2024 Tesla Cybertruck

Vehicle aggressively shakes in highway speeds i had 3 repeated issues w my cybertruck already documented

I am submitting this safety complaint as the vehicle owner of a tesla that was involved in a collision on november 15, 2025. although i am the policyholder and registered owner, i was not the driver at the time of the incident. my husband, [xxx] , was operating the vehicle, and tesla autopilot/fsd was engaged when the loss of control occurred. at the time of the incident, it was raining heavily, though visibility and road conditions were still within what autopilot typically handles during normal operation. while driving under these conditions with autopilot activated, the vehicle suddenly exhibited unexpected and erratic steering behavior, causing it to lose stability and veer out of control. the deviation happened rapidly and without sufficient warning or opportunity for my husband to intervene manually. the resulting collision appeared to be the result of an autopilot system malfunction, not driver error. key concerns include: autopilot’s failure to maintain proper lane position sudden abnormal steering input originating from the system possible sensor, perception, or weather-related detection failure lack of adequate warning or disengagement alert prior to the loss of control tesla insurance later determined the driver to be “principally at fault,” but this conclusion did not consider the possibility of autopilot system failure under heavy rain conditions and does not reflect the sequence of events as experienced by the driver. as the vehicle owner, i am requesting that nhtsa review this incident as a potential safety defect involving tesla’s autopilot/fsd system. i am concerned that this malfunction—particularly under adverse weather—may also affect other tesla owners and could indicate a broader systemic safety issue. i am willing to provide additional information, driver statements, documentation, or vehicle data upon request. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

While exiting the chick-fil-a drive-thru lane, i lightly pressed the accelerator to move into the next lane. suddenly, the vehicle jerked forward very quickly, as if i had floored the accelerator. at the same time, the display showed "emergency braking in progress." it felt as though the truck briefly braked and then rapidly released, causing unexpected acceleration. no collision occurred, but it was startling and very scary.

On [xxx], [xxx] sat in the left rear-seat of a cybertruck that was involved in a solo-vehicle collision. [xxx]'s impact injuries were minor. the truck caught fire. the right rear door remained mechanically openable, but its ordinary operation depended on low-voltage electronic buttons located inside the cabin and on the exterior pillar. those buttons failed after the crash. a man tried to rescue the occupants, but he could not open the doors because the buttons failed and the truck lacks exterior handles. the "armor" glass made it difficult for the rescuer to break open the windows. the mechanical backup releases for the rear doors are concealed beneath the map pocket liner at the bottom of the doors — not feasible to find or use in the smoke, heat and chaos of a post-crash fire. this obscure release left the rear seat occupants with no practical means of egress. [xxx] died of smoke inhalation and burn injuries because he was trapped inside the cybertruck. another occupant and the driver also died. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

We received a notice from tesla about a recall involving the cant rail. we reached out to tesla and they said we must go to a tesla dealer and the mobile team will not be able to do this repair. we are in south dakota and the nearest dealer is 6 hours away in colorado. we asked tesla to give us a name of a local shop who can do the repair and they said we must go to tesla. they are unwilling to handle this recall.

Component/system failed: the primary component failing is the front overhead console assembly (p-r-n-d manual gear selector/shifter and hazard light switch). the assembly detaches, rattles, and fails to remain securely affixed to the headliner. the defect has been present since delivery (aug 2024, 208 miles). safety risk: the overhead console contains the crucial backup gear selector and the hazard light button. should the vehicle’s primary touchscreen fail (rendering the main gear selector unusable), reliance on this repeatedly detaching or faulty manual shifter compromises the driver's ability to safely operate the vehicle (park, reverse, neutral, drive) or activate emergency hazard lights. problem confirmation/inspection: the failure is confirmed by the manufacturer (tesla service centers). tesla attempted to fix the overhead console defect at least four times. the defect was confirmed again on october 22, 2025 (11936 miles), where tesla noted only a "slight adjustment... as a temporary fix" and stated a "permanent fix will be performed on the upcoming visit". the vehicle and its components have been inspected repeatedly by tesla technicians. warning lamps/symptoms: the primary symptom is the physical rattling, looseness, and detachment of the overhead console/gear selector. the center console can come off at ant time that the windshield visor is detached from the console. this has happened to me several times while i was driving and it caused the cybertruck to shift out of gear and has changed the gear to neutral and park on different occasions. the first time this happened while i drove, i was driving down the street and the car came to a hault when the gear shift cover came loose. this could have caused a serious accident, but fortunately it didnt. this problem existed from the time of delivery & we had to make our 1st service apt on the day we took possession of the truck. this happened several times afterwards and tesla was unable to fix this in 7 attemp

The contact’s father owns a 2024 tesla cybertruck. the contact’s father stated that while driving at an undisclosed speed, the autopilot function became inoperable. the contact stated that while engaging the autopilot function and attempting to make a turn in a residential area, the vehicle unexpectedly accelerated and collided with a tree. the air bags did not deploy during the incident. as a result of the crash, both the contact’s father and nephew sustained injuries and received medical attention at a local emergency room. the contact’s father sustained a rib injury and bruising, while the contact’s nephew suffered an ongoing back injury due to the incident. a police report was filed. the vehicle was towed and taken to a body shop. the dealer was contacted; however, the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure, and a case was opened. the approximate failure mileage was 1,500.

The car crosses solid yellow lines all the time. all the time. it hits rumble strips. it generally is unsafe and annoying. it is getting worse. this is not to mention the constant brake checking when engaging. it does not change lanes when prompted even if it is safe.

On [xxx], [xxx] was a right rear passenger in a 2024 cybertruck. the driver lost control and struck a tree with the driver side against a wall. the truck immediately caught fire. the operation of the doors was powered by a small battery pack which was no longer operational after the impact. the passenger side doors operate off of that battery. without power, the passenger doors could not open, trapping the driver and passengers in the cybertruck. the fire moved quickly to the passenger compartment and towards the trapped passengers. the design of the electric doors required passengers who are not familiar with the vehicle to find the location of a manual release hidden from view beneath a panel to remove that panel and pull the manual release mechanism. there are no instructions present to explain to a passenger how to access the manual release. the truck has no exterior door handles. the only means to open the door from the outside was a button located at the base of the b&c pillars. when the electric system failed, that door release button became useless. a rescuer arrived but had no way to open the passenger side doors from the outside. the truck’s “armor glass” windows made forcing entry extraordinarily difficult. the rescuer was able to break the passenger side window with repeated strikes and attempted to rescue [xxx] by extracting her through the front passenger window but was unsuccessful due to the heat from the fire. she was forced to retreat back to the rear seat. she survived the initial collision with no injuries and was fully conscious. she was unable to escape the cybertruck and was killed due to smoke inhalation and thermal injuries. the failure of the vehicle’s design to provide emergency egress in the event of crash, power loss, and fire created a foreseeable and unreasonable risk of occupant entrapment and death in the event of a collision resulting in power loss. it is available for inspection by the nhtsa. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

On [xxx], [xxx] sat in the left rear-seat of a cybertruck that was involved in a solo-vehicle collision. [xxx]'s impact injuries were minor. the truck caught fire. the right rear door remained mechanically openable, but its ordinary operation depended on low-voltage electronic buttons located inside the cabin and on the exterior pillar. those buttons failed after the crash. a man tried to rescue the occupants, but he could not open the doors because the buttons failed and the truck lacks exterior handles. the "armor" glass made it difficult for the rescuer to break open the windows. the mechanical backup releases for the rear doors are concealed beneath the map pocket liner at the bottom of the doors — not feasible to find or use in the smoke, heat and chaos of a post-crash fire. this obscure release left the rear seat occupants with no practical means of egress. [xxx] died of smoke inhalation and burn injuries because he was trapped inside the cybertruck. another occupant and the driver also died. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact leased a 2024 tesla cybertruck. the contact stated while driving 25 mph, the windshield wipers turned off. the contact stated that the indicator was inoperable. while depressing the left turn signal, the blinker was slow to respond. while driving on a narrow street, the vehicle swerved to the right. there were no warning lights illuminated. the contact received a recall letter related to nhtsa campaign number: 25v170000 (structure). the vehicle was taken to an independent mechanic who referred the contact to the dealer. the contact called an unknown dealer in las vegas, nv, but the vehicle was not diagnosed or repaired. the manufacturer was called, but there was no response for two hours. the contact eventually spoke to a representative who suggested that a service appointment should be scheduled using the app. the failure mileage was approximately 5,000.

In a rain situation the wind shield wiper is not operating when it’s pouring rain outside or even a drizzle. the wiper never goes off. it has to be manually turned on for the windshield wiper to actually work. also, the lighting on the vehicle is very dim because the vehicle pretty much only operates off of two tiny fog lights, and in a low visibility area there’s not enough lighting to actually see the road and bicycle is biking on the roadways even in a dark situations, it’s the same thing not enough lighting to actually see anything on the road.

The adhesive that attaches the front windshield is separating from the front windshield also it appears the the actual windshield is delaminating. this is causing a hazzard to driving. especially when the sun is coming right at the vehicle.

The gear selector attached to visor often loose and detached during drive, this action put the car gear into neutral immediately and are very dangerous, tesla try to fix this issue 3 time unsuccessful.

Subject: tesla cybertruck recall – out-of-pocket wrap costs i own a tesla cybertruck (vin: [xxx] ) affected by the recall on cant rail assemblies. tesla requires the replacement and welding of new assemblies. my truck is custom wrapped by rogue films, a tesla-recommended supplier. rogue films quoted $850 to re-wrap the affected areas after the recall repair. tesla is only offering $300, leaving me to cover the remaining $550. this cost is a direct result of tesla’s recall, not elective customization. in addition, tesla does not provide a loaner vehicle during the lengthy repair process, adding further burden. i am filing this complaint because customers should not have to pay out-of-pocket expenses to remedy a manufacturer’s defect under recall. this is a clear case of recall cost shifting to the end customer. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Cyber truck went hydroplane twice in the rain on low speed

My wireless phone charger is causing my cell phone to heat up. when i pickup the cell phone after being charged is very warm to the touch. i’m concerned that cell phone battery (lithium) is being damaged because based on this charging condition.

I am reporting a critical safety issue with my tesla cybertruck (vin: [xxx] ). on [xxx], at [xxx] mdt, while making a turn at the corner of [xxx] , the vehicle, operating in full self-driving (fsd) mode, unexpectedly veered into the oncoming traffic lane. no error messages were displayed, and this behavior poses a significant safety risk. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

On may 15, 2025, at around 11:30 am, my tesla was involved in a collision while full self-driving (fsd) was engaged. the incident occurred at the tesla west covina dealership. the vehicle struck a barrier wall without any collision warning, suggesting both a failure of the sensors and fsd system. after the incident, tesla staff directed me to their west covina service center. a service advisor reviewed the dashcam footage with me and acknowledged the crash appeared to result from fsd malfunction. i was told tesla will cover the repair. however, when i returned on may 26, 2025, i was informed that the dashcam footage was no longer available. i did not delete it and suspect it may have been removed by tesla personnel. they also then claimed they will not cover any repairs. i have written to their legal department to formally request the video footage and any other data they have regarding the crash. despite follow-up, tesla has not responded or released any data. i am reporting this as a possible safety defect and mishandling of evidence. i request nhtsa investigate: the failure of tesla’s fsd and collision avoidance system. the disappearance of crash footage after review by tesla staff. tesla’s lack of response to requests for data and documentation. thank you for your attention.

I am leasing a 2024 tesla cybertruck and have experienced multiple serious and unresolved safety issues. when driving at speeds of 50–60 mph or higher, the cybertruck begins to shake aggressively, particularly in the front wheels. the vibration makes it difficult to maintain control. i took it to the tesla dealership, and service staff confirmed there is a known malfunction with the cybertruck tires. they informed me they are waiting on new tires to arrive, but offered no timeline and sent me home with the issue unresolved. no loaner vehicle was offered, no workaround was provided, and i am still driving a vehicle tesla knows is defective. in addition, the rear windows malfunction frequently. when i close the rear doors, the windows often jam or freeze. this concerns me because the cybertruck is built entirely with electronic door systems—there are no manual overrides. if power is lost during a crash, occupants may not be able to exit. this is even more alarming in light of recent reports of cybertruck-related deaths. multiple individuals have died in crashes where the battery was damaged or the vehicle caught fire. power loss caused the doors and windows to become non-functional, and due to tesla’s armored glass, bystanders couldn’t break the windows to rescue the victims. these people burned alive while trapped inside. this is not a theoretical issue—it has happened. despite these risks, tesla has not issued a recall or urgent fix. i’ve made multiple efforts to resolve these problems, but tesla’s delays, denials, and lack of proactive safety measures are deeply negligent. this is a dangerous vehicle, and i am requesting that nhtsa immediately investigate both the front-end tire instability and the entrapment risk caused by electric-only doors and unbreakable windows. i no longer feel safe driving this cybertruck and believe others are also at serious risk.

The contact owns a 2024 tesla cybertruck. the contact received notification of nhtsa campaign number: 25v170000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted, and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

I am filing this complaint regarding tesla's failure to include the advertised autosteer feature in my new cybertruck, which i believe raises serious safety concerns. at the time i ordered my vehicle, tesla's website and the official cybertruck owner’s manual (archived october 15, 2024) clearly listed autosteer as a feature included with autopilot. tesla also markets autopilot as a system that “enhances safety and convenience,” which formed a core part of my purchasing decision. i previously owned both a model 3 and model y, both of which had autosteer included in the base autopilot, reinforcing that expectation. upon delivery of my cybertruck, i learned that autosteer was not actually included, and tesla now requires customers to pay for full self-driving (supervised) to access this core safety function. this change was not communicated prior to purchase or delivery and contradicts both historical tesla offerings and the documentation available at the time of sale. tesla’s decision to restrict a safety-related feature—one that assists with lane keeping and crash avoidance—may put my family and others at greater risk. drivers may assume autosteer is included based on tesla’s marketing, which could lead to misuse or over-reliance on the limited base autopilot. i contacted tesla directly and requested a resolution. despite multiple follow-ups, i received no meaningful response. i believe this matter represents a pattern of deceptive practices and raises legitimate safety concerns regarding what features are expected and what is actually delivered. i respectfully request that nhtsa investigate tesla’s removal of autosteer from base autopilot and its potential implications for consumer safety and transparency in driver-assistance system advertising.

The contact owns a 2024 tesla cybertruck. the contact received notification of nhtsa campaign number: 25v170000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated while driving approximately 15 mph, the bar off-road light located on the top of the windshield detached from the vehicle. the vehicle was taken to the dealer, who repaired the bar light with an adhesive. the contact stated that after the repair was completed, both sides of the light started to detach. the dealer informed the contact that parts for the recall repair was not yet available. the manufacturer was informed of the failure regarding the bar light and opened a case regarding the failure. the failure mileage was approximately 6,000. parts distribution disconnect.

The contact owns a 2024 tesla cybertruck. the contact received notification of nhtsa campaign number: 25v170000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

While vehicle was in full self driving supervised mode, it made an illegal u turn from a traffic light crossing into oncoming traffic. i have the video taken by the vehicle. i am unable to upload it.

The contact owns a 2024 tesla cybertruck. the contact received notification of nhtsa campaign number: 25v170000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted and refused to repair the vehicle. the dealer informed the contact that the vin was not under recall. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. in addition, the contact stated the front bumper protector had detached. the vehicle was not diagnosed or repaired after the most recent failure. the failure mileage was unavailable. parts distribution disconnect.

I was driving [xxx] going through saint paul and the truck sped up and became uncontrollable. i started braking as fast as i could and caused it to rear end into another vehicle. i’ve tried to contact tesla about this, and they have not responded to me. i was told the engineering team would get back to me about the possible cause of the accident, but never heard back and they could not provide me any of the vehicle data or video which they told me in the service center. they would be able to find that when they diagnosed it, they did fix the vehicle and i ended up selling it due to not being too excited about driving ever again. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Truck mirror came in contact with a small eucalyptus tree at 65 mph on the side of the highway during a trip on fsd autopilot. on the way back from the trip, the destination address was put into navigation and the fsd button was pressed. unbeknownst to me the vehicle had switched from fsd autopilot to cruise control. the vehicle was swerving all over the road and almost hit a curb and other parked vehicles at 25-30 mph also, aside from this case in some areas on the highway the vehicle will cut over the lines and not stay in the lane while in fsd autopilot. i have never had this issue where fsd autopilot disengaged after a trip and returning. once the settings are placed in fsd autopilot they were never changed unless done manually. there were no alerts/notification telling me fsd/autopilot was disengaged. i’ve sent a report to tesla and received an automatic ai response mentioning that fsd or cruise control needs to be selected for each trip. this has never been the case.

The wiper on the vehicle can not be controlled and set off manually. the auto wipe system repeatedly turns on and dry wipes the glass which reduces visibility for both the driver as well as the camera based safety systems. this is a software bug that has gone unfixed and unacknoledged by tesla for over 6 months. this happens on every drive multiple times every day regardless of weather conditions.

The contact owns a 2024 tesla cybertruck. the contact received notification of nhtsa campaign number:  25v170000(structure); however, the part to do the repair was not yet available. the local tesla service center was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

I am writing to report an incident that occurred on [xxx] [xxx] while my cybertruck was operating in full self-driving (fsd) mode. while driving on [xxx] brooklyn ny with no other moving traffic present, my cybertruck did not detect a vehicle that was parked improperly—sticking out too far into the lane. the fsd system failed to adjust its path accordingly and struck the side view mirror of my vehicle, causing significant damage to the mirror glass and housing. i understand that fsd is a driver-assist feature that requires supervision, and i was attentive during the drive. however, the clearance of side view mirrors from the driver’s perspective is extremely difficult to judge at street level, and i believe stationary obstacles of this nature should be reliably detected and avoided by the fsd system. this type of incident raises concerns about the performance of fsd in handling stationary objects, especially when the vehicle was otherwise properly supervised and operating in a straightforward environment. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2024 tesla cyber truck. the contact received notification of nhtsa campaign number: 25v170000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2024 tesla cybertruck. the contact received notification of nhtsa campaign number: 25v170000 (structure); however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Can my vin please be removed from the nhtsa list? tesla has not issued a fix for this concern, and i’ve contacted them for the past 6 weeks. this optional safety recall is preventing the vehicle from being used on ride share apps.

Received a notice of recall regarding defective cantrail. notice also states that there is no available replacement cantrail to fix the problem

The contact owns a 2024 tesla cybertruck. the contact received notification of nhtsa campaign number: 25v170000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Manufacturer is failing to replace the cantrail

My child received second degree burns from playing the sky force reloaded game on the front display screen. see attached picture taking screen temperature measurements where it exceeds 125 degrees. this is when the truck is not in direct sunlight with the air conditioning running, it appears that the cpu dissipates heat through the screen directly which is not conducive to games that require a kid to keep his fingers on the screen. this is a safety risk that should be re-engineered. we noticed that it does not occur with all games, only with those that require a lot of processing power.

Manufacturer is failing to replace the cantrail

On [xxx], at approximately around [xxx], an incident occurred involving the auto park feature of a tesla vehicle in a quiet parking lot. the conditions were clear, with no adverse weather, obstacles, or surrounding vehicles. the auto park function was engaged, and the vehicle reversed and moved forward as expected. however, it failed to stop and collided with a yellow pole directly in front. the front camera feed was visible on the screen, but the vehicle did not detect or recognize the pole, and no collision alert was issued. the incident occurred too quickly to allow manual intervention via the brake pedal. the collision resulted in minor front bumper damage, with repair costs estimated at over $1,500. all incident details and vehicle data have been provided to tesla for investigation. and they rejected to provide front plastic bumper replacement. [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2024 tesla cybertruck. the contact received notification of nhtsa campaign number: 25v170000 (structure); however, the part to do the recall repair was unavailable. the dealer was contacted and made aware of the issue; however, the contact was informed that the recall information was not available on the tesla app. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

This is a supplemental update to complaint #11656525 regarding nhtsa recall 25v170 for my 2024 tesla cybertruck (vin: [xxx] ). on [xxx], tesla returned my vehicle after performing the recall repair. however, the results are visibly flawed on both sides of the vehicle. one side of the cant rail panel overlaps and is misaligned, while the opposite side is spaced too far apart, leaving a visible gap. the right-side gasket was not seated and required me to manually push it back into place. when i raised concerns, tesla acknowledged that the misalignment exceeds their own internal tolerance threshold, and i was told that it was due to engineering limitations with the replacement parts. they also indicated i may need to return for new parts once a proper fix is available — implying the current repair may not be final or sufficient. this leaves me driving a vehicle that, in my view, remains structurally compromised, potentially vulnerable to panel instability, water intrusion, or corrosion — especially given colorado’s weather and road conditions. the original recall involved panels detaching while driving. this level of misfitment does not inspire confidence in the safety or durability of the so-called remedy. wait to schedule another appointment for another reinstall. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Nhtsa safety complaint – recall 25v170 (tesla cybertruck 2024) vehicle details: •make/model/year: tesla cybertruck 2024 •vin: [xxx] •recall number: 25v170 •recall notification date: march 18, 2025 issue summary: i am filing this complaint due to tesla’s failure to provide a timely remedy for an open safety recall (nhtsa recall number 25v170) affecting my 2024 cybertruck. i was notified of the recall on march 18, 2025, and i have since attempted to schedule service appointments to address the issue. service attempts: i scheduled appointments with tesla on the following dates: •april 4, 2025 •april 29, 2025 •may 7, 2025 each appointment was canceled by tesla, citing that the recall remedy was not yet available. when i inquired further, tesla customer service was unable to provide a timeline for when a remedy would become available. impact: i am currently out of the country for work until mid-august and have been listing my cybertruck on the turo car-sharing platform to cover its monthly payments. due to this recall and tesla’s inability to resolve it, turo has unlisted the vehicle, citing the recall as a safety hazard. as a result, the vehicle is now sitting idle, generating no income, while i continue to make monthly payments on it. this has caused financial hardship due to the loss of expected income. conclusion: it has now been over seven weeks since the recall was issued, and no remedy has been offered. i believe this delay is unreasonable and request that nhtsa investigate tesla’s handling of recall 25v170 and require the manufacturer to provide a timely remedy. sincerely, information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2024 tesla cyber truck. the contact received notification of nhtsa campaign number: 25v170000 (structure) and the local dealer was contacted and refused to replace the cant rail assembly as stated in the recall. the contact was informed that the cant rail assembly had not exhibited delamination and separation from the body of the vehicle to warrant the replacement. the manufacturer was notified of the issue. the contact stated that the rear body panel was not completely secured to the body of the vehicle and was replaced by the dealer. the failure mileage was 6,000. parts distribution disconnect.

Front drivers seat moves under hard turning. clicking noises and the feeling that the seat is either shifted left or right depending on direction of last sharp turn. tesla has admitted it’s a design defect after 4th attempt to fix. 2 different technicians test drove the vehicle and confirmed the issue; online cybertruck forums discuss the problem as well. problem apparent immediately after purchase. i’m concerned that the sear will not hold up as designed in an accident

I am reporting a safety defect on my 2024 tesla cybertruck related to recall 25v170 (cant rail panel detachment hazard). tesla has confirmed in writing that no remedy is available for my vin, and they canceled my scheduled service appointment due to this. i explicitly requested that my appointment not be canceled because i felt unsafe driving the vehicle. i also disclosed my safety concerns to tesla, explaining that this is my primary mode of transportation. despite my follow-ups, tesla provided no timeline for repair, leaving me without a safe vehicle. this recall involves a structural panel that may detach while driving, creating a serious road hazard and risk of injury to me and others. tesla’s inability to fix or address this defect in a timely manner violates federal recall law (49 u.s.c. § 30120(c)). i request that nhtsa investigate this issue and ensure tesla provides a timely remedy or refund.

While driving with tesla's full self-driving (fsd) system engaged, my vehicle struck two standard traffic cones in a clearly marked construction zone. the system failed to detect the cones or make any evasive action. i have video evidence of the incident. the situation was extremely dangerous. the cones could easily have been construction workers, pedestrians, or something more severe. i hesitated to intervene because it happened in a split second, and i was trusting the system to respond — which it completely failed to do. in that moment, i was also faced with a difficult choice: swerve and potentially cause a more serious accident, or trust that fsd would navigate correctly. it didn’t. the impact caused damage to my vehicle. when i brought it to tesla, the technician dismissed my concern, laughed, and sarcastically told me, “there’s no way we’re paying for it.” he said it was my responsibility to avoid the cones — even while fsd was fully engaged. that kind of response is unacceptable, especially when tesla markets this system as being capable of handling real-world driving environments like construction zones. this incident shows a significant failure in tesla’s fsd recognition and decision-making systems. there were no warnings or alerts prior to the impact. the event raises major safety concerns, not only for the driver but for anyone on or near the road. i’m reporting this because i believe tesla's current version of fsd has critical deficiencies that could lead to injury or worse. the system should never ignore basic road hazards like cones, and the company's dismissive response after the fact is alarming.

At highway speeds (typically between 70–80 mph), the driver’s side door of my tesla cybertruck begins to visibly vibrate and emit wind noise. the vibration is strong enough that i can see the door flexing from inside the cabin. it is not subtle — it shakes to the point that i’ve become genuinely concerned for my safety. at times, it feels unstable enough that i worry the door could detach, which could lead to a serious accident or even death. it is scary, and no vehicle should behave this way at normal highway speeds. i have returned to the tesla service center seven times for this issue. during my most recent visit, a technician was finally able to reproduce and confirm the problem. i greatly appreciate that the local manager is now taking it seriously, but up until this point, i’ve repeatedly been told “it’s normal,” which it absolutely is not. from what i’ve gathered online, many other cybertruck owners have reported similar experiences. some mention a service bulletin and a bracket fix, but i have not received a definitive solution despite the repeated visits. no warning lights or system messages appear when this happens, and the issue only occurs at high speeds. this vehicle has been inspected numerous times by tesla technicians, but the vibration remains unresolved. i’m reporting this because i believe it reflects a design or manufacturing defect, and i’m deeply concerned about the safety implications if this issue is not addressed.

Accelerator pedal slipped and lodged in trim making vehicle pin the acceleration pedal to the floor.

While driving vehicle a prompt flashed on the screen saying “power reduced, steering performance reduced due to overheating”. then the next screen said “critical steering issue detected pull over”. then i got a loss of system redundancy detected. this has happened twice in one week and i’ve towed it to tesla twice.

Mothe air suspension is stuck saying it cannot adjust. the car states that there is an electrical issue. as an electric car electrical issues seems to be a concerning error message to receive. the service center has stated a part was replaced two times but the error message remains. the error is in reference to exhausting from the valve block. this removes the ability to utilize any of the adjustments and potential water wade mode. the service center said a redesign is in the works, but no such redesign is in the works.

I purchased 2024 tesla cybertruck and got the delivery of the truck on may 11th 2024. one the very first day i experienced a critical warning that stated " critical steering issue detected" and it started beeping loudly and i was unable to steer it. now i am unable to drive the car as i have a whole lust of critical alerts that pop up on the screen. i am concerned about my safety and others on the road. one of the warning says "loss of system redundancy detected. unable to shift out of park because vehicle has detected loss of redundancy. the vehicle may suddenly lose electrical power, steering and propulsion, and maybe unable to apply the parking break." i tried contacting tesla emergency roadside support and they just keep me on hold and i am unable to reach a real person. i tried scheduling a service appointment but these warnings are critical and is a potential safety concern.

Rear trim piece missing clips, flaps in the wind, others have had theirs fly off

Un known lt285/65r20 123/120h dot [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Windshield wiper failed without any warning. doesn’t work and it’s raining

Contacted tesla on june 25th for their june 19th recall (24v-456 and 24v-457) and they responded that my truck isn't (yet) on their list of recalled cars even though it's been 6 days since the voluntary recall happened. as tesla has been the one to initiate the recall, i would have assumed my truck would instantly in the list. appointments are booked out weeks in advance, and tesla won't allow me to create an appointment now.

Driving at approximately 70miles an hour on a divided highway and the top right plastic trim between the back window and the steel side came loose and flew off into traffic behind me creating a road hazard for other motorists. i drove back and picked up the shattered pieces off the highway, no incident was filed with the authorities since there was no accident. i’ve scheduled a service appointment to replace the trim.

Large driver's touchscreen in the cybertruck gets really, really hot. brought it to tesla for a service today (august 5th, 2024) and they said the screen is working as expected. they showed me another vehicle and it also had the 110 to 125 degree screen. this can burn skin if you're older and lacking nerves or a child (which tesla encourages to use the screen with their video games). as this is a design defect and not a one-off part issue, i'd personally like to see this recalled. there are other people complaining about the same issue on this very new vehicle -- [xxx] worth noting that this high temperature is produced in the lower center area of the screen. tesla service says it's due to the computer processor being located in that area with no way for the heat to dissipate (ie, a tv would have room behind it to dissipate the heat, but the cybertruck has that area blocked). information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Brand new car. no accident. the front and rear passenger doors noted to be misaligned from beginning (with sharp edges). it’s a hazard. tesla says nothing they can do about it. unacceptable.

Received a “critical error” message on the screen and was advised to pull over. after doing so and putting the vehicle in “park” i was unable to take the vehicle out of park or move it at all. this would have been very dangerous if it occurred in an unsafe neighborhood or busy highway. couldn’t even take it out of park for the tow truck driver to get it onto the flatbed so he had to use “skates” to pull it onto the truck. there were many different error messages appearing on the screen related to different systems in the car so i suspect some sort of electrical defect caused multiple systems to fail simultaneously. i uploaded a couple of pics of some of the messages below.

We were driving on the freeway yesterday september 3rd at 9:30pm and my passenger side door swung open while on the entrance ramp to highway 24. my infant was sitting in that passenger side in her carseat and thankfully she wasnt injured. a car could have collided with that door or it could have hit anything outside resulting in extreme damage, injury, or death. upon inspection of the door latch, the door latch is almost completely unhinged. the screw cam off, and the latch simply swivels and does not lock the door or hold it in place. we had to drive home with our hand physically holding the door closed. my driver side door also seems to not be fully latching - though it is not in as bad condition. but upon driving it, you can feel an airgap with the sound at higher speeds which suggests to me that this door latch is also at extreme risk of failure. these two doors are the only ones commonly used by us. but given they are both seemingly failing, my guess is that all four door latches are defective and at immediate risk of causing harm, injury, or death to those cybertrucks on the road with the same latch.

Took vehicle in for service they replace the wiper motor under warranty with the faulty one that is more unsafe than the previous one. and they refuse to fix it. research shows they knew about this for months, yet continue to risk owners safety by replacing working units with faulty ones. then have it taken or leave an attitude.

The windshield wiper was replaced under recall with a faulty wiper that is actually more dangerous than the original and tesla is known about this issue for months and haven't corrected it or stopped replacing working units with faulty ones. please help with this issue before someone gets injured or killed by their negligence. i have made multiple attempts with tesla service and tried all their contacts and am getting zero resolutions. thanks

Cyber truck does not have a center high mounted signal lamp and higher than the other 2 rear lamps.

1. chmsl requirement: fmvss no. 108 mandates a center high-mounted stop lamp (chmsl) on passenger vehicles, typically a single lamp centered and positioned above the rear stop lamps. in cases where design constraints prevent a single chmsl, two identical lamps are permissible, provided they are symmetrically mounted above the other stop lamps. 2. cybertruck's rear light bar: the cybertruck’s rear light bar does not appear to comply with this standard, as it presents a continuous light bar rather than a distinct, centrally mounted chmsl or two identical, high-mounted stop lamps.

While driving at night on autopilot last night on the highway, the frunk opened. it blocked our view, luckily it was not busy on the highway and we were able to pull to the side it took multiple attempts to close it back again

Nhtsa has created a safety risk by forcing fsd to have extreme monitoring. while in fsd i have to go back to normal driving to change the station on the radio or look at my phone. this is something i do in my non fsd vehicles all the time. the reason for me purchasing fsd is to be safer. your ridiculous overreach may actually kill me.the entire purpose is to reduce distracted driving, yet your ridiculous rules force an unsafe environment. i hope whoever pushed these restrictions realizes they are accountable for the crashes and deaths they create for forcing people out of fsd.

The headlight design, being behind and slightly above the front bumper, allows snow to accumulate in front of the headlights while parked and while driving. this prevents visibility in low-light conditions for both the vehicle driver and for other drivers.

When driving in snow, the snow accumilates in front of the recessed headlights on top of the front bumper and makes night driving impossible.

When driving during a snow storm, the headlights of the cyberteuck become covered in snow and ice. the main headlights that produce most of the light are just under the frunk in an inset groove. because of the nature of the design it catches snow it collects in that location. because of the led headlights there’s not enough heat to melt away the snow. at night your lights slowly fade away until you can barely see anything. photo is not my vehicle but my friend’s who reported same problem.

On saturday, [xxx], vehicle was at a t-intersection, in normal drive mode (not fsd) waiting for traffic to pass to enter roadway from side road. vehicle suddenly started to go backwards. had to press on the brake to stop. rebooted the car and the error happened again. tried to reverse from the intersection to be able to stop the vehicle in a safe location, but steering (drive by wire) was not working. had to drive with one foot on the brake and one on the electronic throttle to go backwards, even though vehicle was in drive model. display read 'traction control disabled', 'adaptive rider control degraded', 'stability control disabled', and 'emergency braking not available'. tesla service was requested and vehicle was transported to tesla facility in tampa. i am very concerned that had this failure occurred while on interstate could have resulted in a serious accident. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

I was driving in a rain storm and the wiper started to malfunction. would only clean half the windshield. then shut off completely. made a weird noise and started smoking in the front.started working for on wipe then did a 360 on front end of the car. wiper blade flew off and wiper arm would not stay in position. was able to get home but had to get the car towed to tesla.

The newest tesla vehicles coming out of the factory with an unannounced hw4 computer upgrade, dubbed ai4.1, are seeing them short-circuit and die down shortly after purchase. in some case, the new ai4 computer gives up the ghost after several hundred miles, rendering not only the fsd feature, but the cameras and gps navigation hence range estimates unavailable, too. i believe it's a safety defect and the vin was used to be able to submit the form, it seems to affect most new tesla vehicles. thank you

During back camera was covered with rain, rear view was totally blind bec of rain drops. it's unsafe with rain and back camera totally covered with rain drop

The contact owned a 2024 tesla cybertruck equipped with pirelli tires, tire line: scorpion atr, tire size: 285/65/r20, dot number: n/a. the contact stated that while driving at 70 mph, he heard a loud bang, and the vehicle veered to the left. no warning light was illuminated. the contact attempted to steer right, but the vehicle failed to respond. the vehicle struck another vehicle in the left lane before both vehicles crashed into the median barrier wall. the contact's vehicle then spun into three right lanes and came to a complete stop on the right shoulder. the air bags were deployed. upon inspection, the contact discovered that the rear driver's side rim was fractured. the contact and three passengers were taken to the hospital via ambulance. the contact sustained third-degree burns on his arms as a result of the air bag deployment. the second passenger had cuts on the head from the seat belt. the third passenger had cuts and bruises on the face from the seat belt. the fourth passenger sustained no injuries. a police report was filed and stated that the failure was caused by the rear driver's side tire blowout. the vehicle was towed to a tow yard and was deemed totaled by the insurance company. the manufacturer was not made aware of the failure, but the contact obtained the event data report and summary. the failure mileage was approximately 8,504.

While driving my cybertruck on freeway using tesla's fsd (full self driving). vehicle suddenly accelerated, got out of control and crashed in to the railing. luckly i was able to control after thr crash and drove it safe location. truck is severely damaged and tesla is not responding to my complaint. we nearly got killed. please help.

When any salt or other road debris is present on the windshield, the windshield wiper along with the washer fluid does not clean the windshield. instead the windshield visibility is worse leading to low visibility. overall i believe there are two flaws: 1. the wiper does not have enough downward force to keep enough contact with the windshield 2. when you attempt to clean using the washer fluid spray there is not enough washer fluid sprayed onto the windshield. instead the amount is so low that it leads to additional streaking causing additional visibility issues. due to this anytime i drive with salt on the roads i am at an increase risk to any issues that can occur during lower visibility while driving. many others have also reported the same behavior [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The wiper will not clear the windshield it only smears and leaves streaks causing visibility issues. the automated wiping feature also does not operate properly and it will wildly wipe at high speed with nothing on the window and then do nothing when it is covered in water and road dirt. it will also dry wipe for no reason and smear what ever is on the window causing a visibility issue and then with the unfortunate combination of poor washer fluid output and poor blade contact it cannot clean the windshield properly. to be clear, it does not just take awhile to clean, it cannot clean the window regardless of how long you use the wiper wash function. it is a complete failure and i cannot get tesla to address it. i made an appointment dec. 6th for jan. 31st (first available) and it was pushed, with no reason, to feb 27th. after my current business trip, i will be discontinuing driving the vehicle if there is any chance of bad weather, it is that bad of an visibility issue and would be as unsafe as me driving without my glasses, looking through streaks and haze obscure important details i feel i cannot see the roadway good enough to operate the cybertruck safely.

When driving in a winter storm, headlights quickly become snow packed rendering them useless. this is extremely dangerous driving in any snowstorm at night. the light bar does not provide sufficient visibility at night and also can become ice packed.

On [xxx], while driving highways for over 2 hours, the windshield became very dirty with dried debris from the road. i activated the window cleaning function on the steering wheel ( for the first time) and could not clear the dirt from the passenger side. i tried many times, but no result. the drivers side did clean acceptably. but not the passenger side! i could see arcs on the windshield where the wiper attempted to drop fluid. there were 8 or 9 such arcs left after the wiper withdrew. i did see cleaning solvent near the outside of the windshield. but i could not see out of the windshield. reported same to teslas customer svc and a service visit was scheduled for jan. 8, 2025. by this time i had manually cleaned the window and verified the solvent well was full. svc agent said, no one else complaining and system is operating 100% as designed. experienced same situation again on [xxx]. customer svc again scheduled an on site svc call for feb 7 2025. i then saw on facebook, over 50 other people complaining of exactly the same problem. most had tried svc and heard the same informational as i. some included photos of the problem, some had their wiper or pump replaced, other e told that tesla was planning an ota update to cure the problem. i did a walk-in to svc on jan 27,2025, and was told there is no guidance from corporate on this matter and that as far as they knew, corporate was not aware of the problem. i'll keep my appointment on fri and hopefully i'll have some relief. i hate not seeing things coming from my right side! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Upper passanger trim piece fell off while driving on street, could have hurt another motorist. when new piece was fixed by tesla service center, i advised them to replace drivers side just in case and they stated they will not be able to until it falls off. this trim comes in two pieces, one is bolted to the truck and the other is glued onto the bolted piece, the glued piece peeled off. here is a youtube video showing in more detail the problem. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

On [xxx], i was driving my cybertruck on highway, at speed 55mph. the stainless panel on driver side, the one, on top of the windows, suddenly start falling off. this is the first winter for cybertruck. the stainless panel is hard and sharp enough to hit other cars. i pulled the car over. please see my pictures below. also, i included the youtube link here for your reference. [xxx] this is a serious safety issue. because the body side's stainless panels are glued on the frame with some kind of adhesive, metal to metal, and the nuts hold the frame to the body. due to the cold temperature and the glued dry up. the stainless panels start falling off. i took a pictures of the new parts to proof that the stainless panel is glued by adhesive to the black frame information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2024 tesla cybertruck. the contact stated while driving 49 mph with the full self-driving (fsd) activated, the destination was entered, and the system announced the direction steps and suddenly the full self-driving (fsd) disengaged independently causing the driver to be required to take control of the vehicle. during the independent disengagement of the full self-driving (fsd), the vehicle abruptly accelerated and almost struck another vehicle in a head-on collision. the contact was concerned that the failure could result in a crash if other vehicles were in the opposite direction. on a separate occasion, the contact stated that the full self-driving (fsd) was engaged and driving at various speeds, and the vehicle independently maneuvered into oncoming traffic on a 2-lane road causing the contact to have to take control of the vehicle. a crash was avoided; however, the contact was concerned that if there had been a median barrier it could have resulted in a crash. in addition, the contact stated there was a second occasion where the vehicle was in full self-driving (fsd) and veered into oncoming traffic, and manual control of the vehicle was required. the failure was not recorded via the tesla app. a dealer was contacted, and a service appointment was scheduled for a diagnostic test. the tesla service advisor informed the contact that there was nothing in the systems logs that there was an error, and the dealer was not able to duplicate the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure several times. the failure mileage was approximately 2,000.

A piece of the stainless steel body trim (right hand roof rail part #1860490-00-c) flew off the car at highway speeds. it looks like it was only held on by glue.

Hello are you still in business or has elon doged you already? no matter.... here's a cybertruck in the junkyard. [xxx] the wheels have gone all whompy. don't suppose you are bothered about it. have a [xxx] day. your friend [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The stainless steel trim piece above the windows is only attached by glue and comes loose. my front driver side came detached and the rear came loose on both sides. the piece would have completely fallen off and hit another vehicle if had i not noticed it and re attached it with construction adhesive. there is a whole forum about it on the cybertruck owners club linked below. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2024 tesla cybertruck. the contact stated that while waiting at a railroad track with the full self-driving (fsd) feature activated, the destination was entered, and the railroad lights and gate were lowered when suddenly the full self-driving (fsd) disengaged independently. the traffic light turned green, and the driver was required to take control of the vehicle. during the independent disengagement of the full self-driving (fsd) feature, the vehicle abruptly accelerated. the contact was concerned that the failure might have result in a crash, had he not taken control of the vehicle. the contact stated that he submitted a report through the vehicle app. the vehicle was not taken to the dealer to be diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 3,400.

The contact owns a 2024 tesla cybertruck. the contact stated that while driving at 70 mph with the "full self-driving" (fsd) active, the vehicle ahead of the contact's vehicle abruptly slowed down. the contact began to notice that the vehicle failed to detect the vehicle slowing down and the contact attempted to manually stop the vehicle. the contact crashed into the vehicle which resulted in a three-vehicle collision. the air bags failed to deploy upon impact; as a result, the contact hit her chest on the steering wheel. the contact was taken to the hospital via an ambulance and was treated for neck, back and chest pain. the two other vehicle occupants sustained both neck and back injuries but did not seek medical treatment. the whereabouts of the other drivers were unknown. a police report was filed(report unavailable). the vehicle was initially towed to an independent tow yard. the manufacturer was notified of the failure and later towed the vehicle to an authorized tesla service center where it remained in their possession. the current condition of the vehicle remains unknown. the failure mileage was 5,149.

When the vehicle achieves highway speeds of 65-75 mph, there is a tremendous vibration all over the vehicle. it feels like the tires are coming off and it is difficult to stear and maintain lanes, or control of the vehicle.

The contact owns a 2024 tesla cybertruck. the contact stated that while inspecting the vehicle, the contact discovered that the driver’s side, nine-foot-long stainless steel trim piece located above the doors had become loosened and was not completely secured to the frame of the vehicle. the contact reported the failure using the tesla app, and a service appointment was scheduled. the following day, while driving approximately 75 mph, the trim piece detached from the vehicle onto the freeway. the cause of the failure was not yet determined, and the vehicle was not repaired. the manufacturer and local tesla service center were notified of the failure. the failure mileage was 25,000.

Windshield wiper fell off, tesla was unable to get me an appointment to repair for a month and stating it was wear and tear that made it fall off.

The contact owns a 2024 tesla cybertruck. the contact stated that while driving 80 mph, the rear driver's side quarter panel trim detached. the contact stated that approximately three days later, the contact became aware that the passenger’s side quarter panel trim had detached. the vehicle was taken to the dealer, who diagnosed a failure with the exterior panel adhesive. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 25v170000 (structure). the vin was included, parts were available, but the vehicle had not been repaired. the manufacturer was notified of the failure, and a case was opened. the failure mileage was 22,000.

On taking the exit on the freeway, the accelerator and the brakes were unresponsive and the vehicle took control and no longer responded to the driver's actions. then it hit the sidewalk , the tires bursted and the wind shied cracked. the vehicle drove over the side walk with bursted tires and then it stopped.

The office of defects investigation (“odi”) is opening this preliminary evaluation (pe) to assess the scope, frequency, and potential safety consequences of fsd executing driving maneuvers that constitute traffic safety violations. this investigation concerns versions of fsd that tesla has labeled as "fsd (supervised)" and "fsd (beta)." tesla characterizes fsd as an sae level 2 partial automation system requiring a fully attentive driver who is engaged in the driving task at all times. level 2 partial automation systems are designed to support and assist the driver in performing certain aspects of the driving task, requiring a driver to supervise and intervene as necessary.  the driver remains fully responsible at all times for driving the vehicle, including complying with applicable traffic laws. odi’s investigation will therefore focus, in particular, on whether certain driving inputs within the control authority of fsd forestall the driver’s supervision when they are unexpectedly performed. odi has identified a number of incidents in which the inputs to the dynamic driving task commanded by fsd induced vehicle behavior that violated traffic safety laws. although reports of this nature span a variety of behaviors, the reports appear to most commonly involve two types of scenarios. the first type of scenario involves a vehicle operating with fsd proceeding into an intersection in violation of a red traffic signal. the second type of scenario involves fsd commanding a lane change into an opposing lane of traffic. with respect to the first type of scenario, odi has identified 18 complaints and 1 media report alleging that a tesla vehicle, operating at an intersection with fsd engaged, failed to remain stopped for the duration of a red traffic signal, failed to stop fully, or failed to accurately detect and display the correct traffic signal state in the vehicle interface. some complainants also alleged that fsd did not provide warnings of the system's intended behavior as the vehicle was approaching a red traffic signal. odi has identified six standing general order ("sgo") reports in which a tesla vehicle, operating with fsd engaged, approached an intersection with a red traffic signal, continued to travel into the intersection against the red light and was subsequently involved in a crash with other motor vehicles in the intersection. of these incidents, four crashes resulted in one or more reported injuries. at least some of the incidents appeared to involve fsd proceeding into the intersection after coming to a complete stop. odi's pre-investigative work, including coordination with the maryland transportation authority and state police, indicated that the problem may be repeatable, given that multiple subject incidents occurred at the same intersection in joppa, maryland. nhtsa understands that tesla has since taken action to address the issue at this intersection. with respect to the second type of scenario, odi has identified 2 sgo reports, 18 complaints, and 2 media reports alleging that a tesla vehicle, operating with fsd engaged, entered opposing lanes of travel during or following a turn, crossed double-yellow lane markings while proceeding straight, or attempted to turn onto a road in the wrong direction despite the presence of wrong-way road signs. likewise, odi has identified 4 sgo reports, 6 complaints, and 1 media report alleging that a tesla vehicle, operating with fsd engaged, proceeded straight through an intersection in a turn-only lane or executed a turn at an intersection in a through lane despite the presence of lane markings or signals. complaints also alleged that fsd did not provide warnings of the system's intended behavior. some complaints alleged that more than one of these failures occurred and, as such, the numbers are not cumulative. some of the reported incidents appeared to involve fsd executing a lane change into an opposing lane of travel with little notice to a driver or opportunity to intervene. odi’s review will a

The office of defects investigation (odi) is opening a recall query to assess the remedy adequacy of recall 23v838. on december 12, 2023, tesla filed a defect information report (recall 23v838) applicable to all tesla models produced and equipped with any version of its autopilot system, which tesla described as an sae level 2 (l2) advanced driver assistance system (adas). autopilot is the simultaneous engagement of tesla’s traffic-aware cruise control (tacc) and autosteer. in describing the safety defect, tesla’s defect information report (dir) explained that “the prominence and scope of the system’s controls may be insufficient to prevent driver misuse,” and tesla committed to the deployment of a multipart remedy aimed at improving system and engagement controls and reducing mode confusion. ea22002 (upgraded from pe21020) was opened to investigate whether tesla’s autopilot contained a defect that created an unreasonable risk to motor vehicle safety and involved extensive crash analysis, human factors analysis, vehicle evaluations, and assessment of vehicle control authority and driver engagement technologies. the work conducted in these investigations aligns with tesla’s conclusion in its 23v838 recall filing. during ea22002, odi identified at least 13 crashes involving one or more fatalities and many more involving serious injuries in which foreseeable driver misuse of the system played an apparent role. tesla filed recall 23v838 to address concerns regarding the autopilot system investigated in ea22002. following deployment of the remedy in recall 23v838, odi identified concerns due to post-remedy crash events and results from preliminary nhtsa tests of remedied vehicles. also, tesla has stated that a portion of the remedy both requires the owner to opt in and allows a driver to readily reverse it. tesla has also deployed non-remedy updates to address issues that appear related to odi’s concerns under ea22002. this investigation will consider why these updates were not a part of the recall or otherwise determined to remedy a defect that poses an unreasonable safety risk. odi is therefore opening this recall query investigation to further evaluate the adequacy of the remedy for recall 23v838.

The office of defects investigation (odi) has identified four standing general order (sgo) reports in which a tesla vehicle experienced a crash after entering an area of reduced roadway visibility conditions with fsd -beta or fsd -supervised (collectively, fsd) engaged. in these crashes, the reduced roadway visibility arose from conditions such as sun glare, fog, or airborne dust. in one of the crashes, the tesla vehicle fatally struck a pedestrian. one additional crash in these conditions involved a reported injury. the four sgo crash reports are listed at the end of this summary by sgo number. odi has opened a preliminary evaluation of fsd (a system labeled by tesla as a partial driving automation system),which is optionally available in the model year (my) 2016-2024 models s and x, 2017-2024 model 3, 2020-2024 model y, and 2023-2024 cybertruck. this preliminary evaluation is opened to assess: -the ability of fsd’s engineering controls to detect and respond appropriately to reduced roadway visibility conditions; -whether any other similar fsd crashes have occurred in reduced roadway visibility conditions and, if so, the contributing circumstances for those crashes; and -any updates or modifications from tesla to the fsd system that may affect the performance of fsd in reduced roadway visibility conditions. in particular, this review will assess the timing, purpose, and capabilities of any such updates, as well as tesla’s assessment of their safety impact. sgo report numbers: 13781-8004, 13781-7181, 13781-7381, 13781-7767. to review the sgo reports prompting this investigation, go to nhtsa.gov.