2009 SMART ForTwo Recalls, Complaints and Investigations

These recalls apply to the make, model, and year of your car – and should be fixed as soon as possible.

1 Recalls for 2009 SMART ForTwo

Recall Date	Component	Summary
2018-04-27	ENGINE AND ENGINE COOLING:ENGINE \| ENGINE AND ENGINE COOLING:ENGINE \| ENGINE AND ENGINE COOLING:EXHAUST SYSTEM \| ENGINE AND ENGINE COOLING:EXHAUST SYSTEM	Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components. Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2018060010.

These are complaints about vehicles like yours and some can only be found here. Do they sound familiar?

0 Complaints sent to the Center for Auto Safety for 2009 SMART ForTwo

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Date			Component

90 Complaints submitted to NHTSA for 2009 SMART ForTwo

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Date			Component
2017-06-30			STRUCTURE:BODY ODI Number: 11002583
2019-01-26			UNKNOWN OR OTHER ODI Number: 11172272
2018-05-17			POWER TRAIN ODI Number: 11096611
2018-02-17			POWER TRAIN ODI Number: 11073368
2017-08-24			ELECTRICAL SYSTEM \| UNKNOWN OR OTHER ODI Number: 11024388
2016-10-13			STRUCTURE:BODY \| UNKNOWN OR OTHER ODI Number: 10915682
2016-10-07			POWER TRAIN ODI Number: 10914472
2017-06-09			ELECTRICAL SYSTEM \| UNKNOWN OR OTHER ODI Number: 10994070
2017-03-27			FUEL/PROPULSION SYSTEM ODI Number: 10968584
2017-07-31			UNKNOWN OR OTHER ODI Number: 11011774
2016-09-06			FUEL/PROPULSION SYSTEM ODI Number: 10904213
2017-01-05			ELECTRICAL SYSTEM \| ENGINE ODI Number: 10939937
2016-12-26			POWER TRAIN \| VEHICLE SPEED CONTROL ODI Number: 10937491
2016-12-12			ELECTRICAL SYSTEM \| STRUCTURE:BODY ODI Number: 10934906
2016-11-21			AIR BAGS ODI Number: 10927312
2020-07-12			UNKNOWN OR OTHER ODI Number: 11338873
2020-06-15			ENGINE ODI Number: 11328864
2020-05-29			ELECTRICAL SYSTEM \| ELECTRONIC STABILITY CONTROL ODI Number: 11326533
2020-05-04			ENGINE ODI Number: 11323251
2020-05-08			FUEL/PROPULSION SYSTEM ODI Number: 11323846
2020-02-19			POWER TRAIN ODI Number: 11310011
2019-11-05			ENGINE ODI Number: 11278255
2019-08-29			FUEL SYSTEM, DIESEL ODI Number: 11252270
2019-10-18			ENGINE ODI Number: 11269654
2019-10-09			ENGINE ODI Number: 11267410
2019-04-12			POWER TRAIN ODI Number: 11195845
2019-04-19			ENGINE ODI Number: 11197315
2018-10-09			POWER TRAIN ODI Number: 11139312
2018-09-24			ELECTRICAL SYSTEM \| POWER TRAIN ODI Number: 11131081
2018-08-29			ELECTRICAL SYSTEM \| EXTERIOR LIGHTING \| FUEL/PROPULSION SYSTEM ODI Number: 11123294
2018-08-16			ENGINE AND ENGINE COOLING ODI Number: 11120512
2018-08-24			ENGINE AND ENGINE COOLING ODI Number: 11122178
2018-08-27			UNKNOWN OR OTHER ODI Number: 11122678
2018-05-12			POWER TRAIN ODI Number: 11093459
2018-05-01			ELECTRICAL SYSTEM \| ENGINE \| UNKNOWN OR OTHER ODI Number: 11091164
2018-05-14			ENGINE ODI Number: 11093718
2019-03-22			ENGINE ODI Number: 11190941
2018-03-11			ENGINE \| POWER TRAIN \| STRUCTURE:BODY ODI Number: 11078574
2018-03-02			ENGINE ODI Number: 11075948
2018-02-27			UNKNOWN OR OTHER ODI Number: 11075348
2018-02-08			UNKNOWN OR OTHER \| VISIBILITY/WIPER ODI Number: 11071857
2018-07-17			ENGINE AND ENGINE COOLING ODI Number: 11111893
2018-07-17			ENGINE AND ENGINE COOLING ODI Number: 11112001
2017-11-01			ENGINE \| STRUCTURE:BODY \| UNKNOWN OR OTHER ODI Number: 11042163
2017-10-23			SEAT BELTS ODI Number: 11035884
2017-09-07			FUEL/PROPULSION SYSTEM ODI Number: 11022108
2017-09-14			POWER TRAIN ODI Number: 11023460
2017-09-07			AIR BAGS ODI Number: 11022045
2016-07-28			UNKNOWN OR OTHER ODI Number: 10891495
2016-06-21			POWER TRAIN \| SEAT BELTS ODI Number: 10875516
2016-05-20			POWER TRAIN ODI Number: 10870101
2016-04-19			POWER TRAIN ODI Number: 10860443
2015-12-04			POWER TRAIN ODI Number: 10808393
2015-11-12			ENGINE \| UNKNOWN OR OTHER ODI Number: 10790017
2015-10-19			ELECTRICAL SYSTEM \| POWER TRAIN ODI Number: 10783535
2015-09-17			WHEELS ODI Number: 10764708
2015-08-03			SUSPENSION ODI Number: 10745791
2015-06-08			ELECTRICAL SYSTEM \| UNKNOWN OR OTHER ODI Number: 10724032
2015-04-14			FUEL/PROPULSION SYSTEM \| POWER TRAIN \| TIRES \| WHEELS ODI Number: 10705509
2015-03-17			ENGINE ODI Number: 10694916
2015-01-16			STRUCTURE:BODY \| STRUCTURE:BODY:ROOF AND PILLARS ODI Number: 10673110
2015-01-06			STRUCTURE:BODY \| UNKNOWN OR OTHER ODI Number: 10670497
2014-11-11			STRUCTURE:BODY:TAILGATE ODI Number: 10654214
2014-10-02			SEAT BELTS:FRONT:RETRACTOR ODI Number: 10640838
2014-08-06			TIRES \| WHEELS ODI Number: 10619397
2014-06-03			SUSPENSION ODI Number: 10595802
2014-05-30			ELECTRICAL SYSTEM \| ENGINE ODI Number: 10595006
2014-03-16			ELECTRICAL SYSTEM ODI Number: 10572690
2014-01-10			POWER TRAIN \| SEAT BELTS ODI Number: 10559369
2013-12-19			SERVICE BRAKES ODI Number: 10556623
2013-12-11			ELECTRICAL SYSTEM \| ENGINE \| POWER TRAIN ODI Number: 10555750
2013-12-06			SEAT BELTS ODI Number: 10555102
2013-07-10			ENGINE \| POWER TRAIN ODI Number: 10524174
2013-05-19			TIRES \| WHEELS ODI Number: 10512691
2013-03-26			STRUCTURE:BODY:ROOF AND PILLARS ODI Number: 10504648
2013-01-07			LATCHES/LOCKS/LINKAGES:HOOD:LATCH ODI Number: 10491689
2013-01-05			TIRES \| WHEELS ODI Number: 10491528
2012-10-03			ELECTRICAL SYSTEM \| ENGINE AND ENGINE COOLING ODI Number: 10478536
2012-07-12			POWER TRAIN ODI Number: 10465413
2012-06-07			EQUIPMENT:APPLIANCE:AIR CONDITIONER ODI Number: 10460965
2012-05-15			POWER TRAIN ODI Number: 10458572
2012-05-03			ENGINE ODI Number: 10457393
2012-04-09			POWER TRAIN ODI Number: 10454584
2012-04-09			AIR BAGS ODI Number: 10454579
2012-03-08			AIR BAGS ODI Number: 10450791
2012-02-07			POWER TRAIN ODI Number: 10447076
2012-02-06			STRUCTURE:BODY ODI Number: 10446907
2011-09-07			UNKNOWN OR OTHER ODI Number: 10424136
2011-09-12			UNKNOWN OR OTHER ODI Number: 10424748
2010-07-31			SERVICE BRAKES, HYDRAULIC ODI Number: 10346474

Is the government investigating the safety of your vehicle? Find out here.

2 Investigations for 2009 SMART ForTwo

On december 16, 2016, the office of defects investigation (odi) opened preliminary evaluation pe16-016 to investigate eight complaints alleging incidents of engine compartment fire while driving or shortly after engine shutdown in model year (my) 2008 through 2009 smart fortwo vehicles.the complaints appeared to indicate an increasing trend, with all eight fires occurring since january 2015.as part of pe16-016, odi analyzed information related to incidents reported to the office by consumers, analyzed field data and technical information submitted by mercedes-benz usa (mercedes) in response to the pe16-016 information request letter, and analyzed non-crash vehicle fire claim data provided by the highway loss data institute (hldi).to date, odi's analysis of incidents reported by consumers and provided by mercedes has identified 27 incidents of open flame fires originating in the engine compartments of the subject vehicles, 14 of which were reported to odi by vehicle owner questionnaires (voqs) and 18 involving complaints or field reports to mercedes (5 of the incidents were reported to both odi and mercedes).one incident reported to mercedes includes an allegation of an injury from smoke inhalation.nineteen (19) of the incidents occurred since january 2015.mercedes has only investigated 2 of the 27 fire incidents, and the company was unable to identify a vehicle-based cause for either incident.to further assess incident rates and trends, odi requested fire claim data for the subject vehicles and eight peer vehicles from the highway loss data institute (hldi).hldi collects insurance claim data from companies representing over 80 percent of the market for private passenger vehicle insurance in the united states.odi’s analysis of the hldi data, which covered the period from 2010 through late-2016, found that the my 2008 fortwo vehicles had a significantly higher claim frequency than its peers and, similar to odi’s complaint trend, experienced a sharp increase in claims in 2015.this investigation has been upgraded to an engineering analysis (ea17-003) to continue to investigate the high frequency and increasing trend of non-crash engine compartment fire incidents in the subject vehicles.the voqs associated with the opening of this investigation were:10676359, 10780222, 10790017, 10820891, 10872656, 10944676, 10916505, 10924311, 10924637, 10939504, 10945296, 10993895, 11011100, 11011565.

Date Opened	Date Closed	Component
2016-12-16	2017-11-20	ENGINE
2017-09-01	2018-08-21	ENGINE

Manufacturers tell dealers about repairs for on your car. But they won’t tell you – unless you know to ask. Knowledge is power.

41 Service Alerts for 2009 SMART ForTwo

Date	Description
2025-03-05	ELECTRICAL SYSTEM Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as t Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-02-18	010000 STEERING Creaking, grating or grunting noise while steering audible in the steering gear area. The noise can be transferred through the steering gear into the interior. The noise occurs, in particular, at high temperatures, e.g. in the summer. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-01-10	353000 EQUIPMENT:ELECTRICAL If the Radio 9 was switched off while driving, it can switch itself back on again the next time the engine is started. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-03-03	110000 ELECTRICAL SYSTEM Range does not meet customer’s expectations. Customers usually differentiate as follows: 1. Total of distance driven + indicated range remaining with one HV battery charge too low 2. Actual range until the drive system shuts down too low Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-03-25	110000 ELECTRICAL SYSTEM Highline can only be operated to a limited extent or not at all; the input points (contact points) are shifted horizontally relative to the display; calibration is not possible. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-03-20	110000 ELECTRICAL SYSTEM PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-03-07	110000 ELECTRICAL SYSTEM PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-08-21	350000 EQUIPMENT Switching noise from climate relay Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-14	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER Condenser leaking Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-23	350000 EQUIPMENT smart media system: Telephone connection is made, communication is not possible Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-23	353000 EQUIPMENT:ELECTRICAL smart media system: Telephone connection is made, communication is not possible Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-12-06	110000 ELECTRICAL SYSTEM Vehicle Range ? Voltage difference of cells too great Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-09	110000 ELECTRICAL SYSTEM Vehicle does not start Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-06	110000 ELECTRICAL SYSTEM Vehicle does not start Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-06	110000 ELECTRICAL SYSTEM Vehicle does not start Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-06	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY Vehicle does not start Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-08-06	110000 ELECTRICAL SYSTEM Vehicle does not start Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-03	110000 ELECTRICAL SYSTEM ATA operates without obvious cause Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-03	116300 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE ATA operates without obvious cause Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-07	110000 ELECTRICAL SYSTEM Charging socket/charging cable: Charging cable lock jams (P12E900, P13E800) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-07	350000 EQUIPMENT Charging socket/charging cable: Charging cable lock jams (P12E900, P13E800) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-07	353000 EQUIPMENT:ELECTRICAL Charging socket/charging cable: Charging cable lock jams (P12E900, P13E800) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-07	060000 ENGINE (PWS) Vehicle cannot be started (FC: P0A0A00, P0A0E00, P0D9F00, P1D0BFD, C11C187, P0D5800, P0D5900, P0D9900, P0D9A97) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-05-07	350000 EQUIPMENT ATA triggers without obvious cause Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-06-11	110000 ELECTRICAL SYSTEM Light switch/combination switch, fault code stored Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-04-02	091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM Instrument cluster – Fuel gauge does not indicate “Full” Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-04-01	353000 EQUIPMENT:ELECTRICAL smart media system cannot be operated, touchscreen does not react, interference noise during voice control Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-04-01	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. smart media system cannot be operated, touchscreen does not react, interference noise during voice control Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-05-10	162300 STRUCTURE:BODY:DOOR Outside door handle does not return to end position Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-12-07	016000 STEERING:ELECTRIC POWER ASSIST SYSTEM Noise from area of electric steering Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-10-14	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. Fault profiles and measures for Highline radio, SA code 527 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-07-15	060000 ENGINE (PWS) Engine diagnosis warning lamp (CEL) is active due to fault codes – P2237 & P2626. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-06-09	356000 EQUIPMENT ADAPTIVE/MOBILITY Brake pedal/carpet seal does not fit properly Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-05-24	073000 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM Smart 453 Engine diagnosis warning lamp activated – Fault code P261000 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-05-24	060000 ENGINE (PWS) Smart 453 Engine diagnosis warning lamp activated – Fault code P261000 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-03-23	091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM Instrument cluster – Fuel gauge does not indicate “Full” Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-05-06	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY Preparation for Performing Maintenance Service or Status Check of High-Voltage Battery Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-06-22	110000 ELECTRICAL SYSTEM ATA goes off Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2013-03-05	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY Charging complaints – Initial analysis Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2012-04-18	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY SMART: HIGH-VOLTAGE BATTERY SOFTWARE UPDATE. *JS Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2011-08-01	355100 EQUIPMENT:OTHER:LABELS SMART: THE VECI (VEHICLE EMISSIONS CONTROL INFORMATION) LABEL HAS BE REPLACED ON 2008-2009. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2009 SMART ForTwo

1 Recalls for 2009 SMART ForTwo

0 Complaints sent to the Center for Auto Safety for 2009 SMART ForTwo

90 Complaints submitted to NHTSA for 2009 SMART ForTwo

2 Investigations for 2009 SMART ForTwo

41 Service Alerts for 2009 SMART ForTwo