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2020 MERCEDES-BENZ METRIS
6 Recalls for 2020 MERCEDES-BENZ METRIS
| Recall Date | Component | Summary |
|---|---|---|
| 2022-05-20 | COMMUNICATION: AUTO CRASH NOTIFICATION | ELECTRICAL SYSTEM:SOFTWARE | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system. Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters are expected to be mailed June 20, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA’s number for this recall is VS2SIMKOM/VS3SIMKOM. |
| 2022-03-08 | FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS | Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak. Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters are expected to be mailed April 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS2KRAUCH. |
| 2022-02-08 | SERVICE BRAKES, HYDRAULIC:FLUID | Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach. Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters are expected to be mailed March 28, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS2BE42BRE. |
| 2020-11-24 | SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed. Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS2BREMPOS. |
| 2019-10-08 | ELECTRICAL SYSTEM:12V/24V/48V BATTERY | Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger’s seat may not have its own cover, potentially exposing the battery when the seat is moved forward. Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS2SITZAB. |
| 2021-02-05 | ELECTRICAL SYSTEM:SOFTWARE | Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash. Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VSXHERMPOS. |
0 Complaints sent to the Center for Auto Safety for 2020 MERCEDES-BENZ METRIS
| Date | Component |
|---|
1 Complaints submitted to NHTSA for 2020 MERCEDES-BENZ METRIS
| Date | Component | |||
|---|---|---|---|---|
| 2020-11-04 |
ELECTRICAL SYSTEM | UNKNOWN OR OTHER
ODI Number: 11373037 |
0 Investigations for 2020 MERCEDES-BENZ METRIS
| Date Opened | Date Closed | Component |
|---|
41 Service Alerts for 2020 MERCEDES-BENZ METRIS
| Date | Description |
|---|---|
| 2022-06-15 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
(SC)Provide Supplementary Operator’s Manual Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-06-01 | 110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-06-03 | 110000 ELECTRICAL SYSTEM
Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer’s connected smartphone is disconnected and the radio/radio – navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-06-02 | 110000 ELECTRICAL SYSTEM
Complaint The connection of the customer’s smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-06-03 | 110000 ELECTRICAL SYSTEM
Complaint Head unit for Audio 30/40 VIS (Garmin) – Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet availa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-06-03 | 110000 ELECTRICAL SYSTEM
Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-06-03 | 110000 ELECTRICAL SYSTEM
Complaint The volume of the radio/radio – navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio – navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio – nav Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-06-03 | 110000 ELECTRICAL SYSTEM
Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio – navigation (RD) control unit (N87/15) software Remedy Remedy of new software for ra Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-06-03 | 110000 ELECTRICAL SYSTEM
Complaint – Regionally strong broadcasting stations are poorly received or not received at all. – Interruptions to reception when driving Cause – Third-party installations (e.g. GPS trackers) – Periphery of antenna (e.g. stone chipping Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-04-14 | 118000 ELECTRICAL SYSTEM:SOFTWARE
Ecall Hermes Software Update. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-04-01 | 070000 FUEL SYSTEM, GASOLINE
Check and Replace Fuel Hose Clamps and Hose. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2022-04-01 | 030000 BRAKES (PWS)
Brake Fluid Reservoir Mounting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-12-15 | 150000 SEAT BELTS
Replace Certain Seatbelts Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-12-01 | 110000 ELECTRICAL SYSTEM
Audio 30/40 VIS (Garmin) head unit – Con- nection failure with smartphone integration Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-11-03 | 070000 FUEL SYSTEM, GASOLINE
Update Fuel System Control Unit Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-11-03 | 350000 EQUIPMENT
Update Fuel System Control Unit Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2018-04-06 | 063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Update document with remedy. Newly released purge valve. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2018-04-06 | 980000 UNKNOWN OR OTHER
Update document with remedy. Newly released purge valve. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2018-04-06 | 071420 FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
Update document with remedy. Newly released purge valve. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-07-06 | 350000 EQUIPMENT
Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-07-06 | 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-07-06 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-07-08 | 062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
Coolant warning in instrument cluster – Leak in coolant line Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-07-08 | 350000 EQUIPMENT
Coolant warning in instrument cluster – Leak in coolant line Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2021-07-08 | 138700 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS
Coolant warning in instrument cluster – Leak in coolant line Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-12-10 | 030000 SERVICE BRAKES, HYDRAULIC
Inspect Brake Hose Fittings Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-12-10 | 034200 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Inspect Brake Hose Fittings Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-12-15 | 350000 EQUIPMENT
Update Radio Software Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-12-15 | 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Update Radio Software Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-08-07 | 118000 ELECTRICAL SYSTEM:SOFTWARE
Head unit for Audio 30/40 VIS (Garmin) – Various Complaints Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-08-07 | 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Head unit for Audio 30/40 VIS (Garmin) – Various Complaints Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-08-11 | 105300 POWER TRAIN:DRIVELINE:DRIVESHAFT
Propeller Shaft Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-06-25 | 353000 EQUIPMENT:ELECTRICAL
The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iPhone and s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-06-16 | 162800 STRUCTURE:BODY:HOOD
The left windshield wiper contacts the left hood hinge trim when the hood is open. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-06-16 | 130000 VISIBILITY/WIPER (PWS)
The left windshield wiper contacts the left hood hinge trim when the hood is open. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-06-16 | 353000 EQUIPMENT:ELECTRICAL
The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iPhone and s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2019-12-17 | 150000 SEAT BELTS
Seat belt does not roll up correctly Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-01-21 | 110000 ELECTRICAL SYSTEM
Fault message in instrument cluster “SOS not ready” – SOS button in overhead control panel flashes Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2020-02-22 | 220000 SEATS
Seat Base Cover Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2019-10-31 | 220000 SEATS
Initial NCU – Seat Base Cover Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
| 2019-05-07 | 185000 VEHICLE SPEED CONTROL:CRUISE CONTROL
Supplemental Cruise Control Installation Instructions, 447 without Code MS1 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020 MERCEDES-BENZ METRIS
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