2015 FORD C-Max Hybrid

Power steering assist warning light comes on, warning to get off the road and take to a dealer. each time i have been driving when the light came on. could not drive it had to have the car towed to my mechanic. two weeks later the power assist light has come on. not safe to drive will have it towed to a ford dealership. is is very hard to turn and the (epas) electronic power assist steering needs to be replaced or fix the whole system.

The contact owns a 2015 ford c-max hybrid. the contact stated that while driving at an undisclosed speed, he heard a loud screeching noise under the hood of the vehicle while shifting gears. no warning lights were illuminated. the contact then received notification of nhtsa campaign number: 22v413000 (power train) however, the vehicle was taken to the dealer for the recall repair and the vehicle was diagnosed that the transmission needed to be replaced. the contact stated that the shifter cable bushing was replaced; however, the transmission needed to be replaced. the manufacturer was not notified of the failure. the failure mileage was approximately 100,000.

The contact owns a 2015 ford c-max hybrid. the contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. the dealer was made aware of the issue and informed him that parts were not yet available. the manufacturer was made aware of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2015 ford c-max hybrid. the contact stated that while reversing, the rearview camera failed to activate as needed. additionally, the contact stated while reversing on other occasions, the rearview camera image was black. a message advising that the rearview camera had failed and to contact the dealer was displayed. the vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and a case was opened. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 55,000.

The contact owns a 2015 ford c-max hybrid. the contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. the contact stated that the more the accelerator pedal was depressed, the louder the sound became. the vehicle was taken to the dealer where it was diagnosed with wheel bearings failure. the vehicle was not repaired. the contact stated that the wheel bearing repair was performed by an independent mechanic. the failure reoccurred. the vehicle was taken back to the dealer where it was diagnosed with transmission failure. the contact was informed that the transmission needed to be replaced. the vehicle was not repaired. the contact stated that the transmission had previously been replaced by the dealer two years prior to the failure. the manufacturer was made aware of the failure and the contact was advised to report the failure to the nhtsa hotline. the failure mileage was approximately 75,900.

The contact owns a 2015 ford c-max hybrid. the contact stated while the vehicle was parked, the rearview camera screen intermittently be darkened and was inoperable. no warning light was illuminated. the vehicle was taken back to the residence. the dealer was contacted; however, the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 90,000.

The contact owns a 2015 ford c-max hybrid. the contact stated that on several occasions while in reverse, the rear-view camera failed to activate as needed, with the message to “contact the dealer” displayed. the vehicle was restarted, and the screen reappeared, but the failure reoccurred intermittently. the vehicle was taken to a dealer were it was diagnosed and determined that the rear-view camera needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 50,000.

While driving, got message indicating a steering issue. tried restarting the car and there was no power steering. had to have the vehicle towed to a dealership. was told it is a steering gear that failed and that the whole component of which the steering gear is a part of needs to be replaced.

After starting the car with the keyless ignition the brakes remain locked. restarts may release the brakes. stomping on the brake may release the brakes. it's intermittent. sometimes it occurs when driving eg. stopping for a red light and then finding the brakes gripping. sometimes you can drive but there appears to be a slight drag, other times its locked and the car jerks/shudders if you try to drive. the red brake light goes on on the dashboard and if you drive the warning notice may appear. today our local ford dealer said it needs a new brake vacuum at a cost of $900. they indicated they have seen this before and we should not drive the car. this car is 3 years old with 27,000 miles. this clearly is a dangerous defect. ford knows this is a problem and should be responsible for its repair.

Power steering assist warning light comes on, warning to get off the road and take to a dealer. each time i have been driving when the light came on. could not drive it had to have the car towed to my mechanic. two weeks later the power assist light has come on. not safe to drive will have it towed to a ford dealership. is is very hard to turn and the (epas) electronic power assist steering needs to be replaced or fix the whole system.

I was driving home from work, doing about 35 mph in stop and go traffic, when i heard a loud almost metallic "pop" from the exterior rear. i was less than a half mile from home, and the back window, although still in its frame,was completely crackled/shattered. no sign of impact from anything having hit it, it was actually bowing out.

These issues were all found upon purchase with 3 miles on odometer without any disclosed history of damage. 1. dripping/trickling sound coming from front of car at 45+ mph with active precipitation. source unknown, location unknown. https://drive.google.com/open?id=0bw4qlyftlmbgwvi2ohhasf9pyle 2. loud road/wind noise, especially on drivers side at 45+ mph 3. inconsistent alignment gaps between hatch and body sides ( the hatch had previously been significantly out of alignment and cockeyed. inconsistent gaps still remain after repairs. 4. ** noticeable body flex resulting in altered panel gaps. **body panel gaps are altered depending on the ground the car is parked on. minor changes in terrain cause doors to close more difficultly and hatch gaps to shift. 5. rear passenger side door is not flush with body panel https://drive.google.com/open?id=0bw4qlyftlmbgbdhfqujlr05aqlu 6. hood out of alignment, pointed out to us by the collision center. one side was resting flush on the headlight. we adjusted the hood bumpers but still cannot align it evenly. 7. front and rear drivers-side doors are misaligned 8. weather stripping dislodged and protruding from door seam 9. patches of missing paint covered in clear coat on the inside of the hatch

Ford c-max hybrid 2015 12v battery keeps going dead. has happened 6 times in one year. ford dealership has checked vehicle and found no issues. when battery goes dead, the car can not be started and has to be either towed or jump started. the issue has been happening when the car is just used for local travel less than 3 miles. after about a week of that type of driving the battery can not recover and depletes. this has been an ongoing issue with the c-max hybrid model of all years. the battery in the car is not large enough (capacity) to recover on repeated short trips. the car gives no indication when the 12v battery is low and may fail.

In december 2019, the office of defects investigation (odi) opened this investigation based on 235 vehicle owner questionnaires (voqs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (my) 2012-2014 ford fiesta, and 2013-2014 fusion and lincoln mkz. some voqs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. other voqs alleged a similar failure in vehicles not previously recalled. a latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. in response to odi?s investigation, ford has announced three field actions, as discussed below.on march 23, 2020, ford submitted safety recall 20v-177 (ford 20s15), a regional recall campaign to address door latch failures in vehicles not previously recalled under safety recalls 15v-246, 16v-643 and 17v-210. the recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20v-177 for affected states). as a remedy, ford will replace all four door latches free of charge.on august 24, 2020, ford issued a non-safety regional field action (ford 20r01) to address door latch failures on the same model/my vehicles not covered under 20v-177 (i.e., not currently/ever registered in affected states). according to ford, spring tab failure rates for vehicles covered by this action are about half that of the 20v-177 vehicles. under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. details can be found under nhtsa tsb no. 10190990, a copy of which is available in this investigative file available at nhtsa.gov.on june 8, 2020, ford submitted safety recall 20v-331 (ford 20s30) addressing vehicles previously remedied under nhtsa recalls 15v-246, 16v-643 and 17v-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. this recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to ford?s mobile app or website. a dealership inspection option was also available. any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by ford.regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note odi was unable to verify the allegations of door opening). the three odi injuries were all relatively minor. ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.the recalled vehicles include my 2011-2015 ford fiesta, 2013-2016 ford fusion and lincoln mkz, 2015 ford mustang and lincoln mkc, 2013-2015 ford escape and ford c-max, 2012-2015 ford focus and 2014-2016 ford transit connect.ford's actions address odi's concerns at this time. odi will take further action if warranted by new information. the reference (od

In december 2019, the office of defects investigation (odi) opened this investigation based on 235 vehicle owner questionnaires (voqs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (my) 2012-2014 ford fiesta, and 2013-2014 fusion and lincoln mkz. some voqs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. other voqs alleged a similar failure in vehicles not previously recalled. a latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. in response to odi?s investigation, ford has announced three field actions, as discussed below.on march 23, 2020, ford submitted safety recall 20v-177 (ford 20s15), a regional recall campaign to address door latch failures in vehicles not previously recalled under safety recalls 15v-246, 16v-643 and 17v-210. the recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20v-177 for affected states). as a remedy, ford will replace all four door latches free of charge.on august 24, 2020, ford issued a non-safety regional field action (ford 20r01) to address door latch failures on the same model/my vehicles not covered under 20v-177 (i.e., not currently/ever registered in affected states). according to ford, spring tab failure rates for vehicles covered by this action are about half that of the 20v-177 vehicles. under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. details can be found under nhtsa tsb no. 10190990, a copy of which is available in this investigative file available at nhtsa.gov.on june 8, 2020, ford submitted safety recall 20v-331 (ford 20s30) addressing vehicles previously remedied under nhtsa recalls 15v-246, 16v-643 and 17v-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. this recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to ford?s mobile app or website. a dealership inspection option was also available. any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by ford.regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note odi was unable to verify the allegations of door opening). the three odi injuries were all relatively minor. ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.the recalled vehicles include my 2011-2015 ford fiesta, 2013-2016 ford fusion and lincoln mkz, 2015 ford mustang and lincoln mkc, 2013-2015 ford escape and ford c-max, 2012-2015 ford focus and 2014-2016 ford transit connect.ford's actions address odi's concerns at this time. odi will take further action if warranted by new information. the reference (od

In december 2019, the office of defects investigation (odi) opened this investigation based on 235 vehicle owner questionnaires (voqs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (my) 2012-2014 ford fiesta, and 2013-2014 fusion and lincoln mkz. some voqs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. other voqs alleged a similar failure in vehicles not previously recalled. a latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. in response to odi?s investigation, ford has announced three field actions, as discussed below.on march 23, 2020, ford submitted safety recall 20v-177 (ford 20s15), a regional recall campaign to address door latch failures in vehicles not previously recalled under safety recalls 15v-246, 16v-643 and 17v-210. the recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20v-177 for affected states). as a remedy, ford will replace all four door latches free of charge.on august 24, 2020, ford issued a non-safety regional field action (ford 20r01) to address door latch failures on the same model/my vehicles not covered under 20v-177 (i.e., not currently/ever registered in affected states). according to ford, spring tab failure rates for vehicles covered by this action are about half that of the 20v-177 vehicles. under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. details can be found under nhtsa tsb no. 10190990, a copy of which is available in this investigative file available at nhtsa.gov.on june 8, 2020, ford submitted safety recall 20v-331 (ford 20s30) addressing vehicles previously remedied under nhtsa recalls 15v-246, 16v-643 and 17v-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. this recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to ford?s mobile app or website. a dealership inspection option was also available. any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by ford.regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note odi was unable to verify the allegations of door opening). the three odi injuries were all relatively minor. ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.the recalled vehicles include my 2011-2015 ford fiesta, 2013-2016 ford fusion and lincoln mkz, 2015 ford mustang and lincoln mkc, 2013-2015 ford escape and ford c-max, 2012-2015 ford focus and 2014-2016 ford transit connect.ford's actions address odi's concerns at this time. odi will take further action if warranted by new information. the reference (od

In december 2019, the office of defects investigation (odi) opened this investigation based on 235 vehicle owner questionnaires (voqs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (my) 2012-2014 ford fiesta, and 2013-2014 fusion and lincoln mkz. some voqs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. other voqs alleged a similar failure in vehicles not previously recalled. a latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. in response to odi?s investigation, ford has announced three field actions, as discussed below.on march 23, 2020, ford submitted safety recall 20v-177 (ford 20s15), a regional recall campaign to address door latch failures in vehicles not previously recalled under safety recalls 15v-246, 16v-643 and 17v-210. the recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20v-177 for affected states). as a remedy, ford will replace all four door latches free of charge.on august 24, 2020, ford issued a non-safety regional field action (ford 20r01) to address door latch failures on the same model/my vehicles not covered under 20v-177 (i.e., not currently/ever registered in affected states). according to ford, spring tab failure rates for vehicles covered by this action are about half that of the 20v-177 vehicles. under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. details can be found under nhtsa tsb no. 10190990, a copy of which is available in this investigative file available at nhtsa.gov.on june 8, 2020, ford submitted safety recall 20v-331 (ford 20s30) addressing vehicles previously remedied under nhtsa recalls 15v-246, 16v-643 and 17v-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. this recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to ford?s mobile app or website. a dealership inspection option was also available. any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by ford.regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note odi was unable to verify the allegations of door opening). the three odi injuries were all relatively minor. ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.the recalled vehicles include my 2011-2015 ford fiesta, 2013-2016 ford fusion and lincoln mkz, 2015 ford mustang and lincoln mkc, 2013-2015 ford escape and ford c-max, 2012-2015 ford focus and 2014-2016 ford transit connect.ford's actions address odi's concerns at this time. odi will take further action if warranted by new information. the reference (od

Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. the petition can be reviewed at nhtsa.gov under odi number 11486072. fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. the standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. the standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.on january 27, 2023, nhtsa opened defect petition (dp) 22-005 to evaluate the subject matter described in the petition. on june 24, 2023 and as supplemented on june 25, 2023, the petitioner notified nhtsa he was withdrawing his petition. the petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. based on the petitioner's withdrawal, dp22-005 is closed. closure of this dp does not represent a determination by nhtsa regarding the subject matter of the petition.

In january, the office of defects investigation (odi) opened this preliminary evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (my) 2012-2013 ford focus vehicles (subject vehicles).odi has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.one consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.another alleged that a door that inadvertently opened struck a parked vehicle.in response to odi's information request, ford motor company (ford) provided 500 unique reports related to the alleged problem on the subject vehicles.ford reported no injury or accident claims.ford also submitted 1,513 warranty claims related to door latch failures.many customers indicated that the affected door could not be latched at all and some of them decided to restrain the door by other means in order to operate the vehicle.some customers also reported door latch failures occurring on multiple doors and at different times.additionally, ford stated that my 2014-2015 ford focus, 2013-2015 ford escape, 2013-2015 ford c-max, 2014-2016 ford transit connect, 2015 ford mustang, and 2015 lincoln mkc, all use the same door latch as the 2012-2013 ford focus.on september 6, 2016, ford notified odi that it would conduct a safety recall (16v-643) to remedy the door latches in the my 2012-2015 ford focus and other ford models mentioned above (total of approximately 2 million vehicles).according to ford, a component within the door latch may break preventing the door from latching.ford dealers will replace all four door latches in the recalled vehicles with a new more robust latch design that is currently in production.the recall action initiated by the manufacturer appears to address the safety risks.accordingly, this investigation is closed.the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/searchnhtsaid under the identification (odi) numbers found in the attached list.

In january, the office of defects investigation (odi) opened this preliminary evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (my) 2012-2013 ford focus vehicles (subject vehicles).odi has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.one consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.another alleged that a door that inadvertently opened struck a parked vehicle.in response to odi's information request, ford motor company (ford) provided 500 unique reports related to the alleged problem on the subject vehicles.ford reported no injury or accident claims.ford also submitted 1,513 warranty claims related to door latch failures.many customers indicated that the affected door could not be latched at all and some of them decided to restrain the door by other means in order to operate the vehicle.some customers also reported door latch failures occurring on multiple doors and at different times.additionally, ford stated that my 2014-2015 ford focus, 2013-2015 ford escape, 2013-2015 ford c-max, 2014-2016 ford transit connect, 2015 ford mustang, and 2015 lincoln mkc, all use the same door latch as the 2012-2013 ford focus.on september 6, 2016, ford notified odi that it would conduct a safety recall (16v-643) to remedy the door latches in the my 2012-2015 ford focus and other ford models mentioned above (total of approximately 2 million vehicles).according to ford, a component within the door latch may break preventing the door from latching.ford dealers will replace all four door latches in the recalled vehicles with a new more robust latch design that is currently in production.the recall action initiated by the manufacturer appears to address the safety risks.accordingly, this investigation is closed.the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/searchnhtsaid under the identification (odi) numbers found in the attached list.