2019 MAZDA CX-9
3 Recalls for 2019 MAZDA CX-9
Recall Date | Component | Summary |
---|---|---|
2021-12-11 | FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP | Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Remedy:
Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda’s number for this recall is 5321K. |
2021-11-12 | FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP | FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP | Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Remedy:
Dealers will replace the fuel pumps, free of charge. Owner notification letters are expected to be mailed January 11, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda’s number for this recall is 5321K. |
2019-10-28 | TIRES:TREAD/BELT | Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire’s manufacturing, allowing the tread to separate and detach.
Remedy:
Mazda will notify owners, and dealers will inspect all four tire serial numbers, replacing the tires as necessary, free of charge. The recall began December 4, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda’s number for this recall is 4019J. |
0 Complaints sent to the Center for Auto Safety for 2019 MAZDA CX-9
Date | Component |
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43 Complaints submitted to NHTSA for 2019 MAZDA CX-9
Date | Component | |||
---|---|---|---|---|
2020-11-23 |
UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
ODI Number: 11375991 |
|||
2021-08-13 |
ENGINE
ODI Number: 11428967 |
|||
2022-01-24 |
ELECTRICAL SYSTEM
ODI Number: 11448619 |
|||
2022-02-02 |
SUSPENSION
ODI Number: 11449850 |
|||
2022-06-13 |
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
ODI Number: 11469053 |
|||
2022-08-03 |
ELECTRICAL SYSTEM
ODI Number: 11477407 |
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2022-08-30 |
ELECTRICAL SYSTEM
ODI Number: 11481981 |
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2022-09-21 |
STRUCTURE
ODI Number: 11485742 |
|||
2022-09-27 |
UNKNOWN OR OTHER
ODI Number: 11486695 |
|||
2023-02-13 |
BACK OVER PREVENTION
ODI Number: 11506950 |
|||
2023-02-23 |
ENGINE
ODI Number: 11508779 |
|||
2023-03-22 |
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
ODI Number: 11513294 |
|||
2023-05-03 |
UNKNOWN OR OTHER,VISIBILITY/WIPER
ODI Number: 11520328 |
|||
2023-05-11 |
BACK OVER PREVENTION
ODI Number: 11521473 |
|||
2023-05-12 |
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
ODI Number: 11521684 |
|||
2023-05-27 |
ENGINE
ODI Number: 11524109 |
|||
2023-06-05 |
POWER TRAIN,ENGINE
ODI Number: 11525329 |
|||
2023-06-09 |
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
ODI Number: 11526241 |
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2023-08-31 |
ENGINE
ODI Number: 11541917 |
|||
2023-09-10 |
UNKNOWN OR OTHER
ODI Number: 11543662 |
|||
2023-12-06 |
UNKNOWN OR OTHER
ODI Number: 11558783 |
|||
2023-12-21 |
FUEL SYSTEM, GASOLINE,ENGINE
ODI Number: 11561308 |
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2023-12-26 |
ENGINE
ODI Number: 11561805 |
|||
2024-01-11 |
ENGINE
ODI Number: 11564776 |
|||
2024-02-01 |
UNKNOWN OR OTHER
ODI Number: 11569260 |
|||
2024-02-08 |
SEATS
ODI Number: 11570835 |
|||
2024-03-02 |
ENGINE
ODI Number: 11575086 |
|||
2024-05-17 |
SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM
ODI Number: 11589375 |
|||
2024-06-05 |
ENGINE
ODI Number: 11592579 |
|||
2024-06-13 |
ENGINE
ODI Number: 11594259 |
|||
2024-06-29 |
UNKNOWN OR OTHER,ENGINE
ODI Number: 11597741 |
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2024-09-27 |
STEERING
ODI Number: 11616793 |
|||
2024-10-16 |
POWER TRAIN
ODI Number: 11620217 |
|||
2024-11-25 |
BACK OVER PREVENTION
ODI Number: 11627211 |
|||
2025-02-27 |
ENGINE
ODI Number: 11645310 |
|||
2025-03-28 |
SUSPENSION,ENGINE
ODI Number: 11651264 |
|||
2021-01-26 |
UNKNOWN OR OTHER
ODI Number: 11390056 |
|||
2020-11-23 |
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | FORWARD COLLISION AVOIDANCE: WARNINGS | UNKNOWN OR OTHER
ODI Number: 11375991 |
|||
2020-06-15 |
STRUCTURE | UNKNOWN OR OTHER
ODI Number: 11329069 |
|||
2020-06-14 |
STRUCTURE:BODY
ODI Number: 11328732 |
|||
2019-11-14 |
ELECTRICAL SYSTEM
ODI Number: 11280204 |
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2019-10-31 |
STEERING:LINKAGES:TIE ROD ASSEMBLY | SUSPENSION
ODI Number: 11277372 |
|||
2019-03-04 |
VISIBILITY:SUN/MOON ROOF ASSEMBLY
ODI Number: 11183976 |
0 Investigations for 2019 MAZDA CX-9
Date Opened | Date Closed | Component |
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413 Service Alerts for 2019 MAZDA CX-9
Date | Description |
---|---|
2025-03-20 | UNKNOWN OR OTHER
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lockin Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2025-02-04 | ELECTRICAL SYSTEM
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2025-02-04 | UNKNOWN OR OTHER
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2025-01-21 | UNKNOWN OR OTHER
When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error message “Procedure unsuccessful”. This may be caused by light glare on the SST. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2025-01-24 | STEERING
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2024-12-24 | ENGINE
Dear Mazda Owner: You are receiving this notice because Mazda’s records indicate that your 2019-2020 CX-5, 2016-2020 CX-9, or 2018-2020 Mazda6 vehicle was equipped with a SKYACTIV-G 2.5T (Turbocharged) engine (“Covered Vehicle”). Mazda Moto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-07-18 | 117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-06-27 | 060000 ENGINE AND ENGINE COOLING
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: – Deformation of the exh Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-06-22 | 110000 ELECTRICAL SYSTEM
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-06-10 | 350000 EQUIPMENT
Some customers may complain about scratches on the instrument cluster lens. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-06-10 | 980000 UNKNOWN OR OTHER
Some customers may complain about scratches on the instrument cluster lens. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-06-10 | 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may complain about scratches on the instrument cluster lens. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-06-07 | 100000 POWER TRAIN
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-06-07 | 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-06-07 | 103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-05-25 | 110000 ELECTRICAL SYSTEM
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-05-24 | 020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-05-23 | 110000 ELECTRICAL SYSTEM
Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-05-23 | 980000 UNKNOWN OR OTHER
Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-05-23 | 346000 COMMUNICATION:MANUFACTURER TELEMATICS
Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-05-23 | 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-04-05 | 010000 STEERING
Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-04-04 | 350000 EQUIPMENT
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-04-04 | 110000 ELECTRICAL SYSTEM
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-04-27 | 110000 ELECTRICAL SYSTEM
Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-04-27 | 350000 EQUIPMENT
Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-04-06 | 060000 ENGINE AND ENGINE COOLING
The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-03 | 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-03 | 114800 ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS
Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-24 | 030000 SERVICE BRAKES, HYDRAULIC
Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-24 | 350000 EQUIPMENT
Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-24 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-17 | 110000 ELECTRICAL SYSTEM
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-17 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-29 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Accessory instructions can be found on OneMazda under Dealer Resources – Parts & Accessories. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-09 | 100000 POWER TRAIN
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-09 | 200000 WHEELS
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-09 | 354000 EQUIPMENT:MECHANICAL
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-01 | 070000 FUEL SYSTEM, GASOLINE
Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/o Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-03-17 | 118000 ELECTRICAL SYSTEM:SOFTWARE
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-24 | 350000 EQUIPMENT
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-13 | 350000 EQUIPMENT
Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-13 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-13 | 054000 PARKING BRAKE:ELECTRICAL
Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-13 | 350000 EQUIPMENT
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-13 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-18 | 100000 POWER TRAIN
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-18 | 105500 POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-10 | 160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun’s reflection. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-28 | 021600 SUSPENSION:FRONT:WHEEL BEARING
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-28 | 100000 POWER TRAIN
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-04 | 160000 STRUCTURE
Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter…etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-04 | 980000 UNKNOWN OR OTHER
Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter…etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-14 | 110000 ELECTRICAL SYSTEM
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-23 | 010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-23 | 030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-23 | 060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-02-23 | 100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-03-08 | 118620 ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR
When performing the MGSS Workshop Manual 360ÿ° View Monitor System Aiming Procedure, M-MDS may show error message “Procedure unsuccessful”. This may be caused by light glare on the SST. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-01-11 | 110000 ELECTRICAL SYSTEM
Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-01-11 | 350000 EQUIPMENT
Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-01-11 | 118000 ELECTRICAL SYSTEM:SOFTWARE
Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2022-01-11 | 280000 BACK OVER PREVENTION
Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-12-21 | 110000 ELECTRICAL SYSTEM
Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-12-17 | 160000 STRUCTURE
Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-12-02 | 060000 ENGINE AND ENGINE COOLING
Coolant Leaks At Cylinder Head: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2016-12-19 | 350000 EQUIPMENT
MAZDA Mobile start (MMS) cannot communicate with vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-11-16 | 350000 EQUIPMENT
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-11-16 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-11-04 | 110000 ELECTRICAL SYSTEM
For improvement of electrical diagnosis, the SKYACTIVÿ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÿ® vehicles and compare Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-11-04 | 350000 EQUIPMENT
For improvement of electrical diagnosis, the SKYACTIVÿ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÿ® vehicles and compare Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-11-16 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. If B61L-67-XCX* appears in the GEPC search, the VIN is applicable for this repair only if the part ha Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-11-16 | 260000 FORWARD COLLISION AVOIDANCE
NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. If B61L-67-XCX* appears in the GEPC search, the VIN is applicable for this repair only if the part ha Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-18 | 350000 EQUIPMENT
CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-18 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-17 | 110000 ELECTRICAL SYSTEM
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÿ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÿ® hands-free and/or text messaging customer concerns, Mazda created a spe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-13 | 350000 EQUIPMENT
Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-13 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-13 | 061400 ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-15 | 350000 EQUIPMENT
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-15 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-13 | 070000 FUEL SYSTEM, GASOLINE
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-13 | 090000 FUEL SYSTEM, OTHER
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-15 | 060000 ENGINE AND ENGINE COOLING
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-15 | 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-10-15 | 063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-03 | 100000 POWER TRAIN
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil press Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-13 | 030000 SERVICE BRAKES, HYDRAULIC
Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-28 | 110000 ELECTRICAL SYSTEM
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-28 | 350000 EQUIPMENT
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-01 | 110000 ELECTRICAL SYSTEM
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-01 | 350000 EQUIPMENT
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-24 | 060000 ENGINE AND ENGINE COOLING
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-24 | 100000 POWER TRAIN
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-09-13 | 118000 ELECTRICAL SYSTEM:SOFTWARE
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-08-06 | 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-08-17 | 350000 EQUIPMENT
This service bulletin provides information regarding the proper use of the driverâ¿¿s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-08-10 | 110000 ELECTRICAL SYSTEM
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-08-10 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-08-24 | 060000 ENGINE AND ENGINE COOLING
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-08-24 | 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-07-19 | 350000 EQUIPMENT
Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-07-19 | 200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-07-09 | 110000 ELECTRICAL SYSTEM
Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward se Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-07-09 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward se Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-07-08 | 350000 EQUIPMENT
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-07-26 | 060000 ENGINE AND ENGINE COOLING
Some vehicles may exhibit an occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While closing the EGR valve, carbon deposit etc. pinched at the valve seat prevents the valve from closing completely Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-07 | 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun’s reflection. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-24 | 140000 AIR BAGS
Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-25 | 110000 ELECTRICAL SYSTEM
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-25 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-04 | 110000 ELECTRICAL SYSTEM
APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNEC Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-04 | 350000 EQUIPMENT
APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNEC Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-15 | 350000 EQUIPMENT
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-09 | 350000 EQUIPMENT
Accessory instructions can be found on OneMazda under Dealer Resources – Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the “Attachments” section onc Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-04 | 030000 BRAKES (PWS)
Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-06-01 | 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-04 | 350000 EQUIPMENT
Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-11 | 100000 POWER TRAIN
The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-13 | 350000 EQUIPMENT
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-18 | 120000 EXTERIOR LIGHTING
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-18 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-18 | 260000 FORWARD COLLISION AVOIDANCE
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-18 | 270000 LANE DEPARTURE
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-05 | 060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-05 | 110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-05 | 350000 EQUIPMENT
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-11 | 100000 POWER TRAIN
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-07 | 060000 ENGINE AND ENGINE COOLING
When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-07 | 110000 ELECTRICAL SYSTEM
When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-05-07 | 350000 EQUIPMENT
When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-04-26 | 350000 EQUIPMENT
APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayâ¿¢ / Android Autoâ¿¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-04-08 | 350000 EQUIPMENT
MAZDA CONNECT Symptom Troubleshooting (6th Generation Vehicles). Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-03-11 | 130000 VISIBILITY
Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-03-11 | 160000 STRUCTURE
Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-03-15 | 110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-03-08 | 130000 VISIBILITY
When performing the MGSS Workshop Manual 360ÿ° View Monitor System Aiming Procedure, M-MDS may show error message “Procedure unsuccessful”. This may be caused by light glare on the SST. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-03-08 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
When performing the MGSS Workshop Manual 360ÿ° View Monitor System Aiming Procedure, M-MDS may show error message “Procedure unsuccessful”. This may be caused by light glare on the SST. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-12-14 | 350000 EQUIPMENT
In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-14 | 350000 EQUIPMENT
CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-14 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-14 | 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-02-19 | 060000 ENGINE AND ENGINE COOLING
MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-02-19 | 350000 EQUIPMENT
MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-02-19 | 060000 ENGINE AND ENGINE COOLING
MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-02-19 | 350000 EQUIPMENT
MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-02-08 | 110000 ELECTRICAL SYSTEM
The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to t Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-02-08 | 110000 ELECTRICAL SYSTEM
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-02 | 110000 ELECTRICAL SYSTEM
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] (Error signal received from electric power steering (EPS) control module) stored in memory. For Mazda6 and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-12 | 045200 SERVICE BRAKES, AIR:DISC:PADS
Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-12 | 054000 PARKING BRAKE:ELECTRICAL
Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-12-10 | 350000 EQUIPMENT
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-12-10 | 350000 EQUIPMENT
Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-12-10 | 220000 SEATS
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-12-10 | 160000 STRUCTURE
Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-13 | 060000 ENGINE AND ENGINE COOLING
MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-13 | 350000 EQUIPMENT
MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-18 | 100000 POWER TRAIN
CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 060000 ENGINE AND ENGINE COOLING
MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 350000 EQUIPMENT
MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 160000 STRUCTURE
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2016-03-21 | 160000 STRUCTURE
Beginning with the CX-5 and Mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2016-12-19 | 110000 ELECTRICAL SYSTEM
MAZDA Mobile start (MMS) cannot communicate with vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-26 | 350000 EQUIPMENT
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-26 | 010000 STEERING
Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-26 | 060000 ENGINE AND ENGINE COOLING
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-26 | 110000 ELECTRICAL SYSTEM
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-26 | 350000 EQUIPMENT
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 200000 WHEELS
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-22 | 220000 SEATS
Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has changed from previous Mazdas where the seat warmers and seat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-18 | 110000 ELECTRICAL SYSTEM
Some customers may complain about the following MAZDA CONNECTâ¿¢ Temperature Warning message: ï¿· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTâ¿¢ screen Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-18 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about the following MAZDA CONNECTâ¿¢ Temperature Warning message: ï¿· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTâ¿¢ screen Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 162000 STRUCTURE:BODY
When encountering a vehicle with paint damage, refer to the “Mazda Paint Warranty Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 110000 ELECTRICAL SYSTEM
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 180000 VEHICLE SPEED CONTROL
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2021-01-21 | 350000 EQUIPMENT
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-10 | 060000 ENGINE AND ENGINE COOLING
Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. R Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-11-17 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÿ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÿ® hands-free and/or text messaging customer concerns, Mazda created a sp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-14 | 020000 SUSPENSION
CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-14 | 100000 POWER TRAIN
CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-14 | 160000 STRUCTURE
CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-14 | 980000 UNKNOWN OR OTHER
CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-28 | 060000 ENGINE AND ENGINE COOLING
Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 96 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-28 | 350000 EQUIPMENT
Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 96 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-15 | 110000 ELECTRICAL SYSTEM
APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS – Infotainment – MAZDA Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-15 | 350000 EQUIPMENT
APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS – Infotainment – MAZDA Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-12 | 350000 EQUIPMENT
ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-02 | 010000 STEERING
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] (Error signal received from electric power steering (EPS) control module) stored in memory. For Mazda6 and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-02 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] (Error signal received from electric power steering (EPS) control module) stored in memory. For Mazda6 and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-02 | 030000 BRAKES (PWS)
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] (Error signal received from electric power steering (EPS) control module) stored in memory. For Mazda6 and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-02 | 260000 FORWARD COLLISION AVOIDANCE
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] (Error signal received from electric power steering (EPS) control module) stored in memory. For Mazda6 and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-05-01 | 350000 EQUIPMENT
Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-10-12 | 030000 SERVICE BRAKES, HYDRAULIC
Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-04-30 | 060000 ENGINE AND ENGINE COOLING
Some customers may experience an engine no start due to low battery voltage. Mazda is aware of the issue and is working on a solution. NOTE: Battery parasitic draw is intermittent. When the condition is present, battery parasitic draw excee Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-04-28 | 100000 POWER TRAIN
Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-20 | 350000 EQUIPMENT
When encountering a vehicle with paint damage, refer to the “Mazda Paint Warranty Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-21 | 010000 STEERING
Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-21 | 110000 ELECTRICAL SYSTEM
Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-09 | 100000 POWER TRAIN
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-09 | 350000 EQUIPMENT
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-09 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-09 | 060000 ENGINE (PWS)
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-08-20 | 060000 ENGINE AND ENGINE COOLING
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-08-07 | 110000 ELECTRICAL SYSTEM
Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC’s stored in memory: ï¿· U3003:16 (Power liftgate (PLG) control module power supply voltage low input) ï¿· U3003:17 (Power liftgate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-08-25 | 010000 STEERING
Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-06-10 | 100000 POWER TRAIN
When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-06-11 | 353000 EQUIPMENT:ELECTRICAL
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-06-26 | 162200 STRUCTURE:BODY:BUMPERS
Some customers may notice cracks (as shown below) at one or both ends of the front bumper near the front fender / front combination light. This may be caused when driving over bumps. The bumper fascia may receive higher than expected forces Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-02 | 162200 STRUCTURE:BODY:BUMPERS
Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below for application and required components). NOTE: The Front and Rear Bumper Trim Kits are only to be installed on Sport and Touring Models Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-08 | 010000 STEERING
Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-08-03 | 199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-08-03 | 200000 WHEELS
New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-04 | 030000 SERVICE BRAKES, HYDRAULIC
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-04 | 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-04 | 130000 VISIBILITY
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-04 | 016000 STEERING:ELECTRIC POWER ASSIST SYSTEM
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-04 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-15 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-15 | 118000 ELECTRICAL SYSTEM:SOFTWARE
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-03 | 162300 STRUCTURE:BODY:DOOR
Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-03 | 350000 EQUIPMENT
Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-09-03 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-15 | 110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-15 | 350000 EQUIPMENT
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-08-18 | 110000 ELECTRICAL SYSTEM
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-31 | 060000 ENGINE AND ENGINE COOLING
Some customers may experience an engine no start due to low battery voltage. Mazda is aware of the issue and is working on a solution. NOTE: Battery parasitic draw is intermittent. When the condition is present, battery parasitic draw excee Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-07-31 | 110000 ELECTRICAL SYSTEM
Some customers may experience an engine no start due to low battery voltage. Mazda is aware of the issue and is working on a solution. NOTE: Battery parasitic draw is intermittent. When the condition is present, battery parasitic draw excee Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-19 | 350000 EQUIPMENT
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-19 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-19 | 118000 ELECTRICAL SYSTEM:SOFTWARE
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-19 | 060000 ENGINE AND ENGINE COOLING
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-19 | 350000 EQUIPMENT
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-04 | 110000 ELECTRICAL SYSTEM
Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-04 | 350000 EQUIPMENT
Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-04 | 060000 ENGINE (PWS)
Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-05 | 060000 ENGINE AND ENGINE COOLING
GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer’s might state that they notice fluid or oil leaking/dripping on the ground when the vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-05 | 100000 POWER TRAIN
GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer’s might state that they notice fluid or oil leaking/dripping on the ground when the vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-20 | 200000 WHEELS
Some vehicles may exhibit corrosion of the wheel nuts. This is caused by torsional stress concentrating on the tip of the wheel nut because of the thin and long shape of the nut, which damages the coating and causes the corrosion. To correc Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-10-08 | 060000 ENGINE AND ENGINE COOLING
Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-18 | 100000 POWER TRAIN
WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-18 | 980000 UNKNOWN OR OTHER
WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-29 | 030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-29 | 220000 SEATS
Due to a vehicle side logic change for the vehicles listed above, the seat warming and seat ventilation systems will no longer automatically turn on when the vehicle is started using the MMS accessory. Both features will now require a manua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-29 | 221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Due to a vehicle side logic change for the vehicles listed above, the seat warming and seat ventilation systems will no longer automatically turn on when the vehicle is started using the MMS accessory. Both features will now require a manua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-29 | 350000 EQUIPMENT
Due to a vehicle side logic change for the vehicles listed above, the seat warming and seat ventilation systems will no longer automatically turn on when the vehicle is started using the MMS accessory. Both features will now require a manua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-23 | 110000 ELECTRICAL SYSTEM
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï¿· P2610:00: Instrument cluster internal engine off timer performance problem ï¿· P250 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-23 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï¿· P2610:00: Instrument cluster internal engine off timer performance problem ï¿· P250 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-23 | 010000 STEERING
Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-10 | 350000 EQUIPMENT
Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-10 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-10 | 060000 ENGINE (PWS)
Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-04 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
The ownerâ¿¿s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use ina Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-09 | 020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-09 | 350000 EQUIPMENT
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-09 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-13 | 130000 VISIBILITY
Some vehicles may exhibit power outer mirror(s) that do not fold in and/or out when using the outer mirror switch. This concern may be caused by insufficient water tightness, allowing water to enter the electric folding unit resulting in co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-20 | 030000 SERVICE BRAKES, HYDRAULIC
Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: When first moving the vehicle forward or reverse from a stop. When first applying the brakes while the vehicle is moving forward at slow sp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-20 | 030000 SERVICE BRAKES, HYDRAULIC
Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of met Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-09 | 110000 ELECTRICAL SYSTEM
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâ¿¿s responsibility Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-09 | 350000 EQUIPMENT
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâ¿¿s responsibility Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-17 | 350000 EQUIPMENT
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-17 | 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-17 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-13 | 162000 STRUCTURE:BODY
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-13 | 350000 EQUIPMENT
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-13 | 220000 SEATS
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-13 | 350000 EQUIPMENT
When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-15 | 060000 ENGINE AND ENGINE COOLING
LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-15 | 110000 ELECTRICAL SYSTEM
LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-15 | 160000 STRUCTURE
LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-19 | 030000 SERVICE BRAKES, HYDRAULIC
Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-19 | 350000 EQUIPMENT
Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-19 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-06 | 030000 SERVICE BRAKES, HYDRAULIC
Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: ï¿· When first moving the vehicle forward or reverse from a stop. ï¿· When first applying the brakes while the vehicle is moving for Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-06 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: ï¿· When first moving the vehicle forward or reverse from a stop. ï¿· When first applying the brakes while the vehicle is moving for Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-12 | 030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-12 | 060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-12 | 100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-12 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-08 | 130000 VISIBILITY
On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have rust spots. The subject vehicles were parked outside when Typhoon No.17 passed through Hiroshima and Hofu, Japan, and might have been e Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-08 | 162000 STRUCTURE:BODY
On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have rust spots. The subject vehicles were parked outside when Typhoon No.17 passed through Hiroshima and Hofu, Japan, and might have been e Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-08 | 350000 EQUIPMENT
On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have rust spots. The subject vehicles were parked outside when Typhoon No.17 passed through Hiroshima and Hofu, Japan, and might have been e Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-14 | 200000 WHEELS
On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle y Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-14 | 350000 EQUIPMENT
On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle y Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-20 | 060000 ENGINE AND ENGINE COOLING
Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-20 | 110000 ELECTRICAL SYSTEM
Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-20 | 350000 EQUIPMENT
Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-06 | 110000 ELECTRICAL SYSTEM
Some customers may have one or more of the following complaints: ï¿· Infotainment system reboots at times ï¿· SiriusXM function grayed out ï¿· SiriusXM stops playing ï¿· No sound from SiriusXM but other sources work ï¿· Siriu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-06 | 350000 EQUIPMENT
Some customers may have one or more of the following complaints: ï¿· Infotainment system reboots at times ï¿· SiriusXM function grayed out ï¿· SiriusXM stops playing ï¿· No sound from SiriusXM but other sources work ï¿· Siriu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-15 | 110000 ELECTRICAL SYSTEM
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-15 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-23 | 220000 SEATS
Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has changed from previous Mazdas where the seat warmers and seat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-11 | 110000 ELECTRICAL SYSTEM
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-11 | 350000 EQUIPMENT
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-03 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may have one of the following DTCs stored in memory: ï¿· C1001:92 – Forward sensing camera (FSC) poor field of view ï¿· B14F0:92 – General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-03-03 | 264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Some vehicles may have one of the following DTCs stored in memory: ï¿· C1001:92 – Forward sensing camera (FSC) poor field of view ï¿· B14F0:92 – General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-26 | 200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-27 | 350000 EQUIPMENT
SiriusXM Traffic Plus and Travel Link are displayed with Mazda in-vehicle factory navigation systems. Both of these services provide information in the U.S. & Canada. NOTE: SiriusXM Traffic Plus and Travel Link subscription is free of charg Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-27 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
SiriusXM Traffic Plus and Travel Link are displayed with Mazda in-vehicle factory navigation systems. Both of these services provide information in the U.S. & Canada. NOTE: SiriusXM Traffic Plus and Travel Link subscription is free of charg Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-13 | 130000 VISIBILITY
Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-13 | 210000 TRAILER HITCHES
Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-13 | 350000 EQUIPMENT
Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-13 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-26 | 100000 POWER TRAIN
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-11 | 350000 EQUIPMENT
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, Bluetoothÿ®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-06 | 060000 ENGINE AND ENGINE COOLING
If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC f Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-06 | 114000 ELECTRICAL SYSTEM:WIRING
If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC f Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-06 | 350000 EQUIPMENT
If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC f Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-18 | 110000 ELECTRICAL SYSTEM
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-02-18 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2020-01-09 | 020000 SUSPENSION
Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-13 | 060000 ENGINE AND ENGINE COOLING
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-13 | 350000 EQUIPMENT
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-12-13 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-11-26 | 060000 ENGINE AND ENGINE COOLING
Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully opera Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-26 | 110000 ELECTRICAL SYSTEM
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-26 | 350000 EQUIPMENT
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-26 | 353000 EQUIPMENT:ELECTRICAL
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-26 | 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-26 | 060000 ENGINE AND ENGINE COOLING
While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-26 | 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-09-06 | 060000 ENGINE AND ENGINE COOLING
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-09-06 | 162800 STRUCTURE:BODY:HOOD
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-09-30 | 060000 ENGINE AND ENGINE COOLING
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-09-30 | 063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-04-04 | 350000 EQUIPMENT
On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing the accessory locking lug nuts, make sure to use the appropriate part number for the vehicle you are working Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-04-05 | 110000 ELECTRICAL SYSTEM
APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-04-05 | 350000 EQUIPMENT
APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-04-04 | 200000 WHEELS
On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle y Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-04-04 | 203000 WHEELS:LUGS/NUTS/BOLTS
On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle y Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-09 | 110000 ELECTRICAL SYSTEM
Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and insta Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-09 | 350000 EQUIPMENT
Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and insta Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-30 | 260000 FORWARD COLLISION AVOIDANCE
Some vehicles may have one of the following DTCs stored in memory: C1001:92 – Forward sensing camera (FSC) poor field of view. B14F0:92 – General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past reco Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-30 | 264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Some vehicles may have one of the following DTCs stored in memory: C1001:92 – Forward sensing camera (FSC) poor field of view. B14F0:92 – General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past reco Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-06-25 | 350000 EQUIPMENT
ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-06-06 | 110000 ELECTRICAL SYSTEM
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-06-06 | 350000 EQUIPMENT
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-06-06 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-08-16 | 280000 BACK OVER PREVENTION
Some vehicles may exhibit the rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse. This concern only occurs when the rear USB power outlet (1) is broken. This is caused by noise from USB Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-05-01 | 110000 ELECTRICAL SYSTEM
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-05-01 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-05-01 | 280000 BACK OVER PREVENTION
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-05-20 | 100000 POWER TRAIN
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil pres Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-04-08 | 021600 SUSPENSION:FRONT:WHEEL BEARING
There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additiona Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-04-08 | 200000 WHEELS
There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additiona Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-04-01 | 350000 EQUIPMENT
MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE – If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC deskto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-16 | 350000 EQUIPMENT
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-07-16 | 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-03-27 | 110000 ELECTRICAL SYSTEM
APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-03-27 | 350000 EQUIPMENT
APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-24 | 350000 EQUIPMENT
APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-04 | 350000 EQUIPMENT
APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-11-27 | 350000 EQUIPMENT
SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equipped with MAZDA CONNECT. When parked, new messages can be displ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-11-27 | 110000 ELECTRICAL SYSTEM
Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-10 | 020000 SUSPENSION
Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-10 | 200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-02 | 020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-02 | 110000 ELECTRICAL SYSTEM
The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-04 | 060000 ENGINE (PWS)
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-14 | 350000 EQUIPMENT
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-14 | 350000 EQUIPMENT
When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-10 | 350000 EQUIPMENT
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-12-11 | 010000 STEERING
If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-12-11 | 162000 STRUCTURE:BODY
If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-03-15 | 120000 EXTERIOR LIGHTING
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-03-15 | 121000 EXTERIOR LIGHTING:HEADLIGHTS
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-03-15 | 123000 EXTERIOR LIGHTING:TAIL LIGHTS
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-14 | 220000 SEATS
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-11-27 | 110000 ELECTRICAL SYSTEM
Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-11-27 | 199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-03 | 120000 EXTERIOR LIGHTING
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-03 | 356000 EQUIPMENT ADAPTIVE/MOBILITY
This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with pro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-03 | 350000 EQUIPMENT
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-24 | 353000 EQUIPMENT:ELECTRICAL
APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-10 | 140000 AIR BAGS
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-14 | 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-03 | 040000 SERVICE BRAKES, AIR
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-01-14 | 160000 STRUCTURE
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has be Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-03-20 | 060000 ENGINE AND ENGINE COOLING
In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-03-20 | 070000 FUEL SYSTEM, GASOLINE
In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-03-20 | 081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-03-20 | 350000 EQUIPMENT
In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-02-15 | 110000 ELECTRICAL SYSTEM
When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the “P” position and the engine s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-02-15 | 116000 ELECTRICAL SYSTEM:IGNITION
When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the “P” position and the engine s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-18 | 110000 ELECTRICAL SYSTEM
The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions is 0000-8F-N10A. If the accessory instructions with the RSE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-18 | 350000 EQUIPMENT
The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions is 0000-8F-N10A. If the accessory instructions with the RSE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-18 | 353000 EQUIPMENT:ELECTRICAL
The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions is 0000-8F-N10A. If the accessory instructions with the RSE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-14 | 050000 PARKING BRAKE
DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE PROCEDURE until these instructions are read, otherwise, damage to the EPB system may occur The instructions on MGSS are incorrect in one Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-14 | 110000 ELECTRICAL SYSTEM
DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE PROCEDURE until these instructions are read, otherwise, damage to the EPB system may occur The instructions on MGSS are incorrect in one Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-14 | 110000 ELECTRICAL SYSTEM
Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be ca Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-14 | 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be ca Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-14 | 060000 ENGINE (PWS)
Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be ca Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-14 | 110000 ELECTRICAL SYSTEM
Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket accessory device. Some aftermarket electrical devices (e.g., an accessory cell phone charger, GPS tra Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-14 | 110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-14 | 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-09-14 | 350000 EQUIPMENT
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 180000 VEHICLE SPEED CONTROL
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 350000 EQUIPMENT
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 160000 STRUCTURE
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has b Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 350000 EQUIPMENT
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has b Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 220000 SEATS
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 160000 STRUCTURE
When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 350000 EQUIPMENT
When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 030000 SERVICE BRAKES, HYDRAULIC
Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an ap Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 350000 EQUIPMENT
Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an ap Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 350000 EQUIPMENT
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2018-10-10 | 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-08-07 | 110000 ELECTRICAL SYSTEM
After the installation of a new instrument cluster, the message “Fctry” or ÿ¢ÿ¿ÿ¿Factoryÿ¢ÿ¿ÿ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019-08-07 | 350000 EQUIPMENT
After the installation of a new instrument cluster, the message “Fctry” or ÿ¢ÿ¿ÿ¿Factoryÿ¢ÿ¿ÿ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication") |
2019 MAZDA CX-9
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