2012 FORD Explorer

Power steering was shutting off at start-up. Dealership replaced steering gear due to recall. Power steering was shutting off again in June 2018, dealership and Ford states it is no longer under warranty although it was replaced due to recall and do not want to repair for free.

Rotten egg/sulfur smell entering cabin of vehicle when engine is labored as a result of going up a hill or entering from a on ramp and the RPM\'s increase. Notice more when AC unit is on in summer months.

Ever since i purchased my car in August 2015 I have smelled fumes entering my car when i accelerate quickly to go up hill or pass someone. I have two young daughters under 2 years old that can\'t tell me if they feel funny from this smell. Purge valve sensor replaced due to engine light repeatedly coming on. No repairs on the fumes.

Strong odor in cabin. Making occupants ill.

Fumes in Passenger compartment

The odor is nausesting. I travel extensively and the fact I can\'t use my AC with my windows closed is infuriating.
The battery operated CO detector I put in the truck sounds at least once per trip if I forget to open the windows while running the AC.

I am experiencing strong exhaust fumes in the cabin of my vehicle when the vehicle is Exceller rated or pills or when merging into traffic. My family and myself have both experienced headaches and lightheadedness when smelling the fumes.

My 2012 Ford Explorer 4×4 Limited displayed the message \"Power Steering Assist Fault\" and steering became extremely heavy. This message has appeared several times with the heavy steering in the past few weeks but will resolve after a restart. But on 04/21/17 this same message appeared and would not fix with the restart. The Ex was towed to Serramonte Ford service center in Colma, CA. After several days of diagnostics by the mechanic, still no clue as how to resolve the issue.

Rust Bubbles on hood. Ford will not do anything

Paint on edge of hood is bubbling from a well known defect in Ford painting of aluminum parts. This is a very old problem with Ford paint systems that they are aware of and are not notifying customers about. How has a class action suit out been ruled on yet in this case?? I am just in the process of opening a case with Ford. They had better do the right thing!

Paint on hood is blistering and bubbling – this issue is known to Ford – who issued a TSB back in 2004 (Reference Numbers 04-25-1 Aluminium Corrosion) for older models of Ford 2000 – 2004 – this issue is known to Ford the hood is manufactured from Aluminium and the paint blistering is caused by galvanic corrosion and contamination. Why is this still happening on later models – I do not expect a 3 year old vehicle to rust or bubble the paint.

Paint bubbling on hood caused by aluminum hood oxidizing. Was told by Ford auto shop known problem with explorers and a couple other Ford models.

Ford recently declined to repair the bubbling paint on the hood of my 2012 Ford Explorer on the basis it is out-of-warranty due to mileage. Based on my research, Ford has had corrosion issues for some time but has failed to correct the issue.

Air condition: When sitting for several hours in the sun and the recycled air is left on, upon starting the car a mildew smell is emitted for the first 15 seconds. Exhaust (this is a brief statement of the past two months): when under hard acceleration, getting onto the interstate, or going from 20mph to 60mph — approximately 20 seconds after you let off the gas a burning smell fills the cabin. This smell is worse when the rear air and recycled are on. I have found out through Ford that there are “gills” located in the rear bumper to help displace air when the doors are closed. These gills are not spring loaded (they just lie there) and under hard acceleration (or when the SUV is under stress — ie, pulling a heavy load or climbing a mountain) the gills lift and emit/suck exhaust fumes into the car. A Ford Service Specialist has worked on the car four times and I have been told they could not duplicate the smell but when I drive it and when I drove other 2012 and 2011 explorers there is the same smell. After driving with me, the Ford specialist admitted there is a problem, but there is no fix and no one would guarantee me the SUV was safe. I personally took the car to my local HazMat fire station and within a 2-4 block radius (we made a circle) the carbon monoxide monitor went from 0 to 10ppm (11ppm is when the alarms go off). Ford then took the SUV to their fire station and brought in their own equipment and found that the emission was 6.6ppm. At this time I started Lemon Law paperwork, but Ford is offering to buy the car back. At this level of carbon monoxide, people driving the car for long distances could fall asleep and wreck, newly pregnant mom’s could have birth defects, or worse could happen due to extended exposure to carbon monoxide. I am getting out, but not without a fight. There are others who need help, this SUV is dangerous and could progressively get worse. It is worth someone looking into this. I am told that there is no fix and that there is no answer on the horizon. I have worked with many people to make this work in my favor, but not everyone can do this on their own! Please feel free to call me or let me know if you have any questions.
Thanks for your time
Roxene Riles

[email protected]

While at work my rear lift gate window exploded. At first site I thought it was vandalism but nothing (car chargers/CD’s/ road side kit etc) was taken. After further investigating, things just didn’t add up nor were consistent with the site of my destructed rear window and uplifting of the panel underneath the shattered glass (which was mostly on the ground as opposed to being inside my vehicle.)

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the passenger's side a-pillar trim detached. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 130,000. vin tool confirms parts not available.

I just bought this vehicle in the last 2 months. while my husband and i were driving down the road with our 2 daughters the power steering stopped working and the light came on for it ..... we noticed there was a recall ford says they serviced it in 2014 for the recall and won't again.... we're lucky we didn't get in an accident

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, the contact noticed that the passenger's side windshield exterior a-pillar trim had detached. the vehicle was taken to an unknown dealer, where it was diagnosed with the passenger's side windshield exterior a-pillar trim adhesive failure. the vehicle was not repaired. after investigating the failure, the contact became aware that the vin was included in nhtsa campaign number: 24v031000 (structure), which the contact related to the failure; however, the part to do the recall repair was not yet available. the manufacturer was not notified of the failure. the failure mileage was unknown.

The contact owns a 2012 ford explorer. the contact received notifications of nhtsa campaign numbers: 19v435000 (suspension) and 24v031000 (structure); however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact stated while driving 45 mph, there was a loud sound of air coming from the windshield. there were no warning lights illuminated. the vehicle was not taken to a dealer or an independent mechanic to be diagnosed. the vehicle was not repaired. the dealer informed the contact that parts were not yet available. the manufacturer was not made aware of the failure. the failure mileage was approximately 156,000. vin tool confirms parts not available for nhtsa campaign number: 24v031000 (structure). parts distribution disconnect for nhtsa campaign number: 19v435000 (suspension).

The contact owns a 2012 ford explorer. the contact stated that after driving the vehicle and arriving at the destination, the contact noticed that the front driver's side windshield exterior a-pillar trim had separated from the vehicle. the contact later received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted and sent a mobile technician to the residence for the vehicle inspection. the technician noticed that the front passenger's side windshield exterior a-pillar trim was detaching and removed the trim to prevent a safety hazard. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 100,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. the contact stated that several unknown warning lights were illuminated. the contact stated the failure had occurred while out of state on a family trip. the vehicle was taken to the dealer where it was diagnosed with an electric power steering gear failure. the contact was informed that the electric power steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure but provided no assistance. the contact was informed about a recall; however, the contact was informed that the recall campaign was closed. the failure mileage was approximately 124,742.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the passenger’s side and driver’s side a-pillar trims were loose. the manufacturer was not made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was initially made aware of the issue and confirmed that parts were not yet available. the contact also stated that a mechanic from the dealer went to the contact's workplace and inspected the vehicle. the mechanic determined that the trim clips needed to be replaced; however, parts were on backorder. the contact stated that the passenger’s side a-pillar trim clip had blown off while driving at highway speeds. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was approximately 207,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the vehicle was taken to the dealer. the dealer confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that while driving approximately 45 mph, the driver’s side a-pillar trim detached. the contact was unable to retrieve the a-pillar trim due to oncoming traffic. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 230,000. vin tool confirms parts not available.

2/17/21 my airbag light came on... but when i looked for a recall or what to do it says i don't have a recall....

Persistent exhaust odor in vehicle upon start up . when the vehicle cranks up and with a/c on there is a strong exhaust odor , it isn't as noticeable at highway speeds but still there . this issue started a couple weeks ago and hasn't went away

Just purchased this car, decided to look up any recalls and found 1 pertaining to the toe links. looking throughly at the vehicle there are a lot of major defects. this is going to be a daily driver for my daughter and i and i truly don't feel safe as i'm reading all the reviews and recalls. the only thing i can mention at this moment about this car would be the back washer fluid leaks into the cabin, the hood of the car does not shut correctly-handle for this area is loose. the state of this car is unknown.

Vehicle feels like loses control, briefly and warning lights coming on. had noticed intermittent, but was heading back from vacation and warning lights stayed on. drove cautiously back on back roads, avoiding highway and took to local ford dealership and it was determined that the past steering recall repair has failed (15n01). the fix is warranteed so they ordered parts needed to fix problem. unfortunately the vehicle has been out of use due to serious safety concern as advised by dealership as well as ford, but part has no eta on when available. i have been without a vehicle for over a month. dealership was aware i reached out to ford and also contacted representative at ford i had contacted. claim was filed, but to this day we still have no eta on the fix and i am without use of this vehicle and they won't do anything in the interim to rectify the concern. i have a claim with ford with a yeniss frias case no. cas-31788394-f9k2y9  - 1-866-631-3788 extension #:79,088 and myself and kyle at kimber creek ford 1-218-818-4419 have reached out and we have no answers and i have no driveable vehicle and no info on when if ever i will. this is beyond poor customer service on ford's behalf to rectify a dangerous problem and to tell a customer sorry we don't know when and the customer has nothing safe to drive in the interim and they won't help with that either, is very poor and may cause others if in similar situation to just take the risk and drive the defective vehicle as people need their transportation and to offer no timeline. i was told when asked about loaner or rental by ford, i didn't qualify as i didn't have a warranty, despite the recall fix being warranteed. they told me basically sorry, these are unusual times so doing their best. but yet as i noted, i get unusual times, but then maybe some things like helping someone have a safe vehicle to use in the interim should be reconsidered. the consumer stated there is no communication with ford and an inability to drive the vehicle due to the defect.

When filling up the fuel starts dripping in the bottom behind the rear wheel even though the tanks is not full yet.

Abs trac light came on while driving car was taken to the dealership twice to fix the problem but ford wasn't able to find the problem. i know there is a problem with the ford focus abs module due to recalls and i think on the ford explore but ford isn't saying anything about this problem with the abs module.

Ford sync screen goes black and stays black. you cannot control rear air such as heat and or a/c. with this in mind and someone having small children that ride in the back and live in an area that sees 90 to 104 degree temperature well i am sure you can guess how hot the car is inside for them. i have been told by dealerships this is a common problem with this year of ford so why is their not a recall for this yet as children and pets are suffering and risking heat stroke due to this issue.

My steering when driving at low speeds is really tight as if my power steering is not working. there is no warning for it and it does not happen non stop it will go away but when it does happen it's random and that can cause a lot of issues if i'm during a sharp corner. i have 2 kids i transport and working 5 days a week to meet clients. this is my only vehicle and have nothing else i can drive.

During the pandemic i have been mandated to drive everyday to work almost everyday to keep the community safe as i am a nurse. i received two recall letters over this time. i did not have an opportunity to take the car the the garage as some were closed and or short staffed unable to see my car anytime soon. the other day as i was driving to work the power steering light came on the dash and suddenly the power steering locked up almost causing a serious collision. with all of my strength i was unable to move the steering wheel to stay on the road. the explorer was towed to ford. i was told that i am 4,255 miles over the recall requirements and i must pay thousands of dollars to fix this. there are no exceptions for the few miles that i am over. when filing a complaint with ford about this situation, i was told that the recall for power steering was already done on this vehicle before me owning it. ( the ford dealership was unaware of this) there is no warranty on the recall replacement? this is a very dangerous situation that obviously keeps happening in fords. this is not fair that this is not covered. i complained previously about the steering issues i had at the time when it rains and the way the car handled, along with a few other complaints. i was told if the car did not show power steering issues, so they could not fix something they did not see having issues. at that time the gear shifter was replaced. i was not a fan of the service i received at ford because i thought they were ignoring many of my issues. i don't know if i would be without a car right now if ford would of handled this differently.

Power steering gear failure while driving. light appeared as failure occurred. suv became barely steerable while driving through a vehicle dense inner city residential block. i have excellent upper body strength but i was barely able to maneuver the vehicle to an open area to suspend operation and park to call for aaa to come tow it to mechanic. if my wife and children were driving or in this vehicle at the time of power steering gear failure i am afraid that she most likely not be able to have achieved the safe result i was able to. vehicle was towed to sentry ford, they were able to diagnose the issue. it was a failed power steering gear, which is a recall(ford recall #15n01). they contacted ford recall center and were informed that it was out of the coverage range by 804 miles. 804! and ford would not honor repair. i attempted to contact ford directly to work with them to resolve this serious safety issue, they said “this recall repair is no longer supported”,i asked to speak with their recall department and they informed me “that team is no longer active, there was a class action lawsuit brought up regarding this recall and now was being handled by a different department”, that she would transfer me to the class action section to handle this recall. when she transferred me she inadvertently disconnected call, i called back and spoke with another representative, explained my previous call, conversation, and direction which the previous representative provided. this second agent stated “no such department exists, you are over the mileage for the recall repair, we will not be covering it”. i asked to speak with a supervisor, was told none available and one would return my call within 24-48 hours. waited for the rest of evening and into next day, “supervisor” called while i was driving and call sent to voicemail. supervisor stated on voicemail that “recall past coverage period” “won’t support” supervisor did not leave a number to speak directly with her

The rear view camera shows the image as a mirror image. in example, items that are actually on the right side appear to be on the left side when viewing the camera. in addition, the camera often times just goes black and shows no image while in use.

Purchased my ford from duval ford jax fl. heard a grinding noise. probably brakes. but cannot remove tires to check brake pads. swollen lug nuts. nothing will fit the nuts to remove the tire.

2012 ford explorer. consumer writes in regards to a recurring steering issue. the consumer stated while backing out of a garage the steering reverted to manual and a steering assist warning light illuminated. the steering assist has locked and warning message was displayed for the power steering. the vehicle was reprogrammed, but the failure persisted. the manufacturer had been notified.

I was driving with my child in the car when u hear a loud noise. after that i heard grinding. so when i got home we put the car on jack stands. there seemed to be no problems. the next day i took the car to a shop and was called to come back down. the mechanic showed us that the transfer case blew a part and cracked the transmission. not one warning lights or service engine light came on. had the drive shaft fell out as a result it could have killed me and my child.

The car unexpectedly loses power while driving on the highway causing several near crashed having to move to the brake down lane .the wrench symbol shows up on dash and the car is trying to stall at idle. i have to shut it off and restart to drive it. check engine light does not go on. car has 96k miles .it has happened 4x's in the last month. my research says its the throttle body. i am trying to bring it to ford to confirm.

The contact owns a 2012 ford explorer. the contact stated while the vehicle pulling into a parking spot and adjusting the wheels on the vehicle the contact heard a loud grinding scraping noise while turning the steering wheel in either direction. the contact took the vehicle to an independent mechanic to be diagnosed. the contact was informed that the steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 130,000.

On 10/4/21 while driving my 2012 ford explorer down interstate 95 approximately 70 mph and my steering wheel seized up. i lost all steering control and my steering wheel would not even turn. a red warning appeared that said "service power steering now". my car veered into the other lane of oncoming traffic due to my inability to steer. we somehow avoided oncoming vehicles and made it to the side of the road. my personal and trusted mechanic informed us there is an open recall for the issue. i called my local ford dealership who confirmed there was an open recall. i took my explorer to the dealership but they are refusing to service it stating that the code is no longer being thrown and the car is driving fine. they stated unless the car is showing problems while in the shop they are not required to repair anything under the recall. the problem is this is the first and only time in the 4 years i have owned this car that is has happened and that one time nearly killed us.

I have had 3 upper rear lateral links snap off. 2 on the rear driver side and 1 on the rear passenger side. i am researching recalls. and there is a recall on some explorer models for the rear toe links. sounds like the same thing that keeps happening to my vehicle. i am scared to drive it now. they literally just snap and the back tire starts steering however it wants.

Water coolant leaking out, engine over heating. having to constantly add coolant and limiting driving of the vehicle.

Back up camera reversing rear images which is very dangerous. also the camera often times just doesn't work at all.

As we were driving the car with the children, 4,6 and 13 the car suddenly became unable to steer as we were driving down a busy shopping mall area. the steering wheel became locked and heavy. it turns out that the steering assist motor is known to fail on these vehicles and ford only covers them up to 150,000 miles, and my specific vehicle has 154,000 miles. this should be a recall.

The contact owns a 2012 ford explorer. the contact stated while driving 10 mph, the service power steering warning message was illuminated, and the vehicle became difficult to steer. the vehicle was taken to the dealer on three separate occasions for failure. the first time the vehicle was taken to the dealer, it was diagnosed that the rack and pinion were faulty. the dealer replaced the rack and pinion; however, the failure recurred. the vehicle was taken back a second time to the dealer, and the dealer cleaned the power steering connector. the failure recurred a third time. the vehicle was taken back a third time to the dealer. the vehicle was not repaired and remained at the dealer. the manufacturer was not made aware of the failure. the contact related the failure to nhtsa campaign number: 14e001000 (steering) however, the vin was not included in the recall. the failure mileage was approximately 173,000.

While driving 2 hours from home, service power steering light came on, steering became impossible to turn by myself. my friend and i turned steering wheel together to get vehicle off main road. we walked to the closest auto parts store to buy power steering fluid assuming there must be a leak. instructed that it was electrical and needed to be repaired by mechanic. closest ford dealer was 40 minutes away and was very honest that if i had vehicle towed to them that my car would not be looked at for close to 2 weeks. got car to local dealership and was told that it would be $2,000 to repair. no recalls or problems were mentioned to me by dealership. did research to find that many people are having the same problem and called dealership back. they said there was not an actual recall but that there was an extended warranty placed on the part up to 150,000 miles. like everyone else on the complaints page, my car is over that. 165,000 miles for me. sounds like ford did some good negotiating and was able to keep this from going to a full recall even though so many problems. i realize i won't be spared the economic loss of $2,000 but am very glad that i did not end up in an accident to find out about the well hidden problem!!!

The contact owns a 2012 ford explorer. the contact stated that while driving at 70 mph, the steering wheel locked up and was difficult to maneuver. the power steering assist fault message was displayed. the vehicle was taken to the dealer and diagnosed with rack and pinion failure with codes u3000-49, u3000-96, and u3000-72. the rack and pinion needed to be replaced. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure and informed the contact that the vin was included in a recall for the steering however, the vehicle was 24 days past the 10-year warranty. the failure mileage was approximately 148,000.

The contact owns a 2012 ford explorer. the contact stated while driving approximately 20 mph, the steering wheel became difficult to turn. the contact stated that the power steering assist warning light was illuminated. the vehicle was towed to a local dealer where it was diagnosed with needing the power steering rack replaced. the vehicle was not repaired. the manufacturer was informed of the failure. the contact was informed that the vin was not included in a recall. the failure mileage was approximately 106,000.

I had my vehicle taken to a local ford dealership for recall 14s06 in 2017. the computer was reprogrammed but nothing was replaced. i have had the "power steering assist fault" numerous times in the last 4 years but i never lost power steering. on december 3, 2021, i received the same message; however, on this occasion i did lose control of my power steering. upon diagnosis, it appears my rack and pinion need to be replaced at 117000 miles and 10 days over program number 15n01.

The power steering on the vehicle stopped working while driving. the vehicle is currently at ken groody ford in redlands, ca (formerly redlands ford). the vehicle gave a yellow service power steering soon indication and the steering became sluggish. shortly after, within minutes, the indicator came on in red and the vehicle was unable to be effectively steered. this is the second time this has occurred on this vehicle. the first time was two years ago in november 2019 and was repaired at the same dealership.

Upon starting the vehicle dash lights illuminate saying power steering assist faulty. following this the hill descent and traction control lights illuminate with a faulty code and then abs. car was scanned with multiple error codes and cleared but the problem reoccurs. looking into recalls there is one of power steering but the car is outside of the warranty with having 177,000 miles and just over the 10 years. reading other peoples reports this needs to be recalled, it’s putting lots of peoples lives at risk and they aren’t even aware of the problem ford fails to acknowledge.

The contact's husband owns a 2012 ford explorer. the contact stated that upon startup of the vehicle, the power steering assist had failed as the power steering assist fault warning light illuminated on the instrument panel. after another man attempted to steer the vehicle, the contact left the vehicle in the parking lot and got a ride home. the next day, the contract called for a tow; however, the power steering functionality returned. with the tow truck following behind her, the contact was able to drive the vehicle to an independent mechanic. after a diagnostic test was performed, the mechanic informed her that he was not authorized to service the vehicle and advised her to take the vehicle to a dealer. the contact was then able to drive the vehicle to a dealer where she was given an appointment for a diagnostic test. the contact was able to drive the vehicle home and was instructed by the dealer to not drive the vehicle until it was repaired. upon investigation, the contact linked the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 110,000.

My vehicle lost power steering on december 4th, 2021, 10 days after the extended warranty date. after waiting several weeks for my vehicle to be fixed my power steering rack was finally replaced. an independent mechanic replaced the power steering rack the first week of january, 2022. i picked up the vehicle on 011122 and it drove fine. approximately 15 miles later, the service power steering message appeared and i lost power steering again.

Heavy rain causes water to leak inside vehicle. repaired sunroof on which electrical parts was “burned” out due to water leakage. water continues to leak inside of vehicle through driver and 3rd row (driver side) seatbelts. googled issue and looks like many people are having this problem. there is no way that dealership was not aware of this issue as it definitely rains in indiana where car was purchased. just would like this to be known and fixed as this can cause not only electrical issues (sunroof went out, radio dashboard has problems) but also health issue as mold can form in vehicle.

While driving my automatic power steering light came on and i was unable to easily steer the vehicle either at the speed i was going nor when i slowed down. thankfully there were not that many cars in the parking area i turned into as i was unable to park within lines of a parking space. i called aaa to tow the car home, but the steering functionality had returned. i do not feel safe driving until this is repaired. it has not yet been repaired.

The hinge of the hatchback has cracked. water enters into my car through the rear right hinge. the water then runs down my 3rd row right seat belt. down into the storage area for the spare. mold has started growing. this is a safety hazard. i have searched and seen multiple complaints of the same issue. i purchased this car in 2018. and noticed from day one of rain. i also noticed the previous owners have tried to remedy with some type of caulking or glue. the car had been inspected by my mechanic.

While driving the car the following errors popped up service advance trac and service power steering now, once errors popped the steering because difficult for driving without a large amount of pressure being applied for steering. i had children in the car and this could of become worse, but was thankful it was a straight shot to home. fear is that this will happen to the next person driving with their children and it will be a more dangerous problem

The contact owns a 2012 ford explorer. the contact stated that while driving at 15 mph, the steering wheel locked inadvertently, causing him to lose control of the vehicle and the vehicle drove off the road. the contact depressed the brake pedal and was able to stop the vehicle. the warning message "power steering failure" was illuminated. the contact was able to continue to drive the vehicle by forcefully steering the steering wheel. the vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced and the repair could be completed under the customer satisfaction program: 15n01. the dealer submitted a claim to sssc but the claim was denied. the manufacturer was notified of the failure and advised the contact that the vehicle should be repaired under the customer satisfaction program: 15n01. the manufacturer contacted the dealer and the dealer resubmitted a claim to sssc; however, sssc denied the claim as the vehicle had exceeded 150,000 miles. the contact also referenced nhtsa campaign number: 14v286000 (steering). the contact followed up with the manufacturer and was referred to nhtsa for assistance. the vehicle was not repaired. the failure mileage was approximately 250,000.

At approximately 122,000 miles, my 2012 ford explorer had no power steering and error messages came up on the dash. it was towed to my local goodyear where 7 error codes came up. they replaced the battery and 4 out of the 3 error codes went away but power steering was still locked up and not drive-able. they advised me i needed to take it to a ford dealership. had to wait 2 weeks for an appointment at my local ford dealership where they advised me my steering gear needed to be replaced. after researching this, there was a recall on this. my vehicle fell under this recall, however it was just 5 months past the 10 year manufactures warranty expired. my local dealership advised me they tried to have it covered but ford denied their request. how convenient that it was just 5 months outside of the expiration date. we called ford customer care and they basically said "too bad". there are several hundred complaints on this safety issue and ford customer care said "it's not a safety recall". how is this not a safety problem? so now i am out $3000 that i didn't have on a faulty vehicle.

The contact owns a 2012 ford explorer. the contact stated that while driving at 25 mph, the steering wheel seized. the vehicle was taken to a dealer where it was diagnosed that the power steering wheel needed to be replaced however it was on backorder. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 240,000.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, the steering wheel seized. the vehicle was towed to the dealer and diagnosed with electric power-assisted steering (epas) failure. the contact was informed that the epas needed to be replaced. the dealer referred the contact to the manufacturer. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure but declined the epas replacement. the failure mileage was approximately 139,000.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist. the vehicle was towed to the dealer and diagnosed that an unknown steering wheel part needed to be replaced. the dealer informed the contact that there was a previous recall for the steering associated with the vin however, the recall had expired in september 2021. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure and referred the contact to the nhtsa for assistance. the failure mileage was approximately 76,000.

Driving the vehicle and the steering stopped working. power steering assist fault was on the dash , along with the traction control failure.

In september 2021 the tranfer case craked and also cracked the transmission. i had both replaced. i got the car back in april of 2022 3 weeks later the tranfer case cracked again no waring lights no warn or symptoms indicating it was going bad just cracked.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of electric power steering assist. the vehicle was taken to an independent mechanic who related the failure to nhtsa campaign number: 14v286000 (steering) however, the vin was not included in the recall. the vehicle was not repaired. the manufacturer was made aware of the failure and directed the contact to file a complaint with the nhtsa. the failure mileage was 133,837.

Air bag light on dash is on. comes on and have taken it in several times to be fixed only to come back on

Display failure due to acm and apim module failure. vehicle left without backup camera, no phone connectivity, no heat/ac control, no navigation.

The contact owns a 2012 ford explorer. the contact stated that while her son was driving 70 mph, the steering wheel became difficult to turn. the contact stated that the service power steering warning light was illuminated. the driver was able to drive at a slower speed to his destination. the contact towed the vehicle to the local dealer, where it was diagnosed with needing the electronic power steering module and the steering gear to be replaced. the contact called the manufacturer and was informed that nhtsa campaign number: 14v286000 (steering) was completed by the previous owner. the vehicle was not repaired. the failure mileage was approximately 134,980.

The contact owns a 2012 ford explorer. the contact stated while she was at a stop sign, the steering wheel lost power steering inadvertently. the warning message "power steering assist fault" is illuminated. the contact turned the vehicle off for a minute. the contact stated that upon restarting the vehicle, the steering wheel regained power steering functionality. the contact stated that the failure reoccurred while the vehicle was parked. the vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module software needed to be updated. the independent mechanic referred the contact to the dealer for the repair. the vehicle was then taken to the dealer where it was diagnosed that the rack and pinion and the abs needed to be replaced. the contact stated that she purchased the rack and pinion and her boyfriend completed the replacement; however, the failure reoccurred months later while driving 40-45 mph. the manufacturer was notified of the failure and informed the contact that they could not assist as the recall repair for nhtsa campaign number: 14v286000 (steering) had previously been completed on the vehicle. the vehicle was not repaired. the failure mileage was approximately 147,841.

Hazard light switch is not functional. hazard lights that are inoperable causes high risk for vehicle occupants and others on the road when traffic flow is altered. the issue has been reproduced by the dealer and another repair shop. the main symptom is the ability to not turn on the hazard lights. the issue first appeared nov 2021

The contact owns a 2012 ford explorer. the contact stated while driving 40 mph, the vehicle lost power steering functionality. the contact stated there was no warning light illuminated. the vehicle was towed to the dealer but was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 151,000.

Service advancetrac warning light illuminated, power steering fail...second time this happened around the same time last year. also, right and left turn signals do not stay on while turning.

Rear hub assembly’s making loud grinding noise. this should be a warranty recall similar to nhtsa 17e048000. please advise.

The contact owns a 2012 ford explorer. the contact stated while driving approximately 20 mph and slowing for a traffic sign, the power steering failed while turning to the right. the contact stated that several unknown warning lights were illuminated. the contact was able to safely stop the vehicle. the contact drove the vehicle to her residence without a power steering assist. the contact drove the vehicle to a dealer to be diagnosed. the mechanic determined that the steering gear and rear bushings needed to be replaced. the rear bushings were replaced; however, the steering gear was not repaired. the failure persisted. additionally, the vehicle now constantly would steer to the right and the contact had to compensate to keep moving in a straight line by counter-steering to the left. the contact researched and found that the steering failure was related to nhtsa campaign number: 14v286000 (steering). the manufacturer had been informed of the failure. the failure mileage was approximately 168,000.

My wife was travelling on a state highway when she came to a curve and began slowing for the curve. she then started into the curve to the right when her power steering system had a failure. she could not steer the vehicle and the vehicle went straight into the oncoming lane which had a dump truck travelling in it. they both were able to come to a stop before a collision. my wife then shut her vehicle of and restarted the vehicle and the problem went away. she took a picture of the instrument cluster that had a message of "power steering assist fault". the vehicle has made the same fault message two more times since this first incident. this is a dangerous safety issue.

The contact owns a 2012 ford explorer. the contact stated while driving approximately 10 mph and attempting to make a turn, the vehicle was difficult to turn. the power steering assist warning light was illuminated. the contact bought power steering fluid; however, she then became aware that the power steering was an electronic power steering, not a hydraulic power steering. the vehicle remained at the location of the failure and had a friend take her to the local dealer. the dealer diagnosed the failure as an electronic power steering assist failure. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was unknown.

When i drive especially on roads with normal speed limits gas like smell or carbon monoxide smell comes into the car.

This last weekend, while my daughter and her boyfriend were driving over a very treacherous mountain pass on their way to aspen, independence pass, the power steering system suddenly went out in her car. it’s no exaggeration to say that had my daughter’s boyfriend not been driving the vehicle, they likely would not be alive today. the vehicle is nearly impossible to maneuver safely with no power-steering, particularly on a winding mountain pass, and my daughter’s boyfriend, who is a very strong athlete, had difficulty driving them to safety. they ended up sleeping in their car near aspen, because they could not drive safely to their intended destination. we were told that the power steering assist system failure was similar to a recall, but falls instead under a "customer satisfaction program" and ford was willing to repair it free of charge for ten years only. even though the car has under 150k miles, we were 8 months beyond the ten year period to have it fixed at no cost and are now told it will cost thousands to repair out of pocket. there is a ten year free repair coverage period and even though it’s a 2012 (and now 2022) because the vehicle was originally purchased in 2011, we have “missed” the coverage period by just a few months to have the part fixed at no cost and this will now cost us thousands of dollars to fix, which we don’t have. when purchasing, were shown the carfax report, told everything looked fine, and signed as casually instructed. obviously, from the layman’s perspective, the words “customer satisfaction program” on the carfax report did not raise any red flags with us, nor was it pointed out as something to look into or be aware of. we just bought this explorer less than 2 years ago from a dealership for nearly 10k and are 500 dollars shy of paying it off. this defective part nearly cost my daughter and her boyfriend their lives. this should be a safety recall, not labeled "customer satisfaction program." gravely misleading.

Power steering stopped working. eps fault. seems like it should be a safety recall issue, but it's only an extended warranty. unfortunately we're outside the warranty. power steering should definitely be considered a safety recall

The contact owns a 2012 ford explorer. the contact stated while driving at 10 mph, the power steering eas warning light was illuminated. the contact continued driving to her residence. however, the steering wheel became difficult to steer. the contact towed the vehicle to a local dealer, where it was diagnosed that the steering column needed to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering), however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was approximately 100,000.

Power steering locks while driving on highways forcing me to stop on side of road to restart vehicle. vehicle pier steering no longer working. took to mechanic and they advised it was a recall issue 13s14 - called ford and was told the recall was already performed on the vehicle. either not properly performed or this vehicle is a defect.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the power steering assist needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa. the failure mileage was 125,394.

The contact owns a 2012 ford explorer. the contact stated while driving approximately 35-60 mph, the front passenger's side vertical rubber gasket of the windshield detached and was slapping against the windshield. the contact continued driving. upon arriving to her destination, the contact pushed the part into place; however, the failure recurred. the contact stated that the front passenger's side vertical rubber gasket of the windshield was scuffing the windshield. the contact also stated that the failure was distracting and obstructed her vision while driving. the dealer was notified of the failure and advised the contact to take the vehicle into the dealer. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 70,000.

The truck has been in shop 5 times or actually 5 different dealerships. the recall has yet to be fixed but i continually pay to have the problem investigated. the dash flashes loss of fuel pressure, service advance track soon, battery level and mechanic wrench . i have this on video as it is constant occurrence. each time ford takes it in they can't make the issue happen or recreate it. as told several times happens sporadic and not under any certain conditions. over and over paying diagnostic fee and what they say will repair the issue only it happens pulling off the lot at 5 star ford dallas texas took it in under default to bob tomas mckinney where they scanned it and found 17 communication errors left it there nothing was done but more exploration of issues going down the list of com failures and paying for each 3 anyway and it did it again leaving me stranded 3 times to count eventually leaving at don davis ford arlington texas where it was again said repaired and is currently at planet ford dallas where historically i paid $2850 and nothing was done as it again left me stranded and towed there where it can sit until it's fixed meaning this loss of horsepower the electric flashes and the gears in transmission actually function as per requested each time in service

The contact's wife owns a 2012 ford explorer. the contact stated while his wife was driving 30-35 mph, the steering wheel seized and the message "power steering assist fault" was displayed. the contact was able to veer to the side of the roadway. the contact stated that upon turning off and restarting the vehicle several times, the steering wheel regained power steering functionality. the contact's wife was able to drive to the residence; however, the failure reoccurred the next day. the dealer was notified of the failure and informed the contact's wife that she had to pay a repair fee as the vehicle had previously received the one-time free repair under nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure but provided no assistance. the failure mileage was approximately 105,000. the contact stated that they paid out of pocket to have their vehicle repaired.

The contact owns a 2012 ford explorer. the contact stated while driving approximately 50 mph, the power steering warning light illuminated and the steering wheel became difficult while turning the steering wheel. the contact stated that the steering wheel shuddered as he had attempted to steer the vehicle. the contact stated that he pulled into a parking lot and turned the vehicle off. the contact restarted the vehicle and the power steering warning light illuminated and the vehicle lost power steering assist. the contact had the vehicle towed to a dealer where it was diagnosed that the steering rack and electric power steering assist system needed to be replaced. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 109,000.

Power steering failed while driving the car. car displays warnings of power steering assist failure, service advancetrac, and terrain management system failure. i took the car to my dealer, who advised that the issue is tied to ford recall 15n01 and my vehicle would need a new steering rack, however, ford denied the warranty coverage as outside the 10-year time period. when i contacted ford to note that the may 17, 2019 letter posted on the nhtsa website to dealers and service centers appears to waive the 10-year time and 150,000 mile limitation for warranty coverage, ford refused to pay for the repair and stated that the nhtsa notice was not an official ford document.

The contact owns a 2012 ford explorer. the contact stated that while driving approximately 55 mph, he heard an abnormal snapping sound then a clunking sound coming from underneath the vehicle. the traction control and the abs warning lights were illuminated. the contact was able to get the vehicle back to the residence while driving approximately 10 mph. the contact stated that the front subframe was corroded, causing the subframe to fracture and the wheels were pushed outwards in opposite directions. the contact had taken the vehicle to a certified mechanic who replaced the subframe. the manufacturer was made aware of the failure. the approximate failure mileage was 139,000.

The vehicle loses steering ability at highway speeds. i have taken it to my local mechanic and been told it is a programming issue from ford. it was reprogrammed by ford several times under the previous steering recall.

The contact owns a 2012 ford explorer. the contact stated while starting the vehicle, the power steering warning light illuminated. the contact turned off and restarted the vehicle and the warning light disappeared. the contact stated that on another occasion, after restarting the vehicle the warning light remained illuminated. the vehicle was towed to the dealer and the contact was informed that the steering rack assembly needed to be replaced. the manufacturer was contacted and stated that the vin was not included in nhtsa campaign number: 14v286000 (steering) and referred the contact to the nhtsa hotline to file a complaint. the failure mileage was 120,000.

Power steering suddenly failed. power steering assist light would come on spontaneously, but go off again after vehicle was restarted. took vehicle to a local shop and was informed about the recall. ford refuses to make repair claiming mileage has exceeded. vehicle was not included in original recall, and we have received no paper work informing us about this recall

When my car starts in the morning i receive a warning that the power steering is not working. i cannot turn the wheel and am at the point where i have to stop and start my car until the power steering comes back on. i am very concerned that this will happen while driving and i will be in a serious accident. i do not want to drive the car on the highway. i took this to ford in feb 2022 because firestone informed me that there was a recall for this issue. ford said the warning had been cleared after taking my car for about 3 days. this keeps happening so i called ford twice in september 2022 and they told me the recall was expired. i took this to lorentz this week and they confirmed the power steering issue and recall.

The contact owns a 2012 ford explorer. the contact stated while pulling out a parking lot, the steering wheel seized, and the contact was not able to move the steering wheel. the service power steering assist message was displayed. the vehicle was towed to the residence and then to an independent mechanic. the vehicle was not diagnosed or repaired. the dealer was contacted and stated that the vehicle that the was not under recall. additionally, the vehicle was previously repaired under nhtsa campaign number: 14v286000 (steering). the manufacturer was not contacted. the failure mileage was 131,000.

The contact owns a 2012 ford explorer. the contact stated while his wife was attempting to reverse out of the garage, the steering wheel became difficult to steer. the message “power steering fault” was displayed. the contact stated that his wife turned off and restarted the vehicle and the message disappeared. the contact stated that the power steering assist became operable; however, the failure recurred while driving. the contact stated that his wife was able to continue driving to the residence in a straightforward direction. the dealer was notified of the failure. the vehicle was not repaired. the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was notified of the failure but provided no assistance. the failure mileage was approximately 200,000.

The contact owns a 2012 ford explorer. the contact stated while her husband was driving 65 mph, the front driver’s side trim detached from the vehicle and landed in the middle of the road. the driver then continued driving to his destination. the driver took the vehicle to the local dealer and ordered the front driver’s side trim. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was unknown.

Steering assist alert for power steering. has continued to go out on numerous occasions in which steering is nearly impossible to turn wheel. verified with mechanic and believed to be in regards to recall : 14v286000. called ford with no assistance. researched online with several issues. almost crashed with 5 children in the car.

The contact owns a 2012 ford explorer. the contact stated while driving approximately 25 mph and turning left onto a street, the vehicle lost power steering assist and the steering wheel became difficult to turn. the contact stopped and turned the vehicle off and placed the vehicle in neutral(n) and with help was able to push the vehicle off the roadway. the contact stated he did not notice any warning lights being illuminated. the vehicle was towed back to the residence and later driven to a dealer. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear toe link and suspension needed to be replaced. the vehicle was repaired, however, the contact stated that the steering failure reoccurred. the contact researched online and related the failure to customer satisfaction program number: 15n01 (epas steering efforts). the manufacturer had been informed of the failure. the failure mileage was approximately 107,000.

Epass steering gear the power steering locked up on me while driving in town, thank goodness i was not on the freeway. i was finally able to steer it off the road, with incredible difficulty going 10 miles per hour to do so. the dealer says it is customer satisfaction issue and not a safety issue. i never received any letter that informed me of the problem. my vehicle just turned over 150,000 miles and they say it is out of warranty. it is about to cost me over $2500. the vehicle is at the dealership now, as i had to have it towed there. no warnings except right before it locked up.

The contact owns a 2012 ford explorer. the contact stated that while his wife was driving approximately 30 mph, several unknown codes appeared on the instrument panel and the steering became difficult to maneuver. the driver was able to stop on the side of the road and turned off the vehicle for a few minutes. when the vehicle was restarted the power steering functionality resumed. the vehicle was taken to an independent mechanic who determined that the code was an electric power steering failure and informed the contact of an unknown recall that was related to the failure. the manufacturer was notified and stated that the vehicle had to be taken to a dealer for diagnosis to confirm the failure and once confirmed, the repairs would be covered by ford. the vehicle was taken to the dealer and the electric power steering failure was confirmed. the manufacturer informed the contact that the vehicle was previously repaired under an electric power assist recall. the contact was also informed that the vehicle was out of warranty and that the manufacturer would not cover the repairs. the vehicle was assumingly previously repaired under nhtsa campaign number: 14v286000 (steering). the approximate failure mileage was 142,000.

While driving down the middle of a busy interstate suddenly the power steering was lost and a power steering assist warning appeared. vehicle was almost impossible to control with no steering. after making it off the roadway and into a local business and turning the car off, when i turned it back on the warning was gone and the steering worked normally. this is definitely a life threatening failure and it happens without warning.

The contact owns a 2012 ford explorer. the contact stated while driving 70 mph, there was an audible chime heard along with the message to "service power steering" before the steering wheel became difficult to turn in either direction. the vehicle was later towed to the local dealer. the cause of the failure was unknown. the contact was informed that the vehicle was not covered under the manufacturer’s extended service program which was related to the failure. the manufacturer was contacted but no assistance was offered. the failure mileage was 170,000.

The contact owns a 2012 ford explorer. the contact stated that while making a right turn to drive into a parking lot, he experienced a loss of power steering functionality. the "service advancetrac" and "service power steering now" warning lights were illuminated. the vehicle was taken to a local dealer, where the contact was made aware that a steering extended warranty had expired. the vehicle remained at the dealer awaiting a diagnostic test and repair. the manufacturer was made aware of the failure and advised to file a complaint with the nhtsa hotline. the failure mileage was 133,182.

2012 ford explorer has a recall 14s06 which my vehicle allegedly isnt apart of , but for some reason im having this issue. which is extremely dangerous

The contact owns a 2012 ford explorer. the contact stated while reversing, the "electronic power steering assist" message displayed, and the steering wheel became difficult to turn in either direction. after turning off and restarting the vehicle, the failure had self-corrected, and the vehicle operated normally. the vehicle was later driven to the local dealer who diagnosed that the steering gear was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure and the contact was informed that the vehicle was previously serviced under the nhtsa campaign number: 14v286000 (steering). the contact was concerned that the same failure had occurred after the recall repair had been performed. the failure mileage was 80,639.

The contact owns a 2012 ford explorer. the contact stated that upon starting the vehicle, the power steering assist fault warning message appeared on the instrument panel. the contact used excessive force to drive the vehicle to the dealer where it was diagnosed with a steering gear failure. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering) which he linked to the failure however, the vin was not included. the contact called the manufacturer and was informed that the vehicle was not included in the recall or under warranty. the contact was referred to the nhtsa hotline for assistance. the vehicle was not repaired and remained in the possession of the dealer. the failure mileage was approximately 143,000.

The contact owns a 2012 ford explorer. the contact stated while driving at an unknown speed and driving around a curve, the power steering assist warning light illuminated, and the steering wheel became firm. the contact was able to drive to the residence. the following morning the contact started the vehicle, and the steering wheel was firm with the power steering assist warning light illuminated. the vehicle was towed to the dealer to be diagnosed and the mechanic stated that the vehicle was experiencing the failure listed in nhtsa campaign number: 14v286000 (steering). the contact stated that an extended warranty for the failure had expired. the manufacturer was contacted and confirmed that the extended warranty had expired. the failure mileage was 215,002.

Power steering assit is intermittent and steering efforts increase to an unsafe level.

The windshield trim is deteriorating and flies off occasionally while driving down the road. these pieces of flying debris could fly off and hit another car or worse a motorcyclist. this pertains to the investigation the nhtsa and ford are currently working on.

Driving around 70 mph during last summer and trim piece on driver side pillar flew off. into traffic. i bought a new one and installed. saw a news article today about it and wanted to let you know.

Window trim pieces have fallen off 3x. we have had them replaced multiple times. once, the trim piece came off on the highway and caused the vehicle behind to swerve. no accidents. currently, the drivers side trim piece is loose again, and i'm considering having it replaced, again.

The contact owns a 2012 ford explorer. the contact stated while driving at approximately 70 mph, the driver’s side windshield trim panel detached from the vehicle. the vehicle was taken to the local dealer who installed a replacement panel to fix the failure. the contact stated that the passenger’s side windshield trim panel also experienced the same failure. the contact stated the failure had occurred twice on the driver’s side windshield panel and twice on the passenger’s side panel. the manufacturer was not notified of the failure. the failure mileage was 82,000.

Windshield trim on my 2012 ford explorer keeps coming/flying off. the trim keeps coming apart. happened twice since owning my suv and replaced.

Driving down the freeway and one of the windowshield trim pieces flew off the car. about a week later it happened again with the other side.

Driving south/west on us301 in md, from ny, and the driver side windshield frame came off at highway speed. there was no other traffic nearby. i ordered a replacement frame off ebay and installed but it does not fit as well as the original. heard on the radio there had been other reports of this, hence why i am making this report now. the incident took place before christmas. there were no warning signs of this potentially happening. i am the only owner of this vehicle, purchased it new

Driver side pillar trim molding flew off multiple times while driving on the interstate causing safety issues to the other drivers.

While traveling at highway speeds, the windshield trim panel on the passenger side of my explorer, suddenly flew off my car, and caused the car behind me to swerve side to side. fortunately, they did not have an accident, but it looked like they would for a moment. we weren't sure what happened until we pulled off an exit and examined my car. unfortunately, traffic was heavy and i wasn't able to go back and pick up the trim piece. i have priced out the repair, and i understand the should be done by the dealer, or a glass shop, as it's now suggested the trim pieces be applied with some form of adhesive, in addition to the clips which normally hold it in place. my explorer has only 140,000 miles on it, and it's in excellent condition inside and out. i believe both trim pieces should be replaced by the dealer, performing the additional necessary steps to insure the trim pieces are bonded into place properly.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undetermined speed, the warning indicator lights illuminated. the service power steering, traction control, anti-lock brakes became inoperable. the turn signal handle failed to remain down. the vehicle was taken to an independent mechanic who cleared the codes. the contact called the local dealer who referred her to the manufacturer. the vehicle was not diagnosed or repaired. the manufacturer was contacted who informed her she failed to meet the requirements for the customer satisfaction program and referred her to the nhtsa hotline. the failure mileage was approximately 151,000 the consumer stated the local mechanic completed the job and the power steering, traction control, anti lock brakes, and turn signal have been working properly ever since..

While i was driving the service advance trac light came on as well i stopped the car turned the key off went to leave and another light popped up in red saying service power steering now. there was a csp called the epas efforts on my vehicle and ford dealer said it had been fixed in 2014 but i didn’t own the car so i’m not sure if it was

After seeing in the news that trim parts had come off explorers while driving we wanted to report the same issue that we have had. last year the trim piece on the front passenger door came off while traveling at highway speed. about one year before that the driver side windshield trim piece also came off while traveling on the highway. the driver side far rear trim piece has also been cracked for a couple years. we replaced the two pieces that cam off with aftermarket replacements. the vehicle is available for inspection. the trim pieces coming off startled us while driving and could cause injury or accident to vehicles travelling on the highway behind us. the problem has not been reported to, reproduced or confirmed b a dealer or independent service center. the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. there was no warning of the impending failures.

Front left windshield assembly came off while i was driving down the highway.

The contact owns a 2012 ford explorer. the contact stated while driving 75 mph, the contact heard an abnormal snap and saw the trim panel of the front windshield detach from the vehicle. the vehicle was taken to an auto glass shop and the vehicle was repaired; however, the failure recurred. the manufacturer was contacted and stated that the vehicle was out of warranty and that there was no recall for the failure. the failure mileage was 90,000. the contact stated that the trim panel has been replaced 3 times now. the fourth set of trim panel is now cracked and will have to be replaced again. all sets of trim panel were purchased from and installed by the same two companies each time. the contact also stated that the failure mileage was 50,000.

Water pump on the vehicle (that is inside the engine) start leaking without driver notice it. if you're driving in a busy highway the engine can lose presure and stop in the middle of the highway puting driver and passengers in a risky position. this is a design mistake from ford that they should address.

The contact owns a 2012 ford explorer. the contact stated while driving 60 mph, the front windshield trim detached from the vehicle. the contact took the vehicle to the local dealer, where it was diagnosed with needing the front windshield trim to be replaced. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was unknown.

The contact owns a 2012 ford explorer. the contact stated while driving out a gas station, the steering wheel became firm, with an unknown warning light illuminated. the vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing the failure listed in nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the vehicle was not repaired. the manufacturer was contacted and confirmed that the vehicle was not included in the recall. the failure mileage was 165,000.

Driver's side windshield trim panel detached at highway speed.

Airbag light suddenly comes on for the last few weeks. i did some research and found that when the airbag light is on that it is disabled. if the vehicle was to be involved in an accident the airbag would not deploy. i am concern that this vehicle is a family vehicle. i have taken the vehicle to two ford dealership and was told they are so backed up that it would take at least two weeks before i can get an appointment. one of the service tech even joke about making sure to wear my seatbelt because the airbag is not working. i tried looking for a recall but have not found one. i also learned this is a very common problem with most ford vehicle and there is not permanent fix.

The contact owns a 2012 ford explorer. the contact stated while starting the vehicle, the power steering warning light illuminated. the vehicle was towed to the dealer and the dealer stated that the eps module was updated but the failure reoccurred. the vehicle was taken to the dealer again and the dealer stated that no failure was found. the failure persisted. the manufacturer was contacted and stated that the warranty had expired. the contact was referred to the nhtsa hotline to file a complaint. the failure mileage was 11,000.

The contact owns a 2012 ford explorer. the contact stated that while driving at approximately 55 mph, the vehicle experienced a loss of power steering. the "service power steering now" and "shift to park" warning messages were illuminated. the vehicle was inoperable and was towed to the residence. the vehicle was then towed to a local dealer, where it was diagnosed that the steering gear needed to be replaced. the vin was not included in nhtsa campaign number: 14v286000 (steering). the vehicle remained at the dealer awaiting the repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 191,000.

Engine mounds wearing out and ford says they are in backorder for almost a year now. if there's such a demand. then why isn't there recall that so many people are requesting them but ford can't supply them.

My vehicle experienced sudden intermittent connection to the electric power steering gear, which caused a loss of the motor position sensor signal resulting in a shut down of the power steering assist. i struggled to safely steer the vehicle to the side of the road to avoid an accident and running over several people. luckily i was able to stop in time and avoid any serious injury. there is a known recall for this issue #14s06 for the same year, make, and model of my vehicle but my vin is not part of the recall. i contacted ford customer care to discuss my incident and they refused to help. my vehicle is currently at a local dealership awaiting repair and i was quoted $3,500 for the cost. this is half the value of the vehicle.

While driving my daughter to school, the steering wheel locked up and was very difficult to turn. warning light for power steering assist and traction control were illuminated. this could cause an accident. research on the internet shows that this is a known safety problem. i called ford and was told that the car would not be covered due to the mileage and age. i never received any notification about this safety issue from ford. safer bulletin is only good for 10 years, 150,000 miles. ford needs to be held accountable for this safety issue

The contact owns a 2012 ford explorer. the contact stated while starting the vehicle, the steering wheel seized. the message "power steering assist fault" was displayed. the contact stated that the failure reoccurred several times, and upon turning off and restarting the vehicle, the steering wheel responded as needed. the contact stated that the failure persisted after restarting the vehicle. the vehicle was taken to the dealer, where it was diagnosed that the power steering gear needed to be replaced. the dealer informed the contact that the power steering control module (pscm) software update was previously completed under nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 100,000.

The contact owns a 2012 ford explorer. the contact stated while driving 10 mph, the service power steering warning light illuminated. the contact stated he parked the vehicle and while restarting the vehicle, the service power steering now, the anti-lock braking system (abs), the traction control, and the advancetrac warning lights were illuminated. the contact took the vehicle to the local dealer; lebanon ford (425 miracle mile, west lebanon, nh 03784: (603) 448-3363), where it was diagnosed with needing the power steering rack unit to be replaced. the vehicle was not repaired. the contact stated the previous owner of the vehicle had nhtsa campaign number: 14v286000 (steering) repaired at the local dealer: portsmouth ford (400 spaulding turnpike, nh-16, portsmouth, nh 03801: (603) 433-1221). the manufacturer had been informed of the failure. the failure mileage was approximately 100,422.

The contact owns a 2012 ford explorer. the contact stated that while driving at 10 mph, the steering wheel seized. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and referred the contact to the nhtsa hotline to file a complaint. the failure mileage was approximately 97,563.

The contact owns a 2012 ford explorer. the contact stated while driving 65 mph, the passenger's side windshield trim panel separated and flew off the vehicle. the contact veered to the side of the road. the contact was able to continue driving. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed nor repaired. the failure mileage was approximately 72,000. the vin was unavailable.

The contact owns a 2012 ford explorer. the contact stated that while driving at 50 mph, the steering wheel was seized. additionally, the service advancetrac warning light was illuminated. the vehicle was towed to the residence. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the contact related the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer was not made aware of the failure. the failure mileage was 168,000.

My rear backup camera isn't working all the time. i feel this is a huge safety issue and needs to be recalled.

The contact owns a 2012 ford explorer. the contact stated while his wife was driving at approximately 25 mph, his wife attempted to make a turn however, the vehicle lost power steering assist functionality. the contact then stated that he pushed the vehicle into his driveway. the contact’s son retrieved the error codes: u300049-48, u300072-48 and u300096-c8 for the power steering module. the son's friend, an independent mechanic, determined that the power steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and confirmed that customer satisfaction program: 15n01 (epas steering efforts) had expired. the failure mileage was approximately 86,974.

Our power steering assist went out and the truck couldn't steer then this code came up and we looked up the recalls and found this very problem. 2012 ford explorer recall nhtsa 14v286000 sponsored release date: may 29, 2014 applicable country: usa nhtsa campaign number: 14v286000 manufacturer: ford motor company component(s): •steering oelectric power assist system summary ford motor company (ford) is recalling certain model year 2011-2013 ford explorer vehicles manufactured may 17, 2010, through february 28, 2012. the affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist. remedy ford will notify owners, and dealers will update the power steering control module (pscm) software, free of charge. if a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. the recall began on july 23, 2014.

When backing up the the dash board (camera) screen is crossed. items that appear on the right shows on the left on the screen. and things that appear on the left show up on the right. some how the camera is flipped

The contact owns a 2012 ford explorer. the contact stated that while driving approximately 35-40 mph, the trim around the windshield suddenly detached from the vehicle. the contact took the vehicle to the dealer who confirmed that it was a known failure. the contact was informed that the trim needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure. the failure mileage was unknown.

Power steering failure as laid out in nhtsa campaign id: 14v286000. the car does not qualify for recall and we would like ford to be notified and have our vin qualify for recall.

The contact owns a 2012 ford explorer. the contact stated that while his wife was driving at slow speeds, the steering wheel was firm while turning. no warning light was illuminated. the dealer was made aware of the failure but confirmed that customer satisfaction program: 15n01 (epas steering efforts) had expired. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 140,000.

We recently purchased this vehicle and after getting is home and researching the vehicle, we discovered that there is an open recall involving the rear toe link with the potential to diminish steering control and potentially increasing the risk of a crash. our local ford dealer does not see the seriousness of this recall and refuses to look at the vehicle in a timely manner.

The part that is needed for the suv to work called the body module chip is not made by ford anymore and i am still paying on this vehicle

The contact owns a 2012 ford explorer. the contact stated while driving 20-30 mph, the steering wheel became significantly difficult to steer. the contact was able to continue driving by using his physical strength to steer the steering wheel. there was no further information provided. the contact stated that as he arrived to the residence, the steering wheel locked. the vehicle was towed to the used car dealer it was purchased from, and it was diagnosed that the rack and pinion needed to be replaced. the ford dealer was contacted and informed the contact that the vehicle could not be covered under ford campaign number: 15n01, as the campaign had expired. the vehicle was not repaired. additionally, the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair of nhtsa campaign number: 19v435000 (suspension). the manufacturer were contacted, but no assistance was provided. the failure mileage was approximately 183,000.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, he heard an abnormal sound, and the steering column was inoperable, and the vehicle was immovable. the contact stated that he was able to shift into reverse and safely drove the vehicle into a parking lot. the contact stated that when he inspected the vehicle, he noticed that the tie rod was fractured. the vehicle was towed to the dealer, but the vehicle was not diagnosed or repaired. the contact stated that the vehicle had recently been serviced for two safety recalls and a front-end alignment prior to the tie rod failure. the manufacturer was not made aware of the failure. the failure mileage was approximately 137,137.

Steering locks

The contact owns a 2012 ford explorer. the contact stated that the rear second passenger’s side seat belt was faulty. the contact took the vehicle to the local dealer, where it was diagnosed with needing the rear second passenger’s side seat belt to be replaced. the vehicle was not repaired due to parts not being available. the manufacturer had been informed of the failure. the failure mileage was approximately 70,000. the contact stated the issue has been resolved via local dealer opening up mechanism and finding twist in seatbelt, which wouldn’t allow use of the seatbelt but haven't received a new seatbelt which seems to be on backorder.

The contact owns a 2012 ford explorer. the contact stated while driving 50 mph, the steering wheel became firm. the contact stated that the "check power steering" message was displayed with an unknown red warning light illuminated. the contact pulled over on the side of the road. the vehicle was taken to the dealer and the contact was informed that the vehicle had experienced the failure listed in nhtsa campaign number: 14v286000 (steering) however, the vin was not included. additionally, the contact was informed that the warranty had expired. the vehicle was repaired. the manufacturer was not contacted. the failure mileage was 159,658.

The windshield molding / trim on the driver side detached and flew off almost hitting a car behind me.

Power steering fails while in motion with no warning until it happens making it very difficult to get control of the vehicle. when it happens a power steering failing light comes on but there is no warning before the steering locks up on you. dealer has not been contacted as every time i call they don't answer. was inspected by an independent garage who states it is the rack.

Steering wheel locked up, while driving.

The contact owns a 2012 ford explorer. the contact stated that while driving at 35 mph, the steering wheel seized. additionally, the power steering warning light was illuminated. an independent mechanic arrived at the residence to diagnose the vehicle. the contact was informed that the electric power steering had failed. the contact related the failure to nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 130,000.

Power steering and advancetrac

My wife is driving to work when the dash beep twice saying power steering fault then she lost power steering and nearly crashed the vehicle , this is a known problem from ford that was not repaired by them and now they're telling me that they won't repair it this was what i found online by just doing a quick search after my wife nearly crashed! by matt schmitz may 29, 2014 vehicles affected: about 177,500 model-year 2011-13 ford explorer suvs share the problem: a potential electrical issue in the steering gear may result in the loss of electric power steering assist while driving. this could cause the steering system to default to manual mode, making the vehicle more difficult to steer, especially at lower speeds, and increasing the risk of a crash. according to the detroit news, ford said drivers will hear a chime and see a message in the instrument cluster if electric power steering assist is lost. the fix: ford will notify owners, and dealers will either update software for the power steering control module or replace the steering gear for free. what owners should do: ford has not yet issued an owner notification schedule. owners can call ford at 800-392-3673 for more info. need to find a dealer for service? go to cars.com service & repair to find your local dealer.

The contact owns a 2012 ford explorer. the contact stated while driving 45 mph, the steering wheel was firm, making it difficult to maneuver the vehicle. the contact stated that the power steering assist failure warning light was illuminated. the vehicle had not been diagnosed or repaired by an independent mechanic or dealer. the manufacturer made aware of the failure and determined that the vin was not included in a recall. the failure mileage was approximately 168,000.

My power steering assists quit working, and my stabilizer control. and my traction control, and my tpms light came on, but all of my tires are at the recommended air pressure. ford tells me that my ford is not covered in the recall for this problem. i lost control of my vehicle and almost crashed into the ditch.

The contact owns a 2012 ford explorer. the contact stated while driving approximately 30 mph, the power steering suddenly failed, and the steering wheel became extremely difficult to turn in either direction. the vehicle was later driven to the local dealer who diagnosed that the electronic power steering module was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure. the failure mileage was 130,000.

The contact owns a 2012 ford explorer. the contact stated while driving 65 mph, the steering wheel seized and failed to turn as intended. the power steering warning light illuminated. the contact veered over to the side of the road and turned off the vehicle. the vehicle was towed to the residence. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 143,000.

My power steering has locked up now for the 3rd time. it is crazy dangerous and puts my life and others in danger. i had it repaired at ford and it happened again. so it was towed back to ford and fixed again. both visits at this ford location were awful experiences. and i refuse to go back. and now my car is having the same issue yet again. and i dont want to be told again that i have to pay for a diagnostic test or anything like that. ridiculous! it's the same thing again. exact same thing. i'm not an idiot. and i dont want to end up dead driving an unsafe vehicle. what's wrong with ford that they are ignoring so many people having the same issue with the same car? why? i don't understand it? my family has always been loyal ford owners. however this has us very concerned.

Driving my daughters home from cheer practice and there was all of a sudden a lot of alerting from the vehicle. my steering the vehicle became very hard, even just managing around corners i was having a hard time not going into the oncoming traffic lane. at a stop sign, i needed to turn towards home, i could barely turn the steering wheel and ended up driving on someone's property before i could complete the turn. i made a hard five point turn in the middle of traffic after turning on my emergency flashers. i did this also turning into my road and driveway. it was nerve racking as i felt, not only my life, but my children's were at risk. it was out of the blue because the vehicle was handling great, and when the "service power steering now" and "service advancetrac" indicators came on most steering control was all of a sudden lost. a dealer or service has not looked at the vehicle yet. we have an appointment with a ford dealer in three weeks, it is not driveable.

We were driving along when all of a sudden power steering completely went out and then warning lights came on for first time. there was no warning until already happened. we were in middle of traffic and almost impossible to get to side of road. almost got slammed by other vehicle trying to get to side of road.had to tow car to shop and found out electric power steering component failed and have to replace rack and pinion for thousands of dollars. there was a recall for this problem but we were never notified.

The contact owns a 2012 ford explorer. the contact stated that upon her son starting the vehicle, he became aware that the electronic power steering was not functioning properly. the eps warning light was illuminated. the vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic power steering control module. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering). the vin was included but the repair had already been completed. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 101,000.

February 2023 i was driving on interstate approximately 75 mph. this was not a particularly windy day. the passenger side windshield trim molding ripped off the vehicle. this is a piece approximately 2.5 feet long. just a few weeks later the same thing happened on the driver side molding while driving on a state highway approximately 60 mph. after the first incident i have noticed multiple other ford explorers with this same cosmetic issue. i ordered a new set for both sides via amazon and installed them in april 2023 but approximately 6 weeks later the passenger side tore off again while driving. the new driver side molding is hanging on but i hear it rumbling and cracking when on the highway. it is a matter of time before it will also fly off. i pray that no one is hurt when this happens. aside from the cosmetic appearance issue this is a very dangerous problem as these pieces of the vehicle are flying off at high rates of speed & can damage other cars or cause a collision. i have talked to other owners with the issue and all complain of the problem on 2012-2015 ford explorer models.

The contact owns a 2012 ford explorer. the contact stated while his wife was driving 45 mph, she became aware that the electric power steering was not functioning properly with the "service power steering” message displayed. no warning lights were illuminated. the vehicle was taken to the dealer, and it was diagnosed and determined that the rear suspension toe link needed to be replaced. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 19v435000 (structure) but the vin was not included. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 130,000.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, the steering wheel seized in position. after the failure, the contact became aware that the electronic power steering was not functioning properly. the power steering assist fault warning light was illuminated. the vehicle was taken to an independent mechanic, who diagnosed a failure with the steering gear. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was unknown.

Failure of electronic power assist steering system. without power steering, maneuverability becomes difficult as effort required for steering the vehicle drastically increases, putting the driver and those around them at risk. the dealer has reproduced and confirmed the issue. it has not been inspected by manufacturer, police, or insurance representatives. no warning lamps appear until failure is already evident. there is already a safety recall concerning the epas system. the service action for this recall at ford dealers is to check for diagnostic trouble codes and replace the power steering rack if certain codes are found. if none are found, however, they are to reprogram the epas system and extended coverage is provided should the epas system still fail with 10 years or 150,000 miles. epas system failure is not a common occurrence on any other ford models outside those affected by this recall, yet many still fail in affected vehicles shortly after the extended coverage expires. reprogramming the epas system does not fix the defective part but merely delays the inevitable, passing the cost of the repair to the owners and potentially putting those on the road around them in danger when the failure occurs. my vehicle has had the reprogramming done, closing the recall, and has aged past the extended coverage for replacement of the defective steering rack, which has now failed, and ford will not cover the cost of the repair.

We seen multiple online post about our make model and year ford having a recall. when our steering wheel locked and we lost complete control of our car more than once with kids and a baby in the car we brought it to ford to be fixed. they told us as long as the computer matched up with that issue it would be covered under an existing campaign. they then said ford denied it because it just missed the cut off time limit by a couple months and we would have to come out of pocket. they had no loaners for us or any help. we borrowed money from a family member, had to pay for a rental and we were reassured it was fixed. then we have the same issue but worse happen christmas eve, weeks after getting it repaired and assured it was fixed . we repaired it at the dealership and then once again lost power steering. we have an infant and kids. if we would’ve been on a major road it would’ve been possibly deadly as the steering wheels randomly locks and power steering fails. this is not okay. ford said they will get to it when they can and they have no loaners for us.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, the side fasteners on the driver's and passenger's side of the front windshield detached and separated from the vehicle. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was unknown.

The contact owns a 2012 ford explorer. the contact stated while driving 5 mph and making a turn, the steering wheel was significantly difficult to turn. there was no warning light illuminated. the contact stated that the failure had been recurring while driving. the vehicle was taken to an independent mechanic, where it was diagnosed and determined that the power steering control module (pscm) needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the dealer and the manufacturer were notified of the failure of the failure and informed the contact that the vehicle was not covered under the recall. the vehicle was not repaired. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 180,000.

One morning i got in my explorer and it beeped 3 times with a display light saying, "service power steering." when i took it to a mechanic to get looked at, he said ford had issued a recall on this part. however, when contacting cloninger ford of hickory, my year make and model are covered under this recall but not my vin. i do not understand this because clearly the power steering control module was an issue with the 2012 ford explorers and mine is having this problem but is not covered by the recall. until this is fixed i cannot drive it because it highly increases risk of accident. the fix is very expensive. any help getting this resolved would be greatly appreciated.

The contact owns a 2012 ford explorer. the contact stated while driving 55 mph, the steering wheel seized. there were no warning lights illuminated. the vehicle was towed to the local dealer and the contact was informed that the failure was due to the steering however, the parts were on backorder. the vehicle was not repaired. the vehicle was taken to an independent mechanic, who reprogrammed the computer. the manufacturer was contacted and opened a case and referred the contact to the nhtsa hotline. the contact stated that the failure was related to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 122,000.

Rear tires rubbing and car is uneasy in rain. had to have tires replaced due to rubbing on interior of rear of car. tires wear extremely fast and dangerous to drive in any weather conditions such as rain. inspection says there is no alignment or adjustment issues. however tires continue to wear apparently there are aftermarket parts to make it adjustable but what is wrong with it in the first place? very dangerous to drive in rain. slides all over the place. tires slightly bend in.

The exterior a pillar on my explorer flew off while driving. i had to pay out of my pocket to repair this. now i have been notified that there is a safety recall notice on this item. i should be compensated for the repairs i had to make as a result of this faulty part. how do i go about receiving compensation from ford?

Seam seal where the roof, d pillar, and hatch area meet had a hole in it leaking water into the cabin causing underpadding of the floor to become soaked and creating a moldy/musty smell. patched hole to stop water leak. ruined the carpet from the spare tire well up to the front passenger floor board

Power steering assist failure. fortunately happened in a parking lot. was told recall is no longer in affect. will have to get to dealership for repair. no warning other than the failure that produced a code on the dash when the steering stopped working.

Driver's side window trim piece (which includes keyless entry keypad) detached from vehicle while driving 70+ mph & smacked several times against driver's side window before busting off. bottom part is attached by wires (for keyless entry pad) & continued to smack against the window several times before i was able to safely pull over and tape to vehicle. i'm surprised it didn't bust the window as hard as it hit and startle of it detaching could have caused an accident in heavier traffic. also, trim pieces on both sides of rear window are cracked in the same area on each side. i wouldn't be surprised if they flew off at some point and hit a car travelling behind me.

The hazard lights have never worked in my vehicle and after spending months at the dealership they were not able to fix this. also my window pillar flew off hitting another car while i was doing 75mph and the window cowl did the same thing. i've been working with a ford dealership in evansville, indiana on walnut street and the window cowls need recalled and i was told that it will take 6 weeks to fix the pillars but the window cowl is so loose it's going to fly off in due time plus most of the vehicles the hazard lights do not work at all. also i was able to turn the my key feature on and i can't get it to turn off and my dealership can't figure it out. my electrical power steering unit, the steering gear box and steering knuckle also went out. and the rear end fractured on me while driving i lost steering 4 times while driving and almost hit a semi.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from underneath the vehicle. the check warning light was illuminated. the vehicle was taken to an independent mechanic, who diagnosed a failure with the bushings. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 198,000.

While driving in my driveway, the steering froze up, i could not turn the wheel at all. i had it towed to the dealer.

On december 29,2023 while driving on highway the power steering failed. i was unable to steer vehicle off roadway.i avoided getting killed, but very frightning.warning lights appeared on the dash after failure , service power steering now, service advance trac, terrain mgt system fault. danvers ford, danvers, ma said the steering gear needed to be replaced approx. $3,000 and that ford customer relationship center is unable to assist because the vehicle was outside the recall criteria. i am horrified regarding the safety of the driver when the power system fails in real time and the cost to repair a faulty electronic steering that ford should be responsible to repair.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the front windshield trim detached. the contact stated that there were missing pieces of trim, and pieces of detached trim were loose and flapping. the dealer was not made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 103,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated that the vehicle was experiencing a hard pull to the right while depressing the accelerator pedal. the contact stated that the failure occurred while driving from a complete stop and while driving on the highway. the contact received notification of nhtsa campaign number: 21v746000 (suspension) and the vehicle was taken to the dealer, where it was determined that the rear toe links needed to be replaced; however, the part to do the recall repair was not yet available. the contact stated that the failure was recurring increasingly. the vehicle was taken back to the dealer, who informed the contact that the recall repair had already been performed on the vehicle; however, the contact stated that the recall repair had not been performed on the vehicle. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 100,000.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure). the contact stated that while driving at approximately 45 mph, the driver’s side exterior a-pillar trim flew off the vehicle. the dealer was contacted but the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 36,000. vin tool confirms parts not available.

The contact owns a 2021 ford explorer. the contact stated that while his wife was driving at 65 mph, a pillar trim detached from the vehicle. the local dealer was not contacted. the contact received notification of nhtsa campaign number: 24v031000 (structure) however the parts were not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure was approximately 168,000. vin tool confirms parts not available.

Airbag lights kept going on and off and now stays on giving code b1212. it is a safety issue since it has to do with the driver seatbelt buckle pretensioner circuit. airbags may not deploy incase of an accident. apparently it is a problem with ford explorer vehicles which ford has failed to rectify or have a recall for it. i need to know the fix or resolution for this before anything unfortunate happens.

Driving vehicle with my 15 year old daughter, noticed a smell in cabin, we both started feeling strange, getting a headache, dizzy, fearful of co2 pulled over and had it towed to dealer

The contact owns a 2012 ford explorer. the contact stated while driving at an undisclosed speed, the trim panel on front windshield detached and impacted with the passenger’s side window. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted and stated that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated while driving 30 mph, he became aware that the electronic power steering was not functioning properly, and the steering wheel was stiff and required increased effort to maneuver the vehicle. the vehicle returned to normal functionality, but the failure became a regular occurrence. the power steering assist warning light was illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering), but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 167,000. the vin was not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated that while her daughter was driving at approximately 65 mph, the driver's side a-pillar trim detached and blew off the vehicle. the contact recently received notification of nhtsa campaign number: 24v031000 (structure), and currently the passenger’s side a-pillar trim had loosened up. the failure mileage was approximately 100,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated that while driving at approximately 60 mph, the exterior a-pillar trim detached from the vehicle. the contact stated that the failure reoccurred, and the exterior b-pillar trim also detached from the vehicle. the vehicle was taken to an independent mechanic where the parts were replaced; however, the failure reoccurred and both trims detached from the vehicle. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the failure mileage was 175,000. vin tool confirms parts not available.

In february of 2024 i had a second windshield exterior trim come off on the highway. the poor people behind me almost lost control of their vehicle on the ice because of this hitting their car. i have purchased this part in the past for the right side as that was coming off the passengers side. i had it replaced at my expense and would like to get that money back as it was a faulty part obviously. this cost me a great deal of money. i do not have the money to do this again while you are waiting to figure out how to make all the parts for people. this is now becoming a bigger issue as water is getting inside my vehicle around the dash. it looks also like someone tried to repair this part that is attached to the vehicle long ago (glue or weld), previously broken on drivers side. i have called ford here in pocatello, idaho three times now. they said, "we do not have a remedy just yet on the recall. it should happen later in the year around november and you will receive a letter." one person told me i could just buy the part and have it replaced. when there is a recall, i should not have to do this. please contact me at: [xxx] or [xxx] i look forward to getting this resolved soon. thank you! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2012 ford explorer. the contact stated that while his wife was driving 55 mph, the vehicle experienced a loss of power steering assist. the "power steering assist fault" message was displayed. the failure almost caused a crash. the contact helped his wife steer the vehicle and pulled over to the side of the road. the vehicle was taken to the dealer, where the rack and pinion were replaced. the manufacturer was made aware of the failure and the contact was informed that the vehicle was previously repaired under nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 122,000.

It happened a year ago when i was parked i turned the car on and the steering wheel locked, giving me the power steer assist fault error on the dash. i had to turn off the car and turn it back on. this happened about 2 or 3 time that year. yesterday while driving out of my driveway i got the error again. this time it was different i wasn't parked, the car locked while in motion. thankfully i wasn't on the street driving with the wheel locked in a turning position. i called ford and they said that they just extended the satisfaction for the warranty on power steer to 10 years or 150,000 miles. this isn't a warranty issue. no car should have its steering locked, it's a 2012 car not even that old to be posing a safety issue like this. this need to be made a recall not extended warranty.

I purchased a 2012 ford explorer in april 2024. less than a month later, the power steering assist fault light appeared. i had it checked by pepboy and was informed there was a recall on this issue and to contact my local ford. i made the call and was told this was no longer a recall but a customer service issue and may not be covered due to age and mileage. the vehicle is driveable but turning is problematic.

The contact owns a 2012 ford explorer. the contact stated while driving at approximately 50 mph, he became aware of a strong clicking sound coming from the steering wheel. no warning light was illuminated. the vehicle was taken to an independent mechanic who diagnosed that the rack and pinion needed to be replaced. the local dealer was contacted and confirmed that an unknown safety recall related to the rack and pinion for the vehicle had expired. the contact had not received notification regarding the recall. the manufacturer was not made aware of the failure. the failure mileage was unknown.

The contact owns a 2012 ford explorer. the contact stated while driving approximately 65 mph, the exterior a-pillar trim detached from the vehicle and flew off. the contact purchased the trim piece and replaced the trim piece three times; however, the failure reoccurred. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer was not contacted. the manufacturer was not made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

Electronic power steering assist quit functioning while driving. after i parked the vehicle the steering wheel could not be turned under manual power leaving the vehicle only able to go straight forwards or backwards. leading to a $2,900 repair bill and an additional $100 tow bill

Power steering control module failure occured on 2012 ford explorer. dash displayed a "power steering assist fault" randomly but would resolve itself after turning vehicle off and back on, and now it is permenantly. recall 15n01 was open on this vehicle but manufacturer will not service this vehicle under recall due to a 10 year, 150,000 mile limit. after getting the vehicle diagnosed a dtc u3000-72 was revealed which is one of the codes under recall. previously unable to effectively steer vehicle without notice, and now unable to steer without assist all together.

The contact owns a 2012 ford explorer. the contact stated that after receiving a map update on the main control panel, the display screen immediately blacked out. the contact stated that when updating the ati system map, the main control panel screen completely blacked out. the contact was unable to use any of the electrical systems including the back over prevention camera. the vehicle was taken to the dealer and it was diagnosed that the ati system had failed due to the map update. the vehicle had not been repaired. the manufacturer was made aware of the failure. the manufacturer referred the contact to the nhtsa hotline to report the failure. the failure mileage was 90,000.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. the contact stated that the corners of the front windshield were uncovered. in addition, the contact stated that the remaining front windshield trim was detaching. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 140,000. vin tool confirm parts not available.

Last year around this time, my steering went out suddenly. it was difficult to drive and then it just wouldn’t turn. we replaced the drive belt and it hasn’t had much issue until recently. the steering went out much more violently this time- with me fighting to drive it down to work. fluids were great so didn’t think too much of it until i went to drive it again and it wouldn’t turn at all. it had threatened not to turn while i was driving and it scared me a lot. took it to a shop and they said the entire steering column is out. i haven’t done any extraneous driving that would tear it apart like that but it is still broken

Steering. yes. i was unable to steer the vehicle, steering wheel would not move. no. no. after i was unable to steer, a warning came up on my onboard computer screen saying electric steering assist fault.

The contact owns a 2012 ford explorer. the contact stated while driving at an undisclosed speed, the driver’s, and passenger’s side a-pillar trim detached. the contact had received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, and the steering wheel seized. the vehicle was taken to a local dealer where it was diagnosed with a failure with the power steering gear and the electrical components. the vehicle was not repaired. the contact related the failure to an unknown recall; however, the vehicle was not included. the manufacturer was not made aware of the failure. the failure mileage was approximately 120,000.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the a-pillar trim on the front windshield started detaching. the contact could hear the wind coming into the vehicle from the windshield while driving at various speeds. the dealer was contacted. the manufacturer was not made aware of the issue. the failure mileage was 110,000. vin tool confirms parts not available.

Exterior a - pillar applique trim coming off vehicle while operating the vehicle. comes off, risking damage to cars behind and potentially causing an accident. cloninger ford in salisbury nc has inspected the vehicle and confirmed new parts are needed. was told they don't have parts and there is no short term or long term solution solution. have been unable to receive assistance from ford motor company. one side is duct taped and the other side came off while driving. unacceptable.

The contact owns a 2012 ford explorer. the contact stated that after starting the vehicle, the power steering malfunctioned, and the steering wheel was very difficult the turn in either direction. the contact stated that the failure lasted for approximately 10-seconds before self-correcting. the vehicle was taken to the local mechanic who diagnosed that the steering rack and power steering module were faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer and local dealer were notified of the failure, but no assistance was offered. the failure mileage was 85,000.

See attached document for complaint

See attached document for complaint

The contact owns a 2012 ford explorer. the contact stated while driving approximately 15-20 mph attempting to make a right turn into a parking space, the vehicle lost power steering functionality, causing the contact to use an excessive amount of force to steer the vehicle. the "service power steering now" message was displayed. the contact became aware of nhtsa campaign number: 14v286000 (steering). the vehicle had not been taken to the dealer. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the manufacturer confirmed that the vin was not included in the recall. the manufacturer referred the contact to the nhtsa hotline to report the failure. the failure mileage was 175,955.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 23v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated while driving approximately 70 mph, there was an abnormal sound from the driver's side windshield and observed that the trim on the a-pillar was loose and was striking the windshield and side mirror. the contact stated that the trim was taped down. the failure mileage was approximately 43,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the a-pillar trim had started detaching on the driver’s and passenger’s side front windshield. the dealer was contacted. the manufacturer was not made aware of the issue. the failure mileage was 170,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated while operating the vehicle, the power steering suddenly failed, and the steering wheel became difficult to turn in either direction. during the failure the "power steering" message was displayed. the vehicle was towed to the local mechanic who diagnosed that the steering rack was faulty and needed to be replaced. the steering rack was replaced but the failure later reoccurred. the manufacturer was notified of the failure, but no assistance was offered. the local dealer was not yet contacted. the contact stated that the steering rack had been replaced on three previous occasions for the same failure. the failure mileage was 110,000.

My 2012 ford explorer limited had a safety recall 14s06 performed in 2014. in 2020 the same problem happened. the steering wheel locked up while driving and the power steering stopped working. it was fixed again. now it’s 2024 and it has happened yet again. this time i was on the highway with my children in the car and suddenly my dash lights up and my steering wheel basically locked. no power steering yet again. we are lucky we didn’t lose our lives yesterday. i was driving 70 mph on the highway when this happened.

The contact owns a 2012 ford explorer. the contact stated while driving approximately 25 mph and following the curve in the roadway, the steering wheel was extremely difficult to turn. the contact stated that the message "loss of power steering assist" and “loss of stability control" were displayed. the contact stopped, and turned off and restarted the vehicle several times; however, the power steering functionality had not returned. the vehicle was towed to the residence. the vehicle was not taken to a local dealer or independent mechanic. the vehicle was not diagnosed or repaired. the manufacturer was informed of the failure. the failure mileage was approximately 155,000.

The contact owns a 2012 ford explorer. the contact stated while driving at an undisclosed speed, the driver's side a-pillar trim detached. additionally, the detached trim struck the front windshield, and the impact caused a crack in the front windshield. the contact stated that the failure occurred while driving on the highway. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure). the contact stated that while the vehicle was parked, the black rubber lifted from the windshield. the contact stated that on several occasions while driving at various speeds, the trim was hitting the windshield. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 146,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated that while the vehicle was parked, upon further inspection, the contact became aware of a water leak. no warning lights were illuminated. the vehicle was taken to a local independent mechanic where it was diagnosed that the water pump had leaked along the leaking hole near the engine block. the local dealer was not contacted. the vehicle was not diagnosed or repaired due to the cost. the manufacturer was not made aware of the failure. the failure mileage was approximately 133,000.

On october 31, 2020, i pulled up to the grocery store and my sunroof opened by itself. i realize it was not closing so too fast forward i found out that leaks from my sunroof had messed up my electrical wiring in my roof or filling on my car so it causes the sunroof electrical parts to stop working. every time it rain, heavy or consistently i had a puddle of water in my front passenger seat. i’ve been able to get my sunroof closed and that hasn’t been an issue opening back up, but it does not work at this time after getting it fixed, but also i was nervous about opening it up in case it would not close because it wasn’t cheap to repair it. now that i am living somewhere that it rains more often i am continuously getting leaks in my door frame, and it comes through my seatbelt or in my trunk. it leaks through the seatbelt or the ceiling of the back trunk. when i first had this problem, i googled it and i realize other people were having issues with the 2011 or 20 1244 and at this point i feel like it is poor construction when it comes to feeling of the vehicle. i’m not sure how many people have reached out to discuss this but at this point is more of an issue because i am somewhere that rains a lot and i do not have anything to cover my car. if anything i wanted to still reach out to get the information out there because i know a lot of them do have ford explorer. if is this something that is an issue for other people i wanted to at least be someone else to report this issue. none of these issues were due to me buying a car and this is something that was not provided when i bought the car. i am pretty sure every time it rain when i lived in in, they had to clean out the puddle of water in passenger front floor. although i know this is also error on dealership and i can take accountability that i was naive with buying car process i still feel like it’s something that needs to be fixed manufacturer problem as many people have had this issue.

See attached document for complaint.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated that while driving out of the driveway, the message "power assist fault" was displayed, and the steering wheel became difficult to turn in either direction. the vehicle was eventually towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was provided. the contact was informed that there was no extended warranty coverage for the failure. additionally, the vehicle was previously repaired under nhtsa campaign number: 14v286000 (steering). the failure mileage was 143,223.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated while driving 75 mph, there was an abnormal snap and the contact saw the trim piece of the front windshield detach from the vehicle. the vehicle was taken to an auto glass shop and the vehicle was repaired; however, the failure recurred. the trim panel had been replaced 3 times. the contact fourth set of trim panels had cracked and needed to be replaced. the contact stated that the sets of trim panels were purchased from and installed by the same two companies each time. the dealer was contacted. the manufacturer was made aware of the issue. the failure mileage was 50,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated while driving approximately 65 mph, the passenger’s side a pillar trim became loosened and was flapping in the slipstream. the contact stated that a piece of the trim had fractured. the contact stated that a dealer was contacted and advised the contact to bring the vehicle in for service. the vehicle was taken to the dealer and the contact was informed that parts to repair the vehicle were not yet available. the contact stated that the trim on the driver's side a-pillar had loosened and fractured. the contact stated that a small crack had formed on the upper left corner of the driver's windshield. the failure mileage was approximately 185,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure). the contact stated that while driving the driver’s side a-pillar trim detached and flew off. the vehicle was taken to an independent mechanic where it was diagnosed that the a-pillar trim needed to be replaced. additionally, the contact stated that while the vehicle was parked, the trim pillars on the rear windshield cracked. the manufacturer was not notified of the failure. the failure mileage was approximately 35,000.

The contact owns a 2012 ford explorer. the contact stated while driving 15-20 mph and pulling into a parking lot, the steering wheel became inoperable, and the vehicle stalled. there was an unknown red light displayed. the contact stated that the failure was related to customer satisfaction program: 15n01 (steering). the vehicle was towed to the local dealer, where it was diagnosed that the eps needed to be replaced. the vehicle was not repaired. the mechanic informed the contact that there was no coverage on the vehicle for the repairs. the manufacturer was not contacted. the failure mileage was approximately 168,000.

Recall data refreshed on dec 11,2024 1 unrepaired recalls associated with this vin jan 19,2024 manufacturer recall number24s02 nhtsa recall number24v031 after almost a year, ford has not made a fix available for this recall

The contact owns a 2012 ford explorer. the contact stated while driving 60 mph on the interstate, the exterior a-pillar trim detached from the vehicle. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure but was unable to confirm when parts would become available. the failure mileage was 96,000. vin tool confirms parts not available.

Power steering (epas) has failed with no explanation

There is a recall on the trim. there are no replacement parts and now there is a tiny leak, the leak is hitting the center console. i have to have a plastic bag over it at all times. it at one point leaked into the hazards lights and i woke up multiple days in a row to find my hazards on and then i had to manually dry it and eventually they'd go back on . other buttons on the display have stopped working. the fan for the heater will not turn off at all ever.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated upon starting the vehicle, the steering wheel was locked. the message "power steering assist fault" was displayed. the contact turned off and restarted the vehicle per the owner's manual; however, the failure persisted. the vehicle was towed to the dealer, where it was diagnosed that the steering gearbox needed to be replaced. the contact was informed that the repair was not covered under nhtsa campaign number: 14v286000 (steering) because the vin was not included. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 138,800.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the molding around the driver's side windshield was detaching. the contact had purchased and secured the molding with adhesive. the dealer was contacted. the manufacturer was not made aware of the issue. the failure mileage was 60,000. vin tool confirms parts not available.

Power steering assist. i can not turn my wheels and and was sliding on the ice. no. unknown. unknown

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the a-pillar trims on the driver’s and passenger’s side of the windshield had started to detach from the vehicle. the dealer was contacted. the manufacturer was made aware of the issue. the failure mileage was 174,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the a-pillar trim had detached from the vehicle. the dealer and cavalier ford greenbrier (1515 s military hwy, chesapeake, va 23320) were made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 102,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated that while driving 25 mph, her grandson who was occupying the second-row driver's side seat informed the contact that the seat belt had failed to remain buckled. the contact pulled over to the side of the road and moved her grandson to the second-row middle seat. the contact stated that the plastic on the second-row driver's side seat belt clip was fractured and had detached, which caused the seat belt to not buckle as needed. the contact also stated that the plastic on the second-row passenger's side seat belt clip was fractured, but the seat belt was able to be buckled. the local dealer was notified of the failure and referred the contact to the manufacturer. the manufacturer was notified of the failure and assisted the contact in scheduling an appointment with another dealer. the vehicle was not diagnosed or repaired. additionally, the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the passenger's side and driver's side windshield exterior a-pillar trims had fractured and had partially separated from the vehicle. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 97,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated while driving at 70 mph, the a-pillar trim detached. there were no warning lights illuminated. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 180,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated while his wife was driving 70 mph in the passing lane, the vehicle lost power steering functionality. the contact stated while the driver was decelerating, the vehicle started shuddering significantly. several unknown warning lights were illuminated, and a message advising of a power steering failure and to service the vehicle immediately was displayed. the tail lights and the hazard lights became inoperable. the driver was able to pull to the side of the road. the driver was able to continue driving at a lower speed. the contact stated that his daughter and his [xxx] grandchild were passengers in the vehicle during the failure. the contact stated that the vehicle was uncontrollable while driving at higher speeds. the vehicle was taken to the dealer, where it was diagnosed and determined that the power steering gear motor and an unknown parts needed to be replaced. the contact related the failure to ford campaign number: 15n01; however, the dealer informed the contact that the manufacturer declined to cover the repair. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was unknown. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2012 ford explorer. the contact stated upon starting the vehicle, the steering wheel was locked. the message "power steering assist fault" was displayed. the contact turned off and restarted the vehicle and the vehicle functioned normally. the failure had occurred on several occasions. the vehicle was towed to the dealer, where it was diagnosed that the steering rack needed to be replaced. the contact stated that the failure was related to customer satisfaction program: 15n01 (steering). the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 80,000.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that upon inspection, the adhesive on the front driver’s and passenger’s side a-pillar trims were deteriorating. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 150,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the dealer was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 150,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the local dealer was contacted, and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that the front driver’s side and passenger’s side trim panels had detached from the vehicle. the local dealer was notified of the failure. the failure mileage was 238,000. vin tool confirms parts not available.

I own a 2012 ford explorer involved in recall 23s02 / nhtsa 24v031. the notice i received is dated february 2024. i have been in contact with two ford dealerships and the ford corporation trying to find out when the repair parts for this recall will be available, and i have written to the nhtsa twice asking the same question. the only response i receive from ford is they don't have any idea and to wait for the next letter from ford. i have had the driver side trim blow off my vehicle while driving and fortunately i was able to grab it before it flew into a vehicle behind me. pictures are attached. my latest contact with a dealership and ford corporation was february 10, 2025 and no one has a clue when the parts may be available. can you help?

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated that while driving on the highway at 70 mph, the driver’s side a-pillar trim detached from the vehicle. the contact was unable to recover the trim piece. the local dealer was contacted; however, the vehicle was not repaired. the approximate failure mileage was 138,000. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering and traction control warning lights illuminated. the contact stated that the steering wheel was difficult to turn. the vehicle was towed to the residence. the dealer was contacted; however, the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 121,000.

See attached document for complaint.

The contact owns a 2012 ford explorer. the contact stated that while driving 60 mph, the trim around the front windshield detached and struck another vehicle. the other driver chased the driver. the contact continued to drive to the residence. the contact noticed that the trim had detached when she reached her destination. there were no warning lights illuminated. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2012 ford explorer. the contact stated that while the vehicle was parked, the contact noticed the deterioration of the front windshield trim. the contact stated that the front windshield trim was fractured and severely damaged. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure but provided no assistance. the contact stated that a written document was mailed to the manufacturer regarding the incomplete recall repair and the condition of the vehicle. the failure mileage was unknown. vin tool confirms parts not available.

Car was working fine and had been parked. then the next morning got ready to take my youngest to school. started it up, and began backing out of the driveway and out of nowhere the service power steering now light comes on as well as the service trac light. my wheel locks up and i almost hit the neighbor opposite side of the street who was getting ready to take her kids to school because of the difficulty cutting the wheel. we are a ford family. my wife, myself and my oldest daughter all drive fords. i would hope ford reconciles this issue and support their loyal customers. this was a very scary experience loosing control of my vehicle. but even scarier with me having my youngest in the car. this is becoming a well documented issue as well as a safety concern and i hope ford reconciles this immediately. also, issue is affecting the turning signals.

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving approximately 70 mph, the vehicle loss power steering assist without warning. the contact stated that the vehicle had to be driven with manual steering only. roundtree ford (8770 business park dr, shreveport, la 71105, (318)798-3673) was contacted and informed the contact that the steering module needed to be replaced. the vehicle was not yet repaired. the manufacturer was made aware of the failure. the contact was then informed that the repair was not covered under warranty. the approximate failure mileage was 160,000.

Just purchased this car, decided to look up any recalls and found 1 pertaining to the toe links. looking throughly at the vehicle there are a lot of major defects. this is going to be a daily driver for my daughter and i and i truly don’t feel safe as i’m reading all the reviews and recalls. the only thing i can mention at this moment about this car would be the back washer fluid leaks into the cabin, the hood of the car does not shut correctly-handle for this area is loose. the state of this car is unknown.

I own a 2012 ford explorer. recently i received a warning on the dashboard indicating that there is a "power steering assist fault. " this happened while i was driving the vehicle with my family (lucky at a low speed). i am aware of a recall for this issue. in short, the recall covers 2011-2013 explorers and mandates that ford replace first the software for the steering rack assembly and if that does not rectify the problem then the entire steering rack assemble itself. i visited my local ford dealer who diagnosed the issue and stated that the entire steering rack assemble failed and needed to be replaced. they also informed me that my vehicle is not covered under the recall. my question is why? a known steering issue for 2012 explorers is clearly evident on my vehicle. seems ford is passing the blame for a known issue! i must note that there are only 45,000 miles on this vehicle and for this to fail with so few miles (while i was driving) is unacceptable. it is unclear to me why ford would not cover this under the recall especially since it is a major safety issue. nhtsa campaign number: 14v286000 *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that upon the starting of the vehicle, excessive force was needed to steer the vehicle. the power steering assist fault message was displayed on the instrument panel. the contact called lorenzo ford (30725 south federal highway, homestead, fl 33030) where they informed her to bring the vehicle in for an inspection. the vehicle was not taken to be diagnosed nor repaired. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 97,000.

Persistent exhaust odor in vehicle upon start up . when the vehicle cranks up and with a/c on there is a strong exhaust odor , it isn’t as noticeable at highway speeds but still there . this issue started a couple weeks ago and hasn’t went away

Tl* the contact owns a 2012 ford explorer. the contact stated while driving 55 mph, the steering wheel became difficult to turn. the contact pulled over, and after waiting for approximately 15 minutes, the vehicle was restarted and the steering functionality was restored. the contact stated that the power steering fault warning light was illuminated. the contact spoke to a representative at ken stoepel ford (400 sidney baker st s, kerrville, tx 78028, (830)257-5553) and it was confirmed that the vehicle had been repaired previously under nhtsa campaign number: 14v286000 (steering) however, the failure occurred. the vehicle was not repaired for a second time. the manufacturer was informed of the failure and confirmed that the vin was not under recall. the failure mileage was approximately 140,000.

Tl the contact owns a 2012 ford explorer. the contact stated while driving 55 mph, the steering wheel became difficult to turn. the contact pulled over, and after waiting for approximately 15 minutes, the vehicle was restarted and the steering functionality was restored. the contact stated that the power steering fault warning light was illuminated. the contact spoke to a representative at ken stoepel ford (400 sidney baker st s, kerrville, tx 78028, (830)257-5553) and it was confirmed that the vehicle had been repaired previously under nhtsa campaign number: 14v286000 (steering) however, the failure occurred. the vehicle was not repaired for a second time. the manufacturer was informed of the failure and confirmed that the vin was not under recall. the failure mileage was approximately 140,000.

As i was pulling out of a parking lot onto a city street the power steering alert came on and i lost power steering. the car was very difficult to steer and i barely managed to stay on the road. turning was the difficult part. i parked the car and shut off the engine. when i started the car again the power steering had returned.

2/17/21 my airbag light came on... but when i looked for a recall or what to do it says i don’t have a recall....

Drove about 2 miles in the morning while turning onto the interstate ramp the steering locked up would not go over 30mph, suv started to smoke while the temperature gauge never changed inside of the vehicle. lucky to not have caused a major accident. after having vehicle towed, per the mechanic the computer system is fried, motor valves melted, and all spark plugs need to be replaced. this suv is only a 2012 and should not have this major of problems when it has been well taken care of. ford really needs to look further into this so this does not happen to someone else.

While driving the vehicle suddenly power would be lost. when applying more pressure to the accelerator, no usable power was present and the vehicle could not exceed 30 mph. after this occurred on the 4th time on a subsequent day, the "engine" symbol was displayed. currently the vehicle is at a ford dealership to troubleshoot the problem. on two occasions this discrepancy with acceleration and functionality of available power nearly caused an accident with small children in the vehicle. this should cause a major concern to other owners and ford motor company as a whole due to the potential damage, injury, or death that could occur due to completely losing acceleration and/or power while driving. *tr

Tl* the contact owns a 2012 ford explorer. while driving 35 mph, the check engine warning indicator illuminated. the vehicle was taken to a dealer where it was diagnosed that the purge valve was leaking and needed to be replaced. the vehicle was repaired. the manufacturer was not notified of the failure. the failure mileage was 53,128.

Takata recall i purchased this vehicle in january 2016, on october 22, 2016 while driving in elberton georgia my car alerted me that the power steering needed to be serviced. about 2 miles down the road my turn signal wouldn't stay on when being used to turn. a few hours later when ready to head home i could not get my car to steer without major effort on my part. i am a mother of 3 and i refuse to put my kids in an unsafe vehicle. the issue has to do with the power steering control module and i was informed by ford that they would not fix the issue at no charge because the recall 14s06 has expired and i had exceeded the mileage warranty by almost 3000 miles. i don't feel that i am responsible for the charges to get this issue fixed being as i was not aware of the recall. i'm not happy that i'm expected to cover charges on something i wasn't aware was a problem with my vehicle until the service alert appeared. this is my 1st ford vehicle and i absolutely love it, however, if this is the customer service that i am going to receive i will not ever buy another ford vehicle and i will not recommend anyone to purchase from ford. i have been without a vehicle for 2 days as of right now, which makes it very difficult to get my kids to daycare/school and get to work. my husband has had to ask about changing his schedule in order to help me since i don't have a vehicle. sincerely, unhappy mother of 3 *tr

My air bag light is on and won't turn. what i have read is once it on the airbags will not deploy i'm case of an accident. ford know about this problem and is not trying to fix this is very unacceptable for such an expensive vehicle.

While driving down the highway at 70 mph, the passenger side windshield flew off. upon stopping and inspecting, the plastic slips that held it in place were broken. i checked the driver side, and the clips are starting to break on there as well, it is no longer attached at the top and it is only a matter of time that fails completely as well. i have attached pictures showing the passenger side that flew off and the driver side that is failing. *tr

My 2012 ford explore ltd. stops in the middle of the road while driving. a wrench light comes on in lower left dash, and the car loses power. i can no longer once this happens. i must turn off the car and restart the engine to get it going again. this has happened on a highway going 70 miles per hour, and in the middle of intersections, on regular city, suburban or neighborhood streets, not to mention it is now happening 2-3 times a day while with no warning. it happens while driving only, sometimes after turning, sometimes not, but the car is always in motion at the time, at various speeds in various temperatures, with climate control either off or on, seems to have no bearing. this is extremely dangerous and can easily cause an accident, injury or death. apparently the current recall for the power steering does not address this. i am having that worked on right now as i type. this happened once last year on the highway, and once about 6 months ago as i pulled out of a parking lot. hadn't happened again since until the month of october in the 80 degree weather of plano tx, whether car was already warmed-up or not. *tr

Vehicle has been driving perfectly fine and out of no where it shows 2 warnings. one indicting to service power steering, and the other indictating to service advance trac system. the steering fluid is full and there are no damaged to the hose or power steering system. this is showing the same signs of the recalled explorers yet this one has not been recalled.

Strong exhaust (burning oil smell) coming into cabin under medium to high acceleration through ventilation ( ac on) . the smell permeates the car and burns your nostrils. i could smell it for quite some time even after existing the vehicle (as the smell remains in my nose). even felt a bit lightheaded after existing the vehicle. i have had passengers notice this smell on several occasions also.

The aluminum hood cause galvanic corrosion and rust bubbles formed on the front of the hood. these bubbles started to peel and ford refuses to do anything about their design flaw.

Strong exhaust smell inside cabin when accelerating. vehicle had about 65000 miles. my speed was from 0mph to 65 mph.

Tl* the contact owns a 2012 ford explorer. while driving various speeds, the contact observed an abnormal odor through the air conditioning unit when the accelerator pedal was depressed. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 27,000.

I have had the car for 2 years and have had at least 10+ incidents of my car losing all power for acceleration. it has happened on the highway going 65+, it has happened accelerating onto the high way, it has happened on residential streets, it has happened on state highways, it has happened in parking lots. the car suddenly revs super high but pressing the accelerator does absolutely nothing. i have to limp to the side of the road, turn the car off and usually it fixes the issue. but several times i have had to turn it off and restart several times before i have normal control of the car again. i have brought it in several times and every time they tell me unless it is happening at that moment they can't figure out the problem. i have kids in my car most of the time and to suddenly lose power is a tragedy waiting to happen. today during a routine oil check, it was discovered my ptu is leaking. in a 5 year old car i would not expect this to be the case.

Turbo gone bad - car began making loud rattle noise when started. noise would subside some after a few minutes. car has been very slow to accelerate, whenever it's being driven, over the last few months. have to really press down all the way on the gas in order to keep it going. the mpg have been steadily declining as well over the last few months. dealer told me it's a "turbo problem". was told that 180 other 2012 explorers are also affected, parts on back-order for six weeks. can't drive car. repair cost approximately $3500. ford offering no relief at this point.

I am experiencing the exhaust fumes smell in my vehicle when accelerating up hills or when merging into traffic. my family has suffered symptoms such as headaches and lightheadedness due to the smells. the smell is a very strong exhaust fumes smell and lasts for at least 30 seconds to a minute.

2012 ford explorer releases strong burnt rubber smell when i accelerate or reach 3000 rpms. it is getting worse the more miles i put on my car. causes myself and my 2 children to feel car sick or have headaches. the only way i can get the smell to go away is to turn off the a/c or heat and roll the windows down. i have mentioned it to local dealership twice now and they have no idea what is causing it but i've told them about the class action lawsuit and they still act like they have never heard of it. the first time i took it to the dealership for the smell the car was also making a noise when the a/c was on so i was told that the repair they did would fix whatever was causing the noise and the smell. i just took it back to the dealership today for an oil change and once again mentioned the smell and they said they have no idea about a burning smell and nobody has had that issue that they know of. now that i know it is legitimately a concern and my kids and i aren't just actually getting "car sick" i am extremely upset that i'm not being taken seriously. i am supposed to take the car back to the dealership monday to have other issues fixed and i can't wait to see what they tell me now that i have made them aware of the legitimate problem with the exhaust odor.

Turbo failure while driving, large loss of power and potential for an accident. turbo charger failed on my 2.0l ecoboost engine at 58,000 miles. turbo failed while in traffic and caused very poor performance and could have easily caused a wreck. turbo failure does not create a check engine light or give any indication that is has failed other than a large loss of power and the engine continues to run. turbo failure is sudden and there is no indications prior to it failing. the turbo was not covered by warranty due to vehicles age even though under 60k.

I abruptly accelerated around a car that maneuvered infront of me and my interior cabin was filled with an nauseating exhaust smell. i got a headache, light headed, and pulled over, because i was starting to get dizzy and develop headaches. this occurred on a highway, and nearly killed me. i am furious.

Our 2012 ford explorer has a heavy fuel smell in the cabin after driving for more that a few minutes. it seems to be getting worse as time passes.

Power steering assist fault show up and the steering wheel is very hard to move. i start and turned off a couple times nothing happens. this is my second time this happen. the first time start working again but now have 2 weeks in may garage without be able of move the car.

When the shifter is mechanically and securely in park, the vehicle's sensor system does not recognize it is in park. this leads to starting issues nbecasue of two factors: 1. the battery wears down since the car does not completely shut down and 2. starting the vehicle requires it to be in park which the veichile does not recognize it is in.

There is a leak somewhere around the rear window/ door or top. everytime it rains, water enters the car pouring down the 3rd row seatbelt. this has happened multiple times.

Immediately after ignition is turned on, power steering failure light comes on and steering wheel can barely turn. turn off ignition and back on again and it is gone. this has happened 5 times in the last 2 months.

The strut mounts on the explorer are faulty. resulting in a horrible noise when turning or encountering a bump; and possible separation of the strut mount from the vehicle body. i was alerted that in my small community alone, i was one of 5 vehicles of the same year, make and model who have had to replace both strut mounts on the vehicle within the past 6 months. ford has been alerted to the problem, but seem to take no action in resolving it.

Front strut bearings clunking/ failed. needed replaced. 55,000 miles. strong odor of carbon monoxide when accelerating or following large trucks.

Smells exhaust in the cabin. i have been getting head aches and nausea when i drive. vehicle in motion and after being in the car i get an exhaust smell and get sick.

The driver's side windshield trim blew off the car while traveling approximately 70 mph on an interstate creating a dangerous projectile for vehicles behind me.

There's been a smell each time i would go in my truck and it would give me a headache. during this time i was pregnant. i recently found out that it's been the exhaust fumes entering the vehicle. i have not been using my truck and i can't drive my 1 month old baby in this car. this has not been the only problem with the truck it has been shaking and shuts off. i've already taken it to get repaired but it still shakes. i'm concerned about the fumes coming into the car. it definitely idn't safe for me to have my baby ride in. i can't believe i used this truck during my pregnancy thinking it was just me but seeing it on the news made me realize something has been wrong with the truck the whole time.

Fuel and exhaust fumes or smell of burning oil. problems with turbo.

I placed a carbon monoxide detector in my vehicle after reading about issues. it has been going off due to high levels of co detected inside my car. the detector only stops beeping when i open all of the windows and turn off the air conditioner. i use a kidde co detector that will alarm if levels are above 30ppm. i have small children in the car most of the time, and i want a recall on this issue to get it fixed and prevent issues with their health or an accident that can endanger both my family and others, as well as fix all explorers with the same issue. the detector goes off when the windows are closed and the air conditioner is on, and when i accelerate.

Exhaust smell in cabin, have taken to dealer 5 times and they performed a fix but did not fix

Exhaust smell in car

My ford explorer 2012 has been getting exhaust fumes inside car ever since i bought the car new. i have taken the car back to dealer a couple of times and all i get is a run around. thus issue needs to be addressed before some one dies from the fumes.

Tl* the contact owns a 2012 ford explorer. while driving approximately 65 mph, the contact smelled an exhaust odor coming from the vents. the contact believed that this was the result of the carbon monoxide issue in the news. the vehicle was not taken to a dealer or independent mechanic. a dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 18,613. ... .updated 11/16/17 *bf the failure affected the consumer's asthmatic condition. *js

I was driving on an intersection that dashboard lights started flickering and the car indicated check manual and orange wrench came out... and all of the sudden car stop & i tried starting it but it would it was in the middle of nowhere... i was on 342 n. san fernando rd., los angeles, ca 90031 around 2:00 pm

Strong odor in cabin, making occupants ill.

Tl* the contact owns a 2012 ford explorer. the contact stated that the exhaust system failed and caused an odor to penetrate throughout the vehicle. the odor caused the contact to have nausea symptoms and headaches. the contact did not seek medical attention. the vehicle was not taken to a dealer or mechanic for diagnostic testing. the manufacturer was not notified. the vin was not available. the failure mileage was 100,000.

Tl* the contact owns a 2012 ford explorer. while driving 65 mph, the plastic trim between the front windshield and the front passenger door detached and blew away. mullinex ford in mobile, alabama was made aware of the failure and stated that the part was not included in a recall. the dealer referred the contact to the manufacturer. the manufacturer was made aware of the issue and stated that there was no recall or reports of the failure. the failure mileage was 123,317. updated 10/24/17*lj updated 10/26/2017*js

Exhaust fumes in cabin. on a couple of occasions, an odor similar to a rotten egg smell has entered the cabin area while driving. not quite sure at this time if i was accelerating or if the ac was on the recirculation/fresh air mode when the smell entered. i am concerned about co2 exposure to my family.

Tl* the contact owns a 2012 ford explorer. while driving various speeds, the air bag warning indicator illuminated. the vehicle was taken to the dealer (lombard ford, inc located at 385 new hartford rd, barkhamsted, ct 06063; (860) 379-3301) where the dealer stated that the contact needed to pay to have the vehicle diagnosed. the vehicle was not diagnosed or repaired. the manufacturer was contacted at 800-392-3673 and stated that the vehicle was out of warranty. the manufacturer was made aware of the failure and provided case number: cas-12821614. the failure mileage was 103,149.

Fumes in passenger compartment

The co detector i installed (battery operated) sounds if i close my windows for more than a few moments during a trip. my 10 year old son can not ride in my truck as he has vomited several times during trips in the past. the idea that the vehicle i drive is poisoning my son infuriates me. the exhaust odor is unbearable, coupled with the nausea and headaches that result from the co leaks i find myself more and more angry that we spent $30k on a death trap

In 2015, ford charged me more than $700 to make the repairs necessary to eliminate exhaust fumes in the car. they had a known fix at that time, but still charged me for the repair.

For about the last year, i would smell something burning inside my vehicle when entering the freeway. i was never able to identify the source of the smell, even after repeatedly stopping to sniff the engine compartment and around the tires and exhaust. i could not detect the smell outside of the car, nor did i find any evidence of anything burning (no smoke, charred areas, stuck brakes, melted rubber, etc). there didn't appear to be any pattern, as i would smell something burning at different points in my commute, with the only time i consistently experienced it being merging onto the freeway. on june 20, 2016 at 1:38 pm central time, i sent my husband the following text: "is the fire extinguisher still in the car?" due to the overpowering smell of smoke in the passenger compartment shortly after getting on the freeway. i rolled down the windows and exited the freeway, stopping at the far end of a parking lot. there was no smoke nor odor emanating from the exterior of the vehicle. due to the heat, we drive with the air recirculating most of the year. much of our driving is in the city, with light acceleration. typically, the only time we rapidly accelerate is when entering the freeway. on this occasion, i accelerated more than normal due to a semi's position in the right lane. at times, my 7 year old has complained about not being able to breathe with the windows rolled up.

Exhaust leaking into passenger cabin on acceleration, normal highway speed and when a/c is on. strong smell of exhaust daily. purchased battery powered co detector and it has gone off several times in the cabin of the vehicle. we have taken the car to the ford dealer in cumming , ga several times, but each time have been told there are no issues. it is my daily driver and i have been diagnosed with several health problems since purchasing this car. my husband suffers headaches when he drives it. we noticed the problem a few days after the purchase of the 2012 model in september of 2011. we have still not been able to get a resolution.

While driving on trip, the calipers seized, the brakes almost caught fire. the caliper and rotor both had to be replaced with only 51,000 miles. also, the rear brake pads and rotors were also replaced at 27,500 miles.

Vehicle has 66,000 miles. the service power steering now and advancetrac warning lights came on saturday evening (9/10/16). vehicle drove with no issues that evening. sunday morning (9/11/16) the same indicator lights came on and the power steering did not work. checked for leaks, fuses, etc. and no apparent issues. as dealerships were closed on sunday, autozone ran diagnostics and showed zero error codes, even with warning lights on. this vehicle is not covered under the existing 2012 ford explorer recall regarding the same issue that seems to be occurring in the same year, make and model of car.

Exhaust smell in cabin after acceleration, for example during attempts to pass on highway, etc. sometimes referred to as "rotten egg smell". smell is definitely getting in to cabin. dissipates after several minutes. have been experiencing neurological problems for about 6 months now (random, constant muscle fasciculations throughout body, strange headaches and heat-related sensations, etc), trying to work with doctors to figure out if symptoms are related to vehicle and the smell. the smell is well-documented on the popular ford explorer forums online, and happens usually under hard acceleration or highway speeds.

Air bag connector corrosion. multiple connectors. has happened every year since i purchased the vehicle in oct, 2012. it has been in for repair multiple times yearly. has to go back again due to inspection due. this happens whether the vehicle is moving, stationary or parked.

Tl* the contact owns a 2012 ford explorer. while driving 70 mph, the vehicle stalled without warning. the vehicle was not diagnosed nor repaired. the manufacturer was made aware of the issue. the failure mileage was approximately 110,000.

The ptu unit went bad and had no oil in it- whole unit needs to be replaced. should have oil, should be permanent. no reason for this- car is 4 years old and now we are paying $2000 to fix. read that this problem is an epidemic. should be recalled for this problem. it's everywhere ford has awd!!

Awd off error and wrench symbol - issue has occurred multiple times, under different conditions. without warning, the vehicle loses acceleration and the wrench icon and awd errors display. the throttle becomes unresponsive, but all other systems remain functioning. if you leave it in gear without the brakes engaged, it will move at idle speed on flat ground, but is unable to navigate inclines. when slowing to a stop, the whole vehicle shudders. stopping and restarting normally returns the vehicle to normal operation. this has accured over a dozen times. dealer has said that there are no codes reporting the problem. recommended we replace tires. replaced tires and issue is still present. have filed a complaint with ford to bring in other resources to triage/diagnose issue without success. this is a very dangerous issue as when to issue presents itself, the car stops unexpectedly and must be shifted into park in order to clear the problem. on roads without shoulders or multiple lanes, this is a very dangerous as the car is sometimes not able to make it to the side of the road and must be put into park where it stops. the car is to dangerous to drive and there are no know fixes right now.

I/we have had multiple occasions of the engine failure to accelerate while in a regular driving mode. the engine will not continue to respond to the accelerator. the vehicle was driven to the local ford dealer and they were unable to duplicate the problem. today i was able to pull a code p2111 and took that in. i was told it was a malfunctioning throttle body. this appears to be a problem that is occurring in this and similar vehicles. ford has said they will not correct the problem. the vehicle was being driven on a local road at the time of the condition occurred. we pulled into a parking lot to get it off the street. after pulling the code the vehicle still would not respond to acceleration attempts. the vehicle was turned off and restarted. upon restart it ran correctly.

Since day one of ownership i signaled to the service department that i smell fumes in the car while using climate on heat or cold. they tested and said all is ok. after 1 year it still happens every time i use climate, sometimes more obvious than other times. no smoke enters the cabin, just a heavy odor. i always have to open the window to be able to stay in the car. worried about long term effects on my family and our future baby. called ford even today to ask if they have any documentation on this problem..said no.

Paint "bubbling" has taken place on the lift gate in the vicinity of the lift gate handle. the bubbling has enlarged significantly since i first discovered it in december of 2016. no accident. normal operation and use by a private individual

Upon heavy acceleration (merging, passing a vehicle,etc.) exhaust fumes are detected in the vehicle. irrelevent as to whether heat, ac or vent is open.

We have noticed intermittent odors in the cabin. sulphur smelling odor after accelerating quickly (for example passing, merging). it happens when the heat is on, or off. it has happened intermittently for as long as we can recall however the smell is now (approx. the last year) noticeable just about any time we do highway driving. it almost exclusively happens on the highway. on the infrequent occasion that i need to make a quick acceleration while doing around-town driving, the smell can be noticed. i am currently receiving medical attention for severe symptoms of, what i believe to be, carbon monoxide exposure. symptoms include extreme fatigue and headaches.

Smell what smells like rotten eggs. fear my family and i may be in risk for carbon monoxide poisoning.

Leaking exhaust i have been tested and have high levels of carbon dioxide in my blood i now have a battery operated carbon dioxide tester in my vehicle. i pray this protects me. i was so fatigued last summer, i went straight to bed after work. now i finally know why!

My vehicles air turns on on it's own as you drive. this is not the ac nor heater. as you drive you can hear your air vents turn on and you smell a foul smell and the air pushing through the vents is muggy sticky air that makes your skin feel clammy. this has been reported to the dealership before and had been "repaired" however, the air continues to push through the vents whether you have the switch set to on or not.

The smell of exhaust in the cabin. saw this inthe recent national news. exactly what i experienced after the purchase of my vechicle but keep just being disregarded as nothing. all my issues were never resoved no letter ever answered. sent a recent email to ford, unanswered, call local dealship and lady is service department said she didnt know anything about the recent investigations and to wait for a letter/recall. this records are from back when i got my car, i have learned to adapt to the smell and roll down the windows till it has gone.

I was driving and for no obvious medical reason passed out and my car traveled across a highway and off the highway and hit 2 trees. i have read a news report of this happening to other drivers with this make and model of my card.

My 2012 ford explorer would all of a sudden sound like it was slipping out of gear while driving. i would lose all control of the accelerator & vehicle would idle very rough. the "wrench" light would appear on the dash display. i would have to drift over to the side of the road, turn the vehicle off, & then re-start the vehicle. this happened without warning & became more frequent. dealership replaced the throttle body (at my cost) & explained no recall had been determined yet, but expected it to be issued in the future due to the number of complaints. i also had to pay to have my selector lever assembly replaced again since i was again having the issue of vehicle problem of "shift to park" appearing once again. the first time this part was replaced it was covered under tsb 15-0047, but this time it was at my expense.

I have the similar problem with my exhaust system. although, no check light is on, when my car is idling or earlier today when i was just driving for awhile with the heat on, i spell a strong exhaust smell in the car.

The airbag light stays on continuously despite being checked. i see that this is a known problem with the airbag but no recall has been issued. i don't have anything under my seat to affect the units being unplugged

I purchased my explorer in october 2011. i have been suffering with bouts of nausea, vomiting, dizziness, weakness and general instability since august 2013. i have been under several doctors care with little improvement in my condition. most recently i have been diagnosed with vestibular proxsysmia. my major concern is that these symptoms could well have been caused by persistent carbon monixide exposure. i will be pursuing this possibility with the medical professionals involved with my case. i just recently traded in this vehicle for a ford escape so no longer own it.

When i step on the gas going up a hill or going on to the freeway i smell exhaust in the vehicle.

Tl* the contact owns a 2012 ford explorer. the contact stated that the vehicle had an exhaust odor in the vehicle constantly. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 75,000.

Tl* the contact owns a 2012 ford explorer. the contact stated that there was an abnormal fuel odor while operating the vehicle. the check engine warning indicator illuminated. the vehicle was taken to the dealer where it was diagnosed that the fuel odor could not be diagnosed; however, the check engine indicator failure was diagnosed as an air filter needing to be replaced. the vehicle was repaired, but the failure recurred. the manufacturer was notified of the failure. the failure mileage was approximately 100,000.

Drove vehicle with air conditioning on and recirculation closed from texas to virginia and back at normal highway speeds. there was an exhaust smell in the car most times. had to be taken to emergency care with respiratory distress a couple of days after returning. was on treatment for copd for the next five years.

Tl* the contact owns a 2012 ford explorer. the contact stated while driving at an unknown speed and making a right or left turn, the steering wheel locked. the electronic power steering assist warning light was illuminated. the contact called landers ford south (95 goodman rd e, southaven, ms 38671, (662) 349-4300) however, the vehicle was not diagnosed nor repaired. the manufacturer was not contacted. the contact stated that the failure was like the failure listed in nhtsa campaign number: 14v286000 (steering). the failure mileage was 186,000.

Vehicle had been stationary all day. got in it to back and and power steering failed. light came on the dash that said power steering assist fault.

Tl* the contact owns a 2012 ford explorer. the contact stated while driving 40 mph, the steering wheel became difficult to turn. the contact stated no warning light was illuminated. the vehicle was towed to an independent mechanic where it was diagnosed with needing the rack and pinion replaced. the vehicle was repaired. recently, the vehicle started experiencing the same symptoms, and was taken to suburban ford of ferndale (21600 woodward ave, ferndale, mi 48220 248) 399-1000) where it was diagnosed with needing the rack and pinion replaced. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was informed of failure and determined that the contact had to pay out of pocket for the repairs. the failure mileage was approximately 106,653.

Failed state inspection (emergency brake), further diagnostics revealed calipers not working for rear disc brakes, similar to the recall of 2015/16 ford explorer's brake issues- a detailed picture of report/diagnostics included

The power steering, four wheel drive, and traction control completely stopped working even after i had it towed to the dealership some months back to fix this problem! also,the myford touch goes black and will not work for weeks. when the power steering quit i was on a paved side road near my home.

There is a strong smell of carbon monoxide when the engine is reved over 3000 -3500 rpm this happens every single time. it seems to be on par with the other complaints regarding this issue with the exhaust system. i noticed this issue since i bought the car from the used car lot.

The power steering assist warning came on and i lost power steering. this issue was a recall issue with ford. t took the vehicle to sanderson ford and they contacted ford special service support center regarding the recall and warranty on the vehicle for recall. ford did not approve the repair stating the vehicle was 13000 miles over the allotted mileage. really??? following are the exact comments from dealer to ford and ford to dealer taken from copies of their communication: dealer comment: november 23, 2020-request ford agent: if safety program 14s06 is closed and steering gear is required the vehicle must fall within the 10 yr/150,000 miles to be eligible for this repair. nov 24, 2020-dealer-14s06 looks to be still open to myself and the technician please clarify ford agent- 14s06 is closed on oasis thank you. ford agent- not approved. please be advised this is not approved. if 14s06 was open we could approve it but because 14s06 is closed and veh is over the fsa guidelines for 15n01 then we cannot approve. 14s06 was closed back in 08/07/2014. dealer response: my apologies. just.trying to do my due diligence for the customer. 15no1 is still open. which then refers to 14s06 for explorer. the steering gear was not replaced when the 14s06 was claimed years ago. only the reprogram was performed. 14s06 has a supplement which is copied and pasted as follows: subject demonstration/ delivery hold-safety recall 14s06-supplement #3 certain 2011-2013 model year explorer vehicles reprogram power steering control module and steering gear extended coverage why did i not receive the coverage? i don’t have enough letters allowed to continue the quote. but the supplement says if denied the steering gear assembly cause veh had exceeded the original recall i should get a refund. ford has had this safety issue for a long time. my cost was $2,100.

Tl* the contact owns a 2012 ford explorer. while driving various speeds, the power steering assist suddenly failed and caused the steering wheel to become very difficult to turn. the vehicle was taken to an independent mechanic who indicated that the power steering was faulty. the contact indicated that the power steering assist software was updated in 2013, but the failure still occurred. the manufacturer was notified of the failure. the failure mileage was 160,000.

While driving the vehicle started to make a grinding noise coming from the front area. pull over and tow to dealer . the transmission pto had a internal failure. the car only has 51k miles normal driving. i search on the internet and found that ford had several issues with this part breaking in low time. this could be a safety hazard. *tr

The rear brake calipers were not releasing properly after application of the brakes. this led to accelerated wear of the brake pads, overheating of the pads and rotors, and ultimately, non-repairable damage to the rotors. we believe this is a safety issue related to a design flaw that could lead to brake failure, or overheating to the point of creating a fire or explosion hazard.

Fumes entering the cabin making the passengers nauseous and resulting in headaches. we noticed that only when we are in my husband's car that my children and i become sick with headaches and nausea. my husband drives to work in this vehicle and usually arrives to work with a headache. he didn't realize that the car was making him sick. he trusted the service people when they told him the car was fine. he typically dives on highways. the fumes are coming through the vents.

Vehicle has an illuminated airbag service light supposedly due to a malfunction in to electrical connections of the airbag system or a faulty drivers seatbelt tensioner. apparently this will result in the airbag not deploying during a crash. ford dealers have serviced other parties explorer's with the issue by checking electrical connections and adding dielectric grease or by replacing the driver's seatbelt tensioner. this repairs usually result in upwards on 5 hours of labor plus parts which the owners were charged. these fixes are only temporary as the problem typically returns. this is a safety issue resulting from poor manufacturing or installation of parts and numerous explorers manufactured between 2012 and 2016 are experiencing it. owners should not be charged for the incompetence of manufacturing processes or lack of planning especially when the problem is safety related.

About a year ago i bought 2012 ford explorer xlt with a 2.0 four cylinder eco boost engine from a dealer in akron ohio. i live in rochester, ny. during the first winter months i had the car, when i had the heat on i noticed a strong exhaust smell in the cabin. at first i thought i was crazy because the car was in such great shape, but the more passengers would say the same thing i started to realize it was a real issue. i did some searching online and see that other people have the same issue. when i have the heat on and i put the circulation in recycle mode, it seems to subside the problem a little, but then the recycle mode shuts off and goes into fresh air mode automatically again i get blasted again with these horrible fumes. this happens about every 5 minutes while i am driving and i have to keep hitting recycle and opening up the windows while i am driving to air out the fumes. when i am moving at 50 or more it does not seem to be an issue, i don't know why, but when i come to a stop it is bad, exhaust fumes spew into the cabin. i get headaches all the time while driving. i am afraid to take my kids in the car because of this issue. if i start the car first thing in the morning and i forgot to turn the heat off the night before, the heater kicks in when i start it and it is bad. this morning it snowed here in rochester so i went out and started the car and let it warm up for 5 minutes, when i came out it smelled so bad i couldn't even get in. i had to rolls down the windows and let it air out, and even then when i came to work today i have had a headache all day and i smell like an exhaust stack. please help me. i love the car, except for the fumes issue.

Tl* the contact owns a 2012 ford explorer. while driving 75 mph, the front passenger a pillar fractured without warning. the vehicle was taken to a dealer where it was diagnosed and confirmed that the front driver side a pillar needed to be replaced. the vehicle was not repaired. the contact mentioned that the front passenger a pillar previously fractured. the manufacturer was made aware of the failure. the failure mileage was approximately 80,000.

Power steering on the vehicle has failed on and off. i find out tomorrow what kind of service bill i am going to be hit with when they attempt the recall. this recall has been around since 2014 and i was never notified of it! if this had happened while my wife was actually driving the car it could have caused a major accident! *tr

For all three rear seat belts the latch plate will not engage in the seat belt buckle. the rear seats are rarely used so i don’t know how long they have been inoperative.

Recall 14s06/15n01 performed in 2016 for failed steering. complete steering rack replaced. 4 years later the steering completely failed again while my wife was driving. luckily i was with. vehicle is impossible for her to steer when it failed. i was able to take over and get the vehicle home. takes all the strength you need to turn. took it to ford dealership. ford refuses to replace the failed steering rack again that was replaced under a safety recall. ford also refuses to help with any financial support for the $3000 repair. in review of 14s06 and 15n01 there have been multiple supplements with extended coverage but only 1 time replacement. thus they are recusing themselves of liability should a crash have occurred. the safety recall solution is simply a continuation of a major safety issue they do not stand behind. i'm grateful my wife and kids were not alone or in an accident. others may no be so lucky and ford needs to be held responsible for their solution. 8 year old vehicle. steering has failed every 4 years since new. recall means nothing, people will get hurt.

Vehicle shutting down while driving.

Leaving my home and driving down the street power steering locked, was unable to steer vehicle and almost caused an accident. there was a prior recall for the steering component and thought this would have been corrected. very dangerous to lose steering power while driving. had multi point inspection checked by dealer july 23 and no issue was found by the dealers.

Tl* the contact owns a 2012 ford explorer. the contact stated while his wife was driving and making a left turn, the steering wheel became difficult to turn. the contact stated the service traction control and the power steering assist warning lights were illuminated. the contact was able to drive to his residence. the vehicle was taken to the local dealer (hertrich ford of easton located at 9617 ocean gateway, easton, md 21601, (410) 822-2900) where it was diagnosed with needing the rack and pinion replaced. the vehicle was repaired. the manufacturer had been informed of failure. the failure mileage was 151,977. *ln *js *js

Power steering assist fault, my steering was intermittent but now its completely gone. i can not steer my car. it was stationary , it happened as soon as i started my car.

I was driving on highway today at 70mph and all of a sudden i heard a slapping noise on passenger side the rubber molding from winshield came loose and was hitting passenger window. after stopping at next exit i was able to push it back into trim piece but the trim piece is a little loose.

When it rains water leaks inside vehicle in the rear area. i checked online and many people have the same complaint about water leaks. if it rains a lot the spare tire compartment fills with water. also, when water leaks you get that funky smell inside vehicle. afraid that mold can built over time.

Water leaks inside vehicle filling up spare tire compartment (rear of suv). this happens when it rains. i have read many complaints of people saying the have the same problem with their ford explorer.

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving, the vehicle loss power steering assist with the power steering assist warning light illuminated. the vehicle was taken to and independent mechanic who retrieved dtc code: (u2011-49). the vehicle was taken to earnhardt ford located at 7300 w orchid ln, chandler, az 85226, and the contact was informed that the vehicle was previously repaired under nhtsa campaign number: 14v286000 (steering). the manufacturer was made aware of the failure and stated that the vehicle mileage limitation had been exceeded. the vehicle was not repaired. the failure mileage was 150,140.

I own a 2012 ford explorer. recently i received a warning on the dashboard indicting that there is a “power steering assist fault”. this happened while i was driving the vehicle with my family (lucky at a low speed). i am aware of a recall for this issue. in short, the recall covers 2011-2013 explorers and mandates that ford replace first the software for the steering rack assembly and if that does not rectify the problem then the entire steering rack assemble itself. i visited my local ford dealer who diagnosed the issue and stated that the entire steering rack assemble failed and needed to be replaced. they also informed me that my vehicle is not covered under the recall. my question is why? a known steering issue for 2012 explorers is clearly evident on my vehicle. seems ford is passing the blame for a known issue! i must note that there are only 45,000 miles on this vehicle and for this to fail with so few miles (while i was driving) is unacceptable. it is unclear to me why ford would not cover this under the recall especially since it is a major safety issue. nhtsa campaign number: 14v286000

Water is leaking from the roof that causes electrical issues. bad design by ford in which seal seams not properly installed, which cause leaks inside vehicle.

The power electric power steering assist, the power steering, my blinkers, all went out when my gear box did. for the second time. ford has recalls on these parts but not for my vin number.

While driving on the expressway, down a straight stretch of road the molding on my driver's side window trim flew off. there were no cracks or damage to it prior to this happening. after i leaving my destination, the sticky rubber underneath came loose, flapping against my windshield and driver side window until it flew off, hitting the car behind me. i was also on the expressway doing around 75 mph when this incident occurred. *tr

Ford spain unable to conduct recalls due to no parts available for explorer 2012. discussed with. *tr

Recall repair failed. same issue and ford declines to repair. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving at various speeds, the turbo boost failed to operate as intended. there was an abnormal noise once the turbo was activated. the contact stated that the check engine light was illuminated. the vehicle was taken to hixson auto-plex (2506 s macarthur dr, alexandria, la 71301) to be diagnosed. the contact was informed that the turbo booster was defective and needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 150,000.

My truck burst into flames 🔥 and burn to the ground while parked in the drive way. *tr

My wife and kids were driving our 2012 ford explorer on the highway when the dashboard gave a notice of "service power steering" and "service advancetrac". the suv instantly lost all power steering and my wife had to muscle the vehicle off the highway. after taking some time to look int what could be the cause i ended up having it taken to the germain ford of beavercreek. upon diagnoses they stated that the electric power steering gear had become faulty. i asked if this was covered under the 'field action notice' or the recall that were available for this issue that i have seen all over the internet. it was explained that due to being 9,900 miles over the warranty of the field action notice they would not cover it, even after a asking through a provisional request to ford. i called ford customer service and was advised that this suv had the initial recall on the electric power steering back in 2014 and that this field action notice is a follow-up coverage for that. i stated that this fix must still have issues and was advised that ford has the thought that if something was wrong i would have brought it in before the 150k/10 yr mark. i stated we didn't know anything was wrong until now.

My power steering and power assist went out for a second time after being replaced under a recall making it hard to steer and tearing up other parts in my vehicle. i was told by a ford dealership that the recall was only good to be replaced once and i would have to pay for it a second time. *tr

Started my 2022 ford explora , and as i started to back out of my parking space i noticed i could not steer with the steering wheel , the steering froze on me . i attempted to start the vehicle once more and i found my self in the same situation with my steering frozen . i traveled over 78 miles with no steering capability.

Passenger side strut mount broke causing noises when turning either direction. making steering hard. when looking for replacement part, it was hard to locate because this seems to be a common problem and parts can’t be kept in stock

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving at various speeds, the vehicle shut off and the low oil pressure warning light flashed. the contact took the vehicle to an independent mechanic where the vehicle was diagnosed with both a defective o2 sensor and low oil pressure sensor. the vehicle was repaired; however, the failure persisted. the manufacturer had been notified of the failure and informed her that there were no recalls on her vehicle. the vehicle had not been repaired and was not taken to a dealer. the failure mileage was 143,000.

My wife was driving down the street and the steering wheel locked up on her. now it is stiff and cannot drive it. the dealership told me since it was over 160,000 miles that they will not fix the recall.

Tl* the contact owns a 2012 ford explorer. the contact received notification of the nhtsa campaign number: 14v286000 (steering). shortly after receiving the recall letter, the contact’s wife was driving at 20 mph and experienced complete loss of power steering. the contact also experienced the failure while driving at 70 mph. the vehicle was taken to mccombs ford west located at 7111 northwest loop 410, san antonio, tx 78238, where a software update was performed however, the failure recurred. the contact also experienced the loss of power steering assist while the vehicle was being reversed out of the driveway. the vehicle was then taken to an independent mechanic who informed the contact that the rack and pinion needed to be replaced. the manufacturer had not been notified of the failure. the failure mileage was approximately 165,000.

Vehicle overheated without warning leaving me stranded on a deserted highway. after speaking with a mechanic and having them come to the vehicles location and performing a visual inspection he stated antifreeze was leaking from the water pump. the vehicle was taken to a local ford dealer and upon completing a diagnostic check they confirmed the “internal” water pump had failed without warning. i was contacted 5 times by the dealership and each time the news got worse. then final call the advisor told me to fix it and nothing was going to be guaranteed to last it was going to cost approximately $4,000 before taxes. they’d also have to change the oil twice along with the spark plugs. the vehicle had just been at a local ford dealership for maintenance and to fix outstanding recalls and after checking the service manual nothing is “suggested” “recommended” or “required” to service the internal water pump.

The front strut tower mounts are bad. this is on every 2011-2015 ford explorer i have seen. it makes a bad clunk sound everytime the wheel is turned.

When it rains i have water coming into my vehichle and it even comes through the seatbelts. i have water in my floor now.

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving approximately 70 mph the driver side exterior (a) column window trim fractured and was ejected from the vehicle. the local dealer champagne ford city (701 west market view champagne il.) was notified of the failure. the contact installed a replacement part to remedy the failure. the failure occurred on the driver side (b) column trim. the repair was still pending. the failure was also present on the rear hatch trim. the manufacturer was notified of the failure but no assistance was offered. the mileage was 85,000.

Power steering assist fault, first appeared january 9th 2020 - purchased vehicle with around 146,000 miles on 4/2019 - we are the second owners, first owner bought new and had detailed maintenance records - never had recall work done from 2014 regarding this issue. took to paul miller ford, lexington, ky - stated ford should have to fix - but they won't because it is over 150,000 miles. power steering assist fault light came back on feb 7, 2020 - and still remains on and un-driveable. ford refuses to fix the issue, and i'm not the only one. there are several of us on forums being told the same thing. i do not believe the previous recall fixed them all - they only contacted ones that were manufactured out of chicago - with this many still having problems, there has to be problems with all models during this time-frame, regardless of where they were manufactured. this is a safety issue and should be addressed and ford should be held accountable. had i known about this issue - i would not have bought the vehicle.

I have coolant leaking, i took it to a shop to be diagnosed and was told that it would cost over $2,000 since the water pump is in the front of the engine, there is only 132,000 miles on my car and i shouldn’t be having this issue!!

Tl* the contact owns a 2012 ford explorer. the contact stated that the vehicle had a leak and four inches of rain water entered the rear wheel well of the spare tire. the contact was concerned that mold would grow under the carpet of the rear well. the contact called mooresville ford dealer, (151 e plaza dr, mooresville, nc 28115, (704) 664-1300) and was informed about the fee of the repair. the vehicle was not taken to a dealer due to the repair fees. the manufacturer was made aware of the failure but did not assist. the failure mileage was approximately 62,000.

Tl* the contact owns a 2012 ford explorer. when the vehicle was started, the power steering warning indicator illuminated and the steering required extra effort to turn. the vehicle was turned off and on and resumed normal operation after five minutes. the vehicle was taken to tropical ford (located at 9900 s orange blossom trail, orlando, fl 32837, (407) 851-3800) where it was diagnosed that the eps software needed to be updated. the contact was informed that the vehicle was previously repaired per nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 106,000.

Airbag light has been on for a week now. took it in to the ford dealership to find out the wiring is malfunctioning. according to the dealership it is a common issue with 2012 models. i was told that since the airbag light is on, if i got into an accident the air bags will not deploy. this is a major safety concern. now i am having to pay upward of $400 to repair.

When engine is started, the airbag lights go off but come back on and stays on. this started a month ago and the warning light still switches on when the car is started

After a recall free fixed, the car its showing the samething problem, but the dealershi say now i should to pay because 4 years ago was fix it....

Vehicle in motion. steering became more difficult. no sensor light came on. i pulled over to stop and sensor said power steering and intelligent 4 wheel drive need service. called mechanic . tried to drive and steering was completely locked .

Our suv lost power steering while driving and unable to steer vehicle without excessive force. warnings that came on dash include: service power steering now, advancetrac warning, and all terrain warning. the turn signals also will not operate properly.

Loss of power steering control

Tl* the contact owns a 2012 ford explorer. the contact noticed an abnormal exhaust odor coming from the ventilation system without warning. the contact mentioned that the odor was only present when the vehicle was idling. the vehicle was taken to hastings ford inc (3013 e 10th st, greenville, nc 27858, (252) 758-0114) where it was test driven and determined that the exhaust was leaking at the manifold. the vehicle was not repaired. the failure recurred multiple times. the manufacturer was made aware of the failure and provided case number: 25071531. the failure mileage was approximately 111,000.

Steering system failure appeared in my car and i could no longer move the steering as it got too hard for no reason, i don't even want to imagine what would have happened if i had driven on the highway with my family i think it is the defect of the ford for which ford should be responsible for solving this problem to prevent crashes

Electronic steering gear assembly was a recall and was replaced. replacement part has now gone bad once again. ford is not honoring the warranty it provided for this part. vehicle has no steering power now. went out while driving down the road. unable to turn left causing to go off the road. was able to correct and traveled to dealer to find out that the steering is gone.

07/25- had recall ordered- toe link on both sides, rear. performed at harrisonburg ford, va. ; 09/04 driving on route 33 in va, mountain road. heard grinding noise coming down mountain, noise steadily increased and began to feel like a loss of control. slowed down and a mile from shop the noise stopped. went to rice tire in va and had it checked. the bolt holding toe link on right side had dislodged nearly completely. had it replaced and told to go to ford to re torque both sides.; 09/05 went to ford. was informed that mechanic had hand torqued the bolts, essentially misread instructions. manager actually stated that they were going to have to call many other customers to re torque their toe links correctly as well. i asked for alignment as well, because this problem would surely affect balance and alignment, this was performed as well. they billed it to recall warranty dept.; 11/6 driving on 25 in colorado springs 65 mph, traffic stops and as i break heavily i lose control and vehicle hops a lane. no accident.; 11/07 take vehicle to ford to check toe links, was told both nuts were loose, left and right, the knuckle on one side has snapped the brakes are bad, rotors and back 2 tires are bad..i specifically asked , says that this is all related. the front brakes are worn as well, clearly from compensation of driving with bad toe links. i was told specifically yes this is all related. ford recall manufacturer refusing to cover toe links as well as all associated damage, totaling over $3k. i have never had any issues with vehicle and perform regular maint on tires brakes and rotars, etc. and within 3 months of recall i have had 2 life threatening incidents and complete ruination of my vehicle safety, and alot of damage incurred. receipt of recall on 11/25 stating everything related is green. no way this damage is not associated to "new, safer" toe links.

I bought my explorer in june 2019. after purchasing i noticed the smell of the exhaust inside the vehicle .throughout the summer months i drove with the windows down due to the a.c. not working properly . i continued smelling the exhaust but financially unable to seek repairs. with cooler temperatures the windows now closed the smell of the exhaust was more apparent and i begin to experience severe headaches, frequent nausea, fatigue and some dizziness and confusion. i was told of reports of carbon monoxide issues with this make of vehicle and spoke to ford about repairs as well as other recalls needed for my explorer. i took my car for the repairs today and am still experiencing the carbon monoxide issue still. i will be contacting the ford dealership tomorrow as this wasn't repaired. i'm concerned for my health and having this issue not fixed .

On 11-3-2019 at around 1820 hours while driving in the mountains, a yellow "service power steering soon" light illuminated. i acknowledged the warning and felt no change in handling at the time. i continued driving about another 10 minutes to my destination. as i turned into a driveway i could feel the steering get very tight and mentioned it to my passenger. i parked the car and returned about two and a half hours later. when i started the car at that time, a red "service power steering now" warning illuminated. i attempted to turn the steering wheel and was only able to do so with great effort. i drove the car about 100 ft and parked it for the night until i can get a tow truck for it. i will be contacting my local dealership, redlands ford, where i purchased the car originally.

Recall: 14v286000 recall date: 05/29/2014 component: steering:electric power assist system hello, i own a 2012 ford explorer limited. we received the recall several years ago from ford. we then took it to the dealership and had the recall completed. here recently, the steering has intermittently become very difficult to operate when first started up and first moving. so far, we can regain operation by shutting off the vehicle and then restarting. it seems obvious that ford's "fix" for this recall did not address the issue. we are now nervous that this will show up while on the highway. we are now facing the high cost of replacing the rack and pinion.

Tl* the contact owns a 2012 ford explorer. while driving approximately 35 mph, the steering lost power and the service power steering indicator illuminated a few minutes prior to the failure. the vehicle was towed to an independent mechanic who replaced the fuse. surprise ford (623-792-2522, located at 16825 w. waddell road, surprise, az 85388) was called and stated that there was no recall. the manufacturer was not made aware of the failure. the independent mechanic informed the contact that the failure might recur. the failure mileage was approximately 153,000.

Tl* the contact owns a 2012 ford explorer. while driving 40 mph, the power steering failed without warning and it became difficult to maneuver the vehicle. the vehicle was taken to corwin ford tri cities (1225 n autoplex way, pasco, wa 99301, (509)544-8000) where it was diagnosed that the steering gear needed to be replaced. the contact was informed that the manufacturer extended the warranty to ten years/150,000 miles for the steering. the vehicle was not repaired. the manufacturer was not contacted. the approximate failure mileage was 210,800.

Came out to start up my vehicle when immediately my power steering assist fault came on. it wouldnt allow me to back my car back nor turn my steering wheel as if it was locked. so i turned the car off feeling discouraged i may have waited 20 minutes and started the vehicle up to now there is no message. i proceeded to drive the vehicle once i made it back home the message came on once again at this time i took out my car book and it gave information on what the problem is and to seek service as soon as possible.

Tl* the contact owns a 2012 ford explorer. while driving 45 mph, the steering seized and the power assist warning indicator illuminated. the contact managed to drive the vehicle home. the vehicle was taken to jim burke ford (2001 oak st, bakersfield, ca 93301, (661) 328-3600) where it was diagnosed that the steering column needed to be replaced. the vehicle was not repaired; however, the steering module was updated. the failure recurred. the manufacturer was made aware of the failure. the failure mileage was approximately 132,000.

Tl* the contact owns a 2012 ford explorer. while driving 25 mph, the "power steering aid off" warning message illuminated and the steering wheel seized. the vehicle was towed to anderson ford of grand island (120 diers ave, grand island, ne 68803, (308) 384-1700) where the contact was informed that the vehicle was repaired per an unknown nhtsa campaign number and that the power steering needed to be replaced. a repair appointment was scheduled for october 24, 2019. the manufacturer was made aware of the failure and stated that they were not responsible due to the vehicle's mileage. the failure mileage was 159,111.

Power steering recall of 2014- my vehicle was recalled for steering was fixed under a recall in 2014 the extended the warranty to 10 years of 150,000 miles. my vehicle keeps showing a power steering assist default. it has been to the dealer and they claim it is not saving a code so they can't do anything. what is gonna happen when it happens at 70 mph and me or one of my family members is killed. they need to honor their warranty and fix it. i can not drive it to dealer once ther steering fails and they tell me this is the only way they can fix it.

Since march 2019, i had been experiencing a slight stiffness in the power steering. by may, the traction sign came on then went off. when i asked the dealer about this, they said there was a 2-3 week wait to have the car looked at. it didn't happen often, but infrequently. then one day in late june, when i turned on the car and backed down the driveway, there was no power in the steering. i drove back up the driveway and turned off the car. then turned it back on and all was fine. in late july it happened again and early august it completely went out. i was able to get the car in at the dealership on a friday and they found it was the steering gear failed internally. they finished repairing the car by the following tuesday. when the car was at 141,000 miles i had asked if there were any recalls that haven't been done on this car. they said no. my questions is: does a safety recall expire?

While my was driving she went to accelerate from a stop and heard a noise. she thought maybe she ran over glass or something. when she went to turn the corner the vehicle kept going straight. she ended up hitting another vehicle due to the rear suspension breaking. my vehicle is part of the rear suspension recall.

The vehicle was started up and went to back out of a parking spot. the vehicle was practically impossible to steer. the steering was the worse ever to try to turn the wheel. had to pull into another parking spot and park it there. turn the car off. then came back a few hours later and started the car and the steering worked fine. this has happened on previous occasions when starting the vehicle. the steering is impossible to turn the wheel. again, this has happened to me before, but luckily only when starting up and initial driving. it has probably happened at least 4 times to me and at least 2 times for my wife. i have heard of other people's steering stop when driving!

Tl* the contact owns a 2012 ford explorer. while the contact's wife was driving 65 mph, the vehicle shut off completely without warning. the contact called riverside ford lincoln (2089 riverside dr, macon, ga 31204, (478) 464-2900) and was informed that they were unaware of a possible defect and suggested the contact bring in the vehicle to be serviced. the manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. the contact was referred to nhtsa. the vehicle was not diagnosed or repaired. the failure mileage was unknown.

When turning left steering would not return without extreme force on my part. very dangerous because it kept me going left and would cause a wreck. dealer duplicated the steering problem. vehicle was in motion. dealer stated the problem was with the steering gear: refer to recall 19v-435

Car won’t go into park

Tl* the contact owned a 2012 ford explorer. the contact stated that while driving at 30 mph and making a turn, the steering wheel was wobbling and crashed into a tree. the vehicle flipped into an embankment. there were no warning indicator lights illuminated. the contact sustained injuries to the neck/back that required medical attention. all the air bags deployed. a police report was filed. there was no fire due to the crash. the vehicle was towed to an independent lot. the contact called five star ford lincoln of warner (900 russell pkwy, warner robins, ga 31088 (478) 273-8151) but the vehicle was not diagnosed or repaired. the insurance company deemed the vehicle a total loss. the manufacturer was contacted who provided case number: cas 21979461 but no further assistance was provided. the contact received nhtsa campaign number 19v435000 suspension. the failure mileage was 130,000.

My 2012 ford explorer leaks from the 3rd row seatbelt. it has ruined the carpet in the back and molded it. it also filled up the spare tire area with water and rusted the rim of the spare tire and the inside where the tire sits. i did not notice this until many months after i bought it because i wasn't using the 3rd row at the time.

Lost communication with the climate control system. the windows lock up, and the car blows constant heat through defrost. no hazards can be used as the entire control panel is out. very unsafe without hazards, let alone full blown heat when its already . 105 outside with the heat index.

When the vehicle is stationary and i turn on the vehicle it displays the following message "power steering assist fault" and the steering wheel locks and i am unable to move the vehicle until i turn it off and turn it back on at least 2 times. i am afraid if this fails while i am driving i could kill myself or someone else.

Takata recall

When it accelerate 0 to 60 it feels like trembles, even when it passes 60 mph it feels. if you active the over drive it feels iven more... i replace the tires, brakes , control arm, motor mount. the mechanic check everything. so the only rest for check is the rack and pinion the hall thing. the explorer is in very good condition

Power steering default activates which cause you to use extreme force to navigate the wheel and there is a popping noise in front of vehicle. all while driving and sitting still.

Tl* the contact owns a 2012 ford explorer. while driving, the steering wheel seized and the power steering assist warning indicator illuminated. the contact was able to coast the vehicle to the side of the road and powered off the engine. the vehicle was restarted and was able to drive normally. the contact stated that the vehicle was previously repaired per nhtsa campaign number: 14e001000 (steering) at visalia ford (1300 e mineral king ave, visalia, ca 93292, (559) 625-1000). however, the repair did not correct the failure. in addition, while making turns, the steering wheel became difficult to turn and the power steering assist warning indicator illuminated. the contact stated that the vehicle would only move forward and backwards. the vehicle was unable to be driven and was not taken to the dealer or an independent mechanic for diagnostic testing. the manufacturer was not made aware of the failure. the approximate failure mileage was 75,000.

I have a 2012 ford explorer that was included in the safety recall 14s06. the pscm was reprogrammed prior to me purchasing the vehicle. associated to recall 14s06 is the extended coverage program 15n01, which is to remain open on the vehicles that were recalled in the event that any loss of steering assist dtcs are present. my explorer has a complete loss of power steering and the dealer has noted that my entire steering gear assembly must be replaced. ford refuses to acknowledge extended coverage 15n01. this coverage is supposed to last for 10 years and 150,000 miles. i am at 144,000 miles. ford continues to repeat that my car is not included in the special coverage. however, publications from ford indicate otherwise. replacement of my steering gear is $2,200. all of which should be covered by ford. my power steering and stabilitrak warnings go off and i lose power steering while driving. this is a safety issue that needs to be addressed correctly by ford. ford’s customer care department is severely incapable of answering the most basic questions. they are also incapable of accurately documenting what you have called about making it impossible to reach any resolution or provide information beyond what you research on your own. i requested escalation and was told that they don’t have bosses, won’t escalate my request for additional information or provide original recall notifications for my vin. i was told the only way to pursue the issue further was to write a letter.

For the past year while driving at highway speeds the steering wheel gets "stuck" in position and will not turn left or right to stay in your lane. i have to apply heavy pressure on the steering wheel to make it move again but afterwards it appears to drive normally except on the occasion when it does it multiple times in a 3-4 hour trip. i mentioned it to my ford dealership when in for other service but nothing was ever done about it and they denied a recall was open for the steering. fast forward to may, june, july and august 2019. on occasion when backing out of my garage, the steering wheel would lock up and i could not steer the vehicle without using excessive force. the steering wheel would then release and steer as normal. this happened more times than not so i started to wonder if it was the the brake pads and rotors sticking together because they were wet when the vehicle was parked but that theory quickly got shot down as it happened even in a long dry spell. today, sept 05, 2019 as my wife went to back out of the garage, the steering wheel was completely locked up and would not budge. normally i would rock the steering wheel left to right, back and forth and it would free up but not this time. after searching for remedies on the internet one person recommended to turn the vehicle off and wait a few minutes and then to start it up again. i did this and it worked! i also want to relay that at no time did i ever see a warning light on the dashboard while driving at highway speeds or when starting the vehicle after being parked in the garage. its possible that the steering may have been repaired in the past before i purchased the vehicle (used) as it does not show up in a recall by vin search. note: just started car again and the steering is locked again. took several restarts to free it up!

The steering locked on my 2012 ford explorer ltd. while driving down a city street. i could not turn the steering and had to coast off the road. had to call to have the vehicle towed. a notice on the car said check power steering. i seen where others have had similar problems with this vehicle, but i didn't see it as a recall item on your site.

Experiencing hard shifts with a thud. happens when the vehicle is slowing down then when i accelerat there is a delay then a thud when it finally shodts into gear. apparently i'm not the inly one from what ive heard. i wish ford would fix this issue. i have taken it to garage but they were unable to determine the issue.

I had a sync black screen the central processing unit and apim was no good so i had no control of anything like the heat defrost or anything that controlled with the touch screen including the rear camera and sensors to the car and from what i read that is a known problem with that car of that year.

Twice in 5 days the vehicle has “awd off” error message pop up when driving at 25mph, and has forced the vehicle into idle while in traffic. all of the mechanics we talked to won’t touch the vehicle because this a known issue, and direct us to the ford dealership to have it serviced. there is zero sense of safety when driving it.

Water leaks in through the third row seat belt tensioner. water runs down the seat belt and pools on the floor. this happens when the vehicle is stationary or moving. water in the seat belt assembly is a safety risk. i reported it to ford, they declined to fix it.

On 4/17/2019 my air bag light came on its not blinking just solid its been almost a week and light is still on. i have researched this issue and it appears to be a common issue with my ford year and model. from what i researched none of the ford repairs have permanently repaired this issue. from i have read in these complaints is the airbag will not deploy when this light is on wondering why there is not a recall for this very dangerous condition. i am not taken my car to a ford dealer to pay hundreds of dollars for a temporary fix this needs to be addressed asap.

Power steering assist fault came on. 2014 a recall for this issue. i just bought this vehicle 3 weeks ago, can i still have work done.

Tl* the contact owns a 2012 ford explorer. the contact stated that the power steering failed and the steering wheel made an abnormal grinding noise when turned. there were no warning indicators illuminated. the vehicle was taken to an independent mechanic who stated that the vin was included in an unknown recall. the vehicle was then taken to gosch ford of temecula (26895 ynez rd, temecula, ca 92591, (951) 708-9148) where it was diagnosed that a new power steering rack needed to be installed. the vehicle was not repaired. the manufacturer was made aware of the failure and stated that the recall repair could not be performed because the vin did not match the vehicle. the failure mileage was 108,107.

Steering wheel locks up when you start truck and have to turn off and restarts to go away

Purchase vehicle 2 21 2019 and the two engine lights warning lights breaking decelerates which is very dangerous driving on the highways. service light tracking light stays on and the vehicle does all this on it's on. i have contacted by chat the ford corporation about this serious issue with this make and model. i was told their was no service bulletin so they could not help me. they refuse to address the dangerous matter this make and model has very dangerousand the lights are still on. also with the engine lights staying on all the time the cruise control does not work.

The control panel that shows the rear backing and then switches to controlling temperature, radio, seats, etc has failed. there is no backing assist or any controls for interior functions. the feature stopped when in motion and hasn’t come back on since.

Airbag lights have come on and off on my car for the past few years. ford fixed issue one time under warranty. faulty wire connection is what i was told and everything else was fine, according to ford dealership. my airbag lights are on once again and it appears this is a big problem with the ford explorers. it seems that 2011-2018 are affected by some sort of airbag malfunction. ford is not helping anyone and people are paying ford hundreds, if not thousands of dollars to fix the problem only for the problem to still exist. it is wide spread and not just an issue in certain climates. at what point does the manufacturer become liable for faulty safety equipment? we are all being told that our airbags will not deploy if in any accident, large or small, and to me this is a huge problem. how many lives need be lost or in jeopardy before someone can hold ford accountable for their obvious defect? this is my only vehicle and i simply cannot afford to have it in and out of the shop for repairs that shouldn’t even need to be done in the first place. i have several small children that ride in my vehicle daily and now i feel their lives are at risk whenever we go to the grocery store. i don’t have hundreds or thousands of dollars to keep dumping into my vehicle for a repair that ford should recall and fix themselves. there are a few tsb’s out at ford currently for the airbag systems and they seem to be primarily an issue with needing dielectric grease added at the connectors. i have found thousands of complaints from explorer owners with the same concerns and receiving little to no help from ford. it’s a matter of them saying “oh well” or “there’s nothing we can do”. this is completely unacceptable and quite frankly unbelievable that it’s happening on a 40k car. several mechanics have also stated that a safety issue of this magnitude should be a recall.

Power steering went out. my vehicle is part of the recall. took it to mcmullen ford in council bluffs, ia. they told me i’m 300 miles over the recall and it was going to cost $1,900 to fix. vehicle has 108,954 miles on it.

Tl* the contact owns a 2012 ford explorer. the contact stated that the electric power steering (eps) failed and the eps indicator randomly illuminated. the vehicle was not included in nhtsa campaign numbers: 14v286000 (steering) and 14e001000 (steering); although, the failure was the same as listed in the recalls. classic ford of smithfield (1698 e booker dairy rd, smithfield, nc 27577, (877) 679-8179) was notified of the failure and indicated that a diagnostic appointment needed to be scheduled. the vehicle was included in nhtsa campaign number: 19v435000 (suspension) and the dealer was to also schedule an appointment for the recall repair. the manufacturer was notified of the failure. the approximate failure mileage was 132,000.

Tl* the contact owns a 2012 ford explorer. the contact took the vehicle to billy howell ford lincoln (1805 atlanta hwy, cumming, ga 30040, (770) 887-2311) for routine service. the dealer noticed that the power transfer unit was leaking and needed to be replaced. two weeks prior, the vehicle was repaired by the same dealer per nhtsa campaign number: 19v435000 (suspension). the vehicle was not repaired and the failure recurred. the manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. the failure mileage was 140,000.

The same common problem with every single 2012 ford explorer. the airbag light came on and possibly disabled the airbag system. according to hundreds of explorer owners this issue is an endless money pit because there is no permanent fix and ford refuses to recall the vehicle for this problem. the cost for turning off the light at a ford dealership will be upwards of $400 and will only turn the airbag light off for a short while. i was promised by local ford dealer "there's a high probability i'll have to bring the car back in for this issues down the road and their apologies but there's nothing from ford to help me cover the cost of this repair". unsafe rip off.... pure and simple

Tl* the contact owns a 2012 ford explorer. the contact stated that while the driver was driving at a unknown speeds around a curve, the steering wheel seized as a result, the driver hit a curve and crashed into a building metal pole. the driver did not sustained injury, the front and rear passengers sustained bump and bruises that required medical attention. a police report was filed. the vehicle was towed to the contacts residence. the vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing. the vehicle was not repaired. the vin was included in nhtsa campaign number: 14v286000 (steering). the manufacturer was not made aware of the failure. the approximate failure mileage was 86,000.

Tl* the contact owns a 2012 ford explorer. the contact stated that exhaust fumes were present inside the vehicle. the contact's six year old daughter constantly complained of severe headaches within fifteen minutes of being in the vehicle. the vehicle was taken to john north ford (3002 us-50, emporia, ks 66801) where the contact was informed that there would be a charge for diagnostic testing. the manufacturer was not notified of the failure. the vehicle was not diagnosed or repaired. the approximate failure mileage was 61,467.

I have an exhaust smell coming from my vents. this odor is present in the front and back seats of the car. it is present when the vehicle is in motion, as well as when it is stationary. it happens at random times and can happen while driving at a slower rate, and while driving at high speeds. the dealership cannot identify the source of the smell.

Tl* the contact owns a 2012 ford explorer. while pulling out of the driveway at an unknown speed, the steering wheel became difficult to turn and the power steering assist fault warning indicator illuminated. the vehicle was taken to an independent mechanic who diagnosed that the control module needed to be replaced. the local dealer was not contacted. the vehicle was not repaired. the manufacturer was called, but the contact did not speak with anyone. the failure mileage was 78,000.

As i was driving on the highway out of no where i heard a flapping noise coming from the drivers side of the windshield, the saw a black piece of rubber immediately flapping around. i immediately slowed down and went to pull over to see what it was. then i heard a loud 'pop" and saw this black thing fly pass me. when i got out i realized the black pillar molding on the driver's side of the windshield had flown off. similarly enough, my room mate has the same year and model vehicle, about a week after mine flew off, her passenger side did the same thing, only driving on residential roads (slower speed). this piece is about 2 feet long, as a projectile filing off a vehicle in motion it very easily could have caused an accident or hit a pedestrian.

The car has water leaks, i started having problems with electrical function and fear of fire or contact in my car .

Start car and epas steering does not work. restart a couple of times was able to drive just once. the next day even restarting the car did not work. i see that their was a recall for this issue. i hope ford fixes this issue under the recall.

Tl* the contact owns a 2012 ford explorer. while driving approximately 65 mph, the black plastic trim near the driver's side window fractured and scattered across the highway. as a result, the contact's visibility was impaired. the contact checked the rearview mirror and noticed the vehicle behind her swerve to avoid the debris on the roadway. kisselback ford (1118 13th st, st cloud, fl 34769, (407) 892-5477) was notified of the failure and indicated that the part may be ordered. the manufacturer was notified of the failure. the vehicle was not diagnosed or repaired. the vin and failure mileage were not available.

While driving on a rural road warning lights came on. pulled over, turned vehicle off. turned back on. complete power steering failure. appears to be same issue as previous recall.

In 2014 there was a recall for my vehicle. it was not fixed because when checked my car did not show any problem. now i cannot drive my car due to power steering assist fault. i called the dealership and was informed they cannot fix my car based on warranty because it previously checked out fine. this car is not safe to drive and quite expensive to fix. why can’t the recall still apply to my car. my car was in my driveway when it happened so thankfully no one was hurt. but the danger remains if i have to drive it anywhere without being able to get it fixed.

This is a safety issue - air bags could malfunction at anytime due to miscommunication within the system. air bags can deploy at anytime or can fail to deploy when necessary. air bag light turns on and stays on. according to ford dealer this is a known issue but has not yet been recalled. seat belt buckle replaced, air bag diagnostic module replaced, program control module air bag reprogramed. light continues to turn on. has a wire harness issue l/f door module srs - wiring loom needs to be replaced.

Windshield side molding braking apart and flying off during drive.

Our power steering failed completely on 12/17/2018. exact symptoms as described in former recall 14v286000 - somehow ford was able to change this recall to an extended warranty which lapses at 150,000 miles. our vehicle failed at 150,950 miles - rendering it extremely dangerous and impossible to control. repair costs over $2300. how the nhtsa can accept such an agreement as an extended warranty in place of a blanket recall demonstrates the power of the auto-maker lobby at the extreme detriment and danger to the american public. ford and nhtsa should be ashamed.

Power steering fault. the power steering just stopped work while i was driving with now warming until it was completely inoperable. i nearly crashed it to an on coming car in the parking lot of my gym. i notice there was a recall for this make and model but when i did a vin search my truck was not registering a recall.

Water leaks from roof rack and cracks in welding around tail-gate roof and welding around hinges. water is pooling and standing in the spare tire well. water is running down the driver side third row seat belt, down the sound proofing/ insulator pad over the frame, wicking onto the spare tire cover and floor cover. after investigating this on the internet, found many owners with the same issue and ford dealers are not addressing it.

When trying to make an unprotected left turn at a stop sign, i pressed the gas and my car didn’t move for a couple of seconds once it dod move it took a few more seconds for it to accelerate quickly to safely make my turn. the oncoming traffic in the lane i was crossing over for the turn had to brake suddenly because my car didn’t make it through the intersection fast enough. i was told that my turbo boost was bad. i have a 2012 eco boost model and it was classified as “under boost” which wasn’t allowing my car to accelerate properly and would eventually give out completely not allowing me to accelerate at all.

"power steering assist failure" warning when starting the car can usually be resolved by restarting the car and has been intermittent for the life of the vehicle, however the power steering (which is completely electronic--no pulley or hydraulics) is now failing while driving making the car nearly impossible to turn and especially at lower speeds because you're fighting through the electronic motor in the epas system.

My vehicle has failure on the electronic power ateering assist, as noted on recall campain 14v286000 by nhtsa for this vehicle but my vehicle was not on recall list. vehicle has experience loss of power on electronic power steering making ateering hard. today when driving on highway problem happened for the third time, had some trouble getting out of highway, i need to mive to the side of the road and turn off vehicle for some time and turned back on to restart the electronics.

Tl* the contact owns a 2012 ford explorer. while driving 30 mph, the vehicle stalled, shut off, and the check engine indicator illuminated. the contact stated that the failure occurred multiple times. the vehicle was taken to crossroads ford of sanford (3251 nc-87, sanford, nc 27332, (888) 352-5045) where the contact was informed that the throttle body needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the failure mileage was 87,362. *tt *tr

Seat belt pretensioner. air bag light on and off at random while driving. not covered under warranty.

Took my 2012 ford explorer in to have the tires replaced and the next day there was an "odor" coming into the cab as well as outside of cabin as i was driving to work and when i stopped and got out of the vehicle.

Sync system died- no screen/no usb power/no navigation/no heat/cool control/no radio/no hand-free phone while driving on a highway- unable to restart or reboot.

The problem occurs again twice on 5/23/18 the wrench icon appears again, lost power, no acceleration, turn off the engine and restart..made an appointment back to coggins ford and they checked and still there is no code to see what is wrong with the car. they suggest that it might be the electronic throttle body if i want to replace it but not guarantee. with my approval i am taking my chances to replace it because i am scared i will be in a serious accident if i will not do something about it. i hope this will fix the problem and also hoping that you will do something about this incident. thank you.

The wipers will randomly turn on even if the switch is off. i have found that i have to turn the wipers on to the highest setting then immediately turn them off you get the wipers to stay off. my second problem is the air bag warning light will turn on at random times while driving. i can go weeks or months with out it turning on but i can also go weeks with it staying on 24/7. i have taken it to a ford dealer to be looked at and the answer i got was “we are not sure why it’s doing it but just put a towel on the dash to keep it from getting hot and that should fix it maybe”. i have found that while driving if my wife turns around to get/give something to our child the light will turn on when she fully sits back down.

This is the continuation of my 2012 ford explorer follow up complaint about the power train malfunction and reduced power that happen on 5/12/2018. as i mentioned in my last complaint that i took it to coggins ford in jacksonville on 5/14/18 and they checked my car and the service advisor said that they test droved and checked but no codes so they cannot do anything and he advised to keep on driving until it happens again and to bring it back. now, i am nervous driving this car, it might put me and my passengers in a dangerous situation if suddenly this happen again loss of power and stalling while driving. this a serious safety and it can lead to accidents, injury or death. i hope ford will investigate and have a recall on this problem.

I was driving on the highway with the speed of 60 miles per hour and suddenly the wrench icon shows on the left hand side of my steering wheel and my car speed is slowing down. i tried to push my accelerator harder but it will not pick up speed, so i pull off the road and turn off my engine. after a few minutes, i started my car and it starts and drove home with a low speed and made an appointment to coggins ford in jacksonville,fl.05/14/2018. i will follow up on the result.

While driving on highway, lost power and speed dropped. it was like engine stopped working properly. had to pull off road, it was so scary on highway to loose power not to mention dangerous!!! check engine light came on. after taking to ford dealership, found out that ecoboost turbo had blown and seized up.

I have been experiencing “power steering assist fault” errors on startup on my 2012 ford explore fwd. this results in complete power steering failure which makes it impossible for me to turn the wheel to either direction. i’ve read that there is a recall but ford has not sent me any notifications in mail or notified me when i had the car at the dealership for service.

Vehicle was in motion when power steering locked up and all dash lights flashed. resulted stranded on side of busy road and all power steering failed. was driving side street at time of occurrence. i made multiple attempts to contact ford corporate to resolve and they refuse to cover under guaranteed recall of the power steering rack and pineon. i have auto service center repairs with a repair cost of $2000.00. please assist in covering this cost for repairs under warranty recall. i have only owned this vehicle for 2 years. thank you.

The power steering assist fault will randomly shut down my ability to steer the vehicle. this happened once while leaving my driveway to take my kids to the bus stop. i could not budge the steering, i lost all control. i turned the vehicle off, than restarted it, the assist fault was not on now and i was able to drive. luckily this occurred be for i left my driveway because you loose all control of the steering. other times it comes on when i start the vehicle and will not go off right away, leaving me stuck at work, grocery store so on. my car is now in my driveway with the fault on. i have tried everyday, but the car is not drivable and the fault will not shut off this time. i have only owned this car for two years and only drive it when i have to. i don't feel safe in a car that looses steering at any time. if i'm on the highway when it shuts down i feel this is risking life and safety of myself and anyone around me.

Monday, february 18, 2019 when i startedmy car i started smelling a strong order of a natural gas smell coming from my car. it gets so bad that i have to roll down the windows at times. i contacted ford regarding this however they said thatt since me car is out of warranty it will be be covered and there are no current recalls on this vehicle. it's a constant gas smell whether i'm driving, idling, or parked. this is not safe.

My explorer smells very strongly of exhaust when accelerating. it makes me nauseous and passengers do not want to get in my car — i don’t want to get in my car. ford’s customer service program has not addressed the issue and they have not even acknowledged the issue. plugging up two small plugs in the trunk and reprogramming the air conditioning/heat system does not address an apparent exhaust leak. i have spoken with employees of ford, seen countless stories online — this issue is not unknown or undiagnosable. i hope that the nhtsa may provoke ford to do the right thing before someone get seriously hurt.

Tl* the contact owns a 2012 ford explorer. while operating the vehicle, the power steering failed, which made the steering wheel very difficult to turn in either direction. the vehicle was taken to watson quality ford (6130 i 55, jackson, ms) where it was diagnosed that the electric power steering was faulty and needed to be replaced. the vehicle was repaired. electric steering gear was replaced. the manufacturer was notified of the failure. the failure mileage was 150,700.*bf *jb

Tl* the contact owns a 2012 ford explorer. approximately two and a half years after the vehicle was repaired per nhtsa campaign number: 14v286000 (steering), the steering ability failed and the power steering indicator illuminated. the vehicle was taken to junge cedar rapids (319-393-6500, located at 1200 boyson rd, hiawatha, ia 52233) where it was diagnosed that the power steering gear failed and needed to be replaced. the manufacturer was made aware of the failure and referred the contact to nhtsa. the vehicle was not repaired. the failure mileage was 100,100.

Power steering locks up and needs replacement. ford dealer claims this is not covered under recall, and vin search indicated no open recall for this vehicle. dealer has reset vehicle computer and that may be why no open recall shows up. internet searches indicate that this is a very common problem and should have been covered under a previous recall, but there is no evidence that the vehicle ever had recall work done. so far the problem only presents itself upon initial startup while the vehicle is stationary. however, internet searches show that others have had steering lock up while in motion, causing vehicle accidents.

At beginning, vehicle frequently suddenly reduce the speed while driving, then i experienced the difficulty to start the engine in the morning. miss fire of the engine experienced during both in driving and morning engine start. the vehicle also accelerate when the driving speed around 20 mph in city driving, and suddenly reducing the speed when it is around 80 mph on highway. so i decided to send it to a local repair shop for finally i parked inside of the garage and waiting to delivery it diagnostic, but the repair shop could detect anything wrong in mechanic, therefore they recommend ne send it to ford dealer for further testing. after store this vehicle in the garage for few days, the engine can not start at all. i had to tow it to ford dealer for further testing. the only error ford dealer found is the re-installation of pcm software. which ford had a recall on this vehicle, the recall work was performed by the same ford dealer on 11-15-2016. after last week re-install the pcm software by ford dealer, i still experience the uneven shaking when the engine accelerate to 4000 rpm (not driving condition), as well as the diving speed close to 80 mph on highway. buy ford dealer claims these symptoms are very normal of the ford expedition.

Oil is collecting at my air intake. i have replace the pcv valve but it is still leaking oil onto my air filter. this is also causing fumes in the vehicle.

Could not fill my gas tank because it was blocked by some piece of metal. at a gas station. went to an auto repair shop and the mechanic had to use 2 screwdrivers to push the metal obstacle away. i was then able to put gas in.

Sometimes my steering wheel will lock and i can not move and i am driving with my children and that scared me i’ve called the tow truck twice taking it to the dealership for them to find nothing. now my vechile is starting to shake when i’m driving and i’m tired of taking to the dealership for nothing. i’ve taken to 2 dealership and they say the same thing. it’s always when i’m driving. it’s all i the dealership papers. i’m sick and tired of this . it started about 1 year after i got it. i would not buy another ford

Sudden grinding in the steering wheel. suspect it is related to a prematurely failing steering gear box. occurred while vehicle was stationary

Tl* the contact owns a 2012 ford explorer. while operating the vehicle, there was an odor being emitted from the exhaust that caused the contact to feel nauseous and dizzy. the vehicle was taken to barber ford (640 e 8th st. holland, michigan 49423) on three separate occasions to have the voluntary ford exhaust campaign completed. the vehicle was repaired, but the failure persisted. the manufacturer was notified of the failure and advised the contact that the failure he was experiencing was not part of the voluntary ford exhaust campaign. the failure mileage and vin were not provided.

Drivers side inside door handle, spring sprung, and door handle is almost all the way open. just by touching it, the door opens. with this being a front door, the lock wont allow it not to open. there is a recall on this exact same problem, but they say my vehicle isn't covered. they said the vin number isn't part of this recall, yet it is the same issue the recall was issued for. the recall number is15s11.

Tl* the contact owns a 2012 ford explorer. while starting the vehicle, the steering wheel seized and failed to maneuver as the power steering assist warning indicator illuminated. the vehicle was taken to a local dealer (lugoff ford, 979 highway 1 south, lugoff, sc 29078), but the failure was unable to be duplicated or diagnosed. the manufacturer was not notified of the failure. the failure mileage was 160,000.

I am worried about the carbon monoxide in my ford explorer. i was driving a friend of my to lunch and she got insanely red and broke out in hives the minute i turned the heat on. i ride with the windows open because i am concerned about the air in the cabin with my 2 year old who has asthma. there is always a smell when you turn either the air or the heat on.

You can smell exhaust fumes in the cab of vehicle, after about 15 minutes of driving i get a headache and dizzy and have to roll the windows down for the dizziness to go away. sounds like a simple fix however when its 8 degrees outside and you have children you cant really be rolling the windows down. since having this vehicle i have gone to the hospital/doctors multiple times for fatigue and headaches to which i have had to get treatment. i used to spend my lunch hour at work in my vehicle and now i cant do this because i will get nauseous and feel like i am going to faint. i am scared to be transporting my children in my vehicle due to this now. after looking into what was going on with my car i found many more people that have had these issues and i'm curious as to why ford hasn't issued a recall for this yet to get this fixed. i am hoping this helps ford realize that something needs to be done. most people with these suvs are parents with kids. not sure how ford can feel okay with themselves over putting children in the situation of inhaling carbon monoxide. if it was an option for us i would purchase a new vehicle but unfortunately that's not financially an option at this moment. i purchased my vehicle in march of 2016.

The windshield pillars fly off while driving, an the wheather stripping under it does not stay, it slowly flaps out when at driving at speeds of 50-70mph. when the wheather strip flys off it causes the pillars to break more when driving on highway

Steering assist fault

While i was about to make a turn at a four-way stop, the power steering assist notification came on and my steering wheel locked. i ran up onto the sidewalk. had there been any pedestrians, they would have gotten hit.

While driving the stability control lights came on and the wheel got tuff.

Multiple times my brakes have had to have repairs because of a failure in the emergency brake system. twice within the past 6 months i have had the e-brake lock up, get stuck, or fail in a way that required full replacement of my rotors, pads, brake lines, and fluid resulting in thousands of dollars in damages. after the first failure in this, i stopped using the e-brake, however had the problem repeat itself only a few months later. the time earlier this year was noticed when the brakes were pulsating while driving, and the second occurrence this year was noticed when the fluid was drained and a "low brake fluid" light came on, and was further examined after fluid did not stay in the system for very long (matter of an hour or two).

Tl* the contact owns a 2012 ford explorer. while driving 70 mph, the power steering seized and the "service power steering", traction control, and "service now" warning indicators illuminated. the contact was able to coast the vehicle to the side of the road. the vehicle was towed to keystone ford (301 walker road, chambersburg, pennsylvania 17201, (717) 264-5104) where it was diagnosed that the power steering was faulty and needed to be replaced. the dealer located diagnostic trouble codes u2011-49 and c200b2f-2f. the vehicle was repaired at owners expense. the manufacturer was made aware of the failure and provided the contact with case number: 16436064. the contact stated that the vehicle had been repaired per nhtsa campaign number: 14v286000 (steering) on may 29, 2014. the contact stated that the manufacturer issued a memorandum on july 1, 2015 in reference to the recall, stating that it was subject to a warranty extension conversion. the contact stated that the manufacturer replaced the recall with a 150,000 mile warranty coverage extension under 15n01. the diagnostic trouble codes located earlier by the dealer were consistent with the warranty coverage; however, the manufacturer stated that the vehicle was not eligible for the 150,000 mile warranty extension program. the failure mileage was 158,000. *tr

Steering gears lock steering system almost causing a crash with my 11 year old son in the car.

While driving and going into turn power steering warning came on causing total loss of control of vehicle. was able to stop and have vehicle towed to dealership.

The airbag light keeps coming on, it has been addressed before by the dealer but continues to happen. now that my car is out of warranty i would be responsible for this issue that is very common with this car.

2012 ford explorer xlt 4w. the terrain management system fault light came on and car went immediately into limp mode on a major road.there was no warning and was almost rear ended. took to dealer oct.1 and they kept it two days. the dealer said they could not find a code. dealer said it is fixed by updating and calibrating the abs system. it was not fixed. . oct 13 same light went on and car immediately into limp mode on expressway. nearly caused accident because car immediately slowed down and would not go more than 5mph in limp mode. you loose complete control of the transmission and throttle. there are 53+ cases with this problem on the internet just this year. https://www.carcomplaints.com/ford/explorer/2016/engine/wrench_light_on.shtml this happens suddenly while driving and without warning. the car immediately begins to shutter and vibrate and immediate begins to slow down to 5mph. this is a dangerous situation and should be investigated. you have no control over the speed of the car or the transmission.. please google (terrain management system fault light) and see that there are many more ford cars are affected by this problem there are 3 youtubes showing this problem. they cars are not safe to drive. anyone who had a terrain management system light that goes on while driving will experience the same dangerous situation

Front passenger seat pretensioner has failed causing the airbag light to come on. a technical service bulletin has been created on ford's end blaming the connect. see tsb 12-5-11. it tells the mechanic to inject dielectric grease as a fix.

Airbag light illuminates soon after being fixed at dealer. literally went on prior to driving home from dealer only to turn around and bring it back. have had the vehicle in the dealership on numerous occasions in the last year. no one can answer the question: is the whole airbag system dismantled while on? if you turn car off and on it will disappear and come on soon after. called ford customer service only to be told they can't answer the question. been dealing with this constantly since prior to august 2017

After parking my vehicle in my drive way (vehicle was in park with emergency brake applied) i exited the vehicle and the vehicle started rolling forwards down my slopped driveway. i attempted to chase the vehicle hoping to jump in and apply the brake but was unable to. vehicle came to a stop after hitting my fence, bushes, and a small tree. there was body damage to the front right portion of the vehicle.

The vehicle at start up has disabled power steering causing the vehicle unable to be steered. the vehicle was in a driveway and was about to place into drive gear when the warning light came on and could no longer turn the steering wheel.

My vehicles is expediting recall 14s06 and has happened 2x and for dinner is as saying my vin number is born unser the recall. help

I have a 2012 ford explorer and i really like it but i've been having problems with it. since november of 2016 every time it rains or snows i come in to the truck to find a puddle of water on the front passenger side floor. lately when it rains it's like it is literally raining inside my truck. the water leaks right through the top where my light and the buttons for my sunroof is. now my back up camera doesn't work and my truck is starting to smell like mole. i'm also afraid that the water leakage is going to destroy all electrical problem or cause a an electrical fire while i'm in my truck with my kids. i also don't want my floor to rust. can you pleas help me in finding out where is the problem coming from? a coworker of mine is the same problem with her truck as well.

I smell exhaust when idling or waiting at stop lights- even when driving. am i in danger?? it is ongoing and happens often.

Tl* the contact owns a 2012 ford explorer. while driving 7 mph, a grinding metal sound was heard and the vehicle stopped. the contact shut off the vehicle and restarted it, but it would not engage into gear. the contact had the vehicle towed to his personal auto mechanic and was informed that the passenger side axle mount fractured. the technician replaced the passenger side axle mount. while test driving the vehicle after the repair, the contact noticed that the instrument panel lighting, including the wrench icon, the service advance track indicator, and the cross traffic system fault indicator illuminated. the mechanic stated that the vehicle would have to be taken to the dealer to be reprogrammed so the instrument panel lighting would dim. the contact took the vehicle to helfman ford (12220 southwest fwy, stafford, tx 77477) to be reprogrammed. there were no recall for the failure. the manufacturer was not made aware of the failure. the failure mileage was 74,000.

Tl* the contact owns a 2012 ford explorer. while driving 72 mph, the contact turned on the heater. approximately 15 minutes later, the contact became tired and sleepy. the contact rolled down the window and felt better approximately six minutes later. the contact experienced this issue several times within the past two years, mainly during the cooler months due to having the windows rolled up. the contact stated that this seemed to be a carbon monoxide failure. the dealer and manufacturer were not notified. there were no recalls associated with the vin. the failure mileage was unknown.

Service power steering. advance trac light came on. unable to steer vehicle while on highway doing 55mph. we are unable to get this car repaired due to high cost to ship car 572miles out of town. told us that we need to pay for the repair and will get reimbursed at later date. however after explaining we don’t have money to ship it they offer little to no help. there is a local shop that does warranty repairs but we have to pay out of pocket up to $1,600 not including labor costs of repairs done to vehicle. ford then said “repairs and services would be our responsibility” explained in photo documentation

Dizziness, nausea from driving vehicle in september, october, november and december 2016. auto in motion. when driving auto 1-30 miles or more, when i got out of car i was dizzy and at times had to hold onto a pole or anything near me to regain balance. i felt tired all the time. i purchased a new 2017 ford expedition in jan 02, 2017 and i have not been dizzy since. i noticed chicago tribune article in the rides section of sunday feb. 4th, 2018 issue written by phoebe wall howard of detroit press and it hit a nerve with me that this may have been the problem. high carbon monoxide level in car cabin.

My 2012 ford explorer limited edition has an exhaust leak that is pushing fumes into the cabin of the vehicle. the noxious fumes enter the cabin and induce nausea and severe headaches. the vehicle has been brought to a certified ford dealership who has confirmed that this leak is part of a largely known issue that occurs with the explorers'. i have been informed that while ford recognizes the problem, they have yet to produce the parts required to fix it, and i have to sit and wait for ford to do what is necessary on their part, which is going to take an undetermined amount of time. in the meantime i am forced to drive around with these fumes entering my vehicle.

Heavy fumes are entering my car causing headaches. recall was performed and problem continues to persist.

Strong carbon monoxide odor coming through the hvac vents when i was driving to work. i rolled down my window to get the odor out of the vehicle. i have noticed this odor in the past but i figured that it was coming from outside of the vehicle from other motorists. after receiving notice that this is a recall and is potentially coming from my vehicle, i will go ahead and schedule an appt. to get this resolved. this is a dangerous issue to have. more importantly with my family in the vehicle. if the ford "fix" doesn't resolve the issue my question is, what am i to do about this? the final payment for my 2012 ford explorer is due on 01/15/2018. i really do not want to have to purchase another vehicle after paying $698 for the past 6 years. if this issue continues i'd expect ford to do 1 of 2 things, 1. take back the ford explorer and let me trade for another ford vehicle of equal cost to what i paid for my explorer, less the interest. 2. refund my $46k that i paid for my ford explorer as you have sold me an unsafe vehicle. i've already had the issue of losing power steering while i was driving on multiple occasions. luckily i got that issue resolved from a previous recall. please help us nhtsa as we should not have to tolerate unsafe vehicles at our expense. it seems like the hard working people are the only ones that pay for manufacturer's mistakes. let's start punishing these big companies so that they do a better job regarding people's safety. thank you!

Steering wheel locks up while driving. i have to turn the car off in order to unlock the steering wheel. very dangerous. dealer made me buy a new battery and "reprogrammed" vehicle, but the problem came back.. it's happened multiple times. most recently on 1/10/18.

Tl* the contact owns a 2012 ford explorer. the contact stated that the windshield weather stripping became loose. also, the interior door panel molding on the front driver and passenger sides separated from the doors. furthermore, the rear hatch was not welded together, which caused water to enter the trunk area. the failures occurred without warning. the vehicle was taken to the dealer (randall reed's planet ford 59, 19000 eastex fwy, humble, tx 77338). the dealer stated that the vin was not included in a recall and that the contact would have to pay for the repairs. the vehicle was not diagnosed or repaired. the manufacturer was contacted at 800-392-3673 and asked the contact to call nhtsa. the approximate failure mileage was 71,000.

Gear steering assy problem. stiffness in steering

A few times at slow speeds the “power steering assist fault” light would come on and it was very difficult to steer. if the engine was turned off and back on, it would clear the issue. this last time it happened the “service advancetrac” light also came on and the issue could not be cleared. the car was too difficult to steer and had to be towed to the dealership. all of these happened at slow speeds.

The airbag light is on. it does not flash it's just on all the time. i took the vehicle in for an oil change and asked the ford dealership to check it out and they said they did not have time and when i asked if it was covered they said i would have to pay for it. i called the ford dealership today and asked about bringing it in and eric again said i would have to pay for it and he knows nothing about a recall or any problems with the air bags. i have read online that there are over 850,000 fords who have a recall due to the airbags malfunctioning. i am also told that the airbag will not deploy. this is my only transportation and i feel this is very dangerous. i will never buy another ford again. the customer service is horrible.

Power steering assist fault, lose of steering at low speed lost control and hit curb

The vehicle would randomly go into limp mode. in limp mode the vehicle would no longer respond to the accelerator pedal and would stay at a rough idle. it did not matter whether you were going 10 mph or 70 mph. it happened once when on a narrow bridge during rush hour. it always happened when trying to accelerate but did not matter what position the pedal was in to begin with. shutting the car off and opening the door would reset it and it would work again until the next time. it turned out that the throttle body was defective. it took two visits to the dealership until they could figure out the problem and cost $500 to fix. the fact that it was random and you lost all means of acceleration could be extremely dangerous especially when merging into high speed traffic. my wife refused to drive it.

Our power steering system finally went out on our 2012 xlt. in fact, the wife was driving on the interstate with our two toddlers at 75mph when it went out. she pulled over and i had to meet up with her and drive it home (not easy). we would have been eligible for the recall if this happened 8k miles ago, but since we are over the 150,000 limit, i get to pay $1940.00 to get it repaired(getting repaired as this is typed). its sad really, because when i was at 120k, i was having issues with the power steering and was hoping to get it replaced at the dealer, however at the time, they were "unable to replicate the issue" so no action was taken. i am disappointed, because it takes a complete failure (and endangerment to lives) for the recall to be initiated. i wonder if gm's ignition recall is the same way? i could repair it myself as its not too bad of a job, but due to being busy, it would probably take a week or two for me to do alone and this is our primary family vehicle. my service adviser has been nothing but helpful but have to say that i am disappointed in fords approach to the failure of a major component of the vehicle.

After starting the car while parked the 'service advance trac" warning came on. after driving approx. 100 feet the warning went away. there was a slight hardness in the steering at this time. that went away when the warning went away. this occurred on nov. 10, 2017. the second problem occurred on nov. 23, 2017. while parked overnight and all day in our garage i started the car and the "power steering assist fault'' warning came on. i could not turn the steering wheel at all. i turned off the engine and within 10 to 15 seconds i started the car again. no warning came on and the power steering worked o.k. i started the car again this morning and no warning or problem.

On 3 separate occasions over the last 3 years the airbag warning indicator light on the dash has come on, for no apparent reason. on each occasion i have taken the vehicle to my local ford service center where they finally determined that the solution was to apply some dielectric grease to the electric connectors under the drivers seat. this fix was covered under my extended warranty on the first 2 occasions on the 3rd they agreed to apply the grease at no cost to me. my service center has told me that when this problem occurs the airbag will not deploy. wondering why something as important as an airbag has loose connectors which hang down under the drivers seat, seems like a design flaw? why is there no recall to permanently fix this issue.

Tl* the contact owns a 2012 ford explorer. while driving various speeds with the accelerator pedal depressed, the vehicle stalled and the oil pressure and power train wrench warning indicator illuminated. the vehicle was unable to start on the first attempt. the failure recurred over three times. the contact noticed the failure after she depressed the accelerator pedal after a complete stop. the local dealer (gulf coast ford, n, 3000 state hwy 288, angleton,tx, 77515) was contacted scheduled an appointment for two days later. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 155,000.

There is a smell of gasoline in and outside of the vehicle at all times. the check engine light keeps reappearing even after continuous examination.

Brake system malfunctioning and ford dealership has the vehicle for 2 months and unable to repair due to bad production parts

2012 ford explore limited. while driving on highway, the car suddenly with no warning decreased speed then a wrench warning light came on in the lower left dash panel, and the car was idling very rough. even though i was pressing on the gas pedal to accelerate, there was no response. i was able to limp it home at literally 2 mph in "limp mode". the car did not respond when i pressed the acceleration pedal although i still had power. i had to have it towed to dealership to be checked out. after researching what it could be, i learned it is possibly the electronic throttle body (etb) and/or purge valve. i am passed extended warranty naturally and probably going to be left with a huge bill. why is this not a recall ford????? it is clearly a manufactured issue with this many people experiencing this same issue.

When takin off at higher speed like to pass someone, a smell of exhaust fumes fills the car through the air system. it’s so bad we have to roll the windows down to get it to go away. my babies even complain of the horrible smell. this has been going on for months and i’ve heard of now as a big problem.

Power steering quit working in the parking lot. has no power steering. has had a software update to fix the steering and was told the steering needed replaced but the part was on back order and then was told the vehicle didn’t qualify to have the steering rack replaced and now it has failed.

Gear shift message - “shift to park” after putting vehicle in park and ignition is turned off.

Rotten egg/sulfur smell inside cabin/occupant area coming from vents when engine under heavy load such as going up hill or coming onto highway and rpm's increase, accelerating at higher speeds to merge into traffic from off ramp. noticed more when ac is on. bought vehicle used from a local car dealer in feb of 2017

An exhaust odor repeatedly occurred in the cabin while the vehicle was accelerating.

Exhaust leaking back into the vehicle. as i accelerate, it smells like gas fumes coming from a/c vents. i noticed it from the day i bought the vehicle.

(re)starting august 1, 2017, while driving, the vehicle would suddenly and without warning decelerate, with no response from the gas pedal. ford calls this their "limp home mode." the wrench icon warning would display and the entire vehicle would shudder until it was put in park and turned off. usually, it would resume normal operations after being restarted, however, on one occasion, it took three attempts to restart. after two such incidents occurring in less than a mile, i don't feel safe driving on the highway (or, really, any other place) as there is no indication to other drivers and the vehicle actively decelerates, rather than coasting. during one such incident, the deceleration was so pronounced that passengers jerked forward in their seats and a canine passenger lost its footing, falling into the back of the seats. we previously experienced this same issue in 2015, leaving me and a small child stranded when the vehicle did not restart at all. as part of a "goodwill" repair due to the vehicle being just out of warranty, the etb (electronic throttle body) and purge valve were replaced by ford. i filed complaint 10787972 with the nhtsa on 10/25/2015. in 5 years, this will be the second replacement of a part that's expected to last well over 6 years. ford is aware of the problem, is and has been sued, and is being investigated.

Purchased this car in august 2015. every time i accelerate quickly to pass someone or go up hill fumes enter the car. very strong odor and i have two young daughters who are unable to tell me if they feel funny from the fumes. purge valve sensor replaced due to engine light coming on repeatedly.

I have smelt the exhaust fumes coming from this vehicle several times. i can really smell the fumes if i am going through a drive-thru at a restaurant and roll down the window. i never thought much of it until i started researching the complaints from other vehicle owners.

Exhaust is getting into the cabin of the car through the a/c. on several occasions, including 7/30, i will start the car and immediately there are fumes coming from the a/c. while driving on 7/30 we experienced this smell and experienced headaches while driving. also, the smell is overpowering when standing outside of the running vehicle. more than any other car i have owned.

Tl* the contact owns a 2012 ford explorer. while driving at a low speed in reverse, the steering wheel seized completely. the failure recurred on numerous occasions. the vehicle was taken to a dealer where it was diagnosed that the angle sensor and housing needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 76,000.

Tl* the contact owns a 2012 ford explorer. while driving 15 mph, the engine stalled and the low engine pressure light illuminated. the vehicle was able to restart. the vehicle was taken to a dealer where the cause of the failure could not be determined. the dealer reprogrammed the computer, but the failure recurred numerous times. the manufacturer was not notified of the failure. the failure mileage was approximately 56,700. the vin was not available.

While driving down the highway my explorer made a loud clunk sound and then the wrench symbol appeared on my dashboard. then the gas pedal quit working, and we had to roll off the highway avoiding being hit by other traffic. i had to stop and restart my car 5-6 times before the gas pedal would work again. this has happened 5 times in the past two months, and when i called to have it serviced they told me the wrench light had to be on for them to identify the problem. but i cant go anywhere when the wrench light comes on and a tow truck will not tow a car with it running for me to get it to the dealership to be tested. this is a safety issue that other people are having. the throttle body is going out on many explorers after 55,000 miles. is it going to take deaths before this is a recall?

When we accelerate in our 2012 ford explorer, the cabin is filled with exhaust fumes. many times we are required to roll the windows down to let the fumes out as they cause headaches and smell bad. this mainly occurs when we accelerate on to a highway/interstate from the on ramp.

Transmission shifts out of gear, from drive into neutral or stalls out. safety hazard while driving. 6f35 transmission. dealer(s) refuse to acknowledge issue or repair despite customer complaint and transmission fault code. vehicle stalls while at all speeds on highway, city streets, or while in intersections. too dangerous to drive

Throttle body electronics, vehicle will suddenly stop. i was driving in traffic at 55mph and suddenly stopped moving when failure occurred. dashboard indicated a 4 wheel drive or engine check. i was slowed to 2mph luckily no other vehicles were behind me. this is very dangerous in traffic, no warning. ford knows about this problem and is not recalling vehicles why, the parts are in short supply my suv was in the garage for 10 days waiting for part, this issue should be a recall. ford repaired my explorer but many drivers are on the road and have no idea this could happen to them. safety first please

Exhaust fumes in cab upon excelleration, been to dealer multiple times , still have problem . have bought carbon monoxide tester to alarm us if level gets to high. ford seems to think all's well . not!!!!!!!!!!!! 2012 ford explorer.

Smell of exhaust gas inside the vehicle while in motion or acceleration.

I own a 2012 ford explorer xlt ecoboost was functioning fine till one day driving my family back from the airport my check engine light came on and began to flash. then all of a sudden the car suv began to shake horribly and would not in acceleration. after having the explorer towed to the ford dealer it was determined that the ecoboost system failed.

Tl* the contact owns a 2012 ford explorer. while driving various speeds, the air bag warning light illuminated. the failure occurred constantly. the vehicle was taken to the dealer where it was diagnosed, but the cause of the failure was not made known. the vehicle was repaired, but the remedy failed. the manufacturer was made aware of the failure. the failure mileage was 49,743. updated 10/05/16*lj *js

Soy de panama y tengo el mismo problema que dice los otros propietario, ya me realizaron dos cambio y aun asi el olor es fuerte. tengo tambien amigos que tiene lo mismo problema desde que la compro

When accelerating to gain access to a highway or just speeding up on a local street, there is a gas or burnt oil smell that permeates the cabin of the vehicle. this happens every time i accelerate, every day.

Exhaust smell entering cabin during mild acceleration, many times, easily repeatable. dealer instructed me to not to complete the most recent up to date tsb, as it was not guaranteed to work in 2015. so we wait to see if there is a better repair.

Exhaust odors in the occupant compartment and oil in the air filter

When excelerating on open road smelling fumes coming through air condition vents , ac on! more rpms than slow speed!

Driving at 60 mph orange light of death came on and completely lost power steering and speed . car entered a limp home mode i let it come to a stop on side of road and it was shaking. i restarted and drove on to work, it worked fine.. luckily noone was around me..this is extremely dangerous for me and my kids. this is 3rd time it happened... reading posts its definitely the electronic throttle body that is cheaply made..the fusion, escape, etc have had an recall for this...but not the explorer..please pray for my family.

The airbag warning light is constantly illuminated. after researching the problem at http://www.explorerforum.com/forums/index.php?threads/air-bag-light-seat-belt-warning.349429/ this appears to be a common problem among all of the fifth generation ford explorers. electrical connectors under the seats that run to the seat weight sensors are having continuity issues and causing airbags to not deploy.

When i was driving my ford explorer 2012 on a busy highway (us 60), the vehicle suddenly reminded me that "power steering assist fault", then the steering wheel became inoperable, which put me in an extremely dangerous position. very luckily, no accident happened; a gentleman stepped out his vehicle and told me to restart the vehicle; after that my vehicle become operable. this is the first time, "power steering assist fault" occurred in this vehicle, and it was completely unexpected during driving in a busy highway. it is a very dangerous fault!!! on oct. 1st, 2014, this vehicle's "power steering control module" was reprogrammed, (2011-2013 explorer, electric power steering reprogram pscm), at a ford dealer. the fault occurred today appears an evidence that the "reprogram" did not solve the problem. given a large number of ford explorers running on the road, i believe, this is a very serious highway safety problem.

Electronic throttle body failure while driving 65 mph on the highway. very dangerous.

Driver door bounced when closing. would not latch. tried twice. went outside of vehicle. found part of door latch on ground. able to cycle latch with key fob and door was able to latch to get home. was repaired under a service contract for $100. seems like a safety issue with the latch assembly. vehicle was parked at the time .

Tl* the contact owns a 2012 ford explorer. the contact noticed an abnormal odor through the vents when the air conditioner or heater was activated. the contact also noticed a loud noise coming from the area of the exhaust while fumes consumed the interior of the vehicle for years. the contact reported the failure to the manufacturer and they provided no odor testing as well as no specific recommendation to the dealer for a repair solution. the vehicle was not repaired. the failure mileage was not available.

The hood has paint that is bubbling up and coming off. the hood is aluminum so it isn't rusting, it appears that that the metal was not prepped properly at the factory

The driver side door handle assembly / spring came apart and the handle remained stuck in the open position as a small piece of black plastic from behind the handle molding became wedged between the door interior and the handle itself (leaving it propped in the 'open' position)

Repeated issue with malfunctioning tcm. went into default mode while driving on state highway. repairs made but have since taken vehicle in again for same service issue and is scheduled for a third repair. i know the 2012 focus, fiesta and expedition have class action suits due to tcm. dealer has twice told me vehicle is safe to drive in it's current state since service and check engine lights are not flashing in default mode.

I was driving on i30 eastbound in texas on october of 2015 when without warning my passenger side windshield molding came off and hit the car behind me. after stopping and checking both vehicles no injuries or dam age to the other vehicle and we went on our way. i contacted my ford dealer and was told that this was not warranted and the cost to repair would be around $400. i expressed my displeasure with this and had it repaired.i chalked it off to a fluke, on may 10 2016 we were coming back from an event doing about 65mph when i heard something "pop" and realized something was wrong. the freeway was busy and it was at night so the decision was made to keep driving as we were only a couple of miles from home. upon arriving at home our inspection revealed that this time the windshield molding on the drivers side had come off. knowing the cost of repair i decided to search the internet and see if i could buy the parts myself and repair. while doing the search i found that the web was loaded with hundreds of complaints about the same re-occurring problems. the cost of these parts are over $200 but more than that is the safety issue that is involved. if this defective part had come off and hit a motorcycle rider it could have caused serious injury possibly even the death of the rider. this is and ongoing problem that is costing consumers money and risking injury to to anyone who happens to be in the wrong place at the right time. ford motor company knows about the defect yet refuses to act. i feel that they are intentionally putting motorists at risk by their complacency on the problem.

The seat belt sign keeps coming on. i have taken it to the dealership three times. they have corrected "the problem" all 3 times and the next day the light is back on. every once in a while the seat belt sign turns off but comes back on within a couple of days.

When we first bought the explorer in 2012 the steering quit working on a hill and my wife crashed into a bank and a concrete light pole. never was paid back for our insurance deductible plus now we have a wreck car not worth nothing even thought it was repaired. ford did there update recall to the steering. all has been fine till april 2016. twice it has showed a steering assist fault and the steering wheel wouldn't move. luckily it was in the driveway. ford can't look at it for a week so it sits in our driveway my wife is scared to drive it again and i don't blame her. so here we are again same problem which was suposabley fixed

There are water leaks on the hatchback on both sides and it was determined by the dealership that there is a water leak in the right rear body seam..other leaks could be possible.when it rains the wheel well has 3 inches of water in it. we had to remove the spare tire and the mold is making me sick..it's a overwhelming smell and it is not safe to drive with no spare

The vehicle has water leaks on the hatchback,the right rear roof area and other places yet to be determined when it rains the wheel well has 3 inched of water in it and it has caused the carpet to mold and stink up the whole vehicle

When stepping on the brakes, i could feel and hear a drag. car has 17,400 miles, right rear pads were metal to metal and cut into the rotor. rr brake pads were extremely difficult to remove, indicating the pads were seized into the bracket. this wording is taken from the ford service repair invoice. i have had many cars and never had to replace brakes at a low mileage. this is a safety issue that needs to be looked into.

This vehicle leaks water in the wheel well when it rains and has cased the carpet to mold...there are cracks in the rear hatchback and under the luggage rack and the right rear window has a stream of water going in the rear down the seat belt cannot have the spear tire in the vehicle because it has to have a towel there to soak up the water..mold makes me sick to drive it..

My wife first told me she thought she had a flat in the front tire because the steering wheel was pulling back and forth. she stopped to check, no flats. restarted the vehicle and all was good. later that week while driving her dashboard lights blinked including the traction control lights. (she wasn't sure what other lights illuminated) at the same time the power steering failed. the software fix had already been done for recall 14s06 last august. took the vehicle to the dealer and was told the battery didn't have enough charge to run diagnostics? there was never any sign of a weak battery. i had no recourse but to have them change it. after installing the new one i was told no codes are present that would warrent any additional service. i am not confident at all that this vehicle is safe to drive.

Car sputters and hesitates when orange wrench comes on intermittently while in motion.

I first reported an incident with the loss of power steering on march 24. i was told the problem was resolved by the dealer by replacing my battery? here it is 10 days later and another power steering assist failure. vehicle was remote started from inside our home. 5 or more minutes later my wife got in the truck to find no power steering and the "power steering assist fault" error message on the dash.

Tl* the contact owns a 2012 ford explorer. the contact observed that the paint on the front hood of the vehicle had bubbles and was chipped. the failure recurred continuously. the vehicle was taken to a dealer where it was not diagnosed nor repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 52,000.

2012 ford explorer rear brakes - vehicle was purchased as a certified pre-owned. part of certifying the vehicle was to replace the rear pads and rotors at 20k miles. at 32k i found myself having to replace pads and rotors again. this is known issue with ford explorers where pads are seizing in the calipers and dragging on the rotors causing premature wear. ford dealers and ford customer service are refusing to recognize this as problem, and more importantly as a potential safety issue.

Tl* the contact owns a 2012 ford explorer. the contact stated that the vehicle had trouble starting sporadically. the vehicle displayed a" key not recognized start car" message. the dealer diagnosed that the shifter malfunctioned and needed to be replaced. the vehicle was repaired, but the failure recurred. the manufacturer was notified of the failure. the failure mileage was approximately 58,000.

Tl* the contact owns a 2012 ford explorer. while driving at an unknown speed, the contact smelled a strong fuel and burning odor in the vehicle. the failure was persistent. the vehicle was taken to a dealer where it was diagnosed that the heat and air conditioner calibrations needed to be updated. the vehicle was not repaired. the contact was concerned about the fumes in the vehicle affecting her children. the manufacturer was notified of the failure. the failure mileage was approximately 36,000.

The front drivers side pillar blew off my vehicle while driving at normal speed on i-75 (70 mph). it just missed a car that was following me. the plate that holds the pillar on the frame, shows stress cracking at each bolt and the lower two tabs that connect the pillar are sheared. the tabs at the top of the pillar pulled out completely. i had taken this vehicle to the dealership to complain about the noise the wind noise coming from the sides of the windshield. they said that they couldn't determine the problem and advised me that i would have to pay to have the pillar assembly replaced if i wanted to get rid of the noise. they did not remove the pillar to inspect anything, likely knowing they would damage it.

While on freeway, car suddenly decreased speed even though i was pressing on the pedal to excelerate. it has happened a few more times but luckily i was not on freeway. took it in to mac haick and they said it was the throttle body. my car has less than 30,000 miles and i asked if this was common and was told no. he said that sometimes it happens with more that 60,000. i asked if there was a recall and was told no. i then called ford customer service, the rep said that they did not have any recalls and gave me a case #8559890.

Water leaks inside the cabin every time it rains or car gets washed. water drips down from top through rear seatbelt retractors near rear hatch/door and streams down seat belts and then puddles under third row seat and spare tire well. leaks anytime no matter if parked or in motion. seatbelts and seat bolts/hinges are starting to rust. wires near 12v cigarette lighter and tail lights also get wet. 2012 ford explorer xlt (no sunroof/moonroof).

While making a left hand turn, the power steering went out, causing my vehicle to veer into a brick mailbox and ditch. resulting in major damage to my vehicle and mailbox. also causing injury to my right arm and shoulder.

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving at a low speed, the instrument panel illuminated. in addition, the contact stated that while driving at high speeds, the steering wheel would shake. the vehicle was taken to the dealer where it was repaired but the failure recurred. the contact received notification of nhtsa campaign number 14v286000 (steering). the manufacturer was notified of the failure. the failure mileage was 80,700.

Check charging system light comes on daily. while driving the car on a city street, radio shut off, lights dimmed and car cut off in the middle of traffic, steering also became difficult before shutting off.

There weeks after the front windshield was replaced the lh a-pillar flew off the car while moving on the highway. the car was moving at 65 mph.

On 6/29/15 while driving to work at about 40 mph the awd off light came on with a wrench on my 2012 ford explorer, the vehicle suddenly decreased in speed to less than 5 mph. pulled over turned the vehicle off & then turned back on. computer seemed to reset itself. took vehicle to ford & said they could not replicate the problem. then again tonight (11/9/15) on my way home from work, again going about 40 mph, the awd off light with the wrench came on again. speed immediately dropped to less than 5 mph & vehicle made grinding noises. pulled over, turned the vehicle off & turned back on. computer reset itself again & immediately drove it to ford. the only message they could find was a code for loss of communication to bcm. was told there was nothing they could do and if it happened again to leave the vehicle running, call roadside assistance & have them tow it in while still running. i live in a rural area that does not have many places to pull over when your vehicle breaks down and i do not understand why the computer systems memory does not track these messages. i guess it will take a fatality before ford rectifies the problem.

November 13, 2015 carolina, puerto rico i'm driving normally then a wrench light pops up on the dash & says "see service manual". i then immediately without warning loose all control to my gas pedal & the engine shakes at an idle. i am forced to pull over. we return home less 10 mile per hour, then turn the car off. once i turn it back on it "warnings 0" in some way & runs normally.

Issue has occurred multiple times, under different conditions. without warning, the vehicle loses acceleration and the wrench icon and awd errors display. the throttle becomes unresponsive, but all other systems remain functioning. if you leave it in gear without the brakes engaged, it will move at idle speed on flat ground, but is unable to navigate inclines. when slowing to a stop, the whole vehicle shudders. stopping and restarting normally returns the vehicle to normal operation. however, on october 25, it failed to start and had to be towed to the dealer. there is no external indication of this sudden loss of power and it creates a very dangerous situation because it happens without warning and you are only able to steer and brake to control the vehicle. our 2012 explorer is currently at the dealership, who has indicated that the problem is the electronic throttle body (etb) and purge valve. ford is aware that there is an issue with etbs with other models, reference nhtsa action # pe13003, and explorers, reference nhtsa #10054323 and 10053276, ford tsb # tsb-13-9-8 and tsb-13-5-29. description: lincoln/ford: due to diagnostic trouble codes (dtc) p0106, p0236, engine on some vehicles experience hesitation, loss of idle rpm, difficult in starting, lack of power, running rough and crank no start situation. description: ford: due to blocked vapor purge line port in air cleaner outlet pipe assembly, the mil would illuminate, with dtc p144c.

I'm driving normally then randomly a wrench light pops up on the dash & says "see service manual". i then immediately without warning loose all control to my gas pedal & the engine shakes at an idle. i am forced to pull over (mind you with my 2 kids in the car when this has happened 3 times in 1 month). then turn the car off. once i turn it back on it "resets" in some way & runs normally (until this happens again). the first time it happened was 3 weeks ago on a weekend late morning driving maybe 45mph, the 2nd time was this past tuesday 11/2/15 in the evening after work at 5:15pm driving may 35mph. i took it to the dealer they said it was "fixed" & they sent me on my way. then it happened the 3rd time the next morning on 11/3/15 @ 7:30am when i was stopping at a stop sign so i wasn't going more than 5mph. it's been back at ford since then & they said they "can't fix it if it doesn't show up for them or the can't duplicate the problem" meanwhile myself & i have no vehicle to school & work. & the worst part is all tree times my kids were with me & there could've been an accident but ford won't do anything.

2012 ford explorer rear brakes - vehicle was purchased as a cpo. part of certifying the vehicle was to replace the rear pads and cut rotors at 20k miles. now at 32k i had to replace rear pads and rotors again due to seized calipers that caused the pads to drag and prematurely wear the pads. this is known issue with ford explorers where pads are seizing in the calipers and dragging on the rotors causing premature wear. ford denies that there is any issue, yet the internet is full of stories of people who have experienced this issue. i feel the nhtsa should look into this as a possible safety issue for someone who may not be aware of the problem and be driving around with brakes that will eventually fail them possibly causing an accident.

This happened three times at speeds of 40, 50 and 60 mph, on highway, veh. engine light comes on and veh. comes to a stop. the engine is still idling but the gas petal does not work. there is no warning, the veh. just comes to a stop.i was lucky to have been on rural two lane roads so i could pull of road. if you were on a multi lane highway you would be in big trouble, because veh. comes to a stop and you have no control of the speed. the first problem, switched off veh. restated, no engine light and everything worked, took veh. to ford, they check it out, could not find any problem. the veh. worked fine for about 6000 more thousand miles, then at 60 mph it cut off again, i got off road, restarted veh. engine light stayed on but gas petal worked. i drove about two more miles and veh. cut of again, engine idling gas petal not working. restarted veh. engine light stayed on but gas petal was working. i drove veh. to ford dealer, they now said the problem was the throttle module. ford said there was no recall on this module, so i paid over $600 for the repair work. this is a very serious safety problem there should be a recall or something to warn ford explorer owners this could happen to them. i would think, i am not the only explorer owners to have had this problem.

While driving to work, exhaust fumes in my car nearly put me to sleep. i took it to my ford dealership to find the problem, and learned that ford has a service bulletin to correct this issue, so they have been aware of this problem. this should have been a safety related recall, but instead i must pay $885.00 to repair this known safety issue.

I was driving my 2012 ford explorer at a reduced speed, approaching an unprotected left turn on green when my car suddenly jerked and sputtered and lost speed triggering the wrench icon to light up on my panel. i was applying gas to complete the intersection with no acceleration. i crawled through the intersection as my car continued to lose power and idle loudly and sputter. i was barely able to get off the road and had this been a busier time of the morning could have been in a side impact crash. the service center cleaned the throttle body and the problem appeared to be solved until almost a year later 9/25/2015, as i had just shifted from reverse to drive and as i accelerated and began driving, my car suddenly sputtered and went into the same stall described above. i applied gas and tried to accelerate with no success. the wrench light came on again. i was told to turn it off and then back on which allowed me to drive it with caution, to the service center. after diagnosis at my local service center, it was determined that the electronic throttle body is worn out and needs replaced. my vehicle isn't even 5 years old. this is very perplexing. the incidents are unsettling and should it happen on a busy roadway or while accelerating to make turns or pass a person is at a great risk of being injured or killed.

As i was breaking to turn left at a street light my car started to shake, wrench light came on, the vehicle lost power and stalled. i took it to jordan ford in san antonio, texas, they told me they could not duplicate the error message and noticed a carbon build up and recommended cleaning. almost $500 to pay for something that may not fix the problem. i noticed other complaints online about the same issue that happened to my vehicle and i'm very worried. i drive my children in this car. i would like to know why there aren't any recalls on this vehicle.

I am reaching out to you on an open issue with my 2012 ford explorer. case #cas7740243 with ford customer service. last month my wife was driving the vehicle on a well-traveled road with our 2 children. the vehicle went limp in traffic. fortunately she was able to forcefully steer the car to the side of the road before it went completely dead. this was an extremely dangerous situation given that the vehicle malfunctioned on a major road and there were multiple passengers involved. the local ford dealer, cross roads ford in springfield, il, identified that the vehicle’s electronic throttle body (“etb”) system failed and needed replaced. my first thought was that a 2012 ford explorer with less than 54,000 miles should not need a major repair like this. i conducted research and discovered that ford had previously admitted liability to etb system failures on multiple ford/mercury models of the similar time period. ford issued a special customer satisfaction program extending the etb warranty coverage and instructing franchised dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. (see nhtsa action number pe13003). i was provided no explanation from cross roads or ford customer service as to why the etb system failures in those situations are different than the etb system failure here. ford's customer service told me that ford will do nothing to reimburse the costs it took us to fix this issue and that ford has no responsibility on this. not only do i feel ford owes reimbursement for the replacement costs, but this is a major safety issue that ford needs to review in light of ford’s preexisting admission to faulty etb systems. i am bringing this to your attention.

Burning smell under acceleration.

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving approximately 45 mph, the engine stalled and the check engine warning indicator illuminated. the vehicle was able to restart after the initial attempt. the failure recurred on three occasions. the vehicle was taken to a dealer where it was diagnosed that the throttle body needed to be replaced. the vehicle was not repaired. the approximate failure mileage was 52,920. *cn

Tl* the contact owns a 2012 ford explorer. the contact stated that the vehicle had excessive rust under each of the four doors as well as the rear hatch. the vehicle was taken to the dealer where it was diagnosed that the rust occurred in areas that were painted thinly. the dealer stated that the vehicle could not be repaired until holes had formed. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 94,000. ma 10/22/2015 *cn

Exhaust gases enter the cabin when accelerating - smells like rotten eggs - to test theory placed house hold co2 alarm in vehicle cabin and drove up interstate - exceeding 3500rpm for 2-3 seconds - co2 alarm went off to indicate co2 present inside of cabin - conditions were - all windows closed all doors closed - air conditioner running. dealer states no reported occurrences of this from other explorer owners, said it could be a faulty co2 alarm - went to home depot - purchased new co2 alarm - tested in vehicle with windwos and doors closed - new co2 alarm also alerts to carbon monoxide (high levels). - co2 is 100% entering closed cabin.

Paint on hood is blistering - ford knows about this issue and issued a tsb in 2004 to fix this issue in 2004 why are we still having this issue on a 2012 vehicle - dealer says ford hq denied repair to hood paint since vehicle is out of 3 year 36,000 mile warranty - why is paint corroding on 3+ year old $34,000 vehicle? ford should take care of this issue since it is known and devalues the vehicle by many $k.

Tl* the contact owns a 2012 ford explorer. the contact noticed the vehicle would delay to start and stalled when the meter measured over a quarter tank of fuel. the vehicle was taken to the dealer. the dealer determined a fuel pump would need to be replaced; however, the part needed was on back order until october of 2015. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 69,000.

While driving on a 2-lane highway about 50 mhp, my 2012 ford explorer suddenly lost all speed and the gas pedal had no effect. after drifting over to the shoulder out of harms way, the power remained on and the dashboard said "check manual" with a wrench lit up. what happened was that it just lost all speed and the gas pedal had no effect until i turned off the power and re-started. this was the first incident. this happened twice more in the following month for a total of three times when the exact same thing happened, just lost all speed. finally ford service was able to diagnose it and said it was the throttle body. after doing research, it appears that other ford models have the same throttle body problem, loss of speed. this should have been a recall but someone dropped the ball, making it a part of the customer satisfaction program (csp 13n03) instead. this is obviously a very dangerous situation. ford service has been extremely difficult work with as they will not honor csp 13n03 for my explorer.

The left rear wheel began making a loud squealing sound (break pads) and when vehicle was at a complete stop, a large cloud of smoke was radiating off of the left rear wheel. the wheel was removed and the brake pads were stuck against the rotor. the brake pads are fairly new (replaced in february 2015). the caliper was removed and a retaining bolt was broken off/stuck inside of the caliper mount. the piston was pushed all the way inside of the caliper and would not extend out. the caliper was leaking brake fluid. the caliper could not be set back in place due to the faulty retaining bolt.

I was on a residential street driving 35 miles an hour when the car suddenly went less than 5 miles an hour immediately. i drove it off to a safe spot and parked it. luckily no one was behind med and i was not on an interstate or highway. no warning. it would not go over 5 miles an hour, even with the accelerator push all the way to the floor. i took it back to the dealer, where it was evaluated and i was told it needed an "update". now, i received a letter in the mail from ford and was told there is a recall on this car's power steering unit. i am afraid of now driving the car till the electrical /computer system is fully tested. how do i get an answer?

Tl* the contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 15v171000 (structure) however, the part needed to do the repair was unavailable. the contact stated that manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure.

Tl* the contact owns a 2012 ford explorer. while driving approximately 75 mph, a wrench warning indicator illuminated. the vehicle lost power and decelerated to 2 mph. the contact mentioned that a roaring noise emitted from the engine but was able to merge the vehicle to the side of the road. shortly after, the vehicle restarted and resumed normal operation. days later, the failure recurred and the vehicle was taken to a dealer. the technician was unable to replicate the failure. the manufacturer was not notified of the failure. the failure mileage was 46,000.

Tl* the contact owns a 2012 ford explorer. the contact received notification of nhtsa campaign number: 15v171000 (structure) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 09/21/15*lj *cn

Tl* the contact owns a 2012 ford explorer. the contact stated that the air bag light illuminated. the dealer stated that the failure was referenced in service bulletin number: 10044523. the failure also produced an air tensioner code, which could prevent the air bag tensioner from tightening or the air bags from deploying. the vehicle was not repaired. the manufacturer was made aware of the issue. the approximate failure mileage was 36,000.

We our purchased this vehicle from a local ford dealer. overall we loved the vehicle until we realized this suv was not 4 wheel or all wheel it was just a regular vehicle. it has 20" inch wheels and we cannot find all season tires to fit this vehicle. it was the scariest winter of our lives!! we take small children to and from school(mennonite) and also have two mentally challenged folks who live with us and have to transport them to dr's appt from time to time. why on earth would a vehicle like this be ordered to be sold in this region equipped with the tires it had on it. its extremely dangerous in winter conditions. we're in our late 60's. and had to literally push this vehicle out of our driveway in nothing but a dusting of snow!!! any tire dealer we tried to get tires from were in total disbelief that its an suv type vehicle with no extra drive capabilities and they cannot find tires for the 20" rims.

Power cut off. (golden wrench of i dont know what's wrong came on) on 4 lane had to pull over to shoulder of road. cut off engine, restart, no light drove to ford shop monday and left car. shop to check out and get back with me. friday had to call and see if any news of whats wrong. told after 3 hr runaround, needs battery and throttle body $ 900.00 +- out of warranty consumer satisfaction program 13n03

Tl* the contact owns a 2012 ford explorer. when it rained, water entered the vehicle from the third row passenger side seat belt. the contact stated that the interior walls and the floor of the vehicle became wet. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 90,000. ma 09/25 updated 11/27/2017*cn

While driving my for 2012 ford explorer ecoboost 2.0l, accelerating at approx 55mph up a hill, i lost power on several occasions starting on july 11th. i had to pull over and drive 10mph with hazards on. thankfully was able to pull over and not on the freeway. my explorer has been at the ford dealership now for three days and they still do not know what is wrong with it, and not able to fix it. i'm already going to have to pay 600 in labor so far and over a 100 for a rental and of course it's not under warranty. i beleive this is a huge safety issue, since you loose all power. you could end up in a terrible accident if this happens on the freeway.

When turning steering wheel left to right it makes clunking sound sound comes from under car most of the time to the right

Steering making clunking noise when you turn steering left to right most of the time to the right

Driving to work at the normal speed limit 6:30 am in light traffic. ambient temperature was 65 degrees in dry conditions. suddenly felt like the transmission had been placed in neutral. engine continued to run but no power to the transmission. was able to let the car coast until i could turn on to a side street and stop. an error condition displayed "awd off" and then a wrench icon appeared. i placed the transmission in park and turned off the engine. restarted the engine and the car resumed normal driving conditions. took the car the next day to the ford dealership. was told that no error code was captured so they could not do anything. i asked how it was that the computer could display the "awd off" message and the wrench icon without a code being stored. no response. was told to leave car running next time, call a tow truck and then they could get the code. of course, i am not always close to the dealership, it could happen after they closed or on a weekend. noted that in march 2014 ford settled a complaint on "throttle body" problems in escape, fusion, etc, that had a similar description. explorer was not included in that settlement. *tr

Had to have rear both rear calipers, rotors, and brake pads replaced because calipers were hanging up causing the brakes to drag. i also noticed smoke, could feel heat, and smell hot metal coming from right rear wheel on or around 6/14/15. i also noticed the same on 6/26/15. dealership where i had vehicle repaired said that the left rear brakes pads were worn out, the right rear pads were 2mm from being worn out. also both rotors were warped and discolored. vehicle has advancetrac system as standard equipment, because of heat and dragging brakes, the service advancetrac light would come on when the above situation occured. cost of replacement calipers from ford was covered under the extended warranty purchased at time of vehicle purchase. the rotors, pads, and installation costs totaled $412.93.

Power steering failed on interstate. driver drove to a safe place. i met them and drove the car to a place until it could be driven to a dealership. when i tried to drive it to the dealership, vehicle would not steer at all. i called a tow truck. dealership told me the steering gear needed replaced. they said it wasn't covered under the recall. i called ford customer service and they said the recall had been performed and was closed, therefore the steering gear was not covered. when they performed the software upgrade for the steering i had not had a problem with the steering. i believe ford agreed to the recall and provided the software upgrade to avoid fixing the real problem, the steering gear. if the steering had completely locked up on my wife, she could have been involved in a violent accident at 70 mph. i think the investigation should be reopened on the steering failure, due to the fact people could be injured or killed in an accident and because i believe ford chose to make the least costly repair to avoid correcting the problem. i am not the only person that has had this problem. i have seen multiple posts where ford did the same thing to other owners with this problem. it is obvious the cost difference between a software "fix" and the steering gear replacement at a cost of over $1,500.00 would be the desired fix for ford. the safety fix would be replacement of the steering gear. i believe you should investigate any accidents that may have occurred due to this defect and may not have been investigated due to extensive front end damage. i could not steer the vehicle at all, when i wanted to drive it to the dealer. this was witnessed by relatives and the tow truck driver. i don't think ford should be able to offer a "software fix" to a problem that is not fixed by the software upgrade. thank you for all you do. *tr

On 6/23/2015 my wife brought her 2012 ford explorer to me stating it was very hard to steer. by the time i left work at 6pm, the hixson ford dealership was closed. the next morning, while on the way to the ford dealership and while going around a long curve on hwy 546, the steering wheel totally locked up causing me to be within inches of hitting an on-coming car in the curve. jerking the wheel in the opposite direction that i was turning in the curve and then back unlocked it and enabled me to get back in my lane. ford states that they had already "reprogrammed the pscm power steering control module" last july so therefore the "recall" for this issue (#14s06) has already been cleared for this particular vehicle. whether ford already reprogrammed the pscm or not, the issue which the recall was issued "power steering may lock up" has happened. my position is that "reprogramming" or “updating the software” is not going to fix a faulty sensor which is a part of the steering gear so the "alternative" recall fix should have been completed in the first place which is "replacing the steering gear". hixson wants $1,795 to replace the electronic steering gear. the faulty sensor cannot be replaced because it's apparently built into the steering gear. this recall issue should be paid for by ford who has already admitted to a faulty sensor. i’m now on my 6th day of a rental car.

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving at 65 mph, the window guard on the front passenger windshield detached. the vehicle was taken dealer where it was diagnosed that the window guard part needed to be replaced. the vehicle was repaired on the third occasion but the failure persisted. the manufacturer was not notified of the failure. the failure mileage was 49,000. updated 09/03/15*lj the consumer stated the manufacturer was notified twice and no assistance was offered. the failure has occurred on both the passenger's side and driver's side of the vehicle. updated 12/16/2015 *js

Tl* the contact owns a 2012 ford explorer. while driving approximately 30 mph, the steering wheel became difficult to maneuver and the service power steering warning light illuminated. in addition, the contact stated that the steering seized. the vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be repaired. the vehicle was repaired. the manufacturer was notified of the failure and stated that the vin was not included in nhtsa campaign number: 14v286000 (steering). the failure mileage was 42,000.

I first encountered the problem on monday june 08, 2015 as i was driving to work at the traffic light all of a sudden the steering was really hard to steer as i was trying to make a left turn i had to use all of might to make the turn very scary. i was able to drive my car home after work that night, everything okay till wednesday, june 10, 2015 @ 7-8am, driving to drop my kids off to school and work, as i was a making a left turn it happened again, but worst it was busier day, 2 error message came on about steering assist and trac advance message, and 2 lights came on dashboard with a car and 2 wavy lines (road) 2nd picture was the same with the word off. i had to use all my might and drive slow to turn into the school turned the car off and on hoping lights will go off, still the same call my boss let her my car issues and that im running late. i called ford service dept, i was told to the bring car in immediately not safe to drive but it will cost me to tow car. i drove car in that night myself, thursday pick up rental, friday -06/12/15, i received a call from ford saying part will cost me 1500.00- 2000.00, not including labor. outrageous its a electrical problem ford should fix it free, but no per rep, let him know what i want to do on monday rental will be on my own after that. wow, first my rental i have to pay for upgrade it was not same size as my vehicle, family of 6(including my blind, disabled wheelchair father) who we care for, ford still wont cover for a car same size as my car. i was told i need to take care of the difference for rental upgrade if i want a bigger car. so, ive decided i dont have that kind of money so i will pick my car up on monday, june 15, 2015 and hope and pray that i wont get into an accident because ford will not work me. my option is to trade my car in for another car and spend more money. very disappointed in ford!!!!!

On my way to work the service power steering light came on in my 2012 ford explorer. when i got work i called the ford dealer they said bring the vehicle in the steering could go out. later the same day i took it to the dealer and the steering went out in the 2.5 mile trip to get to there. i was going very slow and managed to maintain control of the car, it was difficult and scary, no hydraulics any more these systems are all electronic. the dealer has had the vehicle for a week and has not been able to recreate or diagnosis what's wrong and therefore how to fix it. ford has been absolutely no help will not return phone calls, nothing. so today they stop the car rental coverage and shove an undiagnosed safely issue back on me. i really do not want to drive this vehicle not knowing if the steering might go out at any time. i found on the internet there have been steering recalls on this vehicle make, model and year, but apparently only those assembled in chicago. ford has not issued a recall on this vehicle.

I am unable to enter the date of 5/29/2015 which was the date this occurred. the car was driving good and i stopped to shop. i came back to the car, cranked the car and immediately received the message of power assist failure. i tried to back up and realized that i had no power steering. i was able to get to a parking spot and checked the service manual. i followed the instructions and hoped that the power steering would reset as was told in the owner's manual. i was able to drive slowly and get home. today i took my car to hixson ford, monroe, la and had it checked. at this point i was receiving an additional error messages related to traction. also, my signal lights would not work. i had read last night that there were some recalls on this problem related to ford explorers. the technician checked my car and told me we would have to replace the steering shaft/gears for $1,794.00. i had to leave my car at the dealership because it is not driveable. i would like for you to check and see if this is an on-going problem for cars with vin numbers not included in the recall. i was told the recall was based on where the car was manufactured. it appears to me that ford has consistently had a problem with the power assist failure on 2012 ford explorers.

I went to crank my car and when i did i immediately received a power steer fail assist notice. my car had no power steering. i was able to slowly drive to a parking space and review my owner's manual. i let the car set for 10 seconds and then cranked again in hopes that it would reset. it didn't. i was able to drive home and park the car. this morning i took the car to hixson ford in monroe, la. by that time i had received a traction error on the dashboard and also was unable to use my signal light. i was told all of this was in relation to the power steering and the need to replace the steering column for a price of $1794.00. it appears that ford is very aware of the problems of the power steering failure. why hasn't there been a larger recall? my car is not one of the 2012 models that was recalled. just out of warranty and then this. i think further investigation is needed in the problems with the power steer failure.

Started car and power steering assist failure warning came on. you could not steer at all. had to turn car off and on a couple times to get computer to reset. cars 3 yrs old just out of warranty and ford won't cover it even though steering could lock up as your driving.

I parked the vehicle to go into a store. when i returned and started the vehicle. i had the power assist fault and service track management errors show on the panel. i had to drive the car home without power steering. i took the car in for service yesterday and was told that it needed a steering gear. i was under the impression that this would be part of the power steering recall issued last year, however that is not the case. i was told by the service tech that he tried to contact ford to see if they would work with me on this and they stated there was nothing they could do. so i brought the car home without repair or new parts ordered due to the costliness of this issue. it appears that i am not the only one having this potentially dangerous issue with their vehicle. at this point, i am quite disappointed with ford!!

I received a recall notice a while ago and took my car in right away for the software fix. not long after that, i started having problems where the power steering intermittently didn't seem to be working. 2 weeks ago i took it to the dealer to be checked. they said they found no problem. 7 days later i got in my car and immediately got a power steering assist fault error on the dashboard and couldn't turn the steering wheel. i had it towed to the dealership but once it was there, the power steering was working fine. now, 5 days later, my car is still there and the only thing they keep telling me is that they have not been able to replicate the problem so they can't do anything. i sent the service rep a link to multiple websites where many people have had this exact same problem which can only be repaired by replacing the steering gear assembly but they made it clear that they won't fix it until they see it happen for themselves even though they retrieved the error code from the diagnostics in the car. i contacted a ford rep directly and got an email message from the regional rep who also said that if the dealership cannot replicate the problem there is no repair. so, unless it happens again while they have it i'll have to just drive it and hope that when it does happen again it isn't in a situation that injures me or a member of my family. also, if it does happen again while i'm driving but doesn't go out permanently it doesn't matter because they'll only fix it if it happens to them no matter what codes are present in the system. so it appears that intermittent loss of power steering is ok for ford since they'll only repair it if they experience it no matter what the car diagnostics say! how many ford owners are on the road now just waiting for their power steering to go completely out? how is this a safe policy? i shouldn't be afraid to drive my car!!! *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that the fuel pump failed. the dealer stated that the fuel pump was on national back order. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 77,000.

Tl* the contact owns a 2012 ford explorer. the contact stated that the vehicle stalled without warning. the vehicle was towed to a dealer. the technician diagnosed that the sender and pump assembly needed to be replaced; however, the vehicle was not repaired since the parts were not available anywhere in the country. the manufacturer was made aware of the failure. the failure mileage was 35,000.

I was driving back from the mall on a single lane highway at 55 mph with the whole family. all of the sudden the vehicle just quit. i tried to restart the vehicle while it was gliding without power, but it would not start. i had to pull over to the side of the road until the car stopped by itself. while the car was gliding to a stop, there was no steering brakes or anything available, since the engine had cut off automatically. luckily i did not get hit by anyone. i finally pulled over, restarted the car and drove again. in a couple of minutes the car stalled again with no controls. this happened about 4 times within a space of 15 miles. i took it to the ford dealership the next day and had to spend $1000 fixing it, which they blamed on the throttle activation or body. this could have resulted in a fatal situation, especially because the vehicle had no controls when it stalled. i believe there has been the same issue with other fords and lincoln vehicles on the web. this should be considered a serious safety issue, which should be fixed as soon as possible. this could happen again to someone and result in serious injury. i feel like ford should be responsible for the fix to ensure public safety. *tr

Traveled to florida from pennsylvania for vacation. window on passenger side developed line of small bubbles vertically while sitting in hotel parking lot. windshield then cracked in middle in a "z" formation. its a rather large crack and makes it difficult to see out front window. i believe the window is defective like the ford e series windshields. i contacted ford but as usual they would not accept responsibility. this car has been recalled twice already. *tr

On december 27th 2014 i purchased a used 2012 ford explorer with 42,990 miles on it. since then we have noticed under accelerating, you can smell the exhaust fumes in the cabin. any harder than 50% acceleration and with the rear ac on, it is an almost instant smell. after a few roads trips it is predictable and we try to avoid repeating the issue. it has not been to our lcal dealer because they "haven't heard" of this issue before (called 2 different dealers). i can not afford to be without the car, pay for a rental car, my $100 extended warranty deductible, and get the, "we don't know what the issue can be from." i have heard and read allot of semi fixes, but wish i could get a strait answer before taking to the dealer first. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that the heater failed to blow hot air which prevented the windows from defrosting. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 167. updated 6/11/15*cn also, the thermostat was replaced, the vehicle had to be jump started. updated 01/26/16.*jb

Rear window shattered while parked in parking lot. no explanation for the shattered glass. temperature was approximately 15 degree f. *tr

In a parking lot on a friday dec.19 at 6am, the steering assist dash warning light came on, and in same instance, steering locked up. i was unable to steer, but was able to bring my 2012 ford explorer limited to a stop. restarting the car enabled steering. i notified my spouse who called dealership and arranged for a service visit the next monday. dealer honored recall ( 14s06 electric power steering ) for issue by flashing the software. my 2012 ford explorer was presented to me as repaired & fixed and ready to drive in a safe manner. same event occurred jan. 8 at 8pm in a parking lot. i took my explorer to same dealer the next morning. the dealer called and stated the rack & pinion and several steering modules required replacement. dealer then stated you only get one (1) ford recall service for an event and any further work would not be covered by ford motor company. after the first repair attempt which was not a solution, all costs ($1700-$2300 for rack & pinion/associated parts contrasted to a virtually no cost software update done under the recall as a potential fix(thus using up your recall and closing your case, when the recall addresses the parts failure) are borne by the vehicle owner even if it still a recall event. dealer did state they would check what ford would do since the second event occurred 2 weeks and 600 miles later. basically, ford has developed a policy to circumvent covering the cost of a mandated safety recall. an internet search shows this is a business-as-usual practice for ford for this steering lock up recall. bottom line - ford is keeping unsafe vehicles, which have a recall notice, on the road as people who don't have the funds or stamina to fight ford, leave the ford dealer service department with the same unrepaired safety defect present. *tr

I went to unlock my vehicle and the system did not respond to unlock my doors. i unlocked my doors manually and there was no lighting indicator throughout the vehicle. i placed my key in the ignition and there was still no power. i have less than 20,000 miles on my vehicle and barely use it. how can a vehicle less than two years old just stop working altogether? this is my only source of transportation and now i will have to put out additional funding just to get it to a place where it can be checked out. what is going on with ford vehicles? i am really frustrated!!! *tr

We have 74000 miles on our 2012 ford explorer. i was doing the 6000 mile service, change oil and filter, rotate tires, check fluids, brake inspection, and do inspect other areas. i was in the process torqueing the lug nuts after the tire rotation. i use a craftsman torque 1/2" drive ratchet for this. on the driver side front and rear wheel 1 out of the 5 wheel studs would not torque too the 100 ft. pounds. the studs on each wheel stretch and are ready to break. why would ford use inferior medal in something so important. we recently owned a 2001 dodge durango and bought it new. we had over 200,000 miles on this vehicle and i never had this problem. and to replace these ford didn't allow enough room. you have to remove the wheel hub and bearing. which i tried after removing the 4 bolts and axle nut. it would not come out. i believe it's because of the 2 different medals. the aluminum housing and the steel bearing hub was find when it's new but give time in the elements and corrosion sets in. i have no other choice but take it back to ford dealer for the repairs. i don't trust the other wheel studs and want all replace for safety concerns. please help on this problem. i believe the medal is to soft for wheel studs. thank you. *js

While i was driving my 2012 ford explorer xlt, it lost all power for the 4th time. when i pressed the throttle there was no response. indicator lights said awd off and displayed a wrench icon. i coasted to the side of the road. when this happened the first three times i turned the car off, restarted it and all was fine for a few minutes, before this happened again. this is quite a dangerous situation to be in. i have also seen several complaints of the same problem from several other ford and lincoln owners. i believe this is a serious safety issue, since stalling in the middle of anywhere is not safe and can lead to accidents without warning. also my check engine light is now light and i will be taking it to the ford dealer to get it fixed. it is going to cost me an arm and leg, but hopefully it ends up being a safety recall and ford reimburses down the line. *tr

Investigation of intermittent "service engine" light eventually led to a determination of a faulty evap purge valve pulling fuel into the evap canister. technician said he would not drive the car, as this is a fuel leak and unsafe condition. dealer acknowledged safety issue, cites 1st time this has been seen, and not covered by any extended warranty or maintenance program. paperwork provided cites "a faulty evap purge valve can cause excessive engine vacuum to be placed on fuel tank, drawing fuel/air from the fuel tank through the evap system and into engine. this can cause drivability concerns as well as rich/lean concern." *tr

After a month of owning the 2012 ford explorer we noticed a very foul exhaust smell from inside the cabin of the explorer. we would smell the odor under acceleration, especially when rpms reached 3,000 plus. this particular odor smell under the above conditions have been observed ever since. we did not think anything of the smell until we began researching it recently and came across several sources indicating this could be harmful to our health. *tr

I was driving at 55 miles per hour and the molding from around the right side windshield flew off after driving another 10-15 miles the left hand molding on the windshield also blew off this could have been trouble for any one behind me or to the side of me. *tr

We own a 2012 ford explorer xlt and are very pleased with it overall. however, we have recently discovered that our interior door panel on both the driver and passenger sides is splitting on the vinyl seam just below the arm rest. our vehicle currently has 55k on it for mileage, so any hope of this being covered under warranty is gone. i have contacted an upholstery repair service and they stated that it cannot be repaired because it is vinyl, but will instead need to be replaced. i recently got an estimate and for parts and labor it would cost us almost $600 to repair both sides. because it is happening in the exact same location on both interior doors, i feel that this is faulty design and should be subject to recall. *tr

Power steering assist failure light came on and vehicle steering locked up. was told by ford dealer it is unsafe to drive this vehicle yet they want me to drive it to them to be repaired which they are going to charge me for. i feel this should be covered by ford in full. *tr

Power steering loss while driving. steering becomes difficult. must shut off car and restart to recover power steering. happens often. taken in for service and source of problem was not isolated or fixed. *tr

The throttle box has gone bad. the car stalls randomly when taking off from a start and requires a new throttle body at only 47k miles. this is part of the powertrain, but not covered by the warranty. ford had lots of problems with throttle bodies in earlier models and it seems they haven't fixed it yet. *tr

I was driving approx. 35mph and all of a sudden the wrench light on the engine came on i lost all power to the accelerator. i had to coast to stop, turn off the vehicle, start it back up and proceed. it has happened 4 more times since the original date. one of those times was when i was crossing an intersection and was almost broadsided. this is very dangerous and is happening with no warning or pattern. i have looked online and it seems to have happened with many ford explorer owners. i am reading it has to do with the powertrain control module. *tr

We have a 2012 ford explorer with 46,000 miles at this time. on august 30, 2014, we were driving about 35 mph when the car lost all power, and the powertrain/wrench light came on in the display. the check engine light did not come on. i pulled to the side of the road where the car was shaking like it wanted to stall. i turned the car off and back on, and it started up fine, and the wrench light went off. we drove another 100 miles when it did the same thing again on september 1 going about 50 mph. i took it to the local shop who noticed that the voltage was dropping from 14 volts down to 12volts and shutting down the computers (so they said). they changed out the alternator- $560. everything was fine until september 20 when the car did the same thing twice again, about 10 minutes apart, going 70 mph (car lost power, wrench light on, had to pull over and restart). i took it to the closest ford dealer within 2 days; they drove the car 55 miles and could not duplicate the problem because it is intermittent. there were no error codes present. the check engine light never came on. they said to come get the car and keep driving it. internet research indicates that this is likely a throttle body (etb) malfunction. i called the ford dealer where we bought the car (not where it was now) and described the problem to a service manager with 19 years experience. he said it was likely the throttle body since the car would restart. he said only 2 things trigger the wrench light- the transmission and the throttle body. since my wife and daughter ride in this car, i decided to have the throttle body replaced at my expense on september 24 - $470. continuing to drive the car as ford suggested, with an intermittent cut-off problem, was not an option for me so i decided to make an educated guess/diagnosis and throw parts at it and see. *tr

The power steering pump quit working 2 times on my mothers suv. vehicle was taken to ford twice because they did not fix it the first time. saw recall but explorer was not in the list. i am a mechanical engineer and was driving the vehicle on both occurrences. it is my ethical responsibility to report this issue. i also work in automotive field and i know this was a failure of the power steering. i do not want my mother or any individual hurt due to lack of investigation. i expect a response from your organization. the dealership can pull up all info, a rental was provided. i was barely able to manage the vehicle to the side of the road, a weaker driver, physically, would have had an accident. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that the wrench warning lamp illuminated and the vehicle suddenly decelerated. the contact depressed accelerator pedal repeatedly but the vehicle failed to accelerate. the vehicle was taken to an authorized dealer for inspection, diagnosis and repair. the manufacturer was notified of the failure. the approximate failure mileage was 68,000.

Electronic throttle body has failed and vehicle will stall. throttle will not work. you are stranded until you turn the vehicle off and back on. *tr

My car is less than 3 years old. at the time of the first incident, i was driving about 25 mph and my car just suddenly stalled. i saw an "awd off" message on my dash. i tried to accelerate to pull over to the side of the road, and there was no response to the foot peddle. i hit the brakes and killed the engine. i was able to restart the car and continue on to work. i just assumed that i had someone hit the gear into that mode. but it happened a 2nd and then a 3rd time that same week. i brought the car in to the dealership around the middle of august. before i brought the car, i searched the internet for other related complaints from ford owners. i found a site at www.cargurus.com and found out that there are many other ford owners with the same complaint. one owner said that his dealership replaced the "throttle body assembly" and he has never had that problem again. i brought this information to my dealership and i paid them $99.00 for this service call. they were not able to find out what was wrong, but they did do some sort of service notice that i had not yet done on my car. they hoped it would take care of the problem and it did for about a month. but this week, it happened 5 more times. yesterday was the first time that it happened twice within a few minutes. this time the check engine light came on. i have the car at the dealership right now and i am hoping that they will find the throttle body assembly is the issue. if not, then i am concerned that this will happen again and that i may be rear ended on the interstate while i am trying to coast to the side of the road. ford must know that this is a problem. there are too many complaints about the "awd off" error code. i do not intend to pay for this repair!! my car is out of warranty now. i don't think that i should be paying for any car/engine repairs on such a young vehicle. *tr

While driving at a constant speed of aprox. 35 mph on a city street, the vehicle suddenly and dramatically lost speed. the accelerator pedal / motor speed ceased responding and the engine started to run very roughly. the car went into "idle" and i was forced to stop in the middle of the road. the event was completely unexpected. i had no warning and not enough power to get off the road. an orange "wrench" warning light appeared on the dashboard. i turned off the vehicle and was able to restart with normal operation. i immediately had the car towed to the dealership service department where they replaced the left valve cover. i drove the car with no problems until 14 days later when the same problem re-occurred. this sudden and unexpected loss of vehicle control seems to be a significant safety concern. god help me if this happens while i'm on the freeway... *tr

Safety recall notice 14s06/nhtsa recall 14v-286 we received this recall notice in the mail from fmc. knowing we had a trip coming up, i immediately took the vehicle in to ken garff ford in utah for servicing and to have the recall corrected. they supposedly fixed the issue so i went on my way. i drove a single gas tanks worth (appx 400 miles) and then everything went to hell. power steering failed, traction control failed, terrain management failed. this is the exact problem for which ford issued the recall in the first place. the ford dealership is now telling me that they completely fixed the problem and it is my fault that these systems failed. they want me to believe an elaborate tale about how i have driven my explorer 72000 miles without a problem and suddenly, after the recall gets fixed, i then have that exact problem? that is a sneaky lie that might work on someone more passive. when the vehicle failed we were driving with our family on a vacation and this incident stranded us in meridian, idaho, where our vehicle currently sits 6 weeks later. it seems to me that when a safety recall is issued and "fixed" it shouldn't create a safety issue for the consumer anymore, which is exactly what this problem caused. it also seems to me that it is awfully convenient for fmc that my car broke immediately after it was "fixed". so now i am liable for the repairs. how nice for fmc. meanwhile, it took fmc 6 weeks to get the part to the dealership in idaho so they could "fix" the issue. we'll see how long it holds up this time. i am still waiting to get my car back. *tr

Ford recently declined to repair the bubbling paint on the hood of my 2012 ford explorer on the basis it is out-of-warranty due to mileage. based on my research, ford has had corrosion issues for some time but has failed to correct the issue.

The air bag light is on and the ford dealer says that the issue is related to the connections that are under the seats. the connections need to be cleaned and reattached. they indicated that it was caused by cookie crumbs, juice, etc. probably from children. i indicated that the vehicle is a 2012 and that cookies, etc. should not be able to cause a safety device as important as an air bag from not working. i believe that this issue should be investigated as if cookie crumbs, etc. can cause air bags to fail then there should be an immediate recall to address the issue. *tr

Dash reports tms fault, then awd off successively. then car becomes unresponsive to the accelerator and slows down rapidly. the dash also displays a service indicator "wrench." dealer reports vehicle throws code p2112, throttle body stuck closed. i believe the scope of ford csp 13n03 in response to nhtsa action number pe13003 needs to be expanded or many more drivers will be stuck in ford vehicles that all but shut down on the interstate during a throttle body failure. *tr

I am experiencing an odor of carbon monoxide inside the car. i live in el salvador central america and have found in the internet that there is a recall for this problem the agency in my country does not responsabilize on this i have small children and we cant be smelling this exhaust fumens and strange odors inside our car. *tr

I was on vacation and i started to get a very loud grinding noise from the rear brakes every time i started i had to put the brakes on. i decided to end the vacation early and headed home. before i got home i had to stop at a ford dealer about 300 miles from home. the guy at the dealer test drove the car and then inspected the brakes. he told me the rear brakes pads and rotors had to be replaced because they were worn to metal on metal. i had them fix the rear brakes for $324.13. he lubed the calipers and since then i have had no problem. i think the brakes should last longer than 30,550 mile on a $46,000 vehicle. *tr

I was stopped and the car was idling in drive (i was braking) when the car beeped and displayed two warnings, one about power assist failure or off and the other about advancetrac service (i don't remember the exact wording of the errors). the power steering was no longer working in the car. i put the car in park and turned it off and on again. after it turned on it still said the errors but i was able to move the steering wheel, and when i put it in drive and moved up a bit the errors also went away. i called the dealership and they were able to tell me there is an active recall but that they didn't know anything on how to fix it what it was, or any type of remedy or reassurance. they said the soonest they could take the vehicle to look at it was a week away. *tr

Received recall letter from ford to get my vehicle in immediately. called sacramento downtown ford and spoke with david. david said "sorry, can't help you right now as they have not sent us the parts or the software". he added, "call back in a couple of weeks". i was shocked that nothing was offered. website even states may cause inability to steer your car and letter even states may cause an accident. but they can't help me right now? so disappointed in ford! if something happens to me or my family ford will pay.

Tl* the contact owns a 2012 ford explorer. the contact stated that the low engine oil pressure warning light illuminated. the contact mentioned that the failure recurred intermittently. the vehicle was taken to the dealer however, the failure could not be duplicated. the manufacturer was notified of the failure. the approximate failure mileage was 17,000. updated 8/28/14*cn updated 09/15/2014 *js

I was driving on rt44 in ma when i noticed oncoming drivers yelling at me. i thought i was doing something wrong and when i came to a stop light, the driver in front of me got out of his car and yelled that my 2012 ford explored had flames coming from the bottom of the vehicle. i immediately evacuated the car with my wife and children and my car was indeed on fire. i happened to have a fire extinguisher with me and was able to put out the fire. i was in front of a ford dealer when this happened and they came out to inspect the car and i was told the heat shield was ignited from touching the exhaust. they removed the plate and you can see the burnt damage (i have pics). this situation could have turned fatal and they said they will put a new one on. this should not be able to catch fire and if it wasn't for other drivers i don't know how this could of ended. my wife and 3 year old son are now terrified to ride in the explorer. this needs to be investigated immediately. *js

I have been smelling exhaust into vehicle cabin, looked at forums, & found 62 pages of complaints by explorer owners, on www.explorerforum.com, called dealer, took vehicle in for 2 days, under tsb-128-12-12-4, service work, still have same issue months later, still waiting for ford to correct problem. at present time a law suit has been filed in florida, article found in sun senntial newspaper, at www.sun-senntial.com video shows co at 139 acceptable level should be 100. *tr

Car hesitates after turns and then again when accelerating and acts like it doesn't have enough power. car had to be towed on a separate incident in 2013 after losing all power during a turn; the throttle body - air intake had to be replaced at 24,457 miles. the problem is ongoing, something is wrong with the car. every time i take it in to be checked, i get the same response: cannot not recreate the concern, ran through oasis and no problem found. i am over ford! there was a customer satisfaction program (aka recall without the press involved) (program number 12b36) in april of 2012 that had to reprogram the vehicle's pcm (powertrain control module). this was due to the fact that "inoperative engine cooling fans could lead to high engine temperature gauge readings and reduced air conditioning performance. continued operation of the vehicle could result in illumination of the malfunction indicator light (mil) and eventually cause the engine to automatically enter derate (reduced power) mode." this was "fixed" 14 months before the car was towed.... *tr

Driving to work on june 25, 2013 (20,420 miles) on the highway going 55 mph when a "power steering assist" fault code popped onto the screen and with very limited steering capabilities was able to pull off of the highway, turn off the engine for 10 minutes and the error corrected itself. on may 9, 2014 (30,513 miles), after coming off a winding road turned onto a straight lane, power steering assist fault code popped up again, was able to drive it home. on may 23, 2014 (31,002 miles), got into my parked vehicle turned on engine and the power steering assist code popped up and i wasn't able to turn the wheel at all, had to turn off the engine and restart it again. when the first incident happened on june 25, i contact my local dealership and i was instructed "if it happens again, bring in your vehicle." for the second incident, i took my vehicle to the dealership and because there was no fault code showing at that time, they couldn't find anything wrong and was told "if it happens again, don't turn off your engine and drive straight to the nearest dealership so they can retrieve the codes." my main concern is not being to control the vehicle if it happens again and causing an accident. *tr

On three different occasions within the last month the power steering fault assist has gone off. twice while driving and once when first staring the vehicle. i took it to the shop and they drove it for a few days but can't fix the problem unless something is recalled or the problem happens while they have the vehicle. this is to dangerous of an issue to happen while driving when my two small children are in the car. *tr

Ford explorer 2012 with vibration and grinding sound in the steering column and loss of all steering. initially infrequent however after two years the occurrence is common at all speeds and road conditions. i have experienced sudden and temporary loss of all steering on the interstate highways. i took my vehicle to three separate ford dealers four times for this problem. i was told by the service adviser there were no diagnostic errors and the problem could not be replicated in a test drive by the service technician. when i returned to my local ford dealer in may, 2014 i brought website reports of other drivers experiencing steering gear failure in their 2011 and 2012 ford explorers. this vehicle is currently waiting at the ford dealer (over two weeks) for replacement parts. *tr

While driving down the interstate my power steering went out. it was very hard to maneuver my car to the exit ramp and almost impossible to turn on smaller streets. *tr

The windshield wipers do not turn off. they continue to run until the vehicle is turned off. *tr

In september 2013, i was driving down a neighborhood road at about 15-20 mph when a wrench symbol appeared on the screen and the vehicle began slowing to a stop. the gas would not work during this time and i turned off the engine. it did restart without problems, but did it again a little later. i took it in to my local ford dealership, where i leased the car from. they looked at it and said they couldn't find anything wrong, but could not get codes because the engine had been turned off. i was told to bring it back if it happened again. it happened 2 more times in october. both times were at night over a weekend when the dealership was closed. again, they looked at it and said they couldn't find anything wrong, but reset the "system" and i was told to bring it in if it happened again. no problems until the night of may 3, 2013. i was driving outside of mckinney, tx, with my cruise set at 74 when it happened again. this really scared me because i had just come off of i-75 where they are doing construction and there are concrete walls on either side of two lanes with no shoulder! since you cannot control the speed, and the only way to make the car work is to turn the engine off, wait a few minutes, then restart it, i have no doubt that we (myself and 2 children) would have been in an accident. it is a very busy area with speeds up to 75 mph and lots of semi-trucks. i spoke to the service manager and gm of paris ford who both agreed to a loaner car until mine could be fixed, and took it in for the third time. apparently, the only loaner car they had was unavailable, so i could take my car back and drive it until they had a loaner. we decided that was enough. i didn't feel safe driving it and did not want to take a chance of anything happening to myself or our children. we turned it in the dealership and after paying $251, it is now back with them. this car is dangerous! *tr

I brought my car to ford for service. i noticed that the paint on the hood was bubbling. i showed it to the service writer. he reported it to ford. they said there is nothing they will do for it. *tr

My wife was driving our 2012 ford explorer down the highway when the steering went stiff (power steering went off), causing the vehicle to swerve into the other lane, after which the terrain management system fault light came on. i happened to be in our other car following directly behind her and was able to watch the incident happen. she immediately slowed down and steered the vehicle to the side of the road. i switched vehicles with her and drove the explorer to our house, with no additional trouble. after restarting the vehicle, the fault light was no longer on. our vehicle is at the dealer now, and they could not find any issues. i did a google search and found this webpage, which clearly shows that this issue is wide spread and could easily cause a fatality: http://www.aboutautomobile.com/complaint/2012/ford/explorer/steering fortunately, my wife was only traveling 45 mph and there was no other vehicle in the other lane when the car pulled out of the lane. we have not received a safety recall for this issue yet, but we recommend nhtsa contacts ford immediately to inquire on what they are doing to identify the defect and implement an immediate solution. this issue, if not corrected, may result in a fatality - especially if the vehicle is being operated by a young, elderly or distracted driver. *tt

On friday april 18, 2014 my wife an i prestarted the car to go to dinner, after only 2 minutes the car shut of. upon review of the issue the low oil pressure light came on, the stability control light came on, as well as he service engine soon light. the mileage at the incident was approx 45,500 but the complaint says 44,000 because this is the second time it has done this, and the first time for the stability control light to illuminate. after dinner we came home and attempted to restart the vehicle, everything seemed normal, it started it drove, but subsequently we had it towed to ford, so they could address the problem. *tr

This is the second incident with the steering assembly. in august of 2012 my power steering failed and the steering assembly was replaced after a two month wait for parts. (first clue there was a serious problem) it was repaired and 6 months later it has failed again. i am a police officer and we have purchased ford explorers as patrol vehicle. i have written a letter to the police association with my concerns about officer safety issue. when is nhtsa going to step up to the plate and recognize the serious safety issues with this flaw. this problem could have been buried years ago, but with social media the problem is exposed. your credibility as an investigative body is certainly at question. the fact recalls were forced on toyota and you blatantly ignore the issues with ford is an integrity issue with your abilities to be impartial. my neighbors lost a 4 year old son in the old chrysler mini van issues with the rear latch problem. it was uncovered that chrysler was aware of this problem and was exposed by the media. dealing with ford head office gives me the impression that they are not concerned about customer safety or my concerns. i wonder how they were so empowered. there are many articles since 2012 about nhtsa investigating this issue. influenced by corporate power or an inept investigative body. i think both. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated while driving approximately 30 mph the power steering suddenly malfunctioned making the steering wheel very difficult to turn. the contact indicated that the disabled air bag and disabled traction control sensor lights illuminated during the incident. the vehicle was turned off and back on several times in order to correct the defect. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was notified of the defect but no solution was offered. the vin was not available. the failure mileage was 51,805.

On monday 10march2014, my 2012 ford explorer started and immediately stalled out, when i look at the dash it had said it had low oil pressure. the vehicle was towed to cavalier ford in chesapeake, va where it has been determined that the high pressure fuel line and high pressure fuel pump have to be replaced. during further trouble shooting it was discovered that henderson ford in bay st. louis, ms had installed a fuel injector into the engine without properly ensuring the cleanliness of either the injector or the point of insertion. it has been determined by cavalier ford that henderson ford improperly installed a replacement part, and allowed me to drive over 1,000 miles with this problematic part in place! *tr

Tl* the contact owns a 2012 ford exploder. the contact stated that the third-row power seat detection system failed to operate properly. the contact indicated that while putting bags in the hatch area, the third- row power seat button was accidently depressed and caused the seat to mechanically rise to the seated position. the contact indicated that during the transition from the folded position to the seated position, a coat and boot became stuck under the seat. the contact indicated that the third- row power seat detection system did not reverse the direction of the seat after making contact with the objects. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 40,000.

Slush on the windshield pulled the wiper from the wiper arm on the passenger side making me pull over on a busy street. the manufactured arm is the cheapest and most unreliable arm i've ever seen. i checked with other 2012 ford explorers and they have the same arm. the 2013 and 2014 have different style arms that hold the wiper on securely. i'm going back to the dealer to see if they can put different arms on but this definitely is a safety issue. just by raising the wiper arm up and grabbing the bottom of the blade the wiper snaps off. i was lucky not to be on the interstate hwy when this happened. *tr

On monday march 10, 2014 i started the my 2012 ford explorer and drove it to work approximately 2 miles and shut it off, after 25 minutes i returned to the vehicle and attempted to start it. the vehicle started and then immediately shut off and said low oil pressure, i proceeded to remove the key and open the hood. i checked the oil and all was within range, no issue immediately noted, i closed the hood and attempted to restart the car. upon the attempted restart the car took a substantial amount of time to finally turn over, i immediately shut the car off and figured it needed to refresh itself and waited a moment. after restarting on the third try i then attempted to drive it all indicators had turned off. while driving the vehicle it refused to accelerate over 35mph, i immediately reported the issue to ford and the vehicle had to be towed to cavalier ford in greenbrier, va. *tr

When car was 3 weeks old, we had an intermittent gas odor when restarting car. also, when sitting in garage. dealer could not reproduce problem. eventually did and replaced the fuel canister. odor came back within 3 weeks. now has 40,000 miles and still have same problem. saw 2 recalls on 2013 explorer related to fuel odor and thought are 2012 would be included, but ford says no. our car was built on 12/15/2011. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that when turning the steering wheel left or right, a grinding noise was heard without warning. the vehicle was taken to a private mechanic where it was diagnosed that the rack and pinion needed to be replaced. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure and current mileage was 44,000. *tr

While traveling 70 mph on a highway steering wheel locked up, power steering assist light and traction control lights started flashing. vehicle began to swerve as brakes were applied. was able to coast off of highway with much effort and pull into a parking lot to call for assistance. vehicle taken to dealership. originally told it "sounds like a sensor has gone bad." notified today that rack and pinion assembly must be replaced for an approximate cost of $2300. basic warranty has expired and this is not covered under power train warranty. this vehicle is only 2 years old!!! also notified that there is a recall on the sync system that i was never made aware of. have had this particular vehicle in the shop 5 times since i got it but can't afford to replace it! *tr

May 2013 (13490 miles) was driving 30 35 mph power steering went out, traction control light went on, i turned off and restarted. all was ok. took to dealer and dealer replaced the steering rack december 23,2013, (21173 miles) was driving 40 mph power steering went out, traction control light went on. would not reset by turning on and off. drove to dealer with no power steering and dealer reset computer and sent me on my way. january 17,2014 (21808 miles) was driving 35 mph power steering went out, traction light went on would not reset by turning on and off. drove to dealer with no power steering. dealer reset computer and sent me on my way. *tr

On dec. 2, 2013 i was stopped on the side of the road with a slight decline at a school bus stop. i put the vehicle in park (while still on) and got out of the car to retrieve a forgotten item from the back for one of the children (as i have done numerous times before without incident). when i exited the vehicle, it started to roll forward (while still in park). it rolled off of the road, down an embankment, into a ditch/ravine, crashed into a tree and rolled onto the driver's side, coming to rest at an approximate 45 degree angle. my 20-month-old child was in the car at the time and was seated on the side of the car that was in contact with the ground when the car crashed. after retrieving the child (physically unharmed) from the car with help from a passerby, i noticed the car was still running. the passerby and i went down to turn the car off and remove the keys, at which point it was verified that the car was in fact still shifted into the park position. the tow truck company also verified that the car was in park when they arrived. speed of the vehicle at the time of impact is unknown, as it started from a stop and increased in speed as it continued to roll forward and down the embankment. post crash, the 20-month-old was physically fine, but expressed significant emotional anxiety when being placed in his other car seat for subsequent car rides. side airbags on both sides of the car deployed, front did not (presumably because no one was seated in the front of the vehicle). once the engine was turned off and the keys were removed, the horn began honking (presumably a built in safety feature). once removed from the crash site (time to remove: 2.5 hours using 2 different tow trucks), the car was not drivable and after 21 days the car was determined to be a total loss. *tr

The vehicle power steering and power brakes shut off while driving making pulling over and stopping very difficult for a mature male driver. i find it difficult i can only imagine how difficult and dangerous this could be for my wife or any smaller or less experienced driver. this happened multiple times during regular driving on fairly smooth surface normal conditions. *tr

After numerous trips to the dealer to complain about the way this car was driving my car finally failed on and completely shift itself off in the middle of an intersection while making a left turn. i could not steer or accelerate. i coasted to the shoulder. took the car to the dealer and they finally said it was the throttle body sticking and replaced it. luckily it was under warranty. my prior visits i was told that the computer software needed to be updated and that maybe the gas i was putting into the car had to much ethanol. *tr

Tl* the contact owns a 2012 ford explorer. the contact was driving 50 mph when the advance tracking warning lamp illuminated and the power steering failed. the vehicle was taken the dealer for inspection. the contact was informed that the electronic power assistance system failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the incident. the approximate failure mileage was 37,000. *tr

This is a continual problem report one 8/10/13 19,000 miles: power steering light came on and power steering went out while driving vehicle <15 mph and back ceiling light came on and wouldn't go out. ford: 8/13/2013 said ceiling light shortened out battery and caused power steering to go out - ordered light bulb came back in 3 days to replace light bulb - they said power steering was fixed. report two 9/23/13 23,891 miles: power steering light came on while parked. ford: did diagnostic said the issue was most likely wiring and said issue was fixed and i left with car report three 10/02/13 24,280 miles: power steering light came on dashboard and power steering went out while driving on a highway 65 mph, pulled off hwy. reported incident to ford. ford: ran diagnostic, said issue was motherboard. ordered part and i returned in a few days to replace computer board. told issue was resolved and left with my car. report four 10/31/2013 25,295 miles: power steering yellow light came on dashboard as i started vehicle in parking lot. power steering had not gone out only had warning light showing. i drove a few minutes home without the steering going out. i started car about an hour later in garage and power steering was completely out. bright red lights on dashboard. warning light said something to the tune of 'report power steering immediately". ford: kept car for 4 full days while we drove rental and was told they have no solution and ford regional's engineers supposedly said 'this is not an issue they have seen before' (even though there are almost 100 reports on the nhtsa website about this exact issue) and to report if happens again. report five 11/28/13 27,000 miles: power steering went out while starting vehicle in garage dashboard light up with red warning signs. have to wait until after holiday to report to service. *tr

Steering suddenly became extremely hard and stiff to the point where i could not make a turn of more than 10% at any speed. luckily i was only going 25mph at the time of the incident so i was able to gradually guide the car to the side of the road bringing it to a full stop. i tried resetting the "error condition" by restarting the car, but the steering became only marginally better. i was however able to drive the car down the side street at 5-10mph to my house which was a few short blocks away. since the car was undrivable, i had it towed to all american ford in paramus nj, for service. where they claimed that they have only heard of one or two cases such as mine. i directed them to this site to help them with their research, which they of course they were not interested in. *tr

Power steering failed during a turn making controlling the vehicle difficult. warning lights for power steering assist, traction control and terrain monitor came on. after shutting down the car and restarting the vehicle the problem was cleared. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving 70 mph, the vehicle independently engaged the brakes. the vehicle was designed with a unique braking program designed to engage with the cruise control when the vehicle was approaching a second vehicle. the system engaged despite there not being a vehicle in front of the contact?s vehicle. the vehicle was taken to a dealer for diagnosis and the contact was informed there was no remedy for the failure. the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was 14,000 and the current mileage was 28,000. ...updated 12-24-13 *bf the consumer stated the adaptive cruise control worked fine when he was following a vehicle in his lane. however, when he was in a separate lane, passing a large semi with large bright aluminum or light colored sides, on a straight highway without curves, the vehicle occasionally applied the brakes as if he were following in the same lane as the truck. the consumer believed the radar sensors on the vehicle were reflecting from the large bright sides on some trucks.

While driving on the highway steering wheel became stiff and a message appeared "power steering assist failed". vehicle was very hard to steer but i managed to turn on flashers, reduce speed and steer safely to the side of the road. i turned the vehicle off and called for assistance. while waiting for help i restarted the vehicle to try to maneuver to a safer roadside position. at that time the power steering seemed to be working again so i drove carefully home. i then visited the ford dealership where no error codes or error history was found and they found no problem and sent me on my way. *tr

The throttle body on the ford explorer failed and caused the vehicle to stall several times at various speeds from 15 mph to 60 mph on local streets and highways. the dealership service unit identified it as a failed throttle body. *tr

Power steering fault with advance trac and terrain management faults. power steering was lost. this has occurred multiple times at low, medium and high speeds. this is a serious safety issue. vehicle was shut off and then restarted and the faults were gone and power steering was restored. *jb

After having multiple issues with the power steering failing while driving our 2012 ford explorer, the power steering finally gave out completely. the vehicle now has no power steering and is very hard to drive. this has also affected the electronic traction control. the vehicle is less than 2 years old, so this is very unacceptable. ford needs to find a solution to this before someone gets in a serious accident and some is seriously injured or worse. *tr

The power steering suddenly went off. this happened twice in 24 hours. i took it to the ford dealer right away. i am glad that my 16 year old driver was not at the wheel when this happened. this is unacceptable for a one-year old new car. safety must come first. repair cost is estimated at $2200. please look into a recall, as i have heard this is very common. please work with ford to remedy this obvious mechanical flaw. thank you. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving approximately 20 mph, the vehicle stalled as the wrench warning icon illuminated. the contact merged to the shoulder and was able to restart the vehicle. the vehicle was not taken to a dealer for a diagnostic. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure and current mileage was 40,000.

Power assist fault, service advancetrac, terrain management system fault. disables power steering and terrain management systems. vehicle immediately becomes extremely hard to steer and very dangerous. has occurred 3 times and is a serious safety issue. *tt

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving 70 mph, the steering wheel seized as the traction control warning lamp illuminated. the vehicle was taken to the dealer where it was diagnosed that the power steering unit needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 39,000 and the current mileage was 40,000.

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving 55 mph, the all-wheel drive warning light illuminated as the vehicle stalled. the contact did not take the vehicle for diagnostic testing or repairs. the failure mileage was 17,000. ...updated 08-08-13 *bf

Loss of power steering while driving - service advance trac & terrain mgmt system fault warnings has happened twice in the last 2 weeks. problem clears after restarting car. would be very dangerous if my wife or kids were driving the vehicle. *tr

I was driving the vehicle down the highway when the steering went stiff and several lights on the dash came on. i immediately slowed down and struggled to steer the vehicle of the side of the road. once to the side of the road, i called the dealer they acknowledged this a common problem in the new explorers and that if i turned the vehicle off and restarted it would reset the system and to bring it to dealer immediately. i arrived at the dealer (after it happened a second time) where they informed i would need a new rack and pinion. i don't mind paying for the replacement part but this is a huge safety issue. if i had been going through a turn at those speeds, my kids and i would have been killed. if the dealer and ford know there is a problem why hasn't there been a recall. do we have to wait until someone dies? *tr

We purchased our vehicle in august 2011. in june of 2013 the power steering gave out. we dropped it off at our local ford dealership on june 18. two days later the mechanic informs me that they could not figure out what was wrong and had to call ford motor company directly. they informed the mechanic that our vehicle's power steering rack (epas) needed to be replaced and it is not covered under the powertrain warranty. they charged us nearly $2000 to fix the car. which was approx. 5% of the total cost of the car. the car was under 2 years old and only 53k miles. we feel ripped off and used. we are loyal ford customers with this being our 3rd ford in 10 years. we feel it should be covered under either a powertrain or manufacturers warranty. *tr

While my wife was driving our 2012 ford explorer, the power steering went out and the "service trak system" error message appeared. she was on a major freeway and had to manually pull off the freeway to safety, which was very difficult with out the power steering. once she turned off the car and restarted it, the error went away and power steering was normal. this is a dangerous situation when driving on a major freeway at or above 55 mph. this is the second time this has happened. *tr

Power steering went out and service trac system error message appeared. vehicle went into manual steering, which was so stiff, my wife was unable to steer the vehicle. after cycling the ignition, the car returned to normal. this concerns me as the safety of my family was at stake. if my wife had been on a busy highway, she might have been in an accident. ford knows of this problem with their 2011 and up explorers. ford should recall these vehicles, as they pose a safety risk. *tr

I was driving in a parking garage and the terrain management system and power steering systems became disabled. the car was very difficult to handle once the power steering was lost. when i parked the car, shut the car off and restarted, the power steering appeared to be back but the terrain management system continued to show an error. i will be contacting the dealer today. i have seen similar complaints listed here - i hope ford is addressing appropriately. *tr

Own 2012 ford explorer,bought new and a contributing factor was that it had tow pkg. on it. had occasion to use the tow and checked local u-haul and they refused to rent a trailer to me. was told co. policy forbid rental to anyone driving an explorer. i was totally speechless and even called two other rentals and was refused. said too many accidents with sway and roll-over. after research on line i have found it is true..so now i own a vehicle with tow on it,and unless i am willing to spend several thousand to buy my own trailer, it is totally useless!wondering how ford motors is allowed to sell these vehicles with this safety issue. i contacted them and got nowhere. so guess i'm stuck,however, come new vehicle time there will not be an explorer in my drive. shame on you ford. *tr

I bought my 2012 ford explorer in january 2012, and had no problems for several months. recently, when starting the vehicle the "power steering assist fault" warning started coming on. after turning off the ignition and re-starting the engine, the warning went away and i regained power steering. about 6 days ago, i drove 15 miles to work, and the same "power steering assist fault" warning came on and stayed on - even after recycling the engine. the "service advance trac" warning also stayed on and i lost the power steering. this is unbelievable, the dealer said that they had to replace the "power-steering gear box", and the part is two days away. i saw someone posted that ford doesn't consider this a safety issue because you can still steer it. if i have trouble steering it, i hate to think what my wife or daughters would experience. this vehicle isn't like a regular full size car or truck, i am 6'2" and weigh about 270, and when the power steering failed, i could not steer it to park the vehicle in reverse. it was very difficult to steer at any speed under 5mph. if this happened while driving at speed, a person could lose control. this is obviously not a minor fix on a new car. looking at the posts, ford needs to address this issue asap. i asked the dealer what this repair would cost if it weren't under warranty. i was told a couple of thousand dollars. if he is correct, that is ridiculous on a 18 month vehicle. i didn't buy this to be a money pit. *tr

While driving my 2012 ford explorer limited v6 with ecoboost system up a hill i had to stopped behind a stopped school bus. i tried to give the vehicle a little gas to edge up the hill and the truck cut off. since i was in drive the truck began to roll backwards until i pushed the brake. i was in shock. luckily there weren't any vehicles behind me but it scared my kids. while pressing the brake i flipped it into park and restarted the engine. i then called and scheduled service for the next day. i was fully covered under my maintenance plan but the dealership could not duplicate the problem. they have no clue what caused this issue but i am terrified it may happen again and now my kids are terrified as well. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving approximately 45 mph, the abs brakes suddenly engaged independently, causing the steering wheel to pull to the right and become difficult to maneuver. the vehicle was taken to the dealer for diagnosis. the technician replaced all the sensors and the wiring in the abs system. the failure continued after the repair. the vehicle was not further repaired. the approximate failure mileage was 7,500. *tr

Ford sync system - continues to freeze and not function. navigation system freezes up and/or doesn't work at times. phone system shows you on a call when you are not. multiple times not working and is supposed to be hands free. have had the system replaced and updated and still doesn't work properly or as advertised. ford case # cas [xxx] keep getting told they have an expert looking in to it and it might be related to the iphone. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I was driving when the steering wheel jerked. the steering immediately became very hard to operate and the engine appeared to lose power. indicator lights came on about the same time the steering jerked. the lights said "service advance trac" and "terrain management system fault". i had to pull of the road and just trying to make to left turns to pull into a parking lot took all the strength i had in both arms. my turn signals would also not work. i even tried turning the 4 wheel drive knob, as i noticed that the lights were not working on that as well and nothing would light up or show up on the dash screen. i turned off the car while i pulled out my owners manual to look up information on these indicators. after letting the car sit for a while, i restarted the car and the indicator lights were still there. i called ford road side assistance and had the car towed. i also was put in a rental car. then today the ford dealer told me that since my car had 47, 627 miles on it that this problem wasn't covered under warranty. they told me only if it happened in first 36,000 miles. they also said i would have to pay $1865 for a new rack and pinion steering or they would clear the code and i could chance it to see if it happens again. they said it was common and most times you just need to let the car cool down and restart it. this is very upsetting- they knew this was a common problem and then i investigated this further online and found many other people reporting the same issues. some in just the first month of owning the vehicle. this is the same thing that happened to me with this vehicle and the engine fan not working causing the car to overheat in the first 6 months of owning it. later i got a recall on it. this is very frustrating- i have a car that is 18 months old and i have to put $1865 into it to fix a common problem/defect. this is a serious defect! *tr

My wife was getting on the freeway with left blinker on to merge lanes and the power steering assist light came on the dashboard and then the power steering quit. my wife with a fully loaded car with kids on board was thankfully able to slowly muscle the car on to the shoulder. she then powered the car off and then restarted it which seemed to fix the problem. luckily this incident did not happen on curvy road or there would have been a major accident. ford, please fix this problem. would hate to see someone get hurt and the explorer name damaged all over again due to another very serious issue. *tr

I was driving the car down a busy highway when it turned off and i received a power steering fault warning. i had to pull of the road and almost got in an accident. after that the power steering would not work on the vehicle. it was impossible to turn. i googled this and noted this is a problem that you are looking at: this is from the huffington post: federal safety regulators are investigating complaints that the power steering can fail on 2011 and 2012 ford explorer suvs. fifteen drivers have complained that the popular explorer can suddenly lose its power steering assist, making it harder to steer the suvs. it was extremely dangerous. i purchased this car a year and a half ago. ford refuses to cover it because it has not officially been recalled. i am lucky i didnt get killed. *tr

Lost power steering while driving. two warning lights came on-terrain management system fault and service advance trac. power steering returned after shutting engine of and restarting. took to dealer and they found two warning codes on the computer, but ford said problem had to be reverified before they could repair it. *tr

I was traveling at 55 mph on route 322 in pa. i was in the left lane, the car just turned off and the power steering fail light came on also the systemtrac error light came on. i had no steering. i had to pull in front of a semi in order to get to the side of the road. i almost got killed. it is currently at sloan ford in columbia tn. they say it is the rack and pinion steering. the car is 1 year and 6 months old. how does the steering to so soon? they want to charge me 1900. i have looked online and there are many ford explorers from 2011 and 2012 with the same issue. this vehicle needs to be recalled. why hasn't it been done yet? *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that the engine was started and both the power steering and power assist warning lights illuminated as steering wheel became hard to turn. the vehicle was taken to the dealer, who inspected the vehicle and located the failure at the rack and pinion, which failed due to an electrical shortage. the vehicle was not repaired because the rack and pinion was on back order. the manufacturer was made aware of the failure. the failure and current mileage was 20,000. ... updated 02/27/13 *bf the steering rack and pinion was replaced. updated 03/04/13

While driving uphill on a narrow mountain road i lost all power steering assist with a simultaneous audible warning and a dash visual warning that my power steering assist had failed. with difficulty i was able to exit the road into a private driveway. i turned the vehicle off. in a few moments i started the vehicle again and everything functioned normally. i took the vehicle to my ford dealer on or about september 10, 2012. they told me i needed a new steering assembly. it has been on back-order since then. no additional faults have occurred. the vehicle now has over 12,000 miles on it. *tr

I started my vehicle as usual, had just turned left off my street onto a two lane road, and approximately 0.25miles later i lost power steering. as i was accelerating from my turn, going approximately 40mph i felt the brake pedal pulsate and the steering wheel jerk a little. immediately i had an alert on my dash "power steering fault." i attempted to press the brake pedal with no success and there was no resistance. i put it in neutral and coasted to the safest parking lot (approx. 1 mile). i shut the vehicle down and restarted but i still didn't have power steering however i regained brakes. i drove the dealership (3miles away). they shut the vehicle down then restarted and everything appeared to be operating correctly. later after several test drives the ford mechanic had my vehicle re-inact my same events for him. *tr

Ford motor company october 18, 2012 while driving my 2012 ford explorer, the power steering unit quit working as i was turning into the school parking lot. i almost hit a gate post and had to backup with a ten car line behind me. the steering continued powerless for the entire trip home, about ten miles or 15 minutes. after parking overnight in my drive, i started the suv to drive to the dealership and the power assist steering worked as normal. this could cause a serious accident if turning a sharp curve and going into the other lane of traffic or traveling around one of the mountainous curves we encountered this summer, with no guardrail and a hundred foot drop into the pacific ocean rocks of the northern california coast. if an accident did occur the explorer would check out to be mechanically trouble fee and the cause would be listed as operator error. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) *tr

Was driving on straight roadway when warning lights came on saying power steering assist failure and advance trac failure. lost power steering, advance trac, blinkers, etc. shutting vehicle down and restarting corrected the problem. second time this happened. first time was approx. two months prior while in reverse. problem was corrected the same way and didn't think much of it until the second incident. dealer said rack and pinion assembly needs to be replaced. parts are on back order & may not be available until late october 2012. serious safety issue. ford needs to issue a recall. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that while driving 25 mph, the power steering failed and the power assist default warning light illuminated on the instrument panel. the contact restarted the vehicle which functioned properly. the dealer was contacted who stated that the vehicle was not included on any recalls and advised the contact to bring in the vehicle in order to diagnose the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 3,595.

Tl* the contact owns a 2012 ford explorer. the contact stated that while traveling 45 mph, the power steering failed and the steering wheel seized. the vehicle was taken to the dealer who confirmed that the power steering rack failed and needed to be replaced. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 10,317 and the current mileage was 10,322.

Car's power steering went out making it very difficult to drive. my wife was able to pull over into a lot and called me. the car was a few miles from a ford dealership (northgate ford near cincinnati, ohio). after starting it back up, i was able to drive the car to the dealership. the dealer called me back that night (aug 6th) and stated they confirmed the problem and the car can't be driven until this is fixed. the car has now been in the shop for more then 30 days with no fix and the date to get parts keeps slipping. the last i heard the earliest they will have parts is nov 2012. that will means the car will be in the shop for 90 to 120 days waiting on parts. i see articles about a 2011 ford explorer power steering issue that seems to fit what we are seeing on our 2012. i have contacted the bbb and i'm looking into ohio's lemon law. *tr

I was driving down the freeway with my son in the car and preparing to exit when the steering failed. i was unable to move the steering wheel more than an inch in either direction. with my hazard lights on i was able to pull over. there were several failure messages, the two most prominent being power steering assist and advance trac error. this could have been very dangerous. the car has now been at the dealership for three weeks. they are unable to get the part and have no timeline on when it will be available. *tr

I bought a certified preowned ford explorer with 19,900 miles in last week of june 2012. within one month, i had multiple incidence ( roughly ten times)of the vehicle power steering assist failing while driving. it would fail both at complete stops , slow speeds and once while exiting a highway offramp at approximately 25mph. once the vehicle was restarted the system would reboot and the problem would be temporarily corrected. the local ford dealer has had the vehicle since first week of august and is now telling me it may take until november to correct this issue. they have been telling me the needed part is on "back order".that is all i have heard. *tr *js

Driving on rt 495 when the warning lights activated and a warning came on in the message center saying "service advance track." i started to pull over to the side of the road and discovered my power steering wasn't working. after i pulled over i stopped the car i looked in the message center i saw that the advance track wasn't selected. i tried to select it but wasn't able to. i turned the car off and back on a couple times and the problem cleared. called ford dealership and they didn't seem to want to help because "turning the car off and back on fixed the problem." i pushed them to get an appointment, they called me saying that the power steering module was bad and needed to be replaced. *tr

Power steering assist was lost, suddenly and drastically increasing the strength needed to turn the steering wheel. *tr

Power steering has failed on a number of occasions resulting in driver having to manually steer. steering fails when auto in motion. occurrence when speeds anywhere from 10-60mph. very dangerous. one has to pull over (if possible) and turn off auto and then re-start. issue has occurred four times in last month. only 10,000 miles on auto now. *tr

On july 27th, while driving on the highway, at approx. 60 mph, i received error messages regarding the trac assist and power steering assist. at that time, i noticed that the steering had completely locked up on me. luckily i was on straight-a-way, and there was no one in the lane next to me, so i was able to ease on over to the shoulder. i called the closest dealership, who advised me to turn the car off and on, and bring it in. in the meantime, my husband had sent me the arfc.org link showing several others who had the same issue. the tech at the dealership basically blew me off and said "well, you can post anything on the internet." the next day, i was told that the entire steering mechanism would have to be replaced, and it took five days to get the parts in and the vehicle repaired and back on the road. it appears this is a known issue, but ford is failing to do anything about it, as far as recalls, etc. *tr

While the vehicle is moving, the power steering assist failed and the steering wheel becomes extremely difficult to turn. it is virtually impossible to turn the steering wheel, only with extreme difficulty and approximately a tenth of a mile of straight roadway was i able to steer the car to the shoulder. turning the car off will temporarily re-engage the power steering. however, the problem continually re-occurs without any warning. the vehicle is not controllable at highway speeds or on curvy roads. *tr

I was slowing down as i was approaching a traffic signal and heard a warning chime. initially, vehicle did not show any signs of problem, but got a warning message of power steering failure (or something similar) and another one indicating to service the advance track system. the advance track indicator light went out on the dial, too. after a few hundred feet the power steering was completely gone and i had to use significant effort to steer the vehicle into my driveway. fortunately, i was only 2 miles from home with few turns to get there. almost couldn't make the turn into my driveway. started & restarted the vehicle several times and eventually all problems and warning lights disappeared. drove the vehicle a few miles and all seems ok. will update with any additional issues after 8/21/12. vehicle was purchased used on 8/15/12 with 12,700 miles. called dealer and they said to bring in if problems persist. *tr

I was driving home from a movie on pacific coast hwy in huntington beach, ca and all of sudden the power steering assist fault warning came on, i hadn't lost complete function of the steering but it was about a half a mile down the road that it got almost impossible to steer. i called the dealership and they told me to tow it to the dealership as soon as possible. i didn't know that there was a short term fix by turning off and then turning back on again to make the warning light go away. tomorrow taking in my car to dealer to get it fix.... now before it ends in crash or someone killed.!!!!!! i have the ecoboost i4 cylinder engine. *tr

I had a customer whose 2012 explorer had power steering failure (july 15, 2012). the vehicle was still running but he could not turn the steering wheel. i contacted ford mtr co and ask if they were having issues like this. they said no. i told them they may want to see all the complaints about the problem on line and they said again they did not have a problem. i called other dealers and found that all of them had been having the problems and was told how to correct it. i contacted ford again and received authorization to make the repairs, ordered the parts and found out they were on national back order. after waiting 31 days i called ford again and was told my parts order had expired (i personally followed up on the order everyday) and i would have to reorder. i can't understand why ford did not advise me of the problem when i first ask....can you spell cover up? i have supplied my customer a vehicle and ford has authorized up to $2000 for rental. from looking at the back order status, i would guess it will be another 30 days before we receive the parts. i would suggest that ford issue a recall as it is extremely dangerous (it happened twice to my customer) and some one is going to get killed. good luck finding the parts. park your vehicle and have ford tow it in. initially my customer thought that his vehicle had gone dead but that is not the case he just could not steer it. if it happens to you...park the vehicle....learn about your state's lemon law. my customer will be with out their vehicle for over 2 months but since it did not fail during the first warranty year, he is not covered by the lemon law in our state. *tr

Complete loss of power steering. happened multiple times. it showed power steering assist fault in the instrument cluster. very dangerous. when will it happen again at highway speeds on a corner? hopefully someone can help because i really don't feel like driving this vehicle with my wife and 2 small children. please note i live in toronto, ontario, canada, m8w2h8. *tr

Tl* the contact owns a 2012 ford explorer. while stopped at a stop sign, the contact depressed the accelerator pedal and noticed that the pedal became stuck in a depressed position. the vehicle then accelerated on its own. the contact depressed the brake pedal and was able to stop the vehicle. the vehicle was towed to the dealer. the technician was unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 6,000.

I was driving my ford explorer on a road when a "service advance trak" warning appeared on the left hand dash. my steering wheel locked, and i had to forcibly muscle the car to the side of the road. i turned the car ignition off, then back on, and the error went away. clearly, this was dangerous, as i could have crashed into another car. a few weeks went by, this happened again sporadically during this time, usually after my car was in "park." yesterday i turned my car on, and "power steering issue" popped up as a warning, and again the car was not able to be steered as the steering wheel locked. despite turning the ignition off and on, the warning and steering lock did not turn back on. i had the car towed back to the dealer. *tr

From a stop-zero mph, conducted a right turn from surface street to freeway on-ramp. mid-turn, power steering assist failed, resulting in near accident/running off-roadway surface. additionally, elec stability control (ford 'advancetrac') warning light indicators illuminated indicating service required immediately. *tr

As i was backing my vehicle up there was a chime and an error message displayed on my left screen instrument panel telling me that there was a power steering assist fault. i restarted the vehicle and the fault did not return. two or three days later as i was driving, it happened again. i was going 15mph and out of nowhere, the error popped up on the instrument panel and i couldn't make a turn. i restarted the vehicle in the middle of the road and the fault cleared. 8 aug 2012 i was driving down the road and it happened again. again i was doing 15mph. i attempted to restart the vehicle but this time the fault did not go away. i then drove the vehicle back home and since then i haven't been able to clear the fault long enough to drive it to the dealership. luckily for me, all of these occurrences happened in my neighborhood. had i been on the interstate or driving fast, i wouldn't have been able to make a turn and could've hurt myself or someone else. i contacted the dealership and they will be looking at the vehicle tomorrow. the only problem that i have now, "other than the fact that i have a brand new $46,000 paper weight" is figuring out how i will get the vehicle to the dealership. *tr

Three times in the same day my power steering went out. once when i started the car first thing in the morning and was backing our of my garage. twice when i started driving forward after idling in a drive through line it went out. all three times i received warnings immediately after the power steering was lost that the power steering assist was out. each time i had to turn the engine off and restart it to regain the power steering. *tr

I live in ecuador (south america) and bought a 2012 explorer base model, on october 2011. a few days ago, after a long trip, i got the "advance trac" error message, and 3 days ago, i got the power steering failure, and the steering wheel got locked, traveling at around 20 mph, the two messages were on the screen, advance track and power steering. i turned the car off and then back on, and everything was normal. yesterday i turned on the car and had no power steering, i had to turn it off and on again, to have it back. *tr

My 2012 ford explorer limited has lost power steering while in motion on four occasions, in less than one week time period. it loses all ability to steer and will only work again once it has been restarted. *tr

Tl* the contact owns a 2012 ford explored. the contact stated that while driving 35 mph, the power steering warning light illuminated on the instrument panel. the vehicle then independently came to a complete stop. he was able to reset the vehicle and the vehicle was taken to the dealer for diagnosis. the dealer stated they needed to replace the power steering pump and the power steering rack. the vehicle was repaired. the manufacturer was not contacted. the failure and the current mileage was 13,000. the vin was not available.

Driving down the massachusetts turnpike the power steering assist failed and i almost hit another car because the vehicle was extremely difficult to steer. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that, the power steering seized and he was unable to turn the steering wheel in any direction. the contact was able to temporarily remedy the problem by shutting off and restarting the vehicle. the failure recurred without any warning. the vehicle was not taken to dealer. the manufacturer was not made aware of the failure. the vin was not available. the current and failure mileage was 11,000.

Power steering fault while returning from short supermarket trip, lost all power steering, dash board lit up, then terrain sensor fault, causing a feeling of reduced gear, turn signals failed as well. very difficult to drive, and unable to reset by shutting vehicle off. dealership stated a fault in power steering rack, requiring replacement, they also stated it is a different part number then original part meaning it may have been remodeled due to "issues". very dangerous situation!!!! *tr

I have had 4 different instances where i received a "power steering assist failure" while driving the vehicle straight or entering a turn. this has occurred at speeds ranging from 10 mph and up to 40 mph. when i can finally pull over and turn the car on and off the warning goes away, and the power steering starts working again. *tr

Greetings, i saw information on the web that stated the nhtsa is investigating issues with 2011 ford explorer power steering fault as to a possible safety recall. the information i saw was specific to the 2011 model year. however, i have a 2012 with the same issue. for no apparent reason, a "power steering assist fault" message is displayed followed by "service advance track". this can happen at anytime, without warning, regardless of your speed. this is very dangerous !!! my wife almost hit the railing on a curved bridge when the power steering decided to quit. and luckily, there was no oncoming traffic at the time. the vehicle was just purchased last november (2011) and has approximately 10k miles. this is definitely a dangerous safety issue that needs to be addressed as soon as possible !!! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

As i was driving through two consecutive 90 degree turns at approximately 15 mph, the power steering failed causing the vehicle to be extremely difficult to turn. due to the loss of power, the vehicle nearly left the road into an adjacent ditch. the vehicle warning lights on the dash did light up indicating a failure. once regaining control of the vehicle, i turned the vehicle off. upon restarting the vehicle, the failure lights were still lit. after reading the owner's manual, i determined it would not harm the vehicle to continue driving it without power steering. approximately 0.2 miles later the power to the power steering system was restored. *tr

I imported this 2012 ford explorer to bolivia, bought in miami, fl. i was driving on a straight road, relatively slow (30mph). suddenly the steering got stiff, making it extremely hard to turn. i slowly parked on the side of the road. the dashboard showed a sign that read: steering fault assist. i turned the vehicle off, then back on again. the problem went away. i am lucky that i was not going any faster, on a highway, or on a curve. a friend who bought a 2012 explorer here in bolivia, from an newly (2012) authorized dealer, had the exact same problem. he was on a highway, going at approx 60mph. fortunately for him, he was going straight, and was able to park on the side. *tr

While driving approx 45mph the system track warning light came on & beeped, immediately followed by the power steering failure light. i was in an area with heavy construction & could not pull off the road immediately & steering became less & less responsive & in less than a minute as i found a place to pull off, the steering locked up totally. i called for tow service after turning off & back on with the same warnings & unable to turn it at all. while waiting on tow, i turned it off a couple of more times & the steering was back but the system track control light remained on. once the car made it to the dealership, they were unable to duplicate the problem after checking, driving & rechecking for four days. i was told to drive it & return if it happened again. i am scared to death to drive this car for fear of it happening on the freeway at much higher speeds or my normal route to work which involves numerous curves & curves on bridges with no place to get off the road even if i could manage to get it off the road. my husband also fears for my safety in this vehicle. how many chances do i get before i crash & hurt or kill myself and/or someone else. i for sure do not want to carry any passengers in a vehicle that is capable of carrying seven. *tr

When using the passing gear ,to pass a vehicle ,toxic exhaust fumes get sucked in the cabin ,took the vehicle to the ford dealer ,and was told that it has been happening to the ford explorer,and that ford motor company knows ,but does not know what is causing it ; this happens only when using the passing gear to pass another vehicle ,the fumes are so bad inside the cabin that the window has to be open to the let the fumes out . this a hazard and health issue . *tr

We had just driven 1 1/2 hours (about 100 miles) from home to a campground, pulling our fleetwood pop-up camper. drove highway speeds, with air conditioning on (as it was hot outside), sometimes using the "tow" mode other times not. vehicle acted fine during our trip. pulled into the parking lot to register at the office and shut off the motor for about 15 min. started it again to pull into our site and there was no power steering. got a warning on the dash that said "power steering assist fault". note: this had happened a couple weeks prior to this under similar circumstances, but after shutting off the ignition and restarting, problem cleared itself. not so lucky this time. power steering did not come back. it was 4:30 pm the day before a national holiday (july 4th) and i knew it was not going to get looked at until at least 2 days later. ford roadside assistance could only offer to have it towed to the nearest dealer 21 miles away. i decided to have it towed on july 5th. on july 4th, after letting it sit all night and completely cool down, i started it up. same problem plus two additional warning messages: "service advancetrack" and "terrain management system fault". vehicle was towed to dealer and diagnosed as needing the steering gear (part of the electronic rack and pinion steering). part #bb5z-3504-he. i was told there were over 500 on back order and no estimated date as to when they will be in stock. had i known there was this known problem with the explorers i certainly wouldn't have bought one. why wasn't there a recall? there are now almost 600 of these parts on back order which tells me there are a lot of consumers affected and potentially many more to come. the service manager told me the design of the part was changed after my ford was built. *tr

I was on the entrance ramp to the get on the highway and my steering locked up. i lost my power steering and the power steering assist fault light came on and the service advance trac warning also came on flashing back and forth between the two. this terrified me and thank goodness there wasn't much traffic and i was able to exit the highway and stop the car. the power steering came back on when the car was started. this is a very dangerous situation and i hope it is addressed immediately. *js

Lost all power steering suddenly on the freeway, making it very difficult to steer. was only one mile from my dealer, so i drove there. very difficult to maneuver turns. later determined by dealer that the power steering gear needed replacement. has been on back order for one week now, part will not be available until following week at least. new vehicle, only 11,000 miles. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that while waiting at traffic light, the power steering failed and the steering wheel was difficult to maneuver. the vehicle was taken to the dealer, who was unable to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileages were 11,000.

Overheating large amount of fluid leaking under car and steam or smoke coming out of tail pipe? tow truck was called car towed to local dealer. my 2012 ford explorer has been in shop 3 different occasions for same thing: no heat , no air conditioning, overheating, my ford sync recall??? *tr

Tl* the contact owns a 2012 ford explorer. the contact was driving 60 mph when burning fumes were emitted into the vehicle. the vehicle was taken to the dealer who diagnosed that under heavy acceleration, the gills allowed exhaust fumes to be emitted into the vehicle but they were unable to provide a remedy for the problem. the manufacturer was contacted who did not offer any assistance. the vehicle was not repaired. the failure mileage was 4,500 and the current mileage was 6,309.

While driving grandchild to school the power steering suddenly went out requiring a tremendous amount of torque to turn car. i received several faults including traction control, traction control off, power steering assist fault. i was able to manhandle the car to a safe place and shut down the engine and after a few moments restarted an all faults cleared. if my wife had been driving at this time we would have been reporting an accident for she could not have possibly have turned this car. i immediately took the car to riggins motors (selling dealer) and had to leave the car with them for investigation. this is a problem ford needs to overcome now and not stall like they did on the my touch problem for this could easily cause a loss of life if it hasn't already happened. *js

Power steering failure while driving 40 mph on highway changing lanes. second time power steering has failed on freeway at lower rate of speed. vehicle now at fritts ford in riverside for third time regarding sudden power steering failure. *tr

While changing lanes on the 60 west freeway i attempted to change lanes and vehicle power steering shut down. i was in the middle of my lane change and was nearly struck by a trailing diesel truck. i was only able to move steering wheel one inch to the right and one inch to the left. i pulled off highway based on my advanced driving skills as a law enforcement officer. this vehicle is my assigned work vehicle. several faults to include hill fault, traction fault flashed on the dashboard. i turned the vehicle off and on and the power steering worked. i immediately notified my workplace. a coworker followed me to the fritts ford in riverside, ca. i told them about the safety issue. fritts ford tested my vehicle for two days. they said the error could not be repeated but my vehicle had numerous faults recorded with the drivetrain, steering, hill, traction control. they said it was an electrical issue. there is a serious issue with this model. this is the first time it happened but it nearly cost me my life. i fear similar incidents will cause fatalities with unskilled civilian drivers. *tr

First instance (2 months after i bought xlt model - bought late september 2011), in december 2011, electrical system was draining my battery causing my touch to go out, my engine light to go off, etc. now, second instance (march 31, 2012), driving an hour to a destination, turned off the car for 10 minutes, got back in the car, the car stalled and locked the steering wheel. after talking to the service department, they told me if i got the car running, that it was safe to drive. finally got the car turned on for the drive back, half way back, the rpms were revving and then the car was sucking back, almost home and the cars power steering started to go out and it was stalling at every light. took into ford dealership, they are still trying to figure out what the problem is and think it is a short somewhere in the system where they can't find it. i do not feel safe driving this car right now. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that the my sync function that was installed in the vehicle caused the computer system to fail ly including the air conditioner, heating system, radio and defroster system. all systems remained at a constant rate if activated and he was unable to change the function. the failure recurred intermittently. the dealer stated that the computer system was faulty but he did not currently have a remedy for the failure. the manufacturer was made aware of the failure but failed to offer any assistance. no repairs were performed. the current mileage was 5,200 and the failure mileage was 2,000.

I bought a new 2012 ford explorer on 11/26/11. the "my touch" computer didn't work from the begining. the response is slow or non-existent. the screens change on their own. the system freezes up at times leaving no control over nav, stereo, climate, phone, or either of 2 dashboard screens. it will switch to radio and play really loud and then switch back on it's own. ford knows of this problem and can't fix it. they've had my car 3 times and now refuse to see me more about this. they say a fix will come in the future. many people are having this problem. ford is selling broken cars, charging new car prices, and can't fix them. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that the rear passenger side seat belt would not retract. the vehicle was taken to an authorized dealer and the replacement seat belt was also experiencing the same failure. the contact was informed that the seat belts were being redesigned and the vehicle was awaiting new parts for repair. the manufacturer was not made aware of the failure. the failure mileage was 3,112 updated 02/27/12*lj the consumer stated the replacement seat belt also failed. updated 02/28/12

I stopped at a stop sign and took a left hand turn as i proceeded down a hill. my steering wheel wouldn't turn,like the wheel locked up, and the brakes were hard to push, not slowing me down. the explorer went off of the road striking a concrete pole. it destroyed the entire right front end, and destroyed the pole. the dealer said that they could fix the problem with the steering, and the brakes, but they are not responsible for the damage. they said that it's not ford's fault for the damage. *tr

While i was pumping gas the gas was leaking from under the car. *tr

In the words of one of the several ford motor co. customer care case manager i've spoken to since i purchased this vehicle about 6 weeks ago, ford's mytouch system is "totally dysfucntional". the software upon which this system is based was apparently co-authored by microsoft and ford is currently telling customers they have to wait for the next release, supposedly due to be released in "the first quarter of next year". has anyone ever heard this kind of message before...think ms vista! my explorer has an approx. 8"x5" touchscreen in the middle of the dash. it is supposed to come on when i start the vehicle and many functions of the vehicle are controlled by touching icons on the screen. unfortunately, when the screen fails to come on, usually for about the initial 20 minutes after starting the vehicle, the driver controls are unavailable. this includes features like being able to view the rear-view camera, turning on the heated seats, climate control features, dealing with phone calls and selecting music sources and radio channels, etc.. mytouch also includes a feature where its supposed to sync to the driver's mobile phone, but this only works intermittently at best. the worst problem with this system, which i believe makes the vehicle unsafe for nighttime driving, is when the touchscreen, which cannot be turned off or dimmed, starts flickering (ford's term is "strobing") very rapidly while driving after dark. this can continue for up to 30 minutes at a time, and is incredible distracting while trying to drive. i've posted a video on youtube under the heading "ford mytouch stobing". this problem has been known to ford since the 2011 model year and they continue to sell these problematic vehicles without telling customers until after they take possession. *tr

Tl* the contact owns a 2012 ford explorer. the contact stated that touchscreen of the navigational system malfunctioned. the vehicle was taken to the dealer who but they advised that the failure could not be corrected. the manufacturer was notified of the failure who advised that a remedy for the failure was not available. the vehicle was not repaired. the vin was unavailable. the failure mileage was 1,450.

Two extremely frightening experiences happened this day. (1) i was driving on interstate 95 and the explorer braked extremely hard from a speed of 65 mph to zero. there was nothing around and i could not determine any reason for this. i proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. i tried to turn off the cruise control manually and by tapping the brake (i was fearful of the vehicle rolling). thank god, i was able to maneuver around traffic in northern new jersey and then the vehicle reduced speed. it was a very terrifying experience and one the ford dealer told me he has no explanation for. i have had many, failures of the myfordtouch system which i will detail in a separate incident report.

This form does not allow entry of multiple dates. there is an issue with myfordtouch with this vehicle that is continual. putting in one date is pointless. the climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. this module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern new jersey. it is unconscionable that ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective.

Tl* the contact owns a 2012 ford explorer. the contact stated the speedometer design does not show you the lower range while driving and that caused the contact to exceed the speed limit. the higher numbers were on the top of the speedometer which were shaped like a "c" and the numbers should be at the bottom to avoid speeding. the vehicle was not taken back to the dealer for diagnostic testing. the ford manufacturer was notified, a claim was filed and they informed her to contact nhtsa. the failure mileage was 78. updated 12/28/11*lj the consumer also stated it was extremely difficult to see out of the rear window, as the window was too small. updated 12/28/11

Tl* the contact owns a 2012 ford explorer. the contact stated that he was able to shut the ignition off with the electronic start button without placing the vehicle in park or depressing the brakes. the manufacturer was made aware of the failure. the vehicle was not taken to the dealer for diagnostics or repairs. the contact believed that there was a safety issue with all the vehicles that had a push to start button because it allowed the vehicle to be shut off without placing the gear in park and creating a risk of a roll away. the vin was not available. the approximate failure mileage was 800.

Power steering assist failure is coming on and the steering wheel completely locks. in researching this- several other ford explorers have been recalled due to this. this is a very serious concern - luckily this happened to me while in my driveway- i can not imagine what the outcome would be if i were on the road running 50 mph.

Bad smell with heat or ac on at higher speeds headaches and lightheadedness felt at times. a seperate issue altogether windows and door locks have failed to work a couple times leaving me stuck inside car until it decides to work. dealer has had suposed part on back order for 2 months.

Tl* the contact owns a 2012 ford explorer. the contact stated that the throttle body assembly was faulty. when the contact depressed the accelerator pedal, the vehicle would not accelerate. the contact pulled the vehicle over and it started shaking. when the contact turned off and restarted the vehicle, it operated normally. sames ford (4721 ayers st, corpus christi, tx 78415, (361) 851-7600) diagnosed that the throttle was faulty and provided the repair cost. the manufacturer stated that there was no recall and advised the contact to save the receipts for reimbursement if a recall was issued. the failure mileage was 58,900. *tt consumer stated car would not accelerate on a busy road. problem was fixed.*jb

Since we purchased the suv we noticed a strong odor of fumes in the vehicle cabin. it always occurs when accelerating, like when entering the highway, and the smell starts at the rear of the vehicle where my 2 kids are. we have had all 3 revisions done and still the odor persist. we are obligated to lower the windows each time to not feel nauseous and avoid the strong headaches that usually follow. my 9 year old son has asthma and suffers greatly from it and constantly complains of dizziness as we are daily highway drivers. my 4 year old has had multiple occasions of sudden vomiting while in the car, dizziness and headaches. i too have had to pull over to the side of the road due to the intensity of the fumes and feeling faint. i contacted the ford hotline on this issue and was issued a case # yet ford responded with no solution. they state the repairs they have available have been exhausted and they have no further solution. i asked for a buy back and apparently do not qualify for that either. i don't know what to do. we have been dealing with multiple yearly visits with the same complaint, year after year. we have documentation showing how since the year of purchase we had taken the vehicle in for the fumes odor issue and they had either no repair or pretended i was making it up. i'm glad this issue has surfaced in the media as i obviously was not making it up, and it's a real problem. i worry more than anything about the health of my children and their safety. we have been affected by this issue long before most of these complaints even appeared, and we've had to out of pocket pay for many of the repairs. please help.