2019 MAZDA CX-5 Recalls, Complaints and Investigations

These recalls apply to the make, model, and year of your car – and should be fixed as soon as possible.

2 Recalls for 2019 MAZDA CX-5

Recall Date	Component	Summary
2021-11-12	FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP	Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail. Remedy: Dealers will replace the fuel pumps, free of charge. Owner notification letters are expected to be mailed January 11, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda’s number for this recall is 5321K.
2019-06-27	ENGINE \| POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)	Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall. Remedy: Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda’s number for this recall is 3719F.

These are complaints about vehicles like yours and some can only be found here. Do they sound familiar?

0 Complaints sent to the Center for Auto Safety for 2019 MAZDA CX-5

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Date			Component

27 Complaints submitted to NHTSA for 2019 MAZDA CX-5

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Date			Component
2021-05-04			ENGINE \| POWER TRAIN \| STRUCTURE:BODY ODI Number: 11415095
2021-03-24			STRUCTURE:BODY \| UNKNOWN OR OTHER ODI Number: 11404615
2021-03-04			SEATS ODI Number: 11399115
2021-03-03			VISIBILITY/WIPER ODI Number: 11398961
2021-02-25			ENGINE \| FUEL/PROPULSION SYSTEM ODI Number: 11397986
2020-11-04			ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL ODI Number: 11372211
2020-10-02			FUEL/PROPULSION SYSTEM ODI Number: 11362484
2020-11-20			EXTERIOR LIGHTING \| UNKNOWN OR OTHER \| VEHICLE SPEED CONTROL ODI Number: 11375629
2020-07-07			STRUCTURE:BODY ODI Number: 11337813
2021-01-18			UNKNOWN OR OTHER ODI Number: 11388749
2020-06-05			ENGINE ODI Number: 11327397
2020-06-16			POWER TRAIN \| UNKNOWN OR OTHER ODI Number: 11329175
2020-03-01			STRUCTURE:BODY \| WHEELS ODI Number: 11315364
2020-02-11			ELECTRONIC STABILITY CONTROL ODI Number: 11308497
2020-02-06			ELECTRICAL SYSTEM \| ENGINE ODI Number: 11307591
2020-02-11			VEHICLE SPEED CONTROL ODI Number: 11308610
2020-01-16			UNKNOWN OR OTHER ODI Number: 11299979
2019-12-10			ELECTRICAL SYSTEM ODI Number: 11288282
2019-12-06			POWER TRAIN \| VEHICLE SPEED CONTROL ODI Number: 11287590
2019-11-09			UNKNOWN OR OTHER ODI Number: 11279123
2019-07-19			WHEELS ODI Number: 11233424
2019-10-10			ELECTRICAL SYSTEM ODI Number: 11267650
2019-10-05			STRUCTURE:BODY ODI Number: 11266484
2019-09-11			ELECTRICAL SYSTEM ODI Number: 11254773
2019-09-18			ELECTRICAL SYSTEM ODI Number: 11256392
2019-07-07			VEHICLE SPEED CONTROL ODI Number: 11229960
2019-10-15			SERVICE BRAKES ODI Number: 11268800

Is the government investigating the safety of your vehicle? Find out here.

0 Investigations for 2019 MAZDA CX-5

Date Opened	Date Closed	Component

Manufacturers tell dealers about repairs for on your car. But they won’t tell you – unless you know to ask. Knowledge is power.

558 Service Alerts for 2019 MAZDA CX-5

Date	Description
2022-07-15	020000 SUSPENSION Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-07-18	117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-06	160000 STRUCTURE Some vehicles may exhibit the following malfunctions: – The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-06	350000 EQUIPMENT Some vehicles may exhibit the following malfunctions: – The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-09	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate t Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-27	060000 ENGINE AND ENGINE COOLING Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: – Deformation of the exh Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-21	060000 ENGINE AND ENGINE COOLING Some customers may experience a check engine light illumination with DTCs P24C6:00, P24C7:00, P24AE:00, P24B1:00 and/or P24AF:00 stored in PCM memory. – P24C6:00 – PM sensor: internal temperature sensor malfunction (1DC DTC) – P24C7:00 – Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-21	980000 UNKNOWN OR OTHER Some customers may experience a check engine light illumination with DTCs P24C6:00, P24C7:00, P24AE:00, P24B1:00 and/or P24AF:00 stored in PCM memory. – P24C6:00 – PM sensor: internal temperature sensor malfunction (1DC DTC) – P24C7:00 – Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-21	061560 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PRESSURE/TEMPERATURE SENSOR Some customers may experience a check engine light illumination with DTCs P24C6:00, P24C7:00, P24AE:00, P24B1:00 and/or P24AF:00 stored in PCM memory. – P24C6:00 – PM sensor: internal temperature sensor malfunction (1DC DTC) – P24C7:00 – Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-22	110000 ELECTRICAL SYSTEM This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-29	060000 ENGINE AND ENGINE COOLING Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: – Engine at idle – Transmission in drive – Foot on the brake pedal – Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-29	062300 ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: – Engine at idle – Transmission in drive – Foot on the brake pedal – Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-22	350000 EQUIPMENT Some customers may complain about infotainment center display: Ghost touch, surface peeling, spider cracks. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-22	353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT Some customers may complain about infotainment center display: Ghost touch, surface peeling, spider cracks. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-10	350000 EQUIPMENT Some customers may complain about scratches on the instrument cluster lens. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-10	980000 UNKNOWN OR OTHER Some customers may complain about scratches on the instrument cluster lens. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-10	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Some customers may complain about scratches on the instrument cluster lens. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-07	100000 POWER TRAIN Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-07	103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-07	103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-25	110000 ELECTRICAL SYSTEM Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-13	060000 ENGINE AND ENGINE COOLING Some customers may experience the CHECK ENGINE light ON at idle with DTC P22FB:00 [DCU] and P1640:00 [PCM] stored in memory. P22FB:00 [DCU]: NOx sensor No.1: On-board diagnostics canceled P1640:00 [PCM]: Powertrain DTCs available in dos Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-24	020000 SUSPENSION Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-23	110000 ELECTRICAL SYSTEM Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-23	980000 UNKNOWN OR OTHER Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-23	346000 COMMUNICATION:MANUFACTURER TELEMATICS Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-23	353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-19	162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker’s coating surface that reacts with zinc contained in the undercoating and produces the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-19	170000 LATCHES/LOCKS/LINKAGES Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker’s coating surface that reacts with zinc contained in the undercoating and produces the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-05	010000 STEERING Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-26	140000 AIR BAGS Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. *DTC B00A0:09 (Occupant classification sensor internal signal output unstable) This conce Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-19	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting suppor Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-04	350000 EQUIPMENT There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-04	110000 ELECTRICAL SYSTEM Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-27	110000 ELECTRICAL SYSTEM Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-27	350000 EQUIPMENT Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-06	060000 ENGINE AND ENGINE COOLING The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-24	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-24	350000 EQUIPMENT Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-24	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-31	020000 SUSPENSION Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-31	350000 EQUIPMENT Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-31	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-17	110000 ELECTRICAL SYSTEM The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-17	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-29	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL Accessory instructions can be found on OneMazda under Dealer Resources – Parts & Accessories. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-09	100000 POWER TRAIN There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-09	200000 WHEELS There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-09	354000 EQUIPMENT:MECHANICAL There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-01	070000 FUEL SYSTEM, GASOLINE Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/o Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-16	060000 ENGINE (PWS) A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-17	118000 ELECTRICAL SYSTEM:SOFTWARE Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-02	070000 FUEL SYSTEM, GASOLINE Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-02	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-10	114000 ELECTRICAL SYSTEM:WIRING There is a SCR/ AWD harness that has a unique routing, over the SCR tank cover. Over time, contamination (i.e. sand, dirt) on the SCR/AWD harness may cause wear on the harness wiring and insulation due to vibration of the SCR tank cover. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-10	350000 EQUIPMENT There is a SCR/ AWD harness that has a unique routing, over the SCR tank cover. Over time, contamination (i.e. sand, dirt) on the SCR/AWD harness may cause wear on the harness wiring and insulation due to vibration of the SCR tank cover. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	350000 EQUIPMENT Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	350000 EQUIPMENT Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation ( Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-10	350000 EQUIPMENT Some vehicles may exhibit a squeaking noise from the blower motor while it is operating. This is caused by burrs that were not trimmed completely in the manufacturing process of the blower motor. To eliminate this concern, the manufacturing Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	350000 EQUIPMENT Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	054000 PARKING BRAKE:ELECTRICAL Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-27	350000 EQUIPMENT Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant temper Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-27	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant temper Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	118410 ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SOFTWARE Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-17	350000 EQUIPMENT Some customers may complain about a whistling noise heard from the top of the A-pillar area when driving at highway speeds. When driving under following conditions, a negative pressure is generated on the doors pulling them outward and resu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	350000 EQUIPMENT All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	356000 EQUIPMENT ADAPTIVE/MOBILITY All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-10	060000 ENGINE AND ENGINE COOLING There is a SCR/ AWD harness that has a unique routing, over the SCR tank cover. Over time, contamination (i.e. sand, dirt) on the SCR/AWD harness may cause wear on the harness wiring and insulation due to vibration of the SCR tank cover. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-10	160000 STRUCTURE Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun’s reflection. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-18	100000 POWER TRAIN The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-18	105500 POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-28	021600 SUSPENSION:FRONT:WHEEL BEARING There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-28	100000 POWER TRAIN There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-04	160000 STRUCTURE Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter…etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-04	980000 UNKNOWN OR OTHER Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter…etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-14	110000 ELECTRICAL SYSTEM Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-23	010000 STEERING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-23	030000 SERVICE BRAKES, HYDRAULIC Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-23	060000 ENGINE AND ENGINE COOLING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-02-23	100000 POWER TRAIN Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-08	350000 EQUIPMENT CHECK ENGINE LIGHT ON WITH DTC P0126:00 AND ENGINE RUNNING COOLER THAN NORMAL / POOR HEATER PERFORMANCE / LOW ENGINE COOLANT TEMPERATURE (BLUE) LIGHT ON: Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-08	118620 ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR When performing the MGSS Workshop Manual 360ÿ° View Monitor System Aiming Procedure, M-MDS may show error message “Procedure unsuccessful”. This may be caused by light glare on the SST. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	110000 ELECTRICAL SYSTEM Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	350000 EQUIPMENT Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	260000 FORWARD COLLISION AVOIDANCE Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	118520 ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	118530 ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:WARNING Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-12	110000 ELECTRICAL SYSTEM Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-12	350000 EQUIPMENT Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-12	270000 LANE DEPARTURE Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-12	273000 LANE DEPARTURE: BLIND SPOT DETECTION Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	110000 ELECTRICAL SYSTEM Some vehicles may exhibit the following malfunctions: 1. The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	350000 EQUIPMENT Some vehicles may exhibit the following malfunctions: 1. The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-11	110000 ELECTRICAL SYSTEM Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-11	350000 EQUIPMENT Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-11	118000 ELECTRICAL SYSTEM:SOFTWARE Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-11	280000 BACK OVER PREVENTION Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth devi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	110000 ELECTRICAL SYSTEM Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-01-27	170000 LATCHES/LOCKS/LINKAGES Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-21	110000 ELECTRICAL SYSTEM Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-22	060000 ENGINE AND ENGINE COOLING New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cott Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-22	100000 POWER TRAIN New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cott Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-17	160000 STRUCTURE Whistling Noise From Front Door Window Glass or Windshield When Driving At Highway Speed: Some customers may complain about a whistling noise heard from the top of the A-pillar area and/or the top of windshield area when driving at highway Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-17	160000 STRUCTURE Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-17	100000 POWER TRAIN Lack of Power When Accelerating in Cold Temperatures: Some customers may complain about lack of power when accelerating in cold temperatures (below 0 degrees F). To avoid slippage, engine power is restricted in cold temperatures, even when Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-17	110000 ELECTRICAL SYSTEM Lack of Power When Accelerating in Cold Temperatures: Some customers may complain about lack of power when accelerating in cold temperatures (below 0 degrees F). To avoid slippage, engine power is restricted in cold temperatures, even when Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-12-02	060000 ENGINE AND ENGINE COOLING Coolant Leaks At Cylinder Head: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-19	350000 EQUIPMENT MAZDA Mobile start (MMS) cannot communicate with vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-19	350000 EQUIPMENT Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation ( Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-19	151600 SEAT BELTS:FRONT:WARNING LIGHT/DEVICES Some vehicles equipped with a seat ventilation system may have the passenger seat belt warning light on, even though there is no passenger in the seat. This concern may be caused by an overly sensitive detection of the occupancy sensor. The Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-19	220000 SEATS Some vehicles equipped with a seat ventilation system may have the passenger seat belt warning light on, even though there is no passenger in the seat. This concern may be caused by an overly sensitive detection of the occupancy sensor. The Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-19	350000 EQUIPMENT Some vehicles equipped with a seat ventilation system may have the passenger seat belt warning light on, even though there is no passenger in the seat. This concern may be caused by an overly sensitive detection of the occupancy sensor. The Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-16	350000 EQUIPMENT MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-16	356000 EQUIPMENT ADAPTIVE/MOBILITY MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-10	160000 STRUCTURE Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle u Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-19	160000 STRUCTURE Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation ( Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-04	110000 ELECTRICAL SYSTEM For improvement of electrical diagnosis, the SKYACTIVÿ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÿ® vehicles and compare Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-04	350000 EQUIPMENT For improvement of electrical diagnosis, the SKYACTIVÿ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÿ® vehicles and compare Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-16	356000 EQUIPMENT ADAPTIVE/MOBILITY NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX. If B61L-67-XCX appears in the GEPC search, the VIN is applicable for this repair only if the part ha Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-16	260000 FORWARD COLLISION AVOIDANCE NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX. If B61L-67-XCX appears in the GEPC search, the VIN is applicable for this repair only if the part ha Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	350000 EQUIPMENT CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	356000 EQUIPMENT ADAPTIVE/MOBILITY CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-07	110000 ELECTRICAL SYSTEM MAZDA CONNECTED SERVICES – FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	350000 EQUIPMENT A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	356000 EQUIPMENT ADAPTIVE/MOBILITY A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	350000 EQUIPMENT A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-17	110000 ELECTRICAL SYSTEM Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÿ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÿ® hands-free and/or text messaging customer concerns, Mazda created a spe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-21	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL CSP08 – NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM CSP (08) â¿¿ 2019 MAZDA CX-5 DIESEL ZERO COST MAINTENANCE PROGRAM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-07	350000 EQUIPMENT MAZDA CONNECTED SERVICES – FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	060000 ENGINE AND ENGINE COOLING A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	100000 POWER TRAIN A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	060000 ENGINE AND ENGINE COOLING A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	100000 POWER TRAIN A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-08	110000 ELECTRICAL SYSTEM Some vehicles may exhibit insufficient A/C performance / insufficient airflow from vents or ducts. These concerns may be caused by an evaporator temperature sensor malfunction due to insufficient water-proofing. This may result in a detecti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-08	350000 EQUIPMENT Some vehicles may exhibit insufficient A/C performance / insufficient airflow from vents or ducts. These concerns may be caused by an evaporator temperature sensor malfunction due to insufficient water-proofing. This may result in a detecti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-08	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER Some vehicles may exhibit insufficient A/C performance / insufficient airflow from vents or ducts. These concerns may be caused by an evaporator temperature sensor malfunction due to insufficient water-proofing. This may result in a detecti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-08	138900 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:AIR HANDLER/CHAMBER, DUCTS, AND VALVES Some vehicles may exhibit insufficient A/C performance / insufficient airflow from vents or ducts. These concerns may be caused by an evaporator temperature sensor malfunction due to insufficient water-proofing. This may result in a detecti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	350000 EQUIPMENT Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	070000 FUEL SYSTEM, GASOLINE Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-13	090000 FUEL SYSTEM, OTHER Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	060000 ENGINE AND ENGINE COOLING Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-10-15	063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	160000 STRUCTURE Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation ( Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-10	060000 ENGINE AND ENGINE COOLING Some vehicles may exhibit a squeaking noise from the blower motor while it is operating. This is caused by burrs that were not trimmed completely in the manufacturing process of the blower motor. To eliminate this concern, the manufacturing Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-03	100000 POWER TRAIN Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil press Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-27	060000 ENGINE AND ENGINE COOLING Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant temper Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-28	110000 ELECTRICAL SYSTEM MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-28	350000 EQUIPMENT MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-01	110000 ELECTRICAL SYSTEM MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-01	350000 EQUIPMENT MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-16	060000 ENGINE AND ENGINE COOLING If you receive a customer concern about the CHECK ENGINE light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wra Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	060000 ENGINE AND ENGINE COOLING Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	100000 POWER TRAIN Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	130000 VISIBILITY Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-24	270000 LANE DEPARTURE Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-17	160000 STRUCTURE Some customers may complain about a whistling noise heard from the top of the A-pillar area when driving at highway speeds. When driving under following conditions, a negative pressure is generated on the doors pulling them outward and resu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-09-13	118000 ELECTRICAL SYSTEM:SOFTWARE All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-17	350000 EQUIPMENT This service bulletin provides information regarding the proper use of the driverâ¿¿s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-06	353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-10	110000 ELECTRICAL SYSTEM Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-10	353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-24	060000 ENGINE AND ENGINE COOLING This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-24	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-08-05	063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-12	160000 STRUCTURE Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation ( Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-19	200000 WHEELS Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-09	110000 ELECTRICAL SYSTEM Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward se Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-09	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward se Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-08	350000 EQUIPMENT AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-29	060000 ENGINE AND ENGINE COOLING MSP58 – DOSING CONTROL UNIT REPROGRAMMING. On the subject CX-5 vehicles, diagnosis for the Selective Catalytic Reduction (SCR) system failure may not function properly, leading to an inappropriate/delayed failure detection of the Dosing Con Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-24	140000 AIR BAGS Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-25	110000 ELECTRICAL SYSTEM MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-25	356000 EQUIPMENT ADAPTIVE/MOBILITY MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-04	110000 ELECTRICAL SYSTEM APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNEC Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-04	350000 EQUIPMENT APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNEC Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-15	060000 ENGINE AND ENGINE COOLING MAZDA CONNECTED SERVICES – FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-15	030000 BRAKES (PWS) MAZDA CONNECTED SERVICES – FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-15	350000 EQUIPMENT There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-09	350000 EQUIPMENT Accessory instructions can be found on OneMazda under Dealer Resources – Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the “Attachments” section onc Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-04	030000 BRAKES (PWS) Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-01	133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-06-07	133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun’s reflection. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-06	060000 ENGINE AND ENGINE COOLING A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-04	350000 EQUIPMENT Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-10	060000 ENGINE AND ENGINE COOLING MAZDA CONNECTED SERVICES – FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-10	356000 EQUIPMENT ADAPTIVE/MOBILITY MAZDA CONNECTED SERVICES – FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-11	100000 POWER TRAIN The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	120000 EXTERIOR LIGHTING Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	260000 FORWARD COLLISION AVOIDANCE Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	270000 LANE DEPARTURE Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 – Forward sensing camera (FSC) poor field of view [ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-13	350000 EQUIPMENT When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-05	060000 ENGINE AND ENGINE COOLING If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-05	110000 ELECTRICAL SYSTEM If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-05	350000 EQUIPMENT If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-27	160000 STRUCTURE Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation ( Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-25	110000 ELECTRICAL SYSTEM Some CX-5 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-25	170000 LATCHES/LOCKS/LINKAGES Some CX-5 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-07	060000 ENGINE AND ENGINE COOLING When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-07	110000 ELECTRICAL SYSTEM When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-07	350000 EQUIPMENT When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-11	100000 POWER TRAIN There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-04-26	350000 EQUIPMENT APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayâ¿¢ / Android Autoâ¿¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-04-30	060000 ENGINE AND ENGINE COOLING Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and im Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-04-30	060000 ENGINE AND ENGINE COOLING Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubble Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-04-02	100000 POWER TRAIN Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in PCM memory under one of the following conditions (A or B). DTC P061B:00 – [PCM] Internal control module torque calculation performance pr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-04-08	350000 EQUIPMENT MAZDA CONNECT Symptom Troubleshooting (6th Generation Vehicles). Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-04-22	060000 ENGINE AND ENGINE COOLING Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant tempe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-11	130000 VISIBILITY Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-11	160000 STRUCTURE Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-09	160000 STRUCTURE Some customers may notice the flock finishing on the door sash molding is peeled off (as shown below) when opening the frozen door. This concern may be caused by insufficient durability due to an improper production process of the door sash Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-25	110000 ELECTRICAL SYSTEM Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concern Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-15	110000 ELECTRICAL SYSTEM If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-08	060000 ENGINE AND ENGINE COOLING CHECK ENGINE LIGHT ON WITH DTC P0126:00 AND ENGINE RUNNING COOLER THAN NORMAL / POOR HEATER PERFORMANCE / LOW ENGINE COOLANT TEMPERATURE (BLUE) LIGHT ON: Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-08	130000 VISIBILITY When performing the MGSS Workshop Manual 360ÿ° View Monitor System Aiming Procedure, M-MDS may show error message “Procedure unsuccessful”. This may be caused by light glare on the SST. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-08	356000 EQUIPMENT ADAPTIVE/MOBILITY When performing the MGSS Workshop Manual 360ÿ° View Monitor System Aiming Procedure, M-MDS may show error message “Procedure unsuccessful”. This may be caused by light glare on the SST. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-15	350000 EQUIPMENT CSP08 – NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM CSP (08) â¿¿ 2019 MAZDA CX-5 DIESEL ZERO COST MAINTENANCE PROGRAM: As a way to show our commitment to customer satisfaction and loyalty and to differentiate the launch of the 2019 Maz Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-03	350000 EQUIPMENT A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-03	356000 EQUIPMENT ADAPTIVE/MOBILITY A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-02	350000 EQUIPMENT Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant tempe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-14	350000 EQUIPMENT In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	350000 EQUIPMENT CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	356000 EQUIPMENT ADAPTIVE/MOBILITY CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM) CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-19	060000 ENGINE AND ENGINE COOLING MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-19	350000 EQUIPMENT MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-19	060000 ENGINE AND ENGINE COOLING MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-19	350000 EQUIPMENT MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-25	060000 ENGINE AND ENGINE COOLING Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temper Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-08	110000 ELECTRICAL SYSTEM The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to t Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-08	110000 ELECTRICAL SYSTEM This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-02-05	060000 ENGINE AND ENGINE COOLING Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and im Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-12	045200 SERVICE BRAKES, AIR:DISC:PADS Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-12	054000 PARKING BRAKE:ELECTRICAL Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	042510 SERVICE BRAKES, AIR:SUPPLY:LOW PRESSURE WARNING:SWITCH If a customer comes in with the following concerns: ï¿· OIL PRESSURE WARNING light and/or the CHECK ENGINE light ON. ï¿· DTC P055F and/or P0524 stored. ï¿· No driveability concern or engine mechanical noise. ï¿· Outside the VIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-10	350000 EQUIPMENT At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-18	103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-15	110000 ELECTRICAL SYSTEM CSP08 – NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM CSP (08) â¿¿ 2019 MAZDA CX-5 DIESEL ZERO COST MAINTENANCE PROGRAM: As a way to show our commitment to customer satisfaction and loyalty and to differentiate the launch of the 2019 Maz Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-15	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL CSP08 – NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM CSP (08) â¿¿ 2019 MAZDA CX-5 DIESEL ZERO COST MAINTENANCE PROGRAM: As a way to show our commitment to customer satisfaction and loyalty and to differentiate the launch of the 2019 Maz Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-10	220000 SEATS At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-18	100000 POWER TRAIN Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-10	030000 BRAKES (PWS) Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting suppor Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-13	060000 ENGINE AND ENGINE COOLING MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-13	350000 EQUIPMENT MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-10	060000 ENGINE AND ENGINE COOLING MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-10	350000 EQUIPMENT MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	100000 POWER TRAIN CRACKED REAR DIFFERENTIAL. The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-13	060000 ENGINE AND ENGINE COOLING If you encounter a vehicle with a “ENGINE OIL LEVEL HIGH” message displayed in the instrument cluster, perform the following inspection: Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-03	060000 ENGINE AND ENGINE COOLING A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-03	110000 ELECTRICAL SYSTEM A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-02	060000 ENGINE AND ENGINE COOLING Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant tempe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	060000 ENGINE AND ENGINE COOLING MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	350000 EQUIPMENT MULTI-MODEL – MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offere Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	160000 STRUCTURE Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-19	110000 ELECTRICAL SYSTEM MAZDA Mobile start (MMS) cannot communicate with vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	350000 EQUIPMENT A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	010000 STEERING Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	200000 WHEELS Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-20	020000 SUSPENSION Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	060000 ENGINE AND ENGINE COOLING Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	110000 ELECTRICAL SYSTEM Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-26	350000 EQUIPMENT Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM bat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-14	060000 ENGINE AND ENGINE COOLING Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubble Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	010000 STEERING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	060000 ENGINE AND ENGINE COOLING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	100000 POWER TRAIN Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	200000 WHEELS Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-12-14	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM CSP (08) â¿¿ 2019 MAZDA CX-5 DIESEL ZERO COST MAINTENANCE PROGRAM Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-03	100000 POWER TRAIN Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise: ï¿· Depends on the vehicleâ¿¿s speed only (the more speed, the more noise) ï¿· Occurs with all types of drivin Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-25	353000 EQUIPMENT:ELECTRICAL DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-25	118000 ELECTRICAL SYSTEM:SOFTWARE DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-22	220000 SEATS Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has changed from previous Mazdas where the seat warmers and seat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	110000 ELECTRICAL SYSTEM Some customers may complain about the following MAZDA CONNECTâ¿¢ Temperature Warning message: ï¿· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTâ¿¢ screen Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-18	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about the following MAZDA CONNECTâ¿¢ Temperature Warning message: ï¿· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTâ¿¢ screen Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	162000 STRUCTURE:BODY When encountering a vehicle with paint damage, refer to the “Mazda Paint Warranty Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	110000 ELECTRICAL SYSTEM In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	180000 VEHICLE SPEED CONTROL In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-01-21	350000 EQUIPMENT In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-10	060000 ENGINE AND ENGINE COOLING Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. R Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-11-17	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÿ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÿ® hands-free and/or text messaging customer concerns, Mazda created a sp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	020000 SUSPENSION CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	100000 POWER TRAIN CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	160000 STRUCTURE CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-14	980000 UNKNOWN OR OTHER CRACKED REAR DIFFERENTIAL: Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-28	060000 ENGINE AND ENGINE COOLING Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 96 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-28	350000 EQUIPMENT Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 96 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-15	110000 ELECTRICAL SYSTEM APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS – Infotainment – MAZDA Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-15	350000 EQUIPMENT APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS – Infotainment – MAZDA Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-12	350000 EQUIPMENT ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-05-11	131000 VISIBILITY:WINDSHIELD Some vehicles may experience an engine no start/no crank with either of the following DTC’s stored: P0615:12 – Starter relay circuit malfunction B112A:12 – IG2 relay circuit malfunction. This may be caused by water contamination/corrosion a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-10-12	030000 SERVICE BRAKES, HYDRAULIC Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-24	060000 ENGINE AND ENGINE COOLING A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats and cotters (IN/EX) are included in the new assemb Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-28	100000 POWER TRAIN Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-20	350000 EQUIPMENT When encountering a vehicle with paint damage, refer to the “Mazda Paint Warranty Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-21	010000 STEERING Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-21	110000 ELECTRICAL SYSTEM Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	100000 POWER TRAIN Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	350000 EQUIPMENT Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	060000 ENGINE (PWS) Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-23	060000 ENGINE AND ENGINE COOLING Some vehicles may exhibit engine overheating and poor A/C performance with DTC P111A:00 stored in memory. ï¿· DTC P111A:00 – Engine coolant temperature is high. NOTE: If the concern occurred during high speed driving, this Service Inform Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-23	060000 ENGINE AND ENGINE COOLING Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubble Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-05	060000 ENGINE AND ENGINE COOLING If you receive a customer concern about the CHECK IN light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-20	060000 ENGINE AND ENGINE COOLING A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-05	060000 ENGINE AND ENGINE COOLING A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-07	110000 ELECTRICAL SYSTEM Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC’s stored in memory: ï¿· U3003:16 (Power liftgate (PLG) control module power supply voltage low input) ï¿· U3003:17 (Power liftgate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-25	010000 STEERING Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-22	060000 ENGINE AND ENGINE COOLING If a customer comes in with the following concerns, perform the inspection procedure. ï¿· OIL PRESSURE WARNING light and/or the CHECK ENGINE light ON. ï¿· DTC P055F and/or P0524 stored. ï¿· No driveability concern or engine mechan Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-10	100000 POWER TRAIN When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-11	353000 EQUIPMENT:ELECTRICAL Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	042500 SERVICE BRAKES, AIR:SUPPLY:LOW PRESSURE WARNING If a customer comes in with the following concerns: ï¿· OIL PRESSURE WARNING light and/or the CHECK ENGINE light ON. ï¿· DTC P055F and/or P0524 stored. ï¿· No driveability concern or engine mechanical noise. ï¿· Outside the VIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-09	060000 ENGINE AND ENGINE COOLING If a customer comes in with the following concerns: ï¿· OIL PRESSURE WARNING light and/or the CHECK ENGINE light ON. ï¿· DTC P055F and/or P0524 stored. ï¿· No driveability concern or engine mechanical noise. ï¿· Outside the VIN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-10	110000 ELECTRICAL SYSTEM Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. ï¿· DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-10	140000 AIR BAGS Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. ï¿· DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-08	010000 STEERING Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-24	100000 POWER TRAIN Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-24	118000 ELECTRICAL SYSTEM:SOFTWARE Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-25	020000 SUSPENSION Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-30	060000 ENGINE AND ENGINE COOLING Some vehicles may experience the check engine light on with DTCs P2096:00, P2097:00 and/or P0524:00 that cannot be cleared by itself, and the check engine light stays on even if the detection condition has gone.ï¿· P2096:00 – Air fuel to Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-29	110000 ELECTRICAL SYSTEM Some customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto the swi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-29	170000 LATCHES/LOCKS/LINKAGES Some customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto the swi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-29	350000 EQUIPMENT Some customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto the swi Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-15	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-04-15	143100 AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concer Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-03	199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-03	200000 WHEELS New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-04	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-04	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-04	130000 VISIBILITY Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-04	016000 STEERING:ELECTRIC POWER ASSIST SYSTEM Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-04	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit that the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC] stored in memory. ï¿· DTC U0420:68 [Forward sensing camera (FSC)]: Error signal received from electric Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-15	356000 EQUIPMENT ADAPTIVE/MOBILITY All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-15	118000 ELECTRICAL SYSTEM:SOFTWARE All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-03	162300 STRUCTURE:BODY:DOOR Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-03	350000 EQUIPMENT Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-03	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-03	160000 STRUCTURE Some vehicles may have a loose rear bumper reflector without any visible external damage to the rear bumper cover. Due to an external force applied to the bumper cover, one of the brackets fastening the reflector to the bumper cover may hav Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-03	350000 EQUIPMENT Some vehicles may have a loose rear bumper reflector without any visible external damage to the rear bumper cover. Due to an external force applied to the bumper cover, one of the brackets fastening the reflector to the bumper cover may hav Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-03	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may have a loose rear bumper reflector without any visible external damage to the rear bumper cover. Due to an external force applied to the bumper cover, one of the brackets fastening the reflector to the bumper cover may hav Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-15	110000 ELECTRICAL SYSTEM If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-07-15	350000 EQUIPMENT If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored…), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-10	060000 ENGINE AND ENGINE COOLING If you receive a customer concern about the CHECK IN light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-09-10	350000 EQUIPMENT If you receive a customer concern about the CHECK IN light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-08-18	110000 ELECTRICAL SYSTEM When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	350000 EQUIPMENT All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	356000 EQUIPMENT ADAPTIVE/MOBILITY All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	118000 ELECTRICAL SYSTEM:SOFTWARE All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	060000 ENGINE AND ENGINE COOLING If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-19	350000 EQUIPMENT If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-04	110000 ELECTRICAL SYSTEM Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-04	350000 EQUIPMENT Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-04	060000 ENGINE (PWS) Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the C Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-05	060000 ENGINE AND ENGINE COOLING GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer’s might state that they notice fluid or oil leaking/dripping on the ground when the vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-05	100000 POWER TRAIN GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer’s might state that they notice fluid or oil leaking/dripping on the ground when the vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-20	200000 WHEELS Some vehicles may exhibit corrosion of the wheel nuts. This is caused by torsional stress concentrating on the tip of the wheel nut because of the thin and long shape of the nut, which damages the coating and causes the corrosion. To correc Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-10-08	060000 ENGINE AND ENGINE COOLING Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-18	100000 POWER TRAIN WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-18	980000 UNKNOWN OR OTHER WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-29	030000 SERVICE BRAKES, HYDRAULIC Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-29	220000 SEATS Due to a vehicle side logic change for the vehicles listed above, the seat warming and seat ventilation systems will no longer automatically turn on when the vehicle is started using the MMS accessory. Both features will now require a manua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-29	221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER Due to a vehicle side logic change for the vehicles listed above, the seat warming and seat ventilation systems will no longer automatically turn on when the vehicle is started using the MMS accessory. Both features will now require a manua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-29	350000 EQUIPMENT Due to a vehicle side logic change for the vehicles listed above, the seat warming and seat ventilation systems will no longer automatically turn on when the vehicle is started using the MMS accessory. Both features will now require a manua Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-14	060000 ENGINE AND ENGINE COOLING Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive and (R)everse when the engine rpm drops down to 550. This vibration is caused by: 1.5L The No.3 and No.4 engine mount rubber hardening d Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-14	350000 EQUIPMENT Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive and (R)everse when the engine rpm drops down to 550. This vibration is caused by: 1.5L The No.3 and No.4 engine mount rubber hardening d Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-14	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive and (R)everse when the engine rpm drops down to 550. This vibration is caused by: 1.5L The No.3 and No.4 engine mount rubber hardening d Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-23	110000 ELECTRICAL SYSTEM Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï¿· P2610:00: Instrument cluster internal engine off timer performance problem ï¿· P250 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-23	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï¿· P2610:00: Instrument cluster internal engine off timer performance problem ï¿· P250 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-23	010000 STEERING Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-04	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL The ownerâ¿¿s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use ina Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-11	060000 ENGINE AND ENGINE COOLING Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: ï¿· The engine takes longer to warm up. ï¿· The engine temperature gauge fluctuates. ï¿· Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-27	060000 ENGINE AND ENGINE COOLING A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-27	100000 POWER TRAIN A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	020000 SUSPENSION Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	350000 EQUIPMENT Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-13	130000 VISIBILITY Some vehicles may exhibit power outer mirror(s) that do not fold in and/or out when using the outer mirror switch. This concern may be caused by insufficient water tightness, allowing water to enter the electric folding unit resulting in co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-20	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of met Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	110000 ELECTRICAL SYSTEM In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâ¿¿s responsibility Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-09	350000 EQUIPMENT In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâ¿¿s responsibility Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-17	350000 EQUIPMENT A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-17	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-17	356000 EQUIPMENT ADAPTIVE/MOBILITY A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-13	162000 STRUCTURE:BODY Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-13	350000 EQUIPMENT Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-13	220000 SEATS At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-13	350000 EQUIPMENT When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	060000 ENGINE AND ENGINE COOLING LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	110000 ELECTRICAL SYSTEM LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	160000 STRUCTURE LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-06	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting suppor Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-06	350000 EQUIPMENT Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting suppor Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-06	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting suppor Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-12	030000 SERVICE BRAKES, HYDRAULIC Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-12	060000 ENGINE AND ENGINE COOLING Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-12	100000 POWER TRAIN Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-12	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner’s manu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-08	130000 VISIBILITY On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have rust spots. The subject vehicles were parked outside when Typhoon No.17 passed through Hiroshima and Hofu, Japan, and might have been e Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-08	162000 STRUCTURE:BODY On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have rust spots. The subject vehicles were parked outside when Typhoon No.17 passed through Hiroshima and Hofu, Japan, and might have been e Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-08	350000 EQUIPMENT On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have rust spots. The subject vehicles were parked outside when Typhoon No.17 passed through Hiroshima and Hofu, Japan, and might have been e Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-14	200000 WHEELS On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle y Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-14	350000 EQUIPMENT On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle y Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-20	060000 ENGINE AND ENGINE COOLING Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-20	110000 ELECTRICAL SYSTEM Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-20	350000 EQUIPMENT Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï¿· CANNOT COMMUNICATE WITH VEHICLE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-06	110000 ELECTRICAL SYSTEM Some customers may have one or more of the following complaints: ï¿· Infotainment system reboots at times ï¿· SiriusXM function grayed out ï¿· SiriusXM stops playing ï¿· No sound from SiriusXM but other sources work ï¿· Siriu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-06	350000 EQUIPMENT Some customers may have one or more of the following complaints: ï¿· Infotainment system reboots at times ï¿· SiriusXM function grayed out ï¿· SiriusXM stops playing ï¿· No sound from SiriusXM but other sources work ï¿· Siriu Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	110000 ELECTRICAL SYSTEM Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-15	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-23	220000 SEATS Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has changed from previous Mazdas where the seat warmers and seat Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-11	110000 ELECTRICAL SYSTEM Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-11	350000 EQUIPMENT Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-03	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may have one of the following DTCs stored in memory: ï¿· C1001:92 – Forward sensing camera (FSC) poor field of view ï¿· B14F0:92 – General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-03-03	264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA Some vehicles may have one of the following DTCs stored in memory: ï¿· C1001:92 – Forward sensing camera (FSC) poor field of view ï¿· B14F0:92 – General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-26	200000 WHEELS Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-13	060000 ENGINE AND ENGINE COOLING Some customers may experience a check engine light illumination with DTCs P24C6:00, P24AE:00, P24B1:00 and/or P24AF:00 stored in PCM memory. P24C6:00 – PM sensor: internal temperature sensor malfunction (1DC DTC) P24AE:00 – PM sensor contr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-28	060000 ENGINE AND ENGINE COOLING Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temper Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-28	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL DTC P0942:49 TROUBLESHOOTING: P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added to the Workshop Manual. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-27	350000 EQUIPMENT SiriusXM Traffic Plus and Travel Link are displayed with Mazda in-vehicle factory navigation systems. Both of these services provide information in the U.S. & Canada. NOTE: SiriusXM Traffic Plus and Travel Link subscription is free of charg Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-27	353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) SiriusXM Traffic Plus and Travel Link are displayed with Mazda in-vehicle factory navigation systems. Both of these services provide information in the U.S. & Canada. NOTE: SiriusXM Traffic Plus and Travel Link subscription is free of charg Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	130000 VISIBILITY Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	210000 TRAILER HITCHES Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	350000 EQUIPMENT Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	356000 EQUIPMENT ADAPTIVE/MOBILITY Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: – Mazda Mobile Start (MMS) – Remote Engine Start – Wireless Charging Pad – Mirror – Navigation – Rear Pa Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-26	100000 POWER TRAIN Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-11	350000 EQUIPMENT Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, Bluetoothÿ®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-11	060000 ENGINE AND ENGINE COOLING A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-11	110000 ELECTRICAL SYSTEM A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-11	350000 EQUIPMENT A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-11	356000 EQUIPMENT ADAPTIVE/MOBILITY A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-05	060000 ENGINE AND ENGINE COOLING If you encounter a vehicle with “ENGINE OIL LEVEL HIGH” message displayed in the instrument cluster, perform the following inspection: Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-05	110000 ELECTRICAL SYSTEM If you encounter a vehicle with “ENGINE OIL LEVEL HIGH” message displayed in the instrument cluster, perform the following inspection: Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-18	110000 ELECTRICAL SYSTEM Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-18	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	060000 ENGINE AND ENGINE COOLING There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	350000 EQUIPMENT There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-12-13	356000 EQUIPMENT ADAPTIVE/MOBILITY There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-26	060000 ENGINE AND ENGINE COOLING Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully opera Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-22	060000 ENGINE AND ENGINE COOLING A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-11-22	356000 EQUIPMENT ADAPTIVE/MOBILITY A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-12	220000 SEATS Some customer may complain of warping on the driver and/or passenger side seat cushion trim, which may cause poor appearance complaints. This is caused by a gap between the leather seat surface and the seat cushion pad due to insufficient t Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-07	030000 SERVICE BRAKES, HYDRAULIC Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at gr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-07	110000 ELECTRICAL SYSTEM Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at gr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-07	120000 EXTERIOR LIGHTING Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at gr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-07	130000 VISIBILITY Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at gr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-12	060000 ENGINE AND ENGINE COOLING Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in PCM memory under one of the following conditions (A or B). DTC P061B:00 – [PCM] Internal control module torque calculation performance pr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-16	060000 ENGINE AND ENGINE COOLING Some customers may experience both the check engine light and Selective Catalytic Reduction (SCR) warning light illuminating at the same time. This concern may be caused by lower and/or higher pressures that are detected, which are caused b Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-24	070000 FUEL SYSTEM, GASOLINE Some customers may experience a check engine light illuminating with DTC P2096:00 stored in PCM memory. DTC P2096:00 – Air fuel too lean. NOTE: This concern occurs only on vehicles with PCMs manufactured by MITSUBISHI. Due to improper contr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-24	103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) Some customers may experience a check engine light illuminating with DTC P2096:00 stored in PCM memory. DTC P2096:00 – Air fuel too lean. NOTE: This concern occurs only on vehicles with PCMs manufactured by MITSUBISHI. Due to improper contr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-22	350000 EQUIPMENT In support of the new model launch, six new Special Service Tool (SST) will be sent to all dealers as Mazda Required Tools (MRTs) at a special release price. Dealers do not need to place orders for the tools as the SSTs will be automaticall Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	110000 ELECTRICAL SYSTEM Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	350000 EQUIPMENT Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	353000 EQUIPMENT:ELECTRICAL Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	060000 ENGINE AND ENGINE COOLING While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-26	061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-20	060000 ENGINE AND ENGINE COOLING If a customer comes in with the following concerns, contact Hotline for assistance. OIL PRESSURE WARNING light and/or the CHECK ENGINE light ON, DTC P055F and/or P0524 stored, No drivability concern or engine mechanical noise, Outside the V Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-06	060000 ENGINE AND ENGINE COOLING Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-06	162800 STRUCTURE:BODY:HOOD Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-30	160000 STRUCTURE Some vehicles may exhibit cracking (1) at the lower part of the rear side, rear door garnish (2). This concern is caused by excess stress applied to the rear door garnish. To eliminate this concern, the clip and tape position on the rear do Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-30	162300 STRUCTURE:BODY:DOOR Some vehicles may exhibit cracking (1) at the lower part of the rear side, rear door garnish (2). This concern is caused by excess stress applied to the rear door garnish. To eliminate this concern, the clip and tape position on the rear do Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-30	060000 ENGINE AND ENGINE COOLING If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-30	063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-01	060000 ENGINE (PWS) On some vehicles, a tapping or knocking noise may be heard from the top end after the engine cools down (vehicle is parked overnight) or it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driv Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-04	350000 EQUIPMENT On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing the accessory locking lug nuts, make sure to use the appropriate part number for the vehicle you are working Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-05	110000 ELECTRICAL SYSTEM APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-05	350000 EQUIPMENT APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-04	200000 WHEELS On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle y Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-04	203000 WHEELS:LUGS/NUTS/BOLTS On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle y Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-15	060000 ENGINE (PWS) Some customers may experience a check engine light illuminating with DTC P2096:00 stored in PCM memory. DTC P2096:00 – Air fuel too lean. NOTE: This concern occurs only on vehicles with PCMs manufactured by Mitsubishi. Due to improper contr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-09-16	030000 SERVICE BRAKES, HYDRAULIC Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting suppor Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-09	110000 ELECTRICAL SYSTEM Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and insta Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-09	350000 EQUIPMENT Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and insta Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-24	060000 ENGINE AND ENGINE COOLING Not only does the diesel engine have unique features compared with a traditional gasoline engine, but the Mazda SKYACTIV-D 2.2L has many unique features even when compared with a conventional diesel engine. For this reason, we are providing Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-24	080000 FUEL SYSTEM, DIESEL Not only does the diesel engine have unique features compared with a traditional gasoline engine, but the Mazda SKYACTIV-D 2.2L has many unique features even when compared with a conventional diesel engine. For this reason, we are providing Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-30	260000 FORWARD COLLISION AVOIDANCE Some vehicles may have one of the following DTCs stored in memory: C1001:92 – Forward sensing camera (FSC) poor field of view. B14F0:92 – General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past reco Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-30	264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA Some vehicles may have one of the following DTCs stored in memory: C1001:92 – Forward sensing camera (FSC) poor field of view. B14F0:92 – General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past reco Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-25	350000 EQUIPMENT ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-13	060000 ENGINE AND ENGINE COOLING Not only does the diesel engine have unique features compared with a traditional gasoline engine, but the Mazda SKYACTIV-D 2.2L has many unique features even when compared with a conventional diesel engine. For this reason, we are providing Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-06	110000 ELECTRICAL SYSTEM Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-06	350000 EQUIPMENT Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-06	356000 EQUIPMENT ADAPTIVE/MOBILITY Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-06	060000 ENGINE AND ENGINE COOLING On some vehicles, a tapping or knocking noise may be heard from the top end after the engine cools down (vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-16	280000 BACK OVER PREVENTION Some vehicles may exhibit the rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse. This concern only occurs when the rear USB power outlet (1) is broken. This is caused by noise from USB Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-16	280000 BACK OVER PREVENTION Some customers may experience improper operation of the rear parking system with beep sounds coming from the rear parking sensor when there are no obstacles behind the vehicle. This occurs when the blower fan is on (at any fan speed) and th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-29	060000 ENGINE (PWS) If you receive a customer complain of lack of power, rough idle, engine noise with stored DTC’s P0340:00, P0304:00, P3400:00, P349B:00, and/or P3498:00, perform the following. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-20	100000 POWER TRAIN If you receive a customer concern with the check engine light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-20	060000 ENGINE (PWS) If you receive a customer concern with the check engine light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-13	060000 ENGINE AND ENGINE COOLING Some vehicles may display some (or all) of the following symptoms: Check engine light on wit DTC P061B Surging on acceleration Transmission will not shift past 4th gear Various U codes (U0401 ABS, U0401, U0415 FSC, U0301, U0316 SBS/MRCC Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-13	100000 POWER TRAIN Some vehicles may display some (or all) of the following symptoms: Check engine light on wit DTC P061B Surging on acceleration Transmission will not shift past 4th gear Various U codes (U0401 ABS, U0401, U0415 FSC, U0301, U0316 SBS/MRCC Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-01	110000 ELECTRICAL SYSTEM Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-01	356000 EQUIPMENT ADAPTIVE/MOBILITY Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-01	280000 BACK OVER PREVENTION Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-20	100000 POWER TRAIN Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 – Oil pressure switch No. 1 (oil pres Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-08	021600 SUSPENSION:FRONT:WHEEL BEARING There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additiona Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-08	200000 WHEELS There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additiona Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-08	060000 ENGINE (PWS) If you receive a customer concern with the check engine light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-01	350000 EQUIPMENT MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE – If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC deskto Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-16	350000 EQUIPMENT A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-07-16	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-27	110000 ELECTRICAL SYSTEM APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-27	350000 EQUIPMENT APPLE CARPLAYâ¿¢ / ANDROID AUTOâ¿¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-27	160000 STRUCTURE Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle u Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-27	162300 STRUCTURE:BODY:DOOR Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle u Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-27	100000 POWER TRAIN Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise: ï¿·Depends on the vehicleâ¿¿s speed only (the more speed, the more noise)ï¿·Occurs with all types of driving Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-27	106000 POWER TRAIN:AXLE ASSEMBLY Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise: ï¿·Depends on the vehicleâ¿¿s speed only (the more speed, the more noise)ï¿·Occurs with all types of driving Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-24	350000 EQUIPMENT APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-04	350000 EQUIPMENT APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ) Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-27	350000 EQUIPMENT SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equipped with MAZDA CONNECT. When parked, new messages can be displ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-27	110000 ELECTRICAL SYSTEM Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-20	060000 ENGINE AND ENGINE COOLING If an oil pressure inspection is needed on a SKYACTIV-G engine, use the Special Service Tool (SST) set shown below and refer to the instructions on MGSS online: CX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), MX-3: (OIL PRESSURE INSPECTI Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-10	020000 SUSPENSION Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-10	200000 WHEELS Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-02	020000 SUSPENSION Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-02	110000 ELECTRICAL SYSTEM The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-04	060000 ENGINE (PWS) Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	350000 EQUIPMENT Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-10	350000 EQUIPMENT Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-12-11	010000 STEERING If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-12-11	162000 STRUCTURE:BODY If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-15	120000 EXTERIOR LIGHTING Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-15	121000 EXTERIOR LIGHTING:HEADLIGHTS Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-15	123000 EXTERIOR LIGHTING:TAIL LIGHTS Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	220000 SEATS At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	350000 EQUIPMENT When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-27	110000 ELECTRICAL SYSTEM Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-27	199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the igniti Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-20	060000 ENGINE AND ENGINE COOLING If an oil pressure inspection is needed on a SKYACTIV-G engine, use the Special Service Tool (SST) set shown below and refer to the instructions on MGSS online: CX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), MX-3: (OIL PRESSURE INSPECTI Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-03	120000 EXTERIOR LIGHTING Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-03	356000 EQUIPMENT ADAPTIVE/MOBILITY This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with pro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-03	350000 EQUIPMENT When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-10	140000 AIR BAGS This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-03	040000 SERVICE BRAKES, AIR Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-14	160000 STRUCTURE Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has be Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-20	060000 ENGINE AND ENGINE COOLING In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-20	070000 FUEL SYSTEM, GASOLINE In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-20	081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-03-20	350000 EQUIPMENT In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-02-13	160000 STRUCTURE Some customers may notice a rattling noise coming from the left rear of the vehicle while driving on bumpy roads. The noise may be caused by interference between the left rear hanger bracket and the hanger rod, due to a lack of clearance. T Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	180000 VEHICLE SPEED CONTROL In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to co Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	160000 STRUCTURE Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has b Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has b Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	220000 SEATS At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	160000 STRUCTURE When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT When encountering a vehicle with paint damage, refer to the “Mazda Pocket Paint Guide” to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e- Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	030000 SERVICE BRAKES, HYDRAULIC Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an ap Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an ap Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	350000 EQUIPMENT Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-10	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner’s man Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-07	110000 ELECTRICAL SYSTEM After the installation of a new instrument cluster, the message “Fctry” or ÿ¢ÿ¿ÿ¿Factoryÿ¢ÿ¿ÿ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-07	350000 EQUIPMENT After the installation of a new instrument cluster, the message “Fctry” or ÿ¢ÿ¿ÿ¿Factoryÿ¢ÿ¿ÿ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2019 MAZDA CX-5

2 Recalls for 2019 MAZDA CX-5

0 Complaints sent to the Center for Auto Safety for 2019 MAZDA CX-5

27 Complaints submitted to NHTSA for 2019 MAZDA CX-5

0 Investigations for 2019 MAZDA CX-5

558 Service Alerts for 2019 MAZDA CX-5

2019 MAZDA CX-5

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2019 MAZDA CX-5

2 Recalls for 2019 MAZDA CX-5

0 Complaints sent to the Center for Auto Safety for 2019 MAZDA CX-5

27 Complaints submitted to NHTSA for 2019 MAZDA CX-5

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0 Investigations for 2019 MAZDA CX-5

558 Service Alerts for 2019 MAZDA CX-5

2019 MAZDA CX-5

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