The Center for Auto Safety is the nation’s premier independent, member driven, non-profit consumer advocacy organization dedicated to improving vehicle safety, quality, and fuel economy on behalf of all drivers, passengers, and pedestrians.
WHAT YOU CAN DO
Learning of Other Complaints:
For $20-40, you can get a computer printout of complaints &/or service
bulletins from the National Highway Traffic Safety Administration (NHTSA).
Include make, model & year as the more specific the request, the less
expensive the printout. Write Technical Reference Division, NHTSA, 400
7th St SW, Washington DC 20590 & allow 3 weeks for delivery. To access
complaint summaries for particular makes, models & years, visit NHTSA’s
Internet website at www.nhtsa.dot.gov.
Technical Service Bulletins
(TSBs): Daewoo publishes TSBs to help dealers diagnose
& repair problems on vehicles. Some dealers will let you view TSBs.
You can access TSB summaries via NHTSA’s Website at www.nhtsa.dot.gov.
NHTSA’s Technical Information Services, which can be contacted through
NHTSA’s Auto Safety Hotline at 1-888-327-4236, can also send a
particular TSB once you identify it from NHTSA’s Website or its computer
printout. ALLDATA provides free access to TSB summaries & sells copies
of TSBs listed on its Website. For your use, we have listed some of the
more comprehensive TSBs on your vehicle. Check the above sources for other
Recalls & Investigations:
Call NHTSA’s toll-free Auto Safety Hotline at 800-424-9393 or 888-DASH-2-DOT
(in Washington DC 202-366-0123) or visit NHTSA’s website at www.nhtsa.dot.gov.
Small Claims Court:
Go to small claims for advice on
using small claims court to recover repair & other expenses. The Lemon
Book (Moyer-Bell 1990) by Ralph Nader has an entire chapter
on small claims court strategy, a state-by-state index & a chapter
on your legal rights to help you better argue your case in court. You
can order the book for $17.50 from CAS Publications.
If you have to sue Daewoo over a lemon, go to CAS-Lawyers
for a list of attorneys specializing in lemon law.
Complain to Daewoo:
Call Daewoo at 310-223-5900 and write Dong Jin Lee, President,
Daewoo, 1055 West Victoria, Compton CA 90220.
Using Better Business
Bureau (BBB) Arbitration: Daewoo contracts with BBB to
arbitrate requests for reimbursement of repairs, a Daewoo "buy-back" of
your vehicle, or both. The vehicle must be within 5-year/50,000-mile limits.
BBB can order a buy-back through 2 years or 24,000 miles. You may reject
the arbitrator’s decision if it’s a bad one and file a lemon lawsuit.
If you do accept it, Daewoo must abide by it. BBB states that the arbitration
hearing should occur within 60 days of the request date. Call your local
BBB or 800.955.5100 for arbitration hearing request forms. For detailed
advice, the Lemon Book has a whole chapter on arbitration.
Secret Warranty Disclosure
Four states (CA, CT, VA & WI) have laws requiring automakers to disclose
any secret warranties on their cars. Contact your state attorney general
for information or to support such laws. Little Secrets of
the Auto Industry (Moyer-Bell 1994) by CAS is devoted to
secret warranties, how to find them & use them. Little
Secrets is available for $17.50 from CAS
Supporting Daewoo Recall
Efforts: Help us force the government to protect consumers
by writing your Senators and Representative in Congress, urging them to
contact NHTSA & the Federal Trade Commission on your defects in your
Daewoo vehicle. Your local library has names of your representatives;
write them c/o US Senate (or House), Washington DC 20510 (or 20515). Find
and/or e-mail them at www.house.gov/writerep/
Support CAS’ Efforts:
File a complaint with CAS which will be
used to pressure Daewoo to take responsibility for defects in its vehicles.
Become a CAS member by making a tax-deductible
contribution to help us in our fight on your behalf against Daewoo and
the other auto giants.