2014 JEEP Grand Cherokee

Uconnect constantly reboots, goes into black screen, while in black screen it will blast the climate control at 75 degrees and the radio at full volume. Terribly frightening and uncomfortable. Only way to fix it is to stop and turn off the vehicle. Serious safety issue. I have contacted uconnect and they have essentially shrugged or blown smoke…

My car just shut off while I was driving with my kids in it I got the car towed to Jeep they said the fuel pump had shorted out the tip it which is something that’s going on with all the same year make and model of my jeep they don’t want to be held responsible is no recall on it as of yet but it’s over 2000 complaints for the same thing

TIPM has begun to fail resulting in drivers seat moving while driving, delayed or no turnover when ignition button is pushed, headlights failing at night, etc.

On date above I was pulling out of my driveway and remembered I forgot something in the house so pulled back in my driveway (FLAT SURFACE) PUT IT INTO PARK and pretty sure I hit the button to turn off. I exited the vehicle with both feet on the ground and within 4 inches of shutting the door when my jeep took off driving straight thru my closed garage door. Luckily the riding mower was able to keep it from going further. I chased it down into the garage to get it stopped. I had the vehicle in PARK. There is no way you can exit this vehicle when not in park. It takes off as soon as you remove your foot from the brake. It even has a slight roll when you have it in park and take your foot off the brake that gets your attention.

I notified Jeep and they had me drive three hours to where I purchased the vehicle to have their inspector look at the vehicle. He did tell me when he was done that there was a fault code, but \"only the Jeep engineers know what that code means.\" TheY did the recall repair fix while I was there (the only card I had was that a repair was pending). The investigator told me that the \"fix\" would put the vehicle in park if the door was opened when it was in drive. After I picked up the vehicle, I tested this in the Home Depot parking lot. Tested it in drive and opening door, it did not work. Tested it in reverse and opening door and it did not work. After driving home 3 hours I tested it again in my drive way and it did not work in drive or reverse. I tested it the following morning on my driveway and it bolted right into park. I tested it on another drive way in drive and reverse and it did not work. Then tested one more time and it did. Their fix works only when it wants to.

I had my vehicle in PARK. Jeep has dismissed this and I have over $9000 damage to my vehicle and $1000 to my garage. Looking into my options to have this properly taken care of. They know they have a defective gear shift and this was not my fault!!

Car will drive fine. Once turned off will not start if it is within 10 – 15 minutes. Battery is fully charged. They replaced the key detection unit and both keys. Still has the same problem. 3rd time in the shop for this repair

On 06-06-16 our 2014 Grand Jeep Cherokee Limited was involved in a 70 mph crash hitting a deer on a major expressway in Michigan (M-59). Oakland county sheriff dept. police report #160094975 – their phone #248 537-3530. At the time of the accident the air bags DID NOT deploy however, the instrument panel indicated that they had gone off. We have have a photo of this along with the other damage to the front and side bumper. The Jeep was turned on and off several times that day and each time the light indicated that the air bags had gone off. I contacted Jeep-Chrysler on 06-06-16 to inquire if there had been any additional problems with Jeep air bags, as research found that there is a current recall for the same year and model for censor defects disabling the air bags however, the cut of date for these models was a 04-30-14 mfg. date. I was told that my Jeep was mfg. on 07-03-14 and delivered to me on 07-30-14. Due to the air bag issue I was told that my issue/concern was being sent to a higher department for further investigation and was given a case # 29453719. This was given to the dealership Al Serra in Michigan that is currently working on the Jeep. On the evening of 06-09-16 I rec\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'d a call from who I was told was a Chrysler rep. and that he had gone to the dealership to look at and take pictures of the car. I asked if he in fact saw that the air bag light was on and he indicated it was. This is/was also confirmed via the body shop employees, the tow truck driver and the Sheriff who took the report. The rep. was very short about the conversation, but wanted to know who our insurance carrier was. He indicated that we would hear from Chrysler about how this was going to be handled and that he was issuing his report. I was told that this Chrysler rep was at the car alone and was waiting for a tech to bring a plug in to see what codes showed up from the computer. The following week when the car was being sent to the service department oddly enough the air bag light is now off. I have been advised that this will only happen when the computer/code is cleared. The service department indicated that the only code found when they rec\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'d it was for a censor being unplugged (due to parts being replaced in the body shop he thought). All other code were now gone relating to the air bag deployment light. We have no idea if the Chrysler rep touched or tampered with the car. Removed codes and or censors (which may indicate the unplug code too). I again called this Chrysler rep on 06-14 to inquire about the resolution of this issue and was told he could not talk to me. I asked why he did not communicated with the service department while he was there and he told me he took the codes (plural) they gave him. The service department did not obtain the only code found until the week following his visit and after the light was now off. I have contacted customer service 3 additional times and have been told it is over them and that I should be getting a letter, call or email about how they will be handling this. The dealer service manager has sent pictures to the district manager and the service manager was told that it is now a safety issue and above his ability and he would have no access to the information. As of today\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s date 06-17 we have heard nothing and honestly feel that they will tell us nothing is wrong with the air bag system. There have been no indicated offer to repair or replace the air bags or censors. We advised the service department who in turn told the district manager we were not taking back the vehicle until this was resolved to our satisfaction. Please feel free to contact us if you require further information.

Date: December 15, 2015
To: All concerned parties
Re: 2014 Jeep Grand Cherokee Laredo- VIN# 1C4RJFAG6EC268771

I have been a loyal customer of Jeep, a subsidiary of FCA US LLC, for 20 years, having leased several Jeep vehicles over the period. My objective in leasing has been to enjoy the benefits of worry free driving by leasing new vehicles in mint condition that spare me the agony of mechanical malfunction. My current lease, a 2014 Jeep Grand Cherokee Laredo, VIN# 1C4RJFAG6EC268771, however, has been plagued with defects. There have been 9 recalls, 16 Service bulletins, and 5 investigations.in addition there are 587 driver/owner complaints.
One of the problems currently under investigation involve instability of the transmission. I experienced this problem and nearly was seriously injured when parking adjacent to a storage container, the transmission slipped out of PARK and the Jeep moved forward crushing my leg in the door. Fortunately I was able to get out of danger with a few bruises and theres only a minor dent in the door and some scratches on the bumper. There has been no indication that FCA (Jeep) has resolved this issue.
Another problem Im having, which has been plaguing many other Jeep owners, is where the engine warning light repeatedly engages with no indication of specific information with regard to what the malfunction might be. Indeed, this warning light may indicate a critical vehicle malfunction that could endanger me, the driver and any passengers in the vehicle. I have brought the vehicle to Jeep authorized service centers for investigation 5 times over the 2 years I have leased this vehicle, and they have been unable to resolve this engine light problem. Each time the problem recurs and I continue driving with uncertainty and stress with myself and my passengers fearing their lives may be endangered. The engine light is currently illuminated. I am not getting the level of vehicle safety and dependability I am paying for.
I have filed a complaint on the website of Jeep and have offered FCA(Jeep) a settlement whereby I would be refunded the leasing charges I paid and the company would consent to an early termination of the lease on this defective vehicle with no penalties or charges.
The following is a timeline of events occurring since I filed my complaint with FCA (Jeep) and requested early termination of my lease:
9/10/15- Filed customer service complaint on Jeep website
9/22/15- the company failed to respond. I placed a follow up call to Jeep customer care and was told someone would get back to me within 48 hrs.
10/13/15- Took Jeep to Manhattan Jeep/Chrysler for inspection at the request of Jeep customer service who instructed me that an inspection would be needed as a matter of procedure in the review of my claim.
10/21/15- Manhattan Jeep/Chrysler returns vehicle to me reports that they addressed specific issues connected to 2 recalls – however the detailed documentation of my claim were never forwarded to this authorized service provider and the provider failed to inspect pursuant to the specific details outlined in my claim.
10/22/15- Raven, of Jeep customer service claims they are unable to locate record of my original emailed claim – so I resend it by e-mail for 2nd time.
11/4/15- A person, reported to be a 3rd party accident investigator contracted by FCA(Jeep) accident investigation tells me I need to give him date and bring vehicle again to a dealer so he can inspect. In protest, I inform him that I had turned the vehicle over to Jeep for the week (10/13/15-10/21/15) in October, pursuant to Jeeps request, for claim inspection, and that I am confused as to why I am being inconvenienced again. I also ask if any arrangements had been made for a replacement vehicle during the period of his requested inspection. He informs me that he has nothing to do with that and, in a callous and crude display of indifference, he terminates the conversation.

FCA US LLC has already acknowledged and admitted that they violated various sections of the “Safety Act”, and yet, in a cavalier display of arrogance and non-compliance, continue to violate me, a consumer whose tax dollars bailed them out in their 2008 bankruptcy.

FCA US LLC is required to execute certain performance obligations , pursuant to the July 24, 2015 Consent Order, amended December 8, 2015, the objectives of which are to mitigate the risks of harm and promote safety for we, the consumers. FCA, however, persists in violating and disregarding me in a blatant act of non-compliance with the order. I seek assistance in expediting remedial action in this matter as a victim, and the protection of my rights as a consumer, and as an American citizen.

Sincerely,
Guy Pleasant Jeep lessee

total integrated power module failed; windshield wipers/horn honking automatically resulting in console screens flashing ultimately turning off the engine and being stalled at a stop light. Was not covered under standard warranty;

about three weeks ago I noticed that my instrument cluster would light up even when the car was off at random times. Now its happening more frequently. Probably every twenty minutes or so. No interaction with the car (ie. opening doors or even touching the car.), but the dash lights up all by itself. Few days later I go to get into the car and the horn comes on and stays on. Lights flashing. Car wont start. Finally get the horn to stop. Battery is showing 8 volts. Charged battery, everything works again. Two days later same thing happens. Replaced the battery. Everything fine again. four days later. Battery dead again. Dash still lights up for no reason. After reading on the internet I am thinking it is a bad TIPM. However, my vehicle year 2014 is not covered under the recall. I think it should be. This has to be the problem

The car idles but it will not start. It is a fuel pump problem which is house in the TIPM part. I have experienced the same issue 4 times. the first on 8/19/14, first TIPM replacement on 9/4/14, back on 12/17/14 with another TIPM replacement. Now 2/27/14 and the same problem has happened again, towed back into the dealer.

While parking the vehicle, the ParkSense feature disabled on its own. Immediately thereafter, the red lightning bolt indicator light appeared on the dash, which has been known to be associated with the Electronic Throttle Control, glow plugs, swirl motor failure (low pressure in rail or fuel rail pressure malfunction) and also speed sensors. The vehicle then revved up on its own without acceleration while my foot was positioned firmly on the brake pedal. Immediately following that, the word “transmission” appeared on the dash, then the check engine light, then the collision indicator as if a car crash had occurred, which it had not. Finally, the power steering became very stiff. Drove the vehicle to the dealership it was purchased from and they said the codes were unknown like hieroglyphics. Left vehicle there. The following Monday the dealership informed me there were 3 software upgrades that were needed on the vehicle, however, those upgrades did not correct the problem. Technician also informed me the car was not safe to drive and they didn’t feel safe driving it themselves and got off of the highway during a test run. The technician further explained the vehicle had 3 test runs and failed all 3 and it was beyond their expertise so Chrysler Engineers would be consulted this week. Lastly, the technician informed me I “may be ahead of a recall issue.” The car is 5 and half months old. I ordered the car, meaning, I had it made/built from the manufacturer. It was not a car purchased from the lot. Therefore, no other drivers of the car and it is brand new. It is a safety concern, especially since the Cherokee has been out of production for many years until the 2014 release. As a side note, I remember an incident that occurred the week prior when the vehicle had difficulty shifting gears (automatic transmission). Instead it stalled and revved on its own.

I purchased the car the end of June, 2013. Beginning in September, 2013 through June, 2014, I incurred various power and transmission issues with this Grand Jeep Cherokee Overland. The first service call initiated a reprogramming of the control module, inspection of the steering column bracket, reprogram radio and reprogram transmission control module. In October, the TIPM failed. It was tested and repaired. In November, service was needed for the transmission – again. Found a fault code stored in TCM. Software recall for updates was performed. (the car was not driven from 1/26/- 3/28/14) In April, there was a clicking noise under the hood. Took car in for service and software was updated — again. In May, transmission stalled as I pulled up to an intersection of two state highways. Serviced again. June was a conventional oil change. Contacted the General Manager of dealership about issues that need address prior to the one year warranty expiring. I was given Chrysler Customer Care’s number to receive a case number. I was contacted June 9, 2014 by the Chrysler-Resolution Team and was told my car needed to be ‘serviced by their service team’ and an extended warranty. So, my car — that has been serviced regularly, was to be re-serviced again. I asked “WHY? and Why would I want an extended warranty on a vehicle that continues to have transmission problems”? NEVER did Chrysler’s service team look at my car in the 13 days in was at the service department. I would not drive an unsafe vehicle and kept asking for a new car from Jeep. The only option I was given was an extended warranty. I had a rental for those 11 days. So, in 11 months, I had no car to drive for 19 days, due to being ‘serviced’. NOTE: The service department at the Dealership was fantastic and performed all work with precision. The problem was the car, itself, which Chrysler refused to acknowledge. On June 25, I traded in this car (with mileage: 8,372) for another car, a 2014 Jeep Grand Cherokee LTD, for an additional $2500 out of my pocket for the same year car, but a step down from the Overland.

Transmission failed. There were four codes of failure. Chrysler had to replace the transmission with a new one. Work was still under warranty.

Jeep Grand Cherokees have a integrated roof flush rail. It is standard equipment on this Jeep. Racks and recreational objects such as kayaks, canoes, surf boards and bikes are attached to the racks that are in turn attached to the flush rail. The flush rail failed and two kayaks were pulled off the roof during mild to moderate desert winds. This failure resulted in two kayaks and the Thule rack equipment being thrown off the roof onto the highway. The roof rails are only attached to the roof with compression nuts and the roof is not reinforced in the area of the flush rails. The design is seriously under engineered and extremely dangerous. The Thule racks and straps held the kayaks together which resulted in 100 pounds of kayak, approximately 17 feet by 4 feet thrown in the path of oncoming vehicles. Jeep has been informed and takes no responsibility for this failure.

Complete Dissatisfaction with dealership and vehicle

I purchased a 2014 Jeep Grand Cherokee Limited for $46,000 from Dothan Chrysler Dodge Jeep Ram on Saturday, August 17th, 2013. We drove off the at 8:30 p.m. that evening.

On Monday, August 19th, at approximately 4:00 p.m. as I was driving down the highway after having just left my job at the Washington County Sheriff’ Office, where I am the public information officer, my vehicle’s screen flashed a warning that read: vehicle gear shift malfunction. The screen went completely black for approximately 1 minute. When it came back on the screen read: Please Service Transmission followed by turn off ignition to engage park. I tried to turn off ignition, in the middle of the highway, and the warning then read: vehicle must be in park to turn off ignition. This endless circle continued as I was able to stop the car at a gas station parking lot. I sat in the parking lot of the gas station for approximately 5-7 minutes where I documented (via cellphone camera) the repeated messages and attempted to turn my engine off and simultaneously attempted to put the vehicle in park. The gears would not display. There was no way to see if the vehicle was in park, or what gear it was in at all. After struggling with the vehicle for close to 7 minutes, I was FINALLY able to turn the ignition off. When I restarted the vehicle, the transmission service light was on. I contacted the dealership (as noted above) immediately. I was assured by the salesman that this “happens all the time to Jeeps”. This was my first MAJOR concern with not only the vehicle, but also the dealership. I have a full team of certified mechanics that work for our office. I met with each of them and was told that this was NOT a common thing for ANY vehicle.

I live approximately 1.5 hours from this dealership. On Tuesday, August 20th, I made a trip to Dothan, AL to address this vehicle issue. I left my BRAND NEW Jeep with them on the 20th. I was assured the following “If we can’t fix this to your satisfaction we will get you a new vehicle”. I was given a small car to drive (to replace the $46,000 SUV I had driven a total of two days since purchase). The service department stated “the vehicle printed out 6 pages of code, one code read IMPLAUSIBLE. We have never seen this, we will have to call across the country to figure out how to fix this’ . We spoke to the dealership everyday (all conversations were documented including text messages between us and the sales team. We were told daily a different story. On Thursday, August, 22nd 2013 at 7:35 am I sent a message to the dealership saying their inability to pinpoint the problem on a BRAND NEW $46,000 vehicle and after meeting with close to 5 certified mechanics, I felt they needed to order me a new vehicle. They again assured me they would do so if they couldn’t meet my satisfaction, another lie. At 8:00 a.m., the same day August 22nd , I was told a part was in fact in that they believed may fix the problem. After hearing nothing until I left several messages, I was contacted the FOLLOWING day, August 23rd and told “we will know 100% by this morning, but as far as we know it is ready and can be picked up”.

I spoke to no less than 3 MANAGERS on Friday, August 23rd. I explained that I had made a SUBSTANTIAL purchase of a vehicle that is advertised as dependable, reliable, strong, tough, rugged, etc and I had been able to drive this BRAND NEW vehicle a total of 2 days since purchase. No one could give me a straight answer and every person I spoke to assured me that I would have a new Jeep if I wasn’t satisfied. 2. We would never have to make the return trip to Dothan, AL to handle these issues, they would come to us. They promised to detail our vehicle (which had NEVER been done after we purchased vehicle) and they would fill it up with gas, since the service team had burnt the gas and the gas light was now on. Now, correct me if I’m wrong, but neither one of those are favors. We didn’t burn the gas, so of course they should replace it and we were never given our detail after purchase so of course they should be detailing the vehicle.

One of the reasons we purchased from this dealership was because we were assured we would NEVER have a problem with this vehicle and that if we did wayyyyyy down the road we could use the dealership that is only 30 minutes from our home. This is a BRAND NEW VEHICLE, a $46,000 Jeep, we would certain we wouldn’t have issues. Apparently we couldn’t be more wrong.

On Friday, August 23rd at 7:00 p.m. we were told the vehicle was fixed and the mechanic would drive it home to test it and drive it back to dealership Saturday morning. They would then have the salesman bring it to us and pick up the rental. On Saturday, August 24th morning and after having not heard a word, we called the service manager at 10:00 a.m. Phil, the manager, stated “our technicians do not come in until Monday morning, we can’t begin fixing the vehicle until them.” We then received a call back from the sales manager, an hour later, that said “Oh wait. It has been fixed you can come pick it up whenever. It hasn’t been detailed because we have no detailing department on the weekend. We can’t come to you because it is a liability issue. He also stated that is apparently a common issue with jeeps, something I’m sure you need to be made aware of if you a producing a subpar product (per salesmen and service managers representing YOUR product).

So we took a second day off work and made a third trip to Dothan, AL to pick up our BRAND NEW $46,000 vehicle that had STILL not been detailed. When we arrived, we got approximately 30 miles down the road before we discovered the cruise control no longer worked. We immediately called the dealership who assured us they would handle it by coming and getting the vehicle so we didn’t make a fourth 1.5 hour trip to Dothan, AL. This morning, Monday, August 26th, the manager has just called to say “bring the vehicle back whenever it is convenient and we will fix the other problems.” The only thing this entire experience has been is the biggest inconvenience of my life.

As you can clearly see, we have lost faith in Dothan Chrysler Dodge Jeep Ram dealership and in your product. We bought what we thought was a superior product and we have been disappointed every day since. This is an issue, I believe you, as a company who represents what is suppose to be a superior, reliable product, should address.

My job is public information. I do public relations for a living. I know marketing and I know how to get information disseminated to a large group of people fast. I would assume it would be important to Jeep to keep the reputation it has so valiantly defended since inception. At this point, I am the complete opposite of satisfied with both your product and the people representing your product. I will use every resource at my disposal, and you can be assured those resources are vast, to ensure no one falls victim to either your product or this dealership.

Thank you for your time.

Owned for approximately 3 weeks when I started feeling weird things occurring such as “slipping” at slow speed – coming to a stop and accelerating normal. Noticed about a couple of days ago leaking from under the vehicle in front. Took to dealership and the diagnosis from the dealership was “The right front axle not installed properly”. I was verbally told that the “right front axle was dislocated or off a little bit. Said they had to realign and “reinstall” the front axle. I called Chrysler to complain that I received a vehicle with a dislocated or improperly installed axle which could have meant injury or even death if the axle continued to dislocate (I hadn’t caught it) they told me to monitor the situation because the dealership reinstalled and released back to me.
My concern and I am upset about: I was sold a vehicle which either had an improperly installed front axle or managed to slip the axle out of place (dislocate).

While driving on the freeway, passenger side headrest randomly exploded open with great force and a loud bang, hitting the passenger on the back of the head. there was no reason for the headrest to do this, and my passenger was injured.

Unable to get parts for the w79 recall for the egr cooler after waiting more than 6 month. current wait is more than 3 more months. this recall can cause fires to break out in the engine and is not being handled properly by the manufacturer!

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at approximately 50 mph, the vehicle stalled with several unknown warning lights illuminated. the contact mentioned that the vehicle was starting however, the engine was not running. the vehicle was towed to the contact’s residence and then to an independent mechanic to be diagnosed. the contact was informed that the tone wheel and crank sensor needed to be replaced. bennett chrysler dodge jeep ram (1491 ga-40, kingsland, ga 31548) was made aware of the failure and informed the contact that the vin was not included in nhtsa campaign number: 20v475000 (engine and engine cooling). the vehicle was not yet repaired. the manufacturer was notified of the failure and confirmed that the vin was not included in the recall. the approximate failure mileage was 122,000.

Dear nhtsa: i was very disappointed when my engine developed an oil leak and the cause was due to a known mfg's defect in the plastic oil filter adapter & cooler p/n 68105583-af. the dealer (lansdale chrysler jeep, montgomeryville, pa) stated that this part should never fail, it's a known problem with the plastic housing developing a crack, and many thousands of these parts are on backorder because jeep has changed suppliers. it doesn't help that the part is made of plastic and it's located under the intake manifold resulting in a bill for $977 to replace it. i was lucky as they had a replacement in stock. i've contacted jeep seeking reimbursement. from a safety perspective, engine damage could result from a loss of oil and a risk of fire if the leaking oil contacts a hot surface. my vehicle has 86,325 miles and is no longer under warranty. jeep should have a replacement campaign or recall due to the extreme number of failures. i hope you can help with getting jeep to take ownership of this issue.

Bad accident side and front no airbags deployment

Tl* the contact owns a 2014 jeep grand cherokee. while driving at unknown speeds, the vehicle lost power without warning and failed to shift out of gear. also, the windshield wipers activated without warning. the vehicle was taken to a local dealer (gator chrysler dodge jeep, 840 s harbor city, melbourne, fl 32901) where it was diagnosed that the valve needed to be replaced and the system reset. the vehicle was repaired, but the failure recurred. while driving, the vehicle was stuck in gear and made an abnormal grinding noise. the vehicle was taken to simmons rockwell dodge chrysler jeep (7329 hammonsport rd, bath, ny 14810) where it was diagnosed that the alternator needed to be replaced. the vehicle was repaired, but the failure recurred. again, the vehicle failed to shift out of gear and the interior lights blinked. the vehicle was taken to vero beach chrysler jeep dodge (855 s us highway 1, vero beach, fl 32962). the vehicle was not diagnosed or repaired. the manufacturer was notified and opened case number: 32752611 with heather at 844-378-0573, ext 89379. the vin was unknown. the failure mileage was 62,000.

The active headrest on the drivers side of the jeep fired off without an accident.

The steering shaft spline stripped. steering wheel turns freely in both directions without moving the front wheels. happened backing out of in driveway thankfully instead of the interstate we were heading for. the car is as oem as can be and no modification or off-road driving has been done. the primary driver goes to/from school and store. this type of failure should never occur, the consequences of this failing steering column are deadly.

While the car was parked at a gas pump not running. i came out to the drivers head rest popped out. *tr

Oil filter housing caused oil to leak out of jeep without any waring-part is on 50,000 unit plus back order you cant get the part there is no fix

The passenger seat belt is not retracting. will not retract regardless of stationary or in motion. the upper portion of the seat belt will not retract or hold in place to protect.

We were in a church parking lot, sunday morning at about 10am. outside temp was 65 degrees. vehicle was stationary. my wife got in the passenger seat and the headrest popped out and struck her in the back of her head. she later developed a headache and general dizziness. we stayed in the rest of the day so she could lay down. not sure if a telescoping headrest was a feature, i did a web search to see what the issue was. i read about the “exploding headrest”, a term that describes what it was like. looking at the inside of the headrest, i can see the broken plastic tabs that were described by others. i assumed this would be a recall item, but was disappointed to learn it was not. after calling the dealer, we were given an estimate of $850 to replace it. this is obviously a bad design and should be replaced as a recall fix. we don’t have the money now so will have to live with it extended.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 35 mph, the vehicle stalled and the abs, check engine, and battery indicators illuminated. the vehicle was towed to dallas dodge chrysler jeep ram (11550 lyndon b johnson fwy, dallas, tx 75238) where it was diagnosed that the alternator failed and burned the wire that went to the battery, which also caused the battery to fail. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 89,000.

Driver seat belt is not retracting and it appears the plastic guide in the a-pillar is creaked. i am concerned the integrity of the seat belt restraint system is compromised due to faulty plastic tension guide. i noticed the crack after exiting the jeep as the seat belt would not retract.

Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. to fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. when got back from getting checked out the engine now makes a ticking sound. also gear shift issues where the car will say in desired gear and won’t go into park and stall out. the second was a recall but my vin was not included. gear shift issue happens at random and has left me in the middle of the street.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated while the vehicle was stationary, the dashboard bubbled and wrinkled and started to fall apart. the vehicle was taken to burns motors (1300 e u.s. highway 83, business, mcallen, tx 78501) where it was diagnosed with the dashboard needing to be replaced. the vehicle was not repaired. the contact linked the failure to an unknown recall. the manufacturer had not been informed of the failure. the failure mileage was unknown.

Tl the contact owns a 2014 grand cherokee. the contact stated while the vehicle was stationary, the dashboard bubbled and wrinkled and started to fall apart. the vehicle was taken to burns motors (1300 e u.s. highway 83, business, mcallen, tx 78501) where it was diagnosed with the dashboard needing to be replaced. the vehicle was not repaired. the contact linked the failure to an unknown recall. the manufacturer had not been informed of the failure. the failure mileage was unknown.

My 2014 jeep grand cherokee laredo 4x4 "s grille cowl is cracking so bad that it is making a howling noise when you are driving down the road. it has been gradually getting worse. it is to the point now that it needs to be replaced. i feel it should be covered by jeep.

Active headrest restraint deployed on it's own w/o accident

While driving my head rest deployed and stuck me in the back of my head/neck. i am not able to adjust it back to the original position.

Called fca and they opened case #79173434 for me and have an appointment tomorrow at a nearby dealership for inspection of suspected oil leaking from the oil cooler/filter housing area and leaking down underneath and all over my transmission as well as my onto my driveway...will keep you posted on outcome since my 5 year warranty has expired but i'm still below the .100,000 miles-hopefully the "goodwill policy" is applicable or this issue gets more attention and turns into a recall for its potential to cause injury or even death if the oil catches fire. i cannot believe that there are more than 300 complaints involving this concern and there has not been more considerable action taken by fca us llc. thanks for your time and best regards, sergio

Oil filter housing oil cooler assembly leaking oil badly. the problem is so wide spread there are no parts available for repair. could be a fire hazard oil leaking on exhaust

Sitting in restaurant parking lot 6-20-2020 when drivers side headrest blew apart striking driver in back of head. *tr

Airbag in driver’s headset activated when stopping at a red light in traffic. the headrest hit the back of my head hard causing neck pain headrest is now engaged making it difficult to drive

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving various speeds, the vehicle shifted from drive to neutral inadvertently. the contact notified neal auto company greenwood (922 us-82, greenwood, ms 38930) of the failure and was informed by the dealer to contact nhtsa. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 124,000.

Front passenger seat belt is locked i see this is not a problem i hand alone. i read someone said they have a pending recall for the last 2 years, i think it’sa big issue since some have the problem on the driver seat.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated while driving 40 mph, the vehicle loss power steering functionality, causing the steering wheel to become difficult to turn. the contact stated no warning light was illuminated. the vehicle was not taken to a dealer. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 80,000.

Tl the contact owns a 2014 jeep grand cherokee. the contact stated while driving 40 mph, the vehicle loss power steering functionality, causing the steering wheel to become difficult to turn. the contact stated no warning light was illuminated. the vehicle was not taken to a dealer. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 80,000.

Headrest popped without accident.

The passenger seat head rest activated while driving.

The oil filter housing is cracked and it is a known issue with my vehicle.one morning there was a large amount of oil under my vehicle. at this time there are so many open issues with this defected part that i am unable to get this part cause there are 5800 people in line before me waiting for this part. i am unsure where to start to have this recalled but i would like to move in the direction of having that done. please help! i need to have this done? i read online that there was a possible petition started for this very issue.

Park assist light remains on even if pressed to turn off to activate, while motor running in park or neutral with my foot on the break. nothing works to activate this sensor. help please.

The oil cooler filer housing is leaking, the part is on back order for up to two months, with over 50,000 vehicles in the country needing the same part replaced. without that part replaced, it could cause extensive engine damage.

2 weeks after i bought it the check engine light came on. i've taken it to firestone 3 times and each time they fix it and the light goes off. but then 2 days later the light comes back on. 3 times this has happened so i've pretty much given up.

There is an issue with the front passenger-side seatbelt pillar loop that will not allow the seatbelt to retract. i have researched this issue and the problem is still under the pending recall status nhtsa #pe19011 (since september 2019).

Bangs when car starts and stops rough shifting when speeding or slowing down.the car shutter and stop with out notice in traffic driving at 35-40 mph.took it to a transmission shop recreated the thought it might be low on fluid added fluid could not find a leak. bringing it back for repairs .this problem started in 2-10-21. creates a hazard when it shuts down in heavy traffic!!

Service shifter light came on (for transmission shifter) while in motion at 70k miles. this appears to be a common issue across gc and jeep charges $300 to repair. see cargurus.com for similar incidences with no resolution.

Our car was unable to start and thought the key fob battery was faulty. when the key fob was replaced the electronics in the car went completely haywire and the care was unable to move or start but the radio was on, the windshield wipers were on. we then turned the car off and waited for a tow. the car then started and was able to be drove for several miles. later in the day the car again would not start or able to be opened. the car was towed and the dealership stated the shifter was faulty. they have now replaced the shifter twice. the first time the shifter was replaced the mechanic brought it to me and they were unable to get it out of drive at the dealership. they immediately took it back to repair it again. they replaced the shifter again. i drove the car home and then started the car with the remote start, got in the care and received the message that the shifter needed to be serviced. i immediately returned the car to the dealer. *tr

The headrest on the driver seat popped out when vehicle was unoccupied as i was putting gas. *tr

Tl* the contact owns 2014 jeep grand cherokee. the contact stated that the driver’s side front seat belt failed to retract. the vehicle was taken to fields chrysler jeep dodge ram (2800 patriot blvd, glenview, illinois 60026, (847) 446-5100) to be diagnosed. the contact was informed that the seat belt retractor needed to be replaced. the vehicle was repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 87,943.

My passenger side headrest just came apart all of a sudden my car was parked in my parking spot and i noticed it. was never involved in any accidents just out of nowhere this happens

My 2014 jeep grand cherokee's air ride suspension has failed twice and i only have 11,670 miles on it. when the dealership had vehicle both times it took over a week to complete repairs. suspension just failed was at its lowest level and there was no warning.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving 65 mph, the vehicle shut-off without warning. the contact coasted the vehicle to the side of the road and the vehicle was towed to an independent mechanic where he was informed that they could not service the vehicle. the contact then towed the vehicle to salt lake valley chrysler dodge jeep ram (2309 state st, salt lake city, ut 84115) where the contact was informed that the engine had seized due to no coolant. the contact was also informed that the vehicle needed a new engine due to the failure. upon investigation, the contact discovered that the vin was included in nhtsa campaign number: 20v699000 (engine and engine cooling) which he linked to the failure. the dealer was notified of the failure and a fca representative was to inspect the vehicle. the contact was informed that the failure was not related to the recall. the manufacturer was sent an email informing them of the failure experienced. the contact was informed that the case had been closed. the manufacturer re-opened the case to determine collateral damage. the manufacturer called back and the case was closed once again. the vehicle was not repaired and remained in the possession of the dealer. the failure mileage was 121,929.

The seat belt, on the front passenger side, will not retract. the plastic above where it retracts is cracked and pressing down on the belt. i discovered this when getting in to my car and trying to put on the seat belt. i noticed the drivers side seat belt also has a crack above it. i realized this was a common issue on grand cherokees in 2014s when looking at online forums for a solution.

Service shifter warning comes on every time i start my jeep and then goes away. this is a known issue that many jeep owners have complained about. it is also very expensive to fix if no longer under warranty. i was told by my dealership this was not covered under my warranty and quoted $1400 to fix it. this should be jeep's responsibility as it is a hazard when this warning appears while driving. please look into this problem there are so many complaints listed online for this. there are over 170 complaints that i have seen.

Tl the contact owns 2014 jeep grand cherokee. the contact stated that the driver’s side front seat belt failed to retract. the vehicle was taken to fields chrysler jeep dodge ram (2800 patriot blvd, glenview, illinois 60026, (847) 446-5100) to be diagnosed. the contact was informed that the seat belt retractor needed to be replaced. the vehicle was repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 87,943.

Vehicle cranks, but does not start. vehicles acts like it does not have gas while driving. it does not accelerate or decelerates while driving like it's about to stall. issues are similar to the 2013 jeep grand cherokee recall.

No particular incident - vehicle seat belt mechanism cracked. jeep dealer doesn't offer a warranty, which is hazardous to drive. the seat belt does not retract. seat belt will not catch if in an accident, and the driver will hit the steering wheel or dashboard. insurance companies will also not cover 500$ replacement or repair.

I was sitting in the driver’s seat the vehicle was off and parked and the active headrest deployed out of nowhere. i was struck in the back of the head and suffered a concussion, neck and shoulder injury and whiplash.

My jeep left headlight and right is filling up with water and it is not draining. the right will drain when it feels like it but the left headlamp assembly has water in it for months now and its not going anywhere. this should not be happening and is a defect. anytime it rains it happens. i can be driving or my jeep sitting still.

The vehicle was stationary, the door was opened, then my right passenger headrest popped forward and out before the passenger sat down with little to no motion other than the door opening.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while operating the vehicle, smoke was present coming from the engine compartment and oil had leaked under the vehicle. the vehicle was taken to an independent mechanic who diagnosed that the plastic oil filter housing had failed causing an oil leak and the oil filter housing gasket needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified but no assistance was offered. the local dealer was not contacted. the failure mileage was 60,000.

Nothing has happened yet but there is a recall out (w79) to replace the egr cooler as an engine fire could occur. was notified of this recall nearly 4 months ago and yet jeep says there are still no parts available to do it. can you get on their case to get this done?

The electronic shifter maintenance require light keeps coming on with check wngine light and won’t drive had at dealership several times can’t fix?? please help getting expensive

This vehicle was in a side impact collision and none of the air bags deployed. vehicle had impact on driver and rear passenger doors as well as front fender.

Cylinder head misfire #2 and service four wheel drive light. i had taken it in to our local mechanic he said the head needs to be replaced there is a current recall and extended warranty out now with the same problems but our jeep is not on the vin list (pentastar tic) is what our mechanic called it.

Passenger side seat belt retractor failed making the seat belt not useable and creating a safety issue. cannot use the passenger seat because of this issue.

2014 jeep grand cherokee limited 3.6l -67k miles. cracked oil filter housing. noticed a small oil leak fall 2020 on my garage floor after oil change from local chrysler dealership. late winter 2021 noticed the leak was bigger on garage floor. checked under car around oil pan. oil pan nut area was clean of oil, but oil was dripping down engine and over exhaust and onto the transmission. noticed oil puddling inside transmission skid plate. looked online for causes and found the oil filter housing was known to crack on these engines. i located my oil filter near the top of the engine and found oil all around the base of the housing. the filter neck was clean of oil, just a pool of oil at the base of the neck!! looked up chrysler recalls and nothing reported for this part. but did find many same engine owners complaining of this same problem! read many articles about this product being made of plastic and failing. all of my oil changes have been from the same local chrysler dealership. did they cause this by over tightening oil filter? or is this truly a defect product and chrysler is waiting for a vehicle to catch fire or a death before a recall is issued? are vehicle engine fires caused by oil leaking onto extremely hot engine/transmission/exhaust parts??

The oil filter housing is made of plastic and attached to the motor. high failure rate as evidenced by the 40,000 part backorder status of the part. causes moderate to severe oil leak when cracked, and engine failure if it breaks completely. leaves an oily mess wherever it is parked. oil will blow back onto other vehicles and vehicle will be stall and be stranded when motor locks up due to no oil. $600+ repair costs. affects some dodge, jeep, and chrysler vehicles. unable to repair stalled vehicles because part is unavailable. est wait time is over a month. part number is 68105583af. there is no excuse for the company not to take responsibility for putting a plastic connector inside an engine housing. it’s common sense. i was left stranded on a busy road and had to be towed. i personally know of two others also. our vehicles are useless because of this. to make matters worse, dealers are now overcharging for the part. normally $199, now charging over $300.

Front passenger seat belt remains in locked position and failed on breaking

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the driver’s side dome light failed to turn-off when the button was activated. the vehicle was taken to an independent mechanic where it was diagnosed with needing the body control module to be replaced. the vehicle was not repaired. the manufacturer was informed of failure and informed the contact that the vehicle was not under recall. the failure mileage was approximately 82,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while the vehicle was parked, she noticed a puddle of fluid on the ground. the vehicle was taken to and independent mechanic and was diagnosed that the oil cooler was leaking and was mixing oil with the antifreeze and was going back into the engine. the contact was informed that the oil cooler unit needed to be replaced. the vehicle was in the process of been repaired. the vehicle was not taken to a dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 85,000.

This is my second jeep and my previous had the same issue. the wind shield fluid kind drizzles out and never reaches the top of the wind shield

Tl the contact owns a 2014 jeep grand cherokee. the contact stated that while the vehicle was parked, she noticed a puddle of fluid on the ground. the vehicle was taken to and independent mechanic and was diagnosed that the oil cooler was leaking and was mixing oil with the antifreeze and was going back into the engine. the contact was informed that the oil cooler unit needed to be replaced. the vehicle was in the process of been repaired. the vehicle was not taken to a dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 85,000.

I noticed an oil leak,through a little research i thought it was the oil cooler/oil filter adapter. i took it to a shop and they confirmed it but told me that there was a nationwide back order on the part. i was told that 37,000 units are on back order. i feel that there is definitely a problem with this part, i think that oil leaks could lead to possible safety issues and possible damage to the engine

Driver side seat belt won't retract. crack in plastic causing it to not retract. unsafe to drive with lots of slack

I bought this jeep in 2018 with low miles 40,000 now in 2021 has 68,000. i have been driving the car only to go work and working from home i wasn’t driving that much. suddenly while driving i noticed a light on and it was on and off, and oil smell. i took it for the diagnostic and the code misfire detected in cylinder number 3., p0303 ,which is a problem with the engine. the price is 4000 to fix the problem because is a misfire in one of the cylinders of the engine. the car is not working properly because it has a oil smell and some issues when i am driving such as shaking and also a weird sound . this is the only car that i have right now and i am scare to drive it because i don’t think it is safe to drive it with oil smell, it might caught on fire or something . the starter is not working and when driving is unstable. i just drive locally i don’t know how this car is giving me an engine problem with that low mileage. it is not possible that a car parked and using not often could have an engine problem. i bought this car thinking to keep it for a long time since i always take a good care of my cars. i need an explanation from jeep regarding this problem. i am not going to spend over $4000 in a car with less than 100,000 miles and with a problem that was not done by me. i need to resolve this since it might be a safety risk if i continue driving this car with some type of engine/ oil smell. when i parked the car a strong burned oil smell comes out and goes inside the car.

On monday, january 22, 2021 around 3 pm, i was driving on the freeway and my jeep automatically shifted into neutral and the words 'auto park' disabled appeared on the screened. i immediately shifted it back into drive and continued drive and exited and went to a gas station. i turned it off, pumped gas and turned it back. when i tried to back up, it immediately shifted the car into park. i called the nearest dealer and asked what it could be? they checked for recalls and said that recall for a similar defect was already repaired on my vehicle, maybe it was low on transmission fluid. they also recommended looking to see if any other 2014 jeeps had experienced the same problem. this is the first time my vehicle has ever done that. i asked if it could be related to the extreme cold. i contacted chrysler and the representative said make an appointment and take it to a dealership. i have scheduled the appointment.

Tl the contact owns a 2014 jeep grand cherokee. the contact stated that the driver’s side dome light failed to turn-off when the button was activated. the vehicle was taken to an independent mechanic where it was diagnosed with needing the body control module to be replaced. the vehicle was not repaired. the manufacturer was informed of failure and informed the contact that the vehicle was not under recall. the failure mileage was approximately 82,000.

The driver's seat belt does not retract when i get in the vehicle.

Head rest popped open like an air bag while in motion on a highway. *tr

Passenger headrest deployed on its own with the car parked and engine off. i can see a plastic clip that is broken that normally holds a metal pin in place to keep the headrest in place

Driver side seat belt will not retract. there are no broken/chipped parts visible, appears to be the mechanism at the base.

Front passenger seat belt is locked in place and wont extend or retract. appears that a plastic piece that helps guide the seatbelt has cracked and it not allowing the seat belt to move freely.

Took my vehicle to browns chrysler jeep dodge today in patchogue ny today as i noticed oil leaking from under carriage. it was told to me that the oil filter housing assembly is broken. contacted my local car repair ( tire city , shirley ny ) to get information on this situation and also see how much they would charge . in the conversation, it was mentioned that they also had this similar problem and had many jeeps come in lately with the same problems. i have also contacted and had them record the issue with chrysler head quarters in mi. i believe as well as the owner of tire city in shirley ny , that there should be an investigation on this as well as a recall.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v529000 (power train); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train) and was unable to determine when the vehicle would be repaired for months. the dealer and the manufacturer did not disclose when the parts and remedy would become available for the recall repair. in addition, the gear shifted into park while the vehicle was in motion, and the instrument cluster warning indicators and gauges flickered. the "service four wheel drive" warning indicator flashed as the failure progressed. the contact was pulling off the road when the gear shifted into park, causing skid marks and the brakes applied without warning. the shifter and start button went into a lock mode and the vehicle was unable to be driven. the manufacturer provided no repair solution. the approximate failure mileage was 24. parts distribution disconnect.

Active head restraint (ahr) passenger side deployed due to defective lock mechanism. the plastic hooks broke and the ahr will no longer lock into place. the vehicle has not been in any accident and deployed while parked.

No contact from dealer to repair defect from s27 recall.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the engine stalled numerous times while driving various speeds. the gear system also emitted a noise and jerked while shifting gears. as a result, the contact struck an object while driving. there were no injuries. in addition, the heating system failed. the air conditioner and heater made a loud noise when activated. the vehicle was taken to the dealer several times for the failures. the dealer upgraded the software system several times, but the failure was not corrected. the vehicle was repaired per nhtsa campaign number: 16v529000 (power train), but the failure was not corrected. the manufacturer was not notified. the approximate failure mileage was 1,000.

Tl* the contact owns a 2014 jeep grand cherokee. while pulling into a parking spot and shifting the gear into reverse, the gear shifter failed. the vehicle was included in nhtsa campaign number: 16v24000 (power train). the manufacturer was not aware of the failure. the approximate failure mileage was 62,350.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while reversing from a parking space and then placing the gear shifter into the drive position, the gear shifter moved to the park position independently. the failure occurred multiple times. the contact stated that the vin was included in nhtsa campaign number: 16v240000 (power train) and was repaired however, the failure recurred. the manufacturer was not notified about the failure. the approximate mileage was 36,000. the vin was not available.

Tl* the contact owns a 2014 jeep grand cherokee. when the vehicle was started, the navigation screen was blank and a blue color. when the push button start was initiated, the contact had to make numerous attempts to ensure that the vehicle was on or off. the contact had not experienced any failures until the vehicle was repaired for a manufacturer's recall. the dealer was notified of the failure several times and had not provided a solution. the manufacturer was notified of the failure. in addition, the engine raced several times. the recall details were not provided. the vin and failure mileage were not available.

On 9/24/2016 i was driving in florida going on vacation and the motor (pentastar v-6) started misfiring. took it to a jeep dealership in fort walton, fl and was told that it need a tune up. was charged $308.67 for the tune up. drove the vehicle about 10 miles and the misfiring started again. took it back to the dealership and was told it needed a new head. they replaced the head and we took the vehicle and started back to our condo and it started misfiring again. we left the next day and returned to our home in west virginia. took the vehicle to a dealership here in charleston, wv and they said it was a bad coil. we were again charged and the total was $279.27. it appears to be fixed. i have been researching this problems and appears there are thousands of these motors with that have experienced this problem.

I was traveling 35mph on the on ramp to a major highway when the automatic braking system turned itself on. there was no obstruction in front of me and the system was turned off. the car started beeping and the car skidded to a complete stop in the middle of the on ramp on it's own, there was no way i could control the vehicle. the incident almost resulted in a collision. this is the second time this has happened.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the doors locked automatically and the bluetooth would not connect without warning. the vehicle was serviced per nhtsa campaign number: 16v249000 (power train, service brakes, hydraulic). after the repair, the bluetooth still would not connect and the radio cut off. the dealer performed a software update. the manufacturer was notified of the failure. the failure mileage was approximately 9,500.

Tl* the contact owns a 2014 jeep grand cherokee. while driving various speeds, an abnormal noise emitted from the rear of the vehicle. the vehicle was taken to a dealer, but was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 36,638.

Tl* the contact owns a 2014 jeep grand cherokee. when the vehicle was placed in reverse or drive, it would automatically shift into park. the issue was discovered after taking the vehicle to a local dealer for an electronic shift recall repair. the failure mileage was 28,000.

My 2014 jeep grand cherokee transmission failed to engage in parking gear on a hill in a parking lot and rolled away into another parking car with a driver inside damaging both cars and resulting in insurance claims to fix the damage. no injures but damage to both vehicles. recent software upgrade to fix issue is horrible. providing claim documentation on both vehicles involved.

Shifting problems mainly on freeway travel and in hilly situations, will very hard downshift when slowing to a stop. will downshift to lower gear without warning and will not shift up when you try accelerate to get back into traffic, stays in a lower gear much to long then finally will up shift, sometimes i have pull off road. this is a very dangerous problem.

Tl* the contact owns a 2014 jeep grand cherokee. without warning, the contact noticed smoke rising from under the hood. the vehicle was taken to a dealer (phillips chrysler jeep dodge ram, 3440 s pine ave, ocala, fl 34471, (352) 732-7577) where it was diagnosed that the alternator assembly needed to be replaced. the alternator was replaced and the dealer indicated that the vehicle was excluded from nhtsa campaign number: 14v634000 (electrical system) due to the amp being 180 and not 160. it was unknown if the vehicle was included in nhtsa campaign number: 17v435000 (electrical system). the manufacturer was notified of the failure and provided no solution other than having the dealer replace the part. the failure mileage was not available. ...updated 10/23/17 *bf *js

My seven month pregant fiancÉ and i entered the vehicle and before starting the truck the passenger side (ahr) headrest deployed without provocation. there was no accident to cause it to deploy and during the incident it struck her in the back of the head. when this happened she nearly had a panic attack having been startled. the broken pieces from the headrest flew out and landed in the back of the vehicle. had somebody or my child been in the rear seat they would've been showered with pieces as the headrest exploded for no apparent reason. called chrysler and they will not cover the repairs because the vehicle is 600 miles over the bumper to bumper warranty. this being a safety issue it really boggles me why i am liable to pay for damages. this isn't a normal wear and tear deal with the vehicle, this is a safety issue. now that the headrest has exploded she is even more in danger riding in the seat, the headrest being apart causes her to adjust how she sits in the vehicle including how she holds her head. if there is a rear-end collision my fear is the malfunctioned piece of safety equipment will cause more damage than help. this is not acceptable to have customers riding with malfunctioning head restraints.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 25-30 mph, the vehicle stalled. the contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond. the vehicle was taken to normandin chrysler jeep dodge (located at 900 capitol expressway auto mall, san jose, ca 95136, tel: 408-266-9500) where it was diagnosed that the eco-mode feature, which was defaulted on, caused the vehicle not to be responsive. if the eco-mode was turned off, the vehicle operated as intended. the contact was informed of a software update to remedy the issue but, on this specific vehicle, the software was incompatible. the dealer provided case number: s-1508000166. the manufacturer was contacted and made aware of the failure. the approximate failure mileage was 40,000.

Back panel of dual pane moon roof shatters for no reason

There was a recall number s27 or 16v-240 however, there is still no solution to fix it and there have been a few times i have put the car in park and when i took my foot off the brake to open the door the car started rolling back

On a city street, stopped car, put it in park and got out engine running.i walked behind car to a house to get something off of the porch. when i turned around the car was no longer where i parked it. it was in the yard of the house next door and had crashed into the neighbors short wall and patio set. the car was resting on a cinder block. i was able to put it in reverse and drive it out of the yard. it did damage to the wall and the patio set. the street where i parked was level, it was not rolling when i got out of the car. i didn't see it until it was stopped. this is probably the forth time my car has not stayed in park. on time i was in the process of getting out and it started rolling back, i hopped back in and stopped it. the other times i caught it before i got out.

My vehicle's alternator suddenly started making a high pitch whistling noise, the radio and other electronics were not working in the vehicle, so i stopped. a white smoke started to pour out of the front grill and the smoke smelled like plastic/wires burning. i opened the hood and noticed the smoke was coming from the area where the alternator was. after the smoke stopped, i attempted to turn the vehicle on and nothing would work. i had the vehicle towed to the dealership. the dealership stated my battery was burnt up, the alternator was dead and they had to replace the usable link because that also burnt up. they also said they placed a battery in the vehicle to figure out what was wrong and their battery burnt up as well. they said they have never seen anything like it before. the vehicle only has 64,000 miles on it.

Had rapid failure of alternator very similar to what is mentioned in nhtsa 14v-634. based on the fact that mileage seems to be low for an alternator failure (44k) and same engine had similar issues, i question why my jeep isn't covered in the recall or if the recall should/needs to be expanded. we were parked with the engine running. when i shifted the car in reverse, the low voltage light came on, the alternator quit working and ended up destroying the drive belt. there was smoke coming from the alternator and i was concerned of possible fire.

The air conditioning went out on my 2014 jeep grand cherokee. apparently this is a common problem with these vehicles. the dealer's service writer immediately told me that 85% of the time when the a/c goes out in this vehicle it's the evaporator inside the car behind the dash. upon further examination by the repair technician that's what needed to be replaced. i asked if they replace the evaporator with the same part and he said no, they now use a different sku replacement evaporator. obviously, jeep is aware of this problem and has made changes to fix it. however, in my case jeep won't pay for the replacement saying my vehicle with 45,000 miles is past the warranty period. it's my position that jeep used a defective evaporator in the first place and it's only my bad luck that it did not start leaking freon sooner. apparently the evaporator is not *that* expensive but it is located in a difficult location to get to, behind the dashboard, and that makes it an expensive repair ($1,680). i believe jeep/chrysler should pay for this repair at a minimum, and failing that, a recall should be put into effect.

Sudden failure of the alternator causing the vehicle to stall while driving. very dangerous and luckily i was not on a highway.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 35 mph, the vehicle stalled and the abs, check engine, and battery indicators illuminated. the vehicle was towed to dallas dodge chrysler jeep ram (11550 lyndon b johnson fwy, dallas, tx 75238) where it was diagnosed that the alternator failed and burned the wire that went to the battery, which also caused the battery to fail. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 89,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the capless fuel tank leaked fuel from the nozzle and the check engine indicator illuminated. the vehicle was taken to an independent mechanic who diagnosed that the seal needed to be replaced. the failure was not remedied. the manufacturer was made aware of the failure and stated that there was no recall. the failure mileage was approximately 80,000.

Alternator seized on the car after only 33,000 approx. the vehicle is just outside of the 36 month warranty. jeep will not fix and says it does not fall under recall p60/ nhtsa 14 -634 even though the issues described in the recall are exactly what happened to my vehicle. i called the jeep dealership and fca and neither are willing to work with me or do anything to resolve the problem. i'm told per my vin number that my vehicle does not have the faulty alternator yet it has the exact problems of the recalled one from the same year. issue description- i was driving from nashville tn to naperville il and approximately 3 hours from naperville i stopped for gas and a break and upon starting the car the battery light came on. i continued to drive to naperville il and upon exiting the highway the car started losing power. it sounded like a vacuum cleaner and not like a normal engine. i keep driving and pulled into a parking lot. as i pulled in i lost all electrical components, including the brakes. the car would not start. upon taking it to my mechanic, then to a jeep dealership it was determined the alternator seized and damaged the battery and belt. they refuse to correct it and i'm now paying $680 for repairs.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 70 mph, the vehicle stalled without warning. the contact was able to restart the vehicle and drive away. the contact stated that the vehicle also stalled on another occasion. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 33,300.

The transmission had a hard shift. the valve body was replaced and it shifted worse. now the entire transmission is being replaced as i am typing this but i feel the car will continue to have issues. his is he model that had the defective gear shifter and recall.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 5 mph, the vehicle stalled without warning. the vehicle was towed to the dealer where it was diagnosed that the alternator needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the failure mileage was 56,000.

Passenger side front active headrest deployed on it's own, (no collision, or impact) while at a complete stop at a traffic light, sounded like a gun shot, adult passenger is suffering with whiplash, and terrified to ride in my jeep again.

Tl* the contact owned a 2014 jeep grand cherokee. while driving approximately 62 mph, a large tractor trailer merged into the contact's lane and crashed into the contact's vehicle. the contact's vehicle rolled over three times. the air bags failed to deploy. the vehicle was towed and destroyed. a police report was filed. the contact received injuries to the upper body, which required medical attention. the manufacturer was not made aware of the failure. the approximate failure mileage was 51,978.

Tl* the contact owns a 2014 jeep grand cherokee. while driving approximately 20 mph, the "battery voltage low" indicator illuminated. the vehicle was pulled into a parking lot and the driver noticed smoke from the hood. the driver opened the hood and noticed that the alternator was on fire. the driver extinguished the fire. a fire report was not filed and there were no injuries. the dealer and manufacturer stated that there was no recall. the failure mileage was approximately 55,000.

Thursday evening my husband was backing out of our garage at our house. when he got to the street (a residential road) he put the car into drive and that's when the driver's headrest deployed (separated from the plastic piece like an airbag, headrest restraint activation thing) hitting my husband in the back of the head forcefully. he did not hit anything or run over anything while backing out. no other airbag deployed in the car, just that one. he pulled back into the garage and told me what happened. we got on chrysler's mopar website to see if there were any recalls regarding that part. there were no current recalls on our vehicle and we were up-to-date with all the recalls on our vehicle. we contacted chrysler several times and got nowhere with them, but the first representative we talked to did give us a case number. they are basically saying it is out of their hands and in the dealerships. we then contacted the dealership where we purchased and service our jeep. they told us to have it towed there and they will inspect the problem. even if they fix the part or reset the airbag thing, i am still scared to drive my car to and from work and transport my child. *tr

It broke and it hit my wife in the head, need to be repleced and programed to replace it the dealer wants 570.00 dls

Multiple problems with the forward collision warning (fcw) and adaptive cruise control (acc) systems 1) system will issue false brake warnings (and apply brakes if enabled) on clear straight roads with no other cars or obstructions. 2) system will disable itself at random intervals disable itself for a period of time (10-20 minutes). only notification is brief "fcw/acc system disabled" notification in gauge cluster - no audio warning that important safety system disabled itself. 3) when using acc, when vehicle resumes set speed after autonomous braking, vehicle will accelerate into back of next vehicle ahead - have to manually intervene and apply brakes to prevent collision. note that this vehicle uses a bosch lrr3 radar sensor system for the fcw and acc features. vehicle has been into jeep dealers for service for this issue five times, and even after opening star case with jeep/chrysler fca, still no fix for this serious safety issue.

On feb 10th 2017 while driving to work the car lost its power in the middle of the highway, abs failed, power steering failed, and every indicator on the dash board lit up. when the car finally stopped, car shut down while it was in gear. after further inspection at the jeep dealership, it was determined that alternator was at fault and caused the car to stall and electronics to fail. costing $1,600 in repairs

The active head restraint (headrest) of my jeep deployed while driving down the highway causing me to swerve into the other lane. luckily, there weren't any cars immediately around me so i was able to regain control and continue on without injury. i believe this could be a very dangerous defect in other situations. the active head restraint is intended to go off in a collision to prevent whiplash from airbag deployment as far as i understand. my vehicle was not in an accident or touched in any way, simply traveling straight down the highway. this was confirmed by an inspection at the local jeep dealership.

The oil filter housing part number 68105583af cracks on 2014 models causing oil leaks. there is a potential for fire while driving. this is a known issue and there is a back order of several thousand for this part.

Chrome metal interior trim is peeling off. this is happening on driver's door handle and cup holder area. as a result, the edges are razor sharp and have cut my hands on two different occasions causing lacerations.

Tl* the contact owns a 2014 jeep grand cherokee. while driving the vehicle at night, the contact was concerned that the headlamps did not project far enough ahead of the vehicle to make it safe to drive at night. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the vehicle performed as intended, but the issue was due to the design of the headlamps and the wattage of the bulbs. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 34,500. the vin was not available.

Shifter doesn't work. car wouldn't shift to park and the car engine wouldn't shut off

On three occasions in the spring of 2016 the vehicle rolled backwards on a slight incline with the engine off, in park with the parking brake engaged. on one of those occurrences i was exiting the vehicle and halfway out when it began to roll. i was almost caught between the vehicle with an open drivers door and a retaining wall in my driveway. i managed to jump back in and stop the vehicle. in march of 2017 the vehicle rolled forward while facing in the opposite direction on the same incline with the engine running, the vehicle in park and the parking brake engaged. after it happened the first time i was able to recreate the problem two additional times within a span of 2 minutes.

The vehicle went in for 4 recalls that i was never notified of, other than a flier from autonation saying i have 4 open recalls. i contacted and schedule this immediately upon receipt. they were looking at the brake booster recall and found the master cylinder to be shot. i've driven lots of cars for over a million miles and never had a master cylinder go before. this is alarming that at 45k miles this is shot. this part must be defective. in addition, this appears to be a common occurence with 193 such complaints on carcomplaints.com. i've talked to fiat chrysler and they are refusing to assist with this. i am certain they are correct in identifying the issue as i have noticed some break deterioration recently. just because there wasn't an accident installing faulty brake master cylinders on vehicles is a highly dangerous proposition.

"takata recall" driving to work my car made a loud whistling noise and the battery light came out. i let it sit during work and after work i started it up. i then hopped in and while driving i noticed a burning smell coming into the truck and it was smoking from the hood at a stop light. i proceeded home and the smoke was now inside the car. my baby cousin was in the car and he began coughing, that's when i looked over and noticed it was very smoky in the car. i kept driving home (the street way) rolled the window down slightly for ventilation and noticed that my parking sense light came on. at the next light, my abn light came on along with the check engine light, and several other lights. that began to scare me and i knew it wasn't just my battery. the next time i took my foot off of the brake the smoke from the hood increased as well as in the car. the windshield wipers began going crazy, and i could tell that the car wasn't letting me use the gas anymore and the wheel began to lock up. this really made me nervous because it was extremely hard to turn it. at this point im panicking and causing traffic. pulling into a safe location,the wheel was completely locked at this point and even pushing the brake was hard. after coming to a complete stop the car wouldn't let me put it in park, then the vehicle just shut off. the smoking continued for a few minutes but i jumped out as soon as it came to a stop. luckily i took another route home or else i would have been on the highway when this happened. i then called aaa and waited outside to get the truck towed. it took them 25 minutes to come after a 5 minute phone call requesting their services. i got my belongings out of the truck and it still smelled like burnt smoke even after waiting with the window cracked. i don't have pictures, i have videos.

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was parked in the driveway, the gear became stuck in park without warning. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 25,496.

Alternator suddenly went out causing the car to become to stop running in an intersection. very dangerous.

Everyone is complaining the shifters are defective. they are not, the computer has the ultimate control of the dodge jeep and chrysler shifters be it a knob or a one in the jeep. if the car is rolling in anyway the computer will not put the car in park. the driver can make the proper motion but the computer will decide to put the car in neutral because of the movement. there is minimal indication of the computer overriding the drivers motion. the driver then goes to turn off the car with a push button, once again the computer decides the car is in neutral so the will not turn the car off essentially making the push button inoperable. the reason for the accidents is because people make the movement with the car rolling and then the computer overrides the driver and then over rides the second time with turning the car off. people get out of the car expecting the car to be off and after partially stepping out or partially stepping out discover the car is still running and if there is any kind of an incline...literally running away and they chase the car. i had this happen to me but my son realized the car was running. i told the dealer they said i made a mistake i said no i didn't and then was on a mission. on the recall notice the last line state that the car will not go into park if the car is going above a certain speed that is the same a slight roll. i have told the dealer about i have make a call to chrysler but no one could listen. think about it the fix was for the computer to put the car in park if the door opens without driver input. the computer can slam on the brakes if a leaf blow infront of one of the front sensors and i almost got rear ended on that one. these vehicles and the computer programming have taken vital functions away from the driver but they didn't explain that to me when i bought the car! that is why dodge trucks do the samething

Tl* the contact owns a 2014 jeep grand cherokee. while driving 30 mph, the vehicle decelerated rapidly and there was a high pitched noise coming from the engine. the contact noticed a burning odor inside the vehicle. in addition, the battery voltage warning indicator illuminated without warning as the vehicle continued to decelerate. the contact exited the vehicle and contacted aaa roadside assistance, but the battery could not be tested because it was located under the front passenger seat. an unknown jeep dealer in hattiesburg, mississippi was made aware of the failure and stated that there was no recall on the vehicle. the manufacturer stated that the failure was being investigated and that nhtsa campaign number: 17v435000 (electrical system) may expand to include the contact's vin. the failure mileage was approximately 60,400.

Transmission has very delayed shifting. sometimes if feels as if the transmission goes into neutral by itself.i was making a left hand turn through a very busy intersection and had no power as if i was in neutral. almost caused a serious accident

Sudden alternator fail. burned up and caught fire.... burned belts around it as well. saw a bettery fail then hood started smoking while driving. vehicle is only three years old!!! saw recalls on this for the 2014 grand cherokee but not sure why my vin does apply?? having same exact problem as the rest of them that were recalled. huge safety concern for the driver as it's burning up under the hood. still low miles on three-year-old vehicle, this should not be happening. need a recall on this model as well -- please help!!

Tl* the contact owned a 2014 jeep grand cherokee. while driving 45 mph, the contact swerved to avoid a deer. in the process, the contact's vehicle clipped the deer. the vehicle left the roadway, landed in a ditch, and flipped and rolled over. none of the air bags deployed. the driver of the vehicle (the contact's husband)sustained injuries to the face and head. the contact (seated in the front seat) sustained injuries to the back that required medical attention. the contact was unaware if a police report was filed. the vehicle was towed to a tow lot and deemed a total loss. the manufacturer and dealer were not notified of the failure. the failure mileage was approximately 60,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. when the contact activated the air conditioner while the vehicle was still in park, it suddenly began to reverse. the vehicle reversed onto the neighbor's yard where it came to a stop. there were no injuries. the rear driver side of the vehicle was damaged. the vehicle was inoperable. the contact called the north point chrysler dealer who stated that the remedy was not available. the manufacturer was made aware of the failure and opened case number: 31950316. the manufacturer also stated that the remedy would not be available for another month and a loaner vehicle could not be provided. the approximate failure mileage was 31,500. parts distribution disconnect. updated 08/29/17*lj *cn

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving, he heard an abnormal noise coming from the vehicle. the contact then noticed smoke coming from the hood of the vehicle. upon inspection, the contact stated that he noticed that smoke came from the engine but noticed a wiring odor. no warning lights illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the alternator needed to be replaced. the dealer was not contacted. the vehicle was repaired. the contact referenced nhtsa campaign number: 14v634000 (electrical system). the manufacturer was notified of the failure and stated that the vin was not covered under the recall. the failure mileage was 84,000. updated 12/13/2017 *ln *js

There have been more recalls than i can count, but recently i was driving it and the alternator (which was recalled) when out in the middle of driving and i had immediately pull over and lost control of the car. i've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or a/c. this car is a lemon!

I currently own a 2014 jeep grand cherokee and have had a significant number of issues with the vehicle with zero help from the manufacturer that include items regarding my lights shutting of during night driving, my engine shutting down 3 times while pulling onto a major highway as well as my brakes malfunctioning while driving on a major interstate. i had had other issues but as the manufacturer has been uncooperative and i am stuck with an unsafe vehicle with a child on the way i would like to make sure i file a complaint in as many places as i can before i simply look to get rid of this vehicle. all issues occured while the vehicle was in motion and all have occurred while on the highway during the first year of ownership but as the service center never documented my items properly i was stuck with a lemon as i put 50k miles on in the first year due to my commute to my employer from milford, nh to burlington, ma before moving back to ma where i purchased the vehicle. the most recent issue was my brake booster which leaks water into it and freezes during cold weather and my vehicle has been sitting around since feb as the dealership will not cover it as they claim to have already replaced the recalled item so i am in the middle of a dispute over that now as well. any help you can provide would be greatly appreciated.

Leather dash coming unglued with the adhesive jeep used to adhere the leather dash to the plastic underneath causing visibility issues along with a safety issues that can block defrost vent along with airbag interference.

When i tried to shut the engine off, the ignition button fell into the dashboard. i was able to reach into the dashboard and press the button switch to start and stop the engine. the dealer claimed it was the owners' fault because "the button was pushed too hard" and a replacement holding ring (not covered under the extended warranty) ended up costing $250 plus tax.

Vehicle stationary at gas station, using gasoline 87 octane and filling vehicle, after about 8 gallons fuel spits out of filler neck and pump stops, i have to slowly and repeatedly squeeze pump to get tank to fill. had the same problem with my 2008 jeep wrangler a few years back. when fuel spits out of filler it spits on me and the ground potentially causing fire hazard and definitely bad for the environment.

While driving my vehicle will jerk violently while going from 2nd to 3rd, and 3rd to 4th gear. it also does it when you brake. took to dealership 7/25/17 and was told that a valve needed to be replaced. part is on back order. today, 7/30/17, while driving my vehicle at no more than 30mph on a city street, it got stuck in 3rd gear and check engine light turned on. would not let me do a manual engage or switch to sport mode. had to pull over and restart the car to go back to normal.

Tl* the contact owns a 2014 jeep grand cherokee. after parking in the driveway and exiting the vehicle, it rolled in reverse. the driver side door was impacted and pushed towards the driver side fender when the failure occurred. the contact was able to quickly enter the vehicle to place the gear in park and apply the parking brake. the vehicle was not inspected and diagnosed to determine the cause of the failure. a repair center estimate was received from a repair shop concerning the damages. the vehicle was later included in nhtsa campaign number: 16v240000 (power train). the manufacturer was not notified. the approximate failure mileage was 29,000. parts distribution disconnect.

Wife parking on 1st floor of parking structure in downtown green bay, wi july 13th 2016. she shifted to reverse to adjust the vehicle so as to enter the parking space correctly. the vehicle started to move back while she looked over her shoulder to see what was behind her. all of a sudden the truck stopped going back & violently jerked forward. the truck started moving rapidly forward even though it had not been shifted into drive. the front tires jumped up on the curb at the front of the parking spot. the truck hit the cement wall violently at the front of the parking space. the front of the truck actually went through a portion of the cement wall. the motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. the accident resulted in $11k+ in damages to the truck and $40k+ in damages to the parking structure. there is a recall on the shift lever for the 2014 jeep grand cherokee which is s27/whtsa 16v-240. tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. crash occurred while waiting for parts to be available. chrysler says this recall is not the cause of this incident. reluctantly filed accident claim with my insurance company. claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.

Tl* the contact leased a 2014 jeep grand cherokee. the vehicle hesitated when making a complete stop and when accelerating. in addition, while driving highway speeds, there was a sudden loss of power and the contact had to coast the vehicle over to the side of the road. the vehicle was parked at the contact's residence and was unsafe to drive. the contact notified two dealers and they were unable to supply the remedy and parts to repair the vehicle. the contact later received notification of nhtsa campaign number: 16v529000 (power train). the two dealers mentioned that the parts were unavailable. the manufacturer was notified of the failure. the approximate failure mileage was 12,000. vin tool confirms parts not available.

After starting vehicle, driver smelled smoke, but did not know the source of smoke. (driver thought it might be something burning in the neighborhood.) by the time driver had driven 2.2 miles on city roads (at speed <40 mph), smoke began billowing from the usb port on the front dash. driver pulled over on the shoulder of a city street. the front dash around usb port was now glowing orange. driver turned off vehicle, tossed a cup of water onto front dash in area of usb port, exited vehicle and called 911. police and fire personnel responded. first responders said water extinguished fire. vehicle owner called local jeep dealer, who said in the case of fire to call jeep customer service at 1-800-992-1997. local jeep dealer suggested the owner also call owner's insurance company. jeep customer service assigned a case # and said owner would be contacted in 2-3 business days. owner had vehicle towed to local jeep dealer. jeep fca sent a 3rd party investigator to inspect the vehicle. 21 days after fire incident, jeep fca issued a letter to owner stating, "in the absence of any substantiating evidence indicating that the cause of the fire was attributed to a condition existing in the vehicle when it left our manufacturing plant, we find it necessary to deny responsibility in this matter."

I put the car into park, and as i was exiting the car, at a dead end road in my neighborhood, i realized that the car was going in reverse, as i was half in and half out of the car. the door knocked me to the ground, and the car almost ran over my foot. i got abrasions on several areas of my body, sprained my knee, elbow and my hand. my glasses also got ran over and were destroyed. the car kept going in reverse, and hit a chain link fence before i could run to catch up to it. the rear hatch door is all scratched, the window scratched, the left rear quarter panel is dented and scratched, inside the hatch on the left hand side of the frame is scratched and dented, the left rear light is broken. i called brown's jeep in patchogue, ny after receiving this recall approx 8 weeks ago, to schedule an appointment to have the recall fixed, and was told by them that everyone was calling about that recall, and i'd have to be put on a waiting list for the recall. i haven't heard a word from them since. i feel as though jeep should pay for all the repairs to my vehicle and fix the recall asap, as well as pay for new glasses for me, and give me a loaner car until the repairs are complete. i also think i should be compensated for getting banged up, although i didn't break any bones. it was very scary. i got a police report as well.

Twice now since i purchased this vehicle (in april of this year) i have experienced incidents of what appear to be random proximity collision alerts (indicated by brake!! on the console) followed by a sudden automatic braking, for which i discerned no pending threats in the line of travel. this action resulted in an unexpected and very unnerving sudden drop in vehicle speed in traffic; in the latter case i was almost rear-ended as a result of the extremely harsh braking action

I have a 2014 overland jeep. it has 15000 miles on it. it's 2 yrs old. i paid $50,000 for it. i purchased the high end life time warranty. the rear brakes are totally not working and the front are very soft. i have taken it to a dealer and he checked the unit out at first he said the power booster was bad then after talking to jeep they changed their story. he claims the rotors and pads are shot! i am pretty good at working on cars and trucks. i know for a fact the rotors and pads are not gone! i have had a few garages look at it and they said the same. something is stopping the brake pressure on the rear brakes and only working partially on the front. i ask about recall p14 and n58. they said nothing! that is the loss of pressure from master cylinder from moisture. at present time i am afraid to drive the unit because i have already missed 2 stop lights because of poor braking ability i was only doing 50 on a 4 lane divided highway and could not bring it to a full stop before the light. this needs to be checked out

I purchased a jeep grand cherokee limited edition from willie racine dealership in vermont. i have had constant issues fueling the vehicle. either the pump clicks off like the vehicle is full when it is empty or the pump does not click off when the vehicle is full. the first incident was the first fuel after purchase. the pump clicked off in the beginning of the fueling process. i attempted to position the nozzle a little different and restarted to fuel. when i did this the fuel came back out and covered my shoes and pants with fuel. i immediately let the sales person know i was having a problem that concerned me and he stated to try other pumps. trying other pumps did not work. i began the fueling process and the pump did not shut off when the vehicle was full. it resulted in gas splashing onto my face, eyes, body, and feet. in addition the vehicle was drenched in fuel. the service station had to shut down the pump and clean up the chemical spill. dealership had the jeep 7 days. i brought it back to them and asked them to do the first fill after the fix. the vehicle again overflowed all over. it creates strong fumes for days inside the vehicle. it is a major threat to my personal safety and health as well as to others if a fire starts.this is unacceptable.

2014 jeep grand cherokee auto brakes for no reason, it sensed a stopped vehicle in the left turning lane and slammed on the brakes twice, i was in the left lane going 35 miles per hour; this has happened in the past also. i did report this to the manufacturer about six months ago via email, i saved the emails and their response. i could have been rear ended by a vehicle behind me because of this problem, literally once it starts i have no control over what the vehicle does, there is no way to stop the jeep from braking. i shudder to think if it happened on a freeway. i was traveling on a straight road going 35 miles per hour in the left lane. on the evening of 8/22/2016 i was driving in the dark and my automatic high beams malfunctioned several times. they used to work perfectly now they stay on and blind oncoming drivers and the drivers ahead of me, they also fail to come one when i am in the dark and there are no other cars; both incidents of high beam malfunction happened on a country road and on the freeway last night. this problem started immediately after i had the electronic shifter updated at the dealer and some other software updates that were due but i don't know what they did, i just know they were software related and part of a recall. said vehicle is going back to the dealer for several hours of work on the software for both the high beams an the braking system on thursday, august 25, 2016.

I drive the 2014 gr cherokee with the electronic gear shifter that has been recalled for the shifter not engaging all of the way into park. i had the recall 'fix' done a couple of months ago, but then found out from the dealer that the emergency brake only engages if you attempt to open one of the doors. about a week ago, after parallel parking on a busy city street, i put the car in park and remained in the car for about another minute while fishing quarters out of my cupholder (for the parking meter). i all of a sudden felt like something hit my car, looked up only to find my car had rolled backward into the parked car behind me. i have a huge bike rack on the back of my jeep that blocks the reverse camera, so the audible security alert is always on when the car is in reverse - this alert did not come on while the car was rolling backward, therefore, the car was not in reverse, but rather not in park all of the way. thankfully there were no pedestrians behind my car, nor any damage to either vehicle, however, if a person would have had their back to me, i would have crushed them between the two cars. my car has now been at the dealership for 6 days (second time for same issue) and i'm dealing with customer service departments within chrysler/jeep to rectify this issue somehow. i want either a new gear shifter that is not electronic, or to get out of this vehicle. this gear shifter is an enormous safety hazard. i feel like i'm getting the run-around, to say the least, about a major recall that is the auto makers fault, not the consumer. for the record, i have been driving approximately 30 years and typically average 20-30k miles/year. i am consulting a lawyer at this point.

Tl* the contact owns a 2014 jeep grand cherokee. upon placing the vehicle in park, the display panel showed the gear in park when the contact exited the vehicle. the vehicle independently surged forward into drive and crashed into the contact's garage door. the contact heard an abnormal noise and entered the vehicle to ensure that the gear was placed in park. the vin was included in nhtsa campaign number: 16v240000 (power train). the manufacturer was not notified. the failure mileage was not available. parts distribution disconnect.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle experienced a complete loss of power. the failure occurred without warning. the vehicle was taken to the dealer where it was diagnosed that the battery failed and needed to be replaced. the vehicle was repaired; however, the check engine warning indicator illuminated. the manufacturer was notified of the failure. the failure mileage was approximately 10,000.

The leather on my dashboard is coming loose and i'm concerned that it will block my windshield defrosters and create a safety issue with visibility.

The shifter problems have been well documented but i read about the proposed solution and from my experience that will only fix part of the problem. unless the driver is paying close attention the vehicle may not be in park. but it is also very easy to shift from park to neutral. the near miss i had was leaving a parking lot that had an incline to a very bust street. i thought i was idling to the ease of the street but i was actually in neutral. when i let off the brake to pull onto the street the car rolled into oncoming traffic but obviously did not excellerate when i hit the throttle. scrambling to get the car in gear it took a few prescious seconds to realize you have to push on the brake in order for the transmission to shift. too much to think about in those circumstances. the shifter is going to get others killed unless a complete new system is installed. this car has many great safety features but in many cases there just isn't enough time to react. i'm a 40 year experienced licensed driver with class a cdl. a driver should not have to concentrate on the shifter. it should be a natural motion. this is a ticking time bomb that must be repaired or it will cause more accidents and deaths. please keep in mind that an alarm that tells the driver the car is or is not in park will only fix part of the problem. i routinely find myself in the wrong gear. jeep is trying to find a cheap way out that is just not going to work.

Tl* the contact owns a 2014 jeep grand cherokee. while parked, the vehicle began to reverse while the gear shift was in park. the contact stated that the vehicle sustained a few dents due to the failure. the vehicle was taken to a dealer where it was diagnosed that the system required an update. the vehicle was repaired per nhtsa campaign number: 16v240000 (power train). the manufacturer was notified of the failure. the failure mileage was approximately 10,800. updated 09/08/16*lj *tr

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was in neutral at a car wash, the contact released the brake pedal and opened the door. independently, the gear shifter shifted from neutral to park. the vehicle was previously repaired per nhtsa campaign number: 16v240000 (power train). the manufacturer was made aware of the failure. the approximate failure mileage was 29,000.

My jeep was serviced twice for the recent shifter problem that chrysler identifies as driver inattention or confusion. the software patch that is intended to "auto park" the vehicle, has failed on two occasions. the engine is started, i apply the brake and place the shifter into reverse or a forward gear. i the desired gear is illuminated and i ease of the brake, however, when apply gas the engine simply races as if the transmission is still in park or neutral. jeeps attempt to fix a problem has now led to another problem. this vehicle is unreliable and a death machine. i have no confidence in it's operation and i can't in good conscience sell this vehicle to anyone. jeep corporate should be in jail.

My vehicle was recalled for code s27 (gear shifter failing to lock into park) and my dealer can not get me in for over 3 weeks because they said they have to stagger the appointments. this is unacceptable as this is a real safety concern.

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was parked, the rear window exploded independently. the vehicle was taken to the dealer where it was diagnosed that the rear window needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was approximately 43,300. the vin was unavailable.

Tl* the contact owns a 2014 jeep grand cherokee. while parking the vehicle, it rolled on its own and struck and dragged the contact's spouse. the vehicle rolled to a drainage area where it was stopped. a police report was not filed. the contact's spouse sustained a fractured left shoulder, which required medical attention. the vehicle was not diagnosed nor repaired. the manufacturer was not made aware of the failure. the vehicle was included in nhtsa campaign number: 16v240000 (power train). the failure mileage was approximately 10,000.

Tl* the contact owns a 2014 jeep grand cherokee. while refueling the vehicle, the nozzle would intermittently shut off after two to three gallons had been filled into the fuel tank. the vehicle was taken to the dealer where it was diagnosed that the fuel filler neck was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 40,000.

Tl* the contact owns a 2014 jeep grand cherokee. while driving approximately 20 mph, the brakes failed when the brake pedal was depressed. the contact took the vehicle to the dealer where it was diagnosed that the brake booster failed and the brake booster and brake fluid needed to be replaced. the dealer informed the contact that the failure was related to nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the vehicle was repaired. the manufacturer was not made aware of the failure. the failure mileage was 59,800.

My jeep only has 41000 miles on it. the check engine light is on so there for i cant even get a va.inspection on it. the remote start will not work as long as check engine light is on. i had it checked and was told it was the fuel neck was leaking air and lost its seal. just the part to fix it cost around $ 500.00 plus the labor at $250.00 this is a new idea from jeep not to have a gas cap for the fuel neck. i think this should be a recall by jeep since their new idea does not work. 2014 was the first year that jeep dosn't have a gas cap. just think, i invested $42000.00 in my jeep with only 41000 miles on it and i cant get a va. inspection sticker on it without spending another $750.00 on it, just because their new idea doesn't work. i hope you can help me with this problem. thank you.

Vehicle was in park and when i started my vehicle up i looked to my right and noticed the active headrest on just the front passenger side failed and had ejected on it's own without being in a collision. i brought my vehicle to the helfman dodge chrysler jeep ram dealership 7720 katy fwy, houston, tx 77024. i am being charged for the replacement of an entirely new headrest when mine failed by design.

While driving on a city street and approaching a busy intersection, my windshield wipers started in motion and the lights on the dashboard lit up for a brief second, to include the battery light. the stop light was red and i fully stopped. when the light turned green, i stepped on the gas to accelerate to make a left turn into the intersection when my vehicle moved mere inches before it completely shutdown. this all happened within a minute with no warning. two trucks attempted to jump my jeep, but all that happened was the jumper cables started to smoke and heat to the point they were untouchable. i had to have my jeep towed to a near by chrysler dealership where the alternator and battery failed and had to be replaced. there is a similar recall for 2014 jeep grand cherokees dealing with the alternator, but i was told that my jeep was manufactured with a 180amp and not the 160amp listed in the recall.

My sunroof exploded today. i was driving at 50 mph, external temp. is 30 degrees and sunny. there were no cars around me to throw a rock. there was nothing overhead. i was driving on route 137 in maine, a well paved road in a fairly rural area. i had the shade closed, as i always do. i heard and explosive noise directly overhead. there was immediate loud wind noise above my head. i pulled over and opened the sunshade. the sunroof was shattered and the entire central portion was gone. all of the shattered glass around the edges was convex, bowed outward away from the car.

While driving on the highway a dash warning appeared that said transmission failure, put car in park. at that point the gas pedal stopped working and the vehicle slowed down on its own. meanwhile almost causing an accident while trying to make it to the breakdown lane. the first time happened at 19k miles, 2nd 29k miles and the transmission was completely replace, 3rd time 42k all 3times almost causing an accident on the highway. this is an unsafe vehicle for any person to be driving. all incidents between 5/2015 and 1/2017

2014 jeep grand cherokee. consumer writes in regards to vehicle rolled and struck residence- caused front end damages. dealership refuses to repair recall at no cost to consumer. *smd the stated she was not aware of a recall, prior to the incident. *jb

The vehicle rolled down the driveway when it was in park and the ignition was off. it did not slide, it rolled. i immediately drove it back up the driveway, put it in park, set the parking brake, and turned off the ignition. i excited the vehicle, and about 2 minutes later it did the same thing. please note: the jeep had already received the software update for the april 2016 recall involving the gear shifter/rollaways (see ea1600). i believe this is a different issue because the ignition was off when the rollaways occurred.

I filed case # 10854550 on 4/9/16 following an active braking system malfunction where my vehicle braked on its own with no vehicles or other obstacles in my path on 3/31/16. i filed case #10948159 following an incident on 1/9/17 where the collision warning system went off and the active breaking feature engaged, despite no risk of collision. further, the active breaking feature was turned off in my vehicle settings. the dealership service department has reported to me that nothing is wrong with my vehicle, following an inspection. but yet again, on january 31, 2017, my collision warning system went off and the active breaking feature engaged, despite no risk of collision. the feature has remained disabled per my vehicle settings. in this instance i was driving in stop and go traffic with my cousin and my almost 19 month old son in the car. out of nowhere, the systems listed above engaged. i really do not know what to do. i feel at risk, and worse, i feel i am endangering my child by driving in my car. short of selling it and passing this risk on to someone else, i am at a loss in terms of what can be done.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 70 mph, the vehicle shut off, the steering wheel seized, and the power steering warning indicator failed to illuminate. the vehicle was towed to a dealer, but was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 32,000.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 30 mph, the low beam headlights became inoperable without warning. the vehicle was taken to the dealer, but was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 28,000. the vin was not available.

The driver's side mirror obstructs objects on the left forward side of the vehicle. the position of the mirror is too high and too large, therefore blocking the range of vision on the left forward side of vehicle. i'm of average height (5 ft, 8in), and have attempted to correct this issue by raising the seat very high. unfortunately, i'm having the same issue. the issue is particularly bad in urban/city driving. it completely blocks out pedestrians in crosswalks while making left turns. this has caused numerous issues, and in one case, almost striking a pedestrian. i never saw them, my passenger alerted me. *tr

The alternator started smoking after driving it 1/4 mile and then stopping. alternator was smoking while the vehicle was in motion. alternator continued to smoke after the vehicle stopped. the alternator turned a cloudy black because of the smoke and the car suddenly did not work. vehicle was towed (for free) to raf's auto repair in kapolei, hi and fixed. the mechanic said that the error code for the jeep stated that the alternator suddenly failed for unknown reasons. most likely a faulty alternator. the grand total to fix this issue was $863. i called chrysler to see if my vehicle had a faulty alternator recall. it did not. so i could not get it fixed by chrysler. i gather from the 10 recalls on my vehicles year make and model group, that this alternator was a factory default and i should not be paying for it. this issue should be taken into consideration by chrysler company and i believe that chrysler should pay for this repair bill.

2014 jeep grand cherokee overland: the ho headlights turn them-self off upon night driving. this is with the auto headlight switch on as well as the switch turned on. contacting the deal as well as manufacture ((800)-247-9753), case number 31082574, i was informed that this is not a recall issue. i feel this is a very dangerous safety issue.

Sudden unintended acceleration "sua" occurs at a complete stop with brake applied. first time 08/14 as i pulled into a forward facing curb-i had just come to a complete stop and was about to put the car in park when the engine loudly surged. i was astonished and got the car into neutral;the surging stopped. the car was new and i could not believe this happened-i was dumbfounded. the second time the "sua" happened was 01/26/15 -i came to a complete stop at traffic light behind several cars. as i came to a stop with my foot on the brake the car's engine surged violently and the car tried to move forward. my husband was a passenger in the car and witnessed my foot was on the brake. i immediately moved the gear shift to neutral and surging stopped. i relayed this incident to jeep service rep by email who said he never heard of this. the third time of "sua" was 6/25/15; i was first car at traffic light. i came to complete stop with foot applied to brake when the engine surged, the car squealed and jumped about 3-4 feet into the intersection; i got the gear into neutral and the surging subsided. took the car to jeep dealer who tried to duplicate the situation over a period of 14 days without success. i also contacted chrysler corp. who opened and then dropped a case. fourth time on 12/03/16-i was 3rd car at a traffic light and, again, came to complete stop with foot on the brake when the engine surged violently and rammed the car in front of me damaging my car and his. in this instance i was unable to get the car to neutral in time. chrysler corp was contacted, they investigated by retrieving info from edr and concluded "we are not led to believe this is a manufacturing responsibility and ...decline any assistance with this incident." our written requests for the data results have been ignored. jeep service will not issue us a repair order-the car is unsafe!

A message on the uconnect screen pop up several times a day in bright red saying the following message: 9-1-1 vehicle phone requires service please contact your dealer. when that happens the assist/ 911 emergency button on the rearview mirror lights up red and is enoperable/no longer working. the radio changes channel on its own and the clock continues to change time/ with enoperable gps system. this happens when the vehicle is stationary and in motion no matter where the location. this have been going since 2016.

Owner has been having ongoing issue with head unit in 2014 jeep grand cherokee limited w/44k miles. vehicle was originally bought back by jeep for electrical issues then resold. radio unit was already replaced twice by the previous owner and the new owner is being asked to replace it for a third time out of pocket. head unit freezes rendering the functions unusable. additionally, the screen remains black on start up preventing use of the radio, phone, rear backup camera and use of the heat controls such as temperature and area of heat distribution. will occur while running and when starting up. *tr

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was parked, there was puddle of fluid under the vehicle. the vehicle was taken to the dealer where it was diagnosed that the condenser leaked. the condenser, air conditioner, and transmission fluid needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 83,000.

My vehicle is experiencing the exact problem addressed in nhtsa reference #14v636000. i was not notified of this recall because my vehicle was manufactured in 07/13 which is outside of the recall period. i believe that my vehicle should be included in this recall. it comes on suddenly and is dangerous to drive.

I backed my 2014 jeep grand cherokee out of the garage to a position about 3' in outside of the garage door. i put it in park, turned off the engine and got out of the car, closed the door and went back into the garage to get an extension ladder. i carried the ladder around behind the jeep and put it on my roof rack on the passenger side. i walked back behind the jeep and into the garage again to get a step stool and some bungee cords to attach the ladder and went around the jeep again. i finished securing the ladder to the rack and opened the passenger side rear door to put the step stool in the foot well in the back seat. just at that moment the car started spontaneously rolling backward down the slight incline. i grabbed onto the door frame and braced to try to stop it, but the car was too heavy and it just kept going. so i slammed the rear door, opened the front passenger door and dove into the car. i managed to get my left foot onto the brake pedal and it brought the car to a stop. when i took stock of what had just happened, i found myself with my left foot on the brake, and my right foot on the dashboard in front of the passenger seat. i got the emergency brake set. fortunately, the car didn't hit anything or anybody as it rolled backward. this vehicle already had the recall installed to fix the shift lever problem. i now believe the problem is not with the shift lever. i had only shifted from park to reverse to park and the software had 3 opportunities to set it to park: 1) when i pushed the shifter into park, 2) when i turned off the car, and 3) when i got out of the car. this seems like a problem with the transmission - where the transmission got set into neutral and the software did not know where it was set.

Service def came on at 34,000 miles. dealer said that the def was contaminated with crystals and the pump needed replaced. refused to cover it under warranty due to contamination. only peak blue def which meets iso 22241 has been used in the vehicle. dealership then told us to drive the vehicle until the back ordered part was available. when queried about the vehicle going into "limp mode" they agreed it was a possibility. they would not provide a loaner vehicle until the part arrived and will not cover under warranty. there are hundreds of cases on jeep forums with the same issue. it is a safety issue if a dealer tells you to drive a vehicle they know will go into limp mode, especiallly on a freeway. we also have a 14 month old child and live in colorado, breaking down on the side of the road is not an option. the dealer does not return phone calls and chrysler customer care sided with the dealer and provided no assistance.

On several occasions since i bought my jeep new a little over 3 years ago, i thought my jeep was in park and went to get out and it was actually in reverse. thankfully, i have always had only 1 foot out and now check to make sure it is in park even though i push the electronic shifter all the way forward. i received a recall notice, but the local dealer claims to not have the parts to fix.

On november 25th 2016 i was pulling out of my driveway and remembered i forgot something so pulled back onto my driveway (flat surface), put it into park and pretty sure i hit the button to turn off. i exited my vehicle, both feet on the ground and was just 4 inches from shutting the door when it took off driving straight into my closed garage door. i was able to chase the vehicle down and get it stopped (fortunately the riding mower kept it from going on thru). i had this vehicle in park. there is absolutely no way you can get out of the vehicle if it is not. it will immediately take off when your foot is off the brake. it even has a slight forward roll when you have it in park and take your foot off the brake that gets my attention. i notified jeep and they inspected. was told by the inspector a fault was found, but only "jeep engineers know what the code means". i had to drive my vehicle 3 hours to where i purchased it to meet with the inspector as well. at that time they did the repair for the gear shift that was available (i only received the card that there was a fix in the works). i was told by the inspector that the fix would make the vehicle stop when the door was opened when not in park. we tested this once i picked my vehicle up at a home depot parking lot and guess what, it did not stop. we went forward and opened door and we went in reverse with door opened and neither worked. tried again after a 3 hour drive home on the drive way, both times it did not work. the following morning i tested backing out of my driveway, that time it bolted into park. tested again at another drive way, it did not work the first two tries and then did on the last try. this is all beside the point of my incident. . i have $9,000 dollars damage to my vehicle and $1000 to my garage that they won't fix or replace. they know they have a defective gear shift.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 65 mph, the low voltage, electronic stability control, and abs warning indicators illuminated. the contact also stated that the vehicle experienced a loss of power steering and a loss of power. the vehicle was towed to the dealer where it was diagnosed that the alternator was defective and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the contact referenced nhtsa campign number: 14v634000 (electrical system), but the vin was not included. the failure mileage was approximately 53,000.

While driving battery low voltage alarm occurred. shortly after,electrical systems began to shut down, lost power steering,then engine shutdown. i was able to get to shoulder of a major highway. vehicle had no power :all electrical indicators,displays,lights,including shifter were off and could not be turned on

I filed case # 10854550 on 4/9/16 following an active braking system malfunction where my vehicle braked on its own with no vehicles or other obstacles in my path on 3/31/16. following this incident, i went to the jeep dealership and spoke with a service advisor who checked for error codes (there were none) and explained that this model and year of jeep had an issue with the active braking feature, stating that keeping the camera clean can help, and he proceeded to clean my camera. but because this was a known issue, i did not leave my vehicle for further inspection. at the time of this incident, my not yet nine month old son was in the car with me, so to avoid any safety concerns surrounding this braking feature, i turned the active braking setting off in my car to disable the feature. the feature has remained off since that time. however on 1/9/17 i was stopped in traffic at a red signal. the light changed to green so i proceeded to move forward. the vehicle in front of me hesitated in moving forward, so i took my foot off the gas. before i had the chance to use the brake, the collision warning system went off and the active breaking feature engaged. i was shocked, to say the least. i immediately pulled over and checked my vehicle settings. the feature was supposedly still turned off. at this point i was extremely worried for the safety of my now 1.5 year old son who was once again with me, so i took my vehicle to the jeep dealership for inspection. the dealership was unable to recreate the issue, and therefore nothing could be done to address it. i had previously come to terms with the fact that i would not be able to use one of the very useful safety features of my vehicle due to its known malfunction, however now i am at a loss as i am clearly unable to disable the feature and have any confidence in knowing that it will not engage anyway.

I have took my vehicle for a shifter recall. they did a programming they said and that it should have fixed the problem. i explained to chrysler capital about how my vehicle would shift into neutral after throwing itself into other gears. i would have to turn off the vehicle and begin driving again. now my vehicle hardly drives and the transmission makes a loud cracking noise. this recall made my transmission go out.

Egr failure, egr is the same that is in the rams that has been recall for more than two years. parts are not available for the jeeps, but are the same egrs that go on the rams. egr is failing on these vehicles are creating engine fires with no warning

Front right seat belt doesn't retract. plastic d-ring (guide at b-pillar) cracked. this is rubbing the seat belt and preventing it from retracting as normal.

Chrysler has a recall for the egr cooler on the dodge ram ecodiesel (vb1/nhtsa 19v-757) this is the same engine and egr cooler as the jeep grand cherokee ecodiesel. there have been reports of grand cherokee 3.0 ecodiesel vehicles catching fire and burning to the ground. jeep currently does not have a fix for this issue or parts for it, yet we are still allowed to drive around in our vehicles. this is unacceptable.

With the vehicle running, in park, on a slight inclined driveway, rolled backwards until foot break was engaged. only made less than 1 foot before operator intervention. removed foot from manual break, approximately 3 minutes later, the vehicle rolled backwards again while in confirmed park. again, less than 1 foot before operator intervention. note: a slight amount of snow/ice was present on the drive, however both driver's side wheels were free of snow/ice during the occurance, vehicle is 4wd. i have not parked on an incline since the occurance.

Vehicle shudders when accelerating, mainly low speeds. jeep dealership investigated and stated transfer case needs replaced.

From stop to 1st and 2nd gear the transmission has a knock when on hill or even flat ground when acceleration is applied. after 2nd gear this is not an issue.

Hello, my vehicle has had a number of recalls for emissions and drive train. due the number of modifications by jeep, my vehicle's performance has been negatively affected to a point that sometimes it is dangerous to drive. every software update results in lower mileage and sluggish performance. now jeep is slow rolling egr recall and letting a dangerous situation to develop.

Ticking noise from left head

Front passenger seat headrest popped open, inexplicably. it cannot be moved back into position. this could have caused injury if someone had been sitting in that seat at the time of malfunction. the seat malfunctioned while driving north on interstate 55, north of bloomington, illinois.

We were driving down the road and the car went into neutral. we were stuck on the middle of the road while we tried to get it to go back into drive. if this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. everywhere i read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact vin. we had to stop driving the car because we are scared it is going to get us in a wreck. the jeep dealer near us said that we need a new electronic shifter. it is on back order until early february. what can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. we were driving down the road getting ready to turn onto and i70 on ramp when the car just went to neutral and stopped. the car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. we got lucky we did t get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.

My vehicle was parked in garage overnight. when i got into my vehicle i noticed the driver side headrest was hanging down. i took a look and noticed two plastic pieces were broken. i did a quick search to see if anyone else had the same issue and found that every grand cherokee forum people were having the same issue. the vehicle was stationary and has not been in a collision, additionally i haven't adjusted my headrest in years. it seems that the pieces are failing on the active headrest.

Vehicle was in motion. i was driving on a city street when my passenger headrest popped out of place. unknown. i had no collision or was no bumpy road conditions. the plastic part holding the headrest together looks to be broken. im afraid my driver side headrest might pop open when driving on the highway and hit me and cause a collision.

I bought this jeep on the 31st of december. only 10 days into having it the oil started leaking. i took it to a repair shop and he advised me that it was leaking from the oil filter and housing along with the oil cooler. he advised me that this is a ongoing issue with these jeeps. this would not be a easy fix as the intake manifold along with the heater hoses, filter housing/oil cooler assembly would all have to be removed.

Vehicle went into neutral? loss of power and then reengaged again. transmission was looked at had code 716. upon further investigation the clutches were worn so the transmission had to be rebuilt. now it is experiencing electrical issues causing the vehicle not to operate.

Driving suv (no passengers) straight on city street & front passenger seat head rest activated. no contact with any object.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact called grand junction chrysler dodge jeep ram (2578 us-6 &, hwy 50, grand junction, co 81501) and it was confirmed that parts were not yet available. the contact requested a loaner vehicle and was informed that he had to pay a fee directly for the remaining time and attempt to get reimbursed from the recall center. the contact stated that he was not pleased with what the dealer informed him about the loaner vehicle. the manufacturer was made aware of the issue and provided with a case number. vin tool confirms parts not available.

To whom it may concern: i am a srt owner who loves his truck, but not happy with the design of the 6.4 hemi engine. as one of the highest costing jeeps in your line up i would assume i would have no problems with it after 77,000 miles. unfortunately, my engine had lifter failure which destroyed my engine. this happened on the throggs neck bridge while i was driving with my family. upon further research i've found hundreds of other srt owners suffered the same problem incurring thousands of dollars if they didn't blow their engine from the flaw of the design of the engine. at this point how is there not a recall? does it take a class action lawsuit because this is unheard off. completely disappointed and would never buy another jeep let alone recommend buying anything from jeep chrysler fiat. sincerely, [xxx] 2014 jeep srt owner information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Several times i have put my vehicle in park and it has started rolling back. once it was in park, the driver exited the vehicle, and after a minute the vehicle began rolling. yes it was in park as indicated on the dashboard. i hadn’t put the parking break on as i had just stopped the vehicle and wasn’t planning on staying parked. we were in my driveway with a very slight incline. all times (4 so far) i had to put my foot on the break to stop the vehicle. once my daughter was in the car and jumped over to save her life by putting her foot on the break as it would’ve went over the side of a hill. with a quick search it appears several other people have experienced the same with brand new 2014 jeep grand cherokee

I left my place of work and when i went to use my brakes they didn’t fully work. i barely got stopped in time to avoid oncoming traffic. the sputtered as i pressed the brake down. i got it looked at and they changed the brake booster. all was well after that. the picture attached is was i bought to fix my car.

In this case, the vehicle was stationary or starting to move in reverse to hook a trailer. as i lightly put my hand on the passenger front headrest, it sprung forward. there was not a collision at the time of the event and no one currently sitting in the seat, although, a person was sitting there just a few minutes before this happened. upon further inspection, i see the plastic of the inside of the headrest that hold a rod to keep it attached had broken apart. this should only happen during an accident.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. the vehicle was taken to jeff d'ambrosio dodge chrysler jeep downingtown (1221 e lancaster ave, downingtown, pa 19335; (610) 269-9500) where it was confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that the egr cooler was replaced five times however, there was a fracture which allowed gasoline to enter the engine, causing the engine to fail. the contact was informed that the engine needed to be replaced. the vehicle was not repaired. the approximate failure mileage was 102,000. vin tool confirms parts not available.*dt

Pentastar 3.6l rear main seal leak

On 12/23/2020 at 6:00am i was driving on long point road when the vehicle completely shutdown - all electrical, engine, lights, breaks, etc. i was driving at approx. 30mph heading towards a round-about when everything shutdown. the loss of power resulted in not being able to slow down. luckily there weren't any cars in the round-about when i entered. however, it was a rather tight round-about and was not able to make the turn and i went over the curb and drove straight through the middle of the round-about.. the car restarted after about 3 seconds and the check engine light came on. once the car restarted, acceleration was extremely limited. i continued to proceeded down long point road until i could pull off. about 1-2 minutes after the first power failure, another power failure/complete shut down occurred. the second power shutdown lasted about 5-7 seconds and turned back on. i immediately pulled off and shut the car off and let it sit for several minutes. when i restarted it, the check engine light was on, but went off after several hours. it's worth noting, i just received the ecodeisel software updated (i think v7). this update was performed on 12/21/20

Seat belt stopped retracting, upon inspection of the issue i was able to identify two cracks in the plastic guide the belt runs thru. this results in the guide pinching the belt and thus keeping it from retracting. this results in the belt being loose when wearing and potentially significant injury in the event of a crash.

Driver's side headrest trim visibly detached from backside. noticed while parked in driveway. first, noticed tether hanging out from the top. then, with a flashlight, i looked into the inside and see what looks like plastic brackets broken from the metal anchor point on top. i asked my wife (her vehicle) if she was in any accident and she said no. doing research online, i found that this active head rest (ahr) trim is supposed to compress a spring and clip onto metal anchor. but this plastic is sheared off. others have had this problem and there is a class action lawsuit commencing for this issue. my wife now cannot safely drive her vehicle due to headrest spontaneous failure. how is she supposed to use her vehicle?

I vehicle was parked and i was loading my boat on the trailer and when i got in the car realized they had popped while it was parked. it is not comfortable riding with headrests popped and we are concerned for our safety if we were to be in an accident.

Since i purchased my jeep in 2014, i have an ongoing problem with the headlights. it’s very difficult to drive at night, as the headlights, even on bright are not bright enough to drive. i must use my bright lights the entire time when i have to drive at night. this is a major safety issue and i have mentioned it to the dealer whenever i have to take my car in. i’ve read several other complaints about this very same problem. i was considering purchasing another jeep, but i’m afraid this problem will on any other one i may buy. if i am involved in an accident, i want to be on record about this very serious issue.

My 2014 jeep grand cherokee overland randomly had the driver headrest pop out of place and hit me in the back of the head while i was parked in my driveway.

Lifters extremely noisy. loss of power. dealer states they are fine. were replaced once under warranty, 2 years later same problem. dealer told me to replace the engine.

When i went to the gas station on rt. 130 in burlington, the attendant told me my gas cap was broken. i didn't quite understand and thought he meant the gas door since it is sometimes hard to get open. i check this morning to see what he meant and my gas cap was laying in the behind the gas door. i have a capless system. no need to twist. i don't know how it broke. i can only say the attendance told me it was broken before he filled up my tank.

Driver side and passenger seatbelts fail to retract. the plastic guide on the b-pillar mounted d-ring is cracking on driver side and is cracked on the passenger side.

I was coming to stop at a stop sign and heard a loud pop and the truck jerked forward. the truck was slow going into first gear and would not go into reverse. truck has 86,000 mikes on it and happened out of the blue. it appears that there are issues with transmissions for jeeps as the manufacturer has them on back order.

Seat belt not retracting on both the driver’s side and passenger’s side.

El vehÍculo estaba en marcha y encendiÓ el check engine y se puso en neutral solo y no corrÍa hacia alante,luego tambiÉn encendieron mÁs luces de tablero y un cartel que dice service shifter.esto paso en un semÁforo de una calle secundaria *dt*jb

Oil filter and cooler housing leaking. car has less than 60,000 miles and in 6 years old. this is a common problem with the 3.6l engine in these cars and can lead to a fire or loss of engine oil resulting in engine failure without warning. this is not caused by any motion of the vehicle but just by the heat of the engine warping the plastic part and causing the seals to leak.

I have been going down the road 3 different times at a normal speed 55 and it down shifts to a lower gear on its own.the only way i can get it out is to make a complete stop and put it in neutral or cut the vehicle off and restart. i have put very few miles on this jeep since i purchased it. this happened the last time i drove it and almost caused an accident. this happens just going down the main roads and i am getting afraid to drive it. i have not drove it agian because i am afraid of causing an accident.

The passenger seat head restraint deployed and was not involved in an accident and was stationary when it deployed.

Service four wheel drive system comes up on my dash and then the traction light comes up on my dash and won’t go out. when making a left turn or right sometimes the vehicle pulls. also when accelerating and decelerating the rear differential makes a humming noise.

Unexpected shift to neutral while accelerating

Active headrest deployed without cause. car was moving at highway speed and no contact was made with any other vehicle and not while turning.

Passenger side seatbelt stopped retracting and also will no longer relax at the lap. took into jeep dealership in bakersfield, ca. i was told the cost would be $500, i told the service dept to order and i was snapped at... i was told they could order said part but she, the tech didn't know when it would arrive, due to covid-19. she appeared to not want to order, so i said i would get it fixed elsewhere. i have moved to utah and have not yet taken it in. now that my driver's side is just starting to act like the other side, i will be taking it somewhere quickly.

I was involved in a intersection collision where another vehicle didn’t stop and drove in front of my 2014 jeep grand cherokee. i collided with the drivers door to the rear of the vehicle at a 20 mph speed. the other vehicles air bags deployed. my jeep sustained front damage a cracked hood, grill, from bumper torn off i broke my right foot. my air bags didn’t deploy on the impact and i didn’t feel or see a sensor emergency braking

Vehicle was stationary when i noticed the active head restraint was deployed. when i inspected it i noticed a clip that holds a metal pin that keeps the head rest in place was broken. there is no way to reset it because of that. i believe the clip broke because its to thin and under all that pressure trying to keep the head rest in place, it gives out and breaks.

I not only did i have problem with the seat belt. i have a problem with my dash board the is a recall and that has been since 02/2020 and it still hasn't been replace. not only that i had to replace brakes rotor caliper on all four tires when i brought the car it had 23,599 miles and when i replace them the miles 31,00 miles. i was working them but social security told me i couldn't work and get benifits. so i had to quit the job. how i am i suppose to pay $728.11 car payment and insurance. and pay for repairs to. i got the car 08/31/2018

My 2014 jeep grand cherokee was less than 6 years old and with 50,000 miles on it in july of 2020... the driver side active headrest restraint deployed while the car was parked and turned off. i was in the driver seat talking to my son who was in the front passenger seat, and we were waiting for someone. my head was suddenly snapped forward at the same time a loud bang occurred. i was shocked by the incident and realized how lucky i was that i had not been driving, as this surely could have caused a serious accident. at that point, the car was virtually undriveable as it pushed my head so far forward. i was shocked when i called the dealer to hear that there was no recall on this defective situation. i then realized many other people have had the same problem, and yet chrysler has done nothing to recall this. i think this is a serious safety issue, made worse by the fact that they obviously know this and still are not doing anything to remedy it.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated while driving 35-45 mph making a right turn, the vehicle stalled without warning. the vehicle was towed to cabral chrysler jeep dodge ram fiat (1145 w yosemite ave, manteca, ca 95337, (209) 647-3195) to be diagnosed. the contact was informed that the tone wheel sensor needed to be replaced. the vehicle was repaired. the manufacturer was contacted and informed the contact that the vehicle was not covered under nhtsa campaign number: 20v475000 (engine and engine cooling). the failure mileage was 98,987.

Jeep alternator failure, matches description in alternator important safety recall p60 / nhtsa 14v-634 and matches dates for vehicle recall in new safety recall advanced communication – t3607112017 for jeeps prior to july 2014, my build date aug 2013. while driving jeep, battery warning light, then jeep engine died while driving, several alert lights flashed and vehicle electrically died, doors locked, windows locked, no start. would not accept aaa jump. dealer says safety recalls not applicable to my vehicle - yet alt type (bja) is described in your safety recall, description of what happens matches, and vehicle quit operating while in motion.

Our jeep's shifter occasionally refuses to go into "park" after coming to a complete stop and will not go into park even after opening the driver door which is supposed to automatically happen based on the fix in safety recall s27/nhtsa 16v-240. the jeep dealership told me there is a short in the shifter but the repair wouldn't be covered because the safety recall was only for a "software" issue not a "mechanical" issue with the shifter. either way, it is a safety hazard that we can not safely park our vehicle and we are experiencing something that should have been fixed in the mentioned safety recall, but wasn't.

Passenger side seat belt won't retract. dealership says a plastic part in the retracting system is broken. why would you use plastic on a safety restraint system?

I was on i-95n at approximately 65mph in north carolina on 11/26/2021 when my wife and i heard a loud mechanical crash sound. my wife was sitting in the passenger seat and had been hit in the head by the headrest that had ejected randomly. there was absolutely no reason why the headrest should have deployed.

Approximately three weeks ago i noticed oil drips where the car was parked. the car had 49,740 miles and was almost due for a 5,000 mile oil change. i took it early and asked the mechanic to check on the leaks. he found there was oil all over the underside of the car and especially around the oil pan, although no apparent source of the leak could be seen, the oil pan gasket/seal was replaced. that did not help the problem, the next day there was a larger puddle of oil under the car. apparently, the oil filter housing on this car is cracked, leading to an oil leak on top of the engine and pooling that runs down the back of the engine. occasionally burning oil can be smelled, creating a possible fire hazard issue to the passengers. it would seem that this is a known problem - nhtsa has recorded a number of complaints from users (e.g., 11244788,11230350, 11193883, etc.). fca issued an early service bulletin: sb-10058301-5939. searching online shows literally hundreds of complaints about this issue. this is an expensive repair that should never have been necessary. the replacement part number is now on its sixth revision (currently adapter-engine oil filter - mopar 68105583af). it seems like there should have been a recall for this issue long ago.

I was driving on highway 26 west bound in oregon just outside of portland. my car has ecodiesel engine in it. i usually buy gas when it is about a quarter tank of fuel. i had about quarter tank of fuel and about 150 miles range left. i was on the left lane and traveling at about 60 mph. all the sudden my engine stopped instantly on the left lane of highway 26. all the cars behind me hit the brakes not to rear end me. my car's engine stopped and slowed down so quickly. it was scary. i tried to pull over to the right side of the highway. once the car was parked, it said that battery saving mode. it would crank up but not start the engine. i called a mobile mechanic over. he checked the battery and alternator and said the battery is strong and no blown fuses whatsoever. he then went under the car and listen the fuel pump and said that it sounds very bad.he had beliefs that i had problems with my fuel system, maybe a broken fuel pump. he read the codes out of car computer and they all were related to the fuel systems. i started doing some online research and found out that jeep grand cherokees has a faulty design of fuel tanks and if the fuel goes below the quarter tank level. then pump does not work properly. upon reading this, i called a friend who brought me 5 gallons of diesel and we put the diesel inside the tank and the car started immediately. i drove it to a near by gas station and filed up the tank full. i think this car has some sort of faulty design of fuel pump. it will cause a fatal accident if it does not get corrected by the manufacturer as soon as possible. when the engine stopped suddenly, the car actually swerved around little bit. this incident could have ended fatally if i was not quick enough. i am writing this to let you gusy know about this flaw about grand cherokee ecodiesels 3.0 engines.

Headrest detachment twice. the headrest on the passenger seat detached during parking, when i was living in indiana in 2017. i fixed it in twin city dodge chrysler in lafayette, in (where i purchased the car in 2014). no collision at all and the headrest just detached for no reason. this is the first detachment. the second detachment is on my driver side headrest. it detached during parking in 2019 september. i brought my car to chapman dodge chrysler jeep in scottsdale, az. the staff there told me the issue was a designing problem of grand cherokee. they used a plastic part in headrest. it is weak and can break off anytime. they said if i fix my driver seat headrest using the same plastics, it can still easily break simply because the plastic thing is too fragile. the staff told me chrysler might recall it very soon and so i keep waiting. it's been november 2020 and still no recall. i want chrysler to fix the problem completely. i do not want to use another weak plastic part that can randomly detach anytime. if the detachment occurs when i am driving 70+ mph, certainly it will kill me and someone else. i am scared of the plastic part and so i am driving without it being fixed, which is really causing my neck problem because it pushes my head several inches forward during driving. i really want the chrysler to recall it as soon as possible, for the safety and health of every customer.

Leather dashboard is coming loose and curling off dash,impeding defroster

My vehicle make and model is under recall for p67 but for some reason my vin was not included but the person i called at chrysler said it should have been and told me file a complaint with you to try to help me. i am a caregiver with this one vehicle for my mom who is handicap and 81. i had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and i cant use it and airbags disabled due to seat belt broken. i had to stop fast and pulled my neck 11/30/20.. please help us get under this recall.p67. i don't have the $ to pay 1,000 to get it fixed when i should have been under the recall with the other 2014 jgc at same mileage when it went out. how did my jeep get missed for this recall? please investigate and help me. i know how have a hurt neck. no protection at all. the seat belt broke when i got in my car weeks ago. i was not in motion and i felt it get loose when i got in. iit was on the floor. it just broke and no retraction. help us please> p67. get me under that recall. many complaints by owners at this same milage is seeing this issue. i am not alone in this issue. it is a defect. i have never had such a defect with any past cars. not even older ones. this is madness. it controls all things like airbags, beeps when seat belts are not on..nothing is working now. it is our primary car. when i hurt my neck on 11/30 driving? it was in motion and of course i have no seat belt that works. a car stopped in front of me fast and i was thrown forward and my neck pulled. look at original complaint 11374883.*dt*jb

I sent in complaint # 11374883 on 11/16/20 but needed to add that my airbags are not working either along with this seat belt that the pendulum or motor has broken. i understand the airbags are tied into it the p67 recall as well. they are not working either and my warning system is no longer telling me my ab or seat belt is not working or on. recall p67 was my model and make jeep but my vin was not included for some reason. i called gm as the recall stated and they said they don't know why my vin was not part of the recall and should have been,. they advised me to reach out to you and ask you to get this added to that recall as the issues match and are the same for other owners of the same vehicle i have and year and model. please, my safety is compromised and i do not have the funds to get this defect fixed. i am the caregiver to my sick 81 yr old handicapped mother and i need safety when carrying my 81 yr old mother around. the passenger side will go next as reported by others on the threads i see. this issue occurred at the mileage others said it did to theirs. 14,000+ as a matter of fact. please, get me under this recall for my jeep gc limited 2014 model. this is clearly a defect as was my oil sensor that had no issues at all but a warning light that came on.. i had it fixed at 550.00 back 2 yrd ago. many other same complaints but no recall. chrysler filed bankruptcy. you are truly, my only hope to get this under the p67 recall as it should have been when my model and mileage is the same as others when the issues occurred. please help me. i have never had this happen in any of my past cars or my husbands old car or my daughters cars. this is a defect and my families safety is at risk as this is our main vehicle. please help and get me under that recall. i am praying about this , that you will help us to get this defect resolved under p67.

Popped passenger head rest while sitting stationary in the garage.

Sitting at a stoplight the driver side head restraint exploded. car was not moving. was on a city street.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at various speeds, the automatic emergency braking warning light illuminated. the contact stated that there was no vehicle nearby. the vehicle was not taken to be diagnosed nor repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 58,000.

The drivers side seat belt does not retract when released, causing it to be very loose when buckling up. note: estimate of when this happened is a guess. it was probably happening for a while only slightly and i didn't pay a lot of attention to it. but now it hardly retracts at all.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the front driver and passenger’s seat belts failed to retract. the contact stated that while driving and depressing the brake pedal, the contact leaned forward and heard a crack. the seat belt became loosened. the vehicle was taken to an independent mechanic and the contact was informed that the seat retractor failed and was to contact a chrysler dealer. the contact called kolosso chrysler jeep dodge ram (2701 w college ave, appleton, wi 54914), and informed the dealer of the failure. the contact was informed that the part needed for the repair was discontinued. the vehicle was not taken to a dealer and was not repaired. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure mileage was approximately 92,000. the vin was not available. *dt*jb

The seatbelts don’t work . the sunroof gets stuck at times . it’s just multiple problems wrong with this model of jeep .

While parked the rear hatch has recently started to go up almost all the way and then come back down, sometimes very fast other times slowly. it hit me in the back the first time. i called the dealer to inquire about recall r27 / nhtsa 15v-393, they said it was not listed for my vin, the vehicle was built in 3/14 and displays all of the issues listed in that recall.

Vehicle was in motion on a highway when "service shifter" warning came on. lights on shifter go on and off randomly while parked and in motion on highways, city streets. shifter gets stuck between gears, shifter light reading gear reads differently than dash panel gear, ex. shifter is put in drive (d) and dashboard reads neutral (n). there are delays in shifting between gears and beeping sound comes on. when putting vehicle into park and it will not read it, creating a stall in the process, and having to move shifter in different gears before it will start to read gears again. vehicle has thrusted forward after putting into park while a beeping noise is going off. shifter has not wanted to go into park, or reverse and instead goes into neutral. when shifter has been put into park the engine has made an acceleration noise. shifter has been erratic and non-consistent, creating fearful and unsafe operating issues.

When i attempt to accelerate quickly, the car seems to shift into neutral (although it doesn't display that it is in neutral on the screen) and will not accelerate. the engine still revs when i push the accelerator, but the car acts as if it is in neutral and the car will not accelerate. this problem has occurred several times in my vehicle, and each time i have been traveling at speeds of greater than 40 mph and it has occurred when i have attempted to accelerate quicker than normal, such as when i am merging on to the highway. i believe it is a problem with either the transmission or the computer that operates the transmission.

Tl* the contact owned a 2014 jeep grand cherokee. while driving approximately 65 mph, the contact rear ended a semi truck and drove into a field. the front end of the vehicle caught fire. the fire department extinguished the flames and a police report was filed. there were no injuries. the vehicle was destroyed and towed. the cause of the fire was not determined. the manufacturer was notified of the failure. the vin was not available. the failure mileage was 38,000.

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was parked with the engine running, the driver exited the vehicle. after exiting the vehicle, it suddenly began to roll backwards. the vehicle made contact with the driver and a second vehicle. there were no injuries and a police report was not filed. the vehicle was taken to the dealer where it was diagnosed that a transmission software update was needed. the software update was performed. the manufacturer was notified of the failure. the vin was not included in nhtsa campaign number: 16v240000 (power train). the contact stated that the vehicle experienced the same failure listed in the recall. the failure mileage was 40,000.

Bad accident side and front no airbags deployment

I see double light sources out my front windshield. this occurs both in the daytime and intensifies at night. this effect is called ghosting and originally i thought my eyesight was going bad so i went to an eye specialist where they said my vision is near perfect. this double light effect goes away in other vehicles such as the wrangler, most likely has something to do with the windshield thickness and angle. this double light is extremely distracting at night and dangerous, also this creates headaches and driver fatigue due to trying to always focus on objects. jeep customer care said that my windshield is out of its 1 year warranty period, however i've had this issue for awhile now, even most likely within the 1 year period. to test if a windshield replacement would fix the ghosting issue, i sat in a brand new 2016 grand cherokee on a dealer lot and it has the exact same ghosting issue. the ghosting problem is a safety concern and should be investigated, or at least driven to have some mitigation to protect the safety of drivers/passengers. technologies exist that can eliminate the ghosting effects and also changing the glass thickness/material can eliminate this issue. jeep customer care has not expressed interest in having chrysler assess the problem or even look into it. chrysler customer care said engineers do not make service visits to dealerships to investigate issues. *tr

Jeep accelerated on its own from 40-67mph i tried to press brake to stop car but it didn't work since the jeep kept on acceleraiting. tried to shift to natural and ride it out but it wouldn't shift it was stuck on accelerating. killed the engine since the brake wasn't stopping the car since it kept on trying to accelerate and since i couldn't shift to natural. jeep has had my car for 2 days and can't find anything wrong with it and claim they have never heard of that issue which is the reason i'm reaching out here.

Adaptive cruise control and collision avoidance did not work properly, and resulted in a collision. i was driving on a highway, relying on the adaptive cruise control and the automatic braking, a feature of collision avoidance. there was a slow down in traffic, and although the system slowed down and applied brake, it did so too late to stop car. as i got too close, i applied steady pressure on the brake, but i still hit the car in front of me, who then hit the car in front of them. no significant damage to either of the other cars, and mine has minor cosmetic damage, and the adaptive cruise control is now not working properly. could have been significantly worse. makes me really question the potential for self-driving cars. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle accelerated while the brake pedal was depressed. as a result, the contact rear ended another vehicle. the air bags failed to deploy. there were no injuries and a police report was not filed. the vehicle was towed to the dealer. the vehicle was taken to the dealer, but was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 32,000. updated 04/05/17*lj *cn

Fca refuses to do open recalls they claim vehicle was in missouri with 69k miles on it. vehicle is a 1 owner chrysler capital lease return with 29k miles used and seviced in california only. 5 open recalls

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was stationary in the park position, the vehicle rolled back without warning. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the issue. the failure mileage was 26,000.

As previously reported, this vehicle makes a loud popping sound and lurches at cold start up. the sound is audible inside the vehicle and outside from about ten feet. dealer had it in service for three weeks before being informed by corporate that the problem could not be fixed. they said it was "normal" and it functions as designed. the problem continues and has rendered the vehicle unsalable.

Tl* the contact owns a 2014 jeep grand cherokee. while driving down a mountain at approximately 75 mph, the instrument panel failed to illuminate. the contact was unable to view the gauges. the failure recurred twice. the contact received notification of nhtsa campaign number: 16v240000 (power train). the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 33,052. parts distribution disconnect.

After parking vehicle in my driveway at home, i opened the door and rotated my body to exit the car when i heard a very loud “pop” and realized the headrest had come very far forward. i found pieces of plastic in the seat behind me and am unable to move the headrest back to a “closed” position.

My steering control module has a short circuit causing my electronic stability control light to flash and my blinkers and windshield wipers not to work. i took it to my local mechanic and he said module need to be replaced and there is an open recall. recall p64/ nhtsa 14v-636 - which applies to my model year and describes my problem exactly. i called the chrysler recall department and they are saying this recall does not apply to my vehicle and they will not fix it free of charge. i have two young children and the recall says this could cause a crash without warning. asked to speak to a supervisory and "non was available." i am worried for the safety of my family and i cant pay $1000+ to fix this when this is a known problem. i have an appointment at my local jeep serivce dealer next week but i am worried they will not apply this recall, considering what chrysler corporate is saying.

Alternator stopped working, changed the battery and light turned on saying battery voltage low. driver window and mirror buttons stopped working at the same time, causing us to think it was the battery that was not working but still does not work after the battery was changed.

Seat belt stopped retracting and had to be replaced completely. original owner of vehicle with no previous damages to seatbelt

I was getting ready to leave, the vehicle was parked when i heard an extremely loud pop noise! i thought it was an accident or something had smacked into my car until i realized the loud noise came from the headrest popping completely open! i am very grateful that i wasn't driving at the time as this surely could have caused accident and or injury or both.

Passenger headrest deployed on its own.

Drivers seatbelt does not retract when opening door or lock when driving. i have replaced the passenger seatbelt at a cost of $585.00 in april, 2020. this is definitely a problem with the 2014 model.

My vehicles driver headrest popped open, exposing the inside of the headrest, randomly without coming into contact with anything that would’ve caused the incident.

Engine fire occurred while vehicle was in operation. vehicle has 3.0l eco diesel engine. dodge ram 1500 trucks with same engine are on recall (fca vb1/nhtsa 19v-757) for fires due to egr cooler failure, but this vehicle has not been recalled. i am a professional engineer that determined the fire origin and cause of the vehicle is due to the same issue. yesterday, i participated in a destructive examination of the vehicle with a representative for fca present. however, i am not confident that fca will provide notice of this issue to nhtsa in a timely manner, if fca provides notice at all. the fire originated inside the engine intake consistent with an egr cooler failure. i urge nhtsa to investigate this model vehicle and extend the recall beyond the dodge ram 1500 trucks. mileage provided is as of last oil change june 12, 2020. the speed listed is an estimate based on information provided from the person driving the vehicle when the fire occurred.

Passenger seat head rest unexpectedly exploded outward while driving on the highway hitting my wife in the back of the head. could not reset the headrest as it seems the plastic piece that holds the headrest into place failed and released it.

The vehicle was stationary in the driveway and i was getting out of the car when i heard a loud pop and i looked over and saw that the headrest had deployed out of nowhere.

The service shifter warning goes on and off when the car is in motion. there are countless reports of this problem listed online with jeep grand cherokees, yet there is no recall so i am reporting the issue.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated the driver’s side front seat belt failed to retract. the vehicle was taken to naperville chrysler jeep dodge ram located at 1565 w ogden ave, naperville, il 60540, (630) 505-8282, to be diagnosed. the contact was informed that the seat belt retractor needed to be replaced. the vehicle was repaired. the manufacturer was informed of the failure. the failure mileage was 83,901.

When driving highway speeds steering and maintaining control very hard. computer keeps changing does not stay when set, has to be constantly reset. when parked and running, or over night on restart. when moving also seen things change once.

I purchased this vehicle used only to discover that both front seatbelts will not retract. when you are seated, there is about 1 foot of belt left left dangling, you cannot push it back in. jeep dealer quoted $1000+ to replace them.

Driver side seatbelt motor is out rendering my seatbelt useless and airbags. no beeping if seatbelt is not on. i am not protected as seatbelt motor is out. recall p67 does not cover my vin but needs to as it went out at 58,000 miles which is common. i need to be included. my safety is at risk. vehicle start up seatbelt won’t move or tighten. it’s loose on the floor. see also odi 11377406 *dsy

I started receiving this error just after the ‘recall fix’ for the shifter. now it goes on while driving and shifting. they wanted $180 just to evaluate the problem even though i told jeep service the issue is their fault.

Hard shifting in low heats and also on the highway trying to pass another vehicle the my jeep hesitates before it accelerates and starts to function properly again. keep dealerships have replaced transmission 2 times since i purchased the vehicle. also have some multiple software updates and issue still persists.

Documented issues and concerns about slipping transmission, sluggish shifting up and down. serviced at only jeep dealers- never notified of an issue and no acknowledgement to my concern about transmission. car went in for (4) annual service with a documented concern about the transmission. nothing detected. just notified car needs a new transmission at just under 44,000.

Passenger seatbelt won’t retract.

While dring in my hometown at about 30 mph the transmission started jerking and i noticed smoke from under the hood. the cause was later determined to be a hydraulic filled motor mount breaking on drivers side and landing on exhaust pipe.

My car was parked and the headrest on the passenger side of my 2014 jeep grand cherokee overland deployed. i have never been rear-ended/had my car in an accident, so it would make no sense for the headrest to deploy. my car was parked at the time of the deployment.

When car is in motion, car runs rough, hesitates, sometimes brakes are slow to react. when stationary circuits short for remote start, outlets and operating back lift. p0013 code is on this vehicle. this vehicle is demonstrating the same functions as those other jeep vehicles that were recalled.

I was in the car parked and out of nothing the headrest popped and hit my head. i tried to see what the problem was , but there was no way of putting it back in.

The headrest on the seat, while sitting in car in my driveway it broke loose at the pin and hit the back of my head.the pin remained locked in and burst out at area that holds it in.

My jeep was sitting under my carport and when i went to get into it the headrest had popped open. i didn’t know what had happen until i google and found that other people had the same thing happen to them.

The headrest popped out during normal highway driving, the result almost caused a head on collision at 45 mph.

The driver's side seat belt suddently would not retract, even while feeding it by hand back into the spool. we found that the slot in the b pillar, through which the seat belt retracts, is cracked. this has caused the seat belt to be pinched. if a small screwdriver is used to pry open the slot, the seat belt retracts. a seat belt not retracting is a serious safety issue and should be a warrantee repair or subject to a recall, neither of which seem to apply.

I continue to have rocker arm and suspension bearing and tick tick tick sounds after two separate repairs. all of the items should have been replaced not just one or two. it is a 12 dollar part. the labor to disassemble and reassemble car is astronomical. have been without car two times for over 15 days. totally unsatisfactory.

The forward collisin control was turned on. it started beeping when no one was near me at all from any side of vehicle. then the brakes slammed like it was preventing a rear end collisin by my vehicle. my car slid to a stop at approximately 40 miles an hour. it scared the crap out of me and i have had that safety sensor option turned to off ever since this incident.

Front driver side seat belt stopped retracting. made it unsafe to drive. the plastic piece that covers the attachment is broken in several places and pinches the seat belt. the entire unit needed to be replaced. this appears to be known issue with jeep and should part of a safety recall. i was on a parking lot when the seat belt stopped retracting. the cost to fix the problem was $783.42.

The upper seat belt plastic guide cracks during routine use, preventing proper retraction of seat belt. the seatbelt remains slack on an occupant resulting in improper fit.

This vehicle has been going dead while traveling multiple ,it has in dealer repair multiple times. last fix was replacing computer costing over $800. two days later it went dead while a way driving on a highway. that has happens over 6 times! we refuted paying that bill with dealer in mountain home arkansas. car has been in my garage since that time. this has been reported to the dealer service department in mountain home and they have not responded with a plan to fix this extreme danger. vehicle was in motion all of these times on a curving highway in hills and winding road. i am totally frightened to drive it and jeep doesn’t seem to care. i need help in resolving this.

While my car was sitting idle at a stop light within the city limits of wilmington, nc the passenger side headrest exploded. there was no contact made to my vehicle, the headrest just exploded and sprung forward. nobody was injured. until i arrived home and googled what happened i didn't realize the headrest acted as an airbag or that this is a known issue with the 2014 jeep grand cherokee.

My driver side headrest has come loose, it's the cushioned part that your head actually rests on and it contains an airbag so i am concerned the airbag may inflate while i am driving. i have taken it to my local jeep dealer and they say i have to pay to have it replaced. the cost is $750 plus installation.

I was traveling 35 mph, alone in the vehicle, and the driver's active head restraint suddenly deployed without reason.

The air bag in the driver side headrest went off and the headrest is unable to reset. the def line and injectors went bad and i cannot drive my vehicle.

While driving in my hometown about 30 mph the transmission started jerking and smoke cam from under the hood. the cause was a hydraulic filled motor mount breaking and oil blew out.

Driver side active headrest deployed without cause. the vehicle was unattended when this occurred, and is not repairable without replacing

On 9/23/20 my 2014 grand jeep cherokee accelerated on its own causing me to crash into a fountain wall. i was parking and almost at a complete stop when my car went haywire. it felt as if i got hit from behind, my dash lit up, my engine revved real loud and my car lunged forward. there was enough force to lift my front end and place it on the 2nd tier of the fountain wall. i was in a tight parking area at the hialeah gardens building department. please google earth the parking lot to understand the parking lot and how compact it is. i had an investigation done on my car and received a very generic response via email regarding the findings and that chrysler / jeep were not led to believe that the incident was due to a manufacturing responsibility. not one person has called me to discuss. jeep is very lucky my kids were not in the car and that i didn't kill anyone or myself. customer care has been a joke. they told me that i can request call backs but it will never happen. i have a right to know what the investigation showed on my car. my car accelerated on its own! i cannot get any response from the chrysler / jeep on the investigation of the little black box and how they came up with their decision. i believe they send these generic emails out to shut you up and hope nothing further comes about. they know we have no means of talking to anyone and get away with having defaulted suv's. they get away with lying and being unobtainable. i have additional pictures if you need to see them

I took my car to the dealership yesterday to have the two most recent recalls completed. shortly after leaving the dealership, my check engine light and glow plug light came on.

Re: 2014 jeep grand cherokee limited i was driving in town (under 30 mph) and slowing down for a stop light. there was a loud popping sound... when i stopped, i found that the headrest on the passenger side front seat had separated/deployed into two main pieces that would push the passengers head forward! i cannot return the headrest to it's original position! this makes it so there cannot be a passenger (anybody!!!) sitting in that seat!!! i will have to take the car to the dealership to have this fixed!!! this is wrong and should not happen!!! it"s not safe!!! jeep should fix this at no expense to the vehicle owner (before it ever happens)! it could injure someone without any reason except for a car defect! it should be fixed at no cost to the vehicle owner!

Seat belt stopped retracting. plastic guide looks cracked.

Driver side head rest deployed and is protruding forward.

The air bag for the drivers headrest deployed without impact. the vehicle was stationary, parked in my driveway. i researched this issue and it appears there is an open investigation for similar incidents.

While driving down the road at highway speeds the passenger side active headrest system deployed. upon examining it appears that the plastic structure that holds the pin in place on both ends failed on the end closest to the middle of the car. the “clip” which holds the pin and would release it in an accident was still holding onto the pin. there was a passenger in the sean, how fortunately had his head forward incidentally when the deployment occurred and was not struck.

My passenger side rear hatch door signal light was shorted out due to water not moisture seeping in shorting out the led. this is not a moving part and the seal should hold for the life of the car. according the the jeep's part dept."we sell houndreds of them" if so then there should be a recall...

When driving on any type of road, you begin to feel vibrations when hitting 65 or faster. the vibrations are visible in the steering wheel. when turning the wheel right you hear a popping noise.

Middle rear passenger seat belt does not retract when the belt is released. you have to feed the belt all the way back into the seat and then it is still slightly loose. this is not even covered by an extended warranty either. since the belt will not retract and tighten correctly i'm afraid to use it until i get it repaired. i have a car seat in the back but we can not use the middle seat belt for our baby until this is fixed.

Driver side seatbelt is not rolling up... the seat belt is not adjusting to original position. this creates a safety issue in case there is an accident and the seat belt fail to do its job.

Thos is the second time that i have to replace the driver headlight. ihave seen multiple jeep gc in the street with the same problem. it is a safety issue specifically when your lights are not working at night and youbare driving with your family in rural roads. both times it happend when i started the vehicle to leave a family member home at night

While sitting at a stop light, passenger side safety headrest deployed on its own.

Went out morning to get into the car that had been sitting in the driveway overnight and found the driver headrest deployed.

While in motion the vehicle unexpectedly shifting into neutral. the loss of drive could be potentially dangerous to those in the car and surrounding vehicles.

Drivers side headrest became suddenly unattached and broken while stationary. headrest cushion will not snap back into place because of a broke part inside the headrest with the mechanics, the part is unknown.

Same as many many others. front seat belts are failing to retract due to a cracked guide from the shoulder to body of car bend. took to dealership with a factory warranty remaining on my 2014 jgc limited and was told its not covered..i put 6k miles on it since my vehicle purchase. current odo 64,441. my daughter cant safely drive my vehicle since the seatbelt is currently a dress with all the extra slack.

I i was sitting at a red light with no others cars around me and no occupants in the car. all of a sudden i was hit in the back of the head. it was hard enough that i saw stars which resulted in a minor headache. no lights came on, no warning of any kind. i proceeded to a parking lot to see what it was that hit me and my headrest had come apart and popped forward.

My 2014 gc altitude had the drivers side active head restraints headrest randomly deploy as no part of a collision this past weekend. this is not only a major safety risk for the passenger but, could have been quite traumatic should the random deployment have caused a major accident. i have spent way too much time researching and the most common problem is one of plastic failure. look inside the head rest for the small metal, horizontal pin and if it is still held in place by the metal retaining hooks then the plastic failed in the headrest. nhtsa has had an investigation opened on it for a year now but, i don't think there has been any movement on it since late last year as the manufacturer stalls for time. i hope this will result in a recall at some point in the very near future before more people are injured.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at highway speeds over 80 mph, the check engine warning light illuminate and the speed was reduced to 40 mph with a knocking sound coming from the engine. the vehcile was taken to an unknown dealer who diagnosed that the engine coil packs were defective and needed to be replaced. the contact indicated that the coil packs were replaced on 7 separate occasions for the same failure. the manufacturer was notified of the failure. the failure mileage was 42,000.

I was driving down the highway, my teenage daughter was in the passenger seat. unexplainedly the seat rest burst from its attachment and hit her in the back of the head. upon further inspection, the clips were broken and it was not fixable. thankfully she was slouching at the time and was not injured.

Rear hatch door does not stay in place after elevating. hatch door opens automatically as it should. the hatch then falls (closes) quickly and heavily without initiation. vehicle was parked, engine off, parked in a parking space at the grocery store the first time it occurred. occurs continuously, has not resolved. hatch has fallen on my head and my back.

I am driving this morning to an appointment in the i 75 when a take the exit at 20 mph and the front passenger side headrest deployed. no crash , nothing happen outside when i see my son and the boom of the headrest

My wife was driving us home from my doctor appointment. we were traveling about 45-50 mph on a flat county roadway. without any warning, the passenger side head rest exploded and hit me in the back of the head. i have a pre-existing cervical fusion in my neck which does not allow me to bend my neck. the force of the blow nearly caused me to hit the dashboard. i reported it to our local jeep dealer who informed me that it was not a recall item, and would not be covered.

My 2014 grand cherokee was parked and the head rest popped out. it broke a piece when it popped open and now has to be completely replaced.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving the vehicle with the transmission in the drive position, the shift indicator malfunctioned with several positions on the shift indicator illuminated. after stopping and restarting the vehicle, the failure was corrected. the failure recurred on several occasions. the cause of the failure was not determined. the local dealer and manufacturer were not notified of the failure. the failure mileage was 100,000. the vin was not available.

I have been getting an error on my vehicle that says "service four wheel drive system" and an error that says " service antilock brake system". i've done some research online and see other people are having this problem with a dragging of the motor into the next gear and a hesitant jerk sometimes. i found out that the right speed sensor needed to be replaced. is jeep doing anything to reimburse customers that had to pay out of pocket.

The headrest on the driver side seat deployed without it being in a car accident.

My vehicle was stationary. deployed/broken tabs with passenger active headrest on my 2014 jeep grand cherokee. i did not have any accidents so i am confused on how it could have even deployed. i was in my vehicle and noticed the headrest was deployed. i am concerned because it is the same system with my airbags, i do not know if my airbags are faulty at this point. i called the dealorship and they said there were no recalls for this problem. looking for a goodwill replacement of the headrest. if someone has information on what direction i can take please help.

Passenger side active head restraint (ahr) unexpectedly deployed overnight while vehicle was parked in driveway. there was no indication that their was a problem nor was the vehicle involved in any sort of accident or impact. visual inspection indicates that the plastic retention clip portion of the ahr broke away from the metal pin mechanism causing the ahr to deploy.

Upon backing out of a parking spot my active headrest restraint deployed with no reason other than faulty equipment. the headrest struck the back side of my head. i have been suffering from a migraine for 2 days after the incident. *dt*jb

While my wife was driving her jeep the headrest on the passenger side deployed its safety measures for its active headrests. she was going around 15-20 mph through a subdivision. no jarring or abrupt motions were done during the deployment. while this did strike me, it did not cause any type of injuries, however we do have two children and i'm thankful they were not in the seat at the time. upon inspection of the headrest, i can see where plastic clips look to have broken off. pictures of this are attached. i would request the nhtsa to take a look into these reports as i've seen they're common. i worry now that my wife's drivers side will deploy on her at random while she is driving causing an accident. i contacted my local dealership who stated they know of the issue however it is not part of a recall or warranty and would likely be around $1,000 to resolve.

I was driving and my active headrest deployed unexpectedly without cause.

The passenger headrest deployed while i was driving down the road on a city street no one was around my vehicle the street was empty my husband was in the passenger seat and it slammed into the back of his head. now i'm nervous that the driver aide will do the same.

I was driving today august 25 when suddenly i hear like a explosion i thought a car hit me i felt a pain in my head. when i stopped the car i noticed that the headrest of my jeep was open.

Headrest deployed without any accident and has broken tabs not running just parked, car has 71,000 miles and just had to replace lifters and rockers already not covered by warranty that "expired"

The active head restraint deployed while parked in my driveway. this is the driver’s side headrest. now my wife is afraid to sit on the passenger’s side fearing injury from a headrest deployment on that side.

The 8 speed automatic seized up and almost killed my family. this year vehicle is notorious for transmission problems. jeep corporate and fields dealership aren't addressing this safety concern. the car lost all power, stalled, seized up, and we almost got rear ended. this was in mount prospect, illinois on august 21st, 2020 around 12pm. we picked up the vehicle at fields dealership, only got 7 miles before the vehicle almost killed us. the dealership and car mfg, jeep, refuse to take this issue seriously.

I was at fast-food drivethrough waiting to pay the attendant when i felt something hit my head from behind. it was the the deployed headrest that had struck me. i was able to drive home and will try to find out how to have the headrest reset properly. the vehicle was stationary with my foot on the brake when the headrest deployed.

Driver & front passenger seat belts will not recoil & do not provide adequate restraint for occupants.

River's side headrest deployed while vehicle was parked in the driveway. designed to release upon collision. unable to reset the headrest as the plastic clips are broken, dealership informed me this was not covered by the warranty. clips holding headrest in place are plastic and degrade over time due to the heat. when they fail the headrest deploys.

The front passenger seat belt is not retracting and is a safety hazard. research of the nhtsa's database of complaints show this is not uncommon and is under current investigation.*dt*jb

My wife and i were leaving our neighborhood driving at about 15mpr and all of a sudden we heard a loud bang and it felt like someone was in the seat behind me (i was driving) thrusting both feet on the back of my seat. we thought something was in the backseat that may have flown off the seat and struck me, it felt like a bowling ball but nothing was in the backseat . the only issue is we were slowly coming out of our driveway and turning onto our street and never applied the brakes until after we heard the loud bang. after we calmed down we inspected my seat and noticed the headrest was “discharged “ and locked out in an upward extended position. we didn’t know it could even do this. fortunately my head was not on the headrest at the time and i wasn’t driving fast on the road. this violent discharge could seriously injure or kill someone if it’s not looked into. i beg you, please look into this!!

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that he heard alternator whine sound while driving at 50 mph. the contact pulled the vehicle into a gas station parking lot. the contact could not get the vehicle to shift out of neutral gear and would shut off. the contact put on the emergency brake on and opened the hood and he saw fire coming out of the alternator along with smoke as the vehicle ran for another five minutes. the flames turned into smoke with the alternator burning up. the computer, the battery and other systems may have been damaged by the flames. the vehicle had a recall repair for this issue done back in 2017. the contact suspects that the recall repair did not replace the alternator from that previous repair. the vehicle was taken to the dealer astorg jeep (1601 13th st, parkersburg, wv 26101 304-485-5555). the dealer ordered a new computer, an alternator and a battery. they plan to install those new parts and see what other parts were damaged and also needed to be replaced. the manufacturer had not yet been contacted. the failure mileage was 52,000.

Our jeep is having a issue with the airbag in the glovebox. it keeps acting like it is trying to blow up every time we get in and sometimes when we are driving awhile. i thought you had a recall on the airbags and now i don't see it on this vehicle.

I was driving and had just come to a stop when i was hit in the back of my head. my head went fuzzy and my neck hurt. i thought i had just been hit from behind. i looked and didn't see a car behind me. that is when i noticed that my headrest looked different it had sprung forward and hit me in the head. when i looked at the headrest it looked like something inside had broken.

When driving on the road and coming to a stop no problem until it’s needed to accelerate then the truck will hesitate. when going from a stop sign and making a left or right then jeep will hesitate real bad and the vehicle will take awhile to get up too speed

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the front passenger side seat belt failed to retract. the contact took the vehicle to the dealer (summit automotive chrysler dodge jeep ram address: 815 s rolling meadows dr, fond du lac, wi 54937 phone: (920) 921-0850) who stated that the seat belt needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure and informed the contact that there were no recalls. the approximate failure mileage was 72,000.

Active headrest inadvertently deployed on august 21, 2020 on the front passenger seat while the car was in motion. my wife was driving down the highway at about 70mph, and i was sitting in the passenger seat, which was reclined slightly. i believe i had sat up for a minute and was laying back down in the seat when i head a loud noise and felt something hit the back of my head. it scared me more than anything and only hurt a little and for a short time. i did have a headache that night which is not normal for me, but no other injuries. i saw there is an open investigation into this problem, nhtsa action number pe19014. i want to get it fixed. what is the status of the investigation?

Driver side headrest popped open while i was driving 65 mph unexpectedly. injuring my neck. i was on rt 528 in orlando, fl.*dt consumer has yet to call dealer or manufacturer.*jb

Yesterday while driving my passenger head rest popped open with nothing touching it.

Car won’t shift properly with the recent recall repair. it gets stuck in d or n and skips reverse when trying to back up. the light showing what gear i’m in occasionally goes out too, so i have no idea what gear i’m in after changing it other than letting it move. has been happening a while but i don’t have a. exact date it started.

My driver's side seatbelt will not come out in order for me to strap it on. it's locked up and will only pull a short way out of the mechanism. the vehicle had been parked at work and would not allow me to put the seatbelt on. i tried different things to see if it would work- started the car and put in gear; turned car off and got out and back in; even tried pulling on it without sitting in the seat - nothing worked

I was driving approximately 40mph on a us highway when i heard what sounded like a shotgun. my sunroof had exploded from the inside out. nothing at all hit the glass.

At times after putting in park and hitting the button to turn car off, it says car is still on but it's not running. it is set in park. have to start again and turn off again then it will do the same thing and not start at all. will have to get out and lock and unlock car to start it.

Pulling a small horse trailer and suddenly engine starts to knock and a couple minutes later overheats. stopped vehicle immediately and had vehicle towed to jeep dealer as parts of engine are under warranty due to other recalls. jeep dealer says engine needs to be replaced. this is an ecodiesel engine.

Ahr on passenger side deployed while parked in my garage overnight. no accident occurred to make this happen

Seat belt will not retract.

Engine has a ticking noise at 158000 miles. i have changed oil routinely at dealership . i have replaced tires, tuneup, replaced a/c motor and compressor and tried to sell it so can buy a new jeep but 3 people were concerned about engine noise. dealership says dirt gets in motor and it will cost over 3k to fix it. i am now stuck with this car until it stops working. i am not going to be a returning customer to fca.

Drivers side headrest deployed while the car was stationary parked in my home driveway.

I went to my car one morning and sat in the front seat. while sitting in the seat the headrest made a loud piping sound and hit me in the back of the head. it through me forward and my face hit the steering wheel.

I just bought this jeep cherokee in april 2020 and now it’s been in the shop since june 15, 2020 and i haven’t had my vehicle in over two months because of a transmission issue this truck was supposed to be certified when i first bought it and i feel like i was sold a lemon.

Vehicle completely shuts off while driving! while driving on a highway and down a mountain, also when driving on a local street after it had been in dealership for repairs. is currently again at dealer service and they have said it needs a new computer. this a very frightening and dangerous experience

Was driving to a doctor's appointment one day 3 miles from my house . thankfully there was not much traffic or cars around. i heard a pop and also something hitting my head. it scared me so pulled over to see what happened. my headrest had popped open. i'm glad i was not sitting all the way back on my chair since i'm 9 months pregnant i drive sitting a little forward. if i was going faster or sitting all the way back in my chair it could've caused a crash.

The active headrest (ahr) deployed while the car was parked and not in use. additionally, the car has not been in any collisions. reading online, there are countless examples of this same issue occurring.

The steering is loose and unstable. every time you hit any bump the steering wiggles from left to right. per jeep this is normal for the vehicle. the steering is constantly feeling as if it will lose control. the only way i can describe this is that the steering control is loose. it is unsafe, i’ve come to get used to the steering wheels jumpiness and the vehicles instability in the road.

Fuel line issues (evap code is being thrown) code “service shifter” and the prnds flashes. as i accelerate the car won’t shift past 1st gear. i turned the car off and back on, the same shifter memo was on the screen accompanied by “service transmisson”. i was not able to go more than 30 mph with the rpm at about 4,000. i was on a city street.

On 7.25.20 my husband and i were driving down interstate 29 at 80 mph and the driver side headrest exploded forward with great force and hit my husband in the back of the head. luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. he had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. now my service airbag system light is on, i'm surprised the damn thing even starts and runs. now i feel like we need to remove passenger headrest completely to prevent another injury. this is ridiculous, i paid alot of money for this jeep and have had numerous major issues that are expensive to fix.*dt consumer stated husband sustained neck/shoulder pain for a few days but is fine now. *jb

The driver headrest deployed while car was in park.

There is a significant lag in throttle response since the emission recall was completed. several times i have been nearly hit from behind or hit broadside by cross traffic. this hesitation did not exist prior to the emission recall “fix”.

The drivers side active head restraint popped open and hit me in the head while reversing out of a parking spot.

I was driving by myself, thankfully, and was slowing down to turn into a parking lot, when the passenger side head rest popped apart violently. i was traveling about 20 mph. when it exploded. now the front of the head rest is separated from the back and just hangs there while i wait for the driver side headrest to slam into my head while driving.

When shift into park, vehicle does not go into park. stays in reverse and moves when let off the break. have had problems with this since the shift mechanism recall 'fix' was done (1016?) but it is now getting worse...is now every time i drive it.

I purchased a 2014 jeep grand cherokee with roughly 31k miles in 2016 from chrysler dodge dealership in michigan. the shifter is not friendly user and i noticed several seconds of latency in acceleration from a complete stop (city) and the rpms would excel past the correct gear. id have to take my foot off the gas pedal to help get it into gear (city & highway). the gears shifting in sport mode was smoother and took it back to a different dealership (no recall notices were sent) and they stated it was a software issue that has been corrected. now when i’m driving in d there’s still the hesitation of shifting into gear as well as latency during acceleration. i feel a jolt when i go to accelerate and when i slow down i feel the downward shifting. i do not feel safe in this vehicle - city and highway.

I drive my jeep forward as i make a right with the steering wheel the car start shaking the same thing happens when i try to park i move the steering wheel and start shaking and i also get a message service four wheel drive system the mechanic says this is the transfer case problem

My car unexpectedly shifts into neutral as i'm driving on highway. the shifter slips...also when it's supposed to be in park..it sticks in reverse. shifter slips to easily out of gear. also the transmission bangs into gear a lot! car only has 48k on it!

Head rest exploded while driving on a highway, hitting me in the back of the head.

On 7/30/20, i drove within my development (not a high rate of speed) and then suddenly without cause/reaction, the passenger headrest judged out into the back of my passenger's head.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated while driving 5 mph, the vehicle started to hesitate without warning. a dealer was not contacted. the vehicle was not taken to be diagnosed nor repaired. the manufacturer was not informed of failure. the failure mileage was 64,520.*dt consumer feels there is a transmission defect.*jb

When sitting in my vehicle my driver side headrest popped open hitting the back of my head. causing me to panic thinking someone had gotten in my car and was attacking me. i do not have the funds to purchase such an expensive headrest so i am driving with it like this daily.

Complete electrical failure resulting in vehicle stall. in motion on a city street heading straight. new battery. symptoms very similar as described in recall #274559

I was driving down the road when allah sodden the head rest deployed hit me in the head causing me to swerve and scrape my rims against the curve almost causing an accident

While i was driving the headrest deployed and struck me in the back of my head, this is a serious risk and needs to be addressed.

As i was driving i heard a loud noise, and wasn't sure what it was at first. i looked over and saw that my passenger seat headrest had deployed.

The passenger headrest deployed with a passenger in the seat. the car was stopped at a gas station and not in motion at the time. it was very disturbing and makes me fearful of future issues on the driver side, while driving the vehicle.

While sitting in a parked car, not in motion, the passenger headrest burst open. there was no crash, no movement, no cause for it to happen. my daughter was sitting in the seat when this happened. this burst flung her head forward and caused neck pain. it was completely unexpected and occurred without warning. this is very dangerous. i am worried that this may happen to the drivers headrest while i am driving and cause a crash from the jolt. please issue a recall and repair this issue. i am in fear driving my car that this will happen to me while driving.

I was simply driving down the road going no more than 10 mph. all of the sudden i heard this loud pop/bang and something hit the back of my head. i pulled over and saw that the drivers headrest had exploded.

While having a nice family outing on july 6,2020. we were heading to a butterfly house about an hour away. my husband was in the driver's seat driving. when suddenly we heard a loud pop! surprised and confused i started looking around expecting to find my daughter had thrown something or a pop bottle exploded...nope my head rest deployed hitting my husband, hard, in the back of the head. this is not a safe issue he could have lost control and crashed. this needs to be resolved.

After normal gas fueling, car is stationary, fuel meter registers more gas in tank than physically possible. i filled up the tank and meter shows over 400 miles of fuel available. typically it should be around 330 on a full tank. also, while driving my mpg meter fluctuates rapidly from 7 mpg to 60 mpg. i see on jeep forums that this is a common problem with jeeps. very upsetting considering all of the recalls already for this model jeep. fuel gauge repair estimated at $1400 !! (dependable jeep - reseda, ca.)

When trying to shift from park to reverse sometimes you get a hard shift or other times it doesn’t shift and shifts to neutral instead. finally the check engine light came on and a code for the transmission came out. seems like there are other jeeps with the same problem and have a recall for it. but my vehicle does not.

Drivers side seatbelt suddenly no longer retracting. appears to be due to a cracked belt guide. jeep dealership quoted $900+ for repair and another local shop quoted $600+ - repair requires replacement of the entire belt assembly. i’ve scoured the internet and have found a mass of others who have reported the same issue dating back several years. this should absolutely be an open recall - i cannot legally nor safely operate my vehicle and the replacement cost is astronomical being out of warranty. help!

We have a 2014 jeep grand cherokee ecodiesel 3.0 which is part of the overall class action lawsuit with the epa and carb. we went through the process, received the software update & remuneration for the loss in value on the vehicle from fca. fca clearly indicated in its literature regarding the settlement that the performance, mileage, adblue/bluedef usage, etc. would not be affected (see attached information showing the emissions software update) however, our experience has been quite the opposite as i understand is common place after the upgrade. fca did not adequately represent the major performance changes that were to be expected by the emissions software update & downplayed any issues. the main issues that we have encountered since the update include: 1. the check engine light coming on 3-4 times; 2. a major and dangerous hesitation/lag of the vehicle when you start it & attempt to accelerate-especially when the vehicle has been sitting for a period of time. 3. a highway mileage decrease from an average of 27-28mpg to 19-21mpg; 4. significant increase in the use of blue-def; we have had to take the jeep in for service to check the check engine light several times & it is again in the shop yesterday/today for the same issues. at this point, we believe that fca did not correctly represent & repair the ecodiesel 3.0 engine in our jeep grand cherokee & as a result of the upgrade, our performance has greatly diminished and we have suffered with a non-performing vehicle. we ask that nhtsa lodge a formal complaint on our behalf and be made aware of the continued issues with the vehicles & the misrepresentation of the performance issues.

Wile driving uphill transmission aggressively down shifts to 3rd gear putting car into limp mode always happens wile going up hill its dangerous no recalls for this transmission issues, happend to me multiple times car it's not safe to drive ones i pull over shut down engine and stard again call drives normal for a couple of miles then issue comes back check engine light on, and traction control light comes on, with abs light transmission wont go up or down 3rd gear

I am in nc visiting my family for the summer and today decided to go wash my car. as i was leaving the car wash driving down the street (city street) driving about 45 mph and my passenger seat headrest deployed. i've had no accidents not a bump or anything for it to deploy. i immediately took it to jeep and the guy told me that if i didnt get in a accident, my headrest should have not deployed. then proceeded to tell me that it would cost me close to 500.00 to get a new one. i've maintain my truck and take good care of it. i have two nieces that is always with me and thank god they were not riding with me today. now i have to think while driving is my driver side headrest going to do the same.

The seat belt does not retract back into the plastic seat belt guide. the plastic guide is cracked from normal usage over time. the seat belt will not lock up to help save a person's life if there is an accident. with the seat belt the way it is, it acts more like a lap restraint on a children's amusement park ride. it is alarming that this has not been fixed by jeep based on how serious of a safety issue this is and how many people i have talked to have the same issue with their jeep grand cherokee.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that her headrest on the driver's side exploded while she was driving. the contact was able to pull over and saw the headrest completely opened up. the contact had a sore neck and headache but did not go the hospital by ambulance. a police report was not filed and the contact was able to drive home. the dealer and manufacturer had not been contacted yet. the vehicle had no recall. the failure mileage was 85,503.

Driver side seat belt will not retract. does not function as should to keep driver safe in event of an accident. jeep has approx 50,000 miles on it. vehicle was stationary when issue occurred. driver parked and removed seat belt. seat belt would not retract any longer

Cowl panel trim is crumbling and causes a 'bee humming' noise when vehicle reaches 55 mph or more. very annoying and drowns out radio/music. was told by dealer that they can tape it down but the strip crumbles when you touch it. attempted to use a bonding substance recommended by part store; still crumbles when touched.

I was driving down a highway and suddenly heard a loud pop. i thought someone had shot at my car. my heart was racing and i was terrified. i continued driving and reached my home. i got out to inspect my vehicle for any damage and noticed that the driver's seat headrest had popped out. luckily i am short so my head does not reach the headrest. if i was tall enough to reach the headrest the impact from the headrest popping out would have likely caused injury and possibly a vehicle accident.

3.6 l left side, cylinder number two misfire bad valve guides & valve seat. confirmed

Passenger side headrest deployed as of in accident while driving. the headrest struck the back of my wife’s head. we were driving on a smooth side street in a neighboring going approximately 25 mph. no bumps or other obstructions present.

The right side cylinder head required to be replaced and oil pump.

While riding in the passenger seat of my 2014 jeep grand cherokee today, i felt a hard hit to the back of my head. the headrest had just deployed. we were traveling at approximately 30 mph, on a state route, when it happened.

Paint bubbling on the edge of the hood

The active head rest on the driver's side deployed without any contact while the vehicle was sitting in my driveway. this has been often described all over the internet, and inspection shows that the plastic holding the retaining pin in place cracked and broke. this is also often described.

On 6/26/2020 i was driving on the highway when all of a sudden, i heard a loud pop as if something hit my car somewhere but i had not driven over any road debris or hit a pothole nor were any other vehicles around. i looked in the area where i heard the noise and saw that the headrest of my passenger seat had popped apart. after pulling over, i saw that something inside had come undone and there was no way to close it back. i even stopped into a dealership where i this was confirmed and also told that this is a known problem with the vehicle. i was then quoted $634 for a replacement. that of course does not replace the driver's side headrest, which can have this also happen at anytime. nor, was i able to be told if the issue had been repaired in the replacement part i would have to purchase out of pocket as this is not covered by warranty. i am trying to attach pics but it says the file is too large.

Sudden loss of power steering fluid. reservoir empty and no warning indicator lights on. fluid all around bottom area of engine compartment around the power steering pump.

Front passenger active-headrest deployed while driving (june 21, 2020). no collision, impact or noticeable event to cause its deployment. i was driving at highway speed on a straight away when it activated. by "activated" i mean the headrest shot forward an up a few inches and remains extended and seemingly unsafe. thankful no one was in the passenger seat when it deployed as it could have injured someone.

The headrest on the driver seat popped out when vehicle was unoccupied as i was putting gas.

Head rest popped open like an air bag while in motion on a highway.

Transmission surges and shuts down.

I was about to start driving and the passenger head rest popped open. my husband looked into the matter and he found that it is a common occurrence for the head rests to "pop" open. the sound is very loud and scared me. i don't know what i would have done if i had been driving or if my child was in the seat when it happened. if it is so common, why hasn't this been recalled? upon further inspection, the plastic piece holding the thing together broke. we found out that this is common as well. this is very dangerous and should be addressed.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that after the vehicle had received an oil change, there was an abnormal oil burning odor present. the contact became aware of oil leaking under the hood and in close proximity to the intake. the vehicle was taken to zubek chrysler dodge - tawas (492 m55, tawas city, mi 48763, (877) 591-0773) to be diagnosed. the contact was informed that the oil cooler filter housing fractured and caused an oil leak. the repair was still pending. the manufacturer was not made aware of the failure. the approximate failure mileage was 42,000.

Transmission has been degrading as i drive. it started by downshifting to 3rd gear and it got stuck. now consistently i cannot shift from 3rd to 4th gear without hard shifting and making a loud noice while in automatic, it does help changing gears while using the hand pedals and not accelerating and going slow to be able to shift to 4th gear... i've taken it to the dealer when i do oil change but they want to charge me to diagnose which is a power train and every time i take it they say there is not anything. it used to behave when cold but now even if engine is hot and driven it does the same. sometimes even with pedals the transmission switches back to 3rd even if i am in 6th gear and does not get pass 3rd gear unless i turn the engine off and turn it back on. in addition the reverse does not work if i don't shift right away on reverse. if i leave the engine on for a few mins and don't use the reverse gear it won't let me and goes to neutral and camera goes off, so i have to turn engine off and then i can switch to reverse. transmission is horrible. i can't switch from 3rd to 4th and i can't go reverse without having to turn car off, wife can't drive it and don't have money to pay the dealer to fix an issue that is clearly a fault at the manufacture. i've called dealership but they only are interested on charging and mentioned that they may charge me up to 5k to change my transmission... i will find an exact date, but i am giving an approximate day, it was when i was heading to court to help a family relative so i'll find out if i need to prove when exactly this started. thank you...

I was driving and the passenger headrest popped forward and will not return back to its normal position. i was driving in motion on the street over railroad tracks when the headrest popped.

I was parked in a hospital parking lot for over an hour and the head rest on the passenger side of the car flew out and smacked my 16 year old daughter in the head. *tr

Our car was unable to start and thought the key fob battery was faulty. when the key fob was replaced the electronics in the car went completely heywire and the care was unable to move or start but the radio was on, the windshield wipers were on. we then turned the car off and and waited for a tow. the car then started and was able to be drove for several miles. later in the day the car again would not start or able to be opened. the car was towed and the dealership stated the shifter was faulty. they have now replaced the shifter twice. the first time the shifter was replaced the mechanic brought it to me and they were unable to get it out of drive at the dealership. they immediately took it back to repair it again. they replaced the shifter again. i drove the car home and then started the car with the remote start, got in the care and received the message that the shifter needed to be serviced. i immediately returned the car to the dealer.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while his daughter was driving at an unknown speed, the driver’s frontal head rest deployed without warning. the contact took the vehicle to metroplex chrysler dodge jeep ram fiat (2800 w. mockingbird ln, dallas, tx 75285) where he was provided an estimate for the repair. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 50,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated the front driver's side seat belt failed to retract and was fractured. the front passenger's side seat belt was also fractured. the vehicle was taken to miami lakes automall (16600 nw 57th ave, miami lakes, fl 33014 (305) 455-3540) where the vehicle was diagnosed and the contact was informed that the front driver and passenger side seat belts need to be replaced. the vehicle was not repaired. the manufacturer was contacted however no further assistance was provided. the failure mileage was approximately 80,000.

During the week of june 07, 2020 the front passenger side "active head restraint" system in the headrest popped open while the vehicle was unoccupied. upon investigation the dealership notified us that a repair was performed under the recall for this vehicle in 2015. given that the active head restraint system was activated while the vehicle was unoccupied and parked in our driveway, we feel unsafe utilizing the vehicle with the headrest installed on the drivers seat even though the recall work had supposedly been performed 5 years ago.

While driving on the highway and going over 50 mph the check engine light comes on and the speed/power is cut off and drops. if im going 70mph the and it happens, the check engine light pops on, dings, and the instantly drops speed to about 55mph and does not let me accelerate. i have to pull over and turn the jeep off then back on and it allows me to go. this happens randomly and at different speeds. also the check engine light has just gone away on its own before within hours of it happening. some sensors were replaced but the issue keeps happening. *tr

My front driver side seat belt will not retract. *tr

Power steering leakage on pump seal. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving 30-40 mph, the vehicle stalled without warning. the contact coasted into a parking lot. the vehicle was towed to bolles motors 84 (west rd, ellington, ct 06029), to be diagnosed. the contact was informed that the transmission needed to be replaced. the vehicle was not repaired. the vehicle was then towed to capitol chrysler dodge jeep ram (1520 w main st, willimantic, ct 06226) and was repaired however, the failure recurred. the vehicle was taken back to the same dealer and was diagnosed with a crack in the transmission and needed to be repaired. the vehicle was repaired however, the contact was concerned that the failure persisted. the manufacturer was made aware of the failure but offered no assistance. the failure mileage was 167,422.

Rocker arm issue on the 3.6l engine seem to be a fabrication problem that the company will only fix if one of those brake during the warranty. after that you're on tour own. it is unfair that the company knowing that the engine have an issue will not recall it and have it fix. the bearing fails and the engine start making a knocking sound creating all sort of failing codes on the pcm. *tr

2014 jeep grand cherokee active headrest on passenger side deployed randomly without accident while the vehicle was in motion. i was making a right turn and had not hit any bumps. thankfully, no one was sitting in the seat at the time, but i’m now worried the driver side headrest will deploy while i am driving. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that upon depressing the accelerator pedal after making a complete stop, the vehicle stalled without warning. the contact also stated that there was an abnormal grinding sound as the failure occurred. the vehicle was restarted however, after the failure the gear shifter failed to operate as designed. the contact took the vehicle to riverdale chrysler jeep dodge ram (5869 broadway, the bronx, ny 10463) however, the contact declined to pay the diagnostic fee. the vehicle was not diagnosed nor repaired. the failure mileage was approximately 118,000.

The passenger side headrest deployed without cause. i was stopped at a stop sign on a city street and it just deployed. there were no other cars around and thankfully, no one occupied the seat. *tr

Sitting in restaurant parking lot 6-20-2020 when drivers side headrest blew apart striking driver in back of head.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that after coming a complete stop, the accelerator pedal was depressed however, vehicle hesitated without warning. additionally, on several occasions the vehicle lunged forward with the accelerator pedal depressed. the contact called baxter chrysler dodge jeep ram omaha (17950 burt st, omaha, ne 68118) and was informed that the vehicle operated as designed. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was 35,000.*dt

Driver side headrest popped open while vehicle unoccupied. not a result of accident or other incident. no other information available. *tr

Drivers side headrest safety feature deployed while vehicle was stationary and unoccupied. *tr

Electric shifter. was driving getting on a bridge going about 40mph, shifter went into 2nd gear. it was very startling, the rpm needle went pretty high and i wasn’t getting any speed, i had to pull over and shift it back into “drive” very scary just bought it today. *tr

The headrest active restraint on my jeep driver side seat deployed for no reason. the clips that hold it in place broke off. the vehicle was running parked in a parking lot with no one sitting in the drivers side seat. *tr

On a cold start or after leaving the vehicle off for some time & try to crank it or start it back up, it cranks for a long period of time and does not start. it will not start until the second time of a start up almost if fuel was not getting delivered. *tr

My jeep was sitting in the driveway when the headrest popped and broke. it is supposed to happen when you are in an accident to prevent whiplash. *tr

I was driving about 10 miles per hour on dirt road when all of a sudden my active headrest soccer punched me in the back of my head for some unknown reason just out of the blue. i thought the chairs flew from my backseat to the front seat but i pulled over and my head rest exploded the cheap plastic pieces broke. i watched a youtube video on how to try and weld the plastic back together to temporarily fix it because i am not paying $700.00+ to the dealership to not fix it but replace it when the cheap plastic pieces will break again. very disappointed that jeep used cheap plastic on these active headrests there not cheap to replace. i’ve had my jeep 3 years and have had several issues my honda lasted 15 yrs+ with very minimal issues. even when i was rear ended in 2018 my headrest didn’t explode it did nothing. if this active head rest is considered a safety air bag it sure doesn’t do its job. *tr

While the car was unoccupied/stationary, driver's headrest (active head restraint (ahr) system) unexpectedly deployed. car was not involved in an accident, presenting a serious risk of driver distraction and potential head and neck injuries had someone been in the car driving. *tr

We were driving home after a long shift at the hospital, and suddenly while we're driving down the highway going 70, the passenger side headrest just pops, caused us to swerve out of surprise. we took it into a dealership, and after working on it for a few minutes they said that a part had broken out of it which caused it to activate. then they wanted to charge us for the part and labor when it's obviously a defect if the part just broke out of nowhere. i contacted jeep customer service, and they said since i took it to the dealership first and they possibly broke it, there's nothing they could do. so pretty much they want us to pay for a safety defect in their products. *tr

I just bought this car today and was about to drive out when i notice that the driver seat headrest has deployed, there was no impact on the car. i looked at the back of the headrest and notice the plastic hold the restraining pin is broken. *tr

Headrest malfunctioned while driving. i was hit in the back of the head and heard a loud "popping" noise. almost wrecked my car while driving, and there were children on board. the headrest deployed as if there was an accident, but there was no accident. it was very dangerous. *tr

This model can come with the 3.6 liter v/6 engine. the oil cooler has a neck attached and this is where the oil filter is located. where the neck is connected to the oil cooler there is a o-ring to seal this connection and this leaks on almost all models. there has been some incidents where the oil has leaked on a hot motor and cause a fire. this is problem with this engine oil cooler design and should be probably listed as a recall. thank you *tr

Driver side front headrest exploded behind my head while driving on smooth straight city street at about 20 mph. scared my wife and myself half to death not knowing what had just happened.

Driver's headrest deployed inadvertently while driving on highway. deployment hit driver painfully, but no serious injuries. no apparent reason for the deployment.*dt*jb

The airbag in the passenger side headrest deployed while the vehicle was parked in my driveway. *tr

Passenger seat headrest popped without warning or cause while cruising on a road at 45 miles per hour. *tr

While driving down the highway the driver side head rest deployed.

While driving down the street, the passenger active headrest struck our passenger in the head. not only did this cause physical pain, it is also alarming that the government has not issued a recall regarding this. a simple google search elicits hundreds of complaints, yet fca and jeep have not been required to fix this. it’s clear that our jeep grand cherokee suffers from the very common problem of broken plastic which releases the active headrest. utterly appalled that nhtsa and fca are aware of this extremely dangerous situation and yet choose to do nothing. initial research is showing this will cost me over $600 to fix. *tr

Service airbag system warning light came on indicating possible problem. online search reveals there was a recall for 2014 to 2015 models, but my vin is showing no open recall. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that she had noticed oil leaking from her vehicle; she could also smell an oil odor while both in and exiting the vehicle. the contact also stated that she could see smoke emitting from the hood of the vehicle when at a complete stop. upon inspection, the contact stated that the oil leak was caused by a cracked oil filter housing. the dealer nor the manufacturer had been notified of the failure. the vehicle had not been repaired. the failure mileage was 72,000

Vehicle was stationary and idling in the park position, went to shift to reverse and it would automatically shift into neutral and the check engine light came on immediately after. attempted to shift back into reverse and it would once again shift into neutral. turned vehicle off and back on and was able to shift into reverse fine however the check engine light remained on. prior to this event happening there had been a jerking and pulling feeling in the transmission when the vehicle would shift gears as it accelerated on city streets as well as on the highway. vehicle was taken to the dealership to get inspected and was diagnosed with the tcm codes p1d92 and p1da8. was adviced to have the valve body replaced or possibly even the transmission. the jerking and pulling feeling is still current.

Headrest deployed due to failure of the plastic retainer. the vehicle was parked, this is the second headrest to deploy, the passenger side headrest deployed a few months ago, the vehicle was not involved a crash or any contact. i saved the small pieces of plastic that crumbled .

The head rest on the drivers side of my 2014 jeep grand cherokee deployed on its own when the vehicle was parked. my jeep has never been in an accident. the head rest is protruding so much that it hurts my neck when i drive. *tr

Plastic bracket that holds the metal pin which engages release hooks broke. no accident or impact to trigger the mechanism was involved just plastic part broke. it would really hurt if it releases and hits your head. car was not being used. parked

The vehicle was in motion on a highway. passenger side headrest spontaneously popped open. *tr

The driver's headrest safety feature deployed for no reason as there was no impact to the car.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at 65 mph, the diesel exhaust filter full warning light illuminated and the vehicle decelerated to 40 mph. the vehicle was taken to fremont chrysler dodge jeep ram (39639 balentine dr, newark, ca 94560, (510) 656-8700) to be diagnosed. the contact was informed that the throttle body needed to be updated. the vehicle was repaired however, the failure recurred. the contact stated that the throttle body was updated four times. the manufacturer was not notified of the failure. the approximate failure mileage was 125,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving approximately 70 mph, the headrest air bag deployed without impact or collision. there was no warning. the contact regained control of the vehicle. the vehicle was pulled over to the side of the roadway. the headrest failed to reconnect. elkgrove ford (9645 auto center dr, elk grove, ca 95757, (916) 249-1630) was contacted and informed of the failure. the contact was referred to lasher auto group (8585 laguna grove dr, elk grove, ca 95757, (916) 392-1400). the contact reached out lasher auto group and was informed to have the vehicle taken in to the dealer to be diagnosed which was still pending. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 124,750.*dt*jb

While vehicle was parked (fortunately) the passenger seat active head restraint headrest) released breaking the plastic pins holding it together.

We have been having trouble with the shifter. quite often when we push it into park it doesn't go to park. it either stays in drive or goes to neutral. so when we think the car is in park it continues to move. it is hard to get it in the desired gear like if the computer is t reading g it. we often have to try multiple times before it goes in the desired gear. we have noticed this primarily when parking, the other day we had to act quickly because the car went forward and hit a low wall, as we were parking at home.

Driver side seat belt will not retract rendering it useless in the event of a collision. only 23,000 miles on the vehicle. *tr

Transmission shifts gears irratically but not all the time. it can be a delayed shift as i'm accelerating or rough feeling shift as the transmission automatically moves through the gears. occurs at various low end speeds (e.g. 0 - 40 / 50 mph)

The right front seat belt will not retract properly. the thick plastic guide in door pillar is cracked and pinches against seat belt. it is a safer issue because there it cause too much slack against user’s chest. *tr

Sometimes when using e-shifter, it does not move into correct gear or moves out of the gear unknowingly

Two seperate issues: one is the transmission rpm's will increase to a higher rpm's while traveling at a lower speed and won't kick out until 15-20 seconds later. 2nd: while accelerating, the rpm's will increase and cause jeep to speed up faster than intnended and i have to put brakes on to get it back to normal speed/rpm's. happens randomly

The passenger seat headrest deployed during the night. no one was sitting in the seat at the time. *tr

As i was driving i heard a sound like i hit something, i got out of the car to see if i had but after i walked around the car and saw no damage or sign of damage i looked inside of the car and realize it was the passenger head rest the popped out of place. *tr

The drivers side active restraint heat rest suddenly deployed while i was driving on the highway. after this happened i was trying to look and see why this happened and noticed the locking mechanism broke. i think the should be a recall item, this could be dangerous.

When you start the jeep up, every few times it displays a **service shifter** message, as well as at random times when you are driving or even cruising at road speeds. doing some online research i see this is a really common problem on the 2014 jeep grand cherokees. some talks are the only fix is to replace the shifter cables etc. seeing as this is sooo common of a complaint and problem, i cant not see why there has not been a recall to fix this.

After having the v08 emissions recall done the vehicle has a major loss in power. there is a dangerous amount of lag when trying to accelerate. it is not safe to pull out in traffic due to the lag. the fuel mileage has dropped significantly also. the information sent out by fca specially stated that this recall would not effect driveability or fuel consumption. it has effecfed both significantly. i have

Seatbelt retractors in both front driver and passenger seats failed. this is known to be a common problem with the grand cherokee. dealer wants customer to pay $800.00 plus dollars to repair each. ridiculous when it's a known issue.

In my 30 years of owning many different vehicles, i have never experience door popping. all my hinges upper and lower needs to be replaced on my 2014 grand jeep cherokee limited 4x4. from my research, this is something that many jeep owners have complained about and are left in disappointment as i am currently. there is no recall or tsb on file which is mind-blowing considering this is a safety issue. if it was one door, i could say, ok understandable …things happen. but all 4 of my door hinges upper and lower need to be replaced be cause all my door pop. jeep manufacture has decided to stick their head in the sand and ignore the complaints of this safety issue

One day i was reversing from my drive way to take my boys to school, i heard a loud popping sound. i turned to my son who was sitting in the passenger side and i noticed he was rubbing the back of his head from pain. i saw the headrest had popped open. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at 35 mph, several unknown warning lights illuminated and the vehicle stalled. the contact used the parking brakes to slow the vehicle. the vehicle was towed to all american chrysler jeep dodge ram of odessa located at 2510 e 8 th st, odessa, tx 79761, (432) 614-0801. the tow truck driver identified the failure of the alternator as the cause of the failure. the contact was informed by the dealer that the battery needed to be replaced prior to a diagnostic test being performed on the vehicle. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the approximate failure mileage was 30,800.

The drivers side active headrest popped out while i was driving down the road at about 40mph

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the front passenger head rest separated from the seat independently while the vehicle was parked in the garage. the contact had taken the vehicle to douglas jeep chrysler dodge ram (2382 s tamiami trail, venice, fl 34293) where the contact was provided a cost to have the vehicle repaired. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 55,000.

Service shifter warning appears on dashboard at startup and while driving

The dealer identified a steering leak. to fix the steering leak, they plan to replace the entire rack and pinion steering assembly. the failing system was caught before it affected steering the jeep. *tr

Locking (female) part of rear seatbelt mechanism broke. this makes it hard to release the locked seatbelt for a passenger in the back seat. this is dangerous if the person needed to escape the vehicle in an emergency. *tr

I don’t get this i just got this part replacement and is already peeling off and i call my dealer and they say the recall already expired

I have a 2014 ecodiseal since i bought it has had problem after problem. i thought of i settled and had the emission update then it would get better but i was wrong my jeep has had issues after issue. lag to no power. check engine light after check engine light. i have had it in the shop numerous times. jeep is no help at all. i've had to pay out of pocket each time to have it fixed. a different problem each time but the same issue that brought me in the first time. my jeep will not go over 35 mph at times. sometimes the power is so bad that it will not go up a hill.

Warning light comes on "service air suspension immediately" vehicle is at the dealer, they have replaced a sensor and module, now they are saying it's the compressor. total to repair will be about $4600. vehicle is not handling and driving as well as it had been since the light comes on.

Oil filter housing assembly keeps breaking and leaking. wont hold oil anymore. 3 times it has done it

P0032 code came up went for check engine light. went to get it looked at. tech then told me that it was a miss drill of the heads causing the misfire to happen. the tech then also stated it was a known mopar issue in jeep grand cherokee line.

After the eco diesel recall was done there is a huge delay when taking off from a stop. the vehicle will move and pause almost causing accidents. fuel mileage has also decreased and there seems to be exhaust smell inside vehicle since update was done.

Vehicle in motion. freeway driving speed on us101. driver’s side seat headrest restraint suddenly “popped” and expanded into the back of my head without warning. no accident or other to cause the restraint system to release. very dangerous situation to have occur unexpectedly when driving 60 mph. upon examination, i found the structure that holds the system together, which is under constant pressure, was made of plastic. the plastic arms that hold a metal release pin, had fatigued over time and simply broke, which released the head restraint unexpectedly. further, it cannnot be reset. requires an expensive replacement. this is a dangerous material construction design defect.

Uconnect system not working properly. it always says that i need to contact the dealership for an upgrade but when i check the uconnect sight, it states that there is no update available. i constantly have to reset my stereo system. the screen is black almost everytime i get into my vehicle.

Park at my garage i heard a noise . i open the door to ind out passangersaid head rest pop open

A/c works intermittently. jim click chrysler/jeep charged me $116 diagnostic fee abd said updates needed to be made. i got my vehicle back and immediately my a/c was not working again. i returned my car to them and this time they claimed the same problem was an actuator for $318.99. once again; i got my car back and a/c is still working intermittently. they obviously don’t know how to diagnose the problem. from an internet search, i’ve found others who have the same issue with jeep a grand cherokee. i believe this is a defect with jeep vehicles.

I own a 2014 jeep grand cherokee with roughly 50,000 miles. this morning, i entered my car (which had been parked for several days and had not been used), and my front passenger head rest deployed. upon inspecting the head rest, it looks as if the molded plastic piece that holds a securing/fastening pin in place broke. i am unable to reset the headrest due to the broken/defective piece. i visited several jeep owner forums, and it seems as if this is a significant safety issue that happens time and again. it needs to be corrected. i was lucky no one was sitting in the seat when the head rest deployed. i hope the same thing does not happen to the driver's side head rest (particularly, while i'm driving).

Passenger head rest "popped" forward while vehicle was stationary.

Steering rack failure due to leaking fluid. stationary. tire dealer said it is squiring fluid. dealer will not cover cost. this shouldn’t happen to a 2014 with only 90k

This winter the air suspension light came on stating to service air suspension. the suspension does not work in cold weather and freezes at riding level. the ride is rough due to air suspension not working. when it is warm this doesn’t happen. this light also turns on while driving down the highway. i have a child and do not want her to get hurt in the process so i stopped driving it this winter.

The oil filter housing cracked. cause oil leak close to exhaust. it is made of plastic. leaking oil. cost us $900 to repair. shouldn’t be an issue in a 6 yr old car. many complaints out there.

Vehicle puts up a service shifter message then puts up a service transmission message. all power in the car is disabled and the car involuntarily slams into a random gear, sometimes 1st, sometimes 7th, other times neutral. after many failed attempts for a fix at local dealerships, i was driving to the store on friday, march 6th 2020. im driving going around 45 mph. the power suddenly cuts off and my jeep is locked in neutral with the engine running. no headlights or hazards would work. i push the power button turning the engine off trying to restart. no power other than interior lighting. mind you, i'm stranded on a 4 lane highway in the rain and snow in the dark with no hazards. i had to call 911 and have them block the street so i could push the car off the road into the grass. once again at the dealer and after 6 days they haven't any clue what is wrong. they need a recall for whatever is going on here. my life was in serious danger because of a faulty product.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle was taken to the glendale chrysler jeep located at (10070 manchester rd, saint louis, mo 63122) for an inspection and it was determined that the power steering rack was leaking fluid and eventually would need to be replaced. no warning indicators were illuminated. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 54,108.

The driverside active headrest deployed, hitting the back of my head while driving. i was maintaining a consistent speed on a smooth highway when it happen. looking at the headrest you can see some broken plastic part that may have lead to it's unexpected deployment.

Oil leak at oil filter housing. noticed puddle of oil on garage floor. had vehicle checked and they determined the oil filter housing is cracked and leaking engine oil. this could cause an engine fire. i have contacted jeep. they refused any assistance and have stopped responding to my email requests.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated on several occasions the vehicle would not immediately turn off when the start/stop button was depressed. also, while pressing start/stop button the vehicle would not immediately start. during the failure the message “already in gear” was displayed. the cause of the failure was not determined. the local dealer and manufacturer was not notified of the failure. the failure mileage was 40,000. *bf consumer stated since 2013 vehicle had the following issues head unit, brake booster water shield, navigation (4 times) and still not working, and light sensor comes on once in a while. *jb

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that several attempts were needed to start the vehicle. the contact stated that there were no warning lights illuminated. the vehicle was taken to jacksonville chrysler jeep dodge and ram located at 11101 nurseryfields dr, jacksonville, fl 32256, where the contact was informed that the cost for the repair would be $1,200. the vehicle was not repaired. the manufacturer was contacted and informed of the failure. the approximate failure mileage was 70,000.

Drivers side headrest deployed on it's own. no accidents or anything to cause it. not sure when it deployed i was not in the car when it happened.

Passenger side head rest deployed.

I keep getting an error stating service shifter. i took it to a dealership to run diagnostic on it today and they state the whole shifter and knob need to be replaced and i was told this is a common problem for jeep grand cherokees but nothing has been done bout it and they charge $1,100 to fix this problem. i cant afford this now so i paid for diagnostic bill. everytime i start the jeep or put it in park i get this service shifter error message and sometimes while driving and the lights on the shifter do not work so i cant tell what position i am currently in.

Driver side active head rest deployed for no reason while stationary/parked in driveway. it was deployed when i went out to car in the morning.

The egr cooler failed, allowing hot coolant to be directed into the intake manifold. the hot coolant caused the premature failure of internal mechanical components in the intake manifold and sever thermal damage to the intake manifold. the intake manifold, egr cooler, and other fuel components were replaced at owner's expense. other owners experiencing this failure have encountered fires in the engine bay due to the excessive heat applied to the composite intake manifold. this failure is typically undetected until a significant loss of coolant has occurred, or the intake manifold is damaged enough to cause a malfunction detected by the computer. the ram 1500 model that uses this engine already has a recall for the egr cooler. this recall should be extended to the jeep grand cherokee models as well.

While driving (motion) on highway 378 - lexington, sc - 2/14/20, the passenger seat popped out unexpectedly, luckily no one was sitting in the passenger seat at the time. i'm worried this will happen with my driver's head seat at this time. i went to the dealership to get it fixed and they said would cost me $700, since my warranty was expired. i called chrysler/jeep customer service and filed a claim for them to waive the $700 fee. they told me that since i was the (2nd) owner not the original owner and that my warranty was expired they denied my claim. i told them when i bought the car there have been no wrecks recorded on the vehicle at all, this was crazy to me, that they wouldn't fix my passenger head seat. i filed the claim on 2/28/20 @ 1-800-992-1997. i was at the chrysler/jeep dealership located in columbia, sc.

Drivers seatbelt and middle back seat wont retract.

The seat head rest of my 2014 jeep burst open by itself, this could have caused great harm to my head.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that upon entering the vehicle, the contact became aware that the passenger’s side frontal headrest air bag deployed independently. the vehicle was taken to mcgrath chrysler jeep dodge ram,4610 center point rd ne, cedar rapids, ia 52402, but not diagnosed. the technician stated that the headrest operated as needed and a defect was not found. the manufacturer was not notified of the failure. the failure mileage was 113,000.

The jeep randomly won’t start and brake pedal is firm this stranded me 6 times and dealer can’t figure out because nothing displays and then it works i have heard sensors and brake boosters but neither are on recalls

Tl* the contact owns a 2014 grand jeep cherokee. the contact stated that while driving at 55 mph, the vehicle shifted into neutral. the contact pulled the vehicle off of the roadway but was unable to restart the vehicle. the battery terminal was disconnected and reconnected before the contact was able to restart the vehicle. additionally, the vehicle failed to exceed 30 mph while driving. the contact stated that the vehicle was previously taken to garden city jeep chrysler dodge ram 283 n franklin st, hempstead, ny 11550 (516) 336-4712, due to the traction control warning light being illuminated. the contact stated that on several occasions the brakes activated independently with the vehicle pulling to the right. the contact refused to pay for a diagnostic test to be performed. the vehicle was not repaired. the manufacturer was not contacted or informed of the failure. the failure mileage was 84,000.

Vehicle overheated and spewed all coolant. several dealer visits, replaced egr, manifold, cylinder heads, hoses, thermostat etc. one occasion fuel was dripping into the engine compartment after repair and the engine compartment was smoking. another occasion the manifold was smoking. it's only a matter of time before one catches fire. these are suvs used to haul families.

Vehicle overheated - manifold / egr had to be replaced due to severe soot build up. engine compartment was smoking and coolant empty when vehicle overheated. vehicle is a fire risk.*dt*jb

Fca uconnect sending forced updates to certain vehicles with uconnect systems onboard (satellite signal sent directly to vehicle). a known issue by fca, is that the forced update fails during the update rendering certain features useless. in my encounter the system update failed and most electronic systems were not functional such as defroster, control of the power seats, the vehicles lighting systems among other systems. this is dangerous and fca is aware of this failure yet they have failed to notify consumers of such failure and how it could adversely effect their control and access to function of the motor vehicle while in operation.

Tl* the contact’s wife owns a 2014 jeep grand cherokee. the vehicle failed to stop when the brake pedal was depressed. the vehicle brake pedal traveled all the way down to the floor no consequence. the vehicle eventually stopped the contact’s wife was traveling approximately 25 mph, when attempted to stop, the brake pedal traveled all the way down to the floor. no warning indicators illuminated. the vehicle was not taken to the dealer or an independent mechanic for a diagnostic. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 61,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the engine warning light illuminated as the engine had overheated. the contact stated that the failure was a result of the oil cooler being made of plastic. the contact stated that the seals fractured and caused an oil and coolant leak. the vehicle was taken to an independent mechanic where the vehicle was repaired. the manufacturer was contacted and informed of the failure. the approximate failure mileage was 57,306. the vin was not available.

I own this vehicle for over 5 years, and my wife just doesn’t want to drive it with the kids because of the strong smell of diesel and diesel exhaust fluid inside the cabin it’s just make you want to trow up and gives you headaches

I was sitting in my front passenger seat, car off, in park, and the headrest deployed. there was no collision or movement or any kind.

I was driving around 65 mph on a highway when the active headrest popped out forcefully, hitting me in the back of the head. it was enough to cause me to veer into a neighboring lane, but fortunately i regained control of the vehicle. there are so many reports of this happening to other drivers, and it is only a matter of time until it causes an accident. to be clear, i did not hit a pothole or anything on the road—the headrest just popped out for no apparent reason. i inspected the headrest later and found that the pin that holds the headrest in place had snapped in half. this happened last year on a 2014 model jeep grand cherokee.

Headrest on driver seat popped out while in the garage. 2014 jeep grand cherokee overland 2wd 5.7l

Driver seat headrest popped off while driving, almost causing an accident. got headache for 2 hours after that. thought, i had a rear collision, the way it felt.

My 2014 diesel grand cherokee has had emissions for the past 3+ years. on 12/9/19 they changed the particulate filter and right after that there was exhaust smells coming through the vents. the dealership attempted to fix this smell in late december and then again in january. they found a cracked valve cover on 1/10/20 and fixed that. i was then driving the car on 1/12/20 and it started on fire and was destroyed. chrysler investigated the crash and determined that it was not a manufacturing problem

While driving straight on the highway, the driver's seat headrest active headrest deployed. there was no collision, no obvious reason for the headrest to deploy. it appears that a plastic piece has broken. i can move the headrest back into place, but it does not lock back in place.

Was driving about 3 mph and head rest on drivers side exploded, the head rest popped out and sounded like a gun going off in my vehicle. it exploded forward at a high rate of speed and was terrifying

We started our vacation drive to florida june 9, 2019 when we got to florida june 11, 2019 we got a message that popped up on our vehicle that said service shifter. we were really upset because we just bought the vehicle on june 6, 2019. the dealership wants us to pay a $250 deductible for the issues we are having with it. this should be covered under our warranty.

The week i bought the vehicle, a message pops up saying “service shifter” and when my vehicle is in park it doesn’t shift into drive sometimes. i had to turn my vehicle off and turn it back on in order for my car to go into drive, while sitting in line at a car wash. when i hook a computer up to my car there is no codes that pop up, my gear numbers on the screen stay white, they never turn red. the “service shifter” is on the whole time my vehicle is running and stays on the dash when i turn it off.

Warning light of service shifter. dealership states no fix for this

I was changing out my brake pads, a fairly common procedure, when i noticed there was oil dripping from my chassis shield i have. turns out i have a problem with the engine oil filter/oil cooler assembly. apparently, you have received complaints in the past for this issue. from what i have read online, this is a very common problem that is affecting the majority of chrysler's make and models of vehicles that use this assembly. this is not confined to jeep vehicles only. the assembly itself is made out of plastic and is seated right on top of the engine block. the seal is kept by 3 or 4 o-rings that warp when exposed to the heat of the engine and then leak oil into the exterior valley that is created by the piston cavities. this is a big risk of engine oil flame up and total destruction of the engine. from what i have read, the valley in the engine can hold onto about 2 quarts of oil before it starts to leak and is noticeable. this is a danger for drivers that don't know they are running low on oil and their engines could seize up as a result. now i know why my car had just shy of 5 quarts of oil in it when i changed the oil and my car holds 6 quarts to just be in the safe zone on my dipstick. i ask you to please launch an investigation on the substandard design of this part. i have included the websites i have been reading about this below: https://www.jeepcherokeeclub.com/threads/oil-filter-housing-leak.237208/ https://dodgeforum.com/forum/jeeps/374968-serious-oil-leak-issue-2014-3-6l-3-2l-pentastar.html http://www.carproblemzoo.com/jeep/grandcherokee/engine-oil-leaking-problems.php

Noticed vehicle at 79 000 mi to be low of oil prior to scheduled oil change. inspected vehicle for leaks but could not find any noticable issues. changed oil and filter as scheduled during this time. at 89,000 mi , the same issue occurred and upon further inspection, a noticable pool of oil was found to be pooling on top side of engine block near oil filter/ oil cooler. the engine block is v shaped and recessed which allows oil to pool without dripping to ground. vehicle was taken to dealership and was diagnosed as a leaking oil cooler, with a quote of over $1000 to fix. dealer acknowledged the issue is a known problem, but after a call with fca america, they are not willing to repair under warranty as vehicle is over the 5 year limit, although it is under the 100k . ( 89000 currently) issue is a major mechanical defect, and also presents safety issues with pools of oil standing on top of block during normal operation which could lead to fire under extreme temperatures.

The driver headrest airbag randomly deployed without incident . the vehicle was stationary. brought to dealership and was informed this was not covered under 100k warranty. felt this was concerning as potential other headrest airbag may deploy. additionally asked about the leather pulling up off the dashboard but informed this also was not covered.

About two months ago my suspension started to act up. now my suspension is stuck completely at the lowest point. the engine has a ticking sound and now it doesnt run right.

I had just parked my jeep and reached in the back seat to grab something when my headrest popped open and smacked me in the side of my head. didnt feel great and i cant get it close back up. heard other people have had this problem, hopefully they recall this soon. love my jeep.

My car had an oil leak and the mechanic had to replace the oil cooler. he said the part is a dangerous design with plastic, metal and aluminum parts. the plastic melts in the seals causing the leak. this could be a fire hazard bc of the coolant and oil mixing together as they cross over boundaries they should not. also it could cause the engine to be completely ruined. the mechanic i used said he has replaced a lot of these all in chrysler’s and jeeps so it is clearly a hazardous design flaw. this has been an ongoing problem and i filed a case with chrysler #71764143. the mechanic telling me my engine could be ruined made my decision to get the repair more urgent.

Passenger side headrest burst open. no accident, no collision. car was parked.

The car make an awful sound when driving . once the speed is over 30 miles per hour the windshield cowl make a very loud noise it has been doing it for a long time i just couldn't figure out what it was until i took it to a dealer and they said that it was common problem with these vehicles. it has just been getting worst over the years.

The headrest on my frontpassanger seat deployed while the car was parked. my husband and i were getting out to go into a restaraunt and it popped forward/open

From driveway put car in reverse could not turn steering wheel. felt like power steering unit out. second time from parking lot same issue. past 3 weeks has happened daily. while driving unable to make turns safely. big issue!

Tl* the contact owns a 2014 jeep grand cherokee. while driving at various speeds, the windshield wipers turned on, the radio and instrument cluster went blank without warning. the auto park disengaged and the low voltage battery warning messages were displayed. additionally, the vehicle safe mode engaged. the vehicle was taken to earnhardt chrysler dodge jeep ram (1521 e drivers way, gilbert, az 85297: (480) 926-4000) where it was informed that a flash upgrade was needed. the vehicle was repaired however, the failure recurred. the manufacturer was not contacted. the failure mileage was 67,000.

Passenger side headrest popped out while vehicle was moving at a steady rate on a local street. passenger was in seat. passenger reported some discomfort. headrest cannot be reset.

Vehicle had an aem recall performed and now the interior of vehicle as well the exterior reaks of diesel fumes all there is a terrible hesitation and at times almost a delay in the throttle we have made numerous complaints and trips to the jeep dealer they say they cannot find issues the reason behind it. we just spent 5 hours at the dealer for a clogged dpf filter only to leave and have my wife vomit from the fumes we pulled over several times to get fresh air.. i spoke to lynn at fca customer care badge number ln187 extension 3020187 she told me if i was concerned i should return vehicle to dealer which i have done numerous times since the end of may.the vehicle is not safe due to fumes let alone the throttle working when it chooses to

2014 jeep grand cherokee has a rack and pinion leak after a few years of owning the vechicle new .rack and pinion now has to be replaced.

After the mandatory emissions modification that was required on the ecodisel 3.0 liter dodge and jeep vehicle, there has been a significant decrease in vehicle performance. the vehicle has lost performance in shifting, acceleration (response), fuel efficiency and overall power. this is not only performance related, but also a major safety issue as it makes it difficult to accelerate properly when making turns into oncoming traffic.

I was driving on a city street on christmas eve at 35 mph and the driver side headrest deployed and struck me in the back of the head. we were not involved in an accident, but i was in significant pain for a couple days.

The plastic oil cooler housing failed due to the plastic warping around the seals and leaking. this is a safety risk of potential fire from oil leaking on to the engine block. the cause of this failure is due to design and should be covered by the manufacturer as a recall.

D right height adjuster for passenger side seatbelt broke and will not all the seat belt to retract.

Tl* the contact was calling on behalf of his daughter that owns a 2014 jeep grand cherokee laredo. the contact stated that while driving approximately 35 mph, the message center displayed battery low voltage warning. the contact stated that smoke billowed from the engine compartment before the vehicle stalled. the contact who was a certified mechanic disconnected the alternator and restarted the vehicle. the vehicle was driven to the residence. the vehicle was not taken to an independent mechanic or the dealer for a diagnostic. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 77,000. *bf*jb

When stopped and parked at the local gas station the plastic fuel filler cap broke off during fueling causing the gas nozzle to fall out. now check engine light is on. jeep has since corrected this plastic part on newer models with metal. cost of part alone is $650.00

Computer screen goes blank while car is hot, can not see anything, back camera stops working cant see anything on screen

The driver headrest deployed without being in a collision and will not go back to its original position. the vehicle was not in motion when this occurred.

I was driving on roadway at about 40-45 mph. i tried to turn into wawa parking lot. when turning into parking lot, noticed steering was very difficult. i stopped in parking lot but couldnt turn into parking space. truck drives but is nearly impossible to steer under slow driving(under 40 miles per hour). once going over 40 mph, truck is a little easier to steer but not anywhere near how it was prior to steering failure.

Electrical stops working, software malfunctions of computer. shuts off or shows service for 911 phone. power steering doesn't work and brakes are hard and flutter.

The passenger side headrest has deployed on its own and is broken. it is unable to be reset. i can provide pictures if wanted or needed. please feel free to contact at [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Vehicle was being refueled, ( fuel level was approx 1/3 full and was being completely filled). vehicle would not start after fueling and was towed to a nearby mechanic for diagnosis and repair. problem was diagnosed as a fuel pump failure. upon removal of fuel pump from gas tank, and replacement, vehicle again operated normally. an examination of the failed fuel pump revealed that the fuel pump electrical harness connection had overheated and melted - certainly a very dangerous condition for a component that resides in the gas tank.

Down shifts several gears without warning while at speed causing engine to over rev and drastically slow.

Defective transfer case gear motor and transfer case control module. this causes vehicle lurching while at slow speeds i.e. in a parking lot in drive or reverse driving straight but worse when turning. also caused loss of abs, traction control and forward collision warning systems.

Unlocked jeep to discover the passenger headrest had deployed. looked closer at the mechanism to discover the plastic structure, retaining the "floating"pin that holds the headrest in place, was completely cracked allowing the headrest to move to its most forward "deployed"position. the jeep was stationary on a city street parked overnight, no collision occurred, and there were no occupants at the time of malfunction.

My check engine light came on and upon running a diagnostic there is a problem with the left cylinder head valve and it needs to be replaced. i tried to order the part from jeep and get the car repaired at my local mechanic. my warranty had ended 5 months prior and my car had 105,000 miles so i had to pay to get this fixed. jeep could not provide the part because they were out of stock. they had been out of stock for four months and put me on a waiting list of 6-8 months. they also advised not to drive the car due to the severity of the issue. they also informed me that this is a nationwide epidemic and the specific part needed is on back order for over 4,000 people. they sympathized with the strain this puts on their customers but we have no option but to wait for the part to be available. this issue has not yet been resolved as a recall. i am at a loss because i cannot use the car, yet i need to have transportation to work, at the least. i have yet to come to a reasonable solution of what to do for the next 6-8 months without an operable car. financially this is a huge setback and jeep is not taking responsibility for this issue. aside from the extreme inconvenience, this is also a very expensive repair that should not land in the hands of over 4,000 jeep customers, but the company who is responsible for providing and maintaining safe vehicles. this is not only an issue for 2014 jeep but it has been documented starting with 2011-2015 jeep grand cherokees.

Vehicle equipped with forward collision warning (fcw) has inadvertently applied the brakes, slowing the vehicle down, with no vehicle or obstruction ahead. this has occurred multiple times and more frequently sounds the i-brake alert with no vehicle or obstructions ahead. the risk potential to lose control or be rear ended is high. this has occurred while driving at 30mph on a street and 60mph while on a highway. the jeep dealer has been unable to determine any causes or fixes throughout the last year. the safe noted 12/2/19 is the last time the braking has occurred but has been occurring since 2018.

Stopped at a light with my daughter. (vehicle was stationary) she went to lift the headrest and it deployed. posted to forum here and saw many others having same exact issue. https://www.jeepforum.com/forum/f309/headrest-deployed-4265585/index3.html

While using the navigation i am warned of turns or exits ahead with instructions like: "turn right in 1/2 mile" on multiple occasions i have started appropriate lane changes to follow the verbal instructions when i glanced at the map and found i was actually shown to turn in the opposite direction. there is no consistency in this failure and my jeep dealer stated that unless i demonstrated the problem there was nothing i could do under warranty. as of this date i have suffered one near miss and have had to shut off voice notices to avoid this problem with the resultant need to look at the map and not keep my eyes on the road. i believe this is a software problem and is probably occurring on other jeeps.and may have caused accidents and injuries.

My drivers seat seatbelt will not retract

Passenger front seatbelt will not retract. they dealership is telling me it’s $500 to fix because i’m at 76,000 miles. this is a safety issue and it needs to be addressed. this is beyond dangerous.

The driver's seat active head rest deployed for no reason. the vehicle was parked and there was not impact of any kind. fortunately i way not driving the vehicle at the time or the impact of the deployment could have resulted in neck injury, or the shock of the deployment could have been distracting enough to result in an unsafe movement.

While car was traveling at approx 45mph on interstate, without any interruption to an otherwise smooth ride, both headrests deployed the crash-release mechanism and sprung out to drill my wife (driver) and i in the back of the head with heavy force. my first thought was that we had been rear ended. we were lucky to pull over, and gather ourselves before proceeding (with a headache).

Active headrest on drive side seat has deployed for no apparent reason. luckily i was not in the seat when the headrest deployed. when going to reset it, plastic tabs restraining it snapped and headrest is unable to be reset.

(vin corrected from previois report, firstbdigitbwas incoreect)passenger seat headrest deployed while driving, the vehicle was not involved in a collision, the headrest deployed on its own hitting my wife in the backpack her head as well approached a stop sign on local streets.

My jeep started with an error “service shifter” on the control panel shortly after that all the codes started popping up. steering wheel, tire pressure, etc. i took it to the dealership they have replaced the body control module but unfortunately the codes have not cleared. i’ve had this vehicle for only two years the service department at the dealership can not pinpoint the problem on it.

Passenger front seatbelt will not retract and does not adjust to different size passengers

Pulled into parking spot at same time car shut down on its own- got out to go into store and pressed the remote key to lock doors, all lights flashed on vehicle-vehicle would not lock tried again-lights flashed-did not lock. walked back to car to see what was happening-car went into run position though not running and internal lights on dash were on and push key was in run position-called aaa to tow- the tech could not find any reason why car was in run position although not running. when tech started to pull car onto flatbed it started by itself- note-with no one in the car and no remote buttons used. was then able to drive car directly to chrysler jeep they had it for 4 days could not find any reason or codes. released car to me. drove it home. next day-same issue. used the remote lock to lock doors-lights internal and external lights flashed-car would not lock-looked at dash and again it had gone into the run position on its own, although car was not running. the push start in car said run. called chrysler to start a case no. . called chrysler jeep to have tech come and troubleshoot problem while issue is current along with the star techs from the manufacturer. waiting for them now. afraid car will shut off by itself while driving on a highway and or start running by itself while in the garage and/or public parking. tech stated it seems to be going into neutral on its own and getting stuck. will input further information as they continue to try to troubleshoot my jeep gc 2014.

I entered my vehicle after it was it was stationary for approximately 10 hours to find the passenger side headrest assembly had deployed on its own without any external collision for force to the headrest assembly

The driver's side seat belt just stopped retracting one day. there was no crash or event of any kind. i've verified online that this specific complaint is very common and essentially leaves the driver with no seat belt or a very loose seat belt.

I have a 2014 jeep grand cherokee with a 3.0l ecodiesel engine that had the approved jeep v08 recalled installed. since having a certified technician install the v08 emissions recall, my vehicle has been back to the dealer repeatedly to have the following parts replaced: 14 total fuel injectors, fuel lines (high and low pressure) from tank to engine replaced twice, fuel tank cleaned, def injector replaced, numerous sensors and the fuel pump replaced. each "fix" works for anywhere from 1 - 6 weeks before a light comes on again and the vehicle needs to be taken back to the dealer. each of these repairs has included additional charges that were required to be paid out of pocket. prior to the v08 emissions recall, i drove the vehicle over 100,000 miles without an issue. since the recall, driving habits have not changed, but miles per gallon have dropped 2-3 mpg. the dealer and jeep have also indicated that since the recall was installed, the vehicle must be driven differently compared to prior to the recall. according to the v08 recall notice, jeep promised the recall would not affect the way the vehicles drives and also would not affect mileage, which has been proven false.

Passenger seat headrest deployed, the vehicle was approaching stop sign upon stopping the headrest deployed and hit my wife in her head. there was no collision involved, the headrest deployed on its own.

Inadvertent deployment of "active headrest" on driver's seat with no accident. headrest spontaneously burst open. vehicle was stationary and gear shifter was in park in my driveway with the engine running.

Passenger headrest deployed while vehicle was traveling at about 20 mph on city street without any jarring or any other apparent cause.

I recently did the emissions recall update for the ecodiesel. since the update i have had very abrupt shifting and noticeably bad turbo lag. when i pull out sometimes i don't get up to speed in time because the lag is so.bad bad from my pedal to the engine. lastly now that is a little colder outside i have noticed when the car shifts from 2nd gear to 1st gear it does so very abruptly and alarmingly.

I heard a rattling noise and immediately made an appointment with a dealership. they ran diagnostic testing and whatever they did during the test, it caused the vehicle to lock up and become not drivable. they informed me it’s the transfer case, which is a known and costly issue.

Drivers side headrest deployed without a collision. vehicle was stationary and off.

Driver’s side head rest deployed without any impact. i came to my car in the morning to find the head rest had deployed over night in my garage.

We purchased our jeep in 2014 brand new. i believe it was 2- 3 years later so possibly in 2016-2017 we noticed our heated steering wheel would be glitchy and work/not work. then one day it was lightly raining so i turned my wipers on then it started raining heavier but my wipers would not go on a higher level which made it very dangerous because i couldn't see. i had to pull over to the side of the road to turn my car off and back on to reset it. this happens frequently now so i have to manually turn them on every time i want to use wipers. this also has to do with my blinkers not working properly either and the whole steering column doesn't work, so i can't change settings on the dashboard either. when taking it in to the dealer we bought it from they stated that it was a little piece that needed to be replaced but because the car was over a certain amount of miles the warranty was void. a car that new should not have to have something like that fixed at the owners expense since it is a faulty part. this can be super dangerous when you use the wipers, all the other areas don't affect safety as much as the wiper issue, but they said it was all linked to that one piece. i have been waiting for a recall on this thinking it would come up since it was a new car...but haven't seen anything about this issue. i was recently told about this site that i could submit issues to so that is why it has taken longer to report. i am pretty positive that if the dealership i take it to keeps track of the times it is brought in, we can see the notes from when this was addressed.

Tl* the contact owns a 2014 jeep grand cherokee. while driving at an unknown speed, the steering lost power without warning. the vehicle was taken to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. the vehicle was in the process of being towed to zeigler chrysler dodge jeep ram (847-565-2442, located at 208 w golf rd, schaumburg, il 60195) for diagnostic testing. the manufacturer was made aware of the failure and provided case number: 68248550. the vehicle was not repaired. the failure mileage was approximately 82,000.

Driving down the interstate the sunroof exploded.

Fiat chrysler automobiles (fca) issued a recall for the ram 1500 ecodiesel, model year 2014-2019, for potential fires. their recall states that the emissions gas re-circulation (egr) cooler can develop cracks and there is risk of an engine fire and potential for injury resulting. fca goes on to state that injuries have occurred as a result of this particular engineering or manufacturing fault. my vehicle, the 2014 grand cherokee, was purchased with the optional 3.0l v6 turbodiesel engine, the "ecodiesel." this is the identical engine to the ram and possess the same egr and egr cooler, as well as the same intake manifold, which is where the fires have seemingly occurred. the jeep grand cherokees, model years 2014-2016, that utilize the optional ecodiesel engine were not named in the same recall, nor in any subsequent recalls from fca, and the risk of fire should be identical between the two vehicles. i am only assuming that the reason the grand cherokee was excluded, was because it was sold far less frequently with the ecodiesel engine option. if the ram 1500 was recalled for a fire and injury risk, the jeep grand cherokee that's powered by the same engine (and the same fire risk) should also be included under the same recall. it's concerning that a manufacturer admits significant health and safety risks due to a particular engine, but only includes one model that utilizes this engine. i do understand that this was a voluntary recall, but i believe that both vehicle models should be included under this recall, since it relates to the engine, not the specific vehicle utilizing it.

The headrest "deployed" on me while driving, bopping me in the head. i don't know how or what to get that fixed under. the vehicle was in regular low speed motion pulling through a parking lot. i believe there is a design flaw in the headrest that caused clips to break and therefore hit me in the head. i believe this may be a huge safety risk for those who don't lean as far as i do or even use the headrest. also i was moving at less than 5 miles per hour, this could be a huge safety issue if someone was moving at a much faster velocity. i also don't know how this device works or if its like an airbag, am i at risk if it re-deploys in the actual case of an accident?

Passenger head rest popped up while driving.

The active headrest on the driver's side deployed unexpectedly while the car was parked. as i understand it, this is only meant to happen during a collision and is a safety feature of the vehicle. thankfully it did no strike my head during the process.

Ahr headrest deployed while driving.

Oil filter housing cracked and deeded replaced. was told this was very common with jeeps and cost $1400 to replace.

While i was driving my 2014 jeep grand cherokee the head rest burst open while driving. i was doing 55 mph on the highway in north carolina when this happened and there was no accident. the head rest jarred my surgically repaired neck and i was stiff the next day but did not seek medical attention. i have not taken to dealership for repair yet as i am traveling .

Camshaft and lifter problem. camshaft had to be replaced due to lifter not operating properly and wearing out camshaft.

2014 jeep grand cherokee. consumer writes in regards to eco diesel system. *ld *js

Front seat, middle console cup holders, trim, has become dangerous! the high polished silver colored accent trim has pulled away from the circular area of the cup holders. the material is a plastic metal that is very sharp and has cut up my fingers over 10 times in the last year. because the design rolls in and down like a backwards c the plastic metal has frayed from use and doesn't lay flat or sealed to the cup holders. each time the cup holders are use the cups get caught on the cup holders and also cut the cups. i hope a coffee cup doesn't break on me or a passenger in this situation and burn them. my options are to peel the bad trim away and have it look worse or pay a large amount of money to replace the whole middle console unit, not practical for the consumer. this is about the safety of the user and not the visual appearance.

The dashboard of the car has developed waves in the leather covering. it is unclear if the glue has loosened, the leather material went bad, the original installation was poor, or something completely different happened. i addressed this with the dealership but they blew me off. they claim it was cosmetic and not covered with my extended warranty. soon the dashboard defect might effect the sensor on the dashboard if it get blocked by the material breaking down more.

The car is making a humming noise that sounds like wind noise from the windshield on the drivers side . the noise occurs more often at speeds higher than 60 mph but isn't every time. it starts gradually and grows louder. it is distracting and not good for drivers being able to focus on the road.

Seat belt mechanism no longer retracts on driver side. as a result, the seat belt will provide no safety benefit in a crash.

Vehicle will shift from 3rd to 4th very hard and get stuck in 3rd gear more often than not. this is a problem when pulling into traffic.

I own 2014 grand cherokee over, 40,000 miles. the covering on the is separating in several areas. the plastic vent covers on the dashboard have also separated from the dash cover. vehicle has been garaged most of the time otherwise have used sun protectors on dash.

There is a recall on esc module for 2014 cherokees built in 2013. my jeep meets this criteria and my esc light is on. when i contact jeep they say this is not a recall for my vehicle. even though there are published articles stating exact issue on my model and year vehicle. to repair is almost 1k. jeep says fix and they may reimburse later. this is unacceptable as it is a known recall on like vehicles. nothing happened to cause the light to go on. vehicle was operating normal and light came on.on dash.

My 2014 eco-diesel jeep grand cherokee had an emissions recall, i am the 2nd owner. i found out about the recall when my car wouldn't run at normal speed, often i had to do the regeneration fuel cleaning. i had often notice diesel fumes in the cab. i had the recall work done at gresham jeep. soon after the check engine light came on. oct 16 lithia jeep of portland worked on my jeep. i had been feeling ill for a while, burning eyes, exhausted & sick. oct 28 i became very ill while driving my jeep, i took my vehicle to lithia motors and ended up in the e.r. with carbon monoxide poisoning. its been difficult getting lithia jeep to fix my vehicle. if this has anything to do with the recall or is another issue i want this reported. i hope no one else gets sick or dies from carbon monoxide poisoning

I have a acc / fcw unavailable message that deactivates my auto breaking system to prevent a collision. this error message may relate to the orc module that may control other safety devices in the vehicle such as the air bags. this deactivation occurs while the vehicle is in motion city street and on the highway.

Tl* the contact owns a 2014 jeep grand cherokee. while attempting to make a left turn, the vehicle suddenly stalled. the contact was immediately able to restart the vehicle and continue driving. while driving approximately 30 mph, the vehicle suddenly stalled again. the vehicle was restarted and the contact continued driving. while at a fuel station and attempting to start the vehicle, the contact had to press the start button several times before the vehicle would start. the failure occurred multiple times. the vehicle was not diagnosed or repaired. the contact stated that the vehicle was included in an unknown recall regarding the alternator, battery, and pcm approximately four months ago. stew hansen dodge ram chrysler jeep (located at 12103 hickman rd, urbandale, ia 50323, 515-331-2900) performed the recall repair. the manufacturer was not made aware of the failures. the approximate failure mileage was 140,000.

Tl* the contact's wife owns a 2014 jeep grand cherokee. the contact stated that there was a software patch update that was required for the vehicle. the vehicle was taken to dutchess chrysler jeep dodge (2285 south rd, poughkeepsie, ny 12601, (845) 462-7700) and the update was performed. upon the update being performed, the vehicle would not accelerate over 30 mph without warning. the contact also stated that the vehicle would stall at various speeds without warning. furthermore, the vehicle jerked while driving various speeds and the check engine warning indicator later illuminated. when the check engine indicator illuminated, all the internal electric units, such as the phone charger, 3g wi-fi, voice control system unit, and other electrical units failed to operate. the contact took the vehicle to healey chrysler dodge jeep ram (557 ny-52, beacon, ny 12508, (845) 831-1148) where they replaced a sensor under warranty. the check engine indicator initially turned off after the sensor was replaced; however, the failure recurred soon after the remedy was performed. the manufacturer was notified of the failures and stated that they were still awaiting another software update to correct the failure. the vehicle had not been repaired. the failure mileage was approximately 70,000.

When i accelerate, the car lurches. as it goes faster, it catches. when i put it in reverse it does the same thing.

After driving over a curb in a busy retail store parking lot, my 2014 jeep grand cherokee went into full acceleration. i could not slow it down with braking, as the brake was totally ineffective, although i had full pressure on the pedal. i crashed into another vehicle, which severed my lower control arm, the wheel swung out and was cut into two pieces, and the axle came out.as a result. i had reached speed exceeding 40 mph in a second or two. it was the most traumatic event i have ever been in. i have researched dozens of accounts of this exact vehicle experiencing "sua" or sudden unintended acceleration where it could not be slowed and went into uncontrolled speeds leading to crashes. here is the link: http://m.carcomplaints.com/jeep/grand_cherokee/2014/engine/vehicle_speed_control-4.shtml i am injured as a result and will require extensive follow-up medical care. i am enclosing pictures of the aftermath. please help me obtain some assistance from this manufacturer to provide compensation for my loss and subsequent damages.*dt*dt*dt*jb*dt consumer stated i was contacted by the fca inspection team that the inspection was completed on november 4. *jb*dt

The transmission would disengage when driving in the mountains causing sever deceleration almost killed me in traffic. the suspensions front and rear are absolutely horrendous. suspensions makes loud screeching noises. rear suspension is almost non existent. rear suspension bounces sideways or rolls more sideways while driving over bumps on highway. steering is loose. and electrion control issues as well

Tl* the contact owns a 2014 jeep grand cherokee. while driving various speeds, the vehicle shuddered and stalled. the contact pulled over and restarted the vehicle. at times, the vehicle failed to start from a cold start. the contact had to make several attempts before the vehicle would start correctly. the contact called landmark chrysler dodge jeep ram fiat of atlanta (located at 5765 peachtree industrial blvd, atlanta, ga 30341, 678-359-3410) and informed them of the failure. the vehicle was not diagnosed or repaired. the manufacturer informed the contact that the vehicle was not included in nhtsa campaign number: 15v115000 (electrical system) and referred the contact to nhtsa to file a complaint. the approximate failure mileage was 100,000. *ln consumer stated video of fuel pump/relay issue safety hazard. car shuts off while coasting.*jb

Started to hear a loud clicking noise coming from the engine compartment. took it to byers jeep dealership in columbus ohio to have it evaluated . mechanics say that the transfer case is bad and the transfer case module needs to be replaced immediately. the jeep grand cherokee clicking noise was heard while both in stationary and driving mode.

The transmission electronic shift lever in my 2014 jeep grand cherokee is having problem in park and is it difficult to shift . there was a jeep recall # s49 and several more also issued but my local jeep/ chrysler dealer here in asuncion, paraguay refuses to honor the recall and fix this dangerous problem. please note that in order to fill out this form and send it i had to put florida and a zip code. however i live and purchased the car from the dealer in asuncion : paraguay (garden automotores).

The driver's side headrest deployed when not in an accident. the vehicle had been parked and when i was getting in and barely touched the headrest it popped open.

At 115,000 i noticed a puddle of oil under the car. took it to a repair shop the diagnosed as a bad transmission pan and performed the repair at a cost of $390.35. i picked up the vehicle from the repair shop and took it home. the following night i noticed a puddle of oil under the vehicle again and worse then when i took it in the first time. after further diagnostics it was determined the oil filter adapter housing was cracked and need replacement. i had the repair done at a cost of $1027.03. after doing some research i noticed this seems to be an issue with the 3.6 v6.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the 4x4 warning indicator illuminated and the vehicle constantly leaked 4x4 fluids, including oil, fuel, and coolant. the vehicle was driven to darcars of waldorf (11755 bus park dr, waldorf, md 20601, (301) 843-5200) where the mechanic stated that the unknown part was on backorder. the vehicle was not diagnosed. the manufacturer was made aware of the failure and did not assist. the failure mileage was 77,412.

2014 grand cherokee laredo with <57k miles. after taking it in to have recalls done and fluids checked/oil change, car was having steering issues at slow speeds (think pulling in/out of parking spots). brought it into the the same dealership and they said that it needed a new gear assembly (leak) as well as *possibly* a new ps pump, but they wouldn't know for sure until we brought it back in. i was told by another mechanic that it will, in fact need both done...for $3k. this is probably my 12th jeep and i've never had an issue like this. i'm so disappointed that this seems to be a "known issue", yet jeep hasn't done anything about it. i should also mention that this grand cherokee has never been off road, and we live in suburban chicago...hardly any hills or mountains here.

Interior dash and door trim detaching from interior. sharp carbon fiber trim can cause injury to occupant entering and exiting auto.

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was at a complete stop, it idled low and the check engine indicator illuminated. the vehicle was taken to classic motors jeep chrysler (120 south main street, ritchfield, utah, (435)-896-444) where it was diagnosed that the engine cylinder head needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and provided case number: 59742917. the failure mileage was 80,064.

Seat belt tensioner have several hairline cracks on them (driver and front passenger). the passenger’s side tensioner finally broke and pinched the seat belt and restricted the seat belt from retracting into the retractor in the side housing. we did not know the seat belt had a problem till one day my wife got in the car and went to put her seat belt on. she put the buckle in and the seat belt never retracted into the wall to properly fit her across her chest. a jeep dealership replaced the seat belt assembly ($329) plus $125 for labor.

The alternator in my vehicle failed and caused the car to stall while driving on the highway. there is a recall, p60 alternator but it is only related to the 3.6l engine and i have the 5.8l v8. there is also an advanced communication t3607112017 which seems to describe my vehicle and includes the v8 jeep but it is also not listed as a recall on my vehicle. how do i find out why my vehicle was excluded from the recall as my vehicle was affected.

Vehicle has lost power and fuel mileage after completing the fca approved emissions modification. there is a hazardous dead spot/lag in acceleration from a stop. all driving characteristics have changed drastically even after fca claims nothing would be affected by the aem.

After receiving the v08 diesel emissions recall update, the truck is very sluggish to accelerate from a stop. noticeable delay from pressing accelerator to forward motion. almost hit numerous times as truck hesitated while pulling into traffic. before the emissions recall this was not an issue. very dangerous situation. also some hesitation in shifting through the lower gears.

Pulled into parking space. switched off engine and before removing seat belts to exit the jeep grand cherokee, the passenger head rest just exploded striking my wife on the back of the head. if this incident occurred while driving in traffic it would have caused me to take my eyes off the road, abruptly stopping to see what the noise was and check on her. if the driver's head rest did the same , it would surely have caused an accident. my jeep grand cherokee has not been involved in an accident therefore i believe this incident to be the result of faulty design dangerous to the occupants.

My cars windshield wipers suddenly turned on and would not turn off. even after turning the car off and turning it back on they would still not turn off. i took it into the dealership i bought it from and they told me that the switch and motor would need to be replaced. i know this has been an issue with several other owners of this vehicle as i have researched it extensively. there have been several electrical problems with the car and i believe this is another issue.

Previously the clips on my passenger seat headrest came apart. i did file a report on that and jeep did pay to fix it. now the clips on the same seat backrest have popped apart. these clips are obviously faulty as many other jeep grand cherokee owners have had the same problem. i believe the ntsb needs to look into this and issue a recall. i'm sure there are many jeep gc owners who have paid the over $700 bill to fix this and it is through no fault of their own but a defect that the manufacturer should be fixing. i rarely have passengers in my car and it is very well cared for. there has been no undue stress put on this seat whatsoever to cause this.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that there was a burning odor detected from the front of the vehicle. the contact noticed that the headlamps were overheating. in addition, the driver's side headlight failed to illuminate and was burned out. the vehicle was taken to fred beans chrysler dodge jeep ram (858 n easton rd, doylestown, pa 18902, (215) 348-7500) where it was diagnosed that the headlights needed to be replaced. the vehicle was repaired; however, the contact noticed that there were markings on the covers in front of the bulbs on each headlamp. the dealer informed the contact that an unknown headlamp unit needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 59,000.

Vehicle experiences random illumination of multiple instrument cluster warning lights, loss of cluster illumination, loss of speed display, and loss of abs and esc system functions. sometimes vehicle shifts into 3rd gear, and does not respond to shift commands. this occurs randomly, sometimes right after start-up, sometimes after a few minutes of driving.

Service shifter light is on. i pulled up into my driveway and the light popped on.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated while driving at 55 mph, when she heard an abnormal noise and she started to smell smoke. the contact stated she saw smoking coming from the under the radio. the contact stated no warning lights were illuminated. the contact was able to park near a gas station, where she was provided with a fire extinguisher and extinguish the the fire. the fire department was not contact or reported. the contact stated she was able to drive to her residence, but shortly after the vehicle failed to turn on. the contact stated the local dealer whitten brothers chrysler dodge jeep ram located at 10701 midlothian turnpike, richmond, va 23235, (804) 378-0707, where it was diagnosed as not associated with the manufacturer or assemble issue. the vehicle was not repaired as of yet. the manufacturer had been informed of failure. the failure mileage was 94,000.

I was driving my 2014 jeep grand cherokee on the highway when suddenly something smacked me in the back of the head. i had no idea what happened so i pulled over and got out to see. it was then that i noticed the headrest had deployed and was separated and sticking forward. luckily i did not receive any injuries from the smack to my head & also was still able to maintain my lane of the highway even though it scared me to death. i then took it into my local jeep dealership where i was greeted with a $679 bill for a new headrest and informed that since there is no recall i would be responsible for it. i'm appalled that this is acceptable and deemed safe. in what way is a sporadic smack to the head while driving safe? let alone paying $679 for that smack to the head. there have been multiple accounts of this happening yet nothing has been done. chrysler vehicles contain a critical safety defect involving the materials used in its active head restraint (ahr) system. the ahr systems are intended to quickly move forward in the event of a rear end collision, restraining and protecting the passenger’s head to prevent whiplash. the ahr headrests are prone to deploy abruptly, even while the vehicle is being operated under normal driving conditions. when this deployment occurs, the headrest springs forward, striking the driver/passenger in the back of the head unexpectedly. not only does this have the potential to cause serious head injuries to the driver/passenger of the vehicle, the defective headrest poses a significant public safety risk if it occurs while operating the vehicle on a highway or busy street. inspections of the defective headrests show that inferior plastic that is prone to cracking was used for a critical bracket in the ahr system. there is no way to determine when and if the bracket will fail, causing the headrest to deploy and spring forward without warning.

To whom this may concern, on february 23, 2018 i was driving on i-4 in orlando, fl when a passenger-seat bracket inside the headrest gave way. my wife was the passenger who actually stayed home from work the following day having neck pain. neck pain diminished and she went back to work the next day. sometime shortly after, i dropped off my car (2014 jeep grand cherokee summit) at the fields automotive for a headrest replacement. the dealership told me i had to reschedule as they had to order a new headrest. i went back to pick up my jeep and of course reschedule a time for replacement. when i dropped off my jeep again, i get a phone call stating that the headrest was not covered under warranty and the cost was well over $700.00 (parts and labor) which i declined and went back again to pick up. a few weeks later i decided to order the headrest from factory oem parts in tampa, florida and had it shipped to my residence. received new head rest, installed and wired in seconds. headrest cost $443.87 including shipping. invoice is attached. very upset with the time i spent on resolving this and the markup the dealerships are charging for the replacement. i investigated the damaged headrest and related the fault from a broken plastic clip. i still have the damaged headrest.

Two months ago, our jeep dealership performed the v08 recall as per the epa/doj fca ecodiesel settlement. since then, i’ve experienced lack of throttle response (lag), causing unpredictable and unsafe conditions when making a left turn at an intersection.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the front driver's side seat belt did not retract. there were no warning indicators illuminated. the vehicle was taken to burtness chrysler dodge jeep ram (located at 1421 w main st, whitewater, wi 53190, (262) 473-3072) where it was diagnosed that the seat belt assembly needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 120,000.

In 2018, the a/c first went out and we went to mopar to have it assessed. we were told it was not a "charging" problem but electrical and need the dealer. a few weeks later, without any intervention the a/c came back on. in june 2019, the a/c went out again and the dealer said "faulty tipm" and the repair with diagnostics would be close to $900. how does a 4 year old car with less than 50k miles incur a brain failure?! i guess it could happen but researching the topic i see jeep has a long history of faulty tipms with only 1 recall. why does nhtsa allow jeep to rip off customers? it seems clear that jeep has a consistent history of installing faulty tipms so they can reap $1,000 repairs. you cannot see the a/c not producing cold air so i will skip uploading a picture.

The active headrest in my 2014 jeep grand cherokee laredo deployed while driving on the highway without warning. the vehicle has never been in an accident and the headrest has no prior damage before this incident.

The drivers side active headrest deployed without a collision. i was driving in a parking lot and heard a lot sound and was hit in the back of head by an unknown object at the time. after stopping and composing myself and checking myself out as i thought i may have been shot. i realized the headrest had deployed. contactes two dealerships in my area and both said they had never heard of this happening and it was not a recall and not covered under warranty

Service 4wd illuminated on the dash. traction control and abs lights lit up and cruise control disengaged while going down the road. the vehicle is now in the shop for an expected abs module failure.

Vehicle had faulty dtcm (transfer case control module) at 73,000 miles. faulty unit resulted in misreadings sent to transfer case causing transfer case to fail mechanically. no codes or artifacts left behind from fault. dtcm and transfer case both needed to be replaced due to faulty control module. this issue is commonly reported online across jeep forums for vehicles using this dtcm, and fails commonly. when inquiring with dealership on repairs, dealer stated this part is known to fail commonly but no tsb has been issued. opened warranty case with fca regarding failure of mopar branded part on vehicle. fca warranty department was only willing to split repair cost 50/50 (vehicle outside of power train warranty) even after noting this is a known issue.

I recently had the ecodiesel update installed on our 2014 ecodiesel jeep grand cherokee. the statement from the manufacturer is the driving conditions, fuel mileage, and performance will not be impacted due to the ecm update. these are false statements as the updated has greatly impacted our vehicle! fuel mileage as decreased greatly, there is a huge lag in the turbo, and the transmission shifts gears all over the place. the update is unsafe! my wife drives this car with our twin 15 month old boys. the lack in response of the turbo makes it unsafe while driving on the freeway. there is no get up and go, it's difficult to merge into traffic, and nearly impossible to pass. there is no responsivness in the throttle to feel like you have control over the car. we loved this car before the madated update (we live in california, we have to get the update to register the car). no we feel like the car is unsafe to drive with our children in it!

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the limited functionality warning indicator illuminated. in addition, the forward facing camera that was attached to the windshield was defective. the contact drove to st. clair chrysler jeep dodge ram (5224, 1250 s carney dr, st clair, mi 48079, 810-329-2100) where they performed diagnostic testing and gave him the contact a repair estimate. the manufacturer was notified of the failure and informed the contact that he would have to pay out of pocket for the repair. the diagnostic and repair specifics were not disclosed. the failure mileage was 60,900.

The most recent recall to correct engine programming to meet emissions has had a severe impact on engine and vehicle performance. there is a several second delay in acceleration from when the the accelerator pedal is pressed to when the vehicle responds and begins to move, that did not exist prior to recall repairs. this delay is most noticeable from a standing start. the delay in acceleration is a safety concern because when the driver makes a decision to accelerate and the vehicle does not respond accidents could occur.

Tl* the contact owns a 2014 jeep grand cherokee. while operating the vehicle, the brake sensor indicator remained illuminated. the vehicle was taken to an independent mechanic who diagnosed that the brake booster shield was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer and local dealer (palmer dodge chrysler, 11460 alpharetta hwy, roswell, ga) were notified of the failure. the contact was informed that the vehicle was not included in nhtsa campaign number: 17v572000 (service brakes). the failure mileage was 82,000.

While vehicle was stationary, parked in driveway, passenger seat active headrest failed into an open position. as stated by others, and verified by dealer, plastic retaining clips failed and caused an unnecessary release. this is a severe safety issue that needs to be addressed. the drivers side head rest could fail at any moment, potentially causing an accident that results in serious injury or death.

This vehicle has serious transmission problems. transmission shifts hard in and out gears. it also doesn't shift sometimes. very dangerous to drive. had the computer reset several times and it hasn't fixed the problem.

Chrysler (jeep) has a long running problem with exhaust manifold bolts breaking prematurely as in my case (75,000 miles). it is a common problem and places the occupants of the vehicle in danger due to exhaust fumes entering the passenger compartment, in addition to extremely hot exhaust gases creating a fire hazard in the engine compartment. chrysler will not warrant "fasteners" or fix the issue in it's manufacturing plants and leaves the owner with a very large bill to fix it. can you please research and make chrysler responsible for continuing to allow a known and dangerous situation to continue? i have called chrysler and filed a complaint and request for assistance

The "service gear shift" warning has appeared while the car is in motion (6 times) and while parked (1time) and the transmission feels like it is starting to slip and will gear down while driving. the next thing that occurs is the wipers will start on their own and can not be turned off. after the wipers are triggered then the next message will say "until you reach a desired location you may not be able to shift again until serviced". next another random message will appear and then the screen will go blank. this includes all digital functions of the dash. such as speedometer, fuel gauge, tachometer, etc. service engine warning lights are the only thing that will appear. the last time this happened on aug. 2, 2019 the car would not allow me to shift into park or turn the car off. i had to put on the emergency brake and get under the hood where the fuse panel is located and pull the ignition fuse to disable the car. we have officially been to byers chrysler llc. 7 times and have an ongoing communication case with a corporate jeep care associate. we have mutiple videos that can be seen of the actions of the car. three times the car has been returned to us with nothing done except clearing the error codes it generates while this occurs. it is unsafe to drive and is now at the point where it will not safely park and turn off. the image i am including states the the car should be shut off to engage park but it will not allow me to this. i have to pull the fuse while the car is still in gear and running with the parking brake on. this is as unsafe as it can get and there is no clue why this is happening. we have currently spent $1600 to fix the problem and have had no remedy.

I would like to address this issue to jeep about my passenger headrest deploying without any cause while my car was in park for more than 6 hours... after reading more than several threads and concerns from other jeep owners and it also happening to them and the outrageous cost to repair a single headrest including labor is beyond me. i feel cheated out. this repair is almost a 800.00 repair ... why has jeep not made this very repetitive issue a recall? i feel jeep should be responsible for the diag and also the repair for my jeep. i know i am not the only one that has had this issue and has felt the same. i am asking for someone to handle this in a fair manner. being a single parent and not being able to fork money like i am a bank has made this tremendously frustrating.

Leather dashboard is bubbling and jeep chrysler is stating i am no longer covered under my limited warranty. extended warranty only covers power-train. the leather on my entire dashboard has started to bubble and i would like jeep to cover this expense. vehicle is only 5 years old and has 65,000 miles.

Both front seat belts are broken, they will not retract

About three days ago the light came on and i ran a code end it say it 4 wheel dr. system service got it dynastic but it didn’t go off been having trouble been having trouble with this jeep since i bought it into thousand 17 i think they sold me a lemon

Engine shuddered and stopped while in park. tried to restart, but would not start (electrical was fine). had it towed and fuel injector replaced. drove for approximately 75 miles and acceleration ceased on busy highway at 70mph. when able to pull over and stop, would not go into park (even though shifter indicated that it was in park). dashboard indicated that my speed was too high to shift (i do not recall the full message) and it began to roll backwards into traffic. i turned it off and it stopped rolling. tow truck said he had difficulty putting it in neutral. prior to failure to accelerate, there was a heavy rumbling sound when gas pedal pushed; then it sounded like small parts were falling off of the engine; then grinding sound but no acceleration. i saw a brief message about 4wheel drive, but was trying to get to safety, so i do not know what it said. i had a passenger and toddler in the car. frightening!

Driver head rest snapped and hit me in the back of my head while on highway nearly knocking me out, also transmission will slip while in drive and put in park

The car was rolled away from the drive way when park at night few times already .

Driver's side headrest deployed for no reason. vehicle sat in driveway over night and when my wife left for work she noticed the active head restraint had deployed.

Dashboard lights turn on and off, windshield, steering wheel, gear lever, truck slows down, and service shifter

Airbag in headrest deployed while driving on a city street.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the head lamps were replaced more than three times and the fog lights were replaced more than twice due to the light bulbs shorting out without warning. lithia chrysler dodge jeep ram of concord (4901 marsh dr, concord, ca 94520, (925) 246-2295) retained the vehicle for over three weeks because the part for the head lamps was on backorder. the manufacturer was notified of the failure. the approximate failure mileage was 69,000.

Driver seat belt won't retract. upper shoulder harness guide has cracked and is pinching the belt keeping it from retracting. this is a 2014 jeep grand cherokee with 54,000 miles. this is a factory defect and should be covered as a safety. there is not replacement part you have replace the whole seat belt assembly at a huge cost.

Yesterday out of nowhere my passenger headrest deployed, i wasn't in an accident i was just parked and the headrest just popped out of place. i call the dealer and they told me is over $600 of repair. i don't understand why i should pay the repair when it is a vehicle malfunction.

While driving down the highway at approximately 55mph, my passenger seat headrest deployed. no one was sitting in the seat and there was no collision or impact at the time of deployment. see attached photos. this issue has been discussed many times on the jeepcares forum, yet no voluntary recall has been issued by chrysler. i'm filing this formal complaint and will be contacting chrysler to cover replacement cost.

My 2014 jeep grand cherokee overland is slamming on breaks and blinks a red light saying brake with nothing on the road! this is the second camera/ collision detection system it has occurred on, dealership can’t find anything wrong please help before this kills my family! i found that there was already a big investigation on this in 2016 but didn’t involve a recall, i am worried for my safety. jeep wants me to drive the car and track it with a device that records my driving patterns. i don’t see how this is going to help them identify the issues with their fcw ( forward collision warning system) https://apnews.com/d60d7185ec0e4b53a666e32b77b8039a this article above describes exactly what i am having occur. *tr

Sitting in my driveway with car in park & felt something hit the back of my head & heard a pop sound, my head jerked forward. i then looked at the headrest & saw that it had come apart

The engine started misfiring. code reader said #6 cylinder. plug, coil, and injector didn't fix it. dealership diagnoses left cylinder head bad. cylinder 6 losing 65% compression. at 75k miles i was 2 weeks from out of warranty. dealer said it is a known problem but they wait until they go bad to change them. i expect this cost customers a lot of money for a big expensive known problem that they won't take responsibility for.

While driving on the roadway and highway my vehicle will randomly kick itself into neutral and will kill the engine with no sudden warning and or warning lights that there is a problem. the battery will remain on but the engine is off. this has happened on 3 separate occasions since i purchased the vehicle in 2015 more recently this issue began in 2019. after attempting to restart the vehicle it will attempt to turn over the engine but will not start, leaving me stranded in the middle the the roadway. 50/50% chance the engine light will turn on and unknown error. the only way i have been able to move the vehicle is to remove the battery cable and let it sit for 30 minutes resetting the electrical system. though this is a short term fix. i have contacted multiple jeep dealers in the area and everyone i have talked to has advised me they have never seen or heard of this problem. this is a safety concern loosing all power to my vehicle while driving on the roadway and highway. i fear that this will cause a greater problem to myself and the public if the issue is not fixed. i can see a catastrophe if the problem is not fixed. i took my vehicle into a jeep dealership to have the electrics recall problem fixed a few years ago when i was advised from jeep unknown exact date. this is a liability and lives will be hurt including myself if this problem is overseen. *dt*jb

Car will not start, told issue with independent power distribution module failure. told there are recalls but not on my vin. reading issue could also cause vehicle to stall if issue occurred while driving. did have power train recall done and was told could be related.

The power steering becomes ineffective particularly in colder weather. from what i have read online, power steering problems are very common with this year model. this started happening in 2017 to our vehicle. we have to stop the vehicle, move the wheel left & right a few times to get it to start working again. this happens when we are going from reverse, then switch gears to drive. this has happened on a city street, in our drive way, & when turning at a red light, it was very scary for my wife when it happened at the light.

My dash board is separated, meaning the leather is separating from the dash for no reason, this is know problem with these vehicles. my jeep is a garage kept, and there is no reason for this to happen. i spoke with the dealer and they said this is well problem and is not covered under the warranty. they want over $3000 to replace the dash. i see on the internet that there are a lot of complaints, plus i know three others that have the same issue with their jeep grand cherokees. chrysler should replace the dash at no cost to us the customer, these vehicles are in the 40 and 50,000 range and should not have these kind of issues.

I got inside my jeep which was parked in mt garage, in the afternoon to go to work and noticed that the driver side head restraint had deployed, i do not know why, when i had came from work the previous night and got out the jeep it was fine. i looked in the owners manual and it described how to reset it. this did not work, i called the dealer (dayton andrews of saint petersburg, fl.) and they said that it was a know problem and is not covered under the warranty. they want over $800 to replace it,

Car shut off unexpectedly 3 separate occasions after being service by local service shop and dealership. it left me stranded in middle of street.

Makes buzzing noice, vibration from dash on drivers side. when i go 60 70 or more is starts loud then soft. soft buzz and gradually gets louder. does not do it all the time, but when it does it is annoying

The oil filter housing on this car is cracked, leading to a oil leak and pooling problem which is a significant fire hazard issue to the passengers. this happens while driving and when the car is stationary causing a pool of oil to collect in car and drip on floor. this is a known problem - nhtsa has recorded a number of complaints from users (e.g. id 11244788,11230350, 11193883 etc.). the company has also issued a service bulletin: sb-10058301-5939. *tt “parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”*jb

Tl* the contact owns a 2014 jeep grand cherokee. while driving approximately 60 mph, the battery indicator illuminated and the vehicle shut down. the vehicle was towed to an independent mechanic who diagnosed and replaced the alternator. the failure was repaired. the dealer was not called. the manufacturer was contacted and stated that there was no recall. the failure mileage was approximately 75,000.

The vehicle lost partial power while traveling on the highway at approximately 65mph and became difficult to control creating an extremely dangerous situation. there were no symptoms or other indicators prior to power loss. the vehicle is well maintained, 5-years old and has approximately 85,000 miles. initial diagnosis by independent indicated the number 3 cylinder lost compression which should not have occurred on a vehicle in this good of condition but was a problem common in jeeps and chrysler is well aware of the problem. the vehicle was moved to jeep dealer for further diagnosis and repair.

Our daughter purchased this 2014 jeep grand cherokee and within 18hrs of purchase the jeep wouldn’t start. the jeep does not respond to the push button start and no codes appear once the jeep is able to start. on one occasion driving down the road the dash lights blink then turn off and back on. it has left her stranded on at least 5 different occasions where it took over 2hours before it would start. the car battery has been replaced, key fob battery replaced, body control module, and the dealership is still trying to track down the problem. it’s been in the shop for almost a solid month. she has only driven it the equivalent of 24hrs since all this started.

2014 jeep grand cherokee. consumer writes in regard to vehicle problems with emission devices and re generation protocol. *as the consumer stated the vehicle goes into safe mode. *js

I am filing a complaint about the 2014 jeep grand cherokee headrest. on saturday, 09/21/2019, my driver's side headrest deployed while my car was in park. my 17 year old son was in the driver's seat when this happened. the headrest hit him in the back of the head, throwing him forward, almost face planting him into the steering wheel. needless to say, we did not drive my jeep the rest of the weekend. i googled this issue and i am shocked at all of the online complaints about this type of headrest and yet, it fails to be a recall. if my son would have been driving, he could have wrecked, potentially killing himself, my daughter and me. all of the people posting their complaints online said jeep is not covering this issue, and customers are having to pay anywhere from $600-$1025 for the repair. this is a fact. i took my jeep to the dealership and they were going to charge me $1,017 to fix. this is not an appropriate way to treat loyal jeep customers. this is the sixth jeep i have owned. i filed a complaint with the fca and followed-up with a phone call several days later. fortunately, the fca agreed to replace both of my headrest at no cost to me. the dealership has ordered the parts and i plan to get the new ones installed next week. i am filing this complaint because i feel this should be a recall and the manufacturers of the headrest need to make this right. the result could have been worse. i truly do not want this to happen to anyone else.

Oil was constantly running low, and on 2 occasions was found to be empty, even after oil changes. no signs of leaks or oil burning, so i assumed the dealership screwed up. over the summer, the condensation from the a/c was leaving stains on my driveway, but still no signs of oil. a google search of a/c condensation water stains for my jeep revealed that the engine oil cooler might be the cause. sure enough, an inspection revealed oil sitting around the oil cooler. i took it to pellegrino jeep and they confirmed the oil cooler had cracked and needed to be replaced. the repair cost me a little over $1000! unless jeep redesigned this part, i will eventually experience another out of warranty failure. when jeep was contacted, they did not provide any help since my vehicle had 73k miles on it and was out of warranty. my contention is that there really is no way to determine how many miles were on the vehicle when the part failed. its a known fact that jeep changed the design of the part from metal to plastic. the consumer should not be responsible for jeeps engineering errors. i'm fearful that my engine may have suffered irreparable damage, causing premature failure.

The windshield wipers will not turn off and the turn signal blinkers do not work. all was working; the next day the problem started. started the vehicle and the windshield wipers started even though the switch was off. the continued windshield wiper problem made it easy to identify that something was wrong. took it into the dealer for a recall problem (safety recall u65- reprogram powertrain control) and had them look at the new problem, too. the multi function switch was fine but the vehicle needed a new vehicle harness and would cost over $3,500 to fix and install. the dealer would have to order the harness because they do not have any in stock. the dealer charged $145 and kept the car for two days to tell me that. have disconnected the battery several times in an effort to reboot the vehicle computer. looking online this is not the only time this has happened. the problem is unresolved.

After fca issued recall and required update done, dangerous driving conditions exist. the update is referred to as the v08 aem update. after update done suv became dangerously sluggish. when trying to accelerate to merge into traffic, power is dangerously low. this putting the drivers and passengers in danger when expecting suv to perform as pre update. suv also began to lurch forward when coming to a stop, which if not paying attention could cause an accident to occur. in addition suv now shifts very hard, which doesn’t purpose any safety issue, but does make the suv uncomfortable to drive.

Active head restraint (in front headrest) has very weak plastic parts that spontaneously break and cause this safety mechanism to deploy the headrest. this has a very high probability of causing an accident should this spontaneous deployment happen on the drivers side. this could occur without the automobile being in an accident. fiat chrysler refuses to acknowledge the weakness of this safety mechanism even though this is an extremely common occurrence.

Passenger headrest deployed (violently and loudly sprung forward from its backing) during slow speed neighborhood driving for no reason. this could have caused significant harm to a passenger’s head/neck had someone been sitting in the seat. the deployment itself was so loud that it scared and distracted the driver and could have caused an accident.

Tl* the contact owns a 2014 jeep grand cherokee. malfunction indicator warning had displayed vehicle would not properly accelerate faulty engine cylinder head the contact stated while driving at various speeds the vehicle would hesitate to accelerate and while idling the front end of the vehicle would vibrate. during the failure the “malfunction indicator” sensor light had displayed. the vehicle was taken an independent mechanic who diagnosed that the engine cylinder head was faulty and needed to be replaced. the manufacturer was notified of the failure but no assistance was offered. the local dealer was not notified. the failure mileage was 88,000.

Had the ecodiesel aem recall done, the drivability of the vehicle with the turbo lag can be dangerous at times, the lag can be several seconds, and when merging with traffic entering traffic you have no idea when it comes and goes.

My vehicle caught fire after sitting for 2.5 hours and was completely damaged. the front end was completely damaged as the pictures will show. interior was damaged

The headrest on the driver seat deployed while the car was stopped in park and not in an accident/collision. when attempting to rest the headrest it was clear that the plastic part that keeps the headrest from deploying was broken.

The car burns excessive oil, the only warning of this is the car shuts off power regardless of the speed and location (i could be driving 65 mph and it just shuts off power to the engine ) and the check engine light comes on. anyone behind be can crash into me and there is nothing i can do. jeep says the oil burning is normal. (5 quarts in 4000 miles is not normal) not having any warning notification of this is not normal.

Service shifter. red dash warning that states "service shifter" comes on at random times during vehicle operation, while moving slowly in the driveway at highway speeds, while backing and moving forward. no rhyme or reason as to what will trigger the warning. has been occuring for several months now.

Tl* the contact owns a 2014 jeep grand cherokee. the contact took the vehicle to the dealer three times for an unknown emissions recall. the contact stated that the vehicle had to warm up for ten minutes before pulling out and accelerating into traffic. the contact stated that the failure recurred with the throttle response being delayed when attempting to accelerate. auburn chrysler dodge jeep ram (1901 grass valley hwy, auburn, ca 95603, 888-268-8026) stated that the vehicle performed like other vehicles that needed the emissions reflashed; however, there was no remedy. the manufacturer was notified. the contact believed that the failure occurred after the emissions recall repair was performed. the failure mileage was 65,182. the vin was invalid.

Drivers headrest deployed for no reason. car was parked. plastic clip broken and cannot reset. required to buy new headrest unit. seen numerous complaints already filed.

I took my vehicle to the dealer for service and to allow them to perform a recall to the emissions system per the notice i received. i picked up the vehicle and went to pull out into traffic and despite leaving plenty of room to accelerate, the vehicle took a very long time to move over 15 mph despite pressing the pedal harder. i ended up impeding traffic as it took so long to get moving. this slow response continued for the first 15-20 minutes and improved some, but not to normal operation. it was already late in the day, so i thought i would return to the dealer the next day to see what the problem was. the next morning, the vehicle again has very long delays from the time you depress the accelerator and the time it actually moves. it again improved once it warmed up, but still feels like it is starting in 2nd gear and has an unacceptably long delay before it moves from a stop. i feel that this is a safety issue as the vehicle now cannot merge into traffic within a reasonable amount of time. in addition, the exhaust seems to have been regenerating the dpf multiple times as you can smell the odor and feel the heat in the floor of the vehicle. i am concerned that it may be overheating the exhaust which could pose a fire risk, as well as the lack of pedal response which could cause a collision if it unexpectedly loses power upon pulling across traffic. i have a message to the dealer, but have checked the recall related forums and have found that this is a known issue with this update, and that fca has no known fix. the recall letter stated that there would be no driveability impact due to the aem update and no significant impact on fuel economy. this supposed epa emissions recall has made my vehicle unsafe and increased the amount of fuel consumed.

My passenger side active headrest deployed while i was driving my vehicle down a local street in lincroft, nj. the vehicle had approximately 75k miles at the time. the vehicle was not in an accident and upon visual inspection the plastic part that latches into the fixture snapped off leaving the headrest permanently damaged.

My driver's side active headrest deployed without being in an accident and not moving. there are a couple of broken plastic pieces that allow to rest to deploy

Dealer told me i have a slow power steering leak with rack and pinion steering. seems to be a common issue with this model and year vehicle that has potential safety impacts for potential fire, yet i don't show this as a recall affecting my vehicle.

I am having an issue with the jeep shifting into gear. the vehicle shifts really hard from 3rd to 4th gear. at times causes the check engine light to come on and stay on for a day or two. this has been happening more often. i had in the shop in spring when it started doing it but nothing could be found wrong with it. i just cant afford keep taking to dealership to have a diagnostic done on each time.

On 8-11-2019 i was driving straight on a paved road with my wife in the passengers seat at 35 mph. i heard a very loud pop and my wife laid forward on her lap in severe pain. the noise sounded like a gun shot. we both thought that my wife was shot by a gun. she yelled in pain. she asked me to check her head and neck for any signs of blood. i pulled over and checked her out. i noticed at that point the passenger side active headrest had deployed and struck her in the head. we were not in a accident or impacting anything. she had headaches, neck pain ,vomiting and loss of sleep for two weeks. i have called and e-mailed chrysler and they opened up a case. chrysler sent out a inspector to inspect our jeep at the jeep dealership. this active headrest deploying is very dangerous. this has caused serious injuries. no more people need to get hurt because of these defective deploying active headrests. we need a mandatory factory recall issued. no more drivers or passengers need to go thru the pain that my wife experienced.*dt *dt *dt *tr *tr*dt consumer stated vehicle is fixed.*jb

The headrest on my 2014 jeep grand cherokee deployed. the vehicle was sitting in my garage. i tried to reset it but noticed the plastic brackets were broken and it cannot be repaired but needs to be replaced. i am very thankful that my child or myself was not driving at the time, not only does this have the potential to cause serious head or neck injury but also safety issue should this deploy while operating the vehicle.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that he experienced several failures with the vehicle. while driving various speeds, the contact heard knocking and banging sounds coming from the engine without warning. the check engine warning indicator eventually illuminated after the failure persisted for some time. the contact drove the vehicle to port jervis chrysler jeep dodge (131 kingston ave, port jervis, ny 12771, 845-856-6211) where the transfer case was replaced; however, the failure continued. the transmission was ultimately replaced twice by an independent mechanic. also, as the contact was closing the rear hatch, the contact noticed smoke coming from both license plate bulbs. the contact immediately shut off the vehicle and removed the bulbs from their sockets. the contact called an unknown dealer to have the bulbs replaced and was given a quote of $250 per bulb. the light bulbs had not been replaced. also, when the contact activated the cruise control, the cruise control continued to function even when it was attempted to be disengaged. the contact had to place the vehicle in neutral in order to disengage the cruise control. the contact also experienced several other failures with the vehicle, including other electrical, engine, and suspension failures. the manufacturer was notified of the failures and stated that there was one recall on the vehicle. no further assistance was offered. the vehicle had not been repaired. the failure mileage was 40,000.

Bubbling of paint in multiple locations on the front rim of hood. jeep will not cover since just out of 5 year warranty, however it is a known issue. *dt *tr

On 9/6/19 while traveling at a low rate of speed on a four lane road the driver's side headrest "exploded" propelling the front half of the headrest violently forward. this caused a hard hit to the back of my head that left me stunned. i was unsure of what happened until i was stopped at a light and could see that it had split forcing the front half into my head. if i had been traveling at a higher rate of speed or merging onto the nearby interstate that was my destination, this impact likely would have caused me to have an accident. the hit was so forceful that i am concerned it may have done some damage to my neck, so i may have to seek medical care. once i got home i did a google search and found many reports and lawsuits regarding this defect in the active head restraint headrest on chrysler/ jeep products. i am the original owner of this vehicle and it has never been in an accident. surely this issue merits a recall.

Tl* the contact owns a 2014 jeep grand cherokee. the vehicle was taken to dch chrysler dodge jeep ram fiat of temecula (26845 ynez rd, temecula, ca 92591, (951) 225-4541) for a software upgrade per manufacturer recall number: v08. after the repair, the vehicle was inoperable. the contact mentioned that when the vehicle was started and the accelerator pedal was depressed, there was a delay in acceleration. the contact mentioned that the vehicle would not accelerate over 6 mph. the vehicle was taken back to the dealer for diagnostic testing, but the cause of the failure could not be determined. the manufacturer was made aware of the failure. the failure mileage was 49,000.

While driving, the drivers side head rest was activated causing the active head restrain to be deployed.

Takata recall as i was driving on a street and was trying to turn, my steering wheel stopped working. it wouldn't turn at all so i had to pull over and call for help. i got it to a shop and the electric power steering pump went out.

Drove my car a short distance to a destination. turned the car off to complete my errand. returned to my car 10 minutes late and my car would not start. the equipment would come on,i.e. radio, lights, but brake seemed to be locked and engine would not start. this happened during city street driving. i just purchase the garden the dealer about 3mos ago.

On our 2014 jeep grand cherokee the plastic seat belt guide, on the passenger side has cracked pinching down on the seat belt rendering it not usable. the seat belt will expand out, however it does not retract in due to the pressure from the broken piece. the seat belt will not stop the passenger in a sudden impact and has enough slack that you can easily make contact with the dash and steering wheel. this malfunction occurred while stationary.*dt comsumer stated it was not taken anywhere for diagnosis as i have been a mechanic for over 30 years. i did not keep any records but i did fix the problem by trimming the plastic on the upper side of the seatbelt opening to allow free movement. this did not in any way compromise the integrity of the seatbelt or the ability for it to perform it's job as the top of the plastic trim should not have been touching in the first place. the plastic guard is there to keep dirt, dust and little fingers from getting inside the belt assembly and performs no other function. by removing 1/8" from the top of the opening, the seatbelt is now free to move back into the seat belt retractor and still provide protection from anything entering into the seatbelt area behind the plastic trim. seat belt does not work because of poor design.*jb

Safety issue as the passenger seat belt will not retract. *dt

Bought the vehicle used from a local used lot. noticed about a week later after it had rained a couple of times that water leaks into vehicles front, driver and passenger side floor boards and also filling up the battery box when it rains or vehicle is washed. have had the windshield sealed and it's still leaking. i believe that it's coming in from "a" pillars down to the rocker panel seam seal. it has caused rust to form on under dash components and under the driver seat. it's causing electrical components to corrode and to act up. also the cel to come on saying that all modules have no contact with the ecm/pcm. the water leaks as it sits or even when driving down the road.

I have a 2014 jeep grand cherokee diesel model when i’m driving a lot of diesel fumes enter the interior of the vehicle i changed cabin filter and still have this problem

Tl* the contact owns a 2014 jeep grand cherokee. while refueling the vehicle, the fuel filler neck came off while removing the fuel pump. the failure caused fuel to spill from the vehicle. the vehicle was not diagnosed or repaired. the manufacturer and dealer were not notified. the failure mileage was 80,000.

We have had problems with our 2014 jeep grand cherokee for about 2 years with some delay in acceleration when at complete stop and then lurching forward. our alternator is now needing to be replaced and is not on the recall list for 2014 jeeps with defective alternator. ours clearly has a defective alternator.

I was driving my 2014 jeep grand cherokee when it shut off while i was driving 40 mph luckily i was in a parking lot and could slow down to the shoulder where i was then pushed away from traffic they said it was due to a short in my tippin and my fuel pump went my truck was brought brand new and barely has 50,000 miles on it and over 2000 complaints for the same thing for faulty equipment put in the vehicles from 2005 to 2014 and chrysler does not want to be held accountable so they have not put a recall on it and it is an open lawsuit that i saw it cost me over $3000 to get this fixed and this could really have went a different way i could’ve been hit and killed chrysler needs to be held accountable but i guess they won’t make a recall and less someone is killed

Tl* the contact owns a 2014 jeep grand cherokee. while driving 30 mph, the passenger seat head rest released forward. the vehicle was taken to larry h. miller chrysler jeep dodge ram riverdale (located at 1481 w riverdale rd, riverdale, ut 84405, (801) 528-7478) where it was diagnosed that the head rest and rear of the passenger seat needed to be replaced. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 92,000.

Lifters collapsed into the engine at 145k miles requiring installation of new engine. vehicle was less than 5 years old. at 2 years of age vehicle was making knocking noises and the check engine light was on. we brought it in for repairs multiple times replacing all lifters, rockers, cam shaft and catalytic converters all at our expense. each time the check engine light came back on in less than 2 weeks and the knocking continued. after spending all of this money the end result is having to spend more on the new engine.

While driving lost power steering. vehicle was in a parking lot when this occurred.

Takata recall when i press the start button in the jeep it hesitates to start. sometimes have to do it couple times, then it shifts funny when you press on gas like it doesn't get enough power.

Airbag light came on at 106,000 mi. was told it was an issues with the wiring in the head restraint. would need to have head rest replaced for $700. i don’t believe there is any reason this should have failed as the car has never been in an accident

The vehicle hesitates to start when pushing the button. takes multiple repeated times to start.

Vehicle was stationary, in park. driver's side headrest spontaneously deployed and broke the bracket.

N58 my jeep did something weird on 4/21/2019 dash lights came on like abs and traction control light was on in the dash but the push button light down below the heat buttons was also on. also service 4 wheel drive was flashing on the dash along with the selector wheel on the left of the dash screen went to terrain mode all by it self.also on the screen it chimed 4 wheel drive unavailable. i was in drive and driving straight.

Have had repeated failures of headlight bulbs on 2014 jeep grand cherokee with bulb cost alone ~$250 per bulb. lifetime of bulbs is far far below that of bulbs for other model cars (not jeeps) i have owned in past and currently own. most recent bulb failure was in april 2019.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 75 mph, the check engine indicator illuminated. the contact took the vehicle to an independent mechanic where it was diagnosed that the engine needed to be replaced. an unknown dealer and the manufacturer were notified. the manufacturer was made aware of the failure and informed the contact to call nhtsa. the failure mileage was 72,000.*dt *tr

I had my vehicle in for an oil change exactly 2 months ago, mileage was at 58733. the other day after a trip out of town, i noticed a large puddle of oil under my car. take my car in to the dealership, mileage is now at 60579, thinking maybe something wasn't tightened properly after the oil change to find out that my oil filter adapter housing is leaking down the bell housing. the oil leak was noticed while vehicle was stationary. my vehicle is no longer under extended warranty, it just ran out 7 months. repairs cost me $1200.00. i reached out to dealer after reading all the known issues with this problem with jeep and asked if the housing could have been cracked upon the last oil change. obviously, i do not really drive that much but after this long trip is when the oil really poured out of the car.

Abs and stability light came on while driving 45 mph also the dash says service four wheel drive it all happened at the same time i think it might be part of the abs recall

In cold temperatures, the jeep quadralift air suspension system freezes and shorts out the relay. this renders the air suspension useless and makes driving unsafe. my vehicle was fixed only to have the unit fail a week later with the same issue. there is clearly a defect in the design of the system in that it does not work in cold temperatures.

Driver side air conditioner blows hot air even when temp is set as low as 63 degrees while the passenger side works normally. service rep at dealership informed me that this is a common problem with jeep vehicles. was told repairs could be over $1000. if jeep knows that this is a reoccurring problem, why should i have to pay for their error?

Vehicle does not reliably start when the brake and engine button are pushed. the dashboard lights up, but there is no message and vehicle fails to start. i often have to try 3-4 times to get the vehicle to start, ultimately having the key at the push start button. key fob batteries have been replaced several times, star case was opened, and win module replaced. vehicle has been in for service many times for this issue, which remains. chrysler case management is well aware of the issue. the only "possible" connection found is an incompatibility with cup led lighting and key fob technology. in addition to being frustrating, it is a safety issue.

Squeeling on every start up. hard shifting several complaints. chrysler has issued a service bulletin #07-002-15 rev. a to address a screeching noise on startup, or more specifically an idler pulley noise during cold start on the vehicles listed below: 2014 – 2015 jeep cherokee 2011 – 2014 jeep grand cherokee 2011 – 2014 dodge durango 2011 – 2014 dodge charger 2011 – 2014 dodge challenger 2011 – 2014 chrysler 300 2011 – 2014 dodge journey 2011 – 2014 chrysler 200, dodge avenger 2011 – 2014 chrysler town and country, dodge caravan the bulletin applies only to vehicles built on or before september 01, 2014 and those vehicles equipped with 3.2l v6 24v vvt, or 3.6l v6 24v vvt engine. chrysler states that the sound is a loud high frequency screeching noise on startup that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees c (32 degrees f) and below. the fix is a new updated idler pulley #05281301aa idler pulley

Constantly will make a squeeling sound every morning on start up. lasts over a minute - not even on cold days! have had it looked at - state can't duplicate the oeuvre (of course because it's always the first start up! rough idle every 2-3 minutes, transmission shifts hard out of first gear. pour fuel economy as well. maintenance has been done. just bought the car - several issues

Noticed when i was on the freeway steering got really wobbly thought it was because i roateted my tires however popped my hood and notice my power steering reservoir was empty filled it up and than noticed green all over my driveway.

Went through a car wash and 2 minutes later abs and traction control light came on in the dash also service four wheel drive came on with a chime sound i took the vehicle to have code read and stored codes are as follows u041500, u040300 the abs lights and traction control light and service 4 wheel drive light went off a day later was told a possible water got into something and then driedout

Oil cooler leaking, chrysler corp change part that used to be metal to plastic in 2014 and these oil coolers leak/ seals wear out at low miles. jeep just started to leak oil and from a part that should not fail at 80k miles

I have a service shifter light coming on constantly as well as some random radio station changes. it all started after last recall was fixed. i love my jeep but am so frustrated.

Active head rest on passengers side deployed without being in an accident. had my vehicle in for service, brakes and oil, at the dealership.

Can not fuel vehicle - nozzle keeps clicking off. we got stuck in gas station out off gas because of this on going problem. never ending problem !

After the emissions recall, my jeep has dangerous lag on acceleration. you press the gas pedal and there is a 3-5 second delay before anything happens. very dangerous when pulling out of my driveway etc. additionally the fuel economy has decreased substantially. any help with this is greatly appreciated. thanks, mike

The active headrest deployed while pulling out of a parking garage for no reason.

Manufactures seatbelt failure in my chrysler jeep grand cherokee both front seat belt have became non-operational while traveling on a hwy in yellow stone, wy. on june 24, 2019, both front seat belt became non-operational. they no longer retract or stop when tested. two years ago my curbside rear passenger belt fail to release trapping my daughter in her seat. i was forced to cut her free and replace the entire mechanism. i have searched online and found hundreds of people complaining about the same problem. my jeep is currently unsafe to operate until i buy and install two new front seatbelts. this will cost the average american over a thousand dollars to repair. many will just drive unsafe automobiles due to the outrages cost.

The goodyear wrangler sr-a tires have all started to dry rot and because of that the vehicle has had 2 flat tires in 3 days. the tires are 2 years old and no where near the 50,000 mile tread life. so 2 times in 3 days we where driving and we have gotten a flat thankfully not a blow out but these tires are junk and need to be recalled.

While sitting at a stop light, i hear a pop noise from the passenger seat, i hear my mother in law yell ooow, the headrest popped out and hit her in the back of the head.

Vehicle was in motion when the driver seat headrest deployed - no accident nothing.

Driver seat belt stopped retracting. had to pay over $500 for repair. moon roof started leaking, after two trips to the dealership, had to pay $750 to have it replaced.*dt*jb

Vibration coming from windshield/ wiper area on drivers side when traveling around 65/70 mph. very loud and annoying.

Active headrest on the driver's site deployed while sitting at a red light. vehicle was stationary, in drive mode and running. upon inspection, it looks like the plastic part that holds the headrest in place broke loose on both sites of the restraint system.

Seat headrest popped out while i was driving 6/24/19; unable to push back in place

While in park, the driver side active headrest deployed in my 2014 jeep grand cherokee. my vehicle was not in a collision, nor has it been in the past. the vehicle computer shows no evidence of a collision or cause for deployment of the active headrest. the vehicle was at approximately 77,000 miles when this occurred. i was unable to reset the active headrest, and the local dealership was unable to do so as well, indicating it needed replaced. upon investigation online, and inspection of the headrest, i found that there were broken plastic pieces in the back part of the headrest that appeared to be the cause of the failed active headrest. it appears evident to me that a defective part of plastic broke and made the headrest deploy.

Active headrest collision system randomly deployed while i was driving. appears to have some kind of retaining mechanism failure as i cannot clip it back in. many others appear to have had this issue as reported across internet forums and still no recall.

Tl* the contact owns a 2014 jeep grand cherokee. while driving approximately 60 mph, the vehicle stalled without warning. the contact was unable to restart the vehicle. the vehicle was taken to breeden dodge chrysler jeep ram (located at 5900 us-71 bus, fort smith, ar 72908, (479) 646-4731) where it was diagnosed that two of the six injectors were inoperable and needed to be replaced. the mechanic was unable to explain why the injectors failed. the wiring harness to the injectors were disconnected and reconnected, but the failure recurred twice. the manufacturer was not contacted. the approximate failure mileage was 95,000.

A message displayed in our screen that the 911 car phone needed servicing and to contact the jeep dealer. at that point the gps malfunctioned, the front and back defrosters started to function at full speed at 78 degrees and absolutely none of the radio functions were useable. uconnect sent jeep dealer an update for the radio and the update failed. we were told our jeep needed time the radio to be replaced. but we could only get a refurbished radio and there weren’t any available. it has been 4 weeks and uconnect informed us that there has been an additional delay on the refurbished radio. we requested a new radio be installed and a rental car provided to us until the radio is fully functioning. we are informed by both jeep dealer and uconnect there is nothing that can be done for us until the refurbished radio becomes available. this is totally unacceptable. a new radio vendor should be used. uconnect is inadequate to service their product in a timely fashion, cannot provide a new radio replacement in stock, and only can offer refurbished radio replacement and cannot give a date when one will be available. we live in illinois but are vacationing in california and our car is stuck on 78 degree defrosters.running full speed. no gps or any other features associated with the radio.

My vehicle has a long crank but will not turn over. stuck numerous times. the dealer said they can't find the problem but i see online that earlier models were recalled for the same problem. it was said a faulty fuel pump relay. am wondering if this is the same problem.

Tl* the contact owns a 2014 jeep grand cherokee. while attempting to merge into traffic from a parking lot, the contact depressed the brake pedal and the vehicle independently accelerated. the contact stated that excessive effort was needed to stop the vehicle. the vehicle was taken to dave syverson chrysler (located at 2310 e main st, albert lea, mn 56007, (507) 373-1438) to be diagnosed, but the mechanic was unable to retrieve a fault code on three separate occasions. the contact stated that the dealer replaced several of the computers in the vehicle, which possibly included the ecm, pcm, and tcm; however, the failure recurred. the vehicle was not repaired. the manufacturer was not contacted. the approximate failure mileage was 49,999.

Every time i fill up my gas tank my vehicle will stall out. this has been going on for months now. i took it to the dealership and they are telling me this was a known error and chryster has made modifications to the gas tank/vaper lock but i am responsible for the $1600 it will cost to fix it. if this is a known defect, then it should be covered under a recall.

"service shifter" warning appears on dash. while driving on city or highway. all lights on shifter are lighted up at one time. ie. p,r,n,d,s all lite at once. brought to dealer for pcm update. this did not fix the issue.

No low battery warning light, only show a warning if alternator is bad and not charging battery. thus, car can stop without warning due to low battery because of wear and needing replacement- without warning. when this happens, everything in car works on electricity can cause a very bad accident if stops in traffic. also, with no key override when the car electrical module will not read to the key fob if you are in or out of the car you can not open doors or windows or turn on or off anything, if doors/windows locked when this happens this is very dangerous-no way to get out or in. if stuck in the desert without help and car module stops picking up key fob one is sol. lots of complaints online. very unhappy with the fact that chrysler creates recalls only for a select few when they know that they continue to use the same faulty technology on most of their cars they build. my rear door module stopped working and i had to replace it and it cost me over $500. when going online i see that chrysler had a recall for this problem for older models but would not cover the newer years although they used the same faulty technology on them as well. fortunately, i had just parked my car in the garage and did not lock the doors so we could still get in it and have it towed.

The active headrest restraints on my passenger seat has deployed. there appears to be 2 broken plastic pieces that held a small metal rod that appears to have clipped to a release - which is still in place - as the rod was still held by it. upon further review on the internet, this seems to be a common occurrence with this model of jeep/dodge headrests.

While driving my 2014 jeep grand cherokee, my drivers side head rest "exploded" and hit me in the back of the head. the force pushed me forward and i immediately thought i was rear-ended. i ended up with a severe headache and sore neck. i can see this defect easily causing an accident. i was driving straight ahead, but could have easily lost control if i was going around a curve or expressway ramp. *tr

Head rest deployed. the car was not hit or in an accident. no one was in car. it was noticed after i got in the car.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 35 mph, the low battery voltage warning indicator illuminated, the windshield wipers activated, and the display screen went blank. the contact heard an abnormal noise before the engine turned off. the contact made multiple attempts to start the vehicle, but was unsuccessful. an independent mechanic stated that he could smell smoke from the alternator. the vehicle was towed to the contact's residence. the contact called marburger chrysler dodge jeep ram (located at 1310 e dixon blvd, shelby, nc 28152, (704) 484-0049) to notify them that the vehicle was experiencing failures similar to what was listed in nhtsa campaign number: 17v435000 (electrical system). the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 53,000. *tr consumer has replaced the alternator. *jb

Our dealership completed epa and carb emissions recall v08 for 3.0l diesel emissions on 20 may 2019. mileage out was 63,819. 200 miles later, we started the vehicle as normal. less than a mile later, as we started to accelerate onto the highway, the check engine light came on and our vehicle's information center displayed two separate diesel exhaust fluid (def) related warnings. the first saying def needed service/contact the dealership, while the second warning said we could not restart the vehicle after driving another 200 miles. we immediately found a safe spot to pull over and called the dealership. the acting service manager advised us that it was safe to drive the vehicle to the dealership as long as there were no obvious performance issues. he said it was probably emission related, that we would be ok if we didn't drive over 200 miles. he said going over 200 miles might abruptly put the vehicle into a "limp mode"! we were 150 miles away from the dealership but the vehicle was otherwise operating normally, so we took the service manager's advice and drove to the dealership. our jeep is an off-road, trail-rated, go anywhere vehicle designed to be used out in the wilderness/national parks as well as on the highway. it is an unacceptable safety hazard for the vehicle's computer to have control over starting because of an emission violation/problem. especially when in a remote location where a reliable vehicle is paramount to safety. moreover, there is significant potential for a serious crash if the vehicle abruptly goes into a "limp mode" either out on the highway or at a stop light. to date, our dealership has not found a solution to the check engine light nor the def warnings. they are keeping our vehicle and working with fiat/chrysler automotive (fca) representatives and engineers on a solution.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the recall repair failed to provide a permanent solution for nhtsa campaign number: 16v240000 (power train). months after the repair, the gear continued to shift out of gear intermittently. south county chrysler dodge jeep ram (455 automall dr, gilroy, ca 95020, 408-848-3155) serviced the recall campaign and did not provide further assistance. the contact took the vehicle to a car wash and the vehicle failed to remain in neutral and kept shifting into park. the manufacturer was notified and indicated that the auto park feature was unable to be turned off. the failure mileage was not available. *bf**jb

Blind spot monitoring goes out every day. the amount of time from starting the vehicle to when it stops working varies, from immediately after starting the car to as much as 30 minutes after. there doesn't appear to by any specific scenario causing it.

Oil filter housing: between my two oil changes i noticed a small oil leak under my 2014 jeep grand cherokee limited 3.6l. i took it to the jeep dealership and i was informed the leakage was do to a bad "oil filter housing" and the part with repairs would be 799.99. i asked if this should be included under my 5 year / 100,000 warranty but they said the warranty expired on 10/24/2018 and today is 2/5/2019. i called chryler and they said there is nothing they can do and they cannot offer to cover the repair; it would be an "out of pocket expense". so i googled this issue and it appears this is a known issues in all the forums and threads i read. apparently chrysler changed this part from metal to plastic part for their 2014 models and later and now the part is failing all over the place. i registered a case number with chrysler but i probably should not post that in a public forum. i am hoping to eventually have this item as a recall item for 2014 and newer vehicles. the car was stationary and i first noticed the issue.

The headrest of the drivers seat deployed while i was driving. i was driving on a highway with cruise control and and the vehicle was at a steady speed with no sudden jolts or stops. i heard a very loud pop and the headrest hit me in the back of the head. the incident startled me and caused me to hit my breaks.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 10 to 15 mph, the driver’s headrest air bag abruptly deployed. there were no injuries. the vehicle was taken to romano chrysler jeep (215 w genesee street, fayatteville, ny 13066, 315-637-3101) where it was diagnosed that the driver’s headrest air bag needed to be reset. the vehicle was not repaired. the manufacturer was contacted and stated that there was no recall for the failure. the vin was not available. the approximate failure mileage was 58,000.

I have owned 5 jeep cherokees and this has to be a lemon.i purchases it new. i have had many many recalls, most major. recently i heard water splashing under the passenger seat, which resulted in water coming into the passenger side flooding the carpet. i was told that the box holding the battery was where the water was located. they have been working on it for two days and can not find where the water is entering. now they are preparing to remove the trim for a possible location. they checked with my extended warranty company and they said this was not covered. i am afraid this issue will cause a fire in the vehicle since the water is entering the electrical system. i was told no recall from chrysler addresses this major issue with jeeps, even though is is common. i am afraid to look at my bill if they ever find the leak. we have been having major rain here in georgia this year and it is not used very much, so it was stationary when this happened. i was told this was a very difficult task to find where the water was entering the vehicle, and they had many jeep vehicles with similar issues. i have no idea when i can get my vehicle back. i cannot upload photos as they have the vehicle.

Will push to start while my foot on brake and it will not start. lights radio all interior will turn on but engine will not start . it happens at first attempt in the morning and it will happen at all hours of the day. it could be off for 15 minutes to 5 hours and it will stall the same. its parked in garage, but its the same if i leave outdoors. this has become an every day thing for the last 3 or 4 months.

The 'service airbag system' display and airbag light comes on and off. i had it repaired but the dealer said it's not covered under the 'safety warranty' . i think it should be.

The defrost and temperature will it stay constant. i can set the temp to 70. it will get super hot and minutes later it feels like the ac is on. the defrost doesn’t work most of the time and will not defrost the mirrors

Seats - drivers seat - seat controls brok away from the seat. seat control trim replaced, seat frame replaced, problem has returned again. radio - screen goes black randomly. radio replaced 2 times and module once these are over various dates an currently an issue again. will select current date

Tl* the contact owns a 2014 jeep grand cherokee. while driving various speeds, the service shifter warning indicator illuminated. the vehicle was taken to stockton dodge chrysler jeep ram (located at 3333 auto center cir, stockton, ca 95212, (209) 956-1920) to be diagnosed, but a failure code could not be located. the vehicle was not repaired. in addition, while driving on the freeway, all the warning indicators on the instrument panel intermittently illuminated. the vehicle was taken to lodi chrysler dodge jeep ram (located at 1255 beckman rd, lidi, ca 95240, (209) 263-3999) where thirteen codes were found, but not a failure code. all thirteen codes were reset. the vehicle was not repaired. also, while driving, the vehicle stalled, the check engine warning indicator illuminated, and the windshield wipers operated independently. the vehicle was able to coast to the side of the road and was towed back to lodi chrysler dodge jeep ram. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and did not assist. the approximate failure mileage was 63,000.