Facing Complaints, Subaru Offers Extended Warranties On 1.5 Million Automatic Transmissions
The Center for Auto Safety is the nation’s premier independent, member driven, non-profit consumer advocacy organization dedicated to improving vehicle safety, quality, and fuel economy on behalf of all drivers, passengers, and pedestrians.
By Christopher Jensen
Subaru has begun offering an extended warranty for the automatic transmission on about 1.5 million vehicles covering a wide range of models going back to the 2010 model year. The action comes as more than 100 owners – some of who were angry or frightened – have complained to federal regulators about transmission problems causing stalling.
However, there isn’t a sole reason for the continuously variable transmission (CVT) warranty being extended, said Subaru spokesman Dominick Infante.
Infante said the automaker was responding to “general customer feedback” including complaints about repairs and performance.
Subaru was not “comfortable” with that level of unhappiness and decided to extend the warranty “to alleviate concerns from customers with longevity worries,” he said.
Letters sent to owners this month notifying them of the program simply note that the campaign is the result of the automaker’s “dedication to customer satisfaction” without detailing the problem or symptoms.