2016 MAZDA CX-9

These recalls apply to the make, model, and year of your car – and should be fixed as soon as possible.

0 Recalls for 2016 MAZDA CX-9

Recall Date Component Summary
These are complaints about vehicles like yours and some can only be found here. Do they sound familiar?

0 Complaints sent to the Center for Auto Safety for 2016 MAZDA CX-9

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Date Component  

28 Complaints submitted to NHTSA for 2016 MAZDA CX-9

skip to CAS complaints

Date Component  
2019-10-21 SERVICE BRAKES
ODI Number: 11270101
2021-04-19 WHEELS
ODI Number: 11412830
2021-02-16 ELECTRICAL SYSTEM | SEATS
ODI Number: 11396524
2016-08-04 FUEL/PROPULSION SYSTEM
ODI Number: 10893327
2017-02-12 SERVICE BRAKES
ODI Number: 10954069
2016-11-18 SEATS
ODI Number: 10926822
2020-10-15 VISIBILITY/WIPER
ODI Number: 11364569
2020-08-17 SERVICE BRAKES
ODI Number: 11349951
2020-04-28 FUEL/PROPULSION SYSTEM | UNKNOWN OR OTHER
ODI Number: 11322582
2020-02-25 FUEL/PROPULSION SYSTEM
ODI Number: 11311330
2020-01-14 FUEL/PROPULSION SYSTEM
ODI Number: 11299308
2019-12-18 ELECTRICAL SYSTEM
ODI Number: 11289823
2019-10-21 SERVICE BRAKES
ODI Number: 11270101
2019-07-23 ELECTRICAL SYSTEM | ENGINE | FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ODI Number: 11234063
2019-07-22 ENGINE | UNKNOWN OR OTHER
ODI Number: 11233883
2019-10-15 POWER TRAIN | STRUCTURE:BODY
ODI Number: 11268666
2019-09-30 ELECTRICAL SYSTEM | ENGINE | FUEL/PROPULSION SYSTEM
ODI Number: 11259133
2019-02-06 ELECTRICAL SYSTEM | SERVICE BRAKES
ODI Number: 11174671
2019-01-07 SERVICE BRAKES
ODI Number: 11164856
2018-06-01 ELECTRICAL SYSTEM
ODI Number: 11099187
2018-05-02 SERVICE BRAKES | UNKNOWN OR OTHER
ODI Number: 11091416
2018-11-06 AIR BAGS | STRUCTURE:BODY | SUSPENSION
ODI Number: 11149815
2018-08-03 STEERING | UNKNOWN OR OTHER
ODI Number: 11115498
2018-08-08 ELECTRICAL SYSTEM | ENGINE | SERVICE BRAKES
ODI Number: 11118501
2018-08-08 ELECTRONIC STABILITY CONTROL | ENGINE | SERVICE BRAKES
ODI Number: 11118566
2018-07-23 VISIBILITY/WIPER
ODI Number: 11113072
2017-12-29 ELECTRICAL SYSTEM | ENGINE
ODI Number: 11057465
2017-09-26 POWER TRAIN | UNKNOWN OR OTHER
ODI Number: 11029996
Is the government investigating the safety of your vehicle? Find out here.

0 Investigations for 2016 MAZDA CX-9

Date Opened Date Closed Component  
Manufacturers tell dealers about repairs for on your car. But they won’t tell you – unless you know to ask. Knowledge is power.

698 Service Alerts for 2016 MAZDA CX-9

Date Description
2022-07-18 117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-05 060000 ENGINE AND ENGINE COOLING

Engine Start /Stop Procedure with room fuse removed

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-05 110000 ELECTRICAL SYSTEM

Engine Start /Stop Procedure with room fuse removed

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-26 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Mazda guidelines for factory scheduled maintenance

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-15 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Battery test procedure requirements using the GR81291

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-15 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Battery test procedure requirements using the GR81291

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-06-27 060000 ENGINE AND ENGINE COOLING

Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: – Deformation of the exh

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-06-22 110000 ELECTRICAL SYSTEM

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-01-25 100000 POWER TRAIN

ATFFZ required for SKYACTIV drive 6speed automatic transaxle

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-06-10 350000 EQUIPMENT

Some customers may complain about scratches on the instrument cluster lens.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-06-10 980000 UNKNOWN OR OTHER

Some customers may complain about scratches on the instrument cluster lens.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-06-10 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some customers may complain about scratches on the instrument cluster lens.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-06-07 100000 POWER TRAIN

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-06-07 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-06-07 103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-31 160000 STRUCTURE

Mazda Technical Service Bulletins March 2016 Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-03-16 273000 LANE DEPARTURE: BLIND SPOT DETECTION

Blind spot monitoring (BSM) system change

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-26 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Maintenance.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-17 162300 STRUCTURE:BODY:DOOR

Stains found on kpaint during PDI

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-17 110000 ELECTRICAL SYSTEM

HandsFree bluetooth module and/or text messaging troubleshooting procedure

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-26 118430 ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:LAMP

Excessive condensation or water within the headlamp assembly caustion

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-05-25 110000 ELECTRICAL SYSTEM

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-01-14 356000 EQUIPMENT ADAPTIVE/MOBILITY

Special service tool shipment Janaurary 2016

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-01-25 122000 EXTERIOR LIGHTING:FOG LIGHTS

Condensation/Fog in front and rear combination lights

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-05 120000 EXTERIOR LIGHTING

Passenger fAirbag deactivation (PAD) indicator light illumination

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-05 140000 AIR BAGS

Passenger fAirbag deactivation (PAD) indicator light illumination

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-05-24 020000 SUSPENSION

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-03-16 100000 POWER TRAIN

MultiModel (equipped with skyactivdrive) ATF color deterioration New vehicle automatic transmission fluid (ATF) color is blue. As the vehicle mileage increases, the ATF color changes. The color change does not affect vehicle performance.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-01-25 356210 EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:SPEED CONTROL

ATFFZ required for SKYACTIV drive 6speed automatic transaxle

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-05-04 110000 ELECTRICAL SYSTEM

Some customers may experience a continuous infotainment reboot in or near Seattle Washington and troubleshooting is not possible due to continuous reboot.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-05-04 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Some customers may experience a continuous infotainment reboot in or near Seattle Washington and troubleshooting is not possible due to continuous reboot.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-05-23 110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-05-23 980000 UNKNOWN OR OTHER

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-05-23 346000 COMMUNICATION:MANUFACTURER TELEMATICS

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-05-23 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-04-05 010000 STEERING

Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-04-04 350000 EQUIPMENT

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-04-04 110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-04-27 110000 ELECTRICAL SYSTEM

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-04-27 350000 EQUIPMENT

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-04-06 060000 ENGINE AND ENGINE COOLING

The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-03 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-03 114800 ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS

Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-24 030000 SERVICE BRAKES, HYDRAULIC

Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-24 350000 EQUIPMENT

Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-24 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-17 110000 ELECTRICAL SYSTEM

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-17 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-29 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Accessory instructions can be found on OneMazda under Dealer Resources – Parts & Accessories.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-09 100000 POWER TRAIN

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-09 200000 WHEELS

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-09 354000 EQUIPMENT:MECHANICAL

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-01 070000 FUEL SYSTEM, GASOLINE

Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/o

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-03-17 118000 ELECTRICAL SYSTEM:SOFTWARE

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-24 350000 EQUIPMENT

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-13 350000 EQUIPMENT

Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-13 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-13 054000 PARKING BRAKE:ELECTRICAL

Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-13 350000 EQUIPMENT

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-13 356000 EQUIPMENT ADAPTIVE/MOBILITY

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-18 100000 POWER TRAIN

The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-18 105500 POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-10 160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun’s reflection.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-28 021600 SUSPENSION:FRONT:WHEEL BEARING

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-28 100000 POWER TRAIN

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-09 110000 ELECTRICAL SYSTEM

Some customers may experience a continuous infotainment reboot in or near Seattle Washington. Mazda is aware of the issue and is working on a resolution. This Service Alert will be updated with the newest repair information as it becomes a

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-09 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Some customers may experience a continuous infotainment reboot in or near Seattle Washington. Mazda is aware of the issue and is working on a resolution. This Service Alert will be updated with the newest repair information as it becomes a

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-04 160000 STRUCTURE

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter…etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-04 980000 UNKNOWN OR OTHER

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter…etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-14 110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-23 010000 STEERING

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-23 030000 SERVICE BRAKES, HYDRAULIC

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-23 060000 ENGINE AND ENGINE COOLING

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-02-23 100000 POWER TRAIN

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-03-01 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) – EXPIRES APRIL 30, 2021

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-01-11 110000 ELECTRICAL SYSTEM

Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-01-11 350000 EQUIPMENT

Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-01-11 118000 ELECTRICAL SYSTEM:SOFTWARE

Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2022-01-11 280000 BACK OVER PREVENTION

Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-12-21 110000 ELECTRICAL SYSTEM

Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-12-17 160000 STRUCTURE

Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint s

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-12-02 060000 ENGINE AND ENGINE COOLING

Coolant Leaks At Cylinder Head: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-02 350000 EQUIPMENT

Fctry MESSAGE DISPLAYED AFTER INSTRUMENT CLUSTER REPLACEMENT. After the installatioin of a new instrument cluster, the message “F ctry” IS DISPLAYED INSTEAD OF THE ODOMETER. Some new instrument clusters are in the factory mode setting. Fact

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-14 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

Shift shock while accelerating from A stop. Some customers may complain about a slight shift shock while accelerating from a stop and no A/T related DTC’s are stored. The shift shock actually occurs intermittently at lock-up transition with

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-14 118000 ELECTRICAL SYSTEM:SOFTWARE

Shift shock while accelerating from A stop. Some customers may complain about a slight shift shock while accelerating from a stop and no A/T related DTC’s are stored. The shift shock actually occurs intermittently at lock-up transition with

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-19 350000 EQUIPMENT

MAZDA Mobile start (MMS) cannot communicate with vehicle

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-22 350000 EQUIPMENT

Multi-Model – Blind Spot Monitoring (BSM) System Change (update)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-22 270000 LANE DEPARTURE

Multi-Model – Blind Spot Monitoring (BSM) System Change (update)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-22 118420 ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS

Multi-Model – Blind Spot Monitoring (BSM) System Change (update)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-11-16 350000 EQUIPMENT

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-11-16 356000 EQUIPMENT ADAPTIVE/MOBILITY

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-11-04 110000 ELECTRICAL SYSTEM

For improvement of electrical diagnosis, the SKYACTIVÿ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÿ® vehicles and compare

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-11-04 350000 EQUIPMENT

For improvement of electrical diagnosis, the SKYACTIVÿ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÿ® vehicles and compare

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-17 160000 STRUCTURE

Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-10 021300 SUSPENSION:FRONT:SHOCK ABSORBER

Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-28 063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-28 110000 ELECTRICAL SYSTEM

If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-08 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-08 060000 ENGINE (PWS)

If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 110000 ELECTRICAL SYSTEM

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 350000 EQUIPMENT

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 030000 BRAKES (PWS)

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-11-17 110000 ELECTRICAL SYSTEM

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÿ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÿ® hands-free and/or text messaging customer concerns, Mazda created a spe

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-13 350000 EQUIPMENT

Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-13 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-13 061400 ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-15 350000 EQUIPMENT

Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-15 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-13 070000 FUEL SYSTEM, GASOLINE

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-13 090000 FUEL SYSTEM, OTHER

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-15 060000 ENGINE AND ENGINE COOLING

Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-15 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-10-15 063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-03 100000 POWER TRAIN

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil press

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-13 030000 SERVICE BRAKES, HYDRAULIC

Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-28 110000 ELECTRICAL SYSTEM

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-28 350000 EQUIPMENT

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-01 110000 ELECTRICAL SYSTEM

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-01 350000 EQUIPMENT

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-24 060000 ENGINE AND ENGINE COOLING

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-24 100000 POWER TRAIN

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-09-13 118000 ELECTRICAL SYSTEM:SOFTWARE

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-08-17 350000 EQUIPMENT

This service bulletin provides information regarding the proper use of the driverâ¿¿s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-08-06 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-08-10 110000 ELECTRICAL SYSTEM

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-08-10 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-08-24 060000 ENGINE AND ENGINE COOLING

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-08-24 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-07-19 350000 EQUIPMENT

Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through s

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-07-19 200000 WHEELS

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-07-08 350000 EQUIPMENT

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-07-26 060000 ENGINE AND ENGINE COOLING

Some vehicles may exhibit an occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While closing the EGR valve, carbon deposit etc. pinched at the valve seat prevents the valve from closing completely

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-01 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-25 110000 ELECTRICAL SYSTEM

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-25 356000 EQUIPMENT ADAPTIVE/MOBILITY

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-04 110000 ELECTRICAL SYSTEM

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNEC

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-04 350000 EQUIPMENT

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNEC

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-15 350000 EQUIPMENT

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-09 350000 EQUIPMENT

Accessory instructions can be found on OneMazda under Dealer Resources – Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the “Attachments” section onc

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-24 140000 AIR BAGS

Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-04 030000 BRAKES (PWS)

Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-02 110000 ELECTRICAL SYSTEM

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cy

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-02 350000 EQUIPMENT

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cy

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-02 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cy

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-06-07 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun’s reflection.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-04 350000 EQUIPMENT

Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-18 120000 EXTERIOR LIGHTING

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-18 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-18 260000 FORWARD COLLISION AVOIDANCE

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-18 270000 LANE DEPARTURE

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-13 350000 EQUIPMENT

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-07 060000 ENGINE AND ENGINE COOLING

When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-07 110000 ELECTRICAL SYSTEM

When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-07 350000 EQUIPMENT

When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-05 060000 ENGINE AND ENGINE COOLING

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-05 110000 ELECTRICAL SYSTEM

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-05 350000 EQUIPMENT

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-05-11 100000 POWER TRAIN

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-04-26 350000 EQUIPMENT

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayâ¿¢ / Android Autoâ¿¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment ->

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-04-08 350000 EQUIPMENT

MAZDA CONNECT Symptom Troubleshooting (6th Generation Vehicles). Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-03-12 010000 STEERING

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-03-11 160000 STRUCTURE

Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-03-25 020000 SUSPENSION

MAZDA SERVICE PROGRAM (MSP49), Certain CX-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise may occur while traveling at lower speeds or coming to a stop, or when starting from a stop. The noise

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-03-15 110000 ELECTRICAL SYSTEM

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-03-01 060000 ENGINE AND ENGINE COOLING

SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) – EXPIRES APRIL 30, 2021

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-03-01 200000 WHEELS

SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) – EXPIRES APRIL 30, 2021

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-12-14 350000 EQUIPMENT

In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-02 110000 ELECTRICAL SYSTEM

If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-02 350000 EQUIPMENT

If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-17 110000 ELECTRICAL SYSTEM

Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-17 120000 EXTERIOR LIGHTING

Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-17 130000 VISIBILITY

Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-17 140000 AIR BAGS

Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-10 160000 STRUCTURE

Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-10 350000 EQUIPMENT

Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-02-19 060000 ENGINE AND ENGINE COOLING

MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-02-19 350000 EQUIPMENT

MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-02-19 060000 ENGINE AND ENGINE COOLING

MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-02-19 350000 EQUIPMENT

MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-28 330000 INTERIOR LIGHTING

If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-28 060000 ENGINE (PWS)

If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-08 140000 AIR BAGS

If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-08 270000 LANE DEPARTURE

If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 110000 ELECTRICAL SYSTEM

The MODE switch operation for the Mazda Radar Cruise Control (MRCC) system has been changed as follows: Previous – Press the MODE switch to switch to the cruise control function. New – Press the MODE switch and hold for 2 seconds_ to switc

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 120000 EXTERIOR LIGHTING

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 140000 AIR BAGS

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 260000 FORWARD COLLISION AVOIDANCE

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 270000 LANE DEPARTURE

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-11-09 280000 BACK OVER PREVENTION

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-02-10 060000 ENGINE AND ENGINE COOLING

SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) – EXPIRES APRIL 30, 2021

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-02-10 200000 WHEELS

SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) – EXPIRES APRIL 30, 2021

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-02-08 110000 ELECTRICAL SYSTEM

The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to t

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-02-08 110000 ELECTRICAL SYSTEM

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-10-12 045200 SERVICE BRAKES, AIR:DISC:PADS

Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-10-12 054000 PARKING BRAKE:ELECTRICAL

Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-22 110000 ELECTRICAL SYSTEM

Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-22 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-16 353000 EQUIPMENT:ELECTRICAL

Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready step 3 process. Make

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-16 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready step 3 process. Make

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-12 130000 VISIBILITY

Poor air conditioning performance and operation.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-12 138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Poor air conditioning performance and operation.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-08 130000 VISIBILITY

Poor air conditioning performance and operation. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-08 138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Poor air conditioning performance and operation. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-12-10 350000 EQUIPMENT

Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-12-03 350000 EQUIPMENT

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-10-07 160000 STRUCTURE

Exterior side garnish damage due to improper vehicle lift – Adjust the height of the vehicle lift extension pad to prevent lieft arm contact with the exterior side garnish. If not adjusted properly, the exterior side garnish and/or a fender

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-10-07 220000 SEATS

2ND Row seat walk-in and recline lever usage

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-01-01 350000 EQUIPMENT

SEE TECH TIPS

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-01-01 110000 ELECTRICAL SYSTEM

Do not update the Mazda connect system with an earlier version of software. The latest Mazda connect software (version 58) Do not attempt to update with the software version available on MS3 (version 55). If you update to an earlier version

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-01-01 110000 ELECTRICAL SYSTEM

Mazda connect software version 59.00.441 available – Important Update. Used the Labor Op Code in the TSB to update these vehicles with a customer concern until an updated TSB is published.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-01-01 160000 STRUCTURE

Exterior side garnish damage due to improper vehicle lift – Adjust the height of the vehicle lift extension pad to prevent lieft arm contact with the exterior side garnish. If not adjusted properly, the exterior side garnish and/or a fender

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-01-01 220000 SEATS

Third row seat head restraint is not upright – Some customers may complain about one or both third row seat head restraint(s) cannot be moved to the upright position, This may caused by improper fold position of the head restraint(s) when t

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-12-10 160000 STRUCTURE

Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-12-03 010000 STEERING

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-11-13 060000 ENGINE AND ENGINE COOLING

MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-11-13 350000 EQUIPMENT

MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-02-13 070000 FUEL SYSTEM, GASOLINE

Lift gate hinge nut concern – On effected vehicles, the tightening torque of lift gate hinge nuts at cabin side does not meet the specified value. Due to this, it may cause interference/noise with the body when closing/opening the lift gate

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-02-13 160000 STRUCTURE

Lift gate hinge nut concern – On effected vehicles, the tightening torque of lift gate hinge nuts at cabin side does not meet the specified value. Due to this, it may cause interference/noise with the body when closing/opening the lift gate

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-02-13 200000 WHEELS

Lift gate hinge nut concern – On effected vehicles, the tightening torque of lift gate hinge nuts at cabin side does not meet the specified value. Due to this, it may cause interference/noise with the body when closing/opening the lift gate

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-02-08 280000 BACK OVER PREVENTION

HVAC Humidity Sensor change. A new type of HVAC humidity sensor has been added to some models with sport Trim. This new sensor is mounted on the inside of the windshield near the rear view mirror.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-18 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DTC P064A Stored due to mislogic detection

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-13 100000 POWER TRAIN

Excessive operating noise when sliding front power seat(s)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-13 280000 BACK OVER PREVENTION

Excessive operating noise when sliding front power seat(s)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-13 121300 EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH

Excessive condensation or water within the headlamp assembly caustion.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-13 020000 SUSPENSION

Creaking/Squeaking noise from right rear suspension. Some vehicles may experience a creaking/Squeaking/spqeaking noise from the right rear suspension. The noise occurs while coming to a (slow speed) stop or when starting from a stop. The no

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-13 280000 BACK OVER PREVENTION

Creaking/Squeaking noise from right rear suspension. Some vehicles may experience a creaking/Squeaking/spqeaking noise from the right rear suspension. The noise occurs while coming to a (slow speed) stop or when starting from a stop. The no

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-13 280000 BACK OVER PREVENTION

Knocking/Squeaking noise from front shock absorber, creaking noise fkrom front lower arm bushing

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-12-18 110000 ELECTRICAL SYSTEM

Some vehicles may experience the CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A removed * P2610 Instrument cluster internal engine off timer performance problem * P2507 PCM battery vol

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-12-18 140000 AIR BAGS

Some vehicles may experience the CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A removed * P2610 Instrument cluster internal engine off timer performance problem * P2507 PCM battery vol

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-19 020000 SUSPENSION

In support of the 2016-17 Mazda CX-9, Mazda will make available a Special service tool (SST) to address front suspension noise for specific highly humid and wet climate conditions of the lower Gulf States and Hawaii. The SST will be needed

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-19 251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)

In support of the 2016-17 Mazda CX-9, Mazda will make available a Special service tool (SST) to address front suspension noise for specific highly humid and wet climate conditions of the lower Gulf States and Hawaii. The SST will be needed

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-19 280000 BACK OVER PREVENTION

In support of the 2016-17 Mazda CX-9, Mazda will make available a Special service tool (SST) to address front suspension noise for specific highly humid and wet climate conditions of the lower Gulf States and Hawaii. The SST will be needed

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-19 160000 STRUCTURE

Special Service Tool Shipment – January 2017. In support of the 2014 – 17 Mazda6 and 2016-17 Mazda CX-9, Mazda will ship to all dealers a new Special Service Tool (SST) * The SST will be shipped by Mazda’s toool vendor Bosch in the month of

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-19 350000 EQUIPMENT

Special Service Tool Shipment – January 2017. In support of the 2014 – 17 Mazda6 and 2016-17 Mazda CX-9, Mazda will ship to all dealers a new Special Service Tool (SST) * The SST will be shipped by Mazda’s toool vendor Bosch in the month of

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 060000 ENGINE AND ENGINE COOLING

MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 350000 EQUIPMENT

MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-30 110000 ELECTRICAL SYSTEM

When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the SD card that is installed into the other ve

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-30 350000 EQUIPMENT

When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the SD card that is installed into the other ve

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-30 350000 EQUIPMENT

This article provides HVAC heater/defroster operating tips using Mode selector dial. This includes the use of intermediate positions.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-30 980000 UNKNOWN OR OTHER

This article provides HVAC heater/defroster operating tips using Mode selector dial. This includes the use of intermediate positions.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-07 220000 SEATS

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair speci

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-07 010000 STEERING

Some customers may complain that the steering wheel is off center more than 3″ even when driving straight on a flat road.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-02 110000 ELECTRICAL SYSTEM

Fctry MESSAGE DISPLAYED AFTER INSTRUMENT CLUSTER REPLACEMENT. After the installatioin of a new instrument cluster, the message “F ctry” IS DISPLAYED INSTEAD OF THE ODOMETER. Some new instrument clusters are in the factory mode setting. Fact

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-14 180000 VEHICLE SPEED CONTROL

Shift shock while accelerating from A stop. Some customers may complain about a slight shift shock while accelerating from a stop and no A/T related DTC’s are stored. The shift shock actually occurs intermittently at lock-up transition with

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-01-05 060000 ENGINE AND ENGINE COOLING

Maintenance Monitor engine oil data reset – Engine oiol change reset procedure has changed for the 2016 CX-9. It is important to use this new procedure at every oil change to avoid a unnecessary customer return.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-12-19 110000 ELECTRICAL SYSTEM

MAZDA Mobile start (MMS) cannot communicate with vehicle

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-11-03 222000 SEATS:MID/REAR ASSEMBLY

Third row seat head restraint is not upright

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-11-03 140000 AIR BAGS

TAKATA recalls for Air bag

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-11-03 101000 POWER TRAIN:CLUTCH ASSEMBLY

Multi-Model – Clutch Slippage or Smell after Clutch Disc Replacement

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-11-03 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Mulri-Model (Equipped with Mazda connect) – DTC U0323/U0423/U3000 Cannot be deleted (Update)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-10-06 160000 STRUCTURE

Center coinsole lid rattles when driving on rough roads.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-10-06 350000 EQUIPMENT

Center coinsole lid rattles when driving on rough roads.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-10-25 070000 FUEL SYSTEM, GASOLINE

Unusual engine noise after a cold engine start. Some customers may complain about an unusual noise coming from the engine compartment for about 20 seconds after a cold engine start. This noise is a normal engine operation for improved exhau

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-10-25 280000 BACK OVER PREVENTION

Unusual engine noise after a cold engine start. Some customers may complain about an unusual noise coming from the engine compartment for about 20 seconds after a cold engine start. This noise is a normal engine operation for improved exhau

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-24 350000 EQUIPMENT

Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-24 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-24 118510 ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE

Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-26 350000 EQUIPMENT

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-26 010000 STEERING

Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 200000 WHEELS

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-26 060000 ENGINE AND ENGINE COOLING

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-26 110000 ELECTRICAL SYSTEM

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-26 350000 EQUIPMENT

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 010000 STEERING

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 060000 ENGINE AND ENGINE COOLING

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 100000 POWER TRAIN

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 200000 WHEELS

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-08-22 130000 VISIBILITY

Windshield washer fluid change – Factory filled windshield washer fluid has been changed to an ethanol type (yellow color) instead of athe conventional methanol type (blue color). This change is for European compliance Mazda has decided to

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-08-22 136000 VISIBILITY:WINDSHIELD WIPER/WASHER

Windshield washer fluid change – Factory filled windshield washer fluid has been changed to an ethanol type (yellow color) instead of athe conventional methanol type (blue color). This change is for European compliance Mazda has decided to

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-11-18 110000 ELECTRICAL SYSTEM

Some customers may complain about the following MAZDA CONNECTâ¿¢ Temperature Warning message: ï¿· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTâ¿¢ screen

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-11-18 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may complain about the following MAZDA CONNECTâ¿¢ Temperature Warning message: ï¿· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTâ¿¢ screen

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-11-10 060000 ENGINE AND ENGINE COOLING

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. R

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 110000 ELECTRICAL SYSTEM

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 180000 VEHICLE SPEED CONTROL

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2021-01-21 350000 EQUIPMENT

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-11-17 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÿ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÿ® hands-free and/or text messaging customer concerns, Mazda created a sp

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-10-28 060000 ENGINE AND ENGINE COOLING

Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 96

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-10-28 350000 EQUIPMENT

Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 96

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-10-15 110000 ELECTRICAL SYSTEM

APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS – Infotainment – MAZDA

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-10-15 350000 EQUIPMENT

APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS – Infotainment – MAZDA

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-10-12 350000 EQUIPMENT

ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-05-06 350000 EQUIPMENT

Notification of Warranty Extension Program – Special Service Program (SSP) B9 2016-2017 CX-9. Internal Cracks in Mazda Connect Center Display

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-05-01 350000 EQUIPMENT

Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through s

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-10-12 030000 SERVICE BRAKES, HYDRAULIC

Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-07-20 350000 EQUIPMENT

When encountering a vehicle with paint damage, refer to the “Mazda Paint Warranty Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-07-09 100000 POWER TRAIN

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-07-09 350000 EQUIPMENT

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-07-09 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-07-09 060000 ENGINE (PWS)

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-08-07 110000 ELECTRICAL SYSTEM

Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC’s stored in memory: ï¿· U3003:16 (Power liftgate (PLG) control module power supply voltage low input) ï¿· U3003:17 (Power liftgate

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-06-10 100000 POWER TRAIN

When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-06-11 353000 EQUIPMENT:ELECTRICAL

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-06-26 162200 STRUCTURE:BODY:BUMPERS

Some customers may notice cracks (as shown below) at one or both ends of the front bumper near the front fender / front combination light. This may be caused when driving over bumps. The bumper fascia may receive higher than expected forces

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-06-03 110000 ELECTRICAL SYSTEM

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-06-03 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-09-02 162200 STRUCTURE:BODY:BUMPERS

Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below for application and required components). NOTE: The Front and Rear Bumper Trim Kits are only to be installed on Sport and Touring Models

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-04-17 110000 ELECTRICAL SYSTEM

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-04-17 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-06-05 350000 EQUIPMENT

SSPB9 – 2016-2017 CX-9 INTERNAL CRACKS IN MAZDA CONNECT CENTER DISPLAY.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific concern in the Mazda Connect Center Display

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-06-05 356000 EQUIPMENT ADAPTIVE/MOBILITY

SSPB9 – 2016-2017 CX-9 INTERNAL CRACKS IN MAZDA CONNECT CENTER DISPLAY.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific concern in the Mazda Connect Center Display

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-08-03 199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-08-03 200000 WHEELS

New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-09-15 356000 EQUIPMENT ADAPTIVE/MOBILITY

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-09-15 118000 ELECTRICAL SYSTEM:SOFTWARE

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-09-03 162300 STRUCTURE:BODY:DOOR

Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-09-03 350000 EQUIPMENT

Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-09-03 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-07-15 110000 ELECTRICAL SYSTEM

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-07-15 350000 EQUIPMENT

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-08-18 110000 ELECTRICAL SYSTEM

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-19 060000 ENGINE AND ENGINE COOLING

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-19 350000 EQUIPMENT

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-17 350000 EQUIPMENT

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-17 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-17 356000 EQUIPMENT ADAPTIVE/MOBILITY

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-04 110000 ELECTRICAL SYSTEM

Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-04 350000 EQUIPMENT

Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-04 060000 ENGINE (PWS)

Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-09 060000 ENGINE AND ENGINE COOLING

After parking the vehicle in temperatures below freezing, some customers may experience a lack of power with the check engine light on and DTCs P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-09 110000 ELECTRICAL SYSTEM

After parking the vehicle in temperatures below freezing, some customers may experience a lack of power with the check engine light on and DTCs P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/per

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-10-08 060000 ENGINE AND ENGINE COOLING

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-18 100000 POWER TRAIN

WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-18 980000 UNKNOWN OR OTHER

WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-05 060000 ENGINE AND ENGINE COOLING

GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer’s might state that they notice fluid or oil leaking/dripping on the ground when the vehicle

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-05 100000 POWER TRAIN

GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer’s might state that they notice fluid or oil leaking/dripping on the ground when the vehicle

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-23 110000 ELECTRICAL SYSTEM

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï¿· P2610:00: Instrument cluster internal engine off timer performance problem ï¿· P250

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-23 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï¿· P2610:00: Instrument cluster internal engine off timer performance problem ï¿· P250

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-23 010000 STEERING

Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-10 350000 EQUIPMENT

Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-10 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-10 060000 ENGINE (PWS)

Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-04 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The ownerâ¿¿s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use ina

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-09 020000 SUSPENSION

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-09 350000 EQUIPMENT

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-09 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-02-20 030000 SERVICE BRAKES, HYDRAULIC

Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of met

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-02-26 200000 WHEELS

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-09 110000 ELECTRICAL SYSTEM

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâ¿¿s responsibility

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-09 350000 EQUIPMENT

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâ¿¿s responsibility

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-13 060000 ENGINE AND ENGINE COOLING

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-13 350000 EQUIPMENT

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-13 356000 EQUIPMENT ADAPTIVE/MOBILITY

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-13 350000 EQUIPMENT

When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-15 060000 ENGINE AND ENGINE COOLING

LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-15 110000 ELECTRICAL SYSTEM

LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-15 160000 STRUCTURE

LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-19 030000 SERVICE BRAKES, HYDRAULIC

Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speed

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-19 350000 EQUIPMENT

Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speed

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-19 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speed

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-06 030000 SERVICE BRAKES, HYDRAULIC

Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: ï¿· When first moving the vehicle forward or reverse from a stop. ï¿· When first applying the brakes while the vehicle is moving for

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-06 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: ï¿· When first moving the vehicle forward or reverse from a stop. ï¿· When first applying the brakes while the vehicle is moving for

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-12 030000 SERVICE BRAKES, HYDRAULIC

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-12 060000 ENGINE AND ENGINE COOLING

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-12 100000 POWER TRAIN

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-12 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-20 060000 ENGINE AND ENGINE COOLING

Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-20 110000 ELECTRICAL SYSTEM

Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-20 350000 EQUIPMENT

Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-15 110000 ELECTRICAL SYSTEM

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-15 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-29 030000 SERVICE BRAKES, HYDRAULIC

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-11 110000 ELECTRICAL SYSTEM

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-11 350000 EQUIPMENT

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-03 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may have one of the following DTCs stored in memory: ï¿· C1001:92 – Forward sensing camera (FSC) poor field of view ï¿· B14F0:92 – General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-03-03 264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

Some vehicles may have one of the following DTCs stored in memory: ï¿· C1001:92 – Forward sensing camera (FSC) poor field of view ï¿· B14F0:92 – General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-13 130000 VISIBILITY

Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-13 210000 TRAILER HITCHES

Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-13 350000 EQUIPMENT

Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-13 356000 EQUIPMENT ADAPTIVE/MOBILITY

Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-19 350000 EQUIPMENT

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-19 356000 EQUIPMENT ADAPTIVE/MOBILITY

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-12-19 118000 ELECTRICAL SYSTEM:SOFTWARE

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-02-26 100000 POWER TRAIN

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-02-11 350000 EQUIPMENT

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, Bluetoothÿ®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-02-06 060000 ENGINE AND ENGINE COOLING

If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC f

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-02-06 114000 ELECTRICAL SYSTEM:WIRING

If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC f

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-02-06 350000 EQUIPMENT

If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC f

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-02-18 110000 ELECTRICAL SYSTEM

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-02-18 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2020-01-09 020000 SUSPENSION

Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-26 060000 ENGINE AND ENGINE COOLING

Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully opera

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-20 060000 ENGINE AND ENGINE COOLING

Some customers may complain about: ï¿· Intermittent engine no start ï¿· Instrument cluster red security indicator light ON ï¿· Engine Start/Start Button Amber indicator light flashing ï¿· Battery discharge ï¿· Electrical rela

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-20 110000 ELECTRICAL SYSTEM

Some customers may complain about: ï¿· Intermittent engine no start ï¿· Instrument cluster red security indicator light ON ï¿· Engine Start/Start Button Amber indicator light flashing ï¿· Battery discharge ï¿· Electrical rela

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-11-20 350000 EQUIPMENT

Some customers may complain about: ï¿· Intermittent engine no start ï¿· Instrument cluster red security indicator light ON ï¿· Engine Start/Start Button Amber indicator light flashing ï¿· Battery discharge ï¿· Electrical rela

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-26 110000 ELECTRICAL SYSTEM

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-26 350000 EQUIPMENT

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-26 353000 EQUIPMENT:ELECTRICAL

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-26 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-26 060000 ENGINE AND ENGINE COOLING

While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-26 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-09-06 060000 ENGINE AND ENGINE COOLING

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-09-06 162800 STRUCTURE:BODY:HOOD

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-09-30 060000 ENGINE AND ENGINE COOLING

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-09-30 063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-04-05 110000 ELECTRICAL SYSTEM

APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-04-05 350000 EQUIPMENT

APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-09-10 350000 EQUIPMENT

Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-09-10 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-09 110000 ELECTRICAL SYSTEM

Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and insta

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-09 350000 EQUIPMENT

Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and insta

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-30 260000 FORWARD COLLISION AVOIDANCE

Some vehicles may have one of the following DTCs stored in memory: C1001:92 – Forward sensing camera (FSC) poor field of view. B14F0:92 – General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past reco

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-30 264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

Some vehicles may have one of the following DTCs stored in memory: C1001:92 – Forward sensing camera (FSC) poor field of view. B14F0:92 – General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past reco

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-04-24 162300 STRUCTURE:BODY:DOOR

Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the rear door(s). This concern is caused by insufficient weatherstrip gripping force. To eliminate this concern, the shape of the weatherstrip

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-06-25 350000 EQUIPMENT

ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-06-06 110000 ELECTRICAL SYSTEM

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-06-06 350000 EQUIPMENT

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-06-06 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-08-16 280000 BACK OVER PREVENTION

Some vehicles may exhibit the rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse. This concern only occurs when the rear USB power outlet (1) is broken. This is caused by noise from USB

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-05-23 010000 STEERING

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-05-23 011000 STEERING: STEERING WHEEL/HANDLE BAR

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-05-01 110000 ELECTRICAL SYSTEM

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-05-01 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-05-01 280000 BACK OVER PREVENTION

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-05-20 100000 POWER TRAIN

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil pres

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-04-08 021600 SUSPENSION:FRONT:WHEEL BEARING

There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additiona

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-04-08 200000 WHEELS

There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additiona

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-04-01 350000 EQUIPMENT

MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE – If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC deskto

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-16 350000 EQUIPMENT

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-07-16 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-27 110000 ELECTRICAL SYSTEM

APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-27 350000 EQUIPMENT

APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-28 350000 EQUIPMENT

Some customers may notice the rear A/C vent cover is loose / detached from the carpet, which may also be torn or damaged. This concern may be caused when excessive force is applied to the A/C vent cover clip, resulting in a loose or dislodg

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-28 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some customers may notice the rear A/C vent cover is loose / detached from the carpet, which may also be torn or damaged. This concern may be caused when excessive force is applied to the A/C vent cover clip, resulting in a loose or dislodg

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-28 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may notice the rear A/C vent cover is loose / detached from the carpet, which may also be torn or damaged. This concern may be caused when excessive force is applied to the A/C vent cover clip, resulting in a loose or dislodg

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-24 350000 EQUIPMENT

APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-04 350000 EQUIPMENT

APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-11-27 350000 EQUIPMENT

SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equipped with MAZDA CONNECT. When parked, new messages can be displ

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-11-27 110000 ELECTRICAL SYSTEM

Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-12-11 350000 EQUIPMENT

Some customers may complain that the navigation brand icons are no longer shown after a navigation SD card update. This is caused by a navigation map supplier software change. Customers can set preferences if needed. Example: A customer ma

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-10 020000 SUSPENSION

Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-10 200000 WHEELS

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-02 020000 SUSPENSION

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-04 060000 ENGINE (PWS)

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-02 110000 ELECTRICAL SYSTEM

The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-14 350000 EQUIPMENT

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-14 350000 EQUIPMENT

When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-12-11 010000 STEERING

If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-12-11 162000 STRUCTURE:BODY

If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-04 162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

While stopped with the transmission in Park position, some vehicles may exhibit concerns that the liftgate unlatches itself without pressing the liftgate opener switch (1) or it will not unlatch when pressing the liftgate opener switch (1).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-04 170000 LATCHES/LOCKS/LINKAGES

While stopped with the transmission in Park position, some vehicles may exhibit concerns that the liftgate unlatches itself without pressing the liftgate opener switch (1) or it will not unlatch when pressing the liftgate opener switch (1).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-15 120000 EXTERIOR LIGHTING

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-15 121000 EXTERIOR LIGHTING:HEADLIGHTS

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-15 123000 EXTERIOR LIGHTING:TAIL LIGHTS

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-11-27 110000 ELECTRICAL SYSTEM

Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-11-27 199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-10 350000 EQUIPMENT

Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-03 120000 EXTERIOR LIGHTING

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-03 356000 EQUIPMENT ADAPTIVE/MOBILITY

This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with pro

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-03 350000 EQUIPMENT

When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-10 140000 AIR BAGS

This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-14 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-01-03 040000 SERVICE BRAKES, AIR

Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-20 060000 ENGINE AND ENGINE COOLING

In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-20 070000 FUEL SYSTEM, GASOLINE

In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-20 081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-03-20 350000 EQUIPMENT

In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-02-15 110000 ELECTRICAL SYSTEM

When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the “P” position and the engine s

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-02-15 116000 ELECTRICAL SYSTEM:IGNITION

When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the “P” position and the engine s

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-08-15 106000 POWER TRAIN:AXLE ASSEMBLY

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-08-31 180000 VEHICLE SPEED CONTROL

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-30 110000 ELECTRICAL SYSTEM

MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message “Device no longer has access or service.” for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 060000 ENGINE (PWS)

Some customers may experience a check engine light on and DTC P0401:00 stored in memory without any drivability issues. P0401:00 – [PCM] EGR flow insufficient detected. This concern may be caused by the detection logic for the DTC is too se

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-06 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

On some vehicles, a sulfur smell or ‘rotten egg’ odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not a

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-06-06 110000 ELECTRICAL SYSTEM

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-06-27 350000 EQUIPMENT

When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for pro

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-06-06 060000 ENGINE AND ENGINE COOLING

IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application a

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-16 350000 EQUIPMENT

MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-13 220000 SEATS

Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. The noise may be caused by cable vibration, which transmits power from the motor to the gears. The cable vibrates ins

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-30 030000 SERVICE BRAKES, HYDRAULIC

Some vehicles may exhibit a squeaking noise from the front brakes during light braking. This concern usually occurs when the front brake pads have been worn to certain levels. Also, as the pads wear, the chamfer goes away and the grease bet

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-13 020000 SUSPENSION

Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material of the dust boot has been changed to improve its resistance

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-30 200000 WHEELS

Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. The damage extends to the front surface of the aluminum wheel partly or entirely.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-30 060000 ENGINE (PWS)

Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00 – Cylinder No.2 misfire detected and/or P0303:00 – Cylinder No.3 misfire detected NOTE: Even if a misfir

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-18 110000 ELECTRICAL SYSTEM

The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions is 0000-8F-N10A. If the accessory instructions with the RSE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-18 350000 EQUIPMENT

The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions is 0000-8F-N10A. If the accessory instructions with the RSE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-18 353000 EQUIPMENT:ELECTRICAL

The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions is 0000-8F-N10A. If the accessory instructions with the RSE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 050000 PARKING BRAKE

DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE PROCEDURE until these instructions are read, otherwise, damage to the EPB system may occur The instructions on MGSS are incorrect in one

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 110000 ELECTRICAL SYSTEM

DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE PROCEDURE until these instructions are read, otherwise, damage to the EPB system may occur The instructions on MGSS are incorrect in one

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 110000 ELECTRICAL SYSTEM

Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be ca

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be ca

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 060000 ENGINE (PWS)

Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be ca

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 110000 ELECTRICAL SYSTEM

Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket accessory device. Some aftermarket electrical devices (e.g., an accessory cell phone charger, GPS tra

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 110000 ELECTRICAL SYSTEM

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-09-14 350000 EQUIPMENT

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 180000 VEHICLE SPEED CONTROL

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 350000 EQUIPMENT

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 160000 STRUCTURE

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has b

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 350000 EQUIPMENT

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has b

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 220000 SEATS

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 160000 STRUCTURE

When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 350000 EQUIPMENT

When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 030000 SERVICE BRAKES, HYDRAULIC

Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an ap

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 350000 EQUIPMENT

Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an ap

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 350000 EQUIPMENT

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-10-10 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-20 353000 EQUIPMENT:ELECTRICAL

ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-20 060000 ENGINE (PWS)

ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-20 110000 ELECTRICAL SYSTEM

ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-20 135000 VISIBILITY:REARVIEW MIRRORS/DEVICES

ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-20 060000 ENGINE (PWS)

ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-03 110000 ELECTRICAL SYSTEM

POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power supply voltage low input) is stored in memory. This may be caus

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-03 162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power supply voltage low input) is stored in memory. This may be caus

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-20 110000 ELECTRICAL SYSTEM

ELECTRICAL CONCERN AND/OR MULTIPLE DTC’S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-07-20 350000 EQUIPMENT

ELECTRICAL CONCERN AND/OR MULTIPLE DTC’S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-23 151600 SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-23 143100 AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION

Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-08 060000 ENGINE (PWS)

If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fue

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-03 162800 STRUCTURE:BODY:HOOD

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-01 121300 EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-01 271000 LANE DEPARTURE: WARNING

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-11 350000 EQUIPMENT

Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-11 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-08 350000 EQUIPMENT

When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-08 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-08 199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

This service bulletin illustrates the conditions when a TPMS warning light may illuminate, why it illuminated and how to properly initialize the system.The Tire Pressure Monitoring System (TPMS) monitors the tire pressure of all four tires

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-08 060000 ENGINE (PWS)

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-11 030000 BRAKES (PWS)

Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an appro

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-07 199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Customer complaints have been reported where the TPMS warning light is unnecessarily illuminated because the TPMS initialization was not performed correctly before customer delivery.TPMS INITIALIZATION PROCESS: When any of the services belo

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-05-11 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-08-09 052310 PARKING BRAKE:DRIVELINE:HYDRAULIC:ACTUATOR

After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-08-09 063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-08-09 060000 ENGINE (PWS)

After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-14 020000 SUSPENSION

Certain CX-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise may occur while traveling at lower speeds or coming to a stop, or when starting from a stop. The noise can also be duplicated by gentl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-12 070000 FUEL SYSTEM, GASOLINE

Some customers may experience a lack of power with no warning lights illuminated and no related DTCs stored. This concern most likely occurs when the fuel temperature is high and during situations where high power is required. This concern

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-12 100000 POWER TRAIN

Some customers may experience a lack of power with no warning lights illuminated and no related DTCs stored. This concern most likely occurs when the fuel temperature is high and during situations where high power is required. This concern

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-12 060000 ENGINE (PWS)

Some customers may experience a lack of power with no warning lights illuminated and no related DTCs stored. This concern most likely occurs when the fuel temperature is high and during situations where high power is required. This concern

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-05 140000 AIR BAGS

This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-16 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is c

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-20 020000 SUSPENSION

Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-05 350000 EQUIPMENT

The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-27 060000 ENGINE AND ENGINE COOLING

Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00 – Cylinder No.2 misfire detected and/or P0303:00 – Cylinder No.3 misfire detected NOTE: Even if a misfir

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-16 060000 ENGINE AND ENGINE COOLING

While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-16 060000 ENGINE AND ENGINE COOLING

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil press

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-02 100000 POWER TRAIN

The new SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use”ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula w

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-02 060000 ENGINE AND ENGINE COOLING

Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-27 200000 WHEELS

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-27 030000 BRAKES (PWS)

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-05 162700 STRUCTURE:BODY:TRUNK LID

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-05 162800 STRUCTURE:BODY:HOOD

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-04-05 162900 STRUCTURE:BODY:ROOF AND PILLARS

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-14 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-14 118000 ELECTRICAL SYSTEM:SOFTWARE

Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-22 118000 ELECTRICAL SYSTEM:SOFTWARE

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-01-02 110000 ELECTRICAL SYSTEM

When installing a navigation SD card, the center display may show error message “Invalid SD Card”. This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-01-04 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-12-04 110000 ELECTRICAL SYSTEM

If the BSM control module is replaced, Auto Configuration and BSM Radar Test must be performed: 1. Auto Configuration -When the ignition is switched ON, the blind spot monitoring (BSM) reads the vehicle specification information sent via CA

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-12-22 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C:00 and U0401:00 (ABS) stored in memory. It occurs mostly at low temperatures. Once the ignition is turned

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-12-05 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-12-05 060000 ENGINE (PWS)

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-01-29 030000 BRAKES (PWS)

Some vehicles with the electric parking brake (EPB) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.The vehicle may also roll momentarily when starting from a stand-still with the EPB applied. Thi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-01-29 221600 SEATS:FRONT ASSEMBLY:POWER ADJUST

Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. The noise may be caused by cable vibration, which transmits power from the motor to the gears. The cable vibrates ins

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-01-29 162300 STRUCTURE:BODY:DOOR

Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). This concern is caused by insufficient weatherstrip gripping force.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-01-24 110000 ELECTRICAL SYSTEM

After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. – P0638:00: Throttle valve actuator control range/

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-01-11 162300 STRUCTURE:BODY:DOOR

Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). This concern is caused by insufficient weatherstrip gripping force.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-01-09 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

After the installation of a new instrument cluster, the message “Fctry” or “Factory” is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the fac

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-01-08 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-28 118000 ELECTRICAL SYSTEM:SOFTWARE

Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that ha

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-16 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation S

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-20 350000 EQUIPMENT

Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-08 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-26 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-16 140000 AIR BAGS

The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-02-16 350000 EQUIPMENT

The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-22 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-26 356000 EQUIPMENT ADAPTIVE/MOBILITY

This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-22 160000 STRUCTURE

When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-22 121000 EXTERIOR LIGHTING:HEADLIGHTS

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-22 123000 EXTERIOR LIGHTING:TAIL LIGHTS

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-26 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-28 110000 ELECTRICAL SYSTEM

If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-28 350000 EQUIPMENT

If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-05 353000 EQUIPMENT:ELECTRICAL

When installing a navigation SD card, the center display may show error message “Invalid SD Card”.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-29 060000 ENGINE (PWS)

Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00 – Cylinder No.2 misfire detected and/or P0303:00 – Cylinder No.3 misfire detected. NOTE: Even if a misfi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-26 021300 SUSPENSION:FRONT:SHOCK ABSORBER

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-26 022400 SUSPENSION:REAR:SHOCK ABSORBER

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-22 020000 SUSPENSION

Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-22 350000 EQUIPMENT

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-22 220000 SEATS

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-19 118000 ELECTRICAL SYSTEM:SOFTWARE

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-14 220000 SEATS

On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever knob (D) may not operate on some vehicles. These concerns may

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2018-03-05 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Some customers may complain that the Voice Recognition system does not recognize “Address” or “New Destination” navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-12-18 011000 STEERING: STEERING WHEEL/HANDLE BAR

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-12-01 020000 SUSPENSION

Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps atapproximate 12 – 25 mph (20 – 40 Km/h). The

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-12-01 100000 POWER TRAIN

Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps atapproximate 12 – 25 mph (20 – 40 Km/h). The

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-08-07 110000 ELECTRICAL SYSTEM

After the installation of a new instrument cluster, the message “Fctry” or ÿ¢ÿ¿ÿ¿Factoryÿ¢ÿ¿ÿ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019-08-07 350000 EQUIPMENT

After the installation of a new instrument cluster, the message “Fctry” or ÿ¢ÿ¿ÿ¿Factoryÿ¢ÿ¿ÿ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-10-18 264000 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM

The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-08 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. The following may be the causes: 1)The A/C compressor

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-16 118000 ELECTRICAL SYSTEM:SOFTWARE

An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09-017/17 for a list of improvements to the system.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-04 110000 ELECTRICAL SYSTEM

Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-04 130000 VISIBILITY

Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-04 273000 LANE DEPARTURE: BLIND SPOT DETECTION

Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-04 110000 ELECTRICAL SYSTEM

Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. The center display ma

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-04 350000 EQUIPMENT

Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. The center display ma

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-04 162200 STRUCTURE:BODY:BUMPERS

On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider. To eliminate this concern, the configuration of the bumper slider

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-10-27 110000 ELECTRICAL SYSTEM

Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: ? Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area.? Adjacent vehicle (B) drivi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-10-27 120000 EXTERIOR LIGHTING

Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: ? Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area.? Adjacent vehicle (B) drivi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-10-09 110000 ELECTRICAL SYSTEM

Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-10-09 130000 VISIBILITY

Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-10-06 020000 SUSPENSION

Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-10-06 021600 SUSPENSION:FRONT:WHEEL BEARING

Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-23 110000 ELECTRICAL SYSTEM

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-09 220000 SEATS

On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever knob (D) may not operate on some vehicles. These concerns may

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-09 222000 SEATS:MID/REAR ASSEMBLY

On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever knob (D) may not operate on some vehicles. These concerns may

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-09 110000 ELECTRICAL SYSTEM

When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-09 121000 EXTERIOR LIGHTING:HEADLIGHTS

When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-09 160000 STRUCTURE

When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-07 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-08-07 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-22 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-16 118000 ELECTRICAL SYSTEM:SOFTWARE

All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehic

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-05-12 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. The following may be the causes: 1)The A/C compressor

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-09-01 121300 EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-09-01 264000 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-26 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

Some vehicles may experience DTC P064A stored in the PCM memory. There is no drivability concern and a technician may find this DTC during diagnosis for another concern. P064A:00 – (Fuel Pump Control Module Error). [Detection Condition] T

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-26 110000 ELECTRICAL SYSTEM

Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C stored in memory. It occurs mostly at low temperatures. Once the ignition is turned off and on, the concer

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-26 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C stored in memory. It occurs mostly at low temperatures. Once the ignition is turned off and on, the concer

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-21 030000 BRAKES (PWS)

Some vehicles with the electric parking brake (EPB) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.The vehicle may also roll momentarily when starting from a stand-still with the EPB applied. Thi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-12 118000 ELECTRICAL SYSTEM:SOFTWARE

All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehic

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-30 118000 ELECTRICAL SYSTEM:SOFTWARE

Some customers may complain that the tachometer display in the Active Driving Display cannot be turned off using the MAZDA CONNECT setting menu since it has been removed by a CMU update. The concerns will be noticed after a CMU update from

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-30 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side ve

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-20 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may complain that the third-row seat headrest(s) are loose (A) and do not lock in the upright position (B) or the headrest are locked in the forward-bent position (C). These concerns are caused by improper operation while the

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-16 162200 STRUCTURE:BODY:BUMPERS

On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-09 020000 SUSPENSION

Some vehicles may exhibit one or both of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 – 25 mph (20 – 40 Km/h). Th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-05 118000 ELECTRICAL SYSTEM:SOFTWARE

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-02 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment. Hose clamps A and/or B for the air hose (C) for the turbocharger air outlet pipe (D) may be loose due to insufficient tightening. The tigh

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-09-13 353000 EQUIPMENT:ELECTRICAL

IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS – PLEASE UPDATE YOUR PC’S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-09-13 118000 ELECTRICAL SYSTEM:SOFTWARE

IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS – PLEASE UPDATE YOUR PC’S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-04 110000 ELECTRICAL SYSTEM

BLIND SPOT MONITORING (BSM) SYSTEM CHANGE. THE 2016 MX-5, 2016 CX-3 AND NEW 2016 CX-9 BSM SYSTEM VEHJICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEJHICLES, VEHICLE DETECTION IS DIFFERENT.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-04 273000 LANE DEPARTURE: BLIND SPOT DETECTION

BLIND SPOT MONITORING (BSM) SYSTEM CHANGE. THE 2016 MX-5, 2016 CX-3 AND NEW 2016 CX-9 BSM SYSTEM VEHJICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEJHICLES, VEHICLE DETECTION IS DIFFERENT.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-07-08 118000 ELECTRICAL SYSTEM:SOFTWARE

IDS UPDATE 101.00 AND 101.02 IS NOW AVAILABLE ON MS3 UNDER THE “IDS/INFOTAINMENT” TAB.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-06-24 060000 ENGINE (PWS)

IF AN ENGINE ASSEMBLY IS REPLACED AFTER A CATASTROPHIC INTERNAL MECHANICAL FAILURE, CLEAN THE INTAKE MANIFOLD INTERNALLY BEFORE INSTALLING A REPLACEMENT ENGINE ASSEMBLY. IF THE INTAKE MANIFOLD IS NOT CLEANED PROPERLY, THE REPLACEMENT ENGINE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-06-22 220000 SEATS

AT PDI OR WHEN NEW VEHICLE IS DELIVERED, SOME CUSTOMERS MAY COMPLAIN ABOUT WRINKLES ON THE LEATHER SEAT CUSHION AND/OR SEAT BACK SURFACE.CUSTOMERS HAVING THIS CONCERN SHOULD HAVE THEIR VEHICLE REPAIRED BY A QUALIFIED UPHOLSTERY REPAIR SPECI

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-26 353000 EQUIPMENT:ELECTRICAL

Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-26 356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-06 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-06 110000 ELECTRICAL SYSTEM

Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-06 118000 ELECTRICAL SYSTEM:SOFTWARE

Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-21 353000 EQUIPMENT:ELECTRICAL

Some customers may complain about the “wrong” phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-21 118000 ELECTRICAL SYSTEM:SOFTWARE

Some customers may complain about the “wrong” phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-06 131000 VISIBILITY:WINDSHIELD

CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-06 121000 EXTERIOR LIGHTING:HEADLIGHTS

High Beam Control (HBC) system frequently asked questions (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-06 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-06 273000 LANE DEPARTURE: BLIND SPOT DETECTION

Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-06 270000 LANE DEPARTURE

Lane Departure Warning System (LDWS) frequently asked questions (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-06 030000 BRAKES (PWS)

Smart City Brake Support (SCBS) frequently asked questions (FAQ)

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-05 110000 ELECTRICAL SYSTEM

Some customers may complain that the tachometer is missing from the active driving display after one of the following occurs: Battery cable has been disconnected. ROOM 25A fuse has been removed. INTERIOR 10A fuse has been removed. Battery h

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-07-05 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some customers may complain that the tachometer is missing from the active driving display after one of the following occurs: Battery cable has been disconnected. ROOM 25A fuse has been removed. INTERIOR 10A fuse has been removed. Battery h

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-22 353000 EQUIPMENT:ELECTRICAL

A customer may report that the infotainment screen is black, blank or inoperative on a 2016 CX-9. This will usually be an intermittent concern.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-01 022000 SUSPENSION:REAR

Some vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise occurs while coming to a (slow speed) stop or when starting from a stop. The noise can also be duplicated by gently bouncing the right rear su

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-05 110000 ELECTRICAL SYSTEM

In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-05 118000 ELECTRICAL SYSTEM:SOFTWARE

In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-05 110000 ELECTRICAL SYSTEM

The CX-9 tachometer feature in the AD-Display with version 58 has been removed from all updates.When updating MAZDA CONNECT from version 58, make sure to turn it off on the AD-Display tab in Settings before performing the update. If not, th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-06-05 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

The CX-9 tachometer feature in the AD-Display with version 58 has been removed from all updates.When updating MAZDA CONNECT from version 58, make sure to turn it off on the AD-Display tab in Settings before performing the update. If not, th

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-17 162300 STRUCTURE:BODY:DOOR

Some customers may complain about a dent (A) in the rear door trim, which is visible when the sunshade (C) is closed. The dent is caused by the sunshade tab (B) when the sunshade is opened. The tab contacts the door trim and leaves a dent.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-09 121000 EXTERIOR LIGHTING:HEADLIGHTS

Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda’s New Vehicle Limit

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-07 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

Some customers may complain about a slight hesitation while accelerating from a stop. It most likely occurs when D or R range is selected right after engine start or during high rpm idling. This may be caused by an improper PCM control logi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-07 118000 ELECTRICAL SYSTEM:SOFTWARE

Some customers may complain about a slight hesitation while accelerating from a stop. It most likely occurs when D or R range is selected right after engine start or during high rpm idling. This may be caused by an improper PCM control logi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-07 060000 ENGINE (PWS)

Some customers may complain about a slight hesitation while accelerating from a stop. It most likely occurs when D or R range is selected right after engine start or during high rpm idling. This may be caused by an improper PCM control logi

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-02 020000 SUSPENSION

Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to: *upper front strut bearing (A) da

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-02 021300 SUSPENSION:FRONT:SHOCK ABSORBER

Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to: *upper front strut bearing (A) da

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-02 021530 SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to: *upper front strut bearing (A) da

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-04-28 110000 ELECTRICAL SYSTEM

WHEN REPROGRAMMING A CONTROL MODULE, ALWAYS USE THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE. IF NOT USED, THE CONTROL MODULE REPROGRAMMING MAY FAIL DUE TO A WEAK VEHICLE BATTERY.THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-04-28 120000 EXTERIOR LIGHTING

SOME CUSTOMERS MAY COMPLAIN ABOUT IMPROPER OPERATION OF THE AUTO-DIMMING MIRROR. THIS MAY BE CAUSED BY AN OBSTRUCTION OF THE FRONT AND/OR REAR LIGHT SENSOR(S) (E.G. HANGING A PARKING PERMIT FROM THE MIRROR). USE A SOFT CLOTH WITH MILD DETER

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-30 350000 EQUIPMENT

WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-30 138600 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE

THIS ARTICLE PROVIDES HVAC HEATER/DEFROSTER OPERATING TIPS USING MODE SELECTOR DIAL. THIS INCLUDES THE USE OF INTERMEDIATE POSITIONS.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-05-27 110000 ELECTRICAL SYSTEM

SOME CUSTOMERS MAY COMPLAIN ABOUT AN INOPERATIVE POWER LIFTGATE (PLG). DTC U3003:16 (POWER LIFTGATE (PLG) CONTROL MODULE POWER SUPPLY VOLTAGE LOW INPUT) IS STORED IN MEMORY. THIS MAY BE CAUSED BY LOW BATTERY VOLTAGE.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-05-27 162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

SOME CUSTOMERS MAY COMPLAIN ABOUT AN INOPERATIVE POWER LIFTGATE (PLG). DTC U3003:16 (POWER LIFTGATE (PLG) CONTROL MODULE POWER SUPPLY VOLTAGE LOW INPUT) IS STORED IN MEMORY. THIS MAY BE CAUSED BY LOW BATTERY VOLTAGE.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-05-27 060000 ENGINE (PWS)

WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING THE M-MDS HAS BEEN DISCONTINUED FOR SOME MODELS. INSTEAD, THE WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING EVAP LEAK TESTER WILL BE USED TO TROUBLESHOOT EVAP SYSTEM LEAKS.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-30 138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

THIS ARTICLE PROVIDES HVAC HEATER/DEFROSTER OPERATING TIPS USING MODE SELECTOR DIAL. THIS INCLUDES THE USE OF INTERMEDIATE POSITIONS.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-24 350000 EQUIPMENT

SOME CUSTOMERS MAY COMPLAIN ABOUT A RATTLE TYPE NOISE COMING FROM THE REAR OF THE VEHICLE WHEN DRIVING ON ROUGH ROADS. THIS MAY BE CAUSED BY A LOOSE SPARE TIRE JACK.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-06-28 070000 FUEL SYSTEM, GASOLINE

2016 CX-9 TECH TIPS: – MAINTENANCE MONITOR ENGINE OIL DATA RESET

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-06-28 110000 ELECTRICAL SYSTEM

2016 CX-9 TECH TIPS: – MAINTENANCE MONITOR ENGINE OIL DATA RESET

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-06-28 060000 ENGINE (PWS)

2016 CX-9 TECH TIPS: – MAINTENANCE MONITOR ENGINE OIL DATA RESET

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-06-21 060000 ENGINE (PWS)

ENGINE OIL CHANGE RESET PROCEDURE HAS CHANGED FOR THE 2016 CX-9. IT IS IMPORTANT TO USE THIS NEW PROCEDURE AT EVERY OIL CHANGE TO AVOID A UNNECESSARY CUSTOMER RETURN.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-06-06 220000 SEATS

IF YOU ENCOUNTER A 2016 CX-9 SIGNATURE TRIM LEVEL VEHICLE (WITH NAPPA LEATHER INTERIOR) WHERE THE FRONT SEAT TRIM IS LOOSE / POOR APPEARANCE, REFER TO THE ATTACHED REPAIR PROCEDURE TO FIX THE VEHICLE. THIS CONCERN MAY OCCUR ON EITHER THE DR

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-06-06 110000 ELECTRICAL SYSTEM

SOME VEHICLES MAY HAVE DTC C1001:92 STORED IN MEMORY. DTC C1001:92 SETS AS A PAST RECORD FOR LOW VISIBILITY OF THE FORWARD SENSING CAMERA (FSC). IT DOES NOT MEAN THERE IS AN ACTUAL FSC DEFECT. IN SOME CASES THE CUSTOMER MAY HAVE A CONCERN W

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-07-22 160000 STRUCTURE

WHEN REMOVING PARTS FROM A VEHICLE, TAKE CAUTION OF THIS SYMBOL “R”. FAILING TO REPLACE THE NON-REUSABLE PART MAY CAUSE A SYSTEM FAILURE.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-07-22 160000 STRUCTURE

WHEN REMOVING PARTS FROM A VEHICLE, TAKE CAUTION OF THIS SYMBOL “R”. FAILING TO REPLACE THE NON-REUSABLE PART MAY CAUSE A SYSTEM FAILURE.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-07-22 350000 EQUIPMENT

SOME CUSTOMERS MAY COMPLAIN ABOUT A DIM AD-DISP DURING THE DAY, WHILE AT NIGHT THE AD-DISP WORKS PROPERLY. USING THE DIMMER ADJUSTMENT DOES NOT RESOLVE THE CONCERN. THIS MAY BE CAUSED BY THE CUSTOMER USING POLARIZED SUN GLASSES DURING THE D

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-04-13 110000 ELECTRICAL SYSTEM

OVER THE PAST TWO WEEKS, AN INCREASING NUMBER OF IPHONE SE EARLY ADOPTERS HAVE REPORTED AUDIO ISSUES WITH BLUETOOTH PHONE CALLS WHEN THE SMARTPHONE IS PAIRED WITH A VEHICLE OR WIRELESS HEADSET. THE ISSUE EXTENDS TO GPS VOICE NAVIGATION FOR

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-08-16 350000 EQUIPMENT

BSM SYSTEM VEHICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEHICLES, VEHICLE DETECTION IS DIFFERENT. FOR DETAILED BSM SYSTEM INFORMATION, REFER TO SERVICE HIGHLIGHTS.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-08-10 350000 EQUIPMENT

WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-27 350000 EQUIPMENT

SOME VEHICLES EQUIPPED WITH MAZDA RADAR CRUISE CONTROL (MRCC) WILL NOT SET (THE SYSTEM STAYS ON STANDBY) IF THE DRIVER’S SEAT BELT IS NOT FASTENED. THIS IS A NORMAL CONDITION. DO NOT PERFORM ANY REPAIRS FOR THIS CONDITION.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-06 356000 EQUIPMENT ADAPTIVE/MOBILITY

WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-05-27 162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

THE POWER LIFTGATE (PLG) FULLY OPEN POSITION CAN BE ADJUSTED TO ACCOMMODATE A GARAGE WITH A LOW CEILING.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-26 030000 BRAKES (PWS)

SOME VEHICLES EXHIBIT BRAKE RELATED CONCERNS SUCH AS BRAKE NOISE, BRAKE JUDDER OR BRAKE DRAGGING. IF YOU ENCOUNTER A CUSTOMER COMPLAINT FOR ANY ONE OF THESE SYMPTOMS, REFER TO THE FOLLOWING INFORMATION TO UNDERSTAND WHY SYMPTOMS MAY OCCUR,

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-17 160000 STRUCTURE

STAINS FOUND ON PAINT DURING PDI SOME VEHICLES MAY EXPERIENCE STAINS APPEARING ON THE HOOD, ROOF AND/OR TRUNK OF VEHICLE. THIS CONCERN IS MOST LIKELY TO BE FOUND IN COLD WEATHER AREAS JUST AFTER THE RAPGARD IS REMOVED AT PDI. THIS MAY

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-02-17 353000 EQUIPMENT:ELECTRICAL

HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING TROUBLESHOOTING PROCEDURE. SOME VEHICLES MAY EXHIBIT BLUETOOTH HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THEHANDLING OF BLUETOOTH HANDS-FREE AND/OR TEXT MESSAGING CU

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-07-08 220000 SEATS

SOME VEHICLES MAY EXHIBIT THE DRIVER AND/OR PASSENGER SIDE SEAT CUSHION TRIM COMING OUT OF THE SIDE COVER, CAUSING A POOR APPEARANCE CONCERN. THIS IS DUE TO THE SEAT TRIM EDGE BEING CUT TOO SHORT. TO ELIMINATE THIS CONCERN, THE CONFIGURATIO

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-07-22 170000 LATCHES/LOCKS/LINKAGES

SOME CUSTOMERS MAY COMPLAIN ABOUT A REAR SUN SHADE THAT DOES NOT RETRACT. THIS MAY BE CAUSED BY A SUN SHADE THAT IS IN THE LOCK POSITION (LOCK PIN IS PUSHED IN).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-06-24 060000 ENGINE (PWS)

IF AN ENGINE ASSEMBLY IS REPLACED AFTER A CATASTROPHIC INTERNAL MECHANICAL FAILURE, CLEAN THE INTAKE MANIFOLD INTERNALLY BEFORE INSTALLING A REPLACEMENT ENGINE ASSEMBLY. IF THE INTAKE MANIFOLD IS NOT CLEANED PROPERLY, THE REPLACEMENT ENGINE

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-07-22 170000 LATCHES/LOCKS/LINKAGES

SOME CUSTOMERS MAY COMPLAIN ABOUT A REAR SUN SHADE THAT DOES NOT RETRACT. THIS MAY BE CAUSED BY A SUN SHADE THAT IS IN THE LOCK POSITION (LOCK PIN IS PUSHED IN).

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-21 020000 SUSPENSION

BEGINNING WITH THE CX-5 AND MAZDA6 MODELS, GRIP TYPE FRONT AND REAR STABILIZER BUSHINGS HAVE BEEN INCORPO-RATED FOR NOISE PREVENTION PURPOSES. IF ANY TYPE OF GREASE OR LUBRICATION IS APPLIED TO THE BUSHINGS, IT MAY CREATE NOISE DUE TO BUSHI

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-16 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

PERMANENT DTCS ARE NOW DISPLAYED WITH THE IDS 104 UPDATE. THE PURPOSE OF A PERMANENT DTC IS TO PREVENT CUSTOMERS FROM CLEARING THEM BY DISCONNECTING THE BATTERY CABLE IN ORDER TO PASS A SMOG CHECK. ALL PCM AND TCM DTCS THAT TURN ON THE CHEC

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2017-03-10 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTIONS: (1) KEY FOB AND/OR DOOR REQUEST SWITCH DOES NOT OPERATE. (2) DOOR LOCKS REPEATEDLY LOCK AND UNLOCK WHEN APPROACHING THE VEHICLE WITH THE ADVANCED

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016-03-24 350000 EQUIPMENT

SOME CUSTOMERS MAY COMPLAIN ABOUT A BLURRY REAR VIEW MONITOR DISPLAY. THIS MAY BE CAUSED BY AN AFTERMARKET ACCESSORY DEVICE.

Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2016 MAZDA CX-9

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