2013 JEEP Grand Cherokee

TIPM needed to be replace in our 2013 Jeep Grand Cherokee.

Front windshield wipers would not turn off, one speed only, rear wiper not working, brights not working, had to replace a faulty Total Integrated Power Module (TIPM).

Vehicle turns itself off while driving, or will start and then shut itself off. Car has shifted to 4 gear on its own (on fwy going 65 miles an hour). Fuel Pump Relay repaired and replaced 4 times and car is still turning itself off. Has been at dealership since 6/11/2018 as it happened again and I have opened a claim with Chrysler. Also ignition module replaced by Chrsyler in 5/2016. Constantly been in to the dealership for car unlocking itself, not wanting to start or tuning itself off.

Currently car at dealership for turning itself off on 6/11/18 and bolts on engine block have broken off and are stuck in exhaust (quote is 2,000 to fix)

First, too many recalls for a 2013 vehicle of any type however, with the most recent involving the announcement on the Chrysler/Fiat – Pacifica Mini Vans sudden stop without warning seems very close to the recall announced on the 2013 Jeep Grand Cherokee which we own. The recall states that the alternator on our vehicle may experience diode thermal failure due to cyclical lods induced by EHPS. When the diodes fail, the alternator will no longer supply electrical energy to the vehicle & lead to stall without warning & increase risk of a crash. Chrysler/Fiat has not shown any immediate response to the urgent need for replacement parts to eliminate this issue to protect their customers. This has been the behavior from C/F in each of the additional recalls thus far. This is a very dangerous situation & without any concern to rectify it sooner rather than later leads thousands of drivers in very serious conditions. Is there any correlation to this recall and the Pacifica? Has C/F connected the dots in their manufacturing processes? We have been committed Jeep owners for over 25 years, we\\\\\\\'ve owned at least 5 Jeeps at one time over the course of 25 yeras but we will never, never, never purchase another based on the total number of recalls on our 2013 J/Grand Cherokee. It no longer holds any confidence or security and yet, forced to continue to drive it under these circumstances. Thank you, Jackie Marr

TIPM failure. Does not turn over when starting. Issued a recall a year ago for the fuel pump relay, but obviously that is not the problem.

We purchased the auto in December 14 2015 that had been in a rear quarter panel wreak. We noticed that the vehicle would not start on occasions and some of the dash lights and door fobs not working. We took the car to the jeep dealership in Bismarck nd . While they were assessing the problem they said some of the wires were corroded and they would replace. After they replaced some wires they came back and said the problem is the tipm. They said the recall would not cover this vehicle because it has been in a wreak and the wreak caused the problem. Since we had the vehicle we have not received a recall notice. By doing some research found out about the tipm. Vehicle nit fixed yet and they want $1200.00 to change out the tipm.

random electrical issues. Dash lights and or wipers come on for no reason (multiple times). Car won\'t start (multiple times).

I have had 2 identical situations where I am making a left turn on a double lane and I lose all engine power including power brakes + steering. Both times it just shuts off in the middle of my turn and I have to coast to curb to restart. I have to push super hard on the brakes so I don’t drive onto the sidewalk. Both times this has happened I’ve had about 1/4 tank of gas.

Jeep dealership had my car for 4 days the first time and couldn’t recreate the situation. When it happened again the other day Jeep dealer and corporate both seemed to not care, didn’t return my initial panicked phone call and said if they can’t recreate the issue that they won’t fix anything. Neither offered me a resolution if dealer can’t find issue. Claim any recalls have been fixed.

Vehicle has sporadic difficulty starting and displays weird light warning messages although lights are fine. Dealer service center thinks perhaps TIPM although couldn’t get the vehicle to display symptoms while in the shop. Expects 2013 jeeps to be added to recall at some point but no idea when

My problem has persisted since I purchased the vehicle in November of 2012. I hit the ignition switch and the car starts and then dies. I try to hit the button again and it just cranks and cranks and won’t start. The only way to get it to turn on is to cycle on and off the ignition switch and try it again. I brought it into the dealership and they said unless they can recreate the issue they can’t identify the problem, and also claimed they did research and couldn’t come up with any similar complaints and sent me home. I did about five minutes worth of online research and found the TIPM issue along with countless complains about ignition switch issues. I called the dealership and reported my findings. They were familiar with the TIPM issue, but said they can’t just replace a part unless it can be proved that is the issue.

This car has caused me issues from the start. The AC issue was the start. It’s had 2 compressors now. It made this awful grinding noise and would shake the whole car. So far since the compressor replacement last month it has been good. Now in April it started randomly not starting and trying to stall. It randomly makes a high pitched noise and won’t respond to touch. I took it in at 35900 miles to get it checked. Nothing was found. Issue has happen 4 times in 3 months. Going back Monday to hopefully get it fixed but it looks like a TIPM issue. It’s an early run 2013.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that gillman chrysler jeep dodge ram located at 10585 w sam houston pkwy s, houston, tx 77099, (832)553-0100, had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the vehicle was taken to fort collins jeep (224 w harmony rd, fort collins, co 80525) where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle jerked and stalled while depressing the accelerator pedal. the check engine warning light was illuminated. the contact discovered that her vin was included in nhtsa campaign number: 19v813000 (electrical system). lakeshore chrysler dodge jeep ram fiat (330 e howze beach rd, slidell, la 70461) and rainbow chrysler dodge jeep llc (301 river highland blvd, covington, la 70433) were contacted and it was confirmed that the part was not yet available. the manufacturer was made aware of the issue. the failure mileage was approximately 100,000. parts distribution disconnect.

While driving the passenger active head restraint deployed due to failure of the plastic retainers striking my wife in the back of her head. thankfully she was not injured.but it startled us not knowing what happened until we were able to pull over and check. this clearly could have caused an injury or accident and these defective headrests should be recalled and replaced immediatly.

While car was being swept out at car wash, drivers side headrest deployed for no apparent reason. a part of the headrest broke releasing it.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the vehicle was taken to larry h. miller colorado jeep (350 s havana st, aurora, co 80012) where it was confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the vehicle was taken to gulf chrysler dodge jeep (3781 s. mckenzie st, foley, al 36535, (251) 943-5075) where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

My jeep grand cherokee . tends to stall a lot when starting it up , it makes this loud cranking noise and take about 5-10 seconds to top. also whenever i’m making sharp turns the jeep feels like it’s losing power and i have to push down on the break and start over . also my forward warning collision and acc off is on dash board . brake symbols along with traction off now pops up on the dash board. it’s been over a year since i received the letter and i’m concerned due to safety issues it may cause . (also the start delay and car slowing down have been going on since i purchased the jeep )

I dropped of my 2013 jeep grand cherockee to a mechanic to inspect for an oil leak. the oil filter housing was found to be cracked which was causing the leak. the mechanic stated he had replaced more of these housing because they are plastic and were made to thin so when the oil filter or cover is tightened down after having the oil changed, the housing cracks. after contacting a dealer about this issue the dealer stated there were approximately 60,000 reports of this issue across the country. the part is on back order and wouldn't be in anytime soon. i contact chrysler/jeep warranty and there response was they completed an investigation but no recall has been issued yet. they were working on getting parts in a timely fashion. if there are 60,000 problems of this type reported for this engine, why isn't there a recall

Plain and simple, i bought my jeep new in 2014. it was equipped with ready alert braking (rab). in 2016 it failed to stop causing an accident and injuring my wife. then recently i discovered the rab system on my car had been recalled (14v104000) back in 2014 and i had never been notified. as i reviewed the recall campaign it was abundantly clear it had caused my wife's 2016 accident and injuries. i contact jeep's hotline relating in an odd quirk i had received written proof in an unrelated correspondence from chrysler that my 2013 was built with the rab system included. instead of trying to remedy the recall oversight they told me to "contact my insurance company." a week later i tried to re-explain the fault was with their factory installed and recalled ready alert brake system on my vehicle. because they won't bother to review the proof i hold nor believe their build (vin) data is wrong i have no place to turn except you or a legal remedy. i hope you can motivate jeep to do the right thing. thank you.

While in park, the driver headrest deployed into the back of my head. no collision took place, it randomly deployed. it will not reset as it seems a plastic bracket broke inside. no recall for this issue but when researching the problem, it seems to have affected a large group of 2011-2018 jeep grand cherokee owners.

It hasn't failed yet, the recall is for the fuel pump relay. we got a notice and have been trying to get the dealer to fix it since december with no success. the notice says it can fail and cause an accident... if the dealer is in no hurry to fix it, who is responsible if it fails, causing an accident that kills my family?

Had v62 recall done at the dealer. no problems for 14 months of ownership until after recall the so-called fix. now the engine shuts off when going in reverse. had 2nd dealer diagnostics done and still have a shutting off engine problem!

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. bob mariano chrysler jeep dodge ram (146 manchester st, concord, nh 03301, (603) 556-8616) was contacted and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving 15 mph, the vehicle stalled without warning. the contact steered the vehicle to the shoulder of the roadway. the contact waited for several minutes before starting the vehicle and the vehicle resumed normal operations. river oaks chrysler jeep dodge ram (4807 kirby dr, houston, tx 77098, (888)284-5254) was contacted and confirmed that parts were not yet available. the vehicle was not repaired. the failure recurred. the manufacturer was notified of the failure and informed the contact to leave the vehicle at the dealer until the parts became available. the failure mileage was approximately 80,985. parts distribution disconnect.

My jeep has died on me as i’m traveling on the highway at rates of speed between 60-75 mph. i have been able to coast to side of road fortunately so far. this has happened numerous times in the last 6 months. it will usually start back up in about 15 mins. a few times it took longer. there is no warning, it just loses power and will not accelerate. this has happened with and without cruise control in use.

Recall v62/nhtsa 19v-813. fuel pump relay recall. responded to the recall and a new wiring harness was installed. this has not fixed the problem. while stationary, vehicle has false starts almost on a daily basis. by false i mean car will crank but does not start. at times while in motion, vehicle will run sluggish and check engine light comes on. this is the second replacement harness installed .

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called nucar automall of tilton (40 e main st, tilton, nh 03276, (603)286-3141) where it was confirmed that the part was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that after the vehicle was not driven for approximately 6-7 months, the check 4-wheel drive and traction control warning lights illuminated intermittently. the contact replaced the battery as directed online. the contact stated that while driving approximately 20 mph, the traction control became inoperable and the vehicle started to fishtail. the contact was able to regain control of the vehicle. the contact contacted the same dealer and provided the dealer with diagnostic code (c2221-00 (failure electronic limited slip differential (elsd) module dtcs and or the drive train control module (dtcm) from a diagnostic tool. the dealer requested that the contact take the vehicle in to be diagnosed. the vehicle was not taken to be diagnosed. the vehicle was not repaired. the approximate failure mileage was 90,000. parts distribution disconnect.

2013 jeep grand cherokee. consumer writes in regards to fuel pump relay safety recall. *ld the consumer stated it had been 2 years and the parts were still unavailable to complete the recall repair. *js

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v391000 (electrical system), 19v813000 (electrical system), 17v572000 (service brakes, service brakes, hydraulic) and 17v435000 (electrical system). the contact informed the dealer bert ogden chrysler dodge jeep ram (8421 w expy 83, frontage rd, harlingen, tx 78552) of the recall notifications and was told by the dealer that the parts needed to be ordered however, the dealer never called the contact back to schedule a recall repair appointment. the contact stated that the vehicle would not start randomly but was unsure if the failure was related to the recalls. the manufacturer was not informed of the failure. the failure mileage was 70,000. parts distribution disconnect.

Had a recall v62 performed on feb 1, 2021. prior to that date for the last 14 months, i had zero problems. now auto shuts off when placed in gear and on one occasion started remotely and the engine would not come on normal mode to drive. after a few tries vehicle started and was able to drive.

I have requested assistance from 2 dealerships and i have been told jeep is only sending 1 per week to dealerships and the list to get it fixed is very long and they do not know when i can get if fixed. this is a safety recall and i am very worried about my jeep.

Tl the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called nucar automall of tilton (40 e main st, tilton, nh 03276, (603)286-3141) where it was confirmed that the part was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that after the vehicle was not driven for approximately 6-7 months, the check 4-wheel drive and traction control warning lights illuminated intermittently. the contact replaced the battery as directed online. the contact stated that while driving approximately 20 mph, the traction control became inoperable and the vehicle started to fishtail. the contact was able to regain control of the vehicle. the contact contacted the same dealer and provided the dealer with diagnostic code (c2221-00 (failure electronic limited slip differential (elsd) module dtcs and or the drive train control module (dtcm) from a diagnostic tool. the dealer requested that the contact take the vehicle in to be diagnosed. the vehicle was not taken to be diagnosed. the vehicle was not repaired. the approximate failure mileage was 90,000. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while the engine was idling and the transmission was in the park position, the vehicle suddenly drove forward at a speed of approximately 10 mph before driving over a curb. the contact’s wife was able to climb into the vehicle and handle the gear selector causing the vehicle to stop. during the incidence, a one year old child was in the rear car seat. the vehicle was taken to the local dealer islington chrysler located at 5476 dundas st w, etobicoke, on m9b 1b6, canada. the cause of the failure was not yet determined. the manufacturer was also notified of the failure. the failure mileage was 97,000.*dt*jb

Jeep and fca refuse to fix the fuel pump relay on my jeep. they claim they only get one part per month and cannot fix my jeep. i have called 5 different jeep dealerships and fca us corporate office and was told the same thing. how is this legal? they won’t even tell me the name of the part so i can replace it myself. i have been trying ti get it replaced for half a year.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while attempting to start-up the vehicle, the engine had a hard time turning over. the contact related the failure to nhtsa campaign number: 19v813000 (electrical system). the contact stated no warning light was illuminated. the vehicle was taken to darcars marlow heights (5060 auth way, camp springs, md 20746) but was not diagnosed. the dealer stated that the remedy was available however, there was no part at the dealer to repair the recall. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 124,700.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. naples dodge chrysler jeep ram (6381 airport-pulling rd, naples, fl 34109) and the manufacturer were made aware of the issue. the contact was informed by the dealer that they only received one repair part every fourteen days. the contact stated that the failure listed in the recall was experienced. the failure mileage was 64,563. parts distribution disconnect.

The tcs and check engine light came on dashboard along with the wiper blades begin moving even though the wiper blade control switch was in the off position. every button, horn, and the wiper blade/ turn signal control arm on the steering column will not work. fuses appears to not be blown. nothing with turn off the front wiper blades. all other electrical buttons and the dashboard cluster works with no mal function. the hazards work fine as button is below radio and not on steering column. this brings safety question of no turn signals at night and possibly airbag might not deploy if rest of the electrical switches and buttons are not functioning on the steering column only. this happened initially in motion on a city street after getting off a highway and turning into a parking garage. millage is between 116000 and 117000 miles.

I have been trying for the last 45 days to have the drive train of my jeep repaired under warranty. i have two recent emails to jeep about my concerns and the safety of the vehicle as i am still using it. jeep does not have the part, they don't know when they will be getting it and they are not responding to my email complaints. i was advised that there are 15 other dealers also needing this part and that the supplier has none to provide. my complaint is lack of any response as to the safety of the car or any time line when the car can be fixed. any help you can provide will be greatly appreciated. i first took the car to jeep on 9/26/2016.

Power steering making noise loud , had it checked out and dealership tells me all 2013 does this. well a week later after they looked at i lost power steering with a baby in car.

While driving aprox. 40 mph on a regular city street in my 2013" jeep grand cherokee, my passenger seat head rest ejected and the spring action lunged it forward causing my entire seats air bag system to malfunction. i was informed at the dealership that it was a malfunction, my only option was to pay thousands to replace it. also that the seat will never go back to its original position and the innards will always show unless i pay to fix it. i was simply driving with my children, nothing out of the ordinary happened. it just went off almost causing me to crash because of the very loud pop causing me to react. i was told that my drivers seat has the same system and basically be cautions while driving. i informed jeep corp. they sent a private corporate investigator. i was informed via formal letter that they will not be fixing the problem. this is the 4th. dangerous malfunction my vehicle has had. #times previously it was a nation wide recall that was taken care of. i fear i will be driving with my children on the freeway when the drivers seat malfunctions and we will crash as a result of this random malfunction. if i crash not only is mine and my families lives in danger but also all of those in the vehicles around me.

My car is currently at 76k miles. since around 20k miles, my car has had issues with starting that happens intermittently, slow/no response from push button start, slow/no response with smart entry system when locking/unlocking doors. all of these issues are very intermittent. to go into more detail about the starting issue, the car would start completely, but then shortly after the rpm would drop to 0 and the electrical components would stay on. when trying to push the start button again, it would try to crank for 15 seconds. it's necessary to completely power off the car to properly start the car. sometimes the issue presents itself immediately after. these issues happen with both key fobs even after switching to fresh batteries. i've taken it to jeep dealership 4-5 times with no resolution. they have replaced the fuel pump relay twice for attempt to resolve starting issue. they were never able to duplicate or no codes would present themselves. i have strong suspicion of the tipm (totally integrated power module) failing, which is approximately $1200 to replace. even though i have the extended warranty, jeep will not replace until duplicated. i even left the car at jeep for a week one of those visits. the issues happen almost every other day or on a very bad week, every day the car is used. jeep customer service is very poor and i've been stuck with this issue for way too long. the starting issue even happened today, twice.

I bought the car less than a year ago. the car is a 2013. the airbag light came on. i went to the dealership to have it checked. they informed me the passenger seat belt needs to be replaced. this seems ridiculous consideing the car is less than 5 years old. i ended up haigb to pay over $300 for a new passenger seat belt including installation. what would have happened had i got into an accident? why is such a new seat belt failing? should i worry that my driver's seat belt will fail as well? it doesn't seem this should be happening on such a new car. i am happy to provide repair receipts as requested.

Dash indicator lights and wipers come on randomly while driving. vehicle won't start on multiple occasions after shutting off. tachometer and analog temp gauge are approx. 90 degrees off.

I was driving my vehicle, when all of the sudden the vehicle's display panel started to flash various messages (i.e. park brake assist, safety belt, battery, etc.). while this happened, the vehicle began to loose power and i was able to cruise slowly into a parking lot, in which it crept into a complete stop. i turned off the vehicle and attempted to turn it back on and it would not crank nor would any lights turn on. i had a friend try and jump the vehicle but it would not hold a charge, and there was an electrical smell coming from the alternator. the vehicle was then towed and brought to a jeep dealership, were they had diagnosed that the alternator was bad and needed to be replaced.

After driving on the highway for about 10 mins, i was slowing down due to traffic ahead. when i went to apply the brakes, they felt hard to apply pressure and my car was not slowing down. i had to drive off the road to avoid hitting the car in front of me. after i was able to come to a stop, i was able to drive slowly off the highway to the off ramp i was near and to a nearby dealership. they informed me that my brake booster failed even though i had the brake booster recall performed on my vehicle previously. since i already had the recall performed, the replacement of the brake booster was not covered. if i never had brought my vehicle in for the recall, the replacement would have been covered. seems weird to reward people who don't bother to have the recalls performed on their vehicles. from the large number of similar complaints, it seems obvious that the previous recall didn't fix the underlying issue. luckily there was an open off-road area for me to safely swerve onto to prevent injury to myself and the cars in front of me.

June 16, 2017 - vehicle was in motion being driven on city street. day earlier, the vehicle's "check engine light" appeared. brought to mechanic who initially diagnosed as an evaporator/ vacuum sensor failure. next day, dashboard began to display other warning lights in rapid succession which was then followed by loss of a/c and within minutes stalled. turned off roadway just before suffering complete loss of power in office parking lot. vehicle towed to mechanic shop who performed test and declared alternator failure which is being replaced. description similar to recall announced in october 2014- nhtsa reference #14v634000.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 65 mph, the vehicle stalled without warning and restarted independently. the vehicle was diagnosed as having a tipm failure. the manufacturer was made aware of the failure. the failure mileage was 129,704.

Tl* the contact owns a 2013 jeep grand cherokee. while driving approximately 30 mph, the vehicle made a strange high pitched noise. afterwards the vehicle's power suddenly failed. the contact was able to pull the vehicle over to the side of the road and noticed smoke underneath the hood. the contact opened the hood and noticed a burning odor. the contact had the vehicle towed to the dutch miller jeep dealer where it was diagnosed that the alternator failed and caused the battery to burn out. the alternator, battery, and circuit board needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that there was a recall for a different model alternator. the approximate failure mileage was 110,000. updated 07/13/17*lj *cn

Push button ignition is defective. the first year i owned the vehicle the push button ignition began to show problems. intermittently the key-fob is not recognized by the car. sometimes the car will not start. because of this, sometimes it will not turn off. sometimes i have started the vehicle and am driving down the road when a bell begins ringing and message appears on dashboard that says "key has left the vehicle". i have to tap the key-fob on the button several times for it to finally recognize that it is present. i have changed the batteries in the key-fob often. finally, last month, i decided to have the jeep dealer replaced key-fob at cost of $300. three weeks later the same thing is happening. jeep service department admitted they replace 2-3 key-fobs a week for customers. i suspect the problem is with electronics in the dashboard.

My jeep was started to make a whining noise after leaving a parking lot, later on there was a burning smell coming from engine, toward coming home automatic wipers came on even while it was not raining. next day jeep would not start nor where there any lights on dash/overhead. looked up nhtsa and realized others had similar situation with alternator recall, only to find out my jeep was not covered even when other same/make/model/year were covered. i called jeep and they said i had different alternator, but i had same problem/issue, not far to be not covered. total bill $2k for alternator/battery/starter/towing and computer fix. not to mention i didn't have use of jeep for days while it was getting fixed. i was lucky i didn't have accident, which could have happened not knowing what was going on at time and could you imagine jeep dying on highway. jeep has no clue what is causing this to happen, nor being fair to all consumers, leaving them stranded and broke.

Alternator failed at 35118 mi. had in repair twice for issues when driving. loud whine, burning smell and smoke reported. first time dealer keep car for overnight and said they could find no issue even though they had smelled the burning smell too. second time they told me it was my alternator. they replaced the alternator, i picked up the car, drove 2 miles and the battery light came on. i returned immediately and they kept the car for 3 more days. the failed alternator had "arced" to the power train, and then that had to be replace too (that under warranty thank goodness). but alternator was replaced for $1000 out of my pocket even though very low mileage because was over 3 yr warranty period. in researching how could this have happened so early, i found that the 160 alternators from the same period had been recalled, but the 180's are not (at least not yet....i am hoping to help initiate another recall since i see online that others who have this model and year and 180 alternator have had same issues as me). i was encouraged by fca customer care to file a petition for reimbursement, and have just heard from them that they have declined it since my vin isn't included in the recall. to be specific about the episodes, i was driving both times that this occurred. both times i had just started to drive and the car made a loud whining noise that lasted for a bit, and increased on acceleration, and quickly i could smell something like burning rubber and see smoke. i was afraid the car was going to stop suddenly because it started to be jerky, and when i came to stop light it seemed like it was going to stall. but it kept going, and i drove straight to the dealer both times.

I began having difficulty steering and turning my vehicle at low speeds. i took my car to the shop for an oil change and mentioned the issue to the mechanic. they found that my 2013 jeep grand cherokee limited with 39k milage, that i have only been driving for 9months, had been leaking power steering fluid and the line was dry. after discovery this issue, i took the car to the dealer who told me the power steering pump and reservoir had failed and needed to be replaced. after this repair my car drove fine for about 100 miles, but now the steering has failed completely while driving 30mph in city traffic on the way to work.

I have a 2013 jeep grand cherokee limited with only 54,248 and the alternator all of sudden started smoking, however, this jeep is not on any previous recall. i was heading home from work. burnt smell, siren noise, and the battery light came on. i made it home and called the jeep dealership. my husband said its a bad alternator.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that he observed that transmission coolant fluid was leaking from the from of the vehicle. the vehicle was not diagnosed or repaired. the dealer was not contacted. the manufacturer was notified and they advised the contact that no open recalls were open for the failure. the failure mileage was approximately 91,000.

Will not start. keep pressing and trying and finally will start after a couple of tries. does attempt to turn over but will not start. dealership cannot find anything wrong. car was always in park and stationary. seems to happen after trying to restart after short periods of time.

My jeep had the fuel pump relay changed to an external type as part of previous recall nhtsa 15v-115. i'm not sure of the date as it was done prior to us buying the vehicle. the new external relay started to fail in july 2017. in heat soaked conditions, the relay would fail to activate. the only time this occurred was during engine start while being stationary in a parking lot. the engine would start then stall within five seconds. i replaced the relay and tested the old one. when the old relay is warm, i verified that it doesn't activate 100% of the time. the relay part number is g8jn-1c6t-f-r-dc12. we never had a failure when the vehicle was in motion. i'm submitting this complaint so nhtsa has awareness of the relay that was installed. it is not a robust relay which may have other failure modes.

I was driving on the highway and suddenly i was hit in the back of the head. at first i thought i was hit by another car but i looked around and there was no cars around. i pulled over and looked at my headrest and it exploded and hit me in the head. i called and brought my car in to jeep who said it was the active head restraint and it is set to go off during an accident. i told them i was not in any accident. i then called jeep directly who told me they would investigate the issue and that i should leave my car at jeep. that was 3 week ago. all of my attempt to contact jeep to have them rectify the issue and replace my headrest have gone no where. i have not received any call backs and every time i call them they tell me there is nothing they can do except wait until i am contacted by jeep. this is a big safety issue as i could have run off the road an crashed.

Passenger side headlamp does not come on in daytime. at dusk, when the sensor turns on brighter lamps; this passenger side headlamp works. at time, when raining or when i want to be seen, i will manually turn on both headlights. now the passenger side light will not come on during the day; however it will come on with the automatic dusk feature. i see many "one-sided" daytime running headlamps in the newer model jeeps prior to the new led rope lighting headlamp feature implemented in 2014. the auto dealer will happily replace the ballast and assembly for $500.00. in my mind, this is a defect known to the maker which is why a new type of lighting was implemented. it worked fine until several months ago. even thought it's just annoying; it doesn't seem right. it was suggested i check in with this website to see if there are other complaints.

I was backing out of my driveway and i hit the brake and then slightly hit the gas pedal and my truck accelerated and went out of control smashing into two of my neighbor's vehicles! if it wasn't for my neighbor's truck stopping me, i would have kept going into a large tree in front yard or house! extremely scary!!!

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that all exterior lights failed to illuminate. in addition, the contact stated that the rear hatch failed to latch. the contact had to fasten the rear hatch with a cord. the vehicle was taken to a dealer on numerous occasions where it was diagnosed that the remote and module for the latch and the lights needed to be replaced. the vehicle was repaired. however, the failure recurred. the manufacturer was not notified of the failure. the failure mileage was 30,000. updated 10/19/16*lj the consumer stated he replaced nine light bulbs in three years. the hatch back failed to lock on several occasions and it failed to open as it was designed. updated 10/25/16.*jb

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system , interior lighting) and for two months, the manufacturer failed to provide the part for the recall remedy. the contact stated that the vehicle failed to accelerate when going up a hill or towing another vehicle. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was not available. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle failed to start. the "do not recognize key" warning message illuminated and the alarm activated. the contact replaced the key fob battery and, after several minutes, the alarm turned off and the engine resumed normal operation. the vehicle was taken to the dealer. the technician was unable to diagnose the failure, but advised that the starter could be replaced as a remedy. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 31,000. updated 09/29/16*lj *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 15v115000 (electrical system) in april of 2016. the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer informed the contact that she had to remain on the waiting list or contact another dealer. she contacted another dealer and was informed that there was a back order on the part and she had to be placed on the waiting list. the contact had not experienced a failure.

Tl* takata recall. the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (air bags) and contacted the dealer several times. the dealer placed the contact on an extended hold several times, so the contact was unable to schedule a repair in a reasonable time frame for months. the contact was uncertain as to when the vehicle would be repaired. the manufacturer was notified and the contact was waiting to receive the recall repair. the contact was not experiencing a failure. parts distribution disconnect.

On saturday 3/11/2017 i attempted to back my jeep down and out of my driveway. i immediately noticed that the brakes felt strange, and that as i depressed the pedal the jeep was not stopping. confused, i hit the e-brake to stop the jeep and attempted to pump the brake pedal several times to see if there was resistance. the pedal felt better, but i could hear a hising sound, like a vacuum leak. i went on line and saw that there was a recall for the brake system for my vehicle, which coincidentally was the same problem i had experienced. what caught my attention was that the recall mentioned water intrusion into the brake booster and the potential for freezing and reducing the braking effectiveness. i live in pittsburgh, pa, and for 3 days prior to my brake issue it had been rainy, and mild. friday night 3/10, the temperature dropped and saturday morning 3/11 it was 20 deg f. i cant help but think the temperature, and moisture played a role in this incident. i'm just glad it happened right away instead of once i got out into traffic. the jeep is currently at jeep in moon township, pa for troubleshooting. ...updated 04/11/17 *bf ..updated 06/06/17 *bf *as

Used factory auto start and the alternator shorted causing the engine computer to burn out and possible the fuse box as well. car would not start and must be towed to mechanic. luckily we weren't in the car when it started smoking up.

Check light continuously comes on even after being cleared and the jeep technician told me that it faulty sensor. the oil pressure sensor which is a $30-40 but would cost over $550 to repair it. the technician even said this a problem that happens all the time. this is very concerning to me and my family because we have had already 5 serious recalls plus a software update. this vehicle isn't safe and consumers are forking the bill to pay for these poorly built jeep vehicles. i also see more recalls are coming in the future and how is the nhtsa protecting us consumers from these car companies who make and build poor vehicles. this vehicle randomly vibrates violently and sometimes doesn't shift properly into gear.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 25 mph, the brake pedal was depressed, but the brakes failed to respond. the vehicle was taken to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 77,000. ...updated 03/31/17 *bf updated 05/05/2017 *js

As i was driving the car shut off and power steering went out. i barely made it safely to my destination. we called our jeep dealer and there were a few recalls. we were able to get the jeep to the dealer. they told me it was the alternator and battery. there is currently a recall on the alternator for the 2013 jeep grand cherokee (p60/nhtsa 14v-634); however, they claim that my 180 amp is not covered. what i experienced is exactly like the description of this recall. luckily i was driving when this occurred, because i don't think my wife would have been able to control the vehicle to a safe stop. they are not honoring the recall to replace my parts. more importantly, they are not including my vehicle in the recall because its 180 amps; however, this is a tremendous risk to any owners of this vehicle and i was not notified. i discussed this at length with fiat chrysler automobiles (fca) on 03/02/2017. i spoke to customer representative ramario and nicole.

Low battery light came on while driving 35 mph, and two miles later the majority of dashboard lights came on. simultaneously, a constant beeping began and wipers turned on. the scary part is that within seconds, i lost power steering and brakes did not work correctly. the road i was driving was precarious, windy, and did not have a shoulder. i continued at minimal speed around the curves for less than a mile, looking for a safe place to pull over. very soon, the car accelerator stopped and the car died. i managed to pull the car onto the side of the road (took effort without power steering). terrible and sudden experience. not enough warning to get the car serviced before complete electronic and vehicle shutdown occurred. thankful that no other vehicles were around during the incident, as i am confident i did not have safe control of the vehicle during this time. towed vehicle to safety. mechanic tested and discovered that alternator fully shorted and battery was completely dead (unable to recharge).

Tl* the contact owns a 2013 jeep grand cherokee. after starting the vehicle, the front passenger side active restraint headrest suddenly exploded while the passenger was seated. fragments of the headrest were scattered during the incident. the cause of the failure was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 69,000. ...updated 03/15/17 *bf *cn

There is a current chrysler recall out right now (below). p60 - safety recall - alternator / 2011-2014 (lx) chrysler 300, (ld) dodge charger, (lc) dodge challenger, (wd) dodge durango and 2012- 2014 (wk) jeep grand cherokee my alternator burned up and the whole jeep was dead randomly one morning emitting smoke under the hood and throughout the cabin. i turned it on and heard a whining noise which then stopped and then smoke just coming out of the alternator. i read the recall and it only applies to the 160 amp alternators. according to my vin, i have the 180 amp alternator and i feel this recall applies to the 180 amp alternators as well but it isn't listed. i had to get it replaced and ended up spending over $900 on something i think should have been part of this particular recall given the specifics of this recall and the matching symptoms of my burnt up alternator. thank for any information you can provide.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at 20 mph, the vehicle started to smoke from the underneath the hood and the inside of the vehicle was quickly filled with smoke. the contact stated that there was no warning. the vehicle lost all power and shut down completely and was left at the intersection. the contact stated that the smoke subsided and the vehicle was towed by a tow truck to the contact's residence. the vehicle was later towed to a dealer where the vehicle failed to be inspected. the manufacturer was made aware of the failure and told the dealer not to touch the vehicle until a jeep specialist investigated the failure. the contact stated that the vehicle was left at the dealer's but no one contacted him. the failure mileage was 80,000. *tr

Tl* the contact owns a 2013 jeep grand cherokee. while driving 35 mph, the vehicle stalled and the check engine warning indicator illuminated. the vehicle was able to restart on the first attempt; however, the failure recurred. the vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 14v634000 (electrical system). the manufacturer was not made aware of the failure. the failure mileage was 85,000.

My car was in motion when it shut off everything was cutting on and off as in my wipers my radio my lock and unlock etc

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while the engine was idling and the transmission was in the park position, the vehicle suddenly drove forward at a speed of approximately 10 mph before driving over a curb. the contact’s wife was able to climb into the vehicle and handle the gear selector causing the vehicle to stop. during the incidence, a one year old child was in the rear car seat. the vehicle was taken to the local dealer islington chrysler located at 5476 dundas st w, etobicoke, on m9b 1b6, canada. the cause of the failure was not yet determined. the manufacturer was also notified of the failure. the failure mileage was 97,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle failed to start. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called island auto group (1580 hylan blvd, staten island, ny 10305, (718)979-0934 where it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was 55,000. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving 15 mph and approaching an intersection or stop sign, the vehicle hesitated to accelerate without warning with the accelerator pedal depressed. the vehicle was not diagnosed nor repaired. safford chrysler dodge jeep ram of salisbury (1915 n salisbury blvd salisbury, md 21801, (888) 867-9096) and the manufacturer were notified of the failure. the failure mileage was approximately 189,000. parts distribution disconnect.

My vehicle is equipped with chrysler's ready alert braking system (rab) which chrysler says is not installed on my vehicle according to it's vin. the rab system on my vehicle (which was recalled under your campaign 14v104000) caused an accident with injuries exactly you described as the reason for your recall campaign in the first place. chrysler refuses to acknowledge vehicle is equipped with the system. i have owned the vehicle from new and the rab system was even demonstrated to me by the dealership salesperson during my original test drive. in addition to accident/medical reports, the broken ankle bones could only have come from unforgiving hard brake pedal, during the crash as our vehicle failed to stop.

The car has shut off while driving due to the fuel pump relay issue. we have taken it in to the dealership to repair; however, they state it could take a year or more due to limited supply of the parts required. the car is inoperable, but chrysler is refusing to provide a rental car or offer a reasonable purchase price. please help or let me know who can!

My jeep stall out of sudden in the middle of me driving on highway 20 elgin,il it was very very scary moment, the jeep just died!!

Head rest es very dangerous it opened it self it’s made with cheap materials also i checked in google and too many cars they’re having the same problem it should be a recall. very dangerous

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated while driving 55 mph, several unknown warning lights illuminated and the vehicle stalled in the middle of the roadway. the contact stated that a bystander provided a jump start to move the vehicle to the side of the roadway. the vehicle was not drivable. the vehicle was towed to an independent mechanic and the contact was informed that the alternator, battery and computer needed to be replaced. the contact called several local dealers and made them aware of the failure. the vehicle had not been repaired as of yet. upon investigation, the contact associated the failure with nhtsa campaign number: 17v435000 (electrical system) however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was approximately 100,400.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated while driving 50 mph and depressing the brake pedal, the brake pedal failed to lower as designed causing the braking distance to be extended. there was no warning light illuminated. the vehicle was not taken to be diagnosed nor repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 25,000

Initially brought my jeep into shop due to jerky movement at slows speeds while trying to turn or backing up and then "service 4wd" light coming on. was informed that the transfer case control module and shift motor were bad. when i picked up the jeep everything seemed to be working fine. less than 3months later, and approx. 5,000 miles, "service 4wd" light came back on and seems to be stuck in 4 low. had car towed to same shop, in case one of the previous parts went bad, and was informed that the transfer case needs to be replaced now. looking into the error, it seems this is another "known problem" with jeep along with the rocker arm issue i previously had on this jeep. as both of these issues are safety related since the vehicle could stall or shut down while driving, i believe there should be a recall on both issues. especially since both of these repairs are very expensive!

My car is stalling not picking up speed and making a noise that my engine is working hard when stepping on the gas . my engine light has come on and when trying to get the recalled part fixed the dealership is saying they don’t have the part and do not know when it will be available

Recalls 19v-913 and 15v-115 around the 28th day of december, 2020, i was in public street on my way to my mother’s home at night in my vehicle. the vehicle began to slow down. i began to push the engine pedal and it didn’t reacted. it was difficult to push the break. i was near the entrance of the community gate and, because i was driving slowly, i was able to put the car on neutro and managed to enter the community and left the car inside the gate community because was not able to reach my mother’s house. it was very scary and dangerous situation, because i could have been hit by a car by the sudden slowing of car velocity and while turning left to the community gate in neutro. called chrysler dealer to inform them that the same stalling situation that occurred the several times they inspected my car for previously, happened again. they told me that the soonest appointment they can give me is in the 18th of january of 2021. the car is stationed waiting to be towed to the dealer. this would be at least the 6th time the car had this problem, and the third that i have to tow it. the first time the car was towed was in april of 2018; that time they replace the fuel pump/module. in september of 2018, the external fuel pump relay was replaced. the car was brought to the dealer again in march and november of 2019 for the same problem but they alleged nothing was found. the last time was in the 11th of august of 2020, when the car was towed to the dealer because it stalled and could not be turn on; the fuel pump relay control circuit overlay harness was replaced, (according to work order). just after four months, the car stalled while moving in the middle of a transited public street at night. this happened previously, but the car manage to recover quickly while driving. this is why i began to drive slowly. more than two years and still the safety issue persists.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. monrovia chryslers dodge jeep ram (1305 mountain avenue, monrovia, ca 91016, (626)317-6106) and glendora chrysler jeep ram (931 south lone hill avenue, glendora, ca 91740, (909)480-4070) were contacted and confirmed that parts were not yet available for the recall repair. the contact was not informed if the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.*dt*jb

There is an open recall on this vehicle since 11/2019 which states that the vehicle may stall while driving. i have been waiting to get the vehicle in but the dealership says there has been no fix given by fiat/chrysler and i have to just wait. they have a list of other vehicles/owners waiting as well. the vehicle has stalled out twice while operating as well as numerous problems starting the vehicle (also part of the recall issue).

My 2013 jeep grand cherokee overland 4x2 “active head restraint” (ahr) headrests manufactured by grammer ag suffer from a defect. fca us and grammer ag’s active head restraint is meant to spring forward in the event of a rear-end collision to catch a vehicle occupant’s head to prevent whiplash, the feature has deployed without warning or external force from a collision, and forcefully struck the back of my passenger’s (wife) head while we were in motion. the force of the impact to the back of my vehicle passenger’s (wife) head and without warning or cause while the vehicle is in operation. she was initially startled and we did not know what had happened. then we discovered the broken headrest. later, my wife experienced a headache and neck discomfort over several days. i have seen several lawsuit documents online filed by other jeep owners who state the cause of the defect as the failure of a “cheap plastic component” inside the defendants’ ahr. specifically, the feature contains a plastic bracket that acts as the triggering mechanism and holds the feature’s spring-loaded release in place until a sensor signals that the vehicle has been hit in its rear, the case explains. as a “cost-saving measure,” the plaintiffs say, chrysler and grammer ag designed the ahr bracket with “an inferior and inexpensive form of plastic” that can crack and break down prematurely due to the 75 pounds of constant pressure applied by the ahr’s springs onto the bracket. i may have missed it, but i have only seen a recall for 2014 jeep grand cherokee headrests. i would like the parts on these headrests replaced. not sure if the same defect also exists on rear passenger seat headrests.

Jeep sputtered during a red light. check engine light illuminated. head cylinder failure at 66 thousand miles. engine made ticking noise. brought to jeep repair in mass. diagnosed and repaired left head cylinder. stared other vins had recalls, my jeep wasn’t included. same failure as other recalled engines, they did repair after engine leaking as well and transmission line failures at 66k miles

Safety recall was issued for this on november 14, 2019. there is still no remedy. not sure what the timeframe on recalls is, but i'd say my safety has been at risk long enough. my vehicle often sputters and shakes violently while accelerating, especially when trying to achieve high speeds quickly (while entering freeway traffic from an on ramp or when passing into oncoming traffic for example). the issue related to this recall can cause my vehicle to stall which would be severely dangerous in these situations.

I was in traffic going about 25-30 mph when i lightly touched my gas pedal and my car wouldn’t accelerate at all. since i was going too slow i wasn’t able to get to the left lane and the shoulder on the right lane was narrow so i sat half in the right lane half on the shoulder with a dead car for about five minutes before i could get it to turn back on. i was on a highway 495n in maryland during rush hour.

My 2013 jeep grand cherokee caught fire due to a faulty vanity visor mirror wiring that has a recall and was repaired per recall prior to the fire. i was able to put out the fire with a fire extinguisher. my car has had the recall performed and was in to two different dealerships this year for recall service. had i not been in a parking structure, i wouldn’t have had access to a fire extinguisher and the car certainly would have burnt to the ground. i was entering a parking structure at the time of incident (driving). recall number:15v-879

Front passenger headrest active restraint deployed randomly while driving under normal conditions. didn't get in a collision or stop hard. driving on a two-lane county road at around 50 mph.

On the rear hubs, the threads on the shaft for the axel have completely rusted off the shaft. leaving just the shaft and no threads. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that when the vehicle was shifted into park, the instrument panel displayed that the vehicle was not in park. the failure recurred numerous times. when the vehicle was shifted into park, the vehicle rolled forward without warning. the failure recurred two times. the vehicle was not taken to a dealer or diagnosed. the manufacturer was not made aware of the failure. the failure mileage was approximately 60,000.

In 2014 had a brake booster recall on my vehicle. all parts were replaced related to the brake booster in may of 2014. on the first below freezing temperature of the season in 2016 my brakes failed when trying to stop at an intersection i went 20 feet pass the stop sign until i was able to stop. luckily no other vehicles were at the intersection at this time. as i kept pumping the brakes while slowly continuing to drive the braking began to work. i had no other braking issues that day. the very next day with below freezing temperatures i was again unable to stop at the first intersection i approached again no other vehicles were at the intersection. i again continuously pumped the brakes while slowly driving and i immediately brought the vehicle to be serviced. my personal mechanic indicated the problem was with the brake booster. i contacted my dealer and after the dealers confirmation that the problem was the brake booster it has now been replaced again. i am extremely concerned that the parts used to replace the booster in the original recall are faulty parts therefore causing the same problem the recall was suppose to fix. i would like this known as i am sure i am not the only person who will have this issue with their brakes. *tr

Tl* the contact owns a 2013 jeep grand cherokee. while driving 65 mph, the vehicle stalled, all the warning lights illuminated, and the seat belt malfunctioned. the vehicle veered off the roadway and struck the guardrail. there were no injuries and a police report was not filed. the contact stated that the failures were persistent and occurred without warning. after a few minutes, the contact was able to restart the vehicle and drove to the closest dealer for assistance out of the seat belt. the contact stated that the engine revved. the vehicle was then towed to a local dealer where it was diagnosed that the totally integrated power module malfunctioned. the vehicle was not repaired. the manufacturer was notified of the failures. the vin was invalid. the failure mileage was approximately 100,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the check engine warning indicator illuminated. the vehicle was serviced per nhtsa campaign number: 15v115000 (electrical system), but the remedy failed to repair the vehicle. the manufacturer was not made aware of the failure. the failure mileage was 137,000.

Total failure of the alternator at 65k miles resulting in no electrical response from the vehicle.

I was driving on the freeway and the front passenger safety headrest deployed for no reason, frightening me and distracting me from driving. i was not in an accident during or prior to this incident. incident occurred saturday afternoon , november 5, 2016. *tr

On one of the first cold days of the year while driving in a parking lot trying to come to a stop for a yellow light out of the lot my pregnant wife suddenly noticed she had no braking capability in her 2013 jeep grand cherokee. luckily there was not much traffic and she was able to continue through the light then coast it to a slow enough speed to throw on the parking brake and put it into park. we had the vehicle towed to midas where they discovered the brake booster had failed. after researching the issue we found safety recall p14 / nhtsa 14v-154 which had previously recalled this part for this exact problem. the local jeep dealer informed us that our vehicle had accomplished this recall and the part was replaced june 21, 2014. little over 2 years later (dec 15, 2016), the brake booster has already failed again on our vehicle with only 52,058 miles. clearly the remedy for the initial recall did not solve the problem, so not only am i out ~700 dollars for the repair, but i don't know when the brakes will go out next. will it be on a rainy day when my wife is driving down a busy highway with my child in the car?

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. part distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that after the vehicle was serviced for the nhtsa campaign number: 19v813000 (electrical system) a temporary fix was installed due to the part not being available the local dealer wickstrom jeep located at 660 w northwest hwy, barrington, il 60010 had installed an external fuel pump relay. the contact indicated that the vehicle would stall while driving and on occasions would not immediately start. the vehicle was taken to an independent mechanic who diagnosed that fuel pump had experienced melting due to the temporary fix of the exterior fuel pump relay. the local dealer wickstrom jeep located at 660 w northwest hwy, barrington, il 60010 was notified of the failure and advised that the permanent repair for the recall was still not available. the manufacturer was also notified of the failure but no assistance was offered. the failure mileage was 90,000. *ln*jb

My 2013 jeep grand cherokee started making a ticking noise the second time the default water pump was replaced 4 years ago in recall warranty and has made an audible ticking noise since then. despite multiple complaints to two dealerships, in anniston, al and foley, al, i have been told the ticking was normal for the hemi 5.7l engine. three weeks ago, i took a jeep for a routine oil change and the technician wrote on my multi-point inspection paperwork “noticed an audible ticking”. this technician has told me twice previously that this was normal and failed to mention to me personally while in the dealership. i only noticed he wrote it on my paperwork after i had left. i called and requested to speak with the technique concerning the ticking and i was told i would receive a call back and to this moment have never received a call. after researching online, i see this is a very common issue with the hemi 5.7l engine however, chrysler has failed to issue a recall to correct the default engines. the ticking speeds up when accelerating the vehicle. the vehicle has stalled two in the last two days. once, in the driveway after the vehicle had be started and running for approximately three minutes. the second time, while driving down a busy highway and slowing for a car to turn ahead of me. i luckily was able to veer off the road to prevent an accident. following this, my fcw turned off without warning and will not allow me to turn back on. currently, my vehicle has an open recall to, again, replace the faulty fuel pump relay switch which has already been replaced three prior times, once by the jeep dealership and twice by a private technician. this recall was issued a year ago and still does not have a remedy per the dealership. i travel frequently, at times 300 miles per day.my child travels with me and i fear the vehicle will fail while driving on a highway or interstate.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer mall of georgia chrysler located at 4345 buford dr, buford, ga 30518, was contacted and it was confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the vehicle experienced the failure listed in the recall and failed to immediately start-up. the approximate failure mileage was 80,000. the manufacturer was notified of the failure. vin tool confirms parts not available.

Received recall notice 12 months ago - v62/nhtsa 19v-813, fuel pump relay. a engine stall while driving can cause vehicle crash without prior warning. vehicle has been in shop 2 times in last week with issues with the etc (electronic throttle control) caused by the fuel pump. failure to start from a cold and a warm start has happened 6 times. first repair cost $553.66 and today's repair of the fuel pump while covered under warranty (since the first recall part failed) doesn't help fix the problem. should not take 12 months to resolve an issue of this magnatude. it is very stressful driving this vehicle with the knowledge that it is having issues and could fail and cause a crash. how soon will this recall be rectified?11

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving 15 mph, the vehicle failed to drive properly. there was no warning light illuminated. the vehicle was taken to airpark dodge chrysler jeep (7801 e frank lloyd wright blvd, scottsdale, az 85260) to be diagnosed however, the mechanic was unable to duplicate the failure or retrieve a fault code. the vehicle was not repaired. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to the same dealer and the contact was informed that the part was not yet available. the manufacturer was made aware of the failure. the failure mileage was approximately 75,215. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated while driving at various speeds, the vehicle stalled with the battery warning light illuminated. the vehicle also failed to start-up without warning, after several attempts. the contact discovered online that the vin was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. mancari's chrysler dodge jeep ram (4630 95th st, oak lawn, il 60453) was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was approximately 138,000. vin tool confirms parts not available.

Drove my car all day completely fine all day no issues. went to start it to go get food and it wouldn't start. tried about four times then finally had to disconnect and reconnect the battery to get it to start and i've had to do this about 15 times in the year and a half i've had this car.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

My complaint is regarding nhtsa recall v62/nhtsa 19v-813 for my 2013 jeep grand cherokee. the issue is that the recall has been in effect for over a year and there is still no fix. my vehicle has cut off while driving on the interstate and now does not start at all. i have a car that i cannot drive, fix, or sell due to no fault of my own. my only desire is a replacement vehicle or at least a refund of the current value. we contacted the jeep customer service hotline and their response is that the cost would be too great to the company. these vehicles are dangerous and the fact that there's still no fix should be very troubling. no one should be driving a vehicle that is known to cut off at anytime. please modify this recall to order a replacement or refund from jeep. it's genuinely the only safe thing to do. thank you.

Vehicle will not start everytime and once it’s jumpered to another car it starts no problem. sometimes it will start then immediately just die. vehicle has never stalled while driving. i bought it dec 2019 w/ 102k, it now has 120k i drive 400 mi/wk for work. i had to buy an extended warranty because of the miles and the warranty co. is saying they won’t fix this air bag module and seat belt issue as well. this car needs to be bought back by the dealership. the dealer has all paperwork because they still have my car.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact contacted river front chrysler dodge jeep ram (200 hansen blvd, north aurora, il 60542; (630) 907-1700) where it was confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer thompson jeep located at 1102 business center way, edgewood, md 21040 and the manufacturer were notified and it was confirmed that parts were not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact indicated that the vehicle experienced the failure listed in the recall. the failure mileage was 50,000. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated while driving at various speeds, an abnormal ticking sound was heard coming from engine without warning. the contact took the vehicle to an independent mechanic where the vehicle was diagnosed with a defective rocker arm. the manufacturer was contacted and the contact was informed that there was no recall on the vehicle. the contact was also informed to take the vehicle to an authorized dealer to be serviced. the contact spoke with firkins chrysler jeep dodge ram (2700 1st st, bradenton, fl 34208) and was provided a cost to diagnose and determine the cause of the failure. the contact declined the service. the contact stated that the check engine warning light recently appeared on the instrument panel after the vehicle misfired while driving at a low rate of speed. the vehicle was not repaired. the failure mileage was approximately 125,000.

I had cruise at 80mph on interstate highway and disengaged on exit ramp by using the brake. the car slowed but i used brake againn to yield onto 4 lane road and again to cross over 2 lanes into a gas station. i pulled up to pump slowly. when i put the brake on again to complette the stop,the cruise reengaged and the car took off. luckily there was open parking spot,i aimed there and car just kept going. over a curb, through about 75 yards of grass and into a field,about 25 feet in. no braking even tho i tried. in the brush was a concrete block i hit that caused both passenger tires to blow and then the car slowed and went to the left some 5 feet and stopped. no airbags deployed. i only plowed down small brush and missed a tree in my path when car veered left after tires blew. it was a dry sunny morning with no adverse weather conditions. i had only been driving for an hour and had stopped to get gas and use restroom. thepa state troopers came but since no damage to other property and no injuries, they did not file a report. usaa insurance notified at once and took the car. they claim it as a total loss. i am blessed to be ok but this cruise/brake malfunction could have been deadly anywhere else. i hope you will investigate i would not want anyone else to experience this

My jeep grand cherokee overland with quadra lift suspension , has had a front steering shimmy ever since i have owned it.it has had four ,four wheel alignments in six months, and is on third set of tires.there are no loose parts , i have been informed,that the five star alignment shop cannot find the problem.it starts at just over 60 mph.and gets worse as the tires wear into the shimmy.which doesnt take long, even with constant tire rotations.

The airbag in our headrest has become detached and is just hanging no accidents.

We purchased a 2013 jeep grand cherokee nov of 2018. there was a safety recall (v62) nov of 2019. the malfunction causes the car to stall. there has yet to be a repair for the recall. it is now sept of 2020 and our car is still stalling and unsafe due to an unfixed recall that is nearly a year old. we still must drive the car which is a hazard to ourselves and others because no remedy or replacement is available. this is irresponsible and dangerous.

My 2speed transfer case went out

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at 35 mph, when the vehicle began to stall. the contact stated no warning light was illuminated. the contact stated she was able to restart the ignition within 5 minutes and drive to her destination. the contact received notification of nhtsa campaign number: 19v813000 ( electrical system) however, the part to do the recall repair was unavailable. the contact called jacksonville chrysler dodge jeep ram arlington (9600 atlantic blvd, jacksonville, fl 32225, (904) 721-6888) where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the contact had not experienced a failure. the failure mileage was unknown. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving approximately 60 mph, the vehicle suddenly stalled. the vehicle was towed to the local dealer (lustine dodge located at 14211 jefferson davis hwy, woodbridge va) where the cause of the failure was not yet determined. the contact indicated that the vehicle was previously serviced under the nhtsa campaign numbers: 19v813000(electrical system) and 15v115000(electrical system) but the failure continued to occur. the failure mileage was 50,000.

I had to replace the alternator and wasn't aware of recall t36 and now my fuel pump went out (recall v62). my truck was stalling at first, now it won't run at all. when i called the dealer and they said there were no replacement parts in stock. the cost to repair out of pocket is $1450.00. additional information, is available upon request. thank you!

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the vehicle was taken to nyle maxwell chrysler dodge jeep ram of taylor (14150 us-79, taylor, tx 76574; (512) 686-0062) where it was confirmed that parts were not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. *bf*jb *bf *tr

Vehicle does not start as it should consistently. vehicle has an inconsistent delay in moving forward after stopping at a red light and will have a jerk/jumping feeling in the transmission after the delay/stall from moving forward. this has been an ongoing issue since december 2019 when i initially took the vehicle to get looked at and the dealership states they do not have parts to fix the issue as of september 2020!

On september 1, 2020 shortly after starting the vehicle and while in motion, the engine stopped causing loss of control of the vehicle. i was able to bring the vehicle to stop in roadway with hard pressure on brakes. fortunately, no contact was made with person or property. i attempted to re-start the vehicle but it would only crank and not start. several minutes later was able to restart the vehicle. the vehicle has had trouble starting on many occasions prior but this was the first time it stopped while driving. the only indication the vehicle had lost power was when i attempted to slow the vehicle and turn the wheel. prior to this the dealership has examined the issue on at least four separate occasions spanning years. i have been told the fuel pump relay has been replaced twice on this vehicle. after both of these alleged repairs the vehicle has exhibited the same symptoms and returned to the dealership. in the last visit with the dealership on june 23, 2020 and phone call with fca us llc’s customer service on september 1, 2020 i was directly informed that no solution exists. there is no advanced notice to the driver as this does not occur each time the vehicle is driven. when the vehicle does lose power while driving, no noticeable indication of this danger can be quickly observed by the driver. it was only noticed when i attempted to maneuver the brakes or steering wheel. this is a known and hazardous condition created by fca us llc. which they have not adequately addressed.

A recall was issued november 14, 2019 to replace a fuel pump relay that can result in a no-start condition or an engine stall if the vehicle is running. a vehicle engine stall while driving can cause a vehicle crash without prior warning. this recall was issued almost a year ago and has not yet been resolved. i am concerned about the safety of driving this vehicle. i contacted the fca and they suggested that i take the vehicle into my jeep dealer to have it analyzed to see if there if anything wrong with the relay that is currently installed. i took my vehicle into the jeep dealer and they told me that putting it on the analyzer would do not good. i want to know when this recall will be resolved.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact called brown's jeep chrysler dodge ram dealer located at 483 ny-112, patchogue, ny 11772, and it was confirmed that the parts were not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue and was not able to confirm when parts would be available. the contact had not experienced a failure. vin tool confirms parts not available.

While driving on a major highway in newington,va, my 2013 jeep grand cherokee laredo suddenly lost power. i lost acceleration, power steering and power brakes. this is the second time in a month that this vehicle lost power and reacted in this manner. the vehicle was towed to a dealer and two days later was repaired. this vehicle is under a v62 safety recall for a defective fuel pump relay. the repair was a temporary fix until jeep comes out with a permanent fix. in 2015 this vehicle was recalled under r09 for the same fuel pump relay problem. dodge durango vehicles have the same problem. fiat/chrysler/jeep corp. has known about this defective fuel pump relay since 2011 and have yet to come up with a permanent fix. there are thousands of these vehicles on the road and they are all death traps. please put some pressure on jeep corp. to fix this deadly defect in their vehicles. peoples lives are at stake!! the worst part is that car dealerships can resell these used vehicles knowing there is an open safety recall that has not been permanently fixed. the uninformed consumer is buying a vehicle that will kill them. for god's sake do something!!!!!!!!!!!!!!!!!!!

April '20 received recall #v62/nhtsa 19v-813 for fuel pump relay. fuel pump relay is susceptible to silicon contamination on the relay contacts which can cause relay to fail. "a vehicle engine stall while driving can cause a vehicle crash without warning. this recall was issued 11/14/19. to date no repair is available per my calls to the fca recall assistance center, reedman toll's auto world (dealership where i purchased the jeep). i have been driving the car a limited amount due to the recall. i had to drive the car on the pa turnpike for a doctor's appointment. i realized then how many people would die if my engine stalled, without warning, while i was traveling at 65 mph. surrounded by tractor trailers and cars. i have called jeep corporate telephone numbers and the switchboard refers me to the fca recall assistance or the dealer. reedman auto world stated they do not have a fix for the recall. is jeep not fixing this recall because any deaths will be collateral damage? i would my vehicle fixed or a comparable loaner car. if you are not the right place to contact please let me know who i should contact. i think this is a life threatening issue.

Jeep issued a recall on november 19, 2019. nine months later and jeep is telling me there are still no parts available. and no estimated date on when parts / fix will be available. by law, does jeep have the responsibility to fix within a year?

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle failed to start after multiple attempts with the electronic throttle control (etc) and air bags warning lights flashed on the instrument panel. upon investigation, the contact discovered that her vehicle was included in nhtsa campaign number: 19v813000 (electrical system). after two hours, the contact was finally able to start the vehicle and drove to her destination. the contact stated that the failure persisted after the initial failure. the contact called two dealers griffin chrysler dodge jeep ram (961 e, us-74 bus, hamlet, nc 28345) and capital chrysler dodge jeep ram of indian trail (5501 w hwy 74, monroe, nc 28110) and they both confirmed that the parts were not yet available for the recall remedy. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer had not been notified of the failure. the failure mileage was 131,036. vin tool confirms parts not available.

Driver seat active headrest has activated and broken the clips that hold the headrest in the reset and/or ready position. the car was moving at a normal rate of speed and no collision or contact with anything has occurred. simply appears to be a malfunction of the seat active headrest caused by poor engineering or being constructed of faulty materials which have caused a failure in the intended use of the active seat headrest.

Tl* the contact owned a 2013 jeep grand cherokee. the contact state that while driving at 60 mph with the cruise control engaged, it failed to disengage while approaching a ramp. the contact depressed the brake pedal which failed to also disconnect the cruise control. the contact managed to veer to the shoulder of the road while depressing the brake pedal, slams the gear into park as smoke was seen coming from the front of the vehicle. the contact was unable to turn the vehicle off as the engine kept revving. the fire department was contacted and placed the vehicle in neutral to shut the engine off. the contact stated that there was no flames but heavy smoke and a burning odor was present. no injuries were sustained by the contact. the vehicle was towed to lithia chrysler dodge jeep ram fiat of south anchorage (9600 old seward hwy, anchorage, ak 99515) where it was diagnosed and determined that the cruise control failed but because of engine damage, the vehicle was not repaired. the contact also mentioned that previously the fuel relay had failed however, that was repaired. the manufacturer was contacted and informed of the failure. the contact mentioned that the dealer informed him of a recall for the cruise control. the failure mileage was approximately 78,000.*dt*jb

Driving down highway 65 mph vehicle shuts down. no notice

11/13/19 failed fuel pump relay car would crank no start 1/23/20 failed fuel pump relay car would crank no start 7/17/20 failed fuel pump relay car stalled while driving on city street

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. crown chrysler dodge jeep ram greensboro (3710 w wendover ave, greensboro, nc 27407, 866-642-2454) was contacted and confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

2013 jeep grand cherokee laredo passenger headrest deployed while crusing at 65mph on smooth, straight dry highway. passenger seat was vacant at the time. upon inspection, it was found that the plastic housing retaining the metal clip/release bar had broken.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the check engine warning light illuminated while driving. the vehicle was taken to an independent mechanic to be diagnosed. the contact was informed that the failure was due to a failure of the oil filter housing. additionally, the contact was informed that the intake manifold needed to be replaced. the vehicle was repaired. neither the dealer nor the manufacturer were notified of the failure. the failure mileage was 45,000.*dt*jb

Fuel pump relay - my car stalls when it wants and takes off really fast when it wants, and starts when it wants to transmission. - i am told there has been a recall on the transmission my car is slipping gears

In november 2019, chrylser recalled approximately 528,594 dodge durango and jeep grand cherokee suvs from model years 2011 to 2013 because fuel-pump relays may interrupt electrical current and prevent engine start-up and/or contribute to a stall while driving. the dealer and chrysler is still claiming the part is 'out of stock' nearly 9 months later. we cannot safely drive the car, or sell it because of this open recall. the car frequently will not start, and we are very concerned of a stall during driving if the vehicle does start. we believe chrysler has not taken appropriate action to manufacture or distribute the replacement fuel-pump relay, and they continue to refuse to provide an estimated date for the part to be in stock.

Recall nhtsa campaign number: 19v813000 remedy says that we will receive a second notice when final remedy becomes available. it notes that vehicles experiencing a fuel pump failure will receive an interim repair. i have been to 2 dealerships and called fca multiple times to talk about this recall's interim repair and have been sent around with no answer. they seem to be purposely dodging any accountability for this interim repair they have promised. my vehicle has stalled multiple times on streets and highways.

I keep experiencing the same issue -- vehicle won't start after long extended crank and then shuts off. approximately two years ago the entire fuel pump was replaced, yet the same issue has reoccurred. this time it was diagnosed as a wiring issue to the fuel pump relay. fiat chrysler automobiles (fca) refused to reimburse january 2018 and again july 2020. there is currently an open recall (v62 / nhtsa 19v-813 and r09 / nhtsa 14v-115) with no remedy related to the fuel pump that renders the vehicle unsafe to drive. i have requested they replace or refund the vehicle.

I heard about this recall in 2019, according to nhtsa website, the recall is from november 2019. i have checked month after month with the dealer i purchased the vehicle from and no word on any parts or fixes. it's now july 2020 and still nothing has changed. i'm getting worried more and more daily about the problems that could happen if the recall issue is not taken care of. it will be 1 year within only a few short months.

My transfer case needs to be replaced, it jerks when i break and hit my gas, i can barley turn my vehicle without the whole car shaking. the dealership told me it would cost $4k to fix, the part is back ordered, there’s 4 cars before me getting the same problem fixed. there’s over 150k people who have complained about the same thing. they told me if i drive my car it would cause it to shut down and then it wouldn’t be fixable. but jeep refuses to fix the problem when they know this is their fault. on top of that, my fuel relay is recalled with no solution and my jeep could turn off on me at any moment. they told the transfer case is not recalled because not enough people have complained about it. they are aware of the issue and refuse to fix it.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

My vehicle left me stranded at a target store parking lot. my vehicle was on with the a/c running. the vent blowers stopped working and the vehicle shut off. it cranked but no start. i used my aaa membership to have the car towed. it was sent to the aaa mechanic. the fuel pump relay was no good. i know there was a recall on this relay but the dealer never had the part in stock. which sounded bogus to me. the mechanic explained that there is a recall and i should get reimbursed. i sent in my completed the chrysler reimbursement request form and submitted the shops receipt and the rental vehicle receipt. i was assigned case # 76491689. i paid $3004.00 in cash for repairs. after i submitted my receipts they denied my claim for $1309.00 that was related to the fuel pump relay repair. the mechanic also performed other repairs that he claims were as a result of the recall damaging the vehicle. i asked for another receipt stating specifically that i paid in cash and resubmitted it to the denied claim email. i am unemployed due to covid-19 and i spent my savings to fix my vehicle. the ramifications of this mess has affected my personal life and my mental health. for a moment i felt the the mechanic lied to me and i was contemplating to physical harm the mechanic. i already had several verbal disputes with the shop because they claim that the receipt they gave me is all they can provide. yet it was deemed as insufficient proof of my cash payment. i reached out to news station for siaitance you resolve this matter.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at 25 mph, the vehicle stalled without warning. the vehicle also stalled immediately after being started. the contact stated that the vehicle was previously repaired under nhtsa campaign number: 15v115000 (electrical system). the contact recently received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. san diego chrysler dodge jeep ram (777 camino del rio s, san diego, ca 92108) was contacted and confirmed that parts were not yet available for the recall repair. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was 95,000. vin tool confirms parts not available. *tr

Tl the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact called the crossroads chrysler jeep dodge ram located at 4510 whitehill blvd, prince george, va 23875, (877)360-5755, and it was confirmed that parts were not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Ac stopped working and was making noise. ended up to be the compresser. i only have 21,000 miles on my 2013 grand cherokee. dealer is charging me $ 1,000.. chrysler should cover this. my understanding is this part is on back order. this tells me there is a problem with the compresser for the ac. took it to the dealer on 06/10/2020 charged me $250 had take it back 07/07/2020 air still wasn't working. this is when they told me it was a leak in the compresser. now it's another $1,000.. i need a phone # to be able to contact chrysler about this problem. [xxx] redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc

Sunroof spontaneously shattered

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. baxter chrysler dodge jeep ram la vista (7010 s 124th cir, la vista, ne 68128) was contacted and confirmed that the part was not available. the manufacturer was not made aware of the issue. vin tool confirms parts not available.

Driver side active restraint headrest airbag deployed while vehicle was in motion on a city street. no accident or impact took place to cause the deployment.

March 2020, i went to a chrysler dealership to have a recall repaired on my 2013 jeep grand cherokee, due to issue with my car starting. i contacted mopar regarding the procedure to repair the fuel pump relay recall. i was advised no parts were available yet, and the dealership should use a replacement part to temporarily repair the recall. recall v62 was repaired, along with 2 other recalls, stated by the service department in march 2020. june 8, 2020 my vehicle stalled while driving, i immediately informed the dealership, and i was told the repair never was completed. after speaking with mopar and representatives at the dealership, the dealership failed to submit the correct documentation to mopar, also gave me misinformation, and the temporary fix failed. the vehicle had been hesitating to start after several times for a week and a half. the vehicle then shut off at a stop light. i was able to start the car after several attempts, and it then stalled while driving in a busy area on june 8, 2020. i contacted and opened a case through mopar regarding the recall procedures after my car has stalled, and there is still no resolution to fix the vehicle. the representative informed me to "drive safe" and unfortunately there was no solution or timeline for the final recall repair. the representative stated that until my car has further issues, i would not be able to get a case manager. this policy is hazardous and causing a safety issue to me due to the already failed attempt to repair the recall, and no immediate or foreseeable resolution to the problem. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. brookfield chrysler dodge jeep ram (1845 pipestone rd, benton harbor, mi 49022) was contacted and confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. vin tool confirms parts not available. *bf consumer states that vehicle has failed to start on numerous occasions due to the defective fuel pump relay. consumer says vehicle has stalled while driving which is also due to the fuel pump relay issue. *dl

While driving my car on the highway the battery light came on. after a few minutes all of the other lights, seatbelt, engine, etc. started to flash. then my air conditioning turned off, my brakes stopped working and my power steering went out. luckily i was pulling off of an exit. after finding out that there were 5 recalls, i took the jeep to a dealership to have them fix it. i picked it up a few days later after they said it was ready. the day after picking it up...i was again driving down the highway and the jeep did the exact same thing!!! again luckily i knew the signs and pulled over quickly but still lost control of the vehicle because power steering and brakes went out.

The service 4wd light intermittently comes on on at start up. restarting my vehicle causes the light to go off most of the time. please inform how to correct this problem. *tr

In the rear, there is a popping noise while turning or taking off from a dead stop at a light it pops real loud and causes the vehicle to jerk. i have taken this to multiple places and no one can figure it out. what is going to happen is that the transmission or something going to break and cause a major accident.

While vehicle was in motion, passenger side head rest deployed unprovoked and without warning, striking the passenger in the back of the head. there was no accident, no sudden stop, just normal driving at approx. 40 mph. the plastic pieces that hold the headrest have failed causing a potentially dangerous or fatal accident. *tr

Today i was sitting in a parking lot when my head was jerked forward after the headrest was deployed while stationary. i called the dealership in st. george, ut and they instructed me to contact chrysler to file a claim. i did call them today and was given a claim number. now i wait while the headrest sits deployed in my jeep. *tr

Current issue - while waiting in a fast food line the battery light came on... after receiving food - i pulled into a parking spot and before i could turn the vehicle off, it started giving off error codes related to various electrical items not being available - first warning - svc. air suspension - second - blind spot detection not available - third evic error - fourth - adaptive cruise not available... then died and smelt like burning rubber when i exited the vehicle... a failed effort by roadside service to jump the vehicle did manage to turn on the windshield wipers which wouldn't turn off but that's all that accomplished so i had roadside service put it on a flatbed and tow it to my house since nothing was opened and i didn't want to leave it somewhere with the windows down (of course they wouldn't roll up)... pretty clearly this should be part of the t39 alternator recall that was issued due to bad diodes which cause the alternator to fry the electrical components with very little warning... the car should die and then the replacement of the alternator should rectify the situation... not - the light comes on - the car immediately dies - and then you need a new pcm or ecm and all new wiring... issue #2 - the suspension has been a total fiasco accumulating $13,000 in dealer assessments not under warranty - the whole system has gone out within 80,000 miles and even after replacing 2 air struts - 2 upper control arms - the tie rods end links - and the cv axles - and the compressor - it still sounds like a rickety bucket of junk... when driving - always. issue #3 - the water pump continuously fails. - not sure if when driving but one would suspect that to be the case. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that the parts were not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Got into my vehicle and noticed the passenger headrest was popped open. the vehicle had been parked for days since we are under a stay at home order due to covid-19 pandemic. we googled how to pop it back in, but it wouldn't attach. noticed the plastic tab was broken. i'm just grateful no one was sitting in the seat when it happened. it could have shot their head forward and injured them. *tr

There is a long standing recall on the subject vehicle fuel pump relay. however, jeep is unable to supply a suitable replacement part. unanticipated failure of this part can lead to immediate engine stoppage. fca is unable to give a date when the replacement may be available. *tr the consumer stated the steering column, windshield wipers, air suspension compressor, turn signals, and blind spot warning all failed. the check engine light and traction control light were illuminated. the information screen between tach and speedometer were locked into only one mode. *js

Fluid leaks from the transmission and ac condenser unit, driver side edge. several small points leaks. mechanic said it's a common transmission fluid leak problem due to poor manufacture and have to replace the combined unit at jeep dear. search the internet, see quite a few complain.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact contacted glockner chrysler, dodge, jeep, ram of ashland located at (1041 greenup ave, ashland, ky 41101) where it was confirmed that the part was not available. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available. *bf consumer stated fuel pump relay is susceptible to contamination which may cause the vehicle to stall while driving.*jb

Every morning i had a dead battery. i took my car to the shop and after long test and investigation they found a short in thee tipm module

The jeep dealership said the crankshaft lost at least one of the raised portions that lifts the lifters and the fillings damaged the piston cylinder walls requiring the engine heads to be replaced at a cost of over $10,000. the jeep had approximated 144,442 miles and had never smoked or used any oil until the engine light came on while driving down the interstate in western so dakota. *tr

The vehicle started making a loud tapping sound from engine at idle and while driving. mechanic diagnosed it with bad lifters. the needle bearings in the lifters used in this engine tend to fail. the failure causes the lifter bearing to seize up and damage the camshaft. had lifters replaced two times in a 4 month period. camshaft replaced one time. research on the web show several examples of this same failure in hemi 5.7l engines. the failure can occur anywhere from 50,000 miles to over 100,000 miles. the common cause is the lifter bearings failing and damaging the camshaft. repairs range anywhere from $3000-5000. this leads me to conclude that the failure is due to an engineering defect on the lifters by the manufacturer. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part for the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that the vehicle was previously repaired under a similar unknown recall however, two years after the recall repair the failure occurred. jacksonville chrysler, jeep, dodge and ram (11101 nurseryfields dr, jacksonville, fl 32256, (904) 493-0000) was contacted by phone and confirmed that the part was not available. the manufacturer was made aware of the failure. the approximate failure mileage was 111,000. vin tool confirms parts not available.

Existing recall has not been resolved

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. covert chrysler dodge jeep ram (8107 research blvd, austin, tx 78758) was contacted and confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to walnut creek chrysler jeep dodge ram (2404 n main st, walnut creek, ca 94596) where it was confirmed the part was not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

This vehicle has a frequent acceleration problem. started when trying to accelerate from an on ramp to the highway, especially when slowing to around 30 mph and accelerating to 55. now it does to everything. turning from a stop light into a highway i find my self having to floor it, causing it to rev to 4500 rpm’s and still barely moving. round abouts are a struggle as well, trying to turn out of one and speed up is horrible. extremely unsafe when you have a child in your car and your trying to merge into traffic and your car won’t move.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated while driving at 35 mph on the highway, the vehicle decelerated independently with the check engine warning light was illuminated. the contact pulled over and restarted the vehicle and drove to the residence. the vehicle was taken to windward dodge chrysler jeep (46-177 kahuhipa st, kaneohe, hi 96744) to be diagnosed. the contact was notified of several unknown issues with the vehicle. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 93,000.

I was driving down the highway when the passenger headrest deployed out of nowhere smashing into the back of my fiancɒs head. there where no other vehicles around me at the time and no collision occurred.*dt consumer stated fiance had a suffered a headache and perhaps a minor concussion.*jb

My vehicle is already part of a recall issued 11/14/2019. the company still has no repair for this recall, i have a hard time figuring out how this is reasonable for a company to take this long to solve a problem do i have any recourse in this issue?

My 2013 jeep grand cherokee laredo 4x4 has randomly but continuously stalled or hasn't started up successfully for the past year that i have owned it. this has caused much stress, anxiety, and inconvenience for me, my wife and young daughter. we live with the constant fear of being left stranded throughout or own city or worst yet stranded out of town during family road trips. this is completely unacceptable and undesirable as loyal jeep vehicle owners of several different jeep models including two jeep patriots and one jeep liberty. this past friday i was unable to start up my jeep to go to work and was left stranded in my garage. i had to miss work that day and have the jeep towed to a local authorized dealership where it is still parked four days later unable to start up and is undiagnosed or repaired. this is causing me and my family much financial hardship due to my wife and i having to alternate missing work or trying to borrow a spare vehicle from other family members. i hope to have a remedy as soon as possible by the manufacturer as this issue and subsequent recall has been in effect since last year 2019. i hope that this complaint does not fall on deaf ears and that a solution is developed and provided to me and my family right away.

Fuel pump delay. car acts in start mood but does not do complete start. delayed mood. this happens in park mood. has not happened while i’m driving... yet. when will a repair become available?

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while attempting to start the vehicle, the vehicle failed to start. the battery was replaced however, the failure persisted. the vehicle was taken to chrysler dodge jeep of paramus located at (315 nj-4, paramus, nj 07652) where the vehicle was repaired however, the failure persisted. the contact then received notification of nhtsa campaign number: 19v813000(electrical system) however, the parts to do the repair were unavailable. the dealer was contacted and confirmed that the part were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified but offered no assistance. the failure mileage was 95,000. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact stated while driving 70 mph, the rpm revved up however, the vehicle started to decelerate. the contact stated no warning light was illuminated. the contact would stop the vehicle and restart the vehicle however, the failure recurred. the vehicle was taken to larry h. miller casa chrysler jeep located at (9733 coors blvd nw, albuquerque, nm 87114), who the contact stated exceeded a reasonable amount of time for the recall repair. the manufacturer had not been informed of failure. parts distribution disconnect. the failure mileage was 60,000.

My wife “kendra” was driving the said vehicle which is her every day vehicle to a doctors appointment on feb. 7, 2020 and the fuel pump relay switch shut the fuel off causing 5he vehicle to stall as wife was attempting to drive through a 6 lane busy intersection. wife was terrified because she couldn’t maneuver vehicle to safety leaving her stuck with cars traveling at 45-50 mph through the intersection and she couldn’t safely exit the vehicle. she called me for help and as i was on the phone with her two barely missed her with screeching brakes and her screaming. i was 2 minutes from her and as i was approaching the vehicle started. we brought the vehicle home and i immediately called chrysler about the issue because i had already attempted to get the recall fixed but they (rockwall dodge) said the recall part isn’t available prior to this incident. chrysler said i could take the vehicle to rockwall dodge where they could do a “temporary” fix, whatever that is. that was feb 7 2020 and i’m in a rental with no fix or “temporary” fix, that i call bs. this very dangerous for vehicle owners and may cause a death or serious injury to motorists. my wife has to drive over a 4 mile bridge 4 lanes east and 4 lanes west with only an outside shoulder between rowlett and rockwall tx with speed that vary between 70-90 mph, if it was to stall there she’s very likely to be hurt bad or killed. to this date no “temporary” fix and now chrysler and rockwall dodge are trying to make me pay for a rental. please put pressure on them to resolve this before there is loss of life.

Car stalls without warning on the highway. this has happened 8 times in the past year. recall was issued november 2019 with a temp fix. i received the temp fix in january 2020. i had another stalling incident on the highway feb 11 2020. the car has been at the dealership since. jeep/chrysler has been less than helpful.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received recall notification for nhtsa campaign number: 19v813000 (electrical system) however the recall remedy was not yet available. the contact felt that the manufacturer exceeded an unreasonable amount of time. the vehicle was taken to pine belt chrysler jeep dodge ram located at new jersey 88, 1400 ocean ave, lakewood, nj 08701 but the recall remedy was unable to be performed. the manufacturer was made aware of the issue. the contact did not experience a failure with the vehicle. vin tool confirms parts not available.

The engine oil cooler deteriorates and brake leaving you stranded on a poodle of oil and water without any notice whatsoever other than a great superheating condition that will lead to complete motor failure and possible fire while on the highway while on my way to bringing my grandkids to school.

A fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. i use currently my car for works matter. i was very kind and i am very afraid to use the car and this prevented me from being late in my personal affairs ann i am emotionally affected because up to the mopars does not have solution.

Tl* the contact’s parents own a 2013 jeep grand cherokee. the contact stated that while driving at 70 mph, the vehicle lost motive power and stalled without warning. the vehicle was restarted and driven to blake fulenwider chrysler, dodge, jeep located at (305 16th street, snyder, tx 79549), where it was determined that the fuel pump relay needed to be replaced. the vehicle was repaired. the vehicle was included in nhtsa campaign number: 19v813000 (electrical system). the manufacturer was notified of the failure and a case was filed. the approximate failure mileage was 75,000.

I had the original recall done for the fuel pump relay, after just over 2 years it stopped working and when it doesn’t work the car can’t start. they told me that i had the recall done and it was more than 2 years, i was no longer covered. i have replaced it twice already since then. i just received a letter from jeep and they have put a second recall on this part. however they don’t have the part which is about $10 and the car will not start without it. i called the dealership and main company and was told if i have a problem starting or stall while driving i am to have it towed to the nearest dealership and they will look at it and evaluate the problem and if the relay is the problem they will repair it with an over the counter part and will call me when the dealership part comes in. i asked how long it would take to evaluate my car if it was towed in to be fixed. no one could give me an answer. only saying once they look at it and figure out the problem then i would be notified. here is a quote from the letter they sent me “ a vehicle engine stall while driving can cause a vehicle crash without prior warning “. so my question is, is this car safe to drive as is, and if not what are my choices. they have no answer for this. i am informing you of this problem, they didn’t offer a rental car when i said what do i do with this situation. a $10 part and they don’t have any, i keep 2 replacements in the glove box in case my car doesn’t start but i didn’t know the car can just stall while driving. that is very dangerous for everyone that owns one of these vehicles and the cars around them. it’s a disgrace and i think they knew about this problem and didn’t prepare to have the parts ready for this problem. i just hope no one dies

Auto mechanic says that the 5th cyllinder in this jeep grand cherokee hemi engine is prone to fail. probably manufacturer defect. the fifth cylinder misfire caused cylinder to deteriorate and leak metal into engine causing failure. the car stalled while driving on a busy road in jacksonville florida..

My 2013 grand cherokee has had the stalling issue since i bought it in dec. 2016. in 2017 after replacing tipm & fuel-pump at our expense, vehicle continued to stall & neither jeep nor the dealership would do anything other than change the part. we filed with ncds, & the arbitrator did not pursue the case & chrysler responded that the vehicle was “operating as intended”. i have electronic copies of those documents. since the official recall was issued, my car has been in the shop 3-4 times & continues to shut off multiple times daily or every other day. it failed & would not start dec. 2019 so i took it in & got it back a week later. they claimed my battery was dead & would not hold charge. however, the day before it wouldn’t start, i’d driven it back from dallas to lafayette, la w no stall. i’d also driven it around the morning it stopped working so i am not understanding that, but paid for the repairs & a couple weeks later, it failed again. it’s my understanding the fuel pump has been replaced twice since my visit in december. i took it in on jan. 20th for the stalling & got it back on the 21st in the afternoon. less than 24 hrs later, it stalled again. i called the dealership all last week to report the daily stalls & went back in this past monday, the 27th, after they did not return my calls to schedule an appointment. it stalled there in the dealership parking lot, & they got a tech to run the codes & it came back as the recall part. then they ran specific diagnostics per fca’s request & said they couldn’t duplicate it. since monday, it has stalled twice so far today, on wednesday. the car has stalled while idling with my foot on the brake, while driving it, and upon start it will immediately die after cranking up. the issue is intermittent & poses a huge safety risk for myself & others when it stalls in-operation.

Vehicle was stationary, sitting in parking lot after driving on highway for 4 hours. air bag suspension exploded, causing very loud noise and vehicle suspension to drop to almost the tire. vehicle inoperable after incident. very hazardous to be near when air bag suspension popped/exploded.

Tl* the contact called on behalf of her daughter who owns a 2013 jeep grand cherokee. the contact stated that while attempting to park the vehicle, the vehicle stalled without warning. the contact stated that the vehicle also experienced an intermittent failure to start. the vehicle was taken to (acadiana dodge chrysler jeep ram fiat 1700 sw evangeline thruway, lafayette, la 70508) where the totally integrated power module (tipm) and the fuel pump relay were replaced on multiple occasions however, the failure persisted. the vehicle was included in nhtsa campaign number: 19v813000 (electrical system) however, the parts for the recall repair was not yet available. the manufacturer was contacted and informed of the failure. the approximate failure mileage was 67,000. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice under nhtsa campaign number: 19v813000 (electrical system). the contact called nyle maxwell pre-owned supercenter located at 13817 n research blvd, austin, tx 78750 where he was informed that the parts were not available. the contact had spoken with the manufacturer where he was provided with the same information as the dealer. the contact had experienced the failure where the vehicle would shut off without warning at various speeds intermittently. he had taken the vehicle to the same dealer prior where he was informed that they were unable to duplicate the matter or repair the vehicle. the failure mileage was approximately 80,000.

I bought my jeep last year sometime in towards the end of march. it was towards the middle of the summer i started to noticed the leather on my front dashboard starting to lift and bubble in some areas. by the end of the summer u have massive areas that are starting to bunch up all over my dashboard. as i started to look the problem up due to ive never seen a dashboard do this before. ive come to learn this is a issue on alot of jeeps my year and jeep is doing nothing about it. i brought it to a upholstery shop and they also said they have seen this alot on the jeep of my year and that jeep wont do anything to fix it. then the shops says its gonna cost almost 4-6 thousand to repair due to the leather on the dash is shrinking and that they would have to replace the whole dashboard.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part for the recall repair was unavailable. the contact stated the manufacturer had exceeded a reasonable amount time for the recall repair. the contact stated that after being stopped at light, then accelerating approximately 10 mph into an intersection when the vehicle suddenly stalled halfway into the intersection. the contact attempted to press the start button on the vehicle, however, the vehicle failed to start. the contact had to allow the vehicle to coast to the side of the road where they placed vehicle in the park position. the contact's wife noticed that smoke was coming from under the hood of the vehicle. the contact was able to get himself, his wife, and child out of the vehicle. the contact opened the hood of the vehicle and noticed the vehicle had caught on fire. the fire department was called and put out the fire. a police and fire department report were filed. the vehicle was towed. the contact stated that they have had complications due to inhaling a large amount of smoke, however, the contact had not received medical attention as of yet. the dealer was not contacted. the manufacturer was made aware of the issue and opened a case regarding the matter with the case number: [xxx]. the approximate failure mileage was 144,000. vin tool confirms remedy not yet available. *dt information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”*jb

My car stalled out on a turn and i could not move the steering wheel. i almost hit a car due to this. jeep has an open but unfixable recall on the vehicle. i have spoken to numerous people at chrysler, mopar, and dealerships. they will not help. basically, told me the fix may or may not help, but it’s a temporary one. there is no real fix to it. i am too scared to drive my car now. i cannot drive my car knowing that it can stall out (as it already has), what if i hit someone and hurt my family or someone else. so pretty much, they have an open recall but will not help and there is no fix to it.

The headrest safety feature malfunctioned and deployed incorrectly. it deployed during normal use of the vehicle and not during an accident. there was no impact to the vehicle when it deployed, the vehicle was not even in motion. there is clearly a manufacturing defect and there should be a recall on this product. my wife and i are worried about the other headrest deploying while we are driving and concerned about our safety. we were in tampa, fl when this happened and reported the incident to chrysler but they didn’t seem concerned, despit acknowledging the danger this could cause while driving.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the fuel pump did not pump fuel. the vehicle was restarted a couple of times to get the fuel pump to work. there was no warning indicator illuminated. the vehicle was taken to iverson chrysler dodge jeep ram huron (605-352-8686, located at 101 2nd st sw, huron, sd) where it was diagnosed that the fuel pump relay needed to be replaced. the technician also confirmed that the vehicle was included in nhtsa campaign number: 19v813000 (electrical system), but the part was on backorder. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 140,000. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received an unknown recall notification regarding the electrical system. the vehicle was taken to tom o'brien chrysler jeep dodge ram greenwood (750 u.s. 31 n, greenwood, in 46142, (317) 881-6791), but the parts to do the repair were not available. the contact stated that the vehicle seized without warning. the vehicle was towed to the dealer, was repaired. the manufacturer was made aware of the failure and confirmed that the parts were available. the failure mileage was approximately 180,000. *ln the consumer stated wanted to reimbursed for the cost of rental car. *tr *ln *jb *ln*jb

The headrest popped open. i just came out one morning and it had split. this is apparently a safety device. service department was no help said headrest must be replaced will cost about $1000. this should be a recall item.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle failed to start when attempting to drive. also, the epc warning indicator illuminated and the electronic throttle failed. the vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. the vin was included in nhtsa campaign number: 19v813000 (electrical system). the manufacturer was not made aware of the failures. the failure mileage was 72,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 19v813000 (air bags). the manufacturer was called and confirmed that there were no recall parts available. in addition, the manufacturer suggested that the contact continue to drive the vehicle and declined a loaner vehicle. an unknown local dealer was contacted and informed that they would call the contact when the part becomes available. the contact was concerned due to her warning light illuminating and it could result into a crash as specified on the recall safety risk. it was unknown which specific warning light was on. the failure mileage was unknown. vin tool confirms parts not available.

Every morning when i start my vehicle to go to work. i need to crank it over and over again until at some point it starts. i went for service for recalls in my vehicle in september 2019. i was told the part was not available for the fuel pump relay recall, r09. even though the appointment was set with the parts in stock. i never received a call back and now i am experiencing this inconvenience everyday.

Vehicle would not start on 06 dec 2019; was attempting to start but kept making sputtering and scratching noises. ac power works. towed to dealership and decoded as a fuel pump relay (as stated in recall we just received!!) dealership refused to fix per recall.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 19v813000 (electrical system) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. mark casa chrysler jeep (9733 coors blvd nw, albuquerque, nm 87114) confirmed parts were not available to perform the recall repair. the contact stated that the vehicle failed to start. the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was 140,000. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that once she pushed the start button, the vehicle stalled without warning. the contact would have to turn the vehicle off and back on in order for it to return to normal the failure was intermittent. cape coral chrysler dodge jeep ram (2200 ne pine island rd, cape coral, fl 33909, (239) 500-0000) was contacted and confirmed that the parts were not available for nhtsa campaign number: 15v115000 (electrical system). the vehicle was repaired in 2015-2017 per the recall, but the failure recurred. the manufacturer was not notified. the failure mileage was 70,000.

The problem started with the key fob, after locking the car the doors would unlock and lock again with out my control. then more electrical issues occurred, the lights flickered, the rear camera stopped working, and then driving the car eventually the power steering went out and it was dangerous as i was driving on the 405 free way and i was unable to pull over with out power steering.

I was driving on the capital beltway 495 in maryland when all the lights in my car came on and then turned off. after that my car completely stopped accelerating, my check engine light came on as well as the abs light and a lightning bolt light where my speed is displayed started flashing. i was able to get to the shoulder of the road after almost getting rear ended. when i tried to turn my car back on all of the lights kept flashing and the engine wouldn’t turn over. after about 30 minutes all the lights went out and my car was finally able to start. off and on my car keeps telling my to check my gas cap even though i’ve replaced it and it’s always on there tightly.

Right front "active" headrest, which is part of the supplement restrain system, failed at 59,000 miles for no reason. the plastic latch just broke; appears to be too small. car was not being driven at the time the headrest failed. replacement cost $900.

When at a stop and then accelerate there is a large clicking noise-like something isn't catching-i am told i need a new drive shaft-which are on back order for 3 months-

I have a 2013 jeep grand cherokee limited 4x4 and had a ticking noise when starting the vehicle and turning it off that comes and goes away. we have had it diagnosed to be the transfer case module and when researching to see if i can buy the part, i was advised it's on a national backorder with the dealer and aftermarket. also while researching, saw multiple reports stating that when this happened the car stalls while driving multiple times and makes the vehicle unsafe to drive. my vehicle is used for work and driven all day on the freeway. i've also read that there are no warning signs and then it's blown out and unable to be driven until fixed. i worry about driving the vehicle at all as i don't want it stalling on the highway or anywhere else. i worry it will cause an accident i can't prevent as the vehicle may just suddenly stall in the middle of driving. been a reoccurring issue for myself for about a month or two.

Headlights flicker on / off then right headlamp and /or both blackout while driving or stationary

The 4wheel drive, check engine light and traction control light came on and the vehicle became unresponsive. vehicle would not register it was in park or turn off. had to pull off the side of the road as i was almost hit several times. sounds like the tcu may be an issue.

Tl* the contact owns a 2013 jeep grand cherokee. while attempting to crank the vehicle with the push start button, the vehicle failed to start. there were no warning indicators illuminated. the contact stated that the vehicle was exhibiting the same failures as listed in nhtsa campaign number: 15v115000 (electrical system). the vehicle was not diagnosed or repaired. the manufacturer was contacted and a case number was provided. the failure mileage was 133,000.

Driver side headrest (ahr system) has deployed and is broken. it appears the plastic clamps that hold the headrest in place are brittle which caused the failure .

About a month ago from this date, i remote started the vehicle before leaving my home, opened the house door and it wasnt running. i entered the vehicle and tried to start it with the key fob. nothing happened other than the vehicle turning over without starting. been this way since. it will start after many, many attempts by turning the key and eventually starting. there is no fuel pump noise when the key is cycled numerous time from acc to on position.

Leather on dashboard has separated and bubbled due to manufacturers defect. jeep will not fix the issue stating it is "normal wear and tear" this is unacceptable on the overland trim that is supposed to be a high end trim model

Tried to start my jeep it wouldn’t start. i used the push button. i waited a few hrs and tried again. same issue. tried my remote start. started up. next day used the push start, started up no problem, on the highway (95) the truck was hesitating when going up an incline. next day push start won’t work, the engine would turn over as usual but wouldn’t start. remote start and it started up. son took it and put it on the diagnosis machine and said there weren't any codes. researching a hard starting problem i’ve read tons of posts very similar to what i have experienced. i called the dealer to make an appointment. asked could it possibly be the same issue that my truck was re called on already. he said might be r09 fuel relay recall, timp problem, (recall was a temporary solution to install a fuel pump harness bypass so that the fuel pump turns off) but that if it is, the dealer said they already replaced that and will not do again unless it is pd for, after they put the jeep on their diagnosis machine at $175.00 per hr. so after they completed the 9th recall i pick up my jeep with hopes that i could do more research. i also called jeep. the lady was very nice but they will do nothing except add my complaint to their system. i found out that many people had the same problem as i do! jeep/chrysler have put faulty timp in these cars and do not want to put a recall out on them. many cars with my model have had the same complaints. the faulty timp has the fuel pump running constantly which drains the battery it runs when the car is off. now if i “try” to start the vehicle it smells like something is burning. after researching this problem i found the issue to be a timp problem and now am aware that i am not alone. there are hundreds if not more jeep owners that are having the same issue.

Intermittently the brake pedal will be very stiff when starting the vehicle and backing out. after a few miles it will ease up. but if a sudden stop is needed it is hard to push down again. other times it functions normally. i noticed this on the test drive of the vehicle but the dealer said they didn’t see any issues i bought this car around march of 2019. this problem has been ongoing intermittently

While driving the vehicle, the passenger headrest safety device deployed. had someone been sitting in the seat, it could have caused serious head and neck injuries. there was no accident involved, it appears it just failed due to a defect in the locking mechanism. now we are worried about the driver headrest deploying while we are operating the jeep and it causing an injury or accident.

Active head rest deployed on front passenger side due to failed plastic tabs inside the headrest. when it deploys it shoots forward and can cause serious head injuries. the deployment happened while the vehicle was in motion. it was a random deployment not caused by any impact (the design is actually to deploy when there is impact) in this case it deploys due to a defect in the housing of the pin which holds the headrest in place.

While i was wiping down the driver side active-headrest it deployed on it's own as if the vehicle was in an accident. the car was off and parked on my driveway with the transmission in park, i was cleaning the inside of the car when it happened. the part in question is the driver side active head-rest. i was told by the technician at the dealership that he had seen 5 of these and it happened because the plastic clip that holds the headrest in place had deteriorated and broke. i was told by the dealership that there are no recalls for this and to call fca to file a claim to see if they would cover the cost of the repair which i did. fca told me if i fixed it before they look at it they won't pay for the repair. fca informed me that someone would call me to set up a time and location to look at my car in 2 to 4 weeks. in the meantime they said to drive it as is with no concern for my safety. this is obviously a serious safety issue and if it had happened while i was driving someone could have been killed.

I pulled out of my driveway, turned the corner and my jeep completely shut down as i was driving. the message that came up told me to service my 4 wheel drive and every light on my dash lit up like a christmas tree. it would not start or do anything. had to have it towed back to my house and am now having to tow it to a dealer.

Rear driveshaft cv joint failure at ~78,500 miles. the boot that contains the bearing grease failed and left a ring of grease on neighboring components. failed joint is the one that connects to the transfer case. from onset of symptoms (mild clicking noise) to noticeable driveline vibration and very loud popping in center of vehicle was less than 100 miles. unsure how much longer i could have driven before the joint failed or the driveline vibrations damaged the transfer case or rear axle. when the rear driveshaft was removed, i noticed a grease ring on a front driveshaft cv joint. that driveshaft will also be replaced.

The paneling which is in layed on the doors and the front dash are peeling. these pieces are sharp. as they peel passengers, including children can cut themselves. my own child received an injury from one of these pieces. jeep sent a recall letter to my address, advising me to go to any jeep dealership to have the issue fixed. the crown chrysler jeep dodge on 6350 perimeter loop drive accepted the repair on 2 occasions but never repaired the issue. there was no follow up or reason given for not completing the repair, even after keeping my vehicle for 3 days. but its not an official recall. i think jeep should be responsible for fixing obvious interior damage and especially that that could injure passengers.

Tl* the contact owns a 2013 jeep grand cherokee. after the vehicle had been parked overnight in the driveway, the engine failed to start the following day and the battery warning indicator illuminated. the vehicle was taken to bob mariano chrysler jeep dodge ram (146 manchester st, concord, nh 03301, (603) 556-8616) where it was diagnosed that a new alternator and battery were needed. the dealer also ordered a new pcm. the manufacturer was made aware of the failure and did not assist. the failure mileage was 118,000.

My 2013 jeep grand cherokee's alternator died. the battery light came on while pulling into the driveway and the next morning the jeep was dead. it is covered under the t36 recall. the pcm went as well and is supposedly also covered under the recall. however, the battery was also damaged and destroyed. this situation could have caused a fire. the dealer, bob mariano jeep dealer, at 146 manchester st, concord, nh 03301 tells me that i am responsible for replacing the battery. this cost should not be placed on the customer. the battery should be paid for by the dealer. the battery was damaged because of the faulty alternator, so was the pcm which is being covered. the short circuit that occurred in the alternator caused both the battery and pcm to die. so why should i pay for a new battery? the dealer is going to charge me $332.50 for the battery plus $119.90 to install the battery. the same mopar battery goes for approximately $230.00. again, the difference in price is appalling.

Faulty fuel pump relay and tipm. car will crank but not start. if the car starts it will stall.

Tl-the contact owns a 20013 jeep grand cherokee overland. the sun roof exploded, shook the vehicle.. *bf sunroof not struck by debris or foreign object manufacturer contacted, offered to repair free of charge (incorrect). jeep chrysler dubled responsibility-ordered one time good will to pan halt the cost of sunroof. while driving at approximately 20 mph, without being struck by debris or a foreign object the sunroof exploded and the vehicle shook. there was no injuries sustained. the vehicle was taken to mark's casa chrysler jeep located at 9733 coors blvd nw, albuquerque, nm 87114, (505) 897-8400 where the sunroof was ordered. the mechanic was able to cover the sunroof temporarily with a piece of plastic. the vehicle was not yet repaired. the manufacturer was contacted and an offer made was made to repair the vehicle free of charge, case number: 58595012. the approximate failure mileage was 47,760. "piir=y". ah*jb

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the air bag warning indicator remained illuminated. the contact was concerned that the air bag might deploy unexpectedly. the vehicle was taken to romano chrysler jeep (located at 215 w genesee st, fayetteville, ny 13066, (315) 637-3101) where it was diagnosed that an unknown sensor was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 98,000.

2013 jeep grand cherokee 4x4. transmition cooler leaks transmition fluid . that can cause a fire from the fluid being sprayed over the exaust. and the loss of transmition fluid can cause the veichal to suddenly loose power and cause a accedent. this is a problem that jeep has had for many years and has not done anything to fix. or improve the problem in the viechel.

The car is driving normal and suddently , the car sterling weel get hard, the brakes get hard without ant signs , the car shorts down in the middle of the hightway . this situation got ne keating manu tines for my life.

Transfer case actuator causes the vehicle to jump in and out of 4 wheel drive causes grinding noises and jerking. which therefore causes a hazard on the road.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the engine made a ticking sound when the vehicle was started and while driving. the contact took the vehicle to several different independent mechanics and they all stated that the engine was going to fail if it was not repaired. in order to diagnose the failure, the engine would have to be taken apart at a high cost. benson chrysler dodge jeep ram (400 w wade hampton blvd, greer, sc 29650, (864) 877-0161) was contacted and stated that they could not assist. the dealer offered a trade in with the contact having a negative equity balance on the vehicle. the manufacturer filed a complaint from the contact and referred her to nhtsa. the failure mileage was 93,000.

My 2013 jeep grand cherokee overland started to smoking from the alternator and burned up almost catching fire. there was a recall that they only looked at the alternator never replacing it. i want to know more about this recall, i want to be contacted in regards to this faulty part that almost caught my jeep on fire. i feel this part should have been replaced. the jeep was running stationary when it started whistling and making a bad noice. once i started to drive it to auto zone it got worse and started smoking, making a loud whistling sound and choking like it was going to die. when i pulled into auto zone it was smoking bad, smelt electric burning and it was all coming from the alternator. i had to have it towed 60 miles back home and another 12 miles to the dealership that next monday morning because this happened on a sunday when everything was closed. if it’s a recall i want it replaced, tow paid for and the time it’s been out of commission.

The car has issues starting up and when you try to start the car the brake become stiff and the car will not start but will crank. also as i was driving the car cuts off without warning or when i stop at the red light the car just cuts off and i have to put it in park turn the car off and wait and restart after 5 minutes and it starts with no issues

The damages directly caused by the alternator recall directly related to my 2013 jeep grand cherokee are being declined to be covered by dealership in a vacaville california. they are wanting to charge me $1000 for damages to my vehicle that were caused by alternator issue.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 65 mph, the vehicle stalled and all the warning indicators illuminated on the instrument panel. the contact veered to the shoulder of the road. when the vehicle was turned off and restarted, it resumed normal operation. the contact then drove to northgate chrysler dodge jeep ram (8536 colerain ave, cincinnati, oh 45251, (661) 395-3005) where it was diagnosed that the engine failed and needed to be replaced. the vehicle was not repaired and the failure recurred. the manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. the contact was referred to nhtsa to file a complaint. the failure mileage was approximately 120,000.

Tl* the contact owns a 2013 grand jeep cherokee. the contact stated that the power train control module and alternator failed. the contact stated that the vehicle was included in nhtsa campaign numbers: 17v435000 (electrical system) and 17v572000 (service brakes, service brakes, hydraulic). the contact did not receive any recall letters. the vehicle was towed to ganley chrysler dodge jeep ram (310 broadway ave, bedford, oh 44146, (440) 232-2121) where it was diagnosed that the battery caused the failures. the dealer wanted to charge the contact for both repairs. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 119,000.

Vehicle was started and transmission placed in drive, then driven onto a city street accompanied by an unusual whining noise, lurching, and impaired acceleration. vehicle was limped into a parking lot, placed in park and shut off again, after which it would no longer crank. vehicle was towed to dealership where initially the starter was replaced. after starting the vehicle, the technician reported sparks and a strong burning smell from the alternator, which he declared unsafe to drive. the alternator was then replaced, after which the powertrain control module or pcm was also found to have failed and was replaced. the primary cause of the problem here is unclear, but the safety concern stems from the shorting alternator making the vehicle unsafe to drive. it seems likely that had the driver been unable to immediately pull over, the vehicle could have caught fire and/or completely shut down in traffic. as other, similar vehicles from this manufacturer have been recalled for weak alternator diodes failing catastrophically (p60 / nhtsa 14v-634), it seems reasonable to investigate whether this hazard exists in this and other similar vehicles also.

Stationary, but upon accelerating the engine hesitates all the time. if feels like there is hesitation, somewhat, when shifting gears.

Check engine light would come on intermittently the last 5 months. took to the dealership and auto zone for a code reader a few times and they were unable to pinpoint the exact problem because the engine light would disappear or multiple codes would appear. the vehicle would at times seem to lose power especially going up hill whether it was on a city street or highway. i finally was able to get a true diagnostic test done on 6/15/19 when the engine light was still showing on my dashboard. they code reader gave p0128 so i ended up having to get my thermostat gauge replaced and total repairs with diagnostic were $309.15. i found it frustrating and unsafe that for 5 months the engine light would intermittently appear. after a trip out of town and drove a total of close to 1200 miles, the light stayed on. at this point, it is when i decided to take it in to the dealership before the engine light disappeared. i also noticed that the seatbelt warning light would not always alert if a passenger did not have theirs on. i tried to go back and select the seatbelt problem selection, but it would not allow me to.

I have been since 2017 (september) with a situation of a recall t36, the situation was resolved temporarily (see annexes included). i was then assigned to a consultant mr. lucas figueroa, work my case and clearly indicated through emails (i have all the evidence) that the alternator (by then 2017) was not available anywhere, triangle dealer del oeste was installed a piece that was not the recall while the piece was available. i must clarify that this situation occurred on september 8, 2017 and i was delivered my bus on november 9, 2017. you can refer to case #11039953 assigned by nhtsa. i am demanding to have the t36 recall part installed. it clearly indicates in the communications that it is a temporary remedy. and even more, i was told that when the part was available or manufactured them (an fca officer) would call me to let me know that i could pass to install the same. i never got the call. i need this case handled with the seriousness it deserves. recall dealer t59 (which has already been done) i explain about the recall pending the t36 (alternator) and i am notified that the alternator is already installed.

The vehicle has stopped dead on at least 8 occasions over the last year. the car is running and moving but suddenly stops. no lights no motor noise no ability to steer off the road. it seems to occur at city speeds and streets never on a highway nothing has showed up on diagnostics and no one seems to be able to fix it. i am afraid to drive it. the jeep dealership says there is nothing wrong on diagnostics so there is nothing to fix. the dealerships head mechanic is not returning calls. i was researching and found that there may have been a recall on this issue with the same make and model including 2011 to 2014. mine is 2013. the dealership will not speak to this issue. i do not know what a takayuki recall is, i gave the last date this happend.

I had a recall on the fuel pump relay, i had it fixed on february 24,2015, today i had to replace it again, my car stalled 2x while driving,it also wouldn’t start several times, would crank but not start. i called mopar and went to jeep dealership and both refused to replace for free. i keep a spare with me now in case i have the same problem again. i don’t want to be stuck in no mans land late at night. i have aaa also. i just hope this isn’t going to be a constant problem the consumer stated the there was recall on the vehicle, but the part was unavailable. the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall.*js

Directional signals not working interior lights not working radio not working check engine light on abs warning light on all happened at once when starting car in subfreezing temperatures (2 deg).

Tl* the contact owns a 2013 jeep grand cherokee. while driving 35 mph, the vehicle stalled. once restarted, the vehicle functioned normally. the vehicle was taken to an independent mechanic where the contact was informed that the fuel pump relay needed to be replaced. the vehicle was not included in nhtsa campaign number: 15v115000 (electrical system). the manufacturer and dealer were not made aware of the failure. the vin was not provided. the failure mileage was 66,662.

Cruise control malfunctions with multiple issues. when vehicle is in motion on both highways or on city's streets, the cruise control will not engage most of the time. when it does engage, it will randomly turn off, turn itself on, decelerate, accelerate on it's own. in may of 2017 this same issue was address by the dealer under the warranty and i was assured it was fixed. today, january 2019. i am starting to have a repeat of the same issues with the cruise control malfunctions of random deceleration, random accelerations or randomly turning off or on whail in motion. this is a daily reaccuance starting again on 1/3/2019. now that the warranty is expired, the dealership larry miller of boise will require payment for diagnosis or repair of an obvious vehical safety issue that was addressed by them prior under warranty.

Push start failed to turn on and off. car stalled when going from remote start to start. windshield wipers would not turn off even with car off and key removed from vehicle. display of mph and menu disappeared.

Lug nuts have started swelling or ballooning and have started breaking. 3 lug nuts have ballooned where they are no longer tight on the stud. the other lug nuts can’t be removed without breaking the stud. if i’m have a flat, i may not be able to change the tire without breaking the lug stud.

While my jeep was parked, engine off, in my driveway (flat surface), my 7 year old daughter went to get out of the back seat. she touched on to the metal pole frame of the drivers headrest with her hand to assist her in getting out of the car, the headrest exploded and hit her in the side of the head. it hit her hard enough for her to be stunned and to say she saw stars. there are dozens of complaints online about this happening yet no recall. chrysler has had to recall these so called active headrests before but my jeep was not included. there needs to be a recall and fix as soon as possible.

June 2017 heardnoise loud ticking, lifters, cam shaft, and rocker arm (gone bad)internal failure.december 2018 same problem noise, loud ticking in motor.hear while not moving and hear while moving.

While driving to work one night my jeep started making a whining sound. i thought it was the heater since it was 12 degrees outside that night. i leave for work, get about 6 miles down the road and my jeep starts failing. warning lights, battery, traction control, wipers slowly go across the windshield, lights dimming. i got to a safe spot to pull over but in the process of stopping my vehicle lost all functionaloty (no breaks, power steering, lights, all electronics gone) and couldnt stop. it finally stops and i'm left with a completely dead vehicle. 12am in freezing weather while 5 months pregnant. when my boyfriend arrived to get me, he noticed a strong burning smell coming from under the hood. at this time the vehicle had sat barely out of the road in the dead of night with no hazards possible to allow other drivers to see me. we find out that there is an alternator recall on my jeep and take it into the dealership as soon as scheduling allowed. before alternator blew my jeep had zero issues. they had my vehicle for 4 days and called to say my jeep was fixed (no loaner car offered). i go up the next day, they replaced the pcm and alternator, they say nothing else. i go to start my jeep and it cranks for about 30 seconds and starts. never happened before. i go back inside to the dealer who has said nothing the last 2 days about my vehicle not running properly and they tell me it is my crank shaft position sensor and was not covered under the recall. and they said they couldnt promise the car would make it home and it was my problem. unhappy with results we call chrysler and they tell the dealership to fix that. it does not fix the problem. the problems continue and chrysler is no longer willing to fix obvious damage from their alternator failure frying the electrical system. the dealership also told me to file a "fake" fire claim on my insurance. still unresolved.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 70 mph, the contact activated the cruise control. when the contact depressed the brake pedal, the vehicle failed to stop and the cruise control would not deactivate. the contact pulled the vehicle over to the side of the road. there were no warning indicators illuminated. the contact called brian bemis chrysler dodge jeep ram (1825 dekalb ave, sycamore, il 60178, (815) 895-8105), but no assistance was provided. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 55,000. *tt consumer called fiat chrysler and had the vehicler fixed.*jb

We were driving down a country road at roughly 20mph, my wife was in the passenger seat when out of nowhere the head rest exploded and injured my wife in the back of the head with some serious force. after pulling over and inspecting the issue i noticed the head rest’s plastic bracket holding it on had failed and broke in half. i believe this is a feature for a rear end collision but we have never been in an accident in this vehicle, especially not when the head rest exploded.

2013 jeep grand cherokee. consumer writes with regards to defective rear brakes. *as nhtsa cc'd with regards to premature wear of rear brakes. no answer required. *ea *tr

Key remote with remote start. has issues with locating the remote key lock and unlock/remote start. refuses to start (push button) because it cannot locate key. fresh batteries and it will lock and unlock doors (while sitting in drivers seat) and it still can not locate the key in order to start. it has even flashed the "no key" warning while driving. i have had to pull over and start and stop the vehicle due to the fear of this vehicle shutting down while driving down the road. it does eventually locate the key and resume normal operation. this is happening every couple of days.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 20 mph, the check engine warning indicator illuminated. also, while turning into a parking lot, the vehicle stalled and failed to restart. the contact noticed light smoke coming from the engine compartment. the vehicle was towed to cabrera auto (carr #2km 82.2 salida expreso hatillo, pr 2, 006,14, pr, (787) 333-8410), but was not diagnosed or repaired. the vin was included in nhtsa campaign number: 17v435000 (electrical system). the manufacturer was not made aware of the failure. the approximate failure mileage was 90,000.

The plastic retaining brackets in the headrest's active restraint system failed while driving down the road, causing the headrest to fly into the back of my head. this caused some temporary disorientation and i thought someone had rear-ended me. luckily i did not lose control of the vehicle and continued on my way.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle experienced failures after it was repaired per nhtsa campaign numbers: 17v572000 (service brakes, service brakes, hydraulic), 15v879000 (electrical system, interior lighting), and 15v115000 (electrical system). the dealer (stevens creek chrysler jeep dodge ram, 4100 stevens creek blvd, san jose, ca 95129, (408) 248-1800) performed the recall repairs. the contact felt that manufacturer campaign number: t-36 and nhtsa campaign number: 17v435000 (electrical system) regarding the alternator assembly failed to provide a permanent solution. the contact heard a ticking noise and a fire occurred within months of the dealer's recall repairs. while pulling into a parking area, there was a strong burning odor and smoke appeared under the hood. the contact parked and exited the vehicle. upon inspecting under the hood, the contact noticed flames near the alternator assembly. the fire extinguished on its own. afterwards, the vehicle was unable to be locked electronically, start up, and be driven. the vehicle was towed to huntington jeep chrysler dodge ram (1220 e jericho turnpike, huntington, ny 11743, (631) 673-0270), but they did not inspect the vehicle to determine if the failures were related to any of the recall campaigns. the vehicle was still at the dealer. the manufacturer was notified of the failures. the vehicle was not repaired. the failure mileage was not available.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 15 mph, the vehicle stalled without warning and the steering wheel became difficult to steer. the vehicle was able to coast to the side of the road and the contact powered off the engine. once restarted, the vehicle drove normally. in addition, the contact stated that the vehicle failed to start intermittently. the vehicle was taken to river oaks chrysler jeep dodge ram (4807 kirby dr, houston, tx 77098) where it was diagnosed that the fuel pump was not holding pressure. the vehicle was not repaired due to the repair fees. the manufacturer was notified of the failures and did not assist. the approximate failure mileage was 90,000.

I was driving my jeep grand cherokee on the street, turning the corner at an intersection, the engine lost all power, turned off, and i lost control of the power steering and vehicle in general. i almost hit a pedestrian that was walking on the sidewalk. this was a city street, the vehicle was in motion, and i was turning left. i have called the jeep dealership repeatedly telling them about this symptom of my vehicle. i also have a problem with the vehicle not starting when try to turn it on, the engine will turn over repeatedly but not fire up. after several attempts, it sometimes will start. it is an intermittent issue. other times i need to call a tow truck. i feel this is directly related to recall r09, even though this recall was performed on my vehicle, these are the same symptoms described, so i think the problem is back even after the recall. it is a safety issue and needs to be addressed by chrysler/jeep. i have contacted the dealership at river oaks jeep/chrysler on 4807 kirby drive in houston tx, 77098, and paid for a diagnostic. they initially were not able to identify the problem. after a couple days they said the fuel pump was not holding pressure and would cost $2000 to replace. i can not afford that right now, and i declined repairs. i called the headquarters for chrysler/jeep dealership and asked for them to pay for the repairs as this is a safety issue and a malfunctioning part related to a recall, and they refused. this is documented under case #34923344. i feel chrysler jeep should either replace my fuel pump relay again, even after it was already done once under recall r09, or they should pay to replace the entire fuel pump, as they are not able to diagnose the source of the problem with 100% certainty. this is a safety issue related to the engineering of their vehicles.

Vehicle will randomly not start. when attempting to start it will click like it is trying to turn over and does this multiple times, but will not start. this happens with using push button or key to start. this has happened 6 times in the past month. . once after starting the car with no issue and pulling out of driveway vehicle just died and would not restart. since this has started while vehicle is going over 40 mph it has a whining sound coming from the front end. vehicle was brought in to dealer who states that the battery, starter and alternator appear fine

Leaking power steering fluid, once replaced instantly drained resulting in needing full rack and pion replacement per dealer

Tipm had to be replaced in 2013 jeep grand cherokee. car would not turn on. took 2 separate times to figure out what was wrong.

Recently, car started giving me a hard time to start. when it finally turns on it would sputter and turn off after a few seconds. some lights flicker at times. battery is fine. the ignition is sparking but doesn't turn the car on. sometimes car turns on with no problem and i drive it for hours and sometimes it doesn't start at all or starts and turns off right away or after 10 seconds.

Engine stalls without warning while driving. no warning lights or check engine lights are present. car refuses to start immediately after, but after repeated tries it starts again. fuel pump relay of the tipm was replaced 30k miles ago by safety recall but problem has resurfaced.

Tl* the contact owns a 2013 jeep grand cherokee. while the vehicle was parked, it failed to start. there were no warning indicators illuminated. the vehicle was taken to the dealer (st. clair chrysler jeep dodge ram, 12550 s carney dr., st. clair, mi 48079, (810) 329-2100) where it was diagnosed that the key fob needed to be replaced or updated. the contact stated that the key fob was updated, but the failure persisted. the manufacturer was made aware of the failure. the failure mileage was 54,500. the vin was not available. *tt *tr

Nhtsa recall number: 15v-879 recall date: january 12, 2016 manufacturer recall number: r71 dropped my vehicle off to the manufacture dealer in columbia, sc a few months ago to do the three recalls on the vehicle. they informed me they did not have the parts to do the last recall for the sun visor. it has been 3 months since they did the recalls and order parts from the supplier for the last recall and still nothing has been done for that recall. the dealer said the parts are on back-order from the supplier and no update for restock from supplier. the recall states that the vehicle could have an electrical fire from the recall and this worries myself and my wife. i just feel that it is a little ridiculous that it is taking this long for parts.

When driving at night the headlights do not shine down the road far enough to see at a safe distance and using the bright lights is not always practical. this is a safety issue. i have spoken with other jeep owners who experienced the same issue.

I have called jeep dealership 3 times to get these two safety recalls fixed. each time they say one of the recall parts is not available and wait until we can do both at same time

Drive shaft failure at 80,000 mi. middle support bearing failed. this is a 2013 how many have all ready failed and they are sitting on this info because the part alone is $ 875.00 + labor. i have had cars with over 150,000 and never had this problem.

Tl* the contact owns a 2013 jeep grand cherokee. the contact had not experienced any failures with the vehicle until it was servivced per nhtsa campaign number: 15v115000 (electrical system). shortly after the dealer (homer skelton chrysler dodge jeep ram, 7661 us-51, millington, tn 38053, (901) 872-0195) serviced the recall, the vehicle was taken back to the dealer because of electrical shorting. the dealer initially diagnosed that the failure was related to the electrical system recall repair. the dealer later stated that the failure was not related to the recall and that the vehicle would need to be diagnosed to determine the cause of the failure. the dealer soldered the wires, but it failed to provide a permanent remedy. the dealer stated that the wires had frayed and the tipm may need to be replaced. the contact felt that the remedy from the recall caused the failures. the manufacturer was notified of the failures and recommended that the dealer repair the vehicle. the failure mileage was not available.

Intermittently, vehicle will take a long time to start using the push-to-start button. sometimes the engine will stall seconds after the long start happens, after enough time to go into drive/reverse from being stationary. this has been dangerous as the vehicle is moving (pulling into traffic from parking spot, city street) when the engine stalls. at that time the only way to restart is to re-cycle the push-to-start button through the off/accessory/on. typically after the stall the vehicle will start right up. vehicle has had the tipm recall (#15v-115) performed.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 15v879000 (electrical system, interior lighting), 17v435000 (electrical system), and 17v572000 (service brakes, service brakes, hydraulic). while driving approximately 15 mph, the alternator indicator illuminated and the vehicle lost power and shut down. the vehicle was towed to mall of georgia chrysler, dodge, jeep (4345 buford dr, buford, ga 30518, 770-945-0839) where the dealer provided options to repair the failure with an aftermarket part or wait for two weeks for full recall repairs. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 155,000. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. while leaving the driveway, the vehicle hesitated as the accelerator pedal was depressed, but the vehicle stalled. there were no warning indicators illuminated. the contact was able to restart the vehicle and drove approximately half a mile from her residence before the vehicle stalled again. the contact had the vehicle towed to a tow lot and called john elway’s claremont chrysler dodge jeep ram at (909) 667-2586 (620 auto center dr., claremont, ca 91711). the contact was informed that an appointment could not be scheduled for at least another month for diagnostic testing and repairs. the contact referenced nhtsa campaign number: 15v115000 (electrical system) as a possible cause of the failure. the manufacturer was not notified of the failure. the approximate failure mileage was 47,000.

Tl* the contact owns a 2013 jeep grand cherokee. while driving approximately 35 mph, the air bag indicator illuminated and the horn failed to work. the contact did not call the dealer for diagnostic testing or repairs. the manufacturer was not made aware of the failure. the failure mileage was 47,500.

The gas pump is a damage to factory default. please call me to explain the situaciton. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).” *pm

The vehicle stalls and loses power while driving without warning (or warning lights) happened multiple times. restarts after 15-20 minutes.

While driving forward my backup camera came on and would not shut off. when it did shut off, i heard this sizzling noise and the entire system went out and the check engine light came on then it went off and came back on and has been on ever since.

Engine light came on. p0520 default code re oil pressure sensor/switch. in researching this issue, it appears that despite numerous complaints by others for exact same issue, no recall by jeep. my mechanic also noted this is a very common issue for jeep. jeep customers are having to pay out of pocket for this very expensive repair. jeep needs to issue a recall and reimburse for this repair.

I’ve been told that in the 2013 jeep grand cherokee’s are known to have computer problems! my computer was just replaced 2 years ago and when i went to get my car serviced (oil change), i was told that the check engine light is reading codes that would suggest my computer is going out again.

Car shut down/would only crank would not start. no fuel to engine. car shut down at street light. tapped on relays in relay box under hood the vehicle started.

The active headrest restraint deployed despite not being involved in any collisions, ever. it appears that the plastic, that holds in a pin, failed. the pin is still stuck within the latch in the back of the headrest. and the headrest cannot he reset, as the plastic is blown apart. the dealership has advised that the only repair to this problem is a new headrest.

Vehicle is stationary and not on. when i sit in the vehicle and put my foot on the brake to press the start button the vehicle only half cranks and the electric only turns on. it takes a few tries after turning power off and opening the door until it will actually start fully.

Intermittent no start, extended crank. once started, vehicle runs fine. issue began right after recall r09 performed at 43,574 miles. issue seemed to be resolved but repeated at 47,985 miles. dealer stated that win module needed replacing at a cost of $180. repairs were completed. issue has now returned at 69,000 miles. taking vehicle in for service on 2/13/19.

The safety belt is release and is not fixed on the driver body.this located in the drivers seat.

After shutting off and exiting the vehicle i noticed the driver's side seat head rest looked crooked. i got in the back seat to take a closer look and the head rest suddenly deployed without me touching it. the vehicle was turned off and parked.

After recently purchasing my jeep grand cherokee 2013, i noticed issues i didn’t have in regards to the power train and how it acted compared to my previous jeep grand cherokee 2002. i frequently have instances at slow, medium and interstate speeds where the rpms jump from the steady 2,000 up to like 3,000 briefly, before quickly dropping back down. this results in and unexpected and sundown jolt/jerk. even more so, i’ve been seeing more serious and related issues where it runs at 3,500/4,000 rpms while not accelerating. seems slow and sluggish. only a stop and restarting of the vehicle will fix this issue. finally, this leads to the major issue, still related to the same trend of problems. i will have times when i’m accelerating or just cruising and i lose control of the vehicle. the rpms will spike drastically and unexpectedly from around 2,000 average to 6k-7k rpms. i lose all acceleration control when this happens. the few times this has happened the engine light will turn on. naturally letting off the accelerator brings it back down slowly, but in these instances i’m on the road and moving with traffic. i lose all accelerator control and cannot accelerate with any effect. the engine revs sharply and loudly with no accelerating movement or response. only option is to break.. thanksfully those work.. and come to a stop where shutting the car on and off seems to be the only temporary fix. upon turning it back on, the engine light will remain and typically does for a day or so and then turns off. very dangerous and seems to be an ongoing, while unpredictable and infrequent, but not completely as this happens every week and a half or so,.. it sounds like a manufacturers defect that isn’t being addresss through recalls, repairs or even when complaints are made. these issues need to be addressed as they pose a threat to not only my safety, but others as well.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle shut off without warning. the contact was unable to drive the vehicle due to the failure. the vehicle was included in nhtsa campaign number: 17v435000 (electrical system), but the contact did not receive a notification. the dealer (westbury jeep chrysler dodge ram, 100 jericho turnpike, jericho, ny 11753, (516) 336-4784) stated that the part was not available and was on a national backorder. the dealer did not provide a loaner vehicle; therefore, the contact had no vehicle to drive. the manufacturer was notified of the failure. the vin was also included in nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic). the vehicle was at the dealer to be serviced for the recalls and the failure. the approximate failure mileage was 54,000. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. while reversing the vehicle, the brakes failed to completely stop the vehicle. the contact had to exert force to the brake pedal to stop the vehicle. the contact received notification of nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic). the dealer (larry h. miller chrysler jeep dodge, 1800 w 104th ave, denver, co 80234, (720) 907-0928) stated that the parts were not available. the dealer stated that they would repair the vehicle once the parts arrived. the contact called the dealer since november of 2017, but had not received a follow-up response. the contact was uncertain as to when the vehicle would be repaired. the manufacturer was notified. the failure mileage was not available. parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. while starting the vehicle, it stalled and the check engine warning indicator illuminated. the vehicle was able to restart when the brake pedal was applied. the failure occurred numerous times. the vehicle was not repaired. the vehicle was not taken to a dealer. the manufacturer was made aware of the failure. the failure mileage was 65,000.

Car will crank but not start, dealer refuses to complete the recall for the fuel pump relay. recall ro9 is an expansion of 14v-530

While driving my car in the city, i experienced a sudden engine shutdown, and entirely lost control over the car (steering, breaks etc.) the car was towed to chrysler's certified garage, where the malfunction was identified as a failure of the fuel pump relay (the same relay which was already been replaced, as part of recall r09). the garage also re-confirmed that this relay has been replaced under the recall, in 2015. the meaning of this failure demonstrates that practically, replacing the unit under recall r09 has not solved the problem and the risk is still there! i have reported this incident to fca in europe, and was responded that this failure "could happen in 5 years old car" and therefore, there is no safety issue that requires them to warn other owners. however, i have found on-line lots of similar complaints, most of them in the us, indicating that the failure of the replaced fuel relay is common, and that fca do not take responsibility. see the link below: http://www.carproblemzoo.com/jeep/grandcherokee/other-fuel-system-pump-problems.php i would like to emphasize that r09 (nhtsa safety issued id #15v115 https://www.nhtsa.gov/recalls?nhtsaid=15v115#recalls360) refers to 5 years old cars, and the failure that i have experience with the same replaced fuel relay, had occurred only 3 years later, and therefore, fca response is irrational and wrong. since the event i avoid driving this car with my family nor do i let my children drive it. i simply don't trust the car anymore. please be advised that i live in israel and have an office in florida. i had to enter my fl address as there is no possibility for an international address. my international phone number is: +972544888755

Fuel pump relay recall completed over a year ago and fuel pump still quit on me 30nov2018 while driving over a bridge. car will not currently start due to fuel system.

Fuel pump relay: our jeep grand cherokee has been hard to start for some time. it just turns over as normal but doesn't start. the fuel pump relay has supposedly been fixed but it is acting as before the relay repair. since the relay recall has been 'fixed', i put in a new fuel pump. it did not fix the problem. jeep needs to step up and fix these!

When in park... pressing the start button the engine does not turn over... it clicks and stops on its own. i await minutes and then press the start button.. the engine starts.. . it happens every time i park for a couple of hours, and start up. i replaced a battery, but it still does it. i find myself stuck often, i done the research and have other colleagues whom have grand jeep cherokees but year 2014. they were entitled to a recall for the same issues with their jeep as mine. this happened november 17 2018 and november 22nd..once each afternoon.

While driving, fuel pump quit working. after stopping, car would not start.

Cranks and dosen't start

Etant absent pendant plusieurs mois et laissant ainsi mon vÉhicule immobilisÉ, j’ai souvent des problÈmes de batterie À mon retour, pour remÉdier À cela j’ai achetÉ dÉbut juillet 1 appareil de maintenance de batterie spÉcialement prÉvu pour ce genre de situation;je suis parti de chez moi le dimanche 8 juillet et j’ai posÉ l’appareil en fin de matinÉe sur la voiture stationnÉe dans le garage. mon beau-frÉre a verifiÉ plusieurs fois l’État de l’appareil genius sur la jeep, jusqu'au mercredi 11 juillet dans l’aprÈs-midi, aucun signe de d'anomalie constatÉ lors de ces visites. il n’est pas retournÉ jusqu’au 17 juillet dans l’aprÈs-midi, moment oÙ il a dÉcouvert la voiture complÉtement brulÉe sur la partie avant moteur, capot jusqu'au pare-brise, mais tout Était dÉjÀ froid.

The jeep has been locking on its own when in park, while still running or turned off with the keys still inside the vehicle. when i park, turn off the car, get out of the driver seat, close the driver door, it locked before i could open the rear door to get my two kids out!!!

Below is the read out for a recall that is on a few other grand cherokee's. my vehicle stalled the other day when my wife was driving and the engine completely shut off and had to be restarted. the problem: the alternator may suddenly fail, causing the vehicle to stall without warning and increasing the risk of a crash. the alternator also may short circuit, increasing the risk of a fire.

Passenger side front seat headrest deployed without warning or accident cannot get it back in place or to lock in

Having issues with previous recall r09. the problem has resurface again. just took the vehicle for repairs. are others having similar issues with this repair

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle occasionally failed to start and all the indicators on the instrument panel illuminated. the contact also mentioned that the engine made revving noises, but the vehicle would not engage. the vehicle was taken to salerno duane chrysler dodge jeep ram of summit (267 broad st, summit, nj 07901, (908) 277-6700) where the battery was changed, but the failure recurred. the manufacturer was not notified. the failure mileage was approximately 47,600.

Motor cranks and cranks without starting,,,heard there were recall on fuel pump relay.why not 2013. this may be the fault

I purchased a used 2013 jeep 2 years ago at novak motors in farmingdale, ny. they told me i needed to go to a jeep dealership to get the brake recall taken care of. i tried calling the closest jeep dealership to my work location at 642 w main street, riverhead, ny and spoke with martha? in the service department today and she said it would be several weeks before the next available appointment. when i asked her if i have warranty work, an open campaign that needed to be fixed, would i be able to get in sooner? the woman then replied to me that they were no longer accepting any new customers at all!

Front windshield wipers would not turn off, one speed only, rear wiper not working, brights not working, had to replace a faulty total integrated power module (tipm).

Passenger headrest disengaged while being driven on city street under normal conditions.

Please reference my previous complaint 11114071 and 11114079 for exact dates of failure for july 2018. the primary and secondary fuel pumps were both replaced and the jeep was returned to me on 8/4/18. i drove it on 8/5/18 once and then twice in the morning on 8/6/18. it sat in the parking lot at my work from 8:30 to 12:30 pm on 08/6/18. at 12:30 pm, the exact same symptoms of starting failure were happening. it started with turnover then immediately died. then turned on after a 2nd attempt. then at the restaurant i went to at approximately 12: 55 pm, the jeep completely failed to start. i have video recording of the failure and can produce that for reference. the vehicle is not starting and staying on consistently. the start results in immediately dying and then after a couple attempts like that, it eventually it just cranks and cranks until you shut off the vehicle. it's being towed a second time to the dealer service department. additionally, a dome light in the front of the vehicle wouldn't shut off since it was returned to me on 8/4/18. it was never a problem before 8/4/18. this is a tipm problem and it needs to be recalled. the 3rd picture i've uploaded is a screen shot from the video i have of the vehicle not starting but cranking and cranking. the other two are captioned. i have this video and can send it.

The active headrest restraint inside the driver's seat deployed due to plastic clips inside breaking for no reason. deployed while driving under normal conditions, hit driver in the back of the head, startling driver and nearly causing accident. this is a well-known issue, documented by hundreds of other owners of grand cherokee, yet chrysler/jeep has done nothing to remedy this or recall the faulty product. having the deployed headrest makes it difficult to drive the vehicle, and there is no way to "reset" it, since the internal plastic pieces are broken. this is an on-going safety issue, as part of the vehicle's safety system now does not function. also, i am worried that the other seat's restraint will deploy at any time.

Per my previous complaint (number 11114071) i stated my vin was not included in chrysler recall 15v-115. that was incorrect. my vin was included in chrysler recall 15v-115. and the recall was completed. meaning: the fuel pump was already replaced. so my previous complaint with fuel pump failure and cranking is a persistent and unacceptable issue that is deductively reasoned to be due to tipm failure. this failure needs to be addressed by the nhtsa.

Purchased this vehicle used for my 17 year old son approximately 4 months ago. on 7/20/18 the vehicle died as he was driving down the road. after testing the battery, we paid to replace it, but the new battery was only getting about 11v with the car running. therefore, we paid for a new alternator and have discovered the issue still continues. after researching, we discovered the recall from july 2017, many months prior to our purchasing the vehicle. i have called landers chrysler jeep dodge in benton, ar to schedule the service for the recall. the first appointment available is august 23rd. this is unacceptable. first, we are fortunate that our son wasn't hurt when the vehicle died while driving down the road. secondly, we have spent approximately $650 for replacement parts and still can't drive the vehicle. lastly, having to wait almost a month for the dealership to repair the recall issue is ridiculous. it is unreasonable to think someone can do without a vehicle for a month, especially when the issue is no fault of ours.

During the week of july 1st, 2018 the vehicle died while driving at 30 mph. during the week of july 8th it cranked without turnover multiple times in the am, eventually starting and also during that week of july 8th, 2018, once while driving it died while traveling at 30 mph. on july 16th, 2018 vehicle cranked without turnover multiple times in the am, eventually starting. on july 17th, 2018 it started in the am but in the evening, cranked multiple times with no turnover and would not start again. on july 18th, i went back to where the car was left the evening before to attempt starting again. it was cranking without starting multiple times that day and never started. had to be towed to dealership for service on july 19th. service department replaced the primary fuel pump on july 23rd, 2018 after parts came in. i picked up the vehicle on the evening of july 23rd, 2018. approximately 6 hours after getting the vehicle, it cranked for at least 10 seconds, twice, then started. and the following evening approximately 5 pm, july 24th, 2018, it started and ran for about 5-10 seconds and died. vehicle started on the next attempt and i took it back to the dealership service department at 5:30 pm on july 24, 2018. the dealer claims it cranked on july 25, 2018 in the morning and then continued to start throughout the day. i am going to go back to the dealership to request the other fuel pump get tested. i am very aware that there have been multiple recalls on this model's fuel pump system. recalls 14v-530 and 15v-115 do not include my vin number and should because it was manufactured during the dates of . and further, the center for auto safety's petition against the nhtsa dated on july 15, 2015 (80 fr 45578) (document number 2015-18672) against chrysler for the tipm failure should be reconsidered!!

2013 jeep grand cherokee hemi engine suffered from a faulty tappet roller on the mds lifter. part failed at 89000 miles causing engine issue and the need for replacement. this appears to be a common problem with this engine going back to 2011. jeep did nothing to rectify this problem.

When putting in drive sometimes it does not go properly. sounds funny like dragging or if in neutral.must stop and reshfit out and back into gear. this is very scary . need advice. feels like loss of power when trying to accelerate. what do i do? happened a couple times a in june 2018.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 55 to 60 mph, the vehicle stalled without warning. the driver was able to coast onto the road shoulder. after a few minutes, the driver restarted the engine and drove the vehicle home. the vehicle was taken to central florida chrysler jeep dodge (8675 commodity circle, orlando, florida 32819, (407)-351-9940) where it was diagnosed that the ignition win module was faulty and needed to be replaced. the win module was not replaced. the dealer stated that the vehicle was not included in nhtsa campaign number: 14v373000 (electrical system, air bags). the manufacturer was not notified. the approximate failure mileage was 100,000.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 35 mph, the vehicle stalled and was towed to griffin’s hub chrysler jeep dodge ram (5700 s 27th st, milwaukee, wi 53221, (414) 325-3333) where it was diagnosed that the external fuel pump relay needed replacement. the dealer informed the contact that the vehicle was serviced per nhtsa campaign number: 15v115000 (electrical system) and the warranty failed to cover the replacement external relay, which was failing. the manufacturer was contacted and they verified the recall parts were covered by warranty for ten years, but refused to cover the fuel pump relay because it was external. the contact was awaiting further information from the manufacturer regarding the warranty coverage and assistance. the vin was not available. the failure mileage was 110,000.

2013 jeep grand cherokee. consumer writes in regards to brake booster water shield amd alternator diode thermal fatigue safety recalls. *ld the consumer requested information on having the safety recall completed. the vehicle had been transported to ghana, where it will remain. *js

Tl* the contact owns a 2013 jeep grand cherokee. while driving in a parking lot, four of the five lug nuts detached from the rear passenger tire. the vehicle was towed to an independent mechanic. the contact called the manufacturer and was advised not to move the vehicle until it was inspected by an investigator. the contact was advised by the manufacturer to have the vehicle towed to a chrysler dealer. the dealer was not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 109,000.

The vehicle continues to die within seconds when the start engine button is initially pushed. frequently have to to push engine start button again w/o pressing brake to turn power completely off, then push engine start button again w/brake to obtain full power of vehicle. this problem has been reported to jeep on several occasions and has occurred for a couple of years. i have completed all recalls on file hoping this problem would be addressed. however, it appears to be worsening this summer, where almost daily i have to attempt to restart my car to gain full power.

Driving down the road with no other issues when passenger's front headrest restraint system deployed on passengers head. car has only 24000 miles on it, always garaged, never in a collision. restraint system deployed for absolutely no reason on the passenger in the seat. jeep taking no responsibility for the issue. vehicle was in motion at about 35 mph on a city street, just driving down the road, good roadway condition during sunny weather. time/date of incident was 6-10-18 at 930 am.*dt*jb

2013 jeep grand cherokee. consumer writes in regards to metallic noise in rear of vehicle and two broken shocks/struts. *ld the consumer stated the vehicle pulled to the left and the steering wheel vibrated. there was a metal to metal noise coming from the back of the vehicle and a slip in the transmission. the vibrations were repaired. the back 2 tires were warn. the dealer stated they passed inspection. *js

2013 jeep grand cherokee with a 3.6 litre pentastar v6 engine and 56,500 miles did not produce heat from the vents and overheated.the vehicle was towed to seaview jeep in ocean new jersey.the first two times the vehicle was towed to the dealers service department it was returned to me and the service rep stated that the overheating issue could not be replicated. after researching the issue myself and the engine overheating a third time i asked the service manager if the engine could be having an issue with exhaust gases entering the cooling system and causing the engine to overheat and if this was checked in the previous troubleshooting of the vehicle. the manager replied that a block test was not done and to return the vehicle so the test could be performed. the vehicle was kept at the dealership after the second time it was towed there from 12/22/17 - 1/16/18 and returned to me after they claimed that they flushed and filled the cooling system and ran the vehicle for several days without it overheating or losing heat. the manager did admit that there was a water swooshing sound coming from behind the dash that was unusual and claimed there was air pockets that they removed when they bled the air from the system. after the vehicle was returned to me on 1/16/18 it was driven on 1/17/18 by my wife and the no heat/overheating issue returned again. the vehicle was towed to the dealership for the third time and the block test was performed.the service manager reported to me that the engine had a cracked left cylinder head and quoted me a $2600 repair cost. i called chrysler jeep customer care at 877-426-5337 to file a complaint and a reduced rate for repairs was negotiated down to $500 with a case #33267278. i don't beleive i should be liable due to the manufactures defective cylinder head. the cracked cylinder head has been reported on numerous 3.6 pentastar engines.

Tl* the contact owns a 2013 jeep grand cherokee. on two separate occasions, while driving, the vehicle stalled and lost power. there were no warning indicators illuminated. the vehicle was taken to royal gate dodge chrysler jeep ram (15502 manchester rd, ellisville, mo 63011, (636) 394-3400) where it was diagnosed that the alternator needed to be replaced. the vehicle was not repaired. the contact was notified of nhtsa campaign number: 17v435000 (electrical system); however, the parts to do the repair were unavailable. the failure recurred. the vehicle was not repaired. the manufacturer was notified and was not able to confirm when the parts were to become available. the contact was provided a case number. the failure mileage was 42,000.

Tl* the contact owns a 2013 jeep grand cherokee. while the vehicle was being driven, the occupant control restraint warning indicator illuminated. the vehicle was taken to barnett kia jeep chrysler dodge (3610 hwy 61 n, white bear lake, mn 55110, (651) 429-3391) where it was confirmed that there was a failure with the ocr module; however, the part to remedy the vehicle was under backorder. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 35,000. *tt *tr

Fca recall - dealer recommended by fca corporate have refused to perform recall work.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000(electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called nemer dodge chrysler jeep ram (728 quaker rd, queensbury, ny 12804) and was informed that the part to do the repair was unavailable. the manufacturer was not made aware of the issue. the vin was not available. the contact had not experienced a failure. *tt *tr

Leaking power steering fluid from unknown area caused smoke from under the hood and loss of steering capabilities while in motion. also occasional ignition switch issues that occur when pressing the start button. starter keeps turning the engine over however the vehicle never completes the crankng cycle. driver has to open the door then hit the start button again before starter will stop. push cap start must then be removed and the key inserted in order to turn the engine over and crank properly

2013 jeep grand cherokee. consumer writes in regards to several safety recalls and parts not being available for repair. *ld the consumer stated the vehicle had 5 recalls that exceeded a reasonable amount of time to be completed. *js

Dash board lights, instrument panel, radio, etc, flickered then went dead. battery was dead and had to replaced. towed car to mechanic; battery was dead, alternater was toast, and on board computer had to be replaced. total cost to replace battery, alternator, computer and computer reprogramming was $1,700. i was in process of parking the car when this happened. was without the car for a week while being repaired.

When driving the vehicle every single thing turned on. windsheild wipers, every light on the dash board light up like a christmas tree, engine started to rev up, the dash board was going up and down with the speed. everything was going and it was strange.

Tl* the contact owns a 2013 jeep grande cherokee. the contact received notification of nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. cole chrysler dodge jeep (3550 broad st, san luis obispo, ca) confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the vin was unknown. the contact had not experienced a failure. vin tool confirms parts not available.

Have tried 3 times to take the car to a jeep dealer and they are unable to do the recall repair due to lack of qualified mechanics to do the recall. one dealer gave me a confirmed appointment and after waiting 3 hours for my vehicle, they said they didn't have enough mechanics to repair it that day. i had to leave with the car in the same condition i brought it in. i cannot afford to loose any more work and they tell me they don't give loaner cars for recalls. i will never buy a jeep again. their dealers are very unreliable and don't honor their service appointments even when you are waiting 3 hours for the car. my vehicle's recalls are a safety concern. i still have to pay the bank my monthly installment even if the car is not safe because i must honor my contract with the bank. how about jeep dealers honoring their contracts with the factory.

The gear is slipping it takes a hard time to come out of 1st gear almost as the car needs to warm up.this has been occurring for months and i see there has been other complaints

While driving on the highway using the cruise control, the car suddenly accelerated. the gas pedal was pinned to the floorboard. i attempted to disengage the cruise control by pressing down on the brake pedal. it did not disengage the cruise control leaving the car still accelerating in traffic up to and beyond 90 mph. i attempted to turn off the cruise control with the switch on the steering wheel but it did not disengage the cruise control. i did see a warning light appear on the dashboard but was unfamiliar with it. i later looked it up in my owners manual and it was the "electronic throttle control" etc) light. realizing there was no way to disengage the cruise control, my only option was to try to slow the car down by pressing as hard as possible on the brake pedal while the engine was attempting to continue to accelerate. this was moderately successful and allowed me to reduce the speed to a manageable speed to lane change to the emergency lane. once there i used both feet on the brake pedal where i was able to almost stop the car while the engine raced. it was not able to turn the car off because it was still in gear so i threw the car into park and pushed the off button. the car shut off and i was safely stopped alongside the highway. i have since been able to drive the car but have not attempted to use the cruise control. i have scheduled it to be serviced and will hopefully get some sort of data from the car as to the malfunction. ## vin passed ## jeep grand cherokee 2013 ## *tt *as *js *dt*jb

Tl* the contact owns a 2013 jeep grand cherokee. while driving 60 mph, the engine stalled without warning. the vehicle was pulled over to a shoulder lane and the engine was able to restart after five minutes. the vehicle was taken to a local dealer (lithia bryan chrysler jeep dodge, 301 n. earl rudder fwy, bryan, tx 77802) where it was diagnosed that the computer failed and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. the failure mileage was approximately 49,000.

Tl* the contact owns a 2013 jeep grand cherokee. after stopping the vehicle in the driveway and shifting into the park position, the contact exited the vehicle. approximately two minutes later, the vehicle erroneously drove forward and crashed into the garage door. the vehicle was taken to the dealer (bob howard chrysler/jeep in oklahoma city, ok), but the cause of the failure was unable to be diagnosed. the manufacturer was notified of the failure. the failure mileage was 68,000. *bf updated 8/16/18*jb

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that an unknown warning indicator illuminated on the instrument panel while driving 15 mph. the contact drove the vehicle to lithia chrysler jeep of reno (3223 mill st, reno, nv 89502) and was informed that the alternator was the cause of the failure. the contact stated that the failure was repaired. . the manufacturer was not notified of the failure. the approximate failure mileage was 34,000.

Nhtsa recall #17v-435. alternator needs checked to make sure no failed diodes. i received a recall notice 6 months ago or so and i keep getting told there are no parts available. how is this possible considering per the recall, it could cause a fire?

Multiple episodes of extended crank without start. also several episodes of stalling without warning while driving - 1x in drive but another time on highway at night in traffic. all episodes have happened in 2017 staring august through 'now'. car has been to dealer service 4 x without resolution. currently with dealer being operated with a "flight recorder" as they did experience problem but couldn't identify the mechanical source - they contacted "chrysler" for advice. i'm lucky, i'm driving a loaner for 3 weeks now from my dealership.

My jeep was recalled for alternator diode thermal fatigue. i received notice in july 2017. as of november 15th 2017 parts still not available ( 5 months ). unacceptable as car could stall at anytime due to this failure. fca needs to affect repairs now! recall #t36

2013 jeep grand cherokee. consumer writes seeking reimbursement for vehicle parts. *ld the consumer stated the caps on the vehicle's lug nuts were "ballooning" making it impossible to remove with a socket. they had to be pounded off which made them useless. the consumer requested to be reimbursed for 20 new lug nuts. *js

Fuel pump relay recall. the fuel pump relay recall was performed on this vehicle by dealership. recently, the vehicle begin having the same symptoms as in the recall. vehicle would stop running after being cranked, would fail to crank, and would have extended cranking time. i observed no fuel pump sounds during no run/ no crank conditions. ase certified shop diagnosed fault; repair was replacement of fuel pump relay installed during recall. vehicle has had zero failure since this repair. this failure is as dangerous as original recall failure, and occurred within approximately 60,000 miles of recall. shop manager stated this was second such failure his shop has fixed on already "fixed by recall" vehicles.

Monday 5, june 2107 coming off highway 695 my jeep started shutting down, i pulled off to the side of the road my jeep shut everything off. i had my jeep towed to the local jeep service shop. next morning tate jeep told me that it would about two weeks, and about $2,500 to repair my jeep. i called a mechanic that i know, i told him what tate told me he had my jeep towed to him. he used the diagnostics tool to diagnose my jeep the mechanic told me that i needed to replace alternator, battery, starter, ecm it would take him about a week to compete all the needed work and about $1,100 estimate. i paid $1,800 and had to use 16 hours of vacation time from my job. tuesday, november 14, 2017. while talking with my mechanic and he said the battery keeps draining. later i started searching for you-tube clips, and then auto recalls popped-up. omg i entered my vin number and my jeep has 5 recalls! really five. as instructed i call the local jeep retailer and explain all of my issues that my jeep has been having and the nhtsa recalls. the service manager recommends for me to have my jeep towed to them but they couldn’t look at it until next monday, november 20, 2017. so on that note i asked if they offer car rental? no they don’t that’s crazy the recalls are from your manufacturer.

Driving home from work on friday evening of labor day weekend (9/1/2017) the check engine light in my vehicle went on. i took my car to a good year dealership in town. they told me my alternator was going out and needed to be replaced. they were not aware of any recalls on that vehicle at that time although, i do think one existed. when i contacted jeep about this the following week they indicated a recall was in place and i needed to submit a form for reimbursment. i have checked with jeep several times and they indicated that they have the necessary paperwork but will not be issueing refund checks until 2018. this is five months after i have incurred the expense and submitted a request for reimbursement.

The tipm failed on the vehicle while driving down the road bringing the vehicle to a sudden stop. all functions in the car were halted. this resulted in stranding my teenage daughter in the middle of a busy road in a very dangerous situation. after being towed to the dealership they informed me that it would cost me $1349.36 to replace the faulty tipm. numerous research into this problem reveals many similar problems with the tipm from jeep which could likely to result in serious safety related problems not to mention very costly repairs. this problem should be addressed further.

Constant p06dd code. code will show up daily after being cleared. has been occurring on a regular basis for 2 months plus. dealership has no help in fixing the issue.

Hi on september 8, 2017, while driving my bus quietly, i feel a strange noise in my bus jeep, suddenly warmed up, they turned all the lights on the panel and went out , we called the service of crane, to take it to the dealer triangle in mayaguez, p.r. when i go to the dealer, they notify me that my jeep has an alternator recall (which i never received a notification, since the dealer has my wrong address in his record). the dealer notifies me that they do not have the piece in the warehouse and that they have to order in florida and that it will take maybe two weeks. my husband, mr. hector caban seeing that this situation was going to become a little difficult decided to rent a a car at allied car. we paid $656.70 in car rental. the dealer promised to give me a car and at this moment october 26, 2017 nothing happens. currently, i am resident of puerto rico and in this process hurracaine maria arrives in puerto rico on september 20, 2017. actually the dealer inform to me that they have no lights no system and they cannot fix my bus promptly. actually they inform to me that my alternator are in the docks in san juan, pr and these trucks are confiscated by fema, since the priority is to take the trucks with food and water to distribute to the victims of hurracaine maria. i need to resolve this situation, and the dealer has taken too long to resolve this, they are very negligent and not at all empathic with this. this recall was in june, why i was never warned, this situation could have been avoided if i had been contacted via cell phone or email. this situation would not have come so far, if they had been efficient. in the midst of this catastrophe i find my hands tied, frustrated and i do not know what to do. the triangle dealer in mayaguez and his manager mr. ismael medina has made no effort to resolve this issue, his customer service is terrible.

When you push the ignition button, the engine cranks but it won't start. it takes a few attempts before the vehicle actually starts. after it starts you start to drive it and the it stalls as you are driving it. this happens mostly when the engine is cold (mornings or after it hasn't been used for several hours). after researching it there is a fuel pump relay recall on same model and year as mine. the recall is for the fuel pump relay.. this is very dangerous when driving the hehe vehicle as it stalls at any given moment.

Tipm failure. car will not turn over. fortunately, i haven't discovered what else is failing in the power module, but does someone have to get seriously hurt or killed to get this recalled?

Jeep grand cherokee. consumer writes in regards to vehicle stalling without warning. *ld the consumer stated the vehicle was towed to a dealer awaiting a recall repair and accumulating storage repairs. updated 11/7/2017*js

Tl* the contact owns a 2013 jeep grand cherokee. while pulling into the driveway at 5 mph, the contact observed smoke coming from the engine and heard an abnormal winding sound without warning. the contact stopped the vehicle, opened the hood, and observed that the alternator was red (glowing). the contact poured water over the alternator to prevent a fire. the local dealer (my chrysler dodge jeep ram fiat, 4650 e pickard rd, mt pleasant, mi, 48858) was contacted at 989-773-6343. the vehicle was towed to the local dealer where it was confirmed that the alternator failed and needed to be replaced. the vehicle was included in nhtsa campaign number: 17v435000 (electrical system) for the alternator replacement, but the part was unavailable. the dealer stated that they could replace the alternator with another alternator for a fee. once the recall alternator was available, the dealer could replace it with the correct alternator from the manufacturer. the manufacturer was made aware of the failure and provided case number: 32614886. the manufacturer confirmed that the parts were unavailable and there would be a fee for the non-recalled part. no additional assistance was offered. the failure mileage was 150,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (napleton ellwood city chrysler dodge jeep ram, 1000 lawrence ave, ellwood city, pa 16117) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was contacted at 800-853-1403 and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Brake failure due to a faulty recall fix. attempted to apply the brakes and the pedal was hard and hurt my foot trying to stop the jeep. the brake booster recall was addressed in 2014 but the shield that was installed failed which led to the failure of the booster.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 35 mph, the vehicle began to lose power and an abnormal noise was heard. the contact also smelled a burning odor. the vehicle was taken to a local dealer (sunland park dodge chrysler jeep ram, 950 crockett street, el paso, tx 79922) where it was diagnosed that the alternator failed and needed to be replaced. the vehicle was not repaired due to the parts not being availble. the contact received notification of nhtsa campaign number: 17v435000 (power train). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the local dealer was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not aware of the issue. the failure mileage was approximately 35,700. vin tool confirms parts not available. *ln updated 7/25/18*jb

I smelled something burning while idling at a stop, and then the alternator began making a whining noise after vehicle began moving and vehicle began throwing codes (check park assist) . after shutting car off it wouldn't start again. replaced alternator, battery, ground straps and car would then start but continued givng off codes and wouldn't run right. (wipers coming on by themselves, etc.) had to have the car towed to the dealer, who replaced the computer but charged me $600 and denied it was related to the alternator. recall notice then received for alternator, but i'm now out $1,244.21 for alternator, battery, ground straps, tow and computer. parts not available by jeep to fix the problem for this recall. have submitted receipts to jeep but don't know what will be covered since dealership refused to fix computer as a related expense to the alternator.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000 (electrical system). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called napleton ellwood city chrysler dodge jeep ram (1000 lawrence ave, ellwood city, pa 16117 (724) 302-0460) where it was confirmed that the parts were not available for the recall remedy. the manufacturer was notified of the issue and confirmed that parts were to become available in january of 2018. the contact had not experienced a failure. vin tool confirms parts not available/parts distribution disconnect)....updated 11/21/17 *bf updated 7/20/18*jb

Tl* the contact owns a 2013 jeep grand cherokee. while driving 30 mph, the engine stalled and all the warning indicators illuminated on the instrument panel. the vehicle was towed to south county dodge ram chrysler jeep ram (7127 s. lindbergh blvd, st.louis, mo 63125) where it was diagnosed that the electro hyudraulic steering failed and needed to be replaced. the vehicle was currently at the dealer waiting to be repaired. the vehicle was previously repaired per nhtsa campaign number: 14v634000 (electrical system). the manufacturer was notified of the failure and referred the contact to nhtsa. the failure mileage was unknown.

My check engine light came on, so i took my jeep into the dealer, my jeep has approx. 61k miles, very good care taken, oil changes, etc., has not even needed new brakes yet. dealership says ther is small evap leak in exhaust system - $285 later, the light is off. they also tell me my power steering is leaking and will go out soon, it needs a steering gear replacement that will cost $1,955. i did some internet research and this appears to be an ongoing problem. service manager thought it should be covered under powertrain warranty, but no. i believe this is a dangerous condition should my steering go out and should be a recall as many many others have had this same issue.

The alternator failed to charge and eventually smoked and almost caught on fire. this was during driving. no warning prior to this event. had to replace alternator via personal mechanic.

This jeep has 36,000 miles and my tires are worn completely out. most vehicles will get a good 60,000-70,000 before needing to replaced. i’m very unhappy about this. this jeep yr and model has many recalls. just got another for the alternator, which dealership has strongly suggested not to leave town, because the new part is not made yet. so between tires and alternator i feel like i’m grounded to my home town.

When pulling out of driveway, foot brake was applied but accelerator revved up and car lurched forward into traffic..barely avoided an accident. this is a serious safety issue. contacted original dealer who said this was not a recall item and was dismissive. i requested that my complaint be put on file.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000 (electrical system). while driving 45 mph, the battery warning indicator illuminated and the vehicle stalled. the contact stated that the vehicle was taken to astorg dodge chrysler jeep (1501 7th st, parkersburg, wv 26101, (304) 485-8585) to be diagnosed. the contact was informed that the alternator needed to be replaced; however, the part to do the recall repair was not yet available. the vehicle was not repaired. the manufacturer was contacted. the approximate failure mileage was 42,004. the vin was not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000 (electrical system). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called valley chrysler dodge jeep at (540) 213-8800 (320 lee jackson hwy, staunton, va 24401) where it was confirmed that the parts were not available for the recall remedy. the manufacturer was notified of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available/parts distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. while driving approximately 45 mph, the vehicle stalled and the battery warning indicator illuminated. the driver coasted the vehicle to the side of the road. the vehicle was towed to the contact's residence and later towed to national dodge (223 n marine blvd, jacksonville, nc 28546, phone: (910)347-3777). the vehicle was not diagnosed or repaired. the vin was included in nhtsa campaign number: 17v435000 (electrical system). the manufacturer was made aware of the failure and informed the contact that there was no part available for the repair. the approximate failure mileage was 100,000.

My jeep has repeatedly shuttered and stalled when starting, both before and after the tipm recall was serviced. the locks also pop on and off repeatedly and won't stop. the rear tail light bulbs have had to be replaced multiple times (in excess of 4 times). there is also a long groan that happens when idling and sometimes when driving. the car has been unable to start properly and shakes violently before just completely shutting itself off without prompt. i have asked jeep about it 3x and they have done nothing to assist other than perform the recall after making me wait several months for the parts.

I have received a safety recall notice for my vehicle which explains that there is a defective part that would impose a hazard to myself and other occupants safety and that it is extremely important to take steps to repair my vehicle, however the manufacturer has no current remedy since there are no parts available and cannot provide me with a specific date for when the parts will become available. i do not feel safe driving the vehicle and feel that the manufacturer should provide a safe vehicle replacement untill they are able to replace the defective part(s)

While driving on a city street, all indicators illuminated on the dash & the windshield wipers came on. the vehicle stalled and would not start back up. jeep was towed to the owner's home. mechanic found faulty alternator. car still did not start with replacement alternator. the computer was faulty as well. after nearly 4 months of repairs, the wiring harness was replaced, new computer installed, and the new alternator, the vehicle started. currently, the car creates a strange noise while driving & it struggles to start. no recall was listed to this specific vin until 2 days after getting the car back from the shop (only on the mopar & nhtsa site.) (17v-435)(t36). owner has not been notified of the recall.

Bought my car from parks ford of wesley chapel on 7/16/17. 2 days later, the car had trouble starting.my mechanic looked it over. it had a power steering rack leak and embedded dirt underneath its carrier. brought car back to ford. they found nothing. called again because of same problem. was told by manager duber to try locking and unlocking car to engage starter. did not work. brought to jeep. they found that a recall on the relay to the fuel pump was never fixed. they also said the front shocks were blown and leaking and not covered under warranty. warranty company said that car had preexisting conditions and should have never left the dealership. they refused to fix it. this great price was false representation and misleading. i never would have bought the car knowing it needed all of this work.

While driving my 2013 jeep grand cherokee on a busy 4 lane highway my alternator failed, resulting in the engine stalling. i had no steering, no brakes, no control over the car whatsoever. fortunately i was going up a hill and the car came to a stop without anyone being injured! i could have been killed. the dealer is saying that recall p60 - which covers exactly what happened to my car - does not cover my car because i have a 180 amp alternator instead of a 160 amp, which is covered by the recall. how can chrysler group limit the recall by the amps when clearly this is what happened to with my 2013 jeep grand cherokee??

Alternator caught fire, heavy smoke minutes after the battery warning light illuminated on dash. was able to contain fire to alternator with water hose. multiple electrical problems now noted in car, unable to shift from park, car will not start. car also stating "push clutch to start" on dash, vehicle does not have a clutch

As the vehicle is parked, it does not matter for 5 minutes or 5 hours, when the start button is depressed the engine turns over, but does not start. when attempted a second time, it will turn over continusly for 20 seconds, and fail to start. the problem my persist for many attemps, or may rectify its self and start.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the temperature gauge lever on the instrument panel was high for the water pump. the warning light kept randomly illuminating. the dealer was notified of the failure, scheduled an appointment, and later stated that the part was on back order. there were 1,700 parts that were not received so the contact was placed on a waiting list. the contact was unable to determine when the part would be supplied to the dealer for months and when the vehicle would be repaired. the manufacturer was notified. the failure mileage was not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at approximately 50 mph, the vehicle stalled without warning. the vehicle failed to restart and was towed to the dealer. the vin was included in nhtsa campaign number: 15v115000 (electrical system) however, the dealer declined to repair the vehicle under the recall. the vehicle was repaired. one month after the vehicle was serviced under the recall but the failure recurred. the vehicle was towed to a different dealer, who stated that the fuel pump relay failure consequence was not related to stalling. the dealer declined to provide a rental vehicle. the vehicle was in the process of being repaired. the manufacturer was notified of the failure. the approximate failure mileage was 53,000.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at an unknown speed, a burning odor and smoke were present inside the vehicle. the roof paint began to bubble and melt. the fire department extinguished the flames. there were no injuries and a fire report was not filed. the cause of the fire was not determined and the manufacturer was not notified of the failure. the failure mileage was 35,450.

When taking off from a stop, or between 1st and 2nd gear (and occasionally when coming to a stop and down shifting), a loud thud is heard and felt, it was brought in twice for repair.. software was updated and the tranny software flashed, however the problem still occurs.

Michelin latitude tour tires size 265/60r18 original equipment mounted on a 2013 jeep grand cherokee. at 20,000 miles all four tires are experiencing tread separation and chunks of tread falling out. tires need to be replaced

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle failed to start in the morning without warning. the contact attempted to jumpstart the vehicle and noticed a burning odor. the battery head started to smoke, but there was no fire. the vehicle was towed to a local dealer for diagnostic testing. the contact had not heard from the dealer. the manufacturer was not made aware of the failure. the failure mileage was 35,000.

My jeep was rear ended at 50 mph while at a standstill. i was ready to turn left in in the left lane. vehicle came up behind me in the wrong lane and did not slow and hit me full speed. . airbags did not deploy. headrests came apart and split into two pieces throwing my head and body forward. i was the driver. back end of carwas hit so hard it was pushed under the car. accident was on 5/20/15

The air bags did not deploy upon an accident in the side and front of vehicle. the vehicle was stop before being hit

On 3/31/2016 i was driving on the highway at approximately 60 miles per hour. unexpectedly my head was thrown forward. there were no cars in front or behind me. i discovered the drivers headrest separated from the headrest backing by at least 3". (see pictures) i took it to a jeep dealership where i was asked if the vehicle was in a front/rear accident. i am the only owner and can verify it was not in a front or rear accident. they explained the headrest is designed to deploy during an accident to prevent whiplash. they attempted to reset it with no success and instructed me to call jeep (800-992-1997). after their attempt to repair the headrest rattles while driving - quite distracting while driving. jeep has failed to repair or replace the headrest and has failed to return my calls for the past two weeks. their communication directed me to attempt to re-set the headrest on my own - which i had the same results as the dealership, unsuccessful. i believe this is a serious safety issue. the unnecessary deployment of a headrest while driving on the highway could cause serious accidents. i would like this situation corrected as i am now driving with a deployed headrest forcing my head forward and rattling.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting). an appointment was scheduled, but the dealer indicated that the part was not available after the contact waited the entire day. the contact was unable to determine when the manufacturer would supply the parts to the dealer. the manufacturer was unable to provide a specific time frame to supply the part to the dealer. the contact had not experienced a failure. vin tool confirms parts not available.

My vehicle has 4 open recalls as listed below. i have presented it many months ago to two different jeep dealers, dick myers, harrisonburg, va and billy bender, cumberland, md (where i purchased it). at both dealerships, they claimed a national backlog for recall parts and that they would order them and call me. i have never heard from anyone. i suspicion that this is a financial decision by jeep, not the dealerships. i think they are delaying, hoping to not have to make these replacements. i want to declare the jeep a lemon due to this and force them to buy it back since they can't seem to fix it. i want the government to put some teeth in these recalls. what good are they if they are not going to be repaired? number of open recalls: 4 nhtsa recall number: 14v-154 recall date: may 16, 2014 manufacturer recall number: p14 nhtsa recall number: 14v-391 recall date: august 19, 2014 manufacturer recall number: p36 nhtsa recall number: 14v-634 recall date: december 1, 2014 manufacturer recall number: p60 nhtsa recall number: 15v-115 recall date: april 10, 2015 manufacturer recall number: r09

Tl* the contact owns a 2013 jeep grand cherokee. when secured in park, the vehicle would rock back and forth without warning. the failure also occurred when shifting gears. the vehicle was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was 36,000.

Tl* the contact owns a 2013 jeep grand cherokee. while driving approximately 65 mph and passing another vehicle, the vehicle experienced excessive hesitation. the failure recurred numerous times and became progressively worse. while driving 75 mph, the engine power reduced to 25 mph until reaching the destination. the vin was not included in the recall for the electrical system. the vehicle was not repaired. the manufacturer was notified of the failure. the vin was unknown. the approximate failure mileage was 61,500.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at various speeds, both daytime running lights became inoperable without warning. the vehicle was taken to the dealer on several occasions where it was diagnosed that the lights needed to be replaced. the vehicle was repaired but the failure recurred five additional times. the manufacturer was notified of the failure. the failure mileage was 12,000. updated 06/29/16*lj

I took my jeep into a local dealership april/16/2015 for recall 05p14182 or recall p14 ie..a brake booster shield. on may 15 after approx. 3000 miles my abs, fcw and traction light came on. i could not use my cruise returning to abq. and my brakes were sticking. i took it back to the dealer on 22may and they found that the master was leaking fluid into the brake booster and made mention of the p14 recall. they reperformed the recall and replaced the master and booster and after testing they found the same problem with the brakes. they ordered another master cyl. and after installing said the problem was fixed. on returning to abq on 15july/15 and less than 3000 miles later i encountered the same malfunction. back to the dealer on july 17 with the same diagnosis and repairs. less than 1000 miles on dec. 23/2015 the same malfunction and return to the dealer on 31dec. at this point the service advisor and the mechanic said they could redo the fix but it was going to happen again and it was a health hazard because of the possibility of catastrophic brake failure. i contacted chrysler about this problem and they said since it was repaired they could not do a vehicle replacement and to contact them when it happens again. i told them what the mechanic and advisor said about break failure and it was "we can not help you." i then wrote to their ncds and was told that since the vehicle was no longer in warranty i had no case. when this started the vehicle had 41759 miles and the last repair it had 48288. the jeep 2013 has a 50,000 five year warranty. i have all the repair invoices and the emails from chrysler in my files. please help

My jeep has stalled twice while i was making a left turn. both times it stalled without warning and i lost all power steering + power brakes. both times i had about 1/4 tank of gas. the first time i was able to restart my car right away. the 2nd time it took me a few tries to get it restarted. the dealership claims they can't find anything wrong with it. i've opened a case with jeep.

Transmission slipped out of gear and knocked my wife down. ran over her . broke arm in 2 places. cut gash on head. cut 8" gash on arm. ran over her leg. didn't break for some unknown reason. tire barely missed her head. car then went through chain link fence damaging car $ 1600.00. happened jan. 2015. wife still in pain. the vehicle was stationary. she got out to open driveway gate off county road

2013 jeep grand cherokee. consumer writes in regards to dealership fails or is unable to remedy fuel pump relay defect recall within a reasonable time frame. *smd

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in january of 2016. after contacting the dealer on multiple occasions, the contact was unable to schedule an appoint to repair the vehicle. the manufacturer was not notified. the contact had not experienced a failure.

Dealer requires that i leave the vehicle at the dealer's repair shop for an entire day and that i pay them a rental fee for a loaner car during that period. i will not pay to have these manufacturer defects corrected. there are currently four (4) outstanding recall notices on this vehicle and they will not fix any of them without compensation.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts to do the recall repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Vehicle either does not start or starts and turns off right away or randomly shuts down

Warning light while driving, "immediate attention required air suspension system". overland model air compressor leak after 31 months. air compressor is not covered due to mileage, but is not a wear/tear related part. dealer repair $2266.07. multiple calls to chrysler for some help with part resulted in no help. a compressor should not fail in 2.5 years; the warranty from the component manufacturer is likely at least 3 years (i am in the refregeration business and know about compressor warranties). the part seems to be problematic based upon searches and the fact that the part is on a national back order from alternate suppliers.

When the vehicle is approached with 2 electronic key fobs for the same vehicle, or when two key fobs are present in the vehicle, or in close proximity, the rear liftgate can spontaneously open. after opening, the rear liftgate may or may not respond to close key presses on the keyfob(s). this could occur at any time, including while vehicle is moving, potentially allowing interior wind buffeting and allowing cargo to fall from rear of vehicle. this has happened multiple times, while vehicle was stationary and while in motion. on at least one occasion, while in motion, driver had to stop and exit the vehicle and manually close the liftgate.

Tl* the contact owns a 2013 jeep grand cherokee. while driving approximately 45 mph, the front passenger side headlight failed to illuminate intermittently. the vehicle was taken to an independent mechanic where it was diagnosed that the headlamp needed to be replaced. the vehicle was repaired on two separate occasions, but the failure recurred. the manufacturer was notified of the failure. the failure mileage was 35,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle experienced unintended acceleration and still moved even when the brake pedal was depressed. in addition, the vehicle locked independently and could not be unlocked manually. the contact also stated that the vehicle could not be manually turned off. the failure recurred over twenty-one times. the vehicle was taken to the dealer where it was diagnosed that the temperature gauge needed to be replaced. the vehicle was repaired however the failure recurred. the manufacturer was notified of the failure. the failure mileage was 25.

I am afraid to drive my vehicle. the first issue happened a few months ago, the car refused to start and had to be towed to the dealership to get fixed. there was an electrical fault, and could have happened at any point. currently the vehicle has been at the dealership since november 10th. the vehicle hesitates before moving forward when i step on the gas, then something engages and it jumps forward. sometimes it comes to a stop before it rapidly accelerates. the jeep has been at atlantic jeep for almost four weeks and the dealer has not been forthcoming in explaining what is going on. they can't seem to figure it out themselves and i am in fear of driving this car in the future if the same problems occur. there seems to be a big risk of having a crash with the issues described above. this happened on highways, streets, slow or fast didn't seem to have an affect. this has been a major issue, and is very scary for me as a driver.

I was driving my 2013 jeep grand cherokee on a city streetwhen my eyes and throat started burning. my 10 month old infant began to cry as i realized smoke was filing the cabin. i panicked, and pulled over, turned off the car and immediately took my baby out of the car. we remained in the side of the road for assistance. i continued seeing smoke coming out of the right side of my car. when assistance arrived, i realized the right visor had caught on fire and a result was burned with a black hole. i took my jeep to the dealership on january 6, 2015 to get it serviced for recall p 36, which is related to the sun visor wiring. i was told by the dealership, that the recall had been completed. i contacted chyrsler customer support after my jeep was on fire and filed a complaint. the representative was so rude and told me it would take 2-3 business days to get my case reviewed. this was not a surprise, as i have dealt with chrysler customer service in the past and have never had a good experience. i feared for my safety as well the safety of my infant. i refuse to drive that car, and was told by the customer representative that i shoukd take it to the dealership. why they would suggest that ? i don't know. i don't feel safe and now i am car less as i wait for someone to review my case.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. update 01/13/16 ma updated 01/25/16.*jb

I have only owned this vehicle for two months. left front daytime running light went out. have had intermittent problems with the right rear directional going out. bulbs are good. not sure of source of problem. we have taken the assembly out and directional works. after putting it back in, it does not work. also happened after a car wash; not sure if that is really the problem though- we live in az and hardly ever get rain. currently, i do not have use of the directional in the rear.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at an unknown speed, the steering wheel seized without warning. the contact pulled over and discovered that the power steering belt was fractured. the vehicle was taken to the dealer where the power steering belt was replaced. on another occasion, while driving approximately 25 mph, the vehicle stalled and the check engine warning light illuminated. the vehicle was not diagnosed or repaired. after being serviced under nhtsa campaign number: 15v115000 (electrical system), the vehicle failed to start intermittently and the check engine warning light illuminated. the manufacturer was notified of the failure. the failure mileage was unknown.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 25 mph, the vehicle shut off and lost power without warning. the vehicle was placed in park, restarted, and taken to a local dealer where the failure was unable to be duplicated. the failure recurred and was not remedied. prior to the failure, the vehicle was repaired according to nhtsa campaign number: 15v115000 (electrical system). the manufacturer was not notified of the failure. the failure mileage was 63,806.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at 50 mph, the vehicle overheated and the coolant warning light illuminated. the contact pulled off the road into a parking lot, looked under the hood, and noticed all of the fluid had drained. the dealer stated that the radiator needed to be replaced. the vehicle was repaired. the contact notified the manufacturer of the radiator failure. the failure mileage was 50,900.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v391000 (electrical system), 14v634000 (electrical system) and 15v115000 (electrical system), however, the parts to perform the recall repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

After six months of no notice of the availability of the part to repair the recall on the fuel pump relay, i scheduled service appointment for 8/15. the dealer still did not have the part. i received a phone call from heather, business development manager. she claimed i never received notification for any of the 3 recalls because the parts are not available, even though they were. she said someone in the service center is supposed to screen the appointments and contact owner if part is not available and acknowledged that the dealership had failed to do this. i scheduled another appointment to repair recall and get brakes evaluated. i dropped my car off 10 am on 9/4. at 1:45, i had not heard from the dealership and called and left voicemail asking about my car. at 4 pm, still no word from the dealership, i called again and left another message. at 5 pm, still no word, i tried web chat on dealer site and rep didn’t have any information. the dealer service dept closed at 6, so i went to get my car. the service rep didn’t know where my car was. on his desk was a post-it with my name and phone number on it. he returned after 10-15 minutes and told me the mechanics found something wrong with my brakes (started after 8/15 service) and “wanted more time with it.” i asked if my car was in a state i could take it home, i had been to the dealer enough times already to get repair. when he returned, he handed me the key and made no additional comments. i asked if the recall had been repaired and he said, "no." second trip to dealer for the fuel pump relay recall, they had my car for over eight hours and didn't repair the recall or anything else. i emailed heather to share my experience at the dealership. to date i have received no response from dealer and the email site for jeep doesn’t work. i will have to find another dealer to fix the fuel relay recall and brake issue.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact was not experiencing a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. upon starting the vehicle, the starter kept running but the vehicle would not start. the tire pressure warning indicator illuminated intermittently. the vehicle was taken to the dealer, but they could not duplicate the failure. the failure occurred several times. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 32,900.

The engine and all systems stop; turn off without notice. actually not a stall, but all power ceases to work abruptly. the car then must be stopped fully to allow a restart. without power steering or brakes the car is immediately subject to a rear end collision. it has always occurred at speeds around 15 to 20 mph, and normally when slowing. jeep dealers have been unable to fix the problem and, of course i cannot duplicate for them as it occurs without notice periodically. jeep recently, finally issued a recall for a fix but the problem continues even after their "fix". the car does have an aftermarket supplemental braking system to allow towing by an rv. that has been disconnected as a possible cause, but the stalls have continued. i can't drive the car nor will i allow my family to do so.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 15v115000(electrical system); however, the recall part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Reference important safety recall r09/nhtsa 14v-115, it is referenced as nhtsa recall number 15v-115 in safercar.gov. i received the safety recall notification 04/10/2015. as of today, 09/04/2015, i have not received a 2nd notification nor when talking with the dealership is there any timetable or directives to remedy the safety recall. it is described that the internal fuel pump relay may be faulty but there is no replacement at the time of notice. when is the remedy part expected to be available and when can i expect a follow-up notification of any kind?

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while attempting to start the engine, the vehicle failed to start. the contact stated that it took several attempts before the vehicle restarted. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 33,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available for an extended period. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact was not experiencing a failure.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at various speeds, the vehicle would hesitate to accelerate when depressing the accelerator pedal. the vehicle was taken to the dealer who diagnosed that the fuel pump relay needed to be replaced, but the part was not available. the recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in march of 2015. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the vin was not available. the failure mileage was 41,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that upon starting the engine, the vehicle stalled. the vehicle failed to restart. the contact mentioned that the failure had recurred several times. the vehicle was not taken in for diagnostic testing nor was it repaired. the manufacturer was not notified. the approximate failure mileage was 32,000.

This is my second recall for this problem dealer never has parts to repair also i have a recall for p60 that was never repaired

Tl* the contact owns 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed for the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Not sure of the dates. rear view mirror electrical recall repaired. seat on drivers side gets very hot/must turn it off. cruise control worked randomly for awhile, now doesn't work at all. still waiting for recall letter to let me know what to do about latest recall on vehicle stopping suddenly without warning causing a crash! it's my only vehicle and am afraid to drive it!

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in may of 2015. after contacting the dealer, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. the vin was unavailable.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notice for nhtsa campaign number: 15v115000 (electrical system). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154999 (service brakes, service brakes hydraulic), 14v391000 (electrical system) and 15v115000 (electrical system); however, the parts to do the repairs were not made available. the contact stated that the manufacturer had exceeded a reasonable amount of time to provide the part. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Oct 7, 2014: nhtsa 14v-391 or fca p36 safety recall repair was done at a local chrysler jeep dealership. apr 30, 2015: vehicle taken to same dealership to check a buzzing sound in the rh sun visor area, service technician could not duplicate the customer complaint. may 19, 2015: sudden acrid smoke odor detected while driving, pulled to curb and turned off motor. some smoke inhalation but no burn injuries to driver. noticed black and white melted areas on rh sun visor, rh vanity mirror and rh headliner. external roof area above the rh sun visor had approximate 3" crack and the paint was split open from the extreme heat, digital photos taken. on jun 30, 2015, we learned the "the source of the fire was not related to the p36 repair, but was for another cause". on jul 10, 2015, we learned the p36 repair plastic shroud was intact and the cause of the fire was found in the wiring harness above the sun visor in the headliner area. chrysler jeep denied our warranty repair request on jul 24, 2015, because the source of the fire could not be traced back to a factory defect in materials or workmanship. on jul 27, 2015, our local chrysler jeep dealer decided to repair our vehicle, at their cost, because we were valued customers, but the decision came the same day a letter was read by the dealership general manager that said we may pursue a remedy using the california lemon law. we found there were more than 91 other similar incidents in 2011-2014 jeep grand cherokee and dodge durango vehicles, and at least 8 more experienced fires after the p36 safety recall repair had been completed. we encourage nhtsa to have fca install circuit breakers in vanity lamp wiring harnesses for 2011-2014 jeep grand cherokee and dodge durango vehicles. our vehicle repair was completed after 13 weeks, on aug 18, 2015

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system) however, the parts to do the recall repairs were unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in 2014. after contacting the dealer on multiple occasions the contact was informed that, the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 15v115000 (electrical system); however, the recall part needed was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact was not experiencing a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 15v115000 (electrical system), 14v634000 (electrical system), 14v391000 (electrical system), and 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed to do the repairs were unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of delay. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at 50 mph, the vehicle stalled. the contact was able to restart the vehicle after several attempts. the vehicle was not taken for diagnostic testing. the vehicle was not repaired. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however the part to do the repair was unavailable. the manufacturer was not notified. the failure mileage was 17,500.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. updated 08/17/15.*jb ma 10/23/15

I have a chrysler recall #r09 (fuel pump relay replacement). after speaking with a fca recall representative, i an told that these parts are still not available, yet my vehicle is a danger to drive! i did research, and my local dealer can get a tipm module which includes the fuel pump relay, in just 2 days. i can have my vehicle repaired in just a week. yet i'm still waiting on parts that fca has "approved" for the repair. fca has still not offered to give me a safe rental vehicle. they just told me to drive my vehicle until it stalls/wont start, or until "approved" parts arrive. after speaking with the recall representative, i was told parts "may" be available by the end of august. i feel fca is doing anything that they can to save money rather than fix my car. i want my car fixed. if "approved" parts are not available by the end of august, i will be filing another complaint with both fca, and nhtsa.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notice for nhtsa campaign number: 14v154000 (service brakes, service brakes hydraulic); however, the part needed to do the repair was not available. in addition, while the vehicle was parked, the engine caught fire. the vehicle was destroyed. the fire department arrived and extinguished the fire. a technician diagnosed that there was an electrical or mechanical failure within the vehicle. a police report was not filed. the vehicle was towed. the failure mileage was approximately 42,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure.

I received a safety recall for my jeep grand cherokee limited sometime early january 2015 (r09), and was told that that the parts were not available for repair at that time. to date i have yet to receive any word from jeep as to when this repair will be started or completed. why is it taking so long for a safety issue to be resolved?

On jan 7, 2015, while i was driving towards the garage, my vehicle (grand cherokee 2013) suddenly (unexpectedly) accelerated and, although i pressed the brake pedal, it crashed against the wall. the vehicle activated airbags burning and bruising my body; i went to the er and received medical assistance. some of the parts replaced for this crash included, bumper and hood assemblies, a/c ducts and evaporator, grille, radiator, headlight, computer, wiper wash canister, water pump, fan, seat belt and one fender, etc. in addition the crash toll caused structural damages to the property. the service shop completed the repairs on feb 27, 2015. on march 2 and may 20, 2015 i took the vehicle to the authorized service center because of transmission shifting failures. they finally changed the whole transmission by may 29, 2015. on july 2 i took it back to the service center because there was a noisy riding and check engine was on; by july 16 they had replaced one shock absorber, the gas pump and tank, and one oxygen sensor (mileage at this point 22,594). on july 22, 2015 i went back again because of check engine and they kept the vehicle for replacing the catalyst. because of the unexpected acceleration event, all abovementioned repairs, plus five executed recalls (one still open r909/nhtsa 14v-115) and an imminent sixth recall for start button (that does not shuts off); i don€™t trust this vehicle€™s safety and quality. i€™m afraid of hurting me or someone else; i could not afford repairs at upcoming warranty expiry. therefore, i hope you buy back this defective grand cherokee 2013.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the parts needed for the repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

I have received a recall for my jeep: the totally integrated power module (tipm) contains an internal fuel pump relay that could operate intermittently or fail without warning. an intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. three months later, jeep says the parts are still not available, therefore, my car is still dangerous to drive. recall status: incomplete but repair parts are not available. furthermore, jeep wants to hack into my wiring to replace a relay. that relay is originally part of the totally integrated power module. they are trying to take a "cheap" rather than "proper" approach to repairing my vehicle. i want the module replaced in whole, as this is where the relay in question was engineered to reside. furthermore, i have called my local jeep dealer to verify the availability of the totally integrated power module. i was told that they could order it and have it on their shelf in 2 working days! i want jeep to repair this safety defect immediately, and properly, as the vehicle was designed and engineered to operate.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle failed to start. after several attempts, the vehicle was able to start. the failure recurred multiple times. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign id number: 15v115000 (electrical system). however, the parts needed were unavailable to perform the repairs. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. the manufacturer was notified of the failure. the approximate failure mileage was 50,000. updated 09/25/15*lj the consumer stated the vehicle as repaired on july 27, 2015. updated 01/04/16.*jb

I received recall r09/14v-115 on april 27, 2015. as of today, july 17, 2015, the dealer says there is no remedy to this recall. your letter states the internal relay on the tipm should be disabled and a new external relay installed. when can i expect this problem to be resolved?

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to remedy the problem was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 09/11/15*lj updated 01/29/16.*jb

Please review email chain to chrysler's customer assistance center (note: i had to delete their passive response to my original email since your system limits the number of characters. they provided no real support other than to go to a dealer, which i have multiple times since and they have not identified any issue): dear customer assistance center i do not understand why you have not taken my issue seriously. tonight a similar situation happened. the keyless fob was in a purse on the passenger seat of the vehicle. as my wife exited the vehicle, the doors were somehow locked. she was unable to open the doors from the outside of the vehicle. luckily, again, there was someone of age that could open the doors. however, i have a 2 year old son that is normally in his car seat, and would have no possibility to exit the vehicle in this condition, and this is life threatening as we live in a hot climate, especially in the summer time. my next email and phone call is with nhtsa. this is 100% unacceptable and you have taken my concerns lightly. when there is the first fatality due to this issue, there will be major consequences to chrysler. i will discuss this with nhtsa. regards jody original message follows: ------------------------ us customer service - jeep brand site brief description: safety concern with '13 jeep cherokee comments: this weekend we were presented with a safety concern with our '13 jeep cherokee. my wife had her key in her purse, got out of the vehicle with her purse still in the car. while getting out, the driver's side door partially shut, she was outside of the car but couldn't open any door. my 2 year old son was in the car, but luckily my 6 yr old daughter was able to get out of her seat and open the door, otherwise he would have been locked inside.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system). however, the parts needed to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the issue. the contact had not experienced a failure.

I received a recall notice many months ago for my jeep telling me a ":dangerous" defect needed to be repaired. i have been calling the dealer evr couple weeks and keep getting the , no parts are in for that yet. the recall notice says it can result in a crash as car loses engine power, yet chrysler is taking their own sweet time to fix it, i am fed up

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. updated 8/21/15*cn

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number:15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 11/19/15*lj

Tl* the contact owns a 2013 jeep grand cherokee. while the vehicle was stationary, the vehicle experienced a loss of power. the vehicle was taken to a dealer where it could not be diagnosed. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was approximately 30,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle hesitated to start. after several attempts, the vehicle was able to start. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v115000 (electrical system); however, the part was unavailable to perform the repair. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was unknown.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure. ma 08/13/15 updated 12/1/2015 *js

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 8/10/15*cn

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to complete the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated while driving 35 mph up a hill, the vehicle hesitated in engine power sporadically. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 15v115000(electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was 5,416.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 15v115000 (electrical system); however, the part needed was not available within a reasonable timeframe to schedule the recall repairs. the dealer did not give a specific date for when the part would become available. the manufacturer was notified. the contact had not experienced a failure. ma 08/10/15 updated 11/27/2015*js

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle stalled several times without warning and that the failure was getting progressively worse. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed was not available to schedule a recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. the approximate failure mileage was 5,000.

Tl* the contact owns a 2013 jeep grand cherokee. while driving approximately 35 mph, the vehicle stalled without warning. the vehicle was not diagnosed or repaired. in addition, the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was 13,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system) and stated that the part would not be available for several months to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 7/14/15*cn

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. while backing out of the garage, the vehicle stalled without warning. the vehicle restarted, but the failure recurred on several occasions. the vehicle was taken to the dealer, but the cause of the failure was unable to be determined. the vehicle was not repaired. the manufacturer was not made aware of the failure. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the approximate failure mileage was 10,000.

The first incident happened at the end of april. while driving, after crossing a busy street, i suddenly lost power and engine response. after having it towed to the nearest repair shop, i had to have the fuel pump and sender replaced. this is when i was made aware there is a fuel kit relay recall. now, barely 4 weeks later, this exact same thing has happened again. with apparently no remedy to the recall yet, i am now left paying for the same exact repairs i just had done less than 150 miles ago. this time it happened after crossing into another state, about 45 minutes from home. the time, cost and hassle of all this has been completely unacceptable. luckily, i was able to get out of the way of major traffic...luckily!

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v634000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v115000(electrical system) was received in april of 2015. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available. no estimated time for receiving the parts could be given. the contact had not experienced a failure. updated 7/14/15*cn updated 10/16/2017*cn

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 7/9/15*cn

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repairs. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced the failure.

I have replaced the tail lights (4x within 12months), fog light (after one exploded and melted the housing), lights in visor (safety recall), day time running lights (6x), a sensor has quit working on the engine module that tells the engine when it is up to temperature, and the leather dash suddenly warped. my vehicle has 60,000 miles on it and already i have replaced various lights on it (the day time running lights need a trained mechanic) costing me a ton of money. the warped dash was inspected by the manager of rice chrysler dodge in knoxville, tn informed me that the glue allowed the dash to lift and that i would have to pay for this manufacture defect, and i just received a letter in the mail that another safety recall is being issued for the engine stalling that could cause a deadly accident. i think that my vehicle should be registered as a lemon, i have always trusted jeep, always had jeeps, but this one has been a costly mistake. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in april of 2015 and the recall notice for nhtsa campaign number: 14v391000 (electrical system) was received in july 2014. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that nhtsa campaign number: 15v115000 (electrical system) exceeded a reasonable amount of time for repair. the dealer stated the parts were not available for repair. the manufacturer were made aware of the delay. the vehicle was not repaired. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available to schedule an appointment within a reasonable timeframe. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact had not experienced a failure.

Chrysler, sent us a letter listing the recall below for our 2013 jeep grand cherokee, and they still do not have the replacement part. the repair has not been made and they give us no information about when it will be available for repair. my main concern is that we have a 2 year old and my wife drives the jeep every day, her only means of transportation. the recall states "in the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning." also, very concerning to us: "consequence: a vehicle stall increases the risk of a crash." here is the recall info: chrysler (fca us llc) is recalling certain model year 2012-2013 jeep grand cherokee vehicles manufactured september 17, 2010, to august 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 dodge durango vehicles manufactured january 18, 2011, to august 19, 2013, and equipped with a 3.6 or 5.7 liter engine. in the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v115000 (equipment, tires) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and15v115000 (electrical system); however, the parts needed to perform the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the issue. the contact had not experienced a failure. the vin was unavailable.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v391000 (electrical system), 14v634000 (electrical system), and 14v115000 (equipment and tires). the contact stated that the parts were not available for several months. the dealer did not give a specific date for when the part would become available. the manufacturer was notified of the delay. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v634000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) and nhtsa campaign number: 14v115000 (equipment, tires); however, the parts needed to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced the failure. updated 09/14/15*lj updated 10/11/2017*cn

Tl* the contact owns a 2013 jeep grand cherokee. while at a stop light, the accelerator pedal was depressed and the vehicle hesitated before accelerating. the vehicle was not diagnosed or repaired. the failure recurred on numerous occasions. the vin was included in nhtsa campaign number: 14v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was unknown.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at approximately 50 mph, the vehicle's speed decreased to approximately 25 mph. all the warning lights illuminated then the vehicle resumed to normal. the vehicle was taken to the dealer where the failure was unable to be duplicated. the vehicle was not repaired. the contact also stated that the failure recurred multiple times. the manufacturer was notified of the failure. the approximate failure mileage was 70,000.

Check engine light came on and was followed by loss of power while accellerating from stop light. *tr

There are now four separate recalls on this vehicle dating back to 2014 and chrysler jeep has refused to address any of these claiming they do not have the parts. my daughter, who is a full time student in pa, has been to several dealerships (brenner chrysler dodge jeep,manahawkin chrysler dodge jeep, 'blaise alexander chrysler dodge jeep) and placed on a wait list however none of these have ever cleared for any of the recalls chrysler jeep has taken no responsibility to address these recalls in any manner and have inconvenienced a college student let alone put her at unnecessary safety risk. these recalls need to be fixed. she will be in nj from may-august. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign number: 14v391000 (electrical system), and nhtsa campaign number: 14v634000 (electrical system); however, the part needed to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issues. the contact had not experienced the failures.

We received a recall for this jeep last fall(2014). the number is p60/nhtsa 14v-634 labeled alternator. the recall states that the alternator diodes in our vehicle may experience a rapid failure. variability in the failure mode ranges from no output, reduced output, and/or a fully shorted to ground condition. depending on the alternator failure mode and timing, vehicle electrical system voltage may drop to critical levels, disabling systems such as antilock brake system(abs), electronic stability control(ecs), electronic control module(ecm),and/or central body controller(cbc). the driver will have little or no detection of the alternator failing,which can result in vehicle shutdown while driving and/or an underhood electrical fire. we contacted our dealer twice in the last 5 months and both times were told they do not have the parts. by their own statement this could result in a critical and disabling situation. we should have this replaced today or given a safe vehicle to drive until ours is made safe. how long do they get to put off repairing this????? why has jeep not made these parts available? and if they have why are dealers not installing them. our dealer is fox chrysler dodge jeep in auburn, new york. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) and stated that the parts needed were not available. the dealer did not provide a specific date for when the parts would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure. updated 5/11/15*cn updated 05/14/15*jb

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v631000 (electrical system, visibility) exceeded a reasonable amount of time for repair. the dealer stated that the parts were not available for repair. the manufacturer was not made aware of the delay. the vehicle was not repaired. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 25 mph and attempting to engage the brakes, the brakes failed to stop the vehicle. as a result, the contact rear ended the preceding vehicle. the contact did not sustain any injuries and it was unknown if a police report was filed. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the dealer stated that the parts were not available for repair. the manufacturer was not made aware of the failure. the failure mileage was 21,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl*the contact owns a 2013 jeep grand cherokee. the contact stated that while attempting to lock the doors, the front driver side door failed to automatically and manually lock. the vehicle was not diagnosed or repaired. the failure recurred on numerous occasions. in addition, the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 ( electrical system) and 14v634000 ( electrical system) however, the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was 800.

On october 15, 2014 i took my 2013 jeep grand cherokee to moore auto group 8590 west bell road peoria, az to address recall (p36 sun visor wiring). the recall states; the sun visor vanity lamp wiring on your vehicle may experience a high resistance short after a service repair to the sun visor, headliner or while gaining access above the headliner. this may result in an inoperative vanity lamp and increase risk of fire. on february 4, 2015 while parked, engine not running, locked and unoccupied, in a grocery store parking lot, the car erupted in flames. the source of ignition was a short in the wiring above the headliner at the passenger side sun visor. i believe that in the interest of safety, any and all owners of vehicles that had this recall maintenance performed at moore auto group be advised to return for reinspection. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system). however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic). the contact stated that the parts needed were available; however, the vehicle had not been serviced under the recall because of the extensive waiting list. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Driving to work in stop and go traffic. vehicle started to sound extremely loud and acceleration was sluggish. traffic opened up and from 20 mph increasing to 51 mph noticed (and heard) the rpm was at 6. continued to drive and the rpm neared 7 (the red zone) as i continued to accelerate. put on the hazards, pulled to the shoulder and turned the vehicle off. sat for about 2 minutes and restarted. everything returned to normal and made it to work without further incident. it seems that the vehicle was stuck in first or second gear. *tr

Tl*the contact owns a 2013 jeep cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part needed to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Vehicle is a two year old dealer maintained vehicle. never been in an accident and garage kept and maintained. was notified of an issue at my dealer aprox 1 yr ago that all of my lug nuts were swollen and were difficult to remove from the vehicle. was advised that this is a problem with many of the grand cherokees and other chrysler vehicles that utilize these same lug nuts. vehicle broke down on side of road with a flat tire and had to be towed to a dealership as tow driver was than unable to remove the lugs. since then the problem is getting worse and now am unable to remove 3 out of 4 tires from the vehicle without having to sheer off the nuts. filed formal complaint with chrysler customer care. was blown off and told that the damage is my fault as at some point an improper tool was used to take the tires off damaging lugs. keep in mind this vehicle has been maintained no where other than a jeep dealer. was told that they would not provide any assistance despite this being a safety issue and was than hit up for $260 for lug nuts!!!! have to wonder how many other grand cherokee owners are out there suffering from this same issue and receiving the same nonchalant treatment from jeep/chrysler customer care. *tr

My car continued to make a sound as though the engine was still running when i turned the ignition off. i think this could be something to do with the recall on the alternator diodes. it seems the alternator may be failing. the power when the gas pedal is applied hesitates at times also when driving. my fear is that i will be driving at a high rate of speed on the highway and the car will loose all power completely. this will leave me without any steering control at all too. i fear for my life at this time. i was told by [xxx] that i should replace it at my cost. when i asked how much that would cost the service advisor [xxx] lied and said he did not know the cost to replace the parts. also, if there are parts now then the alternator/diodes should be being replaced by chrysler now before a severe catastrophe occurs. i also had the brake booster replaced. since then there is a rattle under the hood on the drivers side where the brake booster would be. every time i go over a bump in the road a rattling sound happens. it is as though this is something to do with the suspension of the car or alignment too. [xxx] , service advisor at [xxx] has not been able to identify this problem. [xxx] wants me to come in for yet another day to try to get the problem identified. this will make 3 days of losing time from work and being inconvenienced. i have been to this dealer on 2 occasions and have gotten no satisfaction or resolve at all. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

After driving to work 29 miles while waiting for day shift to get out so i can get a parking spot while in park with the engine running for around 15 minutes i then put it in drive with my foot pressed very hard on the brake pedal the engine revs up to a very high rpms and my jeep moves forward even though i have all my pressure on the brake and i am a male at 210 pounds. this has happened over a dozen times since i have owned this vehicle. i bought this vehicle brand new and the dealer i bought it from says they can not find anything wrong. it is going back to the dealer monday 2/23/2015 again for this problem and to replace a shock. the last time they said all they could find was that the trany fluid was low not sure what that has to do with my problem. anyway i really love my jeep however this is a very dangers problem. i work at chrysler second shift and when day shift lets out there are over 100 workers leaving and if my foot was not pressed firmly on the brake i could have hit one of them. i have the 5.7 hemmi engine and personally i think it is a computer issue however i am not a mechanic so like i say that's just my personal thinking. the vehicle mileage i gave you is a close guess i am not able to get the exact mileage at the time i am sending this to you. should be give or take around 100 miles. i can go a month or what ever with no problem then bam it happens. my phone number is [xxx ]feel free to call me if you have any questions. thank you information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl*the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. the vin was unavailable.

Creo que la transmission esta mal..stop and go traffic hesitancy..piso el acelerador y se ahoga..piso un poco mas y acelera como loco casi choco ..lo lleve 2 veces a berrios auto gallery caguas puerto rico..me dijeron que no pueden hacer nada.no hay codigo etc etc..lamento haber comprado chrysler..me gustaba el jeep pero ahora sera el fin de un gigante.. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v634000 (electrical system) exceeded a reasonable amount of time for the recall repair. the dealer informed that the recall part was not available and did not have an availability date. the contact had not experienced a failure.

The water pump and radiator have gone bad, also the driving lights and the fog lights keep burning out. there seems to be a mechanical problem. this has cost me approx. $2000.00 in repair cost. i have noticed on the road other vehicles like mine that have there lights burned out. also my repair shop informed me that he sees quit a few cracked radiators. *tr

Tl*the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl*the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at 55 mph, the engine stalled. the vehicle failed to restart. the vehicle was towed to a dealer where it was diagnosed that the power train, the transmission control modules and the integrated power module needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 25,300.

Tl*the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 3/3/15*cn updated 6/15/2015 *js

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic). the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v152000 (service brakes, service brakes, hydraulic); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the vin was not available. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) was received in june of 2014, nhtsa campaign number: 14v391000 (electrical system) was received in august of 2014, and nhtsa campaign number: 14v634000 (electrical system) was received in december of 2014. the dealer was contacted on multiple occasions and informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure. updated 2/24/15*cn updated 03/02/15*jb

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the vin was not available. the contact had not experienced a failure.

I merged off of the interstate, when trying to hurriedly slow down at stop sign i was not able to stop promptly, i then proceeded to slide into intersection, and was struck on driver's side by f-250. i had just received a recall the prior thursday on my alternator diodes, and it says possible effects on brake lock system. current parts were not available for it to be resolved yet. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that nhtsa campaign numbers: 14v104000 (service brakes, hydraulic) and 14v391000 (electrical system) exceeded a reasonable amount of time for the recall repairs. the dealer stated that the parts were not available for the recall repair. the manufacturer was made aware of the delay. the vehicle was not repaired. the vin was not available. the contact had not experienced a failure.

During the year (2014), i have received two separate safety recall notices from chrysler. when i received the first recall notice (p14/nhtsa 14v-154 brake booster), i called my local dealer (carson dodge/jeep) and was told by the service manager that they did not yet have the parts to perform the safety recall, so it did not make sense to perform the inspection. the service manager said they would "put me on the list" and would call me when the parts were available. several months later, i got the second safety recall (p36/nhtsa 14v-391 sun visor wiring). i called carson dodge/jeep again. they still did not have the parts for the brake booster recall and it "didn't make sense to bring my jeep in to them until they could perform the inspection for both safety recalls". the service manager said they would "put me on the list" and would call me when the parts were available. it is now the end of the year, carson dodge/jeep has not called me to perform either of the safety recall inspections and i feel like i'm getting jerked around. as these safety recall notices from chrysler are not dated, i cannot be sure of the exact month/date they were received. as important as these documents are, they should be dated. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received nhtsa campaign numbers: 14v154000(service brakes , service brakes, hydraulic) and 14v634000(electrical system). the contact stated that the parts were unavailable. the dealer was uncertain of when the parts would become available to service the vehicle under the recall remedy. the manufacturer was notified of the delay. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the vin was not available. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign id numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system). the contact stated that the parts were not available for several months. the dealer did not give a specific date for when the parts would become available. the manufacturer was notified of the delay. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v634000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notifications for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), and 14v634000 (electrical system). the contact stated that the parts needed were unavailable to repair the vehicle. the dealer was unable to inform when the parts would become available. the manufacturer was not notified. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v634000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the vin was unavailable. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign number: 14v391000 (electrical system), and nhtsa campaign number: 14v634000 (electrical system), exceeded the reasonable amount of time for repair. the dealer stated that the parts were unavailable for repair. the manufacturer was made aware of the delay. the contact stated that the vehicle stalled intermittently while driving at various speeds. the vehicle was not diagnosed or repaired. the failure mileage was 18,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v364000 (electrical system). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer informed that the recall part was not available and did not have an estimated date for when the part would be available. the manufacturer was notified of the delay. the contact had not experienced a failure.

Chrysler recalls p14 & p36 have been in effect since may and august of this year respectfully. to date i am unable to obtain parts for either recall from chrysler. p14 deals with eroding booster pump enclosures and they continually tell me they cannot get parts. 7 months has elapsed since notification and no remedy in site. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v391000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. the manufacturer was made aware of the issue. the contact had not experienced a failure.

I have a 2013 jeep grand cherokee, i have taken my car to the dealership twice now for the engine stalling as i climb a hill and for it kicking into gear when sitting still with my foot still on the brake. the car jerks extremely hard to the point where you think you have been hit by another car. it also does this when switching between the first 3 gears. the first time i took it in, the dealership told me they had to adjust the computer on the engine. this did not work as i am still experiencing the same issue. i also have noticed a decrease in my mileage per gallon. i was getting 14 and am now getting 9 miles per gallon. my outlet buttons are all sticking on my dashboard and are hard to the touch to turn on. when trying to turn on one button, all buttons light up. ie..parking assistance, skid control, etc. my headlights also would not turn on when driving. the only lights that worked were the high beams. this has happened to me three times while driving. the dealership states that they can not replicate the issue. *tr

Tl-the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (brakes). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the contact had not experienced a failure. ne

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced the failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received nhtsa campaign number: 14v154000 (service brakes) in may of 2014 and received nhtsa campaign number 14v391000 (electrical system) in september of 2014. the dealer was contacted on multiple occasions and stated that the part was not available. the manufacturer was not notified of the delay. the contact did not experience a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed was unavailable to repair the vehicle. the dealer was unable to state when the part would become available. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received recall notifications for nhtsa campaign number: 14v154000 (electrical system) and nhtsa campaign number: 14v391000 (service brakes); however, the parts needed were not available. the dealer was contacted on multiple occasions, but was unable to provide an estimated time for when the parts would become available. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notice for nhtsa campaign number: 14v391000 (electrical system). however, the part needed was unavailable to perform the repair. the manufacturer was notified of the issue. the contact had not experienced a failure updated 12/03/14*lj

The navigation system is unreliable in that the "guidance" it gives is grossly wrong. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 12/03/2014*lj updated 01/27/15*jb

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving approximately 30 mph, the vehicle suddenly stalled. the contact indicated that after restarting the engine the vehicle operated as normal. the vehicle was taken to the dealer who diagnosed that the alternator was faulty. the alternator was replaced put the failure recurred. the vehicle was taken back to the dealer who replaced the totally integrated power module. the contact continued to have trouble starting the engine and the vehicle would stall shortly after starting the vehicle. the vehicle was taken back to the dealer who replaced the win module but the vehicle continued to experience the failures. the manufacturer was notified of the problem but no solution was offered. the vin was not available. the failure mileage was 28,000.

This is a complaint about the timeline in which this recall p14/nhtsa 14v-154 (brake booster) is taking to get fixed by the chrysler group. i have been on the waiting list at my local dealer in rapid city since mid june and they inform me that they are only getting 3-4 parts per month to fix this. i don't understand why chrysler is reacting so slow at getting the parts out to the dealers to fix this, especially with the winter months coming up and if water gets into the brake system and freezes it may cause the brakes to not work properly. i called chrysler to complain and they didn't seem to feel concerned and just gave me a canned standard statement that it is a controlled recall. now in the meantime i have a 2nd recall p36/nhtsa 14v-391 (sun visor vanity lamp wiring) which i am on another waiting list to get fixed. if someone can please respond and let me know what is considered a reasonable waiting time for the brake booster to get fixed? if my dealer can only repair 3-4 vehicles per month, it may be years before all the affected jeeps are fixed. *tr

I got a recall # p14 i have tired for over 3 months to get it repaired at royal olds in charleston where i purchased the vehicle they said they don't have the part and only get one part in at a time per month. it is apparent that they don't want to fix this recall, i'm not the only customer having this problem i have talked with others. *tr

I have had a brake recall notice for my vehicle for months! when i check with chrysler and the dealer parts to repair the brakes have not been released! i have now received a second recall for a possible short in the headliner that could cause a fire, again no parts to fix the problem. is the government going to look into this or am i wasting my time filling out messages on this site??? *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000(service brakes , service brakes, hydraulic). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was not made aware of the issue. the vin was unavailable. the contact had not experience a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at approximately 20 mph down hill and approaching a traffic light, the contact attempted to avoid a crash with another vehicle and depressed the brake pedal. the contact stated that the brakes failed to respond and crashed into a fence. a police report was filed. the passenger sustained injuries to the neck that did not require medical attention. the vehicle was not diagnosed or repaired. the vin was not available. the manufacturer was not notified of the failure. the approximate failure mileage was 10,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that when depressing the brake pedal, there was a delay in response. the contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. the dealer informed the contact that there was a limited amount of parts being shipped and that there was a order placed on june 30th of 2014. the vehicle was not repaired due to the part not being available. the manufacturer was not made aware of the failure. the approximate failure mileage was 23,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (lighting, electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the contact had not experienced a failure.

Hi.i requested a repair for the brake booster for my jeep grand cherokee 2013, from my dealer berrios auto gallery caguas puerto rico, since aprox.2 months...every week i ask them about the item, they respond we dt have it yet...i received by mail today the notice of recall p14/nhtsa 14v-154..i call the dealer,same response...please investigate,i thing this dealer in not serious enough and the service is bad...thank you.god bless nhtsa ..the num 2 incident info..n/a. *tr

Tl* the contact owns a 2013 jeep grand cherokee. while parked, the contact noticed smoke coming from the vanity lamp. the contact allowed the smoke to vanish. the contact did not sustain any injuries. the vehicle was towed to the dealer, but no diagnostic testing was performed. the vehicle was not repaired. the vehicle was repaired according to nhtsa campaign number: 14v391000 (electrical system). the manufacturer was not notified. the approximate failure mileage was 36,000.

I have gotten two safety recalls from jeep. the first one is p14/nhtsa 14v-154 ( brake booster may prematurely corrode) and the second is p36/nhtsa 14v-391 ( sun visor vanity lamp may experience high resistance short). i have called several dealerships to try to get my car in for them to check and have either been told they don't have the part or are "too busy to service my car". i was even told at helfman dodge chrysler jeep and ram in houston (713)533-6100 that they couldn't service my car because they were too busy and under staffed and then the man said " i don't mean to be rude, but it's true". my service engine soon light also came on at one point and they said they couldn't take my car in. i am very frustrated with jeep's costumer service. i also called the dealership i bought my car from (auto nation) chrysler jeep and dodge in spring, texas three times and never received a phone call back after leaving three messages with the service operator. i was told to file a compliant on this website if the recalls were not taken care of within a reasonable time. thank you for your time. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced failure.

Tl-the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the vin was unavailable. the contact had not experienced a failure. ne

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. the recall notification was received in may of 2014 and the dealer did not have the remedy part available. the contact stated that the vehicle was placed on a waiting list. the manufacturer was not made aware of the delay. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical). however, the parts needed to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 10/30/14*lj updated 4/24/2015 *js

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the contact stated that the part needed to remedy the recall was unavailable. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received recall notifications for nhtsa campaign number: 14v154000 (service brakes) and nhtsa campaign number: 14v391000 (electrical system). the parts were not available for several months. the dealer was unable to provide a specific date for when the parts would become available. the manufacturer was notified. the contact had not experienced a failure.

In general, the car would not start when brake was pressed and the start button was pushed. this happened six times. first four times the engine would just turn over but not start. last two times, the engine started for about two to three seconds then died. attempting to start it again resulted in the engine turning over but not starting. during all of the six attempts the engine only started and stayed running after three or four attempts. when i've taken the vehicle to the dealer i was told that there may be a bad win module, which was supposedly replaced. when asked about the tipm i was told that they have to begin diagnosis starting with other parts. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received recall notices for nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000: (service brakes, service brakes, hydraulic). the parts that were needed to remedy the recalls were unavailable. the manufacturer was not notified. the contact had not experienced a failure...updated 11/18/14 *bf

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. the contact was placed on a waiting list and the dealer advised that they were only repairing two vehicles per day. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received recall notifications for nhtsa campaign numbers: 14v391000 (electrical system: wiring) and 14v154000 (service brakes, service brakes, hydraulic). the contact stated that the parts needed to repair the vehicle were unavailable. the manufacturer was notified. the contact had not experienced a failure.

I received a recall notice in june and took my car for repairs. they did the inspection on the jeep and found that i need a new part. i have now been waiting 3 months to get this part and my dealer tells me they can get the part from the factory and don't know when they will. today i received a new recall notice p36 /nhtsa 14v-391 for a wiring issue on the overhead lights. i took it to the dealer and they told me they would order the parts. again with know ideal when this would be repaired. the first could cause my breaks to fail the second could cause my car to burn down. i would like to get this repaired what do i need to do? i have contacted the factory with no help. they claim they are trying to produce the parts for the brakes. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). the contact stated that the part to do the repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. .updated 09/30/14 *bf

Jeep put out a recall notice on the brake booster for this vehicle in july 2014. the local dealership, family chrysler jeep, still, as of 9/9/2014 does not have the parts to correct the brake booster issue. the dealership attendant today 9/9/2014, [xxx], (male) stated that i would have to call back some time the end of september to hopefully get an appointment in october. this is not a an acceptable time frame when it comes to break failure. we have a newborn baby that must travel in this vehicle. speaking today directly with the chrysler group recall center 800-853-1403 they do not have an eta on when the dealerships will have the necessary parts to fix the breaks. over 2 months and still no parts from the chrysler group?? totally unacceptable by any standard. when i asked the call center rep to transfer me to a supervisor i was told, this call does not warrant a supervisor. serious. i hope they did record this phone call today to verify that i was told "this phone call does not warrant a supervisor". after a bit of a talking to and demanding that the rep tell me "no" i have been on hold for 25.03 minutes on my timer on the phone. i am sending this at the same time i am on hold with the chrysler group recall center. finally told that a supervisor will call me back in 1-2 business days. noted to the rep that today is tuesday, september 9 10:27 am and i look forward to hearing from a supervisor. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. the manufacturer was notified. the contact had not experienced a failure. updated 11/20/14*lj updated 5/4/2015 *js

Received notice for nhtsa campaign number: 14v154000. took vehicle to dealer for inspection early june to have inspected to see if new brake booster system was needed or just shield. dealer informed only shield was needed. dropped vehicle off with an appointment before a road trip on august 12, 2014. i was informed after (around 8/16/14) i returned from road trip that brake booster and cylinder were actually needed and more time was needed for repair. dealer would not give me rental as none were available. finally got rental middle of following week after taking off work again. parts delivery eta expedited to 9/1/14. received call 8/28/14 indicating vehicle repair done. i was required to return rental before i could verify work on vehicle. returned rental, took delivery of vehicle. brake pedal went all the way to floor. almost caused me to hit two other vehicles in the dealer's parking lot. service advisor informed me this is normal with the recall replacement parts. i disagree so advisor has technician drive it and agree with me that it isn't normal. i am informed abs system needs to be bled a few more times. had to go home again and return later to pick up vehicle again. this time it was ok. completely unreasonable amount of time for parts, had to take off many days of work, and dealer had no empathy for situation. this is in addition to having to fight for a rental. now, a few days after having received my vehicle back, vehicle has loud tick on startup and while driving louder than radio, but i could not replicate at dealer. service advisor didn't seem to believe me about tick and i was told hemi engines typically tick. this is not my first vehicle or my first experience with a hemi engine. it isn't normal. no interest in servicing vehicle and informed me to bring it back when it was making the tick sound. i've tried twice and i can't get it to happen at dealer.

I received a recall approx. 4 months ago regarding the brakes. i attempted to make an appt. with somerset chrysler because they are closer to my home than where i purchased jeep. they said they had to order the part and would call me when it came in. when i didn't receive a call 2 1/2 months later, i called them and was told the replacement was also recalled and they had to order again. it is another 6 weeks and i have not received a call and have now received another recall for the visor. i thought we could go to any chrysler dealer but i guess this dealer did not get that memo because they are ignoring my attempts to get this repaired. i hope nothing happens before they decide to get onboard and fix this. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact was concerned for his safety. the contact had not experienced a failure.

I received a recall from chrysler in reference to a safety recall for my vehicle. the problem is specific to the brake booster in that the shell may ingest water in wet conditions (rain, snow, fog, washing the car, etc.) which would totally disable any braking function for the vehicle. the instructions were to take to my dealer for repair which i did months ago. several months later the parts necessary to repair have not been delivered and every dealership i checked with have a 200+ waiting list of customers waiting for repair parts to be delivered. i've call chrysler's support line listed on the recall notice several times and the only response i get is that parts are on the way, which is the same response i've received for months! who do they have making these parts that is taking so long, and isn't losing all braking capabilities important enough to move up on the priority list???

I received a letter stating that the brake booster on my jeep may prematurely corrode. i called the dealer where i purchased the jeep--bob poynter chrysler dodge jeep hyundai--and they told me to bring it in and they would get it fixed. i was told they checked the booster and it was o.k., but they wanted to change it anyways. they told me they would call when the parts came in. the service dept. didn't call, so 3 weeks later, i called them and asked about it. i was told the service dept. could only order 1 at a time and i would be put on a list. i received another recall letter and called the service dept. about it 3 weeks later and asked about the parts for the brake booster. i was told the ones that had been replaced were recalled and now they're even further behind and would call when the parts came in-again. *tr

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical wiring, vanity light). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact attempted to have the vehicle repaired according to nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), but was informed that the part was not available. the contact felt that since the failure was reported in april of 2014, a remedy should have been available before september of 2014. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that he received a second recall notification. the dealer stated that the heat shield needed to be repaired. the manufacturer was not notified. the nhtsa campaign numbers listed in the first and second recall notifications were unknown. the contact had not experienced a failure.

In about one of every thirty starts, the engine dies quickly even though the dash still says "run". i have taken it to the jeep dealer about 4 times, but they have no fix & i am afraid it will happen while the jeep is moving.

Tl* the contact owns a 2013 jeep grand cherokee. while driving approximately 60 mph, the rail roof detached from the vehicle. a kayak was attached to the rail roof at the time of the failure. the technician diagnosed that the wind pressure caused the rail roof to detach. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 20,450. ..updated 09-24-14 *bf the consumer stated that the kayak mounted (thule rack) on the vehicle flew off and crashed into another vehicle. the damage costs reached $1,400. the manufacturer claimed there was defect failure caused by wind pressure; therefore, was not covered under warranty. updated 02/24/2015 *js

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). however, the part needed was unavailable to perform the repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at approximately 40 mph, the brake pedal was depressed but the vehicle failed to respond causing the contact to crash into another vehicle. the air bags failed to deploy. a police report was filed and no injuries were sustained. an independent mechanic repaired the vehicle but the repairs were unknown. the vehicle was included in nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. the manufacturer was not notified of the failure. the approximate failure mileage was 20,000. updat