2015 JEEP Grand Cherokee

While driving passenger readrest randomly deployed.

The lifters are loud and getting worse

The electronic shifter in my car shifts out of park into neutral. Today I pulled into a parking spot, placed my car in park. As I started gathering my belongings it shifted out of park, into neutral and rolled into the car in front of me causing a collision.

Transmission slipped into neural 3 times and cut off. Would not restart. Dealer said they couldn\'t find anything wrong.

Engine stall on interstate highway entrance ramp. \"Service Electronic Brake System\" malfunction message appeared. No prior indication of trouble. Taken to dealer for warranty repair. As of 9/26/16 still awaiting a power control module part (similar to, if not identical to, the TIPM-7 part that has caused issues in the past) that is on national backorder, which is the 14th day out of service. In addition to control moducle, electrical relay to fuel pump and the fuel pump itself will require replacement.

TRANSMISSION PROBLEMS SINCE DAY OF PURCHASE. JERKING BETWEEN GEARS 1 2 AND 3. ENGINE REVS WITHOUT DELIVERING POWER. WHEN VEHICLE IN PARK JEEP MOVES 2 TO 3 INCHES.

Day 1 i bought my car transmission issues. Car was traded in 1.5mos ago i wasnt even aware of the recall. The dealer where i traded it in told me about the recall . They even lowballed the trade in offer due to the recall

NEEDS A NEW TIPM NO ETA YET ON THE PART. JEEP WONT START.

Car stalls while driving without warning. Power steering is lost. Has happened twice. Able to re-start.

As an Auto repair shop owner, I feel FCA has a serious flaw in all vehicles equiped with push button start. The current production program does not allow for the engine to be turned off unless the vehicle is in park. I firmly believe the current investigation into jeepa not going into park is a result of poor shifter design. As a result, owners may think the jeep is in park, press the start button to turn off the vehicle, and due to retained power the radio will continue to play, making it difficult to know the car did not turn off. Therefore they exit the vehicle and it rolls away in reverse. Furthermore, not being able to turn a vehicles engine off when commanded poses a huge problem in the event of sudden acceleration or shifter problems. THIS NEEDS TO BE ADDRESSED BEFORE SOMEBODY GETS INJURED.

Designed to Fail, New car warrantees.
We are a senior couple married for 55 years and we need your help, we just cant go through this again. We recently purchased a new car, a vehicle with all the latest high tech driver assist features because we are getting old. It turned out the car had a serious safety issue with the transmission in that it would lag for a count of 15 when pulling out into traffic. Long story short, after going through a long and very stressful ordeal we finally got some recourse with the mfg. (it still cost us over $5000) and proceeded to shop for another new car.
We purchased a Jeep Grand Cherokee loaded with the same type of hi tech driver assist package (at a cost of over $10,000 more) only to find that this car also had serious issues with the Forward Collision Warning system. We nearly rear ended a truck when he stopped for an emergency, there was no alert and we were less than a car length from him when I hit the brakes. We took it back to the dealer Jim Click Chrysler Jeep, Tucson AZ.) and the service assistant and their best mechanic test drove the car and later called me to confirm there was a serious problem in that it would not alert in time to avoid a collision or at all. (There is a long history of complaints with this system online). They have had the car 2 weeks and of course now they call me and tell me that it is working as it was designed to, there was no problem found, so here we go again. I might add that it is not to the NHTSA Recommendations.
The problem is that these modern cars have become so technologically advanced and the components so costly to replace the industry is just stonewalling the consumer with this attitude that it is working as designed. It turns out the transmission in the first car cost $8000 plus labor to replace and the dealers cant afford to hire a specialist to work on them so they just stonewall the customer by saying that it is working as it was designed.
The same is true with the Jeep except in this case history shows they just kept having issues to the point they have rendered the function useless but still charge an outrages price for it.
As the system in my car now works it might just maybe alert you to the fact that you are about to die! It does not even work to Chrysler’s own specifications which they sent me!
Someone has to investigate what the automobile companies are doing to consumers. They have chosen not to address serious safety issues or expensive warrantee repairs when it is less costly to just say it is working the way it was designed!!! But again not to the NHTSA Recommendations or even their own spec’s.
Thank you,
Robert & Rita Steigerwalt Jr.

Brand new car and the steering pulls left. The car has already had an alignment and still pulls left.

The drivers side headrest retaining mechanism failed while we were driving down the road. it was a violent event, that hit me in the back of the head when it happened. this could really cause someone to lose control of their vehicle. we were on a surface street and thankfully not on the freeway. we had just filled up with gas and had just turned right onto the road, maybe went 100 yards and that is when it blew. we had just driven about 150 miles prior to getting gas.*dt

Halo lights in 2015 jeep cherokee went out. this is not a light bulb replacement. you have to replace the entire headlight assembly when this happens and it is $1600 for just the part. this is not covered under my warranty so when i called jeep to complain the person i spoke with advised me that she gets this complaint frequently. lighting on the outside of your vehicle is important. why would jeep put a part on a car that you cannot replace or change a bulb and if it happens frequently it seems to me that this is a defect of some sort.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 30 mph, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. there were no reported injuries. the contact called fort collins dodge chrysler ram (3835 s college ave, fort collins, co 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 69,000.

Tl* the contact owns 2015 jeep grand cherokee. the contact stated that the auto-park feature failed to engage. additionally, while the vehicle was parked, the vehicle rolled forward, without warning. the contact called bedford chrysler dodge jeep inc - bedford pa (7055 lincoln hwy, bedford, pa 15522, (877) 915-5008) however, the vehicle was not diagnosed nor repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 117,414.

Tl the contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 30 mph, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. there were no reported injuries. the contact called fort collins dodge chrysler ram (3835 s college ave, fort collins, co 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 69,000.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. the contact stated that champion chrysler dodge jeep ram (located at 4505 w 96th st, indianapolis, in 46268, 317) 872-6200) exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. the contact stated that champion chrysler dodge jeep ram (located at 4505 w 96th st, indianapolis, in 46268, 317) 872-6200) exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

My jeep has now on 2 occasions at a high rate of speed lost all ability to accelerate- april 29 & may 1st while driving on a highway at 70mph in rush hour traffic the vehicle lost all ability to accelerate- it felt like the engine slipped into neutral-however it was still in drive-i verified this- vehicle rapidly decelerated - i barely got off the highway without being in a collision- vehicle then after being restarted was able to engage into drive again and move both forward & backwards dealership was unable to determine problem however upon taking the car home on may 1st same thing happened again- this time with a eyewitness as well may 1 at 50mph- engine (still running) cut out as if it slipped into neutral - the vehicle still said it was in drive when the vehicle came to a full stop- the light for gear shift - changed & it read that jt was in neutral - simultaneously a message popped up (only after it was stopped) “vehicle speed is too high to shift” of course we were already stopped and never tried to shift it anyway my jeep was manufactured in september 2014-this problem closely correlates with another recall that is limited to same jeep models made prior to july 2014 see nhtsa campaign number 19v447 (see link below) this is incredibly dangerous and the dealership seems to have no awareness of this problem in jeeps made in the same year as mine https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recalled-for-transmission-issue/

Passenger headrest deployed on its own and now it is unable to be reset, thankfully it happened while sitting in the driveway not driving down the highway. *tr

Service shifter keeps appearing, major world serviced and replaced the shifter but to no avail, it continues to state service shifter.

Forward facing camera behind rearview mirror developed an internal fault, which triggered vehicle's communication bus to not function at all. vehicle would not start and could not be jumpstarted. no interior lights or accessories functioned. vehicle had to be towed and after diagnoses, the dealer disabled the forward facing camera to make my vehicle operable again, but without functionality of auto high beams and forward collision warning and forward collision active braking features. the forward facing camera impacts auto high beams, forward collision warning, and forward collision active braking functions, at minimum. have not been able to obtain a replacement part due to either backorder or the dealer not sufficiently searching supply chain despite repeated inquiries.

Engine is making a loud ticking noise.

Airbag service light keeps coming on while driving on highway and city streets.

Service shifter is coming on and it’s a safety concern as i’m struggling to see what gear i am in. none of the gear indicators light up.

Driving, lost all power to steering, brakes and engine. crossed over double yellow and narrowly escaped a collision with the guardrail. had any car been in the opposite lane, i would have been severely injured. i am a mother of two. it was sudden as without warning. additionally i had to call out of work hence loss of income.

The vehicle takes a long time to turn over to push to start. so you have to redo it and try it again. along with us, the touchscreen takes a long time for for it to turn on. which obviously that controls your ac or heat. i’ve gotten a new battery twice in the past four months. i’m scared i’m going to go somewhere one day and get stranded. i’ve taken my car to the dealership where i have a warranty on my car and they refuse to fix anything else except put a battery in it every time. i have a full coverage warranty on my jeep but i cannot get them to fix anything and this is the fourth time i’ve been to the dealership and they won’t fix anything else.

I was parked waiting for a delivery when suddenly i hear a loud pop, the head rest popped out of the socket. no accident caused it. only the driver side was deployed. this happen in a shopping place parking lot. vehicle was stationary.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. the vehicle was taken to autonation chrysler jeep broadway (5445 s broadway, littleton, co 80121, (303) 578-6103) where it was confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that coolant had to be added every other week. the check engine warning light was illuminated. the approximate failure mileage was 90,000. vin tool confirms parts not available.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling). larson chrysler jeep dodge ram (2001 n. meridian, puyallup, wa 98371, (253) 845-1725) was contacted and it was confirmed that parts were not yet available. the contact was informed that the manufacturer instructed the dealer to not place any additional customers on the waiting list due to a high volume of customers still awaiting parts for the repair. the contact was also informed that it could be upwards of nine months to be added to the list. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Driving down the road the passenger headrest just popped off with no rear end collision. this should be a recall as this has many people with the same issue.

My drivers side headrest deployed and the plastic parts are broken so it won’t go back into place. i wasn’t in an accident. this happened while i was driving the car and it hit me in the head when it deployed.

W79 diesel egr cooler recall from november 2020. (fire hazard) i am on a waiting list to remedy this hazard!!!! no parts are being produced for this recall? what good is a safety recall without urgent response with parts needed.

The headrest to my jeep popped out while i was driving. it is still attached, but seems to be hanging by a thread. after looking inside, it appears the plastic broke off the part that holds the headrest securely. i’ve called chrysler and they said they won’t replace it unless it has completely fallen off. i don’t meet the recall requirements and i think it’s very careless of chrysler to not fix a faulty part.

While parked, the front passenger head rest exploded, part of a rear-collision safety feature as i understand it. concern is this could cause head/neck injury or worse if it occurs on the driver side while driving, this could cause an accident

Driver's side headrest popped open and will not latch back in place. was not driving at the time but this could have been dangerous had it popped opened during vehicle operation. vehicle was parked in my garage and i was in the garage and heard a loud noise, did not know what it was at the time, but i thought it came from the car. so i opened car door and looked around inside car but did not see an obvious reason for the noise. the next morning when i got in the car, i noticed the headrest was touching the back of my head uncomfortably so i turned around and that is when i noticed that it was popped out. tried to close and secure it back in place but it will not stay. i am now driving around with it popped open.

While driving on the turnpike, the passenger headrest deployed with my son sitting in the seat. there was absolutely no reason for why. it was an insane shock to the back of his head.

I have been having trouble putting fuel in my car since i bought it. i was told that this was just a problem with jeep grand cherokee xj. because it is difficult to fuel up, twice i have sprayed fuel all over myself and once i had the rents myself with water. my warning light is a now on . now the capless fuel cap assembly came off while i was feeling. this is very dangerous. i don't know if i can feel up anymore making the car useless until repaired

Service shifter light came on while driving, had it towed to the dealership, 5 days later they said nothing is wrong with it so i took it home. a week later, service shifter light came back on while i was driving on a side street, all the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road. tried to turn the vehicle back on to no luck, sat waiting, then after 15 mins the accessory engine came on, lights flashing, windshield wipers going and the message "do not park until safe at your destination." took the jeep straight to the dealership, dealer plugs it is 70+ miscommunication errors pull up. dealer calls me 3 days later to come get my jeep and says nothing is wrong with it and they cannot diagnose it unless they see it in the act. i refuse to go pick it up as there is something wrong and i am not driving it with my 9month old.

My wife and i own this car, which is titled to her. today i took it to a jeep dealer for standard, 60,000 mile maintenance. the dealer discovered that my radiator was leaking. i replaced it at a cost of $1,026.97. the dealer is rochester hills chrysler, jeep and dodge in rochester hills, mi.

Rear seat belt retractors do not adequately tension seatbelts.

Headrest pop open out of nowhere after i parked the car in my driveway and was preparing to take off my seatbelt.

The passenger side headrest deployed. the vehicle was sitting still. i did receive a letter for a recall. i misplaced the letter. can i get another so when i take it to the dealer i can present it to them so they know what is going on. thank you.

It was freezing outside, but not icy on the road. well lit. i was not in a rush. car was in excellent shape up until then. i was going ~10 pmh down the inside parking garage driveway. had to pull to the right due to car coming up partially on my side. scratched the side wall. once that happened, the car accelerated out of control. brakes didn't react. only way to stop the car before running into other cars or even people was steering the car into the wall front on. the car finally stopped, the wall broke down. the airbags didn't go off, the brake assistance system didn't kick in. fortunately nobody was hurt, but could have easily happened. the car is a total loss. i was not under the influence of drugs and don't have a seizure disorder. witnessed every single second fully awake and aware.

My wife and i were driving down the road in a neighborhood and her body just shot forward like somebody shoved her from behind. the headrest shot out of place and hit her in the back of the head forcing her forward. she had some neck pain for a little bit but nothing serious. thankfully it was the passenger seat and not the driver seat. i couldn’t even imagine if one of us were driving on the highway and having this happen to the driver.

The headrest on my 2015 jeep cherokee inadvertently deployed on the passenger side. inspection of the headrest shows the plastic bracket holding the metal pin is broken and yet the holding clamp is not released. the headrest cannot be reset. the vehicle was stationary when this occurred. i am very concerned after reading other incidents where this can occur on the driver side as well while the car is in motion. you need to something about this before someone, like me, gets killed.

My jeep stalled in 50mph traffic causing a horribly dangerous situation. i barely coasted to the side of the road, and it wouldn't restart. i had it towed to the dealer where i was later told my tone/reluctor wheel had broken resulting in loss of signal from the crankshaft sensor so the vehicle shut down.

During regular use of vehicle, headlamp casings appear to be melting. vehicle has just under 120k miles.

The vehicle stalls while driving on the highway. i will be driving on the highway at about 70 mph and sometimes the car will give a jerk when i accelerate and suddenly the vehicle slows down to a stop (gas pedal does not work to accelerate) the car shifts itself from drive to neutral and a message appears on the dash screen "put vehicle into drive". sometimes the check engine light turns on and sometimes is does not. once the vehicle has stopped i'm able to restart the car and drive again. this occurs again sometimes multiple times in one day or will happen once every week or so. i was told to change the tcm, battery, spark plugs and clean the fuel injectors and that did not solve the problem. i've been to multiple mechanics and chrysler dealership service centers and they can never seem to duplicate the problem so they have no real answers as to why this is happening.

Tl* the contact owns a 2015 jeep grand cherokee. while driving 35 mph, the vehicle independently shifted gears without warning. in addition, the vehicle shuttered. the contact stated that the failure occurred after the vehicle was taken to be serviced per nhtsa campaign number: 16v240000 (power train). the failure recurred several times. the manufacturer was not notified of the failure. the failure mileage was 3,500. updated 01/05/2017*ct updated 01/17/17.*jb

I bought my vehicle new from a dealership. it had 3,600 miles on it when i found this problem. the navigation screen cracked spontaneously which make some of the function of the touch screen unusable, heat, defroster, navigation. this is the 8.4an model. chrysler says it is caused by damage and will not cover the repair. i did not damage this unit. i don't know when this crack occurred, you can only see it when the light hits the screen just right and you can not feel the crack even with a fingernail. i only discovered it because suddenly the defroster for the back window would not turn off using the screen. i have called chrysler customer service and they are going to call the dealership and try to come to some sort of resolution.

Tl* the contact owns a 2015 jeep grand cherokee. the contact experienced difficulty shifting the vehicle. the failure did not occur until after the vehicle was repaired per nhtsa campaign number: 16v240000 (power train). the vehicle was taken to the dealer where the vehicle was not repaired due to the technician stating that the vehicle performed as intended. the manufacturer was not notified of the issue the failure mileage was approximately 12,000. updated 01/05/2017*ct updated 05/09/17*lj the consumer stated the 2 weeks after the recall was performed the transmission malfunctioned. after shutting the engine off and restarting it 3 times it shifted into gear. on another occasion the while traveling down a hill at 65mph, on cruise control, the engine went from 2000rpm to 5000rpm. the odometer went from 65mph to 75 mph. the vehicle was slowing down while the engine was loud and running at a high rpm. the only way to stop it was to hit the brake or shift to neutral. also, when accelerating from a stop the transmission would make a noise and bump as if rear-ended. updated 08/03/2017*js consumer stated after starting vehicle the transmission would not leave neutral. engine was roaring very louldly until consumer stepped on the brakes. this happened 3 times. updated 7/6/18*jb

Automatic headlight dimmer not sensitive to oncoming cars. must now use manual dimmer. not good for my older wife.

I purchased a 2015 jeep grand cherokee with the 3.0 l ecodiesel engine in september of 2015. in less than a year from the date of purchase, the vehicle had major repairs including a complete engine replacement and an exhaust system replacement. based on multiple service issues with vehicles with this diesel engine, my local jeep dealership does not stock or sell the grand cherokee with this engine anymore. fiat chrysler america has been reluctant to acknowledge any problems or be of any assistance in this matter with the exception of "standard warranty repairs."

Tl* the contact owns a 2015 jeep grand cherokee. while driving 60 mph, the coffee cup grazed the shifter. as a result, the vehicle shifted out of drive into neutral. also, while the vehicle was in park, reverse, or second and third gears, it failed to lock into gear. the failure recurred twice after a prior recall. the manufacturer was made aware of the failure. the recall details were not provided. the approximate failure mileage was 22,000.

Forward collision warning system with brake mitigation continues to engage intermittently on its own. this is not to be taken lightly. the forward collision warning with brake mitigation engages intermittently, out of the blue, when there is no need. meaning; i'll be driving along . . . no cars or objects in front of me, and all of a sudden the system slams on the brakes, jerks very abruptly, audible bells go off and the screen illuminates brake brake brake! there have been 3 instances in which my family and i have nearly been rear-ended due to this erratic behavior that the vehicle is demonstrating. i've been in a comparably equipped loaner car for the past five weeks and it has not demonstrated this type of inconsistent, erratic behavior. this vehicle is unsafe to drive, be in or around. the jeep was purchased on july 9, 2016. i have taken the vehicle into the service department 4 times since july 21, 2016. after examination of damage, electric tech review and 2 test drives (32 miles and 100 miles) the response i get is, "the system is working as designed." the vehicle has been in service 51 of the 103 days of ownership, 49.5%. the selling/servicing dealer and manufacturer has been extremely negligent in providing transparency to any similar issues to mine. quite frankly, they haven't communicated much of anything to me. the last time the service advisor reached out to me, via text, was on september 23, 2016. my customer experience has been awful. i do not feel safe in an fca vehicle, nor do i respect any of their corporate or dealer network associates. this is the worst consumer experience of my life. unbelievable that my safety is not a concern to fca or the selling/servicing dealer. if it were, i would have been provided a full refunded and free to go elsewhere make a purchase with a manufacturer that i trust and appreciates me, the customer. *tr

May 2016 our jeep gc rolled down the driveway and smashed into our garage. my wife swears she put it in park to exit the vehicle at the top of the driveway but it didn't go into park. she tried to get in to stop it and was almost pulled under the jeep as it rolled. neighbor screamed to her to let it go and she did before she got hurt. called the police, notified my insurance agent and my jeep dealer' who is a good friend. jeep dealer informed me of a recall that was just issued for the electronic shifter not going into park. (s27) your 16v240000. i notified fca and asked why i was not notified of the recall. took three weeks to get a copy of recall. the recall says" your vehicle may roll away if the engine is running, the parking brake is not engaged and the vehicle is not in the park position before exiting. drivers may inadvertently fail to achieve the park position before exiting the vehicle.the electronic shift lever in your vehicle does not move like a conventional shifter." i had the jeep repaired and the damage to our house garage. had the recall preformed on the jeep. they just flashed the computer so if the door is now open the transmission automatically goes to park. the recall says "fca will repair the vehicle free of charge but a permanent remedy is under development. if you have already experienced this condition and have paid to have it repaired fca will reimburse you." i know the $1000 deductible we paid to our insurance company to have the jeep repaired wasn't a repair to the shifter but there wasn't anything broken with it. it was just not properly programmed from fca in the beginning. i am trying to get our $1000 deductible refunded. if fca didn't have a problem, why were the jeeps recalled and reprogrammed. this could have been a catastrophic accident if someone was killed. we have owned 16 jeeps since 1981. i have all my records and communication.

While stopped at a red light the jeep went into neutral. i pushed it back into drive 3 times but it switches back to neutral on its own. the car then shut completely off and would not restart. had to be towed to dealer. dealer said there is nothing wrong with vehicle. they checked transmission and test drive car.

The front suspension on the summit is an adjustable air bag system. when set to level two there is a loud banging sound when traversing even the smallest bumps such as a speed bump or a bumpy gravel road construction exit to parking. country to what the dealer says, excessive speed is not involved. if fact the system level auto lowers above 20 mph. this happens at one to five mph. it sounds like a sledge happen, literally metal to metal. this is not good. dealer says" it's normal". i went on the jeep forum and two responses to my post are that this does not happen to on their vehicles. jeep garage forum has a few saying otherwise. below is one of those posts that i trust is correct. i've had mine to two dealers three times. the first time they changed the right front shock assembly. the second two times it's now "normal". lyle s. 10-09-2015 jeep garage forum "you should take it to the dealer…they won’t do anything and tell you it’s normal, but it’s not. the noise you hear is the shock limiting out internally, not the airbag rebounding. it creates a “hammer” that will cause premature mechanical and electrical problems as well as body rattles. it will definitely crack or break shock and frame mounts if you use that mode very much. at about 10,000 miles it can cause the suspension cross arm bolts to loosen and allow the front end out of alignment. this could have resulted in a deadly crash. their solution was to grease the unit bolts so the impact would not cause the attach bolts to loosen as easily. this is a terrible design that jeep is aware of and expects us to accept. had they demonstrated this flaw at the point of sale, i would have purchased something else. hopefully, if enough people express strong dissatisfaction they will design a fix."

I bought a grand cherokee limited with michelin latitude tour tires on it. at 24,900 miles i noticed a bulge in one tire upon inspection of the other tires i had another tire with a bulge in it. the vin of the vehicle is [xxx] the dot of the tires are ap5e 00bx 3814. i carried it to the jeep dealer and they sent me to a michelin dealer. the person at the michelin just looked at the tire and said it was a impact bulge and that michelin would not cover that on warranty. i took it to another michelin dealer and he said he would have to take the tire off the rim to determine the problem. i contacted michelin and they were willing to help out on the tires whether it was under warranty or not. that tells me they know there is a problem with the tires and they want to keep it quite by trying to satisfy the customer so they don't report them. i do not feel safe driving the vehicle with these tires. i will not put my life or my wife's life in danger because of these tires. these tires will blow it is just a matter of time. i worked in a tire factory for 25 years and i have never seen an impact bulge. i have cut up and analyzed thousands of tires and no impact caused these bulges. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2015 jeep grand cherokee. while driving 65 mph, the vehicle stalled without warning. all of the lights on the instrument panel flickered on and off. the vehicle stalled on more than one occasion within the same day. in addition, the vehicle failed to shift into gear properly. the vehicle was towed to a jeep dealer to be repaired. it was diagnosed that the bcm module needed to be replaced. the manufacturer was made aware of the failure. the failure mileage was approximately 12,000.

I had been driving this vehicle for several days , i notice when i brake . it would not stop . i notice this 6 different times . my daughter came hone one morning and said to me . be careful driving today , it is light rain and you know those brakes don't always work . be careful , well i had a accident . the car in front of me stopped and i was far enough to stop but the car would not stop when i hit the brakes . i ran into the car i front of me . there was no damage to her car , just a little hot . my car looked like i slammed into a brick wall . i was on the highway , going 30 miles a hour

Tl* the contact owns a 2015 jeep grand cherokee. after switching to the park position, the vehicle suddenly moved or rolled backwards. also, while driving at various speeds, the transmission would switch out of gear and would not accelerate. the vehicle also experienced a clunking noise when switching from second, third, and fourth gears. the vehicle was taken to the dealer and the valve body was replaced. after replacing the valve body, a clunking noise and jerking were present when downshifting. while accelerating up a hill, the vehicle would vibrate when shifting gears. in 2013, the vehicle was serviced per nhtsa campaign number: 16v24000 (power train). the manufacturer was notified of the failures. the failure mileage was 5,000.

I have had transmissions issues with my 2015 jeep cherokee from the first week i purchased it. i have had my jeep into the dealership to address this issues several times now. they have replaced the transmissions once, updated the firmware a couple of times, and are now just telling me "that's the way it is" and that i will just have to live with the problems. the transmissions jerks into gear a times, especially when accelerating after a near stop (spins the tires sometimes when it 'clunks' into gear), slips out of gear at times and 'clunks' back in (when traveling around 40 mph usually), and has also just quit functioning all together while trying to enter a freeway (had to pull over and stop/start car to get the transmission back). every time i drive the car one of these issues can be observed. i am a very displeased long time jeep owner..

Engine stall while in motion on interstate highway entrance ramp. "service electronic brake system" malfunction message appeared. no prior indication of trouble. taken to dealer for warranty repair. as of 9/26/16 still awaiting a power control module part (similar to, if not identical to, the tipm-7 part that has caused issues in the past) that is on national backorder, which is the 14th day out of service. in addition to control moducle, electrical relay to fuel pump and the fuel pump itself will require replacement.

Once i had completed parking the vehicle in a parking lot in front of a shopping center properly shifting the gear into the park position. my boyfriend began to exit the passenger side to help our two year old son from his car seat as i had began to release my foot from the break pedal. it was at that moment that the vehicle began to roll forward i quickly placed my foot back onto the break pedal stopping the vehicle which still indicated it was in park. with my foot remaining on the break pedal i shifted the gear into drive and into park, again. to ensure the vehicle was now parked. the vehicle did not move and i placed the emergency parking break on and have continued to do so since the incident. at no point in time during the incident did the vehicle alert me in any way that the vehicle was not in the proper gear position. it in fact read that it was in the correct gear position of park.

Would keep jumping into park with each attempt to put in drive or reverse several times- finally went into drive first time happened.

Tl* the contact owns a 2015 jeep grand cherokee. after pressing the push button to depower the vehicle, the button became detached from the dashboard. due to the failure, the vehicle could not be turned off. the failure occurred without warning. the vehicle was taken to the dealer for diagnostic testing, but the results were not disclosed. the vehicle was repaired. the manufacturer was not notified. the failure mileage was approximately 26,000.

I was in a driveway and put the car in reverse and accelerated since it was a very slight incline when the car automatically went into auto park. this happened 4 times. i shut the car off, restarted. the shifter worked. i drove to the dealer, they looked at it and said nothing is wrong. seems like a safety issue to me

2015 jeep grand cherokee. consumer writes in regards to refusal of compensation for repair damages to vehicle transmission defect. new software has been installed to create an "auto park" feature. *smd the consumer stated he thought the vehicle was in park, but in fact it was in reverse and the engine was running. the vehicle hit a mailbox, which resulted in bending and denting the door and fender. *jb

Had jeep recall performed for the auto park issue. since the recall, the jeep has tried to engage autopark four times while in motion. the first time we were 30 miles from home, merging on to freeway. jeep went in to neutral, display read 'vehicle speed too fast to shift i to park'. obviously not trying to shift into park as i merge in highway traffic! stopped in side of road, vehicle would not shift into park. set ebrake, had vehicle towed in. a few weeks later, transfer case internally exploded. june 19th wife was going through an intersection, vehicle went in to neutral again. this time display says ' autopark disabled. she coasted in to a parking lot, shut car off, stated it and everything was ok. four days ago wife was backing out of driveway and jeep slammed in to park, on its own. she tried pulling forward and it slammed into park again. autopark once again tried to engage itself. this feature should only happen when speeds are 1.2 mph or slower, or if at higher speeds, it should shift transmission into neutral. i'm scared to drive this jeep now. if it's slamming into park at 10 mph, what's to prevent it from doing it at 65/70 mph?

With little warning, and out of cell reception, jeep suddenly began flashing intermittently on navigation screen warning that car was not charging and another warning about parking brake malfunction as i was driving approximately 55 mph in a mountainous california area.. i drove it 30 miles to try to get within cell phone range before it simply quit. thank goodness i had just renewed my uconnect contract because i still was not within cell phone range when car died. a tow truck was called and car towed to nearest jeep facility that could repair it. result of problem was bad alternator. this is ridiculous on a car that is less than 2.5 years of age and driven less than 3,6000 miles.i had absolutely no warning of problem until i was traveling 150 miles away from home in a mountainous and sparsely traveled road. jeep was under warranty but i am uneasy now about potential other problems occurring.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while the vehicle was parked with the engine left running, the vehicle reversed independently into the garage without warning and caused the rear window to fracture. the vehicle was taken to a local dealer cueter chrysler jeep dodge ram located on 2448 washtenaw ave, ypsilanti, mi, 48197, where they informed the contact that they would service the recall and repair the rear window. in addition, the contact stated that she never received the recall notification letter for nhtsa campaign number: 16v240000 (power train), however the vehicle was included in the recall. the manufacturer was not notified of the failure. the failure mileage was approximately 28,000.

Jerks very hard whe going less the 20 miles

The front side windows of the driver and passenger seats do not wipe off the rain when you put windows down and then back up. there is a big enough gap where large raindrops are unmoved when the window goes down. visibility is poor out of windows and side mirrors during a storm. jeep said the windows are designed to keep dirt from getting inside of the door effecting the electrical equipment but i have never had a car that couldn't do both. this is a safety issue that should be addressed.

The interior light will stay off and will not come back on as well as the dash board lights will go out and not come back on. this will occur when i am driving both day and night. i have take. it to the dealer multiple times and they claim they don't see the issue.

My vehicle's body was damaged due to it not going into park. i was backing a trailer into a garage and put it in park when it was stationary. when i got it, it rolled back, causing body damage.

When the air conditioning is running there is a noise coming from the air compressor and i don't understand y the car being so new it can have already broke i went to get it checked and they said it would cost $1690 to fix at a jeep dealer that is extremely ridiculous i would say ...

Crash mitigation system misreads input. goes off at wrong time or does not respond when needed. system responds irradically.

I shifted my car from drive to park and exited the vehicle parked in a gas station parked lot. as i exited the drivers seat and begun to step away i noticed the jeep was in motion (rolling backwards, towards me just steps away from the vehicle).because the driver side door was open it knocked me down on my face and then rolled over my legs with the front drivers side wheel. the jeep continued to roll until it crashed into a fuel truck parked in the gas station lot where i had parked.

The vehicle was at a full stop in a line of cars to pick up children for school. let off brake to "inch" forward, and the car suddenly fully accelerated. brake did not override the acceleration. the car in front was hit causing major damage to both vehicles. it continued to accelerate around that vehicle and then jumped a curb before being able to halt the vehicle and kill the engine. narrowly escaped killing of school children at an elementary school!!! the images attached will show that this was the amount of acceleration that occurred within just a few feet of the vehicle that was in front. it was not human error that led to this crash. please exercise due diligence in investigating this, so as to prevent future tragedy! ..updated 12/11/17 *bf updated 9/28/18*jb

I backed up my jeep into a parking space in sfo short term parking, i put the transmission in p , applied the foot parking brake turned off the engine and exited the car. when i went out to pick up my suitcase, i could not open the tailgate since the car was too close to the wall. i reentered into the car, started the engine and moved the car few feet forwards in order to be able to open the tailgate and pick up my suitcase, i meant to drive the car back in reverse to park it after removing the suitcase, i moved the gear shifter forwards and believed that the gear selector was in park and the engine was running i opened the lift gate, removed my suitcase , and manually closed the tailgate, i put the suitcase on the side and went back in order to drive the car back, when i saw the car moving forwards, and eventually hit the wall on the other side , about 40 feet away, i jumped into the car in order stop it, i ended up sitting in the driver seat applying the brake, but a fraction of a second too late. the front of the car suffered substantial damage in the left side , the airbag has not deployed. i am sure that it happened because of the confusing gear shifter employed in this car as included recall s27 which when i when i visited the dealer ( chrysler of stevens creek) few month earlier, soon after i got the recall letter, they were not ready to perform the recall. right after it happened, i contacted the dealer, they performed the recall. i can see now that if the recall would have been performed earlier this incident would not have happened. i also wish they will replace the shifter, to the one which they applied to the next year model, since it is still dangerous that it is almost always impossible to put the shifter fast in reverse to avoid accident.

Tl* the contact owns a 2015 jeep cherokee latitude. the contact stated that the vehicle experienced a loss of motor power. the check engine and service transmission warning indicators illuminated. the contact received notification of nhtsa campaign number: 16v529000 (power train) however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was contacted and confirmed that the failure was related to the recall received however they were informed by other dealers that they had performed the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 43,796. parts distribution disconnect.

Vehicle was involved in an accident driving on a highway (speed approx. 45) when another vehicle failed to yield at a stop sign. front passenger side of vehicle impact with front of other vehicle. air bags did not deploy and the seat belt did not lock causing the driver's face to hit the steering wheel. due to the seat belt not locking facial injuries were sustained.

Ntsb:2015 jeep grand cherokee overland ecodiesel recall. recal stated problems with the shift lever . *bf

My transmission make a high pitched squeal anytime i am going up a mountain side or even on a slight hill if i am going over 2.5 rmps. it also has difficulty downshifting and upshifting a slower speeds. shifts very rough and sometimes feels like the transmission is going to fall out. i also have had it where i need to speed up to avoid a hazard only to have the transmission bottom out for a second or two and not kick into the motor. so i don't speed up. i just kind of keep going at the same speed. i only have 22,000 miles on it but it feels like the transmission is from and 1960's car. this should be investigated. i believe that the transmission that was installed on these models was a newer type that jeep just started using and i can see from my own internet research that there are many many complaints regarding this model of transmission.

Does not always achieve park gear when shifted to it. very often the vehicle will not make it past neutral or reverse when attempting to shift to park resulting in the vehicle rolling forward or backward depending on the pitch of the road, or will lurch backward if the electronic shiftier only achieves reverse. on 2 occasions with my 2014 and 2015 grand cherokees after shifting to what i thought was park and exited, the vehicle rolled away from me. most recently about 5 weeks ago i had backed into my driveway and stopped about 6-8 feet from my garage door , shifted to what i thought was park and had only achieved reverse. at the same time my daughter had come out of the house to go into the garage and as i took my foot off the brake the car now in reverse lurched backward and had i not slammed on the brake my 15 year old daughter would have been pinned in between the car and garage door. i notified chrysler and have an open case with them but they have offered me no resolution at this time saying that the car performs as expected. all i asked was to be released from my lease to get into with a new grand cherokee that has the new shifter. now i am considering legal action and i am starting here.

Reported transmission problem to dealer 5 different times. 11/4/2015 – hard shift from 2nd to 3rd gear. 6/10/2016 – hard shift from 2nd to 3rd gear. 10/28/2016 – hard shift from 2nd to 3rd gear. valve body replaced. 11/16/16 – reported hard knock sound and bump when downshifting from 3rd to 2nd gear. left vehicle at dealership for service overnight. the following day they claimed they could not duplicate the issue. 4/10/2017 reported to dealer bump from 1st to 2nd gear. as if car is bumped from behind. bump from 5th to 4th gear as if brake pedal is being pressed down hard.

My jeep was placed in "park" position by my adult son. i was getting into the back seat and the vehicle rolled in reverse, hitting me with the open door where i was attempting to enter the vehicle, and causing me to have a head injury. i was taken to the hospital via ambulance for a concussion and laceration on the back of my head. i have noticed difficulties since that time getting the vehicle securely into "park." i have to push the handle forward several times to get it to actually go into park.

Capless gas cap cracked and it comes right off housing. i screw it back in and drive on, probably safety issue. jeep dealer can only order entire capless filler assembly. $450 part w/install. they redesigned fuel filler assembly on newer jeeps, but this current faulty design should be recalled at no codt to owner!! . p/n 68243684aa. it may redirect you to newly designed part.

After we purchased the jeep grand cherokee it was taken in for a recall for the tcm, to be serviced and have the power steering fluid checked for leaks due to the well being empty. we were then told when we picked up the vehicle and the power steering well was dry that all jeeps are like that. after questioning that statement the tech went to vehicle and filled the well. after the dealership replaced the part, the vehicle will hold for 2 to 3 seconds then begin to roll back for 10 to 30 feet depending on the grade of the incline when in drive. it is an automatic with the hill start assist which does hold the brakes for the allotted time. the recall was for the vehicle to go into park if the driver takes off his seatbelt and exits the car in gear. that does work. the jeep will continue to roll until it jerks itself into neutral then stalls the motor, it will continue to roll if the brake is not applied. chrysler and the dealership continue to say that all vehicles (automatics) will roll back on an incline in drive and not stop until you apply the brake no matter the distance. we have discussed this issue with multiple chrysler certified mechanics and they have stated that under any circumstance no automatic transmission should roll back more than a foot. the manager of the service department stated that all vehicles roll back no matter the distance. i stated my kia soul does not even move an inch backwards in drive on an incline, he responded with"yes it does". he then stated that "due to the lemon law we can not guess what is wrong, if we are fix it three times you can return the vehicle and the time we have put into your jeep we are not getting paid for ". he also stated that our jeep does not idle high enough and can not be adjusted and chrysler says we are responsible to have control of the vehicle at all times. we don't want to return the jeep we want it safe.

Headrest airbag randomly deployed while being parked and stationary.

Our 2015 grand cherokee was parked in a store parking lot, in park but running. the shift indicator showed it in park when my fiancÉ exited the jeep she went into the store,someone came in and indicated that the jeep was going crazy. the jeep had shifted itself into reverse, drove around the parking lot twice and finally crashed into a tree. calls to fiat/chrysler have been less than helpful but they have told us that an inspector will be coming to look at the jeep and not to drive it in the mean time. this is a problem that fiat/chrysler is aware of since there is an open recall dealing with this issue but unfortunately they won't pay for a rental or provide a loaner vehicle while we wait for an investigator to look over the jeep.

Transmission jerks between gears 1 2 and 3. engine revs without delivering power at times of rapid acceleration. car moves 2 to 3 inches when placed in park, these problems all still persist even after software patches were installed on recall

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was parked, it began to roll away. the rear passenger side wheels rolled over the contact's legs. medical attention was required. there were no warning indicators illuminated. the failure recurred numerous times. the vehicle was not diagnosed or repaired. the vin was included in nhtsa campaign number: 16v240000 (power train). the manufacturer was not notified of the failure. the failure mileage was approximately 15,000.

2015 jeep grand cherokee sagety recal # s55/nhtsa 16v-529 transaxle wire harness. i received a safety recall notice with instructions to call my local dealership to arrange service. i called the dealership and was told by the service department that the necessary parts required to do the repair was not made available to any dealership yet. i was told by the service department to wait another month or two for the second recall notice to arrive by mail to call and make the appointment. i asked if, in the meantime, i was to hope and pray that an accident is not caused by this recall item in the interim, and the service department replied , "yes." i then call the fca recall assistance center at fca and was told the same thing. unacceptable practices given the fact that the recall notice clearly states that, " ...the system defaults the transaxle to neutral and the customer experiences a loss of motive power. ....the loss of motive power could cause a crash without warning."

Tl* the contact owns a 2015 jeep grand cherokee. after shifting the gear to reverse or drive, the gear shifted to park independently. the failure recurred twice. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 38,000.

Tl* the contact owns a 2015 jeep grand cherokee. after pulling the vehicle into a parking space, the vehicle inadvertently shifted into drive and crashed into a tree. the air bags did not deploy. a police report was not filed and there were no injuries. the vehicle was towed to a dealer, but was not diagnosed or repaired. the vehicle was serviced per nhtsa campaign number: 16v240000 (power train), but the failure recurred. the manufacturer was not notified. the approximate failure mileage was 13,200. the vin was not available.

I brought my vehicle to mark dodge jeep dealer at 3777 gerstner memorial blvd, lake charles, la 70607, (337) 474-2640, on 6/17/16 for the left front brake caliper recall. they checked the part and determined i needed a replacement. they told me they ordered it, however it has still not come in yet, and that was over 3 months ago. i have called them several times during this 3 month period. each time they report a different story. once they said it was on back order and they could only order one brake caliper per week. another time they said i was next on the list to get one. they next time they said it was in, but they called back to say it was not in. they have told me a number of excuses that never add up. they cannot tell me when the part will arrive or what to expect. please investigate this dealer and the process they are using to fix these recalls. i would like to get this issue repaired and dont feel that i should have to go through the expense and time to drive to another city to have this recall repaired.

While driving at a speed of 15 mph on a city street the front passenger side control arm fractured, broke loose, ripped apart the wheel well and caused the car to pull to the right and brush against a parked car causing minor paint damage on the front bumper.

My wife came home from store and put her in park , sat in the car while making a oil change appointment . exited car came in the car for 5 minutes , my daughter had went outside 6 minutes later and opened her own car door my wife's car had began to roll crushing her car door backwards . my daughter had to crawl through her own car to get into the grand cherokee to re put it in park , causing 1000s in damage.

I received the safety recall for the electronic shift lever not going to park. i scheduled an appointment with bob baker jeep in carlsbad, ca to have the recall done. i went to drop it off. the jeep dealer refused to do the work. i was told jeep is no longer doing the recall.

I purchased 2015 jeep grand cherokee altitude with the standard headlights last year. these headlights are very dim and should be considered dangerous. they might be fine in a city with street lights but on country roads the low beams barely light the road and the spill into the ditches do nothing but light the edges. the high beams should be considered the low beams if they weren't pointed so high. the dealership i purchased it from won't do anything about the brightness because that is how they are from the factory, they did say they would adjust them if i thought they weren't pointed correctly. my parents have a 2016 jeep cherokee and have the same issue. my mother if she had a choice, would refuse to drive it at dusk or later. the weak headlights are a huge concern this time of the year because deer are a very real hazard in my area. i have attached an image of the low beams while vehicle was parked. the tree line is about 10 yards away. the picture doesn't do justice to how crappy these lights are when driving. at this point in time i'm forced to purchase aftermarket headlights for a new vehicle to rectify an issue that is putting my family in danger. by doing so may void warranty repairs. thank you for your assistance and understanding. *tr

I purchased my jeep grand cherokee in jan 2016 and it had recall for the electronic shifter and brake caliper. fca issues the recall without having parts to fix and after a month of waiting i cannot get the dealership, dick huvaere in richmond, mi to get me in to finish the repair on the recall. the dealer was no clear if the vehicle is safe to drive and they did not offer a rental while the parts are on back order.

Tl* the contact owns a 2015 jeep grand cherokee. while the contact's vehicle was parked, it independently switched into reverse and crashed into another vehicle. the failure occurred without warning. the air bags did not deploy. a police report was filed and no injuries were sustained. the vehicle was at the dealer where the failure occurred. the vin was included in nhtsa campaign number: 16v240000 (power train), but had not been diagnosed because the dealer refused to remedy the vehicle. the manufacturer was notified of the failure. the failure mileage was 6,245.

Nhtsa id number: 10894308 this same issue happened to our 2015 grand cherokee after the software safety recall of the transmission control lever. proceeding in drive on a highway, the lever was gently brushed - not hit hard - and the transmission went into neutral. the thumb button was not depressed. this is a significant safety issue, and we did not experience it prior to the software update. it has now been replicated several times, and a video can be provided if necessary.

My 2015 jeep grand cherokee is equipped with sensors that can activate the braking if the car detects a collision. it seems as though these sensors are too sensitive and cause the car to slam on the brakes when there is no need for it. i have experienced my car slamming automatically slamming on my brakes in the middle of the road seemingly because i was making a lane change and the vehicle in front of me was not moving. lucky there were no vehicles behind me otherwise it would have surely caused a severe accident! this was on a busy street in the middle of the day... very dangerous!

Received a recall for the transmission on my grand cherokee took it to the dealer for recall but work was not done called dealer and jeep chysler to complain but all i get is a run around i will not bring it back to herb chambers in danvers ma they don't care if the car is unsafe to drive they got you to buy this garbage they got there money was told to take it some where else they would no take a look at the car and i cant bring it back anywhere else till a regional mgt approves it. the vehicle is unsafe to drive

We have a 2015 jeep grand cherokee and recently had the software patch installed that was supposed to prevent the car from moving when the driver’s door is open. this was the condition that killed the actor recently. since the patch was installed there is an intermittent problem. when one gets in the vehicle and you attempt to open the hatchback either from the driver’s seat or from the tailgate it won’t open. in addition once you start the vehicle the center console screen is completely black, and the front side windows won’t work (the rear seat ones do) nor will the buttons on the door work that are supposed to reposition the drivers seat for different drivers. you have to place the car in gear and move it before all these features start working. the other problem is the whole purpose of the software patch was prevent the vehicle from moving if the driver’s door is open and it is in gear. they got that half right. the car won’t move forward with the door open, but it goes in reverse just fine. just exactly the situation that killed the actor. we took the car into the dealership twice to correct the problem with the patch. they reinstalled the software patch but nothing is changed and reflashed the body control module, but the problem remains. the problem is intermittent, occurring several times a week, but has not reproduced itself in the dealership. as an engineer it is obvious to me that the problem is related to the software patch that chrysler rushed to distribute after the negative publicity associated with actor who was killed. i have reported the problem to chrysler in addition to the dealership and chrysler insists the problem is unique. i don't believe it. i believe the patch was rushed to installation and doors that won't open and windows that won't go up or down are going to end up killing somebody.

Tl* the contact owns a 2015 jeep grand cherokee. the contact had not experienced any failures before the dealer completed a software update per nhtsa campaign number: 16v240000 (power train). while the vehicle was parked, the gear shifted out of position. the vehicle lunged forward at a high rate of speed and crashed into a wooden structure. there were no injuries and a police report was not filed. the contact was able to re-enter the vehicle to ensure the vehicle was placed in park. the dealer was unable to replicate and diagnose the failure. the vehicle was not repaired, but the structural damages were to be addressed by the insurance company. the vin was not included in nhtsa campaign number: 16v240000 (power train). the contact was unable to determine when the failure would recur. the manufacturer provided no solution. the vin was invalid. the failure mileage was not available. updated 11/17/16*lj *tr

Jeep went in for service to correct the recalled transmission electronic shift lever on saturday, aug. 6th at 12:30pm. picked up car from farrish jeep at 5pm same day. at 8pm on the same day, the car would not go out of park, though the shift lever was in drive while in my driveway. the dashboard displayed park, while shifter was in drive. exact thing happened with 2010 jeep wrangler in may, 2015 and farrish claimed to fix it 3 times in 36 hours. it had to be towed 3 times by the dealer, because the car rolled away from my teenage driver the same day we got it back from farrish(in a neighborhood) after they claimed to have fixed it. this happened 3 times in 36 hours.

Tl* the contact owns a 2015 jeep grand cherokee. whenever the engine was turned off or if the doors were open in any gear selection except for park, the gear shifter would shift independently into the park position. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the vehicle was previously repaired per nhtsa campaign number: 16v240000 (power train). the failure mileage was 8,500.

After two months from purchase the ventilated seats stop working. i have taken to the jeep dealer a total of four times now for repair and they have not fixed problem. dealer admits they cannot fix and said they opened a "star" case with the jeep engineers. this problem is with vehicle in motion and not in motion.

Tl* the contact owns a 2015 jeep grand cherokee. while driving 60 mph, the vehicle independently shifted into neutral when the gear shifter stick was in drive position. in addition, the vehicle dropped down in gears independently without warning, which caused the vehicle to slow down abruptly. the failure recurred whenever the vehicle was operated. the contact stated that the vin was included in nhtsa campaign number: 16v240000 (power train) and referenced the recall to the dealer. the vehicle was not diagnosed nor repaired. the manufacturer was not made aware of the failure. the failure mileage was 300.

The autonomous braking system on my jeep grand cherokees came on for no reason at 70 miles per hour with an empty road ahead of me. i was nearly hit from the rear, very scary.

While driving, the gear shift control mechanism will shift into neutral when inadvertently bumped. this has occurred on a few occasions while i was reaching across to the glove compartment, passenger seat, radio, or phone charger console area. all of these areas are near, or in line with, the gear shift control which is located in the middle of the car below the arm rest on the driver's right hand side. twice this has occurred on the highway when i was reaching for change for a toll. per the design (according to my dealer's customer service representative), the gear shift button doesn't require it to be pushed in when shifting from drive to neutral. so, when/if i lightly bump it (as i have without realizing it), it will simply & quietly shift from drive into neutral. it is a design flaw that is very dangerous. the button on the gear shift lever should require the driver to press it for any shift changes. the customer service agent at the dealership told me all the jeep gear shifts were designed this way. i asked him if i should file a complaint with jeep chrysler and he told me if i wanted to i could but ... then he just shrugged his shoulders. so, rather than taking the chance of being ignored i felt it was important file a complaint with the nhtsa before someone gets injured or killed.

Dec 30, 2015 i was broadsided by a van in my drivers side door causing my vehicle to roll over several times before crashing head on into a sound wall. i was pinned in the vehicle upside down with my right leg pinned up under the dash. the side curtain airbag deployed at the moment of impact, how ever my drivers airbag and knee bolsters did not deploy causing me to impact the steering wheel with my sternum and smashing both knees into the dash which caused my right leg to be pinned up underneath the dash. the terrible pain i had to suffer and still to this day experience was the worst pain i have ever felt in my life. we complied with the safety recall we received regarding the airbags, but on 3 different occastions of taking the jeep into the dealership for warranty repairs they never performed the required safety recall repair. i was told that they were still waiting on the software program from chrysler. the dealership in which the jeep was purchased was: turlock chrysler dodge/jeep 1600 auto mall drive turlock, ca 95380 209/ 250-5800 purchase date: september 20, 2014 i was traveling westbound on briggsmore avenue doing 43 mph when i entered the intersection at rose avenue i was broadsided on my drive rside door by a lady who ran the red light doing approximately 40 mph causing me roll over a couple of times and spin out of control until i crashed head on (upside down) into a sound wall, then bounced off the wall and crashed again through the sound wall with the rear end of my vehicle finally coming to a stop, i was pinned in the vehicle, upside down and my right leg was pinned up under the dash. the drivers side curtain airbag deployed at impact, however none of the other airbags deployed causing me to fully impact my chest into the steering wheel, and smashed both of my knees into the knee bolster part of the dash, wedging my leg up underneath the dash

Tl* the contact owns a 2015 jeep grand cherokee. when the contact clicked the function button for the head lamps, the fuel lid opened without warning. the contact constantly had to check to ensure that the fuel cap door was closed due to the failure. the manufacturer was notified of the failure. the failure mileage was not available. ...updated 09/15/16 *bf updated 09/20/16*lj *tr

I wanted to let you know that the recall fix on the 2015 jeep cherokee for the transmission problem (difficulty getting the car into park, going into reverse instead) is still occurring after the “recall repair” by chrysler. i have owned a 2015 jeep cherokee summit since december 2014. there is a change to the shifting mechanism with the recall repair, however, problems still exist in getting the car into park. i still have to be extremely careful and double check to make sure that the car is in park and not reverse when i attempt to exit the car. the shift to park should be easy and the casual driver (renter/ borrower/ young adult driver) of this type of vehicle is in danger of a life threatening incidence if they are not adequately trained on how to effectively place the car in park. it just does not operate safely and requires too much attention to execute, what should be, a simple driver function. after the recall repair, i am still experiencing incidences where the car will roll in reverse when i think it should be in park. please, please, please address this again with chrysler and require them to provide a permanent fix to this severe and dangerous issue.

Vehicle was being parked in my garage moving slowly forward with no application of throttle and began to suddenly accelerate. standing on the brake would not fully hold it and it went into rear wall .

I currently lease a 2015 jeep grand cherokee ltd. while driving at 65mph the car downshifted without any input from driver nearly causing a collision. in a separate incident, car traveling about 65mph car upshifted independently while in drive gear. car finally stopped safely, restarted and was normal. another incident, car had been parked with engine off for more than 20 minutes in parking place. vehicle put into reverse, showing on instrument panel, gear shift, and backup remote camera. when accelerator pressed while in reverse, vehicle shot forward nearly hitting brick wall. vehicle shifting is slow to react when stopped and then put in reverse and then drive when parking, merging into traffic, etc. recall 16v240000 was installed immediately upon complaint to dealer. vehicle still shifts roughly while in motion. contacted chrysler and dealer about dangerous conditions to no avail. dealer cannot help without approval of chrysler capital :leasing to change out vehicle! i could not live with myself if vehicle should act on its own and kill or hurt someone else! i have never had an accident in more than 50 years of driving and have driven and owned more than 10 different makes of vehicles, including 5 jeep grand cherokees. jeep's brand has been damaged irreparably when a vehicle's manufacturer refuses to take a dangerous vehicle off the road after multiple recalls for the same model and others in its model line! it is also noted that the first 11 digits of the vin (with similar problems are within one number of mine), appears on this website! when first speaking with fca employees, the onus was put on the operator, not the vehicle! fca needs to be accountable for their own products! fca refused additional help because vehicle wasn't taken to dealer enough times! issues do not show on diagnostics. vehicle mileage approx. 3600 at time of incidents.

Tl* the contact owns a 2015 jeep grand cherokee. while approaching a stop sign, the auto parking gauge indicator illuminated and the vehicle shifted into the park position. the failure recurred three additional times. the vehicle was serviced per nhtsa campaign number: 16v240000 (power train), but the remedy failed to repair the vehicle. the vehicle was towed to the dealer, but they were unable to duplicate the failure. the tow truck driver wtinessed the failure. the manufacturer was not made aware of the failure. the failure mileage was 13,612.

After owning my jeep grand cherokee for about 6 months i was driving on the highway and my car would not accelerate faster than 40 mph, the rpms were going up but no matter how hard i pressed on the gas the car would not go any faster. i took it to the dealership and was told it was a computer issue and they reprogrammed the computer. again a few months later the car did the same thing while driving on the street, not accelerating faster than about 20mph and the rpms going up. the car also started downshifting hard when coming to a stop. once i started driving after coming to a stop the car also felt like it was shifting hard into gear. i brought the car back to the dealership and again the complaint could not be duplicated. so a computer update was done again and the problem seemed ok for a few months again. the problem is not a constant one so duplicating it will be hard. it is random and does not seem to happen at any specific time. it happened twice while i was on the highway and is a safety issue if i can not accelerate, especially when i am changing lanes. in total i have brought my car in 4 times within 2 years for the same problem. once or twice i was told that they did feel the hard shifting when coming to a stop or accelerating after stopping but all that was done was a computer update. my fear is having an accident on the highway if i can not accelerate. sometimes when coming to a stop it shifts so hard it almost sounds like a hard popping noise. at this point i do not know what to do, my car has 25,000 and is now 26 months old, the warranty will expire in about 10 mos or 36,000 and then i am sure the problem will be found & it will probably be the transmission and cost me several thousand dollars!! i contacted jeep corp office 800-992-1997 and was told try to open a starcase so the "special mechanics" can look at it, why aren't all the mech special??

2015 jeep grand cherokee. consumer writes in regards to airbag issue. *ld the consumer stated he was broad sided in the driver's door and none of the air bags deployed. the consumer suffered minor injuries. the vehicle was declared totaled. *jb

The rear passenger seat belt latch is not flexible at an angle below the seat. as a result, the contact was unable to latch the seat belt. even if the seat belt is forced to latch, the belt stuck in the corner of the buckle unless you adjust to the right angle to tighten the belt. this is totally not safe to any passenger (especially any child). over time the seat belt also gets wrinkle from stuck in the corner of the buckle and it does not roll back by itself. i saw someone asked the jeep dealer about the problem online but the dealer told the consumer to purchase a seatbelt extension. i do not think it is fair or a safe future to any jeep consumer. i'm hoping jeep can resolve the belt buckle or wrinkle belt issues.

Vehicle rolls forward while in park while in driveway.

I was traveling up interstate 95 just passed exit 26 in connecticut. as i approached exit 27 a a vehicle in the exit only lane merged into the slow lane in front of me. i proceeded to then accelerate around the vehicle that had crossed in front of me and immediately as i accelerated the vehicle began to accelerate uncontrollably to an unsafe speed. i shifted the car into neutral and braked and steered appropriately. as my vehicle began to slow i then proceeded to shift the car back into drive hoping that the issue would be resolved. while my vehicle was a neutral i tapped the gas pedal in hopes of if it was jammed or stock it would come loose and i would be able to control the acceleration of the vehicle. unfortunately the pedal did not come on stock as i proceeded to drive i realize that my speed was dropping to an unsafe rate while being on an interstate i proceeded to shift my car back into drive only to have the pedal that was still pressed to the floor accelerate the vehicle uncontrollable to again in unsafe speed. after i proceeded to stomp on the throttle in hopes of loosening it from whatever it was that was causing it to be stuck in the open position, the pedal finally returned to its on stock position with a loud bang. i don't proceeded to steer immediately off the highway at the next available exit and turn the vehicle off...updated 04/20/17 *bf ..updated 05/09/17 *bf the consumer stated the floor mat closest to the accelerator was trimmed, but the failure recurred. the dealer was unable to duplicate the failure. *js *cn

Vehicle crash avoidance system engages with sudden hard braking and alerts when there is no other vehicle in the vicinity. see "other documentation" for full description of problem.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train). the contacted called the dealer to schedule an appointment several times, but they were unable to provide a reasonable time frame to complete the recall repair. in addition, while the vehicle was placed in park on an incline, the gear selector independently reversed down the incline and crashed into a fence. the driver sustained bruises to the knees and shoulders, which required medical attention. a police report was filed. the vehicle was to be towed to a dealer for further inspection. the manufacturer was notified of the failure and the contact was waiting on an investigation to determine the manufacturer's solution. the failure mileage was not available. parts distribution disconnect.

When starting to drive and the vehicle shirt from first to second there is a major hesitation, also the car has a hard shift when changing gears. while breaking the vehicle lurches forward causing a jerking of passengers, and leaving me feeling like i'm going to run into the back of someone. it's getting to the point where i'm scared to drive this vehicle for fear of getting in an accident and being injured or injuring someone else

After parking my 2015 in the driveway, turning the engine off and exiting the car, the vehicle began rolling down the driveway. our 12 year old son was outside and alerted me of the rolling vehicle and instinctively ran to try to stop it. i was able to get him away from the vehicle and get back into the vehicle to stop it before it crossed the street. there is a known issue with the shifting on this model. a recall was issued. this incident occurred after the recall work was completed on the vehicle. i backed the car back into the driveway and ensured the car was in park, engine off, door open and again, the vehicle rolled forward several feet. i started the vehicle again, backed it back up into the driveway, made certain it was in park and since we had some icy conditions, i asked my son to verify the passenger side wheels were rolling and not sliding while i watched the driver side wheels. we confirmed that all 4 wheels were rolling. i again backed the car up, set the parking brake, put a block in front of the wheel and took my car to the dealer the next morning. the dealer could not re-create the issue. they verified the recall was properly completed. they contacted chrysler. chrysler said that unless it could be duplicated, they could not do anything. this could have had a catastrophic consequence if someone had been in front of the runaway vehicle. the technician at the dealership had been told that there was a mechanical issue that could cause this roll-away, but since they could not re-create the problem, chrysler would not fix it under warranty. i certainly hope that no one is injured or killed due to chrysler's negligence in getting to the root of this problem.

While driving down the freeway my engine shut itself off and went into neutral. i noticed a lot of smoke/steam coming out of the back of my car. i pulled my car over to the shoulder and stopped it. i opened the hood to see if i could see what the issue was but was unable to immediately see the issue. there was a lot of steam/smoke coming out of the hood. i got back in my car to call aaa for a tow and while on the phone i noticed an orange glow from the engine compartment. i immediately hung up and called 911. then got all my belongings out of the car and at this point the fire had engulfed the front of the car. chp and fire department showed up. the car is a total loss.

A big warning comes on my dash board saying brakes and automatically stops while driving on the highway. this happened twice. it is scarey because there is no reason i need to brake nor can i control that the car is force braking it self. i have read 2 other complaints about this issue and both have ended in crashing the vehicle due to the computer force braking itself in the suv.

The car refuses to start. it won't turnover. it is completely silent. the push start will not work.

Drivers side headrest deployed for no reason while driving.

2 of 4 wheels have cracked right along the seam at under 60,000 miles

I continue to have service shifter and check engine issues with my vehicle, which have been ongoing for the last three years. this has occurred while stationary, in motion both on city/neighborhood streets or on the highway. it's happened while turning and in park. when the check engine and service shifter lights come one, in many cases the car goes into limp mode and i lose the ability to accelerate, which causes a severe safety risk if it occurs while turning or going down the highway. many times my dashboard will go completely black for seconds and my wind shield wipers will turn on. my car has been in the dealership for service related to this issue for 180 days over the past three years and they are unable to resolve the issue. they have replaced the steering control module, the tcm, the telemax communication module, the transmission, and the shifter, but the issue always comes back. over the last six months the issues have gotten worse and the vehicle is getting more unsafe to drive. based on my research there are a significant amount of these issues and fca should take action.

Defective active headrest - active headrest deployed while vehicle was sitting in driveway. plastic components broken which hold active headrest

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v475000 (engine and engine cooling) however, the part to do the recall repair was unavailable. the contact called fair oaks chantilly chrysler jeep dodge ram (4170 auto park cir, chantilly, va 20151; (703) 961-9900) where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while driving at various speeds, the transmission would erroneously switch to the sports mode and a wining noise would occur while accelerating. also, while accelerating the vehicle would jerk and vibrate. the vehicle was taken to the local dealer frontier chrysler located at 5801 tx-327 spur, lubbock, tx 79424 who was unable to determine the cause of the failure. the vehicle was later taken to an independent mechanic who diagnosed that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 20,000.

The shifter began jumping out of gear about october, 2020...when i would put in park getting out it had moved back to drive and i had to quickly get back in and put back in park. there had been an earlier re call, took to dealer ship and they supposedly fixed whatever problem was. at time of recall i did not have any problems. as time wore on i began to have shifter problems. the light on shifter began to go off and on and it getting out of shift became more frequent ...took to dealership in southaven ms...service mgr said there had no complaints...my research showed different...he said they would have to replace place but back order...this was in november. it is now january, 21 and i am still driving and the shifter is still on back order, according to landers jeep they know when they will be able to replace with corp saying that 357 shifters so far are on back order...that is all that they would do....this situation is not only dangerous but scary...chrysler continues to shove under the rug issues with the shifter and doesn't seem to care about customers who need more than just lies and blank stares.

This 2015 jeep grand cherokee ecodiesel has an open recall for the egr system (recall w79). on december 29, 2020, the malfunction indicator light came on. i called the dealer (turnersville jeep) for an appointment on monday, january 4, 2021. the first available appointment was on tuesday, january 12 2021. this dealer kept the vehicle until friday, january 15. this dealer declined to repair the egr system under the w79 recall, but did replace all fuel injectors and the fuel tubes after finding the fuel injectors restricted. this dealer then cleared the dtc p026c-00 and performed a stationary regeneration. i picked the vehicle up at 5:15 pm on friday, january 15, 2021 and proceeded to road test the vehicle. after about 75 miles of driving, i suffered a exteme and sudden loss of power at approximately 7:30 pm; the dash indicators included the malfunction indicator lamp, an error regarding the throttle body, and an error that the oil pressure was low. as i coasted to a stop, smoke began to rapidly pour from the hood cover and began to enter the cabin through the hvac vents. i vacated the vehicle immediately and under some duress. the smoke continued to billow from the engine area of the vehicle and i could see it continue to enter the cabin. at approximately 9:00 pm on january 15, the vehicle was delivered by flatbed to pellegrino jeep. i spoke with the pellegrino jeep service department on saturday, january 16, 2021, but they were unable to provide a commitment to examine the vehicle. i opened case #78239258 with fca (jeep) us llc customer service. as of january 20 at 11:30 am, i do not have feedback on this case. the dealer has also provided no commitment to examine the vehicle. i believe this vehicle suffered a failure due to the inability of fca and it's dealers to remediate recall w79.

The driver side seat belt does not retract back to position. when parked and exiting the vehicle the seat belt hangs and gets caught in the door. this has to be a safety issue with the seat belt fitting so loose because it no longer retracts.

2015 grand cherokee. consumer writes in regards egr system safety recall. *ld the consumer stated the vehicle was sold with an open recall that had no available remedy. the vehicle is not being used. *js

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while driving between 55 and 60 mph, the gear shifter independently shifted out of gear. the contact stated that she almost got into an accident because the vehicle almost completely stop. the contact stated that she coasted over to the side of the road shifted gear back into drive and was able to drive normally. the vehicle was taken to doug henry chrysler dodge jeep ram (4051 w vernon ave, kinston, nc 28504) where it was diagnosed that the gear assembly needed to be replaced. the vehicle was not yet repaired due to the repair part not being ordered. the manufacturer was not made aware of the failure. the failure mileage was approximately 79,000.

I have been alerted to two (2) safety recalls which may lead to bodily harm or even death. the manufacturer states that "the remedy for this condition is not yet available". so, each time i use this vehicle, i am exposing myself and any passengers to potentially grave danger. this is unacceptable. the manufacturer must be given a finite time period to either remedy the problem or repurchase the vehicle, from the legal owner. recalls as follows: aug 13,2020 manufacturer recall numberw58 nhtsa recall number20v-475 recall statusrecall incomplete, remedy not yet available nov 12,2020 manufacturer recall numberw79 nhtsa recall number20v-699 recall statusrecall incomplete, remedy not yet available

Heat stopped working just cut off climate off screen indicates

While driving, passenger headrest deployed. plastic brackets inside headrest which keeps active headrest closed, has broken. headrest no longer usable.

I was traveling at a 60mph speed on a highway when i noticed that my oil temp light came on and read 285 degrees in my options list yet the stationary oil temp read in the middle. i pulled over, let the engine cool, checked the oil and coolant (all fine). after 45 minutes, it cooled to about 130 degrees, so i continued on. i drove about a mile when it heated back up again, the jeep jerked, smoke started to come out of the engine, and it turned off. i luckily was able to turn into a parking lot before it died. since i was out of state traveling and it was late in the evening, i needed to find a place to stay if my jeep would start (it did). i found a hotel 3 miles away from my location. the engine had cooled, i had opened the hood and saw no damage. i drove 35mph for the 3 miles as i watched the oil temp climb. i made it to the hotel, was parking when the cabin filled with smoke. i opened the windows, shut off the jeep and got out. i did see flames come out of the hood and something on fire fell from under the engine area. i called 911. something in the engine compartment actually put the fire out before the fire department arrived. they still proceeded to douse the engine and disconnect the battery. i then found out there was a recall (w79) on the 2015 ecodiesel jeep grand cherokees for the (erg) exhaust gas recirculation coolers that are susceptible to thermal fatigue. this can cause the cooler to crack, allow preheated, vaporized coolant to interact with other hydrocarbons and air in the system that may lead to a vehicle fire. this recall was not scheduled to officially be released until december 31, 2020. 20 days after my jeep fire.

Last five to six weeks the lights on the passenger right side back and front goes completely out back and front then come back on two hours later i have a appointment at the dealership to see what's going on

The headrest popped out while the car was parked in our driveway. the plastic in the headrest appears to be broken.

Driving down road the vehicle lost power and the vehicle stalled customer stated the heater light came on also,customer states the ac wasnt working at the same time vehicle towed home. tried to add water the to vehicle put noticed it was leaking customer had vehicle towed to dealership tech perform diag and inspection found coolant leak coming from heater hose also perform block test fail rec. teardown cyl heads for inspection

Seatbelt having trouble retracting.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 20v475000 (engine and engine cooling) and 20v699000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. autonation chrysler dodge jeep (200 automall dr, roseville, ca 95661) and the manufacturer were made aware of the issue. the contact had experienced the failure listed in the recalls. the failure mileage was 65,704. vin tool confirms parts not available.

Head restraint deployed without a rear end collision or any other moving event my wife was simply loading the dog into the car as it was sitting in parking lot at vet office.

Car says service shifter on the dash, shifter won’t light up and i do not have to press the button in the knob to put car into gear, usually you would have to press the button.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer mullahey chrysler dodge jeep ram (740 buena fortuna circle, atascadero, ca 93422) was contacted and confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact stated while driving at various speeds, the service shifter warning light illuminated. the vehicle was taken to the dealer where it was diagnosed and determined that the thermal fracture needed to be replaced. the vehicle was not repaired. the failure recurred. vin tool confirms parts not available. the failure mileage was approximately 56,700.

Brake service apt. discovered a leak in the steering column. leaking onto the boot and requiring a full replacement of the steering system. $2,000! 2015 jeep gc. there are so many complaints of this issue with jeep gc's dating back to the earlier 2000 models. they need to recall these jeeps and get this figured out as hydrolic fluid used in steering is highly flammable, corrosive to the boots and pervasive in these suvs!

I thought somehow i broke my headrest and didn't realize. but when i went to look it up and to my surprise i see hundreds of people with he same exact issue. car was not moving and was parked behind my business, came back to the headrest deployed. surprised jeep hasn't recalled this yet seems like a major issue, can't even imagine if someone was sitting and it exploded.

I am having constant valve tapping in my engine. it doesn't matter if its cold or warm, it taps continuously. i have 114,000 miles on my vehicle, but have kept up on all vehicle maintenance including the required synthetic oil changes. i still have the original brakes on my jeep, so it's not driven hard. i just don't think there should be tapping with a vehicle with this amount of mileage.

I have a diesel engine which has a very obvious lag in getting power to the transmission. this is getting worse and affects my ability to enter in to traffic safely.even if i have allowed for safe distance to merge into a lane i never know if my car will speed up quickly enough so as to not get hit

Within the same month period of time both passenger and driver side seat belts are now completely failing to retract. earlier this year they started retracting more slowly but now will not retract at all making the seat belts essentially useless. i've taken this vehicle to the local dealer who reports the retraction assembly needs to be replaced on both sides. the vehicle is going on 6 years old with limited use on the passenger side. the dealer quoted me $1200 to replace both sides. this is a very expensive repair to be doing every 5-6 years. safety equipment should be more reliable and durable than 6 years.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle hesitated to accelerate when the accelerator pedal was depressed. the contact stated that the speedometer read a higher speed than the actual speed of the vehicle. the contact received notification of nhtsa campaign number: 16v529000 (power train) however, the part for the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure the failure mileage was approximately 32,000. part distribution disconnect. updated 03/01/17*lj *cn

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was parked, it rolled away and crashed into a parked vehicle. a police report was not filed and there were no injuries. the vehicle was not diagnosed or repaired. the manufacturer informed the contact that an investigator would diagnose the vehicle the vin was included in nhtsa campaign number: 16v240000 (power train). the manufacturer was notified of the failure. the failure mileage was unknown. updated 02/21/17*lj *tr

Tl* the contact owns a 2015 jeep grand cherokee. the contact observed that the forward collision warning sensor failed without warning. the vehicle was taken to the dealer on two occasions. the first time it was diagnosed that the main sensor failed and needed to be replaced. the sensor was repaired, but the failure recurred. after the second failure, it was diagnosed that the radio failed and needed to be repaired due to it being the brain of the system. the radio was replaced, but the failure recurred. the manufacturer was made aware of the failure. the failure mileage was approximately 600.

2015 jeep grand cherokee. consumer writes in regards to transmission electronic shift lever recall repair issues. *smd the dealer claimed the recall was performed. however, the recall letter the consumer received stated the recall was not complete. *jb

Tl* the contact owns a 2015 jeep grand cherokee. after the contact recently purchased the vehicle, the dealer indicated that the power train recall needed to be completed. the contact was advised to schedule a repair appointment as soon as possible. the contact was uncertain as to why the recall repair was not completed before the vehicle was sold. the manufacturer was not notified. the nhtsa campaign number was not provided. the contact had not experienced a failure.

Purchased jeep sept. 2015. received notice of recall. took in aug.2016. never any problem until they updated it. since then,it has went into park when trying to back up, when in n, refuses to go into park. after several attempts, finally does. very concerned it will decide to jump into park when i'm on interstate going 65 mph. took it in again and they ckd it out and said nothing wrong. i'm not convinced, at all. called dealer i leased it from. he said make sure you brake first before engaging. well, i've been driving since i was 16, have never just put into any gear before braking. the whole situation is very annoying and concerning . now what? *tr

We purchased our car in october 2015 and recently our engine light came on . we took the truck to barbera's to find out the problem and was told we need a new thermostat and we just can't imagine how or why we would need that with the car being new with only 18k miles on it.. we mostly use the vehicle to get my husband to and from work...so it's mostly highway driven 5 days a week.

Tl* the contact owns a 2015 jeep grand cherokee. while driving approximately 35 mph, the vehicle stalled and all the warning indicators illuminated. the contact started the vehicle again, placed fuel in the vehicle, and drove home. the contact shut off the vehicle and heard an unusual noise. also, a burning odor emanated from the vents and flames appeared around the dashboard. the headliner and carpet were burned. the fire department extinguished the fire. the contact was awaiting an insurance evaluation. the manufacturer was notified of the failure. the approximate failure mileage was 8,500. ..updated 07/20/17 *bf *cn

Placed vehicle into park took foot off the brake before turning vehicle off. vehicle then began to drive forward striking concrete barrier at fuel station. minor damage to front bumper of vehicle.

Key fob is designed with large buttons flush with the face of the fob. this vehicle has been unknowingly remote started twice (once in an attached garage) simply by having the fob in my pocket and bending over for something as simple as tying shoes. panic alarm has been activated several times by similar normal actions. these buttons should be recessed to protect from unintentional activation. a running car in a closed attached garage in not a good thing. *tr

We were driving on the highway to maryland for thanksgiving, and while driving on the straight highway 60 miles an hour the sunroof just exploded and shattered, a lot of glass fell on top of our clothes and inside the car. it completely swerved the car but we didn't lose control and stopped at a gas station on one of the rest stops.

I own a 2015 jeep grand cherokee laredo limited, purchased from a dealer new. last week i pulled into my driveway, turned the jeep off and went to get out and my alarm system went off. could not turn it off with either fob, i was even able to start it up and drive. remote start would not work for 3 days. cruise control just turns off when it wants while driving on interstate over 60 mph. gps states i'm off route and freezes in the location where it happened on interstate, normal weather(no overcast/fog). wipers just start working while sitting in the driveway idling, as you're driving...no dust, rain, bugs etc...windshield leaks and rain comes in from behind the rearview mirror/sunglass holder when it rains and you have to take a sharp turn(not with normal turns)...leaks down on cell phone which sits in little cubby to charge. the vehicle surges when going under 20 mph, usually when you are trying to start from a stop is when it' worse. under 25k miles and i am afraid as to what might happen next.

My car transmission shifted was recalled and i had the fixes made in june of 2016. prior to that there were several instances my safety had been compromised due to the shifter. since then i have continued to have issues with the shifter coming out of park into neutral. today i pulled into a parking spot and placed my car into park. i reached behind me to grab my purse from the back seat and in that time my car had gone from park to neutral rolled forward, hitting the parked car in front of me. it was a minor collision but could have been much worse. the electronic shifters in these cars are not safe.

I entered the parking lot of a gas station and put the vehicle in park but left the engine running. i exited the vehicle and when i returned 30 seconds later i found it had rolled 50 feet and struck a building. instead of "park" i found the vehicle in "neutral". nobody was injured but i have damage to my vehicle and property damage to a library.

Leather dash has massive wrinkles that popped up very fast and seemingly out of nowhere. vehicle has only 39,000 miles and has been well kept. again the wrinkles came from nowhere and worsened within only a couple of days.

Received a recall 1 month go but the dealer cannot repair-no parts!! recall w58 "a loss of motive power can result in a vehicle crash without prior warning" now i am frightened to drive to work but no way to get it repaired???

The seat rest popped opened and it cannot be pushed backed together. i was parked at the time when the incident occurred. both seat belt locks do not open properly without pushing down the buckle into the lock while pressing on the release button at the same time. this has been ongoing for a couple of years.

The leather on the dashboard is bubbling. there is some sort of glue issue on the vehicle.

The driver’s side headrest popped open for no reason. there had been no collision. on inspection of the release mechanism it’s apparent that the plastic piece, retaining a pin, broke and caused the headrest to release and pop forward. the vehicle was stationary (parked in parking lot) when this happened. had someone been driving this would have caused an injury.

I was driving on a highway at approximately 5 mph. i was in a line of traffic and we were nearing a stop sign when i heard a very loud noise and felt something hit the back of my head, thrusting my head forward. i initially thought i had been rear ended by another vehicle, but then i discovered that my headrest had spontaneously deployed. the headrest is unable to be reset because the plastic pieces that keep it together are broken, which appears to be why it spontaneously deployed.

Shortly after i turned right, while leaving a parking lot at low speed, out of the blue i was forcefully hit in the back of my head. i pulled over in confusion to assess what had happened. there were no flying objects in the car, nor other cars behind me, as i briefly wondered if i had been rear-ended. upon leaving my vehicle, i immediately saw that the headrest was split open, and was the cause of the hard smack on the head.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated while decelerating, the vehicle surged and lunged forward without warning. the contact indicated that the failure had occurred on multiple occasions, nearly causing a crash into another vehicle. the vehicle was taken to koons tysons chrysler jeep located at 2050 chain bridge rd, vienna, va 22182, to be repaired however, the failure recurred. the manufacturer was notified of the failure. the approximate failure mileage was 65,000.

Evaporator core behind the dash has developed a leak after 65,000 miles, without any off road use or being involved in any crashes. paid $50,000. for this vehicle and expected it to last longer, especially without a $3000 repair that is a not a result of wear and tear.

Last year (2019), i reported that my drivers side headrest restraint system in my 2015 jeep grand cherokee deployed due to defective parts. in october 2020, 12 months later and an additional 12,000 miles my passengers side headrest restraint system also deployed. no injuries and no none was in the vehicle when they deployed. fca will not cover any repairs. the jeep has 72,000 miles. fca needs to recall these headrests.

While driving down the highway at approximately 65mph i noticed that the headrest position was more intrusive than usual. i attempted to push the headrest back to a normal position. it moved as though it were spring loaded. suddenly i heard a pop and my head was shoved forward. the headrest had deployed. i recovered pieces of broken black plastic from my garments

My jeep was parked on a level area while it was raining and when i opened my trunk i noticed water leaking into the trunk area from the ceiling flowing rather quickly. it appears to be coming from the area where the passenger rear quarter panel and the roof meet. it never leaked before and nothing has happened (no accidents etc) to compromise the jeep. not sure if one of the seals is starting to fail.

While sitting completely still at a red light on a city street, my jeep grand cherokee headrest popped. my head was pushed forward and a loud popping sound occurred. i pulled over to assess what exactly happened and noted that the headrest had sprung upwards and forward. further visual assessment revealed that two plastic pieces appeared to have exploded for no reason.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v475000 (engine and engine cooling) however, the part to do the recall repair was unavailable. larry h. miller casa chrysler jeep (9733 coors blvd nw, albuquerque, nm 87114; (505) 633-2050) was contacted and it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated that the vehicle nearly stalled while driving at random speeds. the approximate failure mileage was 83,000. vin tool confirms parts not available.

The firewall inside engine compartment has heat damage from excessive heat coming from engine area near turbo. it appears there may have been fire. potential fire hazard. dealer wants to charge me to diagnose and engine is still under warranty. i called fca customer care and they said there is nothing they can do about dealer charge never thought it is warranty item.*dt the consumer provided photos. *tr

Driver side active headrest restraint deployed while parked. no accident occurred. material failure caused the deployment, the headrest is now broken and needs to be replaced.

Yes i am driving an the service shifter comes on. it has come on multiple time and even changed the gear i was in while i was driving on its own.

We were driving on the highways approximately 65 when my daughter turned to get something from the back seat. her arm hit the headrests and it deployed. looking at it further saw that it was broken.

Went out to driveway to get in car and headrest on drivers seat was split open, exposing all insides and will not go back together.

My 2015 jeep grand cherokee driver side headrest clips broke on their own

Was traveling down the highway when all of a sudden the passenger headrest deployed. there was no contact from another vehicle. i didnt hit any pot holes or bumps that may have triggered this to happen. just happened out of nowhere. very load when it happened

The head rest on the driver side seat popped out while i was driving at about 25 miles per hour. no accident was involved.

My passenger side active headrest system deployed while driving without any accident. the plastic clip assembly inside is destroyed and seems like it was not properly built to retain the pressure.

We just got in the car and my wife sut the door and the head rest exploded on the passenger side

(stationary) waiting while the transmission was in park position, the passenger headrest pop out forward and separated from the headrest trim (back of headrest ) vehicle was not moving and there was “no” collisions to any part of the vehicle. it just popped out without any reason. if my wife was in that seat at the time of this incident she might had been seriously injured due to a previous broken neck.

I was sitting in my 2015 jeep grand cherokee, parked and not moving. while sitting here waiting on an appointment, i was stretching and my elbow tapped the front of the head rest, the head rest popped forward. i had the same issue happen with the passenger head rest a little over a year ago when it popped without anyone sitting in the seat.

Upon entering the vehicle, i found active head restraint (ahr) on the passenger side in a deployed position. visual inspection showed that plastic encasing safety pin has cracked and allowed the pin to separate, with metal hooks on the opposite side retaining the pin. the vehicle was parked in a carport overnight, and the fact that the hooks have not released the pin indicated that the deployment was not triggered by a collision, as it was designed to do. i am uncertain that a blow to the back of the head would cause a neck injury as alleged by some who have experienced the same problem while seated. however, it would have been a surprise and a major distraction; and as such, could indeed cause a traffic accident. i believe that these headrests must be recalled as soon as possible, as the design is defective, with plastic degrading further over time, and causing more of these accidental deployments to occur. i also noticed, that many vehicle owners have categorized this as an airbag problem. while the ahr is considered to be a part of jeep grand cherokee's passive restraint system, there are no actual airbags inside or any other explosive material inside the ahr, only cheap plastic retaining a safety pin under 75 lbs of tension.

Headrest deployed without any accident while vehicle is parked.

I got a service engine soon light. when i took it to the dealer they said it was purge valve on the evaporator system. i encounter the same problem on my 2014 dodge durango at the same mileage. i think chrysler has a systemic problem with this part of their emission system.

The passenger side headrest deployed. the car was sitting in the driveway. no one was hurt. it appears that the plastic pieces clamped on to the metal bar that was holding the headrest closed broke, causing the headrest to open. i notified jeep customer care and they told me someone would call me concerning my case and i have not received that call at this time.

Took my jeep in for a routine oil change and was told that both ends of the steering box are leaking will need repair at a cost of nearly $2400.00. in researching this problem i discovered hundreds of complaints across the country for this same problem as well as a recall of jeep products in 2011-2012 for the same problems that resulted in injuries to drivers and fires in vehicles. this is a well known problem with previous precedent from prior model years that needs to be addressed through a recall process before some gets injured or killed or a vehicle catches fire. the service advisor even admitted that they see a lot of these issues with the jeep product.

September 14,2020 monday september 14, 2020 . left work at 8:10 am. was driving home on n cherokee ave . got to stop light o ross clark cr. turned right at light. accelerated . to speed went through light at denton road . just past techway automotive and before life south community blood bank. bam i thought i had been hit from behind , my head went forward. felt like someone punched the back of my head rest. it pushed me to steering wheel . this was in tragic at 8:30 in morning. i was with in 1 mile of dothan jeep chrysler dodge. they said they do not have any recalls on it. but they did say it was an air bag. could not tell me how this can just happen driving down the road.

Passenger headrest burst open in vehicle unexpectedly while vehicle was in motion.

A warning flashed temporarily on the dashboard while i was driving on a normal paved road indicating a suspension problem needs to be addressed. when i parked the vehicle, i noticed the air ride suspension was completely inflated on the vehicle which made it appear lifted high above the tires. this had never happened before. nothing prior to this point made me think there was a pending problem with the suspension.. i brought the vehicle to a legitimate jeep dealership trusting in their trained technicians. they had the vehicle for 21 days, each day telling me they did not understand what was wrong. the dealership even had to consult with corporate engineers to ultimately fix the problem. the cost to me was $1525.00

Front passenger seat headrest deployed while sitting in the seat. i was not hit at anytime.

Driver's side airbag located in headrest deployed when starting vehicle. car was in park and was not involved in an accident.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated while driving 40 mph, the instrument panel indicated that the vehicle was in neutral. the contact stated that she parked on side of the road and was unable to shift into any gears other than neutral. the vehicle was not drivable. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the manufacturer had not been informed of failure. the failure mileage was approximately 83,000.

While driving approaching a stop my driver side headrest air bag deployed striking me in the head and almost causing an accident with the stopped vehicle infont of me. upon resuming driving no airbag indicator light was present. when i arrived at my home i noticed the retainer did not release rather the plastic around the retainer pin failed causing deployment. i see this is an ongoing problem with many and fear the passengers side will fail next.

The passenger active head restraint deployed unexpectedly and jolted my wife’s head hurting her neck which is stiff and sore. the car was parked on city street and my wife just stepped in and sat down when the head restraint deployed. the two hooks inside the head restraint appear to be defective. one hook broke completely off, and the other is cracked and barely attached to the head restraint.*dt*jb

Headrest deployed unexpectedly

My passenger side active head restraint suddenly deployed, without warning, from my headrest while driving the vehicle. the vehicle was being driven on a straight residential street at approximately 35 mph. the vehicle was not involved in any type of front or rear collision and had not encountered any broken pavement, bumps, or potholes when the deployment occurred. no one was sitting in the passenger seat when the headrest deployed, but the noise and force of the deployment was startling. i'm obviously very concerned that the driver's side headrest may also deploy at any time while driving, possibly causing an accident or injury.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while driving 60 mph, with her children in the vehicle, the vehicle stopped communicating with the engine and no rpm. the accelerator pedal was depressed however, the vehicle failed to respond. the check engine warning light illuminated. the instrument panel remained illuminated. the vehicle was coasted to the side of the road, where the vehicle was shutoff and restarted after two attempts. the vehicle was taken to the empire chrysler jeep dodge ram of west islip located at 555 sunrise hwy, west islip, ny 11795, where a diagnostic test, and a road test were performed however, the technician was unable to duplicate the failure. the contact was informed that there was nothing wrong with the vehicle. the contact stated that she felt unsafe driving the vehicle. the manufacturer was not made aware of the failure. the failure mileage was approximately 60,000.

The passenger headrest deployed on its own while the car was in motion as i approach the stop light. luckily my son did not suffer any injuries. if it had been in the driver's seat, it would of caused a major accident.

Vehicle was stationary, in park, in a parking lot, and no collision occurred. driver, front passenger, and two rear seat passengers were in the vehicle. front passenger headrest deployed without warning striking front passenger in the back of the head. vehicle mileage approximately 50,000 miles. there are numerous online accounts of the active headrest deploying without a vehicle collision due to less than adequate reliability of parts within the active headrest assembly. i am requesting replacement through local dealership; initial feedback is the part is not covered and i have to pay to replace it. even with a replacement-in-kind active headrest, the expected reliability is suspect. the oem design should be revisited to ensure safe and reliable operations.

Driving home from work engine lost power smoked a little then burst into flames on a city street 3:45pm.*dt*dt*jb*jb

Headrest pop off on its own on driver and passenger seat

2015 jeep grand cherokee srt carbon fiber trim is warping on the front dash

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the service shifter warning light illuminated. the contact stated that while idle in the driveway, the vehicle suddenly began to drift backwards. the contact stated that the driver was able to depress the brake pedal and stop the vehicle. the contact took the vehicle to the dealer (antioch chrysler dodge jeep ram address: 105 il-173, antioch, il 60002 phone: (847) 395-0200) who diagnosed that the vehicle's shifter needed to be replaced. the vehicle had not been repaired as of yet. the manufacturer was made aware of the failure and informed the contact that the shifter was replaced under a recall covered by a two year warranty in the past. the approximate failure mileage was 46,000.

The active headrest deployed while the car was stationary and not involved in a collision. the plastic part holding the active headrest in its normal position failed, resulting in a premature unprovoked deployment. if i had been in the driver's seat at the time i would have ben hit in the back of the head. the impact of the headrest on the back of my head could lead to momentary loss of vehicle control and an accident.

While in motion in highway speeds my jeep grand cherokee 2015 began to stall and suddenly turned off . the truck would not acclerate once i turned it on and i couldn't change gears. as this occured i began to lose control and nearly crashed into traffic. this is not the first incident as this has occured severaal times each resulting in near fatal collisions. i have reached out several time to the jeep dealers who have already fixed the so called problem 3 times and keep telling me there is nothing wrong with the truck.

Recall# w58 there is currently no fix for this. our car stopped, will not start and had to be towed to the dealer which is where we found out about the recall. even if there's no fix, shouldn't we the consumer been notified of a recall that poses a potential safety issue? i have no vehicle, with no fix and the chrysler refuses to provide a loaner vehicle. our contacts with chrysler have yielded nothing but a promise for a case manager to call. nothing. no vehicle, no fix, no loaner.

My cars driver side headrest deployed when i started the car in my driveway in park.

My 6.4 hemi had a lifter failure. it has been very well maintain oil changes every 3/5700 miles. 1000 miles ago had the oil change. as it got warmer the engine had a “tick” noise. took it into the dealership to find out a very common lifter issue has happen. i am shy 3 months post warranty. team srt claimed it can be normal maintenance for the lifters to fail and wipe out the cam. they will not cover it. google search hemi lifter issue. you’ll see tons of cases.

I was slowing down for a stop sign, when i heard a pop and then felt my driver side headrest hit me in the head. after i stopped i saw that it had been deployed with the clips being broken.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle would not immediately start, and the start button had to be pushed several times. additionally, the vehicle would stall while driving and backfire. the vehicle was taken to the local dealer whitten brothers chrysler located at 10701 midlothian turnpike, richmond, va 23235, who was unable to diagnose the cause of the failures. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 85,000.

We had just left home on a family trip, traveling at highway speeds. the passenger headrest violently sprang open, striking myself in the head. we were a lie to get the vehicle stoped, looked the whole vehicle over to make sure nothing could have cause the headrest to release like that. the headrest plastic that locks into the safety release had broken due to deterioration of the plastic. luckily it wasn’t the driver side because it possibly could have caused a wreak/loss of life. still waiting on manufacture to resolve the issue.

This vehicle is undriveable and is currently at the dealership. they've informed us that the problem is related to a recall w58, however there is currently no fix available. how do we proceed when the jeep/chrysler is unwilling or unable to correct the problem?

Upon entering the city street a loud bang was heard from the hood of the vehicle and car stopped in the middle of the road. power was in the vehicle but ability to shift in gear was gone. after turning off and back on i was able to put the jeep in drive in order to clear the road as to avoid a traffic build up. it seems the transmission is gone because the vehicle will not change into gear nor reverse. a wrecker company was contacted to bring jeep to dealer.

Leather instrument panel (ip) cover delaminating- my whole leather dashboard is bubbling up and coming off. jeep said they wont do anything about it because the x81 recall was only for cars 2011-2014. my car is 2015 summit with the same exact problem.

The headrest on my jeep popped forward suddenly and unexpectedly while parked. this appears to have been caused by a failure of the plastic parts of the whiplash mitigation system built into the seat. while the seat was unoccupied at the time i feel this would have caused injury had someone been in the seat.

Drivers headrest deployed (popped) while stationary in a parking lot. no other vehicles involved, the car was not struck. dealer states not under warranty

The active headrest deployed with while driving normally on a paved county road. there was nothing out of the ordinary that would have caused it to deploy. luckily my wife wasn't hurt.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while driving 15 mph, the front passenger’s head rest inadvertently deployed without a crash. there was no warning lights illuminated. the contact stated that there were no injuries. the vehicle was taken to elmwood chrysler dodge jeep ram located at 625 taunton ave, east providence, ri 02914, (401) 438-0400, where the vehicle was diagnosed and the contact was informed that the head rest needed to be replaced. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was 63,000.

Passenger active headrest deployed while vehicle parked, will not reset. these vehicles have an active headrest system that is designed to deploy forward in the event of a crash but the plastic housing that keeps it in place has crumbled and made the headrest leap forward in the deployed state and will not go back into position and hold.

While driving my vehicle on an active city street roadway, the passenger side headrest on the front seat deployed. my husband was in the seat at the time and caused him to jolt forward causing a slight neck pain. the unexpected pop of the headrest deploying caused me, the driver, to swerve during rush hour traffic.

After a stop at a stop sign or red light, when turning into traffic (right or left), i begin to lose all acceleration and my car goes dead! i have to try very hard to steer my car off road if i can and then put the car in park and start my car up all over again! scares me!!! almost been hit!! this has happened to me about 6 times since i purchased my car in october of 2014! last time was a few weeks ago! this is a safety issue!!! i have taken my car in to be inspected but they can’t find what causes the problem! i never know when this may happen again!! i won’t drive on expressways because of this problem! i did some research and found that a lot of people are having this same problem with their jeeps!! this needs to be addressed! please look into this before someone dies because if it.

The headrest of the front passenger unexpectedly burst open without any crash while driving.*dt passenger did not receive any injuries. headrest has not been replaced.*jb

Active head restraint deployed without a crash or rear impact. it deployed while driving 65mph on the highway.

The driver's side head rest exploded open while i was driving on the street after making a right turn. gave me severe neck pain. i first thought someone rear ended me cause the noise was so loud. so i pulled into a parking lot and found no one hit me looks like the headrest malfunctioned and exploded open.

While driving on the highway, the passenger headrest deployed. retaining clips are broken and the entire headrest requires replacement. the vehicle has not been in any accidents and there was no jarring motion of any kind when the deployment occurred.

While i was driving at a rate of 25 mph on a residential road my driver side ahr bracket had broken and deployed the headrest safety system in to the rear of my head causing me to momentarily swerve into the incoming traffic lane. thankfully there were no vehicles. it was a very disturbing incident and i am experiencing minor neck pain and the vehicle is unable to be driven in this position.

Active headrest deployed spontaneously

Passenger headrest deployed

Since the recall a year ago (spring 2019) the vehicle has a serious hesitation in the throttle response until the ecodiesel engine reaches full operating temperature. this creates a serious safety hazard. the fuel mileage has dropped a minimum of 4 mpg. i received a second notice (12/10) regarding an "approved emissions modification disclosure 3.0l diesel" the local dealer was unaware and stated it was the previous recall. i called "fca" (jeep) and was informed that this was the precurser to another recall. the only identifying numbers i have are "fc106038" and "****auto**all for aadc 030 7/1/2" marked on the notice. this is a serious problem that needs a fix of some sort. the cure for the original recall seems to be worse than the original problem. the original recall repair was performed 9/17/19.

As i was driving the head rest exploded hit the back of my head and neck. car was not breaking or driving over any bumps at that time

While my 2015 jeep grand cherokee was parked in my driveway overnight, the driver’s seat headrest deployed. there was no incident during the night that would’ve caused the headrest to deploy, it simply deployed for no reason. this seems like a safety concern to me, since it could have happened while someone was in the driver’s seat.

Transmission does not shift properly from 2nd to 3rd. while in motion it will rev up and then sometimes decide to shift properly. it has shifted into neutral while driving and jerked. i have taken it to 2 different dealerships and one states because there are no error messages and supposedly it doesn't do it for them there is nothing they can do. the other dealership stated that's how the transmission is supposed to work. i have also been told the vehicle needs to warm up first. excuse me? they tell me it's a non serviceable vehicle unless there are any error codes. one dealership stated they cleared they computer and updated the programming. this has happened several times. most recent issue, july 9th, started to drive and vehicle self shifted back into neutral. vehicle is becoming more unreliable each day.

The passenger side headrest popped forward about 4 in while my car was parked in front of my apartment. the plastic pieces holding the steel pin are broken, so it is unrepairable without replacing the entire headrest. i’m very thankful this did not occur while i was driving, but concerns me that it could happen on the driver’s side while i am driving.

While driving in a straight line at about 35 mph through a city park, the driver head rest blew open and hit me in the back of the head. there was no accident of any kind or potential reason for it to blow open. it was a loud popping sound and strong blow to the back of my head. i stopped to access the situation and saw that the driver head rest had popped open. i called fiat chrysler the next day to file a claim. they are in the process of having the vehicle repaired at their cost. i am still experiencing wip lash pain 3+ weeks later and plan of seeing a doctor asap.

Front left strut leaking and had to be replaced. backing plate by rotors had to be adjusted because of rattling noise. only 37,000 miles and 4.5 years old.

Driving over imperfections in the road causes the steering wheel to shake. the faster we travel the faster & more severe the shaking. i have had the vehicle checked by numerous shops & all steering & suspension components are in good condition.

My 2015 jeep grand cherokee srt driver side ahr headrest deployed on its own while the vehicle was parked. there was no collision at all and the vehicle has never been in a collision. it made a very loud pop sound and you could hear the plastic parts in side the headrest break. you can not engage the headrest back into its normal locked position so that it is not deployed out. i went to my dealership and they told me to contact fiat @800-247-9753. i called them and explained my safety issue with this headrest and told them i wanted them to cover this under warranty. the person i spoke with gave me a case number and said a service specialist would have to contact me back in 24-48 hours to discuss them covering the safety issue.

While parked the drivers side active headrest deployed. could have seriously hurt someone. the plastic tabs that hold the release pin broke. it was not deployed because of an accident that would release the pin.

I purchased a pre owned 2015 jeep grand cherokee altitude from titan auto sales in worth il on june13,2020. at the time of purchase i was given the 2 sets of keys in which i carried only one key with me when i use the truck. on june 28, 2020 my parked and locked jeep was stolen from a mall parking lot by a crook/s who used a laptop to unlock and start my vehicle. i am not only hurt and upset but i am ferious and utterly confused on how a well developed push start vehicle with supposedly high ranking vehicle was stolen by a laptop. this vehicle was valued at $18,000 and a individual was able to steal my vehicle without a key. i have both of my keys to my vehicle but i have no vehicle. i just don't understand how can jeep create a vehicle and sell it for $40,000 but the vehicle is not properly secured or protected from cyber auto thieves. i didnt get a chance to enjoy my new vehicle because it was stolen 15 days later after i purchased it from a dealership by a cyber auto thief. i am glad that i have insurance but my trust in jeep vehicles have been ruined from this experience and i can not recommend a vehicle like this to anyone whose interested in jeep vehicles because obviously it's not worth it. i just want to know how can jeep prevent this from happening or if they even know that their vehicles can be hacked by a laptop.

Two people were in the vehicle, the driver and a passenger in the front seat. the vehicle was running but in park at a drive through window at arby’s. while taking food from the employee the passenger headrest exploded pushing the 85 year old passengers head forward. it sounded like a gun shot and the force made the car wiggle. after the initial shock and surprise it was discovered the headrest exploded for no reason, just on its own.

Tipm, shift module and ticm causes the jeep to serious malfunction. all alert lights on the dashboard and shifter light up , wipers come on, vehicle will stop and is unable to drive ,motor accelerates , cooling fans are activated on high all at one time and vehicle will not shut off. when the vehicle does shut off then it will not restart , while driving at any time. vehicle acts as if possesed.!!!!!!!!! this vehicle is not safe. everyone knows this including fca.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle was repaired at linwood motors paducah (3345 park ave, paducah, ky 42001) under an unknown recall campaign. the contact stated that the fuel economy was greatly reduced after the repair was performed. the contact also stated that the vehicle stalled while attempting to move from a stopped position. additionally, the throttle valve control, regeneration, and exhaust filter full messages displayed on the instrument panel. the exhaust filter was replaced however, the failures recurred. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 92,000.

Tipm has failed resulting in battery drain due to fuel pump relay constantly powered on, wiper function, loss of backup camera, air system and ability to turn the car off or secure door locks properly even when battery is disconnected.

In previous model years this has been a problem of a long start. it happens just about every day the vehicle is sitting over night, wake up in the morning to go to work and it take a bit longer than it should to start up.

Under normal driving conditions on city streets with no collision the front passenger side active headrest restraint (ahr) deployed. after looking at it the plastic clip that holds it together had broken, allowing it to deploy. the headrest has never been deployed before or reset.

Passenger headrest deployed on its own and now it is unable to be reset, thankfully it happened while sitting in the driveway not driving down the highway.

The car was turned off, parked in my drive way. my sister and i were talking (i was outside of the car- she was sitting in the passenger seat) with the car door open. all of a sudden the headrest flew out and hit her in the head.*dt*jb*tr

While driving on the highway, the passenger active headrest deployed. there was no accident. passenger was hit in back of the head and scared by the noise and impact of the headrest. after arriving at destination, was able to inspect the headrest and can see that a piece had broken within the headrest. *tr

The ahr on the drivers side just went off while driving highway speed. there was no accident or hard braking just driving. *tr

While the jeep was stationary, in park and with no other stimulus (no contact on the car or the headrest itself), the passenger side headrest snapped forward. i performed a visual inspection and saw that the device had not activated, instead the plastic strut that held the metal retaining beam had broken, allowing the headrest to snap forward without being activated. the passenger seat was occupied when this occurred, but luckily the passenger did not have her head resting against the headrest. i consider this to be a grave safety issue, akin to an airbag deploying with no warning and with no stimulus. if the passenger had her head against the headrest, i believe the headrest could have hurt her. *tr

The passenger seat headrest deployed while driving at highway speeds. there was no accident or braking at the time of spontaneous deployment. *tr

The active headrest on the passenger seat spontaneously deployed while i was driving to work. there was no rear end collision to cause the deployment. i was the only occupant in the car when it happened. it startled me so much that i almost ran off the road when it happened. i was driving about 35 mph on a city street about 8:00 am. *tr

While driving on a city street on sunday, june 21, 2020, the front passenger headrest popped open hitting the passenger in the back of the head. *tr

At 70000 miles, my air conditioning system began to hiss and not operate fully. i am told it has a leak in the system but as i look online, this is a common jeep problem for 2015 models. they are recommending a system replacement on a 4 yr old vehicle (at the time of first occurrence). normal wear and tear. no off road use. it’s not isolated. *tr

The head rest popped out without any collision. it just happened unexpectedly. and is not broke. *tr

Discovered oil leak in my garage. dealer checked and discover both radiator leak and power steering leak. no warning indicators were illuminated. deal requested to have it replaced because it's dangerous drive. jeep has less than 58500 miles on it. *tr

At a regular oil change service, it was discovered that there was an engine oil cooler leak for a 2015 jeep grand cherokee with less than 58000 miles on it. no warning indicators were illuminated. deal requested to have it replaced because it's dangerous drive.

While in motion, during a routine smooth drive the driver side vehicle headrest suddenly deployed. there was no accident or impact. upon inspection the plastic inside has fatigued. the vehicle has 33,000 miles on it. it created a safety issue while driving and remains a safety issue until the headrest can be replaced. *tr

I purchased my grand cherokee with 30k miles. before i even made my first payment, the transmission was replaced through manufacturers warranty. days after driving it off the lot, it would slam down through gears during deceleration and jump/jerk when shifting up. a loud metal thud accompanied these jolts between gears every time. fast forward to today, and 25k miles later (jeep has 55k total) and this problem appears to be returning. random jolts and jerky shifts during acceleration and deceleration, specifically when going up or down a slope or when getting back on the gas to accelerate when driving. the deceleration and downshift between gears is so jarring sometimes when slowing down that myself and passengers will have our heads bang forward and seatbelt catch the weight of our bodies. the thud noise is coming back randomly as well when this happens. with only 5k miles left on manufacturer power train warranty, i’m nervous that having it’s 3rd transmission in less than 60k miles is going to be a future problem again not covered by warranty. i feel very unsafe when driving what was supposed to be my dream vehicle and the largest loan in my life other than purchase of house. since the day i left the lot it has felt uncomfortable driving and causes me anxiety because of the way it shifts and makes noises. the hard jerks and slamming downshifts have almost caused multiple accidents and i honestly hate having to drive this vehicle. (i have only owned it for 16 months.) the date i selected was when i purchased vehicle, problem has been ongoing since then.

I have been aware that my model of jeep has a history of problems and legal suits concerning the gear shift. my jeep is an automatic transmission as decoded by the vin. the shift selector has all of a sudden been saying service shifter. and as the days have gone by the problem is getting worse. now if i put the vehicle in park it indicates that it is in park on the dash, when i let go of the brake without touching anything it then goes into neutral on its own. this has caused multiple times now where i have stepped out of the car or turned it all the way off while it indicated it was in park but in fact it had switched itself to neutral causing the car to roll. luckily it has not cause any harm to persons or property. this is a serious concern/defect in the way it is operating and it is putting the public safety in jeopardy. i have search and it says there are no active recalls for this problem or in fact any for my car. i feel that this is a serious electronic malfunction and should not be a responsibility of mine to fix. in the days of manual (lever action) gear shifters this would not be possible. this seems to be an electronic issue as the computer is somehow changing the gear from park to neutral on its own. in a conventional gear selector you would have to physically go through reverse to get to neutral from park. with electronics these days there is no human error of accidentally moving down to neutral. it is doing this all on its own and if you are not careful or paying attention it could cause the car to roll down a heel out of control with nobody inside to stop it. or even worse while my 8 month old daughter is inside and i get out of the car to go to the back to get her and it start rolling.... please assist and look into this very important and concerning issue. has been occurring over the past month randomly. *tr

When driving on the highway, there is an extremely loud buzzing noise from the front of the windshield wiper area. the encasing being loose and dry rotting. this will eventually fall apart and cause issues with the wiper module.

While driving home from work 06/03/20 my passenger side headrest spontaneously popped off/exploded almost wrecked because it sounded like a gun shot or something hit my vehicle. *tr

To start, 2 years ago the passenger head restraint deployed without me being in an accident. tonight (friday, may 29th, 2020), while driving on a city street and without being in an accident or having any damage to my vehicle the driver side head restraint deployed. this is very dangerous and needs to be taken care of. from all of the incident reports that have been coming in about this manufacturing defect over the last few years this should have been taken care of and made as a recall. i’m highly disappointed in the way things are being handled and how lightly they are being taken. luckily i was not harmed. *tr

Service shifter message appeared at 62,000 miles upon starting engine and shifting into any gear or turning on cruise control. will go away after approx. 5 seconds but occurs every time the car operates. is not showing any error codes and appears to be a recurring issue for many owners and related to wiring harness and shifter. *tr

The safety feature that causes the head rest to separate and shove the head forward in the event of a collision went off without warning while i was driving. it nearly caused an accident rather than deploying because of one. i'm lucky i wasn't knocked unconscious while driving. the plastic mechanism that holds the little metal bar is busted now, so i can't pop it back together to drive normally. *tr

Passenger active headrest deployed while vehicle was parked in the owners driveway. no one was in the vehicle at the time. *tr

The jeep grand cherokee ran off. *tr

I was driving on the highway when my headrest airbag deployed for no reason. it smacked me in the back of the head. there was no impact from my vehicle hitting anything & no sudden braking. it popped and smacked me in the back of my head. i was on my cell phone at the time but it was sitting in my cup holder & i was using my airpods. *tr*dt consumer stated he has a stiff neck and maybe a concussion but did not see a doctor. vehicle has been repaired.*jb

Headrest just popped out on drivers side. 2015 jeep grand cherokee. *tr

I purchased a 2015 jeep grand cherokee-vin#[xxx], from feldman chevrolet of new hudson on 05-25-2019. when i registered the vehicle on jeep.com, i was notified that two critical safety recalls were awaiting attention from 2017. the brighton jeep dealer not only confirmed this but questioned how feldman chevrolet sold the vehicle without addressing those safety recalls and that it was illegal to do so. as of 06-20-2019 both issues have been addressed with brighton jeep/chrysler. i perhaps fear not really for myself, but others who purchased what they believed to be a safe vehicle from feldman chevrolet and their life(s) may be in danger from not performing a through safety inspection. i have since lost all respect for that dealer. i was advised to seek legal consultation/advice. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Headrest safety (ahr) deployed while i was driving on a city street and hit my passenger’s head with violence. i almost caused a serious accident because the noise of the headrest deployment was loud and i thought that someone hit my car on the passenger side. as a consequence i moved to the opposite lane and almost hit an upcoming vehicle. after a google search i discovered that this is not unusual and many other jeep owners had the same issue. this is an extremely dangerous safety issue and fca should recall all vehicles equipped with this defective system.

2015 grand cherokee altitude- 3.6l. just hit 95000 miles and suddenly car continues to up shift to 8th gear even at lower speeds. when accelerator is depressed, car will downshift but with no acceleration depressed, car will move all the way to 8th. downhill, trans won't shift beyond 3rd gear likely to engine braking only. this is my 5th jeep and my 4th time dealing with this issue across my jeeps.

The driver side active headrest deployed spontaneously while the car was parked. the car has not been in an accident. the headrest popped forward and the plastic pieces that held it in place were broken. *tr

While driving on the highway at 55mph the active safety head restraint deployed, slamming the back of my head. i was able to pull over but stunned and this could have resulted in a high-speed collision. there was no impact or no triggering event to this. a preliminary call to a dealership indicates this is "somewhat common" and is not under warranty at over $700 for repair. i believe this is an clear manufacturing defect on a feature that can directly cause injury or result in an accident. like an airbag, this device should be under recall for random deployments. *tr

The active head rest went off without being in an accident (parked in my driveway). the passenger seat head rest popped out in 2019 and had to be fixed (was not covered under my extended warranty and jeep would not reimburse me due to the 4 year old car being "too old") and the driver's side popped out this weekend (april 11, 2020). we cannot reset it as there is a tiny plastic piece that broke off and will need to be replaced again (approximately a $600 repair at the dealership).

The dash board upper leather ip is de-laminating or separating, resulting in reduced driver visibility.

Cant believe this happened to me in my 2015 jeep srt also today! why does this defect go without a recall for all jeep owners? while driving to drop my daughter off to her moms, my pregnant girlfriend gets smacked i the back of her head! startled her for a second and says shes still feels like shes got a headache from it. thankfully this didnt happen while she was driving because that definitely could have resulted in an major accident causing injury or death! i am the second owner on this jeep so i have no warranty! i inspected the headrest when i got home to find the plastic tabs that hold the metal rod from deploying the headrest are broken with the rod still in place like it never went off. reading all these comments i certainly hope jeep will accommodate repair without charge because this seems to have happened to many jeep/chrysler vehicles!

At all times, the drivers side seat belt will not retract. very unsafe! the belt has to much slack after i have clicked it in place. i have tried washing/cleaning the belt with no improvement. dealership states it will cost me $500-$750, and that my warranty will not cover the cost! *tr

The driver seat belt will not retract, it stopped working for no reason.. took it to the dealership and was told it will cost over $500.00 to repair. i do not have that kind of money to repair it, the car is not safe to drive, this car is only 5 years old. i have read numerous other complaints about this same problem. *tr

Our 2015 jeep grand cherokee has been experiencing stalling issues since october 2019. we have now had the vehicle in to earnhardt chrysler jeep dodge ram in gilbert, arizona for a total of 10 time and 70 days for the same issue. the jeep stalls when braking and slowing down which means you loose power steering and power brakes. the driver must bring the vehicle to a complete stop, shift into "park", and then try to start the vehicle. while this has only happened on surface roads, the stalling poses a severe safety issue. we need to have this problem resolved.

I was sitting in the car in the parking lot and was about to start the car and all of sudden the driver headrest suddenly popped open. it smacked me in the head. there was no accident or nothing unusual to cause it to happen. i am hoping there is a recall on this problem and it gets fixed, it was not my fault at all. thank you. *tr

My truck has 57,000 miles on it and the rack and pinion system is leaking fluid from both boots and needs replacing

When shifting from park to drive it will jump back to park and will not engage drive tells me to press brake and shift to drive this will not work, i have to put car into four wheel drive to engage drive, has happened 6 times twice this week,dealer says could not find problem, i since found out that tow truck drivers know to put it in four wheel drive mode, also a local automatic carwash will not accept this model of jeep i wonder why, this happens when vehicle is parked and one time the car was being moved and was running and in park

Our 2015 jeep grand cherokee eco diesel stalls when slowing. we have taken our jeep earnhardt chrysler dodge jeep ram service center 10 times and they have been unable to solve the problem when the vehicle stalls it creates a severe safety situation. when the jeep stalls you loose power steering and power brakes and the engine is dead. one must brake, shift into park, and try to start the engine while putting on your emergency flashers. sometimes the engine does not start the first time. this has only happed on surface streets so far. the jeep warranty case number is 76048098. all of the service visits have been documented. see attachment for more details.

Driver's side headrest activated for no reason - no one was in the car and it was parked in my driveway. would have been extremely dangerous if had happened while driving. may happen to the other headrest while a passenger is in that seat. it cannot be put back together as the latch broke either before (causing it) or during activation and the headrest must be replaced at the cost of the owner (more than $700). dealer said a standard headrest without this function is not available.

Cylinder 3 misfire keeps popping up. went to 2 mechanics to get it fixed. replaced the coil and spark plugs. got it checked again said it’s fine and nothings wrong but it keeps misfiring.

The headrest of the driver's exploded and shot forward while slowly driving forward and injuring the neck of the driver. the vehicle was not impacted by any other vehicle, but the headrest safety feature malfunction causing injuring.

Passenger headrest exploded while driving on the highway, luckily no one was in the passenger seat. the vehicle was not impacted by any other vehicle nor has it been in any crash. safety malfunction that needs to be addressed. took the vehicle to dealer and they are unable to put reset the headrest, rep is stating that i need to buy a new head rest even though its a malfunction. please advise what can be done to rectify this issue

I went in to have a routine oil change and found out that i needed to replace my rack and pinion. my jeep is a 2015 grand cherokee with less than 45,000 miles. the primary use of the vehicle is just getting back and forth to work and it has never been driven off of a paved road. this is not a failure that should be incurred this early on in the jeeps life with an owner that is only driving it casually.

Tl* the contact owns a 2015 jeep grand cherokee overland. the contact stated while the vehicle was at a stand still, when the front passenger side headrest air bag deployed independently. the contact stated no warning light was illuminated. the contact sustained head, neck and back injuries. the contact stated she did seek medical attention and had seen a chiropractor. the vehicle was not diagnosed or repaired as of yet. a dealer was not contacted. the manufacturer had not been informed of failure. the failure mileage was approximately 14,000.

Service shifter light comes on while the vehicle is in motion on the highway. has occurred multiple times and has been checked out by jeep service centers twice. they can not find the problem. during one drive, the service shifter light came on but also, the complete dashboard, including speedometer and engine indicators all when black and engine started to slow. within about 20 sec, it would recover. this occurred several times over a one hour drive.

The vehicle engine had a clicking/ticking noise for well over a year. we brought this issue up with the service dept and were told it was nothing to worry about. while driving home 1 night on the highway the vehicle started to hesitate/stutter and we had a problem accelerating while driving. we drove the vehicle for 20 miles at 40 mph with the hazards on i95. we found out from service the next day that the issue was a damaged camshaft due to a failed rocker arm. all rockers and lifters needed to be replaced along with the valve cover gaskets and intake seals. since the issue occured out of warranty i was stuck with footing the whole 1961.49 bill even though i brought the issue up with service while under warranty.

My check engine light comes on and it will not start with remote

The carbon fiber trim inside are peeling and they are sharp.

Jeep shifts down to first gear automatically from higher speeds 30 to 50 mph without warning,racing engine erratically @ high rpms this has happened 10 times in the year we have owned it. 2 different dealers have tried to find root cause with no answer we are afraid to drive it filed a star case with chrysler started between 10k miles to current 33k

Heard ticking coming from engine shortly after routine oil change. brought the car in, and was told i had to have intake & exhaust camshaft & lifters replaced. had repaired, a week later check engine light came on. got a p0456 code, brought it in and at this point they said i needed to replace evaporative purge valve. did that, a week later, check engine light is on again. nothing changed in the car when the light goes on, it just come on and stays a solid yellow upon startup

Passenger side headrest safety feature deployed at low speed. i was backing up in front of neighbor home on cul de sac.not involved in any collision or impact. this is on a 2015 jeep grand cherokee

Continual engine problem light due to egr sensor fouled. have had it serviced numerous times. causes acceleration issues and shifting issues. vehicle acceleration causes a safety issue in traffic while moving and when trying to enter traffic from a stop. was told by dealer there was a recall coming in february, but now they say they never heard of a recall. i am hesitant to travel and have the vehicle break down. i am attaching 5 of the repairs that i can find, but there have been more for the same reason, and 1 additional since i have an appt on 2/18/2020 to fix it in preparation for a trip from ny to fl.

My wife was driving down the road when all of a sudden the driver side headrest deployed hitting her in the back of the head. luckily there was no accident but she had to pull off the road to figure out what had hit her in the head.

My car goes from drive, to park, to neutral or reverse with little to no touch of the gear shifter. this is a huge safety issue, as recently assuming i was still in drive mode, noted that the gear had actually shifted to neutral. had it shifted to reverse instead, my children and i could have been badly hurt, likely found to be at fault, consequently also facing financial anguish. also, the gear shifts while in motion, which is even additionally dangerous being that i live in a city where the highway is my primary method of traveling.

We tried to enter hwy 65 north in mo . from a side hwy . hwy 65 is a 4 lane hwy , 2 lanes north and 2 lanes south . we crossed the 2 south lanes and waited till we could enter the north bound lanes . when it was safe to go i stepped on the throttle and the motor stayed at idle . it put us in the middle of the 2 norh lanes and stopped . i kept pressing on the throttle until we krept accross the lanes and out of traffic coming at us at 65 mph . this has happened several times . it has happened in town where we live in az . we also had trouble when we entered the road by our hotel . this is going to cause some one to be killed . this problem started after an emissions recall was installed . recall / csn 1 v08 - 3.0 diesel

The active head rest on the passenger care deployed without warning or collision as the vehicle was parked with the engine turned off. the vehicle was never involved in any collisions or repair. went to the local chrysler dealership that has a repair center and i was told that this item is not covered under the manufacturer extended limited warranty which i purchased and will expire in march 2020. my vehicle has 45k miles and is a 2015 model year. looking at forums the active head rest on similar vintage vehicles are having similar problems and are indicated to be a design defect when a plastic bracket fails compromising the function of the active head rest. currently the head rest remains deployed and i avoid sitting anybody on the passenger seat. the link below is not from my vehicle but the deployed head rest on my vehicle looks the same.

The fan for heat and air conditioning suddenly quits working. the fan motor makes a roaring noise. the wipers will only work on high. our jeep only has 60k. we have already had an oil leak and had to replace the water pump. also the check engine light is on code says it's an exhaust leak. we are very disappointed in the over all quality.

My jeep is equipped with a panoramic sunroof. underneath the headliner, you can hear a tapping noice while driving on uneven surfaces. this noise is present even when driving on paved roads that have small bumps or rocks. the noise sounds like a piece of the plastic or metal track is loose, causing it to tap the metal body or the glass of the roof. i have seen several concerns that match this description when researching this problem on jeep threads and blogs. in adding, after i called the local jeep dealership about this issue, they said that it was a common complaint regarding the panoramic sunroof.

Engine coolant leak. had to replace the turbo water feed tube located under the intake manifold. the tube has approximate 3" rubber line which is exposed to high temperatures and over time fails, requiring replacement. repair cost of $1101.72. after replacing the hose and completing the repair, i still had a coolant leak. this time it appeared to be the water pump. i went to the dealer to get the purchase the pump and there was a mechanic note stating to check the water pump seals as it is known to have a pinched seal which causes leakage. to replace the seals, the mechanic has to remove the intake manifold and the covers in front of the water pump before the pump can be removed (labor intensive). up until i had the vo8 recall i did not experience any problems. i also recently had a service def system alert. when i spoke with the mechanic he stated are you having coolant leakage and i said yes. the mechanic said it sounds like your turbo is about to fail. this is when i identified there is a vo1 recall.

Arrived home 10:15pm dry roads and weather. backing jeep into driveway and went to full throttle back to hit the garage structure and door. shifted two drive to move out into the driveway and went to full throttle forward, across the street, through the swale into a vacant lot and hit the avista power transformer box knocking its off the base and pulling the 7,000 volt power cables out. jeep then stopped and i backed it back into the driveway and stopped. avista crew arrived and safed the transformer. resulting damage was $3,007 to house and garage door, $16,275 damage to front/back/undercarriage on jeep and about $4,880 to replace the avista transformer. car rental now 60 days at $42.00 per day. estimated total is now $26,682.

While driving the headrest hit me in the back of the head. i was driving in town therefore was quickly able to stop my vehicle to see what had happened. the headrest was deployed. i drove it home to show my husband & he said there was an air bag that had deployed. had i been driving any faster i could have very well wrecked my car, as i thought at 1st someone was in my back seat. i have been unable to find a recall on the headrest but have seen recalls on earlier years. please advice me what to do about this. the jeep dealership surely will replace the headrest? thank you

One morning as i got into my jeep to drive to work, i noticed the passenger side headrest had popped open, seemingly overnight. i did not witness this happening - i just noticed the end result. i have tried to "close" it but i am unable to do so.

The front two seat belts in my vehicle do not retract back to their original position. this is at all times, only solution is to feed the belt back into the retractor by hand to let it reel in. dealer said there is no recall for this issue.

My wife parked jeep in driveway put vehicle into park and it rolled away 2 minutes later.

Good morning, i was driving one day when suddenly i was struck extremely hard on the back of my head. so hard that i thought i got into an accident, although i didn’t i almost caused an accident. my head and neck were hurting for a while, when i parked my vehicle i realized that my headrest had popped out. not sure why this happened but when i went to research this problem i noticed that a lot of people have been complaining about ahr randomly breaking and due to the fact that it almost caused an accident and how hard i got hit i believe that this is a cause for concerns and an unsafe condition. i took my car back to the dealership and they told me the warranty wouldn’t cover this nor was their any recall on my vehicle. i dug a little deeper into this matter as i saw how many complaints there were and saw that this isn’t the first time this vehicle has had this problem and the fact that there is a history should at least cause an investigation. with all that being said, thank you in advance for your attention to this matter and have a nice day.

Cracked cylinder #6 head.

Active headrest restraint deployed while driving on the interstate. no rear collision or other accident occurred. dealership indicates the "tabs" broke off and therefore cannot be reset. quoted me $816 to replace the headrest. seems exorbitant. and something that, as a safety component, should be the subject of a recall (voluntary or otherwise) to be fixed.*dt consumer stated vehicle has been repaired.*jb

I was easing our 2015 jeep grand cherokee into a parking spot at a trail head parking lot with my foot on the brake pedal. i fully engaged the brake pedal to stop the vehicle, and the vehicle accelerated at full throttle over the top of a 2.5 ft by 2.5 ft cement block parking barrier. it dragged the cement block about 20-25 ft. i continued to press the brake and after about 40 ft, the vehicle came to a stop. i immediately turned the vehicle off. it was terrifying not to be in control of the vehicle. fortunately, no one was injured. damage to the vehicle is yet to be determined, but even if it is repaired, there is no way i would feel comfortable driving it again. this vehicle should be totaled and not resold to anyone else. i have been a loyal jeep owner for over 20 years, but i am not sure i would purchase another one, especially now that i have researched the issue and realize that this is a rare but reoccurring problem with the jeep grand cherokee for 20+ years.

My vehicle has a knocking in the engine my vehicle only has 26, 000 miles that should not be happening. i have my oil changes every three thousand miles..

My 2015 jeep grand cherokee has 85,820 miles & the radiator was found leaking when brought in for a engine code indicating the thermostat was bad. the thermostat was replaced ($130.00 part) and then the chrysler dealer told me the radiator needed to be replaced. my dealer mentioned this has been more common with jeeps and they now keep the radiator in stock. it cost just under an additional $900.00 to have the radiator replaced. if so many jeep's are having the same issue why has a recall not been issued. i have never had a radiator fail in any of my vehicles so soon. is this not justification for a recall? i would think owners should be notified (ahead of time) of this potential failure if indeed it is this common an occurrence.

The passenger active head restraint activated june 2019 on my jeep gc due to the plastic tabs on the headrest that hold the metal pin in place breaking. the pin was still held by the solenoid as it never activated. the design of this has constant spring tension on the pin and small plastic tabs fastening it to the headrest. both sides broke activating the headrest. i fixed that one now today the drivers side headrest failed the same way. luckily it broke while the car was sitting in the parking lot not while i was driving it. there are numerous complaints about this on online jeep forums. i am not expecting anything to come from this but want to formally document this in hope of preventing a serious accident. the headrest design is simple in form; however, the materials used lack the strength to retain the constant spring tension long term. a simple metal bracket would alleviate the strain on the plastic tabs. i have photos if anyone would like to see them.

Passenger headrest safety feature deployed overnight while the vehicle was parked inside our garage. the plastic on the inside of the headrest is broken and the headrest can not be reset.

Parked the car on a rainy night post a 6 hour drive. 2.5 hours after the car was turned off, the alarm system and other electrical components began to go off intermittently, not in the typical alarm pattern. key fob and lock would not respond. car would not start but some electronic components continued to work, including uconnect. finally stopped after 20 minutes. the car then shut down completely and would not start. called aaa and they sent out the battery truck. aaa battery voltmeter check revealed an initial read of 10.9 volts; then went to 0.9. jump start would not take. car completely dead except for power seats, which continued to work. had to tow vehicle to dealership who ultimately determined that body control module had malfunctioned. similar reports and a recall for this body control module same malfunction due to wiper blades on dry glass in 2011-2014 models.

My 2015 jeep grand cherokee has 70,000 & the radiator is leaking. my dealer & local mechanic told me the radiator needed to be replaced. my dealer told me that they have had so many jeep's in with the same radiator issues that they now keep the radiator in stock. it is going to cost $1100 to have the radiator replaced. if so many jeep's are having the same issue why has a recall not been issued. i have never had a radiator fail in any of my vehicles before 100,000. jeep should at least cover part of the cost.

My front seat belts do not retract at i had to replace my driver side seat belt for now which is over $500.00 dollars and my passenger side soon..

At approximately 60,000 miles the vehicle had just been serviced and new tires were installed. we left the next morning for a vacation. about 100 miles down the limited access highway and traveling at 65 to 70 miles per hour the dash and information touch screen began flashing and a chime began repeating. the windshield wipers began operating at high speed. (it was clear, calm and about 65˚ f. different messages began flashing: one said to stop and place the vehicle in park, another said to keep driving and not turn the engine off. when able to exit the highway the jeep would only allow selection of drive or neutral. it would not allow reverse, which made it difficult to turn around. the vehicle did make it back 100 miles to the dealership but would not shift and lights flashed and chimes dinged the entire way. the dealer informed me that an electronic system associated with the transmission has failed and will cost approximately $1,000 to replace.

Ecodiesel turbo lag can be hazardous, 2-3 second delay. i will not let anyone else drive it due to concerns of getting hit or hitting someone.

While driving on a public roadway at approximately 15 mph and turning into a fueling station, i was struck in the back of the head by the driver seat headrest propulsion system. the headrest is now in a deployed position. i am unable to collapse it back. it caused me to have to stop operating the vehicle at a fuel station for safety.

I took the vehicle to towbin dodge in north las vegas for a check engine light. are used an extended warranty service to get the car looked at and repaired. the maintenance representative advised me that there was an open recall for the omissions on the diesel engine. i was aware of the eco-diesel recall and had decided not to take advantage of this recall. i was prepared not to receive the $3000 that diamond chrysler fiat was offering for customers to get this done. i advise matt the maintenance representative not to accomplish the recall.when my wife went to go pick up the vehicle to our surprise the recall was performed. matt and the service manager jesus admitted to their mistake of accomplishing the recall without our authorization. i have asked him to revert the software to the manufacture default and they are not able to accomplish it. i have spoken to the district service manager robert. i asked robert to buy the vehicle back for me because i do not want itanymore. he said he would coordinate with damian chrysler fiat to see what could be done about this. i would like some assistance in coordinating with the manufacture of the vehicle to get it bought back.

I was driving and all of a sudden, my headrest smacks me in the back of my head. after looking at it after i parked, i found out the headrest is a restraint system that deployed. the plastic tabs that hold the headrest together were broken. so, after driving back home, i am pulling up to my garage and then the passenger headrest breaks too.

Passenger seat head rest air bag deployed while sitting in garage

There is a wind noise coming into the car that is extremely loud and distracting when driving on the turnpike which is when it mostly occurs. i took my jeep to the dealership and they said the passenger side of windshield wiper cowling needed to be replaced. the dealer wanted to charge almost $500 to replace. i went to safelite and the representative stated that this is a common issue for jeep. i am not happy about having to take care of this problem out of my own expenses when this is a common issue of jeep.

Passenger seat head rest airbag deployed while vehicle was stopped at a light

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the engine failed to start. the only indicator illuminated on the instrument panel was the "service electric brake system". the contact also stated that the passenger side headlight blinker failed to operate. the contact took the vehicle to an independent mechanic who replaced the fuel pump, body control module, and computer. the repair did not correct the failure. the vehicle was towed to chrysler dodge jeep ram fiat of bay ridge (8825 5th ave, brooklyn, ny 11209-5901) where it was diagnosed that the fuel pump connector failed. the vehicle was not repaired. the manufacturer was contacted. the contact stated that the vehicle was not included in nhtsa campaign number: 19v813000 (electrical system). the approximate failure mileage was 114,000.

When first starting the car it would stumble & stall & stop. after a number of starts it would keep running if i kept my foot on the gas pedal. finally it was running so it could be driven home, but at times it would stumble & stall, at at time almost no acceleration. i had to keep 1 foot on the gas pedal to keep the car running. the car was taken to a repair shop, where it remains. the trouble was diagnosed a fuel pump failure. previous model jeeps have had the same problem and were recalled

Front passenger headrest deployed and burst open on its own while vehicle was parked.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle's horn was not working. the vehicle was taken to wilde chrysler jeep (1710 hwy 164 s, waukesha, wi 53186) where it was determined that the tipm was defective and needed to be replaced. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 48,000.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle underwent and unknown recall repair regarding the emissions that included a reflash of the vehicle's computer. due to the reflash, there was a lag in acceleration of 4 to 6 seconds, which prevented the vehicle from safely merging into traffic. the contact felt that the reflash repair was a safety risk for himself and others. larry h. miller chrysler jeep dodge ram albuquerque (8528 lomas blvd ne, albuquerque, nm 87110, (505) 404-0108) performed the repair. the manufacturer referred the contact to nhtsa. the failure mileage was 38,000.

I have a 2015 jeep grand cherokee with 49,000 miles. in a three day period the transmissions started to have problems shifting a total of five times. it would violently start to shudder while in motion at highway speeds and nearly caused a terrible accident. i had to bring vehicle to complete stop on highway and restart. i took the vehicle to planet jeep in flagstaff, az for check as it is still under warranty. i was told that they cannot re create the issue and if they have to remove transmission pan to inspect i will be liable for cost of repair. i called fca customer service two times and they do not return my calls. i feel this is a dangerous problem that has potential for death or serious bodily injury and am not sure who to turn to at this point.

The vehicle hangs in park. it will let you move the shifter but it stays in park. on the dash it shows vehicle in desired gear. there is a box in the rear of the console that you can open and using a key push in a bar and sometimes it will come out of park and let you shift to reverse or drive. it has hung 6-7 times and has cost me $75 each time to have it towed to the dealership. each time they have told me they couldn't find anything wrong with it and they dont check anything. there has to .be something in the shifter or transmission. i have driven jeeps since 1993 and this is the biggest problem i've had. i'm afraid to drive the jeep except locally. i dont know if it resets or whatever when they load it on the tow truck but the man that drives the truck saw exactly what it was doing. i bought this vehicle new and i want it fixed. please take care of my problem.

My check engine light came on in my vehicle on morning while i was pulling out of my garage. so, i called the dealership and they said that i could get a free diagnostic test from one of the auto stores. i went to o'reilly's, which is a store that sell auto supplies & parts, and they diagnosed a problem with the fuel system. i took the vehicle to the dealership and was told that it was the fuel relay. the dealership kept the vehicle for a few days to do the repair. i would like to go on record in case this vehicle's manufactured year needs to be included in the current recall.

As i was driving on the interstate, the driver headrest popped out of place and hit me in the head. this caused me to swerve while going 70+ mph. this could have resulted in serious injuries to myself and/or others. when i took my vehicle to a jeep dealership i was instructed a part had “broke off” and since i was out of my warranty period it would not be covered to repair.

Power steering rack loses fluid between the rack and the boot. the rack has been replaced twice for the same issue and now needs a 3rd replacement rack. loss of power steering fluid can lead to loss of steering ability and poses a safety risk.

Tl* the contact owns a 2015 jeep grand cherokee. while driving, the headrest on the driver's side popped open. the contact called tom o'brien chrysler jeep dodge ram indianapolis (4630 e 96th st, indianapolis, in 46240, (317) 805-4400) and was informed that the vehicle was out of warranty. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure mileage was 34,781.

Yesterday (11/24/2019) when my adult daughter entered my 2015 jeep grand cherokee limited, just after closing the door and fastening her seat belt, the headrest burst and hit her in the back of her head/neck. she had complained of discomfort after the incident, so we will be keeping an eye on her to confirm she didn't suffer a concussion. the car was not moving and nothing had occurred to cause the headrest to react.

I have the 2015 jeep grand cherokee ecodiesel that received the emissions update required by the epa diesel settlement which chrysler fca. i noticed substantial lag problems the instant i pulled out onto the open road after the update from bonneville jeep in manchester nh. the vehicle is dead off the line and there is a 2-3 second turbo lag at all speeds. you end up giving more throttle than you want because the response is so delayed, and then you get a massive surge of full throttle which can be unsettling and make the vehicle unstable in a turn. very scary to ride when my wife or kids are driving who aren’t used to the issue. pulling out into busy intersections, even with a warmed up engine is a dangerous, white knuckle experience as the vehicle crawls like a tortoise into the middle of intersections before the power finally comes after 2-3 seconds.. the service department is sympathetic but says corporate has turned its back on their reports of complaints. i believe the so-called settlement documents should be voided by a new class action suit - the terms of the settlement and their ad materials and even their customer service voice response recording say that there will be no loss of power, no impact on drivability or smoothness, and no change in mileage. all of these are untrue. they have destroyed the drivability and joy of owning these vehicles. more than that - they have made these vehicles extremely dangerous to drive. we’ve been scammed. chrysler should be forced to buy back these vehicles. i may be trading mine in.. my 3rd and final jeep.

While parked in my driveway, unoccupied, and engine not running, the active headrest restraint system on the drivers side deployed. there was no collision or contact with anything to cause deployment. the mechanize internal parts the keep the headrest together broke causing deployment and not allowing the headrest to be reset or put back in place. i had to put a bungie cord around the headrest to hold it back in place so i can drive the vehicle without the deployed headrest pushing against the back on my head, which is very uncomfortable. this occurred at approximately 61800 miles. my factory extended warranty expired at 60000. even thought the dealer is familiar with this problem fca will not cover this repair which was quoted at $900. i was also told the parts are back ordered with no date as when they will be available. this is a defective safety part problem which fca should be required issue a recall.*dt*jb

The airbag light came on for no reason. it is a safety issue because airbags may not deploy in crash

While driving donw a main road the gas pedal suddenly stopped working and would not engage. i could not get the car to move forward but it was still running. i pulled the vehicle over to stop and turn the car off. turned the vehicle back on to see if the gas pedal would re-engage, i was able to drive 100ft and it happened again. i then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood. i popped the hood but did not open it and called 911. while on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.*dt*jb

The "service shifter" warning flashes on my dashboard randomly but does not affect the performance of the vehicle. the dealer read the diagnostic codes and said no trouble found. "bring it in when it happens again" was their best advice. they said they were not aware of any recalls - which i don't believe. i have read enough on-line comments to know this issue is happening with many other jeep owners. we need your help in having jeep issue a recall to have this common problem resolved.

Memory seats no longer work, therefore causing my seat to be out of whack and i can not sit right. my engine began to make a ticking noise out of nowhere, meaning something is wrong. one headlight is out but isn’t and causes my bright to be on at all times. when using my light i now cannot use my actual brights. *pm

We had our 2015 jeep grand cherokee worked on to repair the issues per nhtsa recall # 16v-240. recently, the jeep alerted me as i was driving at a speed of approx. 35 mph that the "autopark has been disabled." my dealer is unable to figure out why this recall/software update has failed and rendered the "additional mechanism to mitigate the effect of operator error in failing to shift the monostable gear selector into park prior to exiting the vehicle" currently useless.

The passenger side active headrest restraint on my 2015 jeep grand cherokee deployed while parked in my garage unoccupied. i took the vehicle to a local chrysler dealer - they checked the computer and headrest and determined that the vehicle was not in an accident and a failed locking mechanism is what caused it to deploy. the dealer agreed to contact chrysler on my behalf for a resolution. i was told by the dealer that chrysler agreed to pay for half the cost of the repair - approximately $350. i agreed to pay the $350 only if they replaced both headrests which they declined. i am currently driving my vehicle with a defective headrest - hoping the second headrest does not fail also.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the backup camera was malfunctioning. the contact had been to two unknown dealers, but the failure could not be repaired. the dealers predicted that there may be a recall issued in december of 2019. the manufacturer was not contacted. the failure mileage was 34,000.

My passenger side active headrest popped open all of a sudden while parked. luckily, there was no one sitting there at the time. i've read stories from a lot of other jeep and chrysler owners that experienced the same issue and there is a class action suit to force a recall. at best, this is an expensive fix which really should be the manufacturer's responsibility. at worst, it can knock someone out while driving and cause an accident. please look into it.

Coming out of a tunnel, wet surface, slight turn, and the automatic braking system known as traction control locked brakes and steering up on it's own causing car to hydro plane into a curb and a wall. i had no control but if i did i could have controlled the car and prevent the crash.

The front passenger seatbelt will not retract, therefore it will not lock into place. we are unable to have a front passenger because of this safety issue. we have tried to get it to retract while in park or drive, also with the jeep turned off.

My complaint is about a danger caused by a u-connect (uc) update notice for my 2015 jeep grand cherokee that, until completed, the jeep's safety features including 911 were unavailable. a programming glitch wouldn't allow an update time to be chosen.the notice continued to block the screen making it unusable. on 10-3-19, an hr into a 5 hr trip, a notice on the screen said: urgent updated needs to be scheduled/completed w/in 24 hours but, in meantime, "essential services" like 911 & bluetooth (& couple others) aren't available. i tried to set a time but the original screen kept popping back up. i could not clear the notice from the screen and it blocked being able to use any of the screen tabs. couldn't even use uc's call-assist button on rearview mirror. in the glove box i found an actual # for uc & called directly. the woman, helen, said there'd been a "glitch" in the program, that i was "out of luck," she was sorry for the inconvenience, that she had other customers traveling & in similar predicament. initially she suggested i pulled off the hwy to attempt a system reset (after which the hazard lights wouldn't shut off until an extra long hold of the hazard button). when the reset didn't work, she advised that when we get to our destination (unless we felt unsafe we should stop our trip then) to be out of the car for at least an hour, to pick an update time w/o any zeros (apparently that was the "glitch") like 11:17. the car had to be locked in a certain pattern to put it in "sleep" mode. the actual keys had to be at least 25 feet away from the vehicle. if this all didn't work we'd have to find a dealer but it did work overnight. so we drove for 4 hours w/o navigation, bluetooth or 911. nor did we have radio access to hear traffic or weather reports along our route. it was very unsettling to be driving in the dark without any of the jeep's computer available.

The front seat driver side headrest has protruded forward. i just noticed it yesterday when i drove the jeep home from work. it was parked in our company parking lot all day while i was at work when this happened. went to schicker automotive group (jeep dealer) in washington missouri. they told me i need a whole new headrest. total cost, parts and labor. $771.00

2015 jeep grand cherokee with 66,500 miles suddenly had service shifter message in conjunction with check engine light. i had trouble shifting car into gear. almost seemed like it was locked up. the message disappeared and went into gear with no more problems for a few days. then the same thing happened again. i called the local dealership to make an appointment. i took my jeep in and nothing showed on the diagnostic test concerning shifter, but they did find problems with the steering system. issue was covered under extended warranty. they re-examined it again and still could t find any issues with the shifter. the dealership had my jeep for 6 days. i picked up my jeep today and after driving about 60-70 miles the message service shifter appeared for about 3 seconds as i was driving and then disappeared. i am extremely irritated about this issue. i intend to contact the dealership tomorrow. i have read many other comments online about this same problem with 2015, 2016, 2017 and 2018 models. this issue needs to be investigated for recall. this should be covered and fixed per manufacturer.

Head rest blew apart with no accident involved. parked in driveway. no recall found related. research found that this is a common issue.

Driving the vehicle speed over 60 miles it shakes and it trembles, and the sensor driving beers out of control

I took my car in for a routine oil change and was informed that the rack and pinion steering assembly was leaking power steering fluid and that my power steering fluid reservoir was nearly empty. my car has 80k miles on it. this appears to be a common complain amongst owners of my make and model vehicle.

Passenger headrest completely came apart. the back is not attached to the front and you see all of the inner components. no incident or shock to the vehicle to cause this. one day it was fine, next day it wasn't.

The power steering rack has a slight leak, which was discovered shortly after the warranty had expired.

7/8/19 i brought my 2015 jeep grand cherokee in for the vo8 emissions recall two days later my vehicle was returned 7/10/19. 7/12/19 i went to have my vehicle smog check completed and the smog check failed due to the following “your vehicle failed the smog check inspection due to the fact the fact that the vehicles on-board computer system has not completed the emission system self-checks.” during that time i had already contacted the dealership to return my vehicle to checked for possible issues caused by the vo8 emissions recall. upon my drive from smog test to jeep chrysler dealership (10.3) no warning lights came on and as i approached the dealership the oil temperature gauge did start to rise. once parked i noticed oil dripping from the passenger front of my vehicle. the dealership service attendant plugged in the error code reader and no codes/errors were detected as if operating 100% as intended. even though it was evident that my jeep had catastrophic engine failure. it was determined my engine needed to be replaced due to the vo8 emissions recall and i have co-work that experienced the same issue resulting in the engine to be replaced two days after the vo8 emissions recall was completed . the replacement engine was on back order until 8/21/19 and i may have my jeep back 8/30/19. the repair work completed on my vehicle is not fluke and the recall work being performed is not satisfactory and possibly rushed to meet deadlines for compliance. fca us llc , as an organization needs to look at the recall practices holistically, think about the people and their family being impacted by the v08 emissions recall short comings.

Since doing the eco diesel update jeep has a serious lag / stall when accelerating and when going around 20 miles per hour when accelerating. numerous times when crossing out into traffic the vehicle has a lag/ power delay almost causing an accident. this was not an issue until the eco diesel update was done. its currently at the dealership, per the service manager they are aware of the issue and have had numerous complaints with the jeep and trucks due to the eco diesel update, but they have no resolution.

Ever since the fca ecodiesel exhaust emissions update, my vehicle has had terrible turbo-lag. when you step on the accelerator, especially after a cold start it can take up to 4 seconds to actually move forward. i already reported this once before, but this vehicle is a serious hazard. trying to cross any type of traffic is dangerous. it also has anywhere from 3-4mpg drop since the update.

Less than 50,000 miles and told that the steering rack is leaking and that it needs to be replaced at a cost of $2600. this seems to be a common problem, why isn't there an official recall on this? this part, with normal commuter driving, should not fail at such low mileage

The vehicle was stationary and unoccupied in the driveway when the driver seat's active head restraint popped open. it cannot be reset due to the damaged plastic. this is not supposed to activate until triggered by an accident and is an obvious design flaw.

Ecodiesel emissions recall. after having the emissions recall done to my vehicle on 8/20/19, the vehicle is extremely sluggish and non reliable. the turbo lag is horrible, sometimes 1-3 seconds, sometimes 4 or 5. transmission doesn't seem to know where it wants to be at times. none of the issues are constant and therefore you never know when you pull into traffic if you will have the power needed or stall and get hit. safety hazard is an understatement and families will be hurt over this poor attempt at a "fix". jeep was extremely responsive and had more torque readily available prior to the recall. now it is gutless and i wouldn't attempt to hook the boat up to it.

The radio conceal will reset after a few short minutes as if the vehicle is being started for the first time. the first time it was noticed was after it was stationary and i returned back to my vehicle.

Since i had the exhaust emissions update done, my jeep has an extremely long lag in acceleration. it takes a good 2-3 seconds after stepping on the throttle, before the car moves forward. i was almost hit head on in traffic on a highway because of the timing of not accelerating properly. this was never an issue before the exhaust update.

I was parked and when i went started my car the air conditioner air felt hot - i quickly realized the air was blowing and stayi g hot, not cooling down. my 2015 jeep grand cherokee only has 39,400 miles and the airconditioner has gone out. i called my redlands ca dealer, they said it is no longer covered under the basic 36,000 mile warranty. it's too soon for a major component like air conditioning to go out!

The single pane sunroof exploded while parked. glass shattered everywhere. the shadeguard was closed at the time and prevented glass from getting to the interior of the car. this happened in the overnight hours and nothing was seen on the video camera monitoring the cars to cause this. no objects were found near the car or inside the sunroof area. i have called my insurance company and was directed to a glass company who has told me they do not fix sunroofs and that my insurance company will call me regarding my claim but i have not heard back from them. i am expecting to pay for this myself. i have owned the car for 2 years. the temperature was excessively high outside during this time but this was overnight and under large trees with shading and not in direct sunlight. the car had not been driven for at least 2 days before this incident nor had it been moved from the location.

A "service shifter" messgage flashes across the dashboard screen and the lights on the shifter do no light up.

Passenger front headrest deployed for no reason. car was parked and the headrest popped open and could have caused serious damage. this should be a recall.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the back-up camera was faulty. the screen remained black and the contact could not see when attempting to reverse. also, the side mirrors turned down automatically and the contact could not see from any angle while reversing. the vehicle was not diagnosed or repaired. the dealer and manufacturer were not made aware of the failure. the failure mileage was 53,800. the vin was unknown.

After the fca eco diesel settlement recall the throttle on my grand cherokee deisel has severe lag until the car has been driven for several miles. it does not matter if you let the car warm up or not. it is so bad that you cannot trust it to pull out into traffic for fear the throttle will not engage even with adequate space for entering traffic. i have almost been hit several times trying to enter traffic due to this lag.

The headrest in my 2015 jeep grand cherokee deployed. the vehicle was sitting in my driveway. i tried to reset it but noticed the cheap plastic brackets are broken. the vehicle has 39,000 miles and has not been in any accident. i have owned the jeep for 24 hours. welcome to jeep?

While simply driving down the road my passenger side headrest just pops open. it seems the clips have broken. this should be a recall as i have spoken to many owners who have had the same issue. this is a safety issue and should be taken care of from the dealership and not cost $800.00 for something that is faulty.

Jeep grand cherokee diesel, after v08 recall (diesel exhaust issue), car now will lag, and fail to accelerate at lower speeds under load. acts as if it will stall. dangerous in that it fails to respond to acceleration input under these conditions, usually around 20-25 miles per hour. when this occurs, car makes two very short and faint buzzing noises from the engine compartment. car did not do this prior to the v08 diesel recall software fix. this is an ongoing problem, car has been to shop several times, and everything checks out as being normal.

1. recall updated performed may 2019- after update diesel regeneration occurs every few days- this process only happened 2 times before the update was performed. 2. error messages/limp mode july 4, 2019- i received two error messages, 1. diesel filter 100% full see dealer and 2. automatic emissions module see dealer immediately. my vehicle went into limp mode- starting at only being able to go 35 and progressively getting worse i safely pulled in to a friend’s driveway. my jeep was towed to santa maria jeep which is the closest jeep dealership and 30 minutes away. the vehicle was returned to me after over $2,000 of work was done. 3.  error message july 22nd- 100% diesel filter full which driving my normal 120 mile round trip commute to work. my vehicle when into limp mode, i pulled to the side of the freeway and shut my vehicle off. upon restarting my vehicle the message had cleared. i proceeded with caution and continued home. the error message never returned.  4. error message/limp mode july 26, 2019- 2 error messages,1 diesel filter 100% full see dealer and 2. automatic emissions module see dealer immediately. my vehicle went into limp mode- starting at only being able to go 35 and progressively getting worse i safely pulled in to a friend’s driveway. my jeep was towed to santa maria jeep which is the closest jeep dealership and 30 minutes away. this time upon talking to the service manager they were able to give me a rental car which was appreciated but the rental car unfortunately is only ok. this issue happened only 2 and a half weeks of the last major issue and i was assured the problem was fixed.  5.error messages and limp mode july 26, 2019- i received two error messages, 1. diesel filter 100% full see dealer and 2. automatic emissions module see dealer immediately. my vehicle went into limp mode. waiting to take to dealership upon opening august 5, 2019

Most of the time when starting the vehicle, the uconnect infotainment screen does not boot up or display anything (screen stays black) for up to 5 minutes. this is a safety concern as the backup camera will not display until the the uconnect system has booted up. many other feature are also unavailable, but the backup camera is the major concern. this problem has been ongoing for quite some time now.

At a patients home. jeep was parked, approximately 10 minutes went by and one of the people in the home started yelling my vehichle was rolling backwards. the driveway is flat surface. it managed to take out a fence and damage the back end of my jeep. luckily another person in the home was able to run amd jump in it before it hit trees going down a large hill.

On 7/17/2019, i got into my vehicle to run errands to note that the passenger side headrest had exposed wires and was not in its' normal position. i had not been involved in any accident and there was no force applied to the headrest. i did not attempt to fix it as i know nothing about vehicles and didn't want to cause any further damage. i went to the dealership who looked over at it from the drivers side window and stated the entire thing would have to be replaced. he didn't go around to get a closer look or anything- he just stated to me that because of the wiring the entire unit needed replacing-- he then went inside and told be it would be $800 since i didn't have an extended warranty and we would have to wait on the part to come in. i told him that i would need to think about it. i went home and researched the issue, stumbling across several complaints like mine. i was unable to rest the headrest, assumingely my plastic pieces had broke off as well. i called jeep customer service and to sum it up, i was given a case number and told to keep all of my receipts just in case something comes up later but she could not help me any further. my jeep has about 81,000 and has been very well maintained. it is very concerning that this issue is occurring so much and jeep is not doing anything about it to ensure the safety nor the satisfaction of their customers.

Drivers side headrest airbag deployed on its own while driver not in vehicle and no impact to vehicle.

Service shifter message appears

I got into my parked vehicle after work, and noticed the passenger headrest was pushed forward, which was not the case when i parked it to go into work. upon further inspection, the plastic bracket that holds the headrest in appeared to be broken. this is a safety hazard as i am now worried that the driver headrest will also pop and lead to a collision. this is not the first reported incidence of this occuring, and it needs to become a recall.

My family (1 year old, 4 year old, dog, wife, and i) were driving from nc to ny. we stopped outside of erie so i could get some food and my wife could walk the dog. for a few minutes she told by the car with the door open walking the dog while i got food. we got back in the car and she said something smelled funny. i looked around and saw nothing so we headed back on i-90. as soon as we got on the highway we saw smoke and pulled off immediately. we got the kids and dog out away from the jeep and i went back to see what was going on. i noticed now the back seat was smoking and realized it was the pillow that my wife had put by her feet. in the little amount of time that the pillow was down there with the door open it caught the pillow on fire which then caught the dogs bed on fire. i replaced the light and checked it and noticed within seconds it get burning hot and there is no cover or protection from this bulb at all.

Ahr - headrest broken, latch is closed and locked position with the steel retaining rod still captured in locking mechanism, plastic features that retain steel rod are broken, this is not a deployment, this is a component failure, vehicle was parked, engine not running, vehicle was not occupied

Tl* the contact owns a 2015 jeep grand cherokee. while the contact's wife was driving 65 mph, the frontal driver's side head rest air bag deployed without warning. the driver sustained headaches, but was not injured. the vehicle was not diagnosed or repaired. the dealer and manufacturer were not contacted. the failure mileage was 85,000. *tr *jb

Tl* the contact owns a 2015 jeep grand cherokee. while driving approximately 55 mph, all the warning indicators flashed on the instrument panel and the vehicle stalled. the contact also stated that the failure began around may of 2018 and worsened. the vehicle was taken to chrysler dodge jeep of paramus (315 route 4 west, paramus, nj 07652) where the emission evaporation vent was replaced; however, the failure continued. the vehicle was taken to the dealer seven times, but the failure continued. the manufacturer was notified of the failure and provided case number: 64723187. the contact also stated that a crash occurred because the brakes seized when the vehicle stalled. the police was present and a report was filed. the contact was injured and transported to the hospital via ambulance. the vehicle was towed to the contact's residence. the approximate failure mileage was 100,000.

While driving approx 35 mph, the passenger seat headrest safety device deployed for no reason while my 14 year old daughter was sitting in the front seat. luckily she was not hurt during the incident. the plastic pieces holding the pin in place failed releasing the headrest. because the plastic failed, there is no way to reset the headrest as the pin holds it in place. this is clearly a defective component of the headrest safety system.

Service shifter warning

I had the approved emissions modification completed on my ecodiesel grand cherokee. since these was completed there is a very noticeable lag when pressing on the gas. when trying to pull out into an intersection the lag is so bad (1-3 seconds) and you feel as if you are unable to move. this is going to cause some sort of accident as it is a definite safety hazard

While the car has parked in our garage we came out to find that the active head rest safety device had deployed on its own. looks like the plastic retaining parts failed as their is bits of plastic on the floor. obviously this is not a safe design and should be corrected as soon as possible. our jeep dealership has let us know that this in not under warranty and will be over $700 to fix. we will be contacting fca customer service as it isnt right to have the dealership be on the hook for a faulty product.

For vehicle with vin number [xxx], after a vo8 flash of the ecu due to emissions recall settlement the car has serious "lag" in acceleration from the stop position. this is a safety hazard as the lag creates a collision risk from on-coming traffic. currently the manufacturer does not have a solution for the software update that has caused the safety hazard. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Passenger seat head rest deployed for no reason. the vehicle was stationary over night in our garage. in the morning we discovered the deployed head rest

I was driving home from work today 9/29/19 on a two lane road and was traveling around 40mph coming up to a red light when all of the sudden the active headrest on the drivers side deployed striking me in the back of the head with enough force it felt like a punch, this caused me to swerve and nearly rear end the car stopping in front of me. i have done some quick research on this issue and notice this is not a current recall nor an isolated incident. in my case this could have been life threatening had i not been able to keep control of the vehicle.

I was dropping my son off at school. while i had the car in park, the passenger seat headrest deployed for no apparent reason. luckily he was too short for it to hit his head.

The check engine light came on and the vehicle's electronic throttle control systems was inoperable. upon stopping and releasing the brake the vehicle lunges forward accelerating suddenly to 20 miles per hour. when place in reverse the vehicle and releasing the brake the vehicle lunges as well. additionally, when the check engine light and electronic throttle control indicator light is on, after lunging, the vehicle will not allow you to accelerate beyond 30 to 40 mph after the initial lunge. i have had two incidents that have damaged my car. it only happens when the vehicle is in drive or reverse making it unsafe to operate.

Tl* the contact owns a 2015 jeep grand cherokee. while driving 65 mph, the front driver's side head rest air bag deployed. there were no warning indicators illuminated. there were no injuries. the contact was able to continue driving to his destination. the vehicle was taken to napleton clermont chrysler jeep dodge ram (located at 15859 fl-50, clermont, fl 34711, (888) 359-4237), but was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 65,000. *tr

On 10/1/2019 while driving home from work in my 2015 jeep grand cherokee laredo, the passenger seat headrest deployed for no known reason. this was on a 2 lane highway with traffic moving up to 55 mph. it sounded like a shotgun blast. fortunately my wife or older kids weren't in the seat at the time because they could have been seriously injured.

I have a 2015 jeep grand cherokee limited that has faulty struts and stabilizer bar. the vehicle is only 4 years old. this poses major safety concerns as it can cause a reduction in the ability to stop in a safe distance as well as the potential for a loss of control over the vehicle. struts cause a rattling sound and reduction of control while driving. stabilizer bar makes a creaking noise while vehicle is in motion or at a stop.

Refer to fca "star case" s1908000157. unauthorized, unrequested, unsolicited and unwarranted over-the-air update to uconnect system failed, and "bricked the system. safety issues include: - hands-free phone system non-functional. - navigation system no longer available. - emergency service features not available. please note that there are other failings, but are not known to be safety issues, per se. these problems persist at all times, whether the vehicle is stationary or in motion. uncertain what other vehicle systems this affects. there is no geographic location dependency on the issue. vehicle operation is pending further understanding of potential risks, and issue correction by fca. fca customer service (3rd party to fca), claims that there is no over-the-air solution to this update failure. they were unable to reach management level personnel at nearest dealership to generate issue awareness. dealers claim no awareness or knowledge of issue, and are seeking fees for diagnosis and correction of issue. as the outright owner of the vehicle, what can be done to terminate fca from conducting any further unauthorized vehicle software updates? all purchase terms have been legally reviewed, and there is no binding agreement that allows fca or affiliates to conduct any vehicle modifications - including software changes - without owner permission. it has been learned in the last 24 hours, that this issue has become chronic affecting a large number of vehicles. wait times in contacting fca customer service are indicative of the extent of the problem, forcing owners to wait on hold for service up to an hour. vehicle is currently considered non-operable, until further understanding of risks are understood. seeking tsb for issue.

The seat best tensioners on both front seat belts have cracked. the drivers side seat belt will not retract to keep driver secure. the vehicle has an extended warranty but the repairs for this issue are not covered. the repairs will cost $750 in parts in addition to labor. from searching online i see many other people having the same problem. this should be a safety recall.

On pulling into traffic at intersections, occasionally the turbo does not kick in properly. no power for a couple of seconds while rolling slowly into traffic, then the turbo kicks in hard enough to skid the tires. has nearly gotten us run over several times. started after the software recall update, and they have no fix.

At about 11am, 11 september 2019, my 2015 jeep grand cherokee 4-wd limited shut down on the roadway. travel speed prior to engine failure was about 20mph. during the breakdown, the ecodiesel, 3.0l engine stalled while making loud metallic-chattering noise. after the key-less ignition was pressed to off, a re-start was attempted but that failed. the starter motor refused to operate when re-start was attempted. because re-start failed, the shift remained locked into park. with the vehicle locked into park, it blocked the middle of the roadway. intervention by local police prevented further damage to vehicle and driver. there was little warning of problems prior to the engine failure. a louder-than-usual diesel rumble was reported to a jeep service representative on 18 june 2019, but this sound was judged “normal” by the technician who checked the complaint. this jeep gc had only 21,300 miles on the odometer when the ecodiesel failed. all recommended service during 2015-to-11 sept.19 was performed through authorized jeep dealers. a partial analysis, post breakdown, by jeep service techs showed “bottom-end engine failure” with “zero compression” measured on one cylinder. jeep service promised an engine replacement to return the vehicle to operation.

On several sections of the front good, specifically where the painted portion wraps under the front of the hood to meet the alluminum, the the paint is bubbling and in some spots, beginning to rust. i take great care of my vehicle and these paint defects appear to have been caused by either rust being present at the time the vehicle was painted at the factory, or some sort of electrical charge is causing the paint to bubble.

Tl* the contact owns a 2015 jeep grand cherokee. while driving approximately 40 mph, the vehicle went into limp mode despite the power diesel indicator showing 100%. the contact took the vehicle to hall chrysler dodge jeep ram virginia beach (located at 3152 virginia beach blvd, virginia beach, va 23452, 877-475-0721) where it was diagnosed that the head gasket had blown and caused many other failures. the head gasket, engine, radiator, cooling cord, and other unknown parts were replaced under the power train warranty. the failure occurred three more times. most recently, while driving approximately 70 mph, the diesel power was reducing warning indicator illuminated and the vehicle decelerated to 20 mph. the contact drove to franklin chrysler dodge jeep ram (located at 1124 murfreesboro rd, franklin, tn 37064, 615-266-0145) in limp mode. the dealer diagnosed that the diesel exhaust system failed and needed to be cleaned. the repair was completed; however, the dealer informed the contact that the vehicle should not be driven. the manufacturer was made aware of the failure and opened case number: 59702313. the approximate failure mileage was 94,000.

I have had continual electrical problems with my jeep grand cherokee 2015. i have replaced both the battery and alternator because of jeep to not starting in the morning. however, approximately 3 months later, i am once again experiencing the same problem. the mechanics cannot resolve the problem. they all say it is probably related to the voltage regulator or computer system.

My 2015 jeep grand cherokee has an expansion valve leak, which is leaking into the vehicle (since fca decided to install the expansion valve in the car behind the dashboard). the leak is a serious health risk and environmental risk. the system also makes a constant humming noise since its low on freon. i had it fully recharged and in a matter of months all of the freon leaked into my car! this is poisonous gas leaking into peoples vehicles!! i called my local dealership and they quoted me upwards of $1,700 to fix the issue, which based on other online postings by jeep grand cherokee owners seems to be a common issue with the car. i have also recently updated the car’s uconnect software to the most recent version released, and now my 911 phone option and navigation system no longer works. my understand is that uconnect software was updated to use 4g technology, but my 2015 jeep grand cherokee has 2015 3g technology. i don’t understand why fca would punish their loyal customers by pushing this type of upgrade, in the process completely making their customers navigation systems useless. apparently the parts alone are in the $1,000 + range to replace the entire navigation unit. the 911 phone option should at a minimum be a safety requirement, and fca pushing their software upgrade completely disabled this. i called uconnect but they are of no help. i have been a long time jeep owner, purchasing different models over the year, but i don’t think i will be able to buy another jeep if fca can’t stand behind their product.

Previously entered complaint regarding cold throttle/turbo lag of 3-5 seconds which is dangerous for pulling into traffic and almost causing accidents but this is not limited to cold vehicles. the lag is shorter but evident when warm. i have had several incidents of hitting the lag while trying to turn in an intersection and there is a "flat spot" lag of 2 -3 seconds. pressing the gas pedal in stop and go traffic can cause a lag then surge forward. i have almost hit the car in front of me several times and had difficulty switching lanes because i get the nose of the vehicle turned into another lane then it does not move causing near collusions then surges forward. this is extremely dangerous and i am beginning to be frightened of driving this vehicle for even the shortest of times.

While stationary, passenger side seat headrest deployed. nothing was done to cause this action. no one was sitting in the seat. it will not reset. when it deployed, a part broke which is keeping it from resetting. an online search reveals multiple complaints on this issue. a recall should be issued.

Shifter service warning light. requires shifter module replacement

The power steering and steering rack failed on the car while merging causing a near-fatal accident. fca has acknowledged that this is a known issue that the steering racks leak and can fail but won't issue an open recall because nhtsa isn't forcing them too.

While traveling approximately 70 miles per hour (on a highway), on two occasions working 24 hours, the vehicle shifted from drive into neutral with no manipulation of the shifter. there was no warning of the impending loss of mechanical power to the drive wheels, and i was forced to coast to the shoulder of the road. no other systems (brakes or power steering as well as other electrical systems appeared to be affected. once on the shoulder and completely stopped, i attempted to shift the vehicle back into drive, but was prompted “shift not allowed - vehicle speed too high” despite the fact that the speedometer read 0 mph. next, i pushed the start/stop button and the vehicle did not power down, but did allow me to shift into drive. the error has not replicated more than once per start up sequence (if it happens once while driving, pull over and restart, the error seems to not recur for the duration the vehicle is in motion for the rest of the trip). oil pressure and temperature as well as transmission temperature were reported as within normal operating ranges. i checked the vehicles oil level which was within the “safe” zone on the dipstick. the vehicle had over 1/2 a tank of gas. this issue is new to the unit, with over 16 months of operating the vehicle it has only occurred within the past 24 hours. the issue is not preceded by any notification, and no mil’s were activated either before or after the failure to shift. it is worth noting the key fob is low on battery, but the issue occurs solely in motion. i will be visiting the dealer prior for troubleshooting prior to operating the vehicle again.

Out of nowhere, my 2015 jeep gc decelerated, all the lights on the dash came on and the following messages popped up: auto park disabled, service electronic throttle control, and ended with service shifter. the truck would not accelerate in the middle of a highway. i took the vehicle to the dealer where they cannot seem to find the problem. the windshield wipers turned themselves on along with the check engine light and the hazards.

One day when leaving a barbershop my wife tried to start our jeep and it would not crank. it would turn over, start for a second then turn off. after sitting for a while longer it started up and drove fine. this past sunday we were leaving a gas station to get on the interstate and in the middle of an intersection it shut off. all acceleration stopped and the jeep went into park and left us stuck in the middle of the intersection. once we used the manual park release and got out of the intersection we let it sit for a little bit. my wife got in the driver seat and it started right up. we then drove it to an auto parts store and had the check engine light diagnosed as the neutral safety switch. i spoke with a local dealership and was told that that is “not a part listed” in their parts catalog. this vehicle shut off and my pregnant wife could have been t-boned in the blink of an eye.

The passenger-side headrest deployed while being driven on a state highway at approximately 55 mph. it randomly deployed without collision, striking the back of the front-seat passenger’s head.

Factory wiring harness, and any other harness for towing doesn't operate unless dealer programs to computer..the cost is $135???. factory installed trai.er took up harness should already be activated..no other make of vehicle requires this..why jeeps..?? or our dealerships not informing and using it for a way to make more money? please investigate problem..owners need to be informed of this before purchasing vehicles..thank you.

While sitting in a parking lot the drivers side headrest deployed hitting my wife in the back of the head.

The vehicle radio/navigation system blacks out. system blacks on and off and when reset- navi udefined blinks on and off and system states it's in compromised for cyber security. i have taken the vehicle to the dealership 2x and will be dropping the car off tomorrow and leaving until they figure out what is wrong with it. the radio also tries to set itself to various stations. i have uconnect access and i have not paid for the service. i located yelp in the vehicle yesterday- the vehicle will be dropped off and i am demanding a resolution and i do plan on taking further steps with uconnect and jeep/cryhsler. the vehicle was purchased new. it took me a while to determine it was the uconnect as i thought it was my phone. i did not think it was the fact that i connected the uconnect to the phone. i also took my vehicle to 2 jeep dealerships to check on recalls

Since the last recall for the jeep eco deisel the system has been running the deisel exhaust regeneration at least once a week (8 times in 7 weeks since the recall update was performed). i took it to the dealership again, they performed a manual regeneration and this did not solve the problem, it started it again a week later. this means i have to drive my car at highway speeds for at least 10-15 minutes to get it to shut off (even though it doesn’t actually regenerate the filter) and my engine is overworking and lagging. the dealership said it is a software problem that since the recall everyone with the jeep eco diesels is complaining of.

Active headrest on driver's side deployed without warning or cause while driving approximately 40 mph. hit me in the back of the head, startling me and causing me to swerve into oncoming traffic lane. fortunately no one was oncoming during that time. pulled over and surveyed that the shell of the headrest was deployed and all plastic pieces holding cover to shell were snapped inside. could not reset into normal position.

While the car was running, but parked in the school parking lot. a friend placed his backpack into the car as he was getting into the passenger seat. the headrest came off and was hanging by a nylon strap and a broken piece of plastic was dropped into the passenger floorboard area. inically, i thougt he had done it, but realized he didn't hit the headrest with that much force to dislodge or break the headrest. he got in and we drove home, thinking we would look at it there. meanwhile, i had him text my service advisor (colleen) at greenway dcj dealership in orlando, florida. she advised me that i would have to have the headrest replace as it could not be reattached due to the broken plastic piece. while researching this information i discovered that this is a know problem but it is not yet a recall issue. i feel that it needs to be investigated more closely and the repairs covered. i am lucky that it was not my headrest, and that it didn't occur while i was driving at interstate speeds. i am hopeful that hq will do the right thing and fix my broken headrest as well as inspect and replace or repair my driver's side headrest since i'm now paranoid that it will happen to that one next and while either myself, my husband, or someone else is driving the jeep.

Drivers side head restraint deployed while car was in motion on a highway. it appears a particular plastic clip within the headrest broke on its own causing the headrest to deploy. this created quite a safety risk as it was a huge distraction. no accident was involved, fortunately.

Driving down an open road, suddenly the "brake now" warning starts beeping and brakes are automatically applied. this has happened several times with no vehicles, etc in front of the vehicle. happened even after the recall was completed on it for the cruise control system.

Vehicle drove fine but when turned off, the dash lights stayed illuminated. wouldnt turn off even after a few hours. next morning it wouldnt start and gave a full host of "service system immediately" prompts. sounded like it would begin to turn over, but would shut off immediately. started again after 8 hours but still had check engine light on. code came out to be "lost contact with ecu"

Msg appearing service shifter, took into shop and stated it could be an electrical wiring but will not know until they break down the shifter. jeep has already had a recall but i've already taken care of that recall on this jeep. reading a lot of people are having the same issue with the service shifter and really should be a recall on this. at this time i have a short to the circuit in the shifter.

Tl* the contact owns a 2015 jeep grand cherokee. while parking the vehicle with the brake pedal depressed, the vehicle lunged forward and crashed into anther vehicle without warning. the air bag did not deploy. a police report was filed. there were no injuries. the vehicle was slightly damaged, but was driven to russ darrow chrysler dodge jeep milwaukee (888-497-8363, located at 7676 n 76th st, milwaukee, wi 53223). the technician was unable to duplicate the failure; however, the computer system was updated. the manufacturer was not made aware of the failure. the failure mileage was 60,060. *as *as

While in park in my driveway the passenger side active headrest deployed while a passenger was sitting in the seat. nothing hit my vehicle, i didn't hit anything and no other airbags deployed nor the driver side active headrest deployed. the instrument cluster does not show any indication of deployment and nothing in my vehicles information center display show any kind of event. the vehicle is at approximately 79,855 miles when the incident occurred. the vehicle also has never been in a major accident where any of the airbags or headrest have deployed before. upon inspection of the malfunction i noticed that a couple of small plastic pieces had broken away and were resting in the back cover of the headrest. i feel maybe this is the defective part of plastic that broke and made the headrest deploy.

While decelerating, 8hp70 automatic transmission experiences severely delayed downshifts with hard jerking from 3rd to 2nd and from 2nd to 1st gears. downshift from 2nd to 1st is most severe, often causing vehicle to lunge forward after having already come to a complete stop. this issue essentially occurs every time the vehicle is driven. it has been to a jeep dealership twice for service, but they cannot fix/identify the problem.

My check engine light came on. i brought it to my jeep dealer.they found code p0302 and said the left engine head had to be replaced as well as #2 fuel injector.i had just over 50000 mi. the head was covered under warranty,the fuel injector cost me 415$. jeep should have covered this cost. jeep reimbursement department denied me reimbursement.what can be done to recover my cost?

Emission check engine light for small evaporation emission system leak p0456 fault code. also, fuel tank wont fill with fuel at higher nozzle flow rates... possibly due to tank check valve. the check engine light will disqualify the emission test for the vehicle and prevent obtaining a licence plate renewal. the check valve will only allow a slow fill using a manual grasp of the nozzle lever to restrict the flow to the smallest amount possible. this appears to be a common problem and needs a recall the refill is of course, is done in park, at a gas station. the check engine light occurs at startup.

Note: i entered an erroneous vin number on my complaint a few minutes ago. my description of the problem was listed on that complaint.

Driving my grand cherokee on i-40 with cruise control set to 75, i entered a construction zone and applied the brakes to slow down. instead of slowing down, the car accelerated up to about 90 mph. i was speeding in and out of traffic like a mad person and, luckily, i managed to keep my wife and i alive. then the brakes were on the floor, i could not disconnect the cruise control, could not shift out of gear and could not turn the car off. after a period of time, we began a slight incline and the car slowed. then i had control for a short time when the power steering went out; it came back on after about a minute. we were towed to the nearest dealer (70 miles) and the car remained there in order for chrysler to send a team to investigate. after 4 weeks chrysler informed me that there was no problem. tell the truth, i competely expected them to not take blame for this. this was the most frightening thing that has ever happened to me - i thought for sure that we would be killed - weaving in and out of diesel trucks and construction zone. i took out barriers and traffic cones in my effort to save us. i had serious concerns about operating this vehicle again but my thought is that chrysler probably fixed the problem without taking responsibility for it. i did discover that there is something you can do if you are in this predicament and i wish i had known about it before. if you hold in on the start button for a few seconds, the car will turn off. i had held in on the start button but, evidently, not for long enough. i hope that this message can get out to other jeep owners and that this action could save lives.

The vehicle was being parked and from shifting from drive to reverse the vehicle turned off and would not start again for a few minutes. the vehicle showed the service keyless system and the check engine light then appeared.

Air conditioning messed up so we took it in. was told it is the evaporator coil needs to be replaced. the part is on national back order which sounds to me like this is an issue a lot of jeep owners are dealing with. the air conditioning blows hot air and makes a sound like it is cutting off and then back on. it happens whether we are parked or in motion. we have less than 30,000 miles on our car too so this seems like it’s just a problem that is happening with this particular vehicle.

Vehicle jumps from d (drive) to i without warning and has to be placed back to drive. vehicle is in motion when this happens, mostly city, but has happened on highway.

The incident occurred on or about thursday, april 10th 2019 at 12:10am. it involves the brakes of the vehicle not being able to stop the vehicle at low speeds. the entire incident was captured on a high-quality front-facing dashboard camera with audio, video, and gps. there were no injuries. description of the incident is as follows: while i was on the interstate 10 west freeway in redlands, ca, i maneuvered to the most right lane on the highway in preparation to approach an exit less than 1 mile away (university ave.) due to lane closures (left lanes) at the time i was on the freeway, traffic was bumper-to-bumper and very low speed. while in the most right lane and still at very low speed, i engaged the adaptive cruise control feature on the vehicle. within around 5 seconds of engaging the adaptive cruise control, the vehicle slowed down to a stop because of the vehicle in front of mine had stopped. at that point, the cruise control feature self-disengaged as normal. only a few seconds later, the vehicle possibly abnormally vibrated. as the vehicle continued to creep forward in traffic as normal, i applied the brakes to stop, but the vehicle would not stop or slow down. as i nearly approached colliding with the vehicle ahead of me, i engaged the parking/emergency brake with my foot, and that did not seem to slow or stop the vehicle either. a second attempt to engage the parking brake did nothing as well. within a few seconds, the car almost slowed to a stop due to rolling friction and a slight uphill grade in that portion of the freeway. i placed the vehicle in park at this time and restarted the car. after restarting, i was able to drive and brake properly the rest of my short journey home. this entire episode is captured on my dashboard camera, and it seems others on the internet have complained about this issue as well.

When driving for about 20mn after slowing down to go threw town and coming to a stop. i will start driving again and. trying to get up to speed my jeep will not shift gears. i have been in neutral for several minutes before it shifts. this has happened several times. it has also hard shifted, and has had surged of power where it lunges a head.

Active headrest restraint (ahr) deployed with no accident. can was in my driveway. dealership says part broke inside. replacement north of $1000.

Headlight illumination at night is terrible. if on a highway with no additional lighting your visibility is dangerously low even when using the high beams and fog lights. if inclement weather like raining, make visibility even worse. a recall and upgrade to the headlights should be issued.

Takata recall- while driving at speeds above 35 miles, it feels as if the vehicle slows down as if the gears changed and it requires more pressure to be applied to the gas accelerator for the vehicle to go the same speed. this has happened multiple times at speeds of approximately 35 and over.

Vehicle exhibited what felt like a hard downshift from second to first gear. jolt was concerning enough that driver had to apply additional brake pressure when coming to a full stop. technician at repair facility discovered that jolt felt by operator was actually engine moving significantly due to defective hydraulic engine isolators (engine mounts mopar p/n 68252522aa). mounts were replaced and problem no longer detected. internet research reveals that this is a known issue with the wk2 model of the jeep and typically occurs approximately four (4) years after date of manufacture. operator's concern is that inadequately or unsecured engine shift could cause collision or loss of vehicle control. manufacturer apparently does not feel this defective/unreliable component design is a safety issue.

Received a service shifter message while going from park to drive on dash board display recently 3 times. i read online others have experienced this same issue.

Active head rest on the passengers seat has deployed. plastic retainers appear broken inside the headrest. this happened while the vehicle was parked in my garage. the vehicle has not had a collision.

Tl* the contact owns a 2015 jeep grand cherokee. while the contact's mother-in-law was driving 55 mph, the headrest sprang forward and struck the back of the driver's head. there were no injuries. the vehicle was not diagnosed or repaired. the dealer and manufacturer were not notified. the failure mileage was 64,218.

Seat belts on both driver and passenger sides have frayed

Active head rest on the drivers seat has deployed. plastic retainers appear broken inside the headrest. this happened while the vehicle was parked. the vehicle has not had a collision.

Driving on a major highway one morning on way to work and heard an extremely loud "pop". looked back and the leather headrest had completely unloaded like an airbag and deployed. luckily it did not strike my head and cause me to swerve and cause an accident. the plastic piece that holds the mechanism in place snapped. no accident to cause this or anything. clearly the part is defective. this needs to be recalled immediately.

Tl* the contact owns a 2015 jeep grand cherokee. while the contact's wife was driving 65 mph, she heard an abnormal noise and the sun roof window shattered. there were no injuries. the vehicle was taken to sunland park chrysler jeep dodge ram (located at 950 crockett st, el paso, tx 79922, (915) 228-2005), but was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 37,000.

While driving down the highway my drivers head rest collapsed forward.

Approximately 1:00 pm on 6/9/2019 while driving on highway 5 in northern california the passenger headrest exploded open hitting my daughter in the head and neck who also happens to be 31 weeks pregnant

I was driving coming to a stop light going about 20mph and i heard a loud bang like a gunshot and got hit in the back of the head by my headrest. luckily i was not hurt but it did scare the living daylights out of me. thankfully if i was not on the highway when it happened i could of swerved and gotten into a serious accident.

Twice i have been driving and the vechile shuts down on me once in the middle of a busy road and i can’t put the car in neutral, i can’t put flashers on, nothing will work. it took 2 hours and magically everything came back on with a check engine light. we went to the dealer they had it for a week said the shifter module needed to replaced and the battery , $2000 later we take it home and same thing happens again. now it’s a different module that needs to replaced. take it home and it happens a third time. they basically say they don’t know and they can’t duplicate tbe problem. we take it home and everything works for 3 months until today when the whole problem reports itself while i’m driving. it’s been 5 hours and i still can’t get the car to even turn a light on. it’s completely unsafe the way it just turns off in the middle of driving i am terrified to keep driving it. and i’m tired of paying money for a problem no one can solve. this seems like it happens to others and should be a recall. i can’t believe nothing can be fixed. it’s completely unsafe and unreliable.

While driving in stop and go traffic i was stopped with my foot in the brake pedal the engine started revving into high rpms the car stated surging and the brakes wouldn’t stop the car. i rear ended the vehicle in front of me. *js

“tamara recall” when the car is on the touch screen do not work. the touch pad won’t allow you to change the settings for the air conditioning, the radio , the seats settings are anything. so the only thing it allows you to do is listen to the radio on one channel. i’m paying for siri and the touch pad won’t allow me to switch to it either.

Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. luckily, i was seated forward, looking in my mirrors to change lanes so it did not hit my head. taken to the jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.

It's been since may 2018 with in/out visits to the dealership for a constant problem. my steering wheel wobbles over 70mph on my 2015 grand cherokee wk2 high altitude, all standard features. this started after 26k miles and now i have 39k miles. i've researched dozens of forums and read through tsbs with no solution. i had the dealer replace the tires, twice, with michelin premier ltx 20inch tires, several road force tests, high speed balances, several alignments, rack and pinion replaced, front wheel bearing assemblies replaced, all new shocks and after alllllllllll of that, she still wobbles!!!!!!! the dealer has thrown their hands up and will not help me any further. the steering wheel only wobbles between 70-80mph. another customer's wheels were placed on my car and tested with same issue. privately owned alignment centers also confirmed a spot on alignment and wheel balance. all bushings appear to be intact. the jeep is not safe to drive on the highway.

On december 13, 2018 we attempted to move our jeep from one parking space to another. turning into the new space, the power steering went completely out making it extremely difficult to steer at all. the jeep was taken into the dealership, who told us the power steering pump would need replaced. the part was on back order and it would take until after christmas to get in. we were forced to drive the jeep with the power steering not working. in winter, in ne ohio. when christmas time came and went, the dealership informed us that the part was still not available and we would have to wait until january 30, 2019 - 7 weeks since the incident occurred. here we are, january 31, 2019 and now the dealership tells us there is nothing they can do and it will be at least march, 2019 until they can get any replacement. we purchased this vehicle in february, 2018. and this problem occurred 10 months later. jeep should be responsible for having replacement parts available on their vehicles, especially something as important as power steering in the dead of winter in ohio. very unsafe, and very dissatisfied!

I have reported a problem on january 7, 2019 about the vehicle lcd display failed to light up when i starting my 2015 jeep grand cherokee in some occasion. and later have identified some more problems. the gps no longer works, it is turning around at an irrelevant position when i am driving on the road, and the display frequently pups up a warning of “vehicle phone requires service, please contact your dealer.” as the attached photo. with an appointment, i bring back my car to the dealer this morning (1/28/2019), it doesn’t been fixed at the end of the day, nor does it been able to return to the state before callback service, not event been able to rollback to the state as i hand over it in the morning. the uconnect system no longer exist on my vehicle , and could not reinstalled without radio system hardware being replaced with a new one, for which i need to pay $890.37 as i been informed officially during the service. i am very frustrated, as my car was very lightly used (only 33kmiles) and does not have any problems before the recall service, and got three uconnect issues just after the recall service, and then in the attempt to fixing these tree issues in the service department of the dealer, the control device was physically destroyed even the uconnect system no longer been able to reinstalled . i am not the person that irrationally denying the wear and tear of vehicle hardware, but what the hell of the purpose of the recall service? and why should i responsible for all the consequence of the recall service that never exist before?

Rear lights stop lights and directionals going off and on

Capless gas cap cracked and it comes right off housing. i screw it back in and drive on, probably safety issue. jeep dealer can only order entire capless filler assembly. $450 part w/install. they redesigned fuel filler assembly on newer jeeps, but this current faulty design should be recalled at no codt to owner! also the filler neck broke right at 36000 miles and couldnt fill with gas as it would act like it was full. entire job $600

With my car parked in the garage and no one in it the drivers side headrest deployed.

After 3.5 years of no problems, our jeep has been back to the dealer service every month since august 2018.currently at service since 1/14/19, 15 business days. in august: pulled into a parking spot and the wipers started, could not turn them off different messages flashed “no bus”, and various other msgs. check engine light was on. took in to dealer the next day. recalls were performed. we felt, our problems had been solved. they were not. september: arrived at my son’s school 7:15 a.m. wipers started, chiming started, messages flashed, tire pressure flashed. turned engine off, restarted problem solved. october: on baltimore beltway with my son’s carpool in the car, we were in rush hour traffic crawling along... wipers start, chiming, messages flashing “service electronic throttle control” and others... then car started lurching and lunging somehow got it limping into the dealer... podded it and it threw over 480 codes. in service for 10 days. alternator replaced, did not help. november: arrived home after an 1.5 hour trip, chiming started, messages flashed. but this time as i reversed into driveway, car threw itself into park. december: again driving car pool of young teenagers, exited baltimore beltway, wipers start, chiming, messages, “service electronic throttle”, “auto park disabled”, service shifter, etc. engine revving but we’re barely moving. there was nowhere to safely pullover and i have no idea if any of the exterior lights are working. i had to make a lady turn to get out of traffic. we barely made it. this last episode was the last straw. our dealer’s service department has been nothing but helpful. they have, with my permission driven the vehicle with diagnostic equipment hooked up, they’ve put over 600miles on my vehicle, but i don’t care because i’d like it fixed. they’ve tried to replicate for 15+ days w/no success. i do not feel safe in this car.

Between 1/2 & 1/4 tank the vehicle will run out of fuel and stall due to the secondary transfer fuel pump failing to run to transfer the remaining fuel in the horseshoe shaped tank to the side where the main pump draws fuel from . this happens without warning and vehicle will not start until you add fuel to bring the level above 1/2 tank . have had it to dealer twice for replacement and the pump fails again shortly after . this is also a safety concern as vehicle can stall during passing or while in heavy traffic situations . this is a poorly engineered system and at the very least the secondary fuel pump needs to be recalled and improved to stop these failures

The vehicle was parked, and suddenly the driver”s front seat head restraint deployed for no reason with incredible force. the vehicle was parked with no insult to vehicle or reason for this to occur. i reported to local dealer and the headrest restraint cannot be reset. it requires a total replacement of the headrest that isn’t covered under standard or extended warranty. the cost of the part to replace is $846.30 plus labor. this is a safety issue and seems to be a defect as the restraint deployed for no reason. the dealer offered no assistance with this issue.

I have put my jeep grand cherokee for a recall service (mfgr campaign#: cdjr s27, cdjr u65) recently, in which i been told by the service person that only software ware been updated for this recall service. since then, the lcd display screen will not start to light up in some occasion when i turn on my car, the screen does not response for any touch at this movement, and it eventually light up after 3-5minutes and turns up the display to the normal. this problem happens every other days, and makes me very hesitate to backup my car whenever it happens, as i get used of the backup camera on the car. the problem never exist before the recent recall service. in the normal way, the screen shows the booting up display whenever i starts up my car, but now, for some occasion, the screen keeps in dead for 3-5 minutes after the engine has been start up.

When in motion, transmission downshifts to first gear. engine races.

Tl* the contact owns a 2015 jeep grand cherokee. while the contact was reversing the vehicle out of a parking space, the passenger side headrest deployed without warning or an impact. the contact's wife was injured and hospitalized. the manufacturer and dealer were not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 46,000. *dt*jb

Our driveway has a slope. we park facing up the hill and three times the vehicle has rolled backwards while in park and not running. one time, vehicle off, my husband and i were still sitting in it. braking applied and the vehicle stopped easily. twice there was a light coating of snow (not icy) so i could clearly tell that the front tires rolled and did not slide. i didn’t think to check all four tread marks. this could be hugely dangerous if i happened to be behind the vehicle when it happens. the vehicle is new to me...purchased as used about 2 months ago.

Front seat passenger headrest burst while driving!just picked my mom up from the airport she is complaining of headache! it was so loud it scared me i wasn’t sure what had happenef then my mom said it felt like something hit her in the head! i thought someone shot at my car!!! i pulled over and noticed the headrest was completely dislodged.i am very concerned if it happens to me ibeould lose control of my car !! this was very scary and i hope my mom is okay!!!

Ive had this car in the shop 4 or 5 times for extreme overheating costed me 4500 so far and never fixed

I have a serious safety issue with my 2015 jeep grand cherokee. i have brought it to the dealer for this problem more than once and they are not able to identify any issues with the vehicle. they have not been able to replicate my experience. in short on a few occasions while driving at low speed the vehicle seems to change gear and accelerate. i would best describe it as a surge. this past saturday (12/08/18), while coming to a stop a three way intersection my jeep accelerated without warning. i already had been depressing the brake when the surge happened and since i have experienced this before i was able to bring the vehicle to a stop. i was lucky i did not accelerate into two way traffic. i was not so lucky in december of 2017. i was stopped at a traffic light (my wife and adult son were in the car to witness this). when the light changed, i took my foot off the brake and my car suddenly lurched forward. i jammed down hard on the brake but my car made contact with the car in front of me resulting in a fender bender. it could have been worse. i experienced this phenomenon one other time while driving along and stopping at a light. fortunately, there were no other vehicles nearby. as you might imagine, this has destroyed my confidence in this vehicle. i am afraid that this will happen again and may cause a more serious accident!

Nav system stopped working suddenly while car was in motion. displays map showing the car in the wrong location. gives incorrect directions for the (incorrect) location and gives incorrect local speed limit information (because it's giving the speed limit for the wrong location). attached image is of picture taken while we were on i66, and picture shows that the location was clearly not on the highway.

Navigation system stopped working. incorrect location of car was shown on map. directions were non-sensical because the nav system gave directions and speed advice based on an incorrect location. the car's indicated location on the map sometimes moved while the car was moving, but still did not represent the correct location. sometimes the location would keep changing back one particular incorrect location. attached image shows that while in washington, dc, the nav system was showing that the location of the car was about 10 miles away in ft. belvoir, va. this failure of the nav system was evident in all situations: stationary, moving, city, highway, etc.

When making a turn on a city paved road my passenger seat head rest exploded!

Navigation system stopped showing the actual location of the car on the map. this is a safety hazard because i could not navigate to where i needed to go. in addition, it displays the speed limit of the (incorrect) place where it places the car on the map. this could lead the driver to go too fast or too slow for the situation. this incorrect location is displayed whether the vehicle was stationary, in motion, on a city street or on a highway, turning or going straight.

Vehicle unexpectedly stopped running while driving 70 mph on an interstate. the car began to lose acceleration while in cruise control and, upon trying to accelerate again , the steering wheel began to shake very hard. the car accelerated briefly before coming to a complete stop. i was thankfully able to veer off of the interstate on to the shoulder. after repeated tries, the car would not start. all electronics appeared to work except the gear shift would not move and the engine would not start. car was towed to closest jeep dealership who stated that code p0300 was found and that the fuel pump was no longer working.

Drivers gauge screen intermittently flashes “service transmission” immediately followed by tire pressure alert. this happened several months ago and started up again last week. there doesn’t seem to be any rhyme or reason to it. looks like an electrical glitch. i took my car for servicing this last weekend and they were not able to find any error codes on the diagnostics. i took a video of the malfunction and showed it to the service staff at the dealership. dealership states they would have to install a scanner and test drive it however the glitch isn’t reproducible but rather spontaneous and intermittent. vehicle has 1000,000miles on it.

1- surround sound is auto turn to stay on. when turn off no any effects. 2- some noise come in driver side from dash or engine room. this noise like air sound from air pump every 10 to 25 sec with synchronous small some effect in rpm.

Tl* the contact owns a 2015 jeep grand cherokee. while driving approximately 25 mph, the "service shifter" warning indicator illuminated followed by the rest of the instrument panel indicators. when the contact turned off and restarted the vehicle, it operated normally. the contact drove the vehicle to dodge/jeep/chrysler city (4395 us-130, burlington, nj 08016) where it was diagnosed that the shifter failed and needed replacement. the contact also stated that the same failure occurred in june of 2016. the dealer repaired the vehicle. the manufacturer was notified of the failure. the approximate failure mileage was 72,000.

I was driving down the road at approximately 35mph on a smooth paved residential street when i heard what sounded like a window shattering. i looked over and saw the passenger seat (unoccupied) headrest had sprung forward and deployed as though the vehicle had been rear-ended.

Vehicle's forward collision warning (fcw) system activated a brake! alert with no hazard present. driver information center keeps displaying message indicating acc (active cruise control)/fcw system not available off & on. vehicle was in motion at the time of the false alert.

What happened? active head rest deployed spontaneously - no impact while parked in garage . read that’s this has happened to multiple people sometimes while driving . apparently plastic mounting of pin holding it in place till impact is fracturing . cannot be repaired and head rest need some to be replaced or tied back making concept redundant . replacement costs about 600$ . dangerous if deploys in moving car and once deployed is quite uncomfortable driving thrusting neck and head forward limiting forward vision unless tied back

Active head rest deployed spontaneously - no impact while parked in garage . read that’s this has happened to multiple people sometimes while driving . apparently plastic mounting of pin holding it in place till impact is fracturing . cannot be repaired and head rest need some to be replaced or tied back making concept redundant . replacement costs about 600$ . dangerous if deploys in moving car and once deployed is quite uncomfortable driving thrusting neck and head forward limiting forward vision unless tied back

While driving at highway speed on a 2-lane road, our jeep grand cherokee ecodiesel began to lose power. the lights on the instrument cluster began going off seemingly randomly, and the vehicle had to be quickly pulled over and put in a safe condition on the side of the road as the engine stalled. the engine would not restart. after 2 months of troubleshooting with chrysler engineering, our shop believes they have found the issue, which is a faulty tone wheel in the drivetrain, at where the engine couples to the transmission. the tone wheel lost about 1/4" of encoded magnetic material, and this made the vehicle inoperable, even while at highway speed. this failure threw no codes to the computer for the technician to interpret, and the only symptom is that the engine would not fire, even though, as a diesel, there is no spark ignition system.

On sunday, june 3, 2018, i entered the left front driver's seat of my 2015 jeep grand cherokee (which is always parked inside my enclosed garage in southern california) and immediately discovered that the driver's headrest was in a protruding position. during a closer examination, i discovered that part of the restraint system used to keep of "telescoping" headrest (designed to deploy during a traffic collision) had broken loose, which caused the headrest to deploy. *photos are attached. subsequently, i conducted a search on several jeep (chrysler) websites and quick discovered that other jeep grand cherokee owners had experienced the same incident. furthermore, when i examined some of their photos with my photos, i could clearly see that the failure involves two small plastic latches that hold a small metal rod in place; which in turn holds the headrest in an "un-deployed" position until needed. in addition, i discovered that numerous jeep grand cherokee owners had contacted jeep chrysler, and the jeep chrysler corp. had told many of the owners effected by this problem, that if their vehicle was outside the 3year/36month warranty, and jeep chrysler would not cover the repair. since discovering the incident, i find this design to be critical to the safe operation of my vehicle and if in fact the headrest had deployed while i was driving the vehicle, i feel it would have most likely caused a serious injury to me (or my passenger based on the same design), or it could have resulted in a major traffic collision which might have led to unintentional fatality. i therefore ask that the nhtsa investigate this flawed part design as soon as possible and based on their investigation issue a recall should jeep chrysler fail to make a quick and responsible effort to the replace the part before someone is injured. thank you, [xxx] . information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

After the transmission update the shifter still doesn't work properly

I’ve noticed that more than 90% of my visibly is obstructed by the windshield frame, door frame and mirror. there is a major blind spot, making this very dangerous to view oncoming traffic, or a pedestrian.

Tl* the contact owns a 2015 jeep grand cherokee. while parked, the vehicle independently rolled away and crashed into a parking sign and a building. the air bags did not deploy. a police report was not filed. there were no injuries sustained. a dealer was not made aware of the failure. the manufacturer was made aware of the failure and provided the contact with case number: 337-98083. the failure mileage was 20,000.

I put my car in park in the garage, got out of my car and it started to back up on me, bending the door back and loosening the hinge but getting caught on the wall. i was able to jump back in and step on the brake, the car shifter had slipped back into reverse. i had my car fixed as the door was unsteady. i then received a recall on that particular part and sent in all my information but was denied coverage. i am very angry about this and request a supervisor to call me. i had the shift fixed at a local jeep dealership since then.

The transmission frequently shifts into neutral or park, while the vehicle is in motion, without driver input. the transmission frequently will not go into reverse, without multiple attempts the transmission frequently will not go into park without multiple attempts the forward collision warning frequently activates for no reason and stops the car the vehicle has been in for repairs on multiple occasions, yet still exhibits significant safety issues. *tt *tr

Tl* the contact owns a 2015 jeep grand cherokee. while reversing the vehicle, the rear camera proximity lines failed. there were no warning indicators illuminated. bobb chrysler dodge jeep ram (13007 wicker ave, cedar lake, in 46303, (219) 267-1226) diagnosed that the steering column module needed to be repaired. if the repair was not completed, it would affect the air bags. the vehicle had not been repaired. the manufacturer was not made aware of the failure. the failure mileage was 70,000.

2015 jeep grand cherokee. consumer writes in regards to defective automatic headlight feature. *ld the consumer stated there was also a malfunction with the keyfob. *tr

Tl* the contact owns a 2015 jeep grand cherokee. while driving, the plastic bracket on the headrest fractured and caused the headrest to move forward with extreme force. as a result, the headrest struck the passenger. there was no injury. the vehicle was not taken to a dealer. the manufacturer was contacted. the vehicle was not diagnosed or repaired. the failure mileage was 47,000.

Vehicle keep jumping from reverse to parking,sometimes when i im trying to park.

Takata recall, my interior door locks handles keep breaking.

Vehicle begins the shift hard. slamming into gears then all lit guts on dashboard come on. car then looses all power including power brakes and power steering. it also states parking brake must engaged and emergency brake is disabled. vehicle was in motion on side street in neighborhood. going forward. after vehicle was stopped we have video of messages and all lights going.

While driving at highway speed my 2015 jeep grand cherokee eco diesel started to make a rumbling noise, the oil pressure light came on within a minute the engine shut off still at highway speed. when i pulled over to the shoulder the car was stuck in gear, would not restart and had a small oil leak. the car was towed to the nearest dealer who determined that the car had engine damage and the engine needs to be replaced. car has less than 33,000 miles and still has original tires, and brakes. all oil change services were performed as suggested. car was purchased new from dealer august 4th, 2015.

Tl* the contact owns a 2015 jeep grand cherokee. while driving at night, the headlights failed to illuminate brightly. the vehicle was taken to an independent mechanic who stated that the headlights were designed in that manner and referred the contact to nhtsa. the vehicle was not taken to a dealer. the manufacturer was not notified of the failure. the approximate failure mileage was 75,000. the vin was not available.

Family was getting in car after dinner, car turned on but in park, when there was a loud sound- passenger headrest deployed out of nowhere! thank goodness elderly family member sitting in front seat, who is on a blood thinner, was hunched forward at the time! my husband looked at manual and tried to reset as suggested but he states it won't- seems like a plastic piece is broken. called dealership but they state it's not under warranty- car under 36k miles, and will cost $700 to replace since plastic piece broken. kind of afraid to lean head on driver's side now, in case it deploys too!

Tl* the contact owns a 2015 jeep grand cherokee. after the contact shut the vehicle off and locked the doors, the doors randomly unlocked. on one occasion, after locking the vehicle, the rear hatch door erroneously opened. the cause of the failures was not determined. the manufacturer was notified. the local dealer was not notified. the vehicle was not diagnosed or repaired. the failure mileage was 4,000. *tt consumer stated this has happened on several occasion. front and back doors unlocked.*jb

Vehicle fire - while driving my 2015 jeep grand cherokee ecodiesel, the vehicle lost power on a city street and spontaneously caught fire. the fire quickly filled the cabin with chemicals and smoke. there were no warning signs and luckily, due to the cold temperatures, the fire was put out before myself and the other occupant were burnt up in the car. after two weeks of investigations by the dealership and fiat chrysler, there is still no determination of the cause. the car was purchased new and less than three years old and the time of occurrence. *dt*jb *dt *dt *tr *dt *tr*jb

During a routine check of vehicle fluids, i discovered that the power steering reservoir was empty. the dealer said "power steering reservoir is low from factory and is topped off during service". i reported this to jeep customer assistance, but have not received a response. i haven't noticed any steering problems, but i am concerned that this a potential safety issue.

Driving on highway at 60mph, sunroof explodes without warning. no debris or accident occurred to cause the explosion. temperature outside was neither cold nor hot. the sunroof simply exploded on its own.

I had my jeep for less than a year and one day, for no reason, it just shut off. i took it to jeep and they said the wrong oil was used in the previous oil change. so they put oil in the truck. a couple of months later and it's doing the same thing. it's a disaster waiting to happen. i can't take a chance on driving down the road and the vehicle just shuts off. the vehicle was in motion each time.

Tl* the contact owns a 2015 jeep grand cherokee. on several occasions, whether being driven or stationary, the vehicle would lose power steering functionality without warning. the vehicle was taken to troiano chrysler jeep dodge dealer (address unknown) where it was diagnosed that the rack and pinion needed to be replaced. also, there was a low voltage fluctuation going to the electronic power steering. the vehicle was repaired; however, the failure recurred. the vehicle was then taken to wallace jeep (2755 se federal hwy, stuart, fl 34994, (772) 220-3600) and arrigo dodge chrysler jeep ram fort pierce (5851 s us highway 1, fort pierce, fl 34982, (855) 709-0687) where it was diagnosed that there was a voltage issue with the vehicle. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 24,169.

I was stopped at a stoplight. when the light turned green and i accelerated, my vehicle went in reverse. i quickly switched the gear back to "drive," but overcompensated and rear ended the car in front of me. this has happened before. the gear on my jeep is overly sensitive and flips from "drive" to "reverse" to "neutral" without my notice (i.e., if my elbow hits it). this is a big safety issue, as it has resulted in accidents. *tt *cn

Vehicle loses power steering intermittently. it’s still under warranty and has been to three different dealers 5 times. it’s presently at arrigo jeep in ft pierce fl and has been for over a week. they do not return my call. this has also been reported to chrysler. loss of power steering can happen in motion or stationary. very dangerous. i have all service docs.

"low power steering fluid". 2nd time taken suv to the dealership, for power steering fluid been below the min mark. dealership said they inspected vehicle for leaks, no found. dealership stated that in this type vehicles is normal that fluid evaporate and that just need to be refill everytime goes below min. in my opinion this is like brake system were fluid don't evaporate but will go low in the existence of a leak. dealership need to do an inpection with the vehicle operating to look for leak since it could be leaking straight to the ground when vehicle is on the move.

Tl* the contact leased a 2015 jeep grand cherokee. while driving 25 mph, the brake pedal made an abnormal grinding noise and the brake pedal was sticking without warning. the contact observed a puddle of fluid underneath the vehicle. the vehicle was taken to a local dealer (east chester chrysler jeep dodge ram, 4007 boston rd, bronx, ny 10466) and was informed that the brake booster, casket cover gasket, chain case, and the sealant needed to be replaced. the vehicle was repaired. the manufacturer was notified and opened case number: 33407052. the contact was referred to nhtsa. the failure mileage was 18,000.

The car has extended cranking and hesitating while driving due to a faulty fuel pump relay like other jeep and durango’s with push button starts. their has been recalls on other years. we have had nothing but trouble since we bought this vechocle new.

Takata recall -passanger headrest restraint deployed while car was in park not moving without any sort of impact. headrest hit passengers head and distorted passengers head-cause distortion and minor neck pain.

The automatic emergency braking system activates on the highway for reason. i have been to the dealer repeatedly during the warranty period and they can’t fix the problem. it activates at times with nobody in front of me and sometimes with a clear lane ahead of me and a truck next to me. this has happened numerous times since i bought the vehicle three years ago.

Tl* the contact owns a 2015 jeep grand cherokee. while driving approximately 75 mph, the driver's seat headrest exploded. the contact stated that a fragment of the headrest struck the driver in the back of the head. the contact stated that the headrest was designed as a preventative safety measure against the whiplash effect during a rear end collision. the contact stated that the headrest actuator fractured into pieces, which caused the headrest to strike the contact in the head. the contact experienced pain in the base of the head, but did not receive medical attention. gengras chrysler dodge jeep ram (460 connecticut blvd, east hartford, connecticut 06108, (860) 289-0246) was made aware of the failure and stated that the vehicle was out of warranty for repairs. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 79,000.

We purchased 2015 jeep grand cherokee in 2016 approximately 2.5 years later we attempted to get new tires put on. we went to tire store & they stated that the lug nuts were defective.. they stated that the lug nuts were swollen and if they were to force the lug nuts off it would render the vehicle inoperable. as we had a lengthy road trip planned, we were forced to go to the jeep dealership. both the initial service writer, andrew, and later the service manager, john wilson, agreed the lug nuts were defective. but they stated it was “fca”'s fault and gave me a phone number of 1-877-224-5356 i called fca said they would do nothing about this since there is no recall. i feel that we could have been killed if we would have gotten a flat tire in the wrong neighborhood as we would not have been able to put the spare tire on and the vehicle would have been inoperable. we were charged us $311.19 and refuses to give us any relief. the service manager offered an oil change but they are 45 minutes away from our home and it is not practical for us to do this. i am happy that we decided to get tires before we left since the story may have been very different had we had any issues on this trip as our safety may have been jeopardized. i would appreciate any help you can provide us as we are afraid that they likely put defective replacement lug nuts back on. the lug nuts swell up and split apart when they are being taken off of the tires rendering vehicles inoperable. my husband stated he saw on line that ford had a recall due to defective lug nuts on their suv’s and i feel that jeep should be required to do the same. i feel that we should be given a full refund of the $311.19 we were charged and they should also be required to put proper lug nuts on all of their vehicles affected by this defective product. please help us and help others. much appreciation & thanks.

Jeep does not start in a.m.

Navigation is inaccurate and thus a safety hazard. navigation system shows car off road or in water and gives incorrect directions. the car is at the dealer for a third time to correct this problem.

The vehicle would not start. it has a push button ignition switch start. it locked up and it could not be towed because the tow truck driver could not get it in natural to move it. i was stranded for 12 hours with nothing to eat or drink before i got help. all electrical systems shut down and i was alone in a very bad area at the time. unless the vehicle started it would do nothing and could not be towed. jeep needs a recall on this very unsafe system. they should be made put in an override switch or be able to start the vehicle with a key. i am 76 years old and i was going to start on a 500 mile trip that day. very good thing it happen when it did. the vehicle would have been dead along the road with no help. all push button starts need a backup to get out of this safety hazard. i unlocked the door get in and pushed the start button and nothing. all kind of lights lit up on the instrument panel and displayed a lot of things that would not work. the transmission would not go in or out of gear.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that smoke entered the cabin of the vehicle without warning. the contact turned off the vehicle and noticed smoke coming from the hood and headlights. the vehicle was not taken to a dealer to be diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 28,000.

I was driving my 2015 jeep grand cherokee 70mph on the highway when my active front headrest deployed. no collision or accident occurred. my neck is sore now, but no medical attention was required.

Hi my sifter service light is on as well all the gears light to i have no way upload a pitucer

My vehicle has active collision protection. the system is awesome however it seems like when you apply the brake the vehicle assumes your depth perception and senses will avoid a collision. i think the vehicle computer and sensors should still make the ultimate decision to stop the vehicle. also, should there not be a sensor for temperature in this system to take into account the possibility for ice and snow? thank you.

Nhtsa: i have been in and around the tire business most of my life in 2015 i purchased a jeep grand cherokee with 20” wheels and tires. in december of 2017 i literally got blown off the road into a ditch severely damaging my vehicle. i believe there should be a certain pressure per square inch factor on wide tires as mine obviously did not keep me on the road and they were heavily siped winter rated tires. i recently replaced them with an oversize tire with a high void to rubber ratio that puts more pressure per square inch on the tread. i also experienced hydroplaning in slush during the winter. simply to advocate for keeping quality tires to stay safe is not enough. one of the biggest hoaxes upon the american people is al all season tire. there is no way they will match the hard packed snow and ice safety of a dedicated ice and snow tire. thanks for listening. [xxx] (“parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”*jb

Equipped with ahr "active head restraints", the headrest deployed while driving down a rural two lane road striking my wife in the back of the head. when we tried to follow manual instructions for reset, we discovered the plastic keeper clips were broken off and laying in the bottom of the headrest. fiat chrysler say's. not covered. $667.00 for a new headrest that could have killed her.

Wheel cracked at weld joint and propagated around the whole wheel on a jeep grand cherokee 2015

I have a 2015 jeep grand cherokee limited with about 48k miles and noticed a hissing sound coming when i have the ac on, a few weeks later i noticed that it would cool sometimes and sometimes it would only throw hot air. i took it to get diagnosed and seems it was a ac pressure valve. have read that they have recalled on other jeep cherokee's wondering if this a faulty issue with the grand cherokee as well. sadly , since i will be out $200 for a deductible and unfortunately cannot wait for a recall as i live in texas and i need my ac.

The fuel tank is hard to fill and the fuel fill nozzle shuts off repeatedly while fueling.

The air bag come on(service air bag)

Tl* the contact owns a 2015 jeep grand cherokee. while driving 45 mph, the brake pedal was depressed, but failed to stop the vehicle. as a result, the contact rear ended the preceding vehicle. the air bags failed to deploy. the contact was not injured; however, the driver of the other vehicle sustained unknown injuries that required medical attention. a police report was not filed. the vehicle was not towed. the contact called an unknown dealer, but the vehicle was not taken to the dealer for diagnostic testing or repairs. the manufacturer was made aware of the failure. the failure mileage was approximately 37,000.

After picking up my 2 year old son from daycare on dan valley road (city street) in madison, nc, i began to turn out of the parking lot. after getting half a mile down the road (still in motion) there is a loud popping sound that occurred in the front passenger seat. as i look over i see that the passenger seat headrest is detached. we were not in any collision or hard braking of any sorts. i pulled over immediately into the lowe's improvement parking lot to assess the issue. upon my observation it seems as though the covering of the metal bar (that was still lodged within its placed for when the headrest is attached) had broken.

Tl* the contact owns a 2015 jeep grand cherokee. while driving approximately 60 mph, a police officer informed the contact that there were flames underneath the vehicle. the vehicle was pulled over and the fire extinguished on its own while the officer was looking for a fire extinguisher. there were no warning indicators illuminated. the vehicle was taken to larry h. miller chrysler jeep dodge ram boise (222 s auto dr., boise, id 83709, (208) 514-0835). the dealer informed the contact that the vehicle was safe to drive to his destination of denver, co. the vehicle was then taken to the larry h. miller chrysler jeep dodge ram 104th dealer (1800 w 104th ave, thornton, co 80234, 720-907-0928). the contact was informed that the manufacturer would send an investigator to investigate the matter. the investigator stated that the failure was caused by an external factor. the vehicle was then taken to autonation chrysler jeep broadway (5445 s broadway, littleton, co 80121, 303-578-6103) where the transmission cover and the transmission fluids were replaced. the technician also stated that the original gasket for the transmission cover was replaced as well to eliminate a fire hazard. the failure mileage was approximately 28,000.

I had the electronic power steering module go out & also had to replace radiator after doing research i have seen 1,000 of other customers complain about the same issues and they not be covered by warranty due to basic warranty expired. if this is a common issue with the 2015 jeep grand cherokee why has this not been reviewed for recall??

There’s a clicking noise in the back rest of the driver seat. it clicks any time i’m driving and especially when i hit a bump in the road. it sounds as if it’s a portion of the lumbar support.

While driving about 15/20mph passenger side ahr(active headrest) deployed without any collision or sudden breaking. caused my wife’s head to hit the dashboard followed by an extremely loud “pop” noise that almost caused me to crash because worried about the “bang” and my wife. i am not the first with his issue and jeep/chrysler says that they cannot fix! my vehicle is a 2015 grand cherokee that i purchased in april with 22k miles and this happen last week with my vehicle having roughly 27k miles. please help!

I've read about a recall regarding the cruise control but haven't received the notice and my dealer will not take care of the problem without it. i want it fixed so i can use my cruise control

On 12/11/17 my vehicle was vandalized. the tires and rims were stolen and the back window was busted. however once having my jeep fixed at the collision center the heated seats are not working properly. my 2015 jeep grand cherokee has heated leather seats, however lately when turned on they barely get warm. it also has the heated steering wheel which is fine.

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was in park, the gear shifter independently moved out of gear and rolled forward. the contact had to apply the brake pedal. the vehicle was not inspected and diagnosed by a dealer. the manufacturer was notified to determine if a solution could be provided. the failure mileage was not available. *tt *tr

My jeep shifts rough while increasing speed. it jerks and hesitates when shifting gears. also the gear shifter moves very easily to other gears i.e. n, r, d while driving or even parked.

I've reached out several times for the last 2 years with my transmission issues with my jeep. i was told for the majority of the 2 years that nothing could be done to fix it or that it was just the way the car drives. after getting chrysler/jeep involved at the dealership and having a case manager who was absolutely useless, somehow after 2 years they magically realized there was something wrong with the transmission. they had the car for over a week and when i got it back, it was about 50% better. i assumed that was as good as it gets since jeep doesn't really fix anything. as of the last week or so the car is now worse than when i took it in. it hard shifts from first to second gear then it hard shifts down from 3rd to 2nd when stopped and then stutters forward. the shifting is erratic and when stopping and then needing to accelerate the car just hesitates like it doesn't know what to do. which has caused me to almost get hit by another car several times. it is a liability not only to myself but to other people. it hesitates on the interstate when accelerating and left me in a situation where i was stuck between two semi trucks and the car basically stalled out. it should not be driven or on the road. im going to be killed in the car. i do not trust that jeep knows how to fix the car or even has a fix for the issue at this point. ive done research and it seems that its a known issue with the 2015 transmissions. i have given jeep several chances to make the situation right and now i;m done dealing with it. now its a matter of how much value jeep puts on a human life. how many more lawsuits will jeep have because of this vehicle before something is done.

Tl* the contact owns a 2015 jeep grand cherokee. while stationary and driving various low speeds, the power steering made a high pitched whistling noise when turned left or right. ed voyles chrysler dodge jeep ram in marietta, georgia was made aware of the failure and stated that it was normal. the manufacturer was made aware of the failure and referred the contact to nhtsa. the vin was unknown. the failure mileage was 24,000.

Tl* the contact owns a 2015 jeep grand cherokee. while driving various speeds, the power steering fluid leaked out approximately every 500 miles. the vehicle was taken to saitta trudeau chrysler jeep dodge in pahrump, nevada where it was diagnosed that the power steering fluid had evaporated. the dealer stated that there was no repair for the failure and that the contact would have to bring in the vehicle to have the power steering fluid replaced or "topped off" when necessary. the manufacturer was made aware of the failure. the failure mileage was 6,000.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the shifter independently shifted out of park and resulted in a rear end collision. a police report was not filed. the vehicle was previously taken to folsom lake chrysler dodge jeep ram (12545 folsom blvd, folsom, ca) to be repaired per nhtsa campaign number: 16v240000 (power train). since the repair, the contact had not seen a difference in the performance of the shifter. the manufacturer was notified of the failure. the vehicle was towed, but was not destroyed. there were no injuries. the failure mileage was approximately 33,000.

About 10 miles into my trip, on interstate 81 on straight roadway, dry pavement; speed 63 miles per hour; my vehicle began to loose power and my speed was decreasing. i pulled to the side of the road and my vehicle went black. i noticed smoke on the passenger side of car coming from under the hood. within minutes the front of my car was engulfed in flames. vehicle had approx. 16,700 miles on it. unknown cause.

Active headrest activated by itself with no collision. inspection revealed a plastic tab is broken. this is known by jeep as a defective piece of equipment. they refused to fix as the car is ~1500miles outside of warranty

The automatic transmission downshifts harshly with a bang. up shifts are also harsh at times. transmission software has been updated twice but the issue continued. recently the transmission valve body was replace and the issue has gotten much worse. my jeep is currently back at the dealership.

The vehicle was stationary and parked, but still running. the front passenger seat was unoccupied and there was a loud popping sound as the front passenger seat headrest "exploded." a couple of plastic pieces flew out. there was no reason for the headrest to deploy. i took the car to the jeep dealer and they said the headrest was "defective" but couldn't do anything about it as the car was no longer under warranty, nor is there a recall for the problem. the car had under 50k miles on it and was under two years old, and had never been in an accident.

On 10/21/19 my 2015 jeep grand cherokee limited mount functioned. while trying to slowly back up my car in a garage the vehicle seized all dashboard lights went out including back up camera screen. only one light appeared before impact with a pole which was the service transmission light. my foot was off the gas when it jolted backwards into a large pole. this has happened multiple times where the car would seize or accelerate into first gear. it has done this when my foot wasn’t on the gas peddle aswell. i contacted safford jeep in springfield va three times about my concern. nothing was corrected now i have been in an accident with very bad vehicle body damage. chrysler has done nothing and will not give me any answers on the satus of their investagation. this has now cost me out of pocket because they want to draw this out as long as possible.

While i was pumping gas, fuel started pooling under my vehicle. i was too scared to start it drive it, so, i had it towed to the dealer. a week and a half later, i'm still without a car as the dealer is awaiting a new gas tank to be delivered. they informed me it was a defect in the gas tank!!!! what if this would have happened on the highway!!!! i am so disappointed and scared now to even drive it when it gets fixed. not a comforting feeling that i could've exploded.

Apparent leak in the power steering on the drive rack. very costly repair that needs fixed. car just went over the manufacturers warranty.

I purchased a 2015 jeep grand cherokee from a chrysler dodge dealership on june 3, 2016. that particular day, there were new 2016 jeep grand cherokee's but they were not for sale and had some type of "do not sale stickers" on them. the sales rep stated the new 2016 jeep grand cherokees were under recall and could not be sold until the recall was fixed. there was one pre owned 2015 jeep grand cherokee available so i asked if it under recall too and was told no so i purchased it. in or around september 2016, i received a recall notice for the vehicle. i was so angry and felt like i had been duped because i specifically asked about a recall and was told there was none. i did some research and learned there is no state law that requires dealerships to disclose recalls on pre owned vehicles; the state law only governs brand new vehicles not being sold. i felt defeated and let it go, until this month; when i decided to have the recall completed (at a different dealer). this made me angry all over again so i did additional research and located the nhtsa's 2015 consent order against fca usa and decided to report this issue to you for review. in the consent order, fca was supposed to "develop and implement a process to deter dealer sales of unremedied vehicle subject to recalls, regardless of whether new or used. in my case, that did not happen and i don't want this to happen to anyone else! my question is, does the consent order apply to my situation? if so, what are my options?

I have a 2015 grand cherokee that has been in for the rollaway recall. tonight i pulled into a parking lot, got out of the car quickly to see how far i pulled in, and the car started rolling backwards. i thought the car was in park but in turn it was not. the car was in reverse. previous to tonight i've had this happen and as soon as you let go of the brake, if the door is open, the "auto park" kicks in and the vehicle goes into park. that did not happen. i was able to catch the car before it went to far and get it in park. after that incident i took videos on the behavior. repeatedly going from park, to reverse, or drive with the door open, taking my foot of the brake and every time it rolled and auto park did not apply. turned the car off and on a few times and still, no auto park. the videos are to large to fit into the 5 mb limit but can be sent by any other means you have available or here is a link to them on onedrive. https://1drv.ms/f/s!airasnb8ajcyg1xqr6wwntqyirj8 i do not feel safe driving this car as the recall does not work. if a satisfactory fix cannot be made i would like to discuss what options are available to me. thanks....updated 11/13/2017 *bf the consumer stated the another trigger for the auto park was wearing a seatbelt. the seat belt has to be off, not in park, and the driver's door open in order for it to work properly. this seemed to be the intended behavior so, the consumer would like to have the complaint disregarded. updated 11/30/2017*js

Tl* the contact owns a 2015 jeep grand cherokee. while driving 70 mph, the vehicle began to lose power while the accelerator pedal was depressed. the vehicle was pulled over to a shoulder lane, where it was able to restart and return to normal driving. the vehicle was taken to a local dealer (fields chrysler jeep dodge sandford, 750 towne center blvd, sanford, fl 32271). the vehicle was not diagnosed, but the dealer placed a recording device in the vehicle to record the failure. the vehicle was not repaired. the manufacturer was notified of the failure and a complaint was filed. the failure mileage was approximately 16,000.

2015 jeep grand cherokee. consumer writes in regards to issues with vehicles u connect. *ld the consumer stated the vehicle experienced a life threatening transmission defect and requested for the vehicle to be repaired. *js the consumer requested information and correction concerning the gear or gears shift from 's' and 'd' into no gears. "no gears identification" appears on the display. the shift is unpredictable and occurs while driving. *js the consumer stated the mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. the manufacturer has been notified. the vehicle was not diagnosed.*js

Mysterious engine start. car was parked in the garage for the night. went into the garage at bedtime and found the car running with lights on. could not stop the engine with the stop button with fob in my pocket. opened the garage door to ventilate the exhaust fumes. went to pull a cable off the battery. couldn't find it! turns out it is under the passenger seat. couldn't access it. after multiple tries stopped the engine. obviously a u connect defect. parked it outside to prevent getting gassed. crap technology. ..updated 12/11/17 *bf the consumer stated the vehicle was repaired. *js

The gear shifter is malfunctioning. the lights on it are not lighting up to show what gear i am in and the dash shows "service shifter" sometimes the dash will state n but i will be reversing. i told the dealership about this when i took it in for the current recall on the shifter. this issue is something different. they told me they fixed the problem. the same day it was doing it again.

The passenger seat head restraint system activated for no known reason while driving 70 mph on the interstate. the vehicle was not in any accident or no factors caused this. the head rest violently shot forward approx 6" if this would have been the drivers seat it would almost certainly caused the driver to loose control of the jeep

I was told by the jeep service tech that it is the alternator that has given out and needs to be replaced. it only has 45k miles

I've waited 9 months for the so called fix for the gear shift lever that has caused multiple problems and near miss catastrophes and i brought it to the dealer who installed the software "fix" and now the car won't start- dashboard says" it does not recognize the key fob and it will not start in gear" headlights also start blinking when trying to start and door locks don't work. i want another car.

2015 jeep grand cherokee. consumer writes in regards to back up camera repairs, radio/cd player, bluetooth malfunctions, heated seats inoperable and other electrical issues. *smd the consumer stated the vehicle has been in the shop 12 times in the last year and a half. the vehicle went into off road mode while driving down the street, the headlights started flashing while stopped behind another driving for no reason. the dealer worked on electrical connections behind the media center, and replaced a wiring harness. the problems continued to multiply and the vehicle hasn't been the same, since. the consumer was informed a software update, would not be available until september. *jb

I thought the car was safely parked as i opened the electric house gate and exited the car. i wanted to enter the gate first, so that i could secure the dogs. all of a sudden, the car starts rolling down the driveway. i try to jump into the car to try to stop the car, only to be pinned against the door and the closing electric gate, i fall. i get back up again to try to stop the car, and i fall again. the car ends up rolling down the driveway and almost fully tipping over the driveway wall. the driveway is an elevated driveway, the car jumped over the 4ft wall. as you can imagine, two wreckers were needed to shimmy the car off the driveway wall. accident free record for +20 years. the shifter is not to be trusted, in this case, it left a world of damage.

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was being parked, the vehicle began to roll forward and crashed into a big boulder and shrub. there were no injuries and a police report was not filed. in addition, the vehicle was towed to a tow yard and began to roll forward off the tow truck. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 9,000.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while driving from a complete stop, the transmission independently shifted into the park position. the vehicle was restarted and it functioned as normal. the failure occurred only after the vehicle was serviced under nhtsa campaign number: 16v240000 (power train). the contact mentioned that the recall remedy was insufficient and scheduled an appointment with the dealer for the vehicle to be diagnosed and repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 36,200.

Two weeks ago, the jeep dealer completed the automatic transmission recall which insures the transmission is in park when a driver door is opened. however, the problem of knowing what gear the jeep is in remains.. since the recall was installed, there have been two instances where i thought the jeep was placed in one gear but actually was in a different gear. once, i thought i had shifted the jeep into park but it was in reverse. a 2nd time i thought i was in drive but actually was in neutral. the safety issue remains that if a driver is mildly distracted after thinking he/she has switched the transmission into park; but actually the transmission is in reverse, the jeep could back over a person or hit something behind it.

Had s27 transmission shifter software fix applied. asked dealer what happens when driver's door is opened at cruising speed (or door closed switch fails while driving). will transmission automatically shift to park - destroying the transmission and possibly injuring someone? what specific conditions must be met for transmission to automatically shift to park? dealer does not know. called chrysler - they don't know. dealer did not provide new user manual pages as indicated by the recall letter - perhaps this information is in these pages.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 16v168000 (service brakes, hydraulic) and 16v240000 (power train); however, the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact rented a 2015 jeep grand cherokee. while driving approximately 10 mph, the steering wheel seized without warning. the vehicle crashed into the curb, flipped three times, and landed on the hood. the front passenger side curtain air bag did not deploy. a police report was filed. the driver sustained a broken nose and a broken toe on the right foot, which required medical attention. the vehicle was towed to a body shop, but was not diagnosed or repaired. the vehicle was destroyed. the manufacturer was not made aware of the issue. the failure mileage was approximately 16,890.

I backed up to a parking stall and shifted transmission in what i thought was park. but the transmission was still in reverse. when i was exiting the car, it started to move backwards. i hit the brake pedal, but the car hit a post. there was some damage to the rear bumper.

Jeep sent out a safety recall months ago about the transmission sticking in first gear. very dangerous when pulling into traffic. two different dealers say no parts available to repair. i would sell it because of this problem, but can't honestly sell it with problem. twice they claim to have fixed it with "software". both times care was still under manufacturer's warranty i have owned over 40 vehicles, and this is the worst service i have ever seen bar none. i don't think jeep has even designed a fix yet.

The problem is with the transmission electronic shift lever on the jeep grand cherokee 2015. chrysler jeep know about the problem and there is a recall. this is the same vehicle that recently made world press when the 2015 jeep rolled back and killed the famous movie actor in california. on two separate times, when we put the car into park, the shifter slips out of park and goes into neutral and rolls. during one of the occasions the jeep came out of park and rolled and hit our garage. there was no major damage and fortunately no one was injured or killed, but it did crack the bumper and pushed it up. and although jeep stated in their recall notice that they intend to repair the vehicle free of charge, they have refused to assume any responsibility for the accident and yet they have contacted me a number of times to make sure i take my vehicle in to get the recall repaired. fiat chrysler automobiles has been incompetent and unethical in handling this problem. in my opinion, fca is more concerned with covering up the problem and the accidents that have occurred then taking responsibility for their faulty parts and construction.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was not made aware of the issue. parts distribution disconnect.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. parts distribution disconnect.

Tl* the contact owns a 2015 jeep grand cherokee. while stopped or in park, the vehicle's gear jumped into reverse and rolled into the water. the contact was able to stop the vehicle by depressing the brake pedal. there were no injuries and a police report was not filed. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the vin was included in nhtsa campaign number: 16v240000 (power train). the failure mileage was 14,000.

Tl* the contact owns a 2015 jeep grand cherokee. while driving approximately 18 mph, the vehicle hesitated and the engine revved without warning. the vehicle was taken to a local dealer who diagnosed and replaced the transmission and computer. the failure recurred and the vehicle was taken back to the dealer. the technician diagnosed and replaced the valve body. the failure recurred four times the manufacturer was made aware of the failure and assured the contact that the failure was covered by the warranty. the manufacturer referred the contact back to the dealer for more detailed diagnostic testing. the vehicle was not repaired. the failure mileage was 1,055. ..updated 11/21/16 *bf *cn

Airbags did not deploy during car accident. other vehicle at left lane impacted to front driver side of my vehicle on a city street and the airbag did not deploy.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. while the vehicle was parked, the contact believed that the vehicle accelerated forward without warning. the contact lost consciousness temporarily. when the contact regained consciousness, he was outside the vehicle and his left foot was under the front driver side tire. the contact was unsure of the events that occurred. the contact received injuries to the ribs, leg, foot, ankle, and knee, which required medical attention. the vehicle was towed. a police report was not filed. the vehicle was not repaired. the approximate failure mileage was 900. parts distribution disconnect. updated 09/22/16*lj *cn

I've contacted my dealer at ray brandt chrysler dodge jeep located at 1660 westbank expy, harvey, la 70058 in reference to the important safety recall of the "auto park" feature. i explained to them that my vehicle may roll away, striking and injuring me, my wife, or baby even though the vehicle indicates it is in park. the employee advised that there is nothing that he can do. i then stated, "so, i'm am just suppose to hope that my vehicle does not slip out of gear?" i felt that this was a bit ridiculous and extremely unprofessional. i am unpleased with the way i was treated and the outcome of my service request. this needs to get rectified immediately or i will have to take further action. thank you for your assistance in advance. *tr

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train). the vehicle was taken to the dealer, but the technician stated that the vehicle was not repaired due to a technical issue. the contact stated that the manufacturer exceeded a reasonable amount of time for the repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Vehicle often does not engage in gear. eventually when it catches gear, the vehicle lunges considerably in gear forcing the car to jerk forward. it happens more often when going slow in traffic or going up and down hills. very unstable in these situations. in one specific situation in traffic, car did not catch gear and then when it engaged, jerked forward into car in front of me.

Drove car to shopping center noticed a oil smell when parking. when i returned to car to leave shopping center i had extreme difficulty turning steering wheel. i live very close from shopping center and very carefully with extreme difficulty drove car home. i opened the hood a noticed power steering fluid all over the engine compartment. i had the car towed to the dealer. car has 13,000 miles. i feel very lucky that the oil didn't cause a fire or that the steering lose occured when i was not moving down the highway.

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was in park, it began to reverse without warning. the failure recurred. the vehicle had not been diagnosed or repaired. the manufacturer was not made aware of the failure. the vehicle was included in nhtsa campaign number: 16v240000 (power train). the approximate failure mileage was 523.

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was parked in the driveway, it rolled backwards. the failure recurred twice. the vehicle was taken to the dealer, but was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 16v240000 (power train) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the approximate failure mileage was 6,290. parts distribution disconnect.

I have had 2 incidents relating to the vehicle not properly engaging in park, due to the electronic shift mechanism. in one instance i exited the vehicle assuming it was in park and the vehicle was still in gear. the vehicle was in my driveway, rolled forward until striking the side of my house. this caused damage to my house as well as the left front of the vehicle. it was fortunate the vehicle was angled towards the house, otherwise the vehicle would have gone through my back yard into another part of our neighborhood. in the second instance the vehicle was just out of my garage. again, i exited the vehicle, thinking it was in park. the vehicle was actually in reverse. i exited the vehicle and it started to roll back into my garage with the driver side door opened. i was able to quickly jump back into the moving vehicle and apply the brakes in time to stop the vehicle. if i had not been able to do so the vehicle would have struck the side of my garage with an open door.

Shift lever design does not properly allow selection of gears, i.e. park vs. reverse vs. drive. have experienced situations where improper gear was selected, leading to unanticipated vehicle movement. vehicle has been inadvertently in reverse, when thought to be in park, button was pushed to stop engine, but kept on running; started to exit and vehicle almost crashed into garage door. indicator lights are not always visible due to steering wheel, blocking view of dash, and/or bright ambient light. problem of gear selection is especially critical when maneuvering a travel trailer, as this vehicle is occasionally used for towing, and hitching and/or parking of trailer is a back and forth process. have recall notice (no. 16v-240), but supposedly the fix is not yet available. news reports indicate that solution will be to add audible warnings? that doesn't fix the problem; better be loud and distinctive, like "hey stupid, you're not in park!". solution should be to return to a traditional mechanical shifter with definite positions for each gear. current arrangement is too much like push buttons or touch screen.

In addition to the unsafe electronic gear shifter, which has no actual fix, this care has had repeated problems with stagnation in shifting gears and is very rough and unpredictable in its shift pattern and engine rpm. we had this car in once already for this issue and after a "software" update the shifting problems have worsened. very unhappy with the safety implications of this entire transmission and shifting system.

Tl* the contact owns a 2015 jeep grand cherokee. while the gear shifter stick was placed in the park position, the vehicle rolled away. the failure recurred intermittently. the contact received a notification of nhtsa campaign number: 16v240000 (power train) however, the parts for the recall repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the failure mileage was 17,000. parts distribution disconnect.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle was taken in for recall repairs associated with nhtsa campaign number: 16v240000 (power train); however, the safety remedy was not completed. the contact was informed by the dealer that the component for the recall was not going to be repaired, and they would repair the vehicle to disable starting if there were any doors ajar. the contact did not feel safe driving the vehicle. the manufacturer was notified of the failure and no further repairs were made. the failure mileage was 21,434.

Tl* the contact owns a 2015 jeep grand cherokee. while driving 35 mph, the vehicle independently engaged the sport feature and revved rapidly. the vehicle accelerated rapidly as if it were in overdrive. the failure recurred intermittently. the vehicle was taken to the dealer where it could not be diagnosed, but the cause of the failure was not found. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 70. ....updated 08/29/16 *bf updated 08/30/16.*jb

Minor leak in evaporative emission system. dealer diagnosed as leaking fuel filler neck (cap less style) part ordered and has been on national back order with no release date since ordered. dealer has upgraded order several time and each time part number is superseded but still no release date. check engine light has been on 3-4 months now due to this. expressed concern if anything else goes wrong will not be able to tell as check engine light is always on.

Tl* the contact owns a 2015 jeep grand cherokee. while driving at any speed, the gear shifter downshifted by itself without warning. the vehicle was pulled over and the engine was restarted. the failure recurred multiple times. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the approximate failure mileage was 10,000.

This safety complaint is related to the monostable gear shifter on my 2015 jeep grand cherokee. i had a minor accident a couple months ago that i initially attributed to my own error, although i had a hard time believing i just got out of the car with it still in gear. when i saw the national news coverage after the tragic death of actor a. yelchin and the safety recall, i quickly realized that my incident may have been related to the same problem. ....updated 0711/16 *bf here's what happened: i started backing out of my driveway on my way to a meeting, then realized i left my water bottle in the fridge – so i pulled back into the driveway, put the car in park, and walked through my garage into the house. i walked to the fridge, grabbed the water, said a few words to my wife and kids, and headed for the door. when i opened the door, i was surprised to see my car rolling toward me. it had been approximately 30 seconds since i got out of the car. luckily, my car rolled into my wife’s 2008 jeep patriot, which was parked in the garage. this resulted in minor body damage to both of our vehicles (see attached pictures of the damage. i've since applied touch-up paint on my car to prevent rust, etc). had my car been six inches to the right, it would have missed my wife’s car and rolled directly at the door i was walking out of. while the driveway has a little slope to it, the garage is flat, so the car would have picked up additional speed before hitting the house, and my wife and two kids were right behind me in the kitchen. my kids were playing outside and in the garage just before this happened, and had luckily just gone in to eat dinner. this could have been a much, much worse outcome. i’m interested in having the shifter fixed as part of the recall, and would also like to see fiat chrysler take responsibility for the damage to our vehicles. updated 11/17/17*js

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was parked, it began to roll away and crashed into a metal pole and metal dumpster. there were no injuries and a police report was not filed. the vehicle was taken to the dealer, but was not diagnosed; however, the shifter was repaired. the failure recurred. the contact received notification of nhtsa campaign number: 16v240000 (power train). the manufacturer was notified of the failure. the approximate failure mileage was 200.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the gear shift button failed to place the vehicle completely into the park position. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 16v240000 (power train), but the part was unavailable for a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was not available. parts distribution disconnect.

After placing my vehicle in park on a flat surface parking lot and got out of my vehicle it started to roll back striking another car. it caused minimal damage to the rear bumper which costed me $200.00 to replace. i notified the dealt who stated its was user error at the time. now i'm starting to see and hear about other customers complaining about the same problem, so i know for sure it wasn't user error. this issue continues to happen as i have to double clutch it twice for it to read parked. i pay to much a month for a vehicle that could cause death, injury or addition damages that's unacceptable.

Tl* takata recall. the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (air bags); however, the part for the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect. updated 10/06/16*lj *as

When placing the car into park, thought it had gone into park when in fact the car was in neutral. as i went to leave the car, it started to roll a bit. luckily, i was able to jump back in the seat and stop the car. the display light on the shifter, depending on the light is difficult to see as well as the shifter itself being hard to tell what gear you are in because of its position. this is a major safety issue. i am soon to have a baby and i am very concerned about this and want to turn this car back in before something serious happens! chrysler needs to let folks turn cars back in and walk away before more injuries occur. i do not want to continue my lease on this car. i make my payments every month on a car i thought was safe and this one surely is not!

I also had problems with the monostable electronic (e-shift) gearshift. as i came to a stop to get my mail, i shifted my gearshift to park. however it jumped back to reverse, and as i opened the door and stepped out, it was already rolling backwards onto the street. the door slammed me down and the front left tire rolled over my knees causing a dislocated shoulder and some knee abrasions. my niece and daughter were in the car as it rolled away onto the street. thankfully there were no cars on the street, but my daughter had to jump into the driver seat to stop the car. my neighbor called 911 and the ambulance, paramedics, firefighters, and police came. i was sent to the er because of these injuries. i also have all of this captured through my dashboard camera and have a police report. i was well aware of the recall notice i received in the mail, but because the design of this gearshift, it is inevitable that more and more injuries are occurring. just one week later when this incident occurred, anton yelchin died because of this defect. there needs to be a lawsuit and proper compensation for these injuries.

Tl* the contact owned a 2015 jeep grand cherokee. while the vehicle was in the park position, it voluntarily shifted into reverse and rolled into a lake. a police report was filed and there were no injuries. the vehicle was destroyed. the manufacturer was notified of the failure. the failure mileage was not available.

The electronic shifter is dangerous, i never know when i am in park, drive, neutral. it is extremely difficult to operate. i have asked chrysler to install the redesigned 2016 model in my 2015. the redesigned model operate well. i am now concerned for the safety of myself and family members. it was predictable that someone died because of this extremely difficult and poorly designed electronic shifter. nhtsa should force jeep/chrysler to install the 2016 redesigned shifter in all 2015 jeep grand cherokees. please investigate the anton yelchin death in los angeles. i drive one of these electronic shifters and i am confident that you will that this 2015 electronic shifter caused his death. it is freightning to drive this 2015 grand cherokee because you think you put it in park but it is really sitting in neutral.

The design of the automatic transmission gear shifter can lead to incorrect gear selection. many times i have switched from d to r only to be stuck in neutral or gone all the way to p. vice versa, on switching from p to d the car may go to n because the joystick was not held quite long enough. the "notches" that indicate the gear selection via tactile feedback to the driver are very subtle and can be easily misinterpreted or miscounted.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. at times, when the gear shift was placed in park, the vehicle reversed without warning. in order to stop the vehicle, the brake pedal had to be depressed and the vehicle placed in park or even turned off completely. the failure recurred. the failure mileage was 30,000. the manufacturer was not made aware of the failure. parts distribution disconnect.

We, too, have had problems with the monostable electronic (e-shift) gearshift in our 2015 jeep grand cherokee. one of the critical movements is when you are in a busy mall, restaurant or other venue’s parking areas. often, when trying to back out, we suddenly see a car approaching and try to get the car back into forward (“d”). there is frequently an overshoot with the shifter and we wind up in “p” or “n” rather than the desired “d” or “s.” since we are distracted watching and trying to avoid the other vehicle, the instrument annunciator indicator lights are of no use and just by feel, we can’t tell where we are in the direction modes. also, when trying to get into any mode, it is often another overshoot in which we wind up, making for a potentially dangerous and, at best, a frustrating event. this system is very imprecise and confusing. the design and engineering of this system, in my opinion, is initially defective in the ergonomics alone and a massive fail in its execution. we have put the vehicle in what we thought was “p” and, yet, when releasing the brake, the car rolled forward because it was still in “d.” i mentioned this unsettling situations to the dealer at least once and debriefed this situation three times during answering the surveys we received over a period of time following our purchase. apparently, others have also done so. it has taken a high visibility accident to get the fca company to acknowledge the problem; while they still maintain it is not their design, but our inadvertenty erroneous operations.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle independently started while the key was in his pocket. the failure occurred twice. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 9,800.

Tl* the contact owns a 2015 jeep grand cherokee. while driving 10 mph, the vehicle shifted into a lower gear independently. the failure was intermittent. the vehicle was taken to be diagnosed, but was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 13,600. updated 09/22/16*lj

Tl* the contact owns a 2015 jeep grand cherokee. while driving various speeds, the shifter would erroneously shift out of gear and a hum was present coming from the transmission. also, the display panel changed from drive and displayed a straight line. the vehicle began to hesitate and reduce speed. after stopping and switching the shifter back to drive, the vehicle operated normally. the vehicle was taken to the dealer where it was diagnosed that there was erratic transmission failure. the pcm, tcm, reh, and ipc were all reprogrammed. after retrieving the vehicle and driving, the vehicle would not accelerate on demand. the manufacturer was not notified of the failure. the failure mileage was 700. updated 08/10/16*lj consumer stated information stated is true incident occurred approximately 5 times after attempt was repaired updated 6/12/18*jb

Tl* the contact owns a 2015 jeep grand cherokee. the contact parked the vehicle and thought he turned off the engine. when the contact re-entered the vehicle, the engine was on. the contact activated the off button and had no indication that the engine was still on. the failure recurred numerous times. the manufacturer was notified. the approximate failure mileage was 1,000.

Driver seat belt does not retract. the dealer will replace the seat belt under warranty as soon as the new parts arrive. i will avoid driving the vehicle with a non-functioning seat belt because it is unsafe and may be illegal in my state.

I have a 2015 gran cherokee while parked in my garage the jeep rolled forward hitting the garage doors , called chysler was told there is a recall but i'm not doing it right ? i asked , what placing the car in park? or buying a car that is a safety hazard !!!, we should have been warned this car was going to kill someone.!!!!

Tl* the contact owns a 2015 jeep grand cherokee. after shifting into the park position and attempting to exit the vehicle, it began to roll away independently without warning. the contact was able to stop the vehicle. the contact mentioned that the failure recurred multiple times. the vehicle was taken to a dealer where the technician stated that the vin was included in nhtsa campaign number: 16v240000 (power train). the vehicle was not repaired due to parts being unavailable. the manufacturer was not notified of the failure. the failure mileage was unknown.

Every time i drive the vehicle i have problems properly shifting into the correct gear, especially reverse and park. sometimes the shifter doesn't move at all, sometimes it shifts too far. this problem is well known by jeep and they have done nothing except recognize there is a problem and suggest i use my parking brake and other unnecessary procedures in order to ensure i don't leave the vehicle when it is not in park and kill myself like anton yelchin did. i demand an immediate refund of the purchase price including the cost of taxes and warranty upgrades and interior/exterior protection packages purchased for this vehicle. it is absurdly difficult to operate and unsafe. i am driving children around in a defective vehicle that is killing people.

Jeep was in the driveway and had remained there overnight. my husband autostarted the car using the keyfob from inside the house. my sister was behind the car as she was going to get her bag out of the trunk. the car began to move in reverse (on our flat driveway) and pinned her between the jeep and the car behind her. the jeep did not stop moving until someone jumped in the car and hit the brakes. the driver of the vehicle behind the jeep was in his car. he was able to back up but the jeep was moving fast enough to cause damage to his car. the car appeared to be in reverse, not just in neutral. my sister's patella was fractured. a recall has been issued for the vehicle stating that people are not aware that the car is not in park when the vehicle is exited. however, the jeep was clearly in park because we were able to autostart the vehicle using the keyfob.

On friday may 20, 2016 i stopped at the shell gas station to get a cup of coffee. i placed the vehicle in park (engine running) and exited the vehicle. as i walked to the store, out of the corner of my eye i saw my grand cherokee backing up across the lot. i ran to the vehicle, opened the drivers door and tried to step on the brake (from outside the vehicle), but the drivers door knocked me down, running over my left ankle. in the fall, i broke the little finger on my left hand. another gas station patron was able to jump in my jeep and apply the brakes as i lay writhing on the ground. the next day my ankle was quite swollen and black and blue, so i went to the urgent care. x-rays showed no broken bones in my foot, but revealed my broken little finger. the vehicle never hit anything. i thought i must have forgotten to put the vehicle in park through my error (i knew i had put the vehicle in park), but recent events and deaths concerning this issue with the jeep grand cherokee has made me realize that there is an issue with the shifter.

While the car is in stationery mood, automatic transmission lever is too difficult to move to different positions. while tried to move lever to park or drive position, it automatically returns to a center neutral position and it happened few times but no damage and injury because of prompt action. it seems scary & dangerous at time.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was in reverse, the gear shifter independently switched into the neutral position. the vehicle was taken to the dealer to be diagnosed. the technician was unable to duplicate the failure. the vehicle was included in nhtsa campaign number: 16v240000 (power train). on several occasions, the front driver seat readjusted independently. the contact stated that the seat adjustment warning indicator illuminated only when the vehicle was in park. the manufacturer was notified of the failure. the approximate failure mileage was 11,000.

Tl* the contact owns a 2015 jeep grand cherokee. when the contact parked and exited the vehicle, it rolled forward over the contact's left foot. the contact was driven to the hospital with a fractured foot and stayed there overnight. the contact received a recall notice regarding the shifter not engaging in gear and to be careful while parking. the vehicle was not repaired. the manufacturer was notified. the nhtsa campaign number was unknown. the approximate failure mileage was 6,200.

Vehicle was put in park. i exited the car. wife was sitting in car in passenger seat. car was not moving. wife exited car to retrieve item from house. returned to find vehicle down the hill and in the woods.

I purchased a brand new 2015 grand cherokee late last year, and i've been having issues with the shifter since day one. i was driving on the freeway coming home from work and the gear slipped out of place. i've been down to the dealership to complain about it but of course they don't care. it really hurts my feelings that we paid this much money on a care i feel absolutely unsafe in. the shifter doesn't stay into park, and i work from my vehicle as a delivery driver. so a lot of the times i have to be quick and swift, and it's been to many times when my shifter slips out of place. my shifter doesn't lock at all, when i try and put it into gear. i'll be getting ready to drive out a gas station and my suv shifter won't even stay in drive, it'll be neutral . i'll have to click a few times for it to try and stay in place.

The jeep's electronic transmission did not fully shift in to the "park" position while still running. my wife exited the vehicle to take our 3 year old from the back seat and the jeep began to roll away. she ran and jumped in to the driver's seat to stop it and in the process her foot slipped from the brake to the gas pedal driving the car into/through a house. significant damage was done to the vehicle and the home but no one was injured.

The vehicle locked when i was stopped in traffic in the highway, rendering the vehicle disabled in traffic while in drive. i pressed on the gas pedal but did not move. i hit my emergency lights placed the car in park and then shifted back to drive but got no movement. i then turned off the vehicle and restarted the vehicle and was able to move off the highway and took the surface streets to get home. i saw on this "site" there is a recall for 2016 models which is recall s28.