2012 FORD Fusion

The front driver-side door won\\\\\\\'t open from the inside. I have to roll the window down to open it from the outside. The front passenger-side door also doesn\\\\\\\'t lock unless you hold down the handle and manually press the lock lever on the door.

Completely lost power steering. Almost ran someone over.. Now advancetrac and power steering failure are displayed is message center

POWER STEERING FAILURE! EPAS system. MY DAUGHTER WAS DRIVING CAR, SHE STOPPED FOR GAS, SHE STARTED CAR AND POWER STEERING FAILED. I SEE THERE IS A RECALL ON THE POWER STEERING SYSTEM BUT GUESS WHAT MY VIN NUMBER IS NOT PART OF THE RECALL! SOUNDS FISHY TO ME WHY DO I HAVE A EPAS SYSTEM FAILURE AND MY CAR IS NOT PART OF RECALL? I HAVE A CASE NUMBER AT FORD #13421730. I HAVE THE CAR AT THE FORD DEALERSHIP IN BUDA TEXAS TRUCK CITY FORD. THEY ARE GOING TO CHARGE ME $115.00 TO ANALYSE THE CAR WITH THEIR COMPUTER. I JUST DON\'T WANT TO PAY FOR A NEW EPAS STEERING SYSTEM IF THE CAUSE OF THE FAILURE IS A DEFECTIVE EOAS SYSTEM!!!

Power steering electric gear control failure is not working

Daughter called me this morning and told me her power steering stopped working. Had the car towed to the repair shop. Looked up the model and it says there was a recall on the vehicle concerning power steering. Just want to find out if the recall is still active.

Powerr steering failure November 2016. Ford will not replace power steering gear under warranty. Repair will cost $2,000. I have been driving without power steering since November 2016. My car will not poss state inspection, due in June 2017, without power steering. I have contacted NHTSA, and yesterday sent a complaint to the Texas Attorney General and the FTC. I may also contact local TV stations to see if they are interested in reporting this consumer issue. I have also contacted Chairs of the relevant House oversight committees. No response from any of them. I have spoken to the caseworker in the district office of my Congressman John Culberson. She forwrded my correspondence to the NHTSA. I am not sure if I want to join a class action, but I would lile to submit written information re my experience to the Judge who is deciding this issue in the court system. I do not know which judge/court to contact. Can you supply this information to me?

Door lock and latch issues c2

While driving on a highway, Lost power steering at 65 MPH – very scary. The traction control light came on and the message center also had the message\" service power steering now\" as well as Service Advancetrac\"

Driver door will not open from the outside or inside. Apparently, it\'s a common issue.

Lock broke and door would not release to open from inside. Recall has been issued in many similar Fords, but not this model

Rear passenger door is stuck open. Latch seems to be broken. Very dangerous.

I have a 2012 with a full extended warranty. Driving my car July 15.2016 I jerked and stalled wrench light came on. Cut car off and it restarted. Took To Dealer and was told that I have to pay for the repair.

9/15 the first throttle body got fixed by ford for nothing..now 8 months later they want 400.00..this is also a safety concern, if on a major highway..the car could just stop dead. 6/3 is when the second one went..and ford wants me to pay. If alot of cars are having the prob why arent they fixing it right.

Power assist failure keeps popping up. Once that occurs, the power steering is unavailable. You have to stop, turn off car, wait 5 seconds, then turn it back on. Then the power steering is re-engaged. This happened when my wife drove the car and almost crashed. Could not control car.

You are our last chance before we go to the General Attorneys office about FORD MOTOR COMPANY.

My MOMs Quote IT WENT OUT TOO SOON! And she is correct, read her story about 2012 Ford Fusion Power Steering Assist Module Defect.

Its been a nightmare (for our family) ever since our mothers (Louella Ashford) Power Steering Assist Module went out (Jul 15) on her 2012 Ford Fusion only to discover, her car was no longer under MFG warranty and she was handed a large bill of $1800 originally; we contacted FORD Customer Relations, NHTSA, BBB Auto Line, and the Federal Trade Commission.
You can review all details below but the main issue is this is a Major DEFECT and FORD will not own up to it. The warranty doesnt matter, if it was a recall (as it should be) FORD would have paid for the repairs anyway. My mom was not explained Extended Warranty when she purchased the car and why would something major go out at only 36, 744 miles? Shame on Ford it was only 744 miles over, Ive been told normally they would pay for such low mileage over MFGs warranty.

I want the entire complaint letter sent to FORD Customer Relations, CEO, COO, whomever will listen. We have been given the run around from FORD and Tim Castellaw dealership, shame on FORD. I want this letter on your website since you have FORD rated A+. They are not running an A+ operation. They DO NOT care about their customer. My mom has made every car payment on time, what we call an Excellent Paying Customer and Ford is only saying I am sorry, they should be more than happy to pay for the repairs.

My mom wants FORD to reimburse repair expenses (she does not have that kind of money and she should not have to pay for something such as this). (And as her daughter, Judy Jacob, I am here to help her. I have been in customer service 20 + years and never experienced such Poor Customer Service and normally I go through you, BBB and get great results. I depend on your website for positive and negative reviews before I make decisions now.) Tim Castellaw Ford Dealership (repaired her card) only took the price down to 1101.03 because the person my mom purchased the card from got involved. She still should not have to pay a dime. This car is too new to have a major part go out. And its all over the internet with other customers having the same issue.
Please review and forward our complaint to FORD:
HERE ARE HER DEMANDS:
Ford reimburse $1101.03 for repairs
Ford compensation for all the days she went without her car, totaling 31 days @ 42.98 (daily rate of compact rental) = $1332.38
Ford pay for extended warranty to Warranty Company of her choice; valued at $2895 for up to 100,000 miles.
Ford reimburse Julys car payment to her of $303.45

Dates and correspondence below:

WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?: My 83 yr old mom brought a used 2012 Ford Fusion on 12/7/2012 and on 7/15/2014, she was getting ready to run an errand, all of lights started flashing and her steering wheel would not turn. She had received a “Recall” letter on Trottle; therefore when she contacted Ford Customer Relations, a tow truck was sent out to pick it up on 7/22/2014. Her car was taken to the nearest Ford dealership “Tim Castellaw”in Dyersburg, TN. When my mother called on the status of her car, the dealership did not realize her car was there, and finally on 7/31/2014, she was hit with the bad news that her MFG warranty of 36,000 had expired (she has 36,744) and the cost to repair “The Power Steering Assist Module”; would cost her $1800! First of all, had my mom been driving and the Power Steering went out, could be serious consequences, her safety and others in danger and second she does not have $1800, third, no car this new should have this major issue and last, she is requesting Ford to Pay for Repairs.
WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:The dealership has been giving her the run around, the Service Mngr (Ricky) is always too busy to look at her paper work; says they have been short-handed and I called him several times with no luck; Ricky originally told me he would contact a Ford Sales Agent to get try and get her some assistance but never did. Finally, today, 8/5/2014, I spoke to the GM, Frank Markle and asked about a credit card Ford supposedly has to help with repairs. He called me back and said the application had to be mailed in, which will take even longer to see if my mom would get approved. There was nothing else he could do. My mom is still trying to come up with the money. She has been without a car for THREE WEEKS! This is so horrible the run-around I’ve been getting and especially her. I have reported to BBB, NHTSA (ODI# 10618045) and your Cust Relations with NO HELP from FORD, her case# is CAS-4989454-GOW8L4 – Vin# 3FAHP0JG7CR158887 and all Cust Relations say is I’m sorry; that is not helping
WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:My mom need her repairs paid by Ford; there is no way a car that new should have something major happen to it. At this point the warranty is not important; she could have been killed or seriously injured or vice versa. This should be a recall and this is a safety issue.

Call me with your decision, Judy Jacob 214-232-5531 or send email to [email protected]
Are you the owner of the vehicle :Yes
VIN : 3FAHP0JG7CR158887
MILEAGE : 36,744
WHERE IS YOUR VEHICLE NOW : At home now
HAVE YOU CONTACTED THE DEALER :Yes
DEALER NAME : Tim Castellaw
Contact Information
First Name : Louella
Last Name :Ashford
Address :310 Juliet Ave
City : Caruthersville, State :MO, Zip :63830
Email Address : [email protected]
Phone Number :573-333-1518

Sent from Windows Mail

Car had power steering failure and rack and pinion noise in September 2013 at 34,000 miles brought into ford they stated they found nothing wrong with car noise never went away. In July 2014 brought into a non ford mechanic he stated rack and pinion was bad we called ford to have them fix but they were not helpful and gave us a huge run around so we had the non ford mechanic fix it. 5 miles off the lot the noise was back now the mechanic is fighting with ford for us over the bad parts. This needs to be recalled! Ironically enough we also own a 2008 escape and received a recall letter for the escape for the same issue the same day this all happened !! Ford knows about this issue and needs to fix it! We have made several complaints.

The power steering failed while I was turning in a 270 degree cloverleaf doing about 40 mph. The steering wheel was difficult to turn and I could not maintain the required turn to stay on the cloverleaf. I had to apply the brakes and stopped halfway off the road and on the grass shoulder. The dashboard message read power steering assist failure. The problem went away after I put the car in reverse and then back in drive

Fusion SEL: Going about 75 mph with cruise on when problem occurred. The wrench light comes on and the car loses its acceleration completely. I pull over the side of the road. I was luck there was only light traffic. The engine would only turn 1000 rpm. The only way to fix the problem is to turn the car off and back on again. The wrench light will disappear after that and it’ll start driving normally again. After searching the internet I found that this seems to be an issue with the 2010 Ford Fusion. It is a power problem, but not cover under the power train warranty. I contacted FORD and they said take it into a ford dealership. They were not concern about me or my family satefy. I do city driving where there is no shoulder to go to.

I have a recall on my airbag

Owner received notification of an airbag recall on this vehicle dated march, 2017. ago.since then no parts have been available for the repair. the latest notice is dated october 2018 that state in bold letters "parts ar now available to repair you vehicle; however, you dealer will need to order parts for your vehicle prior to an appointment:" my dealer attempted to order the parts but was told the parts are still not available. i want to know what can be done to force ford to provide the parts for this repairs. this has taken far too long and lives are at stake here.

Takata recall. i have received several recall notices in mail. i contact dealer,but they just blow me off and tell me they will call me when ready. it's been over a year.

Takata recall: air bag warning light on; technician says its the passenger air bag. warning stays on when driving.

Takata recall i bought my car in oct.2016 from a dealership .i asked them if it had any recalles they said no.i drove my car for 2 years when i found out that it did. i was told about it in april 2018 ford put me in a rential when i asked ford motor co. after being in the car for 5 months. they said they dont have a fix for it yet. when i asked for a deadline they said that it would not be till the end of 20018 or mid 2019. i tryed to trade it in or sale it and no one would buy it bc of recall so i had to turn it in . to us auto credit and find a new car .i hade to put down $2000.00 . this has put my familey in a bad place it has messed up my credit. we were going to buy a house and bc of this it has messed up my chance to do so.

I have not experienced anything , thank god. was contacted by tk holdings inc. that i had a defective takata airbags on my car. i verified this on your site in 2017 which showed my vehicle as needing my airbags replaced. i called ken stoepel ford and the lady that answered "pooh pahed'' this and said it was b.s. now i'm not so sure and am tired of people playing russian roulette with mine and my family's lives. complaint involves takata airbags and the possible injury associated with a collision.

15s18/15n01 reprogram power steering control module and steering gear extended coverage

Takata recall. dealer has not received replacement airbag inflators so my vehicle is at risk for improper deployment!

Takata recall. dealer has not received replacement airbag inflators so my vehicle is at risk for improper deployment!

I received a letter from ford that there is a recall for the air bag in my car back in january 2017, it has been 11 months and ford dealership still doesn't have the parts needed to do the repair. how long must i wait to get this recall done? i just received a notice of chapter 11 case # 17-11375 (bls) this week and i called ford dealership again today and was told that i do not live in humidity so don't worry. really i have been driving this car of the past 5 years with a bad air bag and i am not to worry !!!!

Tl* the contact's mother owns a 2012 ford fusion. the contact stated that since 2015, the vehicle would serge forward independently while depressing the brake pedal. there was no warning light illuminated. the owner had taken the vehicle to blackwell ford inc. (41001 plymouth rd, plymouth, mi 48170) where the mechanic replaced the throttle body. since the repair was performed, the contact and her mother had taken the vehicle back to the same dealer on several occasions for the same failure. recently, while her mother was attempting to park the vehicle, the vehicle unintendedly accelerated over a parking barrier into oncoming traffic. her mother was pumping the brake pedal however, the vehicle failed to immediately stop. the driver avoided crashing into a tree but clipped a stop sign before the vehicle came to a complete stop. no injuries were reported. a police report was not filed. the contact's mother restarted the vehicle and drove home with assistance from a family member. the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. the vehicle was not yet repaired. the failure mileage was approximately 30,000.

Tl the contact's mother owns a 2012 ford fusion. the contact stated that since 2015, the vehicle would serge forward independently while depressing the brake pedal. there was no warning light illuminated. the owner had taken the vehicle to blackwell ford inc. (41001 plymouth rd, plymouth, mi 48170) where the mechanic replaced the throttle body. since the repair was performed, the contact and her mother had taken the vehicle back to the same dealer on several occasions for the same failure. recently, while her mother was attempting to park the vehicle, the vehicle unintendedly accelerated over a parking barrier into oncoming traffic. her mother was pumping the brake pedal however, the vehicle failed to immediately stop. the driver avoided crashing into a tree but clipped a stop sign before the vehicle came to a complete stop. no injuries were reported. a police report was not filed. the contact's mother restarted the vehicle and drove home with assistance from a family member. the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. the vehicle was not yet repaired. the failure mileage was approximately 30,000.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not yet available. autonation ford torrance (3111 pacific coast hwy, torrance, ca 90505, (424) 253-4976) was contacted and it was confirmed that the part was not yet available. the manufacturer was made aware of the issue and referred the contact to nhtsa. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. vin tool confirms parts not available.

I was about to make a uturn when my steering wheel froze up on me. scary and dangerous. i had to make a left instead of the uturn thank god i was able to get out of the way i turned the car off and started it again. few minutes later i went to the bank and park in a parking space, went back to my car to leave and my steering wheel was locked up. had to get a tow home. said power steering assist fault

Tl* the contact owns a 2012 ford fusion. the contact was driving at low speeds when the vehicle accelerated without warning and crashed into the vacuum machine at a car wash. the contact applied the brake pedal and shifted into neutral but the vehicle delayed to respond. there were no reported injuries ,police report, air bag deployment, or fire.the vehicle was towed to jarrett ford of charlotte county 3156 tamiami trail, port charlotte, fl 33952(941) 625 6141 but was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 84,000.

Transmission failure at 114,396 mileage during routine city street driving.

Tl- the contact owns a 2012 ford fusion. the contact was driving at low speeds the vehicle accelerated without warning and crashed into the vacuumn machine at the car wash. the contact applied the brakes and shifted into neutral but the vehicle wa slow to respond. there were no reported injuries ,police report, air bag deployment, or fire.the vehicle was towed to jarrett ford of charlotte county 3156 tamiami trail, port charlotte, fl 33952(941) 625 6141 but was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 84,000. ap

Power steering just died while i was on highway almost lost control and service power steering came on funny thing is it should be recalled it is horrible.

Tl*takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was unavailable. the contact called capital ford (3660 s carson st, carson city, nv 89701, (775) 882-5353) where it was confirmed that the part was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Power steering went while parking car. ford said steering recall not applicable to this vin because it was built in a different plant. this is a safety hazard, if the steering went out at a higher speed it could have caused an accident. all 2012 ford fusions should be included in the recall because they all received the same power steering components regardless of which plant they were built in.

Upon applying brake pressure, the pedal must travel a significant distance before any braking is felt. my car has had new brakes put on, where the mechanic has said there are numerous complaints from owners with the same car. braking distance is significant and i am able to feel the floor with my foot. this should not be the case. ford does not seem to have a solution, so they continually push it under the rug. i have verified that my master cylinder is working as expected with no air in my lines. i do a lot of freeway driving, but in order to stop on time, i have to get off the freeway doing 10 mph less to ensure i can brake in time.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not available. homer skelton ford (6950 hanna cove, olive branch, ms 38654) and landers ford south (95 goodman rd e, southaven, ms 38671) were contacted and confirmed that the part was not available. the manufacturer was made aware of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. vin tool confirms parts not available.

This is the second airbag recall for my ford fusion. previously, the passenger air bag had to be replaced and ford provided me with a rental car during that period. now, it’s the drivers side. the form ford sent me said that it would possibly explode if i was in a wreck but that i should continue driving it. i just went to a ford dealership to ask if they could fix or provide a rental until it can be fixed. since basically they told me in the letter that i could die if this thing explodes, but they basically said that it’s on me and they can’t do anything. pretty ridiculous that they have offered help in the past but now are just doing absolutely nothing.

I was pulling out from my parking spot (parallel parked) when all of a sudden the steering wheel jerked out of my hands and the electric power assist light popped on. i was on a side street beginning to accelerate after pulling out into traffic. had i been going faster, it easily could have created a wreck. when the wheel jerked, i slammed my brakes on. i turned the vehicle off then on, and the light popped off. i re-parked it because i was afraid to drive it, and before re-parking, the light was back on. i found this is a common problem and looked on line (ford recall #15s18, nhtsa #15v340000). when i contacted the dealership to schedule repair, i was told that my vin was outside of the recall range, even though it did indeed fail the same way these others failed. because it was outside of the range, i would be financially responsible for this known design failure that resulted in a near miss accident. i've not taken it in for repair yet, hoping this recall is widened to the appropriate range for the same failure. i understand it's costly, but finding out this problem was a known problem that they didn't properly identify points of containment made me angry.

Before and now i am unable to turn the steering wheel at all as well as my car.

Power steering went out doing about 49mph on a busy highway. causing me to be rear ended. the other car left the scene of the accident. still no power steering fluid fine. exact issues as all the other 2012 recalled ford fusions but not mine

There is currently a recall for the part i had to replace for $3000 under code 15s18, but for some reason, my vehicle was not covered under this recall though it is the exact problem described in the recall and other ford fusions of the same timeframe are covered. i lost and regained control of steering for some time until it eventually stopped working altogether.

We ahve a open recall ( # 21v158 ) an ford will not honor the open recall the authorized ford dealership that has tried to order the part was told no they will not send them the parts as of 04/15/2021

Driving in town when steering went out. took vehicle to ford was told to replace steering unit. also told there was a recall on fusions but not all. also told they extended warranty to 150,000 miles. mine has 170,000. they refused any help. i am thinking they have a problem that's needs to be addressed

Tl* the contact owns a 2012 ford fusion. the contact stated while driving 55 mph, the vehicle loss power steering assist and the steering wheel seized. the power steering assist warning light was illuminated. the vehicle was taken to hayford ford (1330 301st ave ne, isanti, mn 55040) and diagnosed with power steering failure and that the power steering gear and steering column needed to be replaced. the manufacturer was made aware of the failure but informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the approximate failure mileage was 81,000.

Vehicle steering has been acting up for a few days like it is catching and pulling in the direction i just slightly veer to. 2 days later, while driving on main highway, 60mph, service power steering and service advancetrac display on dash. complete loss of power steering almost impossible to turn steering wheel.

Tl the contact owns a 2012 ford fusion. the contact stated while driving 55 mph, the vehicle loss power steering assist and the steering wheel seized. the power steering assist warning light was illuminated. the vehicle was taken to hayford ford (1330 301st ave ne, isanti, mn 55040) and diagnosed with power steering failure and that the power steering gear and steering column needed to be replaced. the manufacturer was made aware of the failure but informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the approximate failure mileage was 81,000.

My car just dies while i’m driving. are there recalls i haven’t been notified about that could be causing this? if so, how do i get it repaired in the most expeditious manner. i only have the one car and it is pretty unsafe at this point.

The power steering is not working. very difficult to turn the wheel

The brakes are "spongy". took it to our mechanic who replaced the master cylinder twice and the brakes were still "spongy". he looked at the brakes and they looked good. he recommended that the abs sensor be replaced, but ford wouldn't sell it to him. so, we took it to the ford dealer and they replaced the brakes, calipers, etc. and the brakes remain "spongy". they said they needed to replace the master cylinder, but it is brand new.

Tl* the contact owns a 2012 ford fusion. the contact stated that while her daughter was driving at an undisclosed speed the service power steering message displayed and the steering wheel became very difficult to turn in either direction. the cause of the failure was not determined. the local dealer green ford located at 2211 w. pioneer pkwy, peoria, il 61615 and the manufacturer were notified of the failure however, no assistance was offered. the approximate failure mileage was 183,000.

The driver door opened while i was driving and i am certain that i closed it before driving. then, the inner handle prevented my door from being opened from the inside causing me to have to roll down the window to open the door. a week later, today, and the lock handle has now fallen off. notice photos of broken lock that fell off, also, the door handle has zero tension with only a finger causing the door handle to be inoperable.

Tl the contact owns a 2012 ford fusion. the contact stated that while her daughter was driving at an undisclosed speed the service power steering message displayed and the steering wheel became very difficult to turn in either direction. the cause of the failure was not determined. the local dealer green ford located at 2211 w. pioneer pkwy, peoria, il 61615 and the manufacturer were notified of the failure however, no assistance was offered. the approximate failure mileage was 183,000.

Ford has know of this airbag problem for many years with numerous vehicles they have sold. we diligently checked and ford or nhtsa has ensured us that our vehicle was not one that is involved in this recall. as 03/25/2021 ford informs us that we now have been driving an unsafe vehicle since 2012 and can not fix this problem?! the vehicle has already had the passenger airbags replaced due to the same issue! this took over three times to remedy this problem! this is unacceptable and we should have been notified earlier! this is one of our main transportation that we now wonder if it will kill or maim us!

The drivers side air bag inflater needs to be replaced due to a recall.

Heated drivers seat got too hot to sit in and now the heating element is not working the switch will come on for a few second then shut off. the fix is $600 replacing elements according to the mechanic "this is very common problem with this vehicle" the heating up of the seat was a huge concern but now seat does not heat . please help

Steering feels like it's really lose and goes all over the road tires are bouncy while driving it pops back also while changing gears

Loud creaking occurs from steering column at warmer temperatures (over 50 degrees) when driving. steering becomes more difficult as temperature rises and steering wheel shakes. there is serious concern about imminent failure. no codes pull, dealership states no issue after bringing it in twice, and that my vin is not affected by the larger recall related to power steering failure. this is a known issue with a recall already launched for some vins; however, all cars falling within this manufacturing period should be recalled and issue addressed. am currently debating having power steering rack replaced by another mechanic as ford simply does not seem to care.

Tail light socket melted and burned. noticed blinker and passenger side brake light were not working. pulled out of housing and saw the socket was burnt and the bulb was melted in the socket.

Loud creaking noise when turning the steering wheel at low speeds. it does not occur when it is cold outside, but occurs at temperature 70+. it get's really loud at temperatures near 80 degrees and above. i am concerned it will fail while driving. exact same issue as others. when i took vehicle to ford, it was cold and they said nothing was wrong.

Air bag light is on for passenger seat

Tl* the contact owns a 2012 ford fusion. the contact stated while driving 70 mph, the steering wheel became difficult to turn. the contact stated that the vehicle was restarted and regained power steering functionality. the contact stated that there was no warning light illuminated. the vehicle was taken to uftring subaru (500 fairlane dr, east peoria, il 61611) to be diagnosed however, the mechanic was unable to determine the cause of the failure. the vehicle was not repaired. the contact linked the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted and informed of the failure. the contact was informed that the recall repair was performed in 2012. the failure mileage was approximately 140,000.

Customer was driving to work on ice and lost power steering assist . sounds related to the 15s18 campain. dealer claims no recall. this is a deadly or life theatening defect and should be applied to all 2011-2013 ford fusions and other vehicles involved. let's not lose a life to a known defect.

Tl* the contact owns a 2012 ford fusion. the contact stated that the door handle fractured without warning twice within 5 months. the vehicle was taken to an independent mechanic where the driver’s side front and rear door handles were inspected and replaced. duval ford (1616 cassat ave, jacksonville, fl 32210, (888) 363-9533) was contacted and informed of the failure. the contact was informed that the vin was not under recall. the vehicle was repaired however, the failure recurred. the manufacturer was notified of the failure however, no assistance was provided. the failure mileage was approximately 40,000.

There is a loud creaking noise when turning the steering wheel at low speeds. it does not occur when it is cool/cold outside, but occurs at temperature 80+. it get's really loud at temperatures near 100 degrees and above. i am concerned it will fail while driving.

Defrost/ac/vents blow out hot air regardless of settings...found this to be a very common issue online and an expensive permanent fix...vents/defrost/ac may be tricked into working if lights are turned on before starting (thinks it's nighttime or cover up light sensor on dash)

About less than a year, my power steering went out. the message read power steering assist fault, and the wheel would lock electronically. so i replaced the power steering pump. fast forward to present day, service advanced trac and service power steering now is on the dashboard. now i'm looking to tow my vehicle because it seems again to be something wrong with the power steering.

The air conditioner fan blower motor freezes up until it eventually stops working. it is doing it again for the 6th time. i have had to replace it every 1-2 years.

The power steering has failed on this vehicle 4 times in the last two years. in every case, it failed while driving. three times on the highway and once in local traffic. when the power steering fails, it takes an enormous effort/strength to make a turn, change lanes, or park. two of the times the power steering failed, the mechanic was able to clear the codes and the power steering was restored. the other two times required expensive repairs. one (october 2020) was for almost $1700 and replaced the control rods and tie rods. this restored the power steering for two months, then it went out again. resetting the codes worked for two days, but then the steering went out again. the rack and pinion and control board were replaced in february 2021 at a cost of just under $2000. loss of power steering when underway is a known issue for cars of this make and model, and there has been a recall affecting some 393,000 vehicles, but not all vins. though my issue is exactly as described in the recall, ford maintains that my car is not covered. checking online, i see that many others are in the same situation. their fusion has exactly the same power steering issue as the recall, but ford says their vin is not one of those recalled. it is clear that a larger number of vehicles were affected than first believed, and all those affected by this problem should be included in the recall.

Tl* the contact owns a 2012 ford fusion. the contact stated that the driver's door was unable to open from inside the vehicle. in order to open the door, the contact had to reach out the window and use the exterior door handle. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 55,000.

My throttle body is giving me issues. it will hesitate and react as if it will stall on occasion when i am on the highway, it will jerk badly. no engine lights appear on my dash, however i was notified by ford there is a replacement extended warranty, yet that extension does not cover the initial charge from the dealer to check the throttle body out, which is dead wrong of ford. i believe they should cover any and all charges regarding this the throttle body. in addition my vehicles rack and pinion or pwer steering sueels alot while in driving, ive check fluid levels and they are normal, yet it will make alot of noise.

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph, the steering wheel failed and caused the vehicle to sideswipe a curb. the dealer was unable to determine the cause of the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 81,000.

Tl* the contact owns a 2012 ford fusion. while driving at any speed, the power steering indicator illuminated and the steering wheel locked up. the dealer diagnosed that the power steering gear failed. the power steering gear was replaced; however, the failure recurred multiple times. the dealer was notified. the vehicle was not repaired. the vin was unknown. the approximate failure mileage was 109,000.

The steering wheel completely locked up. the steering wheel would not move. i was pulling out of school onto highway.

Tl* the contact owns a 2012 ford fusion. whenever the contact reversed the vehicle, the steering wheel would fail the next day. the vehicle was taken to a dealer where it was diagnosed that the power steering control module fractured and needed to be replaced. the vehicle was repaired. the manufacturer was notified. the approximate failure mileage was 62,000...updated 01/05/17 *bf consumer stated 393,000 cars were recalled for this same problem. they were the same year, same model, same problem were covered under recall 15v340000 and my car had the same problem but ford motor company would not cover my car. updated 9/5/18*jb

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph, the power steering indicator illuminated and the steering wheel seized. the contact turned on the hazard lights and resumed driving. an independent mechanic diagnosed that the power steering sensor failed and needed to be reprogrammed. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was not made aware of the failure. the failure mileage was approximately 85,000.

Engine stalls without warning

Drivers side door handle is broken on the inside. cheap plastic, normal use. needs to be recalled. many others have same problem. vehicle was stationary and broken as i tried to open the door.

Tl* the contact owns a 2012 ford fusion. upon recently owning the vehicle, it was determined that there was internal electrical failure with the wires. the wires burned internally near the vent controls for the air conditioning or heating. the contact noticed that smoke emitted into the vents as the failure progressed. the vehicle was taken to a repair shop for diagnostic testing. the vehicle was also inspected by an independent mechanic. the vin was included in nhtsa campaign number: 15v340000 (steering), but the contact was not notified by the independent dealer from where the vehicle was purchased. the manufacturer was not notified. the failure mileage was not available.

The driver's inside door handle stop functioning causing an inability to exit the vehicle without first rolling down the window, reaching outside and opening the door while still in the vehicle. driver would not have been able to quickly exit the vehicle in the event of an emergency. this is not a defect secondary to any event.. the dealership stated this was a know problem with the fusion and had actually ordered 3500 parts to repair vehicle when people brought them in for repair.

Was backing out of a parking space in a parking lot and the steering wheel lock while in motion.

My adult son was using my vehicle. he parked my vehicle in his driveway and closed the driver's door. when he went to use my vehicle, the door wouldn't open. he had to go to work, so he entered the vehicle through the passenger side. after getting to work the driver's door still wouldn't open so again had to vacate through the passenger side. i made an appointment at the dealership. they kept the vehicle for two days because they could not get the door to open either. they called ford directly for instructions. come to find out it was a faulty latch (same reason they are now recalling ford fusion from the year 2013-2014 - mine is a 2012). i called the ford company and they said they will report it and i told them i would do the same. they made me pay the deductible on my extended warranty and i felt since it is a known defect, that i shouldn't have had to pay my deductible of $100. i have a case # from ford: cas-10775544-z653c9

Takata inflator: on september 23rd i was driving to work using local stet and all of a sudden my car lost all power, it would not accelerate when i hit the gas. several warning lights came on inside the car including the engine light. it happen once again on oct 5, 2016 while driving on 408. thank god that the traffic was heavy and i was able to place the car into park, turn the engine off and then on again. i the traffic was not heavy i could have been badly injured. i did not notice any recalls for this issue. please don't let someone loose they life before the issue is fixed

Power steering cuts out while driving, either turning or driving straight. no advance warning, but get error message when it fails. i can fix it by turning the car off and then back on. took it to the dealer in may 2015. they found nothing wrong. when the recall came out in june 2015, i was never notified, despite having just been at the dealer with that very problem. just hearing about it on the news yesterday. the power steering problem has happened about a dozen times. sometimes 2 or 3 days in a row, sometimes every few months. could be on a city street or in a parking lot. could be moving fast or slow. very dangerous.

Taillights sockets are discolored and burnt looking. the plastic that holds the socket is melted.

Tl* the contact owns a 2012 ford fusion. while driving 40 mph, the steering wheel seized and the power steering warning indicator illuminated. the vehicle was towed to the dealer, but was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 117,000. updated 01/11/2017*ct *tr

While driving on the highway , my power steering just stopped , when i looked at the dash it states to check power steering now . when i researched the problem on line there is a recall for this problem on 2012 fusion but my manufacturer date is a month passed. i notice other fusions on social forums from 2012 to 2014 having the same issues , i brought my car into ford and they said its not covered under recall .i called fords main headquarters and they wont budge. if this wasn't a safety issue , i would not be as concerned ,but power steering failure is extremely dangerous. *tr

Power steering went out

2012 ford fusion recall when coming to a stop sign, i went to put my foot on the brakes and my steering pulled to the right and i could not steer the car and the brake pedal went straight to the floor. there is no broken brake lines. when this happen it steered me into another car that was parked on the street. after the accident i did a safety recall through car max and found out that there is a safety recall 15n01 and 13n03, which showed that they were not done. so i went to the dealer ship that i brought the car from 6 months ago and they said no they did not do the recall only re-programmed the car 15s18b. i tried calling ford directly but they said that there is nothing that they will do about it. even after asking the question how can you just re-program medal and steering components? still yet i have no answers from anyone.

The steering went out while diving( high and low speed). called the dealer said not under warranty.

While sitting still or driving the steering will make an audible "clunk" you can hear and feel when turning left or right from the centered position. no code present upon first trip to dealer who recommended rack and pinion replacement. they "updated" the software per the recall specs. service advancetrac warning came on about a week later and dealer said code c1278 appeared and recommended rack and pinion replacement. seems like this should fall under the recall of the rack and pinion, but the service dept said it doesn't.

While trying to reverse out of my driveway, the "power steering assist fault: service immediately " message came on, and it was very hard for me to turn the steering wheel. by not being able to drive it completely...i just drove it back in the driveway which was very difficult due to me having to turn the wheel. i did take it to the ford dealership, and i was told that i need a steering gear assembly. i was told that resetting the codes would not work. i did inform the worker about that part being recalled for my vehicle, but he denied any type of recall for this particular vehicle. i have only had this car for two years, and this happen out of the blue. if there was a recall for this part on this particular model...i deserve to get it fixed, free of charge as stated in the nhtsa. they are trying to charge me $1, 944.50 to replace this. i just need to know if this part was recalled.

Driving over 65 mph on interstate and car loses power going in to limp mode. cars start honking at me as i am slowing in front of them and almost cause accident, take to ford dealership after reading info on recall. they replace throttle body. happens again driving on interstate so take back and they give me estimate for $892.10 for $100 diagnostic and the rest for vapor canister purge solenoid and vapor cannister. from what i read this will not take care of problem so don't know where to go next. afraid to drive.

The drivers side inside door handle broke.this was inside the door.this would not let me lock the door .while traveling the door would not lock and it came open.this is the same problem that other ford vehicles are being recalled now.i reported the problem to you 06,2015.i reced. no reply from you and ford made me pay for the repair.this was a safety issue for me.in may,2016 the exact same problem happened again with the passenger side door.i complained to ford and they covered the repair for this door only.i do not understand why the fusion is not covered like the other fords that are being recalled for the same problem!

Tl* the contact owns a 2012 ford fusion. while driving 25 mph, the steering wheel seized and the service power steering warning indicator illuminated. the vehicle was taken to the dealer, but was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 124,000.

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph and making a right turn, the power steering failed and the steering wheel became very difficult to turn. during the failure, the "power steering assist fault" warning message displayed. the vehicle was taken to an independent mechanic where it was diagnosed that there was a computer failure and it needed to be reset. the vehicle was repaired; however, the failure recurred. the manufacturer was not notified. the failure mileage was 64,000.

Both the front left and right sway bars have come loose causing significant damage resulting in both components needing to be replaced after 51,700 miles. this is a car has met all regular maintenance schedules and is well cared for.

My 2012 ford fusion with 36k miles loses acceleration and idles rough until it is shut off and re-started. a wrench symbol is displayed when this happens. no check engine light is displayed. does not matter at what speed. very dangerous when on interstate hwy. a car that loses power in 2016? unacceptable, unforgettable and unforgiving.

The drivers inside door hadle won't open the door. the car was sitting in my garauge when the inside door handle broke. ford is charging us $240 to fix it. the car odometer has about 46,000 miles.

On july 8, 2017 while riding as a passenger and my husband driving with our 5 yr old niece in the back strapped in her car seat. a warning on the dash board showed "service advancetrac"/"service power steering now" we immediately headed for the nearest auto store to purchase power steering fluid and in doing so we quickly noticed that my husband had to use muscle and additional effort to turn the steering wheel. after finding out we had an electronic module and could not manually refill the power steering we took the chance of heading home while my husband continued to aggressively get the steering wheel to turn without any accident. when looking up recall information i noticed that according to our vin number our 2013ford fusion se was not of the specific models covered. we have called the dealership and will have to wait until july 11th and pay $95.00 just to diagnose the obvious problem and get an estimate. we have never received a warning regarding this malfunction from ford that our lives could suddenly be in danger because of the power steering going out and the fact that we live on modest income and have only one car. we expect ford to do their due deligence in extending the recall to cover the cost of the repair for the power steering on our 2012 ford fusion. we have always and only purchased our cars from ford and look forward to being provided excellent and honorable service in return simply because it is the right thing to do.

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle experienced a loss of power steering. the power steering warning indicator illuminated. the contact took the vehicle to hilbish ford to get nhtsa campaign number: 15v340000 (steering) remedied however the technician informed the contact that the vin did not apply to the recall. in addition, the contact would be responsible for the recall remedy at their own expense. the manufacturer was notified and informed the contact that the vin was not included in the recall. the failure mileage was approximately 97,877.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving at approximately 15-20 mph, the steering wheel became difficult to maneuver. the contact stated that while the vehicle was stopped or slowed down, the steering wheel became still almost as if it were locked. the power steering warning light illuminated indicating that the power steering must be serviced now. the contact referenced nhtsa campaign number: 15v34000 (steering). the vehicle was taken to stevens ford of milford at 717 bridgeport ave, milford, ct 06460, (203) 876-6464 where it was diagnosed that the steering gear assembly needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified of the failure and the contact was given case number: ca127256238 but did not offer any further assistance. the failure mileage was 74,300.

Tl* the contact owns a 2012 ford fusion. while driving approximately 25 mph, the steering wheel became difficult to maneuver and required excessive force in order to make a turn. there were no warning indicators illuminated. the contact was able to park the vehicle. the vehicle was towed to maxwell ford (5000 s ih 35 frontage rd, austin, tx 78745, (512) 443-5000) where it was diagnosed that all of the front lower control arms, rsc shaft axle, rear shocks, and front passenger side tire needed to be replaced. the vehicle was not repaired. the contact searched her vin on nhtsa.gov and noticed nhtsa campaign number: 15v340000 (steering). the dealer stated that the other repairs needed to be performed before the recall repair could be completed. the manufacturer was notified and agreed with the dealer. the approximate failure mileage was 106,000.

Tl* the contact owns a 2012 ford fusion. while making a turn, the vehicle experienced a loss of power steering. the advance trak and power steering warning indicators illuminated. the vehicle was towed to the silver ford dealer where it was diagnosed that the steering gear was defective and needed to be replaced. the manufacturer was notified of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 15v340000 (steering), and referred the contact to nhtsa. the failure mileage was 145,000.

Tl* the contact owns a 2012 ford fusion. while the vehicle was stationary, the "power steering assist fault" warning indicator displayed. the contact stated that the vehicle would not turn left or right while in the reverse position. the contact received notification of nhtsa campaign number: 15v340000 (steering). ford parkside drive of knoxville, tennessee was made aware of the failure and stated that the contact would have to pay $138 before performing the recall repair. the manufacturer was made aware of the issue and referred the contact to nhtsa. the failure mileage was 75,000.

Tl* the contact owns a 2012 ford fusion. on several occasions, while driving at an unknown speed, the power steering became difficult to maneuver. the steering wheel could not turn left or right. there were no warning indicators illuminated. the vehicle was taken to ed koehn ford of wayland (1159 w superior st, wayland, mi 49348, (269) 792-2205) where it was diagnosed that the power steering and power assist needed to be replaced. the vehicle was repaired. the contact referenced nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure and stated that there were no recalls associated with the vehicle. no further assistance was offered. the failure mileage was 80,000. updated 09/01/17*lj *js

Takata recall i bought a 2012 ford fusion on feb 27 2017 about a week ago thr steering lock up on me while i was pulling out my house while doing research i come to find out this car has a recall of took it to ford n supposely they fix the. ( i do not believe they did) well due to locking up now they saying the rear lower control arms are bad n they wont fix it. i had nothing to do with this damages that obviously the ford is covering up. i need help i have 4 kids and i feel the dealership committed fraud by even having this car on the market im stuck with a car dont obviously its a death trap. i have been researching and what im finding out is that ford keeps lying about all the problems this car has. i am in such shock and sick to my stomach that ford will rather kill people then to remove a bad product. i feel cheated and very worry as to how can they sleep knowingly that they are killing people my life and my kids lifes have no value i need help asap

The front seat passenger and front seat driver door has failed and the door can not opened from the inside of the vehicle. the passenger door opener was repaired one and a half years ago and the driver door is being repaired on july 18, 2017. in the event of an accident, egress from the vehicle is problematic. the window must lowered and the driver must reach outside to open the door from the outside.

Tl* the contact owns a 2012 ford fusion. while driving 55 mph, the steering failed and the steering warning indicator illuminated. the vehicle was taken to pugmire ford of cartersville (located at 362 n tennessee st cartersville, ga 30120 770-382-5780), but was not diagnosed or repaired. the next day, the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic was unable to generate testing codes. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 142,000.

Tl* the contact owns a 2012 ford fusion. while driving 25 mph, the power steering seized without warning. the vehicle was towed to sunset ford (located at 11700 gravois road, st. louis, mo 63127, tel: (314) 843-4431) to be diagnosed. the vehicle was not diagnosed at the time of the complaint. the manufacturer was notified of the failure, but did not assist. the approximate failure mileage was 28,000.

Warning: "service advancetrac"/"service power steering now" on dash. lost power steering. recall 15v340000 does not cover my vin. have to drive w/o p. steering, cannot afford to fix. opened case with ford, # cas-12641499. hope to get my vin included in recall.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part to do the repair was unavailable. the contact called allen vigil ford (located at 6790 mt zion blvd, morrow, ga 30260) who stated that the parts were not available. the manufacturer was made aware of the issue and did not assist. the vin was not available. the contact had not experienced a failure. parts distribution disconnect.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 16v340000 (air bags) for the passenger frontal air bag inflator. the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer did not know when a remedy would available and did not offer additional assistance. the dealer was not made aware of the failure. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) however, the part for the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated the passenger air bag off warning light illuminated even when there was a passenger seated. the contact informed the mclorty ford dealer who stated that the passenger air bag being off was not of concern. the approximate failure mileage was 110,000. the manufacturer was not made aware of the failure. vin tool confirms remedy not yet available.

The interior door handle after normal use can break, leaving occupant stuck in vehicle if unable to climb to another seat or roll window down to open door with outside handle.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) for the passenger frontal air bag inflator; however, the parts to do the repair were unavailable. the vehicle was taken to the local dealer (helman ford located on 12220 southwest fwy, stafford, tx, 77477) and the contact was informed that the recall remedy was not available. the dealer was not sure when parts would become available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue and stated that they did not know the resolution time frame. the contact was referred to nhtsa. the contact had not experienced a failure. vin tool confirms parts not available.

Received recall in march 2017 and have no response, cannot find information, it does not make me feel safe , or why i trust you

I am a lieutenant on the saint john fire department in saint john, indiana. my daughter drives the 2012 ford fusion se. she was on a trip in texas when this steering failure accured. she was lucky enough to be able to steer it into a safe parking area when this happened. she was 100 miles from home when she called me to tell me of this problem. i researched this issue on-line and that is when i discovered the electronic power steering failure recall # 15s18. evidently, this has effected over 500,000 vehicles. being in the fire business i am thankful that nothing happened to my daughter while she was driving this vehicle. this could have been a very serious accident or worse !! i advised her to drive the vehicle back home and to the nearest ford dealership instead of getting it towed from over 100 miles away if she thought she could drive it slow and safely. she was indeed able to drive it back home and parked it at the nearest ford dealership closest to her home. the vehicle is there right now as i am typing this complaint. i do not have a cost estimate for this repair as of yet. i want ford to take full and complete responsiblity for this safety recall # 15s18 and pay for all expenses to repair this vehicle. if this would have been a worst case scenario ( if you know what i mean ) then we would be talking about a lawsuit instead of a repair and costing ford millions of dollars to say the least !!

In april 2017 i had a recall on throttle body. i quickly took the car to dealer for repair. on 6/21/17 i was driving and the car suddenly died and would not start. after having car towed to dealer i again had throttle body and motor assembly replaced

At 80,000 miles service power steering light came on as well as check advancetrax notice. the next time car was turned off and restarted power steering was completely gone. took to ford dealer and they said tire was underinflated but if light came back on needed new steering column. for $1600. drove two weeks with steering ok then same message appeared and steering went out so had a mechanic(not ford dealer) replace steering column part and now two weeks later same problem with no power steering. read that a recall was issued for this problem for fusions made at mexico plant but my vehicle was either made just before or just after recall dates. recall should be expanded to include all fusions with this same problem. each time warning message came on, it wasn't until car was turned off and restarted that power steering went out.

My 2012 ford fusion sel, when accelerating from a stationary point on a city street, my engine loses power and starts to sputter before the engine shuts off on its own. this problem has happened many times in the middle of traffic, where i'd have to completely stop, put the gear in park, and restart the engine.

Driver door will not open from the inside. must roll down the window to open it from the outside. the unlock button stays half open; won't move either way.

After power steering failed, car was repaired under a recall notice at local ford dealership. the steering rack was replaced. 3 hours after picking up the car, when leaving work, the power steering failed again while in motion on a city street going under 40 mph decelerating coming to a red light. received warning "service power steering now" and "service advanctrac." these are the same warnings received prior to repair. the car went immediately and grossly out of alignment. above 55 mph, the car shakes severely. ford dealership says the repair needed falls under the tsb 11-11-3 related to high friction in the control arms; however, the tsb states that this problem only causes the stability/traction instrument cluster to illuminate. the dealership says everything under my car looks to be in good condition and that this has to be the problem, stating that the high friction is causing the power steering pump to lock up which is then failing the power steering all together. this is a safety concern and should be included in the recall on the power steering module. the vehicle has 145,000 miles. it has been driven for 6 years without issue.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called a local dealer (asheville ford lincoln 611 brevard rd, asheville, nc 28806 (828) 253-2731) and was informed that the recall remedy parts were not available. the manufacturer did not know when the parts would be available. the contact mentioned that the air bag warning indicator illuminated and she did not feel safe driving the vehicle. the contact inquired about a loaner vehicle, but was denied by the manufacturer and dealer. the failure mileage was unknown. vin tool confirms parts not available.

The interior drivers door handle will not open the door and the window has to be rolled down to use the outside door handle. the vehicle was taken into veterans ford in metairie, la where they looked at the issue and then scheduled an appointment to repair it. i brought it in for the appointment and they said they couldn't get to it for three days and that they would have to look at it again and decide what to do. i explained my safety concerns to two different representatives but they still would not take any action.

Tl* the contact owns a 2012 ford fusion. the contact stated that the steering unit was reprogrammed per an unspecified recall repair. two years later, the steering lost power when the vehicle was placed in reverse and the power steering assist warning indicator illuminated. the vehicle was taken back to the dealer, reineke ford in lina, ohio, where it was diagnosed that the power steering unit was faulty and needed to be replaced. the manufacturer stated that the failure was already remedied per an unspecified recall. the vehicle was not repaired. the failure mileage was approximately 150,000.

This car has a major problem with the gauges that also prevents the air conditioning and radio working properly plus certain external lights and directional lights as well as the high beam indicator. this is going on almost a year now and the gauges will "black out" as well so you cant see how fast you are going or other functions. this should be a major safety concern. i do have some video of the problem i will attach. this happens all the time if the car is sitting or in motion. for some reason i cant post the video of the problem but there are plenty of the same ones on you tube.

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph, the vehicle failed to accelerate and stalled. the check engine and wrench warning icons illuminated. at a traffic light, the contact was able to restart the vehicle and resume driving. the vehicle was taken to an unknown dealer where it was diagnosed that the engine throttle body failed and needed to be replaced. the vehicle was not repaired. the failure recurred numerous times. the manufacturer was notified of the failure and informed the contact that there was a recall on the engine throttle body, but her vin was not included. the manufacturer provided the contact with the phone number to nhtsa. the approximate failure mileage was 39,000.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was contacted (gus muchado ford at 305-238-9211) and confirmed that the parts were not available for the recall remedy. the manufacturer was notified of the issue and stated that the contact could locate a dealer for the repair. the contact had not experienced a failure. vin tool confirms parts not available. parts distribution disconnect. updated 09/29/2017*js *js *js

Two months ago, i was driving and my steering became very difficult to handle. there was a whining sound every time i made a turn. checked the power steering fluid and it was completely empty. i refilled it and a couple of weeks ago, i started having trouble with steering and the whine when turning was back. the power steering fluid reservoir was empty again. i have refilled the reservoir again. no obvious signs of leakage. there is a recall for some 2012 ford fusions but i have not found mine included in the recall.

Car reads "service power steering now" and "service advancetrac". vehicle is difficult to steer and takes maximum effort to control. first warning generated while parked and upon starting the vehicle. no prior indications to a problem.

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph, the bolt from the engine fractured and hit the cv joint. grease flooded the cv joint which made it difficult to drive the vehicle. the check engine warning indicator illuminated. the vehicle was taken to an independent mechanic who was unable to diagnose the failure. the contact was not sure if the manufacturer was notified. the vehicle was not repaired. the failure mileage was approximately 83,894. updated 07/11/17*lj consumer stated he worked on the vehicle engine to get the broken bolt out, but was not able, because he did not have the right tool. updated 9/28/18 *jb

We purchased a car from miller used cars 4477. vestal parkway, vestal ny. 2012 ford fusion, 30,000 miles, got it home and started to look it over. i realized the tires on the rear of the car we're severely dry rotted and the date on them were from 2011. i contacted the service manager josh and he tried to sell me tires. he told me they don't reject tires for dry rotted sidewalls. i was done dealing with them at this point and i want them exposed. this car was unsafe.

Tl* the contact owns a 2012 ford fusion. while attempting to turn the vehicle at 15 mph, the steering wheel seized without warning. the failure recurred several more times. the vehicle was taken to a dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and stated that they would escalate the case to see what they could do, although the vin was not included in nhtsa campaign number: 15v340000 (steering). the approximate failure mileage was 103,000.

Small evaporative leak attributed to the fuel filler neck as part of the capless gas system. this year, make, model presents consistent issues in this area. previous model years had recalls associated with this issue, but not the 2012 for some reason.

Driving on 6 lane divided highway during morning rush hour traffic at about 30 mph when i lost power to the vehicle and wrench light came on. got pushed to the dealer that was a block away. the dealer said they did their $129 test - no faults and my car was ready to drive home. i wasn't going to leave until it was safe to drive. there was another $129 test that they could do. this test didn't find anything but when the tech was driving it stalled on him. they replaced the purge valve ( for free, wasn't charged for either test) but he hoped that this fixed the problem. two days later, had the same problem on another 6 lane divided highway going about 30 mph and was almost rear ended by vehicle behind me. i let the vehicle sit for about 5 minutes and it was rough starting but got back to the dealership. it's been at the dealership for over 24 hours and they are "scratching" their heads to determine what is wrong.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called the manufacturer and was informed that he would receive another notice when the part becomes available for the repair. the contact had not experienced a failure. vin tool confirms parts not available.

As i was driving down the road, my warning sensors beeped along with the words flashing that said 'power steering failure.' thankfully i was not on a busy highway and there was a gas station close by. i immediately pulled into the nearest gas station yet the steering wheel would hardly turn. i bought some power steering fluid and put that in the car yet it still would not turn properly. i had the car towed to my local ford dealership the next am. after ford looked at the car, they called me to tell me that it needed a power steering gear box replaced and would cost $1,675.00. after talking to them and obtaining a second quote from a different repair shop, i was then informed that there was a recall that involved the power steering assist. i then called ford manufacturer toll free and they informed me that yes there was a recall yet because i did not take my car in to have it checked in 2015, that ford would not cover the cost of this repair. i informed the man that i was not told of any recall so how would i have known to take it to the shop? furthermore, i have taken my car to this dealership after the recall was published (for a different issue) and they did not say anything to me at that time about there being an open recall. i feel that ford should have said something at the time i was there for a different issue if there was an open recall on my vehicle. now i am being charged $1675 for a repair that ford has fixed for other consumers for free of charge. this will be my last ford car as the customer service was extremely unfair. i feel that i should be reimbursed for the charges that i am spending to repair my car.

Recall states there is a safety defect with the airbags that could cause injury or death. any safety defect that can cause injury or death makes the vehicle unsafe to drive and places the occupants at risk of personal injury or loss of life. it nhtsa legal and moral responsibility to protect the public from such safety defects. other than the recall notice, the ford motor company will not provide any detail or update on when they will fix the defect other than to say we will send you a letter. ford provided a number to call for additional information, but the only information they provide is that there is noting they can do and they will send a letter at some point in the future. i really wish the nhtsa would really do their jobs to protect the public and insure these companies correct these life threatening safety defect and provide the consumers safe alternative transportation until they can fix the life threatening safety defects in the vehicles they have sold. this is the second complaint filed and nhtsa did not respond to the initial complaint. failure to respond to this complaint will lead to a formal complaint to the oig on your negligence in this matter!

2012 ford fusion hybrid. passenger frontal airbag safety recall. *ld *js

Tl* the contact owns a 2012 ford fusion. when the vehicle was started, the power steering ability seized without warning. the dealer diagnosed that the power steering gear needed replacement. the contact also stated that the power steering module was reprogrammed per a manufacturer recall in may of 2016. the manufacturer was notified of the failure, but the vehicle exceeded the mileage to be repaired under warranty. the vehicle was not repaired. the approximate failure mileage was 154,333. the consumer requested a status update on the vehicle owner's questionnaire. *js the consumer stated there was an air bag recall repair issued for the vehcile, but the parts were not available. *js

"takata recall" i have a vibration coming from the front end at high way speeds. seems to be the front passenger side. vibration only occurs during the speeds of 50 to 60 mph. anything above or below that is fine. i have had new tires, tires rotated, balanced, alignment, and just an over all inspection with no results.

The driver's door wouldn't open from the inside; i had to roll the window down and flip the outside latch. i was thinking this could be a safety issue if it happened in an emergency the dealer said it was a common problem and that there was no recall on this issue. they replaced the "left front door inside handle". they said it was an electrical problem.

I own a 2012 ford fusion and the car has started shutting down when i slow and while stopped at lights. it jerks at times which made me think it was bad gas or something like that. then it started shutting off. i've taken it to several auto places and no one can tell me what it is. i have read and researched this problem and found that it's happening a lot. why is there not a recall from ford on this? i will think twice from buying another ford..

Power steering went out while driving the car. ford has issued a recall, but my car for some reason doesn't fall under it.

Takata recall. ford sent recall letter for vehicle airbag defect. they say the replacment is not available. i have contacted local dealer, and national call number to complain and try to get repair of the recall defect. it is not available. no one knows when it will be available. maybe months. i was told the part must be designed and mfg, before available. i requested interim repair or loaner. none is available. i told them my concern of driving vehicle with defect. they say ford does not know of any problem with the airbags. if no problem, why are they recalling? my vehicle re-sell value is lost with the defect present. i think ford is not taking care of this recall. sending me a letter notice, with no fix, is nothing. i cannot sell, replace, get a new car or quit driving the car while i wait for ford.

Tl* the contact owns a 2012 ford fusion. while driving and slowing to a stop, the contact noticed an abnormal smoke odor emitting from the front of the vehicle. the contact stated that the odor was like burning oil. an independent mechanic determined that there was evidence of an oil leak, but could not locate its origin. the vehicle was not repaired. the manufacturer was not made aware of the issue. the approximate failure mileage was 97,900.

Tl* the contact owns a 2012 ford fusion. the contact stated that the front driver side door handle did not open the door. the contact had to roll down the window and open the door from the outside. the dealer and manufacturer stated that there was no recall. the vehicle was repaired. the failure mileage was approximately 57,000. the vin was not provided.

2012 fusion. build date 12/11 drivers door would not open after parking at work. interior handle would not return to normal position. it was stopping about 1/8" from fully retracting. door would also not lock with electric locks. had to climb out the passenger side. it would open from the outside though.

Tl* the contact owns a 2012 ford fusion. while driving 13 mph, the driver's side door latch fractured and the door swung open. the dealer replaced the door latch. the manufacturer was made aware of the failure. the failure mileage was 38,000. the vin was not available.

Tl* the contact owns a 2012 ford fusion. while starting the vehicle, the instrument panel warning message displayed "power steering assist failed" and "service advance trac". the vehicle was taken to an independent mechanic, but was not diagnosed. the mechanic informed the contact of nhtsa campaign number: 15v340000 (steering), but the vin was not included. while driving various speeds, it was difficult for the contact to turn the steering wheel. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 72,800.

Takata recall ford refusing to issue a loaner stating that it is not eligible. consumer is at risk while driving with passengers.

Tl* the contact owns a 2012 ford fusion. the contact stated that there was a sudden loss of power. the vehicle failed to accelerate, lunged forward, and jerked while in motion or making a turn. in addition, the power train warning indicator flashed several times. two dealers were notified of the failure, but the dtc was not present; therefore, the failure was unable to be replicated and diagnosed. the manufacturer had a service campaign, but refused to provide a solution. the dealer would not replace the part unless they could determine the failure. the contact was able to order the part from the manufacturer and replaced the electronic throttle body. the manufacturer had not issued a recall. the vin was not included in nhtsa action number: pe13003 (engine). the failure mileage was not available.

The drivers seat seatbelt does not want to stay buckled.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 17v024000 (air bags) was received in january of 2017. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. while making a left turn at 10 mph, the steering became difficult to maneuver and the service power steering and service advancetrac warning indicators illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and stated that the vin was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was 137,561.

For a while know my car would randomly stop. all of a sudden it would decrease in speed and then shake at which time i would pull over and shut the car down after some time i am able to start the car up again and get back on the road. no mechanic can actually find anything wrong with my car so they just keep telling me to come back if it does it again. at first i thought it was the fuel filter so i was told by the mechanic to use fuel injection cleaner in my car. i have done that and it appeared to work however it started up again. i have been having this issue off and on for a while but can never find the issue. i am wondering why hasn't there been a recall on this. i noticed that with this model year everyone is having the same issue. i live in houston and our freeways are not the best places to break down.

Takata recall i received a notice from ford that our 2012 ford fusion is under the takata recall back in march 2017. when will they get this fixed? my son is driving this vehicle at college! this is very dangerous. they need to fix this asap!

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) however, the part for the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated their air bag warning light was illuminated. the contact contacted the world ford of pensacola dealer, located on 6397 pensacola blvd pensacola fl 32505, who informed the contact that the part for the recall repair was unavailable. the approximate failure mileage was 99,000. the manufacturer was not made aware of the failure. vin tool confirms remedy not yet available.

Started making noise the first year we had it and kept getting worse as time went on!!!!!

Tl* the contact owns a 2012 ford fusion. while driving 70 mph, the steering wheel seized and the service power steering warning indicator illuminated. the contact was able to forcefully pull the vehicle over and asked an eyewitness to assist and drive the vehicle for her. the manufacturer was contacted and stated that the vehicle was included in nhtsa campaign number: 15v340000 (steering). the manufacturer referred the contact to the dealer (herring ford inc, 820 memorial blvd, picayune, ms, 39466). the dealer refused to service the vehicle where they denied servicing the vehicle under the recall due to the mileage. after the contact called the ford manufacturer, the dealer stated that they were looking at the wrong information and the contact was correct; however, the dealer refused service due to a verbal incident and stated that the vehicle was already serviced in 2012. the contact then took the vehicle to another dealer (supreme ford of slidell, 400 e howze beach rd, slidell, la, 70461) where it was diagnosed that the rack and pinion needed to be replaced. the vehicle was not repaired. the failure mileage was approximately 168,000. ...updated 10/23/17 *bf *js

Takata recall received a letter from ford co in march 2017 that stated airbag subject to recall and that they will contact me when replacement avaialablr. still have not been contacted

I was driving in my 2012 ford fusion, on a highway in new york state and pulled over at a rest area for a snack. upon returning to the vehicle, i started the car and was given a "power steering assist fault" error message and i had no power steering. there was no way i could have driven the car and i'm thankful this didn't happen a few minutes earlier when i was driving on the highway in traffic, in the rain. ford has had a recall for this same issue, but my car is not listed and now it will cost us $1,800 to have this common problem fixed by replacing the computer that handles the power steering. the mechanic at the ford dealer laughed it off saying he sees it all the time. the computer goes if you turn hard or hit a bump. ford needs to open up this recall and cover the replacement of this system.

I'm filing this complaint best the ford dealerships in clovis/portales, nm. they won't fix my steering issues. it has been verified that i need a rack & pinion for my 2012 ford fusion.

Restraint control module - sensor assembly failed

Car intermittently shuts down/stalls out with no warning when accelerating ,at all speeds and conditions. the little wrench lights up on the dash but vehicle is not throwing any codes. very dangerous situation!!! called the dealership and no recalls or acknowledgement from ford that there is a problem. hard to believe no action being taken as of yet with all of the other complaints i have read from other owners. very disappointed here. car has all routine maintenance performed on it and is very well cared for, mileage is just over 58,000. sure would appreciate ford stepping up to the plate and standing behind their product!

The electronic power steering motor failed. there is a dash alert that the power steering needs service now, also an alert for the autotrak. there is a ford recall for this part on the same model and year car, but for what ever reason my car's vin was not included in the recall. i have read numerous other complaints online for the same thing. why was the recall limited to certain vin #"s and not every vehicle that has this part on it. the dealer repair is approx. $1700. please help

After starting my car, the powder steering assist fault lit up on the dash. i was unable to move my steering wheel at all. it happened again that afternoon when i got back in my car and started it,. the vehicle was parked both times and on level ground.

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called a local dealer (timberland ford located at 2441 s byron butler pkwy perry, fl 32348) where it was confirmed that the recall parts were on backorder. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the vin was unknown. the contact had not experienced a failure.

The electronic throttle body has failed twice within 500 miles. (the vehicle has 71500 as of this writing) both times this has occurred at approximately 35 mph while driving on a flat stretch of road at a steady speed with little input from the accelerator. in both circumstances the car has thudded into "limp mode" where the car can only coast of the road. a restart seems to clear the problem.

Tl* the contact owns a 2012 ford fusion. the contact received a recall notification for nhtsa campaign number: 17v024000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (fayetteville ford in fayetteville, georgia) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

The door handle attachment broke inside the door frame. i have been told by many mechanics this is happening alot on ford fusions but my vin number is not included so i have to pay to have it fixed. if it is a ford fusion problem them why are not all included.

I started my car, service power steering warning came on, drove 10 miles and power steering went out. looked online and saw a recall for electric power assist system, so i called the dealership i purchased the car from and they told me my car is not covered under that recall.

Tl* the contact owns a 2012 ford fusion. while driving 30 mph, the power steering failed and became difficult to maneuver. the vehicle was taken to a dealer where it was diagnosed that the steering gear assembly failed and needed to be replaced. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 100,125. updated 12/20/16*lj updated 12/27/16.*jb

Tl* the contact owns a 2012 ford fusion. after the vehicle was repaired per nhtsa campaign number: 15v25000 (steering) and while driving at an unknown speed, "power steering assist default" was displayed across the message board. the steering wheel completely seized. the failure recurred on numerous occasions. the vehicle was taken to a dealer multiple times, but was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 30,000. the consumer stated the door handle and mirrors are rusting on the vehicle. *tr

When the vehicle was in motion, the power steering abruptly stopped working, due to an electrical problem. over 400,000 ford cars were recalled for this problem, all made at the same location, during the same time. ours was not recalled, however and therefore created a very dangerous situation for us.

Tl* the contact owns a 2012 ford fusion. while driving various speeds and turning the steering wheel, an abnormal noise was heard without warning. the vehicle was taken to a dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 81,000.

The power steering has failed twice in less than one year. once while turning left across oncoming traffic resulting in a near miss head-on collision. ford has a recall on the electronic power assisted steering (epas), which is what fails (nhtsa recall 15v-340), but it is only for fusions manufactured between sept 2010 and feb 2012. my vehicle was manufactured in may 2012 - 3 months too late - in the very same facility as the cars included in the recall. the problems i am experiencing with my car are exactly as those described in the findings reported in the nhtsa investigation. i paid $1,400 to have the epas replaced the first time in dec 2015, and i should not have to pay that amount to have it replaced a second time in less than a year. the ford dealership quoted almost twice that amount. the recall obviously needs to be extended.

Tl* the contact owns a 2012 ford fusion. while driving 60 mph, the steering seized and the service advance track and power steering warning indicators illuminated. the vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 105,000.

With no consistency in timing, the power steering has been going out. i may be driving, turning or waiting at a stop light, on city streets or the highway. this problem started in may 2016, happening 1-2 times per month. i took it into my local ford dealer and they said there was nothing wrong. they thought it could be a problem with the steering rack, but weren't sure. they denied that my vehicle was included in ford's recall of several 2011 and 2012 fusions for the same problem. now (september 2016), the power steering is going out 1-2 times per day. the "power steering assist fault" and "service advanctrac" error messages appear. i feel this is a serious safety issue for me and the other drivers on the road, and ford should be responsible for their design flaw.

On cold starts this summer i back out of my driveway and press the brakes to stop and the brake pedal is rock hard and i can't stop. this is going to be my third time for this problem. the dealership has replaced the brake booster, master cylinder, brake fluid reservoir and brake booster check valve and vacuum hose.

Throttle body. i looked it up and found a "recall" situation?

While driving my car any where city street or the highway, it will stall out or cut off with out any warning at all. it has happen ten times in the last two months. all most was rear ended because of this problem three time close calls. have taking car and had it plug in for electronic check but no code shows up . this problem needs to be addressed i have read on line of a lot of other ford fusion owners having the same complaint. this very dangerous problem and should be addressed . ford dealers just want to though parts at this problem but they will not or can not tell me what the real calls of this dangerous problem is. i sure hope with your help all the ford fusion owners can get this resolved before some one get killed.

Lose of power. must stop and restart car. very close calls on highway with children in car. both on highway and in town. not safe to drive, 3rd time in 2 days.

Tl* the contact owns a 2012 ford fusion. while the vehicle was stationary, the passenger door handle fractured. the vehicle was not repaired. the manufacturer was made aware of the issue. the failure mileage was 42,000. updated 11/01/16*lj *tr

While turning yesterday, my car lost power steering. the light for advance track system light illuminated and the message center read "power steering assist fault: service immediately." i man handled the car home a short distance and turned it off. mad and aggravated i called the ford dealer and explained what happened. the checked warranty info, recall info, and found nothing for my car. i was able to find a recall alert that my insurance company matches to my car. i gave the recall number to the ford dealer. they were very nice and were able to find out the warranty only covers cars built sept 2010- february 2012. guess what? my car was built june 2012. i called ford customer care. they say i have to take it into the dealer to be diagnosed. i call dealership and have it "officially" diagnosed. the motor code u0211:49 and dealership suggests calling customer care to get a validation code. i called customer care again, lady was rude, says she doesn't know what a validation code is and that i would have to pay for it because the recall is not on my car particularly. my car only has 48k miles on it. i should not be having these kind of problems. it is a huge saftey issue for me as i travel quite a bit with my family. the code matches the same code that is pin pointed in the recall according to dealership. the best customer care could do is tell me to keep receipts in case ford expands recall later.....its $1800+ out of pocket that i can't crap out!!

While driving on a city street car stalls and shake this happened four times within two months, had it diagnosed at a local shop no code reading was discover.

Popping noise present from steering wheel whenever steering wheel is turned in either direction. whenever vehicle hits a bump regardless of the size, the steering wheel is yanked around causing the control of the vehicle to become compromised. these issues happen at any speed and in all road conditions, stationary or non stationary, highway or city and regardless if i'm turning or not. when steering wheel is turned all the way to the right or left the wheel will stiffen and throw itself back the opposite direction. must use a lot of force to keep steering wheel in that position. was told by a certified ford dealership and a shop by the name of midas that it was the rack and pinion. ford refuses to fix issue due to the fact that the rack and pinion is not throwing any sort of trouble code. the rack and pinion on this vehicle however is not only under a current recall but is also backed by an extended warranty issued by ford motor company.

Tl* the contact owns a 2012 ford fusion. while driving, the vehicle stalled. after numerous attempts, the vehicle was able to be restarted. the vehicle was towed to a mechanic where it was diagnosed that the fuel pump needed to be changed. the failure recurred and another mechanic diagnosed that the fuel control module needed to be replaced. the manufacturer was notified of the failure. the failure mileage was 78,000.

Failure of inside door handle to facilitate opening of door will prohibit timely egress of vehicle in the event of an emergency. both the driver's and rear passenger's inside door handles have broken, resulting in the inability to open the doors from the inside. these failures occurred during normal use after parking the vehicle. the doors opened less than an inch out of the locked position at the times of failure. due to the bench seat not prohibiting egress out the other rear door, this complaint was not issued during the rear passenger door failure. the driver's door handle has just broken.

Tl* the contact owns a 2012 ford fusion. while the vehicle was at a stop sign, the power steering light illuminated. immediately after, the power steering failed. the vehicle was able to be driven to the contact's home. the vehicle was taken to auto zone where it was diagnosed that the power steering assist failed. the contact referenced nhtsa campaign number: 15v340000 (steering); however, the dealer did not perform any repairs. the failure mileage was 59,000.

Takata recall : the windshield wipers on my 2012 ford fusion do not work fast enough, even on their highest speed, in even moderately heavy rain. so when it rains hard or i am on the highway it makes it impossible to drive and can be very dangerous to drive in any weather conditions other than complete sun.the most recent occurrence of danger i experienced from the slow windshield wipers was in georgia on the interstate and it was rainy and trying to go at least 60mph to keep up with traffic it was almost like driving blind. this needs to be addressed before myself, or someone else is seriously injured!

Tl* the contact owns a 2012 ford fusion. while the vehicle was being diagnosed, the mechanic stated that the vehicle was in need of major repair. the diagnostic produced failure codes: (dtcs) and (p07aen and 0415) regarding the control arms in the lower suspension. the mechanic informed the contact that the front suspension arms right and left needed to be replaced as soon as possible. the contact took the vehicle to the dealer because the vehicle was making a loud roaring and clicking noise. the contact no longer felt safe driving the vehicle. the failure mileage was 89,700.

I was in new orleans for a family reunion. leaving the reunion my car wouldn't start. i had a friend to check it and power wasn't going to the pump. we changed the fuel pump assuming that it had went out and change fuses too. after that thinking that everything was ok, while driving to work in morning traffic going 45 to 50 mph. the car stopped, i couldn't give it gas or anything. i had to hurry up and turn a block and sit in the middle lane. i tried turning the key it turned but didn't start. i checked the fuse and battery and that didn't work. i stayed in car for about 15 minutes before it started again. after starting it i thought everything was ok i was wrong. had to work and tried starting car it was doing the same thing. i had it towed to a auto part place to get diagnosed and the results came back stating it was the fuel pump. i had it towed back to my home and had another fuel pump install and it continued doing the same thing. i had my car towed back to auto part place and they said that the car would start but the electric would stay to the fuel pump. please help!!! now i don't trust my car anymore.

Power steering stopped intermittently while driving, after receiving a recall notice, ford replaced the power steering gear assembly in june 2016. in august of 2016 i was out of town and the power steering went out again. took it to ford dealer out of town and they replaced the power steering arms and want to charge me $1000.

My right rear taillight has burned, causing the bulb to melt in the socket, possible fire hazard i would think. socket & the bulb have been replaced. both the ford dealership & retail auto parts store, have denied any knowledge of this issue.

Driving on the 605 fwy with my 5 year old going about 65mph when my car suddenly lost power and a orange wrench light appeared, i was able to pull off to the shoulder when my car jerked and completely shut down. it took me 3 times to get it started only to have this happen again about 2 miles up the road. i was able to safely get home but my mechanic has advised that i have an error code p2111 and my throttle body will need to be replaced. this is extremely dangerous and i am not a happy ford customer. i will be taking in my car to the dealer tomorrow in hopes that they will stand behind thier product and replace this part.

Driving my vehicle when the power steering went completely out in traffic, making a right turn. vehicle steering wheel would not budge. it's a safety issue driving and the steering wheel gives out without any notice.

Harsh shifts between 1-2 and or 2-3, flares when accelerating at times..... clutches seem to be slipping inside the tramsmission at times during hard acceleration....harsh downshifts... when slowing down for a traffic light but not coming to a complete stop and trying to accelerate the car acts "boggy" when the air is on. it seems like it can't decide which gear it should be in.

The inside drivers side door latch did not lock when the vehicle was in motion (the other three door latches did). i was driving approximately 12 mph on a residential street. the door latch remains in the extended open position. the door can only be opened from the outside to exit or enter the vehicle. the door can not be locked manually or using the key fob. i am unable to exit the vehicle normally. to exit i have to roll down the window, open the door from the outside, then in order to roll the window up again i have to get in through another door, insert the key and reach over to the drivers side. these are safety issues.

While driving my vehicle the drivers side door opened by itself and the door would not latch after this occured .

Pulling out of my driveway at low speed, the steering locked to where it was nearly impossible to control the vehicle. i was able to come to a stop immediately so no damage or injury. turning the steering wheel required a lot of effort so reversing back off the street and onto the driveway was quite difficult. after parking, the dash also briefly displayed something like "advancetrack error". i don't remember the wording exactly.

So with in the pass week of 8/8/2016 thru 8/13/2016. i have had a wrench light come on 3 different times and car almost shut off, while driving down the street. so pull over and shut off and crank it back up and go on. however, its becoming a problem and come to find out this maybe throttle control/transmission issue. somebody gonna get hurt, cause you never know when it gonna cut out on you. also both door latches will not either open or lock from the inside. causing existing issue.

Tl* the contact owns a 2012 ford fusion. the contact stated that the power steering sensor fault light illuminated. the vehicle was serviced per nhtsa campaign number: 12v345000 (steering), but the remedy failed to repair the vehicle. the contact mentioned that the power sensor light illuminated after the repair. the vehicle was taken back to the dealer and had not been repaired. the manufacturer was not notified. the failure mileage was approximately 100,000.

The driver side door latch and lock are broke. you cannot open the car door from the inside, you can only open it by rolling down the windows. sometimes it wont shut properly and sometimes it is also a struggle to open it from the outside (as if that option of opening it might be gone soon). the first occurence happened while i was in a stationary position.

Car was making clunking sound. when i was driving. took it in and was told it was the assembly steering system gear. rack and pin system causing the clunking in gear. was told my mechanic this a huge safety problem. was told it wasn't safe to drive the car because if i lose steering could lose control of car and it could cause injury to me my family or other people that are in cars that i may hit if i lose control of the vehicle. i can't believe there isn't a recall from ford for this problem ! i saw there have been several complaints for same issue.

Takata recall. while driving down a city street i lost my power steering. i took the car to my local ford dealer and i was told my power steering assist had failed but my vin wasn't one of the recalls. my car has been sitting in my driveway ever since it happened. it is not drivable.

Takata recall-i received a letter from ford this month (03/2017) that my vehicle was affected. my vin is not listed on the nhtsa website and is not available to your representative when i called the nhtsa. i called ford hq, and my car is affected. i do not feel safe driving my car (i live in florida-a "zone a", high-risk state) and drive frequently. i was told by a representative when i called ford that the nhtsa has stated that the cars are perfectly safe to drive and that i should not be concerned. i searched your website and did not find any information stating this. when i called, a representative from the nhtsa told me that this is not correct and that the nhtsa has not released any such statement. i thought it was important for you to know that ford representatives are using your name and credibility as an agency to deceive their customers and lead them to believe that they are perfectly safe driving cars with takata airbags.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received an interim recall notice for nhtsa campaign number: 17v024000 (air bags). the manufacturer stated that the contact would need to wait until the notice was received, but provided no specific timeframe. the contact was not experiencing a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. while driving 60 mph, the power steering failed without warning and the steering became difficult to operate. the dealer diagnosed that the steering gear needed to be replaced. the vehicle was not repaired. the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 85,000.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 17v024000 (air bags) was received in march of 2017. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure.

Ford motor company has notified me that the vehicle has a serious safety defect with the airbag system where the inflator may rupture resulting in metal fragments striking vehicle occupants causing serious injury or death. as this statement indicates the defect can cause life threatening injuries this defect makes the vehicle unsafe to drive as it puts the driver and passenger at risk of serious injury or death due to this known safety defect. ford motor company representative state they do not have the part to make the necessary repairs to correct the serious life safety defect with the vehicle and do not know when they will have the parts. this is a know life threatening safety defect that places the occupants of the vehicle at risk of serious injury or death every time the vehicle is driven placing ford motor company and the nhtsa criminally liable of any injuries and deaths that may occur due to their negligence in removing those vehicles from the roads and providing the owners a safe alternative until the manufacturers can produce the parts and make the necessary repairs to correct the serious life threatening safety defect in these vehicles.

"takata recall" and vehicle speed limit possible steering problem.

Vehicle was stationary and the electronic power steering failed.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was made aware of the issue. vin tool confirms parts not available. updated 05/19/17*lj updated 05/24/2017*js

While driving on a highway, the tcs indicator light came on and lost power steering. the following messages also came on - "service power steering now" and "service advancetrac"

Tl* takata recall. the contact owns a 2012 ford fusion. the contact was experiencing issues with the steering column in the vehicle. the dealer inspected and repaired the vehicle, but provided no written diagnosis to verify what was repaired. in addition, the traction control and eps warning indicators randomly flashed. as a result, the power steering and traction control failed randomly. the vin was not included in nhtsa campaign number: 15v340000 (steering). in addition, the tpms warning indicator illuminated several times. the manufacturer was notified of the failures. the dealer made no mention of nhtsa campaign number: 17v024000 (air bags). the contact was to check with the manufacturer to determine when the recall repair would be performed. the failure mileage was not available. vin tool confirms parts not available.

Steering: electric power assist system is out and power steering is not functioning

Power steering failed *while driving* vehicle on a city street in high traffic area. according to ford service, this was partially due to the recalled sensor for power steering (action 15n01). however, there was also physical steering gear binding. there are numerous similar complaints with similar remedy (about $2,000 to replace entirely). the physical issue has not been included in the ford recall (fsa title: epas steering efforts), but is happening with sufficient frequency to other vehicles to conclude that this poses a credible safety risk.

I can't steer my car. message saying "power steering assist fail" appears on the dash extremely hard to turn my car .

Driving 70 mph on freeway and power steering failure light went on and immediately lost power steering. was extremely difficult to drive the car but was able to get the car off the freeway with no one being injured. called ford and was told our 2012 ford fusion sel was not covered under the recall the for this known defect. was told it was not a safety issue because it was not included in the recall!!!

I just hit 40,000 miles, vehicle has become very unsafe, while driving vehicle shuts off. acceleration take too long and once it kicks in it slams into gear. if i need to reverse it won't find the gear and when it does , i slams into gear, the wrench continues to appear on dash when said event is happening. there should be a recall on that transmission or engine. very unsafe. when vehicle stalls it becomes a hazard to everyone around me. if someone could please contact me this would be great. upon searching what the problem could be i noticed numerous complaints about the same issue. please help! i don't have any photos of the vehicle shutting down and what a hazard it can be . tell me what to do please.

2012 ford fusion. consumer writes in regards to power steering failure while driving down the street. *smd

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle stalled at various times and the check engine warning indicator illuminated. when the vehicle stalled, it lost steering and braking ability. the dealer failed to duplicate the failure. the contact mentioned that the vehicle was included in a previous tsb; however, the tsb information was not available nor found in the system. the manufacturer was made aware of the failure. the failure mileage was 85,000.

Tl* the contact owns a 2012 ford fusion. while parking the vehicle, the front driver side door independently opened and failed to latch close without warning. the vehicle was taken to an independent mechanic where it was diagnosed that the latch needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the vin was not included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the failure mileage was 52,000.

Vehicle has electronic power steering and not hydraulic. we have had several occasions when traveling down the highway where the power steering cut off and it is virtually un-steerable at all. fortunately this occurred at low speed when we were able to barely muscle the car off the side of the highway. it seems that it responds to having the engine turned off and restarting it and returns to normal. i live in fear that we could be in the middle lane of a 3 lane major highway and unable to control our vehicle with 18 wheelers on all sides. we would have to stop the engine and restart to regain steering. we brought this to the attention of the dealer and was told it would cost thousands of dollars to repair. we chose to risk our lives and not fix it. fortunately this has only happened a few times. i have seen internet reports of this being a known problem. *tr

Loss of power steering assist. not all the time door latch will not open from the inside

Tl* the contact owns a 2012 ford fusion. the contact stated that the dashboard had a crack around the air bag portion of the vehicle. there were no warning indicators illuminated. the dealer confirmed that there were severe cracks around the air bag area. the manufacturer was notified of the failure. the failure mileage was approximately 50,000. updated 03/29/17 lj *cn

I purchased my fusion in september and in november started using the heating option on the drivers side seat. it would get so hot i had to shut it off as it felt like it was burning me, my skin was extremely sore after using the heater for a short time.en in december it quit working completely. i took it to a ford dealership recently and was told it would cost around $500 to fix and my extended warranty does not cover it. i have found numerous complaints on the internet about this and am hoping forr a recall or assistance in paying to have this fixed.

2012 ford fusion purchased from autofair ford 08/11 2.5ltr , 6 speed manual, 62k miles original owner. on 02/09/2017 about 2 pm upon approaching a rural stop sign experienced an abs brake action due to very slippery snow conditions. i stopped very slowly and was surprised the abs activated, in fact i don't think i have ever had them activate like this. 5 very loud banging sounds as someone was hitting the front underside of car with a large hammer. i immediately let off the brakes and slowly re-applied to find i had no brakes at all. brake pedal sank to floor and i went through intersection out into connecting road. i used the e-brake to stop and luckily no on coming cars. drove car home via e-brake as had no brakes. when home checked fluid then did some research on line and found other people are experiencing this. read on line to disconnect the abs fuse and brakes may work again which they did but as abs fuse is out and i have brakes, i do not have abs or traction control. i have read that i can put the abs fuse back in but if i experience another abs deployment, the same result of loss of brake pedal will happen, not a safe ride i would say. i have had an on-going type of situation happening when making hard right turns in to traffic and having to accelerate fast. ( the car appears to be somehow fooled and the traction control over reacts and car starts bucking hard and almost stalls out. i have to push in clutch to stop it and avoid stalling and getting hit. not safe. i had actually got in the habit of shutting off traction control in these type of turns prior to the event originally stated here. i have read that there is some type of abs valve body coming into suspect as the issue and no recalls have been ordered and its also an expensive fix. which as being safety related defect i feel it should be looked into.

My power steering went out as i was driving to work, i went to see if there were recalls and called the dealer ship where i purchased my car and they said no recall, even though i found on your sight a recall for (recall # 15v340000) and they said that is all depending on where your car was manufactured. boy i am completely dumb founded. please help! car mileage is only 93300. *tr

Was driving down the road when i had a service power steering and advance trac alert pop up on my dash. power steering was still working for the rest of the drive. when i got to my destination i turned the car off. next time i went to drive the car about 30 minutes later my power steering was completely gone. ford has a recall for my make,model and year but apparently my car does not fall under this recall.

My vehicle has a recall for the power steering assault fault. i was turned away at dealerships because i have 160,000 miles on the vehicle. i just bought it and was not aware of this issue is there any alternatives to fix this issue? in the recall letter it didn’t specifically mention that the number of miles could be a determining factor. i noticed this issue when it was parked it appeared on my dashboard

When in motion, the vehicle's brake pedal has excessive travel, almost needing to be pushed to the floorboard before any braking occurs. the uncertainty over the car's braking ability makes it dangerous to drive. no error codes or abs lights present. local repair shop replaced brake pads and rotors and found no air in the system when they bled the brakes. they speculated it is possibly the hydraulic control unit for the abs. there has been a recall on earlier fusion models for this issue, but not 2012 models for some reason.

Tl* the contact owns a 2012 ford fusion. the contact stated that the power steering ceased operation while traveling at various speeds. the contact stated that the service trak, power steering, and check engine warning light remained illuminated on instrument panel. the contact called paul miller ford (975 e new circle rd, lexington, ky 40505) and was informed that vin was not included in nhtsa campaign number: 15v340000 (steering). the contact then took the vehicle to an independent mechanic where she was informed that her vehicle needed an oem software update. the mechanic also informed her that the rack and pinion and the tie rods needed to be replaced. the manufacturer was notified of the failure and confirmed the information provided by the dealer. the vehicle was not repaired. the failure mileage was approximately 84,000.

Electric power steering rack quit working while driving and almost caused an accident, checked vin but no recalls, ford did have a lot of recalls for same model, but none issued for this car. dangerous situation for other cars out there without a recall. ford needs to recall all cars with that electric power steering unit!!!!

Tl* the contact owns a 2012 ford fusion. the contact stated that after starting the engine, the power steering had malfunctioned and the steering wheel was difficult to turn in either direct. the message "power steering assist" had also displayed. the vehicle was taken to an independent mechanic who diagnosed that the electronic power steering had failed. the vehicle was not repaired. the manufacturer and local dealer fair oaks ford located at 2055 w ogden ave, naperville, il 60540 were notified of the failure. the contact informed that the vehicle was not included in the nhtsa campaign number 15v340000(steering). the contact stated that the vehicle had experienced the same failure listed in the recall. the failure mileage was 88,500.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving approximately 30 mph, when suddenly the power steering assist warning light illuminated and the steering failed. the contact had their husband continue to drive the vehicle, however, the steering had turned to manual steering. the contact took the vehicle to a certified mechanic who informed the contact of nhtsa campaign number: 15v340000 (steering). the vehicle had not been repaired. the contact was referred to ford. the manufacturer was made aware of the failure and informed the contact that their vehicle was not included in the recall. the approximate failure mileage was 103,000.

Went to store when i got back in car the power steering assist warning light came on then it said service . when i went to drive there was no power steering.

Brake pedal became soft and the braking distance was increased after abs activation on snow/ice. i tapped the brakes to check how slick the road surface was, this activated the abs. i then traveled 30 feet and applied the brakes to make a right hand turn, the brakes went nearly to the floor causing me to take the turn at a higher than safe speed.

2012 ford fusion problem with power steering. suddenly it gets tough it doesn't work.

I was driving down the road in my 2012 ford fusion and the power steering stopped functioning and the steering became so stiff and i could not make the turn onto a street and i nearly hit the vehicle coming in other lane on the street i was trying to turn on.....thank god i didnt crash i to the other vehicle.... i researched when i got home and there is a recall on tge 2012 fusion for this exact issue on the electronic power steering failure .....but ford says the vin number on my car does not fall under the recall !!!!! they should not be allowed to exclude so.e 2012 fusions....it doesnt make sense some one will bd killed! ....

Tl* the contact owns a 2012 ford fusion. the contact stated that upon starting the vehicle, the power steering assist warning light displayed on the instrument panel. the contact stated the vehicle was shifted to drive however, the steering wheel was difficult to maneuver. the contact stated that the failure previously occurred however, after turning off and restarting the vehicle, the power steering function was restored. the vehicle was not taken to a dealer or an independent mechanic for diagnosis or repairs. the manufacturer was not notified of the failure. the failure mileage was approximately 70,000.

Tl* the contact owns a 2012 ford fusion. the contact stated while driving 35 mph, when depressing on the brake pedal and the vehicle began to forcefully vibrate when approaching 30 mph. the contact stated no warning light was illuminated. the contact drove slowly to her residence. the vehicle was taken to an independent mechanic and the contact was informed that the driveshaft needed to be replaced. the vehicle was repaired. a dealer was not contacted. the manufacturer had not been informed of failure. the failure mileage was approximately 79,393.

Power steering assist came on and the steering went out

Tl the contact owns a 2012 ford fusion. the contact stated while driving 20 mph, the power steering service now warning light was illuminated. the contact parked on the side of the roadway and the steering wheel seized. the vehicle was not drivable. the vehicle was towed to skyline ford (2510 commercial st se, salem, or 97302, (503) 581-2411) to be diagnosed. the contact was informed that the power steering gear assembly needed to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer was informed of the failure. the failure mileage was approximately 114,000.

The electronic steering assist system failed going approximately 45 mph. the system reverted to manual steering mode.

Tl* the contact owns a 2012 ford fusion. the contact stated that the front passenger’s side door locking mechanism malfunctioned and the door would not remain closed. the cause of the failure was not determined. vehicle was repaired. the local dealer alan vigil ford located at 6790 mt zion blvd, morrow, ga 30260 and the manufacturer were notified of the failure but, no assistance was offered. the failure mileage was 158,000. the vin was not available.*dt consumer stated door latch was replaced.*jb

Power steering intermittenly fails with no warning. sometimes it resets itself but has not, now, for the past week.

Car is slow to accelerate after stopping at a traffic light or stop sign. loss of power and speed when going up hill, steering wheel locked in place while driving on the highway

My daughter was driving home and when she pulled into our driveway the power steering quit working with the information center displaying "service power steering now" and "service advancetrac". i did some research and found the ford recall 15s18 (nhtsa 15v340000), which for some reason does not appear to include my daughter's vehicle despite the fact that the recall summary describes exactly what occurred with the vehicle. this is a known defect with the steering system thankfully she was not travelling at highway speed when this occurred.

I was getting gas and i cut my car off when i got back into my car it did not start. i continued to start it. car would not start. i popped the hood and touched the battery some and tried starting the car the car started then about 5 minutes after driving it suddenly cuts off. this is a ongoing issue. car suddenly stops in the middle of street almost causing accidents that can nearly kill someone!!! very unsafe and extremely dangerous. this happened on highway and street. and its so random no signs just cuts off at any speed.

2012 ford fusion lost traction control and now lost all power steering. dash states power steering assist fault. usually if i turn car off then back on it will give power steering back. today i did that about ten times and it still wouldn’t give steering back. my car was stationary but driven home without power steering very carefully.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving approximately 15 mph, the vehicle loss motive power and stalled without warning. after restarting the vehicle, the failure recurred. the vehicle failed to properly accelerate while depressing the accelerator pedal. the vehicle was taken to an independent mechanic who diagnosed that the throttle actuator control valve and power train control module were faulty and needed to be replaced. the vehicle was not repaired. pecheles ford located at 4010 us-264, washington, nc 27889, was notified of the failure. the manufacturer was not contacted. the failure mileage was 89,100.

The wrench light comes on and the vehicle cuts off it will start back up but it’s random and cuts off anytime it wants. it’s done this while parked and moving. throttle body extended warranty. my car is under the 150,000 miles and met the requirements for this to be replaced and i took it to ravenel ford ravenel sc and was told that because they didn’t get that code that they we’re allowed to fix it

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving at an unknown speed, the steering wheel seized while the power steering assist warning light illuminated. the vehicle was towed to valenti ford (72 jerry browne rd, mystic, ct 06355) where it was diagnosed that the steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 129,000.

The power steering assist suddenly stopped working while driving and sent a code to the digital readout on the dash that said " power steering assist fault" as well as "service advancetrac" this happen i've had manual steering ever sense

While driving down the highway the warning came across to service advance teak system and power steering. within a couple of minutes my power steering went out while driving down the highway. i took it to a local mechanic and he ran codes that matched with a recall on 2012 fusions and suggested i have the nearest ford garage look at it. they looked at it and said that was exactly what the problem was but the recall did not cover my vin number. now i am out $1600 on a problem that is known by ford but they will not cover it. doing research it appears this is becoming a very big problem and i think the recall should be expanded.

Intermittent failing power electrical assist steering becomes very difficult some times turning the car off and back on fixes the problem temp

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle overheated while driven at various speeds. the contact's husband a certified mechanic, replaced one water hose. the contact became aware of nhtsa campaign numbers: 12v551000 (engine and engine cooling) and 17v209000 (engine and engine cooling) however, the vin was not included. the local dealer was not contacted. the manufacturer was made aware of the failure and confirmed that the vin was not included. the approximate failure mileage was 120,000.

Started vehicle, power steering assist failure displayed on dash. vehicle locked up and was unable to turn wheel. happened while parked in driveway.

Went to back car out of driveway and there was no power steering. the power steering message came on saying to “service power steering now”.

Driving on city street, warning light came on that said the electronic power steering assist was not working. making turning the vehicle very difficult and unsafe. car has 72,000 miles on it. dealer said there was a recall (15s18) for this very problem but that my fusion was not part of it. (recall covers cars built between sep 7, 2010 and feb 28, 2012) ford obviously did not fix the problem on these later assembled cars (mine was built may 25, 2012), as this problem continues to happen. again the dealer wants $2300 to repair. *tr

Check engine light came on and error code is p0452 - evap system pressure/pressure fuel tank pressure

The electric power steering assist system intermittently shuts down. first, while driving, a series of sensor lights come on. after this, if the engine is shut of and then back on, there it a total loss of power steering. this problem appears to be similar to that in nhtsa campaign number: 15v340000. this happened twice and completely shut down

The heated seat on the driver's side becomes very hot after several minutes. passenger heated seat is ok. it becomes hot enough that it has to be turned completely off or it seem as it may even cause a burn. i have not left it on continually to see how hot it would get.

Driver's door latch stopped working

Was coming home from work when my steering wheel lock up well at least felt that way just was really hard to steer. i ended up hitting a pole due to the fact that i couldn't really control my car. also i was never notified about this recall at all and could've probably prevented this incident if i was notified about this recall . now i have no vehicle to drive so now i'm stuck trying to figure out how i'm going to get my daughter to her appointments and how i'm going to go to work and make money to pay bills due to the fact that my car is now sitting on the garage sitting there

Unexpectedly lost power steering while driving the car on a city street...noticed when turning the car

I was driving on the 15 n at about 70 mph. the steering wheel veered to the left and locked. at this time, the power steering was lost. took it to the dealer and he said that the rack and pinion was no responding to any input and needed to be replaced. *tr

I was in motion going about 30 mph and my power steering just stopped working. will not turn back on. says service advance trac and service power steeering now on message center. called ford and they did not honor recall issued for this problem because my car was built on july 28 2012 at the hermosillo plant and the recall was only issued through feb 28 2012 from hermosillo plant. same plant ! same car ! i've had no issues with my car until this. please extend recall dates !

This is a problem with the driver's side door latch. door latch handle and lock popped out towards steering wheel and door swung open in traffic on 12/31/2016. when door finally latched, it would not lock. remote cannot actuate lock. inside door handle and lock still out of position.

Tl* the contact owns a 2012 ford fusion. after the contact placed the vehicle in the park position and exited, the vehicle began to roll. the contact was able to get back into the vehicle and stop it from moving. the key was removed from the ignition; however, the vehicle would not restart. the contact stated that the 'vehicle not in park' warning indicator illuminated on the instrument panel. the vehicle was not diagnosed. the manufacturer was notified. the approximate failure mileage was 59,000.

My daughters 2012 ford fusion power steering went out while driving down the highway. she received a recall letter in november 2016. we took to the local ford dealer & they said they needed to reprogram the steering and replace the entire steering arm. they said they had sent a recall letter in july 15 which she never received. now they will not pay for repair because the mileage is 158000. which is 8000 miles over what they say they have to cover it. it is a safety recall they should fix the problem. the car is only 4 years old. *tr

The electric power steering assist system intermittently shuts down. first, while driving, a series of sensor lights come on. after this, if the engine is shut of and then back on, there it a total loss of power steering. this problem appears to be similar to that in nhtsa campaign number: 15v340000. however, my vehicle is not covered by that recall. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated excessive pressure was needed when depressing the brake pedal in order for the vehicle to be able to stop safely at any speed. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 48,000.

Drivers side door latch does not engage completely and can be opened with a slight push from inside.

"power steering assist fault" message appeared and steering was locked. luckily, backing out of driveway.

The blower motor has failed 3 times on my 2012 fusion. the first was while under warranty in 2013, the second was just off warranty in 2015, and the last time was may 27, 2016. the blower motor failed on the day of my son's hs senior prom. while schultz ford provided priority service to have the repair done in 6 hours, it cost me over $700. this is a chronic problem that ford should repair as a recall. i'm crossing my fingers when i need the ac in the last spring of 2017.

The power steering on my 2012 ford fusion went out just a few miles after the service light came on for power steering.

April, 2016: i was parked in my drive way with the motor off. when i started the car i could barely turn the steering wheel. i was able to slowly drive it to schultz ford in nanuet, new york. the problem was that the electronic gearbox had failed. the repair cost $2000. the schultz ford service manager informed me that certain models of 2012 fusions were recalled for the problem and they were repaired for free. unfortunately, my fusion was not one of those models. i appealed to the regional service manager. she repeated the same information as schultz ford. she advised me to report the problem to the nhtsa in hope that if enough people complained ford would issue a recall and reimburse me for this repair at that time. i am confused as to why a problem that arose without warning, and was the subject of a recall notice on a slightly different model, was not treated as a manufacturing defect and repaired for free by ford motor company.

Automatic car lock broke suddendly and would not allow door to open to exit driver door.

Tl* the contact owns a 2012 ford fusion. while driving less than 20 mph and turning into a parking space, the vehicle momentarily surged or raced without warning. the vehicle was taken to the dealer where the cause of the failure was undetermined. the manufacturer was notified of the failure. the failure mileage was 28,000. updated 02/07/2017*ct *cn

My 2012 ford fusion loses all electrical power while driving down the road causes the engine to completely shut off. does not matter the speed you are going. taken this to ford many times and since it is a intermittent problem ford never finds anything wrong. started happening around mileage approx 4k miles. it has been in the shop many times. and each time ford told me next time it happens they will get an engineer to look at it. it happens again and they never get an engineer there. the last time it happened was at a stop sign and it shut off with the mileage at 73k. we have to drive it cause ford will not do anything about it. now ford sent us a customer satisfaction program case [xxx] and i am getting hassled on the service. called ford customer service with no help. ford does not care about your safety. and this problem in the car we are lucky that we have not been in a serious accident. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2012 ford fusion. while driving 30 mph, the service traction indicator illuminated, the service power steering system now indicator illuminated, and the steering wheel became difficult to turn. the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the manufacturer was notified. the failure mileage was 50,000.

This past friday, i was driving my 2012 ford fusion se on interstate 64 at about 65 miles per hour and my power steering went out without warning. this is extremely dangerous and it appears ford is aware of the issue, yet no recall on my car. from my research looks like fix is between $1500 and $2000.

The power steering of my 2012 ford fusion stopped working. the message, " power steering assist default," appeared in the middle of my steering wheel. i can still drive, but very hard to turn wheel. there is a recall for power steering on 2012 ford fusion, but because my vin number wasn't included in cars recalled, i am not eligible for recall. same year, make and model, but not vin number.

Tl* the contact owns a 2012 ford fusion. the contact stated that the front driver side door handle malfunctioned and the driver was unable to open the door to exit the vehicle. the cause of the failure was not diagnosed. the vehicle was not repaired. the manufacturer was notified of the failure. the vin was invalid. the failure mileage was 44,800.

I was involved in a rear end accident yesterday while coming off the highway offramp. a soda can was under my brake pedal making it impossible to slow down. i rear ended a vehicle stopped at the light, i was going 35 -40 mph. both vehicles were totalled and i hit my head on the windshield because the air bags never deployed.

Tl* the contact owns a 2012 ford fusion. the contact stated that the front driver, passenger, and rear passenger interior door handles were loose and failed to unlatch the door. the vehicle was taken to the dealer where it was diagnosed as a wear and tear item and not part of nhtsa campaign number: 15v246000 (latches/locks/linkages). the vehicle was not repaired. the manufacturer was notified. the failure mileage was 55,000. updated 01/16/17*lj consumer stated that the front passenger door also does not lock. updated 9/5/18*jb

Our power steering went out a few days ago while we were 5 1/2 hours from home. it was working fine. we stopped in a parking lot, and my husband could tell something happened when he turned the car off. when he turned it back on, the power steering was out. there has been a recall for other ford cars like ours, but our vin is not one that was recalled. we had a different item fixed on our car, and it apparently reset the power steering. however, we are not comforted by this. we are worried it will happen again. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated that the driver side door latch would not open and close properly. the dealer diagnosed that the door latch needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 54,862.

Power steering went out while driving for the second time in 18 month.

Sudden loss of power steering, says service advancetrack as well as service power steering now which has been listed as an issue for many of my make and model car

This vehicle was being driven on a street and the steering wheel felt funny as driving. it started getting alot of play in it and jerks. i did take the car into a ase certified mechanic to learn that there was 2 recalls on this vehicle. steering gear replacement, steering control module. safety recall # 15s18 suppliement #1 and safety air bag repair or repacement. i took the vehicle to ford, at first they couldnt find a recall for the steering. after some searching, they found it. the problem was first diagnosed by a ase certified mechanic. ford wants to charge me $180.00 for diagnostic if the steering problem isnt related to the recall. even though it was diagnosed by another mechanic as the steering gear,

I was beginning to back out of a parking space with my two young kids in the car after visiting the dollar store when my car froze up i looked at the dashboard it said power steering assist failed or similar to those words. i put my car in park and i turned my car off turned it back on and the same message came across the dashboard. i pulled forward to the spot in front of me and i could not turn the wheel. i had a family friend drive it down the street to my home. no leakage of fluid present.

Tl* the contact owns a 2012 ford fusion. the contact stated that while their daughter was driving approximately 60 mph, the power steering warning light illuminated and the power steering failed to perform as designed. the vehicle was driven to the residence however, the vehicle was difficult to steer. a certified mechanic was contacted who informed the contact of a possible recall on the vehicle. the manufacturer was made aware of the failure. the contact was informed that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the approximate failure mileage 150,000.*dt *tr

The power steering stopped working suddenly. the electrical system is fine, no fuse issues. there was a recall concerning this issue with only a few of these vehicles. this should not happen while driving on the interstate.

Numerous times i have been driving and the power steering fault warning would flash across the display. when i tried to restart the car, the display changes warnings and says "power steering fault" or "severice power steering now". had a local mechanic clear out the code and steering would go back to normal...everything has been fine since but now the steering wheel makes a whining/weird sound when turning the wheel under 10mph and its very stiff when trying to turn but once i get over 10mph it loosens up and is normal...my car isn't currently under any recall but i feel like the power steering should be under recall if its a continuous issue

When i was preparing to exit my vehicle at a construction roadway (i was lost) my drivers' door handle would not open- it flopped. i could not exit. i called my family for help to find out what to do. (i am a senior and could not climb over the stick to use the other door) my family said to lower the window and open the door from the outside and "be carefull!" after that i went home and when i tried to close the door- it would not latch/nor close- once again i called for help and was told to tie the door close thru the windows. which meant my door was vunable to theft and weather. when i spoke with the ford dealer service department, i was told that this is "a common problem with older models"(mine is a 2012!).per the dealer it requires a door lock part. what it tells me is the safety features on "older models" expire with the warranties! but this is why i purchased a ford!! had i know the "safety features" expire with the warranty, i would have researched which vehicle has the best & longest "safety features"! i now feel unsafe driving this vehicle due to my inabilities to exit in case of an emergency due to faulty/expired "safety features!" it makes me feel i would be trapped without a way out! if this is common-why isn't it stated somewhere for seniors to know in advance- especially before purchasing a ford with common safety defects!? how many seniors/owners have to become injured or die before ford reports this as a failed safety feature??!! airbags, seatbelts, ... - door locks on driver's door should be added to the recall list before it results in many injuries/dealths! it is a cheap part to replace per ford dealer and could be reason why it is not a recall but at least it should a notice sent to owners so they can avoid it happening to them.luckly my incident occurred in daytime- this could have been worse at night!?

All thsymptoms that occur as described in your campaign involving ford recall no. 19s54 and specifically ea18-002. the brake pedal has excessive travel before engaging the brakes. this significantly increases braking time. i have had several near misses, almost resulting in accidents.

Driving home from work tonight and a mile down the road an alarm went off, traction control light came on and notification showed up that said service power steering now advancetrac. i made it down the road to a friends house fine and when i turned the engine off and on again, i was suddenly unable to move my steering wheel. i luckily was able to get to a safe place when this happened but i am seeing others that have had very bad stories. this is a reoccurring issue that needs to be addressed! i still have to call ford and see if my vehicle is covered under the recall and i am worried because i am seeing too many stories of people with the same story as mine not being covered! not good! hope this is addressed soon!!!!

Vehicle makes random squeal noise when moving and turning 5-20 mph and sometimes feels like the steer tires are not turning when the steering wheel is turned. there are no fail lights illuminating on the dash. sometimes brakes are being applied, sometimes they are not. according to ford, this vehicle is not covered by the recall that other owners of fusions encountered even though the description of their issue matches mine.

Power steering fault light came on in the vehicle. i noticed that there are recalls for this with ford fusion models starting in 2013.

I have a 2012 ford fusion i was driving down the highway an my service powering steering light comes on then within seconds i lost power steering thankfully i wasn’t going around a curve that could have ended bad

My car is having trouble with the power streeting wheel. as i was driving my car the wheel tighten up and it was hard for me to turn. power streering at fault is what flashes on the dashbored. i use my car to go to school and work and right now it's hard for me to do so. i went to the car dealer ship and they want two grand to fix it! they say i need rack and pinion.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving approximately 70 mph, the power steering failed. the contact pulled over to the side of the road. the contact was unable to regain power steering making it difficult to maneuver the vehicle. the contact took the vehicle to a certified mechanic who diagnosed that the power steering needed to be repaired, the rack and pinion needed to be replaced, and computerized alignment performed. the manufacturer was made aware of the issue. the approximate failure mileage was 154,000. *ln*jb

I got this 2012 ford fusion se for daughter and yesterday, she called me to tell me that the "power steering assist fault" showed up on her dash. as she was about to try to back out of the driveway, she could not turn the steering wheel. she had to miss school and work, due to the issue, because i did not want her to take any chances. when i got home after work, to move it into the garage, to check it out, the dash code went away and it appeared to be fine. after doing research and calling the ford dealership, they found a recall from 2015 that describes this same issue in 2011-2012 ford fusions but for some reason my vin was not included, it seems that it's the same part and issue, that could/should include more vehicles. from what i've been reading and seeing, this seems to be happening more frequently, but actually seeing that people have been getting into collisions, with the intermittent computer glitching of the steering issue. it's just a good thing that my daughter was just attempting to back out when this happened. i see that others have not been so lucky. i pray that ford recalls this and does the right thing prior to any serious injuries and/or deaths, to avoid heavy law suits and trajedy. this was a issue with these cars and appears to be growing by the numbers and nothing is being done at this point. didn't do anything about it. i hope you will do your do diligence on these issues and fix every one of them before someone does get hurt. my daughter is drinving the car, because there are not other alternatives right now, but i pray that she does not get hurt while driving this car. thanks for your time and consideration.

Occasionally my electronic power steering assist would fail and a warning light would come on and i would have no power steering. after turning the car off and restarting it, the issue would not come up. but now my power steering has failed and will not come back. ford has not issued a recall for this safety issue.

I was involved in a side collision but my airbags did not deploy.

I was driving my 2012 ford fusion sel down a street on october 4th 2020 near where i live and this alarm started going off and it alerted me the power steering assist fault and i lost my steering and hit a curb. luckily i didn't do anymore damage or hit someone. i drug it home and had a wrecker pick it up to take it to the nearest ford dealership. they diagnosed it as a faulty steering box or rack and pinion, it all needs to be replaced to the tune of 1868.00. the ford dealership found a recall from 2015 that describes this same issue in 2011-2012 ford fusions but for some reason my vin was not included, maybe by mistake seems how it's the same part that ford knew was causing problems. it's just a good thing that i didn't hit someone and kill them with ford knowing this was a issue with these cars and didn't do anything about it. i hope you will do your do diligence on these issues and fix every one of them before someone does get hurt. trying to fork over 1800 in a time like this is very tough and i hope you can make it right with all involved. thanks for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

The rear brake calibers have seized up twice now. 1st time was june 2017, serviced by firestone, and just recently sept 12th 2020. both times required a full brake repair. first happened at 72,000 miles and now at 142,000 miles. both cause a loss of braking in the vehicle. in june of 2017 the vehicle was moving between 30 to 45 mph when it seized up. we drove it to nearest shop in illinois so we can start our drive back to georgia. second time was not as bad as i recognized the symptoms and got it in for repairs before full seizure of the brakes. online review shows many problems with the brakes on this car model.

My power steering and advance trac. went out all of a sudden. called ford and found out that ford fusions had a recall back in 2015 on the power steering, but they told me that my ford fusion's vin number didn't match the ones that had a recall. i think this is very stupid. i'm driving a ford fusion and the odds of my power steering going out is very high, no matter if my vin number is the correct one or not?!?!?

Tl* the contacts daughter owns a 2012 ford fusion. the contact stated while his daughter was starting the vehicle, the electronic power steering warning light illuminated. the driver turned off and restarted the vehicle and the warning light was no longer illuminated. the vehicle was taken to joe myers ford located at 16634 northwest fwy, houston, tx 77040, (713) 766-3600, and was diagnosed they retrieved code:u3000:49 in pscm with needing steering gear to be replaced. the vehicle had not been repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however the vin was not included. the manufacturer had been informed of failure. the failure mileage was approximately 75,000.*ln*jb

Tl* the contact owns a 2012 ford fusion. the contact stated that two years ago, while driving, the steering lost power without warning. the vehicle was taken to the an unknown ford dealer in milwaukee, wi, where the vehicle was repaired at the owner’s expense. the failure recurred two years later, while his wife was driving, and caused the vehicle to hit a guard rail and crashed into a ditch. there was no warning. the air bag did not deploy. there was no police report and no report of any injury. the vehicle was damaged but was not towed. the contact met his wife at the scene and drove the vehicle to the gordie boucher ford of menomonee falls dealer, located at: n88w14300 main st, menomonee falls, wi 53051 where the technician stated that the recall, nhtsa campaign number: 15v340000 (steering), did not apply to the vehicle. the manufacturer was made aware of the failure and stated that there was no recall and the warranty expired, the vehicle was over 150,000. the vehicle was not repaired. the initial failure mileage was approximately 130.

Tl* the contact owns a 2012 ford fusion. the contact stated that the anti traction stabilizing system warning light was illuminated. the contact took the vehicle to the dealer sunnyside motor co., inc. (944 main st, holden, ma 01520; (508) 829-4333) who stated that the sensor assembly was replaced. the failure persisted. the manufacturer was not made aware of the failure. the approximate failure mileage was 33,000.

Power steering would fail every so often when i first cranked the vehicle. never happened while driving. i could turn the car off, wait a min, crank it again and it would be fine. on 9/9/2020 i cranked the car while parked and power steering assist fault came on, loss of power steering occured and will not go away this time. i am afraid to drive the car without power steering. the car is in my driveway. i understand this is a common problem with ford fusions. i feel ford should fix this defect/flaw free of charge. it is a safety issue.

Took the car in for airbag recall. now airbag light is on all the time, this was not on when recall repair was done. now dealership wants to perform a diagnstic on car at my cost.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving approximately 25 mph when attempting to make a left turn, the power steering suddenly failed. the contact crashed into a pole on a corner nearby. the air bags did not deploy. a police report was not filed. there were no injuries. the vehicle was not towed. the contact contacted the dealer (mtn. view ford 301 e 20th st, chattanooga, tn 37408; (423) 756-1331) who informed that there was no recall open. the manufacturer was made aware of the failure and confirmed there was no recall. the approximate failure mileage was 115,000.

2012 fusion sel, 3.0l v6, 112,000 miles: on 9-3-2020 i was pulling out of the local shopping center. as i was proceeding it appeared that the engine had stalled. in actuality the engine did not stall and there was a fault message displayed "power steering assist fault". i proceeded home with great difficulty steering the car. on the way home i stopped at the local autozone car care center to review the owner's manual for a possible explanation and remedy. the manual stated that there was no service for the power steering system on this model fusion (fully electric). i proceeded out of the parking lot and as soon as i went forward a second alarm displayed "service advancetrac". now the display toggled between these two alarms. the day prior to my service appointment i noticed that when i started the car only the "service advancetrac" alarm displayed, but the vehicle still had no power steering. the following morning i took the vehicle to the ford dealership for diagnostics. later that day i was contacted by the service advisor who informed me that the power steering rack and pinion assembly needed to be replaced. the cost was going to be in excess of $2000. by now i had done some research into this and found that there was a recall for this very problem (nhtsa id# 15v340000, ford id# 15s18). i relayed this information to the ford service advisor and he informed me that "yes there was a recall but my vin# was not included". i am at a loss as to how this vehicle could not be included. the vehicle is very well maintained and has only 112,000 miles of mostly highway driving. i can say with a great deal of certainty that had this occurred on the highway, especially at an exit or entrance ramp, there would have been a different outcome to this. at this time, even after the repair, i am going to be unsure and worried about the vehicle loosing steering control.

Car sensor came on showing epas power steering needed serviced and within 10 minutes the electrical power steering had went out completely. the car was stationary at the time. it is now unsafe to drive due to the car not being able to steer and react quickly when being driven.

Power steering assist fault. no power steering while driving. we were leaving the doctors office and when we started the car the power steering warning came on and the steering wheel was very hard to turn.

I was going down the road and all of a sudden service power steering appeared.the steering became hard to handle. this is the second time this has happened. now it feels like the steering is locked up.

I have had the car for years and the power assist fault light has came on numerous times mostly when i first start the car but it has happened while driving as well making it extremely dangerous when you lose steering. usually i can power off and restart and it goes away. this morning i have restarted multiple times and the power steering assist fault will not go away. i have looked up recalls for my vehicle and recall 15s18 explains my exact issue. however the cut off date for vehicles for this recall is 2/28/12 and my vehicle was made 3/12/12. less than 2 weeks between the infected vs my car. ford should have to pay for this as i believe its too close of a date to really know if my car was made with the same parts that were defective 10days before mine

While driving down the highway, the power steering system reverts to manual steering mode.. in manual steering mode there is still a mechanical linkage between the steering wheel and the road wheels, allowing steering control to be maintained with great diffivulty. a message displays in the instrument cluster message center and a chime will sound to inform the driver. loss of power steering assist requires greater steering effort, which may increase the risk of accident. this has happened at least 10 times over the past two years. ford claims there is no code in the computer, so this is not covered under the recall. it is happening repeatedly, in spite of the lack of code in the computer. clearly either the computer is faulty or the device which is supposed to send the code to the computer is faulty.

Power steering light came on. steering wheel wouldn't turn easily.

I left work and everything was working fine, no trouble steering or anything. i stopped to get gas and turned off the car when i was done and started the car back up lights turned on the dash and my steering wheel wouldn’t move. it was saying service electric power steering now. i didn’t have any problems before and now it just quit working out of nowhere. so i was parked when it quit working.

My vehicle has been stalling while i am either driving on a highway, turning or stopped at a light. this is extremely dangerous while driving on the highways in nj.

My driver's side electric door lock and inside handle will not open door. must put window down and reach out side to open door. very apprehensive because sometimes i have to repeat the unlocking process before i can let myself out of the car. at the time of the incident, i had been driving and then parked at a business place. when i attempted to unlock the door and to out, i heard a click but the handle would not release.

Throttle body stays opend causing wrench to pop up on dash and car to no longer accelerate while in traffic. this is very dangerous.. also the throttle body actuator is faulty. i've had multiple people say they have this exact issue with the fusion .. not to mention the tension pulley makes the car while in many ford fusion cars...

Vehicle is showing power steering assist fault. this has happened multiple times in the last week. this happens while turning and while driving under normal circumstances. this appears to be the same recall on other 2012 ford fusion models.

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle loss power steering assist without warning. the vehicle was taken to crowe ford sales co located at 1041 s state st, geneseo, il 61254, where it was stated that the vehicle was not subjected to a recall. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 138,000.

The lug nuts have swelled where they cannot be removed with a 19mm socket (as designed) nor the actual jack wrench that came with the vehicle. from what i have read, this is a chronic problem.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving 30 mph, the steering wheel was difficult to turn. the contact stated that there was no warning light illuminated. the contact continued driving to her destination. the contact stated that after the vehicle was restarted, the power steering warning light illuminated. the vehicle was towed to acton ford inc located at 76 powder mill rd, acton, ma 01720, (978) 897-7000, however, the mechanic was unable to duplicate the failure. the contact stated that the vehicle was previously repaired under nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired for the recent failure. the manufacturer was informed of the failure. the failure mileage was approximately 103,000.

My power steering has gone out and upon further investigation on the internet it seems this is an extremely popular issue. i just don't understand how my vehicle isn't covered by the recall. i cant seem to find anything other than recall news and articles on my specific vehicle not even any videos or guides on how to repair at home to avoid spending a ludacris amount of money on repairs.

The steering gear failed for the second time at 113000 miles. cost for replacement and four ball joints was $2000.00. some ball joints replaced at approx 70000 miles and steering gear replaced under recall at approx 93000 miles. it only lasted 20000 miles. online it looks like ford has had this problem for a number of years. the last time iit failed it was in motion. when is the nhtsa going to force the repair of this item?

Power steering out with message lights. have seen previous recalls for my make and year. why is there not one listed

Airbag light came on after complying with the ford airbag recall. took to the dealer and was notified that the passenger in-seat airbag sensor was intermittent and was not included in recall. price to fix is $900.

This make the second time having this problem with this car. we had made it home and the tire had went flat. we took the tire off got it repaired and put the tire back on. once we got it the car to drive it the power steering was stiff. so check under the hood , we research to find out what is wrong. we called ford and they told us that it was a recall on it, but when we gave the vin# it wasn't included in the recall. why not it was produced doing the times, its a 2012 ford fusion. we dont have the money to get this fixed especially with the pandemic going on. we just rtying to keep our jobs. this needs to be fixed.

Steering gave out while driving. found that there was a recall repair in 2015 with previousowner.. it was supposed to be corrected and now it's out again? ford refuses to acknowledge this issue

Tl* the contact owns a 2012 ford fusion. the contact stated that while his son was driving at an undisclosed speed, the vehicle loss power steering assist without warning. his son pulled over and checked the power steering fluid level. the vehicle was restarted however, the failure persisted. koerner ford of syracuse (805 w genesee st, syracuse, ny 13204, (315)474-4275) was contacted and the contact was informed that the power steering system needed to be replaced at an estimated cost of $2,000. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 92,000.

Lose of power steering and my dashboard keeps flashing to check it! my dashboard also keeps saying that my advance trac isnt right or unstable! plus my air conditioning unit blows hot air on hot days! my air bag was supposed to been fixed on 02/11/2020 by a ford dealership and it is back to it's old self

If my car sits at idle for too long like stuck in traffic or waiting at a drive thru the maintenance light comes on and it will not shift. the rpms rev up but it acts like it is stuck . it won't move over a few mph. then if you shift it into neutral it makes a loud noise and the whole car jerks like the transmission is about to fall out. i shut the car off and started it again and it will not shift right. you can floor the gas and it barely moves then it will come out of it and drive fine until you have to sit idle again. it is very dangerous and i have tried everything to fix it at multiple mechanics shops and nothing works. have changed multiple sensors and it always seems to happen again.07

Tl* the contact owns a 2012 ford fusion. the contact stated while shifting gears to reverse at 5 mph, the power steering assist warning light illuminated and the steering ceased. the vehicle was not drivable. a dealer was not contacted. the vehicle was not diagnosed nor repaired. the manufacturer was informed of failure. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the failure mileage was 96,000.

The drivers side seat belt all of a sudden stop working when i got out of the car one day. when i returned to the car after an hour, the belt wouldn't latch. nothing was dropped in the latch, the car was stationary, never been in an accident with a person in the vehicle. all other parts and all other seat belts work.

The a/c air blower sometimes come on then off, it always comes on when i have the fog lights on. i heard others with 2012 ford fusion have this issue as well.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving at various speeds, the steering wheel drifted independently to the right without warning. the contact called blaise alexander ford inc (2265 old turnpike rd, lewisburg, pa 17837, (570) 524-7267) where he was informed that the vehicle was not subjected to a recall. the manufacturer was also notified of failure and confirmed the information provided by the dealer. the vehicle was not repaired. the failure mileage was approximately 156,000.

My 2012 ford fusion's power steering system recently stopped working while driving to a friends house. fortunately, i was able to park the car and no one was hurt. in checking for recalls, there are a number of 2012's with this recall but not my vin number. i am really surprised and very frustrated that many cars are recalled, but not mine. please advise!!

Tl* the contact owns a 2012 ford fusion. the contact stated that while her daughter was driving at 70 mph, the power steering ceased without warning. the contact's daughter took the vehicle to safford ford lincoln of salisbury (1902 n salisbury blvd, salisbury, md 21801) and the vehicle was diagnosed with power steering failure. the failure was linked to nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer was notified of the failure and confirmed that the vin was not included. the vehicle was not repaired. the failure mileage was approximately 111,000.

Brake pedal drops almost to floor at times greatly increasing stopping distance when approaching a stop or when i slow down. this necessitates the need to pump the brake pedal and in extreme circumstances needing to swerve to avoid a collision . this problem occurs with no warning at all. this seems to be a known issue with the fusion.

While in motion the advance trac service needed appeared and then the power steering came up as i was backing out of a parking lot. car steering wheel would not turn at all car is now parked.

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle was difficult to start. the vehicle was towed to franklin ford (175 e central st, franklin, ma 02038 508-570-4022) to be diagnosed. the contact was informed that the wiring under the dashboard had a corroded solder point. the contact stated that there was a short circuit in the wiring harness. the contact stated that several repairs were performed at a cost of $3,000 however, failed to fix the vehicle. the manufacturer was made aware of the failure. the approximate failure mileage was 133,000.

Car was idling in line at a drive thru for about 5 minutes. driver released floor brake to move up in line. after pulling up a few feet, and then trying to slow the car, the brake pedal traveled all the way to the floor and braking distance was extended. driver was afraid the car wouldn't stop. car has a new electronic throttle body and hydraulic abs pump, but problem persists. driver is considering getting a new car.

The power steering has gone out. it says service advance trac soon. i have seen where several recalls have been done on 2012 ford fusions. just wondering why on certain vins if this is a problem. i was stopped at a light when the power steering went out. *tr

Electric power assist steering failed while driving down street

The steering wheel has locked up and the dashboard is reading service advancetrac soon/power steering fault. unable to drive vehicle. warning message appeared while car was in motion on a city street. car locked up at a red light.

The electric rack and pinion has failed for the second time i contacted ford the 1st occurrence.. while driving luckily other vehicles was not near !!! other 2012 models have had the problem fixed by ford but for some reason this specific vin isn’t covered this is a very unsafe situation because as i have read with the other fusion they recalled some where involved in accidents due to loss of electric assist steering. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated while driving at 35 mph, the vehicle loss power steering assist without warning. the contact stated that the vehicle became difficult to steer. the vehicle was towed to the residence. the vehicle was not taken to be diagnosed. the contact linked the failure to nhtsa campaign number: 15v340000 (steering). the vehicle was repaired however, the failure recurred. neither the dealer nor the manufacturer were notified of the failure. the failure mileage was 151,000.

On two occasions the brake systems failed to work. 1. driving on rt 4 (double lane state rd.) in maine speed approx 60 mph. there was 4 to 5 cars ahead of me. suddenly, everyone applied their brakes. the first car in line decided to take a left hand turn. i applied my brakes-brake pedal went to the floor--no antilock brakes. had to swerve into oncoming lane. finally car stopped. a second time it happened was on a hill in dover, nh. there is a traffic light at bottom of hill. as i started down the hill, i applied the brakes again no brakes no antilock brakes. luckily was able to stop by time i reached the light. i took car to a local garage they test drove and it operated fine. they removed wheels and looked at all the brakes. the rear brakes, calipers, pads etc were replaced a year ago. the front brakes looked brand new even though there was almost 52,000 miles on them.pads and rotors looked like new, shiny, no scratches. could not find the problem. we decided to replaced the rotors and pads with a softer version. seems to be working??? *tr

My passenger front side door lock will not (unlock or lock) while the car is in motion or stationary. it is stuck in the locked position when i use my key pad and trying to use the unlock button in my car. i'm also having difficulties with the my driver side door latch while stationary. when i'm ready to exit my car after driving, i urn off my ignition; open my driver side door; and shut the door but sometimes the door latch get jammed and not want to close (the latch would be facing down). *tr

Throttle control/transmission wrench symbol lluminates when the powertrain or a awd fault has been detected. if the indicator stays on or continues to come on, which it does. then car will continue to run but jerks and lunges. pressing on the accelerator does absolutely no good. i do not feel safe driving said car. thank the dear lord i was not pulling out on u.s. 98 in navarre fl. i was still in my neighborhood and was able to chug my way back home. tomorrow, 06/22/2020 will be having car towed to a professional and licensed mechanic. vehicle has sufficient fuel, that is not the problem. after mechanic has evaluated situation i will have documentation to submit.

Power steering system failed as i was leaving the parking lot with no previous signs/indications of service needed. *tr

Car left in park in a parking lot. returned to find car had rolled across aisle into another section of the parking lot. car was found to be in park, attempted to jump, would not start. tow truck driver noted car was in reverse when he attempted to jump the car. car had to be towed to local mechanic, he stated transmission shifter cable needed to be replaced. car has less than 25,000 miles on it. car currently in shop being repaired. this defect appears to be the same one that resulted in recall #19s16 (expansion of 18v471). recall did not include 2012 models (2013-2016 only). *tr

2012 ford fusion sel electronic power steering assist light comes on , loss of power steering, has happened several times in recent weeks ,has almost caused me to hit a pedestrian, i see this year make and model are affected and also from the plant the car was manufactured by on the recall list but my car and dealership says it's not covered. *tr

Driving down the road and the steering got hard to it to a shop called good year they rest the code and said if it comes back on then they will have to change the sensor in it i guess. well 3 days later it went hard again the light saying it was off take to shop aging so the replaced the rack n pionon and what ever they had to do great it was a pretty penny to have it repaired oh ya they said no recalls on this vehicle thats why i had to pay. well i had my car back for no more then 5 dam days guess what its back on and no steering so why haven't they recalled this part especially when you buy a new one and it dose the same thing

Tl* the contact owns a 2012 ford fusion. the contact stated that the driver's side front door failed to open from inside of the vehicle. the contact called mike bass ford inc (5050 detroit rd, sheffield, oh 44035, (440) 934-3673), and the dealer was informed of the failure. the contact was informed to schedule an appointment to have the vehicle diagnosed. the contact stated that the failure occurred before and was taken to the same dealer, where the vehicle was repaired. the manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty. the vehicle was not repaired. the approximate failure mileage was 56,000.

After going to several service places with my brakes they are yet giving issues having to pump them to stop. power steering system assist shut down while driving and door latches won’t open from the inside. the local ford place said i need to contact ford motor company because there are recalls for my issues but not for my vin number and i need to get them added under my vin so they can fix it with no charge. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated that while the vehicle was in for service at holman ford turnersville located at 3641 rt 42 south turnersville, nj 08012, the mechanic discovered that the lug nuts on all for wheels were defective. the mechanic was unable to remove the wheels from the vehicle. the contact stated that the lug nuts were previously replaced however, the failure recurred. the manufacturer was notified of the failure but no assistance was offered. the failure mileage was 80,000.

I was driving down the road and all of a sudden i got a power steering failed notice and i couldn’t steer my car. i had to pull over and turn off the car and turn it back on to get it to work. this has happened 2-3 times in the past year. *tr

Malfunction with steering when starting car steering wheel does not have any steering assist after a few moments in trying to get wheel to turn steering returns to normal. *tr

May 29, 2020 when i attempted to start my ford fusion after it was parked a "loss of steering assist" message appeared in the instrument cluster message center. i had the car taken to the dealership. i was told the car needed the steering gear assembly replaced at a cost of $1,600. while the car is a 2012 model, it has only 34,000 miles on it. i was told the car was out of warranty. doing some research, i found that this was a known problem and that there was a nhsta recall nhtsa campaign number: 15v340000 on this issue and that there was a ford safety recall 15s18 supplement#1 in 2015 and #2 and #3 dated 5/17/2019 detailing replacing the steering assembly at no charge to the owner for the model year 2011-12 build dates through february 28, 2012 with an extended warranty through 2022 or 150,000 miles . since my car was built in june of 2012, the dealer said it was not within the warranty period and i would have to pay for the repair. subsequent online research indicates that ford's cutoff date of february 28, 2012 is highly suspect and probably arbitrary because there numerous, perhaps hundreds, of complaints on this power steering failure issue going into 2020 on vehicles built after february 28, 2012. ford obviously did not resolve the manufacturing issue by february 28, 2012 as they would like you to think they did.*dt*jb

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving at an unknown speed, the steering ceased with the service steering warning light illuminated. the failure recurred. the vehicle was taken to an independent mechanic who reset an unknown fault code. the contact referenced the nhtsa campaign number: 15v340000 (steering). the manufacturer was made aware of the failure and stated that the vehicle was not included nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the failure mileage was unknown.*dt*jb

Por este medio quiero notificar que unos minutos despues de encender el vehiculo el volante se puso muy fuerte casi al punto de tener un accidente. imediatamente que el volante se puso muy pesado en el panel se ectivo una notificacion que dice: service power steering now. inmediatamente comienzo a buscar informacion hasta que doy con el numero telefonico de la ford y ellos mismos me indicaron que mi vehiculo habia sido reparado por ese mismo recall hacen tres aÑos atras y que actualmente mi auto tiene un recall por bolsas de aires. en el 2017 yo no era propietaria de esa unidad pero si realmente el auto habia sido reparado ya por ese mismo recall entonces no completaron el arreglo por que de ser asi , el auto no me diera problema por lo mismo que segun ellos fue reparado en el 2017. me encanta el ford y espero que me puedan resolver esa situacion. entiendo que si ese recall se hubiese correjido tal y como se suponia no tenia por que volver a aparecer nuevamente y pasar la mala experiencia de casi tener un accidente. espero que ustedes me puedan ayudar. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated while putting air in the tires, the service power steering light illuminated. the contact called brandon ford located at 9090 e adamo dr, tampa, fl 33619, (813) 246-3673, and was informed to bring the vehicle in for a diagnostic test. the vehicle was not taken to be diagnosed. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 102,000.

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle was previously repaired under nhtsa campaign number: 15v340000 (steering) however, the failure recurred. the vehicle was taken to quick lane at porcaro ford (6001 washington ave #13, racine, wi 53406, (262)884-3030) to be diagnosed. the contact was informed that the steering assembly needed to be replaced. the vehicle was not repaired. the manufacturer was informed of the failure. the approximate failure mileage was 60,000. the vin was not available.

After returning from work and trying to restart car to run errands steering fault is displayed and there is no power steering.

Brakes failed stopping suddenly at 70 mph nearly hitting a row of cars ahead of me pedal went to the floor increasing stopping distance probably 400 percent with very weal brakes. brake light and abs inop light illuminated. was able to drive car home slowly using hybrid electric motor brakes. repair shop said brake control module has failed this is a low mileage car unacceptable could get someone killed. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated that the passenger’s side front door handle failed to unlock the vehicle from outside of the vehicle. the contact stated that over time, the driver’s side and passenger’s side rear outer door handles also experienced similar failures. the vehicle was first taken to chino hills ford (4480 chino hills pkwy, chino, ca 91710) to be diagnosed. the contact was informed that there was a diagnostic fee to have the vehicle diagnosed. the contact declined to pay to have the vehicle diagnosed. the failure worsened and ford of upland (555 w foothill blvd, upland, ca 91786) was contacted and informed of the failure. the contact was informed that the vehicle needed to be diagnosed and a cost would be assessed. the vehicle was not repaired. the manufacturer was contacted and informed of the failure. the failure mileage was approximately 90,000.

Power steering went out while stationary in a parking lot. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle experienced power steering assist failure while driving at 15 mph. the power steering assist warning light was illuminated. the contact took the vehicle to an independent mechanic and the power steering was replaced. approximately a year later while driving at 60 mph, the failure recurred. the contact took the vehicle to another independent mechanic who informed him of nhtsa campaign number: 15v340000 (steering) however, his vehicle was not included in the recall. the manufacturer had not been informed of the failure. the vehicle had not been repaired. the failure mileage was approximately 111,000.

Driver side inside door opening handle broke twice. i fixed it with a used part from the exact same year and model of car with similar mileage, but it broke again in 3 months time. it's not just a pain in the butt to get out, it's also a safety issue. if a person was in a wreck and can't open the electric window how would i exit the vehicle in a hurry? this happened as i was attempting to exit the car after arriving at work. there is a small thin plastic piece that breaks off of the handle you pull to open the door, once it beaks the only way to get the door open is to lower the drivers window, reach outside to get ahold of the outer door handle to open it from there. if you can't do that you must crawl over the passenger seat to exit unless someone can open the door for you.

Driving like normal under normal conditions. the radio shuts off, chimes ding like it does on start up, turn signals do not work, horn does not work, and climate controls do not work. car is still under power, and it lasts anywhere from a few seconds to about a minute, then comes back on. it does not matter if i’m in city traffic or on the interstate, wet or dry, hot or cold, or smooth or bumpy road surface.

I received a notice informing me of a recall on my power steering system via mail. i took my car to ford and they claimed to "reset" the power steering system. a year later i was driving home in the middle of the night when i smelled something similar to "burning rubber" coming through my air vents. smoke then began to come from the hood of my car as it slowed down on its own. i quickly pulled over into the nearest parking lot and walked a safe distance away after seeing a troubling amount of smoke coming from the hood. i took my car to an auto repair shop to find that the power steering system had shut down and caused my alternator to fail. i took the car back to ford. they told me that although there was a recall on my car, ford was refusing to pay for it because of how old the car was. my car is a 2012 ford fusion and it is included in the range of cars eligible for the replacement. they also failed to give me this information the year before.

I was driving down the road about 30 mph when i noticed the service power steering and service advancetrac came across the dash. once i pulled over, shut the vehicle off and turned it back on, there was no power steering.

I stopped at turnpike rest stop. when i started the car, a "service power steering now" light was ulliminated (see attached image) and the steering was not working properly. i was unable to back the car out of the parking space due to the need to make a hard turn to the left or right. the car was towed to a local ford dealership and the car will be evaluated on monday. i checked my car's vin online and no recalls are shown. however, my online research reveals that is a power steering recall (or similar warranty item) issued in 2015 (#15v340000). i see many, many reports of this same steering failure on 2012 ford fusion models with owners reporting a failure of ford to cover the problem despite this being a known (and potentially dangerous) failure since at least 2015. what steps are being taken to require ford to repair all affected vehicles? many complaints posted on this site allege the manufacture refused to repair the consumer's 2012 fusion, despite the obvious known and widespread dangerous issue.

Transmission revs high before shifting? it isn’t slipping but it isn’t driving how it should be.

The brake pedal goes all the way to the floor before slowing down even when accelerating at slow speeds. they’re very sponges when making stops and almost non existent after hitting a bump in the road.

Electrical power steering not working (see receipt below) 8/11/2017: case # [xxx] for: $1784.00 march 30 2012 -build date ford recall 15s18 although my car was excluded from the recall 15s18, my car did same thing that recall stated: the steering wheel locked up while driving at night alone in houston and was put in extreme harm bc it stopped completely on hwy 1314 and would not move. also, my car meets all the requirements to the recall and is only excluded because it was built only 2 weeks outside of the recall time frame. because i experienced the exact description listed in recall and because my car meets all the necessary requirements of vehicles included that ford recalled (except that was built only 2 weeks outside of the date), i request remedy of reimbursement for my vehicle repair and damages. (i was without car for 2 weeks and unable to work and i am a single mom in school with no help from ford). i had to put the cost on my credit card and unable to pay, so i need the interest cost of credit card as well.). thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I lost all power steering around a turn and almost wrecked my car!!!!!!! now i’m getting abs lights and service power steering, service advancetrac codes which were not on prior to the loss of steering! i see recalls on this issue but my vin is not in this recall? how is that even possible?

The brake pedal is soft and travels further than normal. braking distance is significantly increased. i brought the car to the dealership and turned out that the hydraulic control and the electronic control units are both faulty, based on some research it appears this is a known issue. it has a new master cylinder and brakes have been bled professionally. this did not cure the problem. it is unsafe. i want the dealer to do something about this at no cost to me. this is a recall item for 2010 fusion, but not 2012.why??? i've seen several complaints about this same issue why hasn't anything been done,safety should be top priority.

On 3/14/2020, out of no where the service power steering now, and the advancetrac light came on. i was driving down my country road and only doing about 35mph because i just came around a curve after my driveway. the problem is common and very unsafe for drivers. not to mention extremely expensive to fix. why is it that only some of the cars are covered in the recall when all fords with the newly designed electronic steering are affected by the failure of this system!

The brake pedal is soft and travels further than normal. braking distance is significantly increased. this began after the abs system engaged several weeks ago after normal braking over a rough section of road and it has not returned to normal. all brake pads and rotors were replaced and the system was flushed but the problem remains. based on some research it appears this is a known issue caused by a faulty abs module.

My 2012 ford fusion is revving high and shifting weird. not like slipping but it’s revving a lot if her then it should be. also the tachometer shudders every now and then at 1600 rpm. my father told me there’s a lot of problems with the ford fusions transmissions and i don’t feel safe with my wife and kids driving it.

As i was turning on a highway the steering wheel locked up.. then a code came up saying advance trac steering wheel power need service now.

After driving car the previous day with no issue this morning i received a power steering assist fault warning in my driveway now making car unsafe to drive. saw that other fusions had a recall for this issue but mine did not.

Epas service power steering now light came up. steering is very tight as if no power steering at all advantrac light also on. felt different last couple days.

On occasion when the brakes are pressed it simply falls to the floor and has to be immediately repressed. it has a new master cylinder and brakes have been bled professionally. this did not cure the problem. it is unsafe. i want the dealer to do something about this, no cost to me. ocures while in motion.

While traveling at a slow rate of speed the brakes on my 2012 ford fusion hybrid failed to engage, with the pedal traveling all the way to the floor. the car was tuned off and restarted and the brakes seemed to work again. i had the vehicle towed tot he dealership and turned out the the hydraulic control and the electronic control units are both faulty. this is a recall item for 2010 fusion hybrids, but not my year.

Driver's door latch stopped working. suddenly could not open the door to exit vehicle after parking it. door does open from the outside but not from within.

Tl* the contact owns a 2012 ford fusion. the contact stated that the service power steering and service advance trac messages were displayed on the instrument panel at startup. the contact stated that the steering wheel was difficult to turn in either direction. the cause of the failure was not determined. the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. town and country ford located at (5041 ford pkwy, bessemer al.) and the manufacturer were notified of the failure however, no assistance was offered. the approximate failure mileage was 164,217.

Tl* the contact owns a 2012 ford fusion. while stopped at an intersection, making a left turn the steering power steering assist warning light illuminated which caused the steering to cease. the contact was able to drive the vehicle in manual steering mode to his father’s residence. bickford ford 3100 bickford ave, snohomish, wa 98290 (425)334-4045 was contacted by phone and informed of the failure. the contact was informed that the vin was not subjected to a recall. the manufacturer was not contacted or informed of the failure. the approximate failure mileage was 160,000. the vin was not available.

Similar to previous complaints, the spring broke on the front left strut assembly. it didn't break in just one place, the spring broke in three places. two pieces of the spring fell to the garage floor. i am glad that it happened in the garage and not on the road. the vehicle was stationary and i was not in the vehicle when it happened. i have the pieces and will include the picture in this report. i have taken my vehicle to get serviced at a local dealership. i am having them replace both strut assemblies. i commute for work and if this had happened while driving i worry that this could have caused an accident. since this has been reported multiple times across the internet, i believe that this needs to be reported again to the nhtsa.

Yesterday 2/15/2020 out of no where the (service power steering now, and the advance trac light came on under normal driving conditions doing 55mph on a curvy road. the problem is common and very unsafe for drivers. not to mention extremely expensive to fix. now why is it that only some of the cars are covered in the recall when all fords with the newly designed electronic steering are affected by the failure of this system!

Steering wheel is hard to steer and a message keeps coming up on the dash saying “service track”

While driving my vehicle the power assist system gave out making it hard for me to turn my steering wheel a message appeared power steering assist fault i took my vehicle to ford dealership on friday february 07-2020 was told ford denied request because it was beyond time for a subsequent failure

The service advancetrac and service power steering came on. this happened 3 previous times and this is the 4th time. every time i took it to the dealer. every time i paid for something but they never truly fixed this. they have reset the error twice and made me buy new tires before resetting the error claiming worn tires were the root cause. now happening again with new tires. this creates a dangerous circumstance when power steering suddenly goes out.

Started my car at work friday, feb 7th and after a few seconds of sitting there in the parking lot, a message popped up on my dash saying "power steering assist fault". my steering wheel wouldn't move. shut my car off. waited a minute. started it back up. waited another minute and no message. haven't seen it since but also know there has been recalls on fusions for this. unsure if mine falls into this recall. called ford dealership here and they couldn't tell me for sure whether there was a recall on my exact vehicle. told me to wait it out to see if message comes back again. told me to bring it in if message returns or starts having problems. would really like to know if my vehicle falls under this recall or not as i really do not want to wait it out and find out the hard way.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving at low speeds, the power steering ceased without warning. due to the steering loss, the contact had the vehicle towed to an independent mechanic where the vehicle was diagnosed with power steering failure. upon investigation, the contact associated nhtsa campaign number: 15v340000 (steering) with the failure. the vehicle was not taken to a dealer. the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was 170,000.

I had a flat tire and took my car in to replace my 2 front tires and drove off and it and i got a power steering failure and advancetrac failure.

My son was driving & preparing to stop at a stop sign. it was a road he was very familiar with. the brake pedal went to the floor. he attempted to slow the vehicle & turn the corner by swerving up an embankment slightly. he realized it wouldn’t slow. he pumped the brakes several times with no brake response. he chose between a garage & a tree to stop the vehicle. he headed for the tree. in insurance investigation, brakes functioned normally. severe undercarriage damage had been repaired less than 2 weeks prior to the accident. police were called to accident scene & filed report. there were no skid marks at the scene. the speed was estimated at 35-40 mph - within/lower than speed limit. *ln *dl consumer states that the vehicle was totaled in the accident. insurance company is moving vehicle to a salvage pool. they conducted an investigation and looked at the abs/hcu and determined that the brakes did not cause failure. *dl

I was driving home on 01/28/2020 when the service power steering light came on. i was driving at around 35 mph, and did run over some sand that was on the road that made the car slip somewhat, but not much. and the power steering went out. i was driving at the time, but did get home safely. the service station i went to the next morning told me that there was a recall out for the power steering issue, but it seems my car is not included. why is that if this is a known issue with the ford fusion? i have not yet been able to have this repaired as i do not have 1800.00 to 2000.00 to spend on this repair at the moment.

Door on drivers side lock jams. driver has to open door from outside. are there any recalls for this car door locks?

Steering gear failure caused power steering to fail, diagnostic code p07ae-09. code above associated with recall - steering control module, steering gear replacement for certain 2011-2012 fusion models. the issue: mechanical failure associated with parts themselves, not with assembly of vehicle. my vehicle's steering gear is covered under a recall but because my vehicle was assembled at a different plant than other covered vehicles of the same model/year, ford will not cover the cost of the repair. my vehicle should be included in this coverage.

This references tracking no. 11246006. for the second time, nov. 29, 2019, my brakes failed. ford fusion 2012, 40,100 miles. i was parked in a garage - started car, put in drive and all failure lights came on and no brakes when i used the brake pedal. my invoice for $3,200 to repair stated "inspected and found that ecu and hcu both have internal failure not allowing computers to control respective components. ... per pin point test." i believe this failure is a result of defective parts on the ford vehicle. this car has only 40,000 miles -- it should not have a failure of this magnitude. i believe i should be refunded the amount i had to pay for repair. p.s. after paying $3,200 for the repair, i was presented with a car that had so many leaves all over the car, i had to use my snow removal wand to remove the leaves before i could see out the windows -- this is not acceptable. they had my car for 12 days to repair??

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle had been placed under recall nhtsa campaign number: 15v340000 (steering). the contact took the vehicle to dewey ford located at 3055 se delaware ave, ankeny, ia 50021 where he had the vehicle serviced. the contact stated that while his wife was driving at 35 mph, the power steering ceased without warning. the please service power steering light had illuminated after the failure occurred; the contact's wife was able to drive the vehicle home. the contact took the vehicle back to the same dealer where they diagnosed the vehicle with a defective power steering rack. the manufacturer had been notified and informed the contact that there were no recalls on the vehicle. the vehicle had not been repaired and remained in the possession of the dealer. the failure mileage was 132,000.

I turned on my car and got a power steering assist fault. turning the car off and back on doesn't not clear the fault. i have no power steering in my 2012 ford fusion.

I took my vehicle to the dealer to get the air bag recall completed. the dealer called and said that my airbag light is on and would need to be diagnosed to make my airbags work and that i would need to pay to have the system diagnosed. i declined because my car is there for a recall. the dealer told me that if the light is on the airbags will not work. if true why are they wasting peoples time with this recall? i think this a definite safety issue.

My powersteering and advantrac both are still acting crazy. i was told that my vin wasn't apart of the same recall that is currently issued for my 2012 ford fusion. at random times the powersteering notfication and advanctrac alert with come and my steering will with completely lock up with very little time from the alert. this has happened with both intown and highway driving.

After driving a distance, i put the car in park and the car went into reverse, but was still showing in park. i had to quickly slam on the breaks and shut the car down. however, because it was actually in reverse , the car would not start again. it had to be manually put in drive so i could get somewhere safe. very dangerous.

I brought this unit at an auction, but the wheel continues to look on me.... now several lights are on including check engine.

This car was leased from ford in 2012. it was returned to ford in 2015 when another vehicle was leased. ford continues to send us airbag recall notices on a car we leased and returned 4 or 5 years ago. ford has been advised they should have the records for the car since it was returned to tom holzer ford at the end of the lease. at this point they decline to make any effort to locate the car and correct this fiasco. someone may be at risk because of this refusal.

Tl* the contact owns a 2012 ford fusion. the contact stated while driving at approximately 40 mph, the vehicle power steering warning light illuminated. the vehicle was parked however, while attempting to restart the vehicle the following day the power steering failure was experienced. the vehicle was taken to an independent mechanic where the contact was informed that the power steering needed to be replaced however, the failure recurred. a dealer was not contacted. the manufacturer was contacted and informed of the failure. the approximate failure mileage was 115,000.

Power steering assist fault

Tl* the contact owns a 2012 ford fusion. the contact stated that while attempting to start the vehicle the steering assist warning light illuminated and the steering ceased. the dealer tri state ford (1503 pennsylvania ave, east liverpool, oh 43920 (330) 386-6120) was contacted and the contact was informed that the vehicle should not be driven. the contact was informed that the vehicle should be taken to an authorized dealer to be repaired. the contact was informed that the repair part was a manufacturer only part and that the cost for the repair was approximately $2,600. the manufacturer was contacted and the contact was informed that there were no recalls on the vehicle. the failure mileage was 135,000.

Power steering went out. received messages on my instrument cluster telling me that my power steering needs to be serviced. i was driving about 30-40 mph. after researching the issue, it appears there was a recall issued in 2015, 15s18. however my car missed the build date by 12 days. i was told my ford my car was built on march 12th and the recall only covered up to feb 28th. i'm having the exact same issue that the recall states however my car isn't cover as it was built 12 days after the build date. this recall needs to be investigated and the dates extended as i'm also having this issue.

Tl* the contact owns a 2012 ford fusion. the contact stated while her daughter was parking the vehicle, she noticed the air bag warning light was illuminated. sheehy ford lincoln of richmond located at 10601 midlothian turnpike, richmond, va 23235, (804)293-2212 was contacted and informed of the failure. the contact stated that the air bag was serviced in march of 2019. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate mileage failure mileage was 26,000. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the steering wheel became difficult to turn. the contact stated that the service power steering and traction control warning lights were illuminated. the vehicle was taken to seth wadley ford located at 333 n butler rd, pauls valley, ok 73075, (855)857-4746, to be diagnosed. the mechanic was unable to duplicate the failure. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the manufacturer was informed of the failure. the failure mileage was unknown.

The inside drivers door handle breaks and makes it impossible to exit the car without rolling down the window and using the outside door handle. this is very dangerous and makes exiting the car in an emergency difficult and could lead to injury. this appears to be fairly common with the ford fusion.

Vehicle loss power steering while driving. vehicle revert to manual steering mode while driving. it was so dangerous, not able to drive safely. during my investigation i found that ford already had recalled for similar fault for certain vins range but not for all vins ( recall notice : 15s18/nhtsa recall 15v-340). unfortunately my vin is included in the recall vins. this already happened three time in my car, i took my car to mechanic they found following two error code c1277 (power steering angle sensor) c1963 (stability calibration - 1&2 circuit failure) i am attaching all three invoices from all mechanic garages where you can find their findings.

If i hit a large bump or going down a rough road if you go to hit the brakes it's like they aren't there and the brake pedel goes all the way to the floor with a little brake at the floor , you have to stop and turn the car off and pump the brakes a few times and then they are ok , it also happens when the abs works , i think the problem is in the abs valve assembley they recalled the 2008 to 2011's for this problem but not the 2012's

Tl* the contact owns a 2012 ford fusion. the contact stated that while attempting to reverse out of a parking space, the traction control warning light and advance track message displayed on the center console. the contact stated that the steering became difficult to turn. the vehicle was not taken to an independent mechanic or a dealer to be diagnosed. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 83,300.

Tl* the contact owns a 2012 ford fusion. the contact stated that the front driver's side door handle fractured. the contact stated that the door handle fractured and was replaced twice previously. the vehicle was not diagnosed or repaired. the contact stated that the vehicle was scheduled to be inspected by an independent mechanic. the dealer was not contacted. the manufacturer was informed of the failure. the approximate failure mileage was 93,000.

My steering wheel keeps locking up. not able to turn or drive car safely. steering has been repaired once from recall but still quits working. not safe to drive.

On september 26, 2014, i was involved in an accident as we were driving on a city street to where my passenger seat belt did not work upon frontal head on impact or my airbags didnt go off causing me to collide into the dash board. this caused ligament tearing in my right hand/shoulder as that was the initial impact. now i have to continue to suffer from limitations on the use of my right hand/shoulder complications. for the brake issue beginning december 1, 2019. it has come up that the emergency brake is sticking and tearing through my brakes as i am driving on the street or even highway causing it to smoke around my back tires. i nearly lost my life once, and do not want it to happen again, but when checking brake recalls it's only up to a 2010 model and i have a 2012 model. this issue has caused the padding on my breaks to completely disappear leaving me unable to come to a stop.

Tl* the contact owns a 2012 ford fusion. while driving 15 mph, the steering wheel became firm without warning, which made it difficult to maneuver the vehicle. the vehicle was not diagnosed or repaired. the dealer and manufacturer were not notified of the failure. the approximate failure mileage was 79,400.

The gear shift light on the dash board stays on and it's making my car go dead. i have to keep getting a jump everyday. it in park no key in the ignition and doors locked.its making a loud noise

At slow rates of speed the steering becomes very difficult to control if i was to run over a little pot hole in the street my car would jerk violently to the left or right

Tl* the contact owns a 2012 ford fusion. the contact stated that the steering wheel failed without warning and the check engine warning indicator illuminated. the contact drove over a curb to avoid a crash. the vehicle was taken to an unknown dealer where it was diagnosed that the power steering sensor failed. the manufacturer stated that the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer provided case number: 25174216. the vehicle was not repaired. the approximate failure mileage was 79,000.

Tl* the contact owns a 2012 ford fusion. the contact stated that the steering wheel seized while driving. also, the electric power steering warning indicator illuminated and "see dealer immediately" was displayed. the contact called an unknown dealer to schedule an appointment. the vehicle was not taken to a dealer or independent mechanic for diagnostic testing. the contact stated that the vin was not included in nhtsa campaign number: 15v340000 (steering) even though the failure was identical. the manufacturer was not made aware of the failure. the failure mileage was approximately 41,000.

Tl* the contact owns a 2012 ford fusion. while operating the vehicle, the steering wheel seized for approximately two minutes and the power assist fault warning indicator illuminated. tuttle-click ford lincoln (43 auto center dr, suite a, irvine, ca 92618, (949) 472-5200) was contacted and stated that the vin was not included in a recall. the vehicle was not diagnosed or repaired. the failure recurred multiple times intermittently. the contact referenced nhtsa campaign number: 15v340000(steering). the manufacturer was made aware of the failure and informed the contact that the vehicle needed to be taken back to the dealer. the failure mileage was approximately 74,400.

Tl* the contact owns a 2012 ford fusion. when the vehicle was taken to have the oil changed, the mechanic heard a winding sound coming from the transmission. while attempting to accelerate, the vehicle hesitated and exhibited a jerking sensation before accelerating. westfield ford (located at 6200 s la grange rd, countryside, il 60525, 708-354-8600) heard the winding noise under the hood and diagnosed that there was a default with the parking brake and rotors. the vehicle was repaired, but the failure continued. the manufacturer was made aware of the failure and informed the contact that it would not be covered under warranty because it was expired. the manufacturer provided case number: cas25108633. the approximate failure mileage was 50,000.

Started vehicle and went to pull away from curb and there was no power steering and then noticed steering light was on in the dash lights. vehicle was shut off until the next day, went to assess problem and when vehicle was started the light was off and power steering was back working properly.

While driving down the highway suddenly the vehicle lost all power steering resulting in me to pull over.

When turning on the windshield wipers to low setting, they initiate at full speed with small breaks in between going to the correct set wiper speed. have to turn off completely several times in order for the correct setting to register finally. automatic transmission has hard slipping shifting going from 1st to 2nd gear when accelerating from a stopped position, very similar to the ford focus powershift transmission recall

Power steering failed. vehicle display service power steering now and service advance track. manual steering effort required is extrodinary vehicle was previously repaired in 2018 as part of recall 15v340000 vehicle is currently at ford dealership for diagnosis and hopefully replacement of the same parts that were previously recalled. i'm alerting nhtsa so that you are aware a previously repaired vehicle under the recall campaign has experienced the same issue within one year of repair.

Tl* the contact owns a 2012 ford fusion. while driving approximately 65 mph on the highway, the power steering suddenly failed. the contact exited the highway and parked at a nearby fuel station. when the contact turned off and restarted the vehicle, the power steering continued to fail. the vehicle was not diagnosed or repaired. the contact stated that the failure was the same as the one listed in nhtsa campaign number: 15v340000 (steering); however, the vin was not included. the manufacturer was not made aware of the failure. the approximate failure mileage was 180,000.

November 18, 2019 approximately 6:30 p.m. central time i was driving my 2012 ford fusion which i have owned less than a month, on a dark, city street at approximately 20 miles an hour while looking for a business. suddenly, the electric assist steering went out and the car became difficult to steer. a warning light was lilluminated on the dashboard advising of electric power steering fault. as i was shuttling children from an after school event home, i did not have time to stop the car and read the owner's manual for the fault light. i proceeded home using manual steering. once at home, i read the owner's manual and shut down the car and restarted and the fault cleared. research showed that there were safety recalls issued for the steering 15 s18 and 15 n01. i took the vehicle into bob allen ford dealership in overland park, kansas where they diagnosed power steering rack failure. they advised approximately $1,500 charge to service. i inquired regarding the safety and customer service recalls and was told the vehicle was not covered due to mileage. i contacted ford customer service and was also rejected for any assistance. i asked the service manager at bob allen ford if he would split the cost with me, which he refused. it would appear to me that if this is a known defective part/safety issue, it should be covered regardless of mileage of the ford car.

The electric steering failed as described in a recall for other 2012 ford fusions, but not my own.

Tl* the contact owns a 2012 ford fusion. while driving approximately 60 mph, the speed began to decrease and the power steering suddenly seized. in addition, the power assist warning indicator illuminated. the contact took the vehicle to a certified mechanic who diagnosed that the power steering system's electrical default and power steering module needed to be replaced. the vehicle was repaired. the manufacturer was contacted and stated that the vin was excluded from nhtsa campaign number: 15v340000 (steering). the dealer was not contacted. the failure mileage was unknown.

My cars power steering has completely ceased up. i bought it used just over a year ago in july 2018. the light has come on for service along with the traction control light. my car has roughly 170,000 miles, maybe a little less. in looking up this issue, there is a disturbing amt of people with the exact issue who have actually had accidents because of this. luckily i have not but my car is now worthless as there is no way i'll be able to afford the repairs yet i still have to pay for the loan. my car was in motion when this happened however my boyfriend was driving on the highway, roughly at 70mph, and was able to continue driving. i dont have the muscle to do this, nor am i taking the risk. i also know my vin is not covered under the recall but ford should know by now that there is obviously something going on with other cars not covered by the recall. this problem needs to be resolved! someone is going to get killed if they havent already. it's not right to just ignore this issue. something needs to be done.

Tl* the contact owns a 2012 ford fusion. while driving at a moderate rate of speed, the power steering seized and the power assist warning indicator illuminated. the contact discovered nhtsa campaign number: 15v340000 (steering), but the manufacturer stated that the vin was not included in the recall. the vehicle was not diagnosed or repaired. the dealer was not contacted. the failure mileage was 156,000.

Tl* the contact owns a 2012 ford fusion. while backing out of the parking lot, the steering lost power and the power steering default indicator illuminated. the failure recurred several times. the vehicle was taken to classic ford sales (919-934-6500, located at 1698 e booker dairy rd, smithfield, nc 27577) to be diagnosed, but the cause of the failure could not be determined. the technician stated that there was no failure code. the failure recurred and the vehicle was towed back to the same dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 66,000.

Abs warning light and low brake fluid light on. the lines and master cylinder were replaced and the brakes are in worse condition. loose and poor response when moving and needing to stop.

A shifter cable that detaches from the transmission is not allowing the gear state to go into park. however the gearshift position shows it in park.

I was driving on a street leaving a restaurant and went are a right turn and a display message pop up power steering assist default. and my steering wheel locked on me

Drove that morning to work when i cranked back up to leave power steering assist fault showed up and no power steering

Tl* the contact owns a 2012 ford fusion. when the vehicle was started, the power steering assist warning indicator illuminated. the contact stated that the steering wheel became difficult to turn. the vehicle was taken to pat millikan ford (9600 telegraph rd, redford charter twp, mi 48239, (313) 731-6436) to be diagnosed, but a failure code could not be found. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 72,000.

Driving 60mph on the freeway and information center messaged popped up saying "service advancetrac" and "service power steering". steering became very tight and when trying to adjust in the lane, the car would react erratically and aggressively, making it extremely hard to maintain the lane. car would "jump" over about a foot when trying to correct the steering wheel to maintain the lane. slowed down and got off the freeway to which another message popped up saying "service power steering now". no power steering at all, almost impossible to drive over 25 mph without risk or crashing due to steering being extremely tight and resistive to maintaining the lane. limped the car home about 5 miles, and scheduled an appointment at a local ford dealership. talked to an older gentlemen over the phone and said that this happens all the time and that a computer refresh/update is all that is needed. scheduled appointment as such. car was serviced and power steering was working just fine for a 5 days before the "service power steering" and "service advancetrac" light came on, and the "service power steering now" code followed within 5 minutes of first code. i understand that there was a previous recall for this exact same issue on the 2010-2012 ford fusions, but this fusion was manufactured just outside the window in may of 2012. i believe that this issue needs to be covered under that recall because its the same reoccurring issues on this year of fusions.

While in motion less than 40 mph, the vehicle lost power steering and became stiff and very hard to turn the steering wheel in either direction. decided to park the vehicle in a parking lot and have the vehicle towed to the dealership. this has been recalled previously in which the dealership replaced the part with a remanufactured part. however, in the first recall/repair the vehicle did not have any cause of concern other than to address the national recall. now, the vehicle is not drivable and the dealership does not want to replace the defected part. instead they want to charge $1,915 for a faulty remanufactured part that has gone out and could have caused severe harm and damage to persons in and around the vehicle. https://www.nhtsa.gov/vehicle/2012/ford/fusion/4%252520dr/fwd#recalls reviewing the national highway traffic safety administration, there are over 10+ complaints filed within the past 3 weeks for faulty steering. this is an obvious grave concern as there is severe risk in losing control of the vehicle due to poorly designed steering.

Tl* the contact owns a 2012 ford fusion. while operating the vehicle, the contact stated that extra strength was needed to turn the steering wheel left or right and the power steering warning indicator illuminated. the vehicle was taken to ford & lincoln of smithtown (440 east jericho turnpike, st james, ny 11780, (631) 265-2340) where the contact was informed that the steering wheel module needed to be replaced. the vehicle was not repaired. the manufacturer informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer provided a case number. the failure mileage was 100,000.

While driving to work 11/4/19 i got a message on the dash saying power steering now and advancetrac when it came time to make a turn at a light after exiting the hwy i had to struggle and pull ... i couldn’t believe my car lost power just like that. 71k miles no warning before that day of steering problems.

This vehicle was totaled in april 2015 in virginia and is no longer in mine. i have reached out to ford motors with this information and they say i'm the registered owner. there is nothing they can do. now the florida highway safety & motor vehicles is contacting me about not completing the recall. there is no way that can be done for a vehicle that doesn't exist.

Last week i received a recall for the airbags on my vehicle. before i called for an appointment, i checked the recall on line and noticed the steering is also being recalled. two days later while driving, lights started going off on my dashboard. the steering and tsc lights were blinking and ringing. i had no idea what to do! i read the dashboard which said check my power steering fluid, ther is no fluid well??? i called my ford dealer and was told “ we will fix the airbag, but have no idea about the steering issues, my car has no recall for that” i told them i was looking right at the recall notice, and since i wasn’t notified, they can’t fix it. i told her i cannot drive the vehicle that the car won’t steer, she told me to have it towed in. i have purchased a 1990 bronco i, a 1999 ford ranger and a 2007 escape from this same dealer. these vehicles have as follows: 660k,588k and 290k miles on them. my ranger still has the original muffler. is this the way i should be treated. if the car has been recalled for steering, which you can easily see from the tire wear, than why doesn’t ford stand up and repair it, since there is a recall. i could fix it myself, but ford has blocked the computer usage, do i need to bypass that also. i’m a simple man who loves his fords. i brag constantly about my vehicles. i brag constantly about my dealer. i feel betrayed!!!

On or about 28 october, woke to to drive to work and noticed upon starting the vehicle that the "power steering assist fault" message displayed on the instrument panel and the steering became very stiff. after attempting to drive the vehicle for a very short distance, an additional message of "service advancetrac" displayed and there was a smell of burnt electronics. this issue appeared without any warning.

Tl* the contact owns a 2012 ford fusion. while driving various speeds, extra distance was needed when bringing the vehicle to a complete stop. the contact also mentioned that the steering wheel seized prior to the brake failure. the vehicle was taken to barbee's freeway ford (4471 e evans ave, denver, co 80222, (303) 584-6600) twice for diagnostic testing, but the failures could not be duplicated. the vehicle was not repaired. the vehicle was taken to big mike naughton ford (150 s havana st, aurora, co 80012, (303) 343-1900) for the braking failure, but the failure could not be duplicated. the vehicle was not repaired. the vehicle was also taken to lewis ford lincoln of hays (4450 vine st, hays, ks 67601, (785) 625-3441) where the steering module was replaced. the manufacturer was not made aware of the failure. the failure mileage was 54,419.

Tl* the contact owns a 2012 ford fusion. while driving approximately 35 mph, the steering wheel pulled to the right before "power needs checking” appeared on the instrument panel. the vehicle was examined by an independent mechanic who diagnosed that the power assist was faulty and needed to be repaired. skyline ford (2510 commercial st se, salem, or) was notified of the failure and the contact was informed that the vin was not included in nhtsa campaign number: 15v340000(steering). the manufacturer was not notified of the failure. the failure mileage was 140,000.

Swollen lug nuts as per apple ford of red lion. i had my car in for oil change and rotate the tires. they will not rotate for fear of breaking lug nuts. they will sell me new lug nuts and not charge me to put them on. is this defect currently being looked at? a search online says its a common problem.

I have loss of electric power steering assist while driving and system defaults to manual steering mode. error code c1277 is the error code. the vehicle was in motion when the power steering went out. now every time we drive our car we have to do manual steering. ford is refusing to fix my vehicle since it is not on the recall list. i am requesting that my vehicle be put on the recall list as i am having the exact issues others has complained about for power steering electrical issues.

Steering assist error and advancetrac error; steering failed upon starting the car and unable to safely drive.

The steering wheel "slips" when turning at speeds below ~25mph and while parked.a bang type noise is heard each time this happens. it happens when changing the rotation of the steering wheel.

Tl* the contact owns a 2012 ford fusion. while driving at 30 mph and the contact was about to make a left turn, another vehicle crashed into the vehicle. the air bags did not deploy. the contact sustained chest and knee injuries that required medical attention. the contact did not know if the the other two occupants of the other vehicles were injured. the contact mentioned being slightly blacked out after the crash. a police report was filed. the contact's son in law drove the vehicle back to the contact's residence. the dealer and the manufacturer were not contacted and notified of the failure. the failure mileage was 116,061.

Driving down the road at 20 to 30 mph advancetrac light on the dash and i lost power steering.

Power steering is not working

Takata recall: just purchased 2 months ago a 2012 ford fusion. i received a recall notice in the mail for the airbags being recalled. no problems leading up to my airbag light going on and staying on until the day driving it came on and wont go off, even after ford put the new airbag in. i would like this fixed.

Power steering has failed 3 times on this car...will be fine then power steering assist is lost and have had to replace the entire steering rack 3 times. light comes on while driving then after turning vehicle back on will not move has to be towed.

Power steering assist fault. see a recall from 2015 on 400k+ cars but mine wasnt one of them. im also having this problem. triggers when turning car on. resets when turning car off and on again.

Unable to open drivers side door from inside - drivers side electric door locks and inside handle will not open door. must put window down and reach out side to open door

While exiting from my condo parking garage, when applying the brake, brake lights came on and there was brake failure.

Tl* the contact owns a 2012 ford fusion. while driving 25 mph, the contact heard an abnormal noise and the steering wheel became difficult to turn and the steering assist failure warning indicator illuminated. the contact was able to park on the side of the road and had the vehicle towed to her residence. the contact stated that the vehicle was repaired per nhtsa campaign number: 15v340000 (steering). the contact called pat & dan's delbalso ford (located at 249 market st, kingston, pa 18704, (570) 288-4501) where it was diagnosed that the steering rate needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 153,000.

Tl* the contact owns a 2012 ford fusion. while driving 35 mph, the low tire pressure warning indicator illuminated. the contact pulled over into a fuel station and applied air to the front passenger tire. upon restarting the vehicle, the power steering completely failed without warning, and "service power steering now" appeared on the instrument panel. in addition, the service auto track warning indicator illuminated. the vehicle was towed to village ford (23535 michigan ave, dearborn, mi 48124, (313) 565-3900). the dealer diagnosed that the power steering failed and the steering column needed replacement. the contact would be responsible for the repair cost. the manufacturer was notified of the failure and stated that the vehicle was not included in a recall. the contact stated that the failure was linked to nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the failure mileage was 170,000.

I was driving and my power steering went out i almost lost control it is still out and every part store i go to shows me there is a recall and its hurting me to drive but this is the only transportation i have for me and my kids i called ford to fix this but they would not and its going to cost me $2,000 to have it repaired the money that i don't have

Loss of power steering. lights flickered while driving 35 mph, then service advance trac and service power steering message came across dashboard. drove home and turned off the vehicle and when i turned the vehicle back on same messages appeared and steering wheel is too hard to turn therefore unable to drive.

Both passenger & driver side door handles broke. could not open car doors from the inside. had to open window to open doors from the outside. dealer said this was not covered under warranty and paid to have both assembly’s replaced. this is a major safety issue as i would not have been able to get out of my car right away in case of emergency.

Power steering assist is lost instantly and steering wheel difficult to move but still possible. service engine soon light come on but no other indications. after over night the problem is fixed only to return later.

Driving down the highway in my 2012 ford fusion at 55 miles an hour on hwy 10 and the car suddenly jerked to the right and lost power steering had to ditch it because i was unable to steer it off the road safely. i was very upset because i had my grand daughter in the vehicle with me and it scared us both.

Driving down i35 at 75 mph advance trace came on and lost steering as it took it to the nearest dealer and said rackandpinion need replaced to get system to talk no steering on vechel i see recall on this but dealer says it is not and i must file a complaint on ford i order to get it fixed with out paying 2600 for repair

Tl* the contact owns a 2012 ford fusion. while driving 45 mph, the steering wheel became difficult to turn and the power steering assist indicator illuminated. the driver was able to drive the vehicle into a parking lot. the vehicle was taken to an independent mechanic where failure codes: c1277 (steering angle) and c1963 (stability control power steering gear) were located. the vehicle was not repaired. the manufacturer provided case number: cas22322065 and stated that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the dealer was not contacted. the failure mileage was 39,713.

Was driving on my way home and the all the sudden the steering went out. was hard to turn even in motion.

The interior door handle can can break internally when exposed to high temperatures such as a hot summer day on a regular basis. the plastic used off-gases and loses structural integrity over time unfil failure occurs potentially trapping a person who is unable to reach the exterior handle in the vehicle. according to my research this is a pattern of happenings with the 2012 ford fusion due to a change by ford in door handle construction. repairs are often ineffective as it is replaced with a similar part that fails in the same manner.

I have an issue with my 2012 ford fusion. a couple of years ago i had my steering rack replaced as a part of the manufacturers recall. here i am a couple of years later with a ford fusion with a failed steering rack that needs to be replaced according to my local ford dealership. my car now has no power steering and the warning light for the advancetrack system honks at me every time i start the car. i think this is ridiculous to have this happen in such a short period of time, and it's clear that the main issue was never remedied because it has to do with how cramped all the parts under the hood are; there's no room for air so the steering rack basically gets cooked into oblivion. so here i am at 42 years old with a medical disability and a repair that costs $1600 while my car is worth less than that...and i have no recourse as the company is not taking care of it's responsibilities. while my car has 160,000 miles on it, the steering rack was replaced and has much less wear on it so it shouldn't be dying on me

Tl* the contact owns a 2012 ford focus. while driving 5 mph, the vehicle lost power steering ability and the power steering warning indicator illuminated. the contact restarted the vehicle and the failure recurred. the contact notified the manufacturer of the failure and was referred to nhtsa. the vehicle was not diagnosed or repaired. the dealer was not contacted. the failure mileage was 75,000.

Driver side door latch will not latch and stay shut. there was a recall for door latches in 2013-2014 (recall 15516) but my 2012 vin is not included in any recall. this just occured yesterday and now latch will not keep door shut. car stationary. unable to safely drive my car because door will not stay closed.

Tl* the contact owns a 2012 ford fusion. while the contact's son was driving the vehicle, the power steering warning indicator illuminated. he was able to drive the vehicle home without power steering ability. the contact drove the vehicle to an independent mechanic who diagnosed that the power steering failed. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the dealer was not contacted. the failure mileage was 105,000.

Tl* the contact owns a 2012 ford fusion. while driving and/or making turns at various speeds, the steering wheel became difficult to turn. in addition, the advancetrac warning indicator and "service power steering now" displayed on the instrument panel. the vehicle was not diagnosed or repaired. the manufacturer and dealer were not contacted. the failure mileage was 240,295.

Takata recall power steering is growing out. comes back when you turn the car off but then goes back out when trying to put the car in motion

Tl* the contact owns a 2012 ford fusion. while driving approximately 25 mph, the "power steering assist fault" message appeared on the message center. the vehicle lost power steering ability. the contact coasted the vehicle to the side of the road. the contact stated that the vehicle was repaired on july 31, 2019 by an independent mechanic regarding the steering. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 39,500. the vin was unavailable.

Issue is with the intermittent wipers not properly working. what i have experienced over the past 2 years include 3 basic items, 2 are issues, one is not: 1) wipers work as needed, intermittent works when needed (auto sensing) or at the interval that would be normal. 2) wipers will be working properly and then just stop, even though it is raining steadily. only way to get them to start is to turn the wiper switch to another setting. will not ensure they keep working though. 3) wipers working with proper intermission, then turn on high with little to no rain. only way to stop is to change the position on the switch. any of these are random, there is not one instance that causes one of these to happen every time. biggest concern is obviously the wipers not working in a steady or heavy rain causing visibility concerns. again, this has been happening for the past couple of years, but most recently happened on july 19.

Backed out of garage and noticed left front of hood was lower than right side. found a broken spring on left front strut assembly. when replacing the left front spring, i found that this was actually the 2nd break on that spring, the other break was heavily rusted, so had happened long before. the new break was approximately 1 coil farther up the spring. when i removed the right front strut assembly, i noticed that spring was also broke and had been for a long time as well. both springs were broke in almost the exact same spot, right where the spring is no longer supported by the lower spring seat. it appears that this would be a heat treat issue with the springs and there would be many people with the same issue. i did have a coworker with the same breaks on her mercury milan, same model year. multiple dealership visits did not notice the breakage, but did notice an alignment issue, not surprising. assemblies are still in my possession. i have attached a picture of the right side spring, you can see the amount of rust on and around the break and also see the break is at the end of the lower spring seat.

Tl* the contact owns a 2012 ford fusion. while driving, the steering wheel seized and became difficult to turn. also, the traction control warning indicator illuminated. the contact coasted the vehicle over to the side of the road and powered off the engine. the vehicle was restarted, but the failure recurred. the contact drove home without power steering ability. the contact called ford of monroeville (3696 william penn hwy, monroeville, pa 15146, (412) 856-0600) and scheduled a diagnostic appointment. the vehicle was not taken to a dealer and was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 100,000. *as the consumer stated the vehicle was repaired at the owner's cost and wants to be reimbursed for the repairs. *tr

Tl* the contact owns a 2012 ford fusion. while driving 50 mph, the steering wheel seized and the electronic power steering warning indicator illuminated. the vehicle was taken to pittsville ford (7155 friendship rd, pittsville, md 21850, (877) 760-5870) where it was diagnosed that the steering gear needed to be replaced. the failure recurred three additional times. the manufacturer was notified of the failure and provided case number: cas22237575. the contact was informed that the warranties had expired. the failure mileage was approximately 135,000.

Tl* the contact owns a 2012 ford fusion. while driving at low or high speeds, the steering wheel seized and became difficult to turn. also, the power steering assist warning indicator illuminated. the contact was able to coast the vehicle to the side of the road and powered off the engine. the vehicle was restarted and was able to drive normally. the contact stated that she was able to drive the vehicle home without power steering ability. the failure recurred four times. the contact called russ milne ford (24777 hall rd, macomb, mi 48042, (888) 875-0668) and scheduled an appointment for diagnostic testing. the vehicle was not taken to a dealer and was not diagnosed or repaired. the manufacturer was notified of the failure and did not assist. the approximate failure mileage was 160,000.

Took my car in to have the airbag safety recall repaired last week. had not driven at night until 2 days ago and noticed my low beam lights are no longer working. i have checked the fuses, light bulbs, and even replaced the headlamp switch but nothing. the ford dealership where i had it repaired stated the repair would not affect my lights. had the car for the past 4 years and never had a problem until now. too coincidental.

Tl* the contact owns a 2012 ford fusion. while driving at an unknown speed, the steering lost power and the service power steering indicator illuminated. the vehicle was taken to autonation ford frisco (972-763-5523, located at 6850 hwy 121, frisco, tx 75034) and was informed that there was no recall. the vehicle was taken to an independent mechanic who diagnosed it and reset an unknown code; however, the failure recurred. the vehicle was taken back to the same independent mechanic, but was not repaired. the manufacturer was made aware of the failure and stated that there was no recall. the failure mileage was approximately 100,800.

Tl* the contact owns a 2012 ford fusion. while driving approximately 40 mph, the power steering failed without warning. the contact stated that it was difficult to maneuver the vehicle. the vehicle was not diagnosed or repaired. the local dealer was not contacted. the manufacturer was informed of the failure. the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the approximate failure mileage was 92,708.

“takata recall” i was driving on a city street approx. 40mph when all of the sudden lights and sounds on dash board went off stating service power steering and service advance auto trac after pulling over turning the car off then back on you no longer could steer or drive the car.

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle would not start. the vehicle was driven to an independent mechanic who determined that the fuse relay assembly and wiring harness failed and needed replacement. the contact also stated that the failure occurred one other time. the vehicle was repaired. the vehicle was not taken to a dealer for diagnostic testing. the manufacturer was not notified of the failure. the approximate failure mileage was 53,422.

Tl* the contact owns a 2012 ford fusion. the contact stated that the power steering was faulty and the steering wheel could not be turned. the vehicle had to be left at the scene of the failure. also, “service power steering” appeared on the instrument panel. the contact called an independent mechanic who stated that the vehicle's warranty was expired. the manufacturer was made aware of the failure. the dealer was not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 151,000. the vin was invalid.

Tl* the contact owns a 2012 ford fusion. the contact stated that the power steering stopped functioning when the air pressure in the tires was low. in addition, the power steering became difficult to turn and the tire pressure warning indicator illuminated. crain ford of jacksonville (1800 school dr, jacksonville, ar 72076, (501) 436-4950) was informed of the failure. the vehicle was not diagnosed or repaired. the manufacturer was contacted and did not assist. the failure mileage was 115,000.

Power steering stopped working. warning appeared on dash stating: "service power steering pump now."

Tl* the contact owns a 2012 ford fusion. when the vehicle was started, the power steering and advancetrac warning indicators illuminated. an independent mechanic confirmed that the rack and pinion needed to be replaced. cogswell motors (1900 e main st, russellville, ar 72801, (479) 968-2665) was contacted and referred the contact to the manufacturer who then referred the contact to nhtsa. the failure mileage was 104,000.

Car suddenly loses engine power (has happened 5 times since april 2019) and on the highway just starts coasting rapidly slowing down (like it is only using battery power). a warning light also come on (a red triangle with an exclamation mark in the middle) with the words "stop safely now" (see image). in the 5 times it has happened, the first time was at approximately 30 mph in the city, the remaining times were all at 50-65 mph on the highway. each time, there was no turning, breaking or activating any other system in the car (radio, cruise control etc). in each case, we pulled over and turned off the car. after a few minutes, the car was restarted without issue until the next time it happened (typically every 1-2 months except this month where it happened two days in a row).while i do not know what the cause of this problem is, there are dozens of reports from others reporting a similar problem, some of which they thought was related to a problem with the differential pressure feedback sensor (dpfe) at fault some of time, and incorrectly measuring exhaust gas re-circulation (egr) pressure (repair pal websie for example). the web is full of these complaints but when we took the car to ford, they claim that this has never been reported before. they took the car and drove it for a few miles, didn't have the problem and so said there were no problems. i don't want to let my daughter drive the care anymore because i am worried of her having an accident if she is driving on the highway and suddenly the car stops. interestingly, this problem seems to be occurring in ford fusions of multiple model years suggesting that there is a defect in design, particularly since some of the occurrences are being reported in newer model years.

A week ago i smelled something burning while i was driving. i had just had a belt replaced and thought fluid leaked and was burning off, checked under my hood and couldn't smell anything. a few days later my boss told me my tail light was out. i had just changed it a month or so ago, but when i looked at my light, the bulb was black, the base you plug it into is burnt and the plastic on the assembly is melting. why is this not a recall yet? i see plenty of people on here with the same issue.

Transmission has delayed gear shifting, gear slipping and the engine revs without the car accelerating. to put it simply the transmission has failed. twice!

My power steering all of a sudden stopped working. parked it for the day and when i later returned to my car, the wheel was very hard to turn. the cost of repair is too expensive. not happy about this at all. i see there was a recall previously for this problem with only a certain model of the fusion and many different modes of fusions have been affected by this problem. a recall needs to be taken into affect for this problem! you have many unhappy customers!!

Tl* the contact owns a 2012 ford fusion. while driving 30 mph, the steering wheel became difficult to turn and the power steering and service advancetrac warning indicators illuminated. the contact was able to drive safely to her residence. after turning off the ignition, the steering wheel became still and was unable to turn. the vehicle was unable to be driven. the contact associated the failure with nhtsa campaign number: 15v340000 (steering). the vehicle was towed to chenoweth ford inc (located at 1564 e pike st, clarksburg, wv 26301, (800) 344-1108) where it was diagnosed that the power steering control module needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 79,000.

Steering wheel play and metal nocking stationary

2012 ford fusion vin [xxx] (the vehicle vin section of this complaint would not allow any entry so i have entered it here). this vehicle's vin is on nhtsa and ford recall lists for defective passenger frontal airbag: ford recall number 9s01, nhtsa recall number 19v001. i have asked my ford dealer to replace this defective airbag several times but they keep telling me they do not find it on their recall list. i am worried abut my safety and the safety of my passengers if this defective airbag is not replaced. my ford dealer is not helping. what can i do? information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2012 ford fusion. while driving approximately 25 mph, a grinding noise emerged from the rear passenger side of the vehicle. in addition, the abs, traction control, service advancetrac, and tire pressure sensor illuminated. the vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. the calipers and brake pads were replaced by the contact. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 180,000.

Takata inflators have 2012 ford fuisn bot at hansel ford santarosa ca. power stearing went out and they charged me 800 dollars to fix .then found out it was a recall is that legal ? now we have the air bag recall they keep beating around the bush saying don't have part to fix .do i have to pay for this recall to have owned five ford's in the past was a good customer really feel screwed by ford always owned domestic cars think i'll go toyota not a happy customer.

Tl* the contact owns a 2012 ford fusion. the contact received a recall notice for nhtsa campaign number: 15v340000 (steering). the vehicle was taken to titus-will ford (3606 s sprague ave, tacoma, wa 98409, (253) 475-4151) and the contact was informed that the repairs would cost $1,500. the dealer stated that the repairs were different than what was listed in the recall. the manufacturer was not notified. the contact had not experienced a failure.

Power steering assist fault came on ,steering became very difficult while backing

I was driving at highway speeds and the service advancetrac message appeared and the traction control light came on. i quickly noticed i had no power steering. i pulled over and did some quick research and come to find out that there had been other recalls for this problem with other vehicles but mine was not included in this recall but it was for the same problem and the same parts (rack and pinion).

Tl* the contact owns a 2012 ford fusion. while the contact's mother-in-law was driving at low speeds, the steering wheel became difficult to turn and the check power steering assist warning indicator illuminated. the vehicle was taken to doenges ford (1901 se washington blvd, bartlesville, ok 74006, (918) 333-0900), but was not diagnosed or repaired. the vehicle was taken to an independent mechanic who stated that the power steering module needed to be replaced. the vehicle was repaired; however, the failure recurred. the manufacturer was contacted and confirmed that the vin was excluded from nhtsa campaign number: 15v340000 (steering). the contact stated that the failure was similar to the recall. the failure mileage was 86,000.

Tl* the contact owns a 2012 ford fusion. while the vehicle was engaged in park, the vehicle rolled away. the contact stated that the brake pedal was depressed; however, the emergency brake had to be applied to stop the vehicle. when attempting to restart the vehicle, the gear became stuck and would not move. russell barnett ford (4055 tullahoma hwy, winchester, tn 37398, (931) 967-2277) was contacted and stated that the gear shaft needed to be replaced. the vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. the manufacturer was not made aware of the failure. the failure mileage was 82,000.

Tl* the contact owns a 2012 ford fusion. while driving approximately 50 mph, the power steering suddenly failed and the power steering warning indicator illuminated. the contact stated that they were able to pull the vehicle to the side of the road. the vehicle was towed to an independent mechanic who diagnosed that the power steering failed and needed to be replaced. the vehicle was not repaired. the contact called robbie roberson ford (located at 2825 memorial dr, waycross, ga 31503, 912-283-3131) and was informed that the warning indicator meant that the power steering failed. the vehicle was not taken to the dealer for repair. the manufacturer was not informed of the failure. the approximate failure mileage was 120,000.

Brakes on 2012 ford fusion hybrid completely failed while driving on 8/30/19. my son was driving and was going 30 mph. he used the parking brake to stop the car. i had the car towed to the ford dealer service department 9/3/19. i am told the “abs module” failed. cost for part is $700. total repair cost $1400.

Tl* the contact owns a 2012 ford fusion. while driving 60 mph, the power steering warning indicator illuminated and the power assist failed to operate. the vehicle was towed to an independent mechanic who stated that the failure was related to a recall. the vehicle was then towed to len stoler ford (11275 reisterstown rd, owings mills, md 21117, 410-356-7000) where it was discovered that the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure and provided the same information as the dealer. the contact was referred to nhtsa. the vehicle was not diagnosed or repaired. the failure mileage was unknown.

Tl* the contact owns a 2012 ford fusion. the contact stated that the door latches on all the doors were not oeprating properly. the contact opened the doors by rolling down the windows. the vehicle was taken to the ford store morgan hill (408-782-8201, located at 17045 condit rd, morgan hill, ca 95037) where the latches and the wiring were replaced; however, the failure recurred two years later. the vehicle was taken to the same dealer who recommended a diagnostic test. the manufacturer was not made aware of the failure. the vehicle was not diagnosed or repaired. the failure mileage was approximately 60,000.

I had to purchase new tires when my tires was only a couple years old and i only drive to work and the usual running around (grocery shopping, dr visits,etc.). then i got a flat in one of those and had to buy a new tire. this have been very costly to me.

Tl* the contact owns a 2012 ford fusion. while driving 15 mph, the vehicle's power assist failed to operate as needed while making a turn and the power steering assist fault warning indicator illuminated. the contact was able to drive the vehicle home as the failure persisted. the contact called ron alpen ford (1207 n columbus st, west liberty, ia 52776, 319-627-2958) and was informed that the power steering should return to normal when the vehicle was restarted. the dealer informed the contact to bring them the vehicle. while driving to the dealer, the failure recurred. the contact was able to arrive at the dealer where they confirmed the power assist failure. the contact was informed that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure and also stated that the vehicle was not included in the recall. the contact was referred by the manufacturer to contact nhtsa. the vehicle was not repaired. the failure mileage was 93,400.

My car was getting harder and harder to turn .now the power steering has went out and its almost impossible to turn.

I stopped to get gas, put my car in park, and shut the car off. it started rolling forward as i was trying to get out. i leaped back in and hit the brake and put the emergency brake on. after that, the car wouldn't start because it was registering that the car was in reverse even though the gear shift was in park. i went into the gear shift area by pulling off the center console and manually put it in neutral so i could start the car and drove it to the ford dealership for them to look at it. i did some research and saw that similar issues were found in 2013 and newer ford fusions and they were recalled. i'm thinking the 2012 year ford fusion should be included in this recall.

Power steering failure /service advancetrace

Tl* the contact owns a 2012 ford fusion. while driving approximately 25 mph, the steering lost power and "service power steering now" and the advancetrac indicators illuminated. the contact called three different dealers, including bill currie ford at 813-872-5555 (located at 5815 n dale mabry hwy, tampa, fl 33614) and was informed that there was no recall. the contact took the vehicle to an independent mechanic who diagnosed that the power steering motor failed and needed to be replaced (code p07ae). the manufacturer was made aware of the failure and stated that there was no recall. the vehicle was not repaired. the failure mileage was approximately 144,000.

Power steering failure. power steering goes out while driving. shutting off the car and restarting it seems to fix it. it's happened at least 10 times to my vehicle in the past 3 months. a recall was issued for my year/model for this issue but ford says my car isnt covered because it was made 1 month after affected vehicles.

Tl* the contact owns a 2012 ford fusion. while driving 40 mph, the steering wheel became difficult to turn, the power steering fault message was displayed, and there was an abnormal chiming noise. the vehicle was taken to an independent mechanic who stated that the steering sector was inoperable. the vehicle was towed to tuscaloosa ford (5801 mcfarland blvd e, tuscaloosa, al 35405, (205) 304-0719) where it was diagnosed that the steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and did not assist. the failure mileage was 260,000.

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. washington ford (507 washington rd, washington, pa 15301, (724) 223-5100) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Takata recall as of today may 10,2019 we have not recieved any recall order for air bags system.also our car is loosing power while driving it.to a complete stall. this is be address with our mechanic, several attempts to repair.issues continues

Brakes began to feel spongy. i had a small accident when i could not brake causing damage to another’s car. replaced the brake pads, had the system bled but now i have no brakes. i have no brake pedal at all. replaced the master cylinder, front calipe, brake booster, and brake still have no brake pressure at alll.

Tl* the contact owns a 2012 ford fusion. while driving approximately 20 mph, the "service power steering now" message appeared and the vehicle lost power steering ability. the vehicle was taken to an independent mechanic who determined that the power steering sensor failed and needed replacement. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 125,000.

I went to stivers ford about the air bag be to the end of january and the beginning of february the mechanic took my recall information said they would call me as soon as the new bags got in never heard from them i called every month only to be told nothing came in yet so i called ford customers service they had me on hold the mechanic in montgomery stated that there was no record of me ever being there. customer service left me on the phone with the mechanic to make an appointment she hung up the phone i gave the mechanic my first and last name then he repeated back to me my first and last name with my address keep in mind he had all of my information in the system the whole time. so i made an appointment for friday may 31 2019. there is a faulty tire light on that won't go away even when i had the tire checked the car stopped in the middle of the intersection during the green light in heavy traffic the 🔧 light came on with the check engine light and the flashing faulty tire light . i put the car in park and turned off the engine then restarted the car and drove home i was very afraid because the cars behind me were moving pretty fast i was blessed to not be hit from behind. next day drove the car to a repair shop. every thing was working fine they ran a diagnosis showing the throttle was stuck and would not reset so it is stuck.

Tl* the contact owns a 2012 ford fusion. while operating the vehicle, the "power steering failure" indicator illuminated. the dealer was not contacted. the manufacturer was made aware of the failure and stated that there was no recall. the vehicle was not diagnosed or repaired. the failure mileage was approximately 100,000.

I was driving as normal, went to pick up my siblings to go see our dad. a couple minutes after driving from getting my siblings, my car message center said service power steering and service advancetrac. i was able to make it to my destination without any steering problems. i turned my car off when i got to my dad’s and when i turned it back on to leave the steering wheel was locked and my message center said to service power steering now and service advancetrac. 3 days later i have a low tire pressure warning.

While in motion on a city street, the abs light, the red brake light, and the traction control light illuminated on the instrument panel. brake pedal engagement requires more travel to engage the brakes. the vehicle was taken to a lincoln dealership for repair. the dealer noted that the abs module failed. after a close inspection, it was determined that the abs module had failed due to brake fluid contamination. the abs module was replaced, but i'm concerned more with the apparent cause, which appears to be the degradation of the abs hydraulic control unit (hcu), where the abs module attaches to. the abs module should have zero fluid contamination. it would seem that the replacement abs module will fail from the fluid ingress contamination again. please review attached photos and receipt. thank you.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact called the freeholh ford dealer (732-462-3131, 8570, 3572 u.s. 9, freehold, nj 07728) and it was confirmed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect.

My son was driving home when his power steering went out. we checked under the hood, and the plug for the power steering is missing. i'm so glad he or anyone else wasn't injured.

Power steering recall- my son was driving home when his power steering went out. this was recently fixed by the recall in aug 2017, and it went out again. he nearly was hit due to the car veering when he was driving. this needs addressed and fixed again!! he cannot afford to pay $1500+ to get this fixed again!

2012 ford fusion. consumer writes in regards to airbag safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. *js

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. kenny roth ford (3200 library road, castle shannon, pa 15234, (412) 881-0001) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect.

Power steering assist fault indicator. vehicle lost power steering and had to be parked. after vehicle sat few hours the power steering reset and the indicator was off and everything back to normal. wife is now afraid to drive vehicle in case it happens again.

Tl* the contact owns a 2012 ford fusion. shortly after owning the vehicle, the steering wheel became difficult to turn in either direction. mac haik ford (10333 katy fwy, houston, tx 77024, (713) 932-5000) was notified of the failure. an independent mechanic stated that the failure was related to nhtsa campaign number: 15v340000 (steering). upon speaking to the manufacturer, the dealer indicated that a software update was provided per an unknown recall before the contact owned the vehicle. the manufacturer was contacted and did not assist. the contact felt that the remedy failed to provide a permanent repair. the failure mileage was not available.

Steering wheel has been right for a little more than a month. dealership is unable to help me and i am still making payments on a vehicle that had a recall. ‘takata inflator” i have an open recall for my airbags. i need answers on what to do next, selling a car with an open recall should be illegal.. i take my kids to school every morning. please help!!!

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. auto park hawaii (828 fort street mall #310, honolulu, hi 96813, (808) 536-6112) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. the vin was invalid.

I informed my ford dealer during an air bag recall that i was also experiencing problems with the steering on the car. regardless if the car was moving or stopped, turning the steering from the 12 o'clock position either right or left, it would try to "jump" to the 10 or 2 o'clock position. it was disturbing enough that my wife would no longer drive the car. after diagnosis, the dealer informed me the problem was with the power steering gear assembly, the repair cost would exceed 2000 dollars. ford has had so many problems with the steering on these cars that the nhtsa issued a recall on this a couple of years ago (15s18). the problem is severe enough that ford has extended the warranty for the power steering assembly to 150,000 miles (15n01) my car has 82,000 miles on it. the warranty only works if certain diagnostic trouble codes pop up during diagnosis. since my car did not suffer a complete failure i was not covered under the extended warranty. if you read through the nhtsa complaints, many consumers had complete power steering failures but also did not meet fords requirements for warranty repair! if you view nhtsa complaint section on the 2012 fusion. there are a total of 1601 complaints as if this writing for this vehicle - almost 50% deal with just the steering! the nhtsa has completely let ford off the hook on this issue. instead of insuring the public safety, the nhtsa has allowed ford to create a new income stream. is the nhtsa waiting for a ford owner to lose control of their car and slam into a mini van full of kids before requiring the manufacture to completely rectify this safety hazard? reprogramming a control module and allowing the manufacture to refuse to provide extended warranty repairs is not cutting it.

Shortly after purchasing our 2012 ford fusion & picking up our 9yr old daughter from school one day, i found myself in a scary situation just a few yards from my driveway. with our neighborhood being a turn off of a 4-lane highway, when attempting to make that turn that day, the power steering went out resulting in it being very difficult to manuver the turn landing my daughter & i off the road & in the ditch after getting it to the dealership, they found the problem resulted from a recall on the vehicle that needed repairing however, the dealership also discovered the recall had already been performed when owned by previous owner. the recall performed before had failed & was not a solution as the repair needed to be performed again. the problem was, when the dealership notified me about the recall, i was told i would be responsible for the cost of the recall because the manufacturer said when the recall was performed the first time, a 90 day warranty was placed on the recall that if it needed performing again, i would be responsible for the repair cost. my confusion is, if there is a recall on the car because of a safety issue discovered & you're notified of the recall & to bring it in to be repaired... shouldn't that repair also be a solution & if so, why is there a warranty placed on the solution? my understanding, a solution had not been found, resulting in the manufacturer knowing before the recall would need to be performed again and again costing them a great loss. at the time, i could not afford the large lump sum cost of the recall work & with the car not drivable, needing a vehicle daily for traveling to & from my job 60 miles, obtaining a drivable car also obtained another monthly payment & after obtaining that drivable car, i found myself not being to afford both car payments resulting in the one not drivable obviously to be repossessed & us sued.

The emergency cable on the left side i hung up causing the brake to wear out prematurely

Driving on highway and msg popped up and said service powertrac and service power steering now. steering wheel locked up and became hard to turn.

There’s a intermittent power steering failure. that’s dangerous because is impossible drive when the failure appears.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called mark thomas ford (3098 state rte 5, cortland, oh 44410, (330) 638-1010) and was informed that the parts were on backorder. the vehicle was not diagnosed or repaired. the manufacturer was contacted and did not assist. the contact had not experienced a failure. parts distribution disconnect.

Advanced track service power steering

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact called an unknown ford dealer in canby, oregon and was informed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect.

Brake pedal will go all the way to the floor and not stop the car. at times the abs will appear to activate. this could be on dry pavement or ice road surface. has been in the service shop several times and still no solution. this car has under 60k miles.

I have been having electrical problems since i purchased the car in 2012. currently, my horn does not work as well as other electrical components of my car. another example, would be my seat belt, which has been an ongoing issue.the service provider at ford told me to let my car run a little,. and then it would work. so far, still having the same issue. at this time, with my horn not working, it is a safety issue, as i have almost gotten into 3 accidents thus far, i have contacted the ford ceo and karen johnson, another executive of ford and have not heard anything from either one of them. i need my car fixed as all these issues are safety related and each day that i drive with the concerns, put myself and my family in danger.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called bill marine ford (1182 w main st, wilmington, oh 45177, (937) 382-3858) and was informed that the parts were not available. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2012 ford fusion. the contact stated that the windows rolled down and the sun roof opened independently. in addition, the mileage on the odometer rolled back. the dealer and manufacturer were not contacted. the vehicle was not diagnosed or repaired. the approximate failure mileage was 76,000.

2012 ford fusion power steering failure almost set off recalled passenger side airbag with young passenger i. front passenger seat. i was making a u-turn doing about 7 mph when i lost power steering and nearly hit the car pulling out from the service station. loss of power steering could have caused fatality or serious injury to my passenger due to the faulty airbag deployment. i purchased the pre-owned vehicle on 4/19/2019. lost power steering on 4/20/2019. the vehicle is at the dealer as of today 4/22/2019 for the airbag recall but, delaet is saying ford may not cover the power steering recall if diagnostic machine doesn't produce certain costs. this is a huge safety issue! loss of power steering + faulty airbag = serious injury or death. any report of power steering loss should = safety recall.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received a recall notice for nhtsa campaign number: 19v001000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called dovi motors inc. (263 tompkins st, cortland, ny 13045, (607) 756-2801) who stated that the parts were on backorder. the vehicle was not repaired. the manufacturer was contacted and did not assist. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2012 ford fusion. while driving approximately 15-20 mph in inclement weather, the brake pedal was depressed, but failed to slow the vehicle down within a safe distance. the vehicle was taken to an independent mechanic where it was diagnosed that the brake pads needed to be replaced. the vehicle was repaired; however, the failure recurred. the brake pads were replaced three additional times. additionally, the contact stated that the seal around the windshield failed and water leaked from the windshield down behind the dashboard. the contact stated that an appointment was scheduled to have the vehicle repaired; however, a loaner vehicle would not be provided. several unknown dealers and the manufacturer were called and informed of the failure. the approximate failure mileage was 40,000.

I was driving to work when a light popped up saying "service steering". it was fine until i turned off the car and then started it later, when it wouldn't turn without excessive force.

I was driving 25 mph and the steering wheel got hard to turn now is too hard to turned

While driving down the highway last night an alarm went off on my dash reading: "service power steering now" seconds later a second warning dinged explaining to "service advance trac". as well a picture lit up on the dash representing "advancetrac" service. my car started to veer right while i was holding the steering wheel. i tried straightening back to avoid hitting the cars next to me but the steering wheel was way off track, not aligned with my tires. this has never happened before so i am very concerned. once i was able to get home safely i looked up the issue & theres a recall for some of my exact car models. i checked my tires, reset my battery turned the wheel but no change and my car is still in good condition. the air bag sign is on now & has not went off. i have had another recall failure in the past that started while driving in the middle of traffic. i just hope i dont die during the next system failure.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags); however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. kelly ford (located at 420 cabot st, beverly, ma 01915, (888) 865-9541) was contacted and confirmed the part was not available. the manufacturer was not notified. the contact had not experienced a failure. parts distribution disconnect.

My vehicle had a recall for my steering wheel. the steering wheel is so hard. no one is willing to help me. i need some answers ! why did they sell me a car with a recall??

The steering wheel is hard to drive and "steering power system" on dashboard.

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. crossroads ford (2351 rte 9w, ravena, ny 12143, (518) 756-4000) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

I had an accident with my car.it was basically a t bone accident to a large suv . it was a really bad accident but surprised that the air bags didn’t deploy. i ended up going to the emergency and was told that i have muscle inflammation . i also hit the bottom of my right leg and have multiple bruises. i was wearing seatbelt that helped me but no airbag was activated.

Takata recall my car was recalled but my dealer "ken wilson ford" in canton north carolina does not have the part. after attempting to have the repair completed the service manager jay told me to continue using the vehicle and i would be contacted in the future if a part became available. my concern is since there was no mention of a safety issue by the service manager that the repair will not be properly done once they do have the parts. can you help me find someone we can trust to make the repair properly once parts are available?

Takata recall. ford has not got the parts necessary to make the repair. i scheduled to have this done 6 weeks ago. now they say it will be june before they get to it since they don't have the parts. is there a time limit as to when they are supposed to have the repairs made ?

I was driving my 2012 ford fusion to work one day when suddenly i got an alert reading "service power steering now" and was no longer able to use my power steering which made turning extremely difficult. i was on a highway and had to pull over and park in the closest fuel station.

Power steering assist failure message showed up on the dash december 2018 and just recently appeared on april 9, 2019. there was no power steering at all and made impossible to drive. car was recently purchased in july of 2018 and it was used.

Takata recall, we have yet to have our airbags fixed and i think it has been over 2 years.

Squeaks and creaks heard while driving over bumps and turning can be caused be a couple common sources and should be carefully diagnosed. possible weld issues on the lower control arms can cause the noise concern

Tl* the contact owns a 2012 ford fusion. while driving 40 mph, the contact heard an abnormal noise. when the accelerator pedal was depressed, the vehicle did not gain speed. the contact parked the vehicle on the side of the road and then took it to cabrera auto (located at carr #2 km 82.2 salida expreso hatillo, pr-2, 00614, puerto rico, +1 787-333-8410) where it was diagnosed that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 57,000. *bf description in spanish. *jb

Power steering assist message appeared on display. checked manual. said to turn off and restart. did that and it disappeared. it continue to happen more frequently. took it to ford dealer. yes there was a recall on the power steering control module. (15s18). this recall is only good for 10 years or 150,000 miles. my vehicle has 152,000 miles. said i did not qualify for recall. called ford customer service and was told there was a program (15n01) update and dealer would need to submit approval request. did these steps and dealer said it was denied so to fix problem i will need to assume the cost myself.

Tl* the contact owns a 2012 ford fusion. the contact stated that the steering wheel failed to turn and the power steering fault indicator illuminated. the contact called sames motor company (6001 san dario ave, laredo, tx 78041) to notify them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was contacted and did not assist. the failure mileage was 60,000.

Door latch - driver's door interior handle - failed. symptoms appear to be the same failure mode reported on numerous ford models and years. the handle does not control the door. the lock mechanism does not function.

When i purchased my vehicle it had no recalls that i was aware because i was told a vehicle can't be sold with a recall. i began having problems with the power steering and the steering when it rains had to pull over because the car started to tail spin i was very scared the vehicle began to fish tail and because of the power steering problem had minimal control.this is a very expensive repair which should not be pasted on to there customers.i was told by ford they can't help me.i am the new owner so ford should fix my problems with this car.it is a safety

Tl* the contact owns a 2012 ford fusion. while the contact's daughter was driving in reverse, the steering wheel became difficult to turn. an unknown message displayed on the instrument panel regarding the power steering. the vehicle was not able to be driven. the contact associated the failure with nhtsa campaign number: 15v340000 (steering). the contact called sarasota ford (located at 707 s washington blvd, sarasota, fl 34236, (888) 349-4989) and notified them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 160,000.

Steering locked up while driving, took into dealership said it was the control arms 2 weeks later same thing happened, steering locked up

Vehicle stalls out completely and stops running when encountering stops or low rpm's.

Power steering suddenly stopped working. it started when the car was turned on and would say "power steering fault" and if i restarted the car it would go away. it would work on and off. it eventually stopped working altogether.

Ford 2012 fusion sel power steering control module failure: after receiving ford recall notice 15s18 regarding the power steering control module, i returned my car to the local ford dealership on 08/06/15 to have the recall complied with. after completion of the recall, the service receipt noted no replacement parts were installed, only a "reprogram of the power steering control module". now in june 2019, the car has displayed a "power steering assist" fault on the instrument cluster 4 times within the last 6 days. the fault code did extinguish after turning the ignition to "off" and restarting the car. this happened twice when the car was cold after sitting and backing up from a parking space, once after the car was driven, but after startup and engaging "drive", and again hot when backing out of a parking spot. today i drove the subject car to the local dealership and discussed my options for repair with the ford service manager. he explained that the probability of the power steering control module was pretty high and the faults would continually get worse (more often?) with time. he explained that once the recall was complied with, ford considers the recall closed and any repairs/ faults after the recall at that time were the responsibility of the customer at the estimated cost of $2,220. the service manager offered a diagnostic check for $119. i decided not to have the diagnostic service performed believing that the service manager's opinion of the faulty power steering control module and my experience were enough to conclude a faulty power steering control module. it seems that the faulty module, especially because it was never replaced at the time the recall was complied with, should be the full responsibility of ford. the part is bad! it just didn't test bad at the earlier date. it still proved bad/ faulty.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). empire ford of new bedford (395 mt pleasant st, new bedford, ma 02746, (508) 996-5611) indicated that the part was not available. the contact was placed on a waiting list for the part for months. the dealer was contacted for several months and provided the part for the recall repair. the vehicle was repaired. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2012 ford fusion. while driving 35 mph, the steering wheel became difficult to turn to the right and the traction control warning indicator illuminated. the vehicle stalled in the middle of the road. the vehicle was restarted and was towed to walterboro ford (located at 902 bells hwy, walterboro, sc 29488, (843) 549-5581) to be diagnosed. the results were unknown at this time. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering). the manufacturer was notified. the failure mileage was 215,000.

I have a recall on my airbag

The airbag system was recalled but the airbag light remained on.

My wife was driving this vehicle turning a curb. the power steering failed causing my wife to hit the curb causing significant suspension and body damage to my vehicle. there is a recall on the 2012 ford fusion for this matter but ford claims that my vin# is not included. please investigate because someone could lose their life in the next incident.

Tl* the contact owns a 2012 ford fusion. while the contact was adding air to one of the tires on the vehicle, the "service power steering now" and "service advancetrac" messages appeared on the instrument panel. also, the steering ability became difficult while driving to the contact's residence. the vehicle was not diagnosed or repaired. the dealer was not contacted. the manufacturer was notified of the failure. the approximate failure mileage was 117,000.

After my abs system engaged while driving down an uneven road, my brakes have been soft for about a week now. i've tried to pump them but it doesn't seem to do anything and i need extra distance to brake than i normally would. also, when the abs system engaged the brake pedal went straight to the floor. this has happened before when i was driving through snowy conditions this past december. the abs engaged and then the brakes were soft for a week. it finally just somehow fixed itself.

Takata recall - in feb 2019, ford headquarters sent me a letter telling me to schedule my recall repair. on mar. 11 i tried to do so and was put on a "waiting list" for parts. this week i received another letter from ford. it said, "parts are now available to repair your vehicle." but the dealer says it doesn't have any, that there are 125 people ahead of me on the list and that "first available" is the end of august. at that rate i doubt they'll have parts for me this year. ford is giving out false info in saying"parts are now available to repair your vehicle." are they giving your agency accurate info?

Note: mileage on vehicle approximately 106,000 miles. car regularly serviced and well maintained. went to the store in the vehicle. upon getting back in the vehicle it did not want to turn on. after a while the vehicle did turn on and as i was putting the vehicle in reverse while in the parking lot, and a bunch of error malfunction messages/codes appeared on the dash upon driving. the steering wheel became hard to/ would not turn upon driving. i was able to move the vehicle out of harms way. this is a major safety issue and could quite possibly harm/kill lives. this vehicle has has no service issues and i had no warning.

Takata recall. when fixing the airbag problem they return my car with everything broken that they touched parts were broken and damaged . ford attempted to fix some of the items but also made them worse when they repaired my dashboard but they will not fix the remaining items $6000 approximately in parts alone .

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact called inskeep ford at 317-462-147 (located at 2651 w main st, greenfield, in 46140) and was confirmed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Steering went out ford put in new steering that went out 2 days later ford said it was not a recall issue now i have to bring car back monday 6/10/2019 i did research and found out there could be thermal issues that ford is hiding with heat shields said when the car flashes steering problem it went out about 15 min later i was parked at store and started car no steering drove 100 ft to auto shop they reinstated and told be to bring to ford for possible recall

I own a 2012 ford fusion se 6 cylinder this vehicle has a major safety hazard. my passenger side rtail light continues to blow and the most recent incident occurred last week when i noticed a burning smell. i have been replacing this tail light every six months for the past two years and it has caused melting around the light socket and the bulb is clearly burnt. after googling this issue i have seen numerous complaints about the same issue with the 2012 ford fusion and a recall needs to be issued immediately or i am going to the public. this can kill someone and start a fire especially if the blaze gets out of hand and children are in the backseat strapped in. please email me [xxx] regarding if you are having a similar concern so i can compile this and go public because they have received several complaints and not done anything to remedy this issue. this is clearly an electrical issue and ford and the nthsa need to step it up and save lives before it's too late. here are links to similar issues http://www.fixya.com/cars/t16277316-2012_ford_fusion_rear_turn_signal_still http://m.carcomplaints.com/ford/fusion/2012/lights/exterior_lighting.shtml http://www.carproblemzoo.com/ford/fusion/tail-light-switch-problems.php information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tt

The driver seat, when i turn on the heated seat it gets so hot it burns you.

Tl* the contact owns a 2012 ford fusion. while driving approximately 70 mph, the steering wheel seized without warning. the contact restarted the vehicle, but there was no power steering ability. the vehicle was not repaired. the contact called plaza ford (1701 belair rd, bel air, md 21014, (410) 838-3100) and was informed that the vehicle was previously repaired in 2015 per nhtsa campaign number: 15v340000 (steering). the manufacturer was not notified of the failure. the approximate failure mileage was 125,000.

I was driving out of a gas station after filling my tires and as i was driving the power steering went out on the car and error messages came up on the dash. " service power steering now" then another one after that " advanctrac (forgot the rest). i took it to two car repair places and it says its a recall. i looked up the recall and it was exactly the same thing that was happening. i then called ford main number and found out that my car was made in the same factory as the other cars being recalled but becasue mine was outside of the recall dates they can't do anything about it. my friend who works at a dealership ran a diagnostic scan and the alignment sensor in the steering column us running an error. i can't afford the cost of this fix. when what is happening is what's in the power steering recall.

Shift cable off transmission cable bushing. parked at hotel, shifted to park and took foot off brake and vechile began rolling forward. shifter was stuck in park position but car was in drive. used e-brake to avoid rolling into next vehicle in front of me. car will not start because it is still in drive.

There was a recall for the power steering assist and it was y taken in for service last year and today the power steering assist came on twice and i lost all power steering while driving the vehicle thank goodness i want going to fast and was able to pull the vehicle over and shut it off and back on and it was working again. this had happened a few months ago as well.

Tl* the contact owns a 2012 ford fusion. while driving various speeds, the steering wheel became difficult to turn and the traction control warning indicator illuminated. the vehicle was taken to prince ford of douglas (109 westgreen rd, douglas, ga 31533, (912) 384-2600) where it was diagnosed that the power steering needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was unknown.

Electric power assist steering seized up and almost impossible to turn when at a stop, harder to turn than manual steering. there is a recall for this: ford # 15s18, nhtsa # 15v340000 but upon contacting local dealership and ford they say my vehicle is not in that recall, unsure of how it isn't because it is in the date period and manufactured at hermosillo, mexico.

I had a leak under the front of the car, staining my driveway. even after having the ptu replaced, i still had a leak. i only realized it was leaking when i had to park in a different location in my driveway. i brought it to another garage. found out that the transmission tube were rusted, thus leaking transmission fluid. the garage replaced the transmission tubes, and replaced all the fluid.

Car will stall out and gets no power periodically. sometimes this happens in heavy traffic, on interstate, etc. extremely dangerous situation and several people have had similar problem with this car. will not show a code when taken to repair shop. have already had throttle body replaced, front o2 sensor. car onl