2016 Tesla Model S

Here is a report of a crash in germany. http://bnn.de/lokales/bruchsal/tesla-schlaegt-in-sperrwand-ein the front tire is peeled off the rim. that could only have happened before the collision and is almost certainly caused by failure of the suspension. it would be almost impossible for the wheel to have turned a full revolution and peeled off the tire after the collision. the driver was seriously injured. please take immediate action.

This is a complaint about the tesla autopilot. please watch this video: https://www.youtube.com/watch?v=wyrwnxzrnai the driver starts off cautiously keeping his hands near the wheel. by about 7 minutes into the video he has become so trusting in the autopilot that he drives past oncoming traffic in a road tunnel completely hands free. there is nowhere to escape if the car takes a sudden leap to the left. this is the reality of how drivers are putting other road users lives in danger. please stop this reckless experimentaion.

This is a complaint about the tesla autopilot this video https://www.youtube.com/watch?v=v_clftjzj2y shows an owner driving on autopilot with his arms crossed over his chest. also texting on his phone and fiddling with the display screen of the car. also using autopilot on narrow undivided roads. he could have killed himself and otherroad users at any instant. tesla owners have come to believe that the autopilot is safe and the warnings are just there for legal reasons. many official tesla videos show the car in hands free operation. this is a dangerous experiment. please halt it before more people die.

Here is a discussion thread in which an owner complains of unintended acceleration causing a crash. https://webcache.googleusercontent.com/search?q=cache:l1pliggjrgqj:https://forums.tesla.com/sv_se/node/75376+&cd=1&hl=en&ct=clnk&gl=au the poster seems genuine but was immediately attacked by tesla defenders and accused of driving whilst female. the thread has been taken private and/or deleted but i have archived it. sample: sudden acceleration submitted by reginalha on december 4, 2016 i'm still shaking. i loved my car until today. i was going very slow into a parking space with my foot on the brake and the car accelerated really fast and into another car. i pushed on the brake so hard and my foot was still on the brake when the car stopped (yes, i looked). i thought there was information about other people who've had this problem on this forum but i can't find it. i've reported it to tesla. damage to both cars aside, i'm now afraid of my car! can someone tell me the forum to read about other's experiences? thank you. *********************** sbmd | december 4, 2016 btw, people have tried to post false reports on this in the past, and not just with tesla. i'm giving you the benefit of the doubt. you can consider making this a private post, which will demonstrate that you are a bona fide owner and not a person simply trying to post falsely here. ******************* lilbean | december 4, 2016 is anyone keeping track of these accelerations? weren't two of them in front of nail salons? ************ silverp85plus | december 4, 2016 beanmeister, there was a gym too lilbean | december 4, 2016 all women drivers right? just sayin... the gym...i mean really, people that anxious to go there it is not impossible that the tesla has a defect causing unintended acceleration. please investigate. *tr

This is a complaint about the tesla autopilot. this report has just been posted on the tmc forum. https://teslamotorsclub.com/tmc/threads/autopilot-crash-today-tesla-response-less-than-stellar.80594/ i i took my friend to a local tesla store and we went for a drive. ap was engaged. as we went up a hill, the car was not slowing down approaching a red light at 50 mph. the salesperson suggested that my friend not brake, letting the system do the work. it didn't. the car in front of us had come to a complete stop. the salesperson then said, "brake!". full braking didn't stop the car in time and we rear-ended the car in front of us hard. all airbags deployed. the car was totaled. i mention this for the obvious reason that ap isn't autonomous and it makes sense to have new drivers use this system in very restricted circumstances before activating it in a busy urban area. the salesperson was understanding and apologetic. when i called to make sure it was cancelled, they said they were aware of my salesperson's notes in the system, but didn't mention it until i asked and only after asking my why i canceled. they promised to send me an email confirmation of the cancellation. it didn't arrive. this evening i received a call from tesla. they wanted to know if i wanted to cancel(!). the person was totally uninterested in the crash, even after i asked if she knew about it (from the system notes). totally flat. they sent me a cancellation email, but didn't specify that the deposit would be refunded. this isn't cool and i cannot believe a company with this much positive p.r. wouldn't have moved this way up the ladder immediately to make sure that someone who'd already ordered a car and was introducing a potential buyer was taken care of. this crash could easily have resulted in death or injury. please take action to stop this dangerous experiment.

Another tesla in the salvage yard. https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=23505090&rowid=2&pagesource=vehicleresults# no impact damage, no airbags deployed but the air suspension has collapsed causing all wheels to jam up in the wheel wells and the back wheel and suspension has torn completely away. the tire is peeled off the rim and the tread is worn down indicating the car was still driving when the damage occurred. please investigate

This is a complaint about the tesla autopilot. the following video has been released by tesla: https://www.youtube.com/watch?v=puw_dmaq264 it shows the operator using the autopilot in unsuitable locations and in violation of road safety laws. this video is now all over the web with descriptions such as autonomous and self driving. along with the claims by elon musk that autopilot is safer than a human driver this is encouraging reckless dangerous experimantation on the roads and putting lives at risk. users are already using this video to justify their own use of the autopilot on undivided roads and with bicycle and pedestrian traffic because the video gives the impression that this is perfectly ok. please halt this dangerous experiment before more lives are lost.

Here is a tesla that has just arrived in the junkyard. https://www.copart.com/lot/39879946/?resultindex=11&totalrecords=16&backto=%2flotsearchresults%2f%3ffree%3dtrue&query=tesla&query=tesla&displaystr=search%20results&viewedlot=39879946 the front suspension has snapped off in the usual way. please investigate this serious safety issue.

This is how people are using the autopilot: https://forums.tesla.com/forum/forums/unhappy-v8-reduced-autopilot-capabilities unhappy with v.8 reduced autopilot capabilities submitted by adam.smith on november 14, 2016 i understand why they have done it but by dumbing down autopilot and reducing its capabilities you might just as well buy a car you have to drive yourself for far less money! @adam.smith - there is a solution. 14 ounces of weight on the left or right side of the steering wheel will eliminate the nag entirely. you can do this any number of ways. i experimented with fishing weights and a velcro wrap to determine that 14 ounces does the trick,12 ounces mostly clears the nag, but 14 kills it entirely. the weight must be placed on the spoke at the outer end, near the rim. i then progressed to using 14 ounces of stick-on wheel weights. however, they are bigger than necessary and have issues sticking on the back of the steering wheel. my next experimental solution was to cut two layers of 1/8" thick sheet lead to fit tightly on the back of the steering wheel spoke, wrapped slightly to catch the top and bottom of the spoke. it is finished with plasti-dip so the lead doesn't spoil anything. the weight is easily removed when not in use. products for switching off the nag here: https://www.amazon.com/gp/product/b00is5eez6/ref=oh_aui_detailpage_o03_s... https://www.amazon.com/performix-11203-multi-purpose-coating-aerosol/dp/... please stop this madness.

The tesla autopilot is not only a feature that does not work, it is seriously dangerous. the new version 8 software is actually more dangerous than version 7. the car regularly steers out of its lane and does not detect cars to either side that are less than 2 car lengths in front of the vehicle. the same defect applies to cars on its rear wings. i have had several instances where cars have either cut in front of my vehicle or have come very close to the side of the vehicle without the car adjusting or braking at all. i have given the feature many opportunities (>100) and can say for certain that it would have caused an accident on a significant percentage of occasions, if i had not intervened in time. the emergency braking feature is also ineffective, and only works in very limited circumstances. i can compare this to the audi system, which is excellent and fully functional. the issues are hardware related which tesla have just understood, announcing that future cars will have hardware that works. existing vehicles will only get software upgrades that will not correct the issues. i have videos that show cars are not detected, so can prove it is impossible to fix with software. this must be considered a recall on the vehicle so that the feature can be corrected and the safety improved to acceptable levels. i have owned the vehicle since august, 2016 and the issues i have described have occurred between august and november., 2016. i am filing this complaint now as the system is labeled 'beta' so i was aware that improvements were needed. this week tesla announced that all new vehicles will have hardware that addresses the problems, but that this will not be replaced on existing vehicles.

Here is a tesla in the salvage yard. https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=23502765&rowid=1&pagesource=vehicleresults# car built may 2016 close examination of the front rh wheel shows that the inside of the wheel has been torn and that the tread of the tire has been worn down in the center. this means that the damage was caused while the wheel was still rotating and was probably caused by a broken suspension component. owners on the forums have been complaining of problems with suspension parts and that tesla has replaced parts for some (but not all) owners. sample:from elbilorum.no - on my p85 + from april 2014 i hear the typical sounds of a liner that has gone in front axle. more speifikt from the stabilizer bar or one of the connections, i have not been subject to set. is there anyone else who has experience with linings that runs on its tesla. recalling that i + package with stiffer bushings that were available at that time. - got switched on both sides ahead of a month ago, "link-sway bar front pair" was substituted. had clunk of every dump before switching sounds just fine after switching. - sounds like "bag of bones" when i drive over speed bumps, embarrassing. took a trip to tesla skØyen, got fitter and he heard the horror show, - the neighbors must begin to wonder if we have a freak show going. lacking only killer clowns sightings so we have a new episode of american horror show. - it was noticed during servicethat the lower rear control arms on the front suspension were worn and need to be replaced. *these suspension failures are causing crashes. please investigate *

There are many teslas in the wrecking yards with broken front suspensions. owners are complaining on the forums of vibration problems that are causing damage to the drive shafts. tesla seems unable to fix this problem and it may be creating a risk of sudden failure. https://teslamotorsclub.com/tmc/threads/front-vibration-when-accelerating-accelerometer-graphs.72268/page-2 sample: @mmccord unfortunately replacing the half-shafts did solve the problem but only for one month. the vibration came back. after four attempts by the sc to fix it the car still has the vibration. now that you mentioned high setting now i can replicate the problem every time. it also explains why only in some circumstances i got the vibration. my driveway is a bit higher than the main road so i have the suspension set to high when i arrive home. when i usually leave before hitting a higher speed road the suspension will stay to high. the moment i pull into a high speed road ( > 35 mph, which is the threshold for standard setting), even a mild acceleration will cause the shudder. i had the following work done: front right halfshaft - dual motor (1030616-00-a) front left halfshaft - dual motor (1030615-00-a) front jackshaft assembly - dual motor (1030632-00-a) sdu re alignment front drive unit mounting bushes adjusting none of that solved the problem or solved it for a couple of weeks. my conclusion is that the car doesn't bode to well when transitioning from high to standard setting while you accelerate mildly or stronger. i use it daily at least two locations and now it explains why i am getting the shudder after leaving in exactly same spot. and yes it will wear the half shafts prematurely. anyone had this problem fixed for good? my sc seems clueless and the whole situation is embarrassing for them really. *tr

I purchased the tesla model s on 10/17 with “autopilot” hardware and features i've consistently used autopilot on the highway during the first month i've had the vehicle. the autopilot feature uses cameras and sensors to maintain speed and lane and avoid collisions. this car also features anti-collision features that are supposed to engage even when autopilot is not engaged, to detect both an object in front of the car and brake, as well as detect objects on either side that the car may be headed to collide with and swerve away. this features were all enabled at time of the accident. at the time of accident, i had autopilot engaged for approx 10 minutes prior to accident. i was still watching the road but periodically looking at my phone as well. before the accident i had looked down at my phone for a period of time i’m not sure about. i didn't think it was longer than a few seconds, but i can’t be certain. when i looked up the semi was merging in front of me. i would guess that the semi’s trailer was perhaps 3-4 feet in my line, and i was maybe 50-100 feet away. so it was less than 1 second prior to impact. it was so quick there was no time for me to even hit the brake and the car was not braking or swerving to avoid collision either. essentially, the auto pilot drove me right into the left rear of a semi tractor trailer at 70 mph and the sensors/cameras for some reason did not detect this collision. *tr

Ball joint equivalent fractured while pulling out of garage. front end fell, nearly bringing tire into contact with wheel well.

Owners are still reporting extreme and rapid wear of rear tires on the hidden inside edge that can go unnoticed until the tire blows out. here is a thread from the elbilforum in norway elbilforum.no/forum/index.php?board=49.0 sample: a: rear worn out after 50 days, 4000 km. « reply # 480 on: friday 17 october 2014, in time 5:50 p.m." now i sit in verdal in nord-trØndelag with flat rear tire. famous light vibrations in the rear tire when i drove on the e6, and thought that there was little air in the tires as it is 4 degrees. it turns out that one rear tire can not be racking up the compressor wife came with the e-mexico. i stroke her hand inside cover to reveal the "hole" is. it turns out that i touch the wires on the entire back, which means that the tire is completely worn down on the inside. this is one of four ps2 tires that i put two months ago (!) because the original tires were worn down (and the car was new in march). here is a long term owner complaining that tesla is unable to fix this despite replacing some of the suspension arms: a: rear worn out after 50 days, 4000 km. « reply # 497 on: yesterday at. 3:32 p.m. " have them turn off spissingsstagene. have struggled with this for two years and despite repeated adjustments, there have not been good. however, when the bars were removed and checked, it turned out that they were destroyed and are not kept setting. do not know what the result mtp wear becomes even, but it is a fact that early rwd cars not struggling rear tires _helt_ evenly whatever you do with them. but it should not be "gnawing" at the innermost centimeters. this situation is putting lives at risk. please note that although this discussion is based in norway this is a us made car that is sold all over the world.

There has been a fatal tesla crash in indiana. crash site photographs show that the rear wheel has skewed over in the wheel well but there is no damage to the rear of the car which could have cause that to happen. the car was repaired by tesla a few months ago after it suffered undercarriage damage after hitting a pothole there is a clear pattern of weakness in the suspension components. it is highly probable that this crash was caused by a suspension failure. crash scene videos show the batteries exploding like fireworks. contrary to tesla's claim that the batteries are well protected and will allow plenty of time for the occupants to escape it shows that when the batteries are hot from heavy use they will ignite as soon as the coolant escapes. please investigate this matter urgently before more lives are lost.

How much more evidence do you need to prove that the tesla autopilot is unsafe? https://teslamotorsclub.com/tmc/threads/autopilot-failed-to-notice-a-bus-today.78833/ autopilot failed to notice a bus today location:sacramento, ca stopped at an intersection behind a bus today at a red light. decided to look for some new music so i turned autopilot on, seeing as how i couldn't see the red/green light and that'd tell me when to pay attention (car starts moving... don't tell me you guys never use it for this, either!). was at a complete stop about two car lengths from the bus. engaged ap. car immediately lurched forward. hit brakes fast, which fortunately my foot was already over the pedal as i'd been previously stopped. sat for a second confused. i'm now about a car length from the bus. verified my ap was set to 4 car lengths. engaged again. car immediately shot forward, hit brakes. car displayed the warning that an object was in front of me. i am pretty confident that either the car would have emergency braked or i would have hit the bus had i left it engaged. it definitely pulled forward full-power like it does if the person in front of you changes lanes and the lane is otherwise clear. it definitely made me think of all those people who accidentally drove into buildings and such and the little reaction time they must have had to figure out what was going on. i'm quite aware of how close ap will take you when stopped. the behavior was abnormal -- not only did this not seem to care that i was already quite close, it accelerated immediately and rapidly when engaging and gave no indication it would quit. typically engaging it while stopped or behind someone will move forward very slightly if at all once you're already close.

I received the car about a month ago and the front dashboard console that is a screen in front of the wheel reboots randomly when i am driving..i have to re start the whole system everytime to get it working and tell me the speedetails and other useful information... tesla says that they don't know what the issue is and can't come to a conclusion on how you fix it. *tr

Here is another burned out tesla in the salvage yard https://www.copart.com/lot/34875876/photos?resultindex=14&totalrecords=21&backto=%2flotsearchresults%2f%3ffree%3dtrue&query=tesla&query=tesla&displaystr=search%20results tesla claims the fire problem has been cured by the addition of a titanium shield. so why are there so many burned out teslas in the junkyards?

This is another complaint about the tesla autopilot. just touching the stalk can make the car go to full throttle. https://forums.tesla.com/forum/forums/new-cruise-control-stalk new cruise control stalk the new cruise control stalk that has been modified for autopilot does not have a white button on the end to turn cruise control on and off. the "on" for cruise control is simply tapping the stalk toward you -- which is all too easy to do when reaching for the turn signal. if the cruise control's last setting was 70mph and you happen to be going 10mph in traffic, the car lurches forward in an attempt to reach the preset speed as quickly as possible. this is scary and dangerous. kasnider50 | october 10, 2016 blue85d, i can't tell if you're disparaging my "outrage" or not. but since you don't have the same car i have, maybe you should be a little less judgmental in any case. my owner's manual, says that the button (that no longer is featured) is/was how you turn cruise control on. only in the newer models without a button turn on cruise control by pulling the stalk toward the driver. the manual says nothing about canceling cruise control with the button, only by pushing the stalk away. so--i continue to wish that it weren't as easy as it is to tell the car "i want to go seventy miles an hour...now!" when you're tooling along in slow traffic and simply want to change lanes. more than one person is going to drive this car, some not very often...so i believe it should be harder to engage the "return to preset speed." you can call that outrage, or you can call it common sense. it's all the same to me. these cars are being driven by people of varying abilities and can even be rented for a day without any instruction on the special dangers presented by autopilot more people will die unless this reckless experiment is halted

Here is another tesla in the junkyard: https://www.salvagereseller.com/cars-for-sale/33536617-2016-tesla-model-s-austell-ga it does not appear to have been involved in a collision. no air-bags have deployed. the back lh wheel and complete suspension has been ripped off and appears to have exited outwards pushing out the bodywork. this is a similar failure to many other teslas that have shed wheels for no good reason. the fact that many drivers are using autopilot hands free makes this situation even more dangerous. please investigate,

Here is yet another instance of a tesla suspension failure. please investigate this major defect. https://teslamotorsclub.com/tmc/threads/serious-problem-with-my-2016-model-s.95065/ i have owned my 2016 model s for just over one year (25k miles) and have been a huge fan of tesla. i like reading the forums and have been a very happy owner. however, i was driving home with my wife from church this morning and the car had a potentially life threatening failure. i began noticing a "thud" type sound on normal road bumps on my drive home, and when i slowed turning into my development and pressed on the brakes to slow down the car, it began making a shrill sound and the car began jumping up and down. i pulled over and noticed that it looks like something completely fell off the front driver's side axel or turning apparatus (i'm not very knowledgeable about car parts!) has anyone else experienced this? i am hoping this is an anomaly as i really love my tesla, but if this would have happened on the highway or on autopilot i can't imagine things ending well for me and my family. i am very happy to be safe at home. i will reach out to service monday am to get this fixed. i am attaching a picture of what i saw in the front passenger side wheel where something seems to have completely come off the cars suspension.

At approximately 3000 miles after buying it brand new, a warning message on the dash stated that the 12v battery needed to be serviced. when i brought it in to the service center, they stated that it had to be replaced.

I have filed many reports about tesla suspension failures but since i am not an actual owner perhaps you are not taking these complaints seriously. here is a discussion thread in which an actual owner reports this problem: https://teslamotorsclub.com/tmc/threads/front-upper-ball-joints.93694/ **snip: scottm, sunday at 5:10 pm it's ball joint time, starting to feel some movement... mechanic estimates 10 - 20 mil movement of upper ball joint. i have been feeling increased "wander" or "rut following" behavior on the highways... car has 100,000 km on it. are there any improved (stronger / heavy duty) or aftermarket suspension parts for our s's yet? my mechanic noticed the front upper ball joints are riveted onto the upper control arm.. and theorized it might be possible to drill them off and replace with some other ball joint. like maybe something for a 3/4 ton truck ? anybody gotten adventurous with suspension mods yet... i'm off warranty so what the heck. not afraid to do stuff in a machine shop.** and this: https://www.youtube.com/watch?v=dgdkzmlzqog please take action immediately. thank you. concerned citizen.

We were driving tesla s northbound on highway 101 going from novato to petaluma, we were on auto steering when the driver (my son) saw the car merging strait on us, he tried to avoid the accident and swung to the left, but because it was on auto steering the steering wheel was blocked/stiff and at first he was not able to move it. it took him couple of seconds to realize it. in order to override the auto steering he had to use force to swing left but ones the auto steering was overridden we swung to the left suddenly almost hitting the divider/wall between highway's bounds, then he swung to the right to avoid the wall, so we found ourselves swinging through 2 lanes and shoulder left and right, good other cars slowed down witnessing the accident so we did not hit any other car, cannot drive the car due to some rear wheel damage. i believe that the auto steering was malfunctioning at this point because it was supposed to be the safest way of driving and it caused us to be unable to escape the other car merging to us and eventually be involved in the accident. to avoid others from same problem or even worse i demand to preserve the evidence and take my car back and redo it so it will not malfunction again, also the insurance replaced only the damaged tire, so now we have 3 old tires and one higher one, i have to have 4 same size tires.

Here is another tesla in the junkyard. the front suspension has collapsed on both sides. it does not appear that the car has been involved in a collision with another vehicle. the damage looks to be entirely self inflicted due to the suspension failure. it is obvious that tesla has a culture that refuses to recognise these repeated suspension failures and by their use of non disclosure agreements discourages owners from reporting to the authorities. i believe it is long overdue for nhtsa to investigate these matters. thank you. concerned citizen. date of incident is an approximation.

A brake failure was experienced at roughly 4 pm pdt on july 3, 2017. i had to swerve into the median to prevent rear ending the vehicle in front of me while traveling at roughly 30mph. on the screen in the vehicle a warning was displayed "automatic emergency braking disabled.." i pulled into a business park parking lot and in order to stop there was a tremendous amount of brake pressure required to bring the vehicle to a stop. the car was parked and subsequently towed to my home. about 5 days later the tesla service center in reno towed the car for service. we are awaiting the results.

Intermittent windshield wipers may fail. has happened twice, video captured for second event. headlights have turned off on three separate occasions while driving in dark. most recent event was captured on dashcam, as well as iphone video, with multiple test scenarios (turning them from auto to on, and back again. rebooting computer interface, etc). this is very dangerous, and could cause serious harm or death. https://www.youtube.com/watch?v=a9q1pxp2lp4 https://www.youtube.com/watch?v=cnsw9bdq0o8 https://www.youtube.com/watch?v=zekis_lmz1k https://www.youtube.com/watch?v=edqkse-iouk

I had my wheel turned and i put the car in park, then i swiped my card to get into my parking garage. after i put the car back into drive my power steering assist failed and it was extremely difficult to turn the steering wheel. there have been multiple reports on power steering assist failures on the tesla forum while making turns.

This is another complaint about the tesla autopilot. here is a video of an owner using autopilot hands free at high speed on a freeway and inches away from many oncoming cars on an undivided road. https://www.youtube.com/watch?v=piqyoop5pyc rather than keeping her hands on the wheel she instead gives the wheel a regular tweak every about once a minute but the remainder of the time her hands are nowhere near the wheel. this is just one of many videos showing owners driving in dangerous ways. i believe that these owners have been duped into having misplaced confidence in the autopilot and that the situation has been made worse by tesla using nhtsa apparent endorsement of the autopilot. nhtsa has stated that tesla autopilot is 40% safer than a human driver based on the number of incidents which resulted in air-bag deployment according to data supplied by tesla. the publication of this finding has caused owners to have high confidence in the autopilot. might i politely ask - what is the sample size? if the sample size was for example 100 air-bag deployments then that is a rather large number of crashes in proportion to the number of cars on the road. it is also far too low a sample to provide statistically reliable results. whenever a crash occurs tesla claims that the autopilot was not engaged at the time. this is probably true because the autopilot will disengage if the owner touches the wheel or the brake in the instant before impact. at 3:20 in the video you can see the owner grab the wheel after the autopilot crosses double lines. please take action to prevent further loss of life.

Here is a tesla in the junkyard: https://www.iaai.com/vehicle?itemid=25357151&rownumber=7&loadrecent=true it does not appear to have been in a collision, no air-bags have deployed. the front rh steering knuckle has snapped in half. the suspension has collapsed. many owners are reporting problems with shuddering :https://www.reddit.com/r/teslamotors/comments/6jrdhe/model_sx_rattling_from_front_drive_shaft/?st=j4gmlbjk&sh=2d210fe0 tesla seems to have a culture of denying that there are any faults in these cars and are still using non disclosure agreements that have the effect of discouraging owners from complaining to the authorities. please investigate.

Takata recall. a serious incident happened to my tesla model s in december 16, 2016 when i applied the brake pedal vehicle failed to stop at parking spot. the vehicle kept running over a concrete barrier and hit a wall which resulted in a significant damage to the vehicle. i called tesla motor customer support immediately after the incident and told them about what happened. pictures of the crash are uploaded below. repairing the vehicle damages costed $11,717.85 and over 2 months to fixed plus expenses associated with car rental and towing that beside the inconvenience i went through. after receiving a recall letter regarding the the brake clappers issue last month i sent an email to tesla and i was told to come to tesla service on tuesday 06/20/2017 to check the situation.

Tl* the contact owns a 2016 tesla s60. while the contact was attempting to exit the parked vehicle, it independently accelerated. the vehicle crashed into a pillar. a police report was not filed and there were no injuries. when the brakes were applied, the vehicle came to a stop. the contact stated that she was uncertain if she may have depressed the accelerator pedal accidentally. the local dealer (tesla 750 e. el camino real, sunnyvale, ca, 94087) confirmed that the vehicle was not able to be serviced until october of 2017. the vehicle was not diagnosed. the contact received notification of nhtsa campaign number: 17v260000 (parking brake). the manufacturer was notified and informed the contact that the failure was still under investigation. the vehicle was repaired. the vin was invalid. the failure mileage was approximately 5,977. updated 08/23/17*lj *cn

This is a complaint intended to provide further evidence that teslas are experiencing suspension failures and are catching fire at a much higher rate than most other vehicles. i have attached photographs from the current stock of wrecked teslas at a junkyard in the netherlands so as to further prove the argument that these cars have a major safety problem. here is a link to the stock of tesla wrecks in just that one junkyard: https://www.proxyparts.com/vehicle-stock/ select tesla from the menu. there are currently over 100 wrecked teslas in american junkyards and probably as many again in overseas junkyards. recent insurance assessments show that teslas are crashing at double the normal rate for comparable cars. http://www.iihs.org/iihs/topics/insurance-loss-information select large luxury cars from the drop-down menu. please investigate the reasons for all of these crashes. thank you.

This is another complaint about the tesla autopilot. here is a recently posted video: https://www.youtube.com/watch?v=0dplw8y6ajg the owner merges on to a busy freeway at 70 mph while performing the hand jive and turning to face the camera. owners have misplaced confidence in autopilot and regard the instruction to keep hands on the wheel as mere legal boilerplate. repeated claims that autopilot is 40% safer than a human driver make matters even worse. when a crash does occur tesla will claim that the car was not on autopilot. this is technically correct since the autopilot will disconnect moments before impact if the brake or steering wheel is touched. please halt this reckless experiment.

Here is a report of a crash that has just occurred in hawaii. http://khon2.com/2017/06/12/waimanalo-man-killed-in-crash-on-pali-hwy/ the owner of the tesla reports that he felt a bump and then saw a speeding car fly past him and crash into a guard rail. the driver of that car was killed. the back wheel of the tesla has completely fallen off and yet there appears to be no collision damage that would have cause the wheel to come off. crash investigators need to be told of the multiple instances of tesla wheels and suspensions falling off for no good reason. please investigate the circumstances of this crash. i believe it is highly probable that this fatal crash was caused by yet another case of tesla suspension failure. please do not miss this opportunity to properly investigate this crash.

Another complaint to draw attention to the dangers of autopilot. here is a video of a driver in europe driving with autopilot hands free on narrow winding roads with pedestrians cyclists and oncoming traffic: https://www.youtube.com/watch?v=chihrwjddyc none of these road users deserve to have their lives placed at risk. people have already been killed. please stop this irresponsible experiment.

Here is a burned out tesla in the junkyard https://www.salvagereseller.com/cars-for-sale/27627757-2016-tesla-model-s-san-diego-ca the car has bio-hazard stickers which indicates that the occupants were probably injured. the pictures show that the front lh upper ball joint has separated and that the wheel has been sliced in half. the drivers air-bag has not deployed so it is unlikely that the suspension damage was caused by a front end collision. there are a great many cases of teslas having suspensions collapse. there are a great many teslas that have caught fire. please investigate the cause of this accident. please note that i am not the owner but simply a concerned citizen. the date of the crash and the extent of injuries is an educated guess.

This is a complaint about the power assisted steering in the tesla model s and it also applies to the model x. there have been multiple reports on the tesla forums of owners having a failure pf the power assistance caused by a broken wire or loose connection. tesla seems to be aware of the problem but is waiting for failures to occur rather than fixing the problem. this failure is even more dangerous if the car is on autopilot. the steering becomes extremely stiff and requires brute force. if the user has just one hand loosely on the wheel as is often the case then it is easy to lose control completely. here are links to threads discussing the problem and also clips of the relevant sections are attached as files. please investigate. https://teslamotorsclub.com/tmc/threads/steering-assist-reduced.91280/ https://teslamotorsclub.com/tmc/threads/steering-assist-reduced.78242/ https://teslamotorsclub.com/tmc/threads/steering-assist-reduced.78242/page-2

Here is another model s in the salvage yard. https://www.salvagereseller.com/cars-for-sale/24729347-2016-tesla-model-s-courtice-on the suspension has collapsed on all 4 wheels. the front rh wheel is jammed back against the rear of the well and is rubbing against the hv electrical cables. there is no damage forward of the wheel that would explain why the wheel has been forced backward. this is almost certainly another case of mechanical failure in the tesla suspension. i have compiled a collection of more than 100 similar failures : http://teslabears.club/t/new-thread-keefs-complaints-with-photographs elon musk has alleged that my complaints are fraudulent. i deny this and invite you to view my fully detailed complaints and see if you can find anything that is in any way falsified. (please note that dates of incidents and other minor details are approximations ) photograph of whompy wheel is attached.

This is a complaint about the tesla autopilot. here is a thread in which the original poster and many other drivers complain that the autopilot is extremely dangerous: https://teslamotorsclub.com/tmc/threads/autopilot-2-0-is-dangerous.89985/ the owner states - 1) when i turn on ap 2.0 while driving on a highway the car swerves like a bloody drunk person sometimes veering so close to the vehicles in adjacent lanes that i have no option but to take over. its just friggin dangerous? 2) at other instances the car chooses to slam on the brakes while going on curves at highway speeds. like without any rhyme or reason it'll literally brake so hard for a second that it's enough to make an un-belted passenger fly out of the windscreen. 3) at certain occasions i have experienced that going under bridges and overpasses it momentarily again slams the brakes. like what the heck tesla? what the heck!? *** it seems bizarre that the owner would not file a complaint and that posters are defending this crazy experiment. please investigate

I would like to report another example of the tesla autopilot causing a near accident that could easily have claimed many lives. here is a new thread on a tesla forum: https://teslamotorsclub.com/tmc/threads/scary-experience-with-ap2-0-autosteer-on-the-highway.89874/ the owner will almost certainly not be reporting this to nhtsa himself because tesla have assured him that all is well. other forum posters are telling him that autopilot just needs more time to learn. please act now before lives are lost due to this reckless experiment. snip: hello, i have a 60d with ap2- i tried using autosteer on the highway last monday (3 days after the update was released to my car), and had one of the worst/scariest experiences i've ever had while driving. i was driving on a major highway at ~75mph. turned on autosteer and was driving along (with my hands on the steering wheel) when i noticed it wasn't taking a left curve/turn on the road and drifting into the adjacent lane. so i engaged the steering wheel to deactivate autosteer and to make the turn myself. as soon as i did this, all hell broke loose. basically the steering wheel jerked all the way to the left, veering me inches from the barrier- and then as i tried to straighten the wheel it jerked me all the way to the right, across 3 lanes of traffic...and then back let to the barrier, back across traffic, and again 5 or 6 times. of course i called tesla immediately and this is what i was told: 1) the car is not able to make that turn (a pretty mild curve) at 80mph- known issue with ap2. 2) the car functioned normally after that- any/all events following disengagement of the autosteer were due to "driver input/error"

Here is a discussion thread in which several owners report a broken ground connection causing a loss of power assisted steering and power assisted braking. https://forums.tesla.com/forum/forums/alert-loss-steering-and-braking-while-driving also a youtube video of an owner reporting the same problem. https://www.youtube.com/watch?v=qm5z0dw60ke another discussion thread of a broken ground stud. https://teslamotorsclub.com/tmc/threads/ground-stud-nut-over-torqued.86688/ loss of power assistance on such a heavy car is extremely dangerous. many drivers would not have sufficient strength or skill to steer the car and apply the brakes hard enough. once again the fanatical devotion of tesla owners is the reason that they fail to report these faults to nhtsa. please investigate.

This is a complaint about the tesla autopilot. this video has just been uploaded: https://www.youtube.com/watch?v=nvokisddxyw in this video a tesla employee is demonstrating the autopilot to the passengers. she drives on undivided roads just inches from oncoming traffic with her hands completely off the wheel. she encourages the passengers to believe that this is safe and that it is only necessary to squeeze the wheel occasionally to keep the autopilot happy. lives are being placed at at risk by the irresponsible marketing of this glitchy and unsafe contraption. thank you. concerned citizen.

This is a complaint about the fire danger in tesla vehicles. the latest crash in lake forest shows that burning fluid is escaping from beneath the car and is near impossible to extinguish. http://www.nbclosangeles.com/news/local/tesla-lake-forest-home-fire-441816433.html this same fluid that burns with a yellow flame can be seen any many other tesla fires. pictures are attached. the tesla contains approximately 8 gallons of ethylene glycol mix in its battery coolant system. this circulates through radiators at the front of the car which are easily ruptured in a crash. it is a known fact that ethylene glycol is flammable especially if is preheated to high temperatures due to supercharging or hard driving. these are not the same kind of fires as happen when the lithium batteries themselves catch fire. they burn with a white flame and explode like firecrackers. it is apparent that the tesla coolant catches fire very easily and is extremely difficult to extinguish. please see attached photographs for examples of this. thank you. concerned citizen.

Here is another tesla in the junkyard: https://www.iaai.com/vehicle?itemid=25868188&rownumber=47&loadrecent=true the front suspension has collapsed and the wheel has gone all whompy. the headlamp just forward of the wheel has not been broken. no air-bags have been deployed. please investigate. these tesla wheels are snapping off at an alarming rate. thank you. concerned citizen.

Here is a report of a tesla crash in germany: http://www.nachrichten.at/oberoesterreich/tesla-krachte-in-linzer-fruehverkehr-gegen-strassenlaterne;art4,2601196 and a youtube video: https://www.youtube.com/watch?v=x0e5ob5x9ak the driver reports that the steering suddenly locked up. the video shows that the lh front wheel is pushed up and back in the wheel well and that the suspension has collapsed. this side of the car did not hit the pole and is undamaged apart from the collapsed suspension. there have been dozens of similar incidents in which the tesla suspension has collapsed. there are no bump stops on the tesla suspension and a simple air leak can cause a disaster. this incident could easily have caused a fatality. please investigate this incident. thank you. i am not a tesla owner just a concerned citizen.

Our 2016 tesla model s dropped the left rear wheel completely while my wife was driving on freeway 5 north bound last saturday night (08/19/2017) in san juan capistrano area, right before exit 81. the road is smooth and without bump or sharp turn. all other cars was able to run by normally. the right rear wheel also lost a locking nut. the accident was very dangerous, very scary! we just had a routine service at tesla service center this june.

This a complaint about the tesla autopilot. here is a video of an owner in germany: https://www.youtube.com/watch?v=7whdlttcupm he drives at high speed on the autobahn and on narrow undivided roads using autopilot with his hands nowhere near the wheel. he also fiddles with the centre screen and even uses a hand held mobile phone. the irresponsible marketing of this autopilot by tesla and the claims of "40% safer than a human driver" have caused owners to have misplaced confidence in the autopilot. drivers of oncoming vehicles and other road-users did not give permission for this dangerous experiment. in every case where there has been a fatal crash tesla have claimed that autopilot was not responsible. this claim makes it even more probable that owners will drive hands free and trust in the highly dangerous so called autopilot. please take action.

There was a fatal crash in hawaii on june12th this year. http://khon2.com/2017/06/12/waimanalo-man-killed-in-crash-on-pali-hwy/ the tesla driver claims that he was hit from behind by a speeding suv which then lost control and overturned killing the driver of that vehicle. photographs at the crash site show the tesla having lost the lh back wheel. the tesla has now shown up in the salvage yard: https://www.copart.com/lot/32722527/photos the car is undamaged apart from having lost a wheel. it was not hit from behind. it is absolutely clear that the tesla lost a wheel without any impact damage and that the suv was forced to swerve to avoid the tesla making that driver lose control and roll over causing his death. please recall these cars before more innocent lives are lost. i am filing these reports in the public interest. a dummy usa address has been used to satisfy your website requirements. my genuine contact details are supplied with this submission.

Here is another tesla model s whose back wheel has snapped off. https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=23148660&rowid=5&pagesource=vehicleresults# the broken suspension links can be clearly seen. the tread is worn away on the tire indicating that the wheel was turning for a long while before the suspension broke completely off. the suspension appears to have collapsed on all 4 wheels causing the tires to jam up inside the wheel wells and placing high stresses on the suspension components. this same fault is being seen over and over on teslas because they are not fitted with bump stops or limit stops on the air suspension. this is a very dangerous safety defect. please investigate.

Tesla has created a monster in the form of autopilot. the following quote from an owner explains it perfectly. -- green1, today at 4:19 am new mdmgso47 said: ↑ so you can put the top of one thigh under the steering wheel to keep the wheel from turning and you are good?--- that's actually more likely to work than using your hands. if i use my hands one of 2 things happens: 1) it doesn't detect my hands because i'm either gripping the wheel lightly, or am making the same corrections the car is to stay in the lane, or 2) i grip the wheel firmly and steer against the autosteer and it disengages autosteer, and usually swerves out of the centre of the lane. 1) will cause me to lose the ability to use autosteer after the nags put me in the penalty box 2) is dangerous, and will cause me to lose the ability to use autosteer after i disengage it trying to satisfy the nag i chose option 3) don't add nags to a system that worked perfectly well before them, and which i own so tesla has no right to remove features from.--- https://teslamotorsclub.com/tmc/threads/red-hands-of-shame.77954/page-2 --- please ban this experimental autopilot before more lives are lost.

Tesla autopilot vesion 8 is still placing lives at risk. just read the owners comments on the forums. https://teslamotorsclub.com/tmc/threads/8-0-lost-or-degraded-capabilities.77927/page-9 [xxx], wednesday at 5:10 am new autopilot is definitely more dangerous in 8.0 than it was in 7.1. i have had several close-calls where if i had not taking over, i would have veered off the road, into another vehicle, or slammed into the back of a slow-moving vehicle in my lane in front of me. [xxx], today at 5:03 am i was driving yesterday with autopilot at about 80 mph approaching stopped traffic (separation setting 7). as usual the car didn't start stopping in time and then when it did begin to stop it didn't apply the brakes hard enough to actually stop in time. even the collision warning went off just as i began manually hitting the brakes. i don't know how we pass this info to tesla but that surely was not optimal. ap is definitely smoother in terms of acceleration and deceleration, but i can't use it as i seriously fear for my life. not good. [xxx], tuesday at 5:17 am well - finally updated and took a 200 mi trip. aesthetically pleasing to me but functionality took a couple of steps back. running ap i had 3 occasions where ap swerved another direction. i am confident that had i not been holding the wheel there was great potential for an accident. several occasions when the car quickly slowed down and came back up to speed with nothing nearby. navigation was all messed up. had me doing loops and cutbacks adding many miles had i blindly followed it. not even going to mention the audio and lack of waypoints, etc....and the new frequency of the nag is annoying. the car remains awesome, but this stuff is going to bite them in the [xxx] if they can't get their act together. please can you ensure that tesla has some adult supervision. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) *tr

Tesla s offer rear seat option for kids but its not safe for the kids and tehy should stop offering that. the fact is that there is no air vent for the erar seats . another words kids will feel hot in the summer and cold in the winter which could results in incidents . i have talked with tesla corporates and they dont feel like caring about . wondering how would so called vehicle safety department approved it which checking the facts and safety for the kids . hope to get answer and resolution on this

Here is a model s in the salvage yard. https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=22506868&rowid=2&pagesource=vehicleresults the lh front steering knuckle has snapped in half. the steel bumper bar which extends almost the full width of the car is undamaged. it is most unlikely that the damage to the front suspension was the result of the crash. it is far more likely that it was the cause of it. please investigate why so many examples of snapped suspensions are occurring on teslas than on any comparable vehicle.

Here is a forum post from an owner whose air suspension has collapsed (shortly after an unrelated very minor collision). https://teslamotorsclub.com/tmc/threads/air-suspension-failing-on-the-same-day-someone-hit-me.77914/#post-1751484 "dohmer, 25 minutes ago new service advisor said the two damages are unlikely related so they will fix the suspension problem under warranty. seems service is pretty good so far. i'll know more about what exactly broke when i pick up the car next week" as you can see from the photograph and from the owners comments the car is almost scraping the ground and the wheels are in contact with the wheel well liners. the car does not have bump stops on the suspension and a small air leak can cause the car to bottom out. from looking at all the salvage wrecks it seems that this failure is extremely common and can also lead to breakage of other suspension parts when the wheel well liners flog about inside the well. i am surprised that this car could pass regulatory standards if there is no bump stop to prevent the suspension collapsing to such a low level. please ask the manufacturer why the car does not have this simple safety feature.

This is another complaint about the autopilot version 8.0 here is a new video that has just been uploaded to youtube https://www.youtube.com/watch?v=sc3lurr6loq tesla 8.0 software autopilot radar change review the owner has just downloaded the new software. he complains that he is disappointed he now might have to keep hands on the wheel because then what is the point of having autopilot? he tests it out on local roads with no solid barrier against oncoming traffic. he passes oncoming cars and a line of trees whilst driving hands and feet off for 90% of the time. he expresses a belief that the radar now makes the system safer. elon musk has stated that the use of radar in version 8.0 means that the fatal crash under a truck would probably not have happened with the new version 8.0. many owners are going to continue to drive hands free for 90% of the time. this is a giant step backwards for road safety. please act quickly to prevent people being killed.

Here is a forum post started today. https://teslamotorsclub.com/tmc/threads/90-degree-left-turn.77349/ this shows not only that the autopilot is unreliable but that that it is still being used in city traffic on undivided roads. quote:sir guacamolaf, yesterday at 10:22 am something strange happened with autopilot today (1 year old). i was using ap in an inside road (city), on a light behind a uglier than yeti's butt porsche panamera. light turns green, and my car, totally negotiated a full left turn across 3 lanes into a divided two lane road, all on it's own. yeah i had my hands on the wheel, but wow! never experienced that before. i haven't received a s/w update lately btw. and i've driven on this road numerous times, this is the first time ap has done this. it was promised that the autopilot would be restricted to use on divided roads. this has not happened if this situation continues then it is a certainty that more lives will be lost please take immediate action.

An even more dangerous development in the autopilot experiment. this man has collected a rental tesla to perform his pranks. https://www.youtube.com/watch?v=rmvoalpqhjc just as soon as he drives away from the hire depot and on an undivided busy road he engages autopilot and goes hands free whilst taliking to the camera. every customer that rents one of these cars is likely to do the same thing. this is a matter of life and death. please do not wait any longer to complete your investigation of autopilot. have this system disabled right now until it can be proven to be safe.

Here is a very dangerous development in the tesla autopilot situation. here is a new youtube video that shows how to defeat the autopilot nag and warning beeps by the use of 2 rubber bands. https://www.youtube.com/watch?v=whhrnhnm1xk this video has already had over 300 hits. it will very soon be common knowledge that this is all you need to do to eliminate those annoying nags. owners are now free to indulge in whatever recreational pleasures they enjoy the most. the only way to cure this kind of reckless behavior is to ban the tesla autopilot. please take action immediately.

Here is a new youtube video in which the owner pranks passengers using autopilot. https://www.youtube.com/watch?v=uml4pml22pm this is meant to be funny. i doubt that the other road users or indeed the passengers would have found it so amusing if they had known that their lives were being placed in danger. it is impossible to prevent owners fro doing stupid things like this especially when they have been told that the autopilot is twice as safe as a human driver. i intend to report this case to the highway patrol and have preserved the video as evidence. please halt this experiment immediately

This is a complaint about the tesla autopilot upgraded version 8.0 it is clear from the many youtube videos already posted that owners are now placing even more trust in the autopilot because they believe that the radar and other enhancements make it safer than before. also the message to hold steering wheel is still being ignored and owners are operating hands free for more than 3 minutes at a time while fiddling with the display screen and taking their eyes off the roads. i will give you links to videos that have already been posted and i am sure that there is even worse behavior happening off the camera. https://www.youtube.com/watch?v=isz3fsbe_pg owner testing how long he can drive hands free before autopilot is disabled https://www.youtube.com/watch?v=g42wdku11k8 using autopilot on local roads rather than freeways with a solid barrier against oncoming traffic, much of the time hands free. https://www.youtube.com/watch?v=u7jnhfwz3ec hands free, overconfident and using autopilot in inappropriate circumstances. https://www.youtube.com/watch?v=wrm0e5zo4kq using autopilot on freeway but with a lot of hands free time and fiddling with touch screen. there are also comments on the videos that the autopilot braking is left until the last moment and that owners fear it will not stop in time. then they say that they learn to trust it after a while this leaves little time to react if the system fails. i believe that the inquiry into autopilot should not only look at the performance of the hardware and software but more importantly at the human factor. i believe that this deceptively titled autopilot is causing drivers to behave in extremely dangerous ways and that this will certainly lead to more deaths.

This is another complaint about the tesla autopilot to try and bring attention to the danger posed to all road users. here is a forum post discussing how to avoid the nag. pedriscoll, today at 2:51 pm gavin.belson said: ↑ i have this exact same experience. i have always assumed that it's like this for everyone, but from some of the other posts in this thread, maybe i'm wrong. do others find that simply resting their hands comfortably on the bottom of the wheel is sufficient to avoid the "hold steering wheel" prompt or to dismiss it when it appears? https://teslamotorsclub.com/tmc/threads/7-1-8-0-seems-like-an-update-for-teslas-legal-team-and-a-net-loss-for-customers.77702/page-6 "for me, even though i'm always holding the wheel, i still get the prompt on every curve, and i have to "jiggle" the wheel to make it go away. i keep one hand comfortably resting on the bottom of the wheel and never get a nag. this has been the same since ap was originally released for me. interesting that others have a different experience" driving with one hand loosely gripping the bottom of the steering wheel is intrinsically unsafe. coupled with the false sense of security created by autopilot, distraction, and sleepiness it means that the reaction time need to regain control in an emergency is dangerously increased. please look at the overall picture of how autopilot is being used by owners, it cannot possibly be twice as safe as a human driver as elon musk has claimed.

This is a complaint about seized brake calipers on the model s and the failure of tesla service to detect or remedy the problem. i believe this is a widespread problem on teslas caused by road dirt thrown onto the inside of the brake rotors. here is one of many threads discussing the problem. https://teslamotorsclub.com/tmc/threads/6th-drive-unit-replacement-and-more.72974/page-5 i checked and 3 out of 4 inside brake pads were frozen in place because of encrusting of road grime. only the outside pads were doing any work ... and in retrospect ... that's why my stopping distances and stopping power were declining. only one side of the rotors being used for friction. calipers work much better when they pinch the disc from both sides, rather than "lean one pad against one side". heating up the rotor on one side only... that will probably eventually lead to real warp. i had been driving for probably a year with less than 50% braking power available. here's the thing... my car passed its annual service while the pads were frozen! the car was driven and got a check for brakes. it's the kind of problem you don't notice unless you're driving fast and need to brake hard on a hiway. so the city test tesla does, won't necessarily catch this problem. a visual inspection cannot be made reliably enough to see frozen inside pads. you have to take the calipers off and then it becomes pretty apparent. see also this thread regarding rusted brakes in canada http://roulezelectrique.com/lentretien-preventif-des-freins-avant-de-tesla-s/ please note that i am filing these complaints in the interest of public safety because i believe that owners and tesla service are failing to report these issues themselves. there are a great many teslas for sale at salvage auctions that have had front end collisions. this may be one of the factors involved.

There has been a fatal crash in the netherlands which appears to have been caused by suspension failure. http://www.ad.nl/amersfoort/brandweer-worstelt-met-gecrashte-tesla~a1ec61b0/70382423/ please see attached photograph. back rh wheel skewed over at extreme angle. that part of the car has not been damaged by the crash. please investigate.

Here is another complaint about the tesla autopilot. here is a recently uploaded video of a tesla employee giving a customer a test drive and demonstration of autopilot. https://www.youtube.com/watch?v=tbcx2o-otso the demonstrator is only playing lip-service to the requirement that drivers should keep hands on the wheel. he assures the driver that the autopilot is perfectly safe and allows him to take his hands off the wheel and drive while distracted. he even reaches over and puts his hands through the spokes of the steering wheel to perform an automatic lane change without even glancing in the mirror. if this is the kind of instruction being given to new owners then the situation will only get worse when the new owner becomes overconfident in the system and perhaps instructs his partner or other people to have a go at letting autopilot take care of everything. the problem is not just that the system is flawed but that the way it is being pitched to customers is reckless in the extreme. please stop this experiment immediately.

Here is a discussion on the tesla motors club forum: https://teslamotorsclub.com/tmc/threads/hit-curb-and-now-its-the-start-of-month-4-waiting-for-repair.72674/ sadowner, jun 28, 2016 hello all, i think i'm on my way to a world record for longest wait time to fix a car with zero body damage. in march 2016 i hit a curb with my brand new tesla p85d. i blew the front drivers side tire and damaged the rim but there was zero body damage. now we're three days from july and i'm still getting the whole "we found something else line". yesterday they said they found a suspension knuckle that needed replacing!!! how they can have a car for months on end and not realize that something that sounds so obvious as a suspension knuckle needs replacing is beyond me. i have been extremely patient up until this point but man, where does one draw the line? towards the end of that thread owner reports that the total repair bill is $30,000 the suspension components of the tesla are ridiculously fragile. the wheel does not even have any broken spokes. why has the steering knuckle been damaged by a minor curb bump incident? please investigate.

This a complaint about the tesla autopilot. this video has just been uploaded. https://www.youtube.com/watch?v=vcc7jh8ux-e here is an owner driving hands free at high speed while waving his arms around and even crossing his arms across his chest. the irresponsible marketing and promotion of the tesla autopilot has encouraged this kind of behavior. whilst an inquiry into the autopilot is still in progress tesla is planning to roll out yet another version beta release. i believe that is another attempt to shift the goal-posts and sidestep the inquiry. the prudent thing would be to disable the autopilot until it is proven to be safe.

Here is another complaint about the tesla autopilot to draw attention to the way in which owners are behaving in real life. the proposed upgrades to the autopilot will do nothing to prevent the behavior shown in this video. https://www.youtube.com/watch?v=aeu5ol2ir4m in common with the self-reported behavior of owners on the forums, drivers are driving hands free except for giving the wheel a gentle tweak just often enough to prevent the hold wheel nag. 90% of the time it is hands free. the system does guard against the driver having totally fallen asleep but it does not cause him to keep hands on the wheel at all times to ensure safe control of the vehicle. if there is any malfunction of the autopilot or a mechanical failure or blown tire this hands free driving can kill in an instant. i am not trying to be a know all. i am trying to counter the false confidence that has been created in the autopilot and the unwillingness of tesla owners to desist from hands free driving.

This is yet another complaint about the autopilot. please watch this video in full. it shows how an intelligent and well educated driver chooses to use the autopilot without having any idea that he is placing his own life and that of other road users in extreme danger. https://www.youtube.com/watch?v=55a7nzxvtrq he chooses to drive with one hand near the wheel because actually placing hands on the wheel causes too many disconnections of the autopilot. he thinks he will have time to take over control if something goes wrong. he passes inches away from oncoming traffic on undivided roads with a combined speed of greater than 200 km/h. even after the recent fatal accident caused by autopilot owners have been told by elon musk that autopilot is safer than human drivers. this is simply untrue. other road users did not give permission for their lives to be placed at risk by a three ton car being driven towards them hands free. the driver in this video is not to be blamed for believing that it is safe to drive in this fashion. tesla is to blame for exaggerating the capabilities and the safety of the autopilot. this autopilot has been released all over the world. it is constantly being altered by software updates. none of the cars that have had autopilot enabled over the air have been put through testing to ensure that all sensors and other hardware is working correctly. please stop this experiment before more people are killed.

This is a complaint about the fire issue on tesla cars. there has been a recent fire in france http://arstechnica.com/cars/2016/08/tesla-model-s-france-battery-fire/ there have also been two burned out tesla that have shown up in the salvage yards (photos attached). https://www.flickr.com/photos/136377865@n05/22399814414/in/album-72157661343139261/ the fires in the salvage yard cars have almost certainly been caused by collapsed suspensions. the tesla in the incident in france looks very low to the ground at the front of the car. the original inquiry into tesla fires was concluded when tesla advised that the ride height was raised for safety and a titanium safety shield was fitted. the ride height only remained high for a few months and was then dropped once more. the titanium shield does little to protect the battery in cases of suspension collapse. i also believe that the videos of the titanium shield pulverizing a concrete block and a car alternator are faked. http://arstechnica.com/gadgets/2014/03/shields-up-tesla-model-s-gains-free-titanium-and-aluminum-armor-upgrade/ the concrete block and the alternator in the low quality video do not obey newton's first law and do not exhibit the mechanical strength that would be expected of them. i am concerned that the authorities have relied upon these claims and representations made for the relatively flimsy shield plate which is attached only by pan-head screws. if the cells in the battery are hot due to recent charging or heavy use then a puncture to the battery casing and loss of coolant can easily cause a runaway thermal event. please revisit the fire investigation and determine if the fire hazard has been adequately resolved. *tr

Tesla has released a version of its "enhanced auto pilot" that is extremely unsafe for public use. it does not appear to have been tested. (1) on local roads, at low speed, it's auto steering function will often drive across a double yellow line with no warning. even a small turn will cause this. (2) its tacc (traffic aware cruise control) can not consistently see buses directly in front of it. the buses are moving in the same direction as the tesla and not stopped. tesla's latest release see nothing in front and will re-end the bus if no action is taken. i have seen this for myself and at least one other person is reporting the same issue here: https://teslamotorsclub.com/tmc/threads/8-1-ap2-ms-tacc-did-not-see-a-bus-stopping-in-front-this-morning.88620/#post-2041065 finally, the tacc system is braking hard in response to some stationary objects, such as bridges and signs, exposing the driver to being rear ended. please ask tesla to demonstrate what testing has been done before releasing it to the general public.

This is another complaint about the tesla autopilot. forum members have been discussing how easy it is to defeat the autopilot "nags" by hanging a weight on the steering wheel. this video shows someone doing just that: https://www.youtube.com/watch?v=z3ypldhvwuy in the first 4 minutes of the clip the driver gets a nag every 3 minutes approx. then the owner's son takes over and he has clipped a pink weight to the center spoke of the steering wheel. the car is then driven for about 20 minutes on narrow winding roads whilst the driver fools around paying zero attention to the road. when he enters a long stretch of straight road he need to nudge the wheel because the inertia of the weight has little effect. owners are lead to believe that the autopilot is 40% safer than a human because nhtsa has published this as a fact (based on data supplied by tesla) owners now feel justified in defeating the nags with a strategically placed weight and feel confident that it is entirely safe to do so. can you see a problem here? concerned citizen shaking his head in disbelief. thank you.

This is a complaint about the tesla autopilot. here is a video that was just uploaded to youtube: https://www.youtube.com/watch?v=z3ypldhvwuy the video shows drivers using the autopilot hands free for long periods in totally unsafe situations. the driver is cleaning his glasses and sprawling sideways in his seat whilst passing oncoming cars and motorbikes only inches away. how is this even possible? owners are being duped into believing that the autopilot is capable of full autonomous operation. please terminate this reckless experiment before more innocent lives are lost. thank you. concerned citizen.

Here is another case of a tesla with a broken suspension. this information is taken from a tesla owners forum: https://www.reddit.com/r/teslamotors/comments/63dtws/tesla_model_x_suspension_quality_issue_passenger/?sort=new timothym96 2 points 1 day ago this has also exactly happened to me in my p90d last december. i did hit a pothole on the curve going into the parking garage at about 10mph. once i got in the garage, i turned the wheel to make a backin into a spot and bam. wheel fell right off. pictures: first second. tesla would not repair it, and body shop in ohio (suburban collision, terrible job they did by the way) "repaired" it for $15,000. i wasn't happy. the owner has posted photographs of the failed parts and i have attached those photographs below. please investigate. thank you. concerned citizen.

Here is a tesla in the junkyard: https://www.salvagereseller.com/cars-for-sale/25125417-2016-tesla-model-s-san-diego-ca the suspension has collapsed and the front wheel has flipped 180 degrees. the top and bottom ball joints have snapped off completely. this is not the result of a collision it is simply mechanical failure. please take action immediately to prevent further deaths and injury. concerned citizen.

Here is a replacement suspension arm for sale on ebay: http://www.ebay.com/itm/252541386417 the ball joint has snapped in half. owners on the forums are complaining of the high cost of suspension repairs and suggesting owners source parts on ebay for diy repairs. https://teslamotorsclub.com/tmc/threads/holy-crap-repairs-are-insanely-expensive-beware.86514/ snip: the bolt securing the steering tie to the wheel chassis is broken. knowing i'm getting fleeced,i call tesla, the replacement part runs about $375. the body shows me a service bulletin put out by tesla. it says in the event any damage to any steering or suspsenion component is encountered, one must replace xxx. this involves basically a new front end. dropping the batteries, new ac compressor, new engine radiator, new beanies, a ton of work for fixing impact to one wheel at less than 5 mph. yaro, feb 22, 2017 rofl. this is such bullshit. no way you need to replace any of those things. we just repaired a salvage model s that had front end damage. replaced all the front end body parts and all the other functions work just fine. also replaced that same control arm that you ripped out because it was slightly bent. passed alignment with no issues and everything on the car works fine. i 100% guarantee that body shop is reselling all the parts they pulled off. flatsix911, feb 26, 2017 last edited: feb 26, 2017 just did a quick search on ebay and found the front control arm for the model s readily available for $250. a good automotive tech could replace this part and check the suspension specs with a few hours labor. :cool: 2012-2015 tesla model s left front control arm 1048951-00-b | ebay please investigate these dangerously weak tesla suspensions. thank you. very concerned citizen.

Here is a tesla in the junkyard: https://www.salvagereseller.com/cars-for-sale/36709406-2016-tesla-model-s-van-nuys-ca the front rh suspension links have snapped and the wheel has skewed sideways at 90 degrees. there is no impact damage forward of the wheel that would account for the wheel getting impacted. the only damage appears to be self inflicted. please investigate the reason for so many similar failures happening with these teslas. thank you. concerned citizen.

Here is a model s freshly arrived in the junkyard. https://www.copart.com/lot/23451977/photos the suspension has collapsed and the wheels have gone badly whompy. see attached photographs. if the tesla can be recalled for just one possible loose bolt on a seat-belt then why have they not issued a recall or even a warning to owners? please investigate.

Here is a tesla in the junkyard https://www.copart.com/lot/19177347/photos the suspension has collapsed on all four wheels. the front lh wheel has been sliced completely in half which indicates it was gouged by a broken suspension part whilst still rotating. the hood of the car is almost undamaged which shows that all of the damage could not have been caused by a heavy impact. even the back wheels are gouged and damaged by the suspension collapse. the number of teslas with broken suspensions showing up in salvage yards is enormous especially considering how few of them are on the roads. please investigate this problem.

This is a complaint intended to draw your attention to the issue of weaknesses in the tesla suspension components i have attached photographs supplied by an owner and posted on the tmc forum: https://teslamotorsclub.com/tmc/threads/holy-crap-repairs-are-insanely-expensive-beware.86514/page-7 utah tesla club joined:jan 2, 2016 messages:321 location:united states #133cman8, today at 8:07 am i call bs. i had one of my wishbones break (i didnt hit anything though) and they fixed it no problem. everything was fine except it looked like they had cast a bad part which eventually failed. i was lucky enough to notice it coming out of my driveway and not on the freeway, but regardless they took care of it. this is what mine looked like when i looked underneath to inspect. please look at the photographs. this car is an accident waiting to happen.

Here is another tesla in the salvage yard. https://www.copart.com/lot/18901597/photos it has not been in a crash. air-bags have not been deployed. the only thing wrong with this car is that the back wheel has gone all whompy. it is only by good fortune that this did not result in a crash causing death and injury. this is a heavy high performance car and the suspension components are too weak for the job. please investigate and issue an immediate recall to prevent further crashes. not an owner, just a concerned citizen.

Here is a tesla in the junkyard. https://m.iaai.com/vehicledetenc.aspx?auctionid=22647195&itemid=24284013&rowid=9&pagesource=vehicleresults# the only damage appears to be that the front suspension has collapsed on both sides and yet it has been declared an insurance write off. this kind of failure is happening at a ridiculous rate on these cars and yet few owners have filed complaints. this may be due to the fact that most tesla owners are also shareholders. this is not the case with other brands of cars. please investigate this problem.

Here is a model s in the junkyard. https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=24209294&rowid=12&pagesource=vehicleresults# the front suspension has collapsed causing both wheels to jam up into the wheel arches. this is a near new car and yet it is being sold as an insurance write-off because it is either uneconomic or unsafe to be repaired. this failure has occurred at low speed and the air-bags have not deployed. if that had happened at highway speeds it would have caused a major crash. this car does not have bump stops on the air suspension so that a simple air leak can cause disaster. this situation has been going on for far too long. please take action to prevent loss of life. note that i am not the owner, just a concerned citizen. date of incident is an approximation.

Here is a tesla in the junkyard. it is in immaculate condition except for the fact that the back lh wheel has gone whompy. the wheel and tire are undamaged and it seems impossible that the car could have had an impact that would break the suspension without even breaking a spoke of the wheel. there have been more than 100 similar failures and some of them have caused serious crashes. please act immediately to recall these dangerous vehicles. date of incident is an approximation. i am not the owner simply a concerned citizen.

Here is another tesla in the salvage yard. https://www.iaai.com/vehicle?itemid=24284013&rownumber=9&loadrecent=true it is listed as having undercarriage damage. the photographs show the car is in pristine condition except that the suspension has collapsed. the rear wheels are displaced towards the rear of the car. the fact that this car is being written off instead of repaired suggests that the undercarriage can not be repaired to a safe condition at a reasonable cost or possibly that tesla does not want to take the risk of the suspension failing again later. forum posters have complained that after experiencing minor accidents that cause suspension damage their cars are still awaiting repair months later and can not get any word from tesla as to when their cars will be returned to them. please investigate. *tr

Here is a discussion thread in which an owner complains his suspension broke after a very minor collision. https://teslamotorsclub.com/tmc/threads/holy-crap-repairs-are-insanely-expensive-beware.86514/ the photograph on the thread is attached to this complaint. the steel bolt on the ball joint has snapped off completely. this minor collision did not even damage the wheel but the bolt snapped off. the thread goes on to discuss the many other similar failures and because of the huge cost to repair the owner is encouraged to keep the old parts and sell them on ebay. this thread shows that these suspension failures are happening to teslas at a ridiculous rate. please investigate this urgently and demand a recall for inspections at the very minimum.

Here is a tesla in the salvage yard. https://www.iaai.com/vehicle?itemid=24188268&rownumber=9&loadrecent=true it has had a slight bump up the rear, most likely caused by the tesla stopping without any warning due to the suspension collapsing. the front wheels are jammed up into the wheel wells. the car is listed as having suspension damage and having a repair cost estimate of $43k. the car has done just 49 miles from new. please investigate the causes of the suspension failures in the tesla which are happening ridiculously often. note: i am not the owner. i am reporting using publicly available information and i am doing this as a concerned citizen who has to share the roads with these vehicles. it seems that they are unsafe at any speed.

Here is a tesla in the salvage yard. https://www.iaai.com/vehicle?itemid=24209294&rownumber=11&loadrecent=true it has not been in a crash. the airbags have not deployed. the front suspension has collapsed and the front wheels are both skewed inwards towards each other. these tesla suspensions are failing repeatedly and tesla is making it near impossible to have the cars repairew and put back on the road. https://teslamotorsclub.com/tmc/threads/holy-crap-repairs-are-insanely-expensive-beware.86514/ it is likely that tesla do not wish to have the cars put back on the road in case the same component snaps again. photographs attached to this complaint show that bolts snapping is a regular occurrence on teslas. witness marks on suspension bolts show that technicians are constantly re-tightening bolts. it is hardly surprising that the bolts (welded together in the ball joint stem) ultimately snap off. note: i am not the owner, the only information i have about this incident is that shown on the salvage auction website. dates are an approximation. my contact information is included with this submission.

Here is a tesla in the salvage yard. https://www.salvagereseller.com/cars-for-sale/20297057-2016-tesla-model-s-mo-bridgeton it has an mo salvage certificate there is no damage to the bodywork and no airbags have been deployed. once again the suspension appears to have collapsed forcing the wheels up into the wells. it is beyond ridiculous that such a new and expensive car can not be repaired to a sage condition but is instead being written off by the insurer. please investigate this problem

Premature tire failure

The vanity mirrors can easily fell off from the sun visors. i got this problem, and found the heavy mirror is glued by white double sided adhesive tape which will loss adhesion at high temperatures. then the mirror fell because of gravity. although, there is a plastic mirror cover, the cover has very fragile thin spin axles. i did not witness the whole process, but since i do not use that mirror so the mirror cover should not be damaged before this happed. so i guess that in my case the fallen mirror smashed the cover, and the cover axles are broken and so the cover got opened automatically and let the mirror came out. there are airbags behind the sun visors, so the falling mirrors and covers are not only a risk factor for daily driving but also may cause severe injury when the airbags are activated. i do not use that mirror, i only use the sun visors, so this is definitely a car defect. the fallen mirror is not showed in my pictures. when i found the problem, the cover was not completely detached from the sun visor, since i cannot close it anymore and it seems like will falling soon, so i pulled it off.

I was stopped, preparing to pull into my garage, when the car accelerated rapidly and smashed through my wall, breaking freezer & sheving unit in my garage. it also damaged many items in the bathroom and laundry room, doors, and walls on other side of garage wall. this is the 2nd incident, in 2019 the same thing happened on a street. i was stopped in traffic and when i started to move the car accelerated and hit the car in front of me. after the first incident i did not file a claim. tesla was certain that i had accidentally pressed the accelerator instead of brake, and accepted that. in both incidents the car felt as though it was flying, the car was moving so fast.

Tl* the contact owns a 2016 tesla model s. the contact received notification of nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated while driving at an undisclosed speed, the center display screen would not turn on or would black out. the manufacturer was made aware of the failure and informed the contact that he would be contacted when the hardware emmc upgrade was available. the failure mileage was 83,000. parts distribution disconnect.

2016 tesla model s. consumer writes regarding nhtsa safety recall 21v-035. *ld the consumer stated the display screen would turn black. repair attempts have been made but, the failure persisted. *js

As i was pulling out my parking space at work at about 2 miles an hour i heard a loud thump and i thought something was under my tire. after getting out to inspect the vehicle, i noticed a 2-3" piece of aluminum next to my front left tire. i attempted to pull the car back into my parking spot and the loud noise continued. i left the car at work overnight and inspected it the following morning and noticed that the suspension arm was broken. luckily this did not happened while i was driving as this could have killed me. after doing some research on a tesla forum, i learned that this exact break of the suspension arm is becoming more and more common on the s and x models with some pretty scary consequences. tesla needs to do a recall on this because if they don't there will be lives lost.

I had just finished washing/drying my 2016 tesla model s (less than 22k miles), and while very slowly backing out of my inclined driveway with the steering wheel turned to the right, i heard an audible crack, followed by the right tire rubbing against the wheel well liner. on the driveway, i found a semi-circular piece of aluminum, which turned out to be a cracked forelink.

The vcm malfunction is causing my car to sometimes not even turn on and it has been over 6 months since i started having this problem and still it's not fixed.

Tl* the contact owns a 2016 tesla model s. the contact stated that while operating the vehicle, the mcu screen intermittently became inoperable. during the failure, the rear view camera and exterior turn signals were inoperable. the cause of the failure was not yet determined. a dealer was not contacted. the manufacturer was notified of the failure. the contact was informed that the vehicle was included in the nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting). the contact stated that the vehicle had experienced the failure listed in the recall. the approximate failure mileage was 15,000.

Tesla has recall to change mcu since december of 2020. i have contacted them several times and answer is always parts are not available yet. i think this is delay tactics. my car screen went blank several times and i notified them.

My car mcu screen has had problems since june 2020 with being blank that would not recover with rebooting or hard reset. i have taken the car to tesla service several times during my warranty period. unfortunately, the problem persisted and i took the car in again in december 2020 when my car was out of warranty and tesla charged me $200 to replace the mcu/emmc. i continued to have the problem after the repair. the last time was on 1/7/21. tesla claimed that my problem is not related to the emmc problem and i am not eligible for the refund. even though their repair was replacing the mcu and the emmc with a 64 gb card which seems to be the repair for the issue being recalled. when my mcu screen was blank, i could not lock the car doors, use the ac, start the car, or use any functions on the screen.

Rear view camera stopped working, do to memory being full.

Car suspension felt loose and weird. under normal driving (city streets and highways), changing lanes or going over roads with slight crown or ruts caused the car to suddenly pull and shift erratically (above and beyond that experienced in other cars). it felt as if there's something not right with the front suspension. when this happened on highways while using autopilot (experienced at least three times), the car swerved left and right erratically (after changing lanes) in an effort to re-center on the lane without success, and i had to take over manually in over to avoid from flipping over or an accident. tesla service center inspected the car in late 2019 and said everything is normal. they performed a 4-wheel alignment but did not improve the behavior. this behavior has gotten worse over the past year and is very concerning. i only have a little over 30k miles on this car, and therefore do not expect suspension failure at this low miles.

When stationary or in motion, both on city streets and highways, and even turning the following is true. the center infotainment stack becomes completely frozen and unusable. following this, it will automatically restart, however during this entire time, vital safety features controlled through the center infotainment stack are unavailable, including back up camera functionality. i have applied for the warranty program tesla has for replacing the mcu1, however, each time they inform me my car does not meet the requirement without elaborating any further. however, this is clearly a safety issue that they are ignoring.

Display blanked out. turn signals, sound from car, and others did not work. this happened a couple of times. car drove ok except for doubt about what was working. was able to fix it by going to internet at home and performing various techniques.

My 2016 tesla (manufactured in 01/2017, mileage of 60,400) had the issues with the instrument screen blackout several times. each time, i lost control of the touch screen, which caused the loss of rear camera view, ac, light and drive control, etc., especially the fogged up on windshield. this is a dangerous issue. i sent my car to tesla service center (tsc) in matthews, nc on 1/16/21 and they refused to repair my emmc as my car’s instrument screen could restart up and was not completely dead. andy at tsc told me that i’d have to wait for my car to die completely and touch screen becomes dead and cannot be restarted in order for them to service it under the extended warrantee. ironically, i picked up my car from tsc this past weekend and on my driving home on highway i-85 south outside charlotte, nc, i lost my touch screen again (see attached pictures). it is outrageous for tesla to ignore this problem. by asking owners to experience a complete touch screen failure before warrantee services can be activated, tesla is committing serious crimes by putting drivers in danger!

After tesla offered their interface upgrade from mc1 to mc2, the mc2 software compatibility with the backup camera is horrible. there isn't any lighting at night when reversing and this cam he be detrimental to driving as a person or object can be hit. tesla has no solution yet amd the backup camera is useless.

My center console and mcu continues to lock up and reset. i have alerted tesla service center many times to this issue and they tell me i have to pay for the upgrade of the mcu. they actually know they have a problem and telling me that my car does not fall in that category for a recall. i really think that they are trying to cull out the folks that are not persistent, and for some reason they state that i don't have a problem. the problem actually causes a great deal of safety and anxiety because many of the driving functions are disable until i reset the car. this is unacceptable given that the car cost me over $90,000

Vin: [xxx] while driving air suspension has wildly activated. unable to manually turn headlights on at night. entertainment system has, uncommandedly, activated on full volume and unable to reduce/mute. bluetooth link disconnected from phone eliminating handsfree ability mid-call. mcu (media control unit)/mainscreen has rebooted on its own, with high outside heat, phoenix, arizona< shutting off cabin cooling for as long as 5 minutes. these are primary safety concerns and major distractions. additionally, there is frequent loss of gps/navigation position, false aural warnings and sometimes a completely unresponsive mcu that a reset sometimes/temporarily clears. this has happened since the summer through now both locally within the phoenix, arizona area, parts of northern arizona, nevada and california at different times, elevations, climates and time of day. i have video that i can share with you if needed. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I was backing up slowly, 1-3 mph, and the front driver tire got buried in the back of the wheel well. i was only turning slightly, and the ground was relatively flat. there was no sound or anything, the car just stopped because the wheel was jammed in the wheel well. i came to find out the lower control arm/forelink had failed. it cracked and separated at the steering knuckle. tesla was ok about fixing it, thank goodness the car is under warranty or it would have cost thousands to replace both sides for something that should never fail. i couldn’t leave the other side in place knowing this is common defect and that my family’s safety was in jeopardy. thankfully this didn't happen while doing 65 mph on the freeway. tesla begrudgingly replaced both sides under the warranty. but, they didn’t repair it correctly. i’ve repeatedly told them the tire rubs against the front wheel well, and it didn’t before, but they said it doesn’t rub. even though, i have pictures showing the tire against the wheel well, with no space in between. i also had to ask them to put all the retaining clips in place repeatedly, but they still left at least 4 out. all this happened at the service center in buena park, ca. their customer service is terrible and there is no way to escalate problems beyond the service advisor you deal with. so, basically i’m stuck not really knowing if it continues to be a safety hazard because tesla refuses to cooperate and there is no one else to complain to. i have another service appointment soon, i’m hoping it will finally get resolved. i used to be a huge fan, but this company is a black box when it comes to customer service. they need to be held accountable for dealing with customer complaints regarding very legitimate system failures.

Center screen frozen repeatedly

Touch screen stops working, removes backup camera feed and all audio alerts are silenced. this is a direct result of the emmc failure in the mcu touch screen.

Infotainment screen will go black periodically, sometimes restarting, sometimes not. can be black and unusable for minutes or hours, and usually will restart overnight. but can have major issues while driving with no screen including not being able to change the temperature, no navigation, no radio, no backup camera, no safety features.

No audio with turn signals. animation worked on screens, and turn signals were actually working, just no audio. checked all exterior lights and all worked including backup and brake lights. after reboot of the mcu1 audio worked.

I am the owner of a 2016 tesla model s 90d the "center screen" in this car is central to the use of many safety functions of the car, such as the reverse camera, headlight controls, defroster controls, and turn signal chimes. the screen in my car has become highly unreliable, often locking up, rebooting, or failing to respond, causing the aforementioned functions to be unavailable. it is my observation that these functions worked well in the past when the vehicle was originally delivered, but have degraded over time as tesla has pushed software updates to my car. i have discussed this issue with tesla and am aware of the proposed nhtsa recal of the center screens due to a emmc flash wear out issue. tesla has assured me that this is not the issue with my car, and has requested that i wait for future software updates to resolve these issues. however, it is my observation that software updates have continuously made this situation worse, and tesla has offered no specific date on which this will be resolved. this is unacceptable for safety functions of a vehicle. tesla has also mentioned that i can upgrade to "mcu2" at a cost of $3500, and that this system works much better. owners of these vehicles should not be required to pay to maintain the safety and functionality of their vehicle. i request that you investigate the scale of tesla "mcu1" center screen issues beyond the emmc flash issue and work with tesla to make sure this is resolved quickly for the 150,000 owners of these vehicles

The main screen is getting stuck on my car, sometimes going blank and sometimes resetting itself that takes about 2-10 mins. it is happening both when driving and when sitting ideal in car. one day i was stuck in parking lot for about 15 mins trying for it to get back up. i've enabled "pin to drive" feature on my car, without the screen i can't even move the car. this becomes very challenging, specially when you don't have access to camera or maps on board. i've reached out to tesla about this they said do a hard reset but the problem still continues and are asking $1500+ to replace it with the new one.

I am sure you are aware of this problem which was just announced for recall - central mcu unit causes black screen which stops majority of car functions to operate. however - here is a new twist! my unit was replaced 2 weeks ago and within 48 hours the problems ongoing black screen problems re-appeared twice (please, see attached image). brought back the vehicle to tesla repair center and after a week tesla's response - "we reset errors and you are all set". these original mcu1 units are flawed and are a danger to drivers because problems can happen any time - while you are driving, backing-up, parking or charging. these issues cannot be rectified on the road and are a total hazard. replacing one dead mcu1 with another one is simply delaying the inevitable. tesla is aware of the fundamental design problems which is why they not only introduced a more stable mcu2 but also have been very proactively pushing customers to purchase it.

In september of 2018 i noticed one of the daytime running lights started to go out. i took the car to tesla and they replaced the headlight. shortly after the other side did the same thing. again they replaced the headlight. then in june of 2019 one of the daytime running lights went out again. it was replaced again. now i am out of warranty and both daytime running lights are going out again. there is some defect that causes them to burn out. i felt it was a safety issue because the daytime running lights are supposed to decrease accidents.

While i was driving at highway speed in the left lane of 3-lane i95 north (~11 miles north of florence, south carolina) around 6pm on 1/15/2021, the car suddenly gave a shake and loud noise, and immediately, was out of control and was jerking violently side to side between lanes. i was somehow able to move the unsteerable car across 3-lane traffic and brought it to stop on the right side medium. this happened on a busy highway before mlk long weekend. thank the many drivers who managed to avoid hitting us, my wife and i miraculously survived this incident but left severely traumatized. the shake and loud noise are like car going over a pothole. however, there was not any pothole on the left lane as i did not see cars in front of me moving like going a pothole. when i was waiting for my tow truck for the next 2 hours, i watched cars passing by and did not see any car moving unusually. thus, i am certain that there is no pothole on the left lane. i inspected the car on site, i noticed that the driver rear wheel tilted inward. i had the car towed to tesla service center and they confirmed the $3,000+ suspension damage and damages to brake line as a consequence. my tesla ms is exact 4-years old (made in 01/2017) and 60,224 miles driven. to have this early suspension failure during normal driving on highway without any warning is simply unimageable and unacceptable. though we are very luck to survive this, this suspension failure can easily cause major accidents and have many people killed. after researching online following the incident, i found that this is not a singular incident. there is a recall on tesla s/x suspension in china, too. it is absolutely not acceptable for tesla to issue a recall in china (a country with weak consumer protection laws) but not in usa. i sincerely that nhtsa treats this matter seriously to avoid further loss of lives. *tr

The main computer in the car goes blank. this affects all parts of the car. it has happened while stationary and in motion. when it shuts off you lose control of all systems including: navigation, emergency braking, lane assistance, use of cameras, all access to safety features. i have read there is a recall but when i contacted the manufacturer they refused to fix the issue.

Backing my car out of my driveway, i heard a loud pop noise under the driver seat and after that the car make loud noise like metal hitting the floor every time the car goes over the bump. brought the car to tesla service center the next day and tesla service technician told me that both the front fore links and suspensions were broken and need to be replaced and it was unsafe to drive.

While pulling my car out of the garage driveway on 1/8/2021, heard a metal cranking noise and i wasn't able to turn the steering wheel to the left. after inspecting the wheel, noticed the front wheel on the driver side was touching/stuck the wheel liner. scheduled a service appointment with tesla and took the car to the tesla service center today, they identified both front forelinks need to be replaced. shared this article https://www.carcomplaints.com/news/2020/tesla-front-suspension-failures-investigated.shtml with them but their response is according to tesla service bulletin, this only affects model s and model x vehicles were built between january 19, 2016, and may 25, 2016, but mine was built in april 6 but i experienced the exact same issue reported by other tesla owner

Tl* the contact owns a 2016 tesla model s. the contact stated that the failure occurred when the electronic owners manual could not be accessed on the infotainment screen. over time, the screen would intermittently go blank and other features on the home screen would no longer function as needed. the contact had taken the vehicle to a tesla factory service center where he was informed that a remedy for the defect was not available however, the technician would provide a software update. after several software updates, the failure persisted. the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 29,000.*dt consumer has brought the vehicle to the dealer 7+times, there was no indication of upgrade of the software.*jb

The display screen has not been working properly. sounds including voice navigation and turn signals have stopped working. resetting the screen foxes the issue for 1 day but then returns. other safety sounds including proximity sensors are also not working.

The car was parked and re-enter about 1 hour later, the central screen was blank. all the windows fog up and can not driver until all the windows clear up. the pin to driver can not enter screen was blank, has to used the mobile app to start the car to drive. about 20 to 30 minutes into the drive, the screen rebooted to normal functions.

I've been having ongoing issues with the mcu/ touch screen. i was driving early morning one day when it was still dark outside. i went to turn on fog lights and all of a sudden the headlights turned off and the touch screen froze on me. i had no way of turning the headlights back on and had to drive in the dark without knowing what is ahead of me until i stopped on the side of the road. they did replace the mcu, however i've still been having issues with the touch screen. i don't have full confidence in the system. how do i know this won't happen again?

The 2016 tesla model s mcu had been sluggish and often times freezes. this is potentially a risk for driving as i cannot access or see anything on the screen. lots of times the front screen and the mcu screen turns off. i called tesla and they deleted the entire history caching, but that worked for a bit, but then was slow and sluggish. the mcu will go out a week later. often times, i would get in the car and the car will not boot up for a couple minutes. trying to change settings on the mcu would be an slow process. sometimes there were glitches where you cannot see anything on the screens like the speedometer which makes driving dangerous. my car was under warranty and i purchased the extended warranty and they wouldn't change the mcu. i ended up paying $2700 out of pocket to replace the entire mcu. this shouldn't have happen on less than a 4 year old car when i did this. even with tesla extended warranty, the mcu was not covered.

I have taken the car in for service 5 times starting in october for the same issue. the problem i am having is my media control unit cuts out / goes black and resets itself. it does this randomly including when i am driving the vehicle. while this does not immediately impact my ability to operate the vehicle it is distracting when this happens while i am driving. tesla has issued some advisory about an known issue with the mcu, but they continue to tell me that a firmware update will resolve this or to do a hard reset on the system to resolve this. the hard reset takes 3 - 5 minutes to reset and is not an acceptable solution in my opinion. i have attached the invoices with notes from the service center / technicians from when my vehicle was brought in to service.

Prior to 10/2/2020 numerous reboots usually after being parked. had to wait excessive time since i had pin to drive enabled. disabled pin to drive since i was getting stuck. it is embarrassing and not a good reflection on tesla products to have to wait 5 minutes to move your car. something is wrong. 10/2/2020 while driving on i 40 noted there was a lack of turn signal sounds. noted navigation did not seem to be updating to current position. while on autopilot the car started to drift toward an exit. the autopilot had disengaged with no warning sound… nothing. continued to steer manually. screen went black. ac stopped. after several minutes the screen rebooted. had to re-input destination. 10/3/2020. went to ashland nc supercharger to top off before getting on the blue ridge parkway. was only getting 4 kw to start finally giving up after 30 minutes achieving a maximum of 10kw. when i unplugged i got a warning "reduced power, systems shutting down. service required. vehicle may not start". the screen went black and after time finally restarted and i was able to continue. later in cherokee nc the screen again rebooted after charging at a j1772 station. 10/4/2020. while driving with on i95 near st augustine i noted the loss of turn signal sound again. the navigation was frozen again. again there was no sound or warning disengaging or engaging autopilot. the screen went black. the ac went off. i observed the tesla t come up then the screen went black again. then the tesla t came up a second time and after several minutes the controls started working again. again at nov 19@ 7:03 pm: driving west in i-4 stanford, fl. same as on 10/2. loss of autopilot, loss of turn signal sound, loss of climate control, loss of music. took 6 minutes to reboot. took an additional 5 minutes for navigation to restore. there are more instances but i am out of characters.

Tesla has a daughterboard memory card recall in place, and the displays in my card kept going blank for long periods which is indicative of the memory fault. during the recall replacement process on my car (9 dec 2020) tesla ran diagnostics that showed that the mcu was defective, and that defect impacted the daughter card so that both the mcu and daughterboard needed to be replaced. i was not given the option to replace the daughter card without also replacing the mcu. the daughter card recall should have included an mcu replacement because defects in the latter corrupt operation of the former. i was changed for the mcu replacement, including diagnostics; the new mcu includes a replacement for the defective daughter card, but i was not refunded for the recalled daughter card. tesla claims a refund for the daughter card may be forthcoming. nhtsa should expand the recall to include the mcu and tesla should be compelled to refund for replaced mcus, labor, and diagnostic fees.

Tesla model s center touchscreen and associated assistance &infortainment features have become unstable and perform correctly only intermittently. would have checked more boxes above in terms of systems affected but only allowed 3. backup camera slow to come up (when working). system shutdowns and reboots occur while driving and parked. backup camera, climate control, defogging systems, head light control, vehicle lock/unlock, turn signal indicator noice, and all driver assistance such as automatic breaking, adaptive cruise control, navigation etc are affected when this occurs. variety of errors with entire touchscreen system including lack of response to voice commands, phone connections and audio controls occur nearly every day whether connected to wifi, lte, driving or stationary. audio system will sometimes change volume when these errors occur or will be unavailable to change to a safer volume. issues have been occurring for the past year at least but have become much worse over time. have repeatedly brought up these concerns with manufacturer who states system is performing according to manufacturer standards and/or "known firmware issue". these issues absolutely affect driving safety.

Driver front suspension failure occured while in reverse to park at tesla supercharger.

Multiple center screen failures experienced since october 2020. most notable highway driving incidents listed below. 18nov2020 while driving center screen became unresponsive. the driver seat heater was stuck on level 3. the turn signal sound continued after the turn signal was turned off. climate controls couldn’t be turned off. no response to radio selections. 10 mins later the radio came on at a very loud volume, but unable to reduce or mute volume. volume muted after 10 mins. the screen rebooted, no cell signal. 19nov2020 driving, the touch screen went black. attempted to reboot using the scroll buttons several times. it did not respond. i rebooted the driver’s screen, then the center screen began to reboot. the tesla symbol appeared and disappeared 4 times over 5 minutes before the center screen came on. car unable to connect to cell services for several days. 26nov2020 driving, all systems appear to be normal accept there’s no volume, and no turn signals. center screen went black. cannot stop ventilation. 4 hours after parking car the ventilation is still on, but the driver screen shows that the ventilation is off. center screen does not respond to reboot attempts. battery power getting low. finally recovered center screen after 36 hours. 02dec2020 center screen went black and did not come back on. request for appointment with tesla made. earliest appointment is 21dec2020. have not been able to reboot center screen after many attempts. 12 days later and screen is still not recoverable. when the center screen goes black the following features are out of commission: turn signals back up camera climate control & seat heaters(if on, i cannot turn it off) hazard lights tire pressure sensors autopilot features adaptive cruise control lane departure warning blind spot warning infotainment charging controls

Update to the indianapolis crash that killed two people. this report claims that both occupants were intoxicated. http://www.cbsnews.com/news/tesla-driver-double-fatal-crash-intoxicated-indianapolis-police/ however, this other report suggests that tests on badly burned victims may be unreliable. http://killingkillers.blogspot.com.au/p/blood-alcohol-content-ffect.html not withstanding these reports the photographs published here http://www.indystar.com/story/news/crime/2017/02/08/tesla-model-s-crash-investigation-drunken-driving-indianapolis/97597708/ show that the tesla has completely disintegrated and that all of the wheels have snapped off with some of the wheels showing signs of damage whilst rotating. bearing in mind the many reports of failed tesla suspensions and problems with speed control it is possible that mechanical failure paid a contributing part. the almost complete disintegration of the car is in stark contrast to the claims made by tesla that it is the safest car in the world. please do not allow the fact that the occupants might have been impaired by alcohol preclude an investigation into possible defects in the tesla that may have played a part in this crash.

I was stopped at a stop light on my way to work around 8am on a very crowded city street. as the light turned green, i slowly pressed on the gas to move forward and the car took off at top speed. i hit the brake but the car did not respond - it did not slow down or stop, nor did any alarm, either visual or auditory, go off inside the car. to hit the car in front of me and then had to swerve to avoid hitting dozens of cars in my path. i grazed past a lamp post, another car and finally crashed into a tree.

Complainant, a physician, had taken delivery of a 2016 tesla model s on december 22, 2016. the following day, she pulled into her driveway at home and brought the vehicle to a stop. with her foot still on the brake, the vehicle suddenly accelerated on its own from a stopped position to speeds of between 40-60 mph. the vehicle plowed through the bricks of her driveway, through shrubs separating her property from her neighbor, went through and across the neighbor’s yard and onto and adjoining street, where it collided with a truck.

This is a complaint about the tesla autopilot. please watch this video: https://www.youtube.com/watch?v=0_ttkkki0o8 the car is veering all over the road and randomly slowing and accelerating creating a huge hazard to other drivers. this was filmed in uk but this car and autopilot is sold all over the world. it is only a matter of time before this crazy experiment claims another life. please stop this madness right now.

Here is a tesla exhibiting "truck lust" and veering towards large vehicles. https://www.youtube.com/watch?v=lt67bqdrw-k this has been reported on the forums by many drivers who have had near misses. https://teslamotorsclub.com/tmc/threads/truck-lust-is-a-real-thing.84359/ please stop this irresponsible experiment before more people die. please note that i am not the owner but i am a concerned citizen who shares the roads with these cars. fictitious us address used to comply with your website requirements. my genuine contact details are supplied with this submission.

Though i indicated today's date for the event, has happened multiple times (at least 15) since i took delivery of the car in september. i would say on average it occurs approx 1x per week, when many systems fail and i get multiple warnings scrolling across the dash, followed by "car needs service." these include "abs needs service", "tire pressure system disabled", "stability control disabled" "traction control disabled" "park assist disabled" "regenerative braking disabled" "automatic emergency braking disabled" "contact tesla service." in addition the steering is less responsive. furthermore, today for the first time the "drive selector stick" that selects drive, park, reverse, neutral was unresponsive when starting. then went in to neutral. finally after several attempts it went in to reverse. this most frequently happens when starting the car, but sometimes occurs when in motion driving, at unpredictable times. they have had the car in to service a couple times. most recently they had the car from november 26th until january 2nd, and assured me that they corrected the problem 100%. which they did not. *tr

Here is a tesla in the junkyard. https://www.copart.com/lot/35774366/photos?resultindex=8&totalrecords=20&backto=%2flotsearchresults%2f%3ffree%3dtrue&query=tesla&query=tesla&displaystr=search%20results&viewedlot=35774366 it has been in a serious crash. the car shows the signs of collapsed suspension that has caused all wheels to be jammed up in the wheel wells. the front rh wheel assembly has snapped off completely and the wheel/tire damage suggest that the collapse occured whilst the car was still driving forward prior to impact. please investigate this and also the many similar incidents. please note that i am not the owner just a concerned citizen. date is an approximation. injuries reported are an estimation based on the severity of the crash. *tr

Here is a tesla in the salvage yard. https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=23919966&rowid=7&pagesource=vehicleresults# the front lh wheel is skewed inwards and over at an angle whilst the rh wheel is pointing straight forward. this indicates a broken steering or suspension component. there is no damage to the wheel and tire and no evidence of an impact hard enough to have broken the suspension. there have been many other cases where tesla suspensions have snapped. please investigate. please note: i am not the owner, merely a concerned citizen. date reported is an estimation. exact date of incident is unknown to me.

Here is another tesla in the junkyard. https://www.copart.com/lot/33597246/photos?resultindex=10&totalrecords=23&backto=%2flotsearchresults%2f%3ffree%3dtrue&query=tesla&query=tesla&displaystr=search%20results&viewedlot=33597246 photographs show that the front supension has fallen apart and the wheel and tire have been destroyed whilst the car was still in motion. there is no collision damage that would explain the failure. there have been over 100 similar failures. no other car on the road has such a high rate of suspension failures and wheels torn off. owners have reported suspension failures even under gentle driving conditions. in an emergency situation when the owner brakes and swerves the suspension is extremely likely to snap off. the suspension compnents are too weak and have not been tested under conditions similar to what can occur on the highway or at an interesection when emergency braking is applied. please investigate this.

Here is a report of a tesla crash in china that injured 2 people. https://translate.google.com.au/translate?sl=auto&tl=en&js=y&prev=_t&hl=en&ie=utf-8&u=http%3a%2f%2fhk.apple.nextmedia.com%2fnews%2fart%2f20160621%2f19662689&edit-text=&act=url the car suffered unintended acceleration and then the wheels fell off. that is a bit of a worry, to say the very least. please issue a recall.

Here is a press report of a tesla crash in the netherlands. https://translate.google.com.au/translate?sl=auto&tl=en&js=y&prev=_t&hl=en&ie=utf-8&u=http%3a%2f%2fwww.regio15.nl%2fnieuws%2flijst-weergave%2f32-ongevallen%2f25574-twee-gewonden-bij-ongeval-op-de-zuidweg&edit-text=&act=url the photographs show that the tread on the rear tire has been completely worn away before the suspension snapped off. the wheel is gouged in half. people were injured in the crash which was undoubtedly caused by this suspension failure. please look at the photograph and demand a recall of this dangerous vehicle.

This is another complaint about the tesla suspension weakness. here are 3 more examples of back wheels that have skewed over without having been in any collision. there is a discussion thread on the norwegian forum elbilforum.no google - skrevet av emne: brukket bakaksel quote: today broke the rear axle! pour into the incident that it happened on the highway to the airport but just down the street when i was on my way home. jade me back. but - broken axle, then? and although p85 + is a rocket i'm actually a moderate middle-aged-plus driver who has covered akselrasjinsbehov. wonder if there are others who have experienced broken axle speed? have tried to find something on the theme of the forum but did not follow up something. is there an exhausted topic so sorry i post.. i have attached 4 photos of cars with broken axles that were posted on the norwegian forum. this is a highly dangerous situation but no warning has been issued to owners and the forum posters are abusing any owners that dare to post complaints. please take immediate action. *tr

Left wheel fell off from what appears to be a broken bolt controlling lower control arm. the car was backing into a driveway at low speeds with a sudden thud. the left front was resting on the tire with the tire turned at 90 degrees. the lower control arm was no longer attached with the bolt broken. see pictures.

Here is a tesla model s just a few months old and already in the salvage yard. https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=23505090&rowid=4&pagesource=vehicleresults there is no crash damage, no airbags have been deployed. the entire rear suspension of the car has simply snapped off. the suspension components are much too fragile for a car of this weight and power. it is beyond ridiculous that after more than 100 cars have had suspension failures there has not been a recall. please order a recall immediately. thank you. *tr

I have had the screen go black on several occasions. it takes multiple tries to reboot it. the local dealer said that i had to keep track of when this happens and report it within 30 minutes to them for diagnosis. i was having the screen replaced for a different issue (bubbles in the screen) and asked them if they would replace it with a newer screen and replace the mcu unit. they said that they would only replace the screen with a refurbished unit that is the same as the one i have. i had another failure yesterday (11/30/2020) when i was out of town. the car was parked and the screen would not engage. i tried rebooting several times over around 20 minutes. the system finally rebooted. i sent this in to the local dealer within 15 minutes. they had said that i needed to report failures within 30 minutes from the occurrence . they have not responded. i understand that you have over 12,000 complaints about this type of failure. when the screen is black and inoperable the backup camera is not engaged. you should require that tesla issue recalls for mcu replacements and screen replacements with the newer upgraded model.

After about 4.5 years, i have had to repair, and then replace the mcu. also had to replace the lcd screen of the mcu (leaking liquids!) as well as the lcd screen of the instrument panel (also leaking liquids!).

Parked my car in a regular parking spot. after 30 minutes, i re-enter the car and when i backed out, the car had apparently lowered itself on the concrete parking bumper and the car dragged the concrete barrier out as well and heavily damaged my car's front ($6,600 worth of repairs). immediately drove to tesla service center and they established there were no problems with the suspension or any other parts. "we advise our customers not to park over parking bumpers" i was told by the tsc manager. i filed a complaint and claim for reimbursement with tesla but did not receive a response. a parked car should not move. not forward, not backward, not up not down.

2016 tesla model s suspension broke off while backing up slowly (5mph) on my garage. the wheel end up scraping the wheel wall and became not drivable. took the car to tesla and they made me pay $3150 for repair. it’s usual a suspension would break off at super slow speed on reverse.

On 11/25/2020, at approximately 12:00pm, while in line for the drive through car wash of a mobil gas station (los serranos country club dr), my vehicle, a white 2016 tesla model s, partially turned off. i could no longer steer the car nor could i restart the vehicle. the screens were completely black. i exited the vehicle and had to wait several minutes before i was able to get my vehicle restarted. this is not the first time something like this happened (though i cannot remember the exact dates of the previous incidents), where the vehicle would not start after stopping and i would not be able to steer the vehicle.

While backing out of my garage the front left lower control link broke causing the wheel to jam against the inner wheel well liner. the car had to be loaded on a flat bed tow truck and transported to the tesla repair shop in slat lake city. tesla replaced both left and right lower control links for a cost of. the car had 50,000 miles and never hit anything to cause damage to the suspension. normal hard surface road use. repaired by tesla 8/2/2020.

Main onboard computer consistently freezing and crashing. regularly must power cycle the vehicle to get main screen to boot. maps, navigation and all control functions accessible via the center screen are inaccessible while operating the vehicle. back up camera, defrosters and other functions also become disabled when the screen freezes. tesla told me that my vehicle required a replacement mcu and ordered the part. however, after taking the vehicle in for service they told me that they could not replicate the issue. instead they cleared the data cache, turned off my power saver mode function(that was not active but was enabled) and told me to reset the car or bring it back in if it persists. they were unwilling to diagnose further. i have major safety concerns operating a vehicle that relies on its technology to function properly. i’d like this investigated more closely. ryan smith, the service manager at tesla refused to share the diagnostic results, and said that if the part (mcu or its components) fails they will replace it, but that it hasn’t failed. i’m not comfortable waiting for it to fail before this is addressed. attached is the service receipt with details of what was done. please assist. thank you.

The tesla model s purchased, has been received with multiple safety concerns. 1) supension fore links & alt links need replacement due to corrosion 2)power steer fault - right toe link has excessivw corrosion & wear replacement needed. 3) right axcel boot leaking, clevis mount, right & left axel replacement required. total labour exceeds over $9,000. this vehicle originated and manufactured in usa was imported to canada. there are safety concerns beyond this, the vehicle is unsafe and features many concerns. driving on residential roads the suspension drops unexpectedly, during high speeds the vehicle pulls to the side. parking assist & parking break inactive. various suspension concerns leave this "luxury" vehicle parked immobilized.

The only manual for operation of my car is on screen. the car computer will not load the screen for the manual so we have been unable to access any safety or operation manuals for months. i again took my car to tesla service this week and the service department said they have no fix. there is no other operation manual and to wait for a firmware update they may help but they are not sure. they refused to replace the mcu. my car is still under full warranty. we suspect the issues with loading the manual is related to failure of the touchscreen/mcu. we have had increasing episodes of our screen going dark requiring us to pull over and not drive until computer reboots. we are unable to use our back up camera when the screen is black. the map features loads very slowly. this is a complex car and we need to be able to look up information regarding safe operation

Vehicle was in motion at about 30-35 mph in a highway construction zone, and i heard a bang, vehicle lost control and was sent off the road. when i inspected the vehicle after the vehicle came to a stop, i noticed the fore link/forward control arm was loose. the stud that held the ball joint to the steering knuckle had been sheered off.

Leaving a parking area by backing up and then turning to the left to start to drive, the front passenger side wheel started a loud grinding noise, went up and down, and stopped. i went to take a look and found that the wheel was touching the front wheel well. had to call towing service that took the vehicle to a nearby service center. tesla service confirmed the front lower control arm/link was broken. i replaced both sides just to be safe. wheel alignment was performed per service requirement. $1003 total cost, not including the towing service cost.

Left front suspension fore link broken /defective. it was parked in a parking lot

We ordered and bought our 2016 tesla model s brand new. we keep our cars and take care of them - our 1996 ford explorer and 2000 ford f-250 still in the garage running as if they were new. we take care of out vehicles and drive them so they last. our tesla only has 34,000 miles on it and is always stored in our enclosed garage. the car is not driven for three months as we go back to our cottage in the midwest for the summer. this year (2020), because of covid we left in april in which the car sat in our garage for five months, not driven. at our yearly check up, we just discovered our rear shocks need replacing at a cost of $1,100.00 a shock, 2,200 for the pair. a car with 34,000 miles, driven in southern california, with many of the miles on the freeway and needing rear shocks after three years? the car maybe four years old but it has sat three months each year, which equates to sitting almost a year not being driven at all. it just happened when the car is out of warranty? this doesn't seem right.

While the vehicle was in motion, i head a snap sound from the rear passenger side. the care was not stable. i was going at a low speed of 25-28 miles per hour in a slightly hilly area. i thought it was a tire burst and parked on the side. noticed the read passenger side wheel has tilted. i got the car towed to tesla factory and got it repaired. costed me $2513. tesla was not able to explain for certain what happened. i heard there were several complaints of this nature.

Slowly reverse, backing out of the garage drive way and all sudden heard a loud crank noise underneath the vehicle on the driver side. try to drive up the drive way into the garage and the vehicle made a cranky loud noise. found a piece of metal broken and fall off on the ground under the vehicle. towed the vehicle to service center and advisor told the front suspension control arm/fore link assy was broken because something hit or impacted the side wheels/vehicle that made the the control arm/fore link assy broke. they quoted as customer's fault and advised to replace and charged for both side of the suspension control arms/fore link assy while only 1 broken.

My vehicle had the mcu failure that is well known. no blinkers, no autopilot, no ac/heating, no defogger etc etc. just blank screen. sounded like the recently acknowledge issue with the emmc but tesla required me to pay for an upgraded mcu saying my issue ws not covered by the extended warranty.

Center screen (mcu) often fails so that i cannot access the backup camera, headlight controls, and many other critical functions.

My main display is slower to start up, randomly freezes, reboots, or just goes black when i’m driving. this is the display that controls lights, the radio, the climate control system, and rearview camera. this happens at random times, including while driving.

Main control unit (mcu)has shut down several times. the screen has gone black and navigation functions and maps disappeared. inconvenience more than anything there. i have lost the backup camera and defrost functions. the car has remained pretty much drivable though i don't think i had turn signals (or at least the indication on dash). the car has been both stationary and moving when these things happened.

While driving the touchscreen became unresponsive and all functions associated with the touchscreen including traffic adaptive cruise control on the highway and the rear view camera while in reverse were inoperable.

Main screen periodically won't respond. rear, camera, an audio such as turn signal noises are silent. i have to reset my car by holding both scroll wheels on the steering wheel to return functionality.

My tesla has had several instances where the touch screen blanks while driving. some are for 30 seconds or less, but one lasted about 5 minutes. a lot of functions are lost during this time and warnings as well. i took my car to tesla but they only did a reset that was no help. twice i set up an appointment for this problem, but both times they said they remotely checked my car and see no issues. i received an email from tesla extending my warranty covering malfunction of a memory chip (embedded multimediacard). according to tesla, this malfunction may result in a blank or intermittently blank touchscreen but will not impact the ability to drive your car. this is exactly my problem, but when i contacted tesla they say this is not the problem my car has. i believe this to be a driving hazard and needs to be fixed immediately.

I was driving normally and had to apply brakes at a rail-road crossing intersection and my passenger front fore-link part of suspension broke. vehicle became undrivable and had to be stopped in middle of road. i had to get my vehicle towed to tesla service center in plano, tx and was informed that fore-link part of suspension is broken. it has been repaired now.

2 weeks ago i was driving down the freeway at night. my infotainment unit turned black, i lost: 1.. auto pilot 2. hvac 3. exterior lights 4. radio 5. maps, blinkers when i contacted tesla, they said nothing was wrong with my car. we could have easily got into an accident losing these vital things. how do you get tesla to fix this and what is the right fix?

Vehicle main computer lags, reboots, and comes up with a black or garbled screen regularly, including while driving, especially when a usb stick is inserted and/or the dashcam functionality is in use. tesla service insists it is a software issue (for over 1 year now) and has to date refused to replace any hardware despite spending several weeks of time attempting to fix the issues. the car has had 25 over the air firmware updates and has undergone two separate complete factory resets since my initial complaint to tesla in july 2019. symptoms prevent audio for turn signals and autopilot from working properly. prevent backup camera from opening or displaying properly. make using the built in navigation system and entertainment systems difficult and often dangerous, causing driver distraction. when the mcu reboots while driving it takes nearly 15 minutes for the nav system to restart. my tegra based mcu’s emmc shows roughly 2400 / 3000 avg block erases, and 81 reserved blocks, not meeting the new thresholds set by tesla engineering for replacement (which, for my h8g2d apprently require less than 65 resvered blocks remaining). the system has regularly shown squashfs errors due to corrupted memory.

Mcu1 failing. many reboots. known tesla issue. recall is needed.

October 1, 2020: touchscreen -- driving/street: heater speed can not be adjusted on the touchscreen. october 14, 2020: touchscreen -- driving/highway: on top of driving map a hologram from other function appears october 26, 2020: touchscreen -- stationary: when ever charging home or on the road or at supercharging, touchscreen is pixelated and shows random/weird screen not responding. no repairs were done at the shop after they've been notified multiple times. they attempted to install updates; disconnect and reconnect 12v battery; and i was told to rebooted the car every time it did happened and every time the issue have come back.

When vehicle is stationary, front passenger uses a seat-belt to fasten. after it latches on and passenger leans forward, it locks and the passanger is no longer able to move forward no backward. the car is still stationary and not turned on. passenger can no longer move. on a driver side it happens only when car is moving and the brakes are pressed; it locks the driver but always releases it. any car that we own or driven does exactly that. that issue was brought up every visit to repair shop and every time it was not fixed. we were educated on how to buckle the seat-belt. from invoice: concern: seats - customer states: seat belt continues to locked. can be reproduced. customer demonstrated concern to technician. found seat belt locking as designed when pulled all the way out. no repairs necessary or attempted. correction: general diagnosis - no trouble found

On two separate occasions the car accelerated on it's own. on august 5th 2020 it accelerated while it was being parked resulting in damage to the car. on october 30th, 2020 the car accelerated after i removed my foot from the accelerator for approximately 20-30 yards.

I was backing out of my in-laws parking space. i had the wheel turned and as i went over a small dip i heard a loud clunk. it sounded like something broke somewhere on the drivers side front end. i drove it home and when i would go over some bumps i could a knocking / clunking sound, like something was hitting together but only on the bumps. i brought my car into the tesla service center. i describe what happened and they said that this was a common thing. i commute 100 miles on the highway everyday to work so i have 115, 000 miles and my warranty has expired. tesla sent me as estimate for the work and it was $2150.67. when looking at it i noticed that they were replacing both the left and right side fore link assembly. i asked them why if it was only the left side (drivers) that broke and tesla said that they can't just replace one side, they need to replace both. i needed my car so i paid the full amount.

Model s in the junkyard https://www.iaai.com/vehicledetails/36841588?rownumber=96 back wheel gone whompy. tire worn away where it has been rubbing against the bodywork. photo attached. please get these lethal jalopies off the roads. thank you keef

Tesla in junkyard. wheel gone whompy. https://www.iaai.com/vehicledetails/37456285?rownumber=70 have a ludicrous day. regards keef

The mcu (master control unit) is the 17" touch screen display that controls most of the functions of the vehicle. vehicle has been plagued over it's live with freeze up's and reboots. april 2019, screen locked up and would not restart, which caused vehicle to loose propultion, power assisted brakes, power steering, window controls (had to use emergency manual release to exit vehicle, then go back in and squeeze between the seats to get my disabled son out of the back as the back door handles did not operate either and had to try and find the well hidden manual release hidden under the carpet with no markings to get the rear door open and him out of his car seat). vehicle also would not go in to park, i had to use my shoes (with steel toe) under the wheels to keep the vehicle from rolling down an incline. this also prevented the hood from being opened to potentially pull the power to the vehicle to force a reset as the reset buttons did not work. also trunk would not open and had to climb through the inside to get to the manual release for the trunk to get diapers for my disabled son while we waited 4 hours for a tow. once doors were shut, no way to get back in. head lights also would not turn off. had it towed to tesla service of highland park, illinois from milwaukee county, wisconsin. they said the headlights stayed on all night, and that the car "fixed" itself the overnight some how. no additional information would be provided. that was the worst failure, however, it still locks up and reboots at random times as it's in use. either while driving (when that happens i loose turn signals and other safety features as well as ability to control vehicle settings) or while parked preventing it from being driven.

The car has a defect mcu. all safety feature of the car has been disabled. i can not control climate control. i have lost my rear view camera. i can not make any changes to any setting to my car. i cannot turn off my car and my car is constantly on. i have to pull fuses to shut off certain aspects of my car or my battery will have significant drain while parked. i have brought my car into the a tesla service center to have the issue repaired. they do not have the parts and keep delaying the repair. the defective mcu is a know issue, i am surprised tesla will not replace the unit with a non defective unit and will only replace it with refurbished parts. also, for a know defect that affects the safety of the car, why wont tesla keep an ample stockpile of boards to repair the issue. all they are doing is pushing the issue further down the link without any intention to properly fix the defective mcu.

Lower right control arm failed. fully cracked and piece broken off. vehicle was stationary got two weeks and had zero suspension issues until being moved out of parking space. upon movement 1-2mph wheel started to rub wheel liner upon investigation found broke control arm

Mcu gets stuck and back up camera doesn't come up. once mcu went blank and the car didnt go into drive mode while trying to drive and took a while to go to drive mode and no rear back up camera at the same time. one time when the mcu is rebooting, while i was it was in reverse and the dashboard display got stuck displaying r, while i switched for d drive mode and the car was going forward but display showing r, if i wasnt paying attention would have hit something.

Car mcu (main computer that controls the vehicle systems) failed. when this happens you lose turn signals and a/c among other vehicle control systems. apparently this has become so common most tesla owners i hear from have had to replace this at thousands of dollars. you can’t use the car unless it’s replaced as so much depends on it (like turn signals & other safety features). tesla says it’s a known issue and the first generation (mcu1) has a memory issue that will cause this for all of them eventually. your only choice is a replacement (that we are told is defective like the original) or a few hundred more for an upgrade to mcu2 which tesla days the defect is fixed and won’t happen with. i feel because this is a known defect that affects legally required items like turn signals and other safety features, that tesla should issue a recall or perform the replacement at no cost to owners.

The emmc flash memory is failing, leading to the main screen blacking out for several minutes happens randomly while driving and when at stop and when the car is booting up. this prevents adjustment of several components including climate control, manual lighting, cruise control/autopilot, music it has been happening for over a month, progressively getting worse. service came out to just reset the 12v and update the software and said everything is good but it definitely is not because its getting worse day by day

Car keeps shutting off. paid $7k for full self driving. tesla refuses to change chip to mcu 2 without paying $2500 plus tax. mcu1 fails with car shutting off, not starting at all, phone disconnected, app disconnected, ac dead. you must force tesla to change to mcu2 at no cost.

I understand the nhtsa is presently investigating issues with the emmc within the mcu (i.e., the touchscreen). my vehicle has recently experienced this issue and i would be happy to talk to an investigator about my experience.

My instrument panel and big screen goes out and it starts to boot loop while i’m either driving or when i get in and i try and drive off. my turn signals don’t work and i can’t see my speed.

The emmc flash memory is failing, leading to the main screen blacking out for several minutes both while driving and when at stop and when the car is booting up. this prevents adjustment of several components including climate (fans, defog, ac), manual lighting, cruise control/autopilot, etc. it has been happening for over a month, progressively getting worse. tesla is telling us we have to replace the flash memory (~$500, but there is no guarantee the problem won’t reoccur), or replace or upgrade the mcu (~$1500-2500). the car was recently upgraded to full self drive hardware (paid for in 2016) and others have reported that this contributes to the memory dying, so we contend this design flaw should be repaired by tesla for free.

Mcu blacked out while driving on highway and when parked (sometimes while in reverse). “autopilot features unavailable” and “center display unavailable” error messages. rear view camera was not available. car startup and reboots took excessively long time. navigation and voice commands were inoperative or unusable due to delay / inaccuracy. web browser and screen rendering were increasingly delayed. all happened the day after full self drive upgrade was installed on 6/26/2020 with 30k miles. tesla replaced rear camera, wiring from rear camera to mcu (8/10/2020 with 31.4k miles) and, ultimately, the replaced the mcu with the same old mcu (tegra chipset, 8gb emmc on 8/26/2020 with 31.5k miles). logs with dates, times and symptoms available, along with tesla service repair invoices with dates, mileage and parts replaced.

The center touchscreen display is failing. this display controls most functions of the vehicle from climate control to entertainment. currently, i am unable to active the rear defroster or adjust the climate controls. this is a known issue and the problems will get worse over time.

Passenger door automatically opened when vehicle is in motion on a city street. no passenger was occupying the seat.

Media control unit (mcu) stooped working due to a chip failure. this resulted in a blank main screen (which controls many functions of the car). the ac did not work, not did the turn signals, or reverse camera. i had the faulty chip repaired at my expense and car functions fine now. tesla is aware of this issue, and is unwilling to take responsibility for something that can clearly create an unsafe vehicle.

My parking brake actuator has failed. tesla has refused to replace it under the recall. they claim that my car was built one month after the recall ended, and is not impacted. however when asked for the different part#'s they did not provide how they determined my parking brake was not affected. i tried to work with their management and they continue to decline replacement. my car was built in 2016 november. it is highly unlikely that a cut in at the factory occurred that quickly that they didn't use the defective parts during this time.

The center screen (infotainment center) went blank on me and i could not control main features. i couldn't control my sunroof which was left open to vent. i couldn't use my rear view camera. all sensors were not working. the air conditioning and heater was my working and i could not control them. defroster and radio were not working as well. i could not control the headlights and certain driving modes.

Mcu failure just outside of warranty causeing lack of safety featuressuch as loss of backup camera, loss of turning signals, loss of emergency hazard lights, loss of headlight controls, unlocking doors from inside of the vehicle. fee to replace these basic safety features was $2000

Center console is now experiencing the "black screen of death" after 4 years of ownership. same issue as described here: https://electrek.co/2020/06/24/tesla-investigation-mcu-touchscreen-emmc-failure/

This is an on going problem with the large center screen that controls almost everything except driving the car. it would freeze and stop all control of navigation, ac, audio, other auxiliary function. i had it repaired at least 10 times. most recent problem it has for the past 2 months is all audio function stopped working. no audio at all, even when turn signal was on. it takes more than one minute to start up the vehicle every time.

Would you guys please do me a favour and just look at the photographs of this shompy wheeled tesla. https://www.iaai.com/vehicledetails/37025307?rownumber=5 this is insane. how many more examples do you need? how many more people need to die? i please please please recall these deadly cars. thank you. keef

My main center display went blank. failed to come back after multiple reboot attempts. climate control, gps, suspension, backup camera, and most functionality lost. first noticed when stationary in my garage.

Here is a 2016 model s in the junkyard. https://www.iaai.com/vehicledetails/37074046?rownumber=18 it has not been in a crash, there is no sign of impact damage and no air-bags have been deployed. the back wheel has been wrenched off by the torque of the motor. all of the suspension links and also the cast lower arm have snapped. there have been so many similar failures in teslas that it is absolutely certain the suspension parts are too weak for the job. this is getting silly. when you have a moment to spare would you please demand a recall. thank you keef

The mcu failed early which causes the entire car to be undrivable. the car will not unlock and the driver does has access to the vehicle. apparently this was known flaw by tesla and instead of fixing it under warranty, they are charging the owners $2000-$5000 to repair.

Handle on passenger side failed, could not open door. touchscreen failure, loss of all systems except basic driving functions, this happened after turning on climate mode. now climate mode is constantly on running the a/c for the last 2 weeks

I drove to a store with no issues. upon backing out of a parking spot i heard a 'break' and then felt the front right tire rubbing against the car. i noticed the front right tire was positioned further back than usual and determined something broke under the car. towed the car home, and used a camera to capture a break in the front fore link. as you can see in the pictures, i wasn't involved in any accident, nor did i hit a pot hole of any sort. i had the car towed to tesla where they fixed the problem, but stated that this was not a recall or covered under warranty (i was outside of the warranty). i discovered online that this is a common problem with model s and x's. i submit this to you for your review as i believe this is a severe safety issue and should be recalled. also, attached in this invoice from tesla. they replaced the broken passenger side fore link and also replaced the driver side fore link as i believe they felt it would fail in the future.

Tesla mcu (media control unit) has well known and documented emmc chip that will fail on all model s and x cars from 2012 to summer 2018. this was a result of tesla engineering writing their logs to the emmc which has limited number of write cycles, tesla has since resolved where logs are written but the damage has been done. tesla refuses to accept this mistake and will charge users $1300+ to replace. when this issue occurs the following safety issues happen ·blinkers do not work. ·drive after a 30 second timeout · no aeb (advanced emergency braking) · no controlling suspension height · no manual control of headlight lights · no blinker sounds · steering mode defaults to some setting (e.g. if i have it set to sport, during reboot of mcu is changes to standard or comfort, not sure but i can feel the steering wheel take less effort to turn than my normal sport mode) · no hvac (heat, cool, vent) · no defrosters · no seat heaters · no steering wheel heaters · no radio/streaming · no app connectivity to control the car · no ability to see the car charge status from app · trip a/b · profiles · user settings · homelink · bluetooth pairings · no rear view camera this issues happening to all models world wide reference this post to see the hundreds of users that are affected by this and force to seek alternative methods of repair that is not tesla approved. at which at any point tesla could remove features from cars for not using one of their approved service centers. which appointments are over one month out, forcing most users to drive their car in unsafe manors

Mcu failure causing no a/c, and causing non critical electronics to become inoperative due to design defect

Main display failure. unable to visualize controls. temp over 100 degrees in car. could not defog windows. unable to out car in drive or reverse

The main computer turns right off a couple times a day. when this happens while driving, most safety features are disabled and the cars electronic stop working. the cpu is known to have issues because a chip inside gets overloaded and does not clear itself properly. a recall should be had to replace this chip that does not remove the cashe properly.

Upon entering the vehicle, the touchscreen remained blank and the a/c was blowing. the dashboard display was working and the car was able to be driven. the speed control and auto assist functions were able to be engaged, but did not function properly. the turn signal lights did not function while driving and the a/c did not turn off after leaving the vehicle. the phone app was not able to connect to the vehicle as well. we do not know why the touchscreen failed to work. the car was driven directly to the tesla dealer and left to be evaluated.

Please see the attached report i filed on safer car.gove and the letter i wrote to tesla. i have not got response to any of those.. .this problem happened after i had successfully turned the car 90 degree to park headon. the car had to be at a very low speed at that time. then when i as just a couple of feet from the curb, the car accelerated out of control. if you get the report from tesla, you will find that car could not have accelerated this fast even if i had pressed the accelerator pedal by mistake. many other drivers have experienced the same problem. it is a serious problem and please don't take it lightly. i asked tesla to give me the report of that time and they did not give. we all feel that tesla has become so mighty that it doesn't care. we depend upon you for our safety. so please do full enquiry.*dt*jb

The big screen for entertainment get black after 60000miles and never get back. contact with service center, they point out it failed because of failure of mcu part. as heared via internet, its reason maybe out of memory because of logging files. and for a 100k+ car can not handle with this, i am suprised. and it definitely a time bomb.

Mcu1 failure. not able to have access to control panel for ac, power charging, main contol screen is black and unresponsive

Mcu1 shows sign of failure but no option other than pay over 1000 dollars for rebebrish part from tesla or upgrade to cu2 to ensure being in danger in the future for $2500 0lus tax regardless you have warranty or not.

The main screen on my 2016 tesla model s has gone out and i am being told in his a known bad mcu issue. my car is 52 months old with 50,361 miles. this needs to be declared a defect so tesla is responsible for fixing this issue. i have been told the repair is over $2,000.*dt consumer stated telsa refuses to repair the vehicle under warranty.*jb

The main screen in my tesla often experiences long start times, shuts off unexpectedly while driving on highway or surface street, limiting ability to control headlights, rear view camera, or operate defrosters and turn signals. one instance, i was unable to switch on headlights while driving. another time i was unable to activate my left turn signal while driving, instead the car activated a portion of the left headlight. i frequently need to follow a reboot process on vehicle start in order to drive. the delay in or need to reboot prior to vehicle startup has been occurring more frequently in recent months. i've also experienced garbled display graphics while driving, requiring the need to reboot (one or more times) to operate vehicle function. the vehicle is still under warranty and service center informed me that the mcu computer will fail in approx. 1-1.5 years, but could not be replaced now.

Mcu died.

Ball joints fail without warning.

This issue happened out of nowhere, no collision, no potholes, and no exterior force. all of a sudden i noticed a clanging noise in the front left wheel housing. this only happens when going at low speeds (5 to 15 mph). this noise is especially apparent when going over speed bumps or up/down driveways. few days ago i near a very very loud bang noise from the front and all of a sudden when i back up the car the wheel was scrapping against the inner linning and would not allow me to turn the steering wheel all the way. then i parked and noticed the wheel was off center (see picture). i took it to the service center and attached below is the estimate. only the front driver side had the issue, but the estimate includes a replacement of the parts for both front driver and passenger side. reason for replacing both is the parts being replaced are updated parts. this is a saftey concern because if going at higher speed and these parts will fail will cause the car to loose control.

Mcu - master control unit has failed (center touchscreen). without it, the turn signals, hvac, radio, reverse camera, gps and remote connectivity do not function.

Central touch screen unit also known as mcu1 that controls most of the vehicle’s functions is not working properly. response time is very slow, it lags and ramdomly restarts when the vehicle is in motion.

Mcu1 screen constantly reboots taking away all controls from the driver. happens multiple times. when screen blacks out it will last hours or days and you are unable to control anything inside the car as it is the main unit that controls all items inside the car.

Tl* the contact owns a 2016 tesla model s. the contact stated while vehicle was at a stand still, the vehicle failed to start-up due to the media control unit being inoperable. the failure caused the vehicle charging to be slow. the contact stated no warning light was illuminated. the vehicle resumed normal operations after 5 minutes. the vehicle was taken to tesla located at 5544 okeechobee blvd, west palm beach, fl 33417, where the vehicle was diagnosed and the contact was informed that the media control unit needed to be replaced. the failure recurred. an email was sent to the manufacturer however, there was no response. the failure mileage was approximately 38,000. *ln*jb

Main control screen routinely went black. renders the ac and other critical vehicle controls useless. this is a known failure for mcu1. this happened mostly while driving. screen was replaced by tesla with refurbished model which will fail the same way. rather than replacing with mcu2 which does not fail in this manner.

The central cluster display died completely, black screen. no ac, no turn signal available.

Mcu computer is blacking out and requires constant resets. connection to the app is spoty. computer showing signs if not working properly. reported to tesla. was told they cleared my memory and they are “diverting my concerns”

Media control unit constantly rebooting while driving resulting in the loss of navigation, rearview camera, hand free, driver assist safety controls etc. memory card failing in unit. this has been getting steadily worse over the last three months. the last occurrence was 6/30/2020. *tr

Center screen goes dark and no access to controls during driving. it happens when backing up or randomly during driving. tesla first sent a software update to fix the issue and scheduled a mobile technician visit. after the software they sent i was told it’s taken car and cancelled the july 2nd 2020 technician visit. on 6/30/2020 after the update the screen went bland and yesterday 7/1/2020 they schedule a service center visit on the 7/17/2020 in bloomington il, they have to wait for the parts to arrive. yesterday night 7/2/2020 i got a email that parts have been ordered, my concern is that they might use refurbished parts or use the same defective screen and i will have the same problem in future.

First time: mcu went blank 2 25 2020 2016.5 ms 75d 92,180k miles mfd by tesla 7/16 build date. drivivg to tesla service center charlotte, nc. first repair 25 feb 2020: "concern: customer states the touchscreen is blank confirmed mcu was blank and did not respond. performed 12v reset and display did not come back on. necessary to manually install firmware update and then install a second package using over the air method. firmware packages successfully installed and center display return to operation. high memory usage was due to satellite map data. if this symptom returns, replacement of the mcu will be necessary. correction: general diagnosis price $175.00 second time: mcu went blank 3 30 2020 tesla service center removed and replaced the mcu. total cost to me amount ...$1,544.40. my safety issue was the ac and heat and defrost inoperative. along with my model s unable to charge and loosing charge. when my black screen happened my ac/heat did not go to default...it just didn't work. i live on a mountain and when i was driving to the tesla sc in charlotte 117 miles away, on a cold morning the windscreen fogged up. i had to wipe it with a rag on a stick. other owners have mentioned this on youtube.com videos as a safety issue. a possible solution: for $642 https://www.ccitesla.com/index.html# [email protected] i would love to have my tesla charlotte, nc service center install the improved chip card and upgrade my 3g to 4g at the same time. that would solve this mcu problem 4 me & all. but, that's only a "dream i have"... this tesla mcu1 emmc chip blank screen fail is highly distracting and disorienting to the driver and an extreme safety hazard...

Mcu1 computer failed. 2016 model s 85d. rear camera,ac,blinkers,and many other things don't work. car is dangerous to drive. happened over night and i have no other choice to drive it.

Center control screen went dead. vehicle was parked in parking lot when failure occurred.

Mcu failure: display went dark, turning signals stopped working (not sure about external but internal didn't blink), climate control and most console systems were locked and unable to change. seemed like most auxiliary systems failed.

Please add this incident to your tesla battery fires investigation. i have used the vin from another wrecked tesla since i do not have the vin for the tesla which burned to a crisp in this incident. here is a report and video from the local fire department https://www.instagram.com/tv/ccztahghcru/?igshid=1dgylupmy80i0 https://www.youtube.com/watch?v=mntuzbiofty it is reported that the car was plugged in and recharging in the garage when it ignited. the fire is ferocious and continues to reignite even when the firefighters are blasting it with water. this fire could easily have killed an entire family. please speed up your investigation into these deadly tesla cars. thank you keef

Media control unit screen cycles on and off while driving, causing a total loss of critical safety controls including lighting, defrosting, and reverse camera capabilities. tesla recorded this complaint previously as a cosmetic issue and agreed to fix under warranty, only to later retract.

The mcu failed rendering the vehicle unsafe to drive.

The whole screen in the car is black - cant turn on ac, music, sunroof, or back up camera. loss of rear and front view camera

My mcu died and replacement has been ordered for $1700 because the car is out of warranty. nhtsa already has started an investigation on this mcu problem. as you know, the mcu failure makes the navigation system inop, as well as rear camera, security code, etc. this is a very safe car, but not without the mcu

The touchscreen which controls everything including climate, navigation, rear view camera, sun roof, windshield heater , music etc *extremely slowed down* after upgrading the autopilot hardware to full self driving (fsd) computer. the touch screen response is very slow or often fails. now tesla is asking $2500 to upgrade for faster & more responsive touch screen. i believe the latest fsd upgrades & over the air upgrades are showering the response of older cars and tesla is monetizing this opportunity

Mcu failure

My car's center screen console stopped working after an update. i could not reset it and so it stays blank using reset instructions from tesla. i do not have access to my turn signals, backup camera, cabin and climate controls making it less safe for the vehicle to operate. the vehicle was stationary when it happened. i believe and based on conversation with tesla this is an mcu problem with they have me pay $2500 to upgrade. i think this is an electrical systems design fault and should be subject for recall as they should know that the vehicle cannot handle data they are pushing to the vehicle via software update.

Main control unit failed making the entire car unable to drive. this is a known issue by tesla. every car with an mcu1 will eventually and prematurely fail.

The main control screen has been intermittently inactive or black. almost everything in the car is controlled by this screen. i have asked them to fix it for over two years on over six occasions with no resolution. the screen now at 64k miles is totally dead and will not restart. it disables the ability to charge the motor drive system battery, the ac heat and defroster system, control of the lights and wipers. according to thousands of web pages this issue is caused by software disabling the main file system memory chip prematurely. telsa service wants me to pay $1146 to fix this out of warranty even though i complained about it multiple times during warranty. it makes the car useless and unsafe and there should be a factory recall issued.

Mcu failure when my car just ran out of warranty. i reported issue with car computer booting when car was in warranty last year: the power up time seems less responsive, the touchscreen became less responsive and would freeze at time. tesla service center did a "bandaid" fix at the time. my mcu complete failure now, with no center screen, no rear camera, no signal lights which make it extremely unsafe to drive on the freeway. after waiting for appointment for 3 weeks while i have been driving my wife's car to work, i brought my car to tesla service center, told out of warranty, and also told mcu part in backorder and not available, while tesla is aware of this issue (they sent me an email last week to authorize a mcu replacement). i believe this is a design fault of the car that this mcu should be recall and replace, as i have read tesla is aware of this and upgraded a new mcu since 2018.

For multiple months my center screen of my 2016 model s 90d has been freezing, displaying strange characters, taking a long time to respond, and rebooting. upon entering my vehicle today the screen failed to turn on. after performing a reset which failed, and continuing to drive, the screen rebooted while driving. about 2 hours later, upon entering my car to drive home, the screen was again dead. the brake lights, turn signals, reverse camera, audio chimes, high beam headlights, autopilot, etc do not work. tesla service is booked out for over a week.

My mcu failed which caused a series of safety issues. the backup camera no longer works. i can not control exterior lights. i cannot use the front or rear defroster which is problematic since the ac is stuck on the on position which causes condensation to form on the windshield, but without defrost control i cannot effectively clear the window. in additional all sounds are disabled which means safety systems such as turn signals and other warnings such as forward collision warning do not work nor can these systems be adjusted.

The center console on our car died 4 years and one month after purchase (one month out of warranty). the car cannot be driven. fortunately the car is in the garage; we have had the console die previously during driving, which is super scary. the mcu unit is bad. our car only has 25k miles on it. many other older teslas have had this problem.

Tl* the contact owns a 2016 tesla model s. the contact stated that a year ago, while trying to exit the parking lot, the gear was put in drive, however, the vehicle accelerated backwards and crashed into the vehicle behind. there was no injury. there was not police report. the vehicle was damaged but was not towed. the failure the air bag did not deploy. the recurred recently as the contact attempted to park between two vehicles the vehicle went in reverse and crashed into the vehicle on the left. the contact was not sure of any warning. the dealer was not called in either cases. the manufacturer was not made aware of any of failures. the vehicle was not repaired. the failure mileage was approximately 33,000.

Center screen shut off while driving due to a “mcu” failure (diagnosed by tesla service). i lost ability to control taillights, rearview camera, high beams, climate control, charging information, navigation, passenger airbag indicator. i was driving on a multi lane highway when it failed. drivetrain, brakes and steering seem unaffected. at tesla service they tried to diagnose, and one of the resets disabled turn signals, which is a legal issue in addition to safety. the screen had rebooted several times on its own in the preceding weeks.

My center screen went black (mcu failure) while driving on a long trip. i was unable to see the backup camera or parking sensors. my aeb did not produce an audible warning when activated. i could not use hands free bluetooth for calling. i could not adjust climate control.

Failure of touchscreen of 2016 tesla model s #128735 (march 2016 build). was told by tesla mcu (media control unit) needed to be replaced because flash drive was filled. i had the mcu repaired by a 3rd party repair facility specializing in tesla's where the flash drive was replaced with a larger chip. i would hope that owners whom had to have this part replaced either by tesla or 3rd party would be compensated for their out of pocket expenses. i chose 3rd party repair because their fix is permanent, vs tesla whom was going to replace my mcu with the same part, giving it another finite period of time before it fails again. tesla even admitted to me on the phone that the mcu has a limited life cycle of 3-5 years. i advise nhtsa contact [xxx] of gruber motors at 800-658-5883 x500 to learn more about why the mcu fails, and how to permanently fix them. gruber motors is the leading non oem ev repair facility in the usa. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

We are also have problem with our tesla and its emmc module (flash memory in montitor, this controls everything dashboard visuals, speed etc, sunroof, hvac, rear camera, can prevent car from starting up. *tr

The computer unit on my tesla model s occasionally either goes black or gets pixilated and turns into all kinds of rainbow colors and stops being functional. this is especially concerning because all of the vehicle information and controls are processed through the unit. *tr

The main touched which controls majority of car functions just randomly freezes. the car is drivable, but barely. ac blows air at full blast but doesn't cool, signals don't work, lights are stuck either on or off. etc. can't lock the door. defrost cannot be activated. so it's not trivial. *tr

I didn't realize we can make complaints. the touch screen constantly becomes unresponsive on my tesla. i always have to reboot it in order to get it working again. system has become quite sluggish and unreliable.

In late 2019, the center touchscreen began slowing in responsiveness and freezing at times. the dashboard screen sometimes went completely black, requiring a reboot. when the center touchsreen malfunctioned, the backup camera would not come on when in reverse gear. the freezing and slow response to button presses continued to deteriorate. the whole control system (both screens) would go dark and require a reboot several times a day. tesla claimed that they "could not reproduce" the problems. i finally paid $2500 plus tax for tesla to upgrade the main control unit from my version 1 to the newer version 2. *tr

Ecu1 is failing. memory chip, paint on mirror peeling.

While driving aim freeway at 65 started having system failure. first the gps, then air conditioning, then rear view camera, then radio. the risky one was air conditioning. ambient temperature was 110 f. outside of quartzsite, az. *tr

Door handle failure. the door physically opens by itself once the vehicle is placed in park and handle extends. this vehicle has had multiple handles replaced already, either due to not extending, so no ability to use and open car door at all, extending but not functioning, not retracting, and extending and physically opening the door with no occupant interaction. happens when vehicle is stationary. current failure could allow an external threat into the vehicle when putting the car in the park (such as carjacker, rioter etc...) my previous model s had over 15 door handles replaced due to a mixture of the same above issues. this is out of hand, a recall needs to be done. *tr

My model s has also been having screen and rear camera issues. atleast twice a week the screen goes black then flashes back on several times especially when it is warm out. other times the screen lags and the rear view camera either stops working or has glitches where it will pause or lag. it actually caused me to damage my car by backing into something. *tr

The center screening (mcu) is defective. it often will be rebooting by itself while driving. while this does not affect the mean drive motor functions, it does affect the backup camera. also the random reboot is distracting while driving. it is my understanding that this is a known issue with tesla mcu1 units.

The center control screen went blank and could not be rebooted. it was determined by tesla that the mcu computer failed and had to be replaced. my four year warranty had expired the previous month so the cost to replace was $1,680.25. though the car was drivable the turn indicators would not work. you should know that this is a very common failure on all teslas that are four years old. this car only had 47,770 miles on it at failure. it failed at startup. *tr

Vehicle was tboned on the driver's side and neither the side nor curtain airbags deployed. *tr

Car stationary. in garage mcu1 center screen dead upon start of car. root cause is emmc chip. car is severely impaired as much functionality is controlled via the mcu1.. turn signals do not work. cannot charge car at normal operating rate. detailed impact here https://teslamotorsclub.com/tmc/posts/4672707/ tesla is making customers replace defective mcu1 with same part that also has the same mcu1 with same emmc that is known to fail over time. *tr

The main computer panel failed, giving no access to controls, camera, heat and air, auto braking. after the 3rd time of failure the main computer panel stopped working completely. leaving it unsafe to drive. the vehicle in the first 2 instances failed while driving and a hard reset of the computer fixed the problem. the 3rd time it stopped working upon startup where i had a 100 mile drive home and did have to drive without the use of the main computer screen. i took the vehicle to tesla and had to have the entire module replaced for over $2000.00. *tr

My media control unit (mcu) has failed and tesla is slow to provide me a replacement. they claim that i will be provided a "refurbished unit" as soon as one becomes available. the mcu failure has impacted my cars rear backup camera, the charging system, the ability to turn on/off headlights and fogs lights, driver settings such as steering (ride selection), front crash warnings, etc. my turn signals are not responding either, and i'm gravely concerned about other safety features failing without this component being replaced. tesla acts like it's main purpose is for media like navigation, music, etc. but as i stated, several items are direct safety hazards. tesla knew of this mcu problem long ago and should have issued a recall for all tesla model s owners experiencing this problem. *tr

Infotainment austen’s went bad causing me leto not know my speed or any information on the unit.

Mcu slows down and eventually stops working leading to replacement on cars maybe 2 years old. *tr

There are two things. first the battery pack does not have the original performance as tesla slowed down supercharging and not getting the miles the battery is supposed to get with a safety update. second the touch screen glitches and has to be reset many times and it has a common issue of the memory going bad and i am now seeing symptoms of it going bad. *tr

2016 model s touchscreen went black. required replacement. tesla service blamed it on the computer failing. *tr

Touch screen failure during driving and reverse after upgrading to full self driving computer hardware. complete loss of screen, rear view camera, audio, climate control and all other features associated with touch screen. *tr

Here is a tesla 3 wheeler freshly arrived in the junkyard. https://www.iaai.com/vehicledetails/36462892?rownumber=17 the tread on the back wheel has been completely stripped away after the wheel went whompy. finally, when the suspension giblets could take no more the entire wheel and suspension flew off. you can see all the stretched and broken giblets.... it's not pretty. this owner was lucky to survive. many more owners have been killed by these lethal failures. does elon musk have a license to kill or what? please issue a recall. these things are killers on the roads. see photos attached. *tr

Tl* the contact owns a 2016 tesla model s. the contact stated while driving out the driveway the contact heard an abnormal sound, and became aware that the ball joint separated from lower control arm on the driver’s side front suspension. the contact stated an unknown dealer was contacted however, no assistance was offered. the vehicle was not diagnosed nor repaired. the manufacturer was not informed of failure. the failure mileage was approximately 2,497.

Drl burn out repeatedly. this is a common issue for 2016-2020 model s headlights. headlights need to be replaced for the second time in just 50k miles. *tr

My front suspension is clunking and chattering and causing the steering wheel to vibrate at low speeds. tesla has denied it to be covered under warranty.

Here is a model s in the junkyard. https://www.iaai.com/vehicledetails/35797112/6 front wheel whompy, back wheel very whompy. this would be amusing if it were not so serious. please do your job and have these death traps recalled immediately. thank you. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2016 tesla model s. the contact stated that while driving at approximately 10 mph, the vehicle accelerated independently causing the vehicle to hit a pedestrian and crashed into a brick wall while hitting another pedestrian. a police report was filed. the air bags deployed. the contact stated that there was a head and foot injuries sustain by the pedestrians that needed medical attention. the vehicle was towed to the contact’s residence. the dealer was not contacted. the vehicle was not repaired. the contact attempted to contact the manufacturer however, there was no answer. the approximate failure mileage was 7,000.

Tl* the contact owns a 2016 tesla model s. the contact stated while entering a garage the vehicle accelerated without cause while stopped. the vehicle collided into a parked vehicle causing it to collide with a wall, totaling it. the contact stated her neck was sore however, medical attention was not required. a police was not filed. no warning lights illuminated nor did the contact hear any abnormal nosie before the crash. the vehicle was towed to accurate auto body (9042 willows rd, redmond, wa 98052 (425-970-9699), however the cause of the failure was not diagnosed. the manufacturer and dealership was not contacted about the failure. the approximate failure mileage was 29,886.

Model x in the junkyard. this is beyond ridiculous. all four wheels have gone whompy and it hasn't even been in a crash. see for yourselves just look at the photographs. better yet...visit the junkyard and inspect it. talk to the owner. this is insane. please demand a recall. i can only report the obvious cases where the wreck is not too badly mangled. i am certain that these weak suspension parts have claimed many lives but dead men tell no tales . have a nice day, try and stay awake and please demand a tesla recall. thanks. keef

This is a complaint about repeated systemic failures of tesla suspension components. i have used the vin of a random wrecked tesla in order to complete this online complaint. here is page 13 of a long thread of complaints on the tesla motors club forum. https://teslamotorsclub.com/tmc/threads/another-front-suspension-control-arm-failure.114967/page-13#post-4477250 most of these complaints have not been reported to nhtsa. since i sometimes pass teslas travelling towards me on the highway i feel i have a perfect right to complain. here are examples from that thread. snip**kasper1g said: ↑ mine snapped 7 days ago and today tesla said that the control arm caused more damage and it would cost me 12.000€ to fix it. since the car is 3.5 years old and has now 176k km it has no more warranty... i'm preeeeettty much f**ked isn't the part that failed part of the us recall? if so, how is the uk part different? i'd posit that the entire repair should be a warranty/safety defect replacement and repair, no? this isn't right; please escalate with your tesla leadership team, and suggest a follow up complaint to the uk version of the us nhtsa--along with a copy of the recall.** snip** location:hong kong had this happen 6 days ago. tesla replaced my mx90d's front left forelink... my car only has 13k km on it and it is 3 years old. it just snapped backing out of a spot,when i took my car back out, there were scratching sounds when going down hill. almost could not get out of the car park as the scratching got worst on the downslope. it was hard for the tow truck to get the car since it was in an indoor car park. now i am afraid this will happen again when the car is no longer in warranty. tesla said normally this would cost $400usd per leg to repair. there should be a recall! why is there no recall? please wake up! thank you. keef

I was traveling on a two-lane divided highway when i accelerated to pass a vehicle to my right. as i passed the vehicle and released my foot off the accelerator pedal, my car continued to accelerate at a high rate of speed. unsure of the reason for this continued acceleration, i put the transmission into neutral and coasted to match the speed of the surrounding traffic. arriving at the next traffic light, i put the transmission back into drive and the rapid acceleration stopped. i was able to go back to my home and inspect the accelerator pedal and its surroundings. upon inspecting these, i observed that the driver’s side floor mat directly below the accelerator pedal was raised up from its normally flat position on the car floor enough to catch the accelerator pedal and keep it depressed. when i turned over the floor mat, i saw that a circular piece of velcro attached to the underside of the floor mat, had lost its adhesiveness causing it to detach from the floor mat and bunch up under the floor mat below the accelerator pedal. this bunching up was enough to raise the floor mat to a sufficient height to catch the pedal. had i not kept cool and put the transmission into neutral, i shudder to think of the wreckage and carnage which may have ensued. this car advertises acceleration at a very high rate of speed; 0-60 mph in a mere 5.5 seconds. that is hardly enough time to react to such a frightening situation! curious about how other car brands deal with driver’s side floor mats, i noticed that most cars driver’s side floor mats are safely clear of the accelerator pedals. not so with my 2016 tesla model s. i believe it to be a major design flaw which should be reviewed expeditiously and corrected by tesla as soon as possible before a tragic outcome ensues. i have removed my driver’s side floor mat to prevent such a terrifying scenario from happening again. thank you

Received a safety recall letter and tesla has been unresponsive to correct safety recall code: 19v-002

Experiencing major and painful pressure buffeting from the lift gate of the model s. this issue has been well documented amongst many owners and the resolution is to adjust the rubber discs that come into contact with the plastic adjustable shims of the car body. i’ve performed this adjustment and so has the service center. but now, there’s no way of resolving this issue. additionally, tesla service refuses to even acknowledge this obvious defect. my 15 year old son and i performed extensive research on this matter, and we discovered a direct correlation between the inconsistent panel gaps of the rear portion of the model s and the pressure buffeting. the threading attached to the frame, under the plastic adjustable shim is straight on the drivers side, and askew on the passenger side. the surrounding aluminum is also showing signs of ductile fracturing. the movement of this threaded component, prevents the shim from sitting equal to the drivers side shim, therefore causing the lift gate not being able to fully sit level, causing inconsistent gaps at the adjoining panel transitions. even more disturbing, the aluminum body panel that surrounds the lift gate opening is exhibiting a significant tension stress. i haven’t removed any interior body trim panels to examine the adjacent panels. i measured the body gaps resulting from this structural failure with a digital caliper. the difference in spacing is 3mm. this is significant. i’ve attached photos of the threaded rod area showing signs of ductile fracture, the right side of the lift gate opening exhibiting signs of failure from the tension stresses. this vehicle has never been in an accident. this potentially dangerous defect should be investigated and publicized to other unsuspecting model s owners. this is an imminent safety concern.

Tl* the contact owns a 2016 tesla model s. the contact stated while entering the garage at the residence, the vehicle independently accelerated. the vehicle struck a wall and a water heater. there were no injuries sustained. the contact stated that the air bags failed to deploy. there were no warning light illuminated. the vehicle was taken to local dealer tesla service center located at 68080 perez rd, cathedral city, ca 92234, where they were unable to duplicate the failure. the vehicle was repaired. the contact stated on january 23,2020, she selected the feature to automatic park her vehicle, but while the vehicle was reversing it impacted another vehicle. the vehicle had not been diagnosed or repaired as of yet. the manufacturer had been informed of failure. the failure mileage was unknown.

I was approaching a stop sign with my foot lifted above both pedals (brake and accelerator) when my car accelerated forward. i had always thought that most of these unintended accelerations were due to a driver hitting the accelerator pedal instead of the brake pedal so i noted that my foot was not resting or pressing on either pedal. i put it down on the brake pedal and the car stopped, but this should never have happened. i had no cruise control or steering aid activated. i also have 'creep mode' turned off.

Vehicle has been in for service on a faulty air suspension 5+ time in a year of ownership. fault continues and the suspension is locked in its lowest setting when fault happens. no rhyme or reason was to when the fault happens, stationary or moving, experienced the fault in all

On 1/18/20, i was travelling in my 2016 tesla model s p100d eastward on anderson hill road toward the intersection with purchase street. the stop light was red. i was driving 1mi under the speed limit of 35mph. the outside temperature was around freezing, and a wet snow had begun 5-10min earlier, with minimal accumulation. i know exactly how fast i was going because i had cruise control on. i was not on autopilot. just cruise control. when the intersection and stop light came into view, i tapped the break to disengage the cruise control, and then depressed the break to slow the car. nothing happened. the breaks would not engage. and neither did the regenerative breaking. i do not feel that i was skidding or sliding. it simply felt as if the car had no idea i wanted to brake. it was very very strange. in those few seconds it became clear to me there was a good chance i would be dead shortly. as it happens, i was struck broadside by a large suburban travelling northbound on purchase street perhaps 25 miles an hour. both he and i seem to have emerged relatively unscathed (physically, anyway) thank god. but i want to know what happened to my car. can you please contact tesla and demand all the information from the cars computers - and their computers at hq - so we can find out??? what happened was extremely dangerous, and could have killed both me nd others. to summarize: brake failure, both manual and degenerative, in 2016 tesla model s caused massive collision with both cars totalled.

Tl* the contact owned a 2016 tesla model s. the contact stated that the vehicle experience an unintended acceleration while parking in the driveway. the vehicle accelerated and crashed into the garage wall. the contact stated that after the impact, several warning lights illuminated. the contact and passengers did not sustain injuries. the insurance towed the vehicle to an independent mechanic. the contact was unaware of the diagnostic testing. the manufacturer was not made aware of the failure. the failure mileage was 29,000. the vin was not available.

There is a pending recall for this vin. i was delivered this used vehicle by tesla in apr 2019. i asked them to complete the recall at that time. i was told the part is backordered. several reminders and 9 months later it seems tesla in not interested in addressing this recall.

Please note, vin of a junkyard tesla used to file complaint, this complaint is about a 2016 model s of unknown vin. discussion thread of broken suspension fore-link here. https://teslamotorsclub.com/tmc/threads/suspension-failure.181184/page-2 owner has now posted images of the broken parts which are attached to this submission. driver is adamant that he has not abused the car. snip ** pl view pics. im not an aggressive driver, have not hit anything perhaps gone into a few country road pot holes but that is not unusual. i don't agree with meloccom about suspension. these items should last cars life not be a fragile item subject to yearly scrutiny. there doesn't appear to much noise in aus about failed suspension. perhaps tesla have been replacing the parts when they see the cars. it appears to affect cars with awd more than 3 years old. it will most likely present as a crack at the small end of the forearm you will need to remove it to check. if it fails there will be a loud shudder which might shake the bonnet. this is generally observed at low speeds whilst parking and the wheel may hit the wheel arch when you drive off.** the images show that this failure is caused by bad design and manufacture. the same failure has happened on many other teslas and is probably the cause of some fatal crashes. this situation must not be allowed to continue. more people will be killed unnecessaril. thank you keef wivaneff

My wife drove the tesla model s to work at o'connor hospital. once she at the parking lot and maneuvering into the parking space, the car suddenly accelerated and it end up over the curb into the landscape and crashed into a tree. after fixing, we have asked tesla center to look into the log to see what could have happened to the car but they said that because it took a month to fix the car so that log was filled with too many other notifications. the damage was almost 9k and we had insurance premium increase since the accident.

Model s in junkyard and guess what! the back wheel has fallen off. https://www.iaai.com/vehicledetails/34900296/2 no air-bags deployed, no impact damage. the suspension links are stretched until they have snapped and then the whole shemozzle has exited through the wheel well ( leaving stretch marks). other road users are likely to be unimpressed by these snap-off wheels when one of them smashes their face in. this situation is insane and ludicrous. iwould you please be so kind as to immediately ground these contraptions. thank you. keef wivaneff

I have also experienced the car accelerating on its own. while pulling into the garage while tapping the brake the car did propel foward hitting an item i had hanging on the wall.

Front windshield has ghosting affect when viewing lights at night. this is most visible with led lights such as new car tail lights and newer traffic lights. lights appears to have multiple version of the same image with an additional set being above the actual light and another set below. these additional lights make it very distracting and difficult to see when there are multiple sources of lights such as heavy traffic. car was tested by a tesla service center and they said the multiple images were within specs and a replacement windshield was not necessary. the problem happens every time the car is driven at night when other cars have their headlights and tail lights turned on. the problem only happens when viewing through the front windshield.

Here is a model s in the junkyard. https://www.copart.com/lot/60431229 the driver has escaped death by a few inches when the car ran into a wooden pole which has entered through the windscreen and speared through into the back seat. a sharp eyed investigator will notice that the back rh wheel has lost its tire and has been pushed back into the wheel well. it seems most unlikely that the wheel went whompy as a result of the crash. it has to be considered as a strong possibility that it was the wheel going whompy that caused the car to swerve and narrowly miss impaling the driver. i really feel that it would be worthwhile for you to investigate these failed suspensions which occur almost daily. thank you. keef

Model s in junkyard. https://www.copart.com/lot/60677309/photos front suspension has broken fore-links (subject of many other reported failures) broken links have scraped through the wheel from the inside slicing it in two. the sliced wheel has been stashed in the back seat of the car - photo attached. even though these fore-links are the subject of a tsb tesla has made no attempt to warn owners or to retrofit the parts before they fail. tesla forum discussions prove this. sample: https://teslamotorsclub.com/tmc/threads/fore-link-suspension-failure-while-driving-on-the-freeway.141701/#post-3367491 ***the service guy did not seem surprised and diagnosed the problem right away on seeing the car. the left front fore link in the suspension broke. if this was a known issue, i'm wondering why there hasn't been a recall. what if i was driving with my 2 kids? *** it seems that the "new improved" fore link is not much better. thread: https://teslamotorsclub.com/tmc/threads/another-front-suspension-control-arm-failure.114967/page-8#post-4081304 how in the world is tesla allowed to get away with this? most owners reports are about cases were this part has failed at low speed. failures at high speed? dead men tell no tales. one day soon the media will have the courage to report on this despite the determined efforts of the tesla propaganda organization. this will not be a good look for nhtsa. regards [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

This is a complaint about tesla autopilot that applies to all models of tesla. i have used the vin of a junkyard tesla in order to complete this form. here is a discussion thread in which an owner complains that following a recent over the air update the car tries to swerve into oncoming cars or off the road even when autopilot is not engaged. https://teslamotorsclub.com/tmc/threads/warning-for-tesla-drivers-on-steep-mountain-roads.180781/ snip**in our case this results in the car swerving towards the side of the road or into the oncoming lane and only very quick reactions and overpowering the wheel (and so far, luck) keeps the car on the road.** please read that thread. to compound the danger many tesla owners drive the car with one hand or finger on the wheel or hold the wheel in a manner that makes it difficult to grab the wheel firmly in an emergency. defensive driving schools teach that both hands should be holding the wheel whenever possible. in the event of a sudden glitch of the power steering it needs considerable force to prevent a disaster. here is an example of someone holding the wheel in the wrong way. https://www.youtube.com/watch?v=s_q-jwuqqzg consensus among tesla owners is that this is ok. tesla autopilot considers this meets the definition of "hands on wheel" it is time to rein in this reckless experiment. please take action. thank you keef wivaneff

Tesla model s freshly arrived in the salvage yard. https://www.copart.com/lot/58902739/photos the entire rear suspension has snapped off with all of the links broken. this is not the result of a crash. no airbags have been deployed. the only mark on the bodywork is around the wheel well caused by the wheel whomping around. this is utterly insane. when are you going to recall these deadly cars? keef outraged citizen forced to share the roads with these deadly out of control battering rams.

Doors randomly pop open. when entering the car from any door, the front passenger side door and the rear driver's side door pop open. the doors also pop open anytime the car is put into park. someimes it is necessary to put the car into park while in traffic at a stop light, or when stopped in traffic jams. this can happen on city streets, highways, frankly anywhere. when the car is put into park the doors pop open. this is clearly a safety issue in traffic. the car is low miles and only 3.5 years old. 3 out of 4 doors have had issues. i see on tesla forums that i am one of many people this happens to, shortly after the warranty expires, in some cases sooner all of these owners feel the same way i do, that there are clearly faulty doors that tesla not addressing as a safety recall issue. the front passenger and rear driver side doors pop open under various circumstance, having small children in the back seat this is a large safety issue in my opinion. the front passenger door is also a safety concern. although my children sit in back, i am often transporting elderly people in the front passenger seat. having the front passenger door pop open in traffic is alarming and concerning to the elderly people in the seat. additionally, the rear passenger side door can not be opened from the outside. the motors in the doors are routinely discussed in tesla forums as having problems. again, this is a safety issue. if there was an emergency in which the door needed to be opened from the outside to evacuate my children from the backseat, this would not be able to happen, as the handle will not even come out to open the door. these are too many issues on a car this young and present real and known safety issues that are not being properly addressed by tesla.

I have a 90d that is now seem to be a 75d. tesla update 10 has taken away voltage. the car now drives in the low 300s whereas it used to be mid 250s. they've taken away range. before update 10, i got 277 miles at 90%. two super chargers ago, after loading update 10, it would only charge to 266 mi at 100% they've taken away fast charging speeds. the car used to charge between 107 to 110 kw per hour and now tops is 60s and 70s. i understand normal battery degradation but this is not it. i called tesla yesterday 11 /26 /2019, to find out what was going on. the service rep mentioned that the last updates may have rolled out fixes for battery longevity and health. my issues are that i paid for a 90d and now have the equivalent of a 75 d. why? if there are issues with battery health, and the possibility of it causing a fire as has appeared in the news lately, i would like to know about it and would like it fixed. i don't need a fire erupted in my garage right below my bedroom while i'm sleeping. also i need to take 1500 mile trip shortly and am now extremely nervous that something may happen. on top of that uncertainty, there is also extra the hours that will be added to my trip due to this decrease in mileage, charging speed and performance. as a lone female driver i don't like the idea of being on the road longer than i have to be, especially when i paid for something that should get there sooner than it will now. please help to get answers and to get this safety issue fixed.

My wife was pulling into a parking spot at her school at a slow rate of speed (as she was parking between 2 cars). the vehicle was in chill mode, which means that it cannot accelerate at a high rate of speed. when she was roughly ¾ of the way into the parking spot with her foot on the brake, the vehicle accelerated on its own as if it was in performance mode. it went over a curb and into a chain link fence (which was roughly 10-12 feet past the curb) before she could get the vehicle to stop itself. this was at an elementary school and children were present. fortunately no one was hurt. tesla has yet to respond to our inquiries regarding the incident.

Tl* the contact owns a 2016 tesla model s. while driving approximately 45 mph, the contact heard a loud cracking sound and the vehicle started to veer to the left. the contact pulled over to side of the road. the contact exited the vehicle and noticed that the front driver's side was very low and close to the ground. the vehicle was towed to tesla (9850 w broad st, glen allen, va 23060,) where it was diagnosed that the front end was fractured for no apparent reason. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 38,756.

3 year old tesla model s 71k miles. catastrophic front suspension control arm failure. wheels disconnected from frame and rubbing against wheel well after low speed drive (<10 mph) inside parking lot. no collision. no prior damage to suspension. large grinding noise and unable to steer. had to call tow truck to send to tesla service.

Tesla is offering this vin for sale on its website, but is in non-compliance with § 573.15 (b) 2 as there is no hyperlink on the manufacturer's main united states website. in order to access vin recall lookups, the user must click 4 levels deep (main -> privacy and legal -> recall -> click here to check if your car is affected by a recall).

This is a complaint about the fragile tesla suspensions. please note that i have used a vin from a junkyard tesla to satisfy your website requirements. i do not have the vin of the car that is the subject of this alarming video. link: https://twitter.com/melaynalokosky/status/1190452753627090944?s=21 the tesla suddenly swerves right. it seems unlikely that this is driver error. more likely the tesla has had a mechanical failure or has entered "insane mode" no matter. the back wheel went whompy. the wheel and tire did not get biffed much. why did the entire suspension go whompy. perhaps if they did not make the parts out of extruded monkey metal??? respectfully unhinged citizen etc.etc. *tr

2016 tesla, 3 yrs old with 61,170 miles. while backing out of a driveway, at slow speed, with steering wheel turned, both forelinks (suspension arms) broke. the car appeared drive-able and the only issue i noticed was a loud metal grinding sound when braking at slow speeds. tesla service center inspected and confirmed both forelinks were broken but i'm still waiting to hear back on any additional damage (i.e. steering knuckle) resulting from this issue.

Here is a tesla in the junkyard. https://www.iaai.com/vehicledetails?itemid=33887421&rownumber=2&similarvehicleitemid=&isnext=&loadrecent=true biohazard stickers indicate that an occupant has been injured. the front steering knuckle has snapped in half. it is unknown whether the snapped knuckle was the cause or the result of the crash however it is obvious that the casting is of low quality. such a crucial component should not be made of brittle monkey metal. quality control at the supplier and at tesla is deficient. i petition you to launch an investigation into the reason for so many teslas suffering from suspension breakages.

After the shock (because of the failed autopilot), all the lights turned off and it was not possible to turn them on by using the which near the wheel. to turn them on, i had to reset the car from the central console. the dashcam footage is available here: https://www.dropbox.com/s/rjvy3ftoakx7j74/tesla_autopilot_and_lights_defects.mp4?dl=0

One of the lights does not turn on automatically or automatically turns off. a manual reset from the main control screen is needed to turn them on. the video footage is available here: https://www.dropbox.com/s/rnje8y4tc3grxg3/tesla_lights_bug.mp4?dl=0

Autopilot feature is either not detecting road construction cones or detects but the software ignores them and follow the white lines. the dashcam video is available at [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tt

Model s in the junkyard. vendor has been kind enough to provide a close up photograph of the snapped front suspension parts. the suspension arm has broken in half due to the bad quality cast monkey metal that tesla uses. how many more examples of these failures do you need before you demand a recall? thank you for your attention. vexed citizen etc. etc.

My car is supposed to charge at a rate of 120kw at the tesla superchargers throughout the country but tesla has throttled my max possible speed to 93kw. they are saying that my battery is defective and has degredated to a point of which it cannot charge at full speeds and the reduction in speed is to ensure my car battery will not become further damaged. this battery charging issue occurred prior to my ownership and i was not told about this when purchasing my used tesla from the tesla website. i requested tesla to repair my battery so i can charge at the full advertised speed but they are declining any repairs and stating that my battery is within the normal operating range and this slow down will only add a few extra minutes to each of my charging sessions. when i'm traveling throughout the country and talking to other owners at the supercharging stations they all are achieving the full charging speed of 120kw or even faster in some cases. my car currently has approx 58000 miles and the battery is still covered under teslas 8 year unlimited mile warranty.

Tesla pushed over-the-air software updates to my vehicle, which reduced the range the car could travel on a single charge, owners. the software updates, which started in may 2019, were made to fix for batteries that could ignite in non-crash scenarios.

Re: nhtsa action number: dp19005 - investigation subject : battery management software updates starting with a software update in may 2019, tesla capped the max voltage the high voltage battery would charge to. they claim they did this "out of an abundance of caution" after several non-crash fires happened to these models. tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released. this change happened while the car was parked in my garage and stationary.

Sudden squeak and front of the car felt more bouncy when going over bumps or any elevation. also when lowering or raising air suspension will make rubbing sound. car has never been into accident or any damage.

Driving on a 2 lane highway using autopilot the car accelerated and pulled left, ended up in the opposite lane and almost off road over a cliff. this is not the first incident i had with my tesla. on several occasions, while using cruise control, it suddenly braked in the middle of the highway, while the immediate collision alarm went off. there were no vehicles in front of mine and no immediate risk for collision. tesla needs to improve the autopilot features as there are significant safety concerns.

As usual, i drove tesla to work. my parking spot is a head-in parking spot. to park my car i have to make a 90-degree turn, so i pressed the breaks to slow the car. just as the car completed the 90-degree turn and i was about to stop the car to complete parking, it accelerated out of control. it jumped the curb in the front and hit bushes about 5-6 feet ahead. the car suffered extensive damage that is estimated to cost about $20,000. i also trust that tesla is committed to making tesla 100% safe to drive. therefore, it is in both parties' interest to find what exactly happened. fortunately, tesla keeps track of every movement that every tesla makes. the record can prove beyond doubt what exactly happened. i, therefore, request a complete record of what happened at the time of the incident. this incidence happened between 9:50 am and 10 am est on august 22, 2019. as i was making a 90-degree turn to park, your record would certainly show that i pressed the breaks during the turn. the only way i could have put the car in the high acceleration - that my wife and i noticed - would be that i lifted my feet from the break and instantly pressed very hard on the accelerated paddle. i can’t understand how could that be feasible. if the record does not show this precise pattern, than it points to a potential software flaw. please provide me and the national highway traffic safety administration (nhtsa) with the complete record of every event that happened with my car on august 22, 2019 between around 9:50 am and 10 am. some of the most important parameters that are crucial for the analysis of the situation are: what was the lowest speed of the car, at what time that happened, what was the highest acceleration of the car and the time interval between the lowest speed and highest acceleration.*dt*jb

Left front suspension was broken. car was laying flat on the floor without any prior incident.

Stiff steering wheel. sporadically the steering wheel gets extremely stiff and making turns especially minor course adjustment very difficult on both directions. it maybe related to high speed but does happen when i drive about 30 - 40 miles an hour or even slower. it feels very dangerous because i just cannot make a smooth turn.

Hello, i purchased a used car from lexus of rockville on saturday and as i was driving home i heard a “pressure buffeting sound” ( sounds like a window is cracked- but all windows are up) i contacted lexus on my way home and they told me to bring back the car . i returned with the car and the salesman and sales manager told me they would not take the car back because i pulled off the lot with the car. they refused to even look at the car. and informed me there was a no return policy. which is ridiculous. now, i’m stuck with a $50k that i can’t drive. the noise is so bad it impedes my ability to drive, which is a complete safety hazard . i even asked if they could take this car back and let me finance a different car and the said “absolutely not”. i have own 2 toyota’s and never experienced anything like this. i wanted to do business with lexus because i always had good experiences but i notice your customer service has fallen way behind the curve. very disappointing experience. daily i deal with correspondences with the white house and customer service is always our one number one concern but clearly lexus of rockville does not believe in customer satisfaction. this car came from auto action defective and now the dealership refuses to fix the pressure buffeting probably and is passing the expense on to the customers . which is extremely deceptive please, contact me [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Left forelink cracked while turning the wheel in a parking lot

Front right fore link failed disabling steering to wheel. failure occurred while in city driving at medium speed. symptom was loud noise from front right quarter panel area and shuddering. car was towed via flatbed trailer to tesla service facility in riviera beach, fl. service personnel replaced both front fore links along with the right front tire. work was covered by warranty.

Tl* the contact owns a 2016 tesla model s. while driving various speeds, a loud humming and knocking noise occurred and the vehicle vibrated. the origin of the noise was unknown and there were no warning indicators illuminated. the vehicle was taken to tesla (located at 9428 reisterstown rd, owings mills, md 21117, (410) 415-1411) where it was test driven. the technician heard the noise, but could not determine from where it was coming. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 19,232.

Suspension: the vehicle started making crunching/grinding sounds when turning or going over any slight bumps at high and low speeds. when turning the steering wheel, the entire vehicle would tilt up and down. also in drive and reverse, the front passenger tire would hit the wheel well. when the brakes were applied, the vehicle would make sounds as well. we took the vehicle in and they found that the upper control arm had snapped and the lower control arm had been damaged as well. they said it was a result of the vehicle going over a severe bump or normal wear and tear. the vehicle only has 38,000 miles on it and has never been driven over extreme conditions. when looking at the part, it looks more like a result of a manufacturing defect (stress fracture) rather than normal wear and tear. fortunately we did.m not experience complete failure while driving, as it potentially could have been catastrophic.

Tl* the contact owns a 2016 tesla model s. while the vehicle was stationary, the parking brake became loose. the contact stated that the parking brake was able to move around freely prior to engaging the vehicle into gear. tesla (50 edwards court, burlingame, california 94010, (650) 342-1176) was made aware of the failure, as well as nhtsa campaign number: 17v260000 (parking brake) and stated that the oem tires must be re-installed on the vehicle before the recall repair could be performed. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 25,944.

Reference complaint id #11142878 for more detail. this is additional information regarding the complaint id#11142878. i believe that my vehcile failed to stop in a reasonable distance as found in several drive tests of model s by automotive review sites. many sites list the braking distance from 60-0mph as about 110 feet. i am certain i was well beyond this distance when i applied my brakes at 57mph, yet the car was unable to stop in time and in fact the antilock brakes kicked in for a large portion of the stop. the driving conditions were dry and temperate at the time of this crash. i have a video available of the incident.

Failure of vehicle to engage automatic emergency braking or apply adaptive cruise control braking in repsonse to a vehicle abruptly stopping ahead. vehicle had adaptive cruise engaged at 57 mph on interstate highway and an acc sensitivity of 2. vehicle forward collision warning did alert. this failure resulted in a rear-end collision with the car ahead.

This is another complaint about the tesla suspensions. commenting in this forum:https://seekingalpha.com/news/3396557-musk-denies-murdoch-favorite-tesla-chair *** simon mac, contributor comments2440 | + follow @idaho stoic meanwhile tesla have redesigned the suspension control arms for the model s/x with much stronger forged items. my model s had replacement suspension links on multiple occasions, which in fairness to tesla were done under the auspices of a tsb and without me bringing it up as a concern to the service department. i also had a lot of work done on the hv junction box (again not raised by me). this seemed to happen not far after the suc fire in norway a little while back, a lot of other model s owners i know had the same work carried out. the question is are those folks who are skipping the suggested maintenance regime, missing out on a lot of work which is borderline recall, and tesla are doing stuff that can't be ota'd under the cover of servicing.*** please read this report from an owner and demand that tesla recall all affected cars to avoid further crashes and loss of life. i am not a tesla owner. i am a concerned citizen. my full name and contact details are included with this submission.

This is a complaint about tesla suspension failures. here is a recent forum discussion in which several owners post photographs of suspensions that have snapped at low speed and not as a result of collision damage. this is absolute proof of tesla suspensions failing from snapped alloy parts and from snapped (2 piece) steel bolts. despite this evidence neither the owners nor tesla have seen fit to report this to the authorities. please do your job and investigate this problem. these are not isolated events, they are part of an ongoing pattern of failure. https://teslamotorsclub.com/tmc/threads/another-front-suspension-control-arm-failure.114967/ ** bkelly, sep 22, 2018 wow that is weird. different than mine. if you look at the suspension detail photo there are three circular pieces in a triangle below the rubber cv joint boot. on my car the top one of those three circles, the shiny one, broke. i believe that is what most people have experienced. in your case the lower left circle seems to be broken i.e. the actual hub or wheel carrier. somehow the ball joint came apart perhaps as a result. i cant see if the bolt holding the ball joint in the lower right circle is still in place pointing down to the ground, or if that broke. i have not heard of a wheel carrier breaking since the morris minors in the 60's.** ** ampedrealtor, sep 22, 2018 maybe musk should smoke less pot and focus on putting out quality cars.** **cncrepairman, sep 23, 2018 wow. i cannot believe these suspension concerns have not been recalled.** i am not an owner. i am a concerned citizen. a dummy usa address has been used to satisfy your website requirements. my genuine name and contact details are included with this submission

2016 tesla s 90d. consumer writes in regards to auto summons system malfunction which resulted in vehicle crash. *ld the consumer stated the dealer was notified, but could not determine the failure.

On2/20/18 i was driving up my driveway. upon reaching the top of the driveway, the car suddenly accelerated by itself resulting in the front of the car hitting the concrete wall in front. i informed tesla and they claim that the computer showed that i pressed on the accelerator instead of the break. my answer is that i did not pressed on the accelerator. it just accelerated by itself. aside from me, i have 4 passengers that can attest to this. i have lived in this place since 1986 and this has never happened. since i have been driving up my driveway for 32 years, it is so routine for me that it is already ritual for me at almost the same speed and when to pressed on the gas and brake pedals the same way every time. this has not happened to my other cars and as my car insurance will show i have not been involved in car accidents for many years. i have not been shown any evidence except what tesla told me. it is their words versus mine and my 4 other passengers who experienced what actually happened. case number [xxx] thank you.*dt *js *js (“parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”)*jb

Below is a copy of an email i sent to tesla on april 30,2018. i have yet to receive a response. please contact me if you need more information. on january 23, 2018 i had an incident with my tesla where i hit a small pothole (11” wide by 18” long and 2” deep) at a moderate speed of about 40mph. (i have pictures of the road the pothole in question.) i lost some control of my car swerving into the oncoming lane from the impact, but managed to pull over about a couple of hundred yards after that with no further incident. i thought i had blown a tire since i have low profile tires on the larger rims only to find the tire was still inflated. however the wheel was off camber and i noticed that it had damaged some of the wheel well on further inspection.i eventually got everything fixed (about four weeks later) and the bill was $4200.00 which i paid. however, after much thought and consideration, i believe the control arm is of a faulty design and this should have been covered by tesla. in fact, i have a picture of the control arm while it was on the car and i am in possession of it and all the damaged parts. i do not believe that my tesla should have suffered so much damage for a relatively small pothole and believe the heavy lithium battery coupled with the improperly engineered control arm caused the problem. i also note mine is not the only complaint of this nature as i have seen other complaints in online blogs and feel that this may be a systemic problem with tesla’s control arms. it is also important to note that i purchased the tesla for many reasons, but one of the main reasons was its safety record and ratings by the nhtsa who i have copied on this email. after losing momentary control from hitting such a small pothole which put me into the oncoming lane, (i was lucky there was not oncoming traffic) i do not have the confidence in the car that i once did.

This sunday may 20 i was driving my tesla model s southbound on route 1 in rehoboth to work in autopilot mode. i had this feature of my vehicle set to 50 mph. if you aren’t familiar with autopilot in tesla’s, let me explain how it works. once the vehicle indicates the feature can be activated, you press a button as you would any other vehicle with basic cruise control, and the car will literally accelerate, decelerate, and steer itself without further input from the driver. while using this feature of my vehicle, i had a significant accident on route 1. as i said, my vehicle was traveling at a rate of 50 mph. i was driving in the left lane southbound with autopilot activated. in turnabout in the median, a white pickup was perpendicular to my car with sticking out about 1 ft into my lane. the left side of my car skimmed the back of his car without slowing down. autopilot failed to recognize the car was there. i am lucky i wasn’t killed, and i am lucky no one else was hurt. this accident has shaken me up quite a bit. now, i do not blame tesla 100% for this auto accident; i don’t plan to file a legal claim against them or anything like that. in fact, i plan on replacing my vehicle with another tesla (without the said autopilot features) but i would be doing a disservice to anyone without trying to use this experience of mine to hopefully save lives in the future. i brought these exact issues up with tesla regarding my accident several times to several different departments and my concerns have been totally dismissed. if regulation for features like these in vehicles is not implemented, unfortunately i have no doubt in my mind people will be hurt and possibly killed,

Reportedly at least one one dead after a tesla model s found crashed in a pond, in castro valley california, alameda county, 11567 canyon road. california highway patrol, alameda county sheriff, alameda county fire and paramedics responded to the scene of the crash. one man has been confirmed dead. it is suspected that the crash happened on sunday night. i suspect excessive speed, overconfidence, arrogance and possible intoxication may have contributed to this crash and death. i suspect the tesla culture of overhyping safety may contribute to crashes like these. i suggest that data from this and other events be checked and investigated. i suggest that a universal standard should be made so that governmental investigators can check without the risk of bias and manipulation bytesla and other manufacturers. i feel that tesla and their cult following falsely overstates the safety of tesla; thus leading to tesla drivers driving reckless, aggressive and arrogantly. the driver is often at fault for these types of accidents, however they are often used as scapegoats. as often there is more fault than just the driver. there are often other contributing and/or causal factors. such as tesla's tenancy to scapegoat drivers; rather than fix underlying faults/contributing factors from tesla design, neglect, hype and denial. the swiss cheese model of safety and investigation should be followed; rather than tesla's scapegoat methodology. it is also possible that known problems with tesla may have contributed to this crash like unintended acceleration, suspension and steering problems.

I was driving my vehicle in autopilot mode going 50mph southbound in the left lane on a divided 2 lane highway, route 1 in delaware. it was clear and sunny, no fog. all these conditions are preferred when using autopilot on my vehicle. a white ford f150 perpendicular to my car was between the median in a turnabout to go northbound with its truckbed about 1 foot into my lane. autopilot did not alert me to this car, nor did it slow down or veer in order to avoid it (two features enabled on my vehicle and advertised by tesla). i was unable to grab the wheel in time to avoid the accident. i feel that the autopilot's feature of working without the hands on the wheel lulled me into a false sense of security and i most certainly would not have had this type of accident had i not had autopilot on my vehicle. i am so thankful i wasn't killed or injured, i feel that the way autopilot is handled is extremely dangerous and should require hands to be on the wheel at all times. i am hopeful something will be done to prevent accidents like this in the future. this system is being downloaded to cars with little to no regulation. i contacted tesla with my concerns with the hope their engineers could use the data from my car for further development, however tesla was immediately defensive about my serious car accident.

Tl* takata recall. the contact owns a 2016 tesla model s. the contact received notification of nhtsa campaign number: 19v002000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. tesla (1200 old skokie valley rd, highland park, il 60035, (847) 579-0028) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Takata recall. i have a tesla model s 2016 and i received a recall notice about the airbag inflators over a month ago. i emailed tesla service to schedule an appointment and over a month later (today) they responded that they do not have a service center near my location. tesla have come to puerto rico to service my vehicle and over 100 others tesla in puerto rico but now they can't replace my airbag inflator system that can explode due to high humidity? puerto rico has very high humidity and i hear i will be injured if they can't service my car. please help. my tesla was brought to puerto rico with permission and they have serviced my vehicle in puerto rico on multiple occasions. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tt

Takata recall thank you for taking the time to review this complaint. i am sending it due to two main reasons: 1 - this is the second recall i've received for the same car; 2 - i am having safety issues with my tesla since november 2018. after several e-mails and visiting a center in person, my issue remains unresolved and i am rarely getting any responses. the last time tesla got back to me was in february. ----- core problem: i am having recurring issues with the electrical systems of the car, and they remain after taking it to a service center. the automatic emergency brakes for the car did not work when we had an accident, even though the warning went off. i've checked and the option was turned on. the main issue is that i've been paying for a car/feature that does not work as intended, putting my family's safety at risk. more importantly, i am receiving zero support from tesla. thanks for the help, and please reach out if you need any additional context.

Autopilot suddenly swerved vehicle out of the lane to the left toward a bridge abutment. i had to yank control away from autopilot to recenter vehicle in the lane. i provided a detailed written description of the incident along with the time of the recorded "bug report" to tesla's service center. tesla wrote the problem in the repair order as "customer concern - auto pilot is inconsistent" rather than the more accurate and more serious description i provided in writing to them. tesla's final paperwork said system is "operating as designed." a lane keeping system should be designed to keep a vehicle within a lane, a lane keeping system shouldn't suddenly steer the vehicle out of the lane. the way autopilot suddenly swerves out of the lane should not be considered normal. this problem has occured multiple times.

Tesla in the junkyard: https://www.copart.com/lot/25226748/photos no crash, no impact damage, no airbags deployed. just the usual wheel fallen off. please investigate. thank you. persistent citizen

Here is a tesla that is in a junkyard in uk. https://www.copart.co.uk/lot/23480858 the front rh suspension is smashed into pieces. the damage looks much more consistent with a mechanical failure than with being the result of a collision. the lower suspension ball joint stems have snapped. this failure has been reported on many other teslas. the cast aluminium steering knuckle has fractured which is indicative of a casting flaw. the wheel has been sliced apart almost certainly due to contact with a broken suspension part whilst the car was still driving down the road. these cars are arriving in the wrecking yards in huge numbers considering how relatively few teslas have been sold. it is very strange that so few owners make their own reports to the safety authorities. this is probably because so many owners are also tesla shareholders. please investigate. thank you. genuinely concerned citizen.

Tl* the contact owns a 2016 tesla model s. the contact stated that while driving at 75 mph, the auto pilot engaged on its own and the contact was unable to turn it off. as a result, the contact crashed into a barrier wall as he was able to place the vehicle back into manuel mode. the air bags failed to deploy. the contact did not sustained any injuries. a police report was not filed. the vehicle was not towed. the vehicle was taken to an independent mechanic, but was not diagnosed or repaired. the dealer was not contacted. the manufacturer was notified of the failure. the failure mileage was 15,000.

At approximately 9am on the morning of 1/4/18, i was driving in autopilot on the 405 heading north to my office in santa monica in my tesla model s and the car simply ran into the barrier wall on the left side of the car pool lane at 75mph. it was absolutely crazy! i have contacted tesla about the accident several times, but they are simply not interested. i just read about an accident that the u.s. national transportation safety board is investigating where the same thing happened and the driver died. i believe my accident could have ended the same way and i think it needs to be taken very seriously.

Here is a tesla in a uk junkyard: http://www.hbc.co.uk/cgi-bin/zyview/d=vehicles/v=popwin/r=6955348/make_model=tesla%20model%20s%2075/zv_and_or=and/make_model_zv_enabled=no http://www.hbc.co.uk/auction-models/tesla/model/car%3a%3alight%20commercial.html front suspension has completely fallen to bits. this one is an absolute shocker. these cars are falling to bits all over the world. please take immediate action. thank you. concerned citizen etc. date of crash is an approximation.

Here is yet another tesla just arrived in the junkyard: https://www.copart.com/lot/21757678/photos no air-bags have gone off. the front suspension has snapped off. photographs show that the suspension links have snapped. this appears to be yet another case of self inflicted injury. please please please investigate. thank you. perturbed citizen.

Please excuse me if i am boring you but here is yet another tesla in the junkyard and of course the suspension has fallen to bits. https://www.copart.com/lot/48769717/photos obviously a single failure of a tesla suspension component could be the result of crash damage or simply a random failure but if you would take the time to look back at all of the complaints that have been filed against tesla it is clear that there is a disturbing trend of failure in these fragile alloy giblets. please be so kind as to investigate so as to avoid further loss of life. thank you. concerned (and very persistent) citizen. date of crash is an approximation.

Here is yet another tesla in the junkyard with a busted suspension. https://www.copart.com/lot/24242548 the bolts on the suspension arms have snapped. you have several other reports of these bolts snapping without any good reason. example: nhtsa id number: 11074328 snip**the left front fore link ball joint snapped like glass during normal driving. luckily i was going at relatively low speed on a side street. this allowed the suspension to allow the wheel to slam into the firewall and it locked up causing the right side of the vehicle to hit a curb. as an engineer this scares the daylights out of me, as if it would have happened on a high speed highway turn, the results could have been deadly. even without an understanding of advanced metallurgy, it's clear that a hardened steel ball joint should be stronger then the surrounding aluminum alloy parts on either side that it attaches to. it looks like a glass rod hit with a hammer. this same thing happened to another 2014 in our family about a year ago, and i chalked it up to random failure. but now 2 failures? i have the original failed part if needed for analysis. the replacement part i obtained through tesla has been re-engineered, and appears to be from a different supplier. i went ahead and replaced both sides, and i still have the non-failed part on the left side. i attempted to contact tesla about this, and they have not responded to me.** please take immediate action thank you. very concerned citizen.

And another tesla freshly arrived in the junkyard. https://www.copart.com/lot/50206827 guess what? the back wheel went whompy. given the relatively small number of teslas sold compared to mainstream manufacturers the number of these cars in the wreckers yard is astonishing. and so many of them have whompy wheels. would you please be so kind as to investigate. thank you. concerned citizen.

Another tesla in the junkyard: https://www.copart.com/lot/24093828 same old thing. suspension collollopsed. front suspension snapped off like a sparrows leg. please investigate. (sigh) peeved citizen. etc. etc.

Here is a tesla model s in the junkyard: https://www.copart.com/lot/22733158/photos the suspension has collapsed and wheels are jammed up in the wheel wells. the back rh wheel has gone whompy. the front rh wheel and suspension have fallen off completely. the ball joints on the lower suspension arms have snapped. the top ball joint connecting the steering knuckle to the wishbone has popped apart. no air-bags have deployed. there is no crash damage that would have caused the suspension damage. these cars should be taken off the road until the suspension components have been tested for manufacturing defects. please take action. thank you. concerned citizen. date of incident is an approximation.

Here is a thread in which a tesla owner credits tesla with saving his life. https://forums.tesla.com/forum/forums/my-tesla-saved-my-life#comment-1670291 photos reveal that the rear left wheel is missing and the suspension completely torn off. see attached photo. owner subsequently posted a video of the crash: https://www.youtube.com/watch?v=h8e5_ehkpri&feature=youtu.be playing that video at 0.25 speed or wathching it fram by frame on analyzer: http://anilyzer.com/?page_id=7&type=youtube&vid=h8e5_ehkpri#playbackrate=1&seekto=0 you can see that the tesla tilted to the left and then drifted to the left. the foreground lights and cars go blurry at about 0:12 into the video. the tesla is out of control long before the passing car comes into view. an almost identical event on the pali highway hawaii claimed the life of of a passing driver just a year ago. there are far too many of these cases for it to be just a fluke event. the tesla suspensions are too weak for the weight of these heavy and powerful cars and because they are made from cast or extruded aluminum they will become even weaker with age and fatigue. please launch an urgent investigation into this. thank you. a very concerned citizen. please note that i am not the owner and have used a dummy usa address to conform with your website requirements. i have been advised by a nhtsa investigator that it is permissible for a non-owner and non us resident to file a complaint. my full contact details are included with this submission.

Rear passenger door handle fails to open door. this has been a on-going issue with tesla model s vehicles. my first 2013 model s had over 15 door handles replaced due to failure. my current 2016 model s has had around 6. the last was front passenger door handle replaced in may 2018 which would not extend nor open the door. i have the failed unit in hand, as i had to pay out of pocket non-warranty (as i was over the warranty mileage), technician stated that the door handle shorted out due to water intrusion from poor design (his words). rear passenger door handle has now failed. it will extend, but will not open the vehicle's door. this is a known, and on-going issue for the model s vehicles of all years and trim levels. tesla needs to come up with a solution, and permanent fix. i also want to report that all door handles fail to operate below in temperatures of 20*f about 25% of the time after sitting overnight unless the vehicle is remotely pre-heated (as the door handles freeze closed internally (in the door) and will not extend.

I am requesting that the nhtsa investigate tesla’s unexplained swerving on the highway, followed by its failure to respond to the driver’s inputs to the steering, resulting in a single car crash. i was driving my tesla model s in the leftmost lane of the northbound florida turnpike around 8 pm. i was following the traffic and i believe my speed was around 70 mph. i was in full control and the vehicle was not in self-driving mode. suddenly, and without warning, the car started swerving. i tried to steer it, but the car failed to respond to my inputs to the steering (the steering was not locked). within seconds, the car crashed into the median, and from that impact, cut across the highway and crashed next into the guard rails at the other side of the highway, and from the impact of that crash, turned around and stopped in the rightmost / center lane. the accident resulted in a total loss of the vehicle. the weather was clear but right around when the accident happened, a light drizzle started. because the accident resulted in damage to the highway guard rails, i received a citation (which i am pleading “not guilty” to). my husband and i bought this new model s vehicle in march 2016. the current mileage on it was almost 60,000 miles. with regards to the maintenance history of the vehicle, the following may be pertinent information: 1) we received a safety notice from tesla in march 2018 regarding the power steering component (email attached). however, the email did not require any immediate action on our part and simply advised us to wait for availability of parts in our region. we never received another notice. 2) in april 2018, after a heavy rain event, the car would occasionally shut off and not restart. it was serviced by tesla, and found to have no other concerns (invoice attached). tesla was notified 9 days back and we are waiting for an explanation.

The vehicle was in service for warranty issue. tesla burbank service center denied to done the recall. regarding to them, the recall is unnecessary and did not need to be done until raining. however, this recall is in needed for the power steering gear assist motor may move, causing the transmission belt to slip, and result in reduced or lost power steering assist.

My tesla p90d 2016 was hit by a sprinkler truck on driver side,luckily ,i was fine and i am pretty sure the door was very firm.however, the side air bag didn't work and the door's shape had obvious change and tightly against me.i will attach photos below. i concern the sensor' position is too low or the quantity's too less. when accident happened, both of vehicle in motion on a crossroad. the sprinkler truck was full loaded.

Tl* the contact owns a 2016 tesla model s. while driving approximately 5 mph, the front driver side wheel seized and the vehicle came to an immediate stop. the failure occurred without warning. the vehicle was towed to tesla service center (457 pleasant st, watertown, ma) where it was diagnosed that the driver and passenger side link assemblies were defective and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was approximately 42,000. the vin was not provided. **tr updated 10/31/18*jb

Cracked front suspension - lower fore arm - drivers side, cracked at the ball joint interface resulting in the ball joint separating from the control arm. this vehicle has 23,140 miles and has only been driven on paved roads in the midwest us. no off road or rough service. failure happened while backing out of a parking space. within 5 feet a loud snap was heard then rubbing like the tire was hitting the wheel well. stopped the car and found the drivers side lower ball joint separated at the lower fore arm. lower fore arm was cracked. tesla towed the vehicle to service center and replace fore link assy, lh (1041570-00b). original damage to part appeared to be a crack in the part with lower fore arm interface hole to the ball joint still round in shape. picture attached show more damage due to moving the vehicle for towing and repair.

While in reverse backing up to a charge station in a covered parking lot, the car went into sudden acceleration and failed to stop and collided with the charge station and the wall next to it. none of the warning lights or sounds went off either. although the car has, on several occasions demonstrated its ability to stop short of colliding with obstacles, it failed to react in this instance. tesla has ignored our repeated requests for providing an explanation or any evaluation of the logs associated with the car, and has blamed the matter on driver error.

Tesla model s 2016, vehicle is making a grinding noise from the left side and that the wheel appears to be too close to the wheel well. a noise started 2-3 days ago when the we try to turn the steering wheel to take a sharp left or right turn. the front suspension link on the driver side wheel broke while parking the car. got the car towed to tesla service and they fixed it 1 day later. corrections: link - front suspension - lower - fore - lh replaced the left fore link to specification. verified proper operation. parts replaced by tesla - fore link assy, lh (1041570-00-b) 1washer, nordlock, 15.2x30.7x3.4 (1033093-00-a) 1nut hf m14x1.50 [10] znni nl insert (1004358-00-c) 1bolt h cam m14x2.00x114 [10.9]-g720 (2007108) 1washer cam m14x38x6x2.5 [10]-g720 (2007115) 1nut cln hex m14x2.0 [10] znal-w (1006484-00-a)1

Here are two discussion threads in which tesla owners report cracked suspension forelinks that happened on their cars and which were not the result of abuse or wear and tear but just sudden spontaneous fractures of the alloy parts. https://teslamotorsclub.com/tmc/threads/rattle-noise-coming-from-front-air-suspension.108171/page-3#post-2589383 and https://teslamotorsclub.com/tmc/threads/cracked-forelink.95637/page-2 the latest post includes close up photographs of the broken part and also a photograph of the new replacement that tesla supplied under warranty. the replacement part is an improved and stronger design. why has there not been a recall? most cars are still driving around with the dangerously thin suspension links. snip ** bill d, yesterday at 2:20 pm last edited: yesterday at 2:27 pm aromasca said: ↑ ugh, i had the exact same sound where i thought the wheel is rubbing. do you have an air suspension or 21" wheels? how did you get access to check this part ? do you have to remove the wheel? i have air suspension and 19" wheels. no need to remove the wheel to see it. it is visible if you lay on the ground in front of the car. the part of my right front suspension that broke is called a fore link. the piece that broke off was laying in my driveway. this looks like this failure could have been very dangerous it it happened at a high speed. here's some photos before and after warranty replacement of the fore link.** photos are attached to this complaint. i am not an owner, just a concerned citizen. owners are reluctant to report to authorities. tesla is still making use of non disclosure agreements in return for providing repairs. owners are dependent upon tesla as they are the only place that can supply parts and do repairs. please act before more people are killed. thank you.

Here is a model s in the junkyard. https://www.copart.com/lot/48532957 it has been in a major crash and it is almost certain that occupants would have been killed or injured. the tread on both front tires is badly worn down across the entire width of the tread. it is highly unlikely that this wear was caused from normal driving as the car is not very old. it is also unlikely that the wear was caused during the motion of the car during the rollover event. the tires would have had to rotate hundreds of times to wear away the tread. it is most likely that the suspension collapsed whilst driving causing the tires to rub against the wheel wells. (this failure is very common on air suspension teslas) due to the high power of the tesla the driver was probably unaware of a problem until the suspension failed catastrophically resulting in a rollover crash. please investigate this and other crashes. thank you. concerned citizen.

Here is a discussion thread in which an owner complains that his steering has failed completely: https://teslamotorsclub.com/tmc/threads/model-s-steering-failed.109021/ ****snip*** i was driving home tonight (2016 70d)and it sounded like i had a flat tire. pulled over to check and tires were fine. started driving again and all traction control and stability control errors came up on the screen and said to call a service center. i have to hold the steering to the left to get the car to go straight. when parked the right front side steering makes a grinding sound and when the steering wheel is straight the right wheel is not. obviously there has been a mechanical failure of some kind but i’m not sure what it is. i assume i should have the car towed? anyone have a problem like this before? ***snip*** i had my wife turn the wheel in the garage and it was just grinding from the passenger side. felt more like an issue where the rotor connects to the steering arm. i don’t have a handyman bone in my body so i really have no idea *** i am reporting this problem myself even though i am not the owner because tesla owners rarely submit reports themselves. they are discouraged from doing so by a misguided sense of loyalty to the tesla brand and "mission". there have been many credible reports of steering and suspension failures with teslas but very few of theses failures have actually been reported to the authorities. i believe that these failures are being covered up by tesla and that owners are being discouraged from filing complaints. please investigate. concerned citizen.

My husband was driving my car, we arrived at the parking lot and as he was pulling into a parking space and coming to a stop, the car suddenly accelerated at high speed, went over the cement bumper for the space, over the one for the space in front and hit a parked saturn in front of us. he is certain that he was braking at the time. we took the car in to tesla who ran a diagnostic. they advised that the throttle went suddenly from 2% to 97% and then the brake was applied, but when i asked for more details about the approach to the parking space, for a copy of the report they said they would not provide it without a subpoena.

Here is a model x in the junkyard: https://www.copart.com/lot/48947227/photos the front rh suspension has fallen apart. the car has not been in a collision. no airbags have deployed. there is no damage to the bodywork. this is yet another case of the tesla suspensions simply falling apart. if this had happened at high speed it would have resulted in a serious crash. why is it that other car-makers have had recalls for faulty suspensions after just a few incidents but tesla is getting away with hundreds of failures? please do something. thank you. perplexed citizen.

Here is a thread on the tesla motors club forum in which several posters provide detailed photographic evidence that the electric steering motor is falling apart due to corrosion. https://teslamotorsclub.com/tmc/threads/power-steering-falling-apart.100951/ the thread starts in october 2017 and is active right up until the present time with owners describing diy repairs that will probably make the situation even more dangerous. this corroded bolts problem is identical to the problem found on ford and other makes of cars that resulted in a massive recall. https://ford.oemdtc.com/1684/15s14-steering-gear-motor-bolt-corrosion-2013-2015-ford-fusion-lincoln-mkz-2015-ford-edge-2 why in the world has there not been a recall of these teslas? if nhtsa is not going to act then perhaps the canadian authorities will. https://teslamotorsclub.com/tmc/threads/power-steering-falling-apart.100951/page-6 snip** today at 5:36 pm i just got a call from transport canada today. they would like to hear of all canadian vehicle steering rack failures for their investigation. please call darryl malone of transport canada at 1-800-333-0510 they are especially interested in examining a failed part even if it is just a sheared bolt. unfortunately i did not ask for the failed rack when i got mine replaced . ** many teslas are in use on roads that are salted during the winter. this is a disaster waiting to happen. please act immediately. outraged citizen.

Yet another tesla in the junkyard with collapsed suspension: https://www.copart.com/lot/40321857/photos no air-bags deployed. no collision damage. just minor bodywork damage caused by the wheels jamming up in the wheel wells. it is beyond ridiculous that teslas do not have bump stops to limit suspension travel when a failure occurs. this defect has been reported over 2 years ago but no action has been taken. thread: https://forums.tesla.com/en_au/forum/forums/air-suspension-failure-very-unpleasant-results snip**why doesn’t tesla air-suspension design incorporate some sort of a stopper to stop the car from going lower than the lowest functional air-suspension setting? the service center tech had the same idea!!!! at least it would be drivable when the system failed. i am very concerned how the car would handle if this air suspension failure occurred while driving 70 mph.** please take action. concerned citizen etc.

Here is a tesla in the junkyard: https://www.copart.com/lot/41584927/photos the front rh suspension has collapsed and the tire has the tread badly worn away which means the wheel kept rotating for some time between the suspension failure and the subsequent collision. the back lh wheel has gone completely whompy even though there is no sign of an impact at that part of the car. teslas are having suspension failures at an alarming rate. the air suspension is prone to collapse and does not even have bump stops to limit suspension travel when problems occur. the use of cast aluminium suspension components increases the danger. cast aluminium is not a strong material and is prone to defects caused by impurities and temperature variations during the casting process. please investigate. concerned citizen etc.

Here is another tesla in the junkyard: https://www.copart.com/lot/51160897/photos the spindle of the lower ball-joint on the rh side has snapped causing the suspension to be splayed out at an angle and with that wheel pointing in the opposite direction to the other front wheel. the wheel and tire are undamaged. it is impossible for the wheel to have been struck a hard enough blow to break the steel stem of the ball joint without the wheel being damaged. here is a video showing the exact same failure without there being a crash that would account for the damage. https://www.youtube.com/watch?v=2m64ksywtfu this is a design/manufacturing defect. please investigate this problem. thank you. concerned citizen.

Here is another tesla in the junkyard: https://www.iaai.com/vehicle?itemid=26673611&rownumber=33&loadrecent=true the suspension has collapsed causing the wheels to jam up in the wheel wells. there is no sign of damage caused by a collision. it is almost certain that the minor damage to the bodywork is just the result of the suspension collapse. many owners have made forum posts stating that their suspensions have collapsed in a similar manner. please investigate the reasons for these repeated failures. thank you. concerned citizen.

While attempting to park my tesla s75 d in a costco space, the car bolted. it felt like it was in autopilot mode without me engaging it manually. i slammed on the brakes. it hit the rear bumper of the car parked in front. fortunately, it didn’t do any damage to that vehicle but it caused plenty of damage to my front end. i’ll need a new bumper and hood. it also deactivated my autopilot and radar which are behind the bumper. i can still drive the car and feel fairly safe as i believe the computer accidentally engaged the autopilot and now the autopilot isn’t operational. however, i no longer trust this car. i’ve presented this problem to tesla and they said is was user error but there is absolutely no doubt in my mind that i was not at fault. i’ve done research and there is a class action lawsuit in the works as this has happened to other tesla users. my advise, don’t buy a tesla!!!!!

Here is a tesla in the junkyard: https://www.iaai.com/vehicle?itemid=26369055&rownumber=39&loadrecent=true it has not been in a collision. no air-bags have deployed and there is no impact damage to the bodywork. the suspension has collapsed causing all wheels to jam up into the wheel wells and resulting in minor damage to the bodywork. the teslas do not have limit stops on the suspension which means that an air leak or a software glitch can cause the suspension to collapse with dangerous consequences. this same type of failure is occurring over and over with these teslas. please investigate. concerned citizen etc.

Here is a tesla model s in the junkyard: https://www.iaai.com/vehicle?itemid=25533994&rownumber=11&loadrecent=true the drivers air-bag has deployed. there is no sign of any collision damage. the suspension appears to have collapsed. all 4 wheels are jammed up in the wheel wells. there is some slight damage to the area around each wheel that has been chalk-marked by the auction house. this problem is happening over and over with the teslas. the air suspension does not have limit stops to prevent the suspension falling too low. collapses have been reported as being caused by air leaks or even by a new and glitchy software update. this is ridiculously dangerous. please take action. thank you. concerned citizen. date of incident is an approximation.

Here is a tesla in the junkyard: https://www.iaai.com/vehicle?itemid=26343606&rownumber=34&loadrecent=true&isnext=true the front rh wheel and suspension has completely snapped off. the suspension arm ball-joint and steering rod have been snapped. even if (as been claimed by some tesla enthusiasts) the suspension is intended to snap off to protect the occupants in the event of an accident - there is no certainty that the components did not snap off and cause the accident. all the damage on that car looks as though it might be self-inflicted injury caused by snapped suspension. there is no other car on the roads which suffers from suspension failures at such a high proportion in relation to the number of cars produced. these are all late model and low mileage vehicles so the failures can not be blamed on poor maintenance.. please investigate the reason for all these failures. thank you. concerned citizen.

Here is a model s in the junkyard: https://www.iaai.com/vehicle?itemid=26536335&rownumber=1&loadrecent=true it has been in a major crash, it has bio-hazard stickers and judging by the damage it is almost certain that someone has been killed in the crash. a blown up photograph is attached of the tire stowed in the rear of the car attached to the broken suspension parts. the tread on this tire is completely worn away. this car is less than a year old so that can not possibly be normal wear on the tire. teslas are very prone to collapse of the suspension systems. if the car is on cruise control or autopilot then even if the tire is rubbing hard against the wheel well due to a problem with the suspension the car will apply more power to compensate and the driver may be unaware that there is a problem until there is a catastrophic failure. to make this absolutely clear - i believe that the suspension system in the teslas is defective and that the company is covering up these defects. please launch a full investigation into this matter. thank you. concerned citizen. date of crash is an approximation. number of fatalities is a guess based on the damage to the car.

Tl* the contact owns a 2016 tesla model s. while parking, the vehicle inadvertently accelerated and crashed into a fence and a neighbor's air conditioning unit. the brake pedal was depressed, but the vehicle failed to stop. there were no warning indicators illuminated. there were no injuries. the police arrived at the scene, but the contact was unaware if a police report was failed. the vehicle was towed to dallas-cedar springs road tesla (6500 cedar springs road, suite 100 (214) 736-0587), but no failures were diagnosed. the contact was informed that the failure was due to human error. the body damage was repaired. the contact stated that the failure occurred a second time while parking in a hospital parking lot. the vehicle accelerated without warning, jumped a curb, and collided with a metal pole, a small tree, and an ambulance. the hospital police was at the scene, but was unaware if a report was filed. the vehicle was towed to john eagle collision center (6125 peeler st, dallas, tx 75235 (855) 575-6368), but no repairs or diagnostic testing were completed. the manufacturer was notified of the failure and offered no assistance. the failure mileage was approximately 5,000. *tt updated 8/6/18*jb

Here is a tesla in the junkyard. https://www.copart.com/lot/40106857/photos the back wheel and suspension has snapped off. the brake hose has been torn off. there is no impact damage to the bodywork and no air-bags have been deployed. the close up photograph (attached to this submission) shows multiple torn off suspension components. teslas are showing up in the junkyards at alarming rates. many of then have the same pattern of failure. please take action immediately. thank you. concerned citizen. full name and contact details supplied. date of incident is an approximation.

Here is another tesla in the junkyard:https://www.iaai.com/vehicle?itemid=26302290&rownumber=54&loadrecent=true the front rh suspension has snapped, the wheels are skewed outwards. the tread on the tire is completely worn away which indicates that the car continued to be driven for some time after the suspension started to fail. in the recent freedom of information case regarding tesla autopilot 40% safer claim tesla pleaded for special treatment due to being a disruptive start-up american company. i do not think this special treatment should include a licence to kill. please investigate the tesla suspension problems. thank you. concerned citizen.

Here is a report of a tesla crash in austria: http://www.tt.com/panorama/unfall/13565308-91/tesla-brannte-bei-unfall-in-pians-komplett-aus-lenkerin-verletzt.csp?tab=article **the 19-year-old driver from innsbruck was traveling towards bludenz towards 1 pm. because of a construction site in the local area, the two-lane expressway from landeck west to the shortly before the pianner / quatratscher tunnel is led in the fast lane and then diverted to the normal track before the tunnel. the 19-year-old changed from a previously unknown cause not as pre-determined the lane, but drove frontally against the oblique running concrete walls. the electric car immediately began to burn. the woman, who was still able to get herself safe, suffered injuries of undefined grade and was sent to zams hospital.***** attached photograph shows the wheel and suspension parts lying on the ground. it is highly likely that a suspension failure was the cause of the crash. once again the car has burst into flames and the photographs show that it is the glycol coolant burning rather than the actual lithium batteries. the flammable coolant is easily spilled in a front end collision and there are many sources of potential ignition in this electric car. having gallons of flammable liquid piped through fragile radiators at the front of the car is a very dangerous idea. please take action. concerned citizen etc. etc. *tr

Here is a tesla being wrecked for parts in a uk junkyard. https://www.car-transplants.co.uk/breaking-vehicles/details/tesla-models-electric-automatic/46510 the car has only done 1000 miles and is in near perfect condition apart from the front wheels and suspension having fallen off. a close up photograph is attached which shows that the cast aluminium steering knuckle has fractured. the damage to the car is not that severe and is unlikely to have caused that part to break. a sharp fracture like that is almost certainly caused by a defect in the casting. the relatively small upper ball-joint is still intact. even if the tesla suspension is deliberately designed to snap off in a crash as some tesla enthusiasts are claiming, it is still essential that the part should not snap during normal driving. the use of cast aluminium rather than having forged aluminium parts or parts machined from billet aluminium is a poor choice of materials. cast aluminium is known to be prone to defects and has much lower tensile strength. please investigate. concerned citizen etc.

Here is another tesla model s with a back wheel fallen off. http://www.pictame.com/place/autorecycling-kempers/1034833730 i have no information about the cause of this accident but the car appears to be in near perfect condition apart from the snapped off wheel and suspension. there is a clear pattern of failure in these tesla suspensions. it seems very strange that such an expensive car can not simply have the broken suspension parts replaced rather than scrapping the car for parts. tesla is very uncooperative in supplying parts and carrying out repairs. perhaps they are afraid the car will fail again in the same fashion and that people might get killed. please investigate. concerned citizen etc.

Model s freshly arrived in the junkyard: https://www.iaai.com/vehicle?itemid=26126022&rownumber=91&loadrecent=true suspension collapsed. all wheels whompy. please investigate. very concerned citizen etc.

On ih90 between gillette wy and billings mt on aug 8, 2016 i was driving at 75 mph with autosteer engaged. the day was clear, it was about 9am, and the road lanes were clearly marked. as i was going around a moderate curve (no speed reduction suggested) in the right lane, the car suddenly veered toward the right shoulder. i had my hand on the wheel, but the right two wheels went past the rumble strip and onto the shoulder before i could bring the car back onto the road, disengaging autosteer. if autosteer had continued the control the car, i am certain we would have left the road at high speed and crashed the car. however, there was no crash, and we continued on our journey. i reported this incident to tesla at the time it occurred. at the time we were on a 26 day road trip across country. i had previously noted that autosteer had tried to veer the car to the right, but not as aggressively as this incident. each time it occurred, however, i had to disengage autosteer and take back control of the car.

Here is a model s freshly arrived in the junkyard. it has done just 210 miles and the front wheel and suspension has simply snapped off. there is absolutely zero crash damage. the wheel is gouged and the tire is peeled off showing that the wheel was still rolling forward when the wheel snapped off. the fractured components are clearly visible in the attached photograph. this can not possibly have been caused by a collision but is simply the result of a weakness in the tesla suspension components. this defect is putting many lives in danger please investigate this as a matter of urgency.

While driving at 60 mph on a highway front motor shorted loosing power and car slowed to a halt at a unsafe highway location.

This is another complain about the tesla autopilot made in the interest of public safety. here is a new youtube video showing a driver in mexico driving hands free on curving undivided roads and passing oncoming traffic just inches away. https://www.youtube.com/watch?v=3nb_eu43o1y "usando el autopilot de tesla en carreteras secundarias" the driver is obviously unaware of how dangerous this practice is. the car permits him to do this. there do not appear to be any hold steering wheel nags. a large number of owners have gained the perception that this is a true fail-safe autopilot rather than a beta release. please halt this out of control experiment before more lives are lost.

One august 1, approx. 8am while driving northbound on the veterans expressway without any other vehicles around. i was on autopilot going exactly the speed limit and my model s suddenly gave me an alert, showed a red flashing car touching the front of my car in the display, and slammed on the breaks in the middle of the highway. i recovered and reported the incident to tesla who responded that this was "normal" and no faults were detected.

On wednesday, july 13, 2016, my minor son was driving my tesla (vin [xxx]) northbound on round hill road in greenwich, connecticut, with the autopilot engaged. at approximately 3:50pm, the tesla approached a vehicle that was parked partially on the shoulder of the road and partially on the road in front of 273 round hill road. the vehicle obscured the white line along the right hand side of the road. rather than moving to the left to avoid the parked vehicle, the tesla continued on the same path. at the last moment my son grabbed the steering wheel and moved the tesla to the left, but not soon enough/far enough. the tesla's right side collided with the parked vehicle's left side. my son believes that had he not grabbed the steering wheel, the right front area of the tesla would have hit the rear of the parked vehicle. to the best of his knowledge the brakes on the tesla did not engage. no one was hurt. the police were not called. round hill road is not a divided highway, however it is a wide, two lane road with freshly painted double yellow lines down the middle and a freshly painted white line on the edge. it was a sunny day, no fog. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

This is a complaint about the tesla autopilot here is a very recent video made by an owner in czechoslovakia. . https://www.youtube.com/watch?v=hguq-6hgm0u he is not taking the advice to hold the wheel seriously and his placing lives at risk by his reckless behavior. this same behavior is taking place all over the world and will certainly cause more deaths unless this unregulated experiment is stopped immediately. please take action

Here is a report of a crash between a tesla model s and a bmw in switzerland http://electrek.co/2016/07/26/tesla-model-s-uninjured-frontal-crash-bmw-tunnel-gallery/ at first glance it appears that the front wheel has fallen off the bmw since it is lying on the ground next to the car. closer examination reveals that the wheel and steering knuckle actually belongs to the tesla. the tesla steering knuckle is the mk 2 version which uses a webbed h section rather than the hollow casting used on earlier versions. image of tesla steering knuckle: https://www.flickr.com/photos/136377865@n05/25665362065/in/album-72157658490111523/ i have attached photograph of the crash scene showing the tesla wheel and suspension on the ground. the magazine article credits the tesla with protecting the occupants but fails to mention the detached wheel that may have been the cause of the crash. teslas are sold all over the world and i believe this crash should be considered during any investigation into the tesla suspension problems. *tr

While accelerating at a freeway on-ramp from a stand still, the accelerator peddle snapped off at full throttle. no accident occurred, was able to get off the freeway safely by pressing on the remaining peddle with hand.

This is a complaint about the tesla autopilot. an owner has posted a video of a near miss that could have resulted in a fatality https://www.youtube.com/watch?v=61gks0il8i0 he reported the event to the tesla motors forum. https://teslamotorsclub.com/tmc/threads/video-heres-why-you-have-to-keep-your-eyes-on-the-road-when-using-autopilot.73767/ the owner was using the autopilot in the exact same way that tesla publicity has shown him - hands "near" the wheel. the discussion on the forum seeks to blame the owner and to absolve tesla of responsibility. a minority of posters see things in a different way "ampedrealtor, wednesday at 1:49 am last edited: wednesday at 2:00 am adrien said: ↑ wow interesting and exactly why it's still "beta." no need to email tesla. any correction you did will improve the neural network automatically. that's how it get's better this is exactly why you don't release software like this that is beta. this vehicle could have crashed into the car in the next lane and caused death or severe injury. tesla cannot hide behind the "beta" moniker and expect that it is not accountable in any way for the performance of a system which, by its very nature, enables a greater degree of driver distraction while doing nothing to mitigate that distraction. all of the analysis as to why this or that happened is rather meaningless, in my opinion. the system just doesn't work if it does not require hands on the wheel and can suddenly throw you into the next lane. it sounds like the passengers were quite alarmed. maybe we should just explain to them about "beta" and that if they were to be maimed in a crash it's okay because the system is "beta" and its' neural network needs to learn some new techniques.

Here is another tesla model s in the junkyard: http://www.copart.com/us/lot/26502206?searchid=2012603337 this car has been involved in a major crash. the front suspension ball joint has pulled out of the steering knuckle. the tire is peeled off the rim. there seems to be a pattern of failure in the tesla suspension which is causing crashes. please investigate the circumstances of this crash, it seems probable that the broken suspension was the cause of the crash rather than the result of impact damage. please note that i have supplied a fictitious us address to comply with your website requirements, my correct name and contact details are supplied in the the information fields. the number of injuries is an estimate based on the damage to the vehicles.

Here is a report of two teslas involved in a crash: https://teslamotorsclub.com/tmc/threads/just-saw-two-teslas-in-a-crash-one-new-without-plates.74465/ "socal jimmy, today at 2:55 pm driving down pch in redondo beach and saw this, two tesla's appear to have sideswiped each other. a couple in one and two chicks in the other. white car has front end damage and the black one, the rear wheel is busted off. bad night for these two fellow tesla drivers." photos are attached. there is absolutely no excuse for the back wheel to have snapped off the black tesla nor for the front wheel on the white tesla to have become jammed back in the wheel well. it seems that these cars can not be driven hard without the suspension components falling apart.

Here is a report of a crash that occurred in germany. http://teslaclubsweden.se/forum/viewtopic.php?f=10&t=5024 the owner is uncertain of the exact sequence of events and is not sure if he was on autopilot or not. he credits the tesla with saving his life but does not concede that the crash might have been caused by a vehicle fault. the rollover and crash may have been partially the fault of the truck driver but the reports are ambiguous. both front and rear wheels have been torn off the car which may have been the result of the crash but bearing in mind the large number of crashes in which tesla wheels have snapped off it may be that this was actually the cause of the accident. tires should not peel off the rim even during a high speed spin. wheels and suspension assemblies should not snap off so easily. i would like nhtsa to contact the german investigators to alert them to the possibility of autopilot or mechanical failure being a factor in this crash. i am not a tesla owner. i am a concerned citizen that has to share the roads with tesla autopilot controlled vehicles and i believe that lives of road users are being put at risk by this unregulated experiment.

While test driving a model s at a tesla store, sales rep told me to remove my hands from the steering wheel while on auto pilot. car suddenly swerved to the right at highway speeds causing the car to leave the regular lane i was traveling in. the tesla rep instructed me that i did not have to keep my hands on the wheel which left me unprepared for the sudden swerve. name/address are left this complaint off due to concern about the retaliatory nature of the tesla ceo. tesla ceo's overly defensivebehavior has a chilling affect on reporting issues.

Here is a recent youtube video showing what appears to be a tesla employee demonstrating the use of autopilot and encouraging the driver to take his hands off the wheel. this is utterly irresponsible. https://www.youtube.com/watch?v=jptyoykotps

2016 tesla model s. consumer writes in regards to vehicle suspension/ front wheel control arm issues. *smd the consumer stated the control arm broke, when he attempted to back out of his garage. *jb

The ?stalling? problem happened to my model s since i started to drive the new car in 03/16. i got kicked from ?d?/?r? to ?p? at beginning stage when i start to press the accelerator, around 50% of the time when i started or changed my sitting position. the problem would stop after i adjust my sitting position/posture several times. i reported to tesla roadside service several times in 04/16. there was no solution on-line, i have never got any follow up from tesla as promised. i took my car to sales agent [xxx] in bethesda, md. he could not solve my problem, suggested to go to service shop in rockville, md. the stalling problem becomes a hazardous issue when it happened on the road, especially in slopped busy intersections. on 05/13/16, i took my car to service shop in rockville md. the engineers check out system & records. they verified stalling happened in that morning, & claim there was nothing wrong with car/system. the problem was ?nobody was sitting on the driving seat? when stalling happened. they want me to keep records. it was stupid ignorance & irresponsibility. on 06/11/16, i sent complaint to servicehelpna [email protected] i got response the next day, kick me back to where i came from: [xxx], ?. i am sorry you have had this experience with your vehicle. the best person to address this, get it resolved, and escalate the issue if necessary, would be the local service manager. i have reached out to them and asked them to look into this issue on your behalf and have their team follow up with you. ? ivanחנ bergman | technical support specialist it is 06/17/16. i have received nothing from tesla. the stalling problem persists. instead of keeping being kicked around by tesla, i bring my complaint to nhtsa [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2016 tesla model s. the contact stated that the vehicle failed to start and the low 12-volt battery warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the battery pack was not in sync and needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 5,500.

This is a complaint about the tesla autopilot. despite warnings in the fine print that the driver should be ready to take control at any time it is clear that many drivers are using it in a dangerous and reckless manner because they are under the illusion that it is a completely fail safe true autopilot system. the hold steering wheel nag seems to vary from car to car and changes with each software upgrade. here are a few recent youtube videos of drivers using autopilot in a dangerous fashion. https://www.youtube.com/watch?v=pinpxkuwqcq this is meant to be amusing but it is placing lives in danger. https://www.youtube.com/watch?v=cqqte6n_ghm 70 mph hands nowhere near the wheel and not ready to take control. https://www.youtube.com/watch?v=vaafe7i3ywq owner places far too much faith in the autopilot. https://www.youtube.com/watch?v=dymfiq2ol8o using autopilot on undivided road in heavy traffic and with misplaced confidence. https://www.youtube.com/watch?v=eg4zgfvp0j4 on the autobahn, coffee in one hand, burger in the other hand and busy making a video. https://www.youtube.com/watch?v=lkkdzjnwta8 another driver holding a coffee and a sandwich while travelling at 60 mph. https://www.youtube.com/watch?v=4agxej_9g3y a journalist who ought to know better drives hands free inches from oncoming traffic. i believe this is a reckless experiment that is placing lives in danger. elon musk claims he has approval for autopilot in most countries of the world. i find that very difficult to believe.

Door handles are made of metal chrome and gets excessively hot in the sun. you are unable to hold the handle and open it without causing a burn. (there is a reason all other car manufacturers make the door handles with plastic material so it does not get as hot in the sun. also they make it such that when holding the handle, you hold from inside that is protected from the sun). tesla needs to make the door handle with a material that does not get hot in sun and design it in a way that the holding portion protects it from the sun.

Unintended acceleration occurred on 2 separate occasions with 2 different drivers within 2 weeks. model s 70d incident 1: my wife was at a stop sign. she removed her foot from the brake and before applying the accelerator the car surged forward aggressively. since her foot never touched the accelerator she was able to apply the brake and stop within 8-10 feet. she was visibly shaken when she got home but, regrettably, no report was filed. incident 2: about 2 weeks later, may 6, i was pulling into my garage with my wife and baby in the vehicle. 2-3 feet from the the garage wall (in creep mode) i gently touched the brake to come to a stop. at that point the car surged forward very aggressively. i immediately applied heavy brake and was able to stop the car in a few feet (since my foot was already over the brake pedal). the front end hit the garage wall and penetrated 10-12 inches causing drywall damage and significant damage to our powder room on the other side. a report with tesla was filed immediately. logs were dowloaded and show that the accelerator was depressed to 97% power in less than a second and that it was driver error. my wife and i have a combined 48 years of accident free driving and neither of us have ever mistaken control pedals or have ever floored a gas pedal in a second. my wife is 37, healthy and a physician, i am a healthy 42 year old pilot. we can both say with 100% certainty that neither incident was driver error. tesla has a serious unintended acceleration problem also made evident by the other complaints filed on nhtsa, all of which seem to fall under similar operating parameters. we now have a $90,000 car sitting in our garage that is unsafe for my family, it seems tesla is going the route of waiting for injury and deaths to occur before they acknowledge this safety defect.

This vehicle is for sale as a salvage wreck. https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=21970334&rowid=1&pagesource=vehicleresults# the front suspension has completely torn away. the wheel is in the frunk of the car and appears to have been sliced in half. that is indicative of the wheel being gouged from the inside whilst the car was in motion. there is no significant impact damage forward of the wheel that could account for the suspension being torn off. i have submitted many other complaints of suspension failures on teslas. this is a 2016 model and the suspension knuckle has been redesigned to a much sturdier version than the hollow section that was used on earlier models and which photographs show has frequently snapped off at the tip or in mid section. nonetheless the suspension has failed once again. i have evidence that tesla are offering customers a settlement offer in return for signing an nda. a copy of the nda form is attached. please investigate this matter.

This is a report made in the public interest to address the continuing problem of snapping tesla model s suspension components. please note that i am not filing any false information, this is a genuine report made to try and save lives. the vin belongs to a tesla which is in the wrecking yard but is not the actual vehicle involved in this most recent incident. there is a new report from china posted on the tmc forum which includes photographs of broken suspension parts. https://teslamotorsclub.com/tmc/threads/the-rear-axle-shaft-broken-without-reason.67935/ tesla supporters are claiming that this is a staged accident for nefarious purposes. i believe that the photographs show a failure which is consistent with many other failures that i have already reported to you. the person that started the thread claims that tesla are investigating the incident. please follow up on this. tesla owners and supporters are unwilling to accept that this car is anything less than perfect. i believe that problems are being under-reported because most owners are shareholders and tesla enthusiasts that refuse to acknowledge the danger posed by fragile suspension components.

This is a complaint about the tesla autopilot made in the interest of public safety. the vin is not the actual vehicle involved. here is a freshly posted youtube video in which an owner drives hands free for almost an hour without receiving any "hold steering wheel" nags. https://www.youtube.com/watch?v=tq_otcncph0 he is travelling at speeds above the posted limit both on freeways and on undivided roads. he passes close to pedestrians and even a school bus whilst waving his hands about and even crossing them over his chest. he is not ready to take over control of the car quickly enough to ensure that an accident does not happen. this situation is not the fault of the driver alone. this feature has been described and promoted as being a true autopilot. even elon musk and his partner taluah have been demonstrating how to drive hands free on youtube. https://www.youtube.com/watch?v=pr7balrs_qc this system is still in beta. it does not have sufficient built in safety and redundancy and is lulling owners into a false sense of security. the message that owners must be ready to take immediate control is being widely ignored. please rein in this dangerous experiment before lives are lost. here is a grandmother using the autopilot in an extremely dangerous manner. https://www.youtube.com/watch?v=mlf2d9e0gb4

Center control panel is not very responsive and freezes often. many of the main controls for the car are on the instrument center panel. i received a recall notice from tesla but they refuse to correct the problem and keep saying parts are not available. it is has been 3 months since i receive the notice and i feel they are delaying correcting the known issue with emmc duaghterboard change.

Tl* takata recall. the contact owns a 2016 tesla model s. the contact received an unknown recall notice regarding the air bags. the contact also received a letter from the tesla corporation stating that the parts would not become available until spring of 2019. the dealer and manufacturer were not contacted. the contact had not experienced a failure. parts distribution disconnect.

Re: nhtsa action number: dp19005 - investigation subject : battery management software updates

I was attempting to park in front of a retail business when the car suddenly and unexpectedly accelerated. i believe this accident was caused by a malfunction or glitch in the vehicles troubled software for driver assist and/or safety features. features which are unique to tesla. the sudden and unexpected acceleration happened with no input to the accelerator pedal. i was lightly braking, intent on coming to a complete stop. i had nearly completed the parking maneuver when the car raced forward, jumped a curb, knocked down a handicapped parking sign, traveled across a walkway and smashed into the front of the business. this happened so fast, i didnt realize what occurred until i could gather my thoughts after the incident. no audible or visual warning of an impending collision were heard or seen. no airbags deployed. fortunately no one inside the business, no pedestrian nor myself were injured. this could have been a trajic accident. my tesla sustained over $25,000 in damage and is still in the repair shop. as of this date, no claim has been settled for repairs to the business property. i have uploaded a photo showing the end result of the event.

Must we wait for more deaths before the tesla autopilot is banned? here is a new video from russia? showing the driver placing lives in danger. https://www.youtube.com/watch?v=gm_5oeidd_e here is a video showing the death of a young man in china and the effect this tragedy has on his family. https://www.youtube.com/watch?v=1rsiek9afug the victim was an intelligent and successful man who was using the autopilot in just the way that it has been marketed as being capable. lives are at risk all over the world and tesla has been slow to come forward with reports of crashes. please stop this experiment immediately.

A tesla has just crashed into a garage and then caught fire: http://www.ocregister.com/2017/08/25/tesla-slams-into-lake-forest-garage-severely-damaging-it-and-sparking-a-fire/ pictures (attached) show that a complete wheel and suspension snapped off the car before it charged into the garage. please investigate.

On june 22, 2020, the office of defects investigations (odi) opened preliminary evaluation pe20-010 to investigate incidents of media control unit (mcu) failures resulting in loss of rearview camera in model year (my) 2012-2015 tesla model s vehicles equipped with the nvidia tegra 3 processor with an integrated 8gb emmc nand flash memory device. emmc nand flash devices have a finite lifespan based upon the number of program/erase (p/e) cycles. the subject mcu allegedly fails prematurely due to memory wear-out of the emmc nand flash. tesla used the same mcu with the tegra 3 processor in approximately 159 thousand 2012-2018 model s and 2016-2018 model x vehicles built by tesla through early-2018. in response to odi's information request (ir) for pe20-010, tesla provided odi with 2,399 complaints and field reports, 7,777 warranty claims, and 4,746 non-warranty claims related to mcu replacements. the data show failure rates over 30 percent in certain build months and accelerating failure trends after 3 to 4 years-in-service.according to tesla, for subject vehicles equipped with the nvidia tegra 3 processor with an integrated 8gb emmc nand flash memory device, the emmc nand cell hardware can fail when reaching lifetime wear, for which the emmc controller has no available blocks to recover. with this failure mode, the only recovery available is a replacement of the emmc device, achieved by physical part replacement of either the mcu assembly or visual control module subcomponent. tesla provided the effects of mcu failure on vehicle function which result in loss of rearview/backup camera, loss of hvac (defogging) setting controls (if the hvac status was off status prior to failure.) there is also an impact on the advanced driver assistance support (adas), autopilot system, and turn signal functionality due to the possible loss of audible chimes, driver sensing, and alerts associated with these vehicle functions. there are precedents for addressing defects that result in loss of either backup camera, defogging, or turn signal functions under safety recalls.tesla has implemented certain over-the-air or ota updates to subject vehicles to mitigate the effects of mcu failure. these updates include firmware changes to reduce memory usage of the subject memory card, improve emmc error correction and storage management strategies, changing the control logic for turn signal activation, and defaulting the hvac system to auto (71.6f) for drives after mcu failure to address windshield defogging. tesla indicated that the mcu failures are likely to continue to occur in subject vehicles as vehicles continue to operate and use available memory in the 8gb emmc nand flash memory until 100% of units have failed. an engineering analysis has been opened to further assess the scope, frequency, and safety-related consequences of the alleged defect.the voqs associated with the opening of this investigation are in the attachment to this resume.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On may 7, 2016, a 2015 tesla model s collided with a tractor trailer crossing an uncontrolled intersection on a highway west of williston, florida, resulting in fatal injuries to the tesla driver.data obtained from the model s indicated that:1) the tesla was being operated in autopilot mode at the time of the collision; 2) the automatic emergency braking (aeb) system did not provide any warning or automated braking for the collision event; and 3) the driver took no braking, steering or other actions to avoid the collision.on june 28, 2016, nhtsa opened pe16-007 to “examine the design and performance of any automated driving systems in use at the time of the crash.”the office of defects investigation (odi) analyzed the following subjects as part of nhtsa’s examination of the design and performance of tesla’s autopilot system:1) automatic emergency braking (aeb) system design and performance in the subject tesla and peer vehicles; 2) human-machine interface issues related to autopilot operating mode; 3) data from crash incidents related to tesla’s autopilot and aeb systems; and 4) changes tesla has implemented in the autopilot and aeb systems.nhtsa’s examination did not identify any defects in the design or performance of the aeb or autopilotsystems of the subject vehicles nor any incidents in which the systems did not perform as designed.aeb systems used in the automotive industry through my 2016 are rear-end collision avoidance technologies that are not designed to reliably perform in all crash modes, including crossing path collisions.the autopilot system is an advanced driver assistance system (adas) that requires the continual and full attention of the driver to monitor the traffic environment and be prepared to take action to avoid crashes.tesla's design included a hands-on the steering wheel system for monitoring driver engagement.that system has been updated to further reinforce the need for driver engagement through a "strike out" strategy.drivers that do not respond to visual cues in the driver monitoring system alerts may "strike out" and lose autopilot function for the remainder of the drive cycle.a safety-related defect trend has not been identified at this time and further examination of this issue does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.for more information about the analysis, see the attached report.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

Nhtsa's office of defects investigation (odi) has received 43 complaints alleging failure of the left or right front suspension fore links in tesla model year (my) 2015 through 2017 model s and my 2016 through 2017 model x vehicles. thirty-two (32) of the complaints involve failures that occurred during low-speed parking maneuvers (e.g., backing from driveway or parking space at speeds below 10 mph). eleven (11) incidents occurred while driving (e.g., incidents on roadways at speeds above 10 mph), including four at highway speeds. the complaints appear to indicate an increasing trend, with 34 complaints received in the last two years and three of the incidents at highway speeds reported within the last three months. in addition, odi has identified eight complaints that may involve front fore link failure, but have not been confirmed by repair records or photographs. the potential fore link failures were all reported in the last two years and include two incidents that occurred while driving. on february 10, 2017, tesla released a service bulletin (sb-17-31-001, "replace front suspension lower fore links") describing a manufacturing condition that may result in fore link failure. the bulletin describes the condition as follows: "some model s and model x vehicles may have been manufactured with front suspension fore links that may not meet tesla strength specifications. in the event of link failure, the driver can still maintain control of the vehicle but the tire may contact the wheel arch liner." the bulletin indicates that affected vehicles were "built between approximately january 19, 2016 and may 25, 2016." the complaints cited above include 41 vehicles built before (12) or after (29) the bulletin build range.the office of defects investigation has opened this preliminary evaluation to evaluate the scope, frequency and consequences of the alleged defect.the reports cited above can be reviewed at nhtsa.gov under the following reference numbers:11375236, 11374374, 11373580, 11373079, 11372979, 11372667, 11366414, 11360383, 11352228, 11351962, 11348941, 11343889, 11341996, 11341133, 11323803, 11323290, 11310679, 11289356, 11288480, 11270612, 11255176, 11253305, 11243782, 11243469, 11240524, 11235055, 11233752, 11228269, 11220932, 11220236, 11210000, 11197184, 11194559, 11194264, 11152089, 11120467, 11110981, 11075754, 11013497, 11013046, 10924050, 10898994, 10875120.possible fore link failures: 11366291, 11323577, 11280758, 11265885, 11253577, 11244971, 11205681, 11121921.

On june 22, 2020, the office of defects investigations (odi) opened preliminary evaluation pe20-010 to investigate incidents of media control unit (mcu) failures resulting in loss of rearview camera in model year (my) 2012-2015 tesla model s vehicles equipped with the nvidia tegra 3 processor with an integrated 8gb emmc nand flash memory device. emmc nand flash devices have a finite lifespan based upon the number of program/erase (p/e) cycles. the subject mcu allegedly fails prematurely due to memory wear-out of the emmc nand flash. tesla used the same mcu with the tegra 3 processor in approximately 159 thousand 2012-2018 model s and 2016-2018 model x vehicles built by tesla through early-2018. in response to odi's information request (ir) for pe20-010, tesla provided odi with 2,399 complaints and field reports, 7,777 warranty claims, and 4,746 non-warranty claims related to mcu replacements. the data show failure rates over 30 percent in certain build months and accelerating failure trends after 3 to 4 years-in-service.according to tesla, for subject vehicles equipped with the nvidia tegra 3 processor with an integrated 8gb emmc nand flash memory device, the emmc nand cell hardware can fail when reaching lifetime wear, for which the emmc controller has no available blocks to recover. with this failure mode, the only recovery available is a replacement of the emmc device, achieved by physical part replacement of either the mcu assembly or visual control module subcomponent. tesla provided the effects of mcu failure on vehicle function which result in loss of rearview/backup camera, loss of hvac (defogging) setting controls (if the hvac status was off status prior to failure.) there is also an impact on the advanced driver assistance support (adas), autopilot system, and turn signal functionality due to the possible loss of audible chimes, driver sensing, and alerts associated with these vehicle functions. there are precedents for addressing defects that result in loss of either backup camera, defogging, or turn signal functions under safety recalls.tesla has implemented certain over-the-air or ota updates to subject vehicles to mitigate the effects of mcu failure. these updates include firmware changes to reduce memory usage of the subject memory card, improve emmc error correction and storage management strategies, changing the control logic for turn signal activation, and defaulting the hvac system to auto (71.6f) for drives after mcu failure to address windshield defogging. tesla indicated that the mcu failures are likely to continue to occur in subject vehicles as vehicles continue to operate and use available memory in the 8gb emmc nand flash memory until 100% of units have failed. an engineering analysis has been opened to further assess the scope, frequency, and safety-related consequences of the alleged defect.the voqs associated with the opening of this investigation are in the attachment to this resume.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On september 19, 2019, the office of defects investigation (odi) received a defect petition dated september 17, 2019, requesting that nhtsa initiate a defect investigation of certain tesla model s and model x vehicles that received revised battery management software in one or more over-the-air (ota) updates from tesla, beginning in may 2019. the petitioner alleges that the software updates were in response to a potential defect that could result in non-crash fires in the affected battery packs and that tesla should have notified nhtsa of the existence of this potential defect and conducted a safety recall. the petitioner also alleges that this software update reduces the driving range of the affected vehicles.a copy of the petition will be added to the public file for this defect petition and odi will evaluate the petitioner's allegations to determine if the petition should be granted or denied. the following voq numbers are associated with the issues discussed in this resume:11254112, 11246771, 11246770, 11243758.

On may 7, 2016, a 2015 tesla model s collided with a tractor trailer crossing an uncontrolled intersection on a highway west of williston, florida, resulting in fatal injuries to the tesla driver.data obtained from the model s indicated that:1) the tesla was being operated in autopilot mode at the time of the collision; 2) the automatic emergency braking (aeb) system did not provide any warning or automated braking for the collision event; and 3) the driver took no braking, steering or other actions to avoid the collision.on june 28, 2016, nhtsa opened pe16-007 to “examine the design and performance of any automated driving systems in use at the time of the crash.”the office of defects investigation (odi) analyzed the following subjects as part of nhtsa’s examination of the design and performance of tesla’s autopilot system:1) automatic emergency braking (aeb) system design and performance in the subject tesla and peer vehicles; 2) human-machine interface issues related to autopilot operating mode; 3) data from crash incidents related to tesla’s autopilot and aeb systems; and 4) changes tesla has implemented in the autopilot and aeb systems.nhtsa’s examination did not identify any defects in the design or performance of the aeb or autopilotsystems of the subject vehicles nor any incidents in which the systems did not perform as designed.aeb systems used in the automotive industry through my 2016 are rear-end collision avoidance technologies that are not designed to reliably perform in all crash modes, including crossing path collisions.the autopilot system is an advanced driver assistance system (adas) that requires the continual and full attention of the driver to monitor the traffic environment and be prepared to take action to avoid crashes.tesla's design included a hands-on the steering wheel system for monitoring driver engagement.that system has been updated to further reinforce the need for driver engagement through a "strike out" strategy.drivers that do not respond to visual cues in the driver monitoring system alerts may "strike out" and lose autopilot function for the remainder of the drive cycle.a safety-related defect trend has not been identified at this time and further examination of this issue does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.for more information about the analysis, see the attached report.

On june 22, 2020, the office of defects investigations (odi) opened preliminary evaluation pe20-010 to investigate incidents of media control unit (mcu) failures resulting in loss of rearview camera in model year (my) 2012-2015 tesla model s vehicles equipped with the nvidia tegra 3 processor with an integrated 8gb emmc nand flash memory device. emmc nand flash devices have a finite lifespan based upon the number of program/erase (p/e) cycles. the subject mcu allegedly fails prematurely due to memory wear-out of the emmc nand flash. tesla used the same mcu with the tegra 3 processor in approximately 159 thousand 2012-2018 model s and 2016-2018 model x vehicles built by tesla through early-2018. in response to odi's information request (ir) for pe20-010, tesla provided odi with 2,399 complaints and field reports, 7,777 warranty claims, and 4,746 non-warranty claims related to mcu replacements. the data show failure rates over 30 percent in certain build months and accelerating failure trends after 3 to 4 years-in-service.according to tesla, for subject vehicles equipped with the nvidia tegra 3 processor with an integrated 8gb emmc nand flash memory device, the emmc nand cell hardware can fail when reaching lifetime wear, for which the emmc controller has no available blocks to recover. with this failure mode, the only recovery available is a replacement of the emmc device, achieved by physical part replacement of either the mcu assembly or visual control module subcomponent. tesla provided the effects of mcu failure on vehicle function which result in loss of rearview/backup camera, loss of hvac (defogging) setting controls (if the hvac status was off status prior to failure.) there is also an impact on the advanced driver assistance support (adas), autopilot system, and turn signal functionality due to the possible loss of audible chimes, driver sensing, and alerts associated with these vehicle functions. there are precedents for addressing defects that result in loss of either backup camera, defogging, or turn signal functions under safety recalls.tesla has implemented certain over-the-air or ota updates to subject vehicles to mitigate the effects of mcu failure. these updates include firmware changes to reduce memory usage of the subject memory card, improve emmc error correction and storage management strategies, changing the control logic for turn signal activation, and defaulting the hvac system to auto (71.6f) for drives after mcu failure to address windshield defogging. tesla indicated that the mcu failures are likely to continue to occur in subject vehicles as vehicles continue to operate and use available memory in the 8gb emmc nand flash memory until 100% of units have failed. an engineering analysis has been opened to further assess the scope, frequency, and safety-related consequences of the alleged defect.the voqs associated with the opening of this investigation are in the attachment to this resume.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.

On december 19, 2019, nhtsa received a petition from mr. brian sparks requesting that the agency "recall all [tesla] model s, model x, and model 3 vehicles produced from 2013 to the present" due to sudden unintended acceleration (sua). in his petition and follow-up submissions, the petitioner identified a total of 232 non-duplicative complaints to nhtsa, including 203 reporting crashes. on january 13, 2020, nhtsa's office of defects investigation (odi) opened defect petition dp20-001 to evaluate the petitioner’s request. odi's evaluation included reviews of all complaints and supporting information referenced by the petitioner, as well as 14 additional complaints to nhtsa related to sua crash allegations that were either not selected by the petitioner or were submitted after the petitioner's most recent submission. the review also included analyses of available crash data (edr, tesla log data, and/or video data) the agency acquired as part of the evaluation.after reviewing the available data, odi has not identified evidence that would support opening a defect investigation into sua in the subject vehicles. in every instance in which event data was available for review by odi, the evidence shows that sua crashes in the complaints cited by the petitioner have been caused by pedal misapplication. there is no evidence of any fault in the accelerator pedal assemblies, motor control systems, or brake systems that has contributed to any of the cited incidents. there is no evidence of a design factor contributing to increased likelihood of pedal misapplication. the theory provided of a potential electronic cause of sua in the subject vehicles is based upon inaccurate assumptions about system design and log data.nhtsa is authorized to issue an order requiring notification and remedy of a defect if the agency’s investigation shows a defect in design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 u.s.c. §§ 30102(a)(9), 30118. since the information before the agency is not indicative of a vehicle-based defect, it is unlikely that any investigation opened because of granting this petition would result in an order concerning the notification and remedy of a safety-related defect. therefore, upon full consideration of the information presented in the petition and the potential risks to safety, the petition is denied. the denial of this petition does not foreclose the agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive.the reference numbers for the complaints to nhtsa cited by the petitioner can be found in the petition submission documents in the public file for dp20-001. those complaints and the 14 complaints odi added to its evaluation can be viewed at nhtsa.gov. the reference numbers for the complaints added by odi are: 11385350, 11383955, 11383233, 11383180, 11378492, 11378458, 11302076, 11299698, 11290006, 11190595, 11174504, 11115496, 11096644 and 11000097. the attached report, further detailing nhtsa’s reasons for denial of the petition, will be published in the federal register.