2017 MAZDA CX-9 Recalls, Complaints and Investigations

These recalls apply to the make, model, and year of your car – and should be fixed as soon as possible.

0 Recalls for 2017 MAZDA CX-9

Recall Date	Component	Summary

These are complaints about vehicles like yours and some can only be found here. Do they sound familiar?

0 Complaints sent to the Center for Auto Safety for 2017 MAZDA CX-9

skip to NHTSA complaints

Date			Component

6 Complaints submitted to NHTSA for 2017 MAZDA CX-9

skip to CAS complaints

Date			Component
2021-03-13			POWER TRAIN \| SUSPENSION \| WHEELS ODI Number: 11402740
2021-01-19			VISIBILITY:SUN/MOON ROOF ASSEMBLY ODI Number: 11388797
2020-01-15			SEATS \| STRUCTURE:BODY \| WHEELS ODI Number: 11299462
2019-01-29			UNKNOWN OR OTHER ODI Number: 11172860
2018-12-09			SUSPENSION ODI Number: 11157180
2018-10-26			SUSPENSION ODI Number: 11142972

Is the government investigating the safety of your vehicle? Find out here.

0 Investigations for 2017 MAZDA CX-9

Date Opened	Date Closed	Component

Manufacturers tell dealers about repairs for on your car. But they won’t tell you – unless you know to ask. Knowledge is power.

610 Service Alerts for 2017 MAZDA CX-9

Date	Description
2022-07-18	117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-27	060000 ENGINE AND ENGINE COOLING Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: – Deformation of the exh Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-22	110000 ELECTRICAL SYSTEM This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-10	350000 EQUIPMENT Some customers may complain about scratches on the instrument cluster lens. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-10	980000 UNKNOWN OR OTHER Some customers may complain about scratches on the instrument cluster lens. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-10	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Some customers may complain about scratches on the instrument cluster lens. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-07	100000 POWER TRAIN Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-07	103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-07	103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-25	110000 ELECTRICAL SYSTEM Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-24	020000 SUSPENSION Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-23	110000 ELECTRICAL SYSTEM Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-23	980000 UNKNOWN OR OTHER Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-23	346000 COMMUNICATION:MANUFACTURER TELEMATICS Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-23	353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-05	010000 STEERING Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-04	350000 EQUIPMENT There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-04	110000 ELECTRICAL SYSTEM Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-27	110000 ELECTRICAL SYSTEM Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-27	350000 EQUIPMENT Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-06	060000 ENGINE AND ENGINE COOLING The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-03	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-03	114800 ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-24	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-24	350000 EQUIPMENT Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-24	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-17	110000 ELECTRICAL SYSTEM The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-17	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-29	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL Accessory instructions can be found on OneMazda under Dealer Resources – Parts & Accessories. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-09	100000 POWER TRAIN There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-09	200000 WHEELS There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-09	354000 EQUIPMENT:MECHANICAL There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-01	070000 FUEL SYSTEM, GASOLINE Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/o Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-17	118000 ELECTRICAL SYSTEM:SOFTWARE Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	350000 EQUIPMENT Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	350000 EQUIPMENT Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	054000 PARKING BRAKE:ELECTRICAL Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	350000 EQUIPMENT All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	356000 EQUIPMENT ADAPTIVE/MOBILITY All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-18	100000 POWER TRAIN The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-18	105500 POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-10	160000 STRUCTURE Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun’s reflection. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-28	021600 SUSPENSION:FRONT:WHEEL BEARING There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-28	100000 POWER TRAIN There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-04	160000 STRUCTURE Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter…etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-04	980000 UNKNOWN OR OTHER Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter…etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-14	110000 ELECTRICAL SYSTEM Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-23	010000 STEERING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-23	030000 SERVICE BRAKES, HYDRAULIC Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-23	060000 ENGINE AND ENGINE COOLING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-23	100000 POWER TRAIN Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-11	110000 ELECTRICAL SYSTEM Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-11	350000 EQUIPMENT Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-11	118000 ELECTRICAL SYSTEM:SOFTWARE Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-11	280000 BACK OVER PREVENTION Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-21	110000 ELECTRICAL SYSTEM Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-17	160000 STRUCTURE Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-02	060000 ENGINE AND ENGINE COOLING Coolant Leaks At Cylinder Head: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-02	350000 EQUIPMENT Fctry MESSAGE DISPLAYED AFTER INSTRUMENT CLUSTER REPLACEMENT. After the installatioin of a new instrument cluster, the message “F ctry” IS DISPLAYED INSTEAD OF THE ODOMETER. Some new instrument clusters are in the factory mode setting. Fact Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-19	350000 EQUIPMENT MAZDA Mobile start (MMS) cannot communicate with vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-22	350000 EQUIPMENT Multi-Model – Blind Spot Monitoring (BSM) System Change (update) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-22	270000 LANE DEPARTURE Multi-Model – Blind Spot Monitoring (BSM) System Change (update) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-22	118420 ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS Multi-Model – Blind Spot Monitoring (BSM) System Change (update) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-16	350000 EQUIPMENT MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-16	356000 EQUIPMENT ADAPTIVE/MOBILITY MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-04	110000 ELECTRICAL SYSTEM For improvement of electrical diagnosis, the SKYACTIVÿ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÿ® vehicles and compare Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-04	350000 EQUIPMENT For improvement of electrical diagnosis, the SKYACTIVÿ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÿ® vehicles and compare Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-17	160000 STRUCTURE Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-10	021300 SUSPENSION:FRONT:SHOCK ABSORBER Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-28	063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE) If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-28	110000 ELECTRICAL SYSTEM If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-08	103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-08	060000 ENGINE (PWS) If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	110000 ELECTRICAL SYSTEM WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	350000 EQUIPMENT WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	030000 BRAKES (PWS) WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	350000 EQUIPMENT CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	356000 EQUIPMENT ADAPTIVE/MOBILITY CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-17	110000 ELECTRICAL SYSTEM Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÿ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÿ® hands-free and/or text messaging customer concerns, Mazda created a spe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	350000 EQUIPMENT Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	061400 ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	350000 EQUIPMENT Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	070000 FUEL SYSTEM, GASOLINE Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	090000 FUEL SYSTEM, OTHER Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	060000 ENGINE AND ENGINE COOLING Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-03	100000 POWER TRAIN Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil press Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-28	110000 ELECTRICAL SYSTEM MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-28	350000 EQUIPMENT MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-01	110000 ELECTRICAL SYSTEM MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-01	350000 EQUIPMENT MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	060000 ENGINE AND ENGINE COOLING Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	100000 POWER TRAIN Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	118000 ELECTRICAL SYSTEM:SOFTWARE All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-17	350000 EQUIPMENT This service bulletin provides information regarding the proper use of the driverâ¿¿s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-06	353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-10	110000 ELECTRICAL SYSTEM Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-10	353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-24	060000 ENGINE AND ENGINE COOLING This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-24	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-19	350000 EQUIPMENT Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-19	200000 WHEELS Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-08	350000 EQUIPMENT AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-26	060000 ENGINE AND ENGINE COOLING Some vehicles may exhibit an occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While closing the EGR valve, carbon deposit etc. pinched at the valve seat prevents the valve from closing completely Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-01	133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-25	110000 ELECTRICAL SYSTEM MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-25	356000 EQUIPMENT ADAPTIVE/MOBILITY MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-04	110000 ELECTRICAL SYSTEM APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNEC Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-04	350000 EQUIPMENT APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNEC Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-15	350000 EQUIPMENT There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-09	350000 EQUIPMENT Accessory instructions can be found on OneMazda under Dealer Resources – Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the “Attachments” section onc Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-24	140000 AIR BAGS Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-04	030000 BRAKES (PWS) Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-02	110000 ELECTRICAL SYSTEM Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cy Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-02	350000 EQUIPMENT Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cy Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-02	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cy Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-07	133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun’s reflection. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-04	350000 EQUIPMENT Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-11	100000 POWER TRAIN The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	120000 EXTERIOR LIGHTING Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	260000 FORWARD COLLISION AVOIDANCE Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	270000 LANE DEPARTURE Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-13	350000 EQUIPMENT When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-07	060000 ENGINE AND ENGINE COOLING When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-07	110000 ELECTRICAL SYSTEM When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-07	350000 EQUIPMENT When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-05	060000 ENGINE AND ENGINE COOLING If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-05	110000 ELECTRICAL SYSTEM If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-05	350000 EQUIPMENT If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-11	100000 POWER TRAIN There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-04-26	350000 EQUIPMENT APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayâ¿¢ / Android Autoâ¿¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-04-08	350000 EQUIPMENT MAZDA CONNECT Symptom Troubleshooting (6th Generation Vehicles). Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-12	010000 STEERING Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-11	160000 STRUCTURE Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-25	020000 SUSPENSION MAZDA SERVICE PROGRAM (MSP49), Certain CX-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise may occur while traveling at lower speeds or coming to a stop, or when starting from a stop. The noise Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-15	110000 ELECTRICAL SYSTEM If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-14	350000 EQUIPMENT In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	350000 EQUIPMENT CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	356000 EQUIPMENT ADAPTIVE/MOBILITY CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM) CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-17	110000 ELECTRICAL SYSTEM Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-17	120000 EXTERIOR LIGHTING Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-17	130000 VISIBILITY Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-17	140000 AIR BAGS Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-10	160000 STRUCTURE Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-10	350000 EQUIPMENT Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-19	060000 ENGINE AND ENGINE COOLING MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-19	350000 EQUIPMENT MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-19	060000 ENGINE AND ENGINE COOLING MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-19	350000 EQUIPMENT MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-28	330000 INTERIOR LIGHTING If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-28	060000 ENGINE (PWS) If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-08	140000 AIR BAGS If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-08	270000 LANE DEPARTURE If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	110000 ELECTRICAL SYSTEM The MODE switch operation for the Mazda Radar Cruise Control (MRCC) system has been changed as follows: Previous – Press the MODE switch to switch to the cruise control function. New – Press the MODE switch and hold for 2 seconds_ to switc Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	120000 EXTERIOR LIGHTING WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	140000 AIR BAGS WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	260000 FORWARD COLLISION AVOIDANCE WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	270000 LANE DEPARTURE WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-09	280000 BACK OVER PREVENTION WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-02	110000 ELECTRICAL SYSTEM If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-02	350000 EQUIPMENT If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-08	110000 ELECTRICAL SYSTEM The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to t Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-08	110000 ELECTRICAL SYSTEM This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-12	045200 SERVICE BRAKES, AIR:DISC:PADS Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-12	054000 PARKING BRAKE:ELECTRICAL Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-22	110000 ELECTRICAL SYSTEM Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-22	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-16	353000 EQUIPMENT:ELECTRICAL Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready step 3 process. Make Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-16	353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready step 3 process. Make Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-12	130000 VISIBILITY Poor air conditioning performance and operation. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-12	138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM Poor air conditioning performance and operation. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-08	130000 VISIBILITY Poor air conditioning performance and operation. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-08	138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM Poor air conditioning performance and operation. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-10	350000 EQUIPMENT Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-03	350000 EQUIPMENT Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-10-07	110000 ELECTRICAL SYSTEM New IDs software version 102.00 and Update 102.01 is now available on MS3 IDs update 102.00 and 102.01 is now available on MS3 under the “IDs/Infotainment” tab. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-10	160000 STRUCTURE Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-03	010000 STEERING Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-13	060000 ENGINE AND ENGINE COOLING MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-13	350000 EQUIPMENT MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-13	070000 FUEL SYSTEM, GASOLINE Lift gate hinge nut concern – On effected vehicles, the tightening torque of lift gate hinge nuts at cabin side does not meet the specified value. Due to this, it may cause interference/noise with the body when closing/opening the lift gate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-13	160000 STRUCTURE Lift gate hinge nut concern – On effected vehicles, the tightening torque of lift gate hinge nuts at cabin side does not meet the specified value. Due to this, it may cause interference/noise with the body when closing/opening the lift gate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-13	200000 WHEELS Lift gate hinge nut concern – On effected vehicles, the tightening torque of lift gate hinge nuts at cabin side does not meet the specified value. Due to this, it may cause interference/noise with the body when closing/opening the lift gate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-08	280000 BACK OVER PREVENTION HVAC Humidity Sensor change. A new type of HVAC humidity sensor has been added to some models with sport Trim. This new sensor is mounted on the inside of the windshield near the rear view mirror. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-08	110000 ELECTRICAL SYSTEM Stopper plates for air bag module connectors have been established as new service parts Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-08	350000 EQUIPMENT If you experience issues with the current version of ID’s such as missing tools or modules not showing after completing a network test, be advised that we are aware of these issues and are working to resolve them. As a counter measure, it i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-08	118000 ELECTRICAL SYSTEM:SOFTWARE If you experience issues with the current version of ID’s such as missing tools or modules not showing after completing a network test, be advised that we are aware of these issues and are working to resolve them. As a counter measure, it i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-01-23	110000 ELECTRICAL SYSTEM All models – Stopper plates for air bag module coinnectors Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-01-13	121300 EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH Excessive condensation or water within the headlamp assembly caustion. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-18	110000 ELECTRICAL SYSTEM Some vehicles may experience the CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A removed * P2610 Instrument cluster internal engine off timer performance problem * P2507 PCM battery vol Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-18	140000 AIR BAGS Some vehicles may experience the CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A removed * P2610 Instrument cluster internal engine off timer performance problem * P2507 PCM battery vol Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-01-19	020000 SUSPENSION In support of the 2016-17 Mazda CX-9, Mazda will make available a Special service tool (SST) to address front suspension noise for specific highly humid and wet climate conditions of the lower Gulf States and Hawaii. The SST will be needed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-01-19	251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC) In support of the 2016-17 Mazda CX-9, Mazda will make available a Special service tool (SST) to address front suspension noise for specific highly humid and wet climate conditions of the lower Gulf States and Hawaii. The SST will be needed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-01-19	280000 BACK OVER PREVENTION In support of the 2016-17 Mazda CX-9, Mazda will make available a Special service tool (SST) to address front suspension noise for specific highly humid and wet climate conditions of the lower Gulf States and Hawaii. The SST will be needed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-01-19	160000 STRUCTURE Special Service Tool Shipment – January 2017. In support of the 2014 – 17 Mazda6 and 2016-17 Mazda CX-9, Mazda will ship to all dealers a new Special Service Tool (SST) * The SST will be shipped by Mazda’s toool vendor Bosch in the month of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-01-19	350000 EQUIPMENT Special Service Tool Shipment – January 2017. In support of the 2014 – 17 Mazda6 and 2016-17 Mazda CX-9, Mazda will ship to all dealers a new Special Service Tool (SST) * The SST will be shipped by Mazda’s toool vendor Bosch in the month of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	100000 POWER TRAIN CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	060000 ENGINE AND ENGINE COOLING MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	350000 EQUIPMENT MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-02	110000 ELECTRICAL SYSTEM Fctry MESSAGE DISPLAYED AFTER INSTRUMENT CLUSTER REPLACEMENT. After the installatioin of a new instrument cluster, the message “F ctry” IS DISPLAYED INSTEAD OF THE ODOMETER. Some new instrument clusters are in the factory mode setting. Fact Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-19	110000 ELECTRICAL SYSTEM MAZDA Mobile start (MMS) cannot communicate with vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-14	110000 ELECTRICAL SYSTEM Owner Notification program ONP07 Mazda mobile start (MMS) system Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	350000 EQUIPMENT A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	010000 STEERING Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	200000 WHEELS Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	060000 ENGINE AND ENGINE COOLING Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	110000 ELECTRICAL SYSTEM Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	350000 EQUIPMENT Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	010000 STEERING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	060000 ENGINE AND ENGINE COOLING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	100000 POWER TRAIN Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	200000 WHEELS Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-27	350000 EQUIPMENT RECALL 0516J UPDATED REPAIR PROCEDURE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	110000 ELECTRICAL SYSTEM Some customers may complain about the following MAZDA CONNECTâ¿¢ Temperature Warning message: ï¿· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTâ¿¢ screen Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about the following MAZDA CONNECTâ¿¢ Temperature Warning message: ï¿· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTâ¿¢ screen Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-10	060000 ENGINE AND ENGINE COOLING Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. R Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	110000 ELECTRICAL SYSTEM In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	180000 VEHICLE SPEED CONTROL In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	350000 EQUIPMENT In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-17	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÿ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÿ® hands-free and/or text messaging customer concerns, Mazda created a sp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	020000 SUSPENSION CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	100000 POWER TRAIN CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	160000 STRUCTURE CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	980000 UNKNOWN OR OTHER CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-28	060000 ENGINE AND ENGINE COOLING Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 96 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-28	350000 EQUIPMENT Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 96 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-15	110000 ELECTRICAL SYSTEM APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS – Infotainment – MAZDA Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-15	350000 EQUIPMENT APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS – Infotainment – MAZDA Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-12	350000 EQUIPMENT ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-05-06	350000 EQUIPMENT Notification of Warranty Extension Program – Special Service Program (SSP) B9 2016-2017 CX-9. Internal Cracks in Mazda Connect Center Display Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-05-01	350000 EQUIPMENT Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-12	030000 SERVICE BRAKES, HYDRAULIC Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-28	100000 POWER TRAIN Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-20	350000 EQUIPMENT When encountering a vehicle with paint damage, refer to the “Mazda Paint Warranty Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	100000 POWER TRAIN Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	350000 EQUIPMENT Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	060000 ENGINE (PWS) Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-07	110000 ELECTRICAL SYSTEM Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC’s stored in memory: ï¿· U3003:16 (Power liftgate (PLG) control module power supply voltage low input) ï¿· U3003:17 (Power liftgate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-10	100000 POWER TRAIN When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-11	353000 EQUIPMENT:ELECTRICAL Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-26	162200 STRUCTURE:BODY:BUMPERS Some customers may notice cracks (as shown below) at one or both ends of the front bumper near the front fender / front combination light. This may be caused when driving over bumps. The bumper fascia may receive higher than expected forces Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-03	110000 ELECTRICAL SYSTEM Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-03	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-02	162200 STRUCTURE:BODY:BUMPERS Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below for application and required components). NOTE: The Front and Rear Bumper Trim Kits are only to be installed on Sport and Touring Models Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-17	110000 ELECTRICAL SYSTEM Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-17	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-05	350000 EQUIPMENT SSPB9 – 2016-2017 CX-9 INTERNAL CRACKS IN MAZDA CONNECT CENTER DISPLAY.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific concern in the Mazda Connect Center Display Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-05	356000 EQUIPMENT ADAPTIVE/MOBILITY SSPB9 – 2016-2017 CX-9 INTERNAL CRACKS IN MAZDA CONNECT CENTER DISPLAY.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific concern in the Mazda Connect Center Display Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-03	199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-03	200000 WHEELS New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-15	356000 EQUIPMENT ADAPTIVE/MOBILITY All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-15	118000 ELECTRICAL SYSTEM:SOFTWARE All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-03	162300 STRUCTURE:BODY:DOOR Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-03	350000 EQUIPMENT Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-03	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-15	110000 ELECTRICAL SYSTEM If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-15	350000 EQUIPMENT If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-18	110000 ELECTRICAL SYSTEM When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	060000 ENGINE AND ENGINE COOLING If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	350000 EQUIPMENT If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-17	350000 EQUIPMENT A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-17	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-17	356000 EQUIPMENT ADAPTIVE/MOBILITY A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-04	110000 ELECTRICAL SYSTEM Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-04	350000 EQUIPMENT Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-04	060000 ENGINE (PWS) Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	060000 ENGINE AND ENGINE COOLING After parking the vehicle in temperatures below freezing, some customers may experience a lack of power with the check engine light on and DTCs P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	110000 ELECTRICAL SYSTEM After parking the vehicle in temperatures below freezing, some customers may experience a lack of power with the check engine light on and DTCs P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/per Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-10-08	060000 ENGINE AND ENGINE COOLING Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-18	100000 POWER TRAIN WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-18	980000 UNKNOWN OR OTHER WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-05	060000 ENGINE AND ENGINE COOLING GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer’s might state that they notice fluid or oil leaking/dripping on the ground when the vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-05	100000 POWER TRAIN GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer’s might state that they notice fluid or oil leaking/dripping on the ground when the vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-26	100000 POWER TRAIN Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-23	110000 ELECTRICAL SYSTEM Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï¿· P2610:00: Instrument cluster internal engine off timer performance problem ï¿· P250 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-23	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï¿· P2610:00: Instrument cluster internal engine off timer performance problem ï¿· P250 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-23	010000 STEERING Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-10	350000 EQUIPMENT Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-10	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-10	060000 ENGINE (PWS) Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-04	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL The ownerâ¿¿s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use ina Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	020000 SUSPENSION Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	350000 EQUIPMENT Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-20	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of met Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-26	200000 WHEELS Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	110000 ELECTRICAL SYSTEM In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâ¿¿s responsibility Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	350000 EQUIPMENT In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâ¿¿s responsibility Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	060000 ENGINE AND ENGINE COOLING There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	350000 EQUIPMENT There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	356000 EQUIPMENT ADAPTIVE/MOBILITY There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-13	350000 EQUIPMENT When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	060000 ENGINE AND ENGINE COOLING LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	110000 ELECTRICAL SYSTEM LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	160000 STRUCTURE LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-19	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-19	350000 EQUIPMENT Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-19	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-06	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: ï¿· When first moving the vehicle forward or reverse from a stop. ï¿· When first applying the brakes while the vehicle is moving for Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-06	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: ï¿· When first moving the vehicle forward or reverse from a stop. ï¿· When first applying the brakes while the vehicle is moving for Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-12	030000 SERVICE BRAKES, HYDRAULIC Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-12	060000 ENGINE AND ENGINE COOLING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-12	100000 POWER TRAIN Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-12	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-20	060000 ENGINE AND ENGINE COOLING Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-20	110000 ELECTRICAL SYSTEM Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-20	350000 EQUIPMENT Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	110000 ELECTRICAL SYSTEM Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-29	030000 SERVICE BRAKES, HYDRAULIC Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-11	110000 ELECTRICAL SYSTEM Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-11	350000 EQUIPMENT Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-03	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may have one of the following DTCs stored in memory: ï¿· C1001:92 – Forward sensing camera (FSC) poor field of view ï¿· B14F0:92 – General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-03	264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA Some vehicles may have one of the following DTCs stored in memory: ï¿· C1001:92 – Forward sensing camera (FSC) poor field of view ï¿· B14F0:92 – General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	130000 VISIBILITY Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	210000 TRAILER HITCHES Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	350000 EQUIPMENT Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	356000 EQUIPMENT ADAPTIVE/MOBILITY Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	350000 EQUIPMENT All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	356000 EQUIPMENT ADAPTIVE/MOBILITY All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	118000 ELECTRICAL SYSTEM:SOFTWARE All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-11	350000 EQUIPMENT Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, Bluetoothÿ®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-06	060000 ENGINE AND ENGINE COOLING If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC f Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-06	114000 ELECTRICAL SYSTEM:WIRING If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC f Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-06	350000 EQUIPMENT If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC f Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-18	110000 ELECTRICAL SYSTEM Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-18	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	020000 SUSPENSION Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-26	060000 ENGINE AND ENGINE COOLING Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully opera Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-20	060000 ENGINE AND ENGINE COOLING Some customers may complain about: ï¿· Intermittent engine no start ï¿· Instrument cluster red security indicator light ON ï¿· Engine Start/Start Button Amber indicator light flashing ï¿· Battery discharge ï¿· Electrical rela Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-20	110000 ELECTRICAL SYSTEM Some customers may complain about: ï¿· Intermittent engine no start ï¿· Instrument cluster red security indicator light ON ï¿· Engine Start/Start Button Amber indicator light flashing ï¿· Battery discharge ï¿· Electrical rela Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-20	350000 EQUIPMENT Some customers may complain about: ï¿· Intermittent engine no start ï¿· Instrument cluster red security indicator light ON ï¿· Engine Start/Start Button Amber indicator light flashing ï¿· Battery discharge ï¿· Electrical rela Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	110000 ELECTRICAL SYSTEM Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	350000 EQUIPMENT Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	353000 EQUIPMENT:ELECTRICAL Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	060000 ENGINE AND ENGINE COOLING While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-06	060000 ENGINE AND ENGINE COOLING Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-06	162800 STRUCTURE:BODY:HOOD Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-30	060000 ENGINE AND ENGINE COOLING If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-30	063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-05	110000 ELECTRICAL SYSTEM APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-05	350000 EQUIPMENT APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-10	350000 EQUIPMENT Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-10	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-09	110000 ELECTRICAL SYSTEM Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and insta Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-09	350000 EQUIPMENT Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and insta Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-30	260000 FORWARD COLLISION AVOIDANCE Some vehicles may have one of the following DTCs stored in memory: C1001:92 – Forward sensing camera (FSC) poor field of view. B14F0:92 – General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past reco Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-30	264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA Some vehicles may have one of the following DTCs stored in memory: C1001:92 – Forward sensing camera (FSC) poor field of view. B14F0:92 – General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past reco Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-24	162300 STRUCTURE:BODY:DOOR Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the rear door(s). This concern is caused by insufficient weatherstrip gripping force. To eliminate this concern, the shape of the weatherstrip Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-25	350000 EQUIPMENT ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-06	110000 ELECTRICAL SYSTEM Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-06	350000 EQUIPMENT Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-06	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-16	280000 BACK OVER PREVENTION Some vehicles may exhibit the rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse. This concern only occurs when the rear USB power outlet (1) is broken. This is caused by noise from USB Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-23	010000 STEERING Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-23	011000 STEERING: STEERING WHEEL/HANDLE BAR Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-01	110000 ELECTRICAL SYSTEM Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-01	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-01	280000 BACK OVER PREVENTION Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-20	100000 POWER TRAIN Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil pres Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-08	021600 SUSPENSION:FRONT:WHEEL BEARING There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additiona Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-08	200000 WHEELS There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additiona Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-01	350000 EQUIPMENT MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE – If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC deskto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-16	350000 EQUIPMENT A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-16	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-27	110000 ELECTRICAL SYSTEM APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-27	350000 EQUIPMENT APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-28	350000 EQUIPMENT Some customers may notice the rear A/C vent cover is loose / detached from the carpet, which may also be torn or damaged. This concern may be caused when excessive force is applied to the A/C vent cover clip, resulting in a loose or dislodg Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-28	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER Some customers may notice the rear A/C vent cover is loose / detached from the carpet, which may also be torn or damaged. This concern may be caused when excessive force is applied to the A/C vent cover clip, resulting in a loose or dislodg Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-28	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may notice the rear A/C vent cover is loose / detached from the carpet, which may also be torn or damaged. This concern may be caused when excessive force is applied to the A/C vent cover clip, resulting in a loose or dislodg Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-24	350000 EQUIPMENT APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-04	350000 EQUIPMENT APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-27	350000 EQUIPMENT SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equipped with MAZDA CONNECT. When parked, new messages can be displ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-27	110000 ELECTRICAL SYSTEM Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-12-11	350000 EQUIPMENT Some customers may complain that the navigation brand icons are no longer shown after a navigation SD card update. This is caused by a navigation map supplier software change. Customers can set preferences if needed. Example: A customer ma Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-10	020000 SUSPENSION Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-10	200000 WHEELS Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-02	020000 SUSPENSION Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-04	060000 ENGINE (PWS) Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-02	110000 ELECTRICAL SYSTEM The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	350000 EQUIPMENT Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	350000 EQUIPMENT When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-12-11	010000 STEERING If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-12-11	162000 STRUCTURE:BODY If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-04	162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE While stopped with the transmission in Park position, some vehicles may exhibit concerns that the liftgate unlatches itself without pressing the liftgate opener switch (1) or it will not unlatch when pressing the liftgate opener switch (1). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-04	170000 LATCHES/LOCKS/LINKAGES While stopped with the transmission in Park position, some vehicles may exhibit concerns that the liftgate unlatches itself without pressing the liftgate opener switch (1) or it will not unlatch when pressing the liftgate opener switch (1). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-15	120000 EXTERIOR LIGHTING Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-15	121000 EXTERIOR LIGHTING:HEADLIGHTS Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-15	123000 EXTERIOR LIGHTING:TAIL LIGHTS Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	220000 SEATS At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-27	110000 ELECTRICAL SYSTEM Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-27	199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-10	350000 EQUIPMENT Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-03	120000 EXTERIOR LIGHTING Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-03	356000 EQUIPMENT ADAPTIVE/MOBILITY This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with pro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-03	350000 EQUIPMENT When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-10	140000 AIR BAGS This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-03	040000 SERVICE BRAKES, AIR Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	160000 STRUCTURE Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has be Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-20	060000 ENGINE AND ENGINE COOLING In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-20	070000 FUEL SYSTEM, GASOLINE In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-20	081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-20	350000 EQUIPMENT In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-02-15	110000 ELECTRICAL SYSTEM When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the “P” position and the engine s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-02-15	116000 ELECTRICAL SYSTEM:IGNITION When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the “P” position and the engine s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-15	106000 POWER TRAIN:AXLE ASSEMBLY Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-31	180000 VEHICLE SPEED CONTROL In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-30	110000 ELECTRICAL SYSTEM MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message “Device no longer has access or service.” for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	060000 ENGINE (PWS) Some customers may experience a check engine light on and DTC P0401:00 stored in memory without any drivability issues. P0401:00 – [PCM] EGR flow insufficient detected. This concern may be caused by the detection logic for the DTC is too se Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-06	063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM On some vehicles, a sulfur smell or ‘rotten egg’ odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-06-06	110000 ELECTRICAL SYSTEM Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-06-27	350000 EQUIPMENT When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for pro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-06-06	060000 ENGINE AND ENGINE COOLING IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-16	350000 EQUIPMENT MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-30	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit a squeaking noise from the front brakes during light braking. This concern usually occurs when the front brake pads have been worn to certain levels. Also, as the pads wear, the chamfer goes away and the grease bet Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-13	020000 SUSPENSION Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material of the dust boot has been changed to improve its resistance Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-30	200000 WHEELS Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. The damage extends to the front surface of the aluminum wheel partly or entirely. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-30	060000 ENGINE (PWS) Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00 – Cylinder No.2 misfire detected and/or P0303:00 – Cylinder No.3 misfire detected NOTE: Even if a misfir Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-18	110000 ELECTRICAL SYSTEM The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions is 0000-8F-N10A. If the accessory instructions with the RSE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-18	350000 EQUIPMENT The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions is 0000-8F-N10A. If the accessory instructions with the RSE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-18	353000 EQUIPMENT:ELECTRICAL The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions is 0000-8F-N10A. If the accessory instructions with the RSE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	050000 PARKING BRAKE DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE PROCEDURE until these instructions are read, otherwise, damage to the EPB system may occur The instructions on MGSS are incorrect in one Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	110000 ELECTRICAL SYSTEM DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE PROCEDURE until these instructions are read, otherwise, damage to the EPB system may occur The instructions on MGSS are incorrect in one Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	110000 ELECTRICAL SYSTEM Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be ca Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be ca Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	060000 ENGINE (PWS) Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be ca Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	110000 ELECTRICAL SYSTEM Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket accessory device. Some aftermarket electrical devices (e.g., an accessory cell phone charger, GPS tra Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	110000 ELECTRICAL SYSTEM If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-14	350000 EQUIPMENT If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	180000 VEHICLE SPEED CONTROL In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	160000 STRUCTURE Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has b Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has b Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	220000 SEATS At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	160000 STRUCTURE When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	030000 SERVICE BRAKES, HYDRAULIC Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an ap Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an ap Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	353000 EQUIPMENT:ELECTRICAL ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	060000 ENGINE (PWS) ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	110000 ELECTRICAL SYSTEM ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	135000 VISIBILITY:REARVIEW MIRRORS/DEVICES ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	060000 ENGINE (PWS) ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-03	110000 ELECTRICAL SYSTEM POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power supply voltage low input) is stored in memory. This may be caus Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-03	162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power supply voltage low input) is stored in memory. This may be caus Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	110000 ELECTRICAL SYSTEM ELECTRICAL CONCERN AND/OR MULTIPLE DTC’S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	350000 EQUIPMENT ELECTRICAL CONCERN AND/OR MULTIPLE DTC’S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-23	151600 SEAT BELTS:FRONT:WARNING LIGHT/DEVICES Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-23	143100 AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-08	060000 ENGINE (PWS) If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fue Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-03	162800 STRUCTURE:BODY:HOOD Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-01	121300 EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-01	271000 LANE DEPARTURE: WARNING Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-11	350000 EQUIPMENT Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-11	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-08	350000 EQUIPMENT When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-08	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-08	199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS This service bulletin illustrates the conditions when a TPMS warning light may illuminate, why it illuminated and how to properly initialize the system.The Tire Pressure Monitoring System (TPMS) monitors the tire pressure of all four tires Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-11	030000 BRAKES (PWS) Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an appro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-07	199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS Customer complaints have been reported where the TPMS warning light is unnecessarily illuminated because the TPMS initialization was not performed correctly before customer delivery.TPMS INITIALIZATION PROCESS: When any of the services belo Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-11	063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-08	060000 ENGINE (PWS) Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-09	052310 PARKING BRAKE:DRIVELINE:HYDRAULIC:ACTUATOR After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-09	063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-09	060000 ENGINE (PWS) After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-14	020000 SUSPENSION Certain CX-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise may occur while traveling at lower speeds or coming to a stop, or when starting from a stop. The noise can also be duplicated by gentl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-12	070000 FUEL SYSTEM, GASOLINE Some customers may experience a lack of power with no warning lights illuminated and no related DTCs stored. This concern most likely occurs when the fuel temperature is high and during situations where high power is required. This concern Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-12	100000 POWER TRAIN Some customers may experience a lack of power with no warning lights illuminated and no related DTCs stored. This concern most likely occurs when the fuel temperature is high and during situations where high power is required. This concern Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-12	060000 ENGINE (PWS) Some customers may experience a lack of power with no warning lights illuminated and no related DTCs stored. This concern most likely occurs when the fuel temperature is high and during situations where high power is required. This concern Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-05	140000 AIR BAGS This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-16	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-20	020000 SUSPENSION Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-05	350000 EQUIPMENT The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-27	060000 ENGINE AND ENGINE COOLING Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00 – Cylinder No.2 misfire detected and/or P0303:00 – Cylinder No.3 misfire detected NOTE: Even if a misfir Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-16	060000 ENGINE AND ENGINE COOLING While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-16	060000 ENGINE AND ENGINE COOLING Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil press Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-02	100000 POWER TRAIN The new SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use”ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-02	060000 ENGINE AND ENGINE COOLING Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-27	200000 WHEELS Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-27	030000 BRAKES (PWS) Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-05	162700 STRUCTURE:BODY:TRUNK LID Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-05	162800 STRUCTURE:BODY:HOOD Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-04-05	162900 STRUCTURE:BODY:ROOF AND PILLARS Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-14	353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-14	118000 ELECTRICAL SYSTEM:SOFTWARE Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-22	118000 ELECTRICAL SYSTEM:SOFTWARE Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-02	110000 ELECTRICAL SYSTEM When installing a navigation SD card, the center display may show error message “Invalid SD Card”. This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-04	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-04	110000 ELECTRICAL SYSTEM If the BSM control module is replaced, Auto Configuration and BSM Radar Test must be performed: 1. Auto Configuration -When the ignition is switched ON, the blind spot monitoring (BSM) reads the vehicle specification information sent via CA Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-22	103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C:00 and U0401:00 (ABS) stored in memory. It occurs mostly at low temperatures. Once the ignition is turned Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-05	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-05	060000 ENGINE (PWS) Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-29	162300 STRUCTURE:BODY:DOOR Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). This concern is caused by insufficient weatherstrip gripping force. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-24	110000 ELECTRICAL SYSTEM After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-11	162300 STRUCTURE:BODY:DOOR Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). This concern is caused by insufficient weatherstrip gripping force. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-09	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL After the installation of a new instrument cluster, the message “Fctry” or “Factory” is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the fac Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-08	353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-28	118000 ELECTRICAL SYSTEM:SOFTWARE Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that ha Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-16	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation S Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-20	350000 EQUIPMENT Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-08	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-26	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-16	140000 AIR BAGS The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-16	350000 EQUIPMENT The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-22	353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-26	356000 EQUIPMENT ADAPTIVE/MOBILITY This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-22	160000 STRUCTURE When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-22	121000 EXTERIOR LIGHTING:HEADLIGHTS Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-22	123000 EXTERIOR LIGHTING:TAIL LIGHTS Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-26	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-28	110000 ELECTRICAL SYSTEM If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-28	350000 EQUIPMENT If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-05	353000 EQUIPMENT:ELECTRICAL When installing a navigation SD card, the center display may show error message “Invalid SD Card”. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-26	021300 SUSPENSION:FRONT:SHOCK ABSORBER Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-26	022400 SUSPENSION:REAR:SHOCK ABSORBER Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-22	020000 SUSPENSION Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-22	350000 EQUIPMENT Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-22	220000 SEATS At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-19	118000 ELECTRICAL SYSTEM:SOFTWARE Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-14	220000 SEATS On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever knob (D) may not operate on some vehicles. These concerns may Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-05	353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) Some customers may complain that the Voice Recognition system does not recognize “Address” or “New Destination” navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-18	011000 STEERING: STEERING WHEEL/HANDLE BAR Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-01	020000 SUSPENSION Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps atapproximate 12 – 25 mph (20 – 40 Km/h). The Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-01	100000 POWER TRAIN Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps atapproximate 12 – 25 mph (20 – 40 Km/h). The Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-07	110000 ELECTRICAL SYSTEM After the installation of a new instrument cluster, the message “Fctry” or ÿ¢ÿ¿ÿ¿Factoryÿ¢ÿ¿ÿ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-07	350000 EQUIPMENT After the installation of a new instrument cluster, the message “Fctry” or ÿ¢ÿ¿ÿ¿Factoryÿ¢ÿ¿ÿ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-10-18	264000 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-08	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. The following may be the causes: 1)The A/C compressor Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-16	118000 ELECTRICAL SYSTEM:SOFTWARE An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09-017/17 for a list of improvements to the system. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-04	110000 ELECTRICAL SYSTEM Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-04	130000 VISIBILITY Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-04	273000 LANE DEPARTURE: BLIND SPOT DETECTION Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-04	110000 ELECTRICAL SYSTEM Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. The center display ma Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-04	350000 EQUIPMENT Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. The center display ma Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-04	162200 STRUCTURE:BODY:BUMPERS On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider. To eliminate this concern, the configuration of the bumper slider Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-10-27	110000 ELECTRICAL SYSTEM Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: ? Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area.? Adjacent vehicle (B) drivi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-10-27	120000 EXTERIOR LIGHTING Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: ? Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area.? Adjacent vehicle (B) drivi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-10-09	110000 ELECTRICAL SYSTEM Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-10-09	130000 VISIBILITY Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-10-06	020000 SUSPENSION Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-10-06	021600 SUSPENSION:FRONT:WHEEL BEARING Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-23	110000 ELECTRICAL SYSTEM Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-09	220000 SEATS On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever knob (D) may not operate on some vehicles. These concerns may Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-09	222000 SEATS:MID/REAR ASSEMBLY On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever knob (D) may not operate on some vehicles. These concerns may Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-09	110000 ELECTRICAL SYSTEM When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-09	121000 EXTERIOR LIGHTING:HEADLIGHTS When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-09	160000 STRUCTURE When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-07	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-07	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-22	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-16	118000 ELECTRICAL SYSTEM:SOFTWARE All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehic Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-05-12	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. The following may be the causes: 1)The A/C compressor Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-09-01	121300 EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-09-01	264000 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-09-12	021300 SUSPENSION:FRONT:SHOCK ABSORBER Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. To eli Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-09-12	022400 SUSPENSION:REAR:SHOCK ABSORBER Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. To eli Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-26	103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) Some vehicles may experience DTC P064A stored in the PCM memory. There is no drivability concern and a technician may find this DTC during diagnosis for another concern. P064A:00 – (Fuel Pump Control Module Error). [Detection Condition] T Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-26	110000 ELECTRICAL SYSTEM Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C stored in memory. It occurs mostly at low temperatures. Once the ignition is turned off and on, the concer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-26	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C stored in memory. It occurs mostly at low temperatures. Once the ignition is turned off and on, the concer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-12	118000 ELECTRICAL SYSTEM:SOFTWARE All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehic Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-30	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side ve Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-20	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain that the third-row seat headrest(s) are loose (A) and do not lock in the upright position (B) or the headrest are locked in the forward-bent position (C). These concerns are caused by improper operation while the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-16	162200 STRUCTURE:BODY:BUMPERS On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-09	020000 SUSPENSION Some vehicles may exhibit one or both of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-05	118000 ELECTRICAL SYSTEM:SOFTWARE Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-02	061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment. Hose clamps A and/or B for the air hose (C) for the turbocharger air outlet pipe (D) may be loose due to insufficient tightening. The tigh Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-09-13	353000 EQUIPMENT:ELECTRICAL IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS – PLEASE UPDATE YOUR PC’S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-09-13	118000 ELECTRICAL SYSTEM:SOFTWARE IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS – PLEASE UPDATE YOUR PC’S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-11	110000 ELECTRICAL SYSTEM There is a minor error with the Controller Programming instructions included with the accessory remote start kit C960-V7-620. In the current “Registration (programming) of the controller” instructions, step 5 shows an incorrect image. The f Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-11	118000 ELECTRICAL SYSTEM:SOFTWARE There is a minor error with the Controller Programming instructions included with the accessory remote start kit C960-V7-620. In the current “Registration (programming) of the controller” instructions, step 5 shows an incorrect image. The f Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-26	353000 EQUIPMENT:ELECTRICAL Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-26	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-06	103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-06	110000 ELECTRICAL SYSTEM Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-06	118000 ELECTRICAL SYSTEM:SOFTWARE Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-21	353000 EQUIPMENT:ELECTRICAL Some customers may complain about the “wrong” phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-21	118000 ELECTRICAL SYSTEM:SOFTWARE Some customers may complain about the “wrong” phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-06	131000 VISIBILITY:WINDSHIELD CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-06	121000 EXTERIOR LIGHTING:HEADLIGHTS High Beam Control (HBC) system frequently asked questions (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-06	263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-06	273000 LANE DEPARTURE: BLIND SPOT DETECTION Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-06	270000 LANE DEPARTURE Lane Departure Warning System (LDWS) frequently asked questions (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-07-06	030000 BRAKES (PWS) Smart City Brake Support (SCBS) frequently asked questions (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-13	116000 ELECTRICAL SYSTEM:IGNITION There are a few issues with the accessory C960-V7-620 remote start kit instructions. In the current ?Registration (programming) of the controller? instructions, step 5shows an incorrect image. The function button is the lower button. The co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-13	353000 EQUIPMENT:ELECTRICAL There are a few issues with the accessory C960-V7-620 remote start kit instructions. In the current ?Registration (programming) of the controller? instructions, step 5shows an incorrect image. The function button is the lower button. The co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-05	110000 ELECTRICAL SYSTEM In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-06-05	118000 ELECTRICAL SYSTEM:SOFTWARE In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-03-09	121000 EXTERIOR LIGHTING:HEADLIGHTS Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda’s New Vehicle Limit Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-07-22	160000 STRUCTURE WHEN REMOVING PARTS FROM A VEHICLE, TAKE CAUTION OF THIS SYMBOL “R”. FAILING TO REPLACE THE NON-REUSABLE PART MAY CAUSE A SYSTEM FAILURE. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-08-16	350000 EQUIPMENT BSM SYSTEM VEHICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEHICLES, VEHICLE DETECTION IS DIFFERENT. FOR DETAILED BSM SYSTEM INFORMATION, REFER TO SERVICE HIGHLIGHTS. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-08-10	350000 EQUIPMENT WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-03-27	350000 EQUIPMENT SOME VEHICLES EQUIPPED WITH MAZDA RADAR CRUISE CONTROL (MRCC) WILL NOT SET (THE SYSTEM STAYS ON STANDBY) IF THE DRIVER’S SEAT BELT IS NOT FASTENED. THIS IS A NORMAL CONDITION. DO NOT PERFORM ANY REPAIRS FOR THIS CONDITION. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-03-06	356000 EQUIPMENT ADAPTIVE/MOBILITY WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-03-16	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL PERMANENT DTCS ARE NOW DISPLAYED WITH THE IDS 104 UPDATE. THE PURPOSE OF A PERMANENT DTC IS TO PREVENT CUSTOMERS FROM CLEARING THEM BY DISCONNECTING THE BATTERY CABLE IN ORDER TO PASS A SMOG CHECK. ALL PCM AND TCM DTCS THAT TURN ON THE CHEC Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-03-10	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTIONS: (1) KEY FOB AND/OR DOOR REQUEST SWITCH DOES NOT OPERATE. (2) DOOR LOCKS REPEATEDLY LOCK AND UNLOCK WHEN APPROACHING THE VEHICLE WITH THE ADVANCED Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017 MAZDA CX-9

0 Recalls for 2017 MAZDA CX-9

0 Complaints sent to the Center for Auto Safety for 2017 MAZDA CX-9

6 Complaints submitted to NHTSA for 2017 MAZDA CX-9

0 Investigations for 2017 MAZDA CX-9

610 Service Alerts for 2017 MAZDA CX-9

2017 MAZDA CX-9

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2017 MAZDA CX-9

0 Recalls for 2017 MAZDA CX-9

0 Complaints sent to the Center for Auto Safety for 2017 MAZDA CX-9

6 Complaints submitted to NHTSA for 2017 MAZDA CX-9

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Complaint Details

0 Investigations for 2017 MAZDA CX-9

610 Service Alerts for 2017 MAZDA CX-9

2017 MAZDA CX-9

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