2025 Kia Sorento

Was turning right onto the road when the steering locked up and every safety warning light came on. my car literally stopped moving in the middle of the road. i wasn't literally right down the road from my house so thankfully i was able to get the car back to my house. the steering felt worse than not having power steering. i called and the dealership matt blac kia of toms river, and they had my car towed to the dealership around 10 am on april 4th. around 4pm i was told they still had no idea what was wrong with my car, and to come pick up a loaner car. on april 5th at 4:42 pm i received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact kia to see how to proceed. april 11th was told the part arrived and hopefully sometime next week i would get my vehicle. as of right now i still don't have my vehicle and have no idea of when i will get it back. my main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if i was not in my neighborhood and was on a busier road.

The contact leased a 2025 kia sorento. the contact stated that while driving, the vehicle failed to increase over 20 mph. the 20 mph limited message was displayed. the brake pedal was hard to depress. the driver pulled over and called the salesman at the dealer, who discussed red flags. the contact turned the vehicle off and restarted. while driving 45 mph, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. the vehicle eventually slowed down. the speed decreased from 40 mph to 20 mph, and he crashed into a toyota corolla stopped at the light. there was an unknown abnormal warning sound detected. there were no reported injuries, airbags, fire, or police report filed. the vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. the vehicle was not repaired. the manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. additionally, informed  him not to utilize the cruise control in the city, read the manual, and learn the vehicle. the approximate failure mileage was 65.

The contact owns a 2025 kia sorento. the contact stated while his wife was driving approximately 25 mph in the snow with the windshield wipers activated, the windshield wipers became stuck in the middle of the windshield due to snow accumulation in the area between the windshield and the hood. the contact's wife pulled over to the side of the road and noticed that the accumulated snow had turned into built-up ice, which obstructed the windshield wipers functionality. the contact's wife removed the ice in the area between the windshield and the hood and continued driving. the contact stated that the failure recurred while driving. the vehicle was taken to the dealer, where it was diagnosed that the windshield wiper gear shaft was damaged and the arm that originated from the windshield wiper motor was bent due to the built-up ice. the dealer determined that the windshield wipers motor assembly needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 1,600.

Spare tire jack collapsed when jacking up the vehicle. i don’t think the jack is rated for a phev sorento.

The front and rear passenger side windows of my 2025 kia sorento intermittently fail to operate. when attempting to roll them down, all that can be heard is a clicking sound, and the windows do not move. this issue occurs randomly and without warning. the malfunction poses a safety concern, as functioning windows are necessary for proper ventilation, emergency egress, and communication with others outside the vehicle, including law enforcement or toll booth operators. the issue was first reported to kia of bowie on december 9, 2024. however, the dealership stated they could not recreate the problem and, therefore, could not make repairs, citing that kia would not reimburse them unless they could verify the defect. i was advised to record a video of the issue should it occur again. the problem has persisted multiple times, but due to being the driver, capturing a video was difficult. i was recently able to record the malfunction, showing both windows failing to operate with only the clicking sound audible. on february 17, 2025, i returned to the dealership with a scheduled appointment to address this issue. after waiting 2.5 hours, i was informed that they again could not recreate the issue and that my video evidence was not considered sufficient for a repair. despite following the dealership's instructions, no resolution has been provided. additionally, my kia connect system is not functioning properly, and the radio sound intermittently cuts in and out. these electrical issues raise concerns about potential broader system malfunctions that could compromise vehicle safety. no warning lights or error messages have appeared related to these issues. the vehicle remains available for inspection upon request.

While driving my 2025 kia sorento on the highway, i noticed a coolant leak and an overheating warning. i immediately pulled over, and the vehicle was towed to a kia dealership for inspection. after diagnosing the issue, the dealership claimed that small pebbles had damaged the radiator, leading to the coolant leak. they stated that this was considered an accident, not a defect, and therefore was not covered under warranty. why this is a concern: after researching online, i discovered that many other kia owners are experiencing the same issue, suggesting that the radiator may be vulnerable to road debris due to poor design or insufficient protection. a radiator should be durable enough to withstand normal highway driving conditions. a failure like this could cause engine overheating and sudden breakdowns, posing a serious safety risk to drivers and passengers. request for investigation: since this issue is affecting multiple kia sorento owners, i believe it should be investigated as a possible design flaw. if the radiator is too fragile to handle everyday road debris, kia should issue a recall or technical service bulletin (tsb) to address the defect and ensure driver safety.

Outside temp was 33 degrees f with a slightly lower windchill. i started the car and, when i accelerated to 30 mph, my car began to beep and the dashboard indicated the speed was limited to 30 mph. it went into limp mode and resisted when i tried to go above 30. we were towed to kia but they could not replicate the issue and said it may have been due to the cold. a google search showed others with 2025 model kias also had the issue and they also happened during colder temps. i was glad i was on a 40 mph road and not a highway or it could have been a dangerous issue. there was no indication of any issue until i tried to accelerate to 30 mph. it drove fine the night before when it was also below freezing.

The contact owns a 2025 kia sorento. the contact stated that upon purchasing the vehicle brand new from the dealer and driving the vehicle to the residence, the contact became aware that the vin was included in nhtsa campaign number: 25v006000 (electrical system, exterior lighting) after conducting a vin search the same day. the dealer and the manufacturer were not contacted. the mileage on the vehicle was 10. the actual mileage was 530.