1998 MERCURY Cougar

I purchased the vehicle on March 1, 2003 from Sante Fe Auto, at the time of purchase vehicle had 61675 miles on the odometer. I advise the dealer the day of purchase that the brakes were screeching and grinding, also the window in the backseat on the driver’s side would not roll down. The dealer’s mechanic had me bring the car in so that the window could be repaired and the brakes could be replaced. The mechanic did correct the problem with the window, and advise me that new brake pads had been installed on the car. I drove the car for a week and called the dealer back informing them that I was still experiencing problems with my brakes. I was told that I need to wait a couple of weeks for the problem to be resolved the brakes had to settle. I waited 2 weeks and the problem still persisted. I took the car back and was told nothing was wrong, this went on for a week. I finally took the car to a family friend who installed new rotors and brakes that corrected problem.I then was up on the highway with my 3 year old daughter the beginning of November. When the car began to deaccelerate, I crossed the median afraid that the car was going to cut off. The car began to smoke make a clanking noise then died. I called All American Automotive to have the car towed to the shop. I advised the repair shop that I did have a extended warranty, Wynn’s Extended Care. When this warranty was sold to me I was explained that this plan would cover any repair to transmission or engine. Russ with the repair shop contacted Wynn’s to open a claim. I was called 2 days later being advised that Wynn’s would need a breakdown to consider the claim, and I was advised by Russ at the repair shop that I would be responsible for the cost of the breakdown which was $65.00 a hour. I authorized the breakdown. I was called 4 days later, and advised that the engine had locked up. Wynn’s then requested that the repair shop tear the engine completely down which the repair shop did not believe was necessary. The claim could not be processed unless this was done. My car had now been in the shop for a week. The following week, I was then advised that the engine had been tore down and Wynn’s would send out a adjuster to inspect damage to engine. I have now been in the rental car a week in a half. I called the repair shop talked with Russ and questioned if I would need to be in a rental car another week. I was advised yes, I am now having to pay for another week of a rental at 168.70 a week. After two weeks of my car being in the repair shop I was advised that Wynn’s had ok’d repair to the engine. The beginning of the 3rd week, I was advised that the car was now starting, but the car would not go into drive. The transmission has now went out of service, so the warranty company would have to be notified to open another claim.Now, after my car being in the shop for 4weeks. I find out that I will only being reimbursed for $30.00 every 8 hours of repair, with Wynn’s only reimbursing 168.70 for the 4 weeks that I have been in a rental.Wynn’s is willing to pay out to the repair shop 4652.00 not including tax. Which will leave a balance of 1438.11, not including a storage fee the repair is charging since the transmission work has not been completed. I had a $100.00 deductible with this warranty, instead of paying $100.00 deductible. I am now being asked to pay $1438.11 including tax, and take a loss on my rental car fees of $800.00 and still pay my car note. I have only had the vehicle 9 months. It only seems if you are sold a warranty by the dealer and the warranty is misrepresented. The dealer should take responsiblity. Even when calling into Wynn’s for questions regarding claims or with questions regarding contract. The representative refuse to provide the name of who you are talking with, or just hang up on you forcing you to call back and talk with a different represenative. I have also called in 4 to 5 occassion requesting to speak with a supervisor and hung up on. This is no way to run business and it all boils down to the Warranty company not wanting to do a pay out for the repairs due the repairs exceeding the actual retail cost of the vehicle.