2016 FORD Explorer

We purchased our car August 16th, 2022 from HIGHLINE Auto In Salem NH as a used vehicle. Since that time this vehicle has been brought back to the dealership least 2 times before HIGHLINE sent it to Salem Ford on 9/28/22 (3rd time back) and again 11/25/22. It wouldn’t start for almost a week in October, so I used my parents car… then one day it started! Each time at Salem Ford for approximately 1 week. Each time, the car has randomly stopped while driving down the highway, across a busy bridge or random roads in the city OR it just won’t start or re-start. Each time, the mechanics say they can’t “Find a code”, but have replaced the throttle body assembly, replaced the push button, the key fab, updated the PCM “with the latest version available” , gaskets and more. I literally just got my car back (again) on Saturday 12/3, drove it to work today 12/6 at 0730 and at 1100, it wouldn’t start. It took me over 5 minutes to get the car to re-start. Key fab in the “slot”, starting the push start with the key fab, locking the car and doing remote start etc etc etc…I don’t believe I have even driven this car over 1000 miles in 4 months. This is ridiculous and extremely frustrating. Please tell me who can fix this car! I need a reliable car! I am a Nurse. I have a teenage son and a Father on Hospice. I live in NH and it’s winter! I have NEVER had to deal with such an issue ever before in my life.
I look forward to speaking with someone.
Thank you

Check engine light on Cadillac converter

Vehicle recalls were received however its been 6+ months where parts are not available and after several calls to the dealership I have yet to receive a returned call. As a single mother with this being my sole Vehicle it is extremely unsafe and all over the road.

power steering failed while driving vehicle. Extremely difficult to maneuver the vehicle SAFELY off of the road.

The Electronic Power Steering continues to fail at random.

I have taken my vehicle in on 3 separate occasion because of fumes in the car cabin. They did initial repairs said it was corrected then I still had the same issue. I gave up until the past summer. I took it in for door recall but they mentioned they could fix my exhaust issue. They kept my car for 3 days but I continue to have this issue.

Been in Ford dealership service before to try and fix rotten egg smell coming through ac unit but still is there when accelerating up hills with recirculating air on. What a joke whats taking so long for this recall.

Smelling Exhaust fumes in the cabin while driving the vehicle. Just took the vehicle in and waiting on the dealership to tell me what the problem is.

My 2016 Ford Explorer is having steering issues. When moving and turning the steering wheel it will get stuck and you have to fight the wheel to get it straightened back out. I contacted ford who stated that since my vehicle is out of warranty by 6000 miles they will not help for the repair cost. My local ford dealer says that the issue is a rack and pinion that needs replaced. This issue is very dangerous and has about caused me to wreck numerous times. The issue is only when the vehicle is moving.

Exhaust leaking into cabin. Was confirm be dealer that exhaust was getting into the inside of car.

Seat belt in 3rd row would not retract

Ford needs to address this. Whenever I get into my vehicle and start it, it is instantly flooded with an exhaust smell and fumes. This is not only gross but dangerous as the amount of CO in the cabin is way higher than what it should be.

Exhaust smell in cabin. Told it was fixed. It was not.

Every time i step on the gas to accelerate quickly, the inside of my car gets a nasty smell of smoke or burn. I have to lower all of my windows to get the smell out of my car.

Hood of my 2016 Ford Explorer started rusting after 1,5 year, Ford knows about the issue but doesn\\\'t solve it. They only patch it up

While highway drive I was attempting to pass a vehicle when I suddenly lost power to the vehicle and needed to pullover in order to not cause an accident. After numerous attempts to drive I was able to limp back to the dealer. This was on November 16 or 17th 2016. After a day or two the dealer called me and advised that the transmission had broken a \"snap ring\". I picked the Explorer up after repairs on November 23rd. While driving the vehicle in my day to day travels I continued to note the transmission was not shifting as well as I recall prior to the problem. I also felt the vehicle had an exaggerated downshift and it felt quit different than before. I have an appointment to bring the explorer back to the dealer on December 12th for additional repairs. Also, when the mechanic who did the initial repair to the transmission and I took it out for a test drive on December 6th he noted verified feeling and hearing the problems I reported when I made the December 12th appointment and also told me that Ford is and has been aware of the failure of the snap ring and didn\'t want to send out and technical bulletins nor recalls because of the possibility of a civil suite They told all mechanics on how to make repairs but nothing more.

The hood on my 2016 Ford Explorer is corroded. Dealer was well aware of this problem and indicated Ford directly them to repair only once no matter if the problem occurs again. This is a factory defect per the dealer.

Car suddenly lost all power & \"wrench\" light came on. Was barely able to get it to the side of the road. After turning it off & on then the engine light also came on. Needed to be towed to dealer. Dealer said it was \"throttle body\" problem. Saw many similar complaints online. Car is only 7 months old and purchased brand new.

Was driving car on interstate highway, total loss of acceleration, wrench light came on. Was on vacation. Brought to dealer and was told it was throttle body and there was a 23 day back order from Ford. After losing 3 days of work because we were unable to get home, dealer \'found\' a part and replaced. Ford would not pay for rental for comparable vehicle until.

I was driving home at 10:00 am after visiting a doctor\'s office on a busy highway at 57 mph when all of a sudden the car gas peddle is not working. The car is in complete shut down mode. I rolled through an intersection to get to safety. The car dash board showed a wrench and engine light and on the message it stated \"SEE MANUAL\". (Like I am going to find the problem in my manual) The care had completely shut down. I called Ford Warranty number for a tow truck and waited for 2 1/2 hours till finally the tow truck showed up. I realize this could of been devastating. Thank God I didn\'t get hurt. I still can\'t believe the critical situation I had been in. I searched to see if there were any recalls for my vehicle and there wasn\'t. This needs to stop and Ford needs to recall all these vehicles before somebody gets killed. I do not care to own this vehicle any longer. I am in the process of trying to get into a Buy Back Program with Ford (they declined a buy back) or to trade it in; which I do not care to own another Ford. Whose to say this problem does exist in any other models.

I was driving when suddenly my vehicle started to decelerate & was unable to go above 25 mph. At the same time the wrench icon appeared. Luckily I had just pulled off a major highway. I was able to drive it to the beginning of my driveway (5 miles away) where it finally died. The vehicle was towed to the Ford dealership where it was purchased 4 months previously. The service dept says it\'s the throttle body.

Sudden deceleration from 65MPH to 5 MPH on a bumper to bumper holiday traffic filled freeway. This almost caused a rear end collision! The car is at the dealership and a new electronic throttle body has been ordered. I understand from the web that Ford has released a number of Tech Service Bulleting on TB related issues. Why haven\'t I received any notification? This is a potential life/ death issue!

Electronic Throttle Body went out while cruising on the interstate. Loss all acceleration and had to coast to the nearest exit. Very dangerous situation for me and my wife

Back lift gate exploded while parked on 12/26/2015. It was professionally repaired and exploded again while parked on 1/29/2016.

My husband was driving to work and lost drive power and the underneath of the suv was on fire, my husband pulled over ad called 911. the dealer stated the ptu cracked from pressure leaking all the oil onto the exhaust. also stated all of my tires were good .. so we are unsure where the pressure came from>

Vehicle displays air bag warning light. dealership stated it is due to electrical connection under rear seat. cost to repair $700-1000. while air bag light is on air bags will not deploy. a internet search yielded over 250 reported cases of this exact issue. due to the air bags not functioning, the cost of the repair, and the frequency of this very specific break, and the quantity of reports,i question why ford has not recalled this safety issue.

Exhaust gas smell inside cabin. primary driver has been experiencing headaches. vehicle has 6,000 miles on it. this is a 2016 model.

Carbon monoxide release into car remains even after dealer repair

The tires on ym 2016 ford explorer are the worst i have ever seen. i have under 24,000 miles on my leased xlt model and the tires are literally shredding. there is more horror stories at the consumer reports review of the tire... it is the 255/50r20 tire.... unbelievable that ford would send these out with their vehicles. i have 2 young children and this is so dangerous! https://www.consumerreports.org/products/ultra-high-performance-all-season-tire/hankook-ventus-s1-noble-2-222992/overview/

Heard noises when i turn my steering wheel. i was told i need to have my rack and pinion steering replace-est cost mid 2k. starting to research online and i see that this is a common problem with potential severe consequences if not fixed. why hasn't this been recalled??? also we had to replace the struts. the car does not have 50k miles yet. i do have the repair for the struts. have not repaired the rack and pinion yet. ## #vpic# 1 - check digit (9th position) does not calculate properly; 400 - invalid characters present #vpic#

My airbags light is on and none will deploy in the event of an accident and is not covered by any warranty. unacceptable and very dangerous many owners are reporting this issue. https://www-odi.nhtsa.dot.gov/vehiclecomplaint/

My 2016 ford explorer sport during acceleration smells bad from exhaust fumes that entering the car. took the car to the dealership and all the repairs that were done are not helpful contact ford motor company which didn't help either. at this point dont know what to do.

While driving down the highway at approximately 75 mph, the driver's windshield side trim molding detached from the vehicle. this molding impacted the side of the vehicle, and became fod on the highway. in review, only half of the molding detached from the vehicle, with half remaining in place.

Radio sparking and smoking plus peeling and bubbles inside the hood paint

Air bag light on dash. caused by dtc b141b. found tsb related to connectors under rear seat mp 130. car was stationary.

Exhaust fumes in cabin- i am experiencing a strong sulfuric smell in the cabin after hard acceleration. this occurs when the car is running and has occurred on both the highway and on city streets.

I purchased a new 2016 ford explorer sport. i have had the vehicle for about a year now. we have had repeatedly noticed a gas / exhaust odor in the vehicle cabin. it's seems to be coming from the vents and becomes stronger when in idle or on an incline. i have twice taken the vehicle to a ford dealership service center and both times had it dismissed and was told they could not smell the odor. the first time i left the vehicle with them for the day and the second time i drove over when the odor was clearly present but results were the same. however guests in my vehicle and other non- ford technicians have been able to smell the odor. i feel this is a safety concern for this vehicle and needs to be addressed.

The 2nd row airbag light came on, and ford told me it was a shortage in the wires and it wasn’t covered under the manufacturers warranty. they stated that since the airbag light was on, the short in the wiring would stop the airbag from deploying, which in turn is a safety issue.

Tl* the contact owns a 2016 ford explorer. the contact stated that at start-up, the driver’s side front seat independently adjusted, trapping the contact up against the steering wheel. there was no warning light illuminated. the vehicle was taken to the local dealer walker ford (17556 us hwy 19 n, clearwater, fl 33764, (727) 265-3992) but was not yet diagnosed. the vehicle was not yet repaired. the manufacturer was informed of failure. the contact was still awaiting a response. the failure mileage was approximately 23,000.

On multiple occasions transmission was slipping which led to an eventual complete failure. explorer was on ca highway 76 going westbound when transmission failed. driver wa forced to dodge traffic and coast to an emergency stop at the right side of the highway. explorer had to be towed.

Driving on highway, windshield trim on drivers side broke off. once stationary, inspected where the trim was and it’s completely gone & appears that the clips holding it there are broken and some gone. passengers side trim is warped and appears loose. also, drivers doors trim is now partly detached from door

My airbag light came on and the ford dealer warned me that the airbags would not deploy until i got the issue fixed. this is a known issue by ford, as they have issued tsb it. my explorer sport is 4 months over the 5 year/60,000 mile power train warranty, so i contacted assurant solutions because i bought a 72 month/75,000 mile extended warranty through usaa on 1/6/2016. this was my first claim and they denied the claim because they said that “safety restraint systems” was an “excluded item”! what’s infuriating is that they cover electrical assembly, interior electronics and power train electronics, but not “safety” electrical components!! i raised cane with the general manager of the ford dealership and they went back to ford for a “goodwill” warranty coverage and they agreed to pay for all but $261 of the repair. while i sincerely appreciate the goodwill offer, ford lost any future business from me for not proactively offering the goodwill coverage from the start before i had to pursue other options. shame on ford!! it doesn’t rise to the level of a full recall, but it is a known defect with a critical safety feature, so they should have covered it from the start when presented with the air bag light coming on!

I touched the steering wheel bottoms for and when i trun the steering wheel i here a poping sound. i'm sacar it may lock and then crash. while in mention. city and highways.

Tl* the contact owns a 2016 ford explorer. the contact stated that the liftgate randomly opened without warning and failed to remain secured. the contact stated that the liftgate randomly fell down with force and struck a passenger. medical attention was not required. also, the liftgate randomly opened while the vehicle was in motion. the liftgate was damaged while reversing the vehicle. the dealer indicated that the manufacturer had a service bulletin, but there was no recommended repair solution. the dealer diagnosed that a new modulator was needed. the approximate failure mileage was 21,500.

Tl* the contact owns a 2016 ford explorer. after parking the vehicle, the automatic hatchback door slammed onto the back of the contact's head. there were no injuries. the dealer (adams ford company, 2002 main st, logansport, la 71049, (318) 697-5561) diagnosed that there was a defective part that caused the door to slam on the contact. the manufacturer had not been contacted. the failure mileage was 62,734.

My explorer started having popping noises when turning left or right. it is bad enough to give significant feedback in the steering wheel and vibrations throughout the front passenger area. when i jack up the front end unloading the wheels, there is no noise or popping. with full weight on the wheels, when the wheel is turned slightly left and right and get significant popping and cracking feedback via the tie rods, the noise has progressed into the steering wheel freezing in place while driving the vehicle. not being able to control the car is a major life safety issue if not addressed this has the potential to cause major injuries or death. if it has not already. the dealer is aware of the issues and i find countless online instances of this mechanical defect.

Tl the contact owns a 2016 ford explorer. the contact stated that at start-up, the driver’s side front seat independently adjusted, trapping the contact up against the steering wheel. there was no warning light illuminated. the vehicle was taken to the local dealer walker ford (17556 us hwy 19 n, clearwater, fl 33764, (727) 265-3992) but was not yet diagnosed. the vehicle was not yet repaired. the manufacturer was informed of failure. the contact was still awaiting a response. the failure mileage was approximately 23,000.

Tl* the contact owns a 2016 ford explorer. the contact stated that while having a routine oil change at waldorf ford (2440 crain hwy, waldorf, md 20601, (888) 709-3528) the technician informed the contact that the engine block was leaking and needed to be replaced. the vehicle was not repaired. a few days later a bystander informed the contact that there was water in the passenger’s side rear brake lamp and that the brake lamp failed to illuminate when the brake pedal was depressed. the contact mentioned nhtsa campaign number: 15v605000 (fuel system, gasoline) as a possible solution to the failure however, the vin was not included. the manufacturer was notified of the failure and referred the contact to nhtsa to file a complaint. the failure mileage was approximately 85,000.

Went to the beach this past saturday and as i was pulling into the turning lane for the state park and alarm went off saying drive assist control failure, and numerous things that no longer work, since then there has been no power steering and it was a miracle we got it home which was an hour and a half away, had this happened while going faster then i could of lost control of the vehicle, and i was going about 10 mph when it alarmed. the pictures show was alerts every time the vehicle is started now. this morning the steering wheel was near impossible to move so my girlfriend who drives the explorer has to use the back up car that can’t hold all of our kids.

I was stationary in a parking lot and started the vehicle to find messages steering assist fault service required, hill start assist not available, service advance trac, and terrain management system fault all displayed on the instrument cluster. there was no power steering assistance and the steering wheel was incredibly hard to turn. in the days leading up to the failure i noticed on a few occasions the steering wheel would not center after exiting a 90 degree turn and i would have to provide input to straighten the wheels. the electric power steering rack has failed and there are not even any parts available for this, nor does it appear ford has acknowledge they have a widespread problem..

I received the recall notice in october 2020 manufacturer recall number20s62 nhtsa recall number20v675. when attempting the schedule with koons ford annapolis, i have been told the parts are still on back order. this is now month 5 and the recall has not been corrected.

The car loose the power and don’t go over 20 miles an hour . rpm goes over 5000 car speed don’t change make noise you can’t go up the have the power to go only 20 miles to 23 miles an hour

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving there was a strong odor coming into the cabin of the vehicle causing the contact and her husband to become lightheaded. when the contact returned to her residence she checked under the hood and smelled an abnormally strong odor coming from underneath the engine. the contact stated the odor smelled like sulfur and rotten eggs. the contact took the vehicle to the local dealer balise ford (1979 boston rd, wilbraham, ma 01095) to have the vehicle diagnosed however, the dealer was unable to find the cause of the odor. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 63,000.

Tl* the contact owns a 2016 ford explorer. the contact stated while driving 5 mph, the vehicle made an abnormal noise prior to the steering wheel locking up. the vehicle was turned off and restarted and the steering wheel unlocked. the contact stated a tire sensor warning light was illuminated. the vehicle was taken to banner ford of monroe (6300 frontage rd, monroe, la 71202) where it was diagnosed with the rack and pinion needing to be replaced. the vehicle was repaired however, the replacement part was defective. the manufacturer had not been informed of the failure. the failure mileage was approximately 101,509.

Tl* the contact owns a 2016 ford explorer. the contact stated that the passenger middle row seat belt failed to latch correctly. the contact spoke with bredemann ford (2038 waukegan rd, glenview, il 60025, (847) 510-5585) who stated that the seat buckle needed to be replaced. the vehicle was not repaired. the manufacturer was made aware and failure and informed the contact that the vin was not under recall and there was no warranty on the vehicle. the approximate failure mileage was 33,778.

Tl* the contact owns a 2016 ford explorer. the contact stated that the water pump leaked fluid without warning. the contact took the vehicle to stevens ford of milford (717 bridgeport ave, milford, ct 06460) where she was informed that the vehicle needed a new water pump. the contact declined the repair. the contact then took the vehicle to an independent mechanic where she had the vehicle repaired. the manufacturer was not notified of the failure. the vehicle was repaired. the failure mileage was approximately 78,000.

This vehicle almost took my life the other day. almost just as scary is the fact that this issue is widely reported on these vehicles from 2011 on and ford has zero recall for it. i was on the freeway the other day going about 70mph when inside of 10 seconds (while on a bend in the road) my dash lit up and my steering locked!!! at 70 mph!!! i almost hit 3 cars while trying to slow down as i could only go straight. when i say locked, i mean as if it was cemented in place. the dash reads “steering loss stop safely”, “service advancetrac”, “hill start assist not available”. this could have liked not only me but other motorists this day. on top of the incredible concern of safety, the ‘head in the sand’ mentality that ford has on this issue is disgusting, as they’re also leaving owners with $5000-$10000 repair bills due to this issue. this was the last straw with ford, after 20 years, i’m done.

As my wife was driving she heard a pop noise, then she went turn and the steering locked up which forced her to stay in head on traffic. after forcing the wheel back and forth she was able to get steering back and took the suv to a local shop. it was then determined that the steering gear was bad. this happened when our vehicle only had roughly 60,000 miles. thankfully no one hit her head on. the steering gear was replaced.

Tl* the contact owns a 2016 ford explorer. the contact stated that upon making a sharp turn from left to right at a low rate of speed, an abnormal clanking sound would emit from the undercarriage of the vehicle. the contact had taken the vehicle to balise ford of cape cod (90 high school rd ext, hyannis, ma 02601) where they informed him that the vehicle had a blown shock. the second time, the contact was informed that he needed a full steering rack replacement. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 61,000. the vin was unavailable.

Vehicle started to misfire as i was driving. it would get worse every time i was idle at stop lights. had to pull over to assess the situation and i shortly scheduled a service appointment with a ford dealership. ford techs said it was the spark plugs and coils. had all 6 spark plugs & coils replaced but the issue continued. still no resolution as of today. vehicle only has 47k miles.

94000 miles the transfer case burst and when 70000 miles charging cycle does not work , the vehicle suddenly stops.

While traveling at approximately 70 mph the passenger side windshield pillar molding departed the vehicle. while researching part numbers and repairs online i have noticed this appears to be a common problem for explorers from 2011- 2018. also seems somewhat related to the current recall for explorer roof racks that use some of the same mounting hardware. parts separating from vehicles at highway speeds creates high risk of incidents.

Wife was shopping in another city and steering locked up when she started it after being parked in a lot ,warning signals came on . turned explorer off and restarted car and drove fine and drove home 50 miles . went to hockey game at an arena , came out and started car and steering was hard to steer ( no power steering ) but managed to drive home 2 miles and put in garage . looked for power steering resevour and there was none under hood thinking low on fluid . looked in owners manual and saw -- all electronic ! drove it to dealership next day ( weekend ) and parked it even though it was hard to steer . googled this problem and saw all the same problems that others had with this steering gear ! went to dealer monday morning and they checked it out and called me to tell me it was the steering rack that needed to be replaced at a cost of approximately $ 2500 and part had to come out of detroit and would take a few days to get here and then repair it . called me yesterday and car was done ( $ 2395.91 ) why no recalls ???

The hood of the vehicle is rusting along the front edge. it started with a small area at first a year ago by bubbling up from underneath. now there are several visible areas along the front edge of the hood doing the same. it’s a matter of time til the rust breaks thru the paint. 5 years old and i live in md. mild winters. shouldn’t happen.

I'm experiencing limp mode. while driving at any speed the truck loses power and cuts back almost like i put it in park while driving. the wrench and engine lights are on.

Exhaust fumes in the cabin. stated slowly and progressive got worse. heavy fumes and not safely drivable, ford repair said it was the ptu unit leaking allowing exhaust fumes in the cabin through the air flow system. ford said the ptu would have to be replaced- $2,400. the vehicle only has 58,740 miles. definitely a safety and health hazard. this happens when vehicle is running and after running and parked in garage fills garage with noxious odor of exhaust smell.

Tl* the contact owns 2016 ford explorer. the contact stated upon entering the vehicle, the front driver’s side seat belt failed to latch securely. the contact called town and country ford (7800 e lloyd expy, evansville, in 47715) however, the vehicle was not taken to be diagnosed nor repaired. the contact was informed that the vin was not under recall. the manufacture was not notified of the failure. the approximate failure millage was 45,000.

When driving at 65mph on interstate 287 the car did a slight jolt and then lost all power. the engine remained running, power steering and brakes still worked, but there was no acceleration. wrench light and check engine lights came on. luckily i was near an exit so i coasted to a halt off the interstate. i restarted the car, it drove at no more than 5mph to a safer spot. after sometime waiting for a tow truck i restarted the car, it worked this time but with a check engine light. i drove slowly and on county roads, back home. now in dealer to be fixed. i have read multiple examples of this problem on this website and generally. there is a clearly a major safety issue with these engines and it needs addressing at a wider level than simply each consumer. *tr

Electronic throttle body replacement required. i was going 75mpg on a highway in ohio traveling to illinois. 2 of 3 lanes closed. car lost power going from 70-40 in seconds. luckily i was on a downhill and was able drift to the right far enough not to get hit. dangerous. i had gone to ford when i read about the other people with this issue back in august. they would not repair my throttle body unless i paid. "you have to wait until it breaks"

I have owned a 2016 ford explorer xlt for approximately 10 months... during this time every time i excelerate there is a very strong burning smell. of coarse bringing it to the dealer did nothing. they told me may be a sticker on engine burning.... after 10 months the smell is still as strong as the first week.. i was even asked by a police officer who had pulled me over for a lisence plate cover, that my car smelled of marijuana! this all while having children and grand parents in the car!

I smell exhaust when passing someone on open road, or entering a freeway. i have called ford multiple times, and have an open case. they do not return my calls, i have taken my car to the dealer twice where they tell me its fixed it lasts about a week and the smell returns. i recently had it in the shop a second time and i smell the exhaust again. i am now calling them a third time due to this smell, but i am getting no where. this can not be safe for me to keep smelling this exhaust. this vehicle was purchased brand new, it was not a used vehicle.

Purchased the 2016 ford explorer and noticed strong exhaust fumes in the cabin. concerned about our health, went to the dealership and was told that ford would not do anything until the vehicle had 3,000 miles on it. researched “exhaust fumes in ford explorers” and discovered that “ford named in class action lawsuit over leak of carbon monoxide in passenger compartments of explorer vehicles”, angela sanchez-knutson vs. ford motor company. the lawsuit includes 2011-15 ford explorers. then went to the management with this information, was told that only 'some' explorers were affected so we asked them to replace the explorer with one that 'did not' have the exhaust fumes problem. was told it was not possible because the vehicle had been titled. demanded that the vehicle be repaired but after 6 attempts of which 2 were with the field service engineer, we were told that there is "no fix". good luck to us. after 6th attempt, the fumes are worse than ever.

2016 ford explorer with approximately 9100 miles, i was pulling out onto a highway when the vehicle suddenly stopped in 50mph traffic. the wrench light, engine light, airbag light came on and i had to coast to the shoulder. towed to the dealer where it now sits. saw all of the complaints on carcomplaints.com and here and realized i have to get rid of this vehicle, no confidence in it now.

2016 ford explorer. consumer writes in regards to vehicle rear seat airbag shoulder straps location with child booster seat attached. *smd the consumer stated the airbag strap is to close to the child's face and could cause an injury if deployed. *js

Tl* the contact owns a 2016 ford explorer. while driving, there was a strong odor from the air conditioning unit. the dealer was unable to diagnose the failure. the vehicle was not repaired. the failure mileage was 12,000.

On oct. 18 while operating at highway speed of 40 mph on hwy. 301 south in wilson nc and attempting to slow down to stop for the traffic stopped at the traffic light ahead the brake pedal and steering both did not function, i was unable to stop or steer the vehicle causing a rear-end collision to hit the vehicle in front of mine. my vehicle was towed to kenly ford later that day from the accident site where it was purchased, they ran checks and found no codes. all i know is the brakes and steering did not work.

1st incident june 2016: during a busy school commute. on a very busy road, the vehicle lost power. would not accelerate past approx. 15 mph. towed to dealer and throttle body was replaced. 2nd incident oct. 18,2016: same exact problem as above, also on a busy street. potential for injury or loss of life was great in both of these circumstances. towed to dealer. was told that only the computer needed to be reset and the car is fine??!! i have no confidence in driving this vehicle at all! afraid for my family's safety!! *tr

Tl* the contact owns a 2016 ford explorer. while driving various speeds on extended trips, exhaust fumes entered the cabin of the vehicle. the fumes made the contact feel nauseous to the point of passing out. when depressing on the accelerator pedal, the abnormal fume odor intensified. the dealer could not determine the cause of the failure. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 5,034.

While driving with children present the car suddenly lost power and my wife could not accelerate. she had to drift over to the side of the road. the "wrench" light and check engine light came on the dash. after stopping the car and restarting she was able to get home but the car has almost no acceleration and kept shuddering. fortunately the roads were quite and there was no damage or injury. if she was on a busy road or highway it would have been very dangerous. car has around 7000 miles on the clock. *tr

When accelerating over 3500 rpm smoke gases come inside the cabin it started when i acquired the vehicle and hasn't stopped ever since

Traveling north on the loop 101 in arizona going approx. 72 mph when the engine suddenly stopped accelerating and decelerated to approx. 20 mph. almost caused an accident as i had to get out of the fast lanes of traffic and into the emergency lane. a picture of a wrench appeared on the dash and told me to read the manual. vehicle had to be towed to the dealership where i bought it. very disappointed in ford's roadside assistance as i waited an hour and a half for a tow truck.

2016 ford explorer with approximately 8400 miles. was traveling southbound on us hwy 1 at approximately 50mph when vehicle suddenly stops accelerating and wrench light comes on. car will only coast at less than 5mph. was able to pull into a parking lot without being involved in an accident. vehicle was on and shaking but would not allow me to accelerate. vehicle had to be towed to ford dealership. ford mechanic stated it was the electronic throttle bottle and they have already had a few of them come in to be replaced. etb has been replaced but vehicle still lags when accelerating. went on carscomplaints.com and 38 complaints have already been filed for the same issue.

Vehicle was in cruise control at about 60 mph and suddenly decelerated to 5-10 mph and would not accelerate. engine, wrench and air bag light came on. shut engine off and let sit and restarted. vehicle drove normal but still had engine light on. took to dealership and waiting on diagnostic. could of been a dangerous situation if in heavy traffic.

Electronic throttle recall (16b32)---was driving on the 5 north freeway, and had just merged onto the 55 north when the car lost power. (i pushed the gas, but the car could no longer accelerate)--all power was gone. i was, thankfully, able to move over to the right side of the freeway. i called aaa, and was eventually towed out of there (to ford dealership where i originally purchased the 2016 ford explorer.) ford dealership told me there was "new" recall regarding my vehicle (electronic throttle body repair)---left car on saturday. (said i could not get a rental since it was 2:58pm.) went to get a rental car at dealership today (monday after 2:30pm), but was told the car was ready to go home. i was invoiced at 3:14pm today. please look at page 1 --it says that work: "began:10-1-16 done:10-1-16", cause: recall correction: reprogram pcm"-----)*********technician time spent: 15:23 to 15:43****** did not replace the part ( electronic throttle body repair********this is very dangerous----people can get killed on the freeway by getting hit by other cars (if their car were to suddenly lose power in the passing lane---------or on any lane on the highway for that matter). dealership knows about the recall and they still did not replace the electronic throttle.

Tl* the contact owns a 2016 ford explorer. while driving at an unknown speed, the accelerator pedal was depressed, but the vehicle failed to respond and decelerated independently without warning. the vehicle was taken to the dealer, but was not diagnosed or repaired. the contact mentioned that the vehicle was previously serviced per an unknown recall related to the failure, but the remedy failed to repair the vehicle. the manufacturer was notified of the failure. the failure mileage was 6,500.

Tl* the contact owns a 2016 ford explorer. while driving at an unknown speed, the accelerator pedal was depressed, but the vehicle failed to respond and decelerated independently without warning. the vehicle was taken to the dealer, but was not diagnosed or repaired. the contact mentioned that the vehicle was previously serviced per an unknown recall related to the failure, but the remedy failed to repair the vehicle. the manufacturer was notified of the failure. the failure mileage was 2,200.

The vehicle keeps losing fuel and fuel has to be replaced every other day. took vehicle into ford dealership to be checked out and was told vehicle is safe to drive. gas can be smelt and visibly gushes after fueling in stationary position. when vehicle is in drive motion, gas leaks slowly. also, while driving the vehicle jerks and will slow down acceleration.

I was driving on 675 in dayton ohio at 65-70 miles an hour when my ford explorer xlt lost all acceleration and i was forced to coast to a stop on the left shoulder of the highway. i was able to turn the car off and restart it, and drive it home without incident. i had it towed to a ford dealer and hopefully will have an answer tomorrow. this vehicle is a 2016 xlt with just over 8,000 miles. i no longer trust this vehicle and will be researching more reliable vehicles.

2016 ford explorer [xxx] lost power and would not move in middle of busy highway. vehicle was noted to have a sputtering sound and appeared to be firing on only a few cylinders. turned vehicle engine off and restarted no help vehicle would not move with accelerator pedal in full open (floored) position. after opening hood and disconnecting neg terminal of battery vehicle operated fine for approx 10 miles and then same occurence. again fault cleared and ran fine to nearest ford dealer. initial diagnosis by dealer was codes p2111 and p2112. dealer stated found recall 16b32 followed instructions and reprogrammed pcm and clear codes. customer departed dealership service bay and repeat above mentioned malfunction before off the dealer lot. returned to service bay and dealer stated that throttle body was changed. vehicle appears to be operating normal at this time. this is a safety issue that should be investigated. my wife was driving the vehicle when this first occurred in busy mountain highway here in southern wv and was nearly hit by numerous vehicles before vehicle could be drifted backwards down the mountain where in order to get vehicle off of highway. service adviser indicated that he had seen several similar problems with the 3.5 liter engine in ford explorers. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving at 40 mph, the vehicle lost power. in addition, the accelerator pedal was depressed but the vehicle failed to accelerate. the vehicle was taken to a dealer where it was diagnosed that the throttle body needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was 8,000. ...updated 12/14/16 *bf

Driving on freeway with sudden loss of power. instrument panel read "see manual". pulled vehicle over, restarted with no problem and went on our way. luckily no one was hurt, but potential for injury/accident is very significant.

Tl* the contact owns a 2016 ford explorer. while driving approximately 65 mph, the vehicle suddenly failed to accelerate when the accelerator pedal was depressed. the vehicle was taken to the dealer where it was discovered that a transmission gear had fractured. the cause of the gear failure was not determined. the vehicle was not repaired. the manufacturer was notified of the failure. the vin was not available. the failure mileage was 12,000.

My vehicle engine stalled while i was driving, a wrench and airbag icon displayed which said see manual. the ford dealership told me to restart the vehicle. while waiting to get it in for service, i was driving on a busy highway and the vehicle shut down again causing me to coast to the median. i was nearly rear ended as a result.

When accelerating beyond 3000 rpm, exhaust gases are allowed into vehicle cabin. no fix from ford as of yet.

( i am experiencing with my 2016 ford) i began having trouble with exhaust leak in air condition however dealer was not able to repair due to ford has not issued any manuals how to fix this particular problem and dealer advised there is nothing they can do. this problem creates a serious safety hazard.

Driving down the road at 45 mph when the engine rpm’s dropped below 1,000 and i lost all throttle controls. i had to shift into n and coast into the median. once stopped, i turned the vehicle off and on again but still had no throttle controls. vehicle has 6,700 miles and the dealer says the problem was a software glitch that they knew about and were going to fix at my 7,000 mile service. i was lucky i was not on the freeway when this happened. if ford knows about this glitch it should be fixed right away!

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving approximately 55 mph, a strong fuel odor became present inside the cabin. the contact pulled over to the side of the road and had to open all the windows. the contact exited the vehicle, checked inside the engine compartment and outside the vehicle but there were no noticeable leaks. the contact waited for approximately ten minutes and got inside the vehicle and started driving but the odor became stronger also noticed that the odor was emerging from the air vents. the contact turned off the air conditioning and drove to the dealer bradley ford of lake havasu, arizona. the dealer kept the vehicle for evaluation and they had not determine the cause of the failure. the manufacturer was notified of the failure and a case number: cas-12708860 was opened. the vehicle was not repaired. the approximate failure mileage was 28,500.

I was backing out of a parking space. the rearview camera on the ford sync system wound up showing a frozen image. it took me several seconds to realize that the image i was looking at was actually an old image! i was lucky i did not run into someone since i was essentially backing up without the ability to see anything.

Consistent engine exhaust odors in the cabin after acceleration.

My stock (unaltered) 2016 ford explorer sport with ecoboost engine emits a rotten egg, sulfur-like odor into the passenger cabin upon full throttle acceleration. this condition does not occur during normal (less than full throttle acceleration) driving. this condition occurs only during full throttle acceleration and is replicable. this condition has occurred since original purchase in 04/2016 and continues today.

There are exhaust fumes coming into the cabin of this 2016 ford explorer. the smell stinks and the gases have made the occupants of the explorer sick. the dealership has acknowledged the smell. it has had at least nine opportunities to fix the problem, but it has been unsuccessful. ford is aware of the problem. the exhaust fumes come into the cabin at various times. the problem usually occurs when the rear a/c re-circulation is on and when there is heavy acceleration or going uphill. there have not been any alterations to the explorer except for the repairs attempted by the dealership. in may 2017, the dealership used tsb 17-0044 to try to stop the fumes from coming into the cabin. again, it was unsuccessful. it appears the ford told the dealership to also try tsb 14-0130. that repair did not work either.

When i accelerate my ford explorer the exhaust fumes are filling the cabin, we are experiencing a rotten egg odor that basically makes you sick. i have taken the vehicle to the ford dealership 3 times, they attempted to correct the problem but they were not successful. we cannot use the vehicle for long trips last time we try it was very uncomfortable, i got sick with the fumes.

Exhaust in cabin leased new 2016 ford explorer xlt march of 2016. immediately smelled exhaust in cabin upon acceleration. took back to dealer. told it was fixed. it was not. still smell exhaust. daughter feels sick riding in back seat. took back to dealer. told they need car a few days. was given no explanation. asked for loaner car. was refused. manager out for 2 more days so will wait until he is in to speak to. was treated rudely.

Ford explorer cabin has a bad exhaust type smell. vehicle was purchased used in december 2016. smell was more evident in march to july when we ran the air conditioner more. when we accelerated to highway speed the smell would follow a few seconds later. this was experienced by several people on many occasions. this is my wife's daily driver. toward the end of may 2017 she began complaining daily of dizziness and headaches. the smell was still present after accelerating. we took the car in to a local ford dealer on june 13. they performed the recommended repair per the ford bulletin tsb 170044. we took the car from the dealership on june 22 and still smelled the bad smell that evening. returned the car to the dealer the next day (june 23). they then replaced the majority of the muffler and tail pipe assembly. car was picked up on july 7 and driven that evening. smell was still noticeable in the cabin. went to another ford dealer the next day to discuss the problem and they recommended we talk to the service director at the first ford dealership and give them one more chance to fix the problem. third trip to the same dealer with the same problem. they said they inspected all of the previous work and test drove the car and found no problems.the service director also told us we could not prove there was any exhaust fumes or carbon monoxide inside the cabin. (i told him he could not prove that there was not any exhaust fumes or co in the cabin). car still has a bad odor in the cabin when accelerating to highway speed with the air conditioner running. (the smell may be less but is still noticeable). we have ordered a battery operated continuously monitoring carbon monoxide detector to put in the car. we have not installed it yet, but we can let you know when we do and any results. wifes dizziness and headaches went away while the explorer was in the shop.

Under acceleration, a very strong "rotten egg" odor enters the vehicle's cabin. the odor is so foul that it has at times caused headache and/or a queasy feeling. this happens continuously on and off the highway, only under acceleration.

I am an owner of a 2016 ford explorer that was purchased brand new at a dealership here in az last year in january. immediately after purchase, i started noticing fuel leakage from the vehicle and vehicle using a lot of gas everyday. i took my truck back to the dealership and was told everything is ok. as time went on, i noticed that every time i accelerated on the gas, the truck slowed down. took truck to dealership and was told once again nothing is wrong. a couple of months ago, the battery died. i have the truck toowed to the dealership and they replaced the battery. two weeks later, the battery dies again. i had it towed to the dealership again. they replaced the battery again and noticed a recall on the truck. a week later i'm driving my kids to school when the dashboard goes black and then lights up again. all of a sudden it happens again, the dashboard goes black and the speed starts decelerating. i hurry up and get to the safety side of the highway. i cut the truck completely off, waited a few minutes and it started right back up. i took the truck to the dealership. once again, i'm told that nothing is wrong with the vehicle. yesterday the truck dashboard starts going on and off. then the truck completely dies. i called roadside assistance and had the truck towed to the dealership. i waited for over 5 hours at the dealership before they told me what "might" be the problem. i was told there might be an electrical shortage between the monitor, radio, odometer, and climate controls that is causing the vehicle to shut down. the dealership doesn't have parts to fix it but can order them and it might take a few weeks to get them. as of now i have no air conditioner and my radio isn't working. i have spoken with several customer service managers about the vehicle and was told there isn't anything that can be done except wait for ford to fix it.

Tl* the contact owns a 2016 ford explorer. while driving 35 mph, a sulfuric, egg-like odor entered the cabin of the vehicle. the contact stated that the odor was noticed over a dozen times, especially during heavy acceleration or driving up an incline. the vehicle was taken to astorg ford in parkersburg, west virginia where the o2 sensor and catalytic converter were diagnosed, but no issues were found with either of them. in addition, the dealer stated that there was an unknown tsb that applied to the vehicle that came out in may of 2017. the manufacturer was not made aware of the issue. the failure mileage was 5,000.

Every time i step on the gas to accelerate quickly, the inside of my car starts to smell like smoke or something is burning. i have to lower my windows for about a minute to clear the air out. it has been going on for months.

While in motion and accelerating above 2500 rpm, exhaust fumes fill the cabin. we took it into a dealership where they tried to fix the issue using a technical bulletin ford issued. the problem persists.

I have been taking this vehicle into the dealership many times since july 2016 for an exhaust smell in the cabin when accelerating and at high speeds and constantly feel dizzy and nauseous when driving the vehicle. i have tried multiple dealerships to fix and they have tried all the tsb's that apply to the 2011-15's, but seem to not work on the 2016. they have resealed the vehicle at least 3 times, replaced the exhaust system, and other parts, and who knows what else they've tried, but still with no resolution. i'm taking it back to the dealership yet again tomorrow, but refuse to take this vehicle back home until the smell is completely gone, which seems to be an impossible feat at this point. i have a case open with ford, but have not not made any progress with them either (over 6 weeks). please do what you can to get them to make a recall asap before i become one of those soccer moms that passes out behind the wheel with her kids and dogs in the car and they make a lifetime movie about how my husband can no longer live without us :)

Purchased new 2016 ford explorer sport in jan 2017. last week at 5400 miles tire sensor indicated that front passenger tire lost air to 6lbs while parked. took to dealer who said puncture occurred which never did occur. small crack in sidewall looks like defect on same tire that has been recalled by hankook but in a smaller size. tire is a 20" hankook ventus s1 noble 2. tire appears to be designed for sedan or sports car but was oem tire on ford explorer sport...could be a problem? dealer eventually replaced tire with same without admitting it was defective.

I was driving on the high way yesterday and the car couldn't be moved with the gas pedal. i coasted to the next exit, turned off the car and back on and it worked again. today the same thing happened, but this time it didn't work again. i had adac (here in germany) come and take a look at it. they reset the "system" and followed me to my ford car garage shop.

Purchased 2016 ford explorer in april of 2016. initially, shortly after the purchase, i continually noticed the smell of burning plastic from the engine area after a lot of city driving. i assumed it was the fact the vehicle was new and was still breaking in. several months went by and i simply became accustomed to it. read online about plastic bags making that smell sometimes when stuck on the hot exhaust pipes and thought it could be that. didn't think about it much because it was not overbearing in the cabin. however, as of several weeks ago, smell was getting worse so i mentioned to dealer. they told me it's an exhaust leak. it's taken two weeks to order the parts and get me rescheduled for service and the smell has become much worse since that visit. wondering if tech loosened exhaust system. very hard to drive with the windows up - needs constant flow of fresh air. smells more like "typical" exhaust smell now - inside and outside the vehicle. i drive 30-50 miles in the city each day, so it's a constant smell. can't park in the garage because odor gets into the house. just learning that it's an exhaust leak has me worried because i have tolerated this for over a year.

This has happened twice now, when driving on the highway (with no warning or any check engine lights on) the engine will suddenly stop, a notice to "check manual" plus a wrench light will come on. the vehicle will not accelerate, forcing you to coast or stop on the side of a road/highway. vehicle has less than 14,000 miles on and has had maintenance and oil changes regularly.)

Noticed 2 weeks ago that the hankook ventus s1 noble2 tires on our explorer were peeling and chunks were coming out. we brought the car to the dealer since they had just performed a tire rotation a couple weeks prior and said the tires were in good shape. they said "oh, you have the hankook? those are known for that". they could not replace them. contacted hankook and ford. we were told they would put new hankook tires on, but after looking at the complaints online and the fact that hankook lists the tires as "the hankook ventus s1 noble 2 tire is an ultra high performance all-season tire that is developed specifically for high end sports cars and maximum handling." this would mean they are not designed for a 4 wheel drive suv. we are still dealign with ford to try and get a different tire put on our vehicle. how such an unsafe tire can be something that a car dealer and manufacturer can knowingly put on a car when "it is a known issue on this vehicle with this tire" is beyond my understanding. tread wear was at 11,100 when this issue occurred.

Strong exhaust smell in cabin whenever hard acceleration. for example anytime i am getting on the freeway freeway.

Terrible smell coming into the cabin of the vehicle when i accelerate and when it sits in the sun. when i accelerate it smells like a gas coming into the car, my kids and i experience feeling sick and headaches. when my car sits in the sun i get this burning glue smell in the car that also gives me a headache and there are days where i cannot drive my car. i have taking it to the dealership four times and still the issue is not fixed, i have small children and i no longer allow them to drive my vehicle due to the chemicals that are coming into my car. my car is now still sitting at dealership because of this smell.

Whenever you accelerate quickly or put the engine under strain (such as going up a hill) and the air conditioning is on and recycle mode is engaged you get a strong exhaust odor into the cabin. the vehicle has been back to the dealership to fix this problem but the fix has not worked.

Exhaust fumes in passenger compartment. returned to dealership three times and still no fix. had to keep windows open to operate even a short distance. only 5,200 miles on this vehicle. i have survived exposure to agent orange and tons of asbestos in the defense of our country but i refuse to succumb to carbon monoxide at the hands of the ford motor co. my wife and i lost our investment , down payment, and trade in value for the eighteen months that we owned this vehicle which we dubbed the mobile gas chamber.

Tl* the contact owns a 2016 ford explorer. while driving at any speed, the contact smelled exhaust fumes without warning. the vehicle was taken to the sharpe motor dealer where it was diagnosed that the bumper needed to be replaced. the fume odor remained. the vehicle was taken back to the dealer, but the technician was unable to diagnose the source of the fumes. the manufacturer was not made aware of the failure. the failure was not remedied. the failure mileage was 16,000.

The seal around my windshield flaps when it is warm outside. it causes a horribly loud noise/vibration.

Tread on my hankook tires is peeling off. they have 27,000 miles on them. i only drive to work and back. they are the ventus s1 noble 2.

The car suddenly stops accelerating. this is the 2nd time it has happened to me. both times, the gas pedal will not work, gears do not work. it will not drive or reverse. the first time, the dealership replaced the throttle body, said they have had issues with several and with replacement it has corrected the problem. i have now had the replacement and the same thing happened again. it is currently back at the dealer. i bought this vehicle new in feb 2016 and it currently has less than 10,000 miles on it. this is very dangerous as it comes with no warning. i could be pulling out in traffic and the car could stop accelerating! i no longer feel safe driving this car.

Exhaust fumes enter cabin thru air vents when the car is in heavy acceleration and air is on recirculate.

Along with many other explorer owners i am having an issue with smells in my 2016 explorer. when accelerating i get the occasional rotten egg/sulfur smell coming from the vents. i also get on occasion a smell of burnt exhaust in the car when idling or parked for a short period of time. i also get a strong antifreeze smell after driving for a while (no visible leaks). the dealership had the car for an entire day and (as usual) could not duplicate the problems. ford needs to admit they have a problem that is widespread and it needs to be figured out now. this is my first ford since 1993 and i'm not very pleased with my purchase.

While driving @ 50mph on a multi lane road, engine immediately went to idle and the gas pedal was inoperative. lost all power and vehicle came to a coasting stop. fortunately there was an exit nearby and was able to get the vehicle off the main road. tried to restart the vehicle but no effect. had vehicle towed to dealer and they replaced the throttle body assembly. fortunately this did not happen during rush hour as this could have been a very dangerous situation. after searching the internet, this appears to be a systematic problem with ford. just wanted to go on record that i also had this problem. vehicle has 11k miles.

Tl* the contact owns a 2016 ford explorer. the contact stated that there was an abnormal odor in the vehicle similar to rotting eggs. the contact was unable to detect the origin of the odor. the contact stated that the odor was getting worse every day. the vehicle was not diagnosed or repaired. the manufacturer was notified of the issue. the approximate failure mileage was 4,000.

Exhaust smell in the interior coming out of the hvac vents during sustained acceleration such as getting onto the highway. has been to ford and had related tsb performed as well as the exhaust changed with no change in the problem.

The tires have 26000 miles on them and the tire is peeling off like flakes. i live in gainesville, fl, which has very good roads and i drive 99% of the time within city other than going to orlando or jacksonville on i75. also the tires have worn off way too quickly than normal as they have reached 4mm wear within 26000 miles!! the tire manufacturer is refusing to replace it and only offering 4% discount on new tires. this is gross negligence of their responsibility and warranty.

Tl* the contact owns a 2016 ford explorer. the contact stated that the power liftgate independently closed and a warning chime could be heard before the lift gate closed. the contact stated that the failure was intermittent. the dealer diagnosed that the liftgate module was defective and needed to be replaced. the manufacturer was notified of the failure. the contact was given ford case number: cas12185619. the failure mileage was approximately 18,500.

Exhaust fumes while in motion - egg smell like- burned hair - mostly when accelerating i have noticed since w purchased dealer had me change all of the fillters going in for a second try on april 25th

Tl* the contact owns a 2016 ford explorer. the contact stated that there was an abnormal exhaust odor in the vehicle. the failure occurred without warning. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 14,000.

While driving at speed the power steering failed going into a corner, at the same time the battery warning light appeared on the dash. it was a dangerous curve. i drove the car the next day and it happened a second and third time. waiting for dealer response it is unsafe at the least or worse....

Exhaust fumes fill the cabin when accelerating and rpms are above 3000. it is worse in the back of the vehicle. one ford dealership has already told me they cant fix the problem after multiple attempts. ford motor company has now told me i need to take it to another dealership and see if they can fix the issue. the issue first appeared after the vehicle had about 13-15k miles and is still an ongoing issue at 20k miles.

While driving on a highway at approximately 55 mph i heard a noise and caught a glimpse of a object flying by the passenger side window of my vehicle. upon stopping to investigate the sudden occurrence i discovered that the piece of plastic trim on the front windshield passenger side had broken off. i retrieved it from the shoulder of the road and upon examination it appears that the molded clip holders broke away from their anchors. fortunately there was no vehicle behind me or to my right. had there been a vehicle in close proximity this could have caused a serious accident. i know that this incident startled me. having researched this type of incident i learned that other people have experienced the same problem with the 2016 ford explorer. ford motor company should investigate this issue before a tragedy occurs.

Tl* the contact owns a 2016 ford explorer. while driving at an unknown speed, there was an odor of exhaust fumes inside the vehicle. the vehicle was taken to the dealer and the contact was informed that there was no recall. the manufacture was made aware of the failure and referred the contact to the dealer. the failure was not remedied. the failure mileage was approximately 1,000.

Tl* the contact owns a 2016 ford explorer. the contact stated that there had been extremely strong exhaust fumes emitting on the inside and outside of the vehicle that had progressed. the dealer had replaced the muffler, pressurized the cabin, inspected the seals around the rear of the exhaust but had been unable to determine if the repairs may provide a permanent solution. the manufacturer was notified of the failure and the contact was waiting to determine their solution to repair the vehicle. the failure mileage was not available.

Tl* the contact owns a 2016 ford explorer. when the accelerator pedal was depressed, the contact noticed a rotten egg odor without warning. the manufacturer advised not to touch the failure due to a lack of remedy. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure was neither diagnosed nor remedied. the failure mileage was approximately 500.

Leak in roof due to body weld issues. leak caused rain to enter. 3rd row seatbelt was wet, as well as electrical outlet in trunk.

Hankook ventus s1 noble 2 255/50r20 105h tires. at 20,000 noticed rubber pieces of tread peeling away and chipping from all four clearly defective tires. this defect appears similar to tread being sliced by razor blades all over the tires. dealer acknowledges defective tires, but refuses to honor fords warranty to prorate replacement at less 60 percent, and is only willing to replace with same brand of tire at 20 percent discount off $242.00 which is clearly overcharging as i can find these tires for $97 retail.. these tires are dangerous and should be recalled in like manner as hankooks other 47000 tires which were recalled. i have seen other reports on the same tires on ford explorers. something must be done before people are injured by the malfunction of these tires, or worse. ford should be forced to recall these tires.

Strong exhaust fume smell in cabin after short, rapid, acceleration or when the car drives up an incline.

Exhaust leaks which contains carbon monoxide, leaking into the cabin of ford explorers, likely through unsealed seams in the rear of the suv.

All front parking assist red lights and alarm came on while stopped three feet behind another vehicle at a traffic light. when i took my foot off the brake and accelerated the lights and alarm stopped. it has never happened, again.

When cold starting car in garage, panoramic moon roof opened by itself.

Auto hatch closes without warning when load the rear of car trapping person between door and car. door does not reverse to open.

When stationary the auto hatch feature opens by itself when walking by adjacent to the vehicle or pulling on the driver's door handle to unlock the car.

Engine coolant overheating - about 30 days ago, my car began overheating and it was discovered that i was out of engine coolant. refilled and let it sit for a few days and no 30 days later my car is doing the same thing. place service call and it was determined that i needed a new water pump. 1 year old car and already had to have the oil sending unit replaced and now a new water pump.

On monday, march 13, 2017, while in my son's driveway (20225 woodbine, detroit, mi 48219);i started the ignition and just as the engine leveled out, the rear lift gate glass "exploded." no foreign objects were found in or around the vehicle. being parked between two homes, i found it odd that such an event would occur. i took my vehicle to bill brown ford for repair, and advise them of the situation. once i was home, i contacted ford motor company, and spoke with a person named "maggie," who gave me a reference number (cas11880598) and said that the dealership would do an investigation as to what occurred. on march 15, 2017, i picked up my vehicle. however, prior to leaving i advised mary of the body shop that ford issued me the above reference number, and that they (dealership) would do an investigation as to what happen. on monday, march 20, 2017, bill brown ford stated that the ford motor company would not reimburse my expenditure and considered the matter closed. i have read that this has happen before on the 2016 models. i would hate for this to happen on any other window on my vehicle while in operation on any public roadway. i was fortunate it happen in a driveway. please view this matter as a "safety concern."

Recently while traveling on the highway we experienced the smell of exhaust inside the vehicle. the windows were closed, ac was on and recirculating inside the vehicle. there were no other vehicles around us when we smelled the exhaust fumes. also, my wife has complained of feeling nauseous while riding in this vehicle. we have not taken vehicle yet to the ford dealer but based on what we have read about the explorer, this is happening to a lot of people and ford is unable to rectify the issue.

There is an exhaust smell that comes into the vehicle sometimes. i have 2 children and do not want them getting sick from it. it started when i bought the vehicle new. i emailed the salesman and he said its probably just the motor because it was a new vehicle and once i got more mile on it the smell would fade. it did get better but it still does it.

Tl* the contact owns a 2016 ford explorer. whenever the air conditioning recirculating option was activated, the vehicle began to fill up with carbon dioxide. the contact purchased a carbon dioxide monitor that indicated that the air conditioning was releasing carbon dioxide. the contact took the vehicle to the dealer who was not familiar with the failure. the manufacturer stated that there was an investigation regarding the failure; however, a recall had not been issued. the vin was not provided. the approximate failure mileage was 26,000.

When driving the car, upon accelerating, even with the circulating air on, the fumes are very strong coming into the cabin of the car. also, when first starting the car with the a/c on, there is a very sour/stale odor coming from the vents. we made a 2 hour trip, and after being in the car that long, i had a bad headache and felt nauseated from the fumes. i am the main driver of the car and it is my sole source of transportation. ever since we purchased the car back in january of 2017, i started getting bad headaches and have then on a regular basis. i'm starting to think they are coming from this car. it has been in a ford garage numerous times since we purchased it but they say everything checks out ok.

When accelerating to merge onto the highway it smells as if exhaust fumes are entering the cabin. i don't believe this is safe or healthy if in fact i'm breathing exhaust fumes. please review and advise. thank you.

Exhaust fumes entering vehicle during acceleration.

Noxious "rotten egg" smell in the cabin when rapidly accelerating. concerned about carbon monoxide based on recent news reports.

I am having fume leakage into the cabin of my vehicle. i took my vehicle in to dahl ford -la crosse and they had the vehicle for over 2 weeks. when i called the tech person told me they were waiting for parts to fix my vehicle and that there was a leak into the cabin. after another week went by without any word i called and they said nothing was wrong with my vehicle. i went into see the dept manager and he said there was never anything wrong with the vehicle. when i asked him who was lying him or the tech person he did not reply. they said they had the local fire department test the vehicle for carbon monoxide but they did not list under what conditions it was tested at. i had my own carbon monoxide tester in the vehicle and it was registering carbon monoxide. i left very upset as i have been sick after i drive in the vehicle. they won't let me out of my lease either and won't do anything to fix. i left very upset. the fumes occur when sitting idle and air conditioner on and when moving, air conditioner on and accelerating. i sent a letter to ford corporate explaining this in september 2016 and have not heard a word back.

I purchased this vehicle in february 2017 used with 12,000 miles. about 1 month later i noticed an exhaust fume smell inside the vehicle. i took this vehicle on a 3.5 hour trip in march with 3 friends and they all noticed it as well. at first we thought it was cars ahead of us with bad exhaust systems, but on they way home realized as there were no other cars around, it was coming from my own vehicle. this problem has progressively gotten worse from 17,000 miles to my current 22,000 miles. it seems to happen under harder throttle conditions such as passing another vehicle or merging into traffic. a few seconds after this harder throttle application, there is a very strong odor of "sulfur" smelling exhaust which fills the vehicle. i have not taken the vehicle to the dealership yet as it is not only an inconvenience, but from what i have read, ford does not have resolution for this problem. this problem is now almost continuous and happens usually several times during my 45 minute commute to work. the smell is horrible and has of late started to make me feel nauseous and light headed.

There is a smell of exhaust inside the cabin of our explorer at times when driving on the freeway and when our air conditioning is on, recycling the air inside the vehicle. this smell gives our teenage daughter headaches, and we are concerned that it could cause other health issues over time. living in arizona, we cannot just turn off the ac when it is 110-117 degrees outside. we have taken it into our local ford dealer three times and they said that they have done three repairs, including removing the back bumper and sealing some gaps, replacing the ceiling air vents and adjusting the software in the vehicle. none of these have fixed the issue, however, and the dealer's service department says that they have done all the repairs that they know how to do, per the instructions from ford corporate. they recommended that we call ford corporate customer service, but after two weeks of waiting for a "good faith review," the regional customer service manager informed us today that we do not meet the requirements for a buy-back, and we should just take it to another ford dealer for a second opinion on the repairs, or buy a new vehicle and trade ours in. we are very concerned about this issue, but don't want to lose a lot of money trading it in, as the value has depreciated severely in the year since we purchased the vehicle.

Foul, sulfur like smell in the cabin while using a/c w/ cabin air re-circulation on. travelling at highway speeds..

Strong exhaust smell entering the vehicle at speeds of 60 mph or more on the highway.

Tl* the contact owns a 2016 ford explorer. while driving approximately 65 mph, the vehicle lost power and the service "wrench" warning indicator illuminated. the vehicle was coasted to the side of the road and was towed to the dealer (northtown ford in menomonie, wi) where the throttle body was replaced. the failure recurred and the same dealer replaced the retaining clip, but the failure recurred. the contact made the manufacturer aware of the failures and requested a buy-back. the contact was informed that the issues did not warrant a buy-back. the vehicle was not repaired. the failure mileage was approximately 9,000.

Tl* the contact owns a 2016 ford explorer. on several occasions, while the accelerator pedal was depressed, the contact smelled a strong odor of fuel throughout the vehicle. there were no warning indicators illuminated. the contact called don gasgarth's charlotte county ford at (888) 313-9652 where the dealer stated that the failure could not be repaired and that it could only be minimized. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 7,000.

Exhaust smell entering vehicle upon brisk acceleration.

Just purchased the vehicle from a dealer 60 miles away from home. driving home on the highway, upon full throttle acceleration with windows closed and ac set to recirculate, the cabin filled with exhaust fumes with the telltale rotten egg smell. once windows were opened and exhaust fumes exited the vehicle, i closed the windows and noticed no more exhaust smell until i performed a full throttle passing maneuver and the smell returned again, prompting me to open windows again to clear the air. after the second incident, i drove the rest of the way at normal throttle with no more exhaust odors occurring. this was very disappointing for a $41,000 vehicle.

Tl* the contact owns a 2016 ford explorer. while driving various speeds, carbon monoxide entered into the cabin of the vehicle from the air conditioner vents on multiple occasions. the contact suffered headaches and felt a tingling sensation in his head after exposure. corwin ford of kennewick, washington was made aware of the failure and stated that the vehicle could not be repaired until september 7, 2017. in addition, the vehicle was inspected and it was confirmed that carbon monoxide leaked into the vehicle from the rear of the vehicle under the bumper where exhaust entered from two openings. the vehicle was not repaired. the manufacturer was made aware of the failure and stated that there was no recall. the manufacturer offered to repair the vehicle. the failure mileage was 11,000.

The vehicle puts off a strong odor through the air system when accelerating uphill or driving at higher rpms. the smell resembles a sulfur type smell in the cabin.

Exhaust leak inside the cabin when i celebrate

I am getting carbon monoxide fumes in the passenger compartment of my vehicle when accelerating. it is most noticeable when the air conditioning is in the recirculate mode. the car was purchased 5/31/16 and it has been an ongoing issue. the dealer has no solution.

Tl* the contact owns a 2016 ford explorer. the contact noticed strong toxic fumes of carbon monoxide coming through the air vents. the vehicle was taken to the dealer (terrebonne ford lincoln, 339 st charles st, houma, la 70360, (985) 876-5100) for diagnostic testing. the dealer supposedly addressed tsb 17-0044 and had the contact retrieve the vehicle, but they provided no specific solution to prevent the failure. the contact and driver experienced headaches from the fumes entering the vehicle for months. the vehicle was not repaired. the contact was not included in nhtsa action number: ea17002 (structure, engine and engine cooling). the manufacturer was notified of the failure. the approximate failure mileage was 0.

While driving onto the on-ramp of interstate, the vehicle's ac automatically moved to recirculation mode and i begin to notice a foul smell emitting from the engine compartment. i also noticed that this event would occur any time the engine rpms were above 2700-3000 when the vehicle would up-shift to on-ramp, passing vehicles to change lanes or regular acceleration. after my travel yesterday from being on the road for a period a little over an hour, i began to feel nauseous and lite headed. i still have the same symptoms on 8/14/2017. i will be taking the vehicle in to ford dealership from which i made the vehicle purchase in order for them to conduct a check on the vehicle for what i believe to be carbon monoxide leaks from either the engine cabin, rear exhausts or a combination of both. i am fearful this is affecting my family and possibly endangering our livelihood as i commute daily in the vehicle and its our only family vehicle as the primary means of transportation.

Under acceleration, there is an exhaust small inside the vehicle, and i've measured carbon monoxide levels up to 19 ppm.

Exhaust leak continues even after dealer repair. i am still experiencing foul odors in the cabin of my explorer, which i believe are related to the current exhaust issue now under investigation. odors are especially strong when vehicle is remote started and a/c is running. also notice same bad odors around engine area of vehicle while running or after turned off - even up to 2 hours after engine has stopped. i have been driving with a co2 detector in the vehicle - and to date it has not been set off - however i experience a dry throat and headaches after driving in the vehicle for several hours. the dealer fix has reduced the smell of burning hair/electrical fire, but not totally diminished it. because of the lack of speedy action from the nhsta (this issue has been known for several years according to press stories), i will be selling the vehicle for this reason and this reason alone. my family doesn't like to ride in the vehicle anymore and if the government won't take action to look out for our safety, i will simply buy another car. i'll lose a lot of money on the trade-in, but you cannot put a price on the health and safety of your family.

Exhaust fumes entering the cabin while hitting rpm of 3200. fumes enter while cargo vent is on. you will also smell the fumes worse with windows down. highway speeds and under accelration. been to 3 dealers and have also contacted ford corporate.

Exhaust leaking into the cabin of the vehicle while accelerating above 3000 rpm.

While driving and putting load on the engine, there is a smell of exhaust in the cabin. this is more noticable when the ac is on recycle air.

Tl* the contact owns a 2016 ford explorer. while driving, the contact noticed an abnormal odor inside the vehicle resembling carbon monoxide while the recirculation air conditioner was activated. the passenger (the contact's wife) noticed the odor. the contact saw the failure on the news and called the dealer (l&s toyota, 248 auto plaza dr, beckley, wv, 25801; 304-252-8548; ext 231) where the dealer advised the contact that they were trying to schedule an appointment. the contact faxed over six pages of information for the dealer to try and remedy the carbon monoxide failure. the vehicle year and model was included in investigation nhtsa number: ea17002 (structure, engine). the manufacturer was not contacted. the failure mileage was approximately 20,000.

The trim between the driver side door and the windshield flew off of the the car. i estimate that my speed was 65 mph. there are 51,000 miles on the car. not only does this cost about $300 every time it happens, it is an extreme safety hazard to other drivers or pedestrians near the road. it virtually becomes spear when it becomes detached. i pass other explorers often that are missing the same piece of trim and have seen numerous complaints online.

Carbon monoxide leak. when i accelerate as i get into an expressway ramp, a strong odor comes into the car like rotten egg. very concerning, specially since i took the car to a ford dealer to get it fixed and is still an issue.

I drive my 2016 ford explorer more than 80 miles a day, mostly in interstate traffic. i have noticed a strong odor that resembles mercaptain or burning fuel. i have dismissed this as traffic related and switched the a/c to recirculate but often have to vent by rolling down windows. this is most common when driving with the a/c on during hot weather conditions.

Suspect carbon monoxide fumes inside explorer. passengers and driver have headache, nausea, dizziness, sleepy, nose and eyes burn, chest hurts. long trips it's awful have to stop and get out for fresh air before we fall asleep. am almost afraid to drive this vehicle due to this problem. ford says no problem but they're definitely is a problem with my vehicle. i am going to another dealer to see if they find anything that the other didn't. hope we can get something done about this. bad to pay that much for a vehicle and then have this problem. this problem is constant when driving this vehicle. thanks. [xxx] (“parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”)*jb

Since purchasing this vehicle in december 2016 i have had seatbelt retractable mechanism in the third row replaced; i have had the navigation system replaced; i had to have the keypad on the door panel replaced; i have had to have the power steering epas replaced (most recent). most happened while the vehicle was stationary thank goodness. the navigation system did go out while driving.

Since we have purchased the vehicle we have smelled a rotten egg/burnt hair smell from the vehicle. it is at its most potent point when accelerating to higher rates of speed. it keeps a fairly consistent smell at speeds of 65 mph and higher as well. the smell always seems to come from the air conditioning vents. is it also coincidental that the cabin air filter already needs to be replaced? this has made for disorienting and nauseating trips in the vehicle for all passengers. our child has complained and has felt ill when riding in his car seat in the second row. on a recent 6500 mile road trip, i became severely ill and had difficulty breathing while riding in the truck. i was nauseated for several hours afterwards and had an excruciating headache. we discussed this with the location we purchased the vehicle and they stated there is nothing they can do about it. we then took it to another location in cabot, arkansas and again; nothing can be done about it. we were told that ford is aware of the issue and it has been going on for several years now. why were we not warned of this issue? we are putting our health and my child's health on the line every time we drive the truck but due to our finances, we have no choice but to keep the vehicle.

When accelerating exhaust fumes fill the cabin

Tl* the contact owns a 2016 ford explorer equipped with hankook ventus s1 noble 2 tires, size: 255/50/r20 (na). while the vehicle was parked, the contact became aware of chunks of tire missing from the tire. the vehicle was taken to a tire facility to be inspected. the contact was not given a cause for the tire failure. the manufacturer was contacted and made aware of the failure. the approximate tire and vehicle failure mileage was 16,000.

On july 26 at about 10:40 am i was driving my stock (no added equipment) 2016 ford explorer (platinum edition). i had just merged from northbound i-680 onto westbound i-580 (northern california). i was moving at a constant freeway speed (about 60 mph) from lane #5 (rightmost lane) to lane #1. a few seconds after entering lane #1 the power steering failed. a warning appeared on the vehicle warning indicator that the power steering failed. a few minutes later i was able to safely drive off the freeway and turn off the vehicle. power steering resumed after re-starting the vehicle.

I believe c0 is leaking into my car and while driving i have become dizzy and get headaches on a regular basis. i also become quite tired. i drive for a living and did not understand what was happening. this usually happens while driving on the highway with my windows closed. i never drive with my windows open but need to open them to get rid of the dizzy and tired feeling.

Possible carbon monoxide infiltration. i was sitting in the car with the engine running waiting for my wife while she was shopping. i suddenly got a headache and became dizzy. went home and headache and dizziness went away after about 2 hours.

After accelerating onto the interstate or when i am climbing a steep hill once i decelerate and maintain a level speed the cabin fills with a "burnt oil" smell. it has been getting progressively worse and i am concerned about harmful gases.

Constant exhaust smell inside the vehicle. the vehicle only has roughly 13,000 miles and my children have a difficult time sitting in the back seat on road trips.

Carbon monoxide inside car, causing sleepiness of sleep!

I fell asleep from carbon monoxide poisoning and i hit three other cars causing me to total my vehicle. weeks before i had the accident i was experiencing drowsiness and headaches. i had this vehicle less than two months.

Tl* the contact owns a 2016 ford explorer. while driving various speeds, there was an abnormal exhaust odor in the vehicle. the vehicle was not taken to be diagnosed. ferman ford (located at 24825 us hwy 19 n, clearwater, fl 33763, (727) 797-2277) stated that there was no possible remedy for the exhaust fumes entering the cabin of the vehicle. the manufacturer was notified of the issue. the approximate failure mileage was 100.

Tl* the contact owns a 2016 ford explorer. the contact noticed an abnormal exhaust odor within the cabin, especially when the air conditioner was activated or while accelerating the vehicle. the contact placed an exhaust flow meter in the vehicle and the ratings failed. the dealer and manufacturer were not contacted. the failure mileage was approximately 2,000.

Tl* the contact owns a 2016 ford explorer. while driving 60 mph, there was an abnormal hydrogen sulfide odor. the vehicle was taken to a local dealer (hayford ford located at 1330 301st ave nw isanti, mn 55040 763-689-5555), but was not diagnosed or repaired. the manufacturer was notified of the failure and opened case number: cas12775863. no further assistance was provided. the vin was unknown. the failure mileage was 26,000. ..updated 08/22/17 *bf updated 09/28/2017*js *cn

Loss of consciousness while driving the vehicle. i saw a news report that nhtsa was looking into the issue and it could be related. the vehicle was in motion with the a/c on and windows up while driving on a city street.

On 6/28/2016 the vehicle was involved in a loss of control accident due to driver becoming unconscious. the driver and all passengers became unconscious nearly simultaneously. the original assumption was that the driver fell asleep, although she did not remember feeling drowsy prior to the accident. the accident resulted in total loss of the vehicle and no injuries were sustained. the accident occurred on i-85, mp 18 north of montgomery, alabama. since seeing the report today about possible co leakage into the passenger cabin on the ford explorer vehicles, i would now suspect this as a possible contributing factor in this accident...updated 08/07/17 *bf *cn

On acceleration have smell of rotten eggs. having headaches also. reported to dealership but saying there are no problems with exhaust fumes. i have reported twice but no word until seeing on cbs issues on other explorers. have had this problem since bought the vehicle. thought at first it was the catalytic converter.

Exhaust smell in vehicle: automobile continues to have exhaust smell in cabin of vehicle while driving. very evident upon acceleration. this has been an ongoing problem since owning the vehicle.

The car produces a rotten egg sulfur smell in the passenger cabin while accelerating the engine under moderate to heavy load. the fumes are dangerous and you have to open all the windows to vent the smell from the passenger cabin or i become dizzy and lightheaded from the fumes. there is definitely an exhaust leak that is coming into the passenger cabin when the car accelerates under load.

Tl* the contact owns a 2016 ford explorer. while driving at any speed and attempting to depress the accelerator pedal, the contact smelled exhaust fumes from the rear of the vehicle. there were no warning indicators illuminated. the vehicle was taken to a dealer (mclarty daniel ford in bentonville, ar) where the filter was replaced, but the failure recurred. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 10.

Carbon monoxide and gasoline smell in cabin

Exhaust fumes enter the interior of the vehicle upon acceleration. the dealer states that there is no part to rectify this problem. i am suffering with chronic headaches. please help!! my next step is to install a carbon monoxide detector in my vehicle.

Vehicle emits odor like sulphur or rotten eggs, possibly carbon monoxide, when accelerating rapidly or unexpectdly. it always happens when accelerating, pressing gas to merge onto highways or to pass cars on highways. i took my explorer to dealership purchased from several months after purchasing, but was told nothing was wrong. netween feb and may 2016 is when i made appointment at dealer for them to take a look. the problem still exists to this day. i roll the window down to let the smell out when it happens.

Smell of rotten eggs upon acceleration

Tl* the contact owns a 2016 ford explorer. when the air conditioner was activated, the contact forcefully depressed the accelerator pedal and noticed an abnormal odor in the vehicle. the vehicle was taken to the local dealer (tower ford, 124 s middle neck rd, great neck, ny, 11021) in april/may 2017. the dealer was unable to duplicate or diagnose the cause of the failure. the manufacturer was not contacted. the failure mileage was approximately 18,000.

While driving 65 mph on a highway my 2016 ford explorer xlt lost all power and would not accelerate. the engine subsequently quit and i lost all power steering and braking. the vehicle has approximately 26,000 miles. no warning/malfunction lights appeared. after about 30 minutes the vehicle restarted and i was able to drive to ford dealership.

Travelling at 70 mph my vehicle's rpms dropped to 500 - 1000, the accelerator became unresponsive, and i was forced to pull over to the side of the road. in speaking with the mechanics at the ford dealership, the cause of the issue was a failure of the electronic throttle body (etb). my car was just over the 36,000 mile warranty, and although there was a customer satisfaction bulletin issued, my vin number was not included. there is also an active class action law suit for the same issue in previous model years, not including 2016. i spoke directly with ford via a phone call, who apologized and said there was nothing they could do to compensate me for the expense. there is obviously a very dangerous situation, and put my family in danger. in my opinion, ford is not backing their products for what is a very serious safety issue.

We are experiencing an ongoing smell of exhaust in the cabin of our 2016 ford explorer. the smell is noticeable in different conditions, but two conditions seem to always be in place - when accelerating and when the recirculate option is on.

Upon hard acceleration i get a strong exhaust fume odor entering the cabin of the explorer. so strong my whole family notices it. it does it even with the windows down or up and with or without the air recirculation setting on or off. somehow exhaust fumes are entering the cabin causing a foul odor.

While accelerating a weird smell fills the cabin of my explorer. other people smell it as well not just me. sometimes after driving for more than 30 minutes i get a headache or i am dizzy.

Exhaust gas smell in cabin when accelerating

Fumes and odor in cabin following acceleration; sickening smell; must roll down windows

Smell in cabin when driving even after 2 of ford's technical service bulletins were performed. problem still not resolved. dealer says there is nothing more they can do, that is the only fix ford can provide.

Exhaust fumes coming into cabin, causing burning of eyes and nose, head aches, and nausea.

Exhaust smell in cabin upon hard acceleration or hill climbing. problem occurs any time rpms exceed 3000-3500 for more than a few seconds. wide open throttle is not required, just moderate engine strain in normal driving conditions. exhaust smell seems to come through a/c vents and is worse with system on recirculate, but is definitely present when system is set to fresh air as well. rear a/c system does not have to be on in order to get the smell. exhaust smell is bad enough to burn your throat if not vented by rolling down windows quickly. persons in back seat commonly complain of headaches when riding in the vehicle. vehicle has been to the dealer a total of 5 times for repairs. none have corrected the issue. tsbs 14-0130 has been performed, mufflers have been replaced, hvac module has been updated, but problem still persists as bad or worse than ever. vehicle was purchased brand new. problem began around 1,500 miles. there have been no after-market modifications to the vehicle.

Exhaust smell inside of car at moderate to heavy acceleration . for dealer repaired at 23000 miles problem has come back after 11 months and 15000 miles. fumes cause headaches and nausea

Tl* the contact owns a 2016 ford explorer. while driving 65 mph, exhaust fumes entered into the cabin of the vehicle. the contact stated that the failure occurred on numerous occasions while driving various high speeds. arsenal ford of new iberia, louisiana was contacted about the failure on three different occasions. the exhaust was replaced in the front of the vehicle and an exhaust opening was sealed in the rear of the vehicle. the manufacturer was not made aware of the failures. the failure mileage was approximately 1,000.

Beginning in february 2017, my 2016 ford explorer began to smell like sulfur or mold whenever i start the car. i suspected it was an ac coil issue, but there was no problems with this. i would like to submit my complaint as part of the ongoing exhaust investigation into the ford explorers carbon monoxide issue.

Yes i am having huge coughing fits and lightheadedness and exhaust fume smell entering my cabin on new 2016 ford explorer i purchased. i am experincing headaches as well after driving long trips. both on street normal and highway travel

During acceleration, a strong odor fills the cabin. according to the carbon monoxide monitor we used, it registered at 5-9 ppm as the odor came through the air vents. the air will return to 0 ppm after driving with the windows down for ~1 minute.

Tl* the contact owns a 2016 ford explorer. the contact stated that the vehicle emitted a rotten egg odor from the catalytic convertor. the odor intensified when the accelerator pedal was depressed. koons ford was contacted and stated that the odor was inherent to the vehicle. the manufacturer was not notified of the failure. the failure mileage was approximately 5,000. updated 11/01/17*lj the consumer stated the rear door hatch was not properly sealed. *js

We experience a horrible smell of exhaust fumes whenever we first turn our vehicle on. it is extremely noticeable and can clearly be traced back to the exhaust system as there is no odor when the vehicle is turned off. this is dangerous as large amounts of co or co2 can be deadly especially in enclosed area. the odor remains even while driving and accelerating.

I have a 2016 ford explorer ,when i exceed 3000 rpm there will be strong exhaust smell coming through the a/c ventilation system,i went to the dealership three times they didn't fix it,i have four kids ages 5 months to 12 years.

This is the second time this happened to me while driving my 2016 explorer limited. my car has every option available. a few months ago as i was turning onto the highway a "lane keeping sys malfunction" alert came across my display and my steering locked in place. i could not turn my steering wheel at all. i had a sketchy vehicle for my first vehicle and knew that i needed to put the car in park and turn it off for a few seconds and restart the car. doing this freed my steering wheel and i was able to drive to the dealership. the dealership ran diagnostics and came to the conclusion that the sensitivity was set too high. ffw months later. 9/13/16 i am driving back at about 65 mph, from a dr. apt on a busy road and the car tells me my steering is malfunctioning to service my vehicle. my game plan was to pull over safely and run a vehicle health report and call the dealer. seconds later i get the same message along with lane keeping malfunction & my steering locked. i had to come to a complete stop on the middle of a busy hwy with a car coming at my rear and throw it in park and kill my engine and restart my car for the steering to unlock. i spoke with the service dept. after they ran diagnostics and my vehicle is "spitting out codes like crazy" and was told it may be a module in my computer that controls steering & lane keeping systems or my key fob is not being detected by my computer and is not sending an alert and my car thinks it is being stolen. crazy. definitely not safe. this is my daily driver. i have 4 small children. i live in my car. please research this and issue a recall. this is not safe at all. thankfully i was not on an interstate going 70+ mph. also my car was purchased dec 2015 and was a dealer trade from a tx dealer.

While driving through a major city on the expressway at rush hour, the vehicle suddenly lost power. the dash illuminated a wrench (powertrain fault) and check owners manual. we decelerated in traffic down to about 5 mph. we were extremely fortunate that no one was hurt as we tried to make our way to the right shoulder from the left lane (there was inadequate shoulder on the left when the failure occurred). no question in our mind that this is life threatening! we feel fortunate we were near an exit, so we limped along at 5 mph to a gas station. the vehicle was towed to a dealership and next day verified that the electronic throttle body was defective. the dealer changed this part out and we fortunately have not had a recurrence. mileage at failure was 9456. one would not expect a throttle body to fail, especially at low mileage. we now read that many 2016 explorers have this defect and that other drivers have experienced the same life threatening event that we did.

Tl* the contact owns a 2016 ford explorer. while driving 55 mph, the vehicle decelerated to a complete stop independently and the wrench warning indicator illuminated. the vehicle was taken to the dealer, but was not diagnosed or repaired. the manufacturer was not aware of the failure. the failure mileage was 11,000.

The rear hatch opens and then while someone is loading the back of the car (with groceries, etc.), the hatch starts to close. the hatch hits the person and does not reverse. instead, the hatch tries to close even tighter on the person who is trapped underneath. the vehicle was parked. this happened on several occasions and closed on me, my son and my dog. this is the 4th major problem with this brand new car!

2016 ford explorer sport - fully loaded 3.5l eco boost. within weeks of buying we noticed an exhaust/sulfur smell in cabin when climate control on and front + rear air going with recirculate on as well. it started while accelerating/passing gear on hills/grades but now does it all the time...even when stopped at a red light! we have taken it to dealer four times while they have had my explorer for over 50 days total. dealer will not acknowledge smell even though we have taken multiple test drives with portable carbon monoxide reader showing extremely high levels with smell present & recording the incidents at the same time (ford tech in vehicle with us witnessing the co reader levels). corporate ford engineers are denying and downplaying odor & co readings. we have been dealing with this for over four months - ford has yet to provide a loaner but they want me to pick up my car when it's not repaired but they deem "safe". quite a liability don't you think? we are "extreme commuters" so we are in our explorer at least 15 hours a week and now experience migraines, drowsiness, being nauseous, and my wife is currently being tested for cancer. please include the 2016 explorer models with your investigation so my family and i can be healthy + safe while driving. we implore the nhtsa to help us and others with families that ford is willfully exposing co poison to and they are not acting to remedy this situation on their own with your intervention. i invite ford ceo's along with their families to drive my car that they claim is “safe” for a month to see how they feel being unprotected and laid bare to their own contaminants.

Vehicle lost power in the city going about 35mph, had to coast to side of the road, bad throttle body...... 6600 miles on the car service light came on zero throttle response.

While driving below 30 mph attempted to accelerate and felt a jolt,engine cut off,"wrench" light and air bag light came on (last one probably when the engine shut off).had to coast to the side,re-started engine and it started shaking,rpms kept going up and down between 1-2000.turned off and waited a few minutes.started engine again and it was running normal except check engine was on.went to local ford dealer (we were on vacation) who couldn't take us in for at least 6 hrs and wanted us to pay for diagnostic (new car,just had first oil change).went to auto zone and they read code p2112 -throttle body failure and armed with that scheduled service at my local dealer.on the way back issue repeated itself two more times.all on lower speeds (city driving).current miles 6200.

When accelerating up a hill or passing a vehicle or entering a freeway and then leveling off to a normal speed you get fumes in the cabin through the ventilation system. sometimes these fumes burn your eyes, nose and affect your breathing. we have had our vehicle to dealership and been in contact with a ford customer service rep about six times with no fix.

I was on a trip away from home, coming down a 2 lane country road and my 2016 explorer just began to slow down. i hit the gas, but no reposne from the vechile. i could only throw on my flashers and cringe as the cars piled up behind me, hoping no one would hit me. we coasted at least half a mile before finding a place to safley exit the road. i called roadside assistance and they woud not authorize payment to tow my vechile back home, and i had to wait 45 minutes for assistance to arrive. i am so disappointed and saddened to think what may have happened if i had choose to take the highway instead. i could only clutch the steering wheel as i watched my speedometer drop from 58 to 20 something in a matter of minutes. i had children sitting in the 3rd row and was concerned that someone would run into me due to my sudden decline in speed. i cannot believe that i was not notified that this could happen. why isn't this a recall? i made it safely, but no one should have to sufer injury or loss before ford takes this seriously.

I previously owned and 2013 ford explorer xlt and took it 3 times t dealership for having it check for fumes coming into the cabin when suddenly accelerating the vehicle. the issue was never corrected. i purchased and 2016 xlt hoping to have this issue not longer bothering, sadly i am experiencing the same issue with my new explorer. i discussed this with the dealer's manager and he had not a solution for my issue.

Tl* the contact owns a 2016 ford explorer. while driving approximately 75 mph, the vehicle's speed suddenly decelerated to 45 mph and the wrench sensor indicator illuminated. after shutting the vehicle off and restarting the engine, the vehicle operated normally. the cause of the failure was not diagnosed. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 4,700.

Fumes entering the passenger compartment. during acceleration and engine rpms above 3k. documented at the ford dealer trying to fix the problem. this is an every day occurrence.

Tl* the contact owns a 2016 ford explorer. while attempting to decelerate from 65 mph, the vehicle stalled without warning. the driver was able to coast onto the shoulder. the engine warning indicator illuminated after the failure occurred. the vehicle was towed to the dealer where it was diagnosed that the throttle body failed and needed to be replaced. the vehicle was repaired. the manufacturer was not notified of the failure. the vin was not available. the failure mileage was 10,400.

I was driving down i-295 with a speed of 65mph when i saw a wrench icon on the dash board light up and i lost control on acceleration. no power even though you are stepping on the gas you slowly decelerate like you placed the car in neutral.the next day i called up the service dept of my dealer. explained to the tech what had happened and without hesitation he replied "you have to change the throttle body, it's defective ."

While my explorer was in motion while driving home on a city street, the car seemed to slip gear and suddenly lost acceleration. pushing the gas pedal did nothing and the car would only move forward up to 5 mph. i received a notice on the dashboard saying "check owners manual" as well as the check engine, wrench and airbag light being lit. i was able to make it home since i was right down the block. after restarting the car on multiple occasions it drove normally but the check engine light remained on. i was able to take it to the dealer which stated that i needed a new throttle body. this seems to be a known issue with ford but there has not been any recall. my explorer was purchased in november 2015 and has roughly 7,900 miles driven. had i been on the highway with my family this could have resulted in a major accident.

Tl* the contact owns a 2016 ford explorer. while driving approximately 40 mph, the engine shut off. the contact turned off and restarted the vehicle, and the check engine indicator illuminated. the vehicle was taken to a local dealer where it was diagnosed that the throttle body needed to be replaced. the manufacturer stated that they would look into the matter. the failure was not remedied. the failure mileage was 7,000.

Vehicle lost power while driving down a busy highway at 65+ mph. engine was running rough (sounded like a tractor) and could not accelerate. dash lights came on. vehicle was able to coast to an exit ramp where it was towed to the dealership to have the throttle body replaced. mileage was just over 7,000. it is sad that i had to rescue my family (wife, 4 month old baby, 3 year old and 6 year old) off a busy highway exit ramp when the vehicle is less than 6 months old. the tow truck driver said he gets about 3 or 4 of the same issue with new explorers a week. how can this not be a recall? now we will drive in fear of this problem occurring again since, from what the dealer said, the throttle body was replaced with the exact same part. i guess we just won't take any long trips when we are around 7,000 miles on this throttle body...? unbelievable ford. what a piece of junk!

Almost killed driving with two young grandchildren on major highway when lost power. had to make across lanes to shoulder of road, causing cars to swerve around us. problem deemed to be throttle body assembly. it amazes me that this problem has existed for so long and the nhtsa has done little about other than making ford cover through extended warranty???? how many deaths need to occur to get action?????????

800 miles from home on a city street in mccall id, the wrench symbol appeared and our 2016 explorer went into limp mode. we were towed to kendall ford, meridian id with the diagnosis of a defective throttle body. we were given a rental car to head back home as the part was on back order across the country. seventeen hours later the dealership called and a part had been found. we returned and picked up our explorer but today do not have 'peace of mind' that this will never happen again. our greatest fear is the next time we could be on a busy freeway and cause a serious accident or deaths while 'limping' to the shoulder or exit. we truly believe that every ford explorer owner who goes through this defective etb replacement hassle should be offered an extended warranty agreement. the 2009-2013 ford owners(1,600,000 of them) with throttle body failures received warranty coverage for 10 years or 150,000 miles. we 2016 explorer owners deserve that same offer- it is the decent thing to do.

Tl* the contact owns a 2016 ford explorer. while driving approximately 60 mph, the vehicle lost power and stopped. the check engine light and a wrench indicator illuminated. the driver pulled over and restarted the vehicle after about ten minutes. the vehicle was towed to a local dealer where it was diagnosed and the throttle body was replaced. the manufacturer was made aware of the failure and informed the contact that nhtsa would be notified. the failure mileage was 14,000. ....updated 09/08/16 *bf*jb

Engine periodically dies at highway speeds under moderate to heavy acceleration. particularly dangerous when attempting to pass and/or when acceleration is necessary on an incline. occurs almost every time you attempt to accelerate. the engine appears to loose all power a second or two after depressing the accelerator and will not recover until the accelerator is released completely and then is re-engaged very lightly. will recover to moderate cruising speed but will not allow passing and or maintain a safe speed on a steep incline. occurs very consistently on the highway at speeds of 45mph or higher. will also occur in city driving but less consistently. very dangerous when attempting to pass, legally, on two lane roads and in heavy traffic on mountain roads when sudden loose of power creates havoc for the vehicles following you.

Tl* the contact owns a 2016 ford explorer. the contact stated that the vehicle had an abnormal carbon monoxide odor when the accelerator pedal was depressed. the failure occurred without warning. the vehicle was taken to the dealer where it was diagnosed that the vehicle was new and just burning off oil. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 10.

2016 ford explorer xlt with 11,600 miles. ebt issue? driving to work on a city street going about 35 mph just before 8am on 08/25/2016 and vehicle lost power. vehicle slowed way down and i felt a jerk/lurch. may have been hit from behind but the other vehicle did not stop. engine was still on and the wrench indicator came on and a message appeared "see manual" or "see dealer", i can't remember which.tried accelerating and vehicle would not increase speed. the vehicle moved very slowly, maybe 5mph? luckily i was on an overpass, in the right lane, and going down the overpass to get the vehicle into a hotel driveway that was at the bottom of the overpass. had the vehicle towed to the local ford dealership. waiting to hear back from the dealer. reading other complaints about this same issue and agree this is a serious defect. luckily the traffic was not bad because this could have had a much worse outcome. we purchased this vehicle to haul our young kids and to suddenly lose power without warning is extremely dangerous to my family and other drivers.

Lost power while crossing an intersection. was able to glide the car to the side of the road. internet search disclosed that it is a problem with several ford cars and possibly a faulty etb. had it happened on a freeway i would probably be dead. the problem with this defective component has been reported before but so far no recall has been issued. please do something!!!

The vehicle was being driven at approximately 40 mph when the engine went to idle. a wrench icon showed on the dash and the engine would idle, but when the gas pedal was depressed, the car would not accelerate whatsoever. the problem is a defective throttle body and the issue is widely reported as a common occurrence. because the throttle body failed on a major interstate highway at rush hour made for a very dangerous situation. ford seems to have no resolution for this issue.

While driving on a busy highway with my three children i lost all power to my vehicle just barely making it out the way of a seni truck. the explorer was purchased in march of this year brand new to avoid problems like this. does someone have to be killed before a recall is issued?!?!?!?!!!

New 2016 ford explorer xlt, 6000 miles, without warning looses power, car stays running, but acts like in neutral. engine light and air bag light come on, says to call dealer, emergency. this happened on highway 285, 10 lanes of very fast moving traffic,with my wife and child in the car, very dangerous we were almost was stuck in middle lane as the car glided to a stop. have seen hundreds of reports on the internet about this same problem. ford dealer was aware of the issue, replaced throttle body, this part is defective and the issue is well documented on the internet. they replaced the part at no cost, but i have no confidence they actually know the issue or if this will happen over and over. based on the other reports i have seen this always happens around 7000 miles. i have recently received a letter from ford regarding my 2014 focus, stating it has the same issue and that they have extended the transmission warranty to 10 years. i am now cornered this affects all ford models.

Vehicle was proceeding and all power to throttle stopped. power steering went out. vehicle coasted to stop in traffic turn lane. ford stated this is a problem with vehicles throttle body

I leased my 2016 ford explorer xlt in august on 2015. on saturday, july 9, 2016, with only around 8,400 miles on the vehicle, while driving, it shimmied, stopped, had no acceleration/power, and the wrench light came on while i was on a busy street in my city. (50 mph speed limit). i "limped" home and called a tow truck to have it towed to my local ford dealership. i was told by the service technician based on the "symptoms" i told him that it was the electronic throttle body and that they've have a lot of 2016 explorers come in with the same exact problem and that ford is aware of the problem. really? ford is aware of the problem but refuses to issue a recall!!! guess it's all about the almighty dollar to them. i thank god this happened to me on a saturday afternoon and not during the week when i'm on busy los angeles freeways! someone is going to be seriously hurt or killed (if it hasn't happened already) because of this throttle body issue. luckily the dealership already had the part in stock and hopefully fixed the issue/ then- on august 4, 2016, i go to start the explorer to head to work when it hesitated to start. all screens and dash were black, then i get a "blind spot fault" warning and "cross traffic fault" warning. so, i turned the engine off and then on again and it appeared all systems were go. also, my usb and power ports have been without power for about the last 3 weeks. i'm literally scared to drive this thing. every time i get in it, i wonder if it's going to break down on me again (and where) and what the problem will be now. i will never, lease or purchase a ford product again. honest to god. never again. ford is putting every person driving/riding in the 2016 explorers lives at risk and they don't give a flying f*&k about it. please nhtsa, i don't know if you have the power but please recall the 2016 explorers for faulty electronic throttle bodies

Bought vehicle 4 months ago. today when pulling into my driveway i stopped and placed my car in park. my car continued to roll despite gearshift being in park. it struck the stone aspect of my house leaving extensive scratches and scrapes over the right front end.

Traveling 65 mph on i95 rush hour traffic. engine failed without warning. very, very dangerous situation. no power. had to cross 3 lanes of heavy traffic to the breakdown lane. ford is aware - this is a potentially deadly flaw.

I'm a victim of the wide spread electronic throttle body issue on the 2016 ford explorer, limited, fwd, 3.5v6. it only clocked 7000 miles and it happened when i was at around 40mph in the traffic, and all of sudden, both the check engine and airbag light turned on, steering wheel became heavy, and lost all the power, pressing the gas paddle couldn't accelerate the vehicle. i managed to coast to the road side, called the tow truck, and sent the car in nearby ford service. on the next day, i was informed of the throttle body failure and faulty part was replaced. as echoed by so many other owners, this is a known defect in an important part on this brand new car, it's extremely dangerous to lose all power all of sudden in the middle of the traffic, what if it's on a speedy highway? husband, wife, or children could be seriously hit or even killed. if this is not classified as a recall case, what else is?

While driving at 30 mph on a city street a carbon monoxide detector that i have placed in the third row sounded. i installed the detector after learning that ford was having problems with the explorer. i opened my windows, parked, and checked the detector which was working. i returned home and called the ford dealer and scheduled an appointment for next tuesday morning.

Noticed a month after purchase of new car, cabin filled up with gas smell entering freeway. spoke to car salesman.(had just filled car with gas & w/capless system i connected the dots, thought that's why it happened & spoke to salesman. then next time i had to rev the engine to accelerate/pass, it happened with 1/4 tank gas. sent a ps to salesman 11/29/16 thru email. he said it takes the car 3k-5k mi. to break in. i just tried not to get on freeway, only drove it around town. we used my hubby's truck for freeway. this weekend, went to nephew's bb game on 2 lane 42 mile rd. had to pass slow car in front of me--car had such a gas smell, i got a sore throat from it and had to roll down windows to breathe. i was shocked it happened again. looked up on internet what i could find and was horrified at the pgs. and pgs. of comments regarding this issue and class action lawsuit as well for 2011-2015's. i have a new 2016 with 4200 mi. my heart aches for all these hundreds of families with sm. kids while co and carcinogenic gases are coming thru the vents and no one is doing anything about it. i saved for a long time to buy this vehicle. my ex and i have bought 10 ford's. i'm devastated that this expensive car (for me) is slowly killing me. look at the classaction.org, tons of comments. look at carproblemszoo.com, tons of comments. they had so many they needed a part 1 and part 2. if you go to 2016 ford owner comments, they are there too. i downloaded approx. 50 pages of owners' comments with the same prob. the vast majority had no resolution. i'm so sad. somebody needs to take care of these problems. i don't understand why there hasn't been a recall. someone is dropping the ball. i guy started to pass out while he was driving but managed to pull over. service mgr. called-- scheduling my car tomorrow-6 pgs. of tsb to go thru. we'll see.

Our explorer has roughly 10k miles on it and we purchased it jan 2016. when we accelerate rapidly to get up hills or on a freeway, we get flooded with an exhaust smell through the ac vents. we started to notice this on a family road trip feb 17, 2017 to the zoo with our kids. this happened with our 2013 also. this car is way worse and happens with rapid acceleration of 3000-3500 rpm in town as well. when this happens, we get light headed and massive instant headaches from the smell. we are noticing it happening now in city street driving if we are trying to get up a big hill as well as when we accelerate to merge onto a highway. the smell is getting worse each time it happens. as of last week, my husband has noticed while driving not only is the smell getting more intense but it isn't taking as much acceleration for it to trigger the smell to flood the cabin. he was driving up a hill in town and only had the rpm at 2000 and noticed the smell. we are having issues being able to drive around town without having the smell flood our cabin. we had issues with our 2013 doing the same thing but the 2013 was only on the highway and not as intense as this car. we are starting to experience symptoms when we have this smell come out. we have tried to turn off ac but that made it worse. we have three small children and this is our only family car and now we are scared to drive it!

When driving on a highway at approximately 70mph, i completely lost control of my vehicle for no known reason. i veered across 3 lanes of traffic and back across 2 more. cars were swerving around me and miraculously i was not in an accident. i pulled over to the side of the road and other cars traveling behind me at the time did too. we couldn't see any reason why the car wasn't working properly so after catching my breath, i tried to get back on the road. i could feel my car intermittently "slipping". it felt as though it was losing traction and i was losing control and not able to steer. i ultimately pulled over and called a towtruck as i knew my vehicle was unsafe to drive. the tow truck driver saw that my rear tires were completely bald only on the inside. my car had 27,000miles on it at the time. i replaced the back 2 tires that day. and the front 2 the following day. 2 weeks later, my car was not driving properly and i brought it into a local ford dealership for service. they performed a diagnostic. they told me my rear suspension was a mess, the uppercontrol arm needed to be replaced, the bushings on my back right wheel were lose and had a lot of play and that none of this was covered under my b2b warranty because the right rear tow link was bent and the weddings were lose. also, the tires i put on 2 weeks ago were stripped bald on the insides again and needed tombs replaced. my car has never been in an accident. ford recalled 75,000 explores made in 2014-15 due to faulty rear suspension from improper welding of tow links. i believe my car is a demonstration that this is still an ongoing manufacturer issue with these vehicles and i want to properly report it so that other young mothers do not have the same dangerous encounter that i had.

Exhaust/odor in cabin. after vehicle is warm, not necessarily at high rate of excelleration or speed. concentration is high enough for headache, watery eyes and urgency to seek fresh air. odor is very noticeable from the exterior as well during episode.

Carbon monoxide leaking into the car cabin: the car was being driven at 75mph on a highway, climate in the car 71 degrees, and recirculating air was on. car was driven for about 2-3 minutes before carbon monoxide detector started sensing carbon monoxide. digital carbon monoxide detector alarm sounded when it hit 35ppm, then the levels climbed all the way to 49 ppm. no smell was present at the time of the test. no cars surrounding the vehicle. at this time, when levels hit 49ppm the windows were rolled down for fresh air to gain safety for the driver. we were able to document video and images of this event. ford field service engineer states to his knowledge the 2016 explorer has been redesigned and the concern had only been documented on the earlier models.

Tl* the contact owns a 2016 ford explorer. while traveling 25 mph, the tailgate inadvertently opened without warning. the vehicle was taken to a dealer where the issue could not be duplicated. the contact stated that the failure had not recurred while driving, but while the vehicle was parked. the contact closed the tailgate, but it would re-open. while the tailgate was open, it closed unexpectedly and injured the contact's head. medical attention was not required. the contact stated that he was aware of the sensor for the tailgate. also, when the vehicle was started, the driver's seat moved forward and injured the contact's right knee. medical attention was required. the dealer was unable to diagnose the cause of the failure, but the vehicle module was reprogrammed. the contact also stated that the vehicle had several electrical issues because the instrument panel display would not operate or operated incorrectly. the manufacturer was made aware of the failures. the failure mileage was approximately 500.

I already submitted one complaint today about the cabin filling with exhaust fumes while accelerating but then i was reading other issues people were having and wanted to ensure you were aware of mine as well. i had to have the cooling fans replaced because they would come to a screeching halt when you would shut the motor off. i had to have the inside of the power lift gate repainted where the motor and shock are located because the paint was cracking. the center caps on the wheels are falling in so those are going to be replaced. it is now rusting on the back of my car by the rear tail light. the hood vibrates really bad when going over 65 mph. i haven't taken it in for that yet because i can't get it to do it all of the time. it has to be windy for it to happen to me. the front door black trim pieces on the outside started to bubble so those had to be replaced. the only safety concern is the hood vibrating. the rest are just fyi's as they seem to be common problems. i bought this car brand new in november 2015 and it has had problems since the 1st month.

When accelerating, my cabin fills up with exhaust fumes. it doesn't do it as bad when it is cold outside but when it is hot, it is really bad. it has been to ford several times and they performed the technical bulletins on the car. it didn't help.

Complaint #1 -paint factory paint finish on vehicle is very poor. thin paint and primer clearly visible in several areas (see pictures attached). i believe this does not meet specified paint density regulations. complaint #2- exhaust leak under heavier acceleration (3k rpm and up) a potent smell of sulfer/rotten eggs is present in cabin. this happens frequently when fan/ac is turned on.

While driving the car on the freeway and under acelleration there is a horrible exhaust smell that makes my kids and myself nautious. it also gives me constant headaches. i didn't realize what was happening until my husband got in the car for the first time and noticed the exhaust smell

Carbon monoxide: i have been smelling an exhaust like smell in my car since i purchased it brand new. for awhile, i assumed it was new car chemicals burning off from the engine etc. however, over time i still was presented with this odor. my husband and i bought a carbon monoxide detector to see if any dangerous fumes were presenting inside the car. upon my quick 6-7 minute drive to church the carbon monoxide levels read 6ppm. when driven later by my husband for about 15 minutes at a slightly faster speed, it climbed to 12ppm! we had the air conditioner on and the recirculating air on. when we held the carbon monoxide detector up to the air conditioner, the numbers climbed faster. i have a photo of the 6ppm, but my husband didn't have his phone and couldn't take a picture of the 12ppm at the time. he will try to get a one soon. this car is the primary vehicle for my three and one year old children. we will no longer be using this vehicle risking their safety.

2016 ford explorer purchased july 2016. 9800 miles. took it in to the dealer for an oil change and tire rotation. they told us the tires were shot. hankook ventus s1 noble 2 h452 255/50r20 105h bsw. they asked us if the car had ever gotten stuck or if we ever drive on gravel roads. the car has never been stuck but we do have a gravel driveway. they offered to sell us a new set of tires and send the old tires back to hankook for analysis. called ford corporate and opened a case cas11650061. same response - buy a new set of tires and we'll send them back to hankook for analysis. i finally reviewed the specifications for these tires: "the hankook ventus s1 noble 2 tire is an ultra high performance all-season tire that is developed specifically for high end sports cars and maximum handling." now i know why i've been finding pieces of rubber on my concrete turn-around pad. parts of the tread are peeling off. shame on me for not doing the research first, and seeing that these tires are not suitable for service on a 4wd explorer. shame on ford for specifying this tire for this vehicle. i'll be buying a new set of tires at my local tire shop. these tires will not be hankook ventus s1 noble 2 h452 255/50r20 105h bsw tires. these tires will be suitable for service on a ford explorer. i can't afford to be buying a new set of tires every 10k miles.

I recently had a 2015 ford explorer and experienced the odor emitting into the cabin on acceleration. after numerous attempts to correct the issue, with ford, i was forced to let the vehicle go back to the bank out of fear the issue was making me sick. after looking for a new vehicle, i realized that the ford explorer was the best vehicle for my needs. i purchased a 2016 explorer since it was not included in the complaints of this issue. unfortunately, i have found that 2016 ford explorers should be included. i am having the same issue with the horrible smell of exhaust coming into the cabin even on small acceleration. i feel there is no point in taking it into a ford dealer since i've already been down that road and came to no remedy for the problem. i did want to get my 2016 vehicle on this list so others would be aware that the problem exists in 2016 explorers as well.

Exhaust smell when running the rear air conditioning system. seems to occur when at higher rates of speed, 60+ mph with rpm 3k+. exhaust smell is isolated to the rear ac system when recycled air is turned on. the last test we did was on a highway, going uphill.

Fume. carbon monoxide leaking. i've been very ill since driving this vehicle. i've been dizzy, with blurred vision and nauseated since the purchased of this vehicle.

Strong odor of gas/exhaust in car during driving and after start continues while driving. updated 06/06/17*lj *cn

Since the purchase of the vehicle approximately 7 months ago we have noticed from time to time the smell of exhaust inside the cabin upon exceleration. since the a/c was in use, i'm unsure if it's coming in thru the vents or somewhere from the back of the vehicle thru draft from a leaking seal. nevertheless i am concerned for my family as the vehicle is primarily used by my wife , my 5 year old son, and 6 month old daughter. i do know and also have medical records showing that my son has had an increased sensitivity with his pulmonary system and has recently visited a pulmonary specialist resulting in the daily use of an inhaler. my wife has also been experiencing frequent migraines that seem to have no noticeable trigger except possibly the odor while driving. as far as my daughter, she has had problems frequently with her sinuses including congestion. i would like to see some type of affirmative action seeing as how this problem could cause serious health problems and possible death.

When eccelerating it often has the smell of fumes that linger in the cabin of the vehicle, sometimes causing me to feel sick. normal driving it's fine, just when you need to pick up speed it produces this smell.

Tl* the contact owns a 2016 ford explorer. while operating the vehicle, exhaust fumes were present inside the cabin. the contact indicated that the failure occurred while depressing the accelerator pedal. the dealer indicated that the vehicle was operating normally and advised the contact not to press the accelerator pedal too hard. the manufacturer was not notified of the failure. the failure mileage was 1,000.

Every time i accelerate and the air conditioner is on recycled air, there is a heavy rotten egg/sulfur smell...like exhaust. believe that the exhaust (carbon monoxide) is coming into the vehicle. i understand i am not the only one that has this problem. i purchased this vehicle brand new in may 2016, and have complained to the dealership, but they don't find a problem. it has happened ever since i purchased the vehicle. i am beginning to wonder if this is causing me to have a hard time breathing at times. hoping this will fall under a recall soon and it can get fixed.

Exhaust fumes (carbon monoxide) is coming into the cabin under heavy acceleration. it doesn't matter whether the ac is on or off. usually happens when merging onto the freeway. causing health problems, and have a newborn.

Carbon monoxide smell is prevalent in the cabin especially while ac unit is circulating. smells sour or like rotten eggs. i've owned the car less than 6 months and use it for business travel, spending many hours at a time in the car. after conducting research i see that this is a common complaint and people have lost consciousness. very serious issue which ford has not addressed.

Vehicle has an intermittent "sulfur" exhaust smell in the cabin. it is so strong it is hard to breathe. seems to be the worst when the vehicle is parked or at slow movement. we have had it in 2 different dealerships & the second dealership is helping us with the issue. its been there 2 months & everything they have tried has not worked, but they are still currently working on the issue. vehicle has 13,500 miles.

Vehicle leaks exhaust fumes in to the cabin during acceleration.

As with other ford explorer vehicles, there is a strong smell while accelerating, like bad exhaust fumes or something like that.

While air conditioner is on and you accelerate hard, there is a burning type of smell/odor that seems to come from the front air vents. ford looked into my concern but was unable to find the cause. with recent news of exhaust fumes entering the cabin of newer model explorers with the ac on, i believe this to be my case. this is a safety hazard as i drive with small children in the car and with summer approaching, the cars ac will be utilized more frequently. death or serious injury due to ford's negligence can occur if this is not addressed.

Smell exhaust fumes inside cabin of vehicle. exposure to carbon monoxide concern. happens during full acceleration and driving uphill and with a/c unit on.noticed upon lease reception. ford replaced exhaust system but not helped, actually now worse. ongoing issue unresolved.

There is a heavy smell of trash/rotten eggs that started in november 2016 in my 2016 explorer with 35,xxx miles on it. the local dealership told me i needed to pay out of pocket ($140.00/hour) for them to search for a "dead animal". even though it there was absolutely no signs of animal droppings or chewing. they asked that i return the rental car. my explorer was returned to me with no odor (car was not running for days). that would tell you right there that it isn't an animal. why would the smell go away completely if the dead animal was just in there 24-hours before? the minute the air conditioning was turned on the odor was back. over the winter there was only an odor when using the automatic start (default to turn on defrost). now that we are having warmer weather the smell is back in full force with the air conditioning. i have an appointment at another dealer for march. it is now out of the manufacturer warranty (40,xxx miles). such a disappointment. i sent an email to ford directly with absolutely no response in november.

While driving out of the subdivision the car stalled. the wrench light came on. we parked it and took another car we had at the time. we will make mention of it tomorrow when i call the dealer and add it the service ticket regarding the exhaust problem.

We took our 2016 explorer limited back to the shop for the second time after smelling exhaust in the cabin again while in operation. during the first visit the dealer began discussing the ford repair bulletin that came out 30 days or so ago that was to fix the exhaust leak. however, after a couple of hours later we received a call that the bulletin he referenced was specifically for 2011 thru 2015". we were told that per the bulletin the exhaust system from the engine manifold to the tail pipe gets replaced, a fresh air vent near the rear of the vehicle gets "re-routed" and the bumper comes off to gain access to some metal seams needed to be filled. our service representative stated his hands were tied and could not do anything more than take it in a check it out. they called a found the exhaust outlets were recessed too far into the bumper and reset them to the original position. we picked it up monday and then driving it tuesday this week a horrible smell came tor the cabin and took my breath away. black smoke was coming out of the exhaust pipe. we took it back to the dealer yesterday.

Above 60 mph, when accelerating to pass another vehicle or climbing up a grade, if the engine downshifts to a lower gear, a strong exhaust odor enters the cabin. when the vehicle's operation returns to normal, the odor dissipates within about 15 seconds. the entire event is over within a minute.

Several times when driving two of my children ages 2 and 10 complained of a bad smell coming from the third row seating. they both became strangely ill, but only my 2yo began vomiting. my 10 to complained of being light headed during several long trips. i noticed on many occasions that during high acceleration anyone that sits in the third row complains of stomach aches after a lengthy time in the vehicle. i chalked it up to car sickness, but remembered this only became relevant when leasing this ford. please help us. i have three kids and no other vehicle. this all started this past summer.

Bad smell in cabin, after watching report on cbs news worried about exhaust leak. have taken it to ford dealership and we are unable to find or recreate the problem but come back home and the smell/order is still in car. we notice the smell in closed areas and after we park the car on city driving. would like to be part of your investagation regarding this issue

Wife was driving vehicle in stop and go traffic and noticed a burning smell to the point where she rolled down windows to air the vehicle out. took to local ford store kissee in claremore ok immediately. they could not pinpoint the issue but told us of similar issue with exhaust on 2012-2014 and 15 models but that ford had not mentioned anything about 2016. planned to take vehicle back a week later but it did not reoccur so we decided it must have been because it was new and something burned off like an oil. since that time i have noticed maybe 1 or 2 times where there was a slight smell but nothing alarming. the explorer was purchased in nov 2016. at the time of taking to ford store, around 3k miles. i am writing now because this appears to be similar to others mentioned in a news story.

We purchased a certified used 2016 explorer from lithia ford december 2016. upon driving home there was an exhaust smell and we thought it may have been a vehicle in front of us. but that proved false, and it is a serious distraction and i now am getting headaches when i ride in my new car. today i started the car and a very strong exhaust smell filled the cabin. much like a very old car. the exhaust smell lingered in the cabin for a long time. we feel the carbon monoxide infiltration threat is very worrisome and need immediate attention. and since our terrible winter weather i haven't been able put very many miles on it. we are going to try to get in on a class action suit since we are reading many similar complaints with this 2016 model just like the previous model years 2011 - 2015 already noted in a suit. it would appear that ford is not concerned enough yet to think the problem is extending into the newer models. *tr

Throttle body has failed twice. first time at 7275 odometer; second occurred at a bit over 16,000 miles. failure of this part results in no throttle response to the engine and a maximum of about 10mph speed. luckily, both times, i was not on the interstate or other high speed highway. both instances were in motion at 35-45 mph. the only way to clear the problem is to shut the engine down and wait for 1-5 minutes; then be prepared for no throttle response within a few miles.

When accelerating exhaust fumes enter cabin. this happens no matter if the ac is on or off and no matter if the vent is on or off. vehicle has been to ford dealership twice resulting in them keeping it 43 working days. the vehicle has been doing this since purchased. we purchased this explorer new however it had approximately 160 miles on it. we originally thought the smell was just the new wearing or the engine breaking in, but after a few thousand miles it was evident something is not right. i know all explorers don't have this problem because i previously had a 2013 explorer as a company vehicle identical to this one and it never had this problem. the dealership finally told me to come get the vehicle because they have done everything ford told them to do to fix it. they said i will have to take it up with ford customer service. i'm not sure if carbon monoxide is entering the vehicle but you can stand at the rear of the vehicle while it is running and the smell coming from the exhaust is the same smell that enters the vehicle when accelerating. the smell is very harsh smells like burnt hair or sulfur. on long trips my wife has had severe headaches. this explorer is the vehicle my wife and kids (ages 14, 5, & 2) use to get to work and school; i need to get this vehicle repaired or replaced. please help!!

I purchased a ford explorer xlt back in september of 2015. now, after only 16 months of driving and 23,000 miles driven my dealer is telling me that i need new tires on the car. we have hankook ventus s1 noble2 tires (h452) and the tires carry a tread warranty of 50,000 miles however the dealer says they don't guarantee the tire and i called hankook and they said they only guarantee tires that you purchase secondarily and not on oem tires included in the purchase of the car. tire size is 255/50r20. i would think that either the dealer or the manufacture would stand behind their product instead of pawning it off on one another while i apparently have to fork out $1,000.00 for a bad product. not sure what else to say except i would advise anybody looking for tires to never buy hankook tires. *tr

Ford designed the headlights in the 2016 ford explorer so that the led low beam is built into the housing. so you either have to replace the very expensive housing (1,000) when your low beam goes out or drive with less visibility. most people do not have $1,000 just laying around.

I lost my steering completely and had to take my vehicle into a shop. the rack and pinion for the steering of my vehicle has gone out completely at only 80,000 miles. this is an extremely dangerous issue, as it could have caused a serious crash. while stationary or moving slowly, the wheel is harder to turn and makes a loud sliding/grinding sound. at higher speeds, the steering wheel gets "stuck" and is very hard to get out of a certain position. this issue caused me to almost hit oncoming traffic. as common as this issue is at an average of 52,000 miles on these explorers, it should be a recall! the repair is at an estimated $3,000 to fix. now i am out of a vehicle until i can come up with that kind of funding, while still owing tons of money on it. not only is this a huge financial nightmare, but it is extremely unsafe!

2016 ford explorer smells like carbon monoxide inside of the vehicle when driving ,unable to drive due to being overcome with carbon monoxide.

You can smell exhaust in the cabin. it seems to be worse the higher the heater is turned up. it is irritating to the eyes. ford denies this being a problem based on our vin.

I was driving on the highway and when i began to turn off the exit i began hearing a loud grinding sound coming from my steering column. it was also extremely difficult to turn the wheel. iam grateful that my young children were not with me at the time because the grinding was super lound and i was abosultely terrified that i was going to crash. i immediately took the truck to my local mechanic where he said that i should not be driving thr truck at all because i could definitely crash an kill myself or any others around me. also that it is going to cost $2500.00 to fix the problem. i just purchase this truck from autofair ford in july 2020 for 20k and 6 months later am forced to dump 2.5k into it when money is tight and my family is struggling as it is...i am extremely upset that this happened and to learn that this has happened to thousands of people, yet there is no recall for this issue. aomething should be dont to help me and my family by ford motor company this is not acceptable to be going broke because of this issue and the car is just 5 years old.

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving, the rear glass exploded without an impact. neither the dealer nor the manufacturer were made aware of the failure. the failure mileage was approximately 90,000.

Tl* the contact owns a 2016 ford explorer. the contact stated that the air bags warning light remained illuminated on the instrumental panel. the contact took the vehicle to koons ford of annapolis (2540 riva road, annapolis, md 21401, (410-224-2100) to have a diagnostic test performed. the contact was informed that the air bags electrical connector located underneath the driver’s front seat was corroded and needed to be replaced. the dealer informed the contact of manufacturer communications number: 16-0001 and provided an estimate for the cost of the repair. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 93,000.

Paint bubbling and peeling around front edge of hood showing rust underneath. vehicle is garage kept and cleaned regularly.

Broken clock spring causing disabling of airbag protection. cost to repair $541.10

Tl* the contact owns a 2016 ford explorer. while driving the contact turned on the heat in the vehicle and smelt an distinct odor coming from the vehicle. the odor was strong the contact had to roll down the window in the vehicle. the vehicle was taken to an independent mechanic who diagnosed the failure as a carbon monoxide leakage. the vehicle was repaired but the failure persisted. the manufacturer was notified of the failure. the failure mileage was 66,000.

Airbag light has been coming on intermittently for over 1 year. diagnostic test determined there is a faulty connection to the 2nd row inflatable seatbelt sensor. ford issued a service bulletin to replace the wire harness pig tail connection. when the air bag light is illuminated due to this faulty connection, all of the air bags in the vehicle are deactivated. this is extremely dangerous, and my family has been driving the car in this condition for over a year. upon further research, numerous cases exist reporting the same issue. please address this safety issue.

We are driving back from zion national park then in the freeway suddenly i lost power luckily it was on a down hill. i went on the side of the road then then couple i started right back. now am afraid driving it far away. from time to time when uphill it jerk a bit and it feels like loosing power.

I purchased a 2016 explorer limited from a ford dealer and noticed it was low on coolant, was told it would be filled and of course it wasn't, i filled it myself. a week later it was low again, took it to a chevy dealer and was told the water pump is leaking. i contacted the selling dealer and left a voicemail and no one returned my call. i called back a couple weeks later and was told it isn't covered under their 30 day/1000 mile warranty. i contacted ford and was told no assistance because i'm not the original owner, should that matter with 69500 miles??? i was told to call a local dealer maybe they can help me. the water pump on this vehicle is mounted internally and driven by the timing chain and cost about 1500.00 to replace. so far after a used purchase i'll have $25,000 into a vehicle they may turn into a brick. i have bought and leased several new ford vehicles and this is how they treat customers, including having retired family members.

During acceleration car smells like rotten eggs all windows need to be open to vent car and all passengers get nauseous. dealer tried twice to fix problem but with no success.its getting impossible to drive the car on highway.ford needs to do something asap.

Driving down the road and the air bag light comes on and now it wont go off. it stays on 24/7. this is an issue in many 2016 ford explorers and it has yet to be recalled. this is a safety issue.

Driving 45mph suddenly lost steering control, was able to decelerate and get off the road, then slowly get home. after this it seemed to work fine. however, every day, a loud popping creaking sound that you can even feel is coming from the electric power-assist steering. especially noticeable when pulling in or out of a parking lot/driveway/garage. local shop says it will cost about $2500 to replace the electric power-assist steering rack and pinion, and it must then be programmed to the vehicle. this explorer has 78,000 miles on it. thanks.

I took my 2016 ford explorer xlt on dec 29th 2020 to get a oil change etc. they had the vehicle all day even though i took it in at 7am. i pick it up a 4:45 pm then drive it home because i work from home i did not drive it again until saturday jan 9th 2021, while driving it that morning i realized that the steering wheel was hard to steer and the truck would make noises when i turn the steering in either direction. i took it in to the dealership that morning and asked the service consultant to take a look at it. he told me while my father was on the phone that he believes it the rack and pinion and he can't take it because they are busy and it's okay for me to drive it. i also told him at that time i am supposed to drive out of town and i won't be back for awhile so if there is a problem i rather leave it so it can be fixed. i have damaged on my c5 vertebrae so i can feel the hardness in the steering. he assured or dismissed me but he said it's fine. a few hours later the steering wheel seized up and the dashboard started making noise and the warning lights and messages started to displaying. it almost killed both my mother and i on the highway. if you know nyc highway you know there is no shoulders. when i pulled of the road the steering wheel locked up and i could not move it. i had to pay for the truck to be towed and a uber for myself back to the dealership and then paid for me to get home. now they are telling me that i have to pay $2719.81 for the rack and pinion repair and the also pay for the strut bearing to be repaired which they haven't given me the price for it because "it was too much to give me both price at once." oh by the way, this is the same service consultant that told me it was fine for me to drive and almost killed 2 generation of my family at the same time. i am pissed!! now i see other customers complaining about the same issue on there suv!!

My driver side airbag light is on my dash i have plugged in and unplugged all of the seatbelts reset the airbag light and it stays off for a while. this is definitely a safety issue i understand it is either a sensor or they are having problems with the wiring harness this should be addressed in a recall. the front passenger side seat warmer/cooler does not work, not sure if that issue is part of the airbag light problem.

Took a quick look up top and my sunroof was closed correctly. i opened the sunroof and poured some water into the channel and water seems to drain down the holes correctly. i also closed the roof all the way and sprayed it with a garden hose, and didnt see any leaking. i cant see where and why water would be leaking out of the overhead console. did a quick search on youtube and found someone else had this problem, but couldnt find a solution

Using a pedal commander pc18 bluetooth "throttle enhancer" in an emergency vehicle equipped with a vhf mobile two-way radio. the radio transmits at 50w and is installed by a professional emergency vehicle upfitter per manufacturers instructions. when transmitting in the 156mhz range the pedal command consistently and unexpectedly causes the vehicle to begin accelerating when in drive, and increasing the rpm of the engine in park. the acceleration continues as long as the user is transmitting on the two-way radio. as soon as the transmissing ends the vehicle goes back to idle or rpms consistent with the pedal position. these symptoms go away as soon as the pc18 is removed. this issue was also experienced by other users with pc18 and radios that transmit in the mid 150mhz range.

2016 ford explorer. consumer writes in regard to brake failure while driving. *as the consumer stated as a result of the continuous failure, the vehicle was traded in. *js

Electronic power steering has failed while vehicle was in motion turning on a highway. it was impossible to turn the vehicle off the roadway due to loss of power steering.

Tl* the contact owned a 2016 ford explorer. the contact received notification of nhtsa campaign number: 19v435000 (suspension). the vehicle taken local dealer kevin's royal ford of cooperstown (5069 ny-28, cooperstown, ny 13326:(607) 547-9924) and had the recall completed. the contact stated while driving 45 mph, when the vehicle's toe link detached and crashed into a guard rail and drove into a ditch. all 5 air bags deployed. the contact did not sustained any injuries or seek any medication attention. a police report was filed. the vehicle was not drivable. the insurance company deemed the vehicle a loss. the vehicle was towed to a junkyard. the contact received notification of nhtsa campaign number: 20v675000(suspension) on november of 2020 after the accident. the manufacturer had been informed of the failure. the failure mileage was approximately 42,300.

Tl* the contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 20v675000 (suspension) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact contacted beau townsend ford (1020 w. national rd, vandalia, oh 45377, (937) 898-5841) to schedule an appointment and the dealer contacted the contact back to informed him that there were no parts available for the recall repair. the contact contacted the manufacturer but there was no response. the contact had not experienced a failure. parts distribution disconnect.

Went to visit family on christmas morning and while driving power assist went out and popped up the display warnings. drove it another 8 miles to destination. vehicle sat for about 3 hours in the driveway. 30 degree weather. went to leave and as i pulled onto the main road the steering locked and warning message loss of steering brake safely. i could jerk the wheel hard to get it to slightly move enough to get back in the driveway. just hit 100k miles. had to have it towed back home.

I first noticed the problem last winter, when we would drive our explorer in the snow the car would pull in random directions, it got to the point where i was scared to drive the car in feet i would be pulled into on coming traffic. i took it to a mechanic and they couldn’t find anything wrong other than my rear shocks were bad, so i replaced them. then over the summer i noticed when i turn going at slow speeds the car would make a loud pop and sometimes the steering would get stuck when it poped, so i did some research a though maybe it was my toe links. so i just replaced them and this car is still terrifying to drive in the snow. i have seen that a concerning number of people have had this same issue and they end up replacing their rack and pinion and it costs thousands of dollars.

My 2016 ford explorer xlt turbo 4wd is having power steering problems, the truck only has 65,000 miles and it’s hard to turn the wheel and it makes a grinding rubbing sound when turn the wheel left or right. it makes that noise while driving or parked.

The steering wheel at times when even making a slight turn pops back and shakes. restricting the turn the wipers have now multiple times in rain stopped in the upright positions causing a grave driving hazard

Car went in for recall nhtsa #20v675 and dealer inspected vehicle and informed us, it has failed inspection and will require replacement. they have parts quoted at 4-6 weeks out and we asked about a rental vehicle and were informed that it would not be covered. we asked if the vehicle was safe to drive and they will not state it is safe to drive, so therefore we cannot drive it. contacted ford customer service and were informed our rental request was denied and they will not say the car is safe to drive. we cannot be without a car for 6 weeks and cannot afford a rental for that amount of time. ford should cover rental when parts are not available.

I started hearing a grinding noise when turning the vehicle in either direction in reverse last week. i took a little trip on dec. 5 2020, going up to the mountains. it got worse while steering my vehicle on a mountain road. i made an appointment on december 7 to the local dealer. my wife was driving at 50 mph when the steering started to lock up and almost caused a collision.that's when we decided it is a safety issue to drive this vehicle so we took it to the dealer asap and was handed a repair cost of 2620.00 to repair steering gear assembly . the vehicle had only 47,700 miles on my 2016 ford explore xlt. it is now at the local ford dealer on december 9, 2020 awaiting completion of repair as vehicle is not drive-able until repaired. my wife was on the highway driving when she encountered erratic behavior from the steering wheel going 50mph. my parts total for repair is 1,840.44 with labor total is 2,620.00 with parts.

I took my vehicle in for an airbag light and was told that the wire assembly located under the rear seat was damaged/faulty. this seems to be a very common issue (see links below) that required me to replace the wiring and was not covered under warranty but is a safety item that is well documented by others in online forums. https://ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-b141b-b141c-2014-2016-ford-explorer?fbclid=iwar1iamt7ghxqiajf_q3eth7xlfe011s14v7p3jbmqqf1by4xp1gp55u5f-e https://www.carproblemzoo.com/ford/explorer/air-bag-light-on-problems.php?fbclid=iwar32w-nnt2r2esuv-5jm3h5uls1fw4oquhgpxwvrw5dlbbvotz4ed5or69m

I received a recall notice from ford on thursday. everytime i call to make a service appoint, i told recall computers are down.

The vehicle without warning , just shuts off. even while going 65 mph on a highway. if your lucky, you can coast off the highway before you are hit . ford refused to fix even though under warranty. so i had to sell it so i wouldn't be killed. hundreds if not thousands have complained about the same thing.

There is an srs airbag warning light on the dashboard that used to intermittently display. now it is on consistently when the vehicle is driven. it is due to a circuit failure or a broken cord leading to the driver side middle row seatbelt airbag. directly from site: https://ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-b141b-b141c-2014-2016-ford-explorer tsb 16-0001 air bag warning light illuminated with diagnostic trouble code (dtc) b141b and/or b141c this is not normal wear and tear but a safety item design by ford that has failed in the vehicle. ford dealership claims that this is not warranty failure. but sounds like an electrical and safety issue to me...which should be covered under warranty. the truth to the matter is...ford does not care that a potentially high risk problem has been identified as a failure on the company's end but they don't care enough to do anything about it. well..other than charge the customer close to $1000 out of pocket to fix for a poor design on ford's end. the ford dealership service department does not know how this safety feature broke. if we were to get in an accident while the airbag is in this state, it would not deploy and the lives of all passengers in jeopardy!

I was driving to work and my car made a screechy sound once i got on the highway and went 45 or over the steering wheel started to shake. in a way it felt the steering wheel or the part that holds the front tires was loose. it felt like if i went any faster i'd lose control of the car.

Whenever putting the vehicle into reverse there will be a loud pop and will slam into gear. similarly will happen when shifted into drive. then when changing gears from second to third the vehicle will hesitate switching gears and the rpm will go into the 5000 rpm. will happen usually when shifting again into a higher gear. usually can drive around five to ten miles and will sort itself out. however if you are entering traffic especially a busy road system this may not allow you to accelerate to a safe speed since the gears not shifting will cause the vehicle to stall and not accelerate.

While operating vehicle at high speeds the advancetrac light, traction control light, and no steering assist light came on. before i could get off the interstate i lost most of my steering. luckily it was at night and not to many on the interstate. it was an extremely dangerous situation for myself and my family. very lucky we didn’t get in a serious accident. it was worse than loosing power steering with a hydraulic power system. there was no control available while trying to get over.

Power steering began to go when i was driving on a highway, making me feel like i was losing control. was able to get car home and ended up completely locking up needing to be towed from my driveway. i need to have steering rack replaced for over $1800 just for the part on a vehicle with only 80,000 miles on it.

When i go to turn, it continues to pop. the tie rods have been replaced along with rack and pinion but you could be stopped and applying brake and turn wheel and it pops.

Upon starting my car for the third time that day my air bag light came on and does not go off. i also have a problem with it occasionally not registering my drivers seatbelt as buckled or unbuckled.

When backing out of my driveway and turning slowly there is a poping noise and my steering wheel locked up multiple times. before this i spent 1000 bucks to get the wiring harness for air bags replaced. none of them work ford would not cover it because there is not a recall.

S air bag light is on, check and advise srs airbag light is on. manufacturer and dealership are aware of the issue and have a tsb for the issue but are not covering under vehicle warranty or recall. instead they are charging for trouble shooting to look up the code and then offering to look into replacing parts to get the system working again under the already issued tsb for the faulty safety system. this is the description provided: verified concern. ran eec test, found b141c stored in rcm, second row inflator control seat belts. ran oasis, tsb 16-0001 applies however not covered under active contracts cpo powertrain.

When accelerating an odor like burnt hair or electrical enters the cabin. ford did perform recall work but the odor still enters the cabin.

My water pump has gone out and apparently this has not been the only one.

48k miles platinum edition , steering wheel began sticking. recently started pulling hard to the right at times. had it looked at and it looks like as with many many others like it, the the rack and pinion needs to replaced. ford should be forced to recall the cars and fix the problem. there are literally hundreds of people with the same problem. when is the nhtsa going to step up and do something? after people start dying?

On several occasions when i go to start the vehicle i get a message on the left side of the dash cluster that says " steering assist fault failure, seek service." the vehicle won't start. after i keep pressing the start button if will start. i carried it to the dealer ( paradise ford in cocoa, fl) and they said there were no codes in the system but did say there were a lot of problems with the steering failure on that model and would cost around $2,500.00 to repair out of my pocket. the vehicle only has a little over 5,000 miles on it as of 11/29/20.

Tl* the contact owns a 2016 ford explorer police intercept. the contact stated that the vehicle experienced an abnormal exhaust odor after extended operation. the failure occurred without warning. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 20,000.

Since early october 2016, i've had a near-constant exhaust smell, similar to what natural gas or sulfur smells like, in the cabin of my vehicle that is resulting in headaches (literally) for my entire family. dealership has made multiple attempts to repair and has been unsuccessful. the exhaust fumes are coming into the cabin when the engine is started and vehicle is parked or moving. in my online research, i've found that ford is under investigation by nhtsa for this issue for 2010-15 models, but i believe my 2016 model is affected as well. *tr

Ford explorer - i know there was a class action lawsuit for 2011-2015 explorers having an exhaust fume leak through the ac. has the issue been fixed on the 2016 model? what has been done differently in the 2016 model to ensure this issue does not exist? *tr

Tl* the contact owns a 2016 ford explorer. the contact stated that the liftgate randomly opened without warning and failed to remain secured. the contact stated that the liftgate randomly fell down with force and struck a passenger. medical attention was not required. also, the liftgate randomly opened while the vehicle was in motion. the liftgate was damaged while reversing the vehicle. the dealer indicated that the manufacturer had a service bulletin, but there was no recommended repair solution. the dealer diagnosed that a new modulator was needed. the approximate failure mileage was 21,500.

I just got back my vehicle from the dealerships service center and according to their finding their was an issue with the vehicles starter. i drove home parked the car in the garage then turned off the ignition. the vehicle would turn off, so i pushed the start button again but still did not turn off then seconds later i smell smoke. i immediately backed up to have the car outside the garage . i hit the start button again to turn off and this time the engine shut down. heavy smoke was coming out of the engine compartment so i just stood at a distance . 10-30 minutes later as the smoke subsided i decided to pop the hood open and still there's smoke from the engine compartment. i have a video but cannot attach.

While my 2016 ford explorer is running and stopped/parked the cabin fills up with exhaust. this only occurs while ac/heater fan is running at the same time. i took it to a ford dealership and they did not find an exhaust leak. i would disagree with this. i placed a co2 detector in the car while parked and the detector went off. i have read numerous complaints about the exhaust leaking into the cabin of ford explorers.

Purchased a used 2016 ford explorer w/24k on 8/23/16. cab fills with carbon monoxide. called dealership, we were 260 miles away, they said it was an easy fix, was told to turn off recycle for our trip back. took vehicle back to dealership. they were aware of the problem and used tsb fix for this problem. i talked to the finance manager and he said he was in the process of backing out a deal because of this very same problem and when asked if they couldn't fix it what would happen? i was told they'd have to get us into something else. the fix was to re-calibrated the recycle switch to turn off upon heavy acceleration. the problem is we live in arizona, to use max ac, the recycle feature has to be on. took vehicle back to dealership for this problem and other items needing fixed. was informed by dealership service writer, he had contacted ford tech, currently there's no fix for the known problem. purchased a co tester. accelerating (65 to 75mph) up steep inclines and on some lower inclines at higher speed and passing, tested with meter and had readings from 29ppm to 112ppm. at times staying at 34ppm. my wife has to travel 120 miles round trip, on a weekly basis, that includes the inclines where test results were performed. she picks up our 3 grandchildren from there and also transports her 84 year old mother to and from the heart and pulmonary specialist at the hospital at that location. my wife also has a heart condition. exposure to these carbon monoxide fumes are unacceptable. i have photos of the detector with variable readings. there should be absolutely no carbon monoxide coming into the cab of any vehicle for any length of time. it is especially dangerous to my families health, even in small amounts. ford needs to buy this health hazard back and perform a recall. we are headed to the dealership[ tomorrow to complain once again.

The transmission drain plugs were loose. the vehicle has 5064 miles. i had been noticing an odor and thought i had a coolant leak. but the smell was not "sweet" enough. i crawled under the car after a 700 mile trip because the order was very prevalent. i notice transmission fluid on one of the transmission drain plugs. there was a plume of transmission fluid going from the transmission to the back of the car. some of the fluid had contacted the exhaust components. i check the fluid level ( flat surface, engine hot and running) and the fluid did not even contact the dip stick. i then went to see if the plug(s) was loose. it is a 11mm. i was able to get 2.5 turns on the plug using just my fingers. on the second plug i was able to get 1 full turn with just my fingers. the 1st plug only had about 3 threads engaged. i am concerned that if other vehicles have this condition, a fire or complete lose of transmission fluid could occur. if a plug falls out while traveling at highway speeds a serious accident could occur.

Car has stalled twice in traffic..one instance traveling 65 mph on interstate... other time while making a left turn in traffic...both times collisions were barely avoided. i have received recall 16b32 on vehicle. am concerned whether it is an improved version, or just the same throttle body. this condition creates some very dangerous situations.

Car has an awful smell when using the climate control, dealer said there was an exhaust leak into the turbo, they replaced the turbo and the smell still persist. car has been at dealership for a month now. smell is strongest when driving and climate control is on. *tr

When driving at highway speeds the a-pillar windshield moulding/applique flies off. not only is it unacceptable for body/trim panels to fly off a vehicle during normal driving, but this poses a safety risk, as it creates flying debris for vehicles traveling behind the affected vehicle. *tr

Parts of the hankook ventus s1 noble2 255/50r20 105h tire treads are just ripping off for no apparent reason on all my tires and this is an awd vehicle. it has 17,000 miles. this vehicle is just used by wife to drop off my son at school. they are breaking off without being mistreated. just noticed today 12-13-2016

While driving in traffic there was a loud noise and the car lost power had try and get out of traffic with no power. the throttle body failed. *tr

While driving in traffic there was a loud noise and the car lost power and the wrench light came on. was able to roll out of traffic transmission went out. *tr

Excelleration on an incline, hill or passing other vehicles, cab fills with nauseous fumes. smells like a bad cat converter. the fumes can be overpowering. took the vehicle back to lake havasu city bradley ford dealership. car was returned to us with assurance the problem had been resolved, it hasn't, the problem continues. we transport our 3 grandchildren 60 miles in this vehicle on a highway that has steep inclines and now fear endangering their health as well as our own, we are seniors. was informed that the engineers at ford are working on the problem, but the tsb had been performed that cuts the ac recycle feature off upon engine load, but we are still getting that smell. i can't express more concern about how unsafe this co problem is. i can't risk the health of my grandchildren or ourselves. ford either needs to refund my money or offer a permanent fix to the problem. these are rolling gas chambers. may try to undo the deal on this car. they have had to do this on another customers vehicle because of this problem

Exhaust is seeping into the cabin with the ac recirc button engaged. this is the same problem that is occurring to the 2015 and prior model years.

Tl* the contact owns a 2016 ford explorer. while driving various speeds or while parked, there were strong exhaust fumes inside the vehicle. there were no warning indicators illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the issue. the vin was invalid. the failure mileage was 28,000.

The fuel line attracted a critter most likely a squirrel which chewed through the rubber hose and cause a severe fuel leak that covered the entire engine compartment. we had to immediately pull over and shut off the vehicle to prevent a fire. according to the ford technician, the hoses now contain soy and they have seen several cases in which critters have chewed through various hoses in the engine compartments of vehicles.

While driving 52mph, cruise control set, clear weather, rural road, traveling straight - no incline or downhill...the vehicle suddenly downshifted to 2nd or 1st gear - thus decelerating rapidly. after a moment, it went back to being able to accelerate and maintain normally. 2016 explorer sport with 44k miles...i've had it for about a month.

On august 20, 2020, my vehicle had last been driven around 12 noon. it sat in the driveway with all of us home. my son went to get in the vehicle around 6:30 pm. smoke poured out, the seat was smoldering and flames came up. we couldn't put the fire out with extinguisher. fire department put hose on seat. firemen stated they see this often with heated/airconditioned seats that malfunction and burn up or cause fire. firemen stated they could tell the way it looked "like all the other heated /air conditioned seats that ignite that they see often". insurance company says car is totaled since hose was put on it. ford will not work with me. no one left anything burning in the seat or smoked in the car. i believe the car heated/air conditioned seat malfunctioned and ford should help. i had purchased bumper to bumper warranty from dealership. warranty company says if a car catches fire, warranty is voided, even if car malfunctioned causing the fire. insurance company is trying to pay as least amount as possible. this was a well cared for, very nice car. i believe it malfunctioned. ford motor company sent me a letter saying they had the dealership take pictures, and they feel it had something left burning on the seat. no one left anything burning on the seat. in the letter ford motor company sent me by email, they state they inspected the car. they never came to see the car in person. they only had the service staff take pictures. the car was sitting in the driveway all afternoon. i also backed out of the driveway in my subaru at 5:00 pm and did not smell or see smoke as i left.. the passenger seat that ignited itself had a stack of business papers and some soccer gear that could have overheated if the seat was malfunctioning too. the seat ignited by itself. as a consumer i deserve to be assisted. i would like the car repaired or replaced w/similar car.*dt consumer stated vehicle was totaled and settlement was offered by the insurance company. vehicle was towed to the dealership. *jb

While moving the steering wheel there is a weird clunk/pop noise and feels a bit loose. so this is concerning 66,000 miles on my vehicle. also the front suspension is very rough and i have taken very good care. dealership was not sure what it was but stated it was safe

Power steering locked up , well its electric steering .and the warring lights came on terrain assist and hill assist disabled, service advance trac ,steering loss , i was traveling on the freeway doing about 70 miles an hour when this happed i almost loss control of the vehicle . there are so many complaints about this problem with the ford explore steering issuse .

Tl* the contact owns a 2016 ford explorer equipped with hankook tires, tire line: ventus s1 noble 2, tire size: 255/50/r20, dot number: 5mnc 1a h 0716. the contact became aware of tread separation on all four tires. the contact stated that the failure was more severe on the two front tires. the vehicle was not taken to have the tires replaced. the contact also stated that the tires failed to maintain the proper tire pressure. the manufacturer was not made aware of the failure. the approximate failure mileage was 16,132.

Randomly one of the captain chairs seat belts no longer buckles. it’s a airbag seatbelt with a different type of latch. we have numerous problems with these type of buckles since we bough the vehicle. they had to replace the whole housing unit on the other side within the first 6 months because it just fell apart.

Within 10 days of buying it brand new i've had electrical problems. replaced back up screen within those 10 days even though they didn't find anything wrong. still continues. multiple issues with the power train. now i've been out of a car for 2 weeks because i might need a new transmission at 65,000 no longer under warranty. how can i pay $38,000 and it goes bad instantly? no help from ford or dealer. my gears are stalling and not shifting correctly or picking up speed. i drive like an old lady and take care of this car like it's brand new. i will never buy a ford again and will tell anyone who will listen not to do the same.

Tl* the contact owns a 2016 ford explorer. the contact stated that the second-row middle seat failed to unlatch as designed. the contact stated that his child was confined in the seat while strapped into the seat belt. the contact took the vehicle to van drunen ford (3233 183rd st, homewood, il 60430) and was informed that there were no recalls on the vehicle and was provided an estimate for the repair. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was 60,600.

Tl* the contact owns a 2016 ford explorer. the contact stated that the vehicle was parked inside his garage when he started to smell a heavy exhaust odor inside and outside of the vehicle. the contact stated no warning light was illuminated. the vehicle was taken to dorsch ford lincoln kia (2641 eaton rd, green bay, wi 54311, (920) 469-3000) to be diagnosed. the contact was informed that the catalytic converter needed to be replaced. the vehicle was repaired cost me $3,000 to fix by consumer's mechanic. the manufacturer was informed of the failure. the failure mileage was approximately 107,000.*dt*jb

The steering wheel locked while we were driving in the car. we turned left into the grocery store and then back right to enter a parking spot and the steering locked and we almost ran into a parked car. luckily we slammed on the brakes in time to avoid an accident. we had to crank the steering wheel all the way to the right to allow it to "release" and give us some steering back...but after that the steering now clicks while you turn left or right badly. we took it into our dealer...they said it is the steering gear motor. the car was in the same dealership 1 week prior to this getting an oil change and no signs of malfunction or wear/tear...without warning the steering locked up on us...very frightening...our car is 4 years old and only has 16,000 miles on it. and they cannot explain exactly why it happened. so i am unsure of if/when it happens again.

Airbag warning light illuminated on vehicle. checked all wires under the seat and none are loose or damaged. searched topic online and appears to be a known issue. ford issued a service bulletin for the repairs but will not cover under warranty or issue recall. this is a safety issue as the airbags will not deploy when this light is illuminated.

Sounded like a popping or clunk type noise when i turned the wheel to the right for a while then it started to make noise when turn the wheel either way. losing control driving. read on the news, 1.2 million explorer recalled for the steering assembly recalled for same issue but when i call ford they said this vin was not part of recall. very disappointed.

While i was driving i started to get a strong smell of rotten eggs/sulfur that filled the cabin. it got so strong that i had to roll down the windows to air it out and it started to give me a headache. it happened again while driving back to my home that same day. the smell got so strong it started to make me dizzy, nauseous and gave me a headache.

The first time my steering got stiff on 09/13/2019 while trying to make a left turn on a city street. in the process of making the left turn my steering wheel got stiff, and the steering fault hill start and trac light went on. i was unable to control the steering wheel which cause me to get up onto the side walk and almost hitting a tree. i had to slam on my breaks in order to avoid the accident. my kids body jerk back and forth really hard. i turn my car off and back on, and the steering wheel was was no longer stiff and working. i was able to drive home. the second time steering wheel got stiff was on 10/05/2019. while on the curve of a ramp to get off the freeway the steering wheel got stiff again and the steering fault, hill start and trac lights went on as well. once again i had to slam on the breaks in or. i der to avoid hitting the rails, as i was not able to control the steering wheel. i try turning my car off and back on again to see if my steering wheel would work again, but it still did not work. i had to call my husband to come pick me up. i took the car to the dealer and i was told that they h.ad to replace the whole power steering equipment which cost me a total of $2350.39

Two separate failure within a four day time span. company sold me the vehixal said it was a tie rod and fixed the right passenger rear wheel. the vehical was real eased to me today with the understanding that the rear suspension was fully repaired. i had a high speed accident after the left rear tir rod broke at a speed of 80 mph. due to the suspension breakage, the car went off the interstate at high speed. the rear end suspension had complete failure and the auto dealership released the vehicle to me with the full with assurance the issue was fixed. this was a very serious incident with a potential deadly outcome.

I had the rear toe links replaced due to a safety recall december 2, 2019. on 09/27/20, i was returning home after dropping my kids off traveling 70 mph on a highway, when the recal part i had replaced less than a year ago break. this caused me to lose control and have an accident. i notified ford of this 09/28/20 and i was informed that the recal was completed, nothing they could do. i informed them the part broke at the weld which is a defective part. again, i was told ot their problem. this has caused my vehicle to to be towed , damage to the rear bumper and myself buying a new part out of pocket to get vehicle on road again to go to work. this is also any other problems that it may have caused due to stress on vehicle, like other toe link, tires, brakes, other suspension parts. enclosed is part and part number that was the recal part replaced by a ford dealership and damage to vehicle. i was lucky i did not hit the other vehicles around me, hit head on with center divider or guardrail, roll the vehicle or have serious injury.

Steering wheel is stiff and makes noise when turning.

Power steering failed completely on my 2016 ford explorer while driving. dashboard lit up with a steering assist fault, and then hill assist fault. steering the vehicle to safety was very challeging. i was turning at a left turn light and almost crashed into another vehicle because i could not steer the car. looked it up online and have found numerous other accounts of the same issue with no repsonse or recall from ford.

While driving the traction control and abs lights come on. system has stability control warning. while driving this causes brakes to lock up. my wife almost crashed due to the brakes locking. once you turn off the car it will reset and everything appears normal until it happens again. unfortunately this incident does not store any codes in the system. we have had the 2016 expolorer in the shop multiple times and the dealerships have done nothing to fix the issue. because there are no codes they are doing nothing. they do not research the issue nor have they tried to fix anything. there are multiple complaints about this and a procedure needs to be established to diagnose and fix the problem. this is a serious safety issue and needs to be addressed by ford before someone dies. my wife will no longer drive this vehicle because she feel unsafe.

Steering would lock up and you would have to force the steering back to drive ability. the rack and pinion was worn out, in my opinion prematurely. this happened while the vehicle was in motion. the first time it was notice was on highway driving in a construction zone. the steering would catch when turning left or right and you would have to force the wheel to straighten out the vehicle.

My tire valve corroded after 3 years with the car. which caused damage to the tire and the tire pressure sensor. the power steering went at 67000 miles. it stopped working completely while driving, extremely scary. the service department at the dealership said it is just something that happens. $2400 fix on a 4 year old car with 67000 miles and could have caused an accident.

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving, the vehicle surged between gears and decelerated before operating as designed. the contact also stated that after the vehicle reversed out of the driveway and shifted into drive, an abnormal clunking noise was heard underneath the vehicle. the contact stated that the failures were noticed during a test drive prior to purchasing the vehicle however, the technician at the grieco ford of raynham located at 1651 new state hwy, raynham, ma, 02767, informed the contact that there was no problem with the vehicle. the contact stated that the failure recurred after the vehicle was purchased. the manufacturer was not made aware of the failure. the failure was not diagnosed nor repaired. the failure mileage was approximately 45,000.

Power locks get stuck on either lock or unlocked not allowing me to either lock or unlock the car door on driver and back passenger door. plastic stripping panels on front driver and passenger doors are coming off and the panels connected to the windshield on both sides. power seats do not hold the memory of where it was left. the seat goes all the way up to the steering wheel when memory buttons are pressed or if the keyless code on the door is used to unlocked the car. keyless entry will unlock without to code being typed in correctly. using the first three numbers can unlock the door. all of these things happen will the car is stationary.

Started having issues with the steering at 39,500 miles. sounded like a popping or clunk type noise when i turned the wheel to the right. i took it to ford dealership who indicated the whole steering assembly needed to be replaced. this car was built at the chicago plant like all the other explorers that needed the steering assembly replaced. ford indicated this vin was not part of recall.

Initial issues was an issues accelerating. when accelerating to 3000 rpm, the rpms would suddenly drop back to 2 and the car would lurch. started experiencing issues when slowly decelerating like gears would not engage correctly. when starting the car and shifting into drive, the car lurched forward with a grind and the wrench dash light came on.

Even under warranty there were sporadic times the front suspension/steering would make a load thump noise. this usually happened when backing out of the driveway and sometimes when pulling out of a parking space. the dealer could never duplicate the noise so they found nothing wrong with it. now at 48k miles and out of warranty the sound happens much more often. my wife said once the steering appeared to momentarily lock up and had to pull the steering wheel pretty hard to free it up. i found several other internet sites stating that the steering system is needing replaced on many explorers with relatively low miles at a cost to the owners of over $2000.

I have a 2016 ford explorer with 94,000 miles. we noticed that the ac was blowing hot air so we took the car in for a repair on 9/8/2020. the dealership called us back to inform us that the water pump had failed which caused antifreeze to leak into and on the ac compressor causing it to fail. we were quoted a price of $2600.00 for the repair the water pump. i was also told that many police cruisers with the same motor are having the same issue. ford recommends that the water pump be replaced at 150000 miles… the miles on the suv are highway miles.

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving 70 mph, the steering wheel failed. the driver kept the steering wheel under control and move into the slow lane while continuing to drive. the contact stated that the steering system failure warning light illuminated on the instrumental panel when the failure occurred. the vehicle was towed to lewis j c ford (9505 abercorn street savannah, georgia, 31406, (912)-210-5677) to be diagnosed. the mechanic located the failure at the steering wheel rack and pinion. the vehicle was repaired. the manufacturer was contacted. the approximate failure mileage was 65,000.*dt*jb

When turning right at a slow speed, heavy knocking/thumping noise and steering was jerky. vehicle has 33,400 miles. had it repaired at the ford dealership yesterday and they replaced the rack and pinion at a cost of $1800. since i read this seems to be a common problem i asked if this issue has been recalled and was informed it was not.

Per ford website, i was told that my sync software need an upgrade when i typed in the vin, then i follow the instruction on website but the program i downloaded messed up my apim module on my car and radio, gps, and other function ae not working. so i took my suv to the dealer and they said it will cost me $1050 to fix the issue.

Started driving and received a warning on the screen saying "steering fault service now". lots power steering control. thankfully was at a low speed and could stop safely before leaving our neighborhood. put vehicle in park, powered off, powered back on, and was able to drive again. vehicle has 56k miles on it.

The vehicle was in motion on a state highway when the following warning messages were displayed steering assist fault service required, hill start assist not available, service advance trac, terrain management system fault. at this point i had complete loss of power steering. i was able to pull to the side of the road safely and had to have towed to the ford dealer in my town which is was 2 hours away. ford dealership diagnosed the problem as power steering control module.which is integral with the rack and pinion assembly. cost of repair is 2400.00 of course i have a lifetime warranty on most parts including fuel pump, engine ,transmission but rack and pinion not considered under this warranty. *tr

Steering started making a grinding noise turning left or right. intermittent severe pulling to the left or turning from left to right. happens at low or high speed. started about 58k miles. car is unsafe and un-drivable in this condition. advised the rack and pinion is bad and needs to be replaced at approx $2000.

Not long after purchasing the vehicle from a dealership i was driving down the highway with my family when the driver windshield pillar mold flys off my vehicle and into traffic behind me. a few weeks or so later the same thing happened to the passenger side. i was looking online for parts and noticed many people complaining about this issue.

The vehicle was in motion on a state highway when the following warning messages were displayed steering assist fault service required, hill start assist not available, service advance trac, terrain management system fault. at this point i had complete loss of power steering. i was able to pull to the side of the road safely and had to have towed. local ford dealership diagnosed the problem as power steering control module.which is integral with the rack and pinion assembly.

Power steering went on a 2016 ford explorer xlt with 57001 miles on it. charged for steering rack/box replacement plus other astronomical fees associated with it out of pocket. the vehicle is supposed to be a family car. it is unsafe and hasn't been the same since. car just gave out on highway with children in car. the car started to actively sway all over the road without warning. no control. had to pull over. called for assistance and than restarted the car to have no power steering what so ever. it was worse than trying to drive a heavy duty truck. as a female, i could not even turn the steering wheel. no codes came up prior; until the restart of the car. ???? dealer took week to get it in plus a day for part and thousands out of my pocket during a world wide pandemic. with massive amounts of people complaining about this issue why hasn't it been recalled? this is incredibly dangerous.

While making turns either at slow speeds or at a complete stop, the steering makes popping sounds. steering wheel also locks for half a second. took vehicle to a shop and was advised it was the rack and pinion on the front right tire area. the vehicle is a 2016 and has 41k miles. this issue began manifesting approximately two weeks prior. estimated cost to repair is $2500. according to vehicle forums this is a common issue with this vehicle make and model.

The entire air conditioning system has corrosion and rusted completely out. this vehicle is only 4 years old. it should not be rusted beyond repair. this entire system is very costly. there is a leak at the rear evaporator housing connection.

My wife was driving down the road when the steering quit. it was pulling from side to side and she almost lost control. steering failure alarms were continuing to go off. she was able to get the vehicle off the roadway and avoid a crash.

I initially had 'steering fault' alert a few months ago. just today a 'terrain maintenance fault' alert came up with a few alerts icons on the dashboard. the steering froze to the point i could only move the steering wheel an inch while muscling it to a stop. apparently, according to the dealership, this is a know issue. they had me restart the suv and that temporarily solved the issue, but it could happen again at anytime. the dealership said, if the issue isn't occurring when i bring the suv in they can't specifically diagnose the problem, but more than likely the steering gear needs to be replace for ~$2k. as i am reading others, this is an ongoing issue that could put drivers in danger and have for others. i was in marshfield, ma when this happened, driving 30 mph approximately 2pm on plain street.

Loss of steering while driving. nearly caused a 4 car collision. steering wheel locked while driving 57 mph. was barely able to slow down and pull off to the side. this has happened multiple times, however after this last time, the steering wheel is permanently locked. steering loss light came on afterwards.

I own a 2016 ford explorer which has 78,146 miles and while driving the engine light came on and the vehicle stalled without warning. i had to put my car in neutral and coast to the side of the road with my children in the car. i just purchased this vehicle from everett ford in benton, arkansas less than a year ago and have had normal routine maintenance completed according the the owners manual. after having a mechanic take a look it is a result of a faulty water pump in which i was quoted $2500-$3500 for a replacement in addition the engine would be several thousand. the problem is that the water pump is inside the engine and so when the water pump fails it destroys the engine without warning by mixing the coolant with the engine oil. after looking into this further the dealership and the manufacturer were aware of this mechanical defect and the thousands of customers that were affected but continue to advertise “built ford tough”to drive sales and did not warn customers or make them aware. this is a safety concern for all owners of the ford duratec v6 engine and there should be a forced recall by the national highway safety administration. do not wait for there to be deaths from this mechanical defect before taking action. ford should take responsibility. i am a loyal customer of ford but will be getting rid of my vehicle and making sure all ford owners are aware and you cannot trust ford when they are aware of a safety related mechanical failure and they are not taking responsibility or even notifying its loyal customers!

Steering was getting difficult while making turns. took it to a ford dealer and was told the rack & pinion need to be replaced for $2,560 and it is unsafe to drive. ford is not covering this issue even though it is a faulty part on their end and should be their responsibility.

I was driving on the highway 65 in ham lake, mn several weeks ago when i suddenly lost control of the steering. the vehicle lunged to the left towards the ditch. i was able to fishtail it back onto the road, almost rolled the vehicle and barely kept it under control. i got over to the right shoulder and call the anoka county sheriff for assistance. a deputy assisted but i don't believe a formal police report was filed. this was sunday july 19th. we were able to get to local mechanic who looked at it the follow day and determined that the toe control link had broken. they repaired it with a new part from the local ford dealership and the vehicle seemed fine. last night the new part that they installed broke as well. i looked online and see that there is a recall for this exact part, the toe control link on 2011-2017 ford explorers. i checked the vin on the ntsb website but it indicates that our car is not included in the recall. we had brought the car into metropolitan ford in eden prairie earlier in the year for other recall issues. had the recall been comprehensive, this would have been caught and fixed. at 65 mph, my daughter and i should have both been killed in the original incident. it had been several weeks since the (near) accident and we are still shaken up by it. fortunately, last night's incident was at much slower speed. i am fearful that there are other families whose lives in danger as well. i have a photo that i took of the current (second) break that occurred that is attached.

There is an airbag warning light on the dashboard. it is due to a circuit failure or a broken cord leading to the driver side middle row seatbelt airbag. this is not normal wear and tear but a safety item design by ford that has failed in the vehicle. the ford dealership service department does not know how this safety feature broke. if we were to get in an accident while the airbag is in this state, it would not deploy and put my passengers life in more jeopardy.

Noticed problem with steering. when i changed lanes the vehicle continued in that direction until i corrected it. this happened several times while driving home from work so i went straight to matt bowers ford in metairie. i was told the steering gear needed to be replaced, the module reprogrammed and an alignment. i've seen quite a few recalls concerning this but was not told that my vheicle vin was not affected. i now see many people are complaining of the same problems. this should be looked at carefully before someone gets hurt.

Broken toe link. ford refusing to recognize it as a failure under ford recall 19s17. they say it was repaired under ford recall 17s11. rear driver side toe link broke 7/25/20 when going over a railroad grade crossing. oem replacement part purchased from ford dealer broke 8/24/20 turning gently to the left. attached picture is the original link that broke 7/25/20. replacement part bought through ford dealer broke in approximately the same area.

Tl* the contact owns a 2016 ford explorer. the contact stated that while operating the vehicle the engine coolant over temperature message was displayed on the instrument panel. the vehicle was towed to an independent mechanic who diagnosed that a fluid leak was present behind the water pump. the vehicle was not repaired. the local dealer mcgovern ford located at 1212 westford st, lowell, ma 01851 and the manufacturer were notified of the failure. the contact was informed that the vehicle was not included in nhtsa campaign number: 16v183000 (engine, engine cooling). the contact stated that the vehicle had experienced the same failure listed in the recall. the failure mileage was 99,000.

I was driving home from dropping my daughter off at daycare and i lost the power steering on my vehicle while the vehicle was in motion and i was driving a steady speed down a straight road. my daughter was no longer in the car with me as this could have resulted in an accident but thankfully she was not and i was able to pull off the road with a lot of effort involved. my car had to be towed to the ford shop and i had to have my power steering core changed. $2500. this car only has 37,000 miles and is a 2016 ford explorer. quite frustrating, disappointing and expensive. there needs to be a recall with this problem because i am not the only one this has happened too.

Tl* the contact owns a 2016 ford explorer equip with hankook ventus s1 noble 2; tire size: 255/50r20-108h and the dot number: 5mnc 1a h0118. the contact stated that while inspecting the tires, it was discovered that the tires had experienced cracking and gudges on the inside and outside of the tires. the failure was present on all four tires. the contact also indicated that while driving at various speeds, the vehicle would shake and vibrate. the vehicle was taken to the local dealer autonation ford located at 7700 blanding blvd, jacksonville, fl 32244 who replaced all four tires with the same brand size and model tires but approximately 13,000 miles later the same failure had occurred. the contact was unable to reach out to the manufacturer in reference to the failures. the vehicle failure mileage was 18,000 and the failure tire mileage was not available. the vin was not available.

While driving on trips over 30 minutes i experience headaches, nauseous and fatigue. i have an appointment with ford dealer on august 27, 2020

I was turning into a gas station and the power steering went out with no previous warnings or issues.

This truck has had issues since i bought it like 5 months ago from carmax within that time i really only had it a month rest of time it has been in the shop i bought with 26k miles from carmax already had rebuilt engine breaks roaders still have engine issues now today belt broke and needs to be towed i should not have to have do many issues with a new truck not mention if you do not shut the trunk hard it will drain the battery since it keeps the lights on in the truck already had to replace the battery. this truck has been a lemon since day one and should have never been sold i feel this truck is not reliable and unsafe at times. not worth the 26000 i paid for it. plus the sensors go off for no reason and nothing is around.

49000 miles, electronic steering is starting to go out. when driving moderate speeds car makes loud audible noises especially when turning the wheel. rack and pinion will need to be replaced. ford told me it was 100% safe to drive. took to independent mechanic who said the exact opposite and should be replaced before it goes out heaven forbid at high speeds.family of 4 young kids, this is supposed to be a safe, family car. ford is putting a lot of families at risk not recalling this. this car only has 49k miles. they are losing lots of return customers by not handling a safety issue properly. i hope no deaths have to happen to bring more severity to this pressing issue. if you hear a click when steering, get the car inspected asap! clicking occurs when stationary and is more intense when driving. it could go out at any moment.

Our 2016 ford explorer with 44k miles is making knocking sounds while turning. the sound was intermittent at times so not all turns made the knocking sound.we had it looked at by a mechanic and he said the rack and pinion steering is going out. he explained in more detail, but the gist of it is a repair cost of $2k on a vehicle that’s not paid off and extreme hazard to drive. this is a critical concern for many ford explorer owners that have reported the same issue. please investigate.

Tl* the contact owns a 2016 ford explorer. the contact stated that at start-up or while driving and attempting to turn in either direction, there was an abnormal knocking sound coming from the vehicle. the vehicle was taken to bozard ford lincoln (540 outlet mall blvd, st. augustine, fl 32084, (904) 824-1641) to be diagnosed. the strut tower and steering gear needed to replaced. the vehicle was repaired however, the failure recurred. the manufacturer was contacted however, no further assistance was provided. the failure mileage 78,105.

Plastic roof rack top caps are poorly affixed and came loose on highway and blew off the vehicle. this presents hazardous road conditions for drivers and pedestrians. after the incident, i researched and found that this is a well documented issue with this generation of ford explorer.

While driving at 75 mph the vehicle experienced a loss of power steering, the wheel jerked and i almost ran off the road. then the steering made grinding noises. the dealership wants $1500 for the part and just as much or more for the labor, not covered under warranty and the vehicle only has approximately 77000 miles on it.

Exhaust is getting into the cab of vehicle when under moderate acceleration to pass vehicles and when the window or windows are open it is even worse.

I have a 2016 ford explorer platinum and i took the car into the ford dealership with around 40-45,000 miles bc the airbag light had came on. turns out i would have to pay out of pocket for the fix bc its not a recall even with it being still under warranty. as i have looked more and more into this it really needs to be one. because its out now, all my airbags will not deploy if something was to happen i have 3 kids (nightmare to think if something did). i have seen 100's with the same problem. its a matter of time before someone sues ford with this many complaints on just this alone. when people ask me about getting a ford i turn them away and show them how much i have spent on repairs and etc. and they all end up with something else. this needs to be fixed.!!

This car has extremely bad sway in the rear end, it cannot be driven over 40 mph or you will lose total control of the vehicle

The fluidity of the steering is deteriorating. when turning the wheel right or left there is a grinding sound of metal on metal. intermittently i have to wrestle with the steering wheel when accelerating through a turn which is a major safety concern i have as i typically am traveling with two young children. the problem has arisen in the past three months and the mechanic i utilize, who does not repair steering racks, reported that the cost of addressing the issue could exceed $1000. this problem should not be associated with a 2016 model that just went over 50,000 miles and is not subjected to rough, extended driving but rather most days are a 28 mile round trip for work.

Passenger side windshield trim molding flew off while driving. driver side door trim panel loose.

Our 2016 ford explorer with only 50k miles started to have very sticky steering and it would make some clunking noises when turning. this progressively got worse while my pregnant wife used the suv as a daily drive until one day she said she nearly lost control of the ford and had to swerve off the road to avoid hitting oncoming traffic. we took the vehicle into harold zeigler ford in lowell, mi and they said that the electronic steering gear had gone bad and needed to be replaced. that means replacing the entire steering assembly which is a $2,200+ repair. that is way to serious of a repair to happen so often and this early. based on the many similar issues i have read about regarding this issue and the fact that ford already had a similar recall for earlier years of the explorer, this needs to be recalled. someone will get hurt and ford is just trying to save money by not addressing it. the worst part is that there seems to be no guarantee that it won't happen again in 50k more miles.

The rack & pinion motor failed on this vehicle after only approximately 40,000 miles. in this instance it did not cause an accident. however, i understand that these motors are failing at a relatively high rate and steering could lock up in these vehicles while driving.

Airbag warning light indicator came on. ford dealership (sound ford renton,wa) performed $150 diagnostic which produce code stored in rcm "b141b" for 2nd row driver side inflatable seat belt deployment control using oasis the dealer found tsb 16--0001. this service bulletin replaces the connectors for the left and right second row seating airbag control and re-routes harness. vehicle has 45,319 miles (below the 5yr/60,000 srs warranty) however dealer claims repair is out of pocket. dealer also stated when the airbag light is on no airbags will deploy in event of accident.

Steering fault light came on twice in two days, both instances happened after taking off from a stoplight. took the vehicle in the dealership where they read the codes and it came back the steering assembly was failing. they proceeded to tell me that the steering could go out any minute. the vehicle only has 57k miles on it but of course isn't covered under power train warranty. after googling the issue, it seems as though this is a very common problem and the dealership conveniently had the a steering assembly in stock. not sure what the hold up is for ford to issue a recall! this could kill someone.

We own a 2016 ford explorer, and having major issue with steering assist fault service required. which means new rack system at $2,100 +. i've read so many other people with same problem, and even with past explorers with recalls. why has ford not recalled this problem as they did with past explorers?? it's a death trap, and you will likely wreck when this happens. i'm the lucky one this time..

Rear airbag seatbelt feature malfunctions by triggering airbag warning light on dash board. obd diagnostic produces no error codes. warning light is intermittent and most common after rear passengers use seat belts.

The entire transmission has to be replaced. the transmission started with a weird noise, slow acceleration despite a racing engine and then total failure. the explorer only has about 60,000 miles.

Getting very heavy fumes of exhaust inside the cab. smells like exhaust or the catalytic converters. while in motion and then when getting back in the vehicle any time later. does not matter where it was driven.

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving at 30 mph, the steering wheel ceased with the trac control warning light illuminated. the steering wheel became difficult to turn. the contact drove the vehicle to her residence. the vehicle was not taken to be diagnosed or repaired. an authorized dealer was not contacted. the manufacturer was made aware of the failure however, informed the contact that the vin was not subjected to a recall. the failure mileage was approximately 81,000.

While operating the vehicle we noticed overtime a clicking noise coming from the front of the vehicle as we drove down the road making turns and backing up out of a parking space. we have read about instances of people experiencing a problem driving and trying to steer the car and it locking preventing steering of the vehicle. this happened temporarily to us so i am reporting it as it can be worse down the road as a safety hazard to us and other people on the road. the vehicle only has 40,000 miles and should not be experiencing these types of issues so early and ownership. we drive the vehicle less than 10000 miles per year.

While driving on the highway (65 mph speed limit) my power steering suddenly stopped working. at the high speeds i had very little control of steering. i would turn the car off & the power steering would come back, then a few minutes later would go out again until the power steering no longer worked. had to have it taken to the garage where they said the entire steering rack needs to be replaced. this is over $2100 repair on a fairly new vehicle and should never happen. the gentleman at the garage alluded to it being a defective part but ford customer service will do nothing about it. it is 100% on me to get repaired. it was very scary & lucky no accident occurred with the sudden loss of steering ability. it is currently at the garage waiting for the part to be shipped.

While sitting at a stop light multiple warning sensors went off and we lost all power steering once we started to accelerate the car. we took the car to our mechanic who said that the entire rack and pinion needed to be replaced. this car has 53k miles on it. i have two small children and had this happened on a busy road, it would have put all of us in extreme danger. there was no previous warnings, it just went.

Our steering wheel locked up while turning in an intersection. there was also a knocking noise when we would turn the wheel to the right. when we took it to the ford dealer they said that the steering gear had gone bad and was most likely caused by a leak in the power transfer unit of power transfer fluid. the service technician indicated that there was nothing that we did as drivers to cause the ptu to leak. we have seen many reports about the steering gear problems in the year and model of our vehicle. the cost to repair the steering gear and the leak was over $5000.00.

This is a police vehicle and while responding to an emergency call, the steering faulted with a steering fault warning on the dash. the steering wheel locked with very little control of the vehicle. thankfully i was able to place the vehicle in neutral and shut down and restart the vehicle as i was on a straight away! this reset the computer and steering returned. it has happened again since this occurred, this is going to kill someone!

Tl* the contact owns a 2016 ford explorer. the contact stated while driving 35 mph, the traction control warning light was illuminated. the contact stated that recently while driving at 75 mph, when she heard an abnormal noise and "transmission not in park" warning message was illuminated. the vehicle was taken to madison ford located at 2895 s. seminole trail, madison, va 22727, (540) 948-6806, where the mechanic was unable to duplicate the failure. the vehicle was not repaired. the contact was informed that the throttle body needed to be replaced. the manufacturer was informed of failure. the approximate failure mileage was 70,000.

I started hearing a knocking in the front end and the steering was very loose, when i turned right at first and on occasion to the left mechanic said if i had gone much further it would have broken all the way and i would have lost all control of the suv. *tr

I was driving my 2016 ford explorer on my last left turn to my house the vehicle's power steering completely locked up i wasn't able to steer my vehicle i had to push the suv back to the house.there was 3 lights came on come on the dash board with these messages.. 1 hill start assist not available..(i don't think that its equipped with this future) press the ok bottom.second light.. service advance track third light..steering assist fault service required.cant drive the vehicle any more. now there are 203 complains just on steering most are all about steering wheel locking up.this is something way serious most of this suv's are the wife car always pack with children. the nhtsa and ford should really look n to this just before one of our love ones is driving on the freeway at 75 mph and it locks on them it would be a terrible accident.now if the nhtsa and ford knows about this problem they should be held responsible for lost and or damage that my occur.if this was something small and cheap to fix the owners of this suv would probably fix it but we are talking about $2300-$3000 dollars. we are talking about 4 year old suv with this kind of a problem its a $18000 suv.. its is a problem that ford with no hesitation should be fixing....people please upload your problems let them know we are the consumer they are who they are because we buy from them they should be more responsible. *tr

Tl* the contact owns a 2016 ford explorer. the contact stated that the power steering electronic control module failed on several occasions while driving and attempting to steer the vehicle in either direction. the vehicle was taken to mitchell selig ford (801 bloomfield ave, windsor, ct 06095, (860)688-3651), where the power steering rack was replaced at the owner’s expense for $2,200. the manufacturer was notified of the failure and a case was filed. the failure mileage was 81,000.*dt*jb

6/21/20 - stopped for gas after driving approximately 150 miles on the interstate. cranked car and steering would not work. dash notices: steering assist fault service required; service advancetrac; hill start assist not available; traction light showing off. drove car home with no power steering. called selling dealership and was told probably cost around $2000 to repair. searched on line and found hundreds of complaints about this but no recall from ford. purchased new and now has only 61k miles. ridiculous! *tr

Saturday june 20th 2020 the hill assist message came on as did the abs and traction control lights came on. there is no power steering and both axles are making a clicking noise. i have learned that this is the rack and pinion electronic power assist system. epas unit has failed. luckily it was in my cul de sac turning around and not on the freeway. my wife predominantly drives this vehicle. the steering is very difficult to move. the vehicle only has 64,000 miles on it. is this a private recall? i have spoken with a couple of other explorer owners that ford "took care of it" for them. i have ordered the part, but it will not be there for a week. this car is well taken care of and is normally driven on city streets and occasionally on the highway.

Tl* the contact owns a 2016 ford explorer. the contact stated that the air bags warning light illuminated. the vehicle was taken to an unknown dealer to be diagnosed. the contact was informed that the air bags wiring harness needed to be replaced. the vehicle was repaired however, the failure recurred three times. the manufacturer was notified of the failure. the vehicle was not repaired for the most recent failure. the failure mileage was 52,000. *ln consumer stated the first time mechanic tightened the connectors second time the harness was replaced and the third time mechanic says harness needed to be replaced again and the consumer needs to foot the bill even though it is within warranty period.*jb

The 2016 explorer experienced a clucking sound and the steering would hitch while turning at approx 50k miles. vehicle was taken to dealer but dealer could not recreate. at 60k miles there was a constant clunking and steering sticking while turning the wheel. vehicle was returned to dealer for review, dealer confirmed the rack and pinion was failing and was a major safety issue. dealer also confirmed they have to replace many rack and pinions for explorers and it is a problem but hey can only do what ford instructs. after review on the nhtsa.gov site, there are over 200 complaints for the same issue with the rack and pinion system that occurs from 30k to 60k miles. this is an issue that is not being dealt with by the manufacturer and needs to be addressed since most of these vehicles are now hitting this mileage range. *tr

I would like to share my ford experience with my 2016 ford explorer limited edition that was bought from higley ford. at 64,000 miles... yes 4,000 over my warranty my computer module fried and i had to replace that... $1500 out of my pocket... then last summer my ac quit working followed by my drivers side seat heater and mirror on my visor... then here recently i could smell something like burnt rubber and found out some seal popped off so oil was leaking.... which is in a spot that you can’t get to unless you take things apart...then now just found out my rack and pinion went out... the steering (part alone costs $1500)!!! i was told i should have bought the extended warranty and that was all i got. really!!!!!!! especially the rack and pinion! how the hell does that go out...i’m a night nurse that drives to work and back and that’s about all! i’ve never been in an accident, in the ditch and i don’t tear around in my car. i can understand maybe a computer thing happening because well... computers are computers... but all of those things going wrong with 1 vehicle! and it’s supposed to be a nice vehicle!!! let me just say... i feel very screwed. *tr

Employee was driving home from work. he had warmed up his car before driving about 10 minutes. all of a sudden his back window exploded. weather was colder. found online that there was a problem with ford's windows having issues with windows getting too hot and then popping when the cold air surrounded it.. *tr

/employee started the car to warm it up and the back window exploded. had to have back window replaced. vehicle had been parked overnight in his driveway. *tr

I went to pull out of my driveway and my vehicle's power steering completely locked up and i was unable to steer my vehicle. i managed to at least back it straight back into my driveway to be out of the road, and called the closest ford dealership to me. i had 3 lights come on my dash with these messages; hillstart assist not available, service advancetrac, and steering assist fault service required. my vehicle had to be towed to the dealership, and the entire power steering has to be replaced, which the repair costs $2300 to fix. if i would have been moving at a faster speed this could have been a much worse story, because when the steering locked up you could not turn the steering wheel at all. i have filed a complaint with ford directly, and they have said there is nothing they can do, but this is a known problem and a lot of others have had the exact same issue with their vehicle. but yet they refuse to issue a recall on this. *tr

At about 60,000 the steering started catching. at any speed this happened. it would feel like the tires were in a rut, then all of a sudden it would break free, and the vehicle would suddenly swerve over about a foot. it has gone on to a grinding noise. very unnerving to drive at highway speed! ford tells me the steering rack is bad, and since it’s out of warranty, they will not cover repairs. i’ve owned quite a few non-ford vehicles with over 150,000 miles and never had a steering issue with them. *tr

Very soon after accelerating anywhere near full throttle we smell a burning type emissions smell within the cabin of the vehicle. it is most noticeable in the backseats but is alarming enough to where we need to open the windows every time we need to accelerate quickly. *tr

Airbag light comes on - when light is on airbags do not deploy in case of an accident. took to dealer told wiring harness under back seats need replaced, not covered under warranty. this is an issue with more than just my vehicle. there is a fix and should be a recall. *tr

The rack & pinion steering broke and ford is refusing to include it in the recall they have on this exact problem. *tr

2016 explorer xlt with 70k miles and the power steering started to fail requiring the steering rack and pinion to be replaced. symptom included sticking and unpredictable steering while stopped and at all driving speeds and conditions. *tr

Tl* the contact owns a 2016 ford explorer. the contact stated that he had hankook tires when he bought the vehicle new. the tire line, tire size and dot number were unknown. the tires were bald by the time the vehicle had 11,000 miles. the dealer stated that it was not their issue and to call the tire manufacturer. the tire manufacturer decided to award the contact with a 20% credit to buy some new tires. the new tires were placed on the vehicle and they were almost bald at 34,000 miles. the manufacturer advised the contact to recall the dealer cogswell ford located at 1900 e main st, russellville, ar 72801 479-968-2665. the dealer had not been recontacted yet. the contact researched and found the issue had occurred in many ford explorers. the failure mileage was 11,000.

Steering becomes stuck while making a right or left turn. this happened on a stop light while turning. it also has a sliding/grinding feel when turning the wheel while in idle. issue seems to be a manufacturing problem with ford vehicles that have the electronic steering wheel system. *tr

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving at various speeds, the vehicle pulled to the right with an abnormal clunking sound coming from the steering column. the cause of the failure was not yet determined. the vehicle was not repaired. freedom ford (3941 admiral peary hwy, ebensberg, pa 15931, (800)215-0042 and the manufacturer were notified of the failure. the failure mileage was 36,000.

Tl* the contact owns a 2016 ford explorer. the contact stated that the steering assist, hill assist and traction control warning lights illuminated. the contact also stated that there was an audible sound in the vehicle. the vehicle loss power steering assist and the vehicle became difficult to steer. the contact drove slowly to the residence. a dealer was not contacted. the vehicle was not taken to be diagnosed nor repaired. the manufacturer was informed of the failure and informed the contact that the vehicle was not subjected to a recall. the approximate failure mileage was 88,000. *bf consumer stated steering wheel was stuck and could not turn at all.*jb

After getting my airbag recall taken care of i noticed the steering started getting tight more and more after 2 days it was really tight until it rained and it got loose again but the street line sensors and the rumble stopped working. one day after the rain dried the wheel tighten up again where i can barely turn it. i ask ford about it and they said i had to get a diagnostic for $179 to determine what was wrong. also have a problem with the emissions passing because the air filter sensor is not working. trying to get an outside mechanic . ford is a ripoff.

Steering makes a popping sound while turning the wheel at slower speeds. this is contributing to the steering slipping while driving. the explorer has 53000 miles on it. out of pocket at a cost of $2,200 to $2,500 dollars for a premature failure of steering system components. these premature/defective steering problems can lead to deaths or serious injuries while driving.

I got into my car one morning and the car made a terrible sound when turning the steering wheel left to right. the steering also wants to stick when going around a turn. i took it to a ford dealership where the said the rack and pinion was going bad and is common in my year of car and mileage. they said at any point my car steering could completely be lost. how dangerous especially when driving with a toddler?!?!

Steering became difficult for turning and reversing in to my driveway. i was driving on major highway and able to fortunately get off and return home. but when i got in my car a few days later to take it to autoshop, the steering wheel did not move at all and so had to have my car towed

I was driving up a hill when the vehicle lurched forward and then lost power. i was able to just make it to the top of the hill. i pulled over put it park and then put it in drive and was able drive home. however, now the car has no reverse. a transmission rebuild/replacement needed.

Drivers seat rocks like it is loose

My family and i were at a a gas station about to get on the freeway when my ford explorer started to stall. i pulled to the side and turned it off and back on. this action seemed to fix the problem; however, after that day (4 months ago) the ford explorer has been stalling every time i start it and start to pull out of my drive way. it will lose speed when i try to accelerate and will stall for the first minute or so before resuming back to normals i am now afraid to drive this vehicle with my family as it does not feel safe at all. additionally, after stalling i will get the wrench symbol on my dash.

The steering makes popping and grinding noise when turning left or right. also at times the steering is hard, there is resistance . i have to use two hands force-ably to turn. at fist i thought this was an isolated indecent but realize its getting worse over time. was roughly around 65,000 miles when i first noticed popping noise.the vehicle has approximately 80,165 miles on it. the majority is highway miles.

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving approximately 15 mph, the vehicle loss power steering assist and the steering became firm. no warning light illuminated. the contact drove the vehicle to the residence. the contact also stated that the vehicle was taken to an independent mechanic after the failure recurred with several additional unknown warning lights illuminated. the contact was referred to mountaineer ford located at (615 eisenhower dr, beckley, wv 25801) and an unknown repair was performed however, the failure recurred. the manufacturer was notified of the failure. the approximate failure mileage was 88,000.

When sitting idle and stationary, a strong odor of rotten eggs/exhaust enter the cabin through the air vents. the car continues to have a strong odor after being turned off. the odor was so strong outside the vehicle that we had to park it far away from the house because the smell was coming into the house through the garage. after taking the car to the ford dealership and them telling us it was fixed, i trusted that the vehicle was safe and took my 4 year old daughter to the grocery store. immediately at the first stop light and sitting in idle, the odor was released into the cabin of the car- no different than prior to being "fixed." we called the dealership and they told us we had to drive the smell off and push it through the ventilation system. the smell continued without relief and i immediately drove the vehicle home (15 minute drive) with the windows down during an ohio winter of 34 degrees fahrenheit for my husband to return the vehicle to the dealership. upon arriving home, even with the windows down i had a headache and felt nauseous. i would hate to know what would have happened if i continued to drive the vehicle at the dealership's advice. our vehicle was returned to us a second time and the issue was still unresolved. at this moment, our vehicle is at our local ford dealership with what seems like no end in sight. ford has put us back into a faulty and dangerous vehicle twice now and we have little trust or faith that our ford explorer will be returned to us as a safe family car. also to note, we did have the vehicle serviced for recall related to carbon monoxide.

On february 4, 2020, my wife's 2016 ford explorer (vin# [xxx]) had an odometer reading of 29,265 miles when she began to notice serious safety concerns after the steering system had malfunctioned while turning at intersections, driveways and parking lots. during one incident, the steering system temporarily locked up and make a distinct clunking sound; it almost caused my wife to hit another car during a left hand turn at an intersection. she is the primary driver of this vehicle 99% of the time to transport our grandchildren while the remaining 1% has involved my commute to work. our reynolds ford of norman dealership failed to duplicate the steering malfunctions we experienced. they also made it known that our extended five-year warranty would not cover any repairs related to the steering system. on march 6, 2020, according to the national highway traffic safety administration https://www.nhtsa.gov/vehicle/2016/ford/explorer/suv/fwd, there were seven recalls, one investigation and 918 complaints on the 2016 ford explorer. of those 918 complaints, 189 were related to the same safety related steering problems experienced by our vehicle. many of those 189 complaints also indicated that the vehicle owners had to pay out of pocket at a cost of $2,200 to $2,500 dollars for a premature failure of steering system components. ford needs to accept responsible and own up to their premature/defective steering problems to prevent deaths or serious injuries. i should not have to pay for defective/premature steering components. at this point, i have zero quality and safety confidence with my current steering system and replacement parts. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I bought my certified preowned 2016 ford explorer on october 22 2019. i have had it for 4 months. yesterday while i was driving i noticed when slightly veering to the right that the wheel pulls hard towards the right and it it hard to pull the wheel back to the straight position. i tested this on the left side and it does the same just not as hard to pull.

Advancetrac and steering fault warning lights came on while driving. steering locked up and became extremely difficult to safely steer off roadway.

Hello today after driving my 2016 ford explorer only down the street to the store it was fine i pulled back up at my house and it was fine i unloaded my toddler and took him inside and then went back and turned my suv back on to back it into my driveway and it made a really loud humming sound like a vacuum or a high speed fan it didn't slow it didn't stop it only stayed loud i then left it parked on the street and it continued to make the sound its been 2 hours and its still going strong no key in the ignition or nothing and its still no my husband is pulling fuses out trying to get it to stop.

Another 2016 explorer with an airbag malfunction. obdii check is not showing any faults. i haven't taken it to dealer yet, but i am assuming it's the same or similar fault to what others are seeing on here and elsewhere.

The recalled toe link on the rear suspension broke 3 months after it was replaced and cause a crash while diving down the highway, slowing for a speed zone for a town. involving body damage. and the vehicle was repaired and 1 week after getting it back from the dealer the link broke for a second time, while on a curve with cruise control on road conditions were dry both times.we have owned the vehicle for 6 weeks total and have only been able to drive for 2 of them.

Airbag light comes on and stays on for weeks at a time and then comes off. this tends to happen when it rains.

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving at 5 mph, making a left turn the steering wheel ceased with the remote hill start assist not available service advance trac, power steering assist warning light illuminated. the contact veer to the shoulder of the road placed the vehicle in park turned the vehicle off and back on which failed to resume normal operation. the vehicle was towed to bommarito ford located at (675 dunn rd, hazelwood, mo 63042, (314) 895-0600 where a diagnostic test was still pending. the manufacturer was made aware of the failure. the failure mileage was approximately 28,000.

While going to back out of my driveway, i'm in reverse and moving and go to turn the steering wheel and it is locked and i get a "hill start assist not available, service advancetrac" now mine you this car is only 4yrs old with 25k miles on it. according to all the other complai ts i've read i've gotten off easy in the fact i was in my own driveway and not driving anyways with my children in the car, which is the main vehicle they would be in. had towed to local ford dealer and told its the pinion in the steering column not covered under my 5yr, 60,000 miles warranty and will cost $2,247 pkus tax to fix. absolutely ridiculous. 4 years old barely driven at 25k miles to have this crazy expensive fix that i cannot afford! where is the recall on this known problem? are we waiting for someone to die? is that what it takes? if it happened while taking ny kids to school who knows what could have happened. please do the right thing.

Vehicle emits a strong exhaust / sulfur smell when accelerating or placing a load on the engine such as using a/c or driving uphill.

Seat heat under driver seat keeps going bad. only the seat bottom, not the top. i noticed as this is the 3rd time it has been in for this, that when i have the seat in the farthest back position it works, but when the seat is moved further it pulls on the wires. i wonder if this could be causing a short in the wiring, which potential could be a fire hazard.

Air bag light keeps coming on. right now it is at the dealership, hopefully to be fixed

The steering makes popping and grinding noise when turning left or right. had vehicle inspected at a trusted garage i use, they said that the rack and pinion was shot. the vehicle has approximately 53165 miles on it. the majority is highway miles.

Airbag indicator light stays on. checked with obd, no codes. took to dealer and they stated that they would need to remove all the seats and rewire. researched and found tsb 16-0001 which supersedes tsb 15-0113. there are numerous reports of this issue (http://www.carproblemzoo.com/ford/explorer/air-bag-light-on-problems.php). even the service department stated that they are seeing many customers with the same issue. they are quoting $1400 to repair. in addition the tsb states it is only 2.5 hours and part number, 14a005. i believe the nhtsa should require ford to cover the costs of this issue.

Plastic moldings on the right and left of the windshield fly off at highway speeds and the weatherstripping splits and bangs against the windshield

Tl* the contact owns a 2016 ford explorer. the contact stated that upon startup, the engine rumbled and vibrated with the check engine warning light illuminated. the contact also stated that at various speeds on several occasions, the vehicle stalled while depressing the accelerator pedal. the tail pipe also emitted an excessive amount of smoke while the vehicle was being driven. the vehicle was taken to three independent mechanics to be diagnosed. the contact was informed of an head gasket leak, a nd also that the spark plugs needed to be replaced. the vehicle was repaired however, the failure recurred. the manufacturer was contacted and informed of the failure. the approximate failure mileage was 91,000.

Obeying speed limit driving down the highway on n127 towards jackson michigan, going past an on ramp and my passengers windshields outer pillar cover flew off out of no where, no reason, very unexpected. almost hit a car that was coming onto the highway on a on ramp. i have found 5 other reports of exactly same thing. my vehicle only has 37k miles on it, have only drove it barely 3 months. this should not have happened or be happening to vehicles. other complaints i found vehicles were at 40k miles or 41k miles. timing of all 6 incidents is not a coincidence. all 2016 ford explorers all within last 6 months.

Exhaust fumes entering the cabin of vehicle near middle and rear seats.while driving down highway at 70mph passengers turned on air for the back and an odd smell was noticed. air was turned off at the back. once at location ready to park smell began to get worse. very noticeable inside and outside. odor clung to skin. possibly co leak.

I purchased this 2016 for explorer limited in august of 2016 with 18,000 miles on it. now at just below 60,000 miles in january of 2020, i had the experience of my steering gear going out which in turn cost me $2200.00. who would of thought that after only 3 years, the steering gear would go bad in a practically brand new vehicle? while driving the vehicle, the steering wheel would lock up and i would have to forcefully turn it to veer back in my lane on the city streets as well as on the highway. in michigan, that was really dangerous especially in the snowy conditions. i don't understand how there is not a recall on the obvious defective parts. there is no way a driver can brake the electronic steering gear.

For a few months when i would accelerate from a red light or sitting still the smell of rotten eggs would come into my vehicle. with me having kids i figured it was just them passing gas, however repeatedly it started happening & if the a/c or heater was on it was worse. i took it to world ford in pensacola on tuesday 02/04/2020, they did not get to it until 02/05/2020 and they informed me that they had a diagnosis & the way my vehicle was designed the aerodynamics were allowing the exhaust fumes to enter the cabin. i am absolutely upset at this being as though not only myself, but my kids, other passengers, and their kids have been exposed to carbon monoxide in a closed in area. ford makes it sound acceptable by saying it’s covered under warranty however a manufacturer default needs to be recalled and fixed immediately, this problem could have been fatal to myself, my family, and my friends.

My car was completely totaled in an accident on 10/21/19. i received very serious multiple brain bleeds, facial lac, facial & head fx’s & a severe tbi. my mom rec a concussion, facial lac concussion & a fx clavicle. we stopped at the stop sign & moved to the center between the 4 lanes & stopped again & we were hit by a large roll on roll off rock carrying dump truck in the middle of the lanes. the car was completely totaled & i was in a coma & airlifted to a trauma ctr approx 40 mins away, but i was in resp arrest & not expected to live. it is unknown exactly what caused the unsafe conditions, however i never cross straight across the traffic & we had been on a very very bumpy intersection the fri before the acc on monday & the car had not been driven since that 5 hr trip of extremely bumpy rough road conditions on interstate 95 coming through part of nc, all of sc & part of ga.

My vehicle smells like gas in the inside. it's like carbon monoxide coming into the cabin and it's making my family lighted headed. dealer can't look at vehicle for a week or longer. i'm afraid i'll pass out driving home from work. i have seen numerous complaints and the dealer is overloaded with the same complaint suddenly in clinton township, mi

I purchased this vehicle in april of 2019, with about 31k miles on the odometer. it was a returned lease. in january of 2020, at just over 41k miles, the steering gear failed as i was pulling into the parking lot at work. i had no problem turning the wheel to the left, but as soon as i turned the wheel even slightly right, there was an awful clicking noise, almost like something was grinding in the wheel well. i limped it over to the ford dealership a mile away and they told me the steering gear had failed. i was outside of the 3 yr/36000 mi warranty, and apparently the 5 yr/60000 mi powertrain warranty only covers the steering housing, not the gear itself, so i was on the hook for the entire fix - $2200 at this point. the service advisor at ford said it wasn't due to any neglect or "outside influence" - it just failed and there's nothing i could have done to prevent it. i find it hard to believe that something so catastrophic and expensive should be failing at 4 yrs/41k mi. ford can't actually expect people to replace a $2200 part every 4 yrs/41k mi, right?! luckily i was doing about 5 mph when the gear failed - other people have been driving at highway speeds, and this issue is surely going to injure and/or kill people, if it hasn't already. ford needs to rectify this issue!!

Strong smell of natural gas or exhaust entering the cabin. seems to be coming in through the air vents. as that’s where the smell is the most intense. it also gets worse when the car is stationary. but it is noticeable throughout the whole drive. at this point even after only two days it’s almost unbearable to drive and the whole cabin is stained with the smell.

The air bag light is on. dealership found code b141b and b141c to second row seat belts and recommended replacing pigtails. $431.46 quote for parts seems excessive for something that is in a 2016 car. the airbags will not deploy unless fixed. seems unsafe unless you have about $600 for repairs.

While driving 70 mph on i81 in va the power steering on our 2016 ford explorer with less than 70,000 miles died. the only warning was a message on the dash saying "lane keeping syst malfunction" and "steering assist fault." after wrestling the car to a safe site i shut if off. upon restarting the car the steering returned to normal. while driving to the nearest ford dealer to have it checked out if failed again. the dealership performed pinpoint test b for u3000 code stored in the pscm. their recommendation was replacement of the electric power steering gear asy (p/n fb5z3504w) at a cost of $2,300. i inquired if there were any recalls or safety bulletins issued regarding premature failure of the power steering in which they indicated there wasn't. this is a safety issue, the car is difficult to control at high speeds and almost impossible to control at slow speeds especially if your making a turn. without strong upper body strength, you can easily have an accident. based on my experience with this issue, i strongly recommend a safety bulletin and a recall be issued.

Our 2016 ford explorer sport lost power going up a slight hill right before our house and barely made it home. we immediately called the dealership and arranged to bring it the following morning. the drivetrain is under warranty for 5 years or 60,000 miles. our vehicle is 4 years old with slightly over 60,000 miles and we also purchased the additional warranty for 100,000 miles. we have been told by the dealership that we will be responsible to pay for the labor of a transmission tear down which takes 18 hrs and $2,000 in labor before we can find out if the warranty will cover the issue. we have also had issues with the heated/cooled seats, the air bags, the parking assist, and steering. we did not spend all this money for a newer vehicle(was 2 yrs old when purchased) just to have several issues that will end up costing us a ridiculous amount of money. this is our family vehicle that we drive our 3 kids around in. we spent the extra money to have something reliable and safe that we wouldn’t have to sink money into repairs and also purchased the additional warranty to not have to worry about ay repairs. with the amount of money we have spent on the vehicle, we were not expecting a big out of pocket cost, especially since we have the warranty. we are very disappointed in the vehicle and the customer service we have received and will never purchase another ford if this is the reputation they allow themselves to have.

Tl* the contact owns a 2016 ford explorer. while driving at 20-25 mph, the vehicle was jerked sporadically. the check engine and ignition warning lights were illuminated. the vehicle was taken to quirk ford (540 southern artery, quincy, ma 02169 (617) 770-0070) where the failure was unable to be duplicated. the vehicle was not diagnosed or repaired. the vehicle was taken to an independent mechanic who stated that the transmission needed to be replaced. the manufacturer was contacted who referred contact to nhtsa. the failure mileage was approximately 65,000.

I was merging to enter the highway when all the sudden i couldn’t control the acceleration and almost got hit by another car. the car will not respond to the gas pedal like if it was in the neutral position. this keeps happening randomly especially when driving a lower speeds and once you try to accelerate the car wouldn’t respond for a bit and then does it abruptly. i almost got into a second accident and it was when i took it to the dealership because i refuse to drive it. they have my car since almost two months now without solving the problem completely because it does not show up in the computer diagnostic and they don’t even have a recall for it. this is a very dangerous problem and it should off been part of a recall long time ago.

I never received a recall in the mail. vehicle was purchased in june 2019 but the recall ended in august 2019 and i would like to have this repaired

I have a 2016 ford explorer that was purchased brand new 3.5 years ago. it has 55k miles on it, which isn't what i consider many miles, and is driven by my wife 90% of the time to and from work and we use it for longer drivers with our 4 year old daughter. i just received word, after i took the vehicle in for a grinding noise in the steering column, that the steering rack and gear has failed. i have seen others talk about this problem and it is a very big safety concern in my opinion. if this thing failed on the highway at a faster speed and my wife and child were in the car and she had limited steering control it could have been disastrous and tragic. i see on carcomplaints.com i am the 165th case of this happening. i wanted to make you aware of this and hopefully you can make the 3rd recall on this vehicle happen in the near future (had 2 already) please reach out to me with any questions.

My vehicle only has a little over 91,000 miles on it. however, for the last 45,000 miles, i have noticed a jerking in the transmission once i reach above 40mph. my mother has a 2017 ford explorer and had the same issues. she had the extended warranty so she was able to have hers fixed but had to pay a deductible. this should not be a warranty fix... this should be a manufacturer fix and recall. my mom was told by the ford dealership that fixed her car that there was a known issue with this problem with dealing with the transmission. she was also told that if the issue is not fixed on your vehicle, it could cause the transmission to go out at any time . this is a serious safety concern,. i have 4 children in my vehicle at all times, two of them being under the age of 3. i do not feel safe in my vehicle and do not feel that ford is doing their job to ensure that recalls are being done properly. i saw 7 recalls for ford explores for year 2016 but when i searched my vin... nothing came up... why is that?

Loss of ease of steering driving in frigid wind chill night time north dakota weather. my wife was strong enough to strong arm steer and drive the vehicle the 40 plus miles home. a definite safety issue- an internet search revealed numerous complaints and complete steering failure on the electronic steering apparatus installed on this make and model. the repair costs could amount to $3000. the fact that these problems and steering apparatus failure is occurring on lower mileage vehicles is very concerning. our vehicle has 56,700 odometer miles. this issue is definitely a safety issue and ford motor company must be held accountable. the nearest ford dealership is 75 miles away from our rural farm location- i expect i will have to transport our vehicle to the dealership for repairs.

Tl* the contact owns a 2016 ford explorer. the contact stated while driving at approximately 70 mph, the rubber seal around the driver’s side window detached. the vehicle was taken to (coconut point ford located at 22400 s tamiami trail, estero, fl 33928) for a diagnosis. the contact was informed the detachment was not a safety defect and the cost of the repair would be assessed to the vehicle owner. the vehicle was not repaired. the manufacturer was not notified of the issue. the failure mileage was 51,000.

At slow speeds 20 mph and less there is significant noise when driving over bumps or transitions. at very slow speeds less than 5 mph and turning steering wheel the steering will get stuck or hesitate and make a clunking or popping sound. seems to be stabilizer bar related. its progressively getting worse. i also have an engine surging issue at slower speeds of 30 mph or less.

The rear windshield spontaneously shattered while driving on 495 south in ma. fortunately no one was injured and the glass remained intact to pull off to safety. with the impact of the car door opening and closing, pieces of glass began to break away.

Propane smell into cabin of vehicle when vehicle is running and heat or ac is on. no matter if it’s stationary or in motion, city, street or highway.

When turning the steering wheel to the right there is a distinct clunking sound. i have read multiple blogs where many similar stories are being told and it seems there's a defect in the rack and pinion. owners are saying their vehicles will drift in the lane and the steering becomes loose and uncontrollable. ford dealers are charging at least $2000.00 to replace the parts causing this extreme safety issue. i know of the recall for the rear suspension but this is very different. this needs to be recalled and fixed now, who can afford such an expensive repair on something this critical. ford needs to step up and take responsibility. my vehicle has 65,000 miles. this happens when you turn to the right and i hear it at slow speeds when parking or just right turns.

The vehicle began to overheat when driving at an incline. as soon as the vehicle was level there were no overheating issues. i took the vehicle to the dealership and was advised that the vehicle was overheating due to the grill shutters being stuck closed and as a result the transmission was failing and needed a partial rebuild. the vehicle was still eligible for certain repairs under the warranty, mileage 58,120, so ford covered the partial transmission rebuild as they determined was fit. the grill shutters malfunctioning and being stuck closed were not covered under warranty but the malfunction was a major contributing factor to the transmission failure and overheating of the vehicle. repairs were completed in may 2019. in november 2019 and approx. 2k miles out of warranty and just slightly 2k more miles since the transmission rebuild and grill shutter replacement, the vehicle began to overheat again. the overheating would occur consistently when sitting idle or in motion on streets and on highways. the vehicle was taken to the ford dealership again for diagnosis. it was determined that the head gasket was blown which was causing the vehicle to overheat. ford advised that due to the grill shutters being stuck closed that ultimately was the cause of the damage to the engine and the head gasket being blown. the malfunctioning grill shutters are a major issue that should be fixed on fords behalf so that additional engine damage doesn't occur. ford is now not covering the head gasket being blown/overall engine damage even though this was ultimately caused by the malfunctioning grill shutters. the vehicle is not drivable without overheating and the overheating could cause a fire which could be extremely dangerous and in some cases, fatal.

Tl* the contact owns a 2016 ford explorer. while driving 45 mph, the vehicle, jerked, lost power, and came to a complete stop. the failures occurred without warning. the contact noticed an odor coming from the rear of the vehicle. the contact attempted to depress the accelerator pedal, but it failed to engage. a bystander helped the contact push the vehicle to the shoulder of the road. the vehicle was towed to byerly ford (4041 dixie hwy, louisville, ky 40216, (502) 448-1661) where it was diagnosed that the turbo failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. the contact was informed to call nhtsa to file a complaint. the failure mileage was approximately 67,000.

I went on vacation with my family for a week. we took my car to airport and parked it from 11/8-11/16. i had no problems on the drive to the airport, but when we came home, almost immediately, while pulling out of the parking space (still stationary) i heard a rubbing nose coming from what sounded like the steering column. due to my son's always being in the vehicle i didn't want to chance anything since it seemed to be steering related. i took it to a mechanic who ended up telling me that it was my steering rack. he also informed me that on the year's before mine they had to issue a recall due to similar issues as mine. i've noticed that there are a lot of people with the same year and model that still have this problem even though it isn't a recall anymore for some reason. luckily i caught mine before it cause a serious issue, being that people have said this causes their steering to completely lock up.

When turning the steering wheel to the right there is a distinct clunking sound. i have read multiple blogs where many similar stories are being told and it seems there's a defect in the steering gear expierencing internal failure prematurly. owners are saying their vehicles will drift in the lane and the steering becomes loose and uncontrollable. ford dealers are charging $2,500 to replace the parts causing this extreme safety issue. this needs to be recalled and fixed now, who can afford such an expensive repair on something this critical. ford needs to step up and take responsibility. we took our vehicle in at 56,000 and they said nothing was wrong. at 68,326 miles we took in again because it got worse. this happens when you turn to the right and i hear it at slow speeds when parking or just right turns.

My 2016 ford explorer limiited has 70k miles and is garage kept. after driving in heavy rain, i noticed water in my cargo area. water is leaking into cargo area near the third row's driverside seat belt. dealer told me it was a factory defect where they didn't weld and instead used seam sealer and now that seam sealer has failed. ford and the dealer refuse to cover the cost of repair. they said they could fix it was with a stronger type of seam sealer.

There is a burning smell, like exhaust, that is coming into the cabin of my 2016 ford explorer. ford serviced the vehicle and said they reprogrammed the hvac system, but i am still getting the smell.

While operating the vehicle, approximately 45mph, the car started to jar, then the power steering was lost, moments later the dash lit up with a slew of traction and steering warnings.less than a mile from home i wrestled it home. no leaks observed, my husband started it, and tried to turn the wheel, seized completely. towed it to northhampton ford in massachusetts the following morning. after diagnosis the steering rack and computer control has to be replaced. $2800+ to repair. ford knows of this, please issue a recall..help..

While i was driving on the highway going no more 70mph, when the engine started to make a whining noise and the truck started bucking. then the truck stopped abruptly as if someone hit the brake then a loud pop noise. once we pulled to the shoulder, smoke came through the vent and from under the hood. within 15 second fire sparks was shooting from the bottom of the truck then by the next 10 second fire started shooting from under the hood. the entire front of the truck was engulfed. no warning, no check engine light, nothing. i have always had my regular maintenance done. last one done 10/2019. now i’m out of a vehicle with no warning from ford. i’ve only had this truck 9 months which i purchased with an extended warranty in march 2019.

When turning the steering wheel to the right there is a distinct clunking sound. i have read multiple blogs where many similar stories are being told and it seems there's a defect in the rack and pinion. owners are saying their vehicles will drift in the lane and the steering becomes loose and uncontrollable. ford dealers are charging at least $2000.00 to replace the parts causing this extreme safety issue. i know of the recall for the rear suspension but this is very different. this needs to be recalled and fixed now, who can afford such an expensive repair on something this critical. ford needs to step up and take responsibility. my vehicle has 65,000 miles. this happens when you turn to the right and i hear it at slow speeds when parking or just right turns.

Exhaust or gas smell in the cabin. especially noticeable after longer drives. so strong you can smell it in the house after parking in the garage. took it to a ford dealer and was told they couldn’t find anything.

Tl* the contact owns a 2016 ford explorer. the contact stated that the roof rack rail clips failed. the clips constantly detached from the rails when driving or when the vehicle was at a car wash. the roof rail clips were replaced twice per the warranty, but the repairs did not correct the failure. the vehicle was taken twice to montrose ford of fairlawn (3960 medina road, fairlawn, ohio 44333, (330) 666-0711) for repairs, but the failure recurred and the roof rack rail clips continued to detach when driving. the manufacturer was contacted and provided case number: cas25022197k8h8n2. the vehicle was not repaired. the failure mileage was 15,000.

I was driving down the highway and i got errors saying my advace trac system needed to be serviced. also that my power steering failed and i needed to pull the vehicle over safely. i was going about 65mph and my power steering went out!. i had to take an offramp shortly after (i was on my way to work) and it was difficult to steer the vehicle. very dangerous!

The oem roof racks will not stay mounted on the vehicle. i took the vehicle to ford and they told me there was nothing that could be done. ford recommended that i take it to trucking thunder and see if they could help. i took the vehicle to trucking thunder and they said i should follow up with corporate at ford because this is something ford needed to correct. i purchased new retainer clips (this is what holds the racks down) and replaced them but it did not fix the problem (part #fb5z-7851050-a). the roof racks will not stay mounted on either side of the vehicle. last week i super glued them down and this has help so far. the racks were popping off when i was driving down the road. it was a serious safety issue. i make it a point to inspect other explorer roof racks when i see them and i have not found one that was not having the same problem as me.

My vehicle was in motion, when i heard an odd noise. i stopped and decided to move only to hear a grinding noise any time i turned steering to left or right. went to the chantilly ford dealership in virginia. it was diagnosed as a steering rack pinion problem which cost just over $2000

Both pieces that hold the windshield to the car on the left and right of the windshield have flown off on my car and several others i know who also own a 2016 ford explorer.

While operating the vehicle there is a constant odor of natural gas or exhaust like smell. the longer the period of time the vehicle is operated the more intense the odor becomes. if the windows are opened the odor dissipates but soon returns. a check of the exhaust system showed no visible signs of leakage. the odor is constant since the vehicle was owned.

Tl* the contact owns a 2016 ford explorer. upon inspecting the vehicle, the contact noticed that relay numbers 14 and 11 in the fuse box were melted and a brown color. the vehicle was taken to village ford (23535 michigan ave, dearborn, mi 48124, (313) 565-3900) where it was currently awaiting diagnostic testing and repairs. the manufacturer was made aware of the failure. the failure mileage was approximately 75,000. *mp*jb

Tl* the contact owns a 2016 ford explorer. while operating the vehicle, the contact noticed an abnormal odor coming from the exhaust system. the vehicle was taken to an independent mechanic for diagnostic testing, but the failure could not be duplicated. the vehicle was not repaired and the failure recurred. the contact referenced nhtsa action number: ea17002 (structure, engine and engine cooling). the manufacturer and dealer were not made aware of the failure. the failure mileage was approximately 19,500. the vin was unknown.

Tl* the contact owns a 2016 ford explorer. the contact stated that when the climate control system was activated, an abnormal fuel odor was detected without warning. the vehicle was taken to chris auffenberg ford (5840 mo-100, washington, mo 63090, (800) 264-5110) to be diagnosed, but the cause of the failure could not be determined. the dealer, however, confirmed the presence of the odor. the failure recurred. the vehicle was not repaired. the manufacturer was made aware of the failures. the contact referenced technical service bulletin number: 70044 (exhaust odor in vehicle). the failure mileage was 86,000.

Exhaust/rotten egg small inside and outside the car while it is running with heat on.

Tl* the contact owns a 2016 ford explorer. while driving approximately 20 mph, the accelerator pedal traveled to the floorboard when it was depressed. the vehicle accelerated at a fast rate. the contact was able to depress the brake pedal to slow down the vehicle. the contact pulled the vehicle over to the side of the road. the contact was able to drive the vehicle after waiting in park for a moment. the dealer and manufacturer were not notified. the vehicle was not diagnosed or repaired. the approximate failure mileage was 31,000.

I started to feel strain on the steering wheel, and since i started feeling that tension on nov. 5th, it has increased to a heavier tension that whenever i move my steering wheel to turn in my car, something is happening to my wheel, and it is grinding together. the steering rack and pinion seem to be the thing that is grinding together to make my steering wheel have tension and be unsafe.

Going down hill at speed of 40km/h, then slow down for a red light stop, the gas rpm suddenly jumps to 3000rpm , even i stepped hard on the brake padel, that 3000rpm still existing and last for 5 seconds, then it back to normal of 900rpm.

Persistent emissions smell in cabin causing headaches for the driver. roesche ford in elmhurst illinois conducted warranty work which consisted of "reprogramming" the car. the fix did not work and roesch filed an appel to ford - who is denying liability and claiming the "reprogramming" is the fix. i have also filed a claim with ford cas24714279. this is the exact same problem the police interceptor explorers is having and is well documented - ford has even set up a hotline for the police - but ignore the individual owner.

Loud knocking in the front end when making turns. assumed it was the sway bar bushing needing replacement based on searches, however after having the vehicle a week the dealership has determined that it is a faulty steering gear. i'm submitting this complaint so that there are more of these documented out there. my vehicle was still operational when i took it in, however reading similar stories and problems of other owners, it could have been worse and resulted in a loss of steering control. additionally when talking with ford customer relations department they said at 37,500 the vehicle is out of warranty and they will not do anything to correct it. i'm concerned with such low mileage there appears to be a large risk to other owners.

After rear toe link recall was completed, vehicle rear end swayed while braking on rough roads. this was getting worse as was starting to happen without breaking. took vehicle to a different dealer (wilson ford saginaw, mi) than the one who did the recall work (lafontaine of birch run). mechanic found that two bolts (one lh and one rh) were not tightened from original recall work.

Issues started with several electrical glitches that occurred and still occur consistently with no resolution. battery was "fried" and replaced, sync module was replaced, now the glitches include a frozen steering column while driving and a "charging system service now" light that comes on and off while stationary and driving. also passenger side view mirror gets stuck outwards, interior electrical malfunctions. truck is no longer under warranty and i am tired of paying $150 diagnostic fees with no resolution.

Ford rear suspension toe link recall did not notify me through mail or other form and period has closed. i never received a notification letter for nhtsa recall number: 19v435 nhtsa date:jun 10, 2019 ford recall number: 19s17

When i turn the heat on a horrible smell like rotten eggs comes in the vehicle. the odor is so strong it has caused headaches and has made me and family feel sick to our stomachs

Steering locked up while driving, was able to slow down safely but could have been really bad if going at higher speed or around a curve. was able to stop and really force wheel to turn a bit. dealer stated i needed to replace rack and pinion. $2500, but more of a safety issue to me

Tl* the contact owns a 2016 ford explorer. the contact took the vehicle to herring ford (820 memorial blvd, picayune, ms 39466, (601) 798-8682) for an unknown recall repair regarding the rubber gasket on the rear of the vehicle. the contact also detected a carbon monoxide odor inside the vehicle. the vehicle was not taken back to the dealer. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 35,000.

The power steering was inoperative when stationary and the vehicle was parked overnight in my garage and temp was below freezing. the steering was locked up and you could not turn the steering wheel. after the vehicle was running for about 20 to 30 minutes (trying to move steering wheel back & forth) it would let you then to turn the steering wheel. it did this 3 times and i had a ford dealer check it out. they replaced the steering sector and it repaired the problem. one of the times the steering locked up it also was binding when i started moving and turning the steering wheel. i feel if the steering sector failed in about 4 years is safety item and should be recalled and owners refunded for this type of failure. it cost about $2300.00 to have it repaired. if this failure happened when driving i would have lost 100% of the steering.

My 2016 ford explorer sport's airbag light is on. it started randomly being on about 2 months ago and now this week it's been lit up every time i start the engine. i read on other forum sites that this seems to be a big issue with many ford explorers and the issue results in the airbags not deploying in an accident. this vehicle is only 3 years old so it shouldn't be having such a key safety problem as this point in it's life. airbag functionality should always be take very seriously.

The first time my steering wheel got stiff was on 09/13/2019 while trying to make a left turn on a city street. in the process of making the left turn the steering wheel got stiff, and the steering fault hill start and trac lights went on. i was unable to control the wheel which cause me to get onto of the side walk almost hitting a tree. i had to hit my breaks in order to avoid the accident. my kids body jerk back and forth really hard. i turn my car off and back on, and the steering wheel was working again. i was able to drive home safely. the second time the steering wheel got stiff was on 10/05/2019. while on the a curve of ramp to get out out the freeway the steering wheel got stiff again, and the steering fault , hill start and trac lights went on as well. once again i had to hit the breaks hard in order to avoid hitting the rail, as i was not able to control the steering wheel. i try turning my car off and back on again to see if the steering wheel would work again but it still did not work. i had to call my husband to come and pick me up. i took the car to the dealer and i was told that they had to replace the whole power steering equipment which cost me a total of $2350.39.

At around 75k miles the steering began to making popping/grinding noises. the sound resolved within the same trip and stopped. it's been two months and the grinding sound returned while driving this weekend on a winding road with my two year in the back seat. while driving around a corner at moderate speed (35-40 mph), the steering wheel briefly stuck and brought my vehicle to the edge of the pavement before i gained control again. the sticking persisted around corners and while turning both directions. once unstuck, the steering felt loose and near unpredictable. the vehicle is now at a local ford dealership who confirmed it's a result of rack and pinion failure and quoted around $2500 to repair. they confirmed this is common in explorers. my research also shows hundreds of reports and complaints exactly as mine, often in frightening and life threatening circumstances. there is serious potential for fatal outcomes with the nature and frequency of this malfunction.

Certified pre-owned 2016 ford explorer with 56,000 miles. electronic steering gear failed. lost power steering. luckily it happened at low speed while exiting a parking lot near home - no accident. $2,200.00 repair cost; no warranty coverage.

Tl* the contact owns a 2016 ford explorer. while driving 60 mph, the steering seized for approximately 20 minutes and the traction control and steering assist fault warning indicators illuminated. the contact veered to the shoulder of the road and turned off and restarted the vehicle; however, it did not resume normal operation. the vehicle was towed by an independent towing company to the contact's residence. arundel ford (1561 portland rd, arundel, me 04046, (800) 889-7171) was contacted and scheduled a diagnostic appointment. the vehicle was not repaired and the failure recurred multiple times. the manufacturer was made aware of the failure and did not assist. the failure mileage was approximately 79,000.

Purchased explorer 2 old, used. vehicle has ran great. check engine light car on. diagnosed of 3 cylinder misfire. purchased new plugs and coils as car now has 80k on it. car ran better for a week as it was starting really rough. check engine light never went away. took vehicle to the local garage and they diagnosed there is a blown head gasket. garaged stated they do not do that kind of work, but garage told me this is the 3rd explorer-ecoboost he has seen in the past 8 months with this issue. he said has to be a know issue to ford. called ford dealership. they said there is no recall and the book price on this job is $4600. i lost a head gasket once, on a 15 year old car that overheated several times. this car is my wifes; and never overheated. ford told me if i completed job now that i would not be reimbursed by a recall, which i highly doubt but that is what i was told. i just want to go on record that we baby our car, keep up with oil changes and want to make sure ford is not getting away with passing engineering issues off to their customers. adam

Vehicle lurched into adjoining lane on interstate while going around a slight curve at about 70mph. i was able to get the car under control and pulled off the freeway. luckily there was no one in the adjacent lane or i almost certainly would have hit them. i was close enough to home that i got the vehicle back (about a mile), but the steering would 'stick'/pull to the right or left when turning such that i had to force it back to center (would not return to center on its own). limped home at about 10 mph. had the car towed to ford dealership who diagnosed a failure of the electronic steering gear and steering rack. they said they've seen this a few times with 2016 explorers. the ford technician was shocked that the vehicle was drive-able at all given the damage to the failed steering gear/rack. he explained that i could have easily lost all steering and had a major accident. the vehicle had been in no accidents or had any other incidents that could account for the failure. the ford technician stated that it looks like a complete failure of the oem parts. replacement parts and labor cost approximately $2,100.

Airbag warning light appeared on instrument gauge @ approx 65,000 miles. the concern is for the rear seat restraint systems that have airbags built into the seatbelt shoulder straps. this design flaw by ford motor co has resulted in faulty wire harness systems for the seat belt airbags. ford is not taking action because there is no official "recall" even though this is a well known design defect. ford is leaving the responsibility up to consumers to pay out-of-pocket for this repair @ a $660.00 cost!!! this is absolutely unacceptable as we are talking about arguably the most important safety feature of a modern automobile...the airbags!!! ford clearly cannot stand behind their own products from a safety standpoint, so consumers such as myself are forced to pay the $660.00 charge in order to protect the passengers (often children in our scenario) in the backseat or take the deathly risk of safety airbags not deploying in an accident scenario? you've got to be kidding me. extremely shameful and disappointing that one of the biggest automobile manufacturers in the world cannot stand behind it's own safety products. this needs to be issued a recall pronto...this is people's safety we are talking about here!

At approx 65k miles i noticed the steering wheel becoming stiff and a noise of plastic rubbing in the steering column. today at 67k miles i took vehicle into ford dealer for another recall to be told the rack is bad. seeing as this is such an abundant issue with these vehicles, i'm trying to understand how this isn't a safety recall. if this part fails while driving it could lead to a catastrophic crash. honestly i'm afraid to have the dealer replace it with an identical part since there is obviously an issue with the part is it is currently being produced.

Explorer sport 57800 miles vehicle is experiencing popping noises when turning the steering wheel left or right also happens while braking the popping is significant enough to feel in the steering wheel as well as in the floor boards on both front passenger and driver. the steering wheel has exhibited extreme vibration enough to make the outside driver review mirror shake. the steering wheel has also been stuck in the left turning position twice while trying to straighten wheels back out. dealer wants $2,500 to repair it. they also charge me $140 to tell me it needed to be fixed.

While taking a 250 mile trip up the coast of california, we stopped for gas. when the 2016 ford explorer was turned back on, a "steering assist fault" error message appeared on the dashboard and i realized i no longer had power steering. the power steering never returned after that. i had to drive the vehicle 250 miles back home with no power steering. i took it to the local ford dealer, and i was told the repairs would not be covered under any warranty since my vehicle now has just over 50,000 miles on it. i am waiting for the estimate on the repairs.

Standard driving drug with no crashes. airbag light began coming on intermittently while driving in early to mid october of 2018 (around 45,000 miles). after a full week of the light staying on vehicle was taken to dealership. the harness connector was loose. five to seven days after repair the light began coming on intermittently again. a second dealership said the gardens connector was loose. two to the weeks later the light came on and persisted. i was told in late may that it was the wiring harness before the front passenger seat. after some issues with the dealership, it was taken to the dealership that originally fixed it in october 2018. this time both the passenger wiring harness and airbag were replaced. over $800 and 3.5 hour appointment for the actual fix. pictures from initial service are attached.

Tl* the contact owns a 2016 ford explorer. the contact stated that the air bag indicator illuminated without warning. the contact stated that the air bag harness needed to be replaced. the contact called midway ford (2777 n snelling ave, roseville, mn 55113-1796, 651-638-4800) and was informed that the vin was not included in a recall. the vehicle was not diagnosed or repaired. the contact called three other unknown ford dealers and was informed the same thing. the manufacturer was not made aware of the failure. the failure mileage was 78,000.

I was driving 55mph on the highway when my power steering stopped working. it was very hard to drive and control the car. i could of easily crashed and kill myself or someone else. i had just purchased this car less then a week before and i took it to the ford dealership i bought it from. they said they could not cover it and i have to pay over $2000 to get it fixed.

At 40,906 miles the steering totally failed. i was driving home from work and lost all steering capability, the wheel effectively locked up. towed to dealer. a steering module inside the gearbox failed. from what i have read, this is a common issue with the epds system. the entire gear assembly was replaced for a total of $2,234.22 with labor. after over a dozen different calls to fomoco customer service, they agreed to compensate me a total of $525.00 this is an extremely dangerous issue and i am concerned it will happen again.

I have a 2016 explorer which has 2nd row airbag seatbelts. when purchasing my car it was explained to me that rear airbag seatbelts were the best safety feature for children. i did not have children at the time. i now have a 2 year old whom will be exceeding the latch weight limit shortly. upon attempting to install his car seat rear facing, it became apparent i am unable to run an airbag seat belt through my childs car seat. it is a extreme safety hazard. i requested my seat belts be changed out for regular seat belts and i was told this could not be done as it would deactivate my cars airbags system. please help me find a solution as i cannot put him in the center seat. his car seat does not fit being the center seat of the explorer is not a full-sized seat. i have spoken with ford corporate office, the dealership (oc welch ford in hardeeville, sc) and have gotten little to no assistance other than there is nothing they can do but assist me in finding a new car to purchase. that is the last thing i want to do. i am at a loss and only want what is best for my child. i cannot risk him being injured. who can i contact to get this resolved? please advise urgently.

Driving and lost full power steering control of vehicle. ford had to replace power steering with only 47,900 miles on vehicle.

Tl* the contact owns a 2016 ford explorer. while driving 65 mph, the traction control indicator illuminated and the steering seized. the contact pulled the vehicle over and attempted to turn off and restart the vehicle, but the steering was locked. the vehicle was towed to an independent mechanic who discovered that the entire front rack and pinion system needed to be replaced. the total cost, including towing, was $2,300. ford of hibbing (2627 e beltline, hibbing, mn 55746, (218) 262-3881) stated there were no recalls and the warranty recently expired; therefore, they would not assist with the repair cost. the manufacturer was not notified. the failure mileage was 31,060.

Tl* the contact owns a 2016 ford explorer. the contact stated that the air bag warning indicator illuminated. the contact was concerned that the air bags could deploy at any time and the seat belts may not work. in addition, the toe link suspension also failed and the seat belt warning indicator illuminated. the vehicle was taken to mcclardy ford (4400 landers rd, north little rock, ar 72117, (501) 945-1200) where the mechanic stated that the vin was not included in a recall. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and stated that the contact may have to pay for the repairs. the failure mileage was 39,000.

I was driving down the highway and all of a sudden all the warning lights for the power steering starting flashing on my dash and my steering locked up. i almost had an accident going down the road. the garage i have taken it to have told me that the power steering control module and the rack and pinion are what needs replacing and it’s $1950.00. i’ve read hundreds of other people’s stories about this exact same thing happening to them and costing them anywhere from $2-$4000 to fix. and it’s always happening when the vehicles are around 20-40,000 miles and it’s always been ford explorers 2016-2018 models. my explorer is at 102,000 miles. there needs to be a recall on these parts asap before someone dies from this happening!

Tl* the contact owns a 2016 ford explorer. while driving various speeds, the vehicle made a grinding noise. there were no warning indicators illuminated. the vehicle was not diagnosed or repaired. the dealer and manufacturer were not contacted. the failure mileage was 78,597.

Tl* the contact owns a 2016 ford explorer. the contact received a recall notice for nhtsa campaign number: 19v435000 (suspension) regarding the toe link fracturing. the contact called oxmoor ford lincoln (100 oxmoor ln, louisville, ky 40222, (502) 426-2500) and an appointment was scheduled to have the recall serviced. prior to the appointment, while driving 55 mph over an overpass, the contact lost control of the vehicle due to the defective toe link fracture. the contact exited the highway and drove home at a low speed. the contact spoke with the dealer and was informed that they could not inspect the vehicle until his appointment date. the manufacturer was notified of the failure and the contact requested a loaner vehicle. the manufacturer refused the request for a loaner vehicle and explained the recall policy. the vehicle was not repaired. the failure mileage was 60,494.

Had just returned to baton rouge,la from biloxi ms, stop to drop off our traveling guest at their home restarted the vehicle and a steering assist error code appeared alone with two other codes uphill start and one for traction. there was no warning or indication something was wrong

Tl* the contact owns a 2016 ford explorer. while driving approximately 45 mph, the steering seized. the contact regained control of the steering and drove to purvis ford lincoln (3660 jefferson davis hwy, fredericksburg, va 22408, (540) 898-3000). the dealer diagnosed that the rack and pinion failed. the manufacturer was contacted and provided case number: 23972804. the vehicle was not repaired. the failure mileage was 33,000.

Tl* the contact owns a 2016 ford explorer. the contact received a customer satisfaction program notice (19n05) for the air conditioning reprogramming, drain plugs, and rear bumper. in addition, the contact took the vehicle to john kennedy ford of conshohocken (located at 1023, 1403 ridge pike, conshohocken, pa 19428, (610) 279-1700) due to an exhaust odor in the vehicle. the odor caused dizziness, lightheadedness, and nausea. medical attention was not received. the vehicle was not diagnosed or repaired. the dealer test drove the vehicle, but was unable to detect an exhaust odor. however, the dealer made unknown repairs and the vehicle passed the emissions test. when the contact retrieved the vehicle on august 8, 2019, there was a strong exhaust odor coming through the vents. the contact tested the vehicle with his own carbon monoxide detector, which alerted him within two to three minutes. the contact called l.b. smith ford-lincoln (1100 market st, lemoyne, pa 17043, (717) 761-6700) and scheduled an appointment. the dealer stated that they would have to repair the vehicle per technical service bulletin: 17-0044. the dealer finally agreed to replace the ptu under warranty and cover the repair cost. the contact called the manufacturer and was provided case number: zas-22339312-z6x9v3. the approximate failure mileage was 28,139. *dt i do have video of our kiddie brand co detector alerting in the vehicle but the file is too large to send.*jb *dt*jb

Steering started making a popping noise when turning the wheel to the right. could not feel anything in the steering wheel when it happened. popping changed from a single pop when turning right to multiple pops. took to ford dealer. ford said not to drive as the steering could lock up causing an accident. ford replaced the steering gear and said this was a known and frequently occurring problem.

Steering rack/steering gear failure causing car to lose control and run off road into shoulder/ditch. alloy wheel bent with running off road. no injury or bodily harm as this occurred in a low traffic area at about 30mph. steering wheel would lock into turns. car steering wheel very hard to turn car uncontrollable at any higher rate of speed. not covered under manufacture warranty or recall. mileage at failure: 53257 part # fb5z*3504*v gear asy- steering cost $1310.40 after labor and tax repair total came to $1826.60

Required a new transmission. reported initial problem at 58,000 miles the dealer could not find a problem while car was still under warranty. car was experiencing a hesitation during acceleration. at 80,000 miles the transmission had to be replace (out of warranty). require new battery and cables after batter "exploded" corroding the battery cables. (68,000 miles). required a new water pump at 86,000 miles.

2016 ford explorer xlt - while driving 70 mph on straight highway, the plastic outer pillar windshield trim on the passenger’s side of the window shield detached without warning. the vehicle has not yet been taken to a dealer or independent mechanic for diagnostic testing or repairs. the failure mileage was ~38,000.

As i was driving my 2016 ford explorer on the highway on 08/01/2019 i experienced the vehicle start to stutter just before i was going on to the on ramp merging on the highway and after i was on the high way the vehicle started smoking from under the hood and would no longer accelerate and i could smell oil burning and pulled over and shut the car off looked under the car and saw the pile of oil underneath but the vehicle did not have the any check engine light or warnings once we towed the vehicle home i looked under the car and saw that the transmission casing was cracked pretty much in half i could actually see the gears inside the casing of the transmission i also rememberd in the past year or so the vehicle would shift very hard after braking and then getting back on the gas it happened every once in a while .

While in motion the vehicles steering suddenly became "sticky" and making a grinding sound. shortly after the car became hard to control while in motion because it had lost power steering. the car is only 3 years old and the repair is very expensive as well as not guaranteed because the part is fatly and it can happen again.

While driving on the highway at 65 mph i noticed my steering wheel become shaky and uncontrollable . i was feeling unsafe and moved to the right lane and within seconds the steering wheel froze up and warning lights went on. i glided to the shoulder. turned the car off. tried several times turning it back on but warning lights and steering wheel was still locked. had the car towed.

Received recall 19v-435 brought it into dana ford staten island an was told this recall only covers rear allignment and this could effect the front alignment and i would have to pay $89 plus tax. why should i pay for 5heir mistake?

With no warning - experienced sudden loss of power while driving. engine light came on. also the wrench light came on with a message that said "see manual." i was able to get out of traffice and pull over. after ten minutes, i restarted the car. the car started back up with no problem and the engine light was back off. from there it drove beautifully like it never happened - except that it did ! four days later, i take it to the dealorship. they determined that this happened due to a defective throttle body. i have to have it replaced and it's going to cost me $380. i find it hard to believe that with the significant number of complaints on this issue all over the internet that they didn't know about this at the dealorship when they sold me the car. and also that ford has not recalled this yet considering the number of complaints. i have to have this fixed, i have no choice. i would definitly like to reumbersed for this repair. but in addition to the out of pocket cost, the power going out on the car while driving is a major safety issue. with the significant number of complaints on this issue with this specific vehicle model / year , i hope that somebody doesn't have to die before they place a recall on this issue.

On the highway with my family in the car "steering fault" light came on and the steering wheel got hard to turn. luckily i was close to home and started going home. juat as i pulled into my drive way "steering loss" light came on amd i could no longer turn my steering wheel. luckily no one was injured. having the vehicle towed to dealership.

Turning steering wheel makes a grinding noise. steering gets stuck when turning left or right and has to be forced back to center. does not return on its own. happens while sitting or driving. if you make a turn on the street it will send you off the road or into another lane if you do not force the steering wheel back. the steering rack is bad. 3 year old explorer. after researching more almost every other year of explorer in the teens has had a recall for the steering gear except 15/16. there are a lot of complaints for 2016 steering gears. are we waiting for someone to get killed first?

Tl* the contact owns a 2016 ford explorer. while driving various speeds, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. in addition, the message "steering fault" was displayed. the vehicle was taken to keith hawthorn ford (617 north main st, belmont, nc) where it was diagnosed that the steering column needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 88,000.

While stationary, or sitting in vehicle while idling, carbon monoxide is detected in the cabin and i have been falling asleep and staying tired for rest of the day. this has been going on in the 2 months that i have had the new suv. i suspected after i was told by a friend that this has been reported by sheriffs. i plugged in my home detector to check if that were the case. i am no longer idling without windows open if possible due to weather.

Steering went out on the vehicle. diagnosed as the steering gear/rack. started with making a grinding noise when turning and eventually failed. only 40,000 miles on vehicle.

Tl* the contact owns a 2016 ford explorer. the contact took the vehicle to star dodge chrysler jeep ram (5101 s 1st st, abilene, tx 79605, (325) 698-2222) to have the vla emission computer update completed. after a few days, the vehicle began to exhibit a delayed response when the accelerator pedal was depressed. in addition, the vehicle downshifted on its own suddenly, especially while driving uphill. the vehicle was taken back to the dealer where it was diagnosed that the vehicle was affected by the vla emission update. after the update, the vehicle tended to overheat and the fuel gauge did not accurately display the correct reading. the vehicle was taken to star dodge a third time where it was diagnosed that the egr was throwing coolant into the turbo. the contact reached out to the manufacturer and was proivdecase number: 407224. the dealer stated that the case would be closed because they could not remedy the failure. prior to updating the vla, the contact was informed by the eco system hotline that the vehicle would not be affected. the failure mileage was 51,000.

Tl* the contact owns a 2016 ford explorer. while driving various speeds, the power steering made a grinding noise while the vehicle was making a turn. also, the steering wheel became stiff and resistant without warning. ted britt ford of chantilly (ford building, 4175 auto park cir, chantilly, va 20151, (703) 454-0008) was contacted and stated that diagnostic testing was needed. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 37,000.

I have had an issue in the transmission or shifting and won’t go into gear or drive until you take it and put back to park. then sometimes it will and sometimes it won’t. i took it to the dealer and they had a ford engineer that thought they figured it out after shelling something and repairing it. it worked for a month and now is back at dealer for a second time. seems to be with 4 wheel drive or transmission

At approx 48,000 miles, airbag light came on. car was not moving, was parked for 9 hours after a day of work. nothing hit, no impact. ford dealer diagnosis: airbag harness/connector issue traced back to rear passenger seat behind driver. 1.5 days work and $478.93 charge, not a warranty or recall repair. airbag circuit inoperative. fix is per tsb16-0001. i am keeping the parts the dealer is replacing. requires removal of rear seats/replace/splice connector. dealer not forgiving.

Tl* the contact owns a 2016 ford explorer. while driving 50 mph, the “power steering fault assist” message appeared on the instrument panel and the power steering seized. the contact had to use excessive strength to steer the vehicle. the contact drove to magic city ford (51 northridge ln, lexington, va 24450, (540) 463-3196) and was informed that the rack and pinion needed to be replaced. the dealer ordered the part, which was expected to arrive on july 30, 2019. the manufacturer was made aware of the failure and did not assist. the failure mileage was 44,000.

Smell of sulfur or natural gas in the cabin, causing headaches and dizziness. the issue seems to be worsened if climate control fans are blowing. the issue occurs while driving or idling.

I started having problems with the steering wheel at 16,000 miles. i took the vehicle to my local ford dealership each time, only to be told it must be giving a code so they can figure out the problem. my explorers steering problem would correct itself if i turned off the ignition & started back. in july 2019 at 46,636 miles i lost all steering. i had the explorer towed into my local ford service center and was told it is a steering gear that needs to be replaced. this is a very dangerous problem with these vehicles thay i feel needs to be addressed asap!

2016 ford explorer - the backup camera will come on while traveling down the highway at 55-60 mph. will cause it to loose power, the rpm's drop right below 1000, the wrench symbol comes on, and it will barely move down the road. a screen will pop up on occasion saying hill assist is unavailable. you have to pullover, turn the car off, open the driver door to make sure the radio and all goes off, wait exactly one minute, and then you are able to crank the vehicle up to be able to move. i have taken to dealership, and all they say is it's a sensor inside the transmission, and all they can do is clear the code out. they say that it is saying my vehicle is trying to engage in reverse while going down the road. this sounds like a huge safety issue especially when i have had others say the same thing has happened to them as well. i have reached out to the dealership in regards to my warranty, but i have yet to hear back from them, and it has been over 2 weeks. i have also reached out to the sales representative several times, and i have yet to hear from him. i contacted them because while looking at the paperwork it said it had a limited power train warranty, but it was purchased as a pre-certified used vehicle with an unlimited power train warranty they were offering for vehicles with lest than 80,000 miles. i have not had it a year yet. i have an email from the sales rep himself stating that it is unlimited. it was purchase in september of 2018.

I was parked at the airport. when i started my car i received a warning "steering assist fault service required" the power steering was completely disabled and i was not able to drive the vehicle without great difficulty. i had to drive it home and it was extremely dangerous. the vehicle was parked when i got the warning.

On separate occasions, my vehicle’s driver side and passenger side windshield pillar/molding trim flew off vehicle while driving on the highway. the plastic which the panel is defective.

Dash warning message states "steering system fault". power steering no longer active. extremely difficult to turn wheel. had to muscle car to safe lane. not drive-able.

Tl* the contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 19v435000 (suspension). the contact called mcclary ford at 866-644-9524 (located at 1104 u.s. highway 72 east, athens, al 35611) and was informed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 19v435000 (suspension). the contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. woody anderson ford (2500 jordan ln nw, huntsville, al 35816, (877) 315-0514) was contacted and confirmed that the parts were not available for the recall remedy. while driving 60 mph, the contact heard an abnormal noise coming from the rear suspension. there were no warning indicators illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the barrier struts needed to be replaced. the vehicle was then taken to south bay ford (5100 w rosecrans ave, hawthorne, ca 90250, (888) 890-2965) where it was confirmed that the barrier struts needed to be replaced. the vehicle was not repaired and the failure recurred. the manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. the manufacturer was not notified. the failure mileage was approximately 70,000. parts distribution disconnect.

Making a right turn at 20mph on a city street and steering wheel started locking up. found it unerving and difficult to come out of the turn. this caused me to make a dangerous stop in a active intersection.

Moving down a highway when with a sudden shutter and then a loud bang the car immediately lost power with blinding smoke in and around the car. made it to the side of the road and had fire lapping up the drivers side rocker panel from under the car. transfer case exploded with such force it damaged the transmission. occurred at 41,000 miles on a three year old vechicle.

Carbon monoxide in car. i drive up to 8 hours a day fro my job. over the past several months i've experience dizziness and nausea thought out the day and recently learned of co issues with ford explorers. i purchased a co detector last week to test my car over the past 3 days the alarm has gone off indicating high levels of co in the cabin while the car was in motion and stopped. specifically, with the air conditioner on "auto" at approximately 3500rpm the detector registered co in the cabin, at 4500 rpm the level of co doubled.

Premature tire wear causing inadequate traction in adverse weather conditions

Tires - all 4 hanook tires dot # 5mnc 1a h (0216) 255/50/r20 treads have been chipping and peeling up resulting in unsafe conditions and excessive wear. these tires are clearly problematic tires and completely worn out at 20,000 miles. manufacturer is aware if this resulting from new compounds (materials) used in manufacturing. high speed blowouts have been reported for this particular tire yet no recall has been issued for this tire despite its defects and safety concerns. i first noticed it on the two front tires. it is shocking that ford would use these tires.

There is an exhaust smell permeating the cabin in city driving causing dizziness and the cabin gets flooded with exhaust fumes under heavy acceleration due to merging into traffic on interstate on ramps or while passing in any driving condition all contributing to dizziness, headaches and sometimes nausea. even with the air conditioner on and the recirculating air feature engaged. several times during my drive i need to open the window to air out my vehicle to avoid becoming ill. i’ve had it to the dealer several times with no resolution of this issue and ford’s reply is sorry but you experience no more than what is acceptable levels of exhaust fumes. this is the first vehicle i’ve owned that floods the cabin with exhaust fumes even with the a/c recirculating the air. this is an ongoing issue since i’ve owned the vehicle february 2017.

The accelerator becomes unresponsive and my vehicle’s rpm drops, regardless if i am pressing on the gas pedal. most notably occurs when driving on the freeway, but has happened driving within city limits. i have to press down on the gas pedal and wait for the vehicle to eventually pick up speed or shift gear to neutral to drive to be able to accelerate when pressing on gas pedal. this is a safety concern due to the vehicle going limp mode, especially on a freeway. this happens approximately 2-3 times in a 1 hour driving period. the last time this happened the vehicle wrench light when on and my vehicle was jolting when i pressed on the gas pedal. when i took it to the dealership the wrench light went away. it is currently being seen by a technician; however, the technician is having a hard time duplicating this problem. this problem is intermittent. i tried to take it to another dealership previously for the same issue, however they turned me down due to it being an intermittent issue.

Heading home after work on the turnpike in my ford explorer 2016 with 50,250 miles. approximately two / three weeks ago. out no were felt like a jolting; sudden stalling; sudden deceleration; sudden loss of power without any warning. i pull to the side of the road. put the suv in park. attempted a restart, it work. during this incident, the dashboard was displaying and message "see manuals, with a big wrench". the manuals tells you to take it to a de