2013 FORD Fusion

(Flywheel breaking) I was driving than than it disengaged from drive into neutral causing me to pull over on the side of the road to wait for a tow to the Ford dealership and for them to diagnose it. The flywheel broke and caused damage to the transmission pump.

2013 1.6 liter fusion is over heating and losing coolant was making payments on it and couldn’t drive it for 2 years now

My ABS light continues to display on my dashboard after starting my vehicle. Hillside Assist and Service Advanced Trac also display on dashboard as well. I was told by a few different mechanics and Ford Dealerships that this relates to an electrical issue with my ABS. There has been a recall for ABS issues, I took my car to Larry Ford here in Lakewood, CO on 7/20/2022 and they said they performed a software update but it didn’t benefit after performing this feature. I don’t understand why it didn’t work if it’s a recall???

This Ford Fusion was part of the recall in 2017 due to coolant leak / engine overheating and fire issues with the 1.6L engine. It was reported by Gabriel Lowenberg that the defective engines were assembled at a particular plant in Hermosillo between February 2012 and June 2014. Ford\'s recall provided a sensor intended to notify the driver of low coolant and of engine overheating as well as to shut down the engine and vehicle computer when overheating occurred to prevent engine fires. However, the recall did not repair or replace the defective coolant system and does not necessarily prevent engine fires or damage to the vehicle. My car did have this recall completed before purchase, and I was assured the coolant levels were checked and a pressure test was performed, however within three months the coolant was almost entirely depleted with no external signs of a leak. The low coolant light came on and then even after coolant was added to the vehicle, the engine started to overheat. The dealership advises there is a leak to the water pump, however neither the dealership nor Ford Motor Company have identified the underlying defect cause or a real fix. Consequently, it is likely the problem will continue and an engine fire could occur if I continue to drive the car with this engine.

Door won\'t engage and remains opened, so I checked the internet and found that Ford has numerous door latch recalls and it appeared that my Focus of the years I own was included. I went to the dealer and when I pulled in, the greeting person saw my bungie cord system to hold the door somewhat closed and he said \"oh I know why you\'re here\" Obviously, he has seen this many times, however, when I went to the desk, the rep said my VIN was not included in the recall and I would have to pay for it myself. I left and called Ford. I told of the situation and said this is dangerous and I would hate if something tragic happened where it would end up in a law suit or on the news. The Rep who was obviously in another country and I could barely understand, said she was going to expedite this and send it to my dealer\'s service manager and I was to call the next afternoon. I called was transferred to a voice mail with no response. I called two days later and spoke to the service mgr who found the case but couldn\'t understand when was written. He said he would call me back later which he did and told me that Ford will not cover this. So now I have a call to the executive team and am awaiting a response.

November 6, 2017 My mother (74 years old) was driving this vehicle and hit a concrete barrier wall 1 foot tall at the Linn County Iowa Recycle center resulting in all 4 airbags deploying. The airbags struck my mother on the left side of her face, no contusions other than slight cut from sunglasses. Airbags also deployed on passenger side striking my step-father (84 years old).

Medical treatment was not requested and my mother was found unconscious in her home approximately 4 hours later. She never regained consciousness, medical examiner sited cause of death by car accident. Subdural Hematoma, Encephalopathy, Uncal Herniation were the prognoses.

We have the auto in storage, medical records, the Bosch Crash Data Recorder and various other types of evidence.

We would like someone to investigate an minor auto collision

Drivers side passenger door opened while driving and turning on the freeway interchange while 11 year old son was in passenger seat. luckily we all wear our set belts. i had to take off my pants belt to hold the door shut as the latch to secure door would not. very scary for my child who thought he was being ejected. slammed on brakes and almost got hit by other vehicles.

Ford Recall 2013 Ford Fusion Ecoboost engine 17S09. Parts not available until Fall 2017.
On interstate, car lost power steering. Pulled over. People driving behind us ran up said get out we saw fire under your car. Engine compartment was completely engulfed in flames within 10 min. Police and fire came and put fire out. Notified Ford , NTHSA, and carcomplaints.com

Door latch broken and need to be replaced, they broke suddenly and was not my fault. it is very dangerous driving and i can\'t close the doors at all

Front Passenger Door Latch – failed. Door flung open driving down the highway. Looked up issue online and noticed recall (I purchased car used in August of 2016). Took to local Ford dealer and they said that the recall was closed and the repair was already done by previous owner in April of 2016. They refused to repair under warranty or recall. Recall repair was also faulty.

Door latch problem, n they don\\\\\\\'t want to take care of it, over in Nebraska

Driver door will not latch closed

Traveling down the highway at 65 mph received an alert power assisted steering issue, seek service. Clicked OK to clear message and continued to destination. Shut the car off for an hour. Came back to travel and had a message Power assist steering malfunction, stop car safely. Had no power steering, steering wheel extremely hard to turn, harder than when you had a hydraulic power steering failure. Had it towed 16 miles to a Ford dealer just before closing on a Saturday afternoon. Called Ford dealer after noon on Monday, was told the complete steering gear was replaced, but the needed software would not be released by Ford until Wednesday. Called back at 4 pm Wednesday and was told they weren\'t able to get the software yet, there was a problem on the Ford end.
It is Thursday morning, the dealer says the software was put in and the car is ready. Will pick it up later and hopefully won\'t have a steering failure trying to negotiate a sharp turn.

On December 26, 2016 I was driving to work. I noticed smoke coming through the interior of my car through the vents, then I there was a warning on my dashboard that came up saying Power Steering system fault. I was able to pull over to the shoulder of the road smoke was engulfing from the hood of the car when I was got out flames of fire was underneath the front of the car under the tires. I ran away from the car as it went up in flames. I have contacted Ford and sent pictures to the Office of General Counsel I have not heard anything back from them. My finance company in now calling and I am without transportation which ford did not supply me with a rental as well. I could have very well lost my life or suffered burns due to Ford defects of this vehicle.

While operating my vehicle through a puddle of water, power steering would shut down. There was no warning of the power steering failure as it abruptly shut down making it difficult to control vehicle. Upon restarting vehicle, power steering would function properly until vehicle passed through another puddle of water. Cycled through this issue several times until vehicle would not recover from power steering fault. Now Ford dealership is requiring that I replace steering rack to remedy the problem. Vehicle has been serviced in February of 2016 due to recall regarding steering component.

Paint failed on front doors. 8/15/15 Noticed paint peeling and bubbling at crease in the doors as the inside edge of the door is \"folded around\". Ford ended up covering the replacement and painting of 2 new doors. Vehicle was under warranty. Today, 10/16/16, I noticed paint bubbling on front edge of the hood….not under btb warranty anymore, so who knows what will happen. Have seen this is a problem on forums on the internet but have yet to see one that Ford took care of after 3/36000.

I was driving my 2013 Ford Fusion, 1.6L EcoBoost to work when I noticed the engine started overheating while I was driving up a hill. I saw smoke coming from the engine and pulled over. As I did this, someone driving by said they saw flames coming from under my car. I immediately pulled the car onto some pavement and got out to check. I saw flames dripping from the oil reservoir.

I grabbed my backpack and started running up the hill to my office, which was only about 100 yards away, to get a fire extinguisher. As I started running, I heard a loud WOOSH sound and saw that the entire front of the car had burst into flames. Less than a minute after I had gotten out of the car. The flames were about 15 feet high and luckily didn\'t ignite the dry, grassy hillside. The fire department came after about 20 minutes and put out the fire.

My husband and I went out to eat tonight and he opened the passenger door and it would not latch back. So now my door will not latch back. He had to hold it closed the whole way home. I am reading that there have been some recalls on this. But I am not sure mine is on that list because I have not gotten a notice on it.

The rear passenger door latch fail to keep the door shut. The door opened on its while driving around a corner. Called ford because I know there is a massive recall for this exact problem, and they tell me my auto is not on the recall list. My auto was manufactured in one of the plants listed in the original recall. I have not yet had the door latch repaired.

My new car has at least 8 recalls. The Egolf Ford dealer has made attempts to fix recalls they say. On three different occasions they broke side trim, scratched car in several places. All times I’ve took pictures before taking the vehicle. Each time I’ve brought the damage to their attention. Every time they try to say it was already broken. Then I bring out the before pictures
Then they get mad and tell me to get the car recalls fixed somewhere else. Well that’s well and
good but it shouldn’t cost me money or damage to get a recall fixed. I bought the car at Egolf Dodge in Brevard N.C. $29,000 later I have a price of junk no one feels safe in. We made them show us the parts they took off this time because once before they had my car all day and didn’t fix nothing. So this made the service mad that he had to do the recalls to start with. I told him
I have 7 little grandkids I thought I was buying a safer car. I don’t want to even ride them in it at all. It’s not safe, and dealing with service managers like that you don’t know if they really fixed it or not. My car only has 10527 miles; all seats are covered from the first day I bought it. I tried to trade with them for a better safer car and they offered me 12000 dollars I owe 17000 who is paying the price for all the recalls the poor people who are stupid enough to buy them so now
Ive got a car that I paid $29,000 for in Jan2014. I didn’t know at the time of sale there was already 2 recalls. Knowing that I would not have ever bought that car at all. We were told at sale no problem with servicing the car we stand behind our products. Well they don’t all I heard while waiting on my car was, how they hate these recalls. So now what’s happening they are mad about doing the recalls so they take it out on the customer. I didn’t hear them whining when they took my money.
These dealers need the feds on their butt. If their kid were killed or injured, we would hear the end of it, but once you buy the car, they could care less. Since the first day I bought my car, the back is at least three shades darker. I point it out each time I go , the story is oh we’ve had a lot of complaints but we can’t do nothing about it. We the consumer should receive another car at equal price because they knew of the recalls and didn’t tell us. I’m just sick to death of people taking advantage of poor people. I make 1200 a month car payment 360.00 after doctor, bills and medication I barely have money for food. So I wouldn’t have even thought about trading to start with except my 2002 car was getting in need of a make over. And I thought I was getting a safer car. So can anyone out there help the people who are left with these lemon cars. These are recalls that are life threatening these big business need to be fined to no end and made to give another car. I have pictures of car and service records. I’ll be more that glad to send them. It’s just not right for the dealers or the companies who make the cars to have the money for recalls come out of customers pockets. I’m disabled. I don’t want to be dead from a unsafe car.

Twice in one day the car has stalled for no reason. Luckily at slow speeds.

Car has a fuel tank capacity problem. The car has a 16.5 gallon tank. However, with on 5 miles to empty, tank will only accept approx 13 gallons of fuel. Many Ford Fusions have the same problem. It has been mentioned by other owners that the car has either the incorrect gas tank installed or a possible venting problem. It sounds serious enough to be addressed. So far Ford Motor Co. has refused to even acknowledge the problem even exists stating that the car is operating within specification.

My 2013 ford fusion has21,000 miles on it and the ford people tell me it needs rear brakes i have a2009 same model that i had brakes replaced at 60,000 when i ask the ford people why i get no answer . i think they have a safety problem with the brake pads .can you help me.?

Door latch recall. i have a 2013 ford fusion that the driver latch failed. my car was built during the time frame given in the recall and the plant that it came from. ford tells me that my car is not part of the recall. but they have not given me a clear response other than my vin does not fall into the category for the recall. i am going back and forth with ford customer service and they are unable to give me the exact reason as to why it is not included. i have attached the correspondence with ford.

These recalls have been out since apr 23rd, 2015 and nov 30th 2016 and ford still does not have parts. it seems to me that it defeats the purpose of a recall. in this case it appears that the company is simply waiting it out until the owner gets a new car and then they do not need to do anything.

My family and i drove to the beach and we parked. then when were driving home on the freeway i lost power in the steering wheel. it took all my strength/ muscle to keep control of car. that is when a light came on. i managed to get home at that point we pulled out the manual to look up the symbol. it too about 1 hour along with the internet just to figure that it was the power assisted system. it stated that the steering would be with out power and could potential lose control all together. we immediately called to have it towed from home to dealer after looking up recalls i noticed their was a recall for the same thing that happen to me but on the east coast. however my vin number said my car was not part of that recall. but the year make model was. it is my belief that ford should be responsible to fix this issue not only because of that but even though my car is a 2013 it have less than 30,000 miles on it. showing it was not driven much or missed used. it is obviously a defect in part or manufacture installation or whatever. very disappointed in my ford dealers and company for not fixing it and making me do so espacial because there is a recall on it out there showing it is a defect.

While coming off the highway my hill start assist, advanced tract, and steering failed. i almost lost control of the car. also, the linkage for the shifter keeps coming undone.

My 2013 ford fusion continuously hard shifts and jerks while driving. spark plugs have been changed also transmission fluid checks have been done and it continues to happen. my mileage is only 80,900. this has continued now for almost a year and a half.

Transmission latch and engine cooling issue associated with similar models but not this specific model.

2013 ford fusion titanium: engine shakes then shuts its self off when starting the car and driving (huge safety issue,) takes a minute to start then either runs fine or shuts off again. took it to the dealership last year (2020) and they replace a fuel pressure sensor. my check engine light came back on then when off after a couple days. the code was the same as last time. i have another appointment with ford on friday. i spend so much money repairing this car. i’d rather trade it in than fix a new and old problem every 4 months.

All locks in car start clicking then 3-5 seconds laters trunk opens. happens at random time sometimes happen when car is parked or while driving. it’s been going on for about 1.5 years have took its to 3 different ford dealership all couldn’t fine what the problem is. it’s is a 2013 ford fusion with about 122000 miles. the most recent was 3/26/2021 woke up the next morning the truck was open. a couple of days before we where driving about to merge on the freeway they truck open had to pull over to close.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving 35 mph, the steering wheel became loose. additionally, the steering wheel failed to turn left or right. there were no warning lights illuminated the vehicle was towed to west hills ford (1100 oyster bay ave s, bremerton, wa 98312, (360) 616-3277). the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. the failure mileage was approximately 148,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving her vehicle at 35 mph, the contact had turned her steering wheel to the left; however, the wheels failed to operate and turn without warning. due to the failure, the contact collided with the curb directly in front of her. the contact stated that the airbags did not deploy upon impact. a police report was not filed and she did not sustain any injuries as a result of the collision. the contact later had the vehicle towed to an acquaintance's home where it remained in their possession. the manufacturer was notified of the failure and they offered her no assistance; they referred her to nhtsa to file a complaint. upon investigation, the contact linked her failure to nhtsa campaign number: 19v632000(steering); however, her vehicle was not included in the recall. the vehicle had yet to be diagnosed or repaired. the failure mileage was approximately 148,000.

While driving warning lights came on saying that there was a steering problem. many other lights came on in turn and i pull off the road with it being extremely difficult to control the vehicle. i had to have the vehicle towed to the garage and was told it would be over $2,000 to repair. i have done some checking and found that there may be a recall in the works 15v250000 because of steering problems with this vehicle. this is a very dangerous situation that could lead to many deaths. i think ford should pay to have this vehicle repaired and not the owner.

I have had the issue of hard shifting for about a year now. today was very scary for me as i was maneuvering across traffic my car did not want to move.it made a high gear sound, as if it was revving in a high gear.it seemed as if the car was not shifted into the correct gear.after about 2 minutes it started to drive normally. it just seemed like the gears had slipped. i was lucky that it wasn't a busy time of day, as i would have been in trouble not being able to go above 2 miles an hour.i was at a fast food place and had the car in park gear.i than shifted it to drive and my car moved out into traffic normally for about 30 feet and than just seemed like it went out of gear because it barely moved

My steering wheel locks up and says “steering loss stop safety”

I failed to control my car and no body can fix it. *tr

Engine failure due to coolant leaking into engine oil after recall performed, [recall # 17v209000] had the car in for many service problems related to misfire on cylinder one. had injectors cleaned, replaced spark plugs, replaced the coil pack, had the coolant system flushed and pressurized for leaks, only 42000 miles,

My 2013 ford fusion is having issues with the passenger door. it was getting harder to close with out slamming it. well one day it flew open while i was driving on a city street turning almost causing an accident. the door wouldn't stay closed without rope from then on. good thing i didn't have my 3 kids with me at the time. the force bent the hinges as well as dented the door. i took it to a local ford dealership and was told my car was on the recall list for faulty door latches and to bring it back in 5 days. this is after i told them i have to drive with a rope holding the door closed. i bring my car in 5 days later and get a rental that ford wouldn't cover. well 2 days later i get a call saying they will not fix the recalled door latch and to come pick up my car. i've been driving around for over a month now with my door roped shut but it pops open still. i don't know what to do. i'm not financially stable enough to pay for the costly repair. i'm at such a loss that ford will not fix this safety issue. the dealer ship even cleared the recall on line and it now says all latches are fixed please? how can this happen? please help!

Loosing coolant, white smoke from exhaust, engine overheating message

Leaving gas station. car just stops driving while in the driving gear. so i pulled over slowly to the side of the road and i had a warning to “see manual” “hill assistant not available” “stop safely now” and it was showing traction control on. it will not drive. and runs weird now.

Trunk opens unexpectedly when either parked or in motion.

Tl* the contact owns a 2013 ford fusion. the contact stated that upon starting the vehicle, the steering wheel ceased and failed to operate without warning. no visible leaks shown. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the contact mentioned nhtsa campaign number: 15v250000 (steering) as a possible solution to the failure however, the vin was not included. the manufacturer was not notified of the failure. the failure mileage was approximately 112,000.

When i turned on the vehicle the dashboard system reported ‘power steering assist fault’. i attempted to leave the driveway however the steering wheel did not work and as a result almost crashed into a neighbors vehicle.

My ford fusion 2013 has been running smoothly until i parked today outside usps to mail a package but while trying to back up later , my steering wouldn’t move . engine light was on with steering assist fault note .

Purchased a 2013 ford fusion in 2020 and kept the car for about 4 months. during the 4th month of owning the car i noticed that i would fill up the coolant reservoir and a couple days later i would have to fill it up again. i checked under the car for leaks and there weren’t any leaks that i could find. i checked forums for any other people having the same problem and i found out that there is an internal engine coolant leak for ford fusions with the 1.6l ecoboost models. that’s the exact model i have. i called ford gave them my vin number and they told me there weren’t any recalls for my vehicle at the time. so i had a mechanic check out my coolant lines and they told me that there was a huge leak in my coolant system, although they couldn’t tell me where. i had the vehicle pressure tested and the leak was internal. drove the car back home that day and once i reached my house smoke started to come inside the cabin. i immediately parked the vehicle and popped the hood and noticed there was a fire under my hood. called the fire department they arrived after about 3 minutes and by that time the vehicle was done for. i could’ve lost my life that day. i’m happy that i didn’t. ford previously recalled certain 2013 and 2014 ford vehicles equipped with the 1.6l engine for a similar issue under recall campaigns 12v551 and 17v209. unfortunately i’m now out of $12,000 and i no longer have a vehicle because of this mechanical failure.

I noticed when the car was on the engine made a clunking sound at startup, this was not very unusual as the hybrid has made different noises at startup, and dealerships have assumed this was "normal". after a couple of weeks, a loud noise began, sounding as if i was dragging something when the vehicle was being driven. we took the car to the dealership where any and all repairs/recalls have been performed after a couple of days the service advisor said they felt that it was the bearings inside the transmission and it would be better to get rid of the car than repair it. this is a well-documented known issue that ford is aware of. in april of 2020, the electrical/ a/c was not working correctly and the faceplate was replaced costing $780. this vehicle has had 7 known recalls, 3 of which had to do with transmission/powertrain, three out of the 4 doors had failed dates were aug 2014, feb 2015 & april 2015 the dealership refused to fix the 4th door stating it was not a recall (i would like to note when one of the doors latched failed my son was in the passenger seat and fell halfway out of the vehicle, while the vehicle was turning-his seat belt saved him) in june of 2015 nhtsa sent a recall, 4 door latch issues were replaced in may 2016. the transmission issue is another example of known problems that should be repaired by ford motor company.

When transmission is hot it stops shifting or it dont go in gear

The windshield is separating " delaminating " contacted ford they said they were not going to replace the windshield. i personally have spoke with other fusion owners and they as well have the same issue with there cars. this is a defect in the manufacturing of the windshield resulting in the separation of the two pieces of glass from the laminate. i also believe if not taking care of that it would result in vision impairment. here are 2 photos showing the separation of the windshield.

Car lost power and started revving going up a hill. wouldn't accelerate. next day it wouldn't start. it's still at the shop and they have no idea what's wrong

I received a message in my dash that the power steering assist had fail. i had no power steering. the car was hard for to control. i was on a private street in my neighborhood when this happened. i was lucky. i check for a recall for this issue and didn't find any. this was a very dangerous situation for me to be in. i feel ford has sold me a death trap.

I purchased this vehicle new delivered to the dealership from another location with just under 200 miles on the odometer. i noticed my first issue when the motor would stall going at a low rate of speed 15-20mph through a parking lot at about 22,000 miles on the odometer and also would hesitate to start. i only assumed it was bad fuel being such a new vehicle. this happened periodicaly up untile the engine gave an over temprature coolant display killing all but idle power to the ingine making the car undrivable. thus i had the car towed to the dealership at excactly january 3, 2016 with 64,056 on the odometer. i had then noticed recalls for this particular motor in fords fusions and escapes with this particular size engine. after the recalls repairs were completed for my vehicle i still experienced engine stalls, but less frequent throughout this period and rough idle at initial start of the engine more frequently as time passed. the over temprature coolant message came on again, at 87,000 give or take ( again towed to dealership so they will have reported milage). i was informed that numerous repairs had to be made and are not covered under any recalls although i feel this vehicle more than meets the criteria for numerous recalls. i have had this vehicle checked for coolant leaks from another certified shop and no hoses have been found to have any leaks.

While operating my vehicle through a puddle of water, power steering would shut down. there was no warning of the power steering failure as it abruptly shut down making it difficult to control vehicle, especially when turning. upon restarting vehicle, power steering would function properly until vehicle passed through another puddle of water. cycled through this issue several times until vehicle would not recover from power steering fault. now ford dealership is requiring that i replace steering rack to remedy the problem. vehicle has been serviced in february of 2016 due to recall regarding steering component.

My 2013 fusion stalls out in park, reverse. when i start driving it cuts off at 20-30 mph. worried about causing an accident. took my car to get diagnose on 9/30/16. it was a fuel pressure sensor on the fuel rail and replaced it. didn't clear code. took it back on 11/10/16 to get re-diagnosed. found that it was a purge valve that they replaced for free. 11/11/16 at 5:30pm i arrive home from work. 1 hr later my wife was going somewhere and it stalled out. thank god it happened in our apartment complex. this issues is dagerous when driving on the the road. i'm taking it back 11/12/2016. lets see whats they tell my..ford, please help us with this issue. this is the only car i have...

Latch on driver's side door that had been replaced under recall (ford recall 15s16, nhtsa campaign # 15v250000) failed and caused door to open unexpectedly while driving. i had to physically hold the door to keep it shut in order to get the car home and then to the dealership. i probably should have had it towed instead of driving it. ford failed to replace part under warranty because of number of miles that had been driven since the latch was replaced under the recall. ford part # used to replace latch was fe8z 5421813 c. *tr

Tl* the contact owns a 2013 ford fusion. while driving 55 mph in stop and go traffic, the contact noticed smoke coming from the front of the vehicle. the contact pulled the vehicle over, turned off the vehicle, and noticed smoke coming from the front vents of the vehicle. there were no warning indicators illuminated. the fire department extinguished the fire and no reports were filed. there were no injuries. the vehicle was towed to an independent mechanic. the contact stated that the overheating sensor warning indicator previously illuminated, which indicated that the vehicle overheated when it actually had not. the vehicle was towed to an independent mechanic who diagnosed that the coolant temperature sensor malfunctioned and coolant was leaking onto the sensor. the sensor connection was damaged. the manufacturer was not notified. the contact found nhtsa campaign number: 12v551000 (engine and engine cooling), but was unsure if vehicle was included. the vin was invalid. the failure mileage was unknown.

Tl* the contact owned a 2013 ford fusion. while driving approximately 10 mph, the front driver side of the contact's vehicle crashed into the side of another vehicle. the air bags deployed. when the air bag underneath the dashboard deployed, it caused the contact's foot to press down on the accelerator pedal, further injuring the contact. the air bags located in the steering wheel had a delayed response, which also caused further injury. the contact received injuries to the right ankle, right foot, as well as a fractured rib and right hand. medical attention was received. a police report was filed. the vehicle was destroyed and towed. the manufacturer was made aware of the failure and opened a case regarding the failure. the vin was unknown. the approximate failure mileage was 46,000.

Rear passenger door latch is not working. the car was in motion on a city street when the "door is ajar" alert came on. there was a child in the back seat at the time.

Tl* the contact owned a 2013 ford fusion. while driving 55 mph, the front end of the vehicle caught fire. the engine overheated, shut off, and the engine warning indicator illuminated. the fire department extinguished the fire and a police report was filed. no injuries were sustained. the vehicle was towed and deemed destroyed. the manufacturer was not notified of the failure. the vin was not included in nhtsa campaign number: 12v551000 (engine and engine cooling). the failure mileage was 67,000. the vin was unavailable.

Tl* the contact owns a 2013 ford fusion. the contact stated that the front passenger door was unable to lock properly, which caused the door to open without warning. the dealer diagnosed that the door latch failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the approximate failure mileage was 59,000.

Tl* the contact owns a 2013 ford fusion. while driving approximately 70 mph, the steering assist indicator illuminated and the steering wheel seized. the vehicle was taken to the dealer where it was determined that the vin was not included in nhtsa campaign number: 15v250000 (steering). the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 13,000.

8/15/15 vehicle went in for replacement/painting of two new front doors due to rust at inside edges. today 10/16/16, noticed paint bubbling at the edge of the hood in the same manner. both at an area where the metal is "crimped" at edge.

The passenger door latch stopped working and i had to use rope to keep the door shut. the service department confirmed that the latch was internally faulty and was replaced at my expense.

Passenger side door latch would not latch allowing door to be securely shut. door had to be tied shut until repairs could be made. dealer said it was known defect but charged for repair.

The rear passenger door latch failed again, the recall was performed 14 months ago. the dealer refused to repair it under the recall. i took the car back and it is parked in the garage with the battery disconnected.

Bolts keep coming out of my seat. while, driving and coming to a stop my seat pops and feels like it is going to come completely out. i have already had this problem fixed two times. the dealership is saying my car isn't under a recall for this issue. also when i am stopped and begin to accelerate my seat does the exact same as when braking.

Tl* the contact owns a 2013 ford fusion. the contact stated that the rear doors were re-opening involuntarily and the door ajar warning indicator illuminated on the instrument panel. the manufacturer was notified. the vehicle was not repaired. the failure recurred on several occasions. the failure mileage was 80,000.

Hello, my name is [xxx] and i bought a brand new vehicle from ford three years ago and just recently, when my car was in park, i shifted the gear and it went in reverse. i got scared and shut the car off. it did not turn on after that and it had to get towed to galpin ford in north hills. ford told me that it was an eroded transmission cable that i had to pay out of pocket to repair. i do not understand why my brand new car has an eroded part in it. i live in southern california where are there no hazard weather conditions. i googled how you could have an eroded cable and it is from acid. is there something else wrong with my car and i am in danger to drive it. ford has been unhelpful and basically telling me there is nothing they can do. i feel like fords parts are not up to safety standards by my case and would like an investigation done with ford. please feel free to contact me with any questions. thank you! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2013 ford fusion. the contact stated that the front driver seat fractured. the vehicle was taken to the dealer, but was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 14v164000 (seats). the manufacturer was notified. the approximate failure mileage was 60,035. updated 12/20/16*lj updated 12/21/16.*jb

Tl* the contact owns a 2013 ford fusion. while driving 15 mph, the vehicle hesitated and lost power when coming to a stop. the vehicle was taken to the dealer where it was diagnosed that oil was leaking from the front driver side axle into the transmission, which was causing the transmission to fail. the vehicle was not repaired. the approximate failure mileage was 90,000. the vin was not available.

Tl* the contact owns a 2013 ford fusion. while driving approximately 25 mph, the steering wheel seized without warning. as a result, the vehicle crashed into a curb on the opposite side of the street. the air bags did not deploy. a police report was not filed. there were no injuries reported. the vehicle was taken to a dealer where it was diagnosed that the electronic steering failed and needed to be replaced. the vehicle was repaired. the manufacturer was not notified of the failure. the vin was unknown. the approximate failure mileage was 39,297.

My car cuts off while driving with a shaking . this has happened several times over the last few weeks. this happens whether i am backing out or driving at different speeds.

The door latch broke causing the door to not latch closed. there is an active recall for this year model, however my vin number was not covered. the car was stationary at the time so no damaged was caused. there is also no visible damage to the car.

I was driving my 2013 ford fusion, 1.6l ecoboost to work when i noticed the engine started overheating while i was driving up a hill. i saw smoke coming from the engine and pulled over. as i did this, someone driving by said they saw flames coming from under my car. i immediately pulled the car onto some pavement and got out to check. i saw flames dripping from the oil reservoir. i grabbed my backpack and started running up the hill to my office, which was only about 100 yards away, to get a fire extinguisher. as i started running, i heard a loud woosh sound and saw that the entire front of the car had burst into flames. less than a minute after i had gotten out of the car. the flames were about 15 feet high and luckily didn't ignite the dry, grassy hillside. the fire department came after about 20 minutes and put out the fire.

While traveling though the mountains of west virginia suddenly the temperature began to steadily increase to where the gauge was halfway between normal and hot. i slowed the vehicle from the speed limit to about 55mph which brought the temperature back to normal. as we continued on the trip the temperature would spike and go back to normal with decreased speed. after the initial spike was noticed i plugged a data logger into the car to record engine temperature and monitor more closely. the temperature seems to be very erratic and several times reached a temperature of 233 degrees before i decreased speed again. this seems to be very hot for an engine to be getting and is greatly concerning considering the most recent recall on overheating and potential fire. i am confident that the vehicle would have overheated and broken down if i had not taken action as it did a year prior when it was supposedly fixed.

Tl* the contact owns a 2013 ford fusion. while operating the vehicle, the front passenger side door did not lock and remained secured. the display indicated that the door was opened and the interior dome light remained illuminated. the vehicle was taken to blue springs ford located in blue spring, missouri where it was diagnosed that the door latch was faulty and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure, but no assistance was offered. the contact was informed that the vin was not included in nhtsa campaign number: 17v210000(latches/locks/linkages). the contact indicated that the vehicle experienced the same failure listed in the recall. the failure mileage was 87,000. updated 09/06/17 *bf *cn

On april 23 of this year a coolant over temperature sensor keeps coming on shutting down my vehicle i've had it to four different dealerships and a reputable garage trying to fix the issue. they cannot find out why i'm losing coolant or where the problem is coming from and why my car is getting overheated and over temperature. i have spent $2000 in parts and towing and labor and the problem still is not fixed ford is insisting that it's not the recall that is out with the coolant system at this time and is trying to get me to put a new engine in the vehicle when they're not even sure what the problem is and if that will even fix it. i can't drive the car more than 30 minutes and the temperature starts to rise iand shuts my car down ..i have filed 2 cases with ford and they have done nothing to help me.

Steering locked up while driving. warning light indicates steering assist fault.

Tl* the contact owns a 2013 ford fusion. while driving 60 mph, the vehicle stalled and the engine overheating, coolant, and low power mode warning indicators illuminated. the vehicle was towed to an independent mechanic. the vehicle was not diagnosed or repaired. the next day, the vehicle was towed to a local dealer (baytown ford located at 4110 interstate 10 service rd baytown, tx 77521 281-839-3300) where it was awaiting approval for diagnostic testing and repairs. the manufacturer was notified and opened case number: cas12667532. the recall repairs had not been authorized. the failure mileage was 75,000. ...updated 08/02/17 *bf *js

The seat belt on the 60/40 has locked up when i put the seat down behind the driver's seat and is now stuck in the down position. it happened when the car was parked and turned off.

Tl* the contact owns a 2013 ford fusion. while driving approximately 25 mph, the steering wheel seized and the power steering assist fault warning indicator illuminated. the contact stated that the steering wheel became difficult to maneuver. the contact coasted the vehicle to the side of the road, waited a few minutes, and was able to resume driving. the vehicle was taken to auto zone to see about the recall notification. a salesperson stated that there was no power steering ability due to a steering gear motor bolt failure, and suggested that the vehicle be taken to a dealer. the dealer was not contacted. the vin was not included in nhtsa campaign number: 15v250000 (steering). the contact called the manufacturer and was informed that the vehicle was not covered under a warranty and no further assistance was provided. the approximate failure mileage was 118,000.

Transmission shifts rough from 1st>2nd gear and very harsh from 2nd>3rd gear. also at times, when pressing the gas to accelerate quickly, the transmission will not shift or do anything, it just sits there and thinks for a few seconds and then slams into gear. this is all happening when in motion. it is also jerky at times when taking off from a stop. when shifting from park to reverse the vehicle slams into gear causing a harsh jolt after the vehicle has sat greater than 4 hours. i have been to a local ford dealership on four occasions. the technicians claim this is normal for the 2013 fusion.

My car is a 2013 vehicle with 30,000 mile. the bypass valve is already bad on it. i now have to pay $400 out of pocket, because although it appears there is a recall on this part, ford repair shops are saying there isn't any recalls.

Tl* the contact owns a 2013 ford fusion. while driving 55 mph, the front passenger side door latch failed to lock without warning. the vehicle was taken to the dealer (andy mohr ford lincoln located at 2713 e main st, plainfield, in 46168; (317) 839-6541) where it was diagnosed that the door latch needed to be replaced. the dealer also stated that there was an open recall in the past and the previous owner took care of the recall. the vehicle was not repaired. the manufacturer was contacted at 800-392-3673 and stated that the contact would have to pay for the repair. the manufacturer was made aware of the failure. the failure mileage was 50,000.

The incident i described was actually for a 1994 isuzu trooper. showing long term effects of brain injury or organic brain disorder with memory disability.

Isuzu trooper told me that airbags do not deploy in rollover accidents because studies showed there isn't a higher survival rate when they do deploy in rollovers. that may be true, but i as a physician do declare that a survivor of a rollover may have better survival when airbags deploy. this is especially true with survival after severe brain injuries. i am permanently disabled now. i find it unconsciouble that airbags don't deploy in rollovers. i mean why not? the date of my accident wouldn't enter properly but was 02/22/1995.

"takata recall" passenger door came open while driving home from work on 6/29/17. door latch will not latch onto the frame of the vehicle while attempting to shut door. current status of the situation is an appt with my local ford dealership on 7/10/17. no recall on my vin but there is a current recall on 2013-2014 fusion models assemblied in mexico.

Tl* the contact owns a 2013 ford fusion. while driving, the vehicle overheated while driving. the vehicle was taken to the ford access dealer (located on 3680 ih 69 access rd, corpus christi, tx 78410) where it was diagnosed that the coolant level sensor failed and needed to be replaced. the dealer informed the contact that the recall remedy part would not be available until the fourth quarter of 2017. the dealer also wanted the contact to sign an agreement due to the part not being available and that she would take responsibility for any failure regarding the recall. the vehicle was not repaired. the contact received notification of nhtsa campaign number: 17v209000 (engine and engine cooling); however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure and informed the contact that the part would become available in october and nothing else could be done. the approximate failure mileage was 72,000.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 16v875000 (seat belts); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was contacted (courtesy ford in breaux bridge, la) and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2013 ford fusion. while driving 70 mph, the engine temperature indicator chimed and the coolant level was low. the contact called a local dealer (griffin ford located at 1940 e main st waukesha, wi 53186 262-542-5781) and was informed that the recall remedy parts were on backorder. the contact was informed that the vehicle was not able to be serviced until june 22, 2017 at 7:00 am. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure, but was unable to offer any assistance. the failure mileage was 61,000. vin tool confirms parts not available.

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle was taken to auto nation ford in margate, fl to be repaired per nhtsa campaign number: 17v209000 (engine and engine cooling). the dealer stated that the hoses needed to be replaced to complete the recall repair. the vehicle was taken to an independent mechanic who diagnosed that the failure was related to the recall and that the coolant level sensor needed to be replaced. the manufacturer was contacted to determine the appropriate repair solution. the approximate failure mileage was 45,545. vin tool confirms parts not available.

Vehicle was parked (out of town weekend) when starting up to go home it totally shut down, light came stating something about coolant temperature and i had no power what so ever. got towed to ford, only had vehicle since feb. 2017, saudered and reconnected some wiring that they said was chewed by some critter, i.e. mouse. $360. later. after doing my own research i see wiring is being being covered in some soy coating and seats are made with other products that can lure critters. i don't understand and feel why should i pay that out of pocket.

Tl* the contact owns a 2013 ford fusion. while driving 65 mph, the contact noticed smoke under the hood and the engine warning indicator illuminated. the vehicle was about to stall and the contact was able to coast the vehicle to the side of the road. the contact raised the hood and noticed antifreeze leaking out onto the engine, which caused the engine to smoke. the vehicle was towed to the contact's residence. the vehicle was not taken to a dealer or an independent mechanic. the vehicle was not repaired. the vin was included in nhtsa campaign number: 17v209000 (engine and engine cooling). the manufacturer was not made aware of the failure. the approximate failure mileage was 55,289.

Front passenger side seat belt won't stay locked, you can pull apart fairly easily by hand.we just had the pretensioner recall done,but no recall on this issue so far. also the rear seat belt locked with the seat folded down and wont release so we can raise the seat.

Tl* the contact owns a 2013 ford fusion. while attempting to place the vehicle in park, the vehicle went into reverse. the contact had to turn the vehicle off and discovered that the gear was actually stuck in reverse and the vehicle would not restart. the vehicle was not taken to the dealer or diagnosed. the manufacturer was not made aware of the failure. the failure mileage was 99,788.

Tl* the contact owns a 2013 ford fusion. when the accelerator pedal was depressed, the vehicle failed to accelerate over 40 mph. the vehicle was taken to an unknown local dealer where it was diagnosed that the software needed to be updated. the vehicle was repaired, but the failure persisted. the manufacturer was notified of the failure and advised the contact to call microsoft. the failure mileage was 3,300.

While driving on the highway (the middle lane on 690 in syracuse at 4:30 pm), a notification came up on my dashboard saying "steering assist fault, service required." i then lost all power steering while i was in the middle of the highway during rush hour. aaa came and it was brought to a local car care center where my family always goes to get our vehicles fixed. they drove my car and said it was driving fine and that no codes were showing up. once i drove it home from the mechanic, the same notification popped up on the dashboard again as i was pulling into my driveway (steering assist fault, service required). i then brought it to the dealership where i bought the car (i had to drive it with no power steering). they stated that i needed a completely new steering gear. while doing some research before my vehicle was repaired, i found several articles stating that the steering gear needed to replaced on other 2013 ford fusions (i believe my car was manufactured in the same place as the other ford's that had their steering gears recalled based on the vin number of my car). the dealership and ford corporate stated that there was nothing they could do about it (pertaining to reimbursement) because my car's vin number was not on the recall list for that particular item (the steering gear). i ended up paying just under $1,800.00 .

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign numbers: 14v597000 (air bags, seat belts), 15v246000 (latches/locks/linkages), and 16v875000 (seat belts). the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. jim tidwell ford in kennesaw, georgia stated that the parts were available and allowed the contact to make an appointment; however, the service manager stated that the recall had to be submitted to their recall department. it was determined that the parts were not available the day of the appointment. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The ignition turned off while i was driving around in a parking lot. the key can pop out or be tucked in when you press a button, like a pocket knife. while i was driving, the key didn't hold it's place, then dropped and was dangling instead of fixed and locked. when the key dropped down the ignition switch turned off, then i got a message on the screen which said that the vehicle was not in park. that message comes on if you attempt to turn the car off without the vehicle being in park.

The front passenger side door won't stay closed. the internal latch is broken so the door can fly open at any time without the door handle being opened. further, the door will close far enough to not trigger a door open sensor, so the driver wouldn't necessarily know about the problem. calling the dealership, they didn't sound surprised at all and said this has been happening on ford fiesta's, but they didn't have the parts for a ford fusion. the dealership, jordon ford in san antonio, texas, proceeded to ask me to hook up bungee cords to the door and drive it there. i refused and they finally sent a tow truck. i noticed this problem when the vehicle was at home in the garage, but i don't know when it initially occurred and it is highly likely it was driven with this problem. i'm sure it goes without saying that if this happened to one door, it could happen to any of the doors and cause a serious hazard if a door came open while driving. i don't know of any recalls for ford fusions related to this. i have a video showing that the door won't close properly, but it was difficult to capture this problem in a still photo. if you would like the video, please let me know and i would be happy to send it along.

2013 ford fusion. consumer writes in regards to vehicle mpg issues. *ld the consumer stated the vehicle hardly exceeds 19 mpg in the city and never exceeded 31 mpg on the freeway. the dealer and manufacturer advised that the vehicle was operating as designed. the mpg advertised was merely an estimate. the consumer believed the estimate was too far off. updated 09/11/2017*js

Passenger side sun visor dropped straight down and will not stay up. i cannot see through it so it blocks visibility to my right unless i use a hand to hold it up. this happened while driving the west virginia turnpike (although i doubt that had anything to do with the malfunction) and swung it down to keep sun out of my eyes. never stayed up since.

My 2013 fusion less than 5 years old and has just over 72 thousand miles on it, which places it just outside of warranty. in september 2016, my car gave me an overheating warning as soon as i cranked it. i paid 300 to have the temperature sender assembly replaced. on april 1, i was driving home from a trip. i stopped at a red light and my engine temperature suddenly spiked, i lost all power to the engine and barely was able to get it into a parking lot. they looked at it and concluded that it had overheated and a cracked cylinder head, and they told me they could repair the cylinder, but it would probably be safer to replace the engine. i inquired about the recall and ford paying for the repair and they directed me to open a case with ford. after arguing with ford for several days, ford informed me that the only thing the recall would cover is the installation of a coolant sensor. basically all they would offer is to install a sensor that will give me a heads up the next time my engine is going to blow up finally after 6 weeks i picked the car up on may 17. i started to drive home, made it about an hour, when my engine temperature started climbing and warning me about overheating again. i pulled over immediately, checked the coolant, let it cool off and tried again and it did the same thing within a few minutes. i had it towed to another ford dealership and they told me there was another problem with the coolant bypass valve and it had to be replaced. cost me another $300. so to summarize this lengthy story: i have a car that is less than 5 years old with a ruined engine. ford admits the car is defective and tends to overheat and ruin the engine, yet they refuse to accept responsibility and pay for the repairs. i waited for six weeks and paid over 7400 for new engine that didn't even last an hour before overheating again and costing me another 300.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign numbers: 16v875000 (air bags, seat belts) and 15v246000 (latches/locks/linkages). the parts for the recall repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the contact had not experienced a failure. the manufacturer was not made aware of the issue. vin tool confirms parts not available and parts distribution disconnect.

Power steering assist fault message appeared and i could not turn my steering wheel. i had just started the car in my garage and as i tried to back out of the garage i could not turn the steering wheel at all so i pulled back in the garage and called by dad. when he arrived about 20 minutes later he started it and it worked just fine. it looks like a problem with the epas and i am wondering why the 2013 fusions were not included in the recall. if this had happened while i was driving i can't imagine what would have happened.

Transmission shifts rough from 1st>2nd gear and very harsh from 2nd>3rd gear. also at times, when pressing the gas to accelerate quickly, the transmission will not shift or do anything, it just sits there and thinks for a few seconds and then slams into gear. this is all happening when in motion. it is also jerky at times when taking off from a stop.

Tl* the contact owns a 2013 ford fusion. while driving 65 mph, the power steering fault indicator illuminated. the contact turned off and restarted the vehicle and the steering wheel became very difficult to turn. the vehicle was taken to bert wolfe ford 1900 patrick st plaza, charleston, wv 25387 where it was diagnosed that the power steering failed and needed to be replaced. the vehicle was repaired at turnpike ford, inc. 7891 maccorkle ave, charleston, wv 25315. the manufacturer stated that they could not assist because they did not determine which vehicles were recalled. the approximate failure mileage was 58,167.

Tl* the contact owns a 2013 ford fusion. while driving approximately 60 mph and attempting to switch lanes, the steering wheel became difficult to turn and the power steering warning indicator illuminated. the contact took the vehicle to the boeckman ford dealer where it was diagnosed that the power steering assembly failed and needed to be replaced. the vehicle had not been repaired. the manufacturer opened case number: cas12394818faz7w0 and referred the contact to nhtsa. the approximate failure mileage was 40,000.

While trying to buckle in a child in the back seat while car was stationary, the center rear seat belt got stuck and couldn't be used. lowered back seat to see what was the problem and seat got stuck in lowered position because seat belt was locked/stuck. example of problem at https://www.youtube.com/watch?v=kt5oq9u0k6e.

I went to a gas in town and filled up my car and only got 223 to a full tank and then it slowly creeped up as i was driving in town to 289. but i normally get 330-350 to a full tank. but when i first got it and the dealership filled it up, i got over 400 to a full tank.

Tl* the contact owns a 2013 ford fusion. while driving at any speed, the vehicle overheated and shut off. the vehicle was pushed to the side of the road and restarted. the vehicle was taken to the dealer where it was diagnosed that there was a leak in the cooling system. the cooling system was cleaned and the water pump was replaced, but the failure recurred. the vehicle was taken back to the dealer and the battery was replaced, but the failure recurred and the check engine indicator illuminated. the contact took the vehicle to the dealer. the technician replaced the coolant valve and reprogrammed the computer system. a few months later, the engine vibrated when the air conditioner was activated. the vehicle was taken to the dealer and the air conditioning compressor was replaced. the failure recurred and the check engine indicator illuminated. the vehicle was taken back to the dealer and the technician replaced the solenoid, but the failure recurred. the vehicle was not repaired. the manufacturer was not made aware of the failures. the contact later received notification of nhtsa campaign number: 17v209000 (engine and engine cooling). the failure mileage was 17,000. vin tool confirms parts not available. ...updated 07/20/17 *bf updated 9/28/18*jb

Tl* the contact owns a 2013 ford fusion. the contact stated that when the rear seat was let down, the middle seat belt in the rear locked. the contact was able to put the seat back up, but the failure with the seat belt continued. also, while the contact was driving, the rear seat randomly slammed back down and the middle seat belt locked again. the manufacturer stated that there was no service campaign or manufacturer recall for the failure. the approximate failure mileage was 50,000. updated 07/13/17*lj *cn

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign numbers: 16v875000 (seat belts) and 17v209000 (engine). the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Have had to have the lug nuts replaced twice. the most recent replacement was with 32,000 miles on them. was told by dealer that the lug nuts were "swollen". this swelling results in the lug nuts not being able to be removed with a standard wrench. if this occurs when driver has a flat tire, they may not be able to remove the tire to change it and would result in the car being towed to a repair shop just to change a tire. my car is under warranty, yet the dealer charted me to replace the lug nuts. have researched "swollen lug nuts" and this seems to be a problem with fords. the swollen lug nuts were discovered during a routine oil change.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 16v875000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2013 ford fusion. while driving 50 mph, the "engine cooling over temperature" warning indicator illuminated. the contact pulled the vehicle over to the side of the road and waited approximately 45 minutes for the engine to cool. the contact restarted the vehicle and drove it home. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign numbers: 16v875000 (seat belts) and 17v209000 (engine and engine cooling). the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was not contacted. the manufacturer was not made aware of the issue. the failure mileage was 67,000. vin tool confirms parts not available.

Tl* the contact owns a 2013 ford fusion. while the vehicle was being operated at 25 mph, the contact noticed black smoke and smelled a burning odor. the "engine coolant over temperature" warning indicator illuminated. the vehicle was turned to the off position and the failure ceased to occur. the vehicle was towed to the dealer where it was diagnosed that the root cause of the failure was a defective hose. the contact received notification of nhtsa campaign number: 17v209000 (engine and engine cooling); however, the parts to do the repair were unavailable. the manufacturer stated that due to the dealer's diagnosis of the defective hose, they would not cover the repair under the recall. the failure mileage was approximately 85,000.

Tl* the contact owns a 2013 ford fusion. while driving 25 mph, a loud noise was heard coming from the front of the vehicle and the check engine warning indicator illuminated. the vehicle was taken to a dealer where it was diagnosed with a coolant tubing failure, which would cause the vehicle to overheat. the vehicle underwent a temporary remedy. the contact received notification of nhtsa campaign number: 17v209000 (engine and engine cooling); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure, but did not assist. the vin was invalid. the failure mileage was 33,000.

I was driving approximately 20 mph on a city street when the right front wheel fell off the car, causing me to lose control of the vehicle. had i been moving faster, the failure would been far more serious and would have very likely resulted in death or injury. the wheel fell off the car due to a failed ball joint even though the vehicle only had 67,120 miles, had received regular maintenance, and had not been in an accident. ford denies any responsibility for the failure although it seems obvious that the wheel of a four year old car with relatively low mileage should not simply fall off the car.

While driving on the beltway, the car accelerated then started slow down. i merged off of the beltway and onto a ramp to get somewhere safe. at the ramp the car light of the air bag came on then, the car came to a stop, and all the lights came on. and the hood of the car was smoking. i lifted the hood and saw the fire under the engine. we moved away from the car and luckily a man in a work truck saw us and had a fire extinguisher and put the fire out. the car is with the dealer but, nothing has been completed at this time. the car has been with them since 5/3/17.

Will not shift out of park. gear shifter will move, gear shifter seems to operate. however, car does not recognize that gear shifter has been moved. does not attempt to engage other gears at all, simply will not recognize anything outside of park. when problem initially happened, began to try to go in reverse (was in park) for a moment before defaulting to park. vehicle was stationary, in driveway.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 17v209000 (engine and engine cooling); however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. while driving, the contact smelled a burning odor throughout the vehicle and saw smoke coming from the hood of the vehicle. the contact stated that the vehicle stalled and the engine caught fire. the contact was able to extinguish the fire. no police report was filed and there were no injuries. the vehicle was towed to the dealer where it was diagnosed that no compression was on the number two cylinder and the engine needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and stated that they would notify counsel and get back to the contact, but they did not offer further assistance. the approximate failure mileage was 80,000.

Gas is leaking from the underside of the vehicle. first noticed a gas smell from the air vents so i initially thought a leaking injector, however when i looked under the car it was clearly leaking gas from somewhere. i did some minor research and saw that this year has several recalls for leaking fuel systems however i can't find a recall for this under this particular vin.

Tl* the contact owns a 2013 ford fusion. while driving 20-30 mph, the power assist warning indicator illuminated and the power steering failed to operate as intended. the vehicle was taken to be diagnosed and the contact was informed that the steering failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 95,000.

My check engine light is on. i had a diagnosis and it is related to the recall. the problem is the bypass valve. i took it to the sunnyvale ford dealership for a recall and they said they don't have the parts to fix it. when i called them and set the appointment, they said they had the parts in stock but when i got there, i waited two hours and they didn't have the parts. they just checked the coolant pressure. now i'm afraid to drive the car because the engine might set on fire. when i drive i notice the temperature of the vehicle fluctuating up and down overheating when i go up hill. please help. i take good care of my car and i do not want to have engine fire. what can i do? i had it looked to other mechanic shops and they are charging me $1700 to fix it. that's too expensive and it's not even ford certified. i need help with advice on how i can get the problem solved. when can this recall can be solved? the ford dealership do not have any answers. they said they will call me when they get the parts. it's been a week and no call from the ford dealership. my car is overheating every time i drive it on the freeway then the check engine light turns on. i went to pep boys and they told me they can't fix it, i have to take it to the dealership. the dealership is no help at this point. although i set up another appointment to another ford dealership which is another week ahead. i'm going through all this trouble so i can get my car fixed the right way. sorry for the trouble but i need help and this might be my last resort.

The computer system in this car registers the coolant temperature as hot when the car is running. as i was driving down the road the entire power of the car was turned reduced, making getting off the road very dangerous. testing revealed it was a faulty sensor for the coolant. several year models of this same vehicle have the same recall issue.

2013 fusion overheated on hwy, with no warning. overheated light came on, car started to sputter and quite, i was able to pull off the hwy. ford will not repair as part of the coolant recall.

On april 1, 2017, i was stopped at a red light on a highway on my way home from a trip when my engine temperature spiked and i lost all power to the engine. i was barely able to get it to the median. i had just heard about the recall that day coincidentally, so i had it towed to a ford dealership on monday. they determined that it was a cracked engine head due to overheating. the mechanic seemed unaware of the recall when i inquired, but they agreed to check into it. that was two and a half weeks ago. i was advised to contact ford and have been dealing with the regional customer service rep. ever since. ford has basically offered no information until today. today i was informed via e-mail that the recall is for the "coolant sensor" and "this does not cover the repair to replace the cylinder heads." i have read the recall and it states very clearly that the danger of the recall is overheating and a cracked cylinder head. i do not have an official estimate yet, but i have been advised it will cost me thousands to fix. this is a car that is less than five years old and 72000 miles, just out of warranty. i change the oil and check the fluids regularly. it was apparently burning antifreeze at fast enough to cause it to overheat and crack a cylinder head. mine did not catch on fire, but based on my understanding of the recall this kind of damage could have caused a fire and many have caught fire. based on my reading of the recall issued by ford, the only solution they are offering is a coolant sensor. rather than address the real issue of overheating and the resulting damages, ford is apparently trying to get away with merely installing a sensor that will give you a heads up before your engine explodes. surely this is unacceptable in a modern vehicle.

There is a safety recall regarding the driver and front passenger seat belts. the seat belts may not properly restrain occupants during a crash. this has been on recall since november 2016 without any solution yet. this is a significant safety risk that should already have had a fix.

Tl* the contact owns a 2013 ford fusion. the contact heard an abnormal noise while driving the vehicle. the dealer replaced the battery, but it failed to correct the noise. while making a turn, there was a sudden loss of power and a warning indicator randomly illuminated for run power and the vehicle stalled several times without warning. the contact had to coast the vehicle over to the side of the road. the contact had to restart the vehicle a few times due to the failure. the manufacturer stated that the vehicle was not included in service campaign number: 14n02 to address the pcm reprogramming. the vehicle was towed to a dealer and was not repaired. the approximate failure mileage was 65,000.

Tl* the contact owns a 2013 ford fusion. while driving approximately 40 mph attempting to stop at a red light, the engine coolant warning indicator illuminated and then dimmed. the contact continued driving and the warning indicator illuminated again; however, this time the vehicle lost acceleration and eventually stalled. the contact coasted the vehicle to the road shoulder to a complete stop. the contact noticed that the coolant in the reservoir was empty. after adding coolant, the vehicle did not start. the vehicle was towed to the contact's residence. an independent mechanic diagnosed that the water pump may be the cause of the failure. the manufacturer was not notified of the failure. the contact received a recall notification for nhtsa campaign number: 17s090000 (engine). the approximate failure mileage was 80,000.

When the car is turned on, the car flashes the "check charging system" message once the car starts moving. with ok pressed, the battery warning light remains illuminated. as i drive, the vehicle may: illuminate the airbag warning light - have all radio functions stop operating - have the external temperature gauge read abnormal numbers - any or all of the above. the process disappears when the cars stops, and may or may not appear more than once in a day. the car drives normally, and 2 trips to the ford repair shop to replace parts (including the alternator) have not identified any problem with the battery or changed the behavior of the car. there is obviously some kind of electronic malfunction, and i am not sure about the fire hazard or safety of operating a car whose computers seem to be malfunctioning consistently. i have pictures of multiple incidents and 2 repair invoices that attempted to address the issue with no effect.

The test drive on my ford went smoothly. however, later that month my vehicle began shifting hard. it revs and the engine pulls. i have to barely accelerate to get it to shift even then it shifts extremely hard. i informed the local ford dealership of the issue and i was told that all of the 1.6 ecoboost models like mines shift hard. that is ridiculous. this issue was never fixed. i also experienced another issue: my gas tank door did not operate correctly. it felt like a spring came out because the door would blow open while i am driving.

I was driving my vehicle for about 5 minutes when the engine overheating signal came on. it said "reduced engine power" and my vehicle started driving extremely slow. i pulled over, checked the coolant and everything looked fine. i waited 2 hours and turned the car on. the light was no longer on. however, i still informed the ford dealership about the issue while it was under warranty. they said that they did not find anything wrong with the vehicle. another time i drove about an hour and my engine overheating light came on again. i checked the coolant and it was at a correct level. the car stalled out and would not accelerate. i had aaa tow it to my home. i contacted the ford dealership again and they had it towed in. they repaired the cooling system, fuel injector pressure and coolant bypass valve solenoid. they also replaced the flp sensor. i was charged $702.28. it is truly saddening how the car had to be broken down in order for them to fix it. but when it was under warranty they didn't touch it. now there’s a recall on the cooling system, 16s09. every day i smell some sort of fuel under my hood, fuming up my garage and coming through my vehicle ac vents when it’s on. it makes me feel like my car is going to catch on fire because the smell is so strong. my check engine light came on too with cylinder issues. coolant leaked into the cylinder head. i would like to be reimbursed for the engine repairs and for my vehicle to be fixed free of charge.

Vehicle began overheating at highway speeds of approximately 65 mph. vehicle slowed quickly as it entered "limp mode" on the interstate. driver was able to get off of interstate exit and pull to a parking lot. engine bay was extremely hot and the faint smell of smoke/burning was apparent. driver had to tow vehicle to ford dealership where it was found to be subject to recall 17s09.

Tl* the contact owned a 2013 ford fusion. the contact stated that while driving at approximately 65 mph, the check engine warning light illuminated. the contact merged to the shoulder of the road where smoke was noticed coming from the hood and fire enter the vehicle. the fire department extinguished the fire. it was unknown if a police or fire report was reported. there were no injuries reported. the vehicle was destroyed. the vehicle was towed to a towing yard. the manufacturer was not notified of the failure. the approximate failure mileage was 79,950.

My vehichle has had the check engine light go on and off numerous times in the last six months, and smelled a funny smell coming through the vents. i get regular maintenance, have had the codes read as well as diagnostic test performed. the most i have been told is that there was a p144c code which is something to do with the fuel system wrong. now when driving the vehicle began to stall. i took my car in to ford they told me that i needed 3000 dollars in work done and have yet to address the 17s09 recall even upon my concerns. i was treated unfairly at my local ford and took my car to another shop. now am being told that my car has been overheating and that my cylinder head gasket needs replaced. i have been in contact with ford and they wont even help, until they send a letter to me next week. my car is already in the shop and the recall needs to be adressed. i need help.

Driver door does not shut

Tl* the contact owns a 2013 ford fusion. the contact stated that the air bag warning indicator illuminated. the dealer determined that the parts were not available for the repair. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 61,000.

In regards to nhtsa recall #17v209000 my car was serviced for a 75k maintenance point, the dealer was unable to address this recall due to parts being unavailble on 3/18/17. on 4/1/17 my car overheated and the engine shutdown during a drive from work to home, i had it towed to fremont ford and on 4/3/17 the dealership stated that the engine coolant was low, the heater hoses had to be replaced due to the overheating on 4/1/17, and that the repairs were not covered under the recall. i am quite certain that the dealer is liable for all repair costs for this incident due to negligence in failing to address the recall and misleading me as to the true cause of the overheating of my vehicle's engine.

I want to sell my car. the seatbelt recall does not have a fix date yet. i cannot sell my car to a dealer and get a market price until the seatbelt is fixed. the dealer is saying 3rd quarter. this seems like too long. also not safe.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 17s09000 (engine) however, the part for the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that the vehicle was over heated which caused excessive smoke to emit from the vehicle's tail pipe. the contact took the vehicle to the dealer where the vehicle was diagnosed but the results were unknown. the vehicle was not repaired. and the failure recurred. the approximate failure mileage was 138,000. the manufacturer was not made aware of the failure. vin tool confirms parts not available.

Whilst making a turn the front passenger door flew open and now will not close/lock, happened in a parking lot whilst in motion, ford has recalled the fusion for this problem but my vin is not one of them. surely those faulty latches are in my vehicle too!

On february 5, 2017 the engine of my 2013 ford fusion caught on fire. the car began to smoke from under the hood while the car was in motion. i stopped and opened the hood to inspect and the engine was already in flames. the fire spread rapidly and the fire department had to be called to extinguish the blaze. my son and i were barely able to escape unharmed. i contacted ford on several occasions and they have been unwilling assist. they closed my original claim without addressing the issue. i also asked if there were any recalls related to engine fires and they state no. i feel i am unable to get any attention to this matter that put both mine and my son's lives in danger and also destroyed the sizeable investment i made into the purchase of a brand new vehicle. please assist!

Door latch safety recall 15s16 this recall replacement was made on 12/2015 for the vehicle. on 4/8/2017 the vehicle door would not close or lock. it actually opens while moving and had to be secured via bungee cord to make it to the closest dealership. unfortunately, according to ford motor co, once the recall is completed on the vehicle, the warranty only lasts for one year. therefore, the warranty ran out on 12/2016 for the recalled replacement part. ford motor company will not honor the replaced part and in fact states that it will cost me $500 to fix. this is a major recall issue for ford and the recall has been extended twice since the original one. i will attach the information below. without the latch, the car is not drivable, unable to be locked, and causes the interior lighting system to be continuously illuminated. i want an investigation on the replacement door latch parts. i do not feel as the other doors are safe either since they were apparently replaced at the same time under the recall. ford should pay for this issue as the original fix is defective. this recall affects over 2 million cars. ford also told me if they have enough complaints from other vehicles, they could do an internal investigation on the replacement parts. if a recall is in fact made on the part a 2nd time, i would not qualify if ford helps to reduce the cost i have to pay to fix this issue now. this should be investigated! i also would like to include that this vehicle is mainly used m-f for a work vehicle for a single driver, no passengers. the driver also has been deployed many months in the life of this vehicle and that door hasn't been used much. i could also provide documentation for those dates, as well. please open an investigation on this issue, as it is absolutely a safety problem!

I was strapped in my seatbelt. there were times it gave too easily. but this time would not release at all. after attempting about a half hour to get it to release and it would not had to cut belt to get out. dealership tells me no recall.

2013 ford fusion engine acceleration while driving. i was driving on the freeway at 65 mph with my husband and son. all of a sudden the car accelerated and would not stop. i pumped the breaks , when i realized that was not working i put my foot on the break all the way. the car finally started to slow down but would not completely and the engine was still in acceleration. when i was able to slow it down to a safe enough speed, i put the car in park and turned the engine off. we were able to get it to a dealership 2 miles away where it has been there since. the dealership is great, its ford corporate that is the problem. this is a major safety recall that needs action right away. we have been without a car for over 2 weeks. the dealership and ford corporate stated they have not seen anything like this. ford corporate has walked through steps with the technicians to try and fix the issue. they have replaced many parts and failed at every attempt. they still do not know what is wrong and refuse to accommodate us in any way. i cant even get a return call from ford corporate. time for a lawyer. this is a major safety issue and needs to be addressed before someone loses their life driving this car.

Takata recall. can i get it fixed ? also something with my door.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 16v875000 (seat belts); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Today my brake pedal went down to the floor . when i started my vehicle . the abs light came on. no hill side start.. service advance traction. i have replaced all . brake pads, shocks ,and had rotor worked on. abs has gotten worst. i took my car to the nearest ford shop. i asked them to check it out and replace my abs sensor.

Placed my vehicle in reverse, coming out of a parking lot, i tried to place my car in drive and the gear shifter was stuck.i called the tow truck, because i couldn't move my car. the dealership service department told me it was a broken transmission cable that needed to be replaced. my vehicle has 56200 miles and does not fall into the powertrain factory warranty.

I was driving down the road and the beep turned on, the dashboard symbol said, "door ajar," and stopped the car. my passenger couldn't close the door. she had to hold it close to get to our destination because we were 10 miles from our home and on a busy highway (hwy 301).

Electric epas power steering failed while driving.

My abs keep coming on it gives three warning. check advance traction, no hill side start. it clear once light go off. the brake thump. their is a spring noise the steering become bind up. this happen after the car moves any distance when it is decide to.

I'll make it short. i'm experiencing the failing throttle body that ford has issued a customer satisfaction program for, including 2013 fusions. there's articles allover google covering this topic and im sure the nhtsa has heard of it because they were pursuing a recall and ford went ahead and did the customer satisfaction program. it occurs about once every 5-10k miles. which for me is about every other month. however, they refuse to service my vehicle because they say my vin is not included in the program. i find it disappointing that they admit there is a fault and it's common knowledge among the mechanics that the sensor inside the throttle body cover is known to go bad, but my vin just didn't make the magic "list" of vins included to be covered. i called the ford customer help and they basically told me that yes, it's unsafe and i should get it fixed, but no since my vin is not included (even though i'm in a 2013 fusion, which is included in the program) i have no coverage from the program. it's left me stranded on the side of busy 5 lane highways in detroit and lansing, with cars still going by at 80mph while i have to power off my car to let the sensor reset and then turn it back on and the car acts like nothing was ever wrong.

The passenger door flew open while i was turning a corner. i stopped to try and close the door and it would not close. this door latch was supposedly replaced during a previous recall for the same problem.

Got a warning traveling on highway at 65 mph - steering assist fault, get service soon. cleared the message and was able to continue 10 miles to my destination. parked car, looked under hood for power steering fluid reservoir, it is not there. left car and came back an hour later to leave. got message, steering assist malfunction. stop car safely. steering wheel extremely hard to turn. could not drive car, had it towed to ford dealer 16 miles away. ford dealer replaced the steering gear and is waiting on software update to be released by ford on 3/29/2017

The car stalls. it can be restarted and driven again for an indeterminate amount of time but then stalls again. this started about 6 months ago and has become more frequent over the last month. most of the time it happens when driving at low speed such as through a parking lot or on side streets. a search of the web shows several results of the same issue

We were driving down the highway 2 hours from home and i had a warning light come on, engine coolant temptress overheated. so me and my husband pulled over on the side of the road everything looked fine, we had coolant.we sat for about 10 mins to be safe. and proceeded down the highway. after 2 mins we had another warning light come on steering system failure. at this point he couldn't move the wheel so we pulled over again and as soon as we stopped black smoke came in the vents and up the windshield. as we open our doors there is flames coming in the door on the front passenger side we quickly evacuated the vehicle and called 911.

Right passenger door flew open while in motion entering my parking garage. passenger door won't close at all.

Car started on fire while driving on the highway going home for no reason lucky to get out

Tl* the contact owns a 2013 ford fusion. while driving at a low speed, the steering wheel became difficult to maneuver and a "power steering assist fault" message appeared on the instrument panel. the vehicle was taken to an independent mechanic. the mechanic plugged the vehicle to a machine, but the diagnosis was unknown. the contact called winner ford (856-428-4000 located at 250 haddonfield-berlin rd, cherry hill, nj 08034) where the dealer stated that the vehicle was included in an unknown recall, but there was a fee for diagnosing the vehicle. the contact then called ace ford (856-845-6600 located at 487 mantua pike, woodbury, nj 08096) where the dealer stated that the vehicle was not included in a recall for the failure; however there was a recall on the seat belts. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and stated that a recall for the power steering was completed in 2015 and the vehicle was not covered under warranty. the approximate failure mileage was 19,000. ..updated 10/25/17 *bf *js

My 2013 ford fusion caught on fire while my family and i were driving on the 405 freeway. we barely got out alive and the car was completely incinerated...burnt to pieces ! ireceived a recall for engine fires after the car caught fire and nearly took our lives!!. my 8 year old disabled daughter is so traumatized from this car fire. i don't know how ford can continue to still make these death trap cars.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 17s090000 (engine and engine cooling); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. long lewis ford in hoover, alabama was made aware of the recall and stated that the parts were not available. the manufacturer was made aware of the issue. the contact experienced the failure of the engine overheating under various high speed conditions in which the accelerator pedal was depressed to gain speed. the contact stated that the coolant indicator needle entered into the red zone. the failure mileage was unknown. vin tool confirms parts not available.

Tl* the contact owns a 2013 ford fusion. while driving at any speed, the front passenger door did not latch, causing the door to open. the vehicle was taken to the dealer (billy howell ford in cumming, ga) where it was diagnosed that the door latch spring no longer worked and needed to be replaced. the failure recurred several times. the manufacturer was made aware of the failure and stated that the vehicle was not included in a recall. the vehicle was not repaired. the failure mileage was 67,000.

Rear passenger door opened up in the middle of driving. it would not close. it seems like the latch operation is not working. there is a current recall on 2013 ford fusion regarding door latch but service advisor and ford inform me that my particular car is not part of recall even though it is exact same issue as described in recall 15s16. i was lucky that my door opening automatically did not hit anyone.

Took fusion in for recall 16s42 concerning seatbelt pretentioners on 08aug17. no airbag warning light was illuminated on the dash, when we went to pickup the car the light was on. the dealership had not seen the light and refused to check out the problem before my wife left the dealership. i believe that durango motor company, durango colorado should have taken responsibility of checking the system.

Front passenger door latch failed just over a year ago. ford service told me all 4 door latches have been replaced under recall. yesterday (7/25/17) driver door latch failed. cost is $100 deductible to replace as latches are >1 yr old. this is a massive safety problem if the recalled and replaced door latches are failing. the door latches fail simply when getting in a car and closing the door. the doors will no longer remain closed. the latch is plastic and simply wiggles in the latch slot when defective. i had to use ratchet straps to keep the doors closed to drive the vehicle to the dealer 23 miles away. plastic quickly deteriorates in the texas summer heat, so it's just a matter of time on when these will fail regularly.

Ford recall 17s09 to replace failing door latches was complied with in december 2015. a replaced door latch has failed again indicating the replacement latches are still defective. ford has also declined to cover the broken part under warranty. the failure occurred when my wife was attempting to pick up our toddler from daycare. when she closed the door, it would not latch. the local ford dealer inspected the latch and did agree that it had failed.

Engine overheated as i was driving down the street, about 30 miles per hour. engine shuts off, i pulled over safely. had to be towed to the dealership. second time in 2 years. engine coolant receptacle cracks and fluid leaks out. had it repaired ince last year. encountered the sane issue again, now my fan needs to be replaced. dealer says 1300 in repairs. but ford recalled my model for this same reason. but now that it has turned into more damage, i an stuck with finding how to pay to get my car fixed.

Car goes into limp mode and wont accelerate. sometimes cleared with engine restart. then it got worse and throttle would not accelerate engine at all. car was towed to ford dealership. bad throttle body diagnosed. over 800.00 to fix. i see a lot of complaints online about ford throttle bodies on fusions and many are warrantied under ford csp 13n03, but apparently my ford isn't covered. not sure why.

I was driving my car at 35mph when the tire pressure monitor fault light suddenly came on, i thought i would have deflated or struck a tire, just park my car thinking that the next day i would fix it, but it turned out there was not tire deflated and the next morning was not only that problem but also none of the controls (fobs) to open my car worked, i went to where i bought the tires to be inspected and i checked the sensors, but everything was fine and they advised me to go to the ford dealer, where they quoted me almost 2 weeks after the incident, the dealer took 2 days to deliver my car because they forgot to talk to me. once i went by my car they told me the result of the diagnosis and that the problem was there was no communication between the bcm and the rtm; bcm is the part where the fuses are and the rtm is the radio transmitter module, and what i have to buy is the rtm which would cost $ 945.83, i want to clarify that with my radio i have no problem so i i told the person who was there ... why if it was not a problem for lack of maintenance of my part and i do not have problems with my radio or my tires or sensors, because i have to pay as much money for something that is internal and for a car with less than 5 years of existence ... this person only told me that for that you should buy more guarantee but i feel it is unfair because i am still paying the car, and not for lack of maintenance on my part and are pieces that maybe they use of poor quality .. i hope they help me or advise me then nor the alarm of my car can activate, anyway i will fix it but i feel that it is a lot of money that i should not pay. and at the beginning i am already paying for the diagnosis and its bad service

Door latches are defected. passenger door swung open as i was driving on a major highway. this is not safe! there has already been a recall for the door latches on the 2013 & 2014 ford fusions. i have a 2013 ford fusion, however, ford claims they cannot cover this because the recall for this part doesn't pertain to my vehicle since my vehicle was built in 2012. this is absurd! this issue could possibly lead to a major accident!

Electronic throttle body malfunction, car was parked in a parking lot and after returning to my car i started it and put it into drive, as soon as i let of the brake and touched the gas peddle the car maxed out in rpm and the car accelerated on its own even after pushing on the brake resulting crashing into a light pole.

Recently purchased vehicle, vehicle recently started stalling while idling. as of 07/30/17, it has done it twice. i will start the vehicle, it will then begin to shudder a bit and stall out. seems to do it more when it is cold. luckily, on both occasions, i was in a parking lot and not on the road. this could be a serious safety issue if it stalls while driving or stalls at a light.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at 65 mph, the vehicle was jerking and shuttering with the service manual error warning light illuminated. the failure recurred four times. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 77,000.

The rear passenger door will not shut and i had to hold it close with a bungee cord. bill utter ford in denton, tx. said this vin was not included in the recall and they charged me to fix the issue. i would like to be reimbursed and have the remaining doors fixed. this vehicle needs to be included in the recall for the faulty door latch.

2013 ford fusion se 1.6l 39,000 miles suddenly lost power and wrench light came on. barely able to turn around and get back -- luckily only two blocks away from home. after turning the car off, the problem seemed to go away. the next day, both passenger side doors proceeded not to close due to faulty latches, so we took the car to our local ford dealership service center and turns out there was a recall on the latches (fyi, we were in just two weeks previously for service without any mention of the recall -- another safety issue, as we had our dog in the backseat, and we had to use her leash to tie the door shut so she would fly out of the door that wouldn't close). we then asked them to see if they could find anything out about the wrench light. dealer service center said throttle body needed to be replaced for $700. after researching, it turns out ford has admitted problems concerning this issue and allowed for a one time repair for 10 years or 150,000 miles. however, both service center and regional management have claimed that our car does not meet requirements based on vin. how can this be? if we have the issue, then the issue is present in our car. this part isn't due to be serviced until 75,000 miles per manufacturer suggestion. we called the ford customer service hotline which sent us around and around and basically it comes down to whatever the local dealership service center tells us. the part is so back ordered, presumably because there is a wide-spread issue with this particular problem (according to a local ford parts department manager) - that the price of this part has skyrocketed. making us the profit centers for a known, borderline recall/safety problem that has been addressed is absurd and unbelievable to me at this point. no we have gone from loving our car that has given us zero problems for three years to never buy a ford. ever.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving 60 mph, the passenger side door unlatched and opened without warning. the contact pulled over to close the door but it failed to latch. in addition, the vehicle began to overheat. the contact used anti-freeze to cool the vehicle down but the failure continued. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 88,000.

I replaced my battery 2 weeks ago, because my car kept not starting with push start, this happened 4 times in july 2016. the push button would not start my car, and left me stranded 4 times, i got a jump each time. on 8-30-16 i picked my son up from school, and went back to my car to push start it, and all of the power is functional, except the a/c and the push start will not start. i called fariway ford in burgaw, and they could care less, i am stranded. i researched this and it's saying it could be something to do with the anti theft system, or some type of module. my car only has 29,000 miles on it, and it's not under warranty. there has got to be a recall on this, it's a safety issue, what if it died while i was driving down the street. my brakes and steering are gone too. i can't depress the break, or turn the wheel without a lot of effort.

There rear door latch will not lock in place at all, therefore the door will not stay closed. the door opened on its own while going around a corner.

Windshield wipers. wipers are way to slow. in the rain it is super hard to see and you have no visibility. all you could do is pull over, which is most of the time inconvenient or hope that you don't get in a accident. even moderate rain is hard see. its a shame that older cars is safer than a 2013 ford fusion. i was going down a road that has a speed limit of 55 in hard rain, i obviously was doing a slower speed limit due to the danger of the rain and my vehicle's slow wipers. my visibility got so bad that i decided that i had no choice to turn to the right on a road that would give me access to a super walmart. my visibility was so bad that i could not turn in to the walmart parking lot because i could not see anything in front of me in order for me to continue on the road and make a safe left hand turn. i had to put my flashing lights on and use my left window to find my way down the path of the turning lane and out of the straight lanes. at this point i put the defog button on for the window and it helped a little bit. the rain started to slow down so i was able to continue on the road with limited visibility. i live in florida, it rains a lot here. this vehicle is very dangerous for me driving around here. *tr

Right rear passenger door came open while driving.as latch assembly was faculty.

The rear passenger-side door latch broke, leaving the door just swinging open after the vehicle had been parked. we took it to a ford dealer, who looked up the vin and found that another door latch on this vehicle had been replaced previously. i investigated and found that this vehicle had been recalled for door latches, and that all 4 were to have been replaced. however, apparently only one on this vehicle was corrected. we had only owned the car for 2-1/2 months when this happened, and had never been advised of the recall. i complained to ford, and was told the recall was closed. since the records show only one latch was repaired when all were supposed to be, it would seem that i should get reimbursed for the latch i had to fix as well as getting the other 2 replaced. this is a very dangerous flaw that could result in the door flying open while being driven!

Tl* the contact owns a 2013 ford fusion. the contact stated that the driver's side door latch was defective because the door would not close. the vehicle was driven to the dealer, but not repaired. the vin was excluded from nhtsa campaign number: 15v246000 (latches/locks/linkages). the dealer and manufacturer were notified. the approximate failure mileage was 50,000...updated 11/21/16 *bf *tr

Front passenger door fails to close. will not latch. happened when vehicle was parked. had to wrap seat belt around it to get it to the dealer for repair. dealer claims it is not under recall.

My three year old 2013 ford fusion is experiencing intermittent issues with the steering control. during normal driving in town and on the highways, the steering wheel feels as if something is binding when you try to make slight adjustments to the steering wheel. when the binding is felt, it takes more effort to steer the vehicle than normal and the binding will only last for a couple of seconds before returning to normal steering. the dealer checked the car and found that it is experiencing an intermittent loss of electrical signal between the steering gear and the computer. it appears to be the same problem as the one that caused ford to recall their 2011 to 2012 ford fusions in may of 2015. ford needs to expand their earlier recall to include model year 2013 ford fusions as this problem should not be occurring in a car that is barely three years old.

A recall has been sent regarding failing door latches that should be replaced. i have tried for approx. 2 months to get the dealer to fix this. they say the parts are on back order, but i get ford mailings that the parts are available. i cannot get any definitive info from the dealer, don bohn ford. i consider the potential of a failing door latch to be life threatening and am not getting any response from the dealer. i called ford customer service and they say they will get back to me. this goes unresolved.

Steering rack is locking up and popping and caused my turn signals to not work properly unless you hold them down,hill assist and advance trac warning lights came on.happens stationary moving turning city.

I'm having an issue with the passenger door not latching properly. ford has advised it's not part of the large recall for the exact same issue.

On friday 8/05/16 while vehicle was in motion in a residential area in imperial, ca, the front drivers side door opened. i attempted to shut the door many times but was not successful. i had to pull over and drive the rest of the way home (two blocks) holding the door with one hand. the door will not shut and just springs back when it should hold shut. after a search online i discovered this is a safety recall for my car, when i called my local ford dealership to report it and take it in they stated my vin number was not on the recall list and i would have to contact ford co. i spoke with ford co. they informed me that i would have to take my care in for a "diagnostic check" since i could not prove over the phone something was wrong with my vehicle. i once again contacted my local ford dealership and was told to have my car fixed and pay $300 i would be able to have it ready the following day but for a diagnostic check it would be three weeks. i was also told i would have to pay privately until ford co. added my vin number to the recall list.

My passennger door will not stay closed i was getting ready to leave the store and the door just swung open and it will not latch into place just bought this car in march of 2016 from a used car dealership

A week ago my son tried to close the back door behind the driver side and it would not shut. there was a police officer there who tried to help, they got duct tape and closed it and we took it to our repair shop. they had to repair the latch and another part and mentioned the recall. we paid them $330 to repair, we then called ford and found our vin # was not in the recall. we spent 4 hours on the phone with everyone from the dealer to ford themselves. said they could not help us until it was part of a recall without charging us. this is a care my twin sons are taking to college with them in two weeks. we know this is a defect and the repair shop also mentioned it. fyi my ford was in the dealers shop two weeks before and they repaired two other recalls but when we called them back said ours was not included.

We have a 2013 ford fusion and while driving car making a right turn the passenger rear door flew open luckily our child was sitting away from the door and we were on our driveway turning on a small highway. the door latch is not allowing door to stay shut. upon research we found there is a recall on door latch of 2013 ford fusion manufactured at hermosillo plant and during certain dates in 2012. we taped our door shut and went to dealership they stated that our vehicle is not part of this recall. i informed them that our car was manufactured in hermosillo plant in 2013 and it fits the recall description. however they would not pay for it even though it is a recall. they want us to put up the 400.00 to pay for it when their company has a recall on door latches. we had another issue with the coolant and again they had a recall on the coolant system as well but our car is not part of the recall although again it fit the recall description to a t. we paid to have that fixed but this is ridiculous that we have to pay out of our own pocket on a recall the company should be responsible for fixing. we don't have 400.00 to fork out and we need it fixed as we have 3 children that we take to school everyday and we are struggling to find out where we can get the money to fix this problem when we feel it should be ford to fix it.

The fuel purge valve is stuck in the open position as diagnosed by my research and later confirmed by the dealership. upon doing research, this model of purge valve was installed in all 2009+ ford vehicles and a recall was issued for 2009-2011 vehicles, yet it is still being used in the newer models and failing. i am being charged $565 by the dealership to fix a problem that ford has not taken responsibility for. fusion model year 2013, approx. 50k miles, air purging from the fuel tank (out of 'capless' opening), car shudders regularly and more so when i first put gas in it. has been happening for about 2 months; check engine light finally came on yesterday.

I want a refund for replacing my latch on my fusion two months ago. it came open while driving and now i see a recall for the exact same issue, but my fusion is not on the list. i had it done at ford of el cajon. 2013 ford fusion 4d 2wd se i contacted ford and am attaching their response.

Tl* the contact owns a 2013 ford fusion. while backing out of a parking spot at 10 mph, both the rear driver and passenger doors swung open independently. the door ajar warning light illuminated. the contact parked the vehicle and locked the doors properly, but the failure recurred. the vehicle was towed to the dealer where it was diagnosed that the door latches failed and needed to be replaced. the vehicle was not repaired. the contact stated that the vin was not included in nhtsa campaign number: 15v246000 (latches/locks/linkages). the manufacturer was made aware of the failure. the vin was unknown. the failure mileage was 64,000. *tr

We have had our 2103 fusion now for 2 months. 1 week after having the car it began to make a humming noise around the gas tank area, then when you slowed down for a red light the car would stall and be hard to start back. sent the car back to the dealership to only be told they couldn't find anything wrong. once we received the car back we drove it for a couple of days and the car started making the noise again and would stall again. called dealership and took car back again still nothing. received car back and began to notice when we was fueling the car that the rpm gauge would go up and down and then the vehicle would quit and be very hard to start back. while driving the vehicle about 3 weeks ago it stalled again and would not start back, finally after about 30 mins of trying the car started. sent car back to dealership again and they have had the car 3 weeks and they are saying they can not find anything wrong with the vehicle. i asked if they had put fuel in it like i advised they proceeded to tell me no. i advised them when they did to let me know what the car did. we no longer feel safe driving the car. i believe we either have a fuel pump issue or the vehicle is pulling air in from the fueling system and is causing it to air lock. the vehicle has quit about 12-15 times in the 2 months we have had it

Transmission has shifting issues.struggles to find proper gear

Tl* the contact owns a 2013 ford fusion. while driving at low speeds in a parking lot, the vehicle stalled without warning. the vehicle was able to restart the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 40,000. updated 05/17/17*lj updated 05/25/2017 *js

Tl* the contact owns a 2013 ford fusion. while driving 35 mph, the front passenger side door flew open. the contact stated that the door failed to latch securely. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the inside door latch needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 122,000.

Tl* the contact owns a 2013 ford fusion. on several occasions, while driving the vehicle at differing speeds, the vehicle stalled. the vehicle was taken to the dealer to be diagnosed. the dealer was unable to duplicate the failure. the vehicle was not repaired. the manufacturer was not made aware of the issue. the approximate failure mileage was 65,000.

On december 5th 2016 at approximately 6:15, my vehicle was involved in a violent rear end accident. a 1980 steel pick up ran into the back of my stationary 2013 ford fusion. causing major rear end damage and physical injury to the occupants of this stationary car. my mother was properly placed in her passenger seat's seat belt. however, her right arm was damaged due to improper suspension upon impact. as a result she no longer has use of her right hand due to nerve damage.

While driving at low speed (less than 10mph) the car begins to run very rough, rpm drops, and when pressing the accelerator, there is no power, and the car then dies. it can be restarted, but it's a bit harder than normal, and then it runs. twice happened in parking lots, but once pulling into traffic from a parking lot, nearly causing an accident. dealership has charged $190 only to tell me they can find nothing wrong. serious safety issue. ford case #cas11900027

Tl* the contact owned a 2013 ford fusion. while attempting to drive 5 mph, the contact's vehicle was struck on the front driver's side by another vehicle. the driver's side and center air bags deployed, but the passenger side air bag did not deploy. the contact also stated that the driver's and front passenger seat belts failed to retract and secure during the impact. the contact sustained a hand (metacarpal) injury that required medical attention. a police report was filed. the vehicle was towed to an independent mechanic, but could not be diagnosed or repaired. the vehicle was destroyed. the manufacturer was not made aware of the failure. the failure mileage was 60,000.

On multiple occasions my car hesitated and stalled, usually when just taking off or pulling out into intersections. it has never done this while sitting at idle and only once while driving highway speed. sometimes the check engine light does not come on and sometimes it comes on and then goes right back off. my mechanic could not pull a code after this happens.

One of the headlamps went out 2 years ago and it is dealer only repair for $250.

While driving the car on a local road the steering abruptly stopped working, almost causing an accident. the car became very difficult to control and the abs, traction control, traction control off and airbag warning lights illuminated. an epas warning appeared on the service monitor screen. when i pulled over and turn the car off and on again everything operated normally. when i made a left turn into a gas station the same problem occurred almost causing me to drive into a car exiting the gas station because it was so difficult to turn the vehicle. the same warning lights came on. it appears to be a defective part in the electronic power steering. i don't know if this is the same part involved in the previous generation of fusions with the epas that was recalled. please investigate, this is dangerous problem and there are a lot of 2013+ fusions on the road with this same epas system as mine.

Ever since i purchased my car (used) it has make a loud popping noise when i turn the steering wheel all the way to the left. i have taken it to many auto service shops (including authorized ford shops) and no one could ever find the issue (sounded like it was coming from the tire). the other day when i got in my car to go to work, the abs and power steering warnings were both blinking on my dash. i tried to turn my wheel to see if the power steering was out and it was not working. i turned my vehicle off and back on and it seemed to reset both the abs and power steering modules. i was able to drive my car to work and then to the dealership to get it checked out. the steering gear is failing, my vehicle is only 2 years old and has less than 80k miles. this is a recall for 2013 ford fusions but my vin # is not included. i have done research and have read other's stories and this can happen while i am driving, i got lucky this time and it showed up first thing when i turned my vehicle on.

November 2016 while i was coming from the grocery store my car suddenly stalled and completely stopped. i immediately started the car back up and drove for a good 2 minutes and it did the same thing, but this time i was in the street. after letting my vehicle sit for 15 minutes it did eventually start back up and drove smoothly. but that wasn't the last time my car would just suddenly stop. in december i took my car to the dealership for an oil change and told them what had happen to my car. the check my fluids and told me nothing was wrong (which was a lie). everyday since november if i drive my car too much, it shuts off. if i am on the freeway in traffic, my car will just turn off. now february, i received an error message (engine coolant over temperature) and my car will not move at all. call ford motor and was told my car wasn't included in the recall in regards to the engine, contact the dealership and i have to pay for it to be towed to them , because the part might not be included in my warranty. my car has 76,000. i do my oil changes and maintenance on time, and always go to the dealership. my car lights in the inside turns on while i'm driving without me even pushing them (creepy). my seat belt doesn't really restrain me and my seat doesn't really move back and forwards like it should.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 16v875000 (seat belts); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I received a recall for a defective seat belt assembly in my 2013 ford fusion weeks ago. because this vehicle is used in a fleet capacity, i pulled it from service immediately. i talked to ford and was told there is no remedy at this time. i then asked for a loaner vehicle until my vehicle was safe to drive and was told that ford doesn't have a rental program for recalls. i don't know how this manufacture doesn't have a plan to rectify an inconvenience that their customers have to go through regarding a problem that wasn't the customers fault to begin with. i'm very unhappy ford treats customers like this.

My husband was driving his ford fusion into the driveway of our home when the passenger car side door opened. since then passenger side door will not close properly. i researched this a bit and found that there have been a large amount of recalls on the doors becoming unlatched while driving for this 2013 ford fusion but when i spoke with the ford dealership they said that my vehicle was not covered under the recall.

2013 ford fusion with 60,000 miles - while driving on the highway at 65 mph a power steering warning light came on that read "steering loss / stop safely". suddenly the power steering went completely dead and it was nearly impossible to move the vehicle or recover the car's steering at all. luckily, i was able to slow the engine down and move just enough to the side of the road where i could glide to a stop. my family and i could have been killed or could have hurt or killed others with this failure. research has shown that thousands of others have had similar issues, and that there is a law suit against ford in california seeking class action status. my calls to ford were essentially ignored and i was pushed back on the dealership, who had no power to authorize any reimbursement for the $2000 expense. it is unfortunate that it will take a major collision where someone is seriously injured or even killed for this to be fixed. hopefully the nhsa and the lawsuit will rectify this with these vehicles.

Tl* the contact owns a 2013 ford fusion. while driving various speeds, the front passenger side air bag warning indicator illuminated "off", whether or not the seat was occupied. the contact also mentioned that the vehicle was difficult to start and would stall. the vehicle was able to restart after several attempts. there were no warning indicators illuminated. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was approximately 40,000.

I traded this car into the covert ford dealership last 8-2016. the door wouldn't close and i went to trade the car in this was the same exact problem listed in the door latch recall. they made me pay for the parts to fix the door, my vehicle wasn't included in the recall. i was unaware of the ford door latch problem and my dad had told me after the fact there were recall problems and articles all over the internet. my vehicle was manufactured in mexico, and this was a source of the problem. i have tried to contact ford to report this and expand the recall and i get absolutely no where. i wanted to see about getting refunded for what the dealership charged me at trade in. i was amazed that ford new of the problem and still did nothing, to try and expand the recall. this is a very dangerous issue. i was hoping to get some help or getting some further information from you all.

On local road, vehichle hesitates when i step on the gas. when i get to a stop light it shudders then stalls. this occurs frequently for the past two weeks as of this entry date.my vehicle has under 53k miles and the dealer says the part and fix is not under warranty. its called a lo pressure gas sensor i believe. if its attached to the gas tank then how could it not be under warranty with under 60k miles standard coverage.is this standard for all dealerships with warranty coverage or lack there of for this part.

Wear or corrosion on the front speed sensor hardness led to the disabling of all traction/stability control, rear park assist, abs and airbag operation.

I have had my ford fusion for 6 months. over the last 2 months i have had issues with braking. the brakes fail for a split second just before coming to a complete stop to add to that it sometimes decides to surge and lurches forward just before it stops. it has been in and out of the ford dealer for repair, the first few times i was told nothing was wrong. the last time, they decide to replace the throttle bottle and a module. for a few days the car seemed to be doing better until today when pulling into my driveway. as i was stopping to park, the car lurched forward into a pile of wood. if this had been at an intersection or someone crossing in front of me this could have been fatal. i am now scared to drive the car at all! let alone let my teen drive behind the wheel. i am out of options! i cannot refinance another car.

Car engine stalls when starting off and at slow speeds.

My check engine light came on while i was on my way home from work. while sitting idle at a stoplight, the car warned the engine was overheating so i pulled over and shut it off for 20 minutes. the next morning when i went out to my car, i noticed a large amount of clear fluid had leaked out. on my way to the dealership, the check engine light went off and (according to the dealership) stayed off until i picked the car back up and started driving home. after running diagnostics at the dealership, it turns out that the engine bypass solenoid valve shorted out due to a faulty coolant tee on the heater core inlet. after doing some research, it seems that this was a recall on 2013 ford fusion se 1.6l cars. i contacted my local ford dealership and was told that my specific 2013 ford fusion se 1.6l was not part of this recall (although it was included in three other recalls from ford). after a simple search, i discovered that this seems to be a widespread issue with this car-regardless of the recall. apparently other 2013 ford fusion owners not included in the recall are experiencing the exact same engine coolant problem. it also seems the original recall had to be reopened to include additional vehicles. perhaps it needs to be reopened again.

Rear passanger door latch fails, door flys open when driving and will not close.

Power steering assist fault light came on and remained on until i pressed "ok" button. steering 'seized up', making it impossible to steer, or turn the car.the light had intermittently blinked on, then off, 2 previous times in the past 4-6 weeks, but not staying on long enough to read the warning in entirety. this time the warning stayed on until i manually turned it off. upon researching, i found the recall (#15v250000) for hundreds of thousands of 2013 ford fusions. i also found, too numerous to count, complaints all over the internet of exact same scenario, and these vehicles not being under the recall either. i called ford motor company customer service and got someone in a foreign land, that continued to repeat, your vehicle is not among those in the recall, you must take your car to a ford dealer for inspection of this problem. no matter what concern or question i posed to him, that was the only answer i received. i have made an appointment with a local ford dealer to have the car inspected. i am very disappointed that this will be an out of pocket expense to me.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 16v875000 (seat belts) for the pretensioners. the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2013 ford fusion. while driving 30 mph, the power steering warning indicator illuminated and the power steering failed to operate as intended. the contact stated that it became difficult to maneuver the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 75,000.

The aluminium lug nut caps swell so the lug wrench supplied with the car can not remove the lug nuts. tow truck could not remove them so car had to be towed to dealer, short-redmond 1916 jacksboro pk. lafollette, tn 37766, (800) 810-9088, www.short-redmondford.com. the dealer said this is a common problem with the fusion lug nuts and other lug nuts of the same type. the dealer got the lug nuts off, but they had to be replaced at a cost of $52/tire. my dealer in asheville, nc also advised my to replace the lug nuts the next time i had my tires rotated, but said not to buy them from ford. there are solid steel/chrome after market lug nuts that are better then the aluminium capped lug nuts that ford uses. this is clearly an engineering issue. it did not allow me to change a tire on the side of the road with the equipmnet supplied with the car. i had to wait over and hour on the side of an interstate highway for a tow truck which is also unsafe. i do have the lug nuts as well as reciept from for to remove and replace the lug nuts. the aluminium lug caps are very deformed since they had to hammer a socket onto them to get them off.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving between 5 to 10 mph, the vehicle stalled without warning. the contact was able to restart the vehicle on the first attempt. the vehicle was not taken to be diagnosed or repaired. the contact stated that the failure was intermittent. the manufacturer was not notified of the failure. the approximate failure mileage was 96,000. the vin was not available.

Door latch recall yesterday, in the rain, i started to drive on a city street and my front passenger door opened and my dash indicated the door was open so i pulled over, grabbed the handle and tried to close the door...welll, the door wouldn't lock, it kept opening, so i made a loop through the door handle, using my belt and drove with one hand on the steering wheel and one hand on my belt to try and hold the door closed. i looked online and discovered there was a door latch recall last year affecting almost 2.4 million cars, which my year and model were involved.i never received a recall notice. then i checked online for active recalls for my vehicle and the door latch was not on there. i called the dealership this morning and they said my vin number was not included in the recall. i was not happy with their response so the gave me ford corporate's phone number. i contacted them, they gave me the same response as the dealership but was going to document it and to keep my receipt, for the repairs, in case my vin gets added to the recall. so i don't know how many complaints it takes for you to investigate this, to be included in the recall, but this situation is clearly unsafe and lawsuit waiting to happen. this was not a result of anybody trying to break into my car or anything else...this is clearly a door latch issue and obviously there are more vehicles involved in this recall that have not been account for. please let me know what the next steps are and i should not be responsible for paying for this up front.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at 75 mph, the vehicle began to over heat and the engine over heating warning message illuminated. the failure was persistent. the vehicle was taken to a dealer where it was diagnosed that the wiring harness and powertrain control module system failed and needed to be replaced. the vehicle was repaired, however the failure recurred. the vin was not included in nhtsa campaign number: 12v551000 (engine and engine cooling). the manufacturer was notified of the failure. the failure mileage was approximately 15,000.

The passenger side door latch will no longer latch and swings open freely

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 16v875000 (seat belts); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

My vehicle has been diagnosed with a complete power steering gear failure, just outside bumper to bumper warranty. my car has 33,000 miles. i have done research online and noticed ford has pending lawsuits for this issue and many complaints and decided to hide the issue they knew about and put the customer on the hook for the $1900 repair cost which is ridiculous. this could have had deadly consequences for me as the power steering failure came on while going at freeway speed. luckily it had just enough to get me off the freeway or i would have most likely been involved in a crash as i had no steering. i have owned multiple fords with 190,000 miles and never had issues with the old design. the new electronic system obviously has major design flaws and issues based on many complaints and lawsuits just by searching this online and ford has shrugged of the issue as if it was non existent. now i am worried this is going to occur again and is a major safety concern of mine if i lose control of the vehicle due to a design flaw and flawed overall steering gear. when ford is supposed to be making design improvements, they are backtracking in it as my old ford vehicles have performed better than this new one.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 16v875000 (seat belts); however the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 05/16/17*lj *cn

Tl* the contact owns a 2013 ford fusion. while attempting to accelerate from a stop sign, the engine stalled without warning. the failure was persistent. the vehicle was taken to an independent mechanic where it was diagnosed that the electronic throttle body failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 60,000.

I was driving to work and noticed smoke coming through the vent inside the car. i pulled over and tried to get out the car my door wouldn't open so i had to punch it when i got out the car was on fire underneath the front tires. after the fire department investigated it was proven that the fire started from the engine compartment. *tr

I got into a wreck about two months ago and my air bags didnt deploy i wasnt going to do anything about it till i seen there was a recall on my car for airbags and i decided i needed to file a complaint as you can see from the picture my wreck was pretty bad and the air bags never went off. i got ran off the road and hit a ice patch and spun out i to the mountain head on and the bags never deployed

As soon as i started it the power steering assist fault light came on. then the coolant overheating warning came on and de rated the vehicle. then i shut it off. was in my driveway

When accelerating after being stopped at an intersection or stop sign car hits about 20 25 rpm's acceleration stops have to ease back on the gas slowly and never shifts in to next gear. i had to drive home slowly about 20 mph. happens after ever stop and go

While driving, coolant warning light came on and about 5 min later car died. i opened hood and there was still coolant in car. took to dealer. quoted $10,000 for new engine. i was never notified of a recall re coolant leaking into engine and in subsequent visits dealer never addressed the recall and never fixed problem.

The power steering rack had an internal failure while the vehicle was stationary and parked. went from working just fine to completely shutting off while parked in my driveway.

Battery drain everyday resulting in a need to jump start every time we need to use the car. we had the apim replaced in july 2020 after ford diagnosed this as the problem. now after four months and $1500.00 we are having the same exact issue and ford is saying the backup camera is the cause for the power drain, and they are telling us it will be another $1300.00 to fix this issue. this dealer autonation ford valencia, ca. has had the car there for 5 weeks now and back in july 2020 they had the car for 4 weeks!!!!! we believe they did not fix the issue that caused the battery drain and now want to charge us again to fix the mistake.

Tl* the contact owns a 2013 ford fusion. the contact stated that while her husband was driving at an unknown speed, the vehicle loss power steering functionality. the power steering failed to regain proper functionality. the vehicle was driven with manual steering. the contact contacted thornhill ford (500 ford fair ln, chapmanville, wv 25508, (888) 460-6364) and was informed that the vehicle was not included in nhtsa campaign number: 19v632000 (steering). the manufacturer was made aware of the failure and referred the contact to file a complaint with nhtsa. the failure mileage was unknown.

I had started my car one morning and noticed some "dummy" lights had not gone off. i then got a notice about "hill side assist not available" that was weird as i was on a flat surface. then i also got a notification that said "service advancetrak". the warning lamps that stayed illuminated are abs, front airbag, stability control, and stability control off lights. while i drove off, the steering was affected as well, it wasn't like i had no power steering, but it was definately more difficult to steer. i got to work, called the dealer, made an appointment for my car to be looked at. which was thenext day. when i went back to my car after work, the warning lights and notifications did not appear. the next day, went to the car, going to work, all the lights appeared again. car went to the shop and was told the speed sensor and hub need to be replaced. the total cost is $635.00 for repairs. i have seen lots of complaints of this sort for my year of car. i believe a recall should be issued.

Tl* the contact owns a 2013 ford fusion. the contact stated while driving 40 mph, the rear passenger’s side door opened inadvertently. the contact stated he had to tie the door closed with a rope. the vehicle was taken to the local dealer corwin ford reno (3601 kietzke ln, reno, nv 89502, (775) 329-8800) where it was diagnosed with needing the rear passenger’s side door latch to be replaced. the vehicle had not been repaired as of yet. upon investigation, the contact associated the failure with nhtsa campaign number: 20v331000 (latches/locks/linkages) however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was 82,649.*dt

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving, the vehicle started to jerk and white smoke would come out from the rear. the check engine warning light illuminated. the contact also stated that there was odor of coolant burning. the vehicle was taken to jim tidwell ford, 2205 barrett lakes blvd, kennesaw, ga 30144, and was diagnosed that coolant leaking into the engine. the technician recommended the contact was to replace the engine long block. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 161,916.

There is an existing recall in effect (nhtsa recall 15v250000) for ford fusion vehicles that could experience a dangerous lack of vehicle control due to the loss of power steering. i have a ford fusion energi 2013 (model year overlapping that of the existing issue), experiencing a loss of power steering. is there a reason my vin/model were not included?

On jan 7th and 8th i noticed when i started my car the steering wheel would jerk once then stop. both days i drove it and i had no other issues. on jan 9th when i started my car there was no jerk, but later that night when i was going to the store i pulled out and the steering wheel got really hard to turn almost causing me to hit another car and then the power steering assist fault light came on. i ended up just parking it in front of my house since i was too scared to drive it and didn't know what was going on with my car. i didn't drive it that sunday or monday. tuesday i had no choice but to drive it to work and it was a pain, but that evening when i got off and started my car the steering wheel jerked twice and everything was back to normal and i could turn with ease. the next day it was still fine, but thursday morning the same thing happens. the steering wheel jerked and the warning came back up and has been on since then. i've read so many complaints online about people have the same issue with this year and model and all are wondering why there hasn't been a recall on it.

On november 29th 2020 i was driving on the 40 freeway westbound passing newberry springs i was going 70 miles per hour when i looked at my rearview mirror and noticed smoke so i was pulling over i heard a noise pop and my idle went past 8 before it went into gear i opened the hood and there was transmission fluid everywhere thinking that maybe a hose broke come to find out i had no reverse and no gears i took it to a transmission shop which cost me a fortune to tow my car on the other side of 15 freeway southbound ford installed the plastic part inside the transmission which melted with the heat of the engine and i had to replace transmission and replacing the plastic part with a metal piece so that will not happen again i almost lost control of my car due to the popping sound and no control of my car i need to know if i complain to ford motor company to get reimbursed for the this faulty part inside my transmission i lost wages and compensation stress without a vehicle for a month thank you i would like to get a correspondence as soon as possible

While driving in a light snow storm the windshield wipers stopped working. i tried to push down on the stalk to get them to work once and then tried to push it up to get to a set speed and nothing worked. about 3-5 minutes later they came on, wiped 3 times and then stopped again. this happened 3 times on my 30 minute drive. this intermittent issue could be very dangerous if the storm was worse. i was driving 45 mph.

Randomly i will get the service advancetrac, hillstart assist not available, and traction control lights. it will be hard to steer for a few minutes, sometimes it will shake a little, and then the problem will go away and it will run fine. i live in florida so i'm not dealing with any hills or snow, and i don't drive my car in the rain. completely dry and flat roads, and it still happens. can't find a recall or anything, will be getting it serviced soon

A check engine light appeared causing the owner (myself) to take the car into the dealership for diagnosis. the dealership diagnosed the vehicle as the canister purge valve and low pressure fuel sensor simultaneously failing. the only warning signs previously was the car stalling and turning off (dash board stayed illuminated). this would happen after starting the car and either putting the car into reverse or driving within the first few minutes. the vehicle was taken in for this issue and an issue was not able to be identified at the time. upon owner investigation at a later date, it was discovered that these issued had been reported to be related.

I put my car in park in the parking lot and took my foot off the brake and my car started to roll backwards so i noticed my backup camera was on so i looked at the dash and my car showed the car was in reverse as the automatic shifter was in the park position. the shifter linkage came detached and the car wasn't able to shift. the bushings have deteriorated and caused the shift to come off . my car is a 2013 ford fusion vin# [xxx] and i have seen a recall back in 2019 recall 19v362000 and this is exactly what has happened to my car information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Vehicle has always shifted hard especially when going into drive. now while driving 45 mph vehicle suddenly shifted out of gear and engine just revved. it eventually slipped back into gear and was able to be limped home. diagnostic showed solenoid a was bad. replaced all solenoid but didnt fix the issue. a transmission shop then told me this was an issue for vehicles like mine and there was a class action claim.

Continued problems with engine coolant. a couple of years ago i had a couple of recalls for the engine coolant sensor faulting and leaving my family. stranded in subzero temperatures. the car was serviced for these and now is leaking coolant i to the engine through a faulty head gasket issue filling my oil with coolant and making the car overheat. the car has 106,000 miles on it and is serviced regularly.

Tl the contact owns a 2013 ford fusion. the contact stated that the power steering failed. the power steering warning light illuminated indicating service power steering now. the vehicle was taken to herb chambers ford of westborough (310 turnpike rd, rte. 9, westborough, ma 01581) but was not diagnosed nor repaired. the contact was referred by the dealer to the manufacturer for assistance. the manufacturer was made aware of the failure and informed the contact that the vin was not included in nhtsa campaign number: 19v632000 (steering) and referred the contact to nhtsa for assistance. the failure mileage was approximately 101,333.

Wiper motors stopped working out of nowhere. i took the vehicle to ford and they simply want me to pay to replace them. i could not afford at the time and told them to hold off on the repair. they did something for free that caused them to work for another month but are not working again. ford refuses to investigate this, and sees it as my own personal problem. i see this is a major safety issue that should be looked into.

There was a recall on my model in 2018 which they say was fixed. but it is causing un going issues. now the (ctv)? module needs replacing. bottom line, cylinder head sensor keeps shooting a code that the coolant is to low, while it is not. you start the car and the needle shoots to hot. warning signal goes of and engine starts to shake plus fans kick on. engine light plus overheating comes on. leaks have been fixed but the module was a recall and they verbally no longer grant it freely fixed, because of time overlaps.

On monday 1-4-21 the engine coolant over temperature light came on, the reservoir was just below minimum so coolant was added 2 days later the car starts spittering and sputtering and will only go 5 mph to get it back up 3 streets to home. no engine lights had come on in the 2 days since filling. i had the car towed to a repair shop. i looked up recalls on this car and called ford customer service just to find out that tri-county ford had serviced this car for this recall (17s09) on nov. 2017 and feb 2018. the issue is still there apparently but because of the 12mnth/12000 mile warranty i now have to pay out of pocket for this repair for the 3rd time. so when is ford going to actually fix the problem? i was told to keep my receipts just in case another recall happens but in the mean time i am left with a 3rd repair bill and a rental car bill. i would appreciate your feedback.

Tl* the contact owns a 2013 ford fusion. the contact stated while driving at 30 mph, the vehicle loss power steering functionality. the contact's son was able to steer the vehicle off the roadway. the contact called an independent mechanic and was advised that the vehicle was able to be carefully driven home. the contact called inskeep ford (2651 w main st, greenfield, in 46140, (317) 462-1470) and was informed that the failure was with a steering column gear malfunction. the contact was quoted a repair cost of $2,421. the manufacturer was not contacted. the failure mileage was 49,594.*dt*jb

Tl* the contact owned a 2013 ford fusion. the contact stated while approaching a stop sign, when she saw noticed smoke exiting the front hood. the contact stated no warning light was illuminated. the contact was able to exit the vehicle with her son and stated saw fire under the hood and starting to move to the rear of the vehicle. the contact and her son did not sustain any injuries or seek medical attention. the fire department was able to extinguish the fire. a police and fire report was filed. the vehicle was not drivable. the fire department deemed the vehicle was loss. the vehicle was towed to junkyard. the contact called local dealer crossroads ford lincoln of lumberton ( 5045 dawn dr, lumberton, nc 28358;(910) 738-6281) and was made aware of the failure. the vehicle had not been diagnosed or repaired as of yet. the manufacturer had been informed of failure. upon investigation, the contact associated the failure with nhtsa campaign number: 17v209000 (engine and engine cooling) and was informed by the manufacture her vin was included to recall. the failure mileage was approximately 165,000. *dt*jb

I purchased the car 4 months ago and discovered shortly after it was leaking coolant from a hose in the heating system. this external coolant leak was a 500$ repair. earlier this week, my check engine light came on for the first time when i was in traffic on my way home from work. i was driving about 20 mph and heard a dull thud (i was told later this was probably my engine popping). i immediately took the car to a shop to have the code read (p0302). i scheduled an appointment at my local ford dealership at 7 am the next morning (14 hours after the light came on). they diagnosed the car and called me to tell me there was an internal coolant leak in the engine and the only way to fix the car was a total engine replacement. they quoted me at 8500$ (more than the amount i purchased the car for) and told me multiple times there was nothing else i could do to fix it. i found out after my family checked out the car that the leak had caused a cracked head gasket and the spark plugs in the cylinder were contaminated from the coolant. the ford ecoboost 1.6l engine has an open recall for causing engine fires because of an internal coolant leak, but they refused to acknowledge that the design flaw in the engine that cause coolant leaks led to the irreparable damage to my engine. they told me i could drive the car off the lot since i was not completing the repair there, but i couldn’t make it out of the parking lot and had to have the car towed to my house. the car was shaking and the check engine light was flashing, which it had not been when i brought the car in. the engine is not safe and even if i were to fix it the design flaw would likely cause the problem to reoccur. ford needs to acknowledge the engine is unsafe and pay to replace it with a newer engine that does not have the same flaws.

Tl* the contact owns a 2013 ford fusion. the contact stated that the coolant level warning light was illuminated. the contact confirmed that the coolant level was low, and topped off the fluid to the recommended level. the vehicle was taken to an unknown dealer to be inspected however, the mechanic failed to locate a coolant leak. the issue recurred and the vehicle was taken to an independent mechanic who was also locate an area where there was a coolant leak. the mechanic performed a pressure test and found the location of the coolant leak. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 112,844.

Turned on car and put into drive then several warnings came on and i lost control of steering.

2013 ford fusion with 90k miles, multiple recalls for coolant system, dealer now saying engine must be replaced. warranty service on 12/06/18 for new coolant sensor, and had bypass t-assembly replaced ($312 charge). overheating with coolant leakage and oil leakage, return to dealer on 7/23/19. assessment is the engine needed replacement, overheating caused cracked cylinder and coolant is leaking into the engine.

Tl* the contact owns a 2013 ford fusion. the contact stated while driving at various speeds, there was white smoke coming from the engine compartment and entering inside of the vehicle without warning. an independent mechanic was called to the residence, and informed her that the failure was the result of a cracked cylinder head which caused an oil leak. mccoy & mills ford (700 w commonwealth ave, fullerton, ca 92832, (855) 710-0183) was contacted by phone and informed of the failure. the contact was provided information on nhtsa campaign number: 17v209000 (engine and engine cooling) which was linked to the failure. the vehicle was towed to the dealer and the contact was informed that the recall repair was previously performed. the contact was provided an estimate for the repairs. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 100,000.

My airbag signal is on and i took my car to sheehy ford in marlow heights, md. they informed me that my airbag is malfunction on the passenger side and is not covered under the current recall from ford. i do not understand how an airbag can malfunction without any damage to the front end of the car. i strongly feel that this safety measure should be addressed by ford since they already have a recall of the same brand that is in my car.

Engine started overheating when i was on my way to work. i checked the coolant and it was low. i replaced the coolant to proper level. later that day, after driving down a busy city street, white smoke started to come from under the hood. i pulled into a parking lot and saw flames coming from behind the engine. i called ford and they got me in the following week. after a month of back and forth with warranty company, ford called me to say the warranty company declined the repair because they don’t cover damage due to overheating. my car has overheated occasionally even after getting the recall 17v209000 “fixed.” ford said the repair is $9k. i’m frustrated because this has happened to several other people who have had the same problem as me and it’s not being addressed!

Car continues to lose coolant and overheat. it has been in and out of the shop for 6 months with no luck on a solution. two different shops have said the radiator and thermostat is fine. we thought we had it fixed this last time in the shop, the seal in the reservoir tank had an air bubble in it, but 6 days into having it home the coolant level light came in once again. i am at a lost and out of funds to continue to put it in the shop. the issue always happens when in motion, will get an overheating warning and temperature will go from normal to overheated within sexonds and car will go into limp mode

Long standing issue with ford fusion, and it’s only gotten worse. recently i’ve discovered a plug stuck in cylinder 4, a misfire, and my engine is losing coolant without any exterior & visible loss areas. it was ‘repaired’ from the recall when only a sensor was added and no actual repair was done to prevent complete engine failure. cyl 4 has a misfire, coolant is needing to be refilled constantly, car is now overheating, and this is after i’ve done all the preventative maintenance in addition to fords ‘recall fix’ 17s09 that fixed absolutely nothing. any time that i drive it now, no matter what speed, any longer than 10 min, my “low coolant” warning comes on from the engine burning coolant off. i’ve had to completely shut my entire car off, wait for engine to cool off, and have been left stranded a few times now. very frustrating considering i’ve maintained this vehicle exceptionally since i’ve owned it.

Power steering assist fault went out while the car was in motion on a highway. it still steers but with much effort and with slow response.

Power steering assist fault

I was driving highway in sport mode when i could not move shifter out of sport mode so got to red light to try to move my shifter into another gear didn't work so shut car down but car couldn't recognize it was not in park and car wouldn't turn back on and would drift backwards so had to put emergency break on so my car won't drift down hill in middle of highway. i had to have flat bed tow car away to garage, i seen a recall on the 2.5 fusion and escape shifter cable but not on 2.0 which is same exact problem has happened with my 2.0 fusion. i do not have recall numbers on hand. .

My 2013 ford fusion is experiencing power steering loss. i have experienced steering loss at start up, on the road driving, mid-turning, and when i hit a small bump or rocky surface. the messages that appear include “power steering assist fault and service advancetrak”. i was told this was a common occurrence among fords with electrical power steering and was quoted $2000 to replace the entire steering column. after sending my vehicle in to a ford dealership 8+ times, i finally gave up and requested for a refund. research shows that ford recalled a number of vehicles including the same name and model as my 2013 ford fusion, however my vin was not included in the recall. i think ford manufacturer needs to expand their recall regions to include all those who are experiencing this same issue. my vehicle is too young and does not have more than 105,000 miles to be experiencing this type of issue.

Tl* the contact owns a 2013 ford fusion. the contact stated while reversing from a parking spot, the steering wheel became difficult to turn. the contact stated that the power steering assist warning light was illuminated. the vehicle was not drivable. the vehicle was towed to the local dealer rochester ford located at 4900 us-52, rochester, mn 55901, (507) 288-7564, to be diagnosed. the contact was informed that the rack and pinion and steering gear needed to be replaced. the vehicle had been repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 13v232000 (steering) however, the vin was not included. the manufacturer had been informed of failure. the failure mileage was approximately 75,586.

Purge valve sticking.

I was driving to work and i heard a loud sound follow by oil pressure lost i pull over at a gas station and notice that all my oil was poring out out my vehicle .i than car for a tow truck to have my vehicle towed ..why dis my vehicle do that.i did not make it to work ...i had to call off was not happy about it.this situation cost me my job due to car failure..it happened on city street leading to high way.

We were driving 70mph cruise control on a highway, let off cruise control to decrease speed on the upcoming bypass and the engine immediately powered down and we coasted to a stop on the side of the highway bypass. the engine light and orange wrench appeared. the car would not start thereafter. we had to call family to get out 5 and 7 year old and a tow truck to take the car to a shop. *tr

My vehicle has 72000 miles on it. i was driving on i90 outside of buffalo when the car had trouble accelerating, it was unable to maintain speed and by the time i was able to pull off wold not move any farther. the dealership has diagnosed the issue as needing a new transmission. a plastic cap had melted into the transmission lines, and ford is refusing to cover the repair at 100%, as this was a manufacturer defect.

Tl* the contact owns a 2013 ford fusion. while driving 30 mph, the "hill assist traction", "tire pressure sensor fault", and "service power steering now" indicators illuminated. the power steering seized without warning. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 73,000.

After the car has been driven for awhile then the engine is turned off for 10 to 20 minutes, when i restart the engine it will (within 30 seconds) begin to run rough and quit. it has done this now more than 50 times. i have taken it to the dealer 4 times, but they have not fixed the problem. since i had to give a specific date on this form below, i picked a date that it happened.

The electronic throttle control causes the car idle to drop and the accelerator to become unresponsive. this causes the car to stall. this has happened to me multiple times in heavy traffic. this has been going on for a couple months and is becoming more frequent.

Front passenger door latch broke again, one year and 5 months after it was repaired pursuant to a recall. ford will not honor any warranty on the part or labor and have asked me to pay more than $500 to repair it. this is a safety issue because door can swing wide open while car is in motion putting all passengers at risk of death or serious injury. luckily, the problem was discovered after vehicle was parked, passenger exited and door would not shut any longer.

Passenger door will not latch and swings open.

There is a recall for seatbelt, that seatbelts are unsafe for driver and passenger but the recalled parts are not available yet and dealer won't proviide loaner car.

I was driving on i-71 to columbus in typical december weather when an error message appeared stating “steering loss stop safely”. having read the message and experiencing no immediate change in steering performance, it went away after being displayed for several seconds. after stopping for about an hour in columbus, a “steering loss stop safely” error message reappeared upon restarting and steering became almost impossible. several subsequent restarts made no difference. a short test drive confirmed that the steering was extremely difficult (even with two hands) at speeds from 0 to 20 mph. the steering effort did not appear to decrease with increased speed. the car was towed to the nearest ford dealer where they “verified pull codes, clear codes, updated pscm.rd test reset pass” (see attached repair documentation). vehicle has been operating normally in the brief period since then (~100mi). it is fortunate that the severely compromised steering occurred at startup. steering was extremely difficult even for a 225 pound male. a petite female may not have been able to steer at all. had the loss occurred unexpectedly at high speed, it could have easily caused a serious accident. the fact that the dealer updated the software makes me suspicious that they knew there was a problem. if so, i think a recall is warranted before anyone is injured or killed. the result of this software problem is just as serious as a mechanical failure since it results in near total loss of steering control. *tr

Shifter cable went bad at 78000 miles. the car would not go down in gear. every time you go back it would stay in that gear and never go back to park. it got stuck in the sport gear and never able to go to neutral, drive nor park. the dealership said that the cable from the shifter to the transmission was bad. this part cost $512 to fix at the dealership.

Tl* the contact owns a 2013 ford fusion. while driving approximately 25 mph, the vehicle stalled and was coasted to a parking space. a "fuel economy" warning message appeared. the vehicle was turned off. upon attempting to restart the vehicle, the contact noticed smoke underneath the hood. once the hood was opened, flames were seen on the rear passenger side of the engine. the contact was able to extinguish the fire. the fire department was not called and a police report was not filed. there were no injuries. the vehicle was towed to a dealer where it was diagnosed that the engine head cracked from overheating, which sent oil to the hot turbo. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 12v551000 (engine and engine cooling). the manufacturer was not notified. the failure mileage was 80,000.

Left my house drove 5 miles, stopped to sisters house to drop off an item, 2-3 minutes later walked outside and found flames coming out of the hood on the passenger side near windshield. barely able to open door quick enough to get my purse out and it was engulfed. woke up a neighbor who came over with a truck to drag it away from house and garage. wasn't for him my sisters house would been lost as it took 25 minutes for fire department to show up. only thing not burned is the taillights. obviously there was an issue in the engine compartment. have read about a recall for this specific model for this specific reason. feeling like my insurance is not going to be very helpful with damages. what else can be done?

Car over heating engine and collant system affected

Tl* the contact owns a 2013 ford fusion the contact stated that the vehicle was driven to the dealer to have all four tires rotated. it was extremely difficult for the mechanic to remove the lug nuts; therefore, all twenty lug nuts were replaced. the manufacturer was notified. the approximate failure mileage was 60,000. updated 03/07/17*lj

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving 10 mph, the vehicle stalled without warning. the contact was able to restart the vehicle however the failure recurred. the vehicle was not taken to be diagnosed. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 95,227.

Beginning approximately 4 months ago, from a cold start in either a reverse or forward direction, my car would slowly lose power and within 30 seconds, stall. the electronics still function, however the car must be put into park, turned off, then restarted. after researching, i discovered that my car did fit the requirements for the "recall" given to 2013 fusions based on its assembly plant and assembly date. i visited my dealer, however they were unable to help because there "was no code thrown." indeed, no wrench or engine warning light was given at the time of my car stalling. it has now happened nearly a dozen times - the most recent occurring on dec 10, 2016 - and i expect it to keep happening unless the electronic throttle body is fixed. because the dealer believes that i do not fit within the requirements however, i am unable to have this issue taken care of.

Ford door latch issue. door is very difficult to latch shut, even when the door does latch shut, it has a frequent habit of popping open while driving down the road. i have notified ford of the issue. ford has refused to resolve the issue even though they have a recall on these vehicles for this problem but mine is not on the recall list. this is the second ford i have owned that has had the same issue as other vehicles that were on the recall list but mine were not. very dissatisfied with ford, their product, and there customer relations for not getting this resolved. never again shall i own another ford product. buyers beware, if you purchase a ford, it will likely have safety issues and no, they will not fix it for you. by the way, the door latch needed to fix the issue is monopolized by the ford motor company. what seems to be a cheap foreign made $5 product is a whopping $186 from ford. again, buyer beware. *tr

Apparently the lugs nuts associated with the 2013 ford fusion hybrid corrode and it is not possible to change a tire (or rotate them during an inspection). i was told that the corrosion occurs in a couple of happen years and therefore, i must buy new lug nuts at $200 plus and drive with a flat tire. so i buy a new car and or spend $200 dollar every a couple of years. i was told a lot of customers have complained.

Car dies while idling. was pulling onto a major highway on saturday when it completed died, was able to quickly put car into neutral and restart it.

Right rear door latch failed while making left turn swinging open

This car (2013 ford fusion ecoboost) is approx 3 years old with only 59k miles. at slow speeds such as pulling out of a parking lot or coasting to a slow speed at a light or stop sign the engine just dies like it ran out of gas. you have to pull over and stop the car. you then have to restart the car. after a few seconds it starts just fine. it's random but becoming more frequent. it's a safety concern and dangerous to drive in heavy traffic. the dealer said it's probably the electronic throttle body a very well known issue according to postings. part is $700 and labor $200 for a part that is covered under warranty for other ford fusion but not the ecoboost! . national highway traffic administration (nhtsa) opened an investigation into sudden surges and power loss in ford engines. by march of 2014, ford agreed to a massive “customer satisfaction program” that extended the etb warranty to 10 years or 150,000 miles for certain vehicles. for whatever reason, ford refuses to call it a recall. o    2009-2013 ford escape o    2009-2013 ford fusion o    2009-2013 mercury mariner o    2009-2013 mercury milan the dealer is saying they cannot find anything wrong but did replace the battery for a fee. it is random as i told the dealer before and really beginging to think they do not want to do anything about the issue. very dangerous if someone pulls out in traffic and the car stalls out. could be fatal!! http://www.fordproblems.com/trends/electronic-throttle-body/

*center seat belt sticks when left side rear seat is down and won't move back to up right position with out removing seat belt bolt under rear seat.*transmission leaking from left out put seal.*rear shocks leaking-notice lack of control rear of car rough roads. *tr

Tl* the contact owns a 2013 ford fusion. the contact stated that the power steering assist warning lamp illuminated when the vehicle was started. the vehicle was turned off and restarted; however, it failed to remedy the issue. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 75,000.

Car is equipped with 1.6 echoboost issue started last year car powered down for no reason dealer could not find problem. ford changed water pump at this time stating recall even though at this time i explained could smell antifreeze. car began to act up again changed spark plugs only to have one stick fixed problem at my expense ford explained never heard of this issue which is nonsense according to the numerous complaints noted online. got car back same day check engine light came on ford said it was fuel sensor which i paid. next week check engine light came back on finally dealer smelled antifreeze even though this has been brought to there attention. ford does not want to cover items even though this was a certified used car and has 65000 miles still under 100000 mile warranty. i was driving car when it stalled both times in winter when temps were below freezing. antifreeze did not leak in garage i did explain i noted moisture when changing plugs located around head. *tr

Tl* the contact owns a 2013 ford fusion. the contact stated that the fuel pump had low pressure. the vehicle constantly hesitated the service engine warning indicator illuminated, and the vehicle stalled randomly several times. the manufacturer advised the contact to take the vehicle to a dealer for diagnostic testing. the approximate failure mileage was 87,000. updated 03/02/17*lj *cn

According to the technician from aaa roadside assistance and the technician from goodyear auto service, my lung nuts need replaced. reportedly, the lug nuts have a metal covering causing them to swell. the tire iron does not fit properly, making it difficult to remove or tighten the nuts. unless the nuts are replaced, it may be impossible to remove or safely secure a tire in an emergency. i contacted ford customer relationship center about the problem. they will not address the problem, since i am outside the warranty period. this is a safety issue. if someone has a flat tire, they may end up being stranded or get injured because a tire is not securely mounted.

Fuel leaking and you all sent out a recall 13v227000 on 05/31/2003 which ford is saying that my car is not covered because they recalled cars built on feb 11, 2003 & my car was built feb 20,2003 in the same factory in hermosillo, mexico. i purchased the vehicle 1 year ago & i should not be responsible to replace this part. the vehicle in inoperable at this point due to the fuel leaking. this is a safety hazard. the recall sent out by nhtsa does not specify a model or build date therefore; cars build within the same month in the same ford plant should've been honored. i cannot afford to pay for a $300 part for i am a college student with limited income.

Tl* the contact owns a 2013 ford fusion. while driving 20 mph, the passenger door latch fractured and caused the door to open. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 101,000.

Tl* the contact owns a 2013 ford fusion. while driving approximately 65 mph, the engine coolant warning indicator illuminated without warning. the vehicle was towed to the dealer where it was diagnosed that there was a crack in the cylinder. the engine needed to be replaced. the vehicle was not repaired. the vehicle was previously remedied per nhtsa campaign number: 12v551000 (engine and engine cooling). the manufacturer was made aware of the failure. the vin was unknown. the approximate failure mileage was 64,000.

Tl* the contact owns a 2013 ford fusion. while driving 40 mph, the electronic power steering assist failed. the contact stated that the advance traction and power assist warning indicators illuminated after the failure occurred. the contact notified the dealer, but the vehicle was not diagnosed or repaired. the failure mileage was 21,000.

Passenger door will not latch. the door will not stay shut and it opens easily. i was driving on the freeway and the door opened when i was braking. the door also opens by itself when i make left turns. i took the vehicle to the ford dealership and i was told i needed to pay for it out of pocket.

Tl* the contact owns a 2013 ford fusion. while the vehicle was idling, the coolant over temperature warning indicator illuminated, resulting in engine failure. the vehicle was towed to the dealer where it was diagnosed that the bypass valve and the heater hose failed and needed to be replaced. also, the power train control module needed to be reprogrammed. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 12v551000 (engine and engine cooling). the manufacturer was notified of the failure. the vin was unknown. the approximate failure mileage was 50,000.

Driving on rt 17 northern va a warning came up to service stability control. i was able to pull off the interstate and called ford. after turning of the car i lost all power steering. i was towed into a ford dealer the cost of the repair $2140. ford paid $1000.00 of this repair. i have found out that ford had thousands of fusions with this same repair recalled but because of were my fusion was built it is not under recall. i'm glad i was not on interstate 95 when this occurred. ford needs to expand this recall. *tr

Yesterday i purchased a vehicle through an auto broker from manheim atlanta. no more than 6 hours later the vehicle caught fire while i was driving it and exploded multiple times. 7:30pm i was driving on 285 headed home and i noticed a warning on my dash stating that the power steering assistance has a fault at the same time i noticed balls of fire coming from underneath my car. i tried to get to the shoulder however the engine seized hindering me from doing anything. by the time the car slowed the interior was filled with smoke, i jumped out then the car exploded multiple times. *tr

Power steering system fault came on the dash. pressed the ok button and then noticed balls of fire coming from under the vehicle. i then tried to pull over. i couldn't brake, press the gas, or turn the steering wheel. the car then burst into flames and then the vehicle exploded and burned.

Tl* the contact owns a 2013 ford fusion. while driving 5 mph, the steering wheel seized. it was diagnosed that the electronic gear sensor failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 25,981.

2013 ford fusion was purchased certified preowned by an independent dealership called carsense(www.carsense.com) in pennsylvania in march 2015 with 8k miles on it. three year 36k mile warranty expired in february 2016. the car at time of power-steering failure was sitting in a private covered parking garage with 25k miles on it. the car is only used for leisure driving and is well maintained. after this happened i had it towed to a independent car service shop who was honest enough to call a ford dealership whose representative eluded the ford may take the corrective actions on this, after a $150 tow to this dealer shop the ford dealer department denied ever having claimed they would help and refused to help in any way. the ford dealers rational: 1) the car was purchased from an independent dealer 2) warranty was expired 3) they required a $120 examination fee, even though the independent dealer had already done this. when all was said an done the electronic power steering rack and pinion assembly had to be completely replaced totaling $2106.69. this unplanned failure(right after the warranty expires) seems to be very common with ford and i am very disappointed with their quality. please help https://www.consumeraffairs.com/news/ford-vehicles-with-steering-issue-recalled-062915.html http://www.fordproblems.com/trends/electronic-power-steering/ https://consumerist.com/2015/05/27/ford-recalls-nearly-445k-vehicles-for-power-steering-failure-fuel-leak-issues/

This car (2013 ford fusion ecoboost) is 3 years old with only 50k miles. at slow speeds such as pulling out of a parking lot or coasting to a slow speed at a light or stop sign the engine just dies like it ran out of gas. you have to pull over and stop the car. you then have to restart the car. after a few seconds it starts just fine. it's random but becoming more frequent. it happened 3 times to my wife the other day. it's a safety concern and dangerous to drive in heavy traffic. the dealer said it's probably the electonic throttle body a very well known issue according to postings. part is $700 and labor $200 for a part that is covered under warranty for other ford fusions but not the ecoboost! my last ford fusion had the same problem. that cost me $500. i guess i didn't learn my lesson then but i've learned my lesson now. will get rid of this car and never buy ford again. i look at every ford fusion on the road now as a death trap waiting to happen. i hope to get rid of mine in time.

Transmission shifting poorly low gears, reverse, stuck in low gears, loud noisey shifting, burning odor, cannot increase speed

When going down a hill whether you are using cruise control or not, the car will downshift really hard, once, twice and sometimes three times before you get to the bottom of the hill. this is an ongoing problem that started in april of 2020. the backup camera stopped working and it was completely replaced and it still does not work.

Steering wheel is loose.

The backup camera on my fusion has been failing to function properly this has occurred on multiple occasions while driving in the city as well as on the highway. when in reverse the screen goes black or has multiple squiggly lines going across then an error that cameras is not available when i put the car into drive the camera will sometimes appear and show what's behind the car, however, when placed back into reverse i get the same error i was on vacation in fl and rented a brand new 2020 ford and the camera malfunctioned the same way while driving in the city i attempted online research and found that its not only the fusion but many ford vehicles with the camera back up malfunction

Got in car to start and drive to work. dashboard lit up with warnings on steering system failure, forward anticollision system failure and antiskid system failure. vehicle has lost power steering and unable to drive.

Tl* the contact owns a 2013 ford fusion. the contact stated while driving 30 mph, there was an abnormal knocking sound coming from the vehicle. the vehicle stalled with the low coolant level and check engine warning lights illuminated. the contact stated that the coolant reservoir was two-thirds full. the local dealer was not contacted. the vehicle was not diagnosed nor repaired. the contact stated that the failure was like the failure referenced in nhtsa campaign number: 17v209000 (engine and engine cooling). the manufacturer was contacted however no further assistance was provided. the failure mileage was 114,710.

The dash lit up notifying of a parking brake error while driving. got home, parked car, turned car off. went inside for about two minutes. when came back outside, there was smoke rolling out of the window. put fire out. after examining, the fire appeared to have started from something electrical in the center counsel on the right side. it caught the seat on fire, melted the counsel, and the roof. no smoking of any sort has been allowed in my car since i got it. it was stationary when the fire started, but it was immediately after being driven.*dt*jb

Engine coolant leaking but no leak can be found. have to put coolant in car every other day or any time i drive more than 30 miles.

While driving i smelled a faint whiff of gasoline, moments later the car began filling up with smoke that spilled in through the heater vents. there was also smoke that was coming from under the hood. my husband & i jumped out of the car to run to safety and i saw fire under the front end of the car. once the fire fighters arrived and extinguished the fire we were told it looks like the engine had caught on fire.

Rear seats get stuck when lowered down and will not release to return back up. to be specific, the left backseat and center seat (as they are attached) are the issue.

Rear middle seat belt locks each time the upper seat portion is lowered, regardless of it it is latched or not. car does not have to be on or moving for this to occur. to remedy, the bottom seat has to be removed, and seat belt unbolted from car. i am concerned the belt could lock around a person if seated there. there is no leeway in the belt to pull to try and release the tension. have experienced numerous times, beginning in december 2017.

The hood latch on my 2013 ford fusion broke and would function correctly. this is a terrible design and needs to be fixed. i replaced mine and from the uploaded pictures you can see that the part will eventually have to be replaced again. the plastic bump (circled in red) that the lever grabs on to wears out over time, and when lifted, will not open the hood correctly . it’s also not fair that the parts needed have to be purchased separately, cost cutting at its finest .

My vehicle was serviced for a wide spread faulty door latch recall in 2016 and was reinspected again this year for the another door latch recall. now my passenger front door latch is faulty causing my door to not close at all. the cutter ford dealer on oahu is telling me even though my door latch is faulty, it's not covered by the recall and i will have to pay for it to be replaced. how is this possible? after having my door latches replaced four years ago due to a recall, they are now faulty again four years later. does another recall need to be issued to replace the door latches used in the original recall. this is a major safety issue and needs to be addressed and corrected by the ford dealer free of charge.*dt consumer stated vehicle was taken to a dealer for inspection but was not repaired.*jb

While i was driving at a slower speed around turns going uphill the power steering assist control light flashes on and then back off. it has done this at least 5 times

Tl* the contact owns a 2013 ford fusion. the contact stated while driving approximately 30 mph, the engine coolant over temperature warning light illuminated. the vehicle coasted to a stop and the contact refilled the coolant level to let the vehicle cool down before continuing to drive. the contact took the vehicle to westfield ford (6200 south la grange road, countryside, il 60525; (708) 354-8600) who informed the contact that the engine coolant was leaking into the engine and the engine needed to be replaced. the vehicle was not repaired. the contact stated that the failure was related to nhtsa campaign number: 12v551000 (engine and engine cooling) however, the vin was not included. the manufacturer was not made aware of the failure. the approximate failure mileage was 80,000.

On multiple occasions, driving at speeds over 60mph for more than 50 miles, causes a system alert that says steering assist fault and the power steering goes out. the first time i was able to pull over before the power steering went out. the next time, my boyfriend was driving and he had to veer onto the shoulder. most recently, my grandmother drove my car to the airport and was unable to get the vehicle out of traffic turning into the airport as she was not strong enough to maneuver the car into the parking lot. i regularly keep up with all necessary maintenance and have brought the car to modica brothers as well as a local mechanic and they have both told me it is bolt corrosion as they assessed all other possibilities. upon research, i found a recall for ford fusions manufactured in hermosillo in 2013 under recall #19s26. i contacted ford about having my car added to the recall and was advised to reach out to nhtsa. as this is a big safety hazard, i wish to have this addressed immediately.

Shifter linkage bushing failed, causing the car to become stuck in reverse. a short search revealed that there is already a recall out for this very thing, except my vin "doesn't have this issue"

Car violently shook when applying accelerator at low speeds. the car was shaking so violently that i had to stop driving and call for a tow truck. only drove approx. 1/4 mile from where it was parked on a suburban road. car nearly undriveable. spark plugs and wires had just been replaced by mechanic recommendation the day before. engine misfiring.

Gear shift cable disconnected, causing inability to move car. no power to accelerator regardless of gear position (could not go forward or reverse). vehicle was parked in driveway, and had just completed a 30 minute drive.

Fuel fill inlet light on. vehicle will not accelerate after second gear.

My vehicle check engine light came on , scanned it and the code generated was p1450 which is the unable to bleed up fuel tank vacuum. this has had a affect on my car while driving it has stalled at high speeds on the highway, and has stalled at lower speeds as well and making a turn . it makes a loud vacuum noise and you can hear the whining or whistling of the pump or hose near the fuel tank under the driver door and under the hood . i looked up similar info on the ford recall site and seen this recall # 18s32 . so i called my local dealership service department and the informed me that it don't cover my ford vehicle , but there's a recall for this , so i'm not understanding why it don't apply to my vehicle.

Previously had engine replaced by local ford dealer due to recall of coolant system causing overheat of the engine. less than 2 years from time of replacement the engine failed for the exact same reason the original recall work was done. am being told that this repair will not be covered under warranty of original work or recall.

When driving this vehicle and you go to make a stop with the vehicle at like 20 miles to 15 miles per hour the braking system go to breaks really hard or jerk. make it hard for you to stop. and feel like you about to fly through the window. making the traction control and hill assist light indicate, and the light will go back out on the vehicle as if not happened once the car is in motion. at 5 to 10 miles per hour. this will happen very often while driving.

I had a recal done for my power steering in 2015 by a ford dealership. i was told the repairs were honored for life. however, last friday 09/04/20 i was driving making a left hand turn and my dashboard alerted me to know i had lost power steering and to contact my dealer. my vehicle was in motion and had i not stopped immediately i could have been in an accident and potentially lost my life. once stopped the icon for power steering failure remained. i lost control of my vehicle and immediately slammed on my brakes to avoid getting t boned in a busy intersection. i had a family friend tow my car to my home. i called ford corporate they stated they will not honor the recall repair. i asked for a supervisor to call. no supervisor has called. i can not drve my vehicle because without power steering it is all but impossible to safely steer and turn.

About a year after owning the vehicle the windshield wipers stopped working properly. it started as an intermittent problem and turned into them not working at all. this has happened after the dealer warranty ran out so naturally they would not accept the issue. they work somewhat now again, but one wiper is halfway up my windshield and the other keeps breaking of assuming becuase they are out of sync with each other. so i have one wiper that is on the driver side that sort of works and this vehicle i am still paying on, so it sucks because i cannot drive it and it won't pass inspection due to this. there are numerous other accounts online about the same issue and ford seems to ignore it. i just want a reliable vehicle that i'm paying for and so far this ford fusion has been nothing but issues.

Tl* the contact owns a 2013 ford fusion. the contact stated that she noticed that the trunk was leaking and full of water. there was a puddle of water in the trunk and there was mold all over the inside of the trunk. the area where the spear tire was located was covered with mold and rust. the rear passenger’s side seat belt was covered with mold as well as the steering wheel, the seats, the dashboard and carpet. the dealer and manufacturer were not contacted nor made aware of the failure. the failure mileage was 120,000.

Shift linkage came off

The transmission needs to be replaced and it only has 76,000 miles on it.

Seat belt locks when folding down rear seat back making the seat and seatbelt unusable. this occurs when stationary and also when in motion. and, it happens every time.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at various speeds, the vehicle pulled to the left while depressing the accelerator pedal. while releasing the accelerator pedal, the vehicle pulled to the right but much harder. the contact indicated that the failure was more noticeable while driving at slower speeds. the vehicle was taken to the an independent mechanic who was unable to determine the cause of the failure. the local dealer hagen ford located at 3980 north euclid ave, bay city mi 48706 and the manufacturer were notified of the failure. the failure mileage was 109,000.

My car has had an issue with losing coolant for the past several years. it has gone into safe mode while driving on the road several times and been flat bedded to the dealer several times. please pull my service records for more information. after the dealership having neglected the issue and shrugging off recalls for several years, the coolant issue has causes irreparable damage to the engine.

I noticed this issue a few different times and thought nothing major of it, but for whatever reason my transmission would continue to propel the vehicle forward regardless of the vehicle was in neutral and also noticed the vehicle would often times continue to accelerate and fail to engine brake after my foot had let off the accelerator. the latter of which i was more concerned about and was going to have a mechanic look at it next time i took the vehicle in to get serviced. however, before i was able to do that i was involved in a motor vehicle accident that totaled the vehicle. i was driving in a rural area and approached a set of train tracks. i went to slow down to cross the tracks via engine braking, but the vehicle continued to accelerate. i attempted to use the brakes to slow down before i reached the tracks, but the delayed response and the gravel on the roadway proved no avail at slowing the vehicle and i hit the tracks going much faster than i would have liked, around 40 miles per hour. the roughness of the tracks caused my front axle to snap, yanking me to the right off the roadway, through someone’s yard and into some timber. what i thought was also concerning was the airbags failed to deploy at all during the accident.

This past sunday our son drove our fusion less than 1.5 miles to church, parked it and went inside. around 5 minutes later, someone saw smoke coming out of it. the engine compartment caught on fire. the car had not been driven before that since thursday evening. the car had the recall work done over 2 years earlier when we purchased it for the coolant issue suspected of engine fires. the car had no other issues and had it's state inspection a little over a month ago. our insurance company has decided not to conduct an investigation as to the cause. is this something you would be interested in investigating?

Vehicle shift was moved to park, but transmission stayed in reverse and rolled almost hitting another vehicle. there is supposed to be a recall for this, 19v362, but my vehicle’s vin number is not listed?? ford will not replace or fix until my vin is listed. the car is not driveable and is unsafe!

Door lock keeps door from closing shifter cable broken air bag light keeps coming on

My ford fusion shifter cable is broke there is a recall on this issue however the ford dealership is telling me there is no open recall on my specific car im so confused this is not a coincidence please help!!!!

With the check engine light coming on weekly, i had the local ford garage look at my car while in for another recall. they informed me it was a cylinder 3 misfire and was losing antifreeze. they said the engine would need replaced. my car had under 50k miles at that time.

Transmission slips when accelerating. was intermittent and now the car is not operating. dealer said it was normal wear and requires a complete transmission replacement. the car has 122,000 miles mostly highway. the repair code i received was for damage to 3rd gear.

Tl* the contact owns a 2013 ford fusion. the contact stated that upon starting her vehicle, the power steering assist and the service advance track warning lights illuminated on the instrument panel. the contact also stated that her high beams and her turn signals no longer operated as designed. the contact called the manufacturer where she was informed that her vehicle was not included in nhtsa campaign number: 15v250000 (steering). the dealer had not been notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 50,000.

Car had a coolant leak motor started to run hot, don’t know if it’s from a recall, got it repaired at the dealer where i got the car from, told them bout the defect/recall and was charged $819. rear seat belt gets stuck when folding seat down causing it not to fold back up.

When i bought the car it drove good. after about 30 mins of driving it the low coolant light came on while sitting at a red light. we took it to the shop and they said it was the coolant sensor so we replaced it. after it was replaced the same situation happened and they said the cylinder head may be cracked. the car hasn’t ran out of water.

Tl* the contact owns a 2013 for fusion. the contact stated that while driving at approximately 10 mph, the vehicle was shaking while the engine coolant light and check engine warning light was illuminated. in addition, the vehicle temperature gauge changed from cool to hot and the vehicle stalled. the vehicle was towed to an independent mechanic where they informed the contact that it was an inaccurate temperature gauge reading. the vehicle was repaired however, the failure recurred three weeks later. the vehicle was towed to an independent mechanic where it was diagnosed that the engine and engine coolant needed to be replaced and that there was a recall for the failed parts on the vehicle. the dealer was not contacted. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that the vehicle was repaired under nhtsa campaign number: 17v209000 (engine and engine cooing) and that the warranty had expired. the approximate failure mileage was 120,000.

Overheating and apparently the ford dealership dont know what's really wrong because it has been in the shop about 5 or 6 times in the last two years. i've changed head gaskets, sparks plugs, coolant reservoir, and had a brand new head put on and the problem still remains. now they are telling me i new a new block.

Shifter cable came off at transmission linkage. (cable bushing broke). was parking and when shifted into park gear shift felt like it moved freely. turned off car took foot off brake and car rolled. applied brake and tried to start car. car would not start. gear shift was in park position and would not move. dash indicator showed car was in drive. applied parking brake . after asking mechanic about issue i looked at shifter cable at linkage and it was detached. bushing was gone.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving 70 mph, the service power steering soon warning light was illuminated. the contact parked and restarted the vehicle with the service power steering now warning light illuminated. the contact stated the steering wheel became difficult to turn. the contact called local eddie gilstrap motors inc located at 207 s main st, salem, in 47167, (812) 883-3481, and informed the dealer of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was informed of failure. the failure mileage was 108,200.

We have had several electrical issues that occur daily with the vehicle. these issues include all windows, ac/heat, gauges, blinkers and locks continuously turning on and off while driving. when this occurs it also stops our ability to shift the vehicle into or out of park. our mechanic had the vehicle for approx two months replacing several modules, alternator and battery with no impact on the issues. a ford tech looked at the vehicle and also could not find the problem. this is a daily occurrence.

While driving the power steering went out on the vehicle. it is believed to be related to an electrical issue that shuts down all windows, ac/heat, blinkers, gauges and radio. several modules, including the power steering module were replaced by our mechanic and it did not solve the issue. a ford tech looked at the vehicle and could not find the issue either. we have not had power steering for approx 2 months. the other electrical issues occur daily.

While driving all electrical components will go on and off, including put not limited to windows, locks, radio, heating/ac, and dash gauges. the mechanic had the vehicle for approx 2 months and could not solve the issue. a ford tech even looked at the car and could not figure out the issue either. several of the control modules were replaced, alternator and battery with no impact on problem. this is a daily occurrence.

Iissue 1) put the back seat down to get into trunk and it wont go back up due to the seat belts issue. because i dont really use the back seat, i havent bothered to get it fixed and pay for it out of my pocket. 2) driving over 55 mph, car lost power steering. i see others have had same issues with these 2 components of the 2013 fusion, yet no recall. this makes no sense to me.

A few years ago there was a recall of ford 2013 fusion due to door latches failing. my local dealer told me that they performed the warranty repairs. a few months ago the right rear door on my car would not stay closed. i contacted the dealer and they said that since the repair had been made there was no warranty coverage. i dissembled the door myself and located the defective part. while researching the part i discovered nhtsa recall 20v-177. the year of my car was not listed in the recall but the part number of the defective part was. i have attached the recall information as well as a photo of the defective part from my vehicle. there are two possible scenarios. the defective part was actually never replace by the dealer, or, the part used to replace the original defective part is defective as well. please let me know if you need additional information.

Coolant hose leaking cause engine to overheat quicker , also at some point began to smoke , i had to repeatedly put water and coolant that this is also an ac issue which ford has had a recall problem on before and another issue was the fluid (coolant) leaking near the engine , i wasn’t able to and was afraid to use my ac due to the fear of it overheating quicker , was a complete mess and ford refused to help me with it because the same mode of my car had gotten the recall, but not my car vin, absolutely insane and infuriating to me.

April 2019 while traveling on the highway check engine and dash lights flashed along with vehicle overheating message. had to pull over on the shoulder and call for a tow to the purchasing dealership. water pump was replaced and cooling system checked. august 2019 while traveling on a city street check engine and low coolant light message appeared. took vehicle to purchasing dealership where they preformed an oil change and pulled codes p0303 and made an appointment for repair. repair was never done due to no codes at time of appointment. february 2020 while traveling on a city street vehicle starts to shake and check engine light flashes. drove vehicle to purchasing dealership and diagnosed with a cracked engine block and must replace engine at a cost of $6600.00 + tax. extended warranty company declined coverage and purchasing dealership ignore request for resolution.

Shifted gear to park, on the dashboard it was stuck in neutral yet the gear was in park. could not move the shift handle, it was locked in place. towed car to dealership. they reported the brushings needed to be replaced. this issue is similar to a recall placed on other ford fusions with the same year and model. the recall # is 19s16. ford corporation said the recall did not apply to my vehicle even though it is the exact same issue they initiated a recall for the other ford fusions from two specific plants.

Passenger car door lock latch won’t close, the latch is down but it won’t lock when i shut the door

5 out of 10 times when car is put into gear the transmission bucks hard. 3 out of 10 times transmission shifts exceedingly hard to the point it shutters the car. this has been looked at by 2 dealerships and was told "it's normal" i have owned car since 33k, car now has 160k, still bucks at least once week and shifts hard at least once a week.

Was driving down interstate and steering quit. was going straight and managed to continue. checked and found there were recalls but ford dealer said it didn’t cover my vehicle. paid $1200.00 to repair and still have a hard clunk when i steer left or right. currently driving and heard noise from fuel tank and determined a canister purge valve malfunction. saw there may be a recall but also haven’t found it for my car. can you update me on possible recalls if any apply?

The door is not latching shut it pops open when it feels like it . driving down the street in the door popped open and it wouldn't shut also seems like the transmission won't stay in park at times it jumps when i'm driving it takes a while for it to go into gear i had it in park one day and the car was still moving

Tl* the contact owns a 2013 ford fusion. the contact stated that the air conditioning unit was inoperable. while attempting to roll the windows down, the window failed to respond. the vehicle was taken to barkhouser motors inc (3604 riverside dr, danville, va 24541) and the contact was informed there was no communication between the control modules. the vehicle was repaired however, the failure recurred. the manufacturer was made aware of the failure but offered no assistance. the approximate failure mileage was 101,000. *ln*jb

Tl* the contact owns a 2013 ford fusion. the contact stated that while stopped, the contact attempted to shift the gear shifter however, the gear shifter ceased. the contact stated that the vehicle was still able to roll backwards. the contact stated no warning light was illuminated. after waiting for 45 minutes, an independent mechanic was contacted and the independent mechanic turned the vehicle off. clinton family ford of rock hill, inc located at 1884 canterbury glen ln, rock hill, sc 29730, (803) 366-3181, was contacted and made aware of the failure. the vehicle was not yet diagnosed nor repaired. the contact referenced nhtsa campaign number: 19v362000 (power train) as a possible solution to the failure however, the vin was not included. the manufacturer was not made aware of the failure. the failure mileage was approximately 120,000.

The front passenger door latch broke door won’t close county road when it happened

Tl* the contact owned a 2013 ford fusion. the contact stated that the vehicle was at stand still at a traffic light, when depressing the accelerator pedal and saw smoke exiting from the hood. the contact stated no warning light was illuminated. the contact stated he parked at a nearby parking lot, then depress button to open the hood and saw fire exiting the hood. the contact called the fire department to extinguish the fire. the police was contacted but not reports were filed. the contact stated no one was injured or seek medical attention. the vehicle was not drivable. the vehicle was towed to an impound lot. a dealer was not contacted. the vehicle had not been diagnosed or repaired as of yet. the manufacturer had not been informed of the failure. the vin was included in nhtsa campaign number: 17v209000 (engine and engine cooling). the failure mileage was approximately 104,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that her daughter discovered that the vehicle was included in nhtsa campaign number: 17v209000 (engine and engine cooling). the vehicle was taken to al packer ford west palm beach (1530 n. military trail, west palm beach, fl 33409) to receive the free repair. several days after the vehicle was repaired, the check engine warning light began to flash intermittently on the instrument panel. additionally, the evap and stability control warning lights were also illuminated. the contact stated that her son had inspected the vehicle and discovered that the coolant level was below the minimum mark. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 98,000.

Tl* the contact 2013 ford fusion. the contact stated that the passenger’s side front door failed to latch securely. the vehicle was taken to an independent mechanic to be inspected. the contact was informed that the passenger’s side front door needed to be removed to repair the door latching mechanism. an unknow dealer was contacted and the contact was informed that the vehicle was not included in nhtsa campaign number: 17v210000 (lathes/locks/linkages). the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 82,000.

Power steering assist failed while driving on freeway at 70 mph. *tr

One of my doors wouldn't shut. the door latch was stuck. took to garage and they fixed by pulling handle and getting mechanic to go back in. i heard there may be a recall on these latches. the car was stationary. *tr

I had my vehicle for 6 months within the 6 months i had the alternator, water pump, 2 coolant leaks fixed, spark plugs, driver seat, battery, timing belt, and now a undiagnosed problem that is taking 2 weeks and it is currently in the shop. these all happened when in motion

I purchased my vehicle in december 2018. ford completed the 17s09 recall in august 2018, which was related to coolant system issue causing the engine to overheat. the day after i purchased my car in december 2018, the car overheated and broke down. the ford dealership where i purchased (hennessy ford in atlanta, ga) towed it back and "repaired" the issue again. i've continued to receive error messages about the engine coolant for the duration of my time in the vehicle. last week on 6/12/20 i drove my car half a mile and it broke down again because the engine overheated. i had it towed to a mechanic who confirmed that it was because of the coolant system issue under the ford 17s09 recall. because it's been 12 months since the repair, ford is refusing to fix the car under the warranty of the recall repair performed in 2018. and now i am being told that it needs a completely new engine at the tune of $7,000. *tr

Tl* the contact called on behalf of her grandson who owns a 2013 ford fusion. the contact stated that the passenger’s side front door opened while driving. the contact also stated the horn started to honk independently. the driver attempted to closed the door however, the door failed to latch securely. the contact used a rope and secured the door. the vehicle was taken to spradley barr ford lincoln greeley (4901 w 29th st, greeley, co 80634), but was not diagnosed nor repaired. the contact was informed by the dealer that there was no recall on the vehicle for the door latches. the contact stated that the vehicle was previously repaired under an unknown recall however, the recall repair failed to stop the failure from occurring. the manufacturer was made aware of the failure and informed the contact that the recall repair was a one-time free repair. the failure mileage was approximately 101,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving, the passenger’s side front and rear door failed to remain securely closed. the doors were secured using straps. the vehicle was not taken to be diagnosed nor repaired. the contact stated that the vehicle was previously repaired under nhtsa campaign number: 17v210000 (structure) however, the failure recurred. schults ford of harmarville located at 1300 gulf lab road, pittsburgh, pa 15238, (412)828-2300 and the manufacturer was notified of the failure. the approximate failure mileage was 71,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that while her son was driving at an unknown speed, the coolant warning light illuminated on the instrument panel. the vehicle was taken to duncan ford lincoln (125 us-460 bus, blacksburg, va 24060) where the mechanic discovered the coolant leak caused a blown head gasket. the contact was informed that the engine needed to be replaced. the contact associated the failure to nhtsa campaign number: 17v209000 (engine and engine cooling) however, the vin was not included. the manufacturer was notified of the failure however, provided no assistance. the vehicle was not repaired. the failure mileage was approximately 161,000.*dt *bf*dt*jb*jb *tr

My vehicle had the door latch recall completed in 2015. since the recall was completed i have had to replace the front driver, front passenger, and rear passenger door latches. this is a safety concern because i feel like the replacement parts were no better than the original and ford will not do anything. the door will not latch and causes a safety hazard by not latching closed while vehicle is in motion. ford customer service said they are not responsible if problem happens 12 months after recall work was completed. any repairs has to be at my expense and diagnostic has to be paid by me because it is a labor charge. so i will have to pay for diagnostic plus to repair part because over 12 months ago recall replacement was completed. replacement parts are doing the same thing as original part was. *tr

I failed to control my car and no bady can fix it

I was moving my car into park as i was pulling into my parking spot and the car went into park with the floor shift and on the dashboard but the car was still in reverse. the floor shirt was stuck and the car was rolling backwards so i put the parking break on. when looking under the hood i noticed the bushing that attaches the shifter cable to the transmission was detached from the transmission. the bushing appears to have been degraded to the point where it could not reattach so i left the parking break on and will need to tow the car. i looked it up and based on my car's manufactured plant, timing, and model there was a recall for this but when i search my vin it is not coming up so i am wondering if this was missed. *tr

Making a right turn into my driveway and the driver side door flew open striking a fence. now it will not shut at all.? *tr

Tl* the contact owns a 2013 ford fusion. the contact stated that the front passenger’s door failed to latch securely. bolivar ford (10140 us-64, bolivar, tn 38008), was contacted and informed of the failure. the contact was informed that the vin was included in nhtsa campaign number: 20v331000 (latches/locks/linkages) however, the part to do the recall repair was not available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 100,000.

2013 ford fusion, pulled in my driveway and when i went back to my car i had no power steering. i had it checked by flood ford of narragansett and they said the steering gear needs to be replaced 2132.00 and i fixed it. the dealership said this was the same exact thing as what's being recalled. this problem is exactly what the current recall is for but they said my vin # has not been recalled. when are they going to include the vin#'s that are actually affected by this problem they are recalling. my car matches the exact information of the vehicles they are recalling.this is extremely frustrating but nothing is being done and i see a lot of people with the same problems. *tr

Intermittently the vehicle would idle rough after filling gas tank. also after a 30 min or so drive it would stall after exiting the freeway and then be very difficult to restart and idle very rough. it would also make a popping noise that would come from the gas tank. *tr

The passenger side front door will not latch closed, even when locked. when the door is pushed closed, it bounces back at the closer and will not close at all. there was nothing impeding the door to close, it suddenly stopped working. the initial issue happened when the car was stationary, but will fly open when car is in motion, especially when turning. we had to actively hold it closed to drive it to the service center. this vehicle was previously serviced under the 2017 door latch recall in may 2019, and the repair didn't last a year. *tr

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at an undisclosed speed, the steering assist warning light illuminated. the contact stated that after starting the vehicle, the steering assist warning light illuminated and the steering became difficult to turn. the contact was quoted $1,877 to repair the vehicle. the vehicle was taken to robberson ford (2100 ne 3rd st, bend, or 97701, (541)382-4521, to be repaired which was still pending. the approximate failure mileage was 105,000.

Coolant breach, leaking into #4 cylinder low mileage on car 22,657, engine needs to be replaced. *tr

Tl* the contact owns a 2013 ford fusion. the contact stated that the front and rear passenger’s side door failed to latch securely. the vehicle was not taken to be diagnosed nor repaired. the contact referenced the failure to nhtsa campaign number: 15v246000 (latches/locks/linkages) however, the vin was not included. neither the manufacturer nor the dealer were notified of the failure. the failure mileage was unknown.

Engine continuously uses coolant. it needs a new headgasket kit to fix the issue.it is continuing to get worse. *tr

Tl* the contact owns a 2013 ford fusion. the contact stated that on several occasions the driver’s seat belt failed to retract intermittently. the vehicle was taken to northgate ford (8910 colerain ave, cincinnati, oh 45251) where it was diagnosed and determined that the seat belt pretensioner needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 22,000.

Shift cable my car stake on r and not running

My ford fusion was in motion when i noticed a strong smell of gasoline from the front of my vehicle. upon inspection i noticed that my fuel levels were decreasing rapidly, my car was not going forward, and when i looked under the car; all of gas was leaking from the front of the vehicle. i see that my make and model was recalled for this specific issue (ford’s recall campaign number is 13s04) but my vin is not listed for that recall but it seems to be the exact same issue stated in recall number 13s04.

I just driving in my power steering just came on i brought it to get looked at it went off and came back on after a couple of weeks i was on the highway when it happened. *tr

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle loss power steering assist without warning. the contact stated that the vehicle was difficult to steer. the vehicle was taken to tim short ford (109 rockwood ln, hazard, ky 41701) to be diagnosed. the contact was informed that the rack and pinion needed to be replaced. the vehicle was repaired on 5-11-20. the manufacturer was notified of the failure. the failure mileage was approximately 101,145.*dt consumer stated vin not included in recall. *jb

My door wont latch and comes open when driving. it is a severe safety issue and needs to be fixed and i feel that the manufacturers should be held accountable. i was driving with someone when the door came open and when we tried shutting it we noticed it opens and just wont shut no matter what you do.

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle was at stand still at a parking lot, when her boyfriend was unable to shift the gear shifter out of park. the vehicle was not drivable. the vin was included in nhtsa campaign number: 18v471000 (power train). a dealer was not contacted. the vehicle had not been diagnosed or repaired. the manufacturer had not been informed of failure. the failure mileage was 130,660.

The bolt holding the steering wheel to the column loosened up causing the wheel to become loose and wobble causing play in the steering. it loosened gradually over time.

The battery dies after the car is off and parked for 1-2 days. i have replaced the battery twice in 2 years and have the same problem. it is a defect with sync with my ford module. once due to this the car died while driving and i am afraid it could happen again. many other owners have the very same problem and ford and the ford dealership pretends they do not know what i'm talking about and act as if it is not a safety issue. this should be a recall. i am still making payments for this car and i have to get it charged every day and due to the pandemic this has caused extreme hardship, when it is more important to have a reliable car. i have charged the battery over 30 times. the car goes dark and unable to open the car with the remote and have to use the key under the door handle. please help, i do not have the money to pay ford for a defect that they caused in the module that drains the battery. *js

I purchased my 2013 ford fusion from family auto of berea. my total purchase price was over $13,000 which i agreed to pay in weekly installments of $115. the engine had approximately 130,000 miles on it. i decided on the ford fusion based on years of watching my father and grandparents repeatedly buy ford vehicles. some brand new, some used. they all gave positive feedback concerning their vehicles. they highly recommended that i purchase a ford as well. i trusted them and i trusted ford. after all, ford had been making quality vehicles since the production of the t model in 1908. i was driving my 2013 ford fusion traveling on 385 south in greenville, sc. i was going approximately 60 miles an hour in the far left lane with my 6 year old, son and 8 year old, daughter in the back seat. without warning, my engine stalled. i was unable to maintain my speed or accelerate. i proceeded to use my right turn signal to try to get to the emergency lane. cars were flying by us switching lanes to dodge us. at any moment, another vehicle could've collided with my vehicle and would have likely ended with a fatality. i managed to make it safely to the emergency lane where i called roadside assistance and had my car towed to my home. i notified family auto of berea and they arranged for an inspection of my vehicle which ultimately revealed that my engine needed replacement. the total amount for the replacement would have totaled over $2500 out of pocket but i had purchased an extended warranty with the dealership. i missed 4 days of work due to them having to replace the engine in addition to fearing for my children's safety bc your vehicle didn't hold up to the standards and quality i thought ford was known for. *tr

I go to start my car this morning to go to work and a steering assist fault light comes on , can't move steering wheel at all . i just drove it 2 days ago . no signs or any warnings that anything had been going wrong. i see there are recalls on this but not for mine car according to the vin

Check engine light came on and car gave me warning that coolant system was overheating, then car started to auto slow down until a complete stop on a public roadway. check engine code came back for cylinder misfire. had spark plugs and coil changed by mechanic, as well as refilled engine coolant. next day, turn car on and white smoke billows out of exhaust and engine shudders, then dies, leading me to believe there is a coolant leak in the cylinders. took it back to mechanic and they said they could not find an exterior coolant leak after running tests. next day, coolant level drops below minimum after being full the day before. after doing research, there is likely an interior engine coolant leak.

Recall 15s16 was performed on april 24, 2018 to fix a door latch which had not malfunctioned yet. last week it actually happened in a grocery store parking lot as i was driving. passenger door opened while in motion and would not latch. had to tie it shut with a rope. took it for repair yesterday and was informed it was more than a year so the latch part was no longer under warranty and i was charged $448 to fix the issue. i feel ford should have fixed this for free since it was obviously fixed with a faulty part 2 years ago or it wouldnt have happened. i have contacted them but have not received any help in being reimbursed. i see another recall happened this year for this same thing but only goes back to 2014 and i have a 2013.

Tl* the contact owns a 2013 ford fusion. the contact stated that while attempting to park the vehicle, the contact shifted the vehicle into reverse however, the vehicle failed to respond. the vehicle was shifted into neutral and the vehicle started to reverse. there was no warning light illuminated. the vehicle was taken to stamford lincoln (212 magee ave, stamford, ct 06902), however, the mechanic was unable to duplicate the failure. the vehicle was then taken to rye ford (1151 boston post rd, rye, ny 10580), where the mechanic was also unable to duplicate the failure. the vehicle was taken back to stamford lincoln and the contact was informed that the transmission needed to be replaced. an independent mechanic was contacted and the vehicle was towed to be repaired. the contact was also informed that the planetary gear needed to be replaced. the contact referenced the failure to nhtsa campaign number: 19v362000 (power train). the repair was still pending. the manufacturer was notified of the failure. the failure mileage was 100,000.

After my cooling system recall was repaired, i kept having to add coolant to the system. i reported this to ford and went back for them to check it. i was told it wasn't any leaks. so a year later i am still adding coolant when it gets low. i filled up the coolant on a wednesday. on saturday at about 2 am i came out and saw something had leaked on the ground, i though it was water because i had the air on. i started driving home on a city street and my car suddenly spikes to overheats and stalls out. i pulled over and waited and then added some coolant. when i poured it in the reservoir it leaked out right on the ground like the reservoir had a crack in it. i had the car towed to my home and had a mechanic come and look at it. he took the reservoir out and filled it with water. it didn't have a crack. he then did more investigating and found that the water pump went bad needed to be replaced. i had the car towed to the ford dealer, thinking my extended warranty was still in place. once towed the ford dealer said that i was 836 miles over the extended warranty and would have to pay $1460.00 for the repair. needless to say i didn't have the repair done. i asked the dealer if the coolant recall would have anything to do with the water pump going bad. they said it was all connected but not part of the recall. i asked even though i was having an issue with the coolant since the recall was done. and they said yes, ford did not have the water pump as part of any recall.

My ford fusion has had a consistent electrical problem that affects many aspects of the vehicle. to start, i will receive a message on the dashboard that reads “temporarily lost connection with the climate control”. this leads me to not having any control of temperature, seat warmers, ac, etc. i have also lost the control of opening or closing the both windows on the passenger side. this has forced me to keep the window open overnight. i am worried about anyone getting into my vehicle or potentially stealing it. i’m tired of this possible shortage that is happening and i have read many other’s complaints about the same issues.

Tl* the contact owns a 2013 ford fusion. the contact stated while driving at approximately 60 mph, the check engine warning light illuminated. the vehicle was taken to tom wood ford located at (3130 e 96th st, indianapolis, in 46240) where the vehicle was diagnosed. the contact was informed that there was a misfire on cylinder number 3. the repair was still pending. the manufacturer was notified of the failure but offered no assistance. the failure mileage was 80,000.*dt*jb

Tl* the contact owns a 2013 ford fusion. while driving at 70 mph the indicator light indicated that the transmission was in park while the vehicle was in motion. the vehicle lost power and shut off. the dealer diagnosed that the problem was caused by a defective purge valve. the contact was able to pull over and use the emergency brake to stop the vehicle. the vehicle was able to restart and the contact drive to his residence. the vehicle was taken to the d & d motors, inc. (13655 e wade hampton blvd, greer, sc 29651) and they performed a diagnostic test. they advised that there was no recall on the vehicle. the manufacturer confirmed no recalls and no further assistance was offered. the failure mileage was 105,000.

My car idles roughly, and has stalled while driving. it has no outstanding recalls, and still happened. a few months ago it was happening, and on my way to a repair shop, overheated, and did over $700 worth of damage. now, a few months later, it's got a rough idle and stalled on me yesterday as well. i was slowing down to take an exit, but took the exit with no power. restarted the car and was able to drive it home.

Tl* the contact owns a 2013 ford fusion. the contact stated while driving at 5 mph, the steering wheel became difficult to turn. the contact stated the hill assist, abs, traction control and traction off warning lights were illuminated. kenny ross ford south (3200 library rd, castle shannon, pa 15234), was contacted and informed of the failure. upon investigation, the contact associated the failure with nhtsa campaign number: 19v632000 (steering). the vehicle was not diagnosed nor repaired. the manufacturer was informed of failure. the failure mileage was 84,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving with the gear shift lever in the drive position, the gear shift indicator started to shift between gears. the contact pulled over and the transmission ceased in gear. the contact was unable to drive the vehicle. the vehicle was towed to the residence and then to kings ford located at (9555 kings auto mall rd, cincinnati, oh 45249 (855) 850-6175) where the vehicle was repaired under nhtsa campaign number: 19v362000 (power train). the manufacturer was notified of the failure. the approximate failure mileage was 101,000.

Coolant leak from freeze out plug causing car to overheat first engine light flashed causing a p0304 code then smelled coolant and started overheating

While driving the vehicle on a main city street (straight away) the electronic stability system lights came on along with the abs light and the vehicle proceeded to try and stop on its own without me applying pressure to the brakes. it has done this multiple times and i have already contacted the nearest ford dealership. i have 2 small children and i am in fear of driving my vehicle.

I was driving downhill on freeway running approx 70 mph when the steering wheel just went stiff. power steering just shut off without any warning. i managed to get off at the following exit . then when i came to a full stop i had to force the steering to turn. the warning light for steering problem came on after i shut off vehicle and restarted. i had the car diagnosed and mechanic said that the steering gear needed to be replaced and damages did not look like it was caused by normal driving. estimated costs 2500.00. i checked the recent recalls and nhtsa campaign number: 19v632000 it fits the description but ford advised that vin# was not part of the recall and it most of vehicles were in the east coast. i told them that my car came from the east coast (mn) .

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at 40mph the vehicle rode over bump in the roadway, the brake pedal was depressed to failed to effectively stop the vehicle. the contact stated that a low hydraulic fluid brake failure warning light was displayed. the parking brake was activated and the contact was able to slow the vehicle. upon inspecting the vehicle, the contact became aware that the hydraulic brake lines fractured and leaked the brake fluid from the vehicle. the vehicle was taken to country ford located 95 goodman road east southaven, ms 38671, (662)-349-4300. the contact stated that the brake failure was experienced several times. the vehicle was repaired. the vehicle was repaired. the manufacturer was contacted. the failure mileage was 50,000.

After not being started for a while, car will start to shudder, then will completely shut off. when you restart the car it works. it only works until you get to your destination and let it sit for 15-20 mins and then you try to start it again and it does the same thing. car would die when car is staionary and while in motion. i had battery checked and it is good. had fuel pressure sensor on the rail changed and it is still doing the same thing. i searched online and there have been many complaints of the 2013 ford fusions having the same problem.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at 10 to 15 mph the rpm dropped and the vehicle stalled. the contact was able to put the vehicle in park and restart the vehicle. the contact also stated that the vehicle hesitated to start after refueling. the vehicle was taken to an independent mechanic to be diagnosed but was not repaired. the vin was not included in nhtsa campaign number: 16v621000 (fuel system, gasoline). the manufacturer was informed of the failure. the approximate failure mileage was 100,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that the low beam headlamps were extremely dim which caused a driving hazzard at night. the contact stated that there was no warning light illuminated during the failure. the contact referenced the failure to nhtsa campaign number: 12v553000 (exterior lighting). additionally, upon start up on several occasions, the accelerator pedal was depressed however, the vehicle failed to respond. the contact stated that the service transmission warning light was illuminated. the vehicle was not taken to be diagnosed nor repaired. the manufacture was notified of the failures but offered no assistance. the approximate failure mileage was 100,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at 70 mph, the brake pedal was depressed but failed without warning. the contact shifted the vehicle into neutral, depressed the brake pedal and was able to slow the vehicle to a stop. the braking distance was extended. the vehicle was towed to bird kultgen ford (1701 w loop 340, waco, tx 76712) to be diagnosed. the contact was informed that the brake vacuum pump was defective and needed to be replaced. the vehicle was repaired however, several years later while driving at 75 mph, the failure recurred. the contact activated the hazzard light while honking the horn to notify other vehicle owners of an issue. the contact drove the vehicle around a hospital parking lot until the vehicle slowly lost motive power. the vehicle towed back to the same dealer where the vehicle was again diagnosed with a defective vacuum pump. the vehicle was repaired however, upon the contact taking possession of the vehicle, the check engine warning light was illuminated. the manufacturer was informed of the failure but offered no assistance. the approximate failure mileage was 37,000.

While in motion and trying to come to a stop the abs light came on and brakes went completely to the floor and barely stopped the car. it’s now stuck that way. abs lights always on and brakes are spongy. also fuel pump whines loudly while car was driving and car dies while driving down the road and now won’t accelerate going uphill. this has happened on many occasions and now it stuck having no power uphill or when trying to accelerate

Check engine light came on. codes indicated a transmission clutch issue. online researching revealed this to be a frequent issue with mt vehicle type. problem consistantly occurs when transmission kicks into passing gear or on prolonged trips (30 minutes to and 1 hour of driving time) using cruise control. this began occurring around november 15th and still occurs if i drive more than 30 minutes. check engine light resets after the car sits unused for a day or two.

Randomly receiving power steering assist fault and steering/car pulls to side sometimes when going over bumps.

Constantly getting a message on dash "power steering assist fault". occasionally a message about transmission comes up but too quick to read. see that ford has done a recall on both of these items but haven't actually issued it yet. my vin is not showing as one affected despite getting these messages. i am hearing some sort of noise that we can not identify and worry it is something with either one of these issues. hard to describe the noise but replaced brakes and rotors thinking it could be that but the noise is still there. worried this could cause a accident. not sure why ford does a recall but doesn't send it out when it is a known problem. usually hear the noise while slowing. message on dash is random but always while vehicle is in motion. doesn't stay on long and happens at least 1-2 a week. started back in december 2019

2013 ford fusion. i was driving downhill on freeway when power steering just stiffened up . i manage to get off at next exit . after i parked, shut off, then restarted vehicle the warning light came on. i had it checked by mechanic and they said the steering gear needs to be replaced 2500.00 this problem is exactly what the current recall is for but they said my vin # has not been recalled. when are they going to include the vin#'s that are actually affected by this problem they are recalling. my car matches the exact information of the vehicles they are recalling.

Driving and door swung open on the one express way almost killed me if i didn’t have my seat belt on.

2013 ford fusion. consumer writes in regards to shift cable bushing safety recall. *ld the consumer requested to be reimbursed for the repairs due to the recall. *js

Tl* the contact owns a 2013 ford fusion. the contact stated that while the driver was driving 40 mph, there was an odor of burning wires that was emitted through the vehicle vent. the driver coasted to the side of the road, pop the vehicle hood and noticed smoke and flame was coming from the engine compartment. a person came and extinguished the fire. the fire department also extinguished the fire and file a report. there was no warning lights illuminated. the vehicle was towed tow yard and then to an independent mechanic and was diagnosed and informed the contact that the water pump, the heads crack due to the extreme heat that spill out oil which cause the fire. the water pump the pulley and heads needed to be replaced. the vehicle was not repaired and was not taken to a dealer. manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall and did not assist. the failure mileage was approximately 90,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving approximately 15 mph, the check engine warning indicator flashed intermittently, then the vehicle vibrated abnormally and stalled. the vehicle was taken to ford lincoln queens service, 92-12 173rd st, jamaica, jamaica, ny 11435, where it was determined that the engine needed to be replaced. the failure was caused by coolant leaking in to the engine which caused the engine block to fracture. the contact also mentioned that the vehicle was previously repaired by the same dealer ford lincoln queens service, 92-12 173rd st, jamaica, jamaica, ny 11435, under nhtsa campaign number: 17v209000 (engine and engine cooling). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 44,000.

For about a month now my coolant has been dropping in the reservoir about every 2 weeks. i had the oil changed today and asked the dealership to check and see what the problem is. they informed me it was leaking around the thermostat housing. this is in direct relation to the recalls but of course they say mine is not part of the recall. i wonder what ford will think if it catches fire and i’m injured and my children sue them! please help i’m on disability and can’t afford the $450 the dealer wants to fix it.

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at various speeds, that there was an abnormal noise coming from the steering rack. the vehicle was taken to jack demmer ford, inc.37300 michigan ave, wayne, mi 48184 where it was diagnosed that the whole steering rack needed to be replaced due to the electric steering rack motor. the vehicle was not repaired. the manufacturer was contacted and the contact was informed that the vehicle was not subjected to any recalls. the vin was not included in nhtsa campaign numbers: 15v250000 (steering), 13v232000 (steering), nor 19v632000 (steering). the approximate failure mileage was 115,000.

I put the rear driver side rear seats down (the 60 of the 60/40 rear seats) and the seat will not come back up. the middle seatbelt is locked in position making putting the seat up impossible. the vehicle was stationary on a level surface.

I try make this complaint twice now an gives a error this is serious my car is being stalled on highway due to purge valve an today the car is making a noise from the gas tank from what i’m told my car turned off because of this purge valve me an my kids could have been hurt i’m not the only one who thinks this should have been investigated along time ago people have made complaints online about the same issue i’m having !! i just replaced my fuel pump at delearship not long ago now this issue ! do have video of the car making this noise from gas tank an alsocar is releasing a strong fume smell

I have had 2 door latch failures on my vehicle within 7 months of each other. the first one was my driver door, 2nd failure was my rear passenger door. i contacted ford motor corporation, and they advised me these were supposedly already fixed under the recall that the vehicle previous had. the first door latch failed on 07/06/2019, the 2nd failure happened on 1/19/2020. the failure has caused the doors open and not latch close even when the vehicle is in motion. i have had to pay for both of these repairs out of pocket when it is clearly a safety issue. my rear passenger door is rarely used, i do not have children and i do not open that door often. my driver door opened on me when i was going around a corner at 45 mph, and the rear passenger door opened on me as i was parking in a spot going about 3 mph. ford advised me they will look into this - but this causes unexpected financial strains for the repairs, and makes me concerned about the other 2 doors in my vehicle that are not recently repaired.*dt *dl

Tl* the contact owns a 2013 ford fusion. the contact stated that while driving at 55 mph, the vehicle engine revved with the see manual warning light illuminated. the contact managed to veer to the shoulder of the road and turn the vehicle off. the vehicle was restarted and it resumed to normal. the vehicle was taken to the dealer (camacho mitsubishi 401 auto vista dr, palmdale, ca 93551 (661) 344-1000) where it was diagnosed that the transmission failed and needed to be replaced. the vehicle was not repaired. the failure recurred. the manufacturer was made aware of the failure and informed the contact to contact nhtsa to place a complaint. the failure mileage was approximately 98,069.

The power steering system went out due to a manufacturer defect in the rack and pinon electrical board. this was not due to wear and tear on the car, but instead due to poor manufacturing of the part. the rack and pinon electric board should never fail, and is very dangerous. the power steering system went out twice, once while driving on the road during a snowstorm and another while parked in the driveway. very unsafe to have this happen while driving as the steering wheel is impossible to turn.

Tl* the contact owns a 2013 ford fusion. the contact stated that after starting the vehicle the message “steering assist failure” had displayed and the steering wheel was difficult to turn in either direction. the cause of the failure was not yet determined. the manufacturer and local dealer were not notified. the failure mileage was 43,000.

While turning onto my street, to go home, the steering wheel locked up and a message popped up saying steering power assist fault.

The steering wheel is getting stuck it feelslike which made me rin off road i also had to cut seat belt on back seat cause it wouldnt raise up. also fuel pump is going out and this is not right.

While driving and sometimes when the vehicle is changing gears it shifts extremely hard. has done this since that car was bought. brought to the attention of the ford dealership where it was purchased but they say nothing is wrong even once transmission repairs had to be done because of the issue they still claim no fault.

My 2013 ford fusion power steering failed, get power assist failure message as well as lane assist failure message very dangerous

Code p0087 fuelrail/system pressure too low

The vehicle was in motion on the streets when we lost steering power.

My 2013 ford fusion has an epas steering system. girlfriends took the car to wisconsin over the weekend before the blizzard and noticed the steering got a little tight. next day after an oil change was done and the vehicle was back in her parents driveway she went outside to go pick up our daughter and the power steering completely went out. she was not driving at the time of the incident but there were no warning of power steering not working when this happened. vehicle became very hard to steer and she was not comfortable driving it home. 4.5 hours away. i left saturday night at 9pm and got to wisconsin around 1-2am switched out vehicles with her and drove my ford back to fargo returning at 9:45am sunday morning. two warning lights are on about the power steering system and along the drive i noticed that its not just hard to steer the vehicle but it also likes to steer itself a little left and right at random times.

Transmission started slipping really bad even down shifting so hard felt like u hit something luckily i had an extended warranty so it should be covered. it's been 11 days i still haven't gotten my car back. looked online seems like a lot of people have this same problem. i think ford should be investigated for another potential faulty transmission

The antifreeze started leaking....then it all flushed down...i see there us a recall for this problem...my car should be on the recall list....i only noticed when car was parked

Power steering gave out. i was driving in a rural area and the car became extremely hard to turn, and upon starting the vehicle, very very tight steering wheel

****note - need more information. email not valid**** tl* the contact owns a 2013 ford fusion. while driving, the vehicle hesitated upon acceleration. additionally, while in reverse, the vehicle moved forward without warning. the vehicle was taken to autonation ford union city (4355 jonesboro rd, union city, ga 30291, (770) 674-6075) where it was diagnosed that the battery was faulty. the vehicle was repaired, but the failure recurred. the manufacturer was not contacted. the failure mileage was 40,000. the vin was unknown.

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle was taken to ford of columbia (115 s james campbell blvd, columbia, tn 38401) where it was repaired per nhtsa campaign number: 17v209000 (engine and engine cooling). after the repair, the vehicle would randomly shut off while driving. the vehicle was taken back to the dealer who indicated that, due to the recall remedy, the engine would automatically shut off when overheating. the contact was also informed that due to the overheating, the engine cracked and needed to be replaced. the manufacturer was notified and provided case number: cas-25222543, but no assistance was offered. the failure mileage was 146,000.

The lock on the passenger side front door broke and the door would not shut. the vehicle was stopped in the driveway. the passenger got out and went to shut the door, but it would not shut.

Advance track, abs, traction control, blindspot, all light up on display. when accelerating car it makes a stalling jerking motion. frequently when applying the brakes it’s jumping forward and making loud noises. also when releasing breaks, it makes a spring like noise. the power steering light comes on and all of a sudden becomes very difficult to steer which is a major safety concern.

Was driving down the highway coolant over heating light came on then i started to lose power as if had no gas. had to pull over to the shoulder

I was driving on a busy street and the power steering quit working while maneuvering around some other driver, and i almost got into an accident. it is very hard to steer now, i have checked the fuses and heard that ford's power steering assist is notorious for failing.

On 02dec2019 while driving during a light snow, wipers on a 2013 fusion se at 43,595 miles failed to operate, lh wiper stayed vertical, rh wiper returned to park in horizontal position. vehicle was taken to james ford in williamson ny where the problem was diagnosed as lh wiper motor failure. repairs were made at a cost of $550.93.

Tl* the contact owns a 2013 ford fusion. while driving at low speeds and making turns, the vehicle stalled several times. there were no warning indicators illuminated. the vehicle was taken to roush ford (5575 keim cir, columbus, oh 43228, (888) 380-0264), but was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 74,075.

I was in reverse pulling out of a parking spot i was in the middle of a roadway when my car would not move anymore. the gear shift had detached from the transmission. i was lucky there was a tow truck mechanic who was able to reconnect it and move my car to safety. it has done this a couple more times since but it is now no longer driveable. in regards to the fuel the car makes a rumbling noise from the gas line, and makes the car fill with the smell of fuel. when i put the gas nozzle into the car a bubble sound and air pierces out.

First time problem occurred was in a parking lot. able to reverse. as soon as vehicle was put into drive engine shut off with no warning. all electrical systems worked. this happened 2 times in a parking lot and a similar situation happened while driving on the highway. no warning lights codes or any warning before vehicle shutting off. when vehicle shuts off only real sign is loss of acceleration

Tl* the contact owns a 2013 ford fusion. while driving 65 mph on the highway, the engine shut off. the contact was able to glide the vehicle to the side of the road and activated the hazard lights. when the contact removed and re-attached the battery cable, the vehicle was finally able to restart. the manufacturer stated that the vehicle had too many miles to cover the repairs by warranty and there were no recalls. the dealer had not been contacted. the contact felt that the manufacturer was stonewalling after finding numerous online complaints. the failure mileage was 75,000.

Tl* the contact owns a 2013 ford fusion. while the vehicle was in the park position, the shifter would move; however, the gear would not change. the contact examined the vehicle and noticed that the bushing was missing. the contact temporarily replaced the bushing with an aftermarket part. the contact took the vehicle to al paker ford west palm beach (located at 1530 n military trl, west palm beach, fl 33409, 561-689-6550) where it was determined that the vehicle was not included in nhtsa campaign number: 18v471000 (power train). the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure, but could not assist because the vin was not included in the recall. the approximate failure mileage was 169,823.

Car stalls at after stopping at red lights and some times after it been shut and restarted for no reason. the local ford dealership has had it for 3-4 days and can't figure out what is going on. no codes are being giving from the car. and this has happened multiple times. this is my daughters car and this issue has almost caused her to be in an crash due to it stalling at an intersection!

Tl* the contact owns a 2013 ford fusion. while driving various speeds, the vehicle slipped and jerked when the brake pedal was depressed. there were no warning indicators illuminated. the vehicle was taken to an independent mechanic who referred the contact to a local dealer. the contact called bell ford (2401 w bell rd, phoenix, az 85023, (602) 457-2144), but the vehicle was not diagnosed or repaired. the manufacturer was contacted and did not assist. the failure mileage was 160,000. the vin was invalid.

The power steering light was coming on and then going off within seconds on the evening of 11-15-19 and the morning of 11-16-19 we get in the car to start our day and the steering wheel is completely locked up. we had the car towed to the dealership and was told that the steering gear has failed and needs to be completely replaced. i authorized the work to be done and it was completed on 11-19-19 but my problem is there is a recall on this issue in all states that get snow and ice because the problem is caused by the salt used to treat the roads but for some reason the state of virginia is not listed. we have also seen this light flash on and back off this morning 11-29-19 and this is after we have paid $2133.48 for the repair of this problem, so the replacement was done wrong or the parts are not good this is a very scary situation at anytime but more so now that we are going into the winter season.

Started my car (2013 ford fusion 37,691 miles) yesterday morning and had a "power steering assist fault" message on my display. . power steering was completely gone. luckily i was still in my driveway and not on the road when this happened. i've had no problems previously with power steering. apparently there was a recall on 2013 fusions for power steering failures. i called ford and they told me that recall was vin specific, and my vehicle was not affected. i found a lot of complaints online about this same issue on low mileage 2013 fusions that were not covered by the recall. obviously they did not identify all of the affected vehicles.

Power steering failure warning came on and lost power steering. car was stationary when the warning came on.

This vehicle was brought to brondes ford in maumee ohio several times to report the coolant level dropping. dealer could never find anything wrong. on 5/9/17 vehicle went in for an oil change and dealer marked coolant level was fine, did not add any. brought vehicle back on 5/13/17 reporting coolant low. back in 11/6/17 for low coolant. dealer found nothing wrong and topped off. 2/9/18 - dealer performs recall 17s09 vehicle brought back again as coolant is dropping. - dealer finds small leak in o-ring and repairs. 11/24/19 - i open the hood to find the coolant bottle completely empty with no warning message, check engine light, nothing. this was the whole purpose of this recall to prevent overheating and fires which is shown as completely ineffective on this vehicle. i request intervention by nhtsa as the fix propsed by this recall is shown as not working.*dt the consumer stated the dealer found that the low coolant and the check engine message were turned off. the were unaware of why or how the messages were turned off.*js

The vehicle displayed a warning message "steering loss stop safety". the steering was not working at the time and i didn't know what do. the steering wheel is very hard to turn it around. it is very dangerous to drive.

2013 ford fusion began leaking coolant & eventually overheated! owner had to repair hoses & spark plugs.

"steering assist fault service required" i have a 2013 ford fusion and this light came on. i have lost any and all power to my steering. i can still drive it, but it is very hard to turn the wheel in any direction unless i give it gas. i called ford to see if this was under warranty, but they told me that they needed to look at it before they can tell if there were any recalls. they also charged me $150 and then proceeded to tell me that it needed $4396. half of that amount was to replace the rack & pinion. they never even told me if there were other recalls. after doing extensive research on the internet, i have seen many complaints about the "steering assist fault". i am 20 years old and i am in the navy stationed in norfolk, va. i bought the car in michigan so it has seen winters and salt from the roads. is the ford dealership that i took my car to trying to get out of taking care of the recall? i called my mother in laws mechanic and he told me that he could get all the parts for me himself for less then $800. but i have a $4300 bill?? i am on military pay, i don't have that kind of money!

The engine stalled couple times under low speed in the parking lot. happens each time after engines starts for 5 to 10 min. stalls only under low speed. have no recalls. saw forums online that many people complaining about this issue when the vehicle hits around 5 years. one of them even got t boned in the parking lot. went to dealership to troubleshoot many times. as it turns out, like all the people in online forum, the low fuel pressure sensor was faulty. causing the engine computer to shut off the engine. changed the throttle body before finding the low fuel sensor issue. cost a lot of money to trouble shoot power train issue. not covered under warranty. very disappointed.

Recently, i have been having issues with my electrical system/acceleration. i have a hard time getting my max a/c light to stay on and sometimes my radio display is delayed of coming on. also, sometimes when i start my car, the dinging sounds distorted like my battery is about to die and i have a hard time starting the car. i started to think my battery was going bad but then one day i was driving down the road (in motion), my car was still running and no warning lights displayed, but i lost all acceleration. i had to limp my car to the nearest parking lot as i could not get any gas power. i turned my car off and immediately turned it back on and it worked just fine. then a couple weeks later it did the same thing. i again had to shut it off, restart, and it worked fine. i have not had that issue since then but it is still worrisome. luckily i was not put in danger especially since my 6 yo son was with me. i would hate to think of the outcome if this happened on the interstate or somewhere when i could not easily pull over to the side of the road. is there a recall on this?

While driving at 30 mph light came on that engine coolant is overtemperture. had to shut down the car as i was loosing power. contacted ford and told them that exactly what is in the 2012 recall of the engine overheating is what happened to me. they said at this time there is nothing they can do.

The car stalled while driving at highway speeds without enough warning or time that would normally be required to bring it to a safe stop. luckily i managed to avoid a catastrophe on this occasion. subsequently, while i was waiting for a tow, i managed to get the engine started. but the stall reoccured a few minutes later (this time i was wiser and had moved over to surface streets). this on-off pattern would repeat itself several times. i never drove it on the highway again, after the first occurrence. for the sake of safety, i had it towed to the dealership for diagnosis.

Was told that i needed to replace my lug nuts because of swelling. my tires have not been rotated because ford claims they cannot get the nuts off. was told to go buy from pep boys. they do not have the nuts for my vehicle. if ford knew about this defect why aren’t they doing something about this. why does the consumer have to go searching for replacements. my car only has 30,000 miles this should not be happening and is unsafe. i was told i could buy new rims and i wouldn’t have that problem anymore. ford should be replacing these nuts for their customers. not like it’s our fault this has happened. help!

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle overheated and was towed to fox ford lincoln (2501 n elston ave, chicago, il 6047, (773) 687-7800). the vehicle was diagnosed, but the results were not disclosed. the vehicle was not repaired. the vin was included in nhtsa campaign number: 17v209000 (engine and engine cooling). the manufacturer was made aware of the failure and provided case number: cas24812891. the failure mileage was approximately 120,000.

Cylinder head leaked oil cause fire

This is a follow-up to a previous complaint i made in 2017. this is in response to the new steering gear recall. i previously paid for this repair in 2017 on a 2 year old car. the nhtsa number is 19v632000. ford is denying that my car is part of the latest recall and cannot tell me why. i believe ford is knowingly excluding cars from the recall that previously paid for the issue because they don't want to reimburse the high dollar amounts. i am on the hook for $1700.00+ repair and 100% believe my car should be in this newest recall. i read all the documents and my car matches the model, year, build dates, and site build location. it also is registered in one of the high corrosion states listed in the recall. no one can tell me why my car is excluded even though it matches 100% to the affected vehicle description in the recall. i know i am being treated unfairly as my car should be included and isn't. no one at ford can tell me why.

Tl* the contact owns a 2013 ford fusion. while driving in inclement weather, the climate control and windshield defroster became inoperable. the failure also caused the windows to become inoperable. the contact stated that the failure was intermittent. the vehicle was not diagnosed or repaired. gengras ford (225 new britain ave, plainville, ct 06062, (860)793-8885) was contacted via phone and informed of the failure. the manufacturer was notified of the failure. the approximate failure mileage was 38,000.

Tl* the contact owns a 2013 ford fusion. while driving various speeds, the vehicle shook, vibrated, and the rpms increased when the transmission switched from second to third gear. the cause of the failure was not determined. sheehy ford lincoln of gaithersburg (901 north frederick ave, gaithersburg, md) and the manufacturer were notified of the failure, but no assistance was offered. the failure mileage was 28,350.

Frequently, when driving and the car has to idle- in traffic, at stop lights, etc.- the engine will stutter and shut off. this will happen repeatedly until the engine is driven at an increased speed.

Tl* the contact owns a 2013 ford fusion. the contact stated that the steering wheel failed to move and the "power assist fault" message was displayed. the contact called hardy family ford (1255 marietta hwy, dallas, ga 30157, (770) 445-8891) and informed them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was called and referred the contact to the local dealer and nhtsa. the failure mileage was 101,000.

The gear shift on the vehicle has broken twice i've had it temporarily fixed to hold it over. but it's dangerous for is saying they don't have a recall on my model but the recall they have on the gear shifts fits exactly what i'm going thru.

Tl* the contact owns a 2013 ford fusion. while driving approximately 35 mph, "add engine coolant" displayed on the instrument panel. the vehicle was driven to its destination and parked for eight hours. when the vehicle was restarted, "engine temperature, overheated" was displayed. the contact stopped on the side of the road, checked the reservoirs, and added coolant. the contact noticed that the vehicle was leaking coolant. the vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 89,000.

After driving my vehicle and i got out, i smelled gasoline. i looked under the car and all around the engine compartment and could not see any leaks. i used a flashlight and a mirror but did not remove any panels. i thought maybe it was just fumes, but the gasoline smell was just as strong after i drove the car the next time. i took it to the dealership and was told that the under body fuel lines just forward of the fuel tank were rusted through and leaking. there is a retaining clip that secures the line and that is where the line was rusted. there was never evidence of a fuel leak other than the smell, because the splash guard that goes under the fuel line was preventing the leak from making it to the ground. i could not smell the gasoline while driving, only after exiting the car.

Tl* the contact owned a 2013 ford fusion. while driving, the contact noticed smoke under the hood, which started out light colored and then became very dark. the contact noticed flames under the hood and quickly coasted the vehicle to the side of the road. the contact exited the vehicle as it burst into flames and burned to the ground. the fire department extinguished the fire and filed a report. the vehicle was still at the scene. the contact called world ford pensacola (6397 pensacola blvd, pensacola, fl 32505, (850) 476-9050) and was informed that the vehicle was included in nhtsa campaign number: 17v209000 (engine and engine cooling). the dealer stated that an appointment would be scheduled and they would call her back; however, they never did. the manufacturer was made aware of the failure and provided case number: cas24690899. the failure mileage was approximately 100,000.

I was driving my ford fusion and pressing the gas when it just came to a stop. it was like gas was not getting to the engine.

Steerin failed: when driving streering when out no power steering cost to replace rack and pioion $3100.00. this car is very unsafe with this problem my son was lucky he was going slow when this happened.

On 10/10/2019, my temperature gauged spiked up to high and instantly dropped back down to normal while stopped at a red light, then the car disabled itself, leaving me stranded. replaced the temp. sensor and added coolant and was able to restart the car. on 10/30/2019 it happened again while driving on city streets, leaving me stranded for a second time, so i replaced the temp. sensor again thinking it was defective. on 10/12/2019, it happened two more times, also while driving on city streets, and with doing more research, i found it stemmed from a manufacturing recall #17s09/ nhtsa recall #17v209, (coolant leaks/engine over heating). on 10/14/2019, i called advantage ford in stuart, fl and was told to bring my car in on 10/23/2019 to have the recalls(which i was never notified of) taken care of. on 10/16/2019, my car started blowing white smoke out of the exhaust and when i called back advantage ford, they told me to bring it in right away. since my car was no longer drive-able, i had to have it towed to the dealer. when i spoke to the technician at ford, he said that they would take care of the recall and replace a hose that was leaking, but that the damage was already done to the engine, probably bad rings (because the coolant leaked causing the engine to overheat gunking up the oil in the engine), and that this was our fault and that i should trade the car in while it still runs! he wasn't sure of what the problem was, nor did he suggest any type of repairs, just that this was our problem. on 10/22/2019, i called ford customer service and reported the problem. i was given a case # and was told that i would be contacted by a regional customer service manager. on 10/28/2019, we were told by the manager that their ford mechanics would have to breakdown the engine to see exactly what caused the sludge and if they are at fault or if this is our problem.

Tl* the contact owned a 2013 ford fusion. while driving approximately 60 mph, the vehicle made popping sounds and smoke appeared underneath the hood. also, the overheating indicator illuminated. the vehicle was pulled over to the side of the road and, within seconds, became engulfed in flames. the fire department was called and extinguished the fire. a fire report was filed. there were no injuries. the vehicle was totaled and towed to a tow yard. the contact called a plus auto sales at 513-759-5470 (located at 9253 cincinnati columbus rd, west chester, oh 45069) where the contact was informed that the vehicle was included in nhtsa campaign numbers: 16v875000 (seat belts) and 17v209000 (engine and engine cooling) the manufacturer was not made aware of the failure. the cause of the failure was not determined. the failure mileage was 90,000.

I was merging on to the interstate at highway speeds when i got a chime and alert on my dash board stating "power steering assist failure". when this happened, my power steering failed and it was near impossible to turn my vehicle. i managed to fight my vehicle off of the highway onto the shoulder. upon restarting my vehicle the message went away and i regained power steering. after researching, there is a recall out for this power steering issue, on the exact same year make and model of my vehicle, however ford is trying to claim my vehicle isn't covered by it. it is obvious they have missed my vin number along with many others, as this is not a coincidence. this is dangerous, and could have killed me and my family. i do not feel safe, and want my vehicle repaired of this recall.

Tl* the contact owns a 2013 ford fusion. while driving 60 mph, the steering wheel failed to move and an abnormal beeping noise was heard. also, the power assist failure message was displayed. the contact called an unknown dealer and informed them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was contacted and did not assist. the contact stated that the failure was due to the power steering. the failure mileage was 138,088.

Tl* the contact owns a 2013 ford fusion. while driving 60 mph, the vehicle stalled. when the vehicle was restarted, the gear would not shift. the vehicle was towed to an independent mechanic for diagnostic testing and the contact was informed that an unknown piece in the transmission was causing the gear not to shift and that the transmission needed to be replaced. the vehicle was not repaired. the vehicle was not taken to a dealer for diagnostic testing or repairs. the manufacturer was made aware of the failure and stated that the vin was not included in a recall or warranty. the failure mileage was approximately 125,000.

When driving the vehicle will give a notification in the dash about low coolant- service required. the vehicle will then “shut off” in the middle of no (highway, city road, or even parking lot) where and will say it’s over heated. turn the vehicle off and then back on and it runs just fine for over 20 minutes and does it again. had taken to the local ford dealership and they “fixed” the problem that lasted a week- they changed the thermostat, hoses, sensors.

Tl* the contact owns a 2013 ford fusion. the contact stated that the driver's seat belt did not restrain properly. also, the engine overheated and white smoke appeared from the exhaust pipe. the vehicle was taken to citrus motors ford (1375 s woodruff way, ontario, ca 91761, (855) 451-7126) and was informed that the mechanical safety failures were included in an unknown recall and the vin was not included. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failures and provided a case number. the failure mileage was approximately 75,000. *bf *tr

Tl* the contact owns a 2013 ford fusion. while driving 50 mph, the vehicle shifted into low gear. while attempting to shift into park, the vehicle failed to engage and continued to move. the emergency brake was applied to stop the vehicle. there were no warning indicators illuminated. the contact called bull valley ford (1460 s eastwood dr, woodstock, il 60098, (815) 338-6680) and informed them of the failure. the vehicle was taken to an independent mechanic who stated that the bushing needed to be replaced due to corrosion and the steering linkage fractured. the vehicle was repaired. the manufacturer was contacted and provided case number: case [xxx]. the contact stated that the failure was similar to nhtsa campaign number: 18v471000 (power train). the failure mileage was 161,546. *bf consumer stated battery was recharged after emergency flasher was discharged. also vehicle was towed and steering linkage was repaired. (“parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”)*jb

Tl* the contact owns a 2013 ford fusion. the contact received a recall notice for nhtsa campaign number: 12v551000 (engine and engine cooling). the contact drove to malloy ford of charlottesville (2070 seminole trail, charlottesville, va 22901, 434-977-7960) and had the recall repair performed. afterwards, while driving 35 mph, the vehicle's extreme heat warning indicator began to flash and made beeping sounds. simultaneously, the vehicle began to lose power. the contact pulled off to the side of the road and shut off the vehicle. the vehicle was towed back to the dealer where it was diagnosed that the cooling valve and sensor were defective. the contact paid to have the vehicle repaired. after the vehicle was repaired, the contact continued to experience the same failure on multiple occasions. the manufacturer was notified of the failure and agreed to pay 50% towards the cost of a new motor. the contact was also informed that they could not guarantee that the failure would not recur despite having a new motor. the vehicle was not repaired. the failure mileage was approximately 60,000.

Takata recall. i had a rear end accident with front end damage also. the airbags did not deploy at more then 40 plus mile inpack what happen? car was stationary waiting to make a left hand turn on a highway. help!

Recall # 15s16 on my 2013 ford fusion titanium vin # [xxx] for door safety latch replacement. ford marked this "important safety recall june 2016" on jan 13, 2018 i took my above mentioned vehicle to gibbons ford 704 martin f. gibbons blvd, dickson city pa 18519 service advisor was 128 [xxx]. my mileage was 52616 upon drop off. upon pick up i was informed tech verified recalls and tech verified proper operation as per recall 15s14. h door latch replacement all open recalls be. on approximately 07/19/19 while enroute to work my front passenger side door flung open with great force that startled me. i pulled to the side of the road and tried to secure the door but the door bounced back open. once again i tried to secure the door and it failed to secure. the vehicle door was secured using rope that was tied around the door frame from the front passenger door to the frame of the back passenger door. skip ahead to 08/06/19 the earliest day coccia ford 577 e. main st wilkes-barre pa 18702 could look at the vehicle to determine the problem. mileage dropped off at 66098. skip ahead 08/07/19 service manager frank dominick states on my paperwork that rf door latch needs to be replaced. frank [xxx] also states that vehicle does not comply with the door latch recall. he then states no tsb's or ssm's found for this concern. the part that was put on my vehicle by coccia was be8z 5421812b description latch $158.55 i was then charged for labor $104.95 the line total was $263.50. i had no other choice other than to pay this very steep bill. i paid and obtained the defected part. i the customer tried to plea my case several times to coccia ford and ford service. i asked several times upon multiple calls to speak with a supervisor. ford service failed to connect me to a supervisor each and every call. i am asking to be fully compensated for the safety recall defect. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Two weeks ago i was heading to work. right before i got on the highway my car began to smoke. no alarms went off, so i pulled over to see what it could be the reason my car started smoking. when i lifted up the hood smoke came rolling out and i seen fire under the engine. i called 9-1-1 and they send the fire department out to put out the fire. car is total lost

I called ford before and the guy on the phone said that the recall was vin specific and my vin had not been included. although, the same issues they are saying is happening is happening with my car right now. i put it in park it drives, i do use my emergency brake at all times now, i put it in reverse it goes forward, i put it in neutral it reverses; if there were an emergency currently i am not able to hit the gas and reverse and the brakes seem to shudder when stopping. i have had to finagle my way since this started happening until it's my turn to get my car serviced by ford for a recall. and this will be the second appointment since it was repaired for recalls earlier on in the year.

Notice sent (may 2019) stating that the bushing in the transmission shifter cable may degrade over time. this may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. if the driver attempts to shift to park in this condition, the transmission may not be in park position even though the shifter position indicates the vehicle is in park, and the "transmission not in park" warning may not appear. this could result in unitended vehicle movement, increasing the risk of injury or crash. i was told to bring my car (8/19/19 )but was told that the parts were not in. no accident has occured as of 8/19/19.

Tl* the contact owns a 2013 ford fusion. while driving 15 mph, the overheat temperature warning indicator illuminated. the contact stated that the vehicle was running hot. the contact noticed that there was no temperature gauge to indicate that the vehicle was running hot. the contact had to pull up the digital dash display of the temperature coolant to see the coolant temperature. when the contact turned on the air conditioner to cool the temperature down, the temperature gauge indicator turned off and returned to normal. the contact also stated that there was no coolant sensor in the vehicle. in addition, while driving, the contact had to turn the air conditioner back on, but it did not turn off the temperature gauge indicator. also, the check engine warning indicator illuminated. furthermore, while driving up a hill, the engine began to shake and the temperature and engine warning indicators illuminated. the contact waited a while before restarting the vehicle and driving off. the contact stated that the coolant level was fine when the vehicle was serviced in june. the contact stated that there was no coolant sensor to warn that the coolant level was low. the contact was a former ford technician and diagnosed the vehicle. a cylinder head temperature overheat code appeared. the dealer was not contacted and the vehicle was not repaired. the manufacturer was notified via chat and referred the contact to nhtsa. the failure mileage was 95,000.

Was driving in town (less than 45 mph) when i turned a corner my back door came open on its own. thankfully, my 5yr old was buckled in tight his booster because he was sitting right there. there was no ajar lights or sounds that the door may have been open while i was driving. the last time the door was closed, it latched securely and was not an issue. the door now will not latch at all, it will close but the latch will not hold it closed. there was a recall repair already done on this vehicle for the very same problem (recall # 15s16) in 2016. so this would be a reoccurring failure after the recall repair was completed. ford will not take responsibility for the 2nd repair of the very same failure as the original recall, since it was 3 yrs after the first repair.*dt*jb

Car lost power steering after driving in rain. there are recalls for power steering on this model year, but dealer tells me mine isn’t part of it. recall needs to be expanded

3 out of 4 of the doors latches have stopped working within 1 year span. the doors do not close. vehicle was stationary/parked. door was opened to allow entry and then would not close or lock.

Car struggles to crank after fueling up. it does not matter how much gas i have it will have to turn over three plus times to crank. researched and numerous fusions have the same issue. it could be the purge valve. i have ordered the piece to put on soon.

Tl* the contact owns a 2013 ford fusion. while driving approximately 40 mph, the front passenger door unlatched and swung open. in addition, the "door open" indicator illuminated. the contact called autonation ford union city at 770-674-6075 (located at 4355 jonesboro rd, union city, ga 30291) and was informed that the vehicle was repaired per nhtsa campaign number: 16v643000 (latches/locks/linkages) in 2016. the manufacturer was made aware of the failure and confirmed that the recall repair was performed. the vehicle was not diagnosed or repaired. the failure mileage was 72,000.

Tl* the contact owns a 2013 ford fusion. the contact took the vehicle to brown's auto world (2634 hope mills rd, fayetteville, nc 28306, (910) 307-7361) to be serviced per nhtsa campaign number: 17v210000 (latches/locks/linkages). after the repairs were made, while driving 25 mph, the passenger door opened on its own. the contact took the vehicle back to the dealer and had the door latch replaced a second time. soon after the second repair, the driver's door experienced the same failure. the driver's door was not repaired. the manufacturer was not notified. the failure mileage was unknown.

Replacement of lug nuts after 60,000 miles. the lug nuts are known to wear out and then need replacement at a cost of @$150. makes no sense. i need to replace the fuel vapor separator (9d289). this will be the third one on this car at @ $400.

While operating my vehicle from a stop to a rolling position, the transmission is not propelling the car forward like it should. i compare it to a manual transmission scenario where the clutch isn't released all the way, so the rpms rev-up, but the car moves forward a very slow pace. this has been going on for about 2 months now. nothing seems to resolve the issue. this occurs everyday, regardless of engine temperature or weather.

My vehicle was parked in front of the gas pump. when i got ready to leave the store i tried to put my car in drive. the shifter would not move out of park. on the dash it showed the car was in neutral and the car acted as if it were in neutral. the emergency brake had to be put on once it was pushed away from the gas pumps. the car then had to be towed home because there was and still is no fix for the recall on my vehicle. the recall was issued in may and there is still no remedy but tge dealership insisted that i pay out of pocket for a temporary fix then be reimbursed later....if there was any kind of fix even a temporary one my vehicle shouldve just been fixed. i am not at fault here.

Passenger side door will not latch properly. door will not close at all.

Tl* the contact owns a 2013 ford fusion. while driving, the contact noticed that the air bag warning indicator was illuminated. as a result, the vehicle did not pass inspection. the contact was concerned for her safety that the air bag might not deploy in the event of a crash. herb chambers ford of braintree (75 granite street, rte 37, braintree, ma 02184, (781) 848-1350) was called and a diagnostic appointment was scheduled. the vehicle was not taken to a dealer and was not repaired. the contact received a recall notice for nhtsa campaign number: 14v597000 (air bags), but she never took the vehicle to be repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 125,175.

My 2013 fusion has a door latch that is broken. according to recall 15s16 this should be covered under a recall but, according to ford, this is not a covered vin, yet my vehicle was built in the same factory as the stated recall (hermosillo in 2013), therefore, should be covered. my vehicle is currently not safe to drive because of this issue.

While i started reversing towards my driveway entrance my vehicle got completely paralyzed as i changed gears from drive to reverse, my steering wheel, brakes and shift gear stoped responding, i managed to carefully move my car to a safety location but i was in a dangerous situation when i had to let my car slide down the road of my house in order to let the traffic (i had unintentionally caused) carry on. i then, put my cars emergency brake on and called my mechanic. luckily for me, this all happen infront of my house, actually, after the 2 hour drive i had finished coming from, my concerns are what if this incident would have happen outside of my town, or in the highway, my safety and even my own life was on the line for a few minutes, i can only be lucky for so long. a couple days after, i came to find out i did not have one recall incomplete but 3!, even more shocking, i did not receive notices for any of the 3 recalls from my cars dealership. i went to them immediately and now am waiting for them to call me back to schedule an appointment i been trying to make already for the past week but till today, i have yet not received a date.

Vehicle does not shift to next gear picking up speed or some times going down hills will not shift to higher gear car only has 45000 miles on it still. and on high way it has down shifted hard at 70 mph then up shifted back to the right gear

The lug nuts swelled causing us to have to purchase a special tool to remove them and then to replace all of the lug nuts to prevent any more issues. this is a well known issue with ford, who will not correct the problem. there was a lawsuit on this.

Ford has yet to remedy a solution for the transmission cable shifter on the ford fusion. my vehicle shifter is in the park position, however, the dashboard displays that the car in in neutral. previously, i had parked my car, shut of the ignition and exited. my car proceeded to move back and struck my husband's car. luckily, it was only my husband's car and not another vehicle, object, or person. this issue initially was announced in july of 2018. i received a letter in the mail of may 2019. currently, my car will no longer operate. the shifter will not move at this point, therefore, i'm unable to operate my car. when i contacted multiple ford dealerships in the area, as well as corporate, i was told that there is nothing that can be done at this point and that ford will administer an additional letter when the issue can be addressed. months have passed and ford has done nothing. the safety letter advised, that ford's "commitment, together with your dealer, is to provide the highest level of service and support. sadly, this is not the case.

Tl* the contact owns a 2013 ford fusion. the contact stated that the failure codes regarding evaporative system leak, power train (fuel and air metering) and power train (auxiliary emission control) were illuminated. the contact called an independent mechanic and notified them of the failure. the vehicle was not diagnosed or repaired. a dealer was not contacted. the manufacturer was notified of the failure. the failure mileage was 77,000. *tr*jb

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle overheated without warning and was unable to be driven. the 'engine coolant over temperature' warning message illuminated. champion ford lincoln (140 southtown blvd, owensboro, ky 42303, (270) 684-1441) indicated that the recall remedy for nhtsa campaign number: 17v209000 (engine and engine cooling) was provided in may of 2015; however, the failure recurred. the vehicle had to be towed. the contact felt that the vehicle exhibited the same failure as listed in the recall campaign. the contact was uncertain if the recall remedy had been performed. the manufacturer was notified of the failure. the failure mileage was not available.

Tl* the contact owns a 2013 ford fusion. while driving 35 mph, the power steering assist indicator illuminated and the contact lost control of the steering wheel. the vehicle came to a stop when the front passenger rim struck a curb. the contact was able to drive the vehicle home. the manufacturer advised that the vin was not included in nhtsa campaign number: 15v250000 (steering). the vehicle was not taken to a dealer. the vehicle was not diagnosed or repaired. the failure mileage was 59,106.

Tl* the contact owns a 2013 ford fusion. while the contact's husband was driving 15 mph, the driver's side door opened on its own. the driver had to reach over and close the door. the door would not shut and lock. the contact stated that there were previous failures concerning the other doors as well. the contact scheduled an appointment with caviler ford (1515 s military hwy, chesapeake, va 23320, (757) 424-1111) for diagnostic testing and repair for august 1, 2019. the manufacturer was made aware of the failure and did not assist. the failure mileage was 100,000.

Last year, our back passenger door would not latch shut. we did a simple search and found that there was a recall on some 2013 ford fusions for this very issue. when we took it in to the ford dealer, they said our specific vin number was not under recall but that it was a "broken pawl spring tab" which resides inside the car door, that was the issue. we paid for the repair. last week, the very same thing happened to the front passenger door (different door). both times it happened as we were getting into the car while it was still parked. i contacted ford and they said there was nothing they could do since our specific vin number was not under recall. this is very concerning to us because it is obviously due to the defective part and not normal wear and tear. we are also concerned that, according to ford, even if the door does shut, it could come open again without warning. if we are driving down the interstate with our kids in the car and the door comes open without warning due to a defective part, who knows what could happen. since this has already happened to 2 out of our 4 doors, we can only assume it will happen to the other 2 doors. thank you for your consideration. *dt consumer stated front passenger and right rear door latches has been replaced.*jb

Passenger door latch let go during on ramp cornering resulting in passenger door to fly open unexpectedly. this latch was replaced by ford during a previous recall a year ago.

Passenger side door latch broke and flew open on highway expelling contents of passenger seat onto busy highway. dealer stated that the safety recall for the defective door latch was already performed on vehicle in 8/2017. that they "ford" only warantees parts replaced by a safety recall for 1 year or 12,000 miles, so i am responsible for the repair as it is now simply a maintenance issue. when i originally called the service department the guys asked me if i had already had the recall performed. i told him to check the computer and see, that i only bring my vehicle to them, while he was looking he mentioned that they have been starting to see vehicles coming in again for the same repair even after the recall. later he denied ever saying that me. so what is there to stop companies like ford from replacing a part recalled for safety reasons, with another defective part and then simply stating that the warantee on the new part is only 12 months. this makes absolutely no sense to me, is there such a thing as a safety recall on the safety recall or is i go through the motions and my liability is gone? how am i to know if the dealer even did the recall in the first place and not just marked it complete? what are the odds that the exact part that was defective and recalled and replaced would fail again for the exact same thing it was recalled for to begin with? tried ford not just dealer and got the same response on the 12 months or 12,000 miles response.

Tl* the contact owns a 2013 ford fusion. while driving at an unknown speed, the check engine and low coolant indicators illuminated. the contact drove the vehicle home and it was later towed to an independent mechanic who replaced an unknown sensor. the contact later found out that the vehicle was included in nhtsa campaign number: 12v551000 (engine and engine cooling). the dealer was not contacted. the contact called the manufacturer who confirmed the recall and informed the contact to send them the repair receipt. the contact sent the receipt and received reimbursement. a week ago, the check engine indicator illuminated again. the dealer was not called. the manufacturer was made aware of the failure and transferred the contact to nhtsa. the vehicle was not repaired. the failure mileage was approximately 120,000.

The front passenger side door came unlatched while the car was in motion with a passenger sitting on that side and two people in the back seat. the door does not stay shut and one person had to drive it back home on the highway while the other person manually tried their best to hold the door shut the whole time. passengers were uninjured and got lucky that there wasn't another car in the lane next to it while this happened. called north central ford dealership in richardson,tx as well as ford motor company and neither parties are willing to help unless we pay for the door out of pocket as they claimed this specific car was not part of all the recalls that similar fusion's and focus's have been having. this family also owns a 2012 ford focus that same thing happened and was part of the recall and door was replaced by ford. ford refuses to understand and comprehend the severity of this life threatening issue and help their customers so that they can save money. our lives were in danger and it's not a matter that needs to wait till more people die for it to be recalled. it's been 4 days and ford gave us a case number and said they will look into it and we still don't have a car or a solution and this car is still in the house garage.

I went into my local ford dealership for a recall on july 2, 2019 and also told them my engine light was on and my car was overheating. in the last two years my vehicle has had two recalls fixed for this issue. i noticed within the last week not only was the engine light on but as i was driving the car began to suddenly jerk and start to overheat . i called ford customer service and they told me the recall for this issue for this was resolved and completed twice in the last two years... obviously not. i went to pick up my car from the service and noticed it was just sitting in the front outside of the service so i went to find someone for the keys. my vehicle would not start so they had to give me a jump. i asked to speak to the manager because my vehicle has no problems starting when i dropped it off that morning. so the manager came back after a while talking to the mechanic working on my vehicle and said "they had to jump it a few times because it kept turning off". so now i'm upset because he's telling me whoever installed it put in a smaller one than the one that should be there. i told him that's funny because i bought the vehicle here less than two years ago and it hasn't been changed since. now my vehicle will not turn on and has been sitting in the garage ever since because i can't afford the costly repairs.

Hello my name is [xxx] i have a 2013 ford fusion which of i loved until i got a recall letter in the mail so i went to the store one day came out and car wouldn't move then i have to get it towed and that cost me $75 then on that my key got stuck in the engine i can back out a couple days later to run the car cuz it's been sitting and my battery died so i wonder when the part for my car will be ready because that's my mean for transportation for me my kids and work i will take this matter to court if i have it. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2013 ford fusion. while driving 35 mph and making a right turn, the rear passenger door opened on its own. there were no warning indicators illuminated. prior to the failure, the door ajar indicator illuminated. the contact associated the failure with nhtsa campaign number: 17v210000 (latches/locks/linkages). the contact called greene ford (located at 2365 browns bridge rd, gainesville, ga 30504, (770) 532-5620) and notified them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 80,000.

Steering wheel bolt has come loose and started to shake

My car cut off in the middle of the highway now my car is giving me the warning signal transmission not in park. this is the same warning i’m the recall. i’ve been try to get the dealer to fix it since i got the letter 3 months ago but they keep telling me they can’t order the part they are busy. i almost got hit by an 18 wheeler due to this recall not being fixed. it’s been 3 months and ford still has not fixed the recall and i don’t feel safe driving the car. i was driving on to 175 in columbia md when this happened.

Had my oil change/tire rotation done on 08/01/19 and was told i had to get new lug nuts as they were swollen & misshapen. cost of $200 to change them. i thought this is wi, winters are harsh so ok. apparently this is not new according to this website. also have no working airbags as a sensor for the seatbelt is not working. to fix that will be $300+ but i refuse to pay for this as there is a recall in place for that also!! we are loyal ford customers and to find out ford knows about this is infuriating. we are now looking to trade this fusion in (only 75k miles on it) but do we go with another ford or a different make. to have to even ask this question astounds me. ford - fix the problems!!!

Shifter cable recall on the 2013 ford fusion. that exact problem is what is happening to my car, while initially in drive, the shifter cable broke and changed gear by itself. the dealer is refusing to look at it and fix it in a timely manner (roush ford, columbus, ohio 888-380-0264)

My mid seat belt on back seat tightend up, not able to release on the buckle my son got caught i had to cut the belt he was suffocating him, need to replace the belt covina ford said is about $400, to replaced,

Tl* the contact owns a 2013 ford fusion. the contact received a recall notification for nhtsa campaign number: 19v362000 (power train). the contact called crossroads ford at 919-460-5620 (located at 1660 piney plains rd, cary, nc 27518) and was informed that the parts were not available. the manufacturer was notified and was not able to confirm when the parts were to become available. the contact stated that the engine sounded louder than normal without warning. the dealer stated that the vehicle was operating as designed. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was unknown. vin tool confirms parts not available.

Passenger door came open driving down the road, will not latch. ford will not tow the vehicle to be repaired, will not offer us a loaner vehicle. i have rope holding the door closed.

I returned to my park car opened and shut my front passenger side door, then opened the rear passenger door to restrain my grand children in there car seat and then walked around got in the driver side and started my vehicle and the passenger side door ajard light indicator came on. i reach over and pushed on the door and it was not latched. i got out and went to investigate further and realize it would not latch.it looked as though it was shut though it was not. had to call my husband to come and check it out then we had to use a bungee cord to hold it shut. i called service and had them to check it out 7/17/2019 they informed me it was the same problem they had been having with the door latch recall though my vin was not listed. they reported it to ford and ford still did not want to cover the expense or cover it in the recall because i had over 150,000 thousand miles and no extended warranty. this is a one owner call. this safety issue should be covered and all my door latches should be replaced at not cost to me. i did open a cas number with ford customer relations though they didn't seem too concerned, what does my mileage or warranty have to do with a unsafe defective part that ford is aware of? *dt *tp

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 19v362000 (power train). the contact called terry's ford of peotone at 708-258-9200 (located at 363 n harlem ave, peotone, il 60468) and was informed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

I have noticed that the paint in-between the windshield and the roofline. i have not seen this in other cars and it goes all the way down to the bare metal. this is not caused by rocks and other stuff flying up from the road. i am not sure when it started. i just noticed it over time and someone told me that they thought it was a manufacturer defect.

The front passenger door latch failed and the door came open while i was driving down the road. the vehicle was in motion at the time this happened. i was on a residential street at the time. if i had been on an interstate or highway, this would have been a very unsafe situation. apparently there was a recall for this issue in 2015 (recall # 15s16) . ford says the recall was completed on it in november 2015. i bought the vehicle used in may of 2016.*dt*jb

I had a recall done for my engine overheating. now my engine is blown and worthless and i feel this is due to a faulty part put in to fix the overheating problem in my engine.

Left front headlight no longer has power. checked headlight assembly for power continuity. problem seems to be in wiring to headlight assembly or from from fuse box. not sure exactly when it failed but replacement of lamp lead to further diagnostic since lamp worked when placed in right front.

Tl* the contact owns a 2013 ford fusion. the contact received a recall notice for nhtsa campaign number: 19v3662000 (power train). the contact stated that the air conditioner and heater became inoperable and failed to defrost the windshield. additionally, the battery was dead. there were no warning indicators illuminated. basil ford (1540 walden ave, buffalo, ny 14225, (716) 893-1000) diagnosed that the rt module needed to be replaced, but was on backorder. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 80,000.

Was having a slow coolant leak into the engine. was told by ford that it was potentially a cracked cylinder head. took it to a mechanic only to find out that it was not a cracked cylinder head but a warped engine blocked after only 130k miles and 6 years. car has been in shop for nearly two weeks while we try to decide what we need to do.

Tl* the contact owns a 2013 ford fusion. the contact stated that the front passenger door latch failed and caused the front passenger door to open while driving. the contact had to use a rope to keep the front passenger door closed. the manufacturer was contacted and stated that the vehicle was not included in nhtsa campaign number: 17v210000 (latches/locks/linkages). the vehicle was not taken to a dealer. the vehicle was not diagnosed or repaired. the failure mileage was 129,000.

Tl* the contact owns a 2013 ford fusion. while the vehicle was in park, the contact attempted to switch gears and the transmission shifter cable snapped. the contact received a recall notification for nhtsa campaign number: 19v362000 (power train) prior to the failure. the notice stated "continue to safely drive your vehicle if you apply the parking brake before removing the key from the ignition". the vehicle was towed to the contact's residence. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 116,637.

While driving a warning message came up on the dashboard saying steering fault service now. the steering seemed fine for a few miles driving at 70 mph on the highway, but as i slowed down and got closer to home, the steering power deteriorated. as i was turning into my driveway it almost feels like the steering wheel is completely locked. the error message on the dash now says "steering loss stop safety". upon calling ford and checking the vin # at nhtsa is looks like this is not part of an active recall, however cars exactly like mine are part of recall 19s26. i am not sure why my car is not part of it as it matches the make, model and year purchased and i live in pittsburgh pa where we use salt to treat icy/snowy roads. why isnt my vin part of the recall?

Driver side rear door latch suddenly failed while driving at appromately 40miles per hour. door ajar warning lit up in the console. pulled over to try to close the door but the latch had failed entirely. had to secure door with seat belt and drive slowly home will drop it off at dealership because dealership service dept was closed at time of incident.

Service advance trac, traction control, abs, and steering assist fault lights all come on randomly and it becomes extremely hard to steer. when this is going on, the lane keeping system does not work and the turn signal needs shut off after every turn. having no power steering and trying to turn off your turn signal while driving is extremely dangerous. these lights randomly come on and go back off. i live in pa, if this problem happens in snow i have to pull over and wait for the steering to be back to normal or risk my life getting home. ford has not included my vin in a recall that could be the cause of the issues. i have taken my car to the dealership 5 times now for this same problem.

I have had repeated problems with this vehicle, and now it is on my credit record because it is beyond repair, and i returned it to the finance company where i purchased it from. i had to replace the lug nuts because the factory lug wrench wouldn't work, the engine ran hot (regularly) leading to long term engine damage, the transmission had been replaced twice since i began financing the car. the car only had 64k miles when i began financing it, by 77k, the transmission had to be replaced twice (first time in dec.18, and then jan.19), and it still shifted hard (at times) and still made a strange sound. i am involved in a class action suit over the transmission, but the repairs were aftermarket (and media indicates that even the manufacturer is not capable of fixing the problem) in approximately the month of may, 2019, the vehicle also would not start (key would not turn/no lights came on, etc.). i contacted the carmaker, and they had stated that they'd "never heard of this kind of issue before", but they did offer to purchase the vehicle back from me (at market value), but they became disinterested when i told them that i was financing the vehicle from elsewhere.

After putting down the rear seat to make room in trunk for package rear seat could not be returned to upright position because the seatbelt retractor became jammed and seat could not be lifted dealership cost about 700.00 seat was only moved to this position 3 x since owning car and dealership identified problem before he got to car to look at it so this must have happened to others

Airbag light came on. asked dealer to check. they said it looked like a wire had been cut. so they said wouldn't fall under warranty. this makes no sense. it should be covered. i have only had my car to ford dealerships for regular maintenance under their plan since purchased new. airbags have never deployed. i have no idea where these wires are even located. so is this faulty from day one or done while other work regular maintenance or recall work done? why do i need to pay for almost $500 for repair? should be warranty work.

My car shuts down when driving . this is very dangerous i had a close call on my life this more when a car almost rear ended me when the shutdown took place.

After repairing the doors latches in march of 2016 for nhtsa recall 15v-246, the passenger front door would not latch on october 18, 2019. the vehicle was stationary at the time in a parking lot. this is the exact same problem that initiated the recall obviously the replaced part during the recall is also defective. took it in to the dealer to have it replaced for a cost of $347. i have an invoice from the dealer at hand. the invoice is for "replace the cable for latch and handle due to breaking and not allowing proper movement." the part is a cable assembly and the ford part number is ds7z 54221a00 b

I was driving about 45 mph and the driver side door opened on it's own and i can not get it to shut now. when the door opened i grabbed for it and it swung back and smacked my arm and hand and they are swollen bruised and sore. the door ajar indicator light up and the dinging started to alert me the door was open. went to a near by ford dealership and they informed me that my vehicle was not listed on the recall. this has been an ongoing issue with the whole electrical system not functioning properly. one evening i put my car in drive to leave a parking garage and it would go in reverse while in drive (reverse camera is on the whole time) and when i put it in drive it would drive in reverse. i had to drive home with my gear in reverse just so i could drive forward.*dt *tp

Vehicle was in motion in driveway when back passenger door sprung open and would not close back. approximately 2 weeks later while driving on dirt road close to home the driver door sprung open and again would not shut (vehicle was in motion). when attempting to close the door the latch that secures the door to the car will not lock into place. both doors have exhibited the exact failure.

Door latch recall was performed just over a year ago. approx 14 months. (15s16) door latches have a pawl spring tab that may break. this condition will typically prevent the door from latching. in certain situations where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury. service action dealers are to replace all four door latches. this service must be performed on all affected vehicles at no charge to the vehicle owner. however the passenger door will not shut last week. this occurred after the recall has been closed out. i immediately took the vehicle to an authorized ford dealer which then i was quoted the parts and labor of the job. i contacted ford relations stating this still falls under the description of 15s16 however they cannot reopen the recall once it has been closed. the recall 15s16 is pointless if the replacement part isn't going to correct the problem. my door still doesn't latch and may fly open at no warning.*dt contact stated during rush traffic passenger front door flew open.*jb

This ford fusion has been progressively dying as it comes to a stop or when just driving . it has been starting back up immediately but lately seems to not to start as quickly. also strange noise like blowing or puffing sound from under hood. this is on city streets and when slowing down for ramp stops. called dealership and until codes show up they can’t tell us nothing.

On 9/30/2019, after loading my 4 year old into a booster seat adjacent the driver's-side rear door, i closed the door and, as i pulled out of a parking space the driver's-side rear door slowly opened up. i reached back to close it again and it just bounced closed and then open again. finding a place to park, i examined the latch, which would not catch at all when the door was closed. i had to use ropes and bungee cords to secure the door to get home and my 4 year old had to ride in the front seat since i couldn't risk him being in the back with a door that wasn't secure. today, 10/1/2019, i contacted ford legacy in mcdonough ga and they informed me that while there was a recall out for 2013 fusion for latch failures, my vehicle wasn't subject to the recall and i would have to pay $250 for the repair, which is being performed now.*dt*jb

While driving at 70mph on a crowded highway, the electronic power steering went out on my 2013 ford fusion with the error message of "steering loss stop safely", there was no early warning. the message was freighting as i was then afraid to turn the wheel as it said steering loss, not "power steering loss". i pulled over and figured it was power steering and nursed it to a safe place. if i had been turning into a crowded intersection i would have wrecked. according to the diagnosis i need to replace the entire electronic rack and pinion assembly. this was a similar issue with nhtsa campaign number: 15v340000 for the 2012 ford fusion. i contacted ford and they said its not the same issue.

Parked my vehicle today and it was perfectly fine. when i came back out a couple hours later i started it and immediately i got two warning messages on my car stating two of my assisted features were not available and my power steering was completely gone. started doing research into this issue by calling my local ford dealership to see if they could get me in and they said they couldnt today and to call back the next day and try then. started looking online in other forums and research into recalls and noticed a recall has been put out for power steering malfunctioning but my vehicle wasnt listed in the recall by vin number. but year make and model all matched. called my dealership again and they said since my vin doesnt match on the recall list they wont look at it that way. drove my vehicle home with no power steering and ran a couple tests myself, i found out my power steering is electronic. hooking up my diagnostic computer and no codes were found. unhooked my battery for a little bit to try and reset the warnings that were on and that didn't help, i did a check on my vehicle to make sure all of the basics were good, tire pressure, fuses, anything else that could be potentially wrong and everything else checks out. no other warnings are on in my vehicle other than the two about my assisted steering and i cant recall the second one.

Driver door latch, which was replaced under recall 15s16 in feb 2016 at 57k miles, failed to latch in oct 2019 at 108k miles. dealer verified that the broken latch they removed was one of the upgraded parts. door latch worked fine the night before but failed in the morning when i went to close my door and the door bounced open again. car was not in motion or even started yet when the replacement latch failed. car is garaged, no adverse weather that day or the previous night. the replacement part lasted less time than the original working latch that was replaced as a preventative measure under recall.*dt

My air bag light is on and has been on for at least three years or more, i received a recall noticed from ford. when i took the notice to them, they said they could not find the information in their system.

The rear middle seat belt locks up when the seat is tilted down and driven a couple of miles. this doesn't let the rear seat to come back up. the only way to release it is to completely disassemble the seat and the seat belt every time. users unbolting and bolting the seat belt repeatedly can easily lead to unintended errors in reassembly.

I took my car in to watson ford in jackson, ms in 2017 to be recall serviced. they fixed everything..including my door latches. i had to bring it back in june 18 because the front passenger door swing open and my daughter was in the seat & could have been seriously hurt. now, my back door passenger door latch has done the very same thing. i have attempted to talk to the ford company, trying to get them to fix this before someone is hurt but they refuse. i was driving both times & both times my child's life was endangered. they've been rude & unhelpful. i only want to be able to drive safely without my car door flying open. this will be the 3rd problem concerning these door latches. please help

I am writing today to share with you an issue we are having with our 2013 ford fusion. we were driving down the road during the rain. when the power steering abruptly failed. luckily, we did not have an accident. this is the second time this has happened to me. the first time was 7 months ago and we had to replace the rack and pinion both times. there obiviously is a problem with them and i feel something should be done before somone is seriously hurt because of this issue. after doing some research i found that there was a recall on 2012 fusions for the steering rack, but our vehicle was not included in the recall even though it was built at the same plant, during the same time period, as the recall originated from in hermosillo mexico. i sure hope something can be done to stop everyone from having this problem.

After i fill the gas tank and park my car in the garage, i can smell gas. after the car has been driven a few miles the smell goes away. the smell is only present right after i fill the tank up until the fuel level drops down from full. this only started about 2 months ago but has been present every time the tank has been filled since then. there was a recall for this problem (13s04) so i called my local ford dealer to try to get it fixed under the recall. the dealer told me that my vin number is not included in the recall. i am pretty sure this is the same issue that the recall was created to fix so i think that ford should re-look at what cars they are willing to repair. it seems to me that they easily could have overlooked some cars that had that problem.

I was hit from behind while stopped ready to turn in to my drive way pickup hit me about 40 mile per hr.push me across the street into some medal pipes why did the air bag did not go off?????i was on a state highway

My car was apart of the headlight recall in 2013. after the fix the driver headlight was never the same. recently that driver headlight went out when driving at night. to change a headlight it costs $30 per bulb and then a couple of hours of time to remove/replace the bumper at $160 an hour. in my case, it wasn't the bulb but the body module control which handles all the lighting in my car. the headlight is supposed to be at 12 volts, but was at a 9 volts and i'm told it finally shorted. i think this has to do with the headlight repair done years ago. this ended up being a $1000 repair. for a headlight this is a terrible build for consumers.

When car is in motion smoke comes out from engine and from exhaust.

Recall of door locks, fully replaced in 2017. was at work yesterday and the door latch failed just like initial incident. went to close the door & it bounced back like something was stopping it from closing. as per ford they aren't responsible.

Twice in the last 2 week my emergency brake has engaged will i was drivng down the highway. a warning light came on tell my there was a fault with my brakes . so i pull off the high and pulled the lever up then push it down then pulled it up . i did that 3 times to make sure it was not on

Passenger and driver side door latches broke within a couple weeks of each other. the car was parked both times and when exiting the car and trying to close the doors, they do not latch shut and only remain open.*dt *tp

Tl* the contact owns a 2013 ford fusion. while operating the vehicle, a transmission warning indicator remained illuminated and the vehicle shook and vibrated. also, the vehicle decelerated and several unknown warning indicators were displayed. the vehicle was taken to town and country ford (6015 preston hwy, louisville, ky), but the cause of the failure was not determined. the manufacturer was not notified of the failure. the failure mileage was 65,000.

I had the recall done on my vehicle and now i have to fill the coolant every two weeks, its causing my car to overheat. they will not look at it, or fix the issue they created. they as well replaced a piece of the head gasket in which may be a source of it. it's began the overheating issue, what more is going to occur?

Tl* the contact owns a 2013 ford fusion. after the vehicle was refueled at a fuel station, it failed to engage in any gear and the shifter did not move. the contact turned the vehicle off, waited approximately two minutes, restarted the vehicle and it resumed normal operation. the vehicle was driven to van horn ford (1000 e summit ave, oconomowoc, wi 53066) where they just advised the contact to call nhtsa. the manufacturer was not notified of the failure. the vehicle was not diagnosed or repaired. the approximate failure mileage was 82,689.

The front passenger door latch is non functional. a substantial number of 2013 ford fusion vehicles have been recalled for this issue. a ford dealership will not repair the non functioning door latch, they claim my vehicle is not affected by the recall. i am now left with a non operational vehicle due to the doors inability to be secured properly.

To whom it may concern; i’m writing today to share with you an issue we are having with our 2013 ford fusion. we were driving down the road when the power steering abruptly failed. luckily, we did not have an accident. we purchased and have had all of our service done through the dealership. we purchased the vehicle in 2016 with 38,233 miles on it. we had the car towed to the service department at faith’s ford in brattleboro vermont on monday the 26th for a power steering assist fault. on tuesday, we received a call from xxx]service manager, and he informed us that the electric power steering rack has had a premature failure and that the replacement would cost $1900.00. we have contacted the owner of faiths ford and not received a response. after doing some research we found that there was a recall on 2012 fusions for the steering rack, but our vehicle was not included in the recall even though it was built at the same plant, during the same time period, as the recall originated from (15s18) in hermosillo mexico. our vehicle, vin number [xxx] 69,520 miles on it when it failed. we are still making payments on it with over $6000.00 left to the loan and we cannot afford to spend that amount. it was suggested that we contact ford corporate office about the issue which we did, however they maintain that our car was not part of the recall and there is nothing that they can do. they told us to take it to the dealership for a diagnosis, even though we had explained that we had already done that very thing. they suggested we contact the nhtsa and file a complaint. how many other cars are out there that have this same issue but are “not part of the recall.” if [xxx] een driving, she would not have been able to steer it. thank you in advance for any help you can provide us with this situation. sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2013 ford fusion. while driving approximately 70 mph, the "service power steering now" indicator illuminated. the vehicle was taken to elliott ford lincoln (903-572-3486, located at burton rd, mt. pleasant, tx 75455) where it was determined that there was no recall. the manufacturer was made aware of the failure and referred the contact to nhtsa. the vehicle was not diagnosed or repaired. the failure mileage was approximately 115,000.

Initial ignition of the car results in engine stall out post abnormal ignition time. fusion will display "power run active" then "press brake to start". this will repeat after another ignition attempt and re-show the same messages on the dashboard. after a third ignition attempt the engine does not stall out. the problem is not a sudden onset but initial symptoms of the issue is that the car will stall out after 10 seconds of driving. initial re-ignition post stall results in normal function of the car without extra issue. however, this event becomes increasingly common over time until it simply stalls out immediately post ignition. despite multiple trips to a ford certified professional mechanic, no codes are given by the computer which renders diagnosis of the faulty part or cause of the issue near impossible. problem may present itself as faulty alternator, battery, or starter. however, even after replacement of any possibly faulty aforementioned parts the problem still persists.

I contacted my local ford dealer regarding the recall listed for my car: "may 13,2019 manufacturer recall number19s16 nhtsa recall number19v362" i was told that my car had no recall and that i'd have to come in to look into purchasing a entire new shifter linkage cable. this bushing came off once i started the car this morning, tried to put it in drive and the car didn't make it past reverse. after i tried to put the car back into park the car stayed in reverse even thought the shifter was in park. after turning off the car it was unable to be turned back on because the transmission wasn't in park even thought the shifter read it was.

When vehicle sits in the sun all day at high temp, the driver's seat belt will not deploy. the tensioner locks up. after sitting several minutes with a/c on high the seat belt will still not deploy. this is a serious issue making the vehicle unsafe to drive for the driver.

Tl* the contact owns a 2013 ford fusion. while driving 45 mph, the service engine required warning indicator illuminated. the vehicle was taken to stivers ford lincoln (4000 eastern blvd, montgomery, al 36116, (334) 613-5000) where the contact was informed that coolant was leaking into the engine and the engine needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 90,000.

Tl* the contact owns a 2013 ford fusion. while driving, the front driver's door opened independently without warning. the contact coasted the vehicle to the side of the road and attempted to close the door; however, the lock mechanism failed. the contact held the door and drove slowly to her residence. the contact called ted russell ford lincoln (8551 kingston pike, knoxville, tn 37919, (865) 693-7611) and was informed that the vin was not included in a recall. the vehicle was not taken to a dealer and was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 99,707.

The car creates a constant loud air suction noise when accelerated. the sound becomes louder the faster you go when stepping on the acceleration pedal. there is no sound when the car is in idle and rolling without stepping on the acceleration pedal. the car was taken into the dealership for routine maintenance and asked to be drove by dealership to diagnose the sound. there are no warning lights or codes showing up. the dealership could not diagnose the problem.

Engine cylinder head overheats and leaks oil recall driving down the interstate this morning in rush hour traffic my car started shuttering. i was able to get to the side of the road before my dashboard went crazy stating my car overheated. when i got towed to the mechanic they discovered my coolant was leaking and it busted one of my cylinders which put a hole in my engine. when i called ford they stated my vin wasn't included in the recall. i have the exact make, model and engine mentioned in the recall and exactly what they warned would happen, happened, but i was told it was a coincidence. i had no warning whatsoever. my temperature gauge was fine and there hasn't been anything leaking. this is a serious problem. i do not believe in coincidences this big.

Steering wheel suddenly locked up wont turn, advance trak light came on, vehicle cannot be driven

Crashno fireno injuries0 deaths0 when i put the back seats down to carry items the back seat will not go back in place. you have to take the bottom seat out and remove the center seatbelt bolt which is attached to the frame and release the pressure once you do this the returns to a normal position it is a safety issue. the middle seat belt retractor seems defective. it was stationary. this has occurred a number of times.

The hood latch continues to loosen causing my hood not to close properly. i have noticed that many other fusions in my town are driving around with hoods that are not properly shutting as well.

Tl* the contact owned a 2013 ford fusion. while driving 60 mph, the contact noticed smoke emerging from the rear of the vehicle. upon exiting the vehicle, the contact opened the hood and observed flames behind the engine. there were no injuries due to the fire. the fire department was contacted and extinguished the fire. the vehicle was towed to an impound lot and deemed destroyed. the vehicle was not diagnosed. the dealer and manufacturer were not notified. the failure mileage was unknown.

In moderate temperatures, ~40-60 degrees f, the engine will stall just after starting to drive. so in the spring and the fall. it does not occur in the winter or the summer. it usually occurs after the car has been warmed up and driven and then turned off for a while. for instance, if i drive out to lunch, stop and eat, and then start driving again. just after i start moving, say 100 ft., the engine starts running rough and nothing i do will stop it from dying. usually it starts right up and and then it never happens again that drive cycle. only once has it occurred twice in a row. no "check engine light" or codes. had it checked by a mechanic. they changed the fuel pressure regulator, but it did not fix the issue. started occurring in the spring of 2018.

Ford fusion recall - right rear door latch unhooked, the door doesn't stay closed. recall was found on this situation, and front right door had this issue about a year ago and was claimed to be fixed. now rear right door is having this issue and it is entirely unsafe to drive. angela krause ford in roswell was charging around $500 to replace this door latch, even though there was a recall on this incident. the vehicle was staying at their location waiting for a warranty to cover the costs but this did not occur, and we were still charged for a diagnostic fee, just for them to look at the door.

Tl* the contact owns a 2013 ford fusion. while driving 50 mph, the vehicle stalled without warning while the accelerator pedal was depressed. the contact attempted to depress the accelerator pedal again, which caused the vehicle to accelerate at high speeds. the contact regained control of the vehicle and took it to town ford lincoln (700 3rd st se, east wenatchee, wa 98802, (888) 470-0454) to be diagnosed, but the cause of the failure could not be determined. the vehicle was repaired, but the failure recurred. the manufacturer was notified and advised the contact to file a complaint. the failure mileage was 70,000.

My power steering went all of a sudden with no warning. there have been countless recalls for this on my make and model but no recall for my car yet.

Vehicle stalls intermitently while at low speed 0-5 mph. no warning lights come on at panel. happened several times within last month. dealer check reveals no identifyable problems. happened at local intersections creating major hazard to occupants and other vehicles.

Tl* the contact owns a 2013 ford fusion. while driving 50 mph, the front passenger door failed to remain closed and the passenger door ajar warning indicator illuminated. the vehicle was not diagnosed or repaired. the dealer and manufacturer were not notified of the failure. the failure mileage was 85,000.

When in park or driving my door opens up. my door will not lock and it’s not safe driving my vehicle . and it’s airbag singal on the dashboard .

Door latch broken. this time it’s the drivers entry door. this is the 3rd door latch to break after the door latch recall “fix” that was previously performed on this vehicle. this latch broke while stationary, the first broken latch occurred when moving

My driver door is not locking .. do to the door latch recall .. i have not yet got a recall on it .. my door will open while driving..

Swollen, misshapen lug nuts creates unsafe conditions for changing tires after a flat tire on the road. this is my son matthew’s car and i am a co-signer on the title and pay the insurance. he noticed after getting a flat tire while driving in york, pa.

Tl* the contact owns a 2013 ford fusion. while driving approximately 15 mph, the vehicle stalled without warning. also, every time the vehicle was fueled, it would not start. the contact stated that the fuel pump was replaced two years ago by lenoir city ford (775 us-32, lenoir, tn 37771). the vehicle was not taken to the dealer or repaired again. the manufacturer was not notified of the failure. the approximate failure mileage was 96,000.

While decelerating, the rpm jumps up to 4 or 5 and the cars shifts hard. does matter if i am going up an incline or or flat plain road...it happens.

Car will not go in gear.

So what's happening is that every time i open the back seat to put down the seat belt gets jam and wont release and then i have to get a tool to unscrew the entire buckle where the seat belt latches into just to release the seat from being stuck down, not only that when i put the seat back up the belt jams up again. also the car was parked

Similar to recall number: 17v210000. my door latches on the passenger and the passenger rear door will not latch. this first door happened 10/16/18 and the second today 4/13/19. i had the first one fixed as part of my warranty. the second one just occurred. the vehicle was stationary and when the door was closed it just will not latch. the only reason i noticed was that the door indication light said it was open. if i had driven away it could of caused problems.

Similar to recall number: 17v210000. my door latches on the passenger and the passenger rear door will not latch. this first door happened 10/16/18 and the second today 4/13/19. i had the first one fixed as part of my warranty. the second one just occurred. the vehicle was stationary and when the door was closed it just will not latch. the only reason i noticed was that the door indication light said it was open. if i had driven away it could of caused problems.

Tl* the contact owns a 2013 ford fusion. after switching the transmission shifter into park, turning the engine off, and exiting the vehicle, the vehicle rolled down the driveway and into the street. the vehicle was towed to brighton ford (8240 grand rive ave, brighton, mi) where it was diagnosed that the transmission shift cable bushing failed and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure, but no assistance was offered. the contact was informed that the vehicle was not included in nhtsa campaign number: 18v471000 (power train). the contact indicated that the vehicle experienced the same failure listed in the recall. the failure mileage was 125,000. the vin was unknown.

Tl* the contact owns a 2013 ford fusion. the contact stated that the rear driver and passenger seats were folded down in order to fit a bedroom door mirror. the seats raised back up after the mirror was removed; however, the middle seat belt became locked up. the vehicle was taken to heritage ford (209-529-5110, located at 2100 sisk rd, modesto, ca 95350) and the contact was informed that she would be responsible for the seat belt repair cost. the manufacturer was not made aware of the failure. the vehicle was taken to an independent mechanic who repaired the seat belt. the failure mileage was unknown.

Power steering failure message lit up on dash while traveling down the road at approx 40 mph. power steering seemed fine. after parking the car and leaving it several hours, started the car and message came back and car had no power steering assist. i was lucky that i was not traveling down he road when failure occurred.

While operating vehicle, check engine lite(s) 2 come up, code #p0741, torque convertor clutch and p1744, torque convertor cultch solenoid. gas mileage has critically decreased from average of 34 mpg to 22 mpg. engine temperature gauge indicates engine is running cool, radiator fan randomly comes on while vehicle is stopped but running. 3 ford dealers have run computer diagnostics. transmission periodically downshifts, makes a clunking sound. after operating for a few hours on long drives and upon passing a vehicle, warning message comes up, "vehicle loss of power" due to overheating. cannot pass! this transmission as shown in data from consumer's report annual frequency of repair, 2013-present, has a high frequency of repair, also consumer complaints. com. transmission is mechanically flawed. please initiate an investigation and generate a recall of this vehicle. repair is very expensive.

Tl* the contact owns a 2013 ford fusion. the contact received a recall notice for nhtsa campaign number: 17v209000 (engine and engine cooling). the vehicle was taken to ganley ford (2835 barber rd, norton, oh 44203) where it was diagnosed that the leverage was fractured and needed to be repaired before the recall repair could be completed. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was approximately 140,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that the rear seat belts locked without warning. the contact took the vehicle to lake elsinore ford (31500 auto center dr, lake elsinore, ca (951) 471-4100) and was informed that the vehicle was not covered under warranty. the vehicle was not diagnosed or repaired. the manufacturer was contacted and referred the contact to the local dealer. the failure mileage was 93,000. *dt consumer stated had the front seatbelt repaired.*jb

Power steering stopped working. there are numerous recalls for this but apparently not on this vin because it is a 8/2012 build. but it is the same problem they have with over 400,000 other fusions. we were turning around in a parking lot when the steering suddenly became very difficult. the light to check power steering had been on for 5 minutes prior to the failure.

My vehicle had a recall on it in 2016 for the door latches not working. the latches were supposedly all replaced at the dealership after the recall. in september of 2018,i opened my back door and tried to close it and it would not latch again. i had to rope my door shut to get it to the dealership and the supposedly put another latch on that door. on friday march 29 i was driving home from work and my driver side door unlatched on its own again. i tried to shut it as i was driving and had to stop on the side of the highway. i took it to the nearest ford dealership to me and they told me i would have to pay full price for the recall. the dealership i got the car at is too far so i called them to have it towed there but they would not honor the recall. on the morning of april 1 i spoke with ford customer care and that there is nothing that they can do. my car is undriveable and ford will not help with the problem. ford expects me to pay $600 every 6 months when their recalled parts stopped working or not drive my car at all. my door flung open while i was on the road and that is extremely dangerous as i could have fallen out or hit someone and caused a wreck.i believe it is very dangerous to drive my car in its current condition. my door has to be roped shut so that no one will try to steal my car or something out of my car. the door will not even stay closed due to the wind. the recall may have been done but the problem still remains.

Tl* the contact owned a 2013 ford fusion. while driving 55 mph, the contact recognized smoke coming from the rear of the vehicle. the contact pulled the vehicle over onto the shoulder. when the contact opened the hood, something fell from the engine onto the ground and the engine caught fire. a police report was not filed. the fire department extinguished the fire. there were no injuries. the vehicle was totaled and towed to a tow lot. the dealer and manufacturer were not made aware of the failure. the cause of the failure was not determined. the failure mileage was 16,000.

The shifter cable bushing failed,causing inaccurate gear selection,resulting in car rolling down my driveway, crossing the street and crashing into my neighbors tree. damage included the rear bumper, the tree, no one was hurt but it could have been a lot worse. ford has a recall for the same year, and model, but insist that my car is not in the list. this incident has cost to date almost a thousand dollars to fix. the loss of confidence regarding the safety of this vehicle cannot be monetized.

Tl* the contact owns a 2013 ford fusion. while driving, the vehicle jerked. there were no warning indicators illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that there was an electrical failure and the transmission needed to be reset. in addition, the front lower control arms on both sides of the vehicle detached. the dealer and manufacturer were not notified. the vehicle was not repaired. the approximate failure mileage was 124,973.

The drivers seatbelt light and warning to not work and it has tripped the airbag light. you have recalled some ford fusions for this exact problem. yet i am having that exact problem and your saying it wasn’t my vin. not quite getting why

I was driving on a highway and about to cross a bridge when the steering wheel would not turn without considerable strength.

After i drive the car, and turn it off, then come back 30-45 minutes later, and start the car up, the engine shuts off or i drive it 200ft., the car shakes violently, and then turns off. this has happened to me while parked and while moving in bumper to bumper traffic. this has happened multiple times over the last few months. the issue seems to only happen when the car is stationary or moving at low speeds.

Tl* the contact owns a 2013 ford fusion. while driving 60 mph, the steering failed. the contact had to use force to steer the vehicle and the power assist warning indicator illuminated. airport ford (8001 burlington pike, florence, ky 41042, (859) 371-4750) diagnosed and repaired the steering bolts. the manufacturer was made aware of the failure. the failure mileage was unknown.

Ford fusion 2013 while driving fuel gas cap will make a noise of air coming out, if it continues the car will turn off even when driving or stationary on both highway and street has happened more than 4 times ford agency said they will not fix it

On a wet, rainy day, i lost power steering assist completely, luckily at about 20 miles per hour. days later, a bolt had to be replaced which they did free of charge. the power steering cost me $1730.50.there are recalls on this for other 2013 fusions. why not mine?

Yesterday on july 2nd, 2019 i picked my friend up from the airport. as we were driving home the door literally unlatched on the passenger side. the door wouldn't close. it was like a malfunction. i checked to be sure that nothing was in the way to prevent it from closing and there wasn't. i contacted the ford dealership in my area and was told they have a recall on this issue on 2014 and 2015 but not on my 2013 which is ridiculous. i did research and noticed that on (march 27th, 2017) there was this same recall on the 2013. now i'm being told that i have to pay $400 due to my warranty running out a week ago. i'm currently using my seatbelt to hold the door shut due to this being my only mode of transportation

The vehicle loses power steering upon start up. three warnings come up: : steering assist fault, service advance track, and hill assist. this is an intermittent, but consistent problem which increases in frequency and duration, lasting as much as 20 miles at a time. the vehicle has been to the dealer multiple times over more than 2 years without a successful diagnosis and repair.

Vehicle instrument displayed that the vehicle was overheating. vehicle was returned to dealer and thermostat along with coolant sensor were changed. vehicle was driven less than 2 miles and overheated again. vehicle returned to dealer. dealer advised that the engine failed, and needed to be replaced. dealer is replacing the engine.

Tl* the contact owns a 2013 ford fusion. while driving at an unknown speed, the vehicle stalled without warning. the contact was able to restart the vehicle after several attempts. the vehicle was not diagnosed or repaired. crown ford (located at 256 swain st, fayetteville, nc 28303, (910) 920-9614) was called and stated that there were no recalls associated with the vehicle. the contact stated that the failure recurred several times. the vehicle was not included in nhtsa campaign number: 13v227000 (fuel system, gasoline). the manufacturer was notified of the failure. the approximate failure mileage was 144,488.

Tl* the contact owns a 2013 ford fusion. while driving approximately 65 mph, the message center displayed "coolant level low". the contact added coolant and continued driving. the contact also mentioned that the vehicle was evaluated and repaired per nhtsa campaign number: 17v209000 (engine and engine cooling) in november of 2018 by kerry ford (155 w kemper rd, cincinnati, oh 45246) where it was diagnosed that the cylinder head may have failed and the vehicle needed a new engine at the contact's expense. the vehicle was not repaired. the approximate failure mileage was 121,000.

Tl* the contact owns a 2013 ford fusion. the contact just purchased the vehicle and noticed transmission fluid leaking onto the driveway. the vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. the vehicle was included in nhtsa campaign number: 19v362000 (power train). the contact called the ford manufacturer and was informed that the vin was not included in a transmission recall and disconnected the call. the approximate failure mileage was 117,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that the bushing cable fractured as she attempted to shift the gear from reverse into drive. there was no warning indicator illuminated. as a result, the contact had to drive the vehicle backwards. the contact called elk grove ford at 916-249-1630 (located at 9645 auto center dr, elk grove, ca 95757) and was informed that the remedy was not available. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 1,000.

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle was repaired per nhtsa campaign number: 15v250000 (steering) three years ago; however, the vehicle was experiencing a failure. while driving 30 mph, the steering wheel became difficult to turn. the contact was able to drive to an independent mechanic who diagnosed that the steering gear motor bolts needed to be replaced. the vehicle was repaired. the contact called drum hill ford (located at 1212 westford st, lowell, ma 01851, (978) 452-3900) and the manufacturer to notify them of the failure. the failure mileage was 89,000.

Car has been overheating- took car to autonation ford in st.petersburg, fl. car had open recall from 2017 for sensor and was told that hose was bad- this took place not even a month ago and now the car is overheating again. i know this is an ongoing problem with ford fusions and known issues for ford. we purchase the car last year from toyota autonation. i have attempted to rectify that problem, but ford continue to charge for problem.

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle was leaking coolant. while driving various speeds, the coolant warning indicator displayed "level low engine overheated". the contact coasted the vehicle over to the side of the road, powered off the engine, and waited for a while. the contact added coolant to the engine and the vehicle was able to drive normally. the vehicle was taken to sheehy ford lincoln of gaithersburg (located at 901 n frederick ave, gaithersburg, md 20879, (301) 358-4443), but was not diagnosed or repaired. the manufacturer was notified of the failure and did not assist. the failure mileage was 42,000.

Tl* the contact owns a 2013 ford fusion. while driving 35 mph and turning right, "power steering assist fail" appeared on the instrument panel and the steering wheel became difficult to turn. the contact was able to drive safely to germain ford of columbus (located at 7250 sawmill rd, columbus, oh 43235, (614) 356-9743). the dealer stated that the failure was associated with nhtsa campaign number: 15v250000 (steering). the vehicle was not repaired. the manufacturer was notified. the failure mileage was 67,414. the vin was invalid.

Loss of driver steering assist. steering became stiff. vehicle was parked.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 19v362000 (power train). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. butch oustalet ford wiggins (820 w frontage dr, wiggins, ms 39577, (601) 928-5486) was contacted and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Car lost power steering completely without warning making the car almost impossible to steer and control. car was in motion on a busy city street at the time it happened.

When in reverse backup camera sometimes just stays on the main screen, sometimes turns black and then message backup camera unavailable check with dealership, sometimes seems like picture is displaying backwards and sometimes it works fine.

Car never been in accident in front. waxed all the time.. and now rust srope inder the paint. and now the paint cracked and starting to peel. alot of reports are saying the sam thing. also there are recalls out for that issue.

The door latches stop latching and not even a locked door secures the latch and your family member may fall out of the car.

The bushing in the transmission shifter cable may degrade over time .

Front passenger door flew open while driving on a city street with my daughter in the front seat, she had to hold the door shut until i could pull over. i had it repaired last thursday and today (sunday), the sa.e thing happened to the rear passenger door! we found the recall online today when i entered my vin. nobody was hurt thankfully and the car was not damaged.

Smell of exhaust in cabin when heat was on at all times.

Tl* the contact owns a 2013 ford fusion. the contact stated that the front passenger door failed to latch, opened independently, and failed to close. the contact called marshall ford (1075 w terra ln, o'fallon, mo 63366, (636) 978-3673) and was informed that the contact was unable to repair the vehicle because it was previously repaired per nhtsa campaign number: 17v210000 (latches/locks/linkages) a few years ago. the vehicle was not repaired again. the manufacturer was notified. the approximate failure mileage was 50,000.

My vehicle is having issues with my car not going into park. last week i got home pulled in my driveway. i tried to put my car in park but the gear shift would not move. it was stuck in the drive mode. the only way i was able to stop my car from rolling into my house was by using the emergency brake. this is the second extremely dangerous recall with this vehicle. previously i had a recall with the back passenger door latch. driving with my children one particular day and the door opens. my personal opinion and based on my experience the 2013 ford fusion is a safety hazard and has not been manufactured properly.

On flat or inclined surface if you are steadily going then give it a good amount of acceleration the car will jolt and shift super hard. hard enough to nearly jerk the steering wheel off to the right.

I just recently had to replace all of my lug nuts. every lug nut had swollen so badly that they had to be replaced. one of the lug nuts broke clean off, while attempting to remove the wheel. another lug nut was loose as a result of the defect. ford knows about the problem, but refuses to do anything about it. it is a known serious defect, other fusion owners i've talked to have said they have had a wheel fall off as a result of the lugnuts snapping.

Have yet to receive a notice of the takata airbag recall and now my light is flashing on while driving. i've had 2 diagnostics done on my car before i fixed the issue and after i replaced the abs sensor on my left front wheel and i'm still getting the same codes for my abs, service traction control and hill assist lights. i have had my brakes replaced thinking that was an issue because my pedal is depressing to the floor while in motion and feels like it won't stop when turning to park. what else am i to do?

Tl* the contact owns a 2013 ford fusion. the contact stated that the gears failed to shift, and the transmission would slip and jump gears. also, the vehicle hesitated. on one occasion, when the vehicle was placed into park, it continued to move forward. a "see manual" message appeared on the instrument panel. the vehicle was taken to wood house ford (3633 n 72nd st, omaha, ne 68134, (402) 574-2600), but was not diagnosed or repaired. the vehicle was taken to a local transmission specialist, but was not repaired. the contact wanted to explore his options. the manufacturer was made aware of the failure and did not assist because the vin was not included in a recall. the failure mileage was 130,000.

Engine cylinder misfire with past engine block cracking due to another recall now coming back 5 years after initially recalled.

Tl* the contact owns a 2013 ford fusion. while entering the vehicle and closing the driver's door, the door failed to latch and remained open. there were no warning indicators illuminated. the contact took the vehicle to mike fitzpatrick ford (238 bullsboro dr, newnan ga 30263, (770) 502-3673) where it was diagnosed that the door latch failed. the vehicle was repaired, but the failure recurred. the manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. the contact was advised to call nhtsa to file a complaint. the failure mileage was 156,000.

Transmission cable bushing broke in april 2018.. still waiting on formal recall

Tl* the contact owns a 2013 ford fusion. while driving 5 mph, the steering wheel became difficult to turn and the power assist error warning indicator illuminated. the vehicle was taken to autonation ford union city (located at 4355 jonesboro rd, union city, ga 30291) where it was diagnosed that the rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 61,865.

Lost complete power and control of car no acceleration when pressing gas in the middle of street car slows down without no warning after parking the car a wreck indicator flash. this is the 2nd time it’s hit down on me i had it repaid last year and it’s happening again my life is at risk with this car shutting off on its own it’s not fair that i’m being held responsible to pay for this faulty death trap vehicle. i couldn’t drive my car in the middle of the road

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle was included in nhtsa campaign number: 17v209000 (engine and engine cooling), but the contact did not receive a notification. the contact stated that the engine functioned abnormally, there was a drastic reduction in speed, and an abnormal noise was heard. elder ford of tampa (9560 n florida ave, tampa, fl 33612) was notified and did not offer a loaner vehicle. the dealer scheduled an appointment for a later date to determine if the failure was related to the recall. the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was not available.

On january 3rd 2019 around 5am, i saw a signal saying "engine coolant over temperature" and another one regarding the steering wheel. i then noticed that my steering wheel was locked but i managed to park on the side of the highway. a vehicle behind me notified me that there was a fire. my vehicle caught on fire less than 24 hours after leaving ford service department for an oil change. records also show that my vehicle was part of a recall regarding the engine coolant, that may lead to fire. i received that recall letter days after my car broke down due to an engine coolant related issue and towed my vehicle to the nearest repair shop in 2017. after reception of that recall letter, i also made sure to take my vehicle to ford services, with the invoice of the repair that had just been done. they took my car to their shop and reassured me that the recall issue was resolved by the recent repair and filed for a reimbursement check from ford, that i have received. as of today, when i put my vin number to verify the recall, it says "incomplete". i filed a claim through ford on january 4th 2019, a day after the fire and has yet to hear from them.

My car shutters at an idol or slowly taking off where it shuts off.this has happened more then once and the scary thing is i’ve pulled out in a intersection and the car shuts off. i have to put it in park and restart it.it’s happening more often now my engine light just came on after this happing for over a month now.

Tl* the contact owns a 2013 ford fusion. while driving various speeds, the front driver's door opened independently. the driver coasted the vehicle to the side of the road and secured the door with a jump rope. the vehicle was taken to peacock ford (1875 s orlando ave, maitland, fl 32751, (407) 644-7111) where it was diagnosed that the door latch failed and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure and did not assist. the approximate failure mileage was 48,551.

Tl* the contact owns a 2013 ford fusion. while driving and attempting to shift gears, the shifter failed. the contact stated that the instrument panel displayed (p), which meant the gear was in park. the vehicle began to roll forward and the contact had to apply the emergency brake to stop it from moving forward. an independent mechanic came to the contact's residence and unlocked the shifter. the vehicle was able to be driven again, but the failure recurred. the vehicle was taken to san tan ford (1429 e motorplex loop, gilbert, az 85297, (480) 821-3200) where it was diagnosed that the shifting cable bushing needed to be replaced. the dealer informed the contact that the vin was not included in nhtsa campaign number: 18v471000 (power train). the vehicle was repaired. the manufacturer was not contacted. the approximate failure mileage was 115,000.

I was driving down the street. my car had no signs of trouble. suddenly smoke started coming from the heat vents on the dash. i was able to pull into a parking lot and get out of the vehicle. at this time i saw flames coming out from under the hood. i called 911. by the time of arrival of the fire dept the car was fully involved in flames.

The shift cable became disconnected from the transmission allowing the shift lever to move through the positions, but the vehicle would not move out of park. fortunately, the vehicle was stuck in park and we could not pull it out of the driveway, but if this had happened when pulling in and it hadn't gone into park, it could have rolled down our driveway and hurt someone. this is the same issue described by ford recall number 18s20, however my vehicle appears to not be included in the recall even though it is the same make model and year of the recalled vehicles and made at the same manufacturing facility in mexico that is covered by the recall.

Brakes are sliding, the panel lights turning on the transmission locking

Arrived home placed my car on park and when i lifted my foot off the break the vehicle kept driving forward hitting a snow bank. put my foot on break and turned off the vehicle. tried to start the car but it says "transmission not on park" on dash. car will not start. for safety i set parking break. contacted for due to recall # 18s20 and was advised that according to my vin # the recall does not apply to my vehicle. exactly what the recall describes is what has happened to my vehicle. i have no other transportation. this is a very unsafe situation.

Tl* the contact owns a 2013 ford fusion. when the vehicle was started, the steering ability seized and the check engine warning indicator illuminated. the vehicle was driven to byers ford (1101 columbus pike, delaware, oh 43015) where it was diagnosed that the electric power steering failed and needed replacement. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 62,000.

While driving home on a city street the airbag indicator came on and has been on ever since.

I bought my 2013 ford fusion brand new. i only have 70,000 miles on the car and zero accidents. i drove my car to the gym on a saturday morning and made it home no problem. when i went out to my car the following day the dash lit up with notices of "hill start assist not available" service advancetrac and power steering assist fault" the wheel would not turn and was undriveable in my driveway. i have found countless other incidence of this issue with the same vehicle yet it hasn't been recalled and it's an extremely expensive fix. in the five year of owning this vehicle it's had nothing but problems.

I was on a city street. i was shifting from drive to reverse and the car kept rolling forward. even when i shift to what thought was park and turned the car off and try to start again the dash read car not in park. i had someone come to help me and found the bushing to the shift cable snapped. so he placed a tube in the hole where the bushing was to hold it place to shift and got me bat home to pa. i went to the ford dealer who said it would cost $500.00 to fix. i checked online and there is a recall for this exact problem but not my vin# why not this is the same problem as recall# 18s20.

When in reverse while moving the steering wheel went into locked position and brake pedal could not be applied (in driveway) restarted vehicle in hopes of a reset only this time when put in reverse warning light came on and said transmission was in park not able to move previously car overheated in 96 feet from a cold start (driveway) also 3 other times had a power assist failure (highway in motion) the vehicle has been in the dealership for each issue and they have found nothing

Tl* the contact owns a 2013 ford fusion. the contact stated that the front and rear passenger doors would not open from outside of the vehicle. there were no warning indicators illuminated. the vehicle was included in nhtsa campaign numbers: 15v246000 (latches/locks/linkages) and 17v209000 (engine and engine cooling). the dealer was not contacted; however, the recall notice instructed owners to schedule an appointment. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was unknown.

Tl* the contact owns a 2013 ford fusion. while the contact attempted to pull out of a parking space, the vehicle was shifted into drive, but did not engage. the contact stated that the gear shifter felt loose as if it were disconnected. the vehicle was driven to the contact's residence. an independent mechanic diagnosed that the shifter cable failed and needed replacement. the mechanic performed a temporary remedy, but the vehicle was not repaired. the dealer was not contacted. the manufacturer was notified. the approximate failure mileage was 106,000.

The problem i am currently facing and has been correctly diagnosed by a ford dealership is a loose steering wheel attachment bolt. this problem already persists and has a recall for 2014-2018 ford fusions (18s08). my steering wheel is very loose and feels like it can fall off any moment. one can easily tell that the steering wheel is not fully attached to the rest of the car. the problem began months ago and has progressively gotten worse overtime. i have contacted ford who notified me that since my car is not included, they would not be able to fix it even though i am having the exact issue listed in recall 18s08.

Takata recall, drivers door latch failed 2 years after recall repair

I was at home and got into my car to leave and when i turned on my car i had no power steering. i had a message that said power steering fault assist. the affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault which is what happened to my car. the nhtsa needs to put more time into investigating this. i have read countless complaints and issues for 3 months and nothing has been done to rectify this. this cost me $1,985 and my car didn't even have 100,000 miles on it yet. why isn't anyone looking into all of these complaints. the behavior of the nhtsa exhibits a careless, negligent attitude, showing no concern for public safety and they should be embarrassed. ford has also been of little help and has not offered any suggestions to help with a solution.

My vehicle has stalled while driving and is hard to start after fueling with gas. after taking it to ford for recalls in october of 2018 and brought the issue up and they wanted to charge me for diagnostic. after taking my car to my mechanic shop for oil change and to look into the issue of stalling, they made me aware of the purge balance needing replaced and that would solve the issue with the vehicle stalling. apparently, ford knew this defect since 2013 and paid for replacement if a complaint was filed. now into 2019, 93,000 miles and no warranty, ford doesn’t want to assist in paying for the replacement. i don’t feel i should be responsible for paying for the repair. it is very dangerous to have the car stall in the road and around busy traffic.

The steering wheel has gotten hard to turn.. just one day it start doing this and hasn't stop.. i just got my car february 2018.. i just don't understand... i turnt my car of when i went to the store one day, when i turnt it back on all kinds of lights came on, ( power steering, hill assist start, etc), and it wouldn't turn right. it became hard to turn, but wasn't doing it before...

Loss of power steering assist during driving causing the car to only have a few degrees of unassisted steering available.happened on the highway, but was able to pull off and get a tow. this has been an issue with this model and year car, but for some reason the vin did not fall under the recall. complete steering unit requires replacing at cost of $2700.00. over 500 accidents have been reported for this exact issue. 56,000 miles approx

My 2013 ford fusions automatic steering cable bushing fell out while i was in line at the bank. i was unable to move my vehicle and had it towed. we looked at recalls on 1/7/2019 and found a recall but not specific to my vin number. how can the same thing happen to my vehicle and not be covered under a recall? i was in danger and had to use my parking brake immediately when i thought my car was in park.

Tl* the contact owns a 2013 ford fusion. while driving 35 mph, the contact had to use excessive strength to turn the steering wheel and the low power steering warning indicator illuminated, the vehicle was taken to paul cerame ford (11400 new halls ferry road, florissant, mo 63033, (314) 838-2400) where it was diagnosed that the power steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 49,000.

The rack and pinion on my 2013 ford fusion has gone out with 53,000 miles on my car through no user fault. i first noticed the noises when turning the car on and pulling out of a parking spot. without warning the stearing started making grinding noises (like what a car makes when the power stearing is going out) and would the wheel would periodically catch (this is within two days of the noises starting) when i would turn. other than these symptoms there are no other signs of steering failure. i could have been driving down the road and locked up without notice. ford had a recall on the rack and pinion on my model, but when the dealership ran my vin, it is not included in the recall as the parts must have manufactured at another factor. considering the low mileage on my car and maintence routinely performed this is unacceptable. through research i have seen this happen on multiple ford fusions on 2011+. thankfully mine did not fail while on the road like others. this is a safety issue and ford needs to make this right. a mechanic was thankfully able to locate the issue before i got into a serious accident due to steering failure.

Overheating of the engine cylinder head - cylinder head cracked causing oil leak and engine fire. ford refuses to repair under recall 17s09

Tl* the contact owns a 2013 ford fusion. when the contact pulled into the parking lot at her job, the vehicle started smoking. the vehicle caught fire under the hood and exploded with parts landing into the street and onto other parked vehicles. there were no injuries. the police department stated that the contact could retrieve the incident report after christmas. the burned out vehicle planned to be towed away by the contact's finance company. the dealer was not called. the manufacturer stated that the vehicle was not covered under a warranty since it had over 56,000 miles. the manufacturer suggested the contact check with her insurance company. the vin was unknown. the failure mileage was 98,000.

Car stalls when driving or at idle

Tl* the contact owns a 2013 ford fusion. while driving at an unknown speed, the front passenger door opened and caused the front passenger to fall out of the vehicle. there were no injuries. the door ajar indicator illuminated after the incident. the failure occurred more than once. the contact called liccardi ford at 908-561-7500 (located at 1615 us-22, watchung, nj 07069) and was informed to bring the vehicle to them for an overnight observation. the manufacturer was made aware of the failure and stated that there were no open recalls. the vehicle was not diagnosed or repaired. the failure mileage was approximately 113,000.

While driving on a highway at around 40 mph, about to cross a bridge, i lost power steering and it immediately became very difficult to turn the wheel.

Tl* the contact owns a 2013 ford fusion. while driving 30 mph, the steering wheel seized. on another occasion, the steering wheel seized after the engine was turned off and restarted at a fuel station. the power steering warning indicator illuminated. the contact's spouse drove the vehicle home. the vehicle was taken to town and country ford (5401 e independence blvd, charlotte, nc 28212, (704) 557-0596) to be diagnosed. the diagnostic results were unknown. the manufacturer was notified. the failure mileage was 45,500.

I put my car in park and it got stuck and on the speedometer it is saying my car is in reverse. i had to put on the emergency brake to stop the car from rolling back

Driving power steering light came on and lost all steering in the vehicle . had to over power the wheel in order to get to a safe spot.we were in the city driving.

On 12/15/2018 i went to reverse out of my garage once i was out i put the car into drive and stepped on the gas only to have my car continue to go in reverse. i hit the brakes and put the car in park. i tried moving the shifter to other gears and you could tell the shifter was loose, it was not engaging in any gear other than park. i had my car towed and the repair place told me that the shifter cable was broken. since this happened over the weekend i had time to google this issue and find that there was a recall but my vin number was not a part of that. its a shame that this recall doesn't count for more vehicles. its a complete defect on fords part and its not a cheap repair.

2013 ford fusion radio still has sound, but screen is black, can't change stations, won't turn off, even after car is turned off and door opens. battery died, car wouldn't start. was able to jump start battery, but same thing happened 2 days later. now battery is completely dead. had this happened to another household vehicle even after having a new battery installed, and it turned out to be caused by a defective radio.

Steering all of a sudden became super stiff, many warning lights lite. almost caused crash into parked car, lucky was at slow speed 10 mph. note other recalls for same issue ford said this vin is not covered but issues are the same as others in the recall. car is at dealership to be fixed root cause rack & pinon assembly replacement. ref: https://www.edmunds.com/car-news/2013-ford-fusion-recalled-for-steering-gear-problem.html

Driving on highway and powering steering light came on. stopped vehicle, and lost steering when restarted vehicle. i thought it might be a sensor issue, but was wrong. i had to use entire bodyweight to turn wheel. unsafe to drive.

Electric power steering assist fault randomly flashes on the dash and then goes away. this is a reoccuring problem with my vehicle happening multiple times in the last couple months. diagnostic found no error codes in the system. seems to be a sensor problem.

My power steering assist fault flashes and ford tells me there is nothing wrong. i saw a recall for the electric power steering due to salt corrosion on the 2013 but they are telling me mine wasn't one of them. why isn't my vehicle on the recall list since i live in new jersey with harsh winters. this seems unfair since it seems to be the same problem as the recall. time is of the essence before someone dies in a crash due to loss of steering which us a widespread problem this this year and make. please help!!! the message flashes across the screen a couple of minutes after starting car then disappears and everything seems fine?? there is 76,000 miles on the car. this car has been in the repair shop 17 times in 4 years so i am desperate and need answers. thank u for ur time!!!

Tl* the contact owns a 2013 ford fusion. while accelerating from a stop, the contact proceeded to drive forward and the vehicle began to coast slowly. the vehicle jerked and then stalled. there were no warning indicators illuminated. the vehicle was towed to the contact's home and then towed to autonation ford (4355 jonesboro rd, union city, ga 30291, (770) 674-6075). the dealer diagnosed that the clutch was defective and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and did not assist. the failure mileage was 120,000. *dt*jb consumer traded the car in due to safety issues.*jb

Bushing connecting transmission cable to the gear shifter failed.

I was driving down the road today and the passenger door flew open. i asked about a recall last month because the door stop catching and the ford dealership told me i didn't have the recall for the door latch under my vin #. door flew open on the street as i was making a turn on my way to work. luckily i was close to my job so i just drove a few blocks with my hand holding the passenger door shut.

I was driving down the road and, while parked at a stoplight, noticed smoke billowing out from underneath my hood. i pulled over and had my car towed to a mechanic. my mechanic said there was a problem with fluids leaking from my engine and that it was highly dangerous, routinely resulting in fires. my mechanic directed me to a recall 12s41 that covers 2013 ford fusions and said it was a match. however, ford has denied my claim citing my car wasn't covered with the recall. my car almost caught fire (my mechanic thinks it might have briefly ignited) and i would like the problem fixed by ford under this recall.

Vehicle was repaired summer of 2018 for door latch recall. all door latches were replaced per the recall. prior to the recall repair the right rear latch failed. on 12/18/18 the right front passenger latch failed allowing the door to open with the inability to close. dealer replaced this latch under warranty on 12/20/18. recall didn’t work. latches are still failing.

Tl* the contact owns a 2013 ford fusion. after the contact placed the vehicle in park, it began to roll forward and the gear became stuck and would not move at all. the contact had to place a hair pin in the gear shifter and bushing in an attempt to stop the vehicle. the vehicle did not stop and the emergency brake had to be applied. the bushing had also rusted. there were no warning indicators illuminated. the contact called lakeland auto mall (1430 w memorial blvd, lakeland, fl 33815, (863) 682-1100), but no assistance was provided. the vehicle was not diagnosed or repaired. the manufacturer was informed of the failure and did not assist. the failure mileage was 106,000.

Whinning noise in steering. low speeds when turning or stationary turning wheel.

Tl* the contact owns a 2013 ford fusion. when the contact parked and began to exit the vehicle, she noticed that the transmission power service warning indicator was illuminated. the contact looked down to see if the vehicle was still in park and the transmission power service indicator showed that the vehicle was in neutral. the vehicle was taken to an independent mechanic for diagnostic testing. the dealer (lasco ford, 2525 owen rd, fenton, mi 48430, (888)-486-1708) was also contacted to schedule a diagnostic appointment and informed the contact that the vin was not included in a recall. the vehicle was not repaired. the manufacturer was made aware of the failure and confirmed that there were no recalls; therefore, the contact would be responsible for the repair cost. the failure mileage was 150,000.

Car cuts off and will not start code reads fule rail

The idle of my engine is rough and when at a low idle in traffic it feels like it’s going to stall. lately, my car completely stalled driving at low speed up a parking structure. it completely stalled again when pulling into my driveway. i took it in, but the mechanic couldn’t find a sensor triggering the issue.

Tl* the contact owns a 2013 ford fusion. the contact stated that the seat belt failed to lock and unlock. the vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. the vin was included in nhtsa campaign number: 16v875000 (seat belts). the manufacturer was not notified of the failure. the approximate failure mileage was 102,000.

Reversed vehicle out of parking spot and shifted to drive. car kept rolling backwards stating it was still reverse. transmission won't shift into park but stays in neutral.

Pulled into garage and turned vehicle to park and turned engine off. vehicle rolled back out of my garage and crashed into the neighbors garage and brick wall next to garage and up onto a curb. police came because we could not get my vehicle started and it would not move out of "park" . it gave a notice each time the key was in the ignition that "transmission is not in park". brakes were tight and steering wheel locked up. had to get a police officer to move to a safe parking spot until towing arrived.

Tl* the contact owns a 2013 ford fusion. the contact stated that the front passenger seat belt would not pull out and the occupant was unable to be secured in the seat. the vehicle was taken to an independent mechanic who replaced the seat belt, but the failure recurred. the manufacturer was notified of the failure. the local dealer was not notified. in november of 2016, the vin was included in nhtsa campaign number: 16v875000 (seat belts), but the remedy was still not available. the failure mileage was 95,000.

When i was pulling out of a gas station parking lot i went to shift the car into drive, but instead of it shifting into drive it went only to neutral. i attempted to put the car in drive by shifting up to neutral then down to s, then up to park. the car car got into gear but now its stuck in first gear, but the shifter is in park. i was able to drive to a safe spot in first gear. i shut the car off but will now not turn on because it's in gear, and the shifter is stuck in park.

Tl* the contact owns a 2013 ford fusion. while attempting to park the vehicle on a decline, the shift selector was placed in the park position; however, the vehicle started to roll backwards. the contact depressed the brake pedal to stop the vehicle and set the parking brake. the vehicle was not taken to be diagnosed. cowles parkway ford (located at 13779 noblewood plaza, woodbridge, va 22193, (703) 986-5500) was notified of the failure. the vehicle was not repaired. the vehicle was not included in nhtsa campaign number: 18v471000 (power train). the manufacturer was notified of the failure. the approximate failure mileage was 92,000.

The parked vehicle (2013 ford fusion) was facing northeast (on the side street of my home) when i entered attempting to move it from the street into my driveway. as i made a slight u-turn, i noticed my dad had fallen onto the grass at the curb where he was sitting in his wheelchair with my mom. i then put the vehicle (now facing southwest) into park, left the diver's side door ajar and walked across the street to help him up. after doing so, i noticed the car was rolling towards us. i tried to hop into the car or at least grab the wheel to deter it from running my myself and my parents over. however, the car knocked me back onto the curb and rolled over me. needless to say, i suffered very serious injuries. the conditions were a dry road on a clear, sunny day. i do have a police report but do not wish to upload it at this time.

Tamara recall my ford fusion make a “frat” noise/sound that comes from the gas tank. when the noise starts the engine will narely idle and sometimes dies. it doesn’t matter if the vehicle is being driven down the road or just sitting idling. one time i was pulling out from a stop sign when this noise started and the car died with oncoming traffic coming right at me. other times it’s just an annoyance an the engine runs fine. when i googled it i’ve noticed that several other ford fusions with the turbo engine have the same issue. this has been happening off and on again for a year and a half now. i have a link to a youtube video of another ford fusion with the turbo engine doing the same thing mine does. thank you for looking into this issue! https://youtu.be/ag4ssmgfsgg

Coolant leakage and overheating happening to my car , when i turn on the air condition it goes directly into overheating status so i stop using my air condition .i work alot threw out the week and just yesterday i had to walk 6 miles to walmart.

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle was overheating and leaking antifreeze. the dealer and manufacturer were not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 184,000.

My wife was driving home in madison wisconsin in her 2013 ford fusion with the 1.6 l engine. the car had only been running for about five minutes when the engine coolant overtemp warning came on. she was already in the exit lane and pulled off the beltline and stopped at the base of the exit ramp at xxxxxxx tire and auto. she shut the car off and was getting out her cell phone to call me when a man pulled up alongside of her and told her “lady you had better get out of your car because it is on fire.” the fire department station was only a block away and was immediately called while a couple of fire extinguishers from the tire and auto place were used on it. it did not help and the entire engine compartment including the hood, fenders, windshield and right front tire were completely burned up. a police and fire report was filled out. the car had a little over 75000 miles on it and had been regularly serviced. over a year ago the engine coolant bypass solenoid was replaced at the ford dealer in evansville wi. we never received word on the 2017 recall.

My steering is very loose my gear shift cable came off and cause an accident. and im having problems with my transmission because of it.

Tl* the contact owns a 2013 ford fusion. the contact stated that the middle rear seat belt was stuck in the downward position. there were no warning indicators illuminated. the vehicle was taken to the local dealer (gullo ford, 925 i-45 s, conroe, tx 77301, (888) 730-7887) where it was diagnosed that the seat belt needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 109,489.

Tl* the contact owns a 2013 ford fusion. while driving various speeds, the power steering and transmission failed. colley ford (1945 auto centre drive, glendora, california 91741, (909) 592-4131) was made aware of the failure and replaced the battery, but the failure recurred. on more than one occasion, the transmission slipped (downshifted/upshifted) out of gear. the same dealer diagnosed that the rack and pinion was faulty. the vehicle was not repaired a second time. the manufacturer was made aware of the failures. the failure mileage was approximately 86,000.

Transmission issue i had my ford fusion recall repair done on the clutch assembly. the dealership determined my transmission needed to be replaced as well but said it was not related the other recall. my clutch and flywheel were damaged as well. i don't see any way how the transmission damage is not related to the clutch and flywheel when they're all connected in the drive train. i'm sure i've not the first person to have this issue. the transmission constantly whines no matter how fast i drive.

Car engine burned up out of nowhere

Currently our vechicle is back in the dealership. we are a ford driving family. this car has been nothing but trouble. every recall. we had to replace the fuel pump, due to air in tank. then paid 2000$ and had it for 2wks. this was at the end of july 2018. for lectronic issue. now, the new problem the dealership can't figure out how to fix it. we were backing out of our drive. blacktop driveway. once your shift into drive forward the car shuts off. a mechanic symbol appears. we had it towed to the automax ford service in killeen tx 76544. this is a bad sign. we did buy it used, thinking it was a good deal but think this vechicle has been in an accident. it had hail damage on it that the dealer didn't even see that, i did and they fixed that. i told the dealer this will be the last ford vechicle.this experience is leaving a bad taste in our mouthies. we are seeking some assistance here on this problem. respectfully, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Runs rough; coolant detected in #3 cylinder; may have cracked head. if cracked head releases steam during operation, driver is driving blind. with no visibility. there were three recalls for this problem. ford denies responsibility, advises i buy new engine.

Tl* the contact owns a 2013 ford fusion. when the vehicle was shifted into park, the transmission engaged in reverse. also, the ignition and steering wheel seized. the vehicle was towed to spradley barr ford (4809 s college ave, fort collins, co 80525) where they stated that it was not included in nhtsa campaign number: 18v471000 (power train). the manufacturer was also contacted and did not assist. the vehicle was not diagnosed or repaired. the failure mileage was approximately 90,000.

Tl* the contact owns a 2013 ford fusion. while driving various speeds, the check engine indicator illuminated. the contact also noticed that there was no antifreeze in the vehicle and no leaks. the contact called the dealer (crain ford of little rock, 4601 colonel glenn plaza dr, little rock, ar 72212, (501)-358-4231) to schedule a diagnostic appointment. the vehicle was not repaired. the failure recurred. the manufacturer was made aware of the failure and did not assist. the failure mileage was 71,000. *tt consumer stated coolant container has slow leak/crack. also, car would stall whenever engine gets hot. updated 11/28/18*jb

Recall on door latch was serviced on nov 3 2017 at 85000 miles. and the same problem occured with the front passenger door. contacted hennessy ford in alpharetta ga that done the recall and says there's no warranty on recall repairs.

Got into the car to leave the store and the passenger side door would not latch. examined the door and the latch was broken. ran the seatbelt through the handle to keep door shut. took to dealer and had them replace a broken door latch. checked to see if car was covered under recall for exact problem, but it was not for some reason.

Car was put into park and would not shift out of park. piece holding transmission shifter cable came off and had to be replaced.

Tl* the contact owns a 2013 ford fusion. while the shifter was in the park position, the vehicle suddenly drove backwards. the driver immediatley used the emergency brake to stop the vehicle. the failure was not diagnosed or repaired. the manufacturer and local dealer (adamson ford, 1922 2nd ave. s., birmingham, al) were notified of the failure. the failure mileage was 78,000.

My door latches were performing just fine. there was a recall for the door latches, so i had the recall work performed and the door latches were replaced. a month later, my right rear passenger door didn't want to shut, but after a few minutes it finally did. as i was driving down the road it came open. i fought with my local dealership to get it repaired the same day because of a safety concern. i have 3 kids who sit in the back seat with a door that will not latch and stay closed. that was march. today (august 30), the left rear door decided to do the same thing. they say they can't fix it until tomorrow, which is extremely hazardous considering there is nowhere else for my child to sit and it is the only vehicle i own. i already performed the recall back in february and it seems it made the problem worse considering i had no issues with the latches before the recall work was performed. i'm not so sure ford remedied the latch issue with their earlier recall.

When starting to drive the car it has some slipping and hesitancy going from first to second gear and second to third. once it gets to third gear it usually runs fine. when plugged in to diagnosis the error for solenoid comes up. it is currently at the dealership to be fixed. when online doing research about this problem i noticed a lot of similar complaints from others and no recalls have been issued by ford.

I have a recall on my car to replace the transmition cable. i had this same problem back in 2016. i knew back then that this was a big issue and that it was a defective recall issue and i paid $571.25 to fix a tranmission shifter cable. i still have the receipt and all the notes that the dealership wrote and it matches this recall. i filed acomplaint with nhtsa and no action taken back then and i feel since this is a recall that i should have never paid out of pocket for this recall and i feel i should get a refund from ford. i almost died when i lost control of my gear shift and i had my children in the car when i lost control of my 2013 ford fusion on 9/16/16. i could not get my car gear to shift at all and it was moving by itself. if it wasnt for the emergency brake me and my two children would have crashed and got injured or imjury someone else. i have all my paperwork and would like to speak with someone from i knew back then that this was a manufacturer/defective in 2016, and received a letter dated aug 2018 that there is a recall that i paid full price to repair and filed a complaint with nhtsa about it, but no action was taken back then. i would like to fule a complaint.

Door latch failure

The transmission shifter cable broke. i see where they are being recalled, but not for my vin number. the part and labor cost me almost $500. please help me to find out why mine is not covered and how do i get my money back. it should be covered on my vehicle too. its a 2013 ford fusion. and thats what they are recalling.

Transmission would not shift out of reverse. shift cable was missing grommet that connects it to manual lever on the transmission.

Tl* the contact owns a 2013 ford fusion. while driving approximately 30 mph, the power steering failed and the contact crashed into a curb. the air bags did not deploy. a police report was not filed. there were no injuries sustained. the vehicle was taken to lucas ford (900 us-130, burlington, new jersey 08016, (609) 386-3100) where it was diagnosed that the power assist ecu failed. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 47,000. *tt consumer stated vehicle was repaired. *jb

When driving car cuts off and tranmission not in park appears

Tl* the contact owns a 2013 ford fusion. the contact stated that after the vehicle was shifted into park, it continued to move. upon inspection, the contact noticed that the transmission bushing link was detached. the failure occurred without warning. the vehicle was taken to jim snead ford (located 2401 w main st, waynesboro, va) where the failure was confirmed and it was recommended that the bushing be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and did not assist because the vin was not included in nhtsa campaign number: 18v471000 (power train). the failure mileage was approximately 97,000.

A letter was mailed to me on april 2017 informing me of safety recall 17s09. we have been in contact with our local dealership to have this inspected and repaired when parts became available. the special order for parts was not placed until 7/3/18. they have not come in yet, per our local dealership, and i have documentation of all of this. on saturday 8/8/2018 the fire department was called to my residence to put out an engine compartment fire due to thisrecall issue. the engine started smoking as i pulled into my driveway with my 6 year old daughter in the car. no warning lights or engine overheating signals had alerted me. the fire escalated very quickly, and flames were seen coming drom under the hood and on the underside of the car. the vehicle is a total loss, and this has created a major financial hardship for our family.

The transmission in my ford fusion 2013 had to be serviced at once now 2 years later i am being told i new a new transmission. the car has been an ongoing problem.

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle became inoperable while switching gears. the vehicle was towed to walt sweeny-west hill ford (located at 5400 glenway ave, cincinatti, oh) where it was confirmed that the vin was included in nhtsa campaign number: 18v471000 (power train). however, the contact was charged for the repair due to ford not having the parts until the end of the third quarter. the manufacturer was not made aware of the failure. the failure mileage was 148,000. vin tool confirms parts not available. *tr

Takata recall door lock is staying unlock while driving down theroad

I have been getting the run around from local dealers about getting the repair on the seatbelt pretensioners recall. i was told the parts were ordered, then waited a month. called again, still not in. when i call call back, after i ask about it, i get sent to voice mail with no call back. it has been 5 months. a second dealer i called to try to get the repair is doing the voicemail issue with me as well.. obviously, the dealers don't want to fix it. they want me to go away.

Tl* the contact owns a 2013 ford fusion. the contact stated that the driver's side door handle detached from the door. the contact received notification of nhtsa campaign number: 15v246000 (latches/locks/linkages). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to koons sterling ford (46869 harry byrd hwy, sterling, va 20164, 703-430-7700) where it was diagnosed that the latch needed to be replaced and the parts for the repair were not available. the vehicle was not repaired. the manufacturer was contacted and provided case number: cas-15656745. the failure mileage was 60,000. parts distribution disconnect.

I just want my recallls to be taken care of there are 2 open recalls i just want a safe vehicle for me and my family recall # 16v875000 recall # 17v209

Shift cable bushing failure arrived to work and parked on a slight incline on a city street. placed vehicle in park and exited vehicle. vehicle started to roll back even though it was in park. shifter said park but car dash said drive. had to apply emergency brake to keep vehicle from moving. i was half way out of car when it started rolling backward. i had vehicle towed as i was not able to place car shifter out of park position and car was in park and would roll if i did not apply emergency brake. there is a recall on this part for certain 2013 vehicles but not mine, i feel that this is unsafe as i could have been injured if i wasn't able to stop my car or if someone or another vehicle had been behind my car at the time.

Tl* the contact owns a 2013 ford fusion. the contact stated that the vehicle was able to move forward and in reverse; however, the steering wheel seized and could not be turned left or right. there were no warning indicators illuminated. a "steering fault" message appeared on the instrument panel. the dealer and manufacturer were not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 26,000.

I was purchasing a new vehicle, while shopping at greenway dodge and ford, i came across a 2013 ford fusion and loved the vehicle. however, the back right door would not close due to a manufacture recall. i told the sales man i love the vehicle but i would not make a down payment until they fixed it. a couple days later i received a call that they fixed all 4 doors and the vehicle was ready. after about two or so weeks from picking the vehicle up, i was driving down the highway when the passenger side door swung open with my girlfriend in the passenger seat and my dog in the back (if it was my dog in the front seat he would be dead on the highway). i returned to the dealership when i found out the vehicle had been repaired 2 previous times, once in april and once in july, claiming that all 4 doors had been replaced. i once again had to put my vehicle in the shop and rent a car. then today, i receive a call that they gave me a completely invalid license plate. when i went to get another tag after my temporary one expired they refused to print another one even though i only got one temporary. i explained that i could not drive without a plate when the person working gave me hard plate and told me it was mine. i recently just got my florida driver's license. if i was pulled over with a plate that was not registered and out-of-state license i would get ticketed (possible arrested), car impounded, and tons of fines. they did not tell me for a month that the license plate i had was not registered to me. i have been back and forth with this dealership constantly and i have only owned this vehicle since july (there is documentation on the repairs). i want to take legal action for the risk they have put my girlfriend in and also the careless mistakes they have made while displaying a lack of urgency.

Tl* the contact owns a 2013 ford fusion. while attempting to drive the vehicle, the gear shifter failed to move out of park. the instrument panel displayed that the vehicle was in neutral. there was no warning indicator illuminated. the vehicle was taken to coughlin ford of johnstown (670 w coshocton st, johnstown, oh 43031, (740) 967-2085), but was not diagnosed or repaired. the vin was included in nhtsa campaign number: 18v471000 (power train). the manufacturer was not notified of the failure. the approximate failure mileage was 90,000.

Vehicle was parked in driveway when gear shifter failed. vehicle was stuck in park. as it turns out, shifter cable had failed and cable became dislodged. nhtsa recall 18v471 car is unable to operate due to cable failure. ford dealer will not repair. asking customer to front payment for repairs and negotiate with ford for reimbursement. ford has identified a defect, that defect has caused my vehicle to be immobile, and ford should bear the expense of repair.

Pulled into driveway, came to a complete stop and put my car in park. the gear shifter went into park and i removed the key. began leaving the car and it rolled backwards. immediately got back into position to apply the brake. tried to start the car it would not start. applied emergency brake. upon investigation found the shifter cable detached from the transmission and bushing was missing.

Tl* the contact owns a 2013 ford fusion. the contact received notification of nhtsa campaign number: 18v471000 (power train); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (titus-will chevrolet buick gmc cadillac, 2425 carriage loop sw, olympia, wa 98502, (360) 464-4251) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was notified and stated that the parts were not available. the contact had not experienced a failure. vin tool confirms parts not available.

04-aug-2018 parked car in driveway. 05-aug-2018 neighbor across street called and informed me that car had rolled down and struck truck. investigated and found 2013 ford fusion had struck ford ranger. fusion was still in park and remained in park even with motor running and brake pedal applied. after discovering a recall was initiated 16 july 2018 i inspected cable connection and it was disconnected as the recall( campaign #18v471000) described. i called ford c.s. and was told my vin # was not part of recall. georgia state patrol accident report dated 5-aug-2018 was filed and the case # is [xxx]. i request a call a.s.a.p @[xxx] or e-mail @ [xxx] to clarify more details of incident or be of any further assistance. sincerely; [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2013 ford fusion. while driving 25 mph, the contact's vehicle was rear ended. the contact stated that the seat belts failed to restrain the occupants. the air bags did not deploy. a police report was filed. the contact sustained injuries to the right shoulder, two bulging disks in the lower back, a concussion, whiplash, and neck injuries. the contact's husband also sustained a concussion, whiplash, and injuries that required medical attention. the vehicle was towed to an unknown location. the vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. the manufacturer was not made aware of the failure. the failure mileage was unknown.

While driving there was a loud pop when the headed seats were engaged then a week later the radio, remote to unlock stopped working and the flat tire sensor will not stop flashing.

The passenger door latch will not operate allowing door to close. it came open when my daughter had it at college. there was a police report done and no evidence of a break in was found. it happened in florence, al at the university of north alabama. she said it was parked when it happened.

Hood latch in front of the vehicle is faulty. ford dealer mechanic explained it is a common issue due to the slack in the cable and style of system. said that when they repair issues they tighten the cable to ensure proper operation. $1175 to repair a common issue due to faulty engineering. 2013 and 2014 units are the on my 2 years manufactured this way. leads one to believe, ford knows there is an issue.

I was at a resteraunt drive through windo, placed my car in park. the car was in drive by the gear but the dash showed that it was still in park. the gear would move back and forth with ease but nothing was happening on dash the car even though i had placed it in drive it was obviously still in park. i could not move out of the drive through and it had to be shut down until i could get a tow. i had to take it to ford and they told me that i needed to replace the shift cable to the transmission. i did not have the money to fix this so i am driving my grandmothers car i heard of a recall for the same issues about a week later with 2013 ford fusions but the ford said my vin was not included. i feel this is a bigger issue than they thought and i am not happy and without a vehicle

I was driving car into a parking stall. stopped, put car in p, turned off engine and release the foot brake...and the car started rolling forward. applying the foot brake stopped the rolling, however, when i tried to start the car to back it up, the error message read (something like) "transmission not in park, cannot start car". the shifter was clearly in park, so i jiggled it without any success. the car would not start or come out of p (on the shifter). when the emergency roadside assistance from geico got to the car, it was determined that the transmission linkage had failed. they were able to zip tie the connection, so i could take it to a repair shop (where it is right now). it appears that this linkage piece is definitely a "weak link" in a critical system. no accident, but very much a serious problem. the car has about 41,000 miles on it.

My car stalled while stopped at a light 2 days in a row. received a "transmission not in park" error message.

Tl* the contact owns a 2013 ford fusion. while driving at an unknown speed, the accelerator pedal fractured without warning. the vehicle was towed to courtesy ford lincoln (401 pleasant valley blvd, altoona, pa 16602) where it was diagnosed that the accelerator assembly failed and needed replacement. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 26,500.

My son was driving his ford fusion yesterday when suddenly the power steering assist fault indicator came on and he lost all power steering capabilities. luckily he was able to manhandle the car to a parking lot. according to the dealership, the car is not affected by a previous recall involving this same issue.

Loss of power steering

Tl* the contact owns a 2013 ford fusion. the contact stated that there was a coolant leak and the engine kept overheating. the dealer (fred beans ford of newtown, 10 n sycamore st, newtown, pa 18940, (215) 968-3806) installed a sensor and replaced the coolant reservoir tank; however, the remedy failed to provide a permanent solution. the contact stated that the vehicle stalled and the coolant warning indicator was still flashing. several independent mechanics diagnosed the vehicle, but was unable to provide a specific diagnosis. the manufacturer indicated that there was no recall for the vehicle and advised the contact to take the vehicle back to the dealer for servicing. the failure mileage was not available.

Tl* the contact owned a 2013 ford fusion. while driving approximately 40 mph, another vehicle driving in the opposite direction failed to yield and crashed into the front driver's side of the contact's vehicle. the contact's driver's side air bag did not deploy, but the front passenger side air bag deployed. there was no warning indicator illuminated. the contact sustained injuries that required medical attention. a police report was filed. the dealer was not called and the manufacturer was not made aware of the failure. the contact's vehicle was towed by the insurance company and deemed a total loss. the failure mileage was 101,711.

Tl* the contact owns a 2013 ford fusion. while the vehicle was at ford of branford (301 e main st, branford, ct) for a tire rotation, the contact was informed that the lug nuts swelled up and needed to be replaced. the vehicle was repaired, but the failure recurred. the vehicle was then taken to dowling ford (1011 s main st, cheshire, ct) where it was confirmed that the lug nuts had swelled and needed to be replaced. the manufacturer was notified of the failures. the failure mileage was approximately 100,000.

I have had the worst experience with trying to get my recall resolved 1st of all my door open while on the highway. and also while i was on my way to work. so i called only to find out that this was part of a national recall. now i thought i only had a recall on my seatbelts and airbag. now had they kept their word on march 28th this could have been resolved. help....

Passenger side front door opened when going around a corner, and my wife almost fell out of the car

Tl* the contact owns a 2013 ford fusion. the contact received a recall notice for nhtsa campaign number: 17v209000 (engine and engine cooling). the contact stated that the part was not available within a reasonable time frame to receive a recall repair. in addition, the vehicle kept overheating and stalling. the contact had to coast the vehicle to the side of the road due to the failure. the vehicle was taken to two different independent mechanics where it was diagnosed that the water pump needed to be replaced. the dealer (bob hurley ford, 745 west 51st, tulsa, ok 74107, 918-445-6700) stated that the part was unavailable and did not know when it would arrive. the dealer did not diagnose the failure. the manufacturer was not notified. the failure mileage was not available. vin tool confirms parts not available.

Tl* the contact owns a 2013 ford fusion. while idling, the vehicle shook and did not accelerate while in the drive position. also, the engine indicator illuminated. the vehicle was taken to key scales ford (1719 citrus blvd, leesburg, fl 34748, (352-787-3511) where it was diagnosed that the fuel sensor, oil control intake and exit, and the pcv base needed to be replaced. the manufacturer was not made aware of the failures. the vehicle was not repaired. the failure mileage was approximately 119,000.

Tl* the contact owns a 2013 ford fusion. while driving 60 mph or more with the cruise control engaged, a wrench warning indicator illuminated and the vehicle lost power. the contact stated that the vehicle was serviced at an unknown local dealer per nhtsa campaign number: 17v209000 (engine and engine cooling), but the failure persisted after the recall repair. the vehicle was not taken back to the dealer to be diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 98,000.

There is an open recall on the car's cooling system that can cause the car to over heat and catch fire, this is what happened. my daughter was at a friends house most of the night. she got into the car to come home. she got three to four miles or so out of town when it started to over heat. being that she just left she pulled over and turned around to go back. with in seconds of turning around the car's warning light came on and she pulled to the side of the road. being out in the country alone she called 911. 911 dispatch sent a officer and a tow truck to assist her. before the officer and the tow truck arrived her friend showed up. she called 911 and told them that help had arrived. they got into the truck to go get water and let the car cool down when out of now where there was an explosion and the car was fully engulfed in flames. this was just a few min after she had gotten out of the car to get into her friends truck. by this time a passer by stopped and saw the car on fire and called 911 again for help. the car is a total loss. thankfully my daughter was not hurt , however had help not arrived when it did she would have been killed. i called the ford customer service number the next day to file a complaint. they where very rude and didn't offer much help. he even asked me what i thought they should do about it. i told them since this was an open recall they should be held liable for the car. i was told they would have to get back with me. as of yet i have not received a call or letter from them. this is a very serious problem and any one with this type of car should stop driving it.