2011 FORD Explorer

Power assist went out. The steering wheel is hard to steer

When driving in the 2011 Ford Explorer for over 15mins with the ac or heat on it begins to smell like rotten eggs and will make the people in the vehicle very nauseated, light headed, and severe headaches. If you turn the ac or heat off and roll the windows down it does resolve some, but the headaches will continue to linger. It does not matter if you are going down a highway, a side street, or sitting still if it is on for longer than 15 mins the CO2 starts to come into the cabin as soon as you turn the heat or ac on.

I am still extremely disappointed by my 2011 Ford Explorer that I bought new in 03/2011 and that has an issue about the airbag light being on and off at the very first month of the car purchase

It has been constantly checked and fixed for free within the time warranty. Then I have to come and pay almost every year to fix the airbag light. Since 2011, I paid a total of $ 2,800.00 within the last few years and after the car warranty expired. Last year it was an amount of more than $ 1,000 in 2017 just for the airbag light issue. This year in order to pass the VA inspection, Ford needs to fix it up and ask for more than $ 1200.00 again.

This is totally unacceptable and outrageous based on the initial factory malfunction of the car. I am expected Ford to handle this issue as soon as possible.

Car has transmission problems & acceleration issues.

Carbon monoxide inside the car. I noticed and identified the carbon monoxide odor in the car shortly after I bought the car 2 years ago. I went to 3 mechanics who could not identify the problem. I open the windows whenever I smell it and have a carbon monoxide detector in the car. I have recommended this to others I know with this vehicle. I\'m glad the issue has been identified and would like a permanent fix.

Upon hard acceleration over 3000 rpm a burnt fumes odor enters he cabin

I have a 2011 ford explorer xlt, i have complained to the local dealer about exhaust fumes and smell in the cabin area when we are driving it, they have done nothing about it and never told us about a bulliten to address this problem. We drive with the windows open when ever we can to avoid the fumes. when it is hot and we use the rear air/climate control the problem is worse. Ford has done nothing to fix the problem and we have had the vehicle appraised for a trade in and were offered half of the blue book value.

theres a fumy odor coming in when accelerate!

Foul smell while driving with ac on at times. Excessive sleepiness while driving at times.

EPAS – The electric power assist steering system
has failed. Fortunately we were not driving when it
happened. The car is not functional for most people
at slow speeds! Now it appears it would take $1700 every 3 years to keep
it on the road. Still, you risk power failure at the wrong
time/place placing lives in peril!

The suv was recalled for failed power steering but it was updated April 30, 2015 not replaced now it has failed again

I was driving down I64 East when I started hearing this loud buzzing like noise. Next thing I knew it sounded like something hit my driving side window bounced alone my car and flew behind me causing the driver behind me to dodge it. …I pulled off the interstate to find that the trim was gone alone the driver side windshield. It had hit the drivers side on my car in multiple places and caused long black marks on my side mirror, and rear side panel. Got back on the interstate and not even ten minutes later it happened to the left side. Same exact thing! right passenger side trim flew off hitting my wife\\\'s window, scratched the car and caused person behind us to dodge it. I also had my four children in the car, so everyone was very upset and scared considering that it could have caused us to wreck going 70 mph down the interstate in heavy traffic.I called the dealership (Greenbrier Ford) where we bought it and the service manager told me that is too bad, come in and get and estimate, so YOU can pay to fix your repairs. This is definitely a malfunction with this exterior of the car which I shouldn\\\'t be liable for especially considering that it could have caused a major accident and harmed my family. I guess Ford needs someone to die before they recall or fix the problem. Thanks Ford for caring…NOT.. what has happened to integrity??

PAINT ON EDGE OF HOOD IS BUBBLING DUE TO RUST. DEALER SAID NOT UNDER WARRENTY, BECAUSE IT’S NOT RUST, BECAUSE THE HOOD IS ALUMINUM. THUS, WARRETNY ON MY ISSUE IS ON 3 YEARS OR 36,000 MILES.

The power steering shut off without warning while I was driving on I-75 South. The vehicle had received a recall notice for the steering problem. We took it in to the dealership as soon as we received the recall. The module was reprogrammed because there were no faults shown up to that point. Had there been faults the dealership would have replace the rack and pinion. Less than 2 months after the module was reprogrammed the steering went out and the dealership initially said the repair wasn’t covered at all, but has since gotten Ford to agree to pay all but $700 of the repair. We are being punished for a timely response to a safety recall. Reprogramming the module did not fix the problem and the vehicle is unsafe to drive. It has been at the dealership for a week and 2 days now. I don’t think we should have to pay anything for a known problem that is a safety concern. If we had not had the recall done and someone was injured or killed as a result, Ford would have blamed us for a delay in getting the recall done. Seems like a no win situation for the consumer. No wonder there are so many law suits.

My vehicle was parked in the driveway, where it had been since the previous day. I opened the front drivers side door and got into the car. I put the keys into the ignition switch and started the vehicle. At this point I closed the drivers side door. At this moment I heard a loud “pop” sound. I looked into the rear view mirror and saw a large hole in the glass of the upper center portion of the rear window. Upon further inspection the remaining glass was shattered and spiderwebbed. There was glass on the ground outside the vehicle as well as in the rear compartment of the car.

I have a 2011 Ford Explorer XLT that has a failed power steering system. I wanted to report this on this site. I have already filled out a form on the NHTSA website. Ford has had my SUV sitting on the service lot since 6/25 and they don’t expect the parts to ship from Ford until the week of 8/6. The steering system parts are on national back order. I attempted to have Ford let me end my lease in good terms but they won’t honor my request. I don’t want the truck back nor will it again.

Rear panel below window has cracked. I have seen this on a lot of other explorers. It’s a significant problem that reduces the trade in value due to poor engineering.

rear panel cracked

The interior of the vehicle smells of smog/gas after just a few minutes of driving and causes headaches for me and my kids

Driving my ford explorer 2011 glendale az and being in motion an alert pop up om my dashboard saying power steering assist fault leaving me with no steering since my steering wheel got really hard. looking online for any recalls i found one and called ford and they told me the recall was not valid because the warranty was expired in february 2021 i got this car from them and i still pay in for there car and never this issue fix.

Rear back up camera stopped working about 50% of the time so i cannot see directly behind the vehicle while backing up

On sunday april 11 2021 i was driving my ford explorer 2011 glendale az and being in motion an alert pop up om my dashboard saying power steering assist fault leaving me with no steering since my steering wheel got really hard. looking online for any recalls i found one and called ford and they told me the recall was not valid because the warranty was expired.

My car lost power steering control they was a recall before i take to dealership they dont fixed but they report fixed

Driving at 35+ entering on ramp mph the car lost all power and just stopped. the engine shut off. no warning lights or alarms went off beforehand. once the car stopped, the engine light came on, the low pressure lamp too and an alarm sounded. i called a tow truck and had it towed to (told me my engine was milky destoyed)two dealears then to ford. they called this morning and said the water pump went out causing catastrophic damage to the engine. the engine has to be replaced. they quoted $8,000.00. had to get a $10,000 loan. [to replace steering and engine] this is the first one (it seems to be headed in the same direction but only sooner) *please help me i can't afford this again**while driving on the highway, my power steering went out without warning. i lost all power steering and then the power steering alarm came on. took it to ford and had the power steering replaced at a cost of $1800.00. then, less then 2 weeks later while driving at 40 mph, the power steering went out again. and again, no warning lights until the power steering wen out. ford said it was because my tires had low tread and i needed to replace my front tires, which we had them do. 8 months ago, the transfer case went out and had to be replaced also when placed in park vehicle shut off completely showing a low pressure oil lamp. happened in my first engine now it's happening in this new one and its not 2yrs old yet just got the new engine may/ june of 2019. the first engine wasn't 10 years old . the first engine all this happened approximately between 2016 and 2019 ongoing until 2019 i guess the water pump gave up.o1 o1 2020 for the second engine on the same course as the first

Tl the contact owns a 2011 ford explorer. the contact stated that at start up, the power assist fault message was displayed on the instrument panel. the contact stated that the steering wheel stiffened requiring excessive force to steer the vehicle. the vehicle was restarted and the power steering resumed normal operation. the contact took the vehicle to an independent mechanic who diagnosed the vehicle with an internal relay failure. the mechanic replaced the steering rack. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering) which she linked to the failure. the manufacturer was notified of the failure. the contact was informed that the vin was not included in the recall. the vehicle was repaired. the failure mileage was 57,000.

Recall expired was also told warranty for recall expired(was told on phone they didn’t know if warranty would cover until they run test it then was told it expired) in feb i loss power steering and a cluster of lights came on dash. happened in feb but called and scheduled an appointment w ford on 3/1 but they didn’t have available opening until the following week we took it in and of course they say it’s not covered. this is big safety issues and loss it in curve which was scary. i didn’t purchase car until 2017 so never heard of recall and same dealer fixed another recall so why did they not fix this recall at that time or mention this.

The truck was driving smoothly and i turned it off, ten minutes later the truck power steering was ridiculously though i could barely drive back home,still can't used the truck,called the dealership and told me that this truck does has a electrical power steering recall but the mileage was over 1000 miles of the miles thats in the recall system, couldn't imagine if that situation happened while i was on the highway it would've occurred an accident i dont think its fair that this models have a recall and the dealership are not doing nothing about it, i really need some help i have kids and i cannot endanger them by this mistake the fabricators done.

On february 14, 2021 while checking tire pressures of my 4 cooper adventurer h/t cuv 245/60r18 tires. i noticed numerous splitting of the lower sidewall, around the beads of all 4 tires. this is not normal dry rot / cracking of the lower sidewall. the splitting of the sidewalls have gaps from 1/16th to 1/8th of an inch wide. the gaps are 2 - 3/32nds of an inch deep. the dot #'s of all 4 tires are up83 1ht 4117. the tires were installed around the beginning of 2018. the tires have approx. 25k miles on them. cooper tires / pep boys have a 65k warranty on these tires. there is approx. 7 - 9/32nds of thread left on all 4 tires. june 5, 2019 cooper tires issued a safety recall on this exact model tire but in a different size. the tire size in this recall is 235/65r18. february 26, 2021 cooper tires has issued yet another safety recall on this exact model tire but in a different size. the tire size in this recall is 275/65r18. both, june 5, 2019 and february 26, 2021 recalls of the cooper adventurer h/t cuv tires were issued due to manufacturing defects of the lower sidewall. the 4 cooper adventurer h/t cuv 245/60r18 installed on my vehicle have very similar lower sidewall defects, as both of the issued recalls for this exact same tire model. i feel that the splitting of my tires are a safety hazard due to manufacturing defects. i would like to have my 245/60r18 cooper adventurer h/t cuv tires, as well as all of the other sizes of this model tire made by cooper, added to safety recall tire list.

On february 14, 2021 while checking tire pressures of my 4 cooper adventurer h/t cuv 245/60r18 tires. i noticed numerous splitting of the lower sidewall, around the beads of all 4 tires. this is not normal dry rot / cracking of the lower sidewall. the splitting of the sidewalls have gaps from 1/16th to 1/8th of an inch wide. the gaps are 2 - 3/32nds of an inch deep. the dot #'s of all 4 tires are up83 1ht 4117. the tires were installed around the beginning of 2018. the tires have approx. 25k miles on them. cooper tires / pep boys have a 65k warranty on these tires. there is approx. 7 - 9/32nds of thread left on all 4 tires. june 5, 2019 cooper tires issued a safety recall on this exact model tire but in a different size. the tire size in this recall is 235/65r18. february 26, 2021 cooper tires has issued yet another safety recall on this exact model tire but in a different size. the tire size in this recall is 275/65r18. both, june 5, 2019 and february 26, 2021 recalls of the cooper adventurer h/t cuv tires were issued due to manufacturing defects of the lower sidewall. the 4 cooper adventurer h/t cuv 245/60r18 installed on my vehicle have very similar lower sidewall defects, as both of the issued recalls for this exact same tire model. i would like to have my 245/60r18 cooper adventurer h/t cuv added to the safety recall tire list. this model tire should be under review for all sizes that are manufactured.

On february 14, 2021 while checking tire pressures of my 4 cooper adventurer h/t cuv 245/60r18 tires. i noticed numerous splitting of the lower sidewall, around the beads of all 4 tires. this is not normal dry rot / cracking of the lower sidewall. the splitting of the sidewalls have gaps from 1/16th to 1/8th of an inch wide. the gaps are 2 - 3/32nds of an inch deep. the dot #'s of all 4 tires are up83 1ht 4117. the tires were installed around the beginning of 2018. the tires have approx. 25k miles on them. cooper tires / pep boys have a 65k warranty on these tires. there is approx. 7 - 9/32nds of thread left on all 4 tires. june 5, 2019 cooper tires issued a safety recall on this exact model tire but in a different size. the tire size in this recall is 235/65r18. february 26, 2021 cooper tires has issued yet another safety recall on this exact model tire but in a different size. the tire size in this recall is 275/65r18. both, june 5, 2019 and february 26, 2021 recalls of the cooper adventurer h/t cuv tires were issued due to manufacturing defects of the lower sidewall. the 4 cooper adventurer h/t cuv 245/60r18 installed on my vehicle have very similar lower sidewall defects, as both of the issued recalls for this exact same tire model. i would like to have my 245/60r18 cooper adventurer h/t cuv tires added to the safety recall tire list. this model tire should be under review for all manufactured sizes.

Driving at 35 mph the car lost all power and just stopped. the engine shut off. no warning lights or alarms went off beforehand. once the car stopped, the engine light came on and an alarm sounded. we called a tow truck and had it towed to ford. they called this morning and said the water pump went out causing catastrophic damage to the engine. the engine has to be replaced. they quoted $8,000.00. 8 weeks ago, while driving on the highway, my power steering went out without warning. i lost all power steering and then the power steering alarm came on. took it to ford and had the power steering replaced at a cost of $1800.00. then, less then 2 weeks later while driving at 40 mph, the power steering went out again. and again, no warning lights until the power steering wen out. ford said it was because my tires had low tread and i needed to replace my front tires, which we had them do. 8 months ago, the transfer case went out and had to be replaced.

Have extensive engine damage due to water pump failure with no warning! i was driving my vehicle down a main highway and all of a sudden the "engine coolant overtemp" came on then "low oil pressure" and my vehicle shut down! i couldn't drive the vehicle. luckily i drifted to side of the road so that my car could be towed without having an accident! shop determined water pump failure and water leaked into my engine poor engine design on fords part) and destroyed the engine with no warning! no engine light came on or anything. please investigate this. there are numerous complaints about this same situation. i called ford to complain but all they did was take down my compliant. this is a safety issue because i was driving in traffic and this could have caused an accident. the whole car just shut down! *tr

While driving 65 mph on the interstate, i heard a ding, saw a large wrench icon on the left side of the dash, and i lost all accelerator power. my car slowed to a creep. the auto propulsion mechanism would drive it about 2 mph, and i could push the accelerator to the floor and nothing happened. *tr

My ford explorer 2011 omits a foul odor(smells like rotten egg)when you turn on the ac while driving, the steering column feels loose and has a strong wind noise while driving. *tr

The cabin fills with very strong exhaust fumes when driving or using air conditioner. it gets worse when going up a hill or on highways.

Driving at speed light on the street at 35-40 miles and all of the sudden the speed goes down to about 5miles and starts to shake and a wrench light appears on the dash board and i have to pull over and turn of the car wait about 5-10 mins turn it back on and works perfectly normal about, this has happend once every week for the past 4 weeks, last week we took it to the dealer for several recalls the car had, and tokd them about it but they didnt say anything. theirs need to be a recal on this because this is a serious dangerous situation

2011 ford explorer xlt: failure of 2011 ford explorer passenger blend door actuator. have had to replace this actuator three times in 12 months. failure occurs slowly. failure begins with clicking sound present for 10 seconds upon starting a/c or heater and turning off of a/c or heater. issue progresses to clicking sound present throughout entire time a/c or heater is used. issue then progresses to complete failure and not working. vehicle purchased from ford dealer. ford certified used with approximately 70,000 miles. issue started occurring at approximately 90,000 miles.

2011 ford explorer xlt: third row seat belt compartment on both passenger and driver sides, leaking water. seats are leather. noticed when child booster seats were soaked after it rained. now concerned if metal has rusted in any of seat belt mechanisms. vehicle purchased from ford dealer, ford verified used vehicle. purchased vehicle approximately 70,000 miles. issue occurred at 105,000 miles

Exhaust/burning smell coming through hvac vents under hard acceleration. has been a constant problem since owning the vehicle.

2011 ford explorer xlt: upon rapid acceleration (example: accelerating onto highway via highway entrance ramp) vehicle looses momentum then lurches forward. vehicle is not smoothly transitioning from lower gears to higher gears. vehicle purchased from ford dealer, certified used with approximately 70,000 miles. issue occurred at approximately 90,000 miles.

While driving at 35mph, steering froze and "power steering system fault" notification illuminated on the dash. safely stopped at next driveway. shut down car. exited car, called husband. restarted car and steering was working again. travelled 2 more miles at 35mph and power steering froze again with same subsequent notification; also advance trac lights illuminated. man handled steering to drive car home. now engine starts and runs 7-10 minutes before power steering fault occurs. scheduled at ford dealer service department in paducah, ky for repair on oct 19, 2016.

Tl* the contact owns a 2011 ford explorer. while driving 35 mph, the vehicle felt as if the transmission attempted to shift gears independently without warning. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 70,000.

Power steering failed requiring extreme effort to pull over off the road. warning came up "service power steering". vehicle was brought to dealership where they determined the power steering rack needed to be replaced (many many reports on this) on 9/26. picked up vehicle on 9/29 with a brand new power steering rack and drove it home. started vehicle on 9/30 and drove 3 miles when the brand new power steering rack failed giving a red warning "service power steering now". again, no power steering and had to man handle the vehicle to dealership. contacted ford roadside and they would not tow back to same dealer because there was a closer dealer by 9 miles. why isn't ford being required to recall these. this is a major safety issue

Car losses power while in motion. frist time near my home. second time while driving in town. stop, turn off motor then back on and message is gone. my car has done this twice now. do not trust my car to drive far from home. throttle body assembly is having issues and understand it's been recalled on a different ford car but not explorer. most likely same throttle assembly!

Tl* the contact owns a 2011 ford explorer. while driving approximately 60 mph, the contact saw a piece fly off of the windshield and into traffic. the contact stopped to inspect the windshield and noticed that the plastic piece was connected to the panel of the windshield. the contact called all star lincoln ford (17742 airline hwy, prairieville, la 70769, (225) 490-7645) where the dealer stated that the vehicle was not covered under warranty. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact to take a photo of the windshield and to send it to ford customer service. the approximate failure mileage was 78,000.

I've reported to a local ford dealership that when i turn my car on, an alarm alert sounds and i get a warning light that says, power steering assist fault and i can't move my steering wheel. i have to re-start my car 1-5 times for it to start working. this is a major safety issue and a liability. i took it to ford and they said they couldn't pull a code. however literally an hour after picking up my car, i got the warning again and i took a picture of it with mileage showing to show it happened after. they charged me $100 to be told my car is fine. it is not. since taking it in, my rear view camera will now not work. i have made ford aware of this steering issue and want it fixed immediately. clearly the recall did not accurately hit all vin numbers. this has happened at least 10 times in past 6-8 months.

Foul smell when driving and air conditioner on at times. happened many times over the last year. excessive sleepiness when driving and have to pull over.

My vehicle was on the road in motion when i heard a creaking/clanking noise on the front right side near the tire. after taking my vehicle to the dealership to determine what the cause of the noise was, i was advised that it was a faulty front right strut and spring assembly. i had my mechanic replace both the front and left struts. after doing a lot of research on the internet from other ford explorer owners , i believe that strut and spring assembly are manufacture defects. while backing up my vehicle, i noticed that the back up camera was blank and not working. after monitoring the operation of the back up camera, it has become and intermittent issue, it comes and goes. now, my back up camera is working but the back up camera guidelines are not there. after reading many blogs, there' s alot of ford explorer owners who are having similar issues with the back up camera. this is a safety issue and i believe it is a manufacture defect.

I waa driving to work and all of a sudden warning messages appeared to service power steering assist fault, service terrain management system fault, service advance trac. i completely lost control of turning the wheel and my turning signals completely stopped working. i was barely able to pull over to the side which is very dangerous. car had to be towed to shop and now i'm out of a car. very stressful as i need a car to move around.

I have a 2011 ford explorer and i absolutely hate it !!! ever since i purchased the vehicle , i have had many problems. i just had my power steering rack replaced , out of pocket, until ford decided to recall it. now, i had to replace the transfer case , which ironically went bad out of no where. the transfer case is a major issue with ford vehicles and ford refuses to recall it . i have had many many problems with

Having problems with the epas steering . will get a warning that that says "electronic power assist failure". this has happened before and the dealer di a software update. thought it was repaired, but it is happening again. this is a very dangerous situation when it happens because you have no notice. all of a sudden the power steering goes in manual mode and it is very difficult to steer. especially when its my wife's vehicle. it almost caused her to have an accident while trying to turn on to another road, almost hitting other vehicles. i have since found that ford is having a lot of problems with this on other vehicles. my vehicle should be included in the recall.

Car was fine then all of a sudden over heating sign went on in the car . i pulled over on the freeway called a tow truck because i was told not to drive the car. i had it towed to my house had a professional mechanic look at it at my house i was then told that there was a leak and the water tank was not holding water because of it. the next day i went to my car i turned it on and check engine light was on. i then turned off the car cause i did not want to cause anymore damage. the mechanic came back to my house and told me it was now leaking water and oil to take it in right away. i had no previous problems with my car until that point. i take it to the dealer they tell me that it was an internal problem within the engine that i, the driver, could not have known about unless i was having previous problems with the car which i was not. 230 dollars later just to tell me what is wrong with the car ford is telling me that water got into the engine, transmission, all of the fluids and pipes. how does this happen with no previous problems with the car? i believe this issue needs to be resolved i have read many reviews on this model and this issue needs to be recalled

14s06 replace steering rack assembly! update the power steering control module (pscm) software! my family was in this vehicle when the steering failed. this needs to be corrected immediately! news: ford is recalling certain model year 2011-2013 ford explorer vehicles; power steering gear report receipt date: may 29, 2014 nhtsa campaign number: 14v286000 component(s): power steering gear potential number of units affected: 179,027 june 2014 -- ford motor company (ford) is recalling certain model year 2011-2013 ford explorer vehicles manufactured may 17, 2010, through february 28, 2012. the affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist. if the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash. ford will notify owners, and dealers will update the power steering control module (pscm) software, free of charge. if a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. the recall is expected to begin by july 25, 2014. owners may contact ford customer service at 1-800-392-3673. ford's number for this recall is 14s06. ford is recalling certain model year 2011-2013 ford explorer vehicles; power steering gear report receipt date: may 29, 2014 nhtsa campaign number: 14v286000 component(s): power steering gear ford does not have all vin numbers impacted by this recall listed. i had to demand the dealer to check again. please get word out so that there is no injury or loss of life due to this steering issue!!!!!!!

The rear view camera system started showing a reverse image to what is actually behind us without warning (the video was showing mirrored/backwards view). this caused us to think someone who was actually on one side of the vehicle was in a safe place, while in reality they were in the path of the vehicle. the vehicle has large blind spots in the back sides making an accurate picture a must-have

Tl* the contact owned a 2011 ford explorer. while driving approximately 25 mph and crossing an intersection, another vehicle struck the contact's vehicle on the front driver side. the air bags deployed, but the seat belt pretensioner failed to lock. the contact's head struck the windshield. the contact received head, back, neck, and knee injuries, which required medical attention. the vehicle was towed and deemed destroyed. a police report was filed. the manufacturer was not made aware of the failure. the approximate failure mileage was 90,000.

Exhaust making me sick,bad smell like rotten eggs inside the car every time i turn on the a/c and my kids get sick of that smell

Turning from highway to subdivision, power steering went out which caused me to almost run into another vehicle who was turning onto the highway. this has been a known issue with my truck's make and model and perhaps the issue was larger than originally thought since clearly this issue effects me and it nearly caused an accident.

Purchased used vehicle january 2017. march 2017 airbag light appeared intermittently at start, when placed in drive, or traveling at variable speeds. april 2017 airbag light now illuminates 95% of time at start and remains on throughout operation. ford dealership identified airbag code b1212, advising high electrical resistance in gear shifter requiring replacement as will not indicate to vehicle safety monitoring system that vehicle is in proper gear and therefor pass fault detecting system. repair/replacement approximately $515.00. tsb-12-5-11 has been issued for this code, was applied with no resolve. fault disables critical safety system, is not covered under extended warranty and is owner's financial responsibility. there is an enormous consumer reporting trend for this defect in make/model. recommend recall investigation as common trend that disables critical vehicle safety feature identified by manufacturer in tsb-12-5-11. internet research on this matter substantiates multiple and repeated owner/manufacturer historical data supporting claim.

April 30, 2017, when starting my explorer i was notified by the onboard notification system that the steering power assist had failed. next message stated the advance track system had also failed. sure enough the power steering was nonexistent. drove it home and found the care undriveable for most people due to the force required at the wheel to negotiate a typical right or left turn at 20 mph.....!!!!! the problem was fixed according to the ford house in 2014 so they are unwilling to assume anymore responsibility for the fix. this is problematic due to the widespread experience of ford owners across america who now face ridiculous costs all for the same problem that will come again in 3-4 years ($1700+). the real problem here is the system might just fail at just the wrong time and send you and your family over the side of the mountain road or across the lane into that embankment! super. time for ford to step up!

Tl* the contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 14v286000 (steering). the vehicle was taken to a dealer and repaired. however, while the contact's wife was driving 25 mph, the steering wheel became extremely difficult to turn. as a result, the driver lost control and the vehicle veered into the next lane. the steering failure recurred multiple times. the vehicle was taken back to the dealer who stated that it had already been repaired and that the contact would have to pay for any further repairs. the manufacturer was made aware of the issue and advised the contact to take the vehicle to the dealer and pay for the repairs. the approximate failure mileage was 41,000. the vin was unavailable. updated 06/29/17*lj

Randomly, the airbag light will come on and remain on until the vehicle is reset, indicating there is an intermittent problem with the srs system. happens after starting the vehicle, during the initial testing of components. upon searching online, there seems to be quite a bit of people with explorers between 2011-2015 with this problem.

Exhaust leak problem in my car while the air conditioning is on or when i accelerate. the car smells like gas constantly, even when it is parked and in my garage. i am terrified for my three children. we have taken it to ford twice already and they can't fix it and expect me to pay for the repairs. no way! we are all sick all of the time. i am terrified to even drive it.

I first began experiencing braking and battery issues 3 to 4 weeks after the purchase of my vehicle. i took the vehicle in for servicing of the braking and battery issues. i was informed by the service advisor that i should return the vehicle to dealership for repairs due to the multiple issues with vehicle. at that time, i learned that there was leakage from the upper portion of the engine. the dealership addresses some but not all issues related to the vehicle. next, i received an email from the dealership stating the vehicle was due for factory recommended servicing. i made an appt. the next day, the low battery light came on. called dealership, no response. one and a half weeks later, the battery was dead. called triple a. battery had battery acid and corrosion everywhere. a red solution was sprayed on the battery to prevent leakage. but it didn't work that well. informed dealership at the time of service, that the power steering service light had come on. five days later, i couldn't turn the steering wheel. both service advisors stated that vehicle shouldn't have been placed on lot for sale. i no longer feel safe in this vehicle. as i have two minor children. the date of onset would've been 04/08/2016. there is another photo, however, there was not enough room to include.

I purchased my vehicle in march of 2016. i first had issues with the braking system. i heard screeching and whirring as i drove the vehicle. next, i had issues with the battery, battery acid leaked all over the battery, corrosion built up on the battery. most recently, after servicing my vehicle, the power steering locked up. the computer read that there was power steering fault. i don't understand how i was able to purchase a vehicle off the dealership lot with all of the issues that the vehicle had.

Exhaust leaking into cabin from broken header has been like this since 2012 ford did nothing hard acceleration cabin smell is very strong

I have, on several occasions, have gotten very very tired while driveing my 2011 ford explorer to the point where i have almost fallen asleep behind the wheel driving and have fallen asleep while idiling in the driveway. not to mention the excruciating headaches ive suffered from recently along with nausea, not to mention the smell of exhaust in the cabin.

Shortly after i bought my 2011 ford explorer, i noticed a carbon monoxide smell inside the vehicle and my daughter was always "tired" when this happened. i opened the windows. three different mechanics could not identify the problem. i have had a carbon monoxide detector in the car for years. i keep a comforter in the car for cold days when i need to keep the windows down. i'm glad his issue has been identified, especially for those parents who drive their child around until they fall asleep.

I have a really bad exhaust odor in the cabin of my explorer. during a 2500 - 5000 rpm acceleration, you can smell exhaust in the cabin. my mother has become sick riding in the vehicle and various people who i have driven on long road trips with in the explorer have complained about headaches. commuting daily with my explorer recently has made me feel very nauseous. i have complained to ford in 2013 and 2014 about the exhaust odor issue but they said i did not have it without testing for carbon monoxide levels. i have this documented in dealer records at ford koons of silver spring. believe this is related to the carbon monoxide issue that ford has refused to fix, and i believe my family and i are developing health problems due to these concerns. i would like to have my car tested for carbon monoxide if possible.

"power steering assist fault" i was driving and attempting to turn and the message "power steering assist fault" came on the steering wheel locked and would not turn at all i was able to reverse back into a parking space avoiding the danger of all the passing cars and pedestrians around

Tl* the contact owns a 2011 ford explorer. when the contact attempted to make a left turn, the steering wheel seized and became difficult to maneuver. the power steering assist fault warning indicator illuminated. the contact was able to drive the vehicle to his residence. the vehicle was not taken to the dealer and was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 52,826.

Strong fume / exhaust smell is present when accelerating onto the highway with the a/c in either recycle mode or normal mode. lightheadedness can be present at times associated with accelerating the vehicle. this exhaust smell has been present for several years, and doesn't seem to go away or change.

Exhaust fumes enter cabin during hard acceleration. condition has existed since new in may of 2011. a/c on or off, recirculation on or off. requires rolling down windows to remove fumes. condition can be duplicated at any time.

All of the windshield top molding and half the right side has blown out over last 2 highway trips. windshield is original and has never been worked on. usually occurrs at speeds of 60 mph or above

Smell of exhaust fumes inside the cabin when accelerating hard (ie, to merge on the freeway etc). have noticed the issue since we first bought it (used) in 2013).

My steering went out on my vehicle while i was driving. my radio and screen goes out several times a month.

Our electricial power assist stops working while driving almost cause and accident has been seen 2 times to be fixed and keeps doing it

Restraints indicator lamp warning light came on and won't go off. i have an appointment setup this friday with my local ford dealership to have it checked out, but when i researched the issue, i found that a ton of people had the same problem. a majority were resolved by fixing a connection under the driver seat.

Tl* the contact owns a 2011 ford explorer. while driving approximately 45 mph, the steering lost power and the power steering warning indicator illuminated. the vehicle was pulled over to the side of the road. the dealer was contacted (tropical ford in orlando, fl) and the contact was advised to tow the vehicle to the shop for diagnostic testing. the contact stated that the failure occurred earlier in the year and was repaired. the manufacturer was made aware of the failure and referred the contact to the dealer for diagnostic testing. the vehicle was not repaired. the failure mileage was 157,000.

Got into my car after being parked for about an hour and console screen never turned on. no handsfree phone connection, no radio, no navigation, no back up camera. did not come back after more than 2 weeks of driving. apim failure and needs to be replaced. ford knew this part was poor because they extended the warranty on it up to five years but would now allow replacement under the warranty unless the apim failed. $1300 repair. applies to ford customer satisfaction program 12m01 and nhtsa id number 10044905.

We have a exhaust smell in the cabin area when the vehicle is running, mostly when the climate control is operating and more so when the rear air is in operation. we have reported it to our local dealer (future ford of roseville ca.) and they have done nothing for the problem. we try to drive with the windows cracked open as if you dont we get burning sensation in the eyes and other irratations from it. we have also tryed to trade off the vehicle and have been offered less than half of what the vehicle blue books for . we would like this problem addresed

My explorer has had an exhaust smell in the passenger area. i have brought it to sears auto and ford dealer and both told me there was nothing wrong, yet i continue to smell the exhaust when i am driving on the highway and up hill, with my ac on. i am worried about this problem since i am now seeing that police and other explorers are having them same problem.

Fumy odor when accellerate

Tl* the contact owns a 2011 ford explorer. while driving various speeds and depressing the accelerator pedal, a strong fuel odor was present in the cabin. when the air conditioner was activated, the odor intensified. the vehicle was taken to sunrise ford of north hollywood (5500 lankershim blvd, north hollywood, ca 91601 (818) 980-9800), but the cause of the failure could not be diagnosed. the manufacturer was made aware of the issue and did not assist. the failure mileage was approximately 166.

Tl* the contact owns a 2011 ford explorer. the contact stated that a strong fuel odor was present in the vehicle. the vehicle was taken to a local dealer, levittown ford llc 3195 hempstead turnpike, levittown, ny 11756, where it was determined that exhaust fumes were present in the rear of the vehicle. the contact stated that the failure was persistent. the manufacturer was notified of the failure and stated that a litigation was currently pending. the failure mileage was approximately 35,000. updated 11/13/17 *bf updated 11/16/2017*js

Got my explorer new in 2011 had exhaust fumes coming in to cabin took to dealer 3 times for that problem happens when accelerating over 3000 rpm strong odor comes into cabin. dealer told me nothing was wrong with vehicle. they said was because it was new eventually would clear up...tired of being stonewalled by ford on this issue. please take action on our behalf you have the power to force ford to fix this issue and make it safe for me and my family to use this suv safely. we cant afford to get a differnt vehicle at this time. please take quick action on this matter i dont want pass out behind the wheel of this truck...

When i drive with the windows closed for any length of time i have to open the windows and many times i pull over to take a breather. i mentioned to a friend today this problem and he told me he had seen the night before that this model vehicle had many complaints as carbon monoxide may be the problem. i had thought about that but dismissed it. it does not happen with my other vehicles. i am going to be very careful now but this is ridiculous. please make ford repair this major safety issue.

The steering has never worked correctly, something just does not feel right with this vehicle. also - the sync system does not work correctly and the screen randomly reboots and is not working correctly. lastly the car system does not recognize when keys are in the car, so every time you go to start the car does not work. how this is unsafe - is in cold weather you have your keys in hand and the car will not start, which means you could be left in the cold and the car will not start. this is not safe.

Exhaust fumes enter the cabin through the ventilation system, upon acceleration and on inclines.

Upon heavy acceleration such as when pulling onto a highway, or passing another vehicle on the road, an exhaust/fuel smell will enter the vehicle and be very noticeable to everyone in the vehicle. this occurs mostly when the air conditioner is on, on recirculation. my wife (primary driver of this 2011 ford explorer) complains of a lot of headaches and i am beginning to wonder if she is getting carbon monoxide poisoning from driving this vehicle daily. we are going to buy a co2 detector to see if this is in fact true.

Tl* the contact owns a 2011 ford explorer. while driving approximately 2 mph, the odor of exhaust fumes filled the vehicle without warning. the vehicle was taken to a local dealer where it was diagnosed that the vehicle was out of warranty. the manufacturer was made aware of the failure and offered to pay a portion of the repair cost. the failure was remedied, but recurred later. the vehicle was taken back to the dealer awaiting further diagnosis. the failure mileage was approximately 50,000.

Sep 3, 2016 3rd incident of power steering going out while driving. first time was one year ago. the steering wheel completely locked while i was making a left turn. i had to use all my strength to "un-jam" it. took it to the dealership for service and they replaced the steering gear. 6 months ago steering went out again while driving with my husband and 3 children on vacation. had the car towed to the closest dealer who "found nothing wrong" with the car and sent us on our way without paperwork even documenting our complaint. 3rd time was a week ago while i was driving with my husband and son. my husband, the tow truck driver and the tech at the dealership had difficulty steering. dealership is replacing the steering gear again. "same fix as last time, but better parts since a year ago" is what i'm told by the dealership. i have no faith in this car and cannot put my family or anyone else on the road at risk. steering locking up while you are driving is extremely terrifying and ford is telling me there is nothing they are required to do because it is not under manufacture warranty anymore. basically, if you buy a ford you have to be prepared to risk your safety and the safety of others on the road. their recall fixes don't fix the problem.

My 2011 ford explorer lost power even though the engine did not die there was no power when pressing on gas pedal. the yellow wrench light came on the panel. i turned the ignition off and waited a few minutes and it restarted. i took it to a dealer and they couldn't get anything to register. i picked the car up anyd before i made it home it lost power again. i took it back in and they still couldn't get anything to register. they replaced the ba sensor fir $500 since my air filter was dirty and could be the cause of problem. a week later the car stopped again. it happened again a few days later and then it stalled 4 times in one day and the engine light came on and stayed. i borrowed a code reader and the code p2111 appeared. i googled this and it shows throttle body. each time i lost power it did not die but ran rough. when i restarted it was a little hesitant to start. at first it happened when i accelerated after going at a low speed but then it happened while traveling 70 mph.

Driving down road at 70 mph the plastic covering over passenger side front pillar came off, flew over car and landed off road behind me.

It start happening yesterday when start my suv after it start on message console i see power steering assist fault and steering wheel get very hard to turn. truck have 78k and don't know if ford dealer will accept that as a recall? i have shut off the car and restart and issues went away. but later on same day when i start the truck it happen again.

My airbag warning light has come on when the engine is running.

Exhaust fumes enter the passenger compartment when the ac is running at highway speeds and at any speed when the engine is taxing ie going up a steep grade.

Strong exhaust odors in the occupant compartment, noticeable when the vehicle is operating at full throttle or when the air conditioner is set to recirculate air. brought in multiple times to ford dealership, had ford repair items specified on their tsb. still noticeable exhaust odor, returned to dealership, dealership verified repairs and stated they could do nothing else. still noticeable exhaust odor coming into occupant compartment.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at slow speeds, the steering wheel seized without warning. the contact mentioned that the failure recurred multiple times and operated as normal after being restarted. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure and the vin was not included in nhtsa campaign numbers: 14e001000 (steering) or 14v286000 (steering). the failure mileage was 120,000.

Went to go drive the suv while doing only 25 mph & it was raving our 3-5 rpm. while drug in the city

2011 ford explorer. consumer writes in regards to personally having solved exhaust smell in vehicle cabin after all attempts failed by dealer and engineering tsb to repair problem. *smd *js

Within the past year we have smelled rotten eggs in the cab of our explorer on several occasions but assumed it was nothing. upon reading an article about an investigation into carbon monoxide seeping into the cab we are extremely nervous. we have two small children. this always happens when the behicle is driving.

Frequent strong exhaust smell in the cab, worse after driving for an extended periods of time at highways speeds then slowing down or stopping and sitting with the engine running

Since i got my explorer in dec 2014 off and on i've had an issue with a foul smell in the car. since it would come and go i just would use more air fresheners when it happened. but recently it has gotten much worse! the smell now is unbearable ,i've been recently dealing with real bad headaches as well. the car only has 64k miles and now after so research i see it's a problem with others also! i never used to like ford before but the look of this one caught my eye. i should've stayed away, this purchase was a huge mistake! until i can get rid of this car my kids will not ride with me in it again. this happens both when i'm driving and when i park after driving. it smells and smoke comes from under the car when i stop at red lights

When driving the vehicle on the highway or when accelerating the inside of the vehicle smells of rotting eggs. from time to time it is smelt when sitting at and idling. this has been an ongoing problem with our 2011 ford explorer.

Airbag light comes off & on when driving. when light is on the airbag will not operate in a crash.

We have exhaust in the passenger compartment when climbing a hill or at a traffic stop when the engine is running, we notice the problem when under accelaration and while using the heater/ac. will open the window when stopped with the car ideling to lessen the smell. have complained to ford but have had nothing done. there is a technical bulliten on the valve cover with a replacement part but ford has not recalled it and will not fix the problem.

We have experienced clearly discernible exhaust gas leaks into the cabin of the 2011 explorer, which are most noticeable when accelerating. we took the vehicle to the local dealership recently, and they implemented a tsb from ford that involved adding small vents in the rear door area. the dealership could not tell us if this would actually resolve the issue. and we have not driven the vehicle since that time, so don't yet know if the problem has been resolved by the tsb implementation.

My steering gear went bad on 1-18-2017 i replaced it at my cost $1,666.73 it lasted about 10 days and went out again.

My 2011 ford explorer had a faulty transfer case, which set me back $2000.00. the issue i was experiencing was a grinding noise in my front end while driving. i would experience hesitation when increasing speeds, as if the transmission was slipping. while going in reverse, the car would stall and the gear would lock. i would have to put the car back in park and try to reverse again, in order to move. mazda has the same issue with their transfer case, which is the same transfer case on the 2011 ford explorer!!!!!!! this car has major issue across the board. i just recently replaced the power steering rack, which was eventually recalled by ford after numerous complaints. the 2011 ford explorer transfer case should be recalled by ford. the transfer case can dismantle and cause a major accident while your are driving!!

When accelerating up inclines or hills or when entering the highway from the acceleration lane or accelerating to pass a strong odor of exhaust gas can be detected in the passenger cabin. the smell is so strong the windows have to be let down to evacuate the cabin of the exhaust gas.

Strong engine exhaust smell in vehicle cabin while driving, during engine operation above 3000-3500 rpm with windows closed and climate control on. outside air on or off seems to make no difference.

While driving and especially after, there is a burning hair smell that is in the car and when you step outside the car it is very strong in the engine. upon learning of the class action lawsuit too late, it helped make sense why i was smelling the "burnt hair" smell when i ran the heater and/or ac. this was anytime i drove the car whether highway driving or around town.

Tl* the contact owns a 2011 ford explorer. when the contact attempted to drive the vehicle, the steering wheel became very difficult to maneuver. the power assist warning indicator illuminated. the vehicle was taken to the dealer where it was diagnosed, but the technician could not find a failure. the vehicle was not repaired. the vin was included in nhtsa campaign number: 14v286000 (steering). the manufacturer was not made aware of the failure. the approximate failure mileage was 60,000.

Driving down the highway in my car lost control. this was really scary. i saw severed craving for weld. the temperature outside was -25. i reported it to the dealer. he refused to help me. now i'm afraid to drive this car. i fear for the lives of their loved ones. date of incident: 27 january 2017 video scene: https://www.youtube.com/watch?v=59m8a1kxypo i'm from russia. hope only on you. my address [xxx] telephone [xxx] i do not wish that even someone hurt. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I started the car and a notice came up: "service power steering now" without warning. i pulled off and the car dragged to the right and into the curb. i wasn't injured. i had to drive it home as is. i was parallel parked by a building. the power steering of the ford explorer is a faulty system and they're quoting me over $2,000 to fix it.

My wife was bringing my kids home from school and had a complete steering failure but was not injured and did not have an accident

My wife has a 2011 ford explorer. it was around christmas when we noticed that gifts in the back storage area were soaking wet. i removed the spare tire and in the spare tire holder was approximately 2 inches of water. i searched water leaks on the internet and was overwhelmed how many people had the same type of problem with there 2011 explorer. i took it to a dealer and filed a claim with our insurance. neither would cover the damage. they both said its faulty seam sealer and was our responsibility. this is so ridiculous. its a 5 year old vehicle.

At start, vehicle shows power steering assist failure and because vehicle is parked, almost impossible to turn steering wheel - started 2 months ago as intermittent problem, then permanent failure now. issue has not occurred, yet, while driving this vehicle. vehicle subject to recall 14v286000 - evaluated in oct 2014 when no faults or dtcs were showing up - dealer said software updated per recall actions - dtc is now u3000 which is the replace gear code. prior evaluation wasno replacement needed then because no faults were showing which appears to be a useless recall action that did nothing to prevent safety issue. even though the safety recall item (dtc u3000) is now occurring 2 years after initial evaluation, dealer & ford will do nothing. why is your recall # 14v286000 so useless? *tr

Tl* the contact owns a 2011 ford explorer. while driving out of the driveway, the steering wheel seized without warning. the power assist warning indicator illuminated. the dealer was unable to locate the cause of the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 146,000.

Tl* the contact owns a 2011 ford explorer. the contact stated while driving 25 mph, the steering wheel failed to move. the power steering warning light was illuminated. the vehicle was towed to an independent mechanic where the contact was informed that the power steering module needed to be reprogrammed. the contact stated that the failure was like the failure mentioned in nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure. the failure mileage was approximately 130,000.

Power steering quit working as i was driving luckily no one was injured called ford just out of recall window recall 15n01 car clearly under mileage since car has 80000 recall is within 150000miles but recall ended 1/16/2021 car is still defective i was not notified of recall when i purchased car

Driving down the road and powersteering gets hard to turn and say power steering assist fault it has happened a number of times

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving approximately 40 mph, the steering wheel suddenly became difficult to turn in either direction. after stopping and restarting the vehicle, the message service steering now was displayed. the cause of the failure was not yet determined. the local dealer and manufacturer were not notified of the failure. the failure mileage was 168,000.

Power steering assist fault code is present and steering is almost impossible. this is already recall 14s06 however my 2011 ford explorer isn't included.

Rear view camera not working properly - repair quoted ~$800 to replace camera

Rear view camera upside-down / mirrored

Apim module went black - no controls, no backup camera / proximity alerts

The ac/heat speed will randomly increase/ decrease to either full or low speed with is clicking sound like your doing it on your own. this will cause my windshield to fog up when cold outside while driving & distracting me the driver the annoying clicking sound coming from the unit itself. this could possibly causing me not to see something coming or in the road causing me to wreck & putting my family in danger.

Vehicle was purchased a couple of months ago and has been fine until today. pulled into the gas station, tire low light came on, pulled over to get air and power steering went out. couldn't get the vehicle steering to work at all.

Tried driving my explorer one morning and i had no power steering control, meaning the steering wheel was very hard to turn and i wasn’t able to pull it out of car port being that said i search more about the issue online and found out that there was a recall for power steering loss. contacted ford to see if the could fix it due to the recall but customer service agent was saying my vehicle did not have any recalls according to the vin of my vehicle, when clearly it has the same problem other vehicles with same issue and with recall letter have.

The car drove fine at 7am - at 8:30 am. i pulled out of my driveway, i was going 45 mph with my 9 year old in the car on a very busy road, all of a sudden the car starting flashing "hill descent control off" then it went to "service advance trac" then "service power steering now" and power steering completely failed. i had to steer the car to the side of a ditch with my 9 year old daughter, and its 26 degrees out. car had to be towed to my repair shop. repair guy states power steering rack is not good and states there is an open recall on 2011 ford explorer for it. i look through service records i show him in 2016 riverhead ford did the work 5 days after i bought the car - he says there is no way it was done otherwise this would not be happening. or, the parts they used to repair it are faulty. i called riverhead ford they can't service the car, or give me a loaner until 1/7/2021 because of covid & told me there was nothing they can do. in the last four years i've replaced the power steering rack, the engine blew 18 months ago, and now the power steering rack again. the car is defective, and i'm lucky my daughter and i are alive. ford needs to address this before someone is killed.

Tl* the contact owns a 2011 ford explorer. the contact stated while driving 40 mph, the steering wheel was extremely hard to turn. the contact needed assistance to get the vehicle off the roadway. the service power steering, traction control and power steering assist warning lights were illuminated. the vehicle was towed to jimmy michel motors, inc. (555 s elliott ave, aurora, mo 65605, (417) 678-5001) to be diagnosed. the contact was informed that the power steering rack assembly needed to be replaced. the vehicle was not repaired. the contact stated the failure was like nhtsa campaign number: 14v286000 (steering) and 14e001000 (steering). the manufacturer was informed of the failure. the contact was then informed that the vehicle was over the mileage and repairs were not covered. the failure mileage was 169,573.

We were turning left in a busy intersection, from a busy street onto a highway, when my power steering went out suddenly. normally i'm the only driver of this vehicle, miraculously my husband was driving and was able to manually steer us home. if this fault had occurred when i was driving, it would have been a serious accident. it's a known issue with ford, they fought many legal battles over it, in my vin does not fall under their recall. they have an field service action for my vin, but it expires at a hundred and 150000 miles. i was less than 4000 miles over that when mine failed. this should be an across-the-board recall for all ford epas systems for the affected years, as they seem to be aware that it is an inevitable failure.

Making right turn at traffic aignal, 8:30 am s/w/c anthem way & daisy mountain anthem as 85086 loss power steering. warning light came on stating power steering assistance loss

Driveing on rt 53 in addison il at 45 mph total loss of steering

The steering wheel locked up when my mom started the vehicle and tried to back up. took it to ford they said a recall was out on this but ford is not covering it.

Tl* the contact owns a 2011 ford explorer. the contact stated while driving 65 mph, the service power steering warning light illuminated and the steering wheel became difficult to turn. the contact was able drive to his residence. the vehicle was taken to hammonasset ford (191 boston post rd, madison, ct 06443; (203) 245-8828), where it was diagnosed with needing the power steering assembly to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was informed of the failure. the failure mileage was approximately 73,900.

While driving down interstate 75 from gainesville fl to loganville ga my power steering pump went out ! thankfully my children were not in the car , but even after pulling over and cutting the vehicle off to try to reset it it did not work!

The battery charging system comes on while drive at normal speed and the steering becomes very hard and then everything shuts down and if you are lucky you might make it off the side of the road. this is very scary as i live in a rural around where you can't always get over in an appropriate area. in the past i could let it set for a minute and restart it and would be fine. recently had to have it jump started for it to run again and then seems fine. just last night/this morning it was so bad that we had to let it sit for several hours before we could get it to jump start it again. i have saw that others have had similar complaints. when i searched my vin number it says there is no recalls but when i was searching for recalls it mentions the power steering as a recall. the recall was prior to me purchasing this unit. i am frustrated and this is a great safety recall that ford should fix on all vehicles. the date entering as event happened was the last event but it started back in may of 2016. *tr

Exhaust fumes in cab under hard acceleration

Diagnose and advised that driver pretensioner is faulty. i have to pay $400 plus to have this replacement. my air bag light is always on with faulty pretensioner it may not go off in an accident.

I had started the car before our trip with the remost start and it warmed up for 10 minutes. we were about 15 minutes into our trip and driving down the i-96 expressway in grand rapids, mi near exit 43 (28th street), 65 mph, 9:45pm, 32-33 degrees outside and raining, rear window defroster on as well as auto temp control at 70 degrees. all of a sudden the rear window loudly explodes inwards and showers our 10 year old daughter with glass (she was the only passenger in the third row) as well as into the passenger compartment. immediately pulled off the highway at the next exit, there was no sign of impact, no snow or ice in the car, no rocks, no bullets. where it occurred there were no overpass or signs over the road (nothing could have fallen on our car). after inspecting the window, it was apparent that the whole window was shattered with a large gaping hole in the lower middle (12" x 18") with most of that glass in the passenger compartment. the rear windshield wiper had came through the hole and was inside the car (but still attached to its outside position). the edges on both sides of the rear window had broken off. *tr

It was a power steering wheel recall but the ford company could not fix it because of over mileage but my understanding it's a recall and i haven't had my ford explorer for about 5 week and i really need it back thank you *tr

My vehicle was in motion on a city street when my power steering quit. the steering just quit. i could not steer my vehicle. it could have easily resulted in an accident. i am so grateful it did not and someone was close by to help me get my vehicle off the road.

There are allot of issues going on with the truck we have just hit around 70k miles, this started a few months ago the passenger back door is not latching correctly upon being closed. the whole electrical system has been faulty for some time now a/c doesn't work correctly/ remotes and lights on car on constantly flickering... happens while vehicle isnt in motion and when in motion

While driving the 2011 ford explorer the automatic steering went out making it impossible to drive and steer. i found that the same situation has happened on multiple 2011 ford explorers. it shows on line there is a recall but the dealership says there is not. we are at 152k miles and we would have needed to be at 150k or less for the repair to be covered. even though online shows a recall for this make and model im told we are not covered. it had to of "happened" while driving and then we notify the dealer. with something as serious as steering gears going out not being covered by a recall makes me sick. it was my minor child driving when this happened. now i must pay 2k to have this repair done when it is something that has multiple reports of it happening including at least 15 related accidents the dealership has confirmed that my vehicle falls under the parameters but because of 2k over the mileage requirement it is not covered.

Tl* the contact owns a 2011 ford explorer. the contact stated that the contact's vehicle was rear ended by another vehicle. the contact also stated that a strong fuel odor was present in the vehicle after the crash occurred. the vehicle was taken to an independent mechanic where it was diagnosed and repaired; however, the contact could not provide information about what component failed and needed to be replaced. the manufacturer was notified of the failure. the failure mileage was approximately 37,000. updated 01/26/2017*ct updated 7/11/18*jb

Tl* the contact owns a 2011 ford explorer. the contact stated while driving in driveway at low speeds, the steering wheel was firm and hard to turn however, after shifting to park and restarting the vehicle, the steering worked as designed. the power steering assist warning light was illuminated. the contact called family ford, inc., (30 nj-183, netcong, nj 07857, (973) 347-3000) however, the vehicle was not diagnosed nor repaired. the manufacturer was not contacted. the contact stated that the failure was like the failure mentioned in nhtsa campaign number: 14v286000 (steering). the failure mileage was 77,022.

As i was in motion driving my service power steering light came on and about 30 seconds later i lost all power steering causing my vehicle to swerve to the left. i was able to stop the vehicle. the vehicle ihas has this issue of loosing power steering in the past august of 2019 and the power steering rack was replaced february of 2018. i have taken my vehicle into the local ford dealership in 2019 and was advised it needed a new power steering rack at my cost! i have since had this issue again november 3rd. i have contacted ford and the dealership in 2019 created a fraud claim for reprograming the climate control module nothing with the issue that i initially brought in with. im scared for the safety of my family in this vehicle and the unethical claim barnes baker automotive of trenton, mo has claimed. my vehicle is not safe to drive at this time and i have concerns that the suspension recall has even been preformed. the recall for the power steering has been performed but, is an ongoing problem for my vehicle. ford is claiming this is not a recall related issue which this vehicle has had a ongoing p[roblem with the power steering locking up. this almost caused an accident!

Power stressing went out along with warning notices of select track service required

My air bag control light came on 3 years, i took the vehicle to the ford dealership a d they discovered the seat belt pretensioner had shorted out. it was replaced at my expense. fast forward to today and the same light is back on for what i imagine is the seat belt pretensioner again! the light stays on from the time the car is started till it’s turned off.

My power steering totally went out. it kept saying power steering fault and just stopped working. then it started saying something about trac terrain fault or something. i’ve only had this car since 2018 and then found out today there was a recall on them for power steering. we bought our car in oklahoma and now live in alabama. the power steering has been weird on me before but turning off the car and restarting it would fix it, but it has went out saying fault while i was going around a turn and i had to brake quickly, throw on my hazards, turn off the car and restart it. but now nothing is fixing it, i had to tow it to my house from an hour away because i was stuck at work at 1am. i am the only person in my family able to work and work about 52hours a week and don’t know i can afford to fix this issue that apparently was known but not fixed in my vehicle before it was sold to me (not your fault, the delearships fault, but they are 10 hours away...)

Tl* the contact owns a 2011 ford explorer. the contact stated that while the vehicle was parked, the contact entered and started the vehicle. the vehicle was shifted into reverse however, while turning the steering wheel the vehicle failed to operate as designed. the power steering warning light became illuminated. the vehicle was towed to the residence. the vehicle was not diagnosed. the contact spoke with a representative at tony serra ford (40905 highway 280, sylacauga, al 35150 (256) 245-5000) and was informed that the vehicle was not under recall. the manufacturer was not made aware of the failure. the failure mileage was approximately 161,000.

Terrain management and service trac light is on and my steering wheel is unable to turn

Tl* the contact owns a 2011 ford explorer. the contact stated while his wife was starting the vehicle, the power steering warning light was illuminated. the vehicle was taken to al packer ford royal palm beach located at 10601 southern blvd, royal palm beach, fl 3341, (561) 790-1100, where it was diagnosed with needing steering box to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however the vin was not included. the manufacturer had been informed of failure. the failure mileage was approximately 81,000.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at 45 mph, the steering wheel seized with the service advance trac warning light illuminated. the contact regained control of the steering wheel and veer to the shoulder of the roadway. the contact turned the vehicle around and drove back to her residence. the vehicle was taken to an unknown dealer to be diagnosed. the mechanic determined that the rack and pinon failed and needed to be replaced. the failure recurred intermittently. the contact referenced nhtsa campaign number: 14v286000 (steering) as a possible solution to the failure however, the vin was not included. the manufacturer was contacted and informed that the warranty was expired. the failure mileage was approximately 160,000.

As a repair shop owner, the vehicle owner stated that there was a strong fuel odor after filling the fuel tank. i noticed fuel stains from the top of the tank so i removed the tank and found fuel leaking from the fuel pump module. i found the steel lock ring retaining the module to the plastic fuel tank had rusted and the resulting rust 'bloom' had crushed the plastic flange causing the fuel leak. i have noticed this on another car ( 2007 dodge grand caravan, vin 2d4gp44l77r250683) just last week with the same issue. after sharing the pictures with a diagnostic discussion group, others have seen this around the country and canada, especially in the "rust belt" states. this issue seems to apply to any fuel system with a plastic fuel pump module and a steel lock ring in a rust prone area.

The steering is knocking when turning when stationary and when in motion. the steering locks in mid turn while in motion.

Hazard lights cut on by theirselves while i was at work. vehicle was parked and shut off. lights will not turn off

Power steering failed for the second time in 4 years

I was getting ready to leave work and i put my car in reverse that's when my power steering assist malfunctioned. it has done that before and i would just put it in park shut it off then restart it and it would be fine. i've talked to my local dealership about getting it fixed because it's a recall only for them to tell me that it's a closed recall. and they didn't tell me that before i brought it in and they're wanting me to pay $77 for the diagnostics test now.

Was backing out of a parking space when i couldn’t turn the wheel and had the power steering assist fault alert come on the dashboard.

While driving with my 3 young kids on a busy road, my water pump failed and catastrophically damaged my engine. my car turned off while driving, with no warning. we were almost involved in a horrible car accident because of this. the car behind me had to make an abrupt stop. had he hit my car, we would have spun because of the force. the water pump fails and because it’s inside the engine, it damages the engine in seconds without prior warning. this type of problem puts people’s lives in danger, especially those of kids. leaves you stranded in the middle of a high traffic street. without warning there is no way we can prevent putting our lives in danger this way. ford states that water pumps should last the life of the engine and its manual doesn’t state that the water pump needs to be replaced after certain miles. repair shop is quoting 6,000 for a new engine.

The steering failed with associated steering fail message while make a low speed turn making it very difficult to control the vehicle.i delivered the vehicle to the dealer as i discovered there was an open recall (14s06 & 15n01) on it for this problem. the dealer stated that although my vehicle vin was subject to these recalls, ford denied the recall coverage as the mileage exceeded program terms by 7,000 miles. further review of fords letter to dealers dated may 17, 2019, the letter stated that the repair would be covered "regardless of mileage or warranty. this was stated in supplement #3 to the safety recall 14s06.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 65 mph, the vehicle loss power steering assist and became difficult to steer. the contact the service power steering warning light was illuminated. the vehicle was taken to an independent mechanic and the contact was informed that the steering column needed to be replaced. the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. sterling mccall ford located at 6445 southwest fwy, houston, tx 77074, (281) 588-5000, was contacted and made aware of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 180,000.

Vehicle turns off automatically while in motion. complete shut off

I have a 2011 ford explorer limited, at random times while driving it will make a grinding noise, the vehicle will slow down and then the traction control lights will flash. if the traction control lights stop flashing the vehicle will pick up speed and drive normal but if the traction control light continues to flash for a long time eventually the traction control system will disable and then the warnings lights will say service advance trac and collision warning malfunction warning. if i let the vehicle sit for hours it may reset but it has continued to do so at random times and speed. *tr

There is currently a recall for ford explores 2011-2013. the recall is listed as 14s06. i was told by for customer service that my vin number is not covered in that recall. i would like to appeal that. in january 2020 my power steering failed and my vehicle had to be towed to a shop and the steering rack and assembly had to be replaced. this cost about 3k in out of pocket costs for me to repair. less then 3 months later my power steering failed again. this resulted in my vehicle having to be towed to the shop again i was then told that the power steering control module needed to be updated and it was another almost $400 for them to update the module. all of the above issues are the same issues listed in the recall under 14s06. the only issue is my vin number is not associated with the recall. i'd like to appeal the decision that did not include my vehicle in the vin listing for this recall. *tr

When turn car on power steering fault light comes on and i can not turn steering wheel. like it is locked up. try numerous times by turning car off and nothing changes. i was in my work parking lot trying to back out of a parking lot when it happened. *tr

Power unit assist fault. power steering failed with my wife driving and she was lucky to not have an accident. i found that there is a recall that was issued for this year and model but for some reason our vehicle is not included in this recall. it is the exact issue as specifed in the recall. my wife was driving on back from the store when this failed. she was able to pull off the road with some effort and noticed the fault light on the dash. she called me and i told her to stop and restart the car. she did but the fault still shows. the car is almost impossible to drive in this condition and a safety hazard.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving approximately 8 mph, the vehicle loss power steering assist without warning. the contact turned off the vehicle, and when restarted the power steering fault message illuminated. the vehicle was driven to murray ford of kingsland (2030 ga-40, kingsland, ga 31548). the contact was informed that the failure was previously covered under a customer satisfaction program however, the mileage was exceeded. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 165,980.

When driving on the highway and my vehicle reaches 50mph, i experience hesitation and/or a putting sensation that continues until i accelerate to 60mph or drop to 49mph or below. when i took the vehicle to koons ford of baltimore for service, they determined that the problem stems from the fact that oil has been seeping into my air intake system and saturating my air filter. i was told that it is due to the design flaw on the factory installed valve cover gasket. i learned that the issue occurs on several ford vehicles including 2011-2013 explorers as the defective valve cover was used on those models at the time the vehicles were manufactured. in order to correct the problem i would need to have the existing valve cover replaced with a newly designed valve cover that was specifically created to resolve the oil leakage/oil seepage issue. my aftermarket warranty will not cover the repairs as they define the replacement part as "betterment" to the vehicle or installation of an upgraded part. according to the service advisor at koons, the valve cover installed when the vehicle was manufactured is obsolete and would not resolve the issue even if it were still available. i must have the newly designed valve cover installed in order to prevent further damage, stop the oil from seeping in and around the air intake system and throttle body and to also prevent contamination of the mass airflow sensor. the cost for the repairs is approximately $700. i contacted the ford corporate office and learned that they couldn't or wouldn't be of any assistance. the customer service representative at the corporate headquarters advised me to file a complaint with nhtsa.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle overheated and loss motive power. the contact stated that when the vehicle was designed, the water pump was placed on the inside of engine. the contact stated that when the water pump failed, coolant entered the engine which caused the vehicle to stall. the vehicle was not repaired. jefferson motor co inc, located at 141 lee st, jefferson, ga 30549, (706)367-5217, was contacted however, the vehicle was not diagnosed. the contact was informed that the engine needed to be replaced at a cost of $8,000. the manufacturer was notified of the failure. the approximate failure mileage was 136,000.

The interface module on ford explorer stop working and hazard lights stay on and only fix and by a dealership

My son was driving and made a u turn on a city street and during the end of the u turn the passenger control arm snapped nearest to the wheel. the car did not hit a curb or run over anything to cause the break. the local police dept, tow truck driver and myself inspected the area and there was nothing that was "hit" to cause this. once the mechanic was able to look at the control arm when it was on the hoist they pointed out to us that the metal control arm was defective when it was cast or wasn't fabricated correctly. the metal was less dense and more hollow on one side of the break than the other side. the break was a clean break without jagged edges. this was the cause of the broken control arm. we where lucky since my son drives the freeway at 65mph speeds almost on a daily basis and if this front control arm broke at those speeds he would have lost control of his car and cause a major accident and there could have been a loss of life. we had routine maintenance work done on the car in october and the mechanic said he saw nothing wrong with the car then and suggested that since the driver side control arm was also an original part and probably cast at the same time and using the same methods that it was only a matter of time before the driver side control arm gave out similarly. we opted to pay the added cost to replace both front control arms since our son's safety is paramount.

Lack of power steering assist, the steering effort is greater, especially at low speeds. after an appointment (for recall) the vehicle is complete lack. the vehicle was not repaired and not drivable and they're asking for 5.0 hours of diagnostic.

Tl* the contact owns a 2011 ford explorer. the contact stated while his wife was driving at 35 mph, the brake pedal had to be pumped several times before the vehicle came to a stop. there were no warning lights illuminated. the vehicle was taken to an independent mechanic and was informed the extended travel play needed to be replaced. the contact stated that the brakes were replaced twice however, the vehicle still experienced the failure. the vehicle was taken to local dealer (shawnee mission ford located at 11501 shawnee mission pkwy, shawnee, ks 66203), and the service manager was informed of the failure. the vehicle was not diagnosed nor repaired. the manufacturer had been informed of failure. the failure mileage was 140,000. the vin was not available.

Tl* the contact owns a 2011 ford explorer. the contact stated that the after starting the vehicle the front windshield wipers independently activated causing a visibility hazard to the driver. the cause of the failure was not determined. the local dealer sam scism motors (5019 flat river rd., farmington mo) and the manufacturer were both notified of the failure. the failure mileage was 170,000.

Tl* the contact owns a 2011 ford explorer. the contact stated while driving at approximately 55mph, unknown warning lights illuminated and the power steering failed. the contact was able to drive the vehicle safely home. the contact scheduled a diagnostic appointment at a dealer (finley motors 942 3rd st se, mayville, nd 58257). the vehicle was not drivable. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage 170,000.

We've had our 2011 ford explorer for less than a year. we bought it used with approximately 130,000 miles on it, it now currently has approximately 190,000 miles. we were about to leave our house, so the explorer was stationary at the time. i started it up and immediately an error popped up on the dash for "power steering fault" and "advancetrac" warning. i attempted to drive the vehicle, but without power steering i would be putting my family and myself in danger. luckily this happened while the vehicle was stationary. if my wife were out driving and this happened, it could have been very bad for her and my kids. we set up an appointment the ford dealership in our town, they found that the power steering rack needed to be replaced and told us that it would cost ~$2100. i told them it should be covered because of a recall i found online for this problem. they told me to call ford customer service. my wife called and they told her there was nothing they could do. i proceeded to call back the ford customer service and spoke to a rep. after getting the run around he finally gave me a case number to give to the ford dealership, expressing that this would be fully covered under a field service action #: 15n01 for epas steerring efforts, with no cost to me. i gave the case number to the ford service rep. today i get a call back that the case number is declined by ford because our vehicle has over 150,000 miles on it. we never got a recall notice in the mail or a call from ford mentioning the recall before the 150,000 mile deadline. we've had this vehicle for less than a year and still owe $8000 on it, and ford wants $2100 to repair a part that they knew was a common problem.

Experienced loss of electric power steering assist while driving on winding mountain road within 11 months of having recall 14s06 performed on vehicle. was informed by ford service that cause was failure of part replaced to resolve recall 14s06.

After driving for a little while and then stopping at a stop light i smell exhaust coming in through the vent.i only notice it when at a stop.

Tl* the contact owns a 2011 ford explorer. while driving, the check engine warning indicator illuminated. the vehicle was taken to jones ford casa grande (1932 n pinal ave, casa grande, az 85122, (520) 836-3100) where it was diagnosed that the engine block was mixing with the oil. the vehicle was repaired. on another occasion, the power steering was locking consistently, and the interlock and advancetrac warning indicators illuminated. the failure recurred. the vehicle was taken back to the same dealer and was repaired again. the contact stated that the power assist warning indicator illuminated. the vehicle was towed to the same dealer where the gears and alignment were reset. the contact also mentioned that the check engine warning indicator continued to illuminate. the vehicle was taken back to the same dealer where it was determined that an unknown part needed to be replaced. the vehicle was repaired, but the failure continued. the contact stated that the fuel filter neck assembly also needed to be replaced. the evaporator canister was replaced and the technician informed the contact that the fuel tank was leaking fuel. the vehicle was not repaired because the fuel tank was no longer manufactured by ford. the contact stated that the vehicle remained at the dealer and was not repaired. the manufacturer was not made aware of the failures. the failure mileage was approximately 48,000.

Tl* the contact owns a 2011 ford explorer. the contact stated that water from the moon roof caused the windshield to freeze. the vehicle was taken to levittown ford (3195 hempstead turnpike, levittown, ny 11756, (516) 336-4718), but was not diagnosed or repaired due to the cost. the manufacturer was not made aware of the failure. the failure mileage was approximately 47,800.

Tl* the contact owns a 2011 ford explorer. while driving 55 mph, the power steering assist fault warning indicator illuminated and the steering wheel seized. the vehicle was powered off and restarted, but the failure recurred. the vehicle was towed to the contact's residence. the contact called bedford ford lincoln (6985 lincoln hwy, bedford, pa 15522, (814) 623-8154) and scheduled an appointment. the manufacturer was not made aware of the failure. the failure mileage was approximately 153,494.

Power steering quit working. vehicle console displayed “power steering assist fault”. ford dealership would not repair since our vehicle was over 150,000 miles. mileage was 175,000 when it stopped working.

Loss power steering, steering wheel locked when attempting to back up from parking space. could not steer wheel in the direction to back out of the parking space.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the accelerator pedal was depressed; however, the vehicle was sluggish and lost power. also, the brakes and steering became inoperable and the oil pressure and check engine warning indicators were illuminated. the contact also heard an abnormal cranking noise. the vehicle was towed to an independent mechanic who stated that the water pump failed and oil was in the coolant. the dealer and manufacturer were not contacted. the failure mileage was 131,000.

Tl* the contact's wife owns a 2011 ford explorer. while driving 10 mph, the steering wheel seized and the power assist warning indicator illuminated. the vehicle was towed to the contact's residence and then to randall ford (5500 rogers ave, fort smith, ar 72903, (479) 452-1311). the dealer stated that the power steering rack needed to be repaired before reprogramming the module, and that the vehicle was over the warranty mileage. the vehicle was not repaired. the manufacturer was made aware of the failure and the contact was informed that anything outside of the recall repair would have to be paid out of pocket. the failure mileage was 151,000.

Loss of power steering. there is a recall for this concern for my model year but my vin is not included.

There is a extreme exhaust smell that comes in my truck whenever i turn the heat on. the excessive fumes are causing my children and me to experience dizziness and headaches. the smell only comes in the truck when the heat is on. the smell is still strong even when i crack the windows. it's unbearable at this point and i'm afraid i mat experience an accident, because i'm become so lightheaded. the fumes are still excessive whether the truck is sitting or in motion.

Tl* the contact owns a 2011 ford explorer. while pulling out of the driveway in reverse, "power steering assist fault" appeared on the message center and the vehicle lost power steering ability. the contact drove the vehicle to roush ford (5575 keim cir, columbus, oh 43228) where it was diagnosed that the electronic power steering failed and needed to be replaced. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 150,000.

Tl* the contact owns a 2011 ford explorer. when the vehicle was started, the steering became difficult to turn and the power steering assist fault indicator illuminated. the vehicle was not taken to the dealer or an independent mechanic for diagnostic testing or repairs. the manufacturer was notified of the failure. the approximate failure mileage was 68,000.

Tl* the contact owns a 2011 ford explorer. while exiting the highway at 35 mph, the power steering stopped working and the vehicle was extremely difficult to turn. the contact managed to drive the vehicle home. the vehicle was driven to park ford (400 west ave, tallmadge, oh 44278, (330) 633-6222) where they wanted to charge for diagnostic testing. the vin was included in nhtsa campaign number: 19v435000 (suspension); however, the dealer did not mention this to the contact. the manufacturer was not notified. the failure mileage was 158,060.

While driving and while just starting the vehicle, the power steering and terrain management systems ding loudly on the left side of the display while telling me i have an error. while driving, the power steering did go out briefly but came back.

Strong exhaust smell when you start the car and then again when you accelerate to get on to the highway. intermittent smell as you are driving. it doesnt matter if you are sitting still or on the highway, you will inevitably smell the exhaust. i have been having health issues with my heart that we now believe are related to the carbon monoxide from these fumes.

Tl* the contact owns a 2011 ford explorer. while attempting to reverse from the driveway, the "power steering assist failure" message appeared on the message center. the contact turned off the vehicle and it restarted normally. the contact stated that the failure began approximately two months ago and was becoming more frequent. the vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 83,000.

I lose power steering when i turn the car on and have to turn it off and back on to regain power steering. this has occurred multiple times throughout the last few years.

Tl* the contact owns a 2011 ford explorer. the contact received a recall notice for nhtsa campaign number: 19v435000 (suspension). while the contact's husband was driving 35 mph, there was an abnormal vibration and the steering wheel became stiff and inoperable. the vehicle was restarted, but the failure recurred. in addition, the "service power steering" and "service power steering assist" messages were displayed. the vehicle was taken to barnes-baker automotive (1406 oklahoma ave, trenton, mo, (660) 359-4461) where it was diagnosed that the rack and pinion needed to be replaced and the steering unit needed to be reprogrammed. the vehicle was repaired; however, the failure recurred. the manufacturer was contacted and did not assist. the failure mileage was approximately 124,000.

Strut mount bearing failing affecting the steering of the car.

I started my car and tried to back up but it was like the power steering was out.i couldn't move the steering wheel and a warning came up, power steering assist unavailable. i turned the vehicle off and it worked. it happened to me 3 times yesterday and on the 3rd time it took several times of turning the vehicle on and off.

Right front axle/control arm failing (snapped cleanly in 2) 3 times within 2 years. first time may have been subsequent to low speed front end collision. second & third times driving less than 25 mph with no collision until after hearing the snap & subsequent loss of steering. second time failure occurred while accelerating from a full stop & turning left on a city street.third time i'd been driving straight approximately half a mile on a city street with speed no greater than 25 mph. last two replacement/repair done by progressive insurance certified repair facility.

My 2011 ford explorer was in motion on a city street when the water pump immediately failed. this happened without warning. there were no check engine lights or warning signs. my temperature gauge shot up and my engine seized. the engine is unable to be turned on at this time.

I recently got the 2011 ford explorer.i keep getting this odor smell when i first start the car and accelerate.it lasts for 5 minutes,then it goes away. also, i recently started getting this vibration through the gas pedal on highway speeds.the car will shake sometimes.when i brake from highway speeds,my car shakes.i have brought it to ford twice and they charge me $2000 to replace parts,but the problem still persisted.other garage cant seem to figure out whats causing it.

Tl* the contact owns a 2011 ford explorer. the contact stated that there was an abnormal fuel odor coming from the passenger side. the contact became nauseas from breathing in the fumes and their nose burned from the inside, which was a distraction to the contact's health and concentration during driving. medical attention was not received. the contact called bowditch ford of hampton (11291 jefferson ave, newport news, va 23601, (800) 735-2211) where an appointment was scheduled for july 19, 2019. the manufacturer was not made aware of the failure. the failure mileage was 67,480.

My 2011 ford explorer power steering stopped working and when i looked up the recalls i saw there are 6 recalls on the 2011 ford explorer. one of them is the power steering (14e001000) but when i called my explorer is not part of that recall.

"2011 ford explorer carbon monoxide poisoning concerns recall" accident occurred on may 14, 2019 at houston, texas i slept off while driving and ran into another vehicle who stopped at a stop light waiting for the green light to turn on. i was not able to stop at the stop light because i slept off because of carbon monoxide poisoning. i had no reason to experience such. i was also, constantly smelling fuel coming into my 2011 ford explorer. the car i ran into and mine were seriously damaged. the police came and wrote a report on the accident. on two different more occasions, same things happened to me, but luckily i did not run into any other car or damage my car. it was at this juncture that i started talking with friends and family members about my repeated sad experience driving my 2011 ford explorer and was informed by one of my family members that there was a nationwide recall on ford explorer because of carbon monoxide poisoning concerns. i directly verified and discovered it was true. i then wasted not time to call, mac haik ford motor company, houston, texas and complained about my experience driving my 2011 ford explorer and question why i was not on time, officially informed about the 2011 ford explorer carbon monoxide poisoning concerns recall. they apologized and asked me to bring in my vehicle to be fixed free of charges. i took my vehicle to mac haik, where the fixed only the recalls and not the over five thousand dollars body and internal damages my vehicle sustained. my question now is how can i get ford motor company to fix my damaged vehicle and the other vehicle i ran into because of the effects of carbon monoxide poisoning which i suffered while driving my 2011 ford explorer, free of charges? *tt *tr consumer stated car was repaired, free of charge. “parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”*jb

Numerous repairs to airbag system. airbag light is on and previous repairs include, seatbelt tensioner, sevreral jumpers around the connection underneath drivers seat, as well as some kind of programming in the computer system. ive owned the vehicle since it was brand new and it has been in dealer at least 6 times for aiirbag issues. please do a full inspection of the airbag sytem including faulty wiring harness!!!

I have had this truck for ruffly 3yrs. when i first bought the car something was wrong with it immediately.... i was driving to the mail box after getting home from about a 30min trip. the whole car cut off lights were dim in the car, steering had locked very hard to turn... automax in killeen took the car in for service. had the new purchased truck for a month and 2 days. their service team told me it was the battery. i felt other wise and no longer wanted the car. but of course by this time all paperwork had went through to the bank......drove the truck fine for about 8months, then broke down the same way as the very first time but on a bridge this time...... this time around i was told it was the engine, got a second opinion, said person said water pump. i fixed the water pump. now guess what??? its actually the engine.... i am blown away by how many problems i have had with this ford explorer..... i thought i was making a great purchase going with a ford. this truck sat in the driveway for a year while in nursing school..... i am lost and at my wits end..... when i look for recalls all i am seeing is suspension issues or towing.... when i talk to mechanics they say these models are know for bad engines, thus is another reason why the 2011 ford explorer engines are more expensive..... i am looking for help. has anyone else had these same issues. i owe 14000 still on this truck and how could it need a new engine already?

Airbag system malfunction light comes on and off seemingly randomly. no correlation to temperature or humidity. no correlation to being in motion or stopped. sometimes it stays on for long periods of time (i.e. months). based on research i've done, it seems that when the airbag indicator is lit, the entire airbag system is off. this is a major safety issue. after about 1 month of it being on steadily, i had it fixed at the dealership, franklin ford, in franklin, ma. they fixed it through a tsb where connectors were cleaned and re-greased with dielectric grease. this fix lasted about 1 year. after this time period the airbag light came back on, again intermittently and randomly. again, after about 1 month of steadily on, i took it back to the same dealership, where it was diagnosed to be the same issue. the vehicle was repaired using the same tsb method. this leads to a logical assumption that this fix is only temporary and i will continuously need to have it repaired. i've read accounts online of several other users experiencing this same issue.

Started the ford and the backup camera was not functioning. also noticed the 'sync' screen was blank, climate controls were not visible (functioning) as well as the radio system was not functioning. went out and started the suv in my driveway, everything was correct when i returned home the night before.

Tl* the contact owns a 2011 ford explorer. the contact stated that the infotainment screen was not illuminated. the vehicle was taken to j. o. williams motors (419 e broadway ave, gladewater, tx 75647, (903) 845-2222) where the contact was informed that the accessory protocol interface module (apim)needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that the warranty regarding nhtsa id number: 10053471 (equipment, equipment adaptive) was closed. the failure mileage was unknown.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the steering wheel seized and 'repair power steering now' illuminated on the instrument panel. chastang ford (6200 n loop e fwy, houston, tx 77026, (832) 460-5343) was contacted and stated that the warranty was expired due to mileage. the vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. the manufacturer was not made aware of the failure. the failure mileage was 159,754.

Power steering has previously been recalled, software was updated but then ultimately power steering failed, ford sent out supplemental recall and extended warranty to repair steering issues yet that is disregarded after 10yrs or 150,000 miles whichever comes first for the vehicle. i, like many, experienced failure after 150,000 miles, 156k to be exact. it's pathetic that ford will not back their own vehicles past 150,000 miles. aside from the steering failure our current 2011 explorer looks brand new, it's a shame that ford turns their backs to you and lays the repair cost on the consumer knowing that it has been an ongoing issue for some time. i spoke with ford customer service to no avail, they will not do anything for you past 150,000. sadly this is my wife's vehicle that transports our kids. ford knowingly puts consumers in danger by not honoring their recalls or extending them for the lifetime that the vehicle is in use. even after the first software update they performed on the car the power steering would not turn on here and there, eventually it stopped turning on entirely. ford is not built tough like they preach, they are built poorly and their backs are turn towards the consumers when issues arise. such a frustrating experience.

Tl* the contact owns a 2011 ford explorer. while driving 35 mph, the steering wheel became difficult to turn. the contact stated that the power steering assist fault and service advancetrac warning indicators illuminated. the contact turned the vehicle off and on multiple times, but the steering failure continued. the vehicle was towed to the contact's residence. the contact called bluebonnet ford lincoln (located at 351 n interstate 35 frontage rd, new braunfels, tx 78130, (830) 606-8011) and informed them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 191,000. *dt consumer stated no recall under her vin#. advised to make a report to get ford to pay due to malfunction of a power steering. vehicle is sitting in driveway.*jb

Driving 25 to 30 mph when the steering wheel became difficult to turn,.call dealer ford al piemonte and make and appointment but they say is not a recall ,they didn't repaired as yet.( what can i do?) in melrose park illinois. i took this truck for a recall in 2017 for the same problem and at that time they fix it not this tme.

We had just got to church’s and after we were done and walked to the parking lot where our vehicle was parked the steering power assistance fault (in spanish) warning pop up and the steering wheel became super stiff/hard to moved my husband tried to turn the vehicle on and off several times but nothing we had to tow our vehicle home and now it’s useless. this warning message pops up every now and then and by just turning the car off/on a couple of times it goes away but this time it didn’t. please fix this

Almost wrecked vehicle the other day. out of no where, no control of steering/back end of car. back end feels like driving on ice. fishtailing and then whole car feels out of control. wheels squeal when turning, changing lanes. steering wheel cocked at 2 o'clock position. drive over railroad tracks, bumps, cracks and back end sways out. traction control on but isn't responding. car with swerving lines behind shows on dashboard. i saw recall notice 19s17 for suspension issue. this seems to be what i am experiencing but my vin# isn't listed. this is very dangerous, afraid to drive vehicle.

About a year ago, we noticed a squeaky noise in the front of vehicle each time we would accelerate, hit a bump, or make a turn. took it to my mechanic who replaced parts in the front suspension of the vehicle. took care of most of the issue but still occasionally squeaks as we brake. i believe there is an issue with the front suspension of this vehicle.

I noticed that my wheel well where the spare tire is stored, had water in it about 2 inches deep. i removed the 3-4 drain plugs and allowed water to drain out and time to dry. i think it has been leaking a while because the tire jack and wheel well had obvious rust. then i noticed a smell of mildew in the rear of the vehicle and several items in the rear cargo area were damp. since then, it is apparent there is a water leak in the rear. it only happens when it rains.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at various speeds, an abnormal fume odor was inside the vehicle. the engine warning light illuminated. an independent mechanic diagnosed and recommended to repair the exhaust system. the vehicle had not been repaired. the manufacturer was made aware of the failure. a dealer was not contacted. the failure mileage was 110,000.

Se cuela agua y baja por los cinturones de la tercera fila, se llena de agua el compartimiento donde va la goma de repuesto.

My 2011 ford explorer has about 89000 miles on it. twice recently the power steering has gone out and it has been impossible to steer the car. both times this has been while the car is not moving. it was cleared by turning off the engine and restarting the car. the local ford dealership says they can not find anything wrong and no error code was found. we were told to drive the car and if it happens again do not shut off the engine and call to have the car towed to the nearest ford dealership. this seems like a very dangerous and life threatening way to treat this problem. why can't ford own up the problem since all of these complaints are piling up and not leave us consumers at such risk. surely by now they must have some idea what the problem is and how to fix it.

Tl* the contact owns a 2011 ford explorer. the contact stated that the vehicle decelerated independently while driving on the highway. consumer stated vehicle stalled and could not turn the steering wheel. the contact lost control and swerved wildly, but managed to pull the vehicle over onto the shoulder. there were no warning indicators illuminated. the vehicle was towed to gene langley ford (3500 eastend dr, humboldt, tn 38343, (731) 784-9311) where it was diagnosed that a new motor needed to be installed. the vehicle was not repaired. the manufacturer was made aware of the failure, but did not assist because the vehicle was out of warranty. the failure mileage was 130,575. *bf*jb

When we take a drive in our ford explorer- our children are getting nausea and vomiting. this has become a constant problem-even on short drives of 30 minutes or less. they complain of headaches as well. we have had to go to the doctors just to get anti nausea medicine hoping it would help, but- it hasn't. there is an emissions problem with our vehicle that is causing major sickness with our young children- ages 11, 8, 7 and 2.

This vehicle was in for a recall for the electrical power steering. recall was done on the vehicle in 2014 now in 2019 at 150,000 miles and again the same problem only this time it cost me $1,800 to get fix just to have the same problem recur 3 times. i also got into an accident. this is more than a safety issue and i notice a lot of people complaining about the same thing. when will ford decided to address this issue!

Tl* the contact owns a 2011 ford explorer. while driving in the rain with the sun roof in the closed position, water leaked from the sun roof into the cabin of the vehicle. the vehicle was not diagnosed or repaired. court st. ford (558 william latham dr, bourbonnais, il) was notified of the failure. the manufacturer was not contacted. the failure mileage was 55,000. *tr*jb

Tl* the contact owns a 2011 ford explorer. the contact stated that the power steering seized occasionally and the power steering assist warning indicator illuminated. the contact would have to turn the vehicle off and back on for it to resume normal operation. lake keowee ford (859 by pass, #123, seneca, sc 29678, (864) 888-3600) was contacted and stated that the vin was not included in a recall for the power steering assist. the vehicle was not diagnosed or repaired. the failure recurred. the manufacturer was made aware of the failures. the failure mileage was 108,000.

Tl* the contact owns a 2011 ford explorer. every time the accelerator pedal was depressed, fumes entered the cabin of the vehicle. the vehicle was taken to summerville ford (9700 dorchester rd, summerville, nc 29485) for an evaluation and it was determined that it was performing according to specifications. the vehicle was not repaired. the manufacturer was notified. the approximate failure mileage was 135,000. *bf *as

When you shift the vehicle in park, the parking sensor does not always recognize the shift thus leaving a message on the dashboard/screen saying “shift to park.” to correct the issue you have depress the shift lever over and over to get it to shift in park. this is a known problem on the blogs, amongst various ford owners.

While on the highway at about 80 mph the gauge cluster screens showed a “power steering fault” and a “traction control failure” error and it caused the steering wheel to stiffen up moving only about less than an inch, we pulled over to the side of the highway and shut off the car and then we turned the car back on and it started working just fine until the same exact scenario occurred for the second time. a few days before the power steering error and traction control error popped up on the gauge cluster at a red light, the steering was very stiff and allowed for limited movement. the power steering and traction control error occurred twice at stoplight and they both went away by turning on and off the car. all of this happened after we sent the car to a mechanic to get the power steering module checked and replaced after the car left us stranded as the power steering had previously failed entirely on us. this has been an ongoing issue with this car for about a 5 months and it’s been an absolute headache!!!!

Randomly has a awd fault warning. loses trans power. requires stop. shut off & restart. dangerous! has happened of freeway several times. dealer found no record saved???? just happened again yesterday!!!

Engine damage due to overheating. regular and required oil changes are documented and implemented as scheduled. no other engine or vehicle malfunctions during the course of ownership, except regular oil changes and tire replacement. however, on may 15, 2019, vehicle sensor notified oil change needed. five days later vehicle stalled at local motel due to decreased power, rocking motion of car and luckily we were able to slowly turn into local hotel to cut off engine and get to safety. after 2 hours of letting vehicle set and cool down, local mechanic, checked and said we had enough oil in vehicle and not sure what happened. was able to drive vehicle home, with no sensors on dashboard alerting us to any further problems. three days later, with no visible sensors flashing, car began to exhibit rocking motion not sputtering motion as i began to pull out in four-way intersection, and approaching traffic heading my way. then suddenly, car regained power and was able to continue to proper lane as if nothing was wrong. after traveling another 1.6 miles, car just starting losing power, check engine, low oil pressure light, temperature light warning all appeared suddenly. i was able to drift in middle lane in front of dealership where vehicle was purchased. i immediatedly turned vehicle off and walked to dealership to get help in moving vehicle off the road. after 3days of waiting, duncah dealership in christiansburg, va, notifed us that head gasget was cracked and over 7,000 repair bill was needed to fix engine repair. as noted before no major problems has ever been repaired or replaced regarding this vehicle. during the two incidents regarding the vehhicle losing power, without no visible vehicle sensor notifications is of great concern to us regarding our safety in driving our vehicle. thankfully, we weren't on a major highway.

Tl* the contact owns a 2011 ford explorer. while driving various speeds, the power steering malfunctioned and the steering wheel seized in a position that made it difficult for the contact to maneuver the vehicle. sentry ford (4100 mystic valley pkwy, medford, ma 02155, (781) 395-6400) was contacted and stated that there were no recalls for the power steering; therefore, the contact would be responsible for the repairs. the manufacturer was not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 100,000.

Tl* the contact owns a 2011 ford explorer. while the contact's wife was driving 35-40 mph, the engine began to shudder. the contact's wife drove into a parking lot and the engine shut off. an independent mechanic arrived at the scene and diagnosed that coolant leaked into the engine and the engine block or head was cracked. the contact called willow brook (7301 kingery hwy, willowbrook, il 60527, (630) 986-5000) and was informed that the vin was not included in a recall. the vehicle was not repaired. the manufacturer was made aware of the failure and did not assist. the failure mileage was 120,000.

"service power steering" warning light came on, code was for left steering control module. one week later, power steering was intermittent, then went out completely. took in to ford dealership, code for safety recall 15n01 came up, ford dealership says my vehicle is covered under recall but ford motor company refuses to fix, stating "no household loyalty", because i've not purchased a ford brand new. when calling ford about the issue, they say they "will stand behind the ford dealerahip in their decision"; yet now that the dealership is ready to fix and waiting for the authorization code from fmc, fmc will not stand behind the dealerships decision.

There was a recall 14e-001/13s14, they reset my computer did not replace the part which finally failed when i was driving making steering extremely difficult had i not been familiar with manual steering it could have caused a terrible accident. in order to fix the problem i had to replace the part that was part of the problem and the reset on computer which was the only thing done. this is a dangerous practice of quick fix to override the system to protect a bottom line not the buyers of ford vehicles. had they replaced the part instead of resetting my computer this would never of happened.

My 2011 ford explorer has about 140000 miles. several times prior the power steering has gone out and have not been able to steer the car. this as occurred while the car is not moving. it was cleared by turning off the engine and restarting the car. serramonte ford dealership says are error codes found and the estimated cost will be over $2,300. the car is not drivable and i ma still making payments on this car as i purchased used from dealership about 2 yrs ago. this is a very dangerous and life threatening way to treat this problem. why can't ford take accountability of this pproblem since all of these complaints are piling up and not leave us to die with our families. surely by now they must have some idea what the problem is and how to fix it. the problem as recall code of 14s06 & 14v-286 and not very many vin#'s are being added to this same recall. please ford! help us from not dieing in your vehicles. please! the average american cannot afford to repurchase cars when they defective. i am a single mother of 3 children and 2 with special needs. please help us resolve this issue.

My wife started getting the code on her display that the power steering was at fault! then it would reset and work, this happened a couple of times! we were out to eat and go in the vehicle and started home. when this happened again while going down the highway! i was able to get it to the side of the road and had to have it towed from there!

While driving on highway 80 near donner pass in california the "traction control unavailable" light came on with "check power steering" light. steering wheel resistance increased as if power steering was beginning to fail. about 15 minutes later while driving in a snowstorm the red "service power steering immediately" light came on and the power steering totally failed making controlling the vehicle extremely difficult. the fact that this failure could happen at any time and in my case during white out winter conditions is incredibly dangerous and i felt lucky to not to have gotten into an accident as a result. i have read so many reports of this same power steering failure and am surprised that no recall action on this vin has been initiated. contacted ford dealerships who say that since no "error" code is present they will not correct or repair the issue. hopefully the nhsta will finally initiate a recall before someone dies from this problem.

Tl* the contact owns a 2011 ford explorer. while driving 65 mph and attempting to make a turn, the power steering warning indicator illuminated and the vehicle continued to drive forward. the vehicle ran off the roadway, which caused the front passenger side wheel and tie rod to fracture. there were no injuries. the vehicle was driven to beechmont ford (located at 600 ohio pike, cincinnati, oh 45245, (513) 752-6611) where it was diagnosed that the power steering control module software needed to be updated. the vehicle was repaired; however, the failure recurred three times. the manufacturer was notified of the failures. the approximate failure mileage was 100,000.

I was leaving to work and the steering was hard .the car was stationary , it marked power steering assault.im pregnant and i'm afraid to crash while driving.

My 2011 ford explorer only has 104k miles. in october of 2018 the car repeatedly shut off while driving home from work with no indication that anything was wrong. the next day it happened again, when i got it to finally turn back on the check engine light came on. i took it in to be checked and was told the antifreeze has spilled into the engine and we would need to replace the entire engine! i bought this car brand new and have had numerous problems including the steering lock recall as well as needing the radiator replacement in the first 3 months of my purchase. also, no indication prior to those incidents either! i currently have this car sitting in my driveway and no answers from ford. the cost to fix is over 6k! i noticed a recall being issued for this problem, however my model car is not included! this should include all ford vehicles.

Was driving the car and as soon as we pull in the parking lot the engine light came on and the car won’t move. it was towed to ford mechanic and they said the water pump was fault which made the coolant to enter the engine hence messing up the engine and i needed to replace the engine. it cost me arms and legs to fix the engine. ford need to recall water pump failure which is leading to costly fixing of the engine. the roof was also leaking and the water was dripping through back seat belt. today i was pulling off the parking the power steering fault light came on , and it was hard to turn the steering . this car has a lot if prblems .

Tl* the contact owns a 2011 ford explorer. while the contact was attempting to steer out of a parking space, the power steering failed and "power steering fault" appeared on the instrument panel. the vehicle was driven to the contact's residence. the vehicle was taken to moses ford inc (2001 maccorkle ave, st albans, wv 25177) where it was diagnosed that the power steering failed and needed replacement. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 62,960.

The power steering failed causing the steering to become difficult almost resulting in a car crash

I have leaks through the seat belts on my third row. my car has a mildew odor from these so it has been happening for a while. i had carmax fix a leak that i noticed in 2016 but now 2 yeats later it is really bad. i looked up online possinle fixes and fou d hundreds of owners with the same issue and no fix. ford is very difficult to deal with for the repair. pleas look into this faulty issue and require a welding fix on the seems by ford. seems all information i have found with the issue is with the new explorer body starting with my 2011 year. leak occurs qhen it rained or when car is washed. it is so much water that we currently can not use the third row seatong as a seat. it is constantly wet.

Power steering failure. has happened when stationary as well as when moving. steering is locked and steering wheel cannot be turned without considerable force.

While driving in the highway the steering system suddenly locked, making very difficult to change direction. this happened suddenly and we were close to an accident.

Power steering intermittedly fails at different times. seems to happen early when the car is used. this occurs when the car is in motion and steering becomes really hard.

When it rains, the rain comes in the truck and seeps through the seatbelts, the front passenger interior handle, the two lights in the top of the truck (above the console), the sterio in the back, the passenger side under the dashboard, through the trim of the windows on driver and front passenger side, and inside the sunroof (yes, the windows and sunroof is closed). this happens if the truck is sitting in driveway, and when driving. my guess is that something was not properly sealed when the truck was being made.

Took to a shop because of water in rear area coming from seat belts. got told that the welds around the rear hatch mounts are bad and known for messing up. dealer would not fix and told me to take to a collision shop to get fixed on my own dime.

Tl* the contact owns a 2011 ford explorer. the contact stated that the valve cover was allowing oil to travel through a tube into the air filter. the dealer (townsend sales and service, 340 main st, townsend, ma 01469) stated that ford redesigned the valve cover, which would eliminate the failure. the manufacturer was not contacted. the vehicle was not repaired. the approximate failure mileage was 65,000.

Sync 2 problema el radio se friza los mapas tardan en abrir el la cÁmara de reversa se enciende corriendo funciona algunas veces y otras no el radio se apaga y se enciende a menudo sin razÓn alguna.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the steering wheel seized and the power steering warning indicator illuminated. the contact was able to coast the vehicle to the side of the road. the vehicle was towed to york ford, inc. (located at 1481 broadway, saugus, ma 01906, (781) 231-1945) where it was diagnosed that the power steering failed and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure and informed the contact that the vin was not included in a recall. the approximate failure mileage was 89,000. the vin was not available.

Noticed serious water leak in rear tire storage compartment. analysis indicated water penetrating from cracks in the machine welds at the corners of where the roof line meets the back tail gate as well as the stamped machine welds at the two lift gate hinges. created mold problem when tire cover and sponge pad became soaked. concerned rust at the corners, hinges and tire compartment will eventually give way.

My vehicle produces unbearable smell that gets inside the cabin whenever the rpm reaches 3500 and higher and if the vehicle is in low gear and driving up hill and also when vehicle is idle and you rave up th engine. the smell that gets inside the cabin could make one pass out unless we roll down the windows completely to let a lot of fresh air inside. i went the dealership which i bought the vehicle from the first month and they inspected the car and got back to me that this issue has been already resolved before i had bought the car and its fixed already but its not i’ve driving the car now for about 5 months and very cautious with it as whenever the incident happens i feel very dizzy by that smell. so the issue never been fixed as my vin number does not have a recale when i checked it on the nhtsa amd in order for the issue to be fixed bin has to be recaled like other similar explorers with the same issue. most of the older modes of police interceptors explorers had recalls for same issue. someone please advice me on how i can go ablut this to get some resolution.

Inside of car fills up with exhaust fumes when driving

I was driving down the highway then all of the sudden the truck overheated at 65 mph i got off at the next exit and stop the truck next thing i notice is smoke coming from the hood then i call a tow truck to go to a local shop now the mechanic say i need a new engine,i dont have the money to pay for a new engine and the labor the truck is not even pay off yet, unbelievable, now that i read up on this this happen to many other people this is a common problem that hasn't been recall yet smh

Vehicle experiences unintended sudden decelerations - when driving at normal speeds the vehicle will coast to a stop, regardless of the amount the gas pedal is depressed. trouble codes indicate this is a common problem due to the throttle body actuator being faulty. despite ford extending the warranty for multiple other vehicles with the same engine and throttle body, they did not cover the explorers.

When i purchased this vehicle two years ago i noticed a water leak which ran down the 3rd row seat belts. i contacted my dealer and they weren't going to cover the repair, but after some help from my service adviser they covered most of it. now, 2 years later, it is leaking again and worse. my passenger side front seat floorboard fills with water when it rains. water is also leaking from the headliner and dripping on the electronics in the center instrument panel. and the leak at the 3rd row seat belts is back. research indicates that it is the sunroof causing the problem. ford says that they don't have a recall so it will not be covered by them. i'm furious that such an expensive car would have this recurring issue and ford turns a blind eye. there are reports all over the internet of people with the same problem. it is not an unknown issue, just one that is not being addressed by ford.

Electric power steering assist system intermitently fails upon start-up of the vehicle creating a "power steering fault” warning message in the driver interface system. after turning off the vehicle and restarting it after 30 seconds, the power steering system continues to fail. the failure also continues while the vehicle is in motion. failure causes a shutdown of the power steering assist causing difficulty of control and steering at low speeds, increasing the liklihood of a crash. failure of the power steering system also creates a cascading failure in the advanced traction control system, also resulting in a warning message and reduced safety. this problem is extremely similar to the problem described in nhtsa campaign number 14v286000 and ford recall number 14s06. upon searching for this vin however, it appears that ford has not included this specific vehicle under the recall even though it has exhibited the same problems.

The air bag light keeps coming on and staying on for no reason . i feel this is really a safety issue since the air bags wont inflate if light is on and i have researched this matter and there has been several complaints from other owners who own this vehicle.

Power steering failure while in motion

Tl* the contact owns a 2011 ford explorer. the contact stated that the steering wheel became difficult to maneuver while driving at an unknown speed. there were no warning indicators illuminated. the contact stated that the vehicle coasted until the failure corrected itself. the failure recurred while driving out of the driveway. the contact continued to drive until the power steering returned. the contact stated that the failure also occurred while parking the vehicle. the vehicle was taken to mullinax ford of mobile (7311 airport blvd, mobile, al 36608, (888) 241-4640) where it was awaiting diagnostic testing and repairs. the manufacturer was made aware of the failure and a complaint was filed. the failure mileage was unknown.

Tl* the contact owns a 2011 ford explorer. upon starting the vehicle, the steering ability became very difficult and the steering assist message displayed on the message center. after approximately three attempts to restart the vehicle, the steering wheel was finally able to be turned. the contact stated that the failure occurred at least twice a month for the past year. the vehicle was not taken to an independent mechanic or dealer for diagnostic testing. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 104,000.

The explorer was put into park and left running in the driveway as i went into the house to get my kids. when i got out of the car it didn't move at all. while i was getting my kids together i happen to look up and see my explorer crashed into a tree in the backyard. i went out to see what happened and the explorer had gone up a slightly inclined driveway, down a hill, through and aluminum fence, and crashed into a tree. when i opened the driver door the gear shifter still showed in park.

Air bag light is on , possible air bag fail

Tl* the contact owns a 2011 ford explorer. the contact heard an abnormal noise progressing from the area of the alternator assembly and the serpentine belt. while driving approximately 65 mph, there was a sudden loss of power. the contact had to coast the vehicle slowly to be parked at the contact’s residence. the dealer (bergey's ford, 700 n bethlehem pike, ambler, pa 19002, (215) 793-3700) indicated that the vehicle would need to be diagnosed. the manufacturer indicated that there was no warranty, recall, or manufacturer campaign; therefore, no solution was offered other than the dealer diagnosing and repairing the vehicle. the vin and failure mileage were not available.

My whole sync system has turned off not allowing in visual on controlling radio, temperature, or destination. the problem occurred after purchasing but i had live now noticed it’s gettibg worse. there are a lot of trouble shooting ideas suggested. disconnecting negative cable, removing a fuse, and restarting sync system. i am now going on three weeks and my issue is yet to be resolved. i believe this may be more electrical then sync system.

Its a known fact that while driving, the water pumps suddenly break with no prior warning/symptom. fluids mix as a result, contaminated fluids mandate complete engine replacement . ford motor co. will not assume any responsibility or offer one bit of assistance for repair costs when dealerships could have offered water pump replacement as a preventative maintenance item. dealership is now asking me for $7100.00 to replace engine when this all could have been circumvented with a simple maintenance recommendation from the dealers who know this is going to happen. vehicle was purchased pre-owned from a ford dealer with a ford 100,000 mile extended warranty (which expired as of my last oil change) and i am still paying off the vehicle itself. ford had the audacity to say "you can apply for a ford credit card to pay for your engine" when i told them that $7,100.00+ tax is currently outside of my lump sum current budget parameters. ford assumes no level of accountability for these poorly manufactured cars and the consumers who purchase them are sheer victims. never will another ford be purchased within my family again if they do not step up to the plate and offer some form of assistance for this all too common malfunction.

Power steering has failed recall should be sent out for 2011 explorer 14s06

When driving a warm vehicle (meaning it was driven and then parked for 1-5 hours) then driving it a second time within this time frame, the vehicle will die after driving 15-25 minutes. when this happens, the radio continues to work, the engine shuts off, the interior lights come on and the lights around the speedometer come on. the rest of the instrumental panel is dead. the remote will lock and unlock the doors. the car will remain in this state for anywhere from 10 seconds to 4 or 5 minutes. this has happened 6 or so times in the month that i have had the vehicle. it has happened pulling up to a stop sign and also going 75 mph on the interstate (which is very scary). it has always happened in this 15-25 min timeframe. i have never had it happen in less time than this nor have i had it happen after the vehicle has run cleanly for 25-30 min. i have driven the vehicle to akron, oh and back. it happened twice on that trip. one time after we had driven for ~3 hours, stopped to eat for an hour and then got back on the road. it died about 15-20 min after we were on the road. it stayed in the "dead" state for about 2 min, then started back up and i was able to drive another 3 hours with no issue. it happened a second time when we were getting ready to travel home. we drove about 3 miles to a restaurant, ate for about an hour again. then when we got on the road to travel back it died about 15-20 min after we got on the road. this time it was only out for about 15 seconds because it came back on and jump started before i could even get it off the road. this is the only time that has happened.

My electronic power steering(eps) has gone out 3 times. the first time the dealership supposedly fixed it according to the recall that was out. i was never notified in any way by ford or the fird dealership that my suv even had a recall. the eps has gone out 2 more times since the "fix" and the dealership claims there isnt a problem or that tire pressure is low and shuts off the system. every time it has gone out it was while driving during a road trip. it seems as if you drive an hour or more the eps system shuts off doesn't matter if its city driving ir highway.

I have leaks in my rear cargo area that are elusive but my dealer has been working on resolving the issue. during rainy weather i find water in the rear of my cargo area.

My wife and i bought our explorer less than a week ago and we smell a really bad rotten egg smell, sulfur , carbon monoxide smell in the vehicle badly. we smell it when parked, idling at a stop, accelerating and cruising down the road, so basically in all aspects of driving we smell it. this is very unhealthy for all of us to be breathing this in ecspecially operating a moving vehicle at the rate of speeds upwards to 70mph and having something happen to us while driving. i’ve seen news articles of police even crashing and civilians because they black out or pass out because of the strong smell. its’s so bad it’s been giving my wife and i headaches. we have a 1 year old son that rides with us and i can’t imagine that’s good for him to be breathing in. we have teaches our destinations with very bad headaches. we have researched after we purchased the vehicle and found it’s a big problem with all explorers 2011-2015. this is unacceptable and i will not be driving this car until it’s fixed because i’m not risking my life and certainly won’t be letting my son be exposed to it. ford needs to recall and fix this issue. we bought this vehicle because it was a top rated used suv to buy for our growing family. please contact me about this issue because this needs to be taken care of asap.

While driving at 20 mph the car lost power stearing. this made the car very hard to drive at low speads. was able to get the car to karl flammer ford in tarpon springs fl. the service advisor told me to restart the car and sometimes the steering will be reset. that worked but no indication was given to me that this was a known problem. this is dangerous and i am sure they will properly address the situation when someone dies.

Car turned off as i was slowing down for a traffic light. panel read " no power to engine" or something to the effect. was not able to take a photo of panel due to i was caught in traffic with cars behind me.

Every time i go in the highway and i go 60 miles per hour i start smelling the exhaust smell inside my car start feeling kind of dizzy with headaches took the car to the dealer check that and it's doing it again exhaust smell comes inside of car really bad

Since saturday, march 16, 2019 the "power steering assist fault" message comes on the dashboard screen every time i start the car (2011 ford explorer limited) and i am unable to steer the car. the car is parked in a garage. previously, when this happened i was able to turn the car off and the fault would clear, however now the fault stays on after every restart and the steering wheel does not move.

Tl* the contact owns a 2011 ford explorer. after the vehicle was repaired per nhtsa campaign number: 14v286000 (steering) by basil ford (1540 walden ave, buffalo, ny 14225, (716) 893-1000), the steering seized while driving 20 mph. the contact pulled over and had the vehicle towed to west herr ford (10 campbell blvd, getzville, ny 14068, (716) 688-5464). the vehicle was diagnosed, but the results were not disclosed. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 100,000.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the power steering failed. while driving off the freeway ramp, the contact had to use more strength than usual to steer the vehicle. the contact pulled the vehicle over to the shoulder, waited a few seconds, and drove home. there were no warning indicators illuminated. the dealer was not contacted due to full waiting lists. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 144,992.

I stopped at a gas station turned off the car, pumped gas, then started the car to leave and there was no power steering.

Second (2nd) occurrence. vehicle as backed into driveway and parked wednesday february 20,2019. thursday february 21, 2019 at approximately 7:00 am, it was observed the the vehicle had rolled backwards approx. 13 feet on its own. vehicle was locked and transmission was in park. approximately 7:15 am it was observed that the rolled approximately 16 inches more with the back bumper resting against the wall. this even is documented with pictures. first (1st) occurrence vehicle was parked nose first in driveway on february 11, 2019. february 12, 2019 at approximately 8:00 am, my wife had asked if we had moved the vehicle forward because the front of vehicle was almost touching the wall. the vehicle was locked and in park. the weather on both occurrences was snow then rain. unable to attach photos due to file size.

Driving 70 mph on a highway the service power steering immediately light came on and service terrain management system light as well. i had no power steering.

Tl* the contact owns a 2011 ford explorer. the contact stated that the electric power steering failed after the vehicle was serviced per nhtsa campaign number: 14v286000 (steering). shults ford of harmarville (1300 gulf lab rd, pittsburgh, pa 15238) only reprogrammed the computer, but had not replaced the steering rack. six months later, the steering rack failed. the dealer wanted the vehicle owner to be responsible for the steering repair. the vehicle was not diagnosed or repaired. the manufacturer was notified. the vin and failure mileage were not available. *tt consumer stated steering went out, vehicle almost hit 2 parked cars before coming to a stop. *jb

I was traveling with my family down a busy highway. the windshield moulding on the driver side flew off. i was going about 70 mph with flow of traffic. no abnormal wind, just wind from speed. was no reason it should have flew off. i have talked to numerous other explorer owners and this is a common issue. some have even had to be replaced more than once. thank you for your time and i hope there is a solution found to this.

2011 ford explorer. consumer writes in regards to engine failure. *ld the consumer stated the engine over heated and failed without warning. the water pump failed. the consumer requested to be reimbursed for the repairs. *js

Power steering fails with no warning dealer states no codes stored so cannot verify failure and therefor will not repair suspect ford software is not recording codes to capture failure to avoid having to repair failing power steering system

Fuel system leaks from the fuel pump assembly. significant gas leak while vehicle was parked and tank full. gas smell after driving vehicle. pump is near the exhaust system and i believe there was a fire hazard. vehicle has only 62k miles on it. it cost me $825 to repair. ford has no tsb on it.

Ford explorer carbon monoxide. when driving car for over 15 mins at a time the cabin fills with a rotten egg smell and causes a severe migraine. if you do not turn ac/heat off and roll down the windows you will become lightheaded and dizzy. kids complain of becoming very sleepy when in the car and the air or heat is on. we have to consistently drive with the windows down to insure that we are not being poisoned with co2. i have taken my explorer in twice now and have been told both times after extensive testing that there is nothing wrong with my car. it does not matter whether you are driving on a highway, city street, or sitting still if you are in the vehicle for more than 15 minutes the co2 starts up if the air or heat is on.

Tl* the contact owns a 2011 ford explorer. while driving various speeds, a strong odor of natural gas was detected coming from the air vents. when the contact exited the vehicle, the odor was also noticed around the perimeter of the vehicle. in addition, all the windows were foggy. the contact stated that the fuel odor was stronger when the heat was activated. the vehicle was taken to lester glenn subaru (1501 rte 37 w, toms river, nj 08755, (888) 785-0675) where the contact was informed that the o-ring inside the fuel line needed to be replaced. the vehicle was repaired, but the failure recurred. the manufacturer was made aware of the failure. the failure mileage was 72,000.

Takata report. this is to report that my vehicle is going through a similar as other vehicles. the steering locks in place and i am unable to move the steering wheel at all. i did some research and i am not the one with this issue. an accident could of easily happen because of it.

The safety hazard lights button does not work. unable to turn hazard light on. button is complained about in many online forms for dying or just not working.

Tackata recall vehicle lost power steering while driving down a city street. unknown reason for loss of steering. extremely dangerous and ford says they cannot do anything for this vehicle. there are recalls for this problem and for the same year model.

Tl* the contact owns a 2011 ford explorer. the contact stated that the power steering seized while driving 65 mph. the contact slowed the vehicle down and was able to pull over to the road shoulder. the contact was able to slowly drive the vehicle home. the contact called five star ford stone mountain (3800 us-78, snellville, ga 30039, (470) 552-0862) and was informed to bring the vehicle in for diagnostic testing. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 141,989.

Tl* the contact owns a 2011 ford explorer. the contact stated that the electric power steering warning indicator flashed and the steering wheel became extremely difficult to turn in either direction. the vehicle was included in nhtsa campaign number: 14v286000 (steering), but the contact did not receive a notification. the dealer indicated that the part for the repair was not available. the dealer also stated that the failure was related to the recall pertaining to the e-pass gear and the steering rack assembly needing to be replaced. the contact was waiting on johnson city ford (207 princeton rd, johnson city, tn 37601, (423) 282-3000) to receive the part from the manufacturer as the recall campaign had been applied to the vehicle since may 29, 2014. the contact was not informed why the recall repair was not performed before the vehicle was provided as a trade in from honda kingsport (2217 e stone dr, kingsport, tn 37660, (423) 358-2519). the manufacturer was notified of the failure. the approximate failure mileage was 192,000. parts distribution disconnect.

Air bag light came on randomly and will not shut off.

I was turning out of my alley and the car had no power. when i tried to accelerate nothing happened. i had an orange warning light with a wrench come on the dashboard. i turned the car off and then back on and there was no warning light and no issue with the acceleration. dealership couldn’t find a problem but this issue is all over the internet and there is a recall for it but not for my vin number or year.

Power steering went out a second time. more than just a loss of power steering....basically cannot steer at all. was “fixed” by ford in 2015....beyond dangerous.life threatenening problem never fixed...really?i can be reached at (xxxxxx). parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Car only has 64k but has started leaking fuel, especially when the fuel tank is full. fuel leak appears to be near right rear wheel and dangerously close to exhaust pipe. repair shop estimates $1000 to replace fuel pump.

Tl* the contact owns a 2011 ford explorer. while driving 55 mph, the service trac and service power steering warning indicator illuminated. the contact stated that it became difficult to maneuver the vehicle. the vehicle was not taken to be diagnosed. additionally, the contact stated that the vehicle was previously repaired per nhtsa campaign number: 14v286000 (steering); however, the failure recurred. neither the dealer nor the manufacturer was contacted. the approximate failure mileage was 99,000.

Experiencing intermittent connection in the electric power steering gear. causes a loss of the motor position sensor signal resulting in a shut down of the power steering assist.

Takata recall airbag light is on and will not turn off. it is on all the time will not shut off

Tl* the contact owns a 2011 ford explorer. the contact stated that the air conditioner/heating unit failed causing the windows and the windshield to be unable to defrost. the vehicle was taken to the dealer (autonation ford north canton, 5900 whipple ave nw, north canton, oh 44720, 1-877-346-8338) where it was diagnosed that 1 of the 4 motor blenders failed and needed replacement. the vehicle was repaired at a discounted rate but approximately one year later the failure reoccurred where another 1 of the 4 motor blenders failed. the vehicle was taken back to the same dealer where the second motor blender was replaced. the vehicle was repaired and covered under an extended warranty program purchased by the contact. the vehicle was repaired however the contact was concerned that the other 2 motor blenders in the vehicle would also fail. the manufacturer was notified of the failure. the vin was not available. the approximate failure mileage was 29,416. *tt *jb

Often when i accelerate quickly, and every time i accelerate when going up hill there is a horrific smell from the exhaust and it fills the inside of the car. this has been going on since i bought the car in the beginning of 2017, and still occurs to today (8/13/18).

Started car and pulled out of parking space and no power steering. received "power steering sensor fail" notice on dash. turned off car and restarted and was ok. am concerned to drive as there is no specific recall on my vin# for this however there is a recall on other 2011 ford explorers for this reason.

Driving about 65 miles per hour on the highway, passenger side windshield trim flew off the car into traffic behind me (no previous damage, nor looseness etc.). when we stopped to see what happened, realized the driver's side had also come loose, but was still attached to the vehicle.

Clunking in steering rack/gears while stationary and extremely wobbly at higher speeds. clunking also when turning

Compliant on ford explorer 2011 steering problem; its highly dishonest and cruel how ford is always selling cars to american people and saying that are the best in the market when in reality this cars (ford explorer 2011) have really high hazardous defects on its steering operation system. according to the reviews there has been multi car accidents due to this malfunction of the electronic device in the steering operations system. i research for any recalls on this issue because i own one of this kind of vehicles ,but i found 0 recalls . i even tried by using my car vin # to try to cross reference any potential recalls but i found 0 recalls on the internet. i find this a real cheap business practice from a real big american icon ''ford motor company'' to do for business. i sure like for the federal government to take a position against this motor giant to correct this issue and compensate those who now suffer because of this issue and accidents was cause by it.

The "sync" touchscreen stopped working. once this happened the passenger side airbag sets to "off" all the time. the ford dealer reports it requires a new apin, which was covered under a recall but only for 5 years from date of new purchase.

My husband bought my car from a used ford dealership 2 years ago. in the two years we have had to replace the molding around the front windshield 3 ones. the passenger side flew off while driving down a road and we replaced it. the driver side flew of 2 times after being replaced. we went to the ford dealership and they said i’m sorry there is nothing we can do. he even told us that 4 other people came in wth the same problem.

Tl* the contact owns a 2011 ford explorer. while driving 45 mph, the steering wheel seized and became difficult to maneuver. in addition, the service advancetrac and power steering warning indicators illuminated. the vehicle was towed to rodman ford (53 washington st, foxborough, ma 02035, (508) 543-3333) where it was diagnosed that the power steering needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that it was not a safety concern because there was not enough mileage on the vehicle. the failure mileage was 163,000.

I was driving my 2011 ford explorer (65,000 miles) when i suddenly lost all power to my gas, break and steering wheel. luckily i was going close to 10-15 miles per hour and i managed to veer onto someone’s lawn and hit the emergency break. i was told that there was oil leaking into the engine that cause a complete engine failure. no sensors went off prior to the incident and i have only gotten my car repaired at the ford dealership.

Shifter does not engage into park and warning light comes on. will not engage my seat to slide back after putting it into park. my car was stationary every time. although, the person who realised it was not shifting into park was the ford dealership. and now ive noticed it every time. no matter how many times i restart my car it well not shift into park. i must apply the parking brake. ford has numerous recalls on vehicles for the same problem, however the ford explorer is not....why? after leaving dealership i was given the parts list for the shifting issues, which is a safety concern that should have been fixed by ford.

I was driving home going straight on a city street doing about 40mph when my steering wheel locked up power steering assist fault message came up on my instrument panel. i left of the gas and muscled the steering wheel to get to the side of the road. other than a couple honks from people behind me there was no harm. i looked into the problem and noticed the recall, but when i came to your site to check for an open recall for the problem my vehicle did not have an open recall so the prior owner must have had the vehicle serviced. my question is if the same part fails again does ford have any responsibility or is it completely my responsibility? also, how do i check to see when and where the recall was performed?

Tl* the contact owns a 2011 ford explorer. while the vehicle was stationary or while driving various speeds, the odor of exhaust fumes entered the cabin of the vehicle. summerville ford (9700 dorchester rd, summerville, sc 29485, (877) 477-1434) was made aware of the failure, but the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown.

While driving i 77 north (mooresville nc to the back side of stone mountain nc) with the air condition on, i started smelling gas fumes coming through the air vents. my son also smelled the gas fumes. we had to turn the ac off and travel with open windows.. the vehicle was parked while we were on vacation. i didn't smell the fumes as we were returning home but also rode with the widows down a bit as well. i however noticed that while i was not driving the vehicle for several days, that my headache was not with me. i have not used the air condition since i have arrived back in town. i have not felt good for months and had a constant headache, blaming it on stress but now feel that it is a strong possibility of carbon monoxide poisoning caused by my vehicle. i will be calling a dealership to inquire if there is a possible problem and hope to get it fixed.

Lost complete steering while driving. the wheel wouldn’t let me turn it at all.

Loss of power steering assist several times since 2/2016 sporadically while vehicle in motion. i understand there is a recall related to this. it has happened at low speeds in neighborhoods or while pulling out of the driveway thankfully. turning car off, waiting 10 seconds, and turning back on usually will reset and 'fix' this. the steering wheel gets so stiff that it can not manually be turned, with the most recent occurence almost resulting in an accident.≥

When placed in park the vehicle will not light up the park indicator light 95% of the time. because of this the remote start will not work and the car chime will ring consistently. i have brought it to the dealership and told it is a switch that needs to be replaced that will cost me @ 500.00. i see this complaint list on the internet for many of the explorers and other models yet is has not been addressed in a recall. i believe jeep had a similar problem where the vehicle did not actually go into park and it killed several people. will this be the next problem with these fords that show they are not in park? this needs to be addressed as it seems a very common problem despite ford denying it at the dealership. this has been an ongoing issue for me for @ 2 months until i could get it in for service

Tl* the contact owns a 2011 ford explorer. on several occasions, while driving, the contact felt sleepy, nauseous, weak, dizzy, and confused. the contact pulled the vehicle over to rest. there were no warning indicators illuminated. the manufacturer was notified and advised the contact to take the vehicle to a ford dealer, and to stay out of the vehicle as soon as possible. the contact called foothills automall at (509) 324-8200 (located at 202 e north foothills dr, spokane, wa 99207) where it was confirmed that a recall was associated with the year, make, model vehicle. the contact was referred to gus johnson ford at (509) 924-1000 (located at 8300 e sprague ave, spokane valley, wa 99212) where an appointment was scheduled. the vehicle was not diagnosed or repaired. the approximate failure mileage was 110,000.

While making a sharp left turn on a city street, the power steering failed causing me to lose the ability to maneuver the turn. luckily, there was a parking lot straight ahead so i was able to steer with difficulty into that lot. i turned off the ignition, waited 30 seconds or so, and re-started the engine. i had no other issues and reached my destination safely.

Power steering failure. power steering failed while driving and caused accident. i was queens boulevard between 52nd and 51st street when it occurred. my video is too large to download.

Always got tired when i drove the vehicle. i never felt completely alert when i drove it. i wouldn't take my grandchild anywhere with me in that vehicle because i didn't feel comfortable or safe driving in it with others. one day i got really light headed and the next thing i knew is i wrecked the vehicle into the side of an over pass wall at 35 mph. i no longer have the vehicle, but i never knew why it happened. did the vehicle have a cabin monoxide leak? when i had the accident i was so out of it that i thought a car was beside me or something. all i know is i never felt safe driving it with the way it made me feel...updated 12/13/17 *bf *tr

Tl* the contact owns a 2011 ford explorer. while driving at an unknown speed, the air conditioning unit failed on the passenger side. the contact mentioned that the vehicle was blowing cold air instead of hot air. the vehicle was taken to autonation ford north canton (5900 whipple ave nw, north canton, oh 44720 (330) 238-3206) where it was diagnosed that the air conditioning motor assembly needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the contact was advised to contact nhtsa. the approximate failure mileage was 29,416. *bf consumer stated the dealership has list of many other customers with similar defective parts and tv new story with same problem and consumer report has record of poor parts updated 8/20/18*jb

My car has about 95k miles. currently it is in the shop getting 2 things done. a part is ordered for air bag. i’ve had several airbag issues needed service. my biggest concern is the power steering unit. i bought the car new from diblasio in 2012 w/ about 7k miles on it. i have extended warranty from ford. sept 2016 the original power steering unit failed and was replaced. 14 months later the replacement has now failed and is being replaced! the warning light came on while my wife was driving on the highway. thank god!!!!! the power assist did not fail or she could have been killed. when i started the car the next time there was no power steering. i had the car towed to dealer. i no longer trust this car. the ps unit is a critical part of the vehicle. i have never owned a car that had a similar problem once, yet twice. with the second time taking only 14 months to fail. i call ford corporate and told them about the situation and that i no longer trust the car. looking online, i see articles about a ps unit recall in the 2014s. i don’t recall ever receiving a notice about my vehicle and only brought it in when it started acting odd in 2016. ford asked me what i wanted them to do. at this point i said i no longer want the car and do not want to sell it to someone with what i know and fear. i thought ford should buy it back from me at a reasonable price and i will get a different vehicle. i was put on hold for show and the person came back and said they were sorry there is nothing they can do and that any time there is a problem i should bring it to the dealer. i am disgusted with ford and i don’t know what my options are. i need help please. i fear anyone driving this car once i get it back tomorrow.

Bought used-air bag light stays on most of the time-- kirk ford fixed it at dealer cost from barksdale cadillac where it was purchased.. air bag light still comes on and when i talked to them they said it might be something else causing it. . husband fightin g cancer and i could no get thr recall on door handle fixed. husband passed away and i dont have funds to get airbag light fixed..i dont know the brand of air bag.so i dont know if it is takata

While driving the suv, an orange wrench error came on the dash board. then the suv had no acceleration. i was able to coast to the side of the road, turn off the suv and turn it back on. after restarting the engine, the suv had acceleration, but this error and no acceleration keeps happening. i have been told this is an electronic throttle body issue that ford is aware of, but doesn't have a recall listed for this issue for my truck.

Car has nauseating smell when air conditioner/heater is on. air conditioner overhauled at my expense july 26, 2017. smell remains, although slightly better at times. smell is a cross between burned rope/urine-type smell. if driving all day, or long distances, i get a headache. please respond

Since i purchased by 2011, new in 2011, i have noted a strong smell of gas in the cabin of the car upon excelerating to merge into traffic on the highway. the smell will linger and requires necessity to crack my windows to clear. i have addressed this with my local ford service center twice, but they have had no answers. in the past two years, upon re-entering the vehicle after driving and parking, i have noted a pungent smell similar to scorched hair intermittently. concerned about exhaust fumes and potential carbon monoxide poisoning.

Tl* the contact owns a 2011 ford explorer. while driving approximately 45 mph, the engine stalled without warning. a few minutes later, the low oil pressure indicator illuminated. the vehicle was towed to perry ford of poway (12740 poway rd, poway, ca 92064) where it was diagnosed that the engine failed and needed to be replaced, and also the water pump failed. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 110,000.

My 2011 explorer has experienced the steering problem in several occasions, most of the time when i'm making a turn on the street or trying to park the vehicle the steering warning light comes on and the steering wheel becomes really hard to move around. most of the time i'm driving under 30mph but it's pretty dangerous specially when there's other vehicles around and you can control your own vehicle it has happened at least 7 times in the past year . i have checked for recalls on the steering system , but there's recall

2011 ford explorer exhaust leak everytime i go 60 or 70 mile perhour exhaust smell inside the car

2011 ford explorer that i bought new in 03/2011 and that has an issue about the airbag light being on and off at the very first month of the car purchase it has been constantly checked and fixed for free within the time warranty. then i have to come and pay almost every year to fix the airbag light.

Loss of power steering while driving some explorers 2011-12 were recalled. mine was not, however it has been determined to be the steering gear and the safety issue of concern. in retrospect why was mine not recalled. this occurred while my wife was driving on the expressway. the vehicle is now at the dealership waiting for parts. repair estimate is $2000.

Apim not working in too many cars i seen internet

When i was driving i came to a stop sign. i proceeded to make a right turn, that's when the suv shut off and the steering wheel became hard to control simultaneously. i stopped in the middle of the road, turned the key to the off position and re-started the suv again. none of my warning lights in the dashboard are displayed. this issue has happened to my spouse and i on at least 5 other occasions. i am very alarmed that if we're driving in traffic and this occurs again, which it will, it may cause a collision injuring drivers and passengers. i have researched this dilemma on the internet and it appears alot of ford explorer owners are having this same problem. i ask that you put pressure on ford to solve this problem. many ford explorer owners are at risk of serious injury or death.

Exhaust fumes coming into the cabin while in motion. i noticed this issue when we bought the car in 2015. i complained to ford in december 2016 and was told that i have to pay to have the hoses rerouted so that the exhaust fumes don't come into the cabin. i called ford again today and once again they told me i had to pay to fix this issue. i drive with my windows cracked or opened due to my concern of the possibility of carbon monoxide poisoning while driving the car by myself or with my children as passengers.

Warning electric power assist came on in dash and was unable to steer

Dashboard warning indicator for airbags. i don't recall when/conditions under which it first came on.

Today 09/09/2017 my friend called me as informed me that he saw yesterday 09/08/2017: on the news there was a law suit against 2011 ford explorer about carbon monoxide emission. the report stated that people were having headaches, were nauseous, etc.., which is exactly the symptoms i am having since roughly a year. on february 2017, i went to see a neurologist as my headaches and nausea were worse. i went through several medical tests and i am taking a prescription for the headaches. now i honestly and strongly believe that this problem might be the trigger of the symptoms since i never been sick like that before.

One week after purchasing a pre-certified vehicle, the car didn't want to accelerate & go into gear. 4 months later having similar issues & felt like the car got rear ended while driving on 2 different occasions on the highway that same week. i was drawn bing in the garden state parkway in nj and had to slow down for traffic. also at the end of the week the car didn't want to accelerate & go into gear while driving out of the driveway.

My vehicle has strong exhaust fumes coming in it as i drive which makes me let down windows to receive fresh air.i took it to the ford dealer and they wouldn't fix it but they had police explorers there fixing the same problem.

I have 2011 ford explorer, which i take into the local ford dealership for maintenance regularly. i have had me explorer a little over 2 years. ever since i purchased my explorer and i would take it in for maintenance, i would tell them i smell exhaust fumes on the inside of my vehicle. only once did they check it for me. at that time, they said the guy couldn't smell anything. well, today 8-24-17, i had to take it in for another issue. my explorer engine would completely shut off when i would decelerate. needless to say that was a serious issue while driving...they are repairing today. but, i also ask them to check for exhaust smells once again. well today, i guess someone smelled the exhaust because they told me they could fix it at a cost over $200.00. said it was an update for the exhaust module or something like that. i have an issue with paying that, since i know that there has been several complaints about this very issue with my model of ford explorer and that there is a class action lawsuit against ford to resolve this issue. the reason i know this is because when they initially said they didn't smell anything i googled to see if anyone else had this problem and they did. when i ask the dealership today why i would have to pay that, they said because my vehicle is not a police vehicle and there is no recall on my vehicle for the exhaust problem. so, i guess if my vehicle was a police vehicle, it would be repaired by ford for free. point blank, i would like my 2011 ford explorer repaired by ford at no cost to me for the exhaust problem.

On 8/24/2017, while i was driving on garden state parkway, nj, approaching toll gate near exist 114, suddenly the indicator lights showed awd off and i lost all power. i was able to coast through the toll gate but could not accelerate anymore. i was able to park on road shoulder. i dismissed indicator awd off warning by click "ok" but it kept coming back and i cannot drive forward anymore. meanwhile, the terrain management system indication light got off. i stopped engine and restarted engine, and everything was back to normal. this is a serious lose power issue that many other ford explorer owners reported. there is a pe13003 nhtsa recall but this doesn't cover ford explorer, even i believe many other ford cars (like ford edge) share same parts with explorer. if i lost power when i drive in high speed, i may end up with major car accident!!!

Electronic throttle body issue - over the last 30 days, my 2011 ford explorer has stalled leaving me with no power to control my speed. luckily the times this has happened, i have been on city streets driving 30-40 mph. a warning goes off stating "awd off" and then a picture of a wrench appears and i lose all speed and am forced to limp off the road. i am able to shift into park, turn the vehicle off and then start back up. after the first incident, i took the vehicle to the local ford dealer and they were unable to detect the error code and said it was likely a fluke. since that visit to the dealership, my vehicle has had this issue on multiple occasions. today, it happened 4 times which has left me to fear driving on the highway or interstate for safety reasons. after doing online research, it appears that the issue is very similar to the etb issues that ford opened up "customer satisfaction program 13n03" but unfortunately it did not include ford explorers.

Power steering power lost hard to turn

Air bag light stays on; dealer checked & recommends removing center console to grease connectors. they say this may fix problem; estimate $450-$500; they did check connectors under seat and did not find a problem. also say the vehicle will not pass inspection when due (mar 2017).

Last night i had done my first full throttle application ever. subsequently i received this strong smell, so strong that i could barely breathe in the cabin. it smelled as if the vehicle was on fire. i slowed way down to make sure there were no flames anywhere. come to find out through internet research, it was carbon monoxide, given the strength of it i'm presuming a significantly unsafe level.

The airbag indicator light keeps coming on which shuts down the airbag safety system. this has been a constant problem since i purchased the vehicle in 2011. it also appears to be common problem with other owners of this vehicle. the light illuminates when the vehicle is stationary and in motion.

Tl* the contact owns a 2011 ford explorer. while driving at any speed, an odor of exhaust occasionally entered the vehicle. the vehicle was taken to the dealer on april 12, 2013, but was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 85,000.

We have had issues with smelling exhaust in the cabin of the vehicle. it happens when taking off from a stop or accelerating suddenly. we have noticed this for a while now and it has happened many times. we know you are investigating the issue but wanted to let you know we are experiencing the issue also. we have less than 55,000 miles on the vehicle.

Bad burning smell under acceleration to highway speed coming from air vents. oil was found in the air filter housing and piping near mass air flow sensor.

Tl* the contact owns a 2011 ford explorer. while driving approximately 60 mph and depressing the accelerator pedal, exhaust fumes entered the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 106,000. updated 08/30/16*lj updated 09/28/16.*jb

Exhaust fumes in cabin while excelrating in passing gear, strong fumes comes threw the a/c system. this also happens anytime you excelrate. we have had the vechile in the dealership the first week we bougth, a number of time for this promble

Long story short, i pulled out of my neighborhood got about a quarter of a mile down the road. heard the drive belt squeal for about 15 seconds, followed by check engine light, and extreme engine knock. the vehicle was shut off immediately. the codes read, crankshaft/camshaft correlation bank a sensor 1, the second code was engine knock. vehicle towed to the dealer were they had 2 of their top technicians look at the vehicle and the both reported the water pump had failed and filled the engine up with coolant which cause the engine to expire. my wife only had the truck for 2 years and she's very careful driver. no woarning signs of a failing water pump. just got back from a 7hr road trip a week before the water pump failed and the engine expired.

Tl* the contact owns a 2011 ford explorer. while driving 35 mph, the vehicle failed to accelerate and the service vehicle soon warning light illuminated. the contact coasted the vehicle to the side of the road and restarted the vehicle. in addition, while driving, the vehicle failed to downshift. the failure recurred four times. the vehicle was taken to the dealer, but the cause of the failure could not be determined. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 83,000.

I want to state that my truck does the same thing as reported in this problem. the smells gets real bad in the cabin when entering highway or crossing vehicles nhtsa action number: pe16008 component(s): engine and engine cooling , structure

Back up camera is failing on this model. everyone i talk to that has a ford explorer 2011, 2012 has had this problem

Regards from the first year i purchased i have entered the exhaust area of the cabin. from the first year, service, people who attended me in the ford dealer, told me i could not find a cause or that was part of the design of the unit. i got to take it to 2 different dealers whenever i'm driving and presented me having to climb down or up a hill, it is where the problem arises. i may happen in the express or normal roads. the one last visit for a recall, returned to discuss the problem and now tells me it costs me $ 600 for the repair memo i get how to work with the problem. i have trouble because they spent 36,000 miles. my comment is that from the first year've been reporting the problem and did not have any kind of solution. the smell is now very often and truly bothers to guide and must represent a health problem.

I have my air bag light on my dash, and my emergency lights do not work. this car is too young to have such problems. my passenger back seat belt case is broken as well. the stitching on the seat belt seem to be tearing. this is only a 2011 ford explorer it is way to young for all these major safety issues. my mechanic cant figure it out.

I was leaving my house pulling a kayak trailer with one kayak on it, went about a half block and the engine slowed down and the ford explorer would hardly move. was able to go around the block and make it back to my driveway. after stopping and restarting the problem was gone. i had the ford explorer towed to the dealer were i bought it, they checked it and said it didn't show a error code on the computer and drove it twice and could not make it happen so there was nothing they could do. i researched the problem and found out it is the electronic throttle body and they have changed over one million of them. both you and ford are aware of the problem but a recall was never issued. also once this happens it will happen again until the problem is fixed. i have a vehicle with 38 thousand miles on it that is unsafe to drive and cannot get it fixed.

I have experience twice the same problem with the throttle of this vehicle. i change the part about 7 months ago and had to replace it again last week. the vehicle just decreases speed suddenly to about 5 miles per hour and a light come on the dash with a wrench. this has happen twice already and it can cause a serious accident if driving at a highway. i was driving on a highway and luckly i was on the inner side and could pull over but if it had happen on the outter lanes this could have cause a serious accident.

I was driving down i64 east when i started hearing this loud buzzing like noise. next thing i knew it sounded like something hit my driving side window bounced alone my car and flew behind me causing the driver behind me to dodge it. ...i pulled off the interstate to find that the trim was gone alone the driver side windshield. it had hit the drivers side on my car in multiple places and caused long black marks on my side mirror, and rear side panel. got back on the interstate and not even ten minutes later it happened to the left side. same exact thing! right passenger side trim flew off hitting my wife's window, scratched the car and caused person behind us to dodge it. i also had my four children in the car, so everyone was very upset and scared considering that it could have caused us to wreck going 70 mph down the interstate in heavy traffic.i called the dealership (greenbrier ford) where we bought it and the service manager told me that is too bad, come in and get and estimate, so you can pay to fix your repairs. this is definitely a malfunction with this exterior of the car which i shouldn't be liable for especially considering that it could have caused a major accident and harmed my family. i guess ford needs someone to die before they recall or fix the problem. thanks ford for caring...not.. what has happened to integrity??

This is the fourth time that the airbag light came on. this is a safety issue that ford has not address this as a recall. ford needs to think that in case of an accident the airbag may not deploy. like if a safety belt dont work then it is a safety issue and it should be a lifetime warranty.takata airbag issue the airbag works but can kill you and when airbags does not work it can kill also.so why does not ford issue a safety recall on their vehicles specially 2011-2015 ford explorers

The power steering fails, and it becomes very hard and almost impossible to steer the vehicle.

After hard acceleration and let up exhaust smell gets in the compartment to the point you have roll the windows down to clear it out ford has tried to fix it they have a service.

Tl* the contact owns a 2011 ford explorer. while the vehicle was parked, the steering wheel seized. in addition, the "service power steering" and "service advance track" warning lights illuminated. the vehicle was taken to a dealer where it was repaired under nhtsa campaign number: 14v286000 (steering); however, the failure recurred while driving 35 mph. the vehicle was towed to multiple dealers where it was diagnosed that the battery needed to be replaced. the vehicle was not repaired and the failure persisted. the manufacturer was notified of the failures. the failure mileage was 118,000.

There are times when i am driving down the road and i want to change lanes, it is hard for me to turn the wheel. there are also times where and slowing to make a turn and it is extremely hard for me to turn the wheel.it doesn't happen every single time but it happens more than enough.

Gas leak driver side fuel tank at seam

The hood paint is bubbling up and shows corrosion along the front. the rubber around the windshield is dry rotted and crumbling all around the windshield. the dealer refuses to do anything about either problem. there is a ford tsb issued on the paint issue.

After having epas replaced (@hall ford ellizabeth city, nc) under recall 15n01 after complete power steering failure. we began a 700 mi. road trip home and began to experience spontaneous traction control interaction with our driving input which affected either power distribution to the axels, braking ability, and steering ability. after making it nearly 300 miles the electronic stability control completely went out along with what felt like abs control seemed like it intervened sporadically. we also recieved a dash prompt that the fuel filler inlet needed checked as well. upon arrival to a ford dealer along our route (sheehy ford, warrenton, va) they pulled the codes listed and appeared to be a litany of codes nearly a page and a half long. they cleared the codes and drove the vehicle. after driving the vehicle around the block the traction control began to act intermittently without loss of traction. they came back and checked for error codes and the "steering position sensor was at fault" they went through re-calibrated the equipment installed and cleared out the codes and drove without any issues. we then continued on our remainder of our trip without any further issues. upon arrival to our home destination the following day we began to again have traction control intervening with driver input when not needed where it appears to be shifting power from axle to axle or applying braking to aid in traction control. i have also noticed that that rear view camera displays the postion of the driver wheel in relation to the wheel path in reverse but appears intermittant as if there is a not a continuous connection with the sensor. taking to our local ford dealer here monday 4-4-16 to have them thoroughly go through the vehicle but appears to continue to be an issue with the electronic power steering assist. all issues are present when traveling at speed and turning

My 2011 ford explorer started having power steering assist failure in dec, 2015 at first it would be on first start up, lasting 3-4 seconds with a frozen steering wheel. gradually it happened more often and lasted longer (5-10 seconds) recently in march 2016 while driving across florida on vacation, i slowed to enter the driveway of a shopping center, as i made the turn at approximately 15 mph my steering went stiff and i had to use excessive force to turn and avoid a vehicle exiting the parking lot. it was only then i google searched if other explorer owners had experienced similar failures. that's when i learned that its happening to thousands of other ford explorer. even though a safety recall has been issued to replace the steering gear, you'll find ford will want to change other parts first, parts not covered on the recall. the steering gear is very expensive ($1,500) first the dealer said its the steering wheel angle sensor and not the steering gear. they told me it would fix the problem and they charged me for the repair......i literally pulled out of suburban ford of waterford michigan and drove 1 mile to a nearby grocery store, after returning to my vehicle on the first start up after this repair my steering was frozen for 7-10 seconds after 4 days loss of usage of my vehicle while at the dealership, no rental car offered, i'll be returning my explorer to the dealer tomorrow, i'll keep posting updates to this nightmare with ford motor co. folks, i'm sure you'll all agree, loss of steering is one of the most dangerous defects a vehicle can have, not only to the owner and occupants but to the other innocent drives on the road as well

Have had vehicle checked numerous times for issues with the gps system. they have reset and run updates, but most of the time i am told there is no problem with it that they can find. while driving the gps system places the car out in a pond, the middle of a field or some where other than where my car is physically located. the problem is so bad that i have purchased a tomtom to replace the useless system that i purchased. first occurrence date and mileage is listed.

Air bag light was coming on. was told that the seat belt pretensioner is bad. was quoted $450 to repair. after refusing to have the work done i went online to see if anyone else is having the same problem. many owners have complained on explorerforum.com some have suggested that i have the connections checked under the seat and i have now found there is a service bulletin on this issue. my dealer never suggested trying to grease the connections, this is an issue that ford should have made their owners aware of, since while the light is on my airbag will not deploy if i am involved in an accident.

Vehicle failed to generate heat to either the passenger compartment or to defrost of front window. in viewing youtube this appears to be a very common occurrence which ford will correct only during the vehicles warranty period under tbs 12-1-8. once past the warranty it falls upon vehicle owner to bare the cost for repair.

While driving at a speed of 55 mph, in a down-pour rain, on a state hwy, on a straightaway, the power steering was lost when the "check charging system" warning light came on (check battery light came on as well). steering was extremely difficult. cause at this time is unknown.

Drivers side armrest tearing apart driver side windshield trim rubber falling out of windshield.rust on hood.

I have an air bag light that stays on most of the time, but will sometimes go away. it has been on for at least a month now. the cause is a loose connector under the seat that needs addressed. apparently the ford fix according to tsb (attached) is apply grease to the connectors. this is a well documented problem across the internet. there is a 12 page thread on explorer forums specifically related to it. my dealer refuses to fix it because i am out of warranty even though it is a safety issue. this is something that should be under recall. how can a loose connector that many owners have reported not be? two to three hours of labor is a small price for ford to provide safety to their owners. here is a link to thread describing the problem https://www.explorerforum.com/forums/showthread.php?t=349429

Tl* the contact owns a 2011 ford explorer. the contact stated that the vehicle stalled without warning while the cruise control was set at 58 mph. the contact was able to coast the vehicle onto the road shoulder. once the vehicle was restarted, it resumed normal operation. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the vin was not available. the failure mileage was 83,000.

Tl* the contact owns a 2011 ford explorer. the contact stated that rear passenger and the front driver side door handles failed to operate intermittently. the vehicle was taken to the dealer to be serviced under nhtsa campaign number: 15v171000 (structure) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the contact stated the failure mileage was 70,000.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at 3 mph, the steering wheel seized. the "power steering assist failure" was displayed across the message board. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 42,000. the vin was unavailable.

I began experiencing problems with the steering wheel mounted controls while driving, which were intermittent. first, the volume button failed and then cruise control functions failed. the cruise control would sometimes cancel on its own, causing a sudden unexplained loss of speed while i thought it was engaged. the "resume" and "cancel" button functions also swapped. "resume" would cancel the cruise control and "cancel" would resume cruise. i only figured this out after pressing cancel while in cruise control to slow the car for traffic ahead of me and it did not respond or slow the car. the car continued at its set speed until i hit the brakes to slow it. the diagnosis for the problem was that the clock spring had failed and it was replaced. i feel this is a serious safety concern, especially since the driver air bag may have also been affected. this car has only 43,000 miles on it. the first time i took the car in for service, they reinstalled software which did not fix the problem. i do not yet have the invoice from the replacement of the clock spring because it has not yet been paid while i test the repair. the clock spring did appear to fix the problem. the car was repaired at perry ford in san luis obispo, ca.

Tl* the contact owns a 2011 ford explorer. while driving at approximately 15 mph, the steering wheel seized. the contact mentioned that the failure only occurred while driving low speeds. the failure recurred three times. the vehicle was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 14v286000 (steering). the manufacturer was not notified of the failure. the approximate failure mileage was 77,000.

While driving at 35 mph going straight ahead, the car suddenly shifted into reverse, causing the vehicle to skid to a stop, this locked up the front and rear wheels skidding on the pavement. there was transmission fluid on the ground when it was towed to the dealership. also the rear view camera came on at the same time so the occupants could see the car behind them, also indicating the car was in reverse. the transmission lever/handle was still in drive. i believe this was some type of electronic malfunction, but no warning lights came on, and on the computerized vehicle check it indicated no malfunctions, temporarily the hill assist light came on but went out shortly before the car was towed. the car could not be shifted into any gear, nor move forward or backwards. the front wheels were locked and skidding as it went onto the tow truck. the rear wheels moved at this point and it is a four wheel drive vehicle.

When i start my car the airbag light is coming on. i had it checked out at a ford dealership and their diagnosis is that the pressure in an airbag is not accurate. my concern is that this is a safety concern and the dealership wants to charge me $300 to fix this problem. this sounds like a manufacture problem and not a ware and tear problem that i should be paying for. along with that the possibility of the airbags deploying or not deploying due to the pressure not being correct in the airbags.

Tl* the contact owns a 2011 ford explorer. while driving approximately 60 mph, the front exterior driver side windshield panel detached. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was unavailable.

Tl* the contact owns a 2011 ford explorer. while accelerating over 65 mph, the odor of fuel was present inside the vehicle. while driving at various speeds, the power steering and power terrain messages displayed before the steering wheel became locked. the driver was unable to turn the steering wheel. after shutting the vehicle off and restarting the engine, the vehicle operated normally. the cause of the failures were not diagnosed or repaired. the manufacturer was notified of the failures. the failure mileage was 80,000.

Faulty electrical switch within the gear shifter knob periodically indicates that car is not in "park" when the car is actually in park. this is worrisome since you are always afraid your car will roll away. this problem occurs periodically for me and is remedied temporarily by frantically "clicking" the gear shifter switch until the message goes away. this problem seems to be a problem that is not unique to me. there are several posts online about the exact same issue.

When attempting to put the vehicle does not recognize the gear is in park. i needed to put back in to drive and park again several times and move shifter for it to finally recognize the vehicle is in park. the vehicle was purchased new in 2011. the first time this occurred and was in july of 2013. it was taken to the dealer and they replaced the gear shifter and box. the same incident occurred in september of 2015. i had to take it back to the dealer and they installed another shifter and gear box on the vehicle. this was the 3rd overall gear box on this car in 4 years of ownership. ford does not recognize as an issue, however, there is a major safety concern when someone thinks they put the car in park, however, the vehicle still reads it as in gear.

At low speeds the floor of the car feels like it is shuttering back and forth. i thought it was the steering wheel but it doesn't move back and forth if i take my hands off but i can definitely feel it in the steering through the floor

Under hard acceleration i get a sting odor in the cabin. it is like an exhaust smell inside the car. it always does it above 3500 rpm.

Tl* the contact owns a 2011 ford explorer. while making a left turn from a stop, the steering wheel seized without warning. the vehicle was taken to a dealer where the technician stated that the vehicle was operating as designed; however, the failure recurred. the vehicle was taken back to the dealer where it was serviced under nhtsa campaign number: 14v286000 (steering), but the failure recurred multiple times. the manufacturer was notified of the failure. the failure mileage was 38,000.

Tl* the contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 15v171000 (structure); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 ford explorer. the contact received a manufacturer's recall notification on the replacement of all four interior door handles; however, the part to do the recall remedy was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 11/18/15*lj the consumer stated the recall was fixed on september 29, 15. *jb

Tl* the contact owns a 2011 ford explorer. while accelerating from a traffic light, the vehicle started to vibrate uncontrollably. the contact stated that the failure only occurred when driving from a complete stop or when decreasing in speed. also, while driving 15 mph, the vehicle stalled. the contact was able to restart the vehicle. the failure only occurred once. the contact also stated that the interior lighting on the instrument panel would dim occasionally while driving. the contact stated that the failure was intermittent. the vehicle was taken to an independent mechanic to be diagnosed. the mechanic was unable to duplicate the failure. the manufacturer was not notified of the failure. the approximate failure mileage was 36,800.

The navigation system does not sync with the actual location of the vehicle.....sometimes off by a few blocks and sometimes off by a couple of miles. this poses a safety concern while driving due to distraction of trying to find your location. this used to be sporadic and now occurs daily. corporate and ford dealership says no warranty. there are thousands of this same complaint all over the web and ford corporate told me that the internet is not reliable....really? the complaints you can find are in ford forums, google, youtube to name a few. vehicles affected are ford/lincoln with navigation. ford needs to own up to their navigation system failure. this definitely falls under a safety recall with high priority. other car companies are trying to fix a potential vulnerability for hacking into navigation to purposely mis-navigate someone.....fords problem is the navigation itself...own up and fix it. this type of problem while driving may produce fatalities.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 20 mph, the vehicle loss power steering completely as the check power steering unit warning indicator illuminated. the failure recurred on two other occasions. the vehicle was towed to a dealer, where it was not diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 70,000.

I revieved safety recall notice 14s06/nhsa recall 14v-286 from ford motor company in dearborn, michigan informing me that a recall was to be performed on my power steering. the notice also stated that the power steering gear would be replaced under warranty free of charge (parts and labor) should it fail before 150,000 miles or the end of december 2015. "the loss of power steering effort, especially at low speeds, which may increase the risk of crash" was stated in the letter. i took my vehicle to the local ford dealer(southwest ford of greenville, texas) and was told that the programming of the power control module was complete but they could not replace the power steering gear unless directed by ford to do so. the letter stated the gear would be replaced at no charge (parts and labor) if the gear is replaced before 150,000 miles on the vehicle, or december 31, 2015. the ford dealer service department said they are not authorized to replace the gear unless directed by ford home office. if this is a known safety issue i would like to have it replaced before it fails. i am not close to the 150,000 miles but the end of 2015 is near.

When starting, non of the safty features work, no backup camera, proximity alerts, radio, air conditions; no of the info/safety system works. after driving a few blocks, "sync" comes on screen and you are notified that the system is doing maintenance on itself, after a few minutes, all appears repaired. your car should not reboot at inconvenient and unsafe times

Tl* the contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign id number: 15v171000 (structure) however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 ford explorer. while driving approximately 55 mph, the vehicle stalled after the power train warning indicator illuminated. the vehicle did restart, however, the vehicle failed to respond properly when the accelerator pedal was depressed. the vehicle was towed to the dealer but the failure was unable to be determined. the vehicle was not repaired, however, the failure recurred on three other occasions. the manufacturer was made aware of the failure. the approximate failure mileage was 34,147.

Riding down the road at 60mph the truck lost all abilty to move. wrench indicator came on and lights on the traction knob went out. coasted to the slow lane and then the car of and back on and it worked. later that night in my neighbor hood it did the a same thing again. sluggish to restart.

I had the recall work done for the power steering assist fault and this morning, i started the car and got the same fault code and had no power steering.

Since purchasing my 2011 explorer, i have just replace the coolant fan on june 20,2015. this is the second time the fan has quit working entirely and caused the vehicle to overheat and required immediate replacement. requested ford to reimburse cost of most recent repair.

While idling and while getting car up to speed the ac cooling makes a weak sound and does not produce cool air. while idling the car overheats when the ac is on and blows hot air. due to the effect this is a car with less than 60,000 miles on it the ac should still be in operational condition given it's only used 2-3 months a year since ownership. car will also overheat while it's blowing heat during winter months. engine coolant is at optimum levels and car will smoke while exhaust is on. this needs to be addressed and an investigation should be done as reading numbers reviews on-line this is an ongoing issue with all ford model vehicles, average costs to repair are over $2,000 to replace what should be a new ac system, we should not be having to replace the entire system due to known failure by ford.

Tl* the contact owns a 2011 ford explorer equipped with michelin latitude tour tires, size p245/60r18 (na). while having the vehicle inspected, the mechanic noticed that the tread on all four tires was separating. the contact was made aware of nhtsa campaign number: 13t006000 (tires), but the tire size was not included. the manufacturer was not notified of the failure. the approximate tire and vehicle failure mileage was 30,000.

The airbag light is constantly on with no dealer able to fix. was told that the airbags will not deploy with the light on

Tl* the contact owns a 2011 ford explorer. the vehicle was serviced under nhtsa campaign number: 14v286000 (steering), but the remedy failed to repair the vehicle. while driving at an unknown speed, the steering wheel seized and the vehicle could not be controlled. the vehicle was taken to a dealer, but was not diagnosed. the contact believed that this was a serious safety issue since it could cause a crash at any time. the manufacturer was notified of the issue. the vin and failure mileage were unavailable.

Tl* the contact owns a 2011 ford explorer. while driving at 15 mph, the steering wheel became difficult to steer and the power steering assist warning light illuminated on the instrument panel. when the contact turned off and restarted the vehicle, it resumed normal operation. the vehicle was serviced under nhtsa campaign number: 14v286000 (steering), but the remedy failed to repair the vehicle. the manufacturer was notified of the failure. the vin was unavailable. the failure mileage was 67,000.

The dash "check air bag" light is on. its my understanding that while the "check air bag" light is on, the airbags will not deploy in the event of a crash. out of regular warranty, do have extended warranty plan from ford, but i don't think i should pay for the repair deductible.

Tl* the contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 14v286000 (steering). the vehicle was taken to the dealer to service the vehicle under the recall, where the power steering control module software was updated. the contact mentioned that shortly after the repairs while driving approximately 40 mph, the electric power steering warning light had illuminated and a loud noise near the front end of the vehicle was present. the loud noise was dominant when steered left and right. the failure recurred multiple times. the vehicle was taken back to the dealer for diagnostic testing and the mechanic stated that the steering rack assembly needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 49,000.

After starting vehicle, power steering assist failure alert noted. power steering not working and attempted to reset by restarting car with no success. towed to dealer. need to replace total rack and pinion in order to fix this electrical problem.

Traveling at low speed coming to a stop, felt like a lost in power and advance trac system failure, power steering failure warnings go off. i turn the vehicle off, i thought the vehicle shut down. i started driving again and same thing happen at low speed at next stop sign. i drove a little further and turn car off. upon returning all systems were working fine. on 6/19/15 same thing happen at low speed, advance trac and power steering failure and still not working after several hours sitting.

Tl* the contact owns a 2011 ford explorer. the contact stated that the quarter panel and hood were showing signs of corrosion. the contact stated that the corrosion continued to expand. the vehicle was taken the dealer, but was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was unknown.

While driving on the interstate, the power assisted steering failed, and two alerts appeared (service power steering *duh*, and something about the terrain management. i was able steer the vehicle (with a large amount of effort) to the dealership for service.

Right rear brake caliper seized, creating smoke and extreme heat to wheel area. caliper replaced under warranty. same issue with left rear caliper on 5-1-15 at 42k miles. left caliper replaced at my expense, as it was outside the warranty period. same issue with right rear caliper again on 5-26-15 at 44k miles. dealership said that the caliper was ok after cleaning the area. there appears to be continual problem with these rear brakes on both sides.

Tl* the contact owns a 2011 ford explorer. the contact stated that the paint bubbled and chipped on the vehicle. the vehicle was taken to the dealer on two different occasions for the same issue. the technician diagnosed that the hood had to be replaced because it was made out of aluminum and started to corrode. the contact mentioned that the vehicle was previously painted as a remedy for the corrosion. the manufacturer made aware of the failure. the vehicle was not repaired. the failure mileage was 20,000.

Started car, and power steering fault warning displayed on the dash. i turned off the car, waited for about 10 seconds, and then started the car again. this time everything works fine. i go down the road about 15-20 minutes. i pull over for about 5 minutes while leaving the car running. i get back in and start driving. it looses power steering again. i try to start the vehicle several times, and it continues to have no power steering. i do some research and find that there has been a recall for this very issue. i take it to the nearest ford dealer and have them look at it. they said the recall is closed and will not take care of the issue. they say it had the software issue fixed last year before i owned the car. this time it is a part failure and will cost $1500. i do not think the issue was fixed in the first place when the recall was issued.

Ref, previous case [xxx] ... just curious, saw ford had several 2011 vehicles added to recalls, but not explorers for this cause, wonder why, since our experience was exactly what the other recalls were, lost power steering assist, could not control vehicle. was electrical steering gear malfunction at 47,000 miles [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).” *jb

Once the car is in park position message will apear in dashboard "shift in park " also while driving message apears "no key detected"

Car power steering wheel locked on 3/23/15. brought it to sam galloway ford in ft. myers, florida. had part numbers bb5z3504re (1 gear asy-ste), w712961-s439 (bolt), w716182-s439 (2 bolts) replaced. labor and parts came to $1,567.53. saw on this site that this make and model (not this vin) had been recalled for similar incident. ford would not reimburse us for this problem. on august 4, 2014, after receiving a recall notice 14s06, the car was brought to friendly ford in poughkeepsie, ny for a power steering issue. ford said that that visit resolved the power steering issue. as the owner of this vehicle, i feel that the issue was not resolved since we had a subsequent incident on 3/23/15.

Vehicle srs warning light illuminated and extinguished sporadically for several days before staying illuminated permanently. the diagnostic codes indicate failure of the supplemental restraint system. troubleshooting, research, and diagnostics have revealed poor electrical connections at various connectors throughout the vehicle for the srs system. dealer service has indicated potential failure of the entire safety system to perform its function (pre-tensioners, airbag deployment, etc) if this light is illuminated.

Corrosion has formed on the leading edge of the hood assembly and shows no signs of impacts or scratches that would suggest that this was influenced from an outside source. *tr

I am not certain where to fully post this or what can happen for this car. i gave this car back to westlie ford in camas, wa. it was confirmed by a doctor that 3 people got sulfur poisoning from this car. i saw this car instantly back on fords lot even though i had advised them it gave me sulfur poison. when my friend emailed inquiring about the car they advised that the car had not been checked but was a keeper. they car was a lemon from the start and even though i had the car for 7 months it had been in the shop for about 2 months of that time period for different repairs. we also inquired about that with everything on the car fax report. they came back that it was just basic maintenance. 7 issues in 7 months was not basic fixes. the other major thing beside sulfur poison was the car was leaking and had mildew issues before i found the leak. i am just worried about the next family that gets in this car. if it hasn't been properly fixed the next person can have the same issues as my family. *tr

Both rear brake calipers are seized. i noticed the problem only when the brake pads had worn down to metal on metal and were causing a grinding noise. i've owned the vehicle for less than a year and bought it from a dealership. *tr

Summary: updating the software does not fix the œloss of power steering problem under ford recall 140s06 for 2011 ford explorer. power steering still fails after the software update. however, ford rejects to cover the cost of replacing the steering rack to fix the problem if the customer has done software update; ford agrees to cover it only if customer has not done software update. basically if you are given remedy option 1 which is updating software by the dealer, then you lose the right for remedy option 2 which is replacing gear for this recall regardless if option 1 has fixed the problem or not. this is not right! in july 2014, i brought my car to the dealership after receiving power steering recall letter. they could not detect the power steering error code at that time, so simply they updated the software. but i still occasionally experienced the same error message, and it happened more often later on, until last week april 14th, 2015, the message stayed on, and i lost the power steering completely in a parking lot. i called ford customer service on april 17th to open a case #[xxx] requesting to replace the steering gear under the recall 140s06 at no cost. after a few days' prolonged back and forth with the dealer and ford, my case was denied by ford. the reason given to me is that the software update was completed so my recall case was closed and it will not be covered to replace steering gear. when i asked about the recall 12month/12k warranty that i am still within, ford insisted that it only covers the software that was updated. but i believe the recall is meant to address the problem of loss of power steering, if the same problem exists, meaning software update does not work, the warranty should cover the recall remedy option 2 to replace the gear for a real fix. no way will a software update fix a physical hardware defect. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

In april 2015, i had two instances in which my vehicle lost power steering with a corresponding "power steering assist fault" message. i, fortunately, was in a parking lot both times and was able to steer to a parking space, turn off the ignition and restart the car (as advised in the owners manual). in researching the issue, i discovered a recall notice for power steering issues. i took my car in for service on april 23rd to have the service performed. on april 27th, when i started the car to pull out of my garage at home, i realized that i had no power steering. turning off the ignition and restarting no longer worked. i contacted the dealership who performed the recall service. because the power steering was working when i took the car in for the recall service, they performed the basic reset and sent me on my way. ford is telling me that because they had serviced the recall once, they consider it to be repaired and will not cover the repair of the failed power steering. fortunately i was not traveling down the interstate at 65 mph when my power steering failed, otherwise it could have been tragic. i cannot believe ford is refusing to repair a known defect that was serious enough to warrant a recall. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that there was a loud noise coming from the steering wheel and it was extremely difficult to turn. the vehicle was serviced under a power steering manufacturer's recall, but the failure persisted. the vehicle was taken to the dealer more than three times where a code was reset, but the failure persisted. on another occasion, while driving, the steering wheel seized. the vehicle was taken to a dealer but was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was not available.

Upon starting the vehicle a warning appeared on the dash stating that the power steering assist had failed. turning the car off and restarting it cleared the problem. when the vehicle went in for service in august of 2014 there was a recall from ford (14s06) that reprogrammed the computer module. after the service there were still intermittent occasions where the warning appeared, but it always went away when cycling the engine off then back on. on april 27. 2015 the warning again appeared, but would not disappear when the off/on cycle was completed. attempted this multiple times throughout the day, but the warning persisted. had vehicle towed to the purchasing dealership. *tr

Several occasions turning on vehicle system reports power steering assist fault, service advance traction control - power steering failed, and steering wheel very difficult to turn. turning off and back on had made it go away before, then did not. power steering assist service advance traction and terrain management systems all failed, truck nearly impossible to steer. i believe this to be an extremely dangerous issue, if power steering goes out, and the wheel is that difficult to turn driving in any condition becomes a potentially hazardous activity. i live in a rural area, roads are very curvy, often scattered with loose debris (sand, salt, gravel) if paved, or just gravel in some areas, and safe navigation of these roads to get to my home would be impossible. i have discovered that ford has issued a recall for vehicles assembled in the chicago plant, between 5/2010 and 2/2012, for exactly this problem, and though this vehicle meets those criteria, there is not a recall on my vehicle. *tr

Tl*the contact owns a 2011 ford explorer. the contact stated that driving at 45 mph, the steering wheel seized. in addition, the contact stated that power steering failure, service power assist was displayed across the message board. the vehicle was taken to a dealer. the technician diagnosed that the power steering needed to be replaced. the vehicle was repaired. the manufacturer was not notified of the failure. the failure mileage was 60,000.

Cranked up vehicle, put it in reverse and began to move backwards. heard a chime and at the same time lost power steering. there was a "power steering assist fault" message box on the left side of the dash. i stopped; put it in park and turned it off. after restarting it was ok. this has been happening the past couple of weeks to my wife however and she will not drive it anymore. i have contacted my ford service dept. that handles the maintenance of the vehicle and informed them of the problem and that i received recall notice 14s06 in july 2014 talking about this very issue. they did a reprogram to the software which obviously did not "fix" the problem. it stipulates in that recall that if the update does not fix the issue that the steering gear is to be replaced free of charge. i have requested a date in a couple of weeks for work to be done as i am almost 3 hours from the dealer / service dept. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at 65 mph, the contact heard a hissing noise coming from the front passenger side of the vehicle. the vehicle was taken to a dealer. the technician diagnosed that the a-pillars needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 18,500.

Power steering failed while driving. *tr

When backing the vehicle out of a parking space a tone sounded, a warning message "power steering assist fail" came on and the vehicle became impossible to steer. after cycling the ignition the problem went away. it occurred again two days later in a similar situation (low speed) and again went away after cycling the ignition. ford dealer diagnosed as "code u3000 failure type 49 internal electronic failure, need to replace electronic steering gear - part bb5z 3504 d". *tr

My ford explorer had a recall (14s06) so i took it into my dealer and had them to the update. aprox 1000 miles later my power steering completely went out and now the bill could be as high as 1500 dollars and ford won't cover it because i already had the recall fixed once. could you tell me what i can do to not have to pay this large amount? *tr

Tl* the contact owns a 2011 ford explorer. while driving 10 mph, the steering wheel seized and the power steering light illuminated. the vehicle was towed to the dealer where it was diagnosed that the electric power steering module needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and stated that the vehicle would not be repaired under nhtsa campaign number: 14v286000 (steering) due to a recent evaluation of the vehicle at a dealer. the failure mileage was 83,000.

On 08-2014, i received a letter from ford motor co. indicating that i had a recall on my 2011 ford explorer and that . the affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist. and that the recall would prevent the loss of power steering. i took my vehicle to the to the ford house and the said recall was performed. if i understood correctly my vehicle should not loose power to the power steering. wrong. approximately 3-4 weeks later my vehicle lost power to the power steering. this is the one thing the recall was suppose to prevent. it is clear to me that the work done to my vehicle did not fix the problem. after paying $1,400 to repair my vehicle i contacted ford motor company co. in hopes that they would reimburse me because my problem was never fix to begin with. ford motor co. advised that they had performed the work necessary to prevent my power steering for going out but could not explain how it went out anyway. ford motor co. never fixed my problem to begin with and are refusing to fix it now. i don't know why they would send a real stating that it is going to prevent something but it does not. this is a problem that could potentially injure or possibly get people killed and need to be resolved. *tr

I sent my vehicle in two months for to be fix at drew ford dealership. they also corrected a recall on the powersteering fault. now the fault is back and the steering wheel is immovable or extremely hard to move. they also claim this will not fall under the recall, because it has been remedy the first time. i am very upset with ford, because this can be a 600-2000 dollar repair. power steering should not go this fast, my car is barely 4 years old. i may have to trade it in for more reliable vehicle like a honda or toyota. i want to support american companies. this experience left me with a bad taste in my mouth. *tr

Tl*the contact owns a 2011 ford explorer. the contact stated that over 3 inches of rain leaked into the vehicle through the luggage racks on top of the vehicle. the vehicle was taken to the dealer. the technician diagnosed that the seam in between the metal roof and the roof luggage racks had worn out and needed to be replaced. the manufacturer was made aware of the failure. the approximate failure mileage was 24,000. the vin was unavailable.

Tl* the contact owns a 2011 ford explorer. the contact stated that water was leaking from the roof of the vehicle. the contact mentioned that the proper seam seal was not correctly applied to the vehicle when manufactured. the failure recurred on multiple occasions. the vehicle was taken to a dealer. the technician diagnosed with the seam seal leak failure. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 19,595.

Had unit back in dealer november 2014 for the recall14s06 and was told they did a software update. january 7th 2015 went to leave work, started unit to warm up. got in it 15 minutes later and no power steering. light on dash said :steering assist failure" took back to dealer and was told i had to spend $1600 because it needed the steering gear replaced. please note this unit was built in march 2011 in the chicago assembly plant and falls under the suspected time frame of the failed component. also it is 10 months out of warranty but only has 26000 miles on it. i had to contact ford and explain to them i felt it should be cover 100% but was told i would have to take it up with my dealer after they ran my case number. was contacted by my dealer the next day and was told it would cost me out of pocket $800 plus it could take 3/5 working days to get component. i find this as a good faith gesture but come on ford you knew back in the lab that the software update was only a bandaid and the really problem still exists.you need to step up to the plate and repair all failed units with a new steering gear at 100% your cost! *tr

When parked in a parking garage i started out and of my spot and down a ramp toward the pay station/booth of the garage to exit. the power steering assist fault came on, i immediately lost power steering and was headed directly toward the pay booth/attendant until i was able to brake and muscle the steering away from the impending crash. this power steering issue has started to occur briefly over the last few 6 months and either resolves itself or if i stop, shut off, then restart it seems to reset. the electronic power steering seems to be at fault. i can only imagine losing this at highway speeds and the danger it poses to drivers. *js

We were driving the vehicle at approximately 35 mph when warning light came on stating there was issue with power steering, i believe it said power steering service was required. when we stopped at next intersection, it was evident power steering assistance was reduced. after pulling over and shutting off vehicle, then restarting, there was no power steering assistance, only manual. when traveling at low speed, turning was virtually impossible. immediately after stopping, because wheels could not be steered, vehicle went straight, blocking a cross path in a commercial lot, with cross traffic nearly causing collision, although no collision occurred, there was clear danger. *tr

I purchased a "certified" used 2011 explorer base with 3500 miles in march 2014 from ford dealer. air bag light illuminated in may and stayed on steady...dealer replaced master module (under warranty) after a week of working on the vehicle. at the time, they told me when the light was on, it indicated the air bags would not deploy in a crash and they would not let me have the vehicle back while they waited for the part, a clear indication of how serious they considered the problem. light has come back on three more times since (every 6-8 weeks). each time since, dealer has "greased" electrical connections which causes the light to go off only temporarily. when the light comes back on, we are usually driving on the highway and not protected by this critical safety system. aside from the extremely unsafe condition this poses to my family, it is becoming more and more difficult to bring the car back to the dealer every several weeks to have them only temporarily fix the issue. based on other similar complaints, i expect this will continue for me until the warranty expires and i can't afford to fix the problem any longer. i approached the dealer's general manager and my regional ford rep about buying the vehicle back but they both told me they would only give me what the vehicle was worth (which would put me in a large financial hole)... *js

After bringing my car in on 9/15/14 to address the ford explorer 2011 recall, sheehy ford in springfield, va declared my parts ok and reprogrammed my pscm (i had never had a single issue with my power steering)...i subsequently drove to kentucky (from burke, va) and several other places...eventually driving to my parent's house in vienna, va (about 30+ minutes away) for thanksgiving day (12/27/14), just 3 months later. several streets from arrival i received a message that my power steering was failing. the car became very difficult to drive, but i was able to park the car in front of their house. after research on the internet, i hoped to be able to start the car and find the problem fixed, but unfortunately was not able to steer the car at all. i had to have the car towed the next day to a dealer (i did not choose the same dealer who had done the recall). they replaced the power steering parts several days later, but the parts were not covered under the recall because the code they received was different. this happened 3 months after they declared my parts ok! i only had to pay $100 for the fix because of my extended warranty, but am ill about what might have happened if i had been on my way to or from kentucky when the power steering failure happened so i feel obligated to report my issue to you. i understand from press releases i've seen that you consider this issue closed. i do not believe that to be the case... *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that while the vehicle was being serviced, the technician discovered that the electrical pump failed. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 80,000.

2011 ford explorer limited: i was driving my family back from a vacation and had been traveling at an approximate speed of 65 mph on the hwy. i turned into a parking lot for a restroom break for the kids when the rack & pinion bar broke completely near the driver side front wheel. i noticed the chimes, some loud pops and harder than normal steering prior to the part breaking. vehicle was unable to be steered. it is not a every day driven vehicle. vehicle has 42,608 miles on it. luckily we weren't traveling at 65 mph when the part failed. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that the vehicle accelerated independently, causing the contact to crash into a garage. a police report was filed and the contact sustained minor injuries. the vehicle was taken to the dealer where the failure could not be duplicated. no repairs were made to the vehicle. the contact also stated that while accelerating, the engine rpms would increase rapidly. the manufacturer was made aware of the failure. the failure was 23,500.

When filling the gas tank the gas nozzle would shut off. even when i was very slowly pumping in gas , the pump would shut off very much like a tank indicating it was full which i know was not the case. then gas would drip/stream (numerous drips and streams)) under the vehicle creating a basketball size gas spot. upon service at the dealer i was told the tank vent tube was blocked by cobwebs. driving for over 50 years , i have never heard of such a thing. *tr

On cruise control at 75mph heading east on i-44 towards tulsa, ok. power steering service warning, advance trak warning, terrain management warning become active. power steering advance trak and terrain management no longer active. *tr

Referencing previous complaint for same issue see tcn jen28-49151 traveling to dinner at 7:00pm again powertrain warning light came on, engine ran rough and speed dropped to approx. 1 mph. pulled off side of road, turned off car. restarted and continued on my way. same thing occurred again this morning 11/14/14 at approx. 7:15 am on way to work. this time thankfully i was not on the causeway where traffic moves at app 50 - 60 mph as i was the first time this occurred. when this happened twice in october i took my car to the dealership both times and they could find nothing wrong. this continues to happen and i am afraid that one day my car will malfunction like this on a busy road at a higher speed. i was lucky the first time on the causeway that i made it up the bridge to coast down on to the grass without causing an accident. *tr

I was driving my 2011 ford explorer on the causeway- heavy traffic moving at about 50 - 55 mph. approaching first bridge incline, speed dropped to approx 1 mph creeping along, accelerator pressed to floorboard. orange wrench icon appeared on instrument panel. put on hazards to notify traffic. cars pulling around trying to avoid hitting my vehicle. not enough room on emergency lane of bridge to pull completely out of traffic lane - made it to top of bridge - coasted down half way in emergency lane and left lane until reached bottom of bridge and could pull over to grassy side of road. turned vehicle off. waited, then restarted vehicle. drove directly to ford dealer who hooked it up to computer and found nothing wrong. they test drove it, then called to say they could find nothing. i asked them to service the car as it was time. they kept the car over the weekend to service it on monday 10/27/14 and tested the system one more time- still found nothing wrong. i picked the car up 10/27/14 and left dealership at about 1230 and by about 1245 the same thing happened again- no acceleration - just about 1 mile an hour and vehicle running slightly rough- wrench appeared again. i pulled over in to a parking lot, turned the engine off; restarted and drove back to the dealership. this time they ran a different computer check and got a code that suggested brakes and accelerator depressed at same time. no, i do not try to brake and accelerate at the same time. the service department drove my car for about 30 miles trying to recreate the incident. they still can find nothing wrong with the vehicle. i pick up my vehicle after work today. my car receives regular service at the dealership and is not driven roughly. i am concerned that this could happen again. wrench icon indicates power train issue.

Driving at highway speed, all steering was lost with family in vehicle. no problems had occurred with the vehicle steering until a flash update had been completed by dealer for the recal notice. as others this occurred over a weekend and we were not home felt we could not drive even after shutting down, re starting and error cleared. rented a vehicle ourselves until monday when the dealer provided a rental. after being in the shop for a week was notified that ford would do nothing about the issue as they assume no liability after the flash was completed! our dealer stepped up and paid for everything. they should not have to do this and as an insurance professional view this as a major liability and if this is not correct asap someone or many will be killed! why is this so,hard to enforce based on the number of claims for this failure? even now with what might be the correct repairs and based on others who have done the same what assurance do any of us have? *tr

The power steering failed while i was driving south on i-75. the recall for the module (reprogramming) had already been performed less than 2 months before. now, after having the car in the shop for a week and 2 days, ford has agreed to pay all but $700 of the repair. the reprogramming obviously was not an effective solution since the power steering failed a short time after that was done. the car is not safe to drive. the steering went out without notice as i was traveling 70 mph on an interstate highway. i was eventually able to muscle it over to the right lane and get to an exit without getting into a crash, but that was pure luck. the traffic was very heavy and i didn't want to make any hasty moves because i wasn't sure what was going on. it was a very scary situation. ford has admitted that this is a problem, now they need to fix it. *tr

Tl* the contact owns a 2011 ford explorer. when the fuel tank was filled to capacity, the fuel gauge indicated only a half of a tank. the contact stated that the check engine warning indicator illuminated after the fuel tank was full. the vehicle was taken to a dealer, but was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 23,000.

Tl* the contact owns a 2011 ford explorer. while driving in inclement weather at an unknown speed, water leaked down the rear driver and rear passenger seat belts. the vehicle was taken to a dealer for diagnostic testing, but was not repaired. the manufacturer was notified. the failure mileage was 22,000.

I have a 2011 ford explorer xlt. the throttle body has recently gone bad and is staying stuck in the open position. the dealership says it has to be replaced. it is an obvious safety hazard for it to get stuck when going at a high rate of speed or even a slower rate for that matter. the throttle bodies were a big issue for the ford escapes in the past so ford extended the warranty for them, unfortunately it doesn't apply to the explorer although it the exact same problem. *tr

Tl* the contact owns a 2011 ford explorer. after parking the vehicle, the shift to park warning indicator illuminated. the dealer stated that the shift to park sensor failed. the vehicle was not repaired. the manufacturer was notified. the vin was unavailable. the approximate failure mileage was 27,000.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 5 mph, the steering wheel became difficult to turn and the warning indicator illuminated. the vehicle was taken to dealer for repairs under recall nhtsa campaign 14v286000(steering). the vehicle was repaired but the problem has recurred. the vehicle was taken back to dealer who explained that the vehicle was no longer eligible for the recall repairs since it had been repaired once before. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 111,000.

Tl* the contact owns a 2011 ford explorer. while driving at any speed, the power steering and computer failed. in addition, the engine, abs, traction control, air bag, and security sensors illuminated. the dealer advised the contact to reset the master controls. the vehicle also exhibited computer failure. the firmware was updated multiple times, however the failure recurred months later and included various electrical shorts. while driving at an unknown speed, the power steering failed. the vehicle was towed to the authorized dealer for diagnostic testing. the contact waited for months to determine if the dealer was able to provide a remedy to the firmware failure. the vehicle was not included in nhtsa campaign numbers: 14v286000 (steering) and 14e001000 (steering). the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 40,000.

The vehicle when shifted into park would not shut off, with the vehicle not seeing the shifter in park. on inspection in september 2014, it was determined that the shift lever was failing, which can cause the vehicle to slip out of park and move unexpectedly. ford indicated there was not a recall on this at this time and would not cover any repair work for this serious safety issue. *tr

While driving to work, my vehicle experience an issue with throttle response. a wrench warning light appeared and the check engine light came on. at that point, the vehicle began shuddering and the internal systems slowed the vehicle to approximately 5mph. after stopping on the shoulder of the interstate, i shut the car off, pulled the key, reinserted the key and restarted the vehicle. it started up normally, but immediately exhibited the same symptoms. i checked the owner's manual and found that the wrench warning light indicates a "powertrain fault". i contacted ford roadside assistance and got the vehicle towed to the nearest dealership, thinking that a warning light indicating a "powertrain fault" would be covered under my powertrain warranty. the dealership diagnosed the problem as an issue with the throttle body of the vehicle, that the throttle body is not covered under the powertrain warranty, and charged me over $700 to fix the problem. *tr

Tl* the contact owns a 2011 ford explorer. while driving approximately 35 mph, the power steering seized and excessive force was required to turn the steering wheel. the vehicle was towed to the dealer. the technician diagnosed that the steering gears needed to be replaced. the vehicle was not repaired. the contact stated that the failure occurred after the vehicle was previously repaired according to nhtsa campaign number: 14e001000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 114,000...updated 10/07/14 *bf the consumer has since traded the vehicle. updated 10/10/14

I was driving down the street at around 20 mph when there were cars that suddenly stopped. when i was braking i felt as if the steering was allowing me to turn and it happened so fast i felt as if i lost braking power. then i hit the car in front of me hard. *tr

My vehicle was parked in the driveway, where it had been since the previous day. i opened the front drivers side door and got into the car. i put the keys into the ignition switch and started the vehicle. at this point i closed the drivers side door. at this moment i heard a loud "pop" sound. i looked into the rear view mirror and saw a large hole in the glass of the upper center portion of the rear window. upon further inspection the remaining glass was shattered and spider webbed. there was glass on the ground outside the vehicle as well as in the rear compartment of the car. *tr

Tl* the contact owns a 2011 ford explorer. while driving approximately 10 mph, the steering wheel seized and the power steering warning indicator illuminated. the vehicle was taken to a dealer for diagnostic testing. the vehicle was not repaired according to nhtsa campaign number: 14v286000 (steering) because the parts were unavailable. the manufacturer was notified of the failure. the approximate failure mileage was 30,000.

Steering stop moving in the middle of driving on the express way. had to turn the vehicle off and then restart for it to continue moving. this happen a view times but never on the express way.

Power steering still failing even after recall "fix". my ford explorer 2011 already had the power steering recall (safety recall notice 14s06/nhtsa recall 14-v-286) fix completed at dealership on 8/7/14, but the power steering is still failing! this is very serious if the recall "fix" is not working. please require ford to immediately implement the proper fix and immediately notify all owners who have already taken their explorers in per the recall and have this issue fixed immediately. ford knows about this issue and could be putting people's lives at risk. *tr

Left rear brake caliper failed causing vehicle to become unstable for brief second when the caliper grabbed the rotor while traveling at highway speeds. you could feel this in the steering and would have to correct at each dip or bump in the highway. brake pad worn to failure point before identifying the problem. *tr

This is a major safety concern. while driving an indication of a malfunction in the awd system shows on the dashboard & sync computer. the engine loses complete power and you must pull over and restart the vehicle to reset the on-board computer. this loss of power happens on the highway and is at great risk of causing serious issues to other traffic. not to mention when i have my child in the vehicle. i have taken it to rosner ford dealership in king george va (they couldn't find a issue 4 four times now). it happens with frequent and unregular intervals. i have repeatedly went back to the dealership to fix. the ford motor company (through my experience with the service dept) seems as if they don't care even when i expressed the safety concern. i believe the computer problem is a bigger thing than realized. hopefully this will help in getting add to the complaint list so ford will fix the problems. thank you. m. gebstadt

2011 ford explorer was just returned two weeks ago for national recall on electronic power steering control module failure. on august 21st at 9:30 am my wife was approaching a red light. she applied the brakes and felt an immediate power loss issue with the breaks. she impacted the vehicle in front of her around 15 mph. air bags were not deployed at time of accident. she did noticed the terrain management failure light was illuminated at time of impact. my wife did not feel the anti lock brakes engage, nor were there any skid marks visible on the road. minor front end damage is evident and radiator was leaking fluid. insurance company has been notified about recent recall. *tr

Tl* the contact owns a 2011 ford explorer. while driving various speeds, the vehicle would veer to the right without the contact moving the steering wheel. the dealer stated that the rack and pinion steering mechanism needed to be replaced. the vehicle was not repaired due to the part not being available. the manufacturer was not notified of the failure. the approximate failure mileage was 41,000.

Tl* the contact owns a 2011 ford explorer. while driving 25 mph, the speedometer and turn signals failed to operate. the dealer replaced the computer and the turn signal cluster. in addition, the brake calipers and rotors failed due to insufficient lubrication. the manufacturer was made aware of the failures. the failure mileage was 19,000.

My daughter and i were driving about 55 mph on a highway, and all of a sudden the truck lost power. all of a sudden an orange wrench symbol appeared on my instrument panel, but i had no idea what it meant. very scared, i put on my hazard lights and had to move to the right in 3 lanes of traffic!! i was so terrified a car or truck was going to smash into the back of our vehicle. the truck was only able to go about 5 mph even though i was pushing the gas pedal as far down as possible. when we finally were able to pull over, i turned off the truck. i then looked through the ford manual to try and identify the orange wrench symbol, which was lit up in my instrument panel. it indicated that the vehicle had a power train malfunction. after waiting 15 minutes i then started the truck up, with success. the truck seemed to be working again and oddly enough the orange warning symbol had disappeared. there were no warning symbols at all anymore. i drove it immediately to our ford dealership. i had to get a rental because they were so busy and told me they wouldn't be able to look at it until thursday. this afternoon (24 hrs. later) ford called and told me we needed a new throttle body part ($650). this truck is only 3 years old!! we could have been seriously injured. i thank god we weren't as this is a very active highway. *tr

Tl* the contact owns a 2011 ford explorer. while driving various speeds, the vehicle would jerk violently. in addition, the vehicle would decelerate on its own and failed to accelerate when the accelerator pedal was depressed. the dealer re-installed the software, transmission sensor, and shift control cable, but the failures recurred. the manufacturer was not notified. the failure mileage was 20,652.

Driving down the road and rear window exploded. *js

As i was merging on to the highway, i accelerated to reach the same speed of the traffic. the engine revved over 3500 rpm. my air conditioner was on and set to recirculate the air. shortly after merging onto the highway, i smelled exhaust fumes in the cabin of my car. *tr

Driving down the interstate at 70mph, warning comes on the console "awd is off" and the engine is down to idle speed (~800 rpm). pressing the accelerator results in no speed increase, forcing me to move across 4 lanes of traffic to the emergency lane with only the brakes working (no control over my speed, otherwise). pulled over, stopped the engine, looked around and could see no externally visible problems (fluid leaks, etc.). start the car and there are no warnings, so i continue down the road, but this time stay in the right lane and keep the speed to around 60. less than 1 mile down the road, the exact same thing happens. at this point we call ford to get us a tow. this was a very dangerous event to happen, especially when i had the explorer full with my family! today the servicing dealer called and said it is a problem with the throttle body. being that this is the 2nd time our 2011 explorer has left us stranded on the side of the road, it was time to go searching for others with this same throttle body problem. turns out there is a customer satisfaction notice already being done by ford for several other 2011 vehicles, but the explorer has been excluded. our symptoms and part failure are exactly the same as these other models, some even from the same assembly plant. i think ford needs to extend the 13n03 program to included the explorers. thank you. *js

On june 16th, 2014, i was traveling 40 mph with my 3 year old and 18 month old in the car and i lost all power steering and ended up in a ditch. there was no way to control it or even turn the wheel. it happened again on june 19th, 2014 however, my husband was driving and was able to get the car off the road. *tr

When merging into lane and passing a car about 3500 rpm exhaust gas enters passengers cabin and everyone inside will complain of very strong odor, breathing problem and headache. had this problem since car was new and dealing with uncomfortable smell with the rest of the family. wife had numerous times having problem concentrating driving because the exhaust fumes or odor is causing her to have headaches and almost passing out on long trips. it is a hazardous/dangerous issue. if ford can have a fix on this and it has to be soon. i think it is thousand or hundred of thousand of ford vehicles out there that has this problem. pls. don't wait for something like gm did. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that water was leaking into the vehicle from the roof rack. the vehicle was not taken into a dealer or independent mechanic. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure and current mileage was 85,000.

I was making a right hand turn going down a hill onto a street when the sensors went off and the power steering stopped working. the car registered two warnings. i stopped the car in the middle of the street. i was manually able to get it to a parking lot but it was extremely difficult. i drove very slowly. when i got to the parking lot, i turned the car off and restarted it. the warnings disappeared and the car functioned normally. i proceeded to call the dealership where i got the car from to explain the situation. i subsequently called the dealership the following day to voice my concerns and make an appointment. the best they could do was a week from today. this is a certified, pre-owned vehicle that i purchased less than a year ago. *tr

Power assisted steering goes off with no warning. first happened back in 2012, pulled off road, restarted car everything worked fine. problem occurring more frequently over past 6-8 months. (3 or 4 times) dealer says unaware of any general problems with the steering am scheduled to take to dealer for further analysis. not covered by any recall but problem widely reported on the web. *tr

While driving on the interstate at about 70 mph, an electrical light came up on the dash and i immediately lost power steering. my family was in the car and it was extremely frightening. i was able to muscle the car over to the right lane at which point, power steering was restored. the issue happened again around 20 minutes later and then rectified itself after a minute or so. i drove the car to the dealer and spoke with them about what happened. they kept the car for a week and could not "replicate the issue". this was the first week of april. i am now learning that ford was aware of this problem back in january and has issued a recall. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that water was leaking into the vehicle through the rear passenger seat belt area. the vehicle was taken to the dealer. the manufacturer was made aware of the failure. the failure mileage was 50,000 and the current mileage was 56,000.

Upon medium to heavy acceleration, such as accelerating onto a freeway, the vehicle cabin is filled with exhaust fumes from the engine. this injures the respiratory system of the passengers. they are working on a fix (after my family has been breathing polluted air for almost two and a half years). ford has finally admitted that there is a problem, and send me a letter that said. [xxx] ford customer service division march 7, 2014 [xxx] [xxx] subject: customer concern - exhaust odor on 2011-2014 explorer, edge or mkx we thank you for taking the time to discuss the concern of exhaust odor in your vehicle. to address your concern about exhaust odor, we have performed several inspections and sealing actions where applicable on your vehicle to help minimize the amount of odor coming into the passenger compartment. with these changes you may still experience odor under certain driving conditions such as, when performing wide open throttle (wot) accelerations with the climate control system in recirculation mode. ford motor company engineers have evaluated the air entering the cabin during worst case driving conditions (several wot accelerations with the climate system in recirculation mode). test results indicate cabin air quality levels are well within the ambient air quality standards established by various global environmental protection agencies such as the u.s. epa, osha, the kingdom of saudi arabia presidency of meteorology & environment and the government of dubai environment health and safety division. again, thank you for your time. [xxx] customer relations analyst please help me, ford don't want to help [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

At approx 1430 on june 2nd on highway on ramp accelerating had the service advancetrac warning light and chime come on and the traction control off light and chime come on and lost all power steering control of vehicle. i immediately put on my emergency flasher and let off the accelerator and forced my explorer to the shoulder. once on the shoulder of the highway i cleared the faults, i wish i would have taken cell photo of fault, and turned vehicle off and then restarted vehicle with no issues. i did not have any other issues for the rest of the drive approx 25 to 30 min. *tr

During traffic in hot weather on highway there is squealing sound coming from front drivers side of vehicle and smoke coming from rear driver tire after exiting highway to check the noise. after exiting highway i felt all 4 metal wheels and driver's side rear was extremely hot and other wheels were warm to the touch. i had the exact same conditions on passenger rear brakes last summer at ~50,000 miles, and the dealership replaced rear passenger caliper immediately. this time they claim are not able to reproduce the seizing of caliper after 3 mile test drive and calipers appeared to be in working condition. i argued that the problem may occur during long distance highway travel and may not happen on short test drive. dealership argued that it is ford policy not to perform warranty repairs/replacement work when they are unable to reproduce problems described by customer. i am very upset that i have to worry about my car starting on fire every time i drive on highway. 2011 ford explorer xlt 3.5l v6 tivct. northwest chicago il. *tr

I made a left hand turn and the power steering went out. i pulled into a parking lot and turned the engine off and restarted the engine. the power steering was fine. i went home and came back out to the car to go on an errand the power steering did not work. we called a wrecker on may 17 to have it towed to the ford dealer. *js

While turning on a curve in the road warning message on the instrument panel " steering power assist failure " appeared 3 to 5 seconds later car was extremely hard to turn vehicle crossed center line resulting in a near miss of a head on crash pulled to the side restarted vehicle and loss of power steering was corrected. has happened numerous times. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated while driving approximately 60 mph, there was a loss of power steering with the illumination of the warning indicator. the vehicle was maneuvered to the side of the road where the engine was turned off. the vehicle restarted and resumed normally. the failure recurred. the vehicle failure was not diagnosed nor repaired. the manufacturer was not notified of the failure. the vin was unavailable. the approximate failure mileage was 41,000. rk

Tl* the contact owns a 2011 ford explorer. the contact stated that when backing out of the driveway the power steering failed. as a result, the power steering assist fault and service steering advance tract lights illuminated on the instrument panel. the vehicle has not been taken to a dealer. the manufacturer was made aware of the failure. the failure mileage was 87,417 and the current mileage was 87,437. pm updated 9/4/14*cn

Power steer assist default shown on dash. vehicle lost power steering while in motion. it was reset by restarting the vehicle. this occurred several times before becoming fully disabled on may 18, 2014. vehicle became very difficult to control while in motion and nearly impossible 5 mph and under. *tr

Air bag light has been on several times. each time i have taken the vehicle in for service and they tell me each time they fixed it. i drive it some and the light comes back on. it is back in the shop for the tenth time i have paper trails and pictures to prove it. i ended up making an appointment the last time but before i got there i hit a deer end of march at 60 mph and the air bag didn't go off once the body work got done i took it into the ford shop and they said there was a faulty sensor were the deer hit. they replaced it the i drove it eight miles and the light came back on so i turned around and they are telling me that there are no codes this time i have tried to get them to buy it back and they will not. the rear brakes have locked up four time and they have replace them each time and it continues to do the same with them also. *tr

I was driving on a four lane highway when a signal came on dash " steering assist failure" and i could not steer the vehicle. was just coming off highway and was able to continue to ramp and had to pull off on median in middle of busy exit ramp. stopped and then restarted car which temporarily fixed problem now dealership is telling me the steering column module needs replaced - will cost me $600 !!!!!:( very disappointed in ford as there are many reports of this happening to others ! *tr

While driving approximately 45 mph on local road, power steering gave out and vehicle became extremely difficult to effectively steer and pull off across 2 lanes of traffic onto shoulder. after pulling off to side of road, turned of engine and re-started. steering came back and was able to return home. next day, suv did same thing 2x and added a new error message regarding traction control system fault along with power steering system fault. ford has a section in their owners manual warning that failure of this system will require additional effort to steer the vehicle, but the dramatic change from power steering to this scenario is startling. my husband reviewed on line and discovered a re-call for the power steering problem had been issued in january. when contacting ford dealer they stated this recall did not include our car since the recall was only for vehicles that had repairs for this same issue (done in a certain time period). if this issue had happened with a less experienced driver (ie our 17 year old daughter who drives this car frequently) the issue would most likely have caused her to panic and due to diminished maneuverability may lead to an accident. i am surprised the re-call is only for a part that has been installed to make a repair when the underlying problem this repair was being made for has not been addressed. it appears there are several complaints about this same issue. *tr

My wife, and three children were driving at freeway speed with the cruise control set. the power steering failed and the warning lights came on. the controls on the steering wheel locked out and she could not cancel the cruise control. the loss of power steering made it difficult for her to get pulled over. she tried to call me for help but no functions of the sync system worked. she pulled over and waited for me. i restarted the car and the steering was reset. i drove it to the dealership. today is sunday so i will arrive there tomorrow and have it evaluated. very hazardous and scary for my wife and the children. unexpected loss of power steering is a safety issue that can cause accidents. *tr

This is the 4th time my vehicle has lost its power steering. i was driving in traffic at about 45 mph and the power steering. i have to find a place on the side of the highway to pull over and turn my car off and wait a while then restart it and sometimes it fixes the problem and sometimes it doesn't. there is only a matter of time that this will happen going at a higher rate of speed and cause injury or worse! ford needs to recall this asap! *tr

The power steering assist on my 2011 ford explorer has just stopped working suddenly on two different occasions. both times happened in parking lots and the steering started working again after turning the vehicle off and back on again. i'm reporting this because the ford dealer will not attempt to fix it since it reset itself and is now working again. however, research shows this is happening to many people with this make/model and this is a potentially very dangerous situation that needs to be fixed to prevent a future tragedy. i will likely get rid of this car now because it is not safe to drive on busy highways. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that while traveling 40 mph, the power steering and service track warning lights illuminated. the manufacturer was contacted. there were no repairs completed on the vehicle. the failure mileage was 66,800 and the current mileage was 66,801. the vin was not available.

As i was getting ready to make a right hand turn, the steering wheel would not turn and, at the same time, there was a car coming up to the stop sign where i was turning. i used all the force i could to turn the wheel because if i couldn't turn, i was going to hit the other car. as it was, i barely missed them and finally got the car to turn right and then the light came on the dash - i still had to find a place to get off the road so i went into the church parking lot fighting the steering all the way. i finally came to a stop and put the car in park and turned off the ignition. there was no prior indication of impending failure of, as it turned out, at the ford garage, the failure of the power steering gear. if this had happened on a highway at highway speeds, i doubt if i would be here today. *tr

The service advance track warning appeared followed the power steering failure. the power steering totally went out. the result could have been disastrous had i been turning sharply at the time of failure. luckily i was able to pull to the side of the road. this appears to be an ongoing problem with this vehicle and many have reported it. it is only a matter of time before this known issue results in a fatality. *tr

The car basically shuts off and you lose power steering. no warn lights just cuts off immediately. we brought the car to the dealership and they ran a diagnostic and told us the issue was with the power steering sensor and that it would cost $2,000 to fix. i took to the internet and searched the issue to find out that there have been a number of owners that have had the same problem. i called ford customer service and they opened a case for us. they came back with $1,000 in financial assistance but it will still cost us $1,000 for soemthing i feel is not a part that "wears out". it is a very dangerous issue and i think that ford should take care of replacing the part before someone really gets hurt. *js

This is the 5th time my powering steering has failed!!! ford has replaced the part, after i had to spend $1800.00!!! the power steering rack was replaced and power steering failed again. what is it going to take for ford to figure this issue out. *js

Steering power assist warning light came on; loss of power steering. turned off car, then restarted again, problem went away. has recurred numerous times. *tr

We have had multiple incidents where the power steering would lock up and we would get a "power steering assist fault". so far, shutting down the car then restarting has cleared the issue. we have been lucky; this has occurred only at low speeds (backing out of the garage or in a store parking lot). took the car to get checked today and it is going to cost $2,000 to repair the electronic power assist steering (epas) gear. have to repair it because it is a safety issue. *js

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving approximately 55 mph, the power steering intermittently failed and the vehicle became increasingly difficult to control. the vehicle was taken to a dealer where it was diagnosed that the power steering needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 38,00 and current mileage was 69,000.

2 times within a week, saturday april 26, 2014 being the most recent, as i was driving my power steering failed on my 2011 ford explorer xlt fwd. warning lights saying "power steering failure" lit up and my power steering was no longer operating. i had to pull over using manual steering to turn the explorer off and start up the power again to bring the steering back. this could have been very dangerous situation if i was driving on an interstate. it appears that many other 2011 to at least 2013 ford explorer owners are having the same problem posing a very serious safety situation. it also appears that ford does not think it is serious enough to be researched further. *js

About months ago my husband was driving along and all of a sudden, the vehicle started making a warning sound and the "assist power steering fault" message came up as well as service "advance trac." then, without warning, there was no power steering. shut the car off and restarted it and we had power steering again. we took it into the ford dealership and they said they have never heard of this problem. it happened again, they looked at it and nothing found! last night my entire family was in the car and the power steering went out. very scary. look online, found a power steering recall in the 2011 explorers, called the ford motor company and conveniently our vin is not part of the recall. ford motor company was rude and would not explain the other recall to me because my vin didn't get recalled as if it was confidential information. i feel this is a billion dollar cover up by the ford company. they do not want to claim responsibility until someone dies. *tr

Tl* the contacts a 2011 ford explorer. the contact stated that the breaks would constantly squeal even when accelerating. the vehicle was taken to an authorized dealer, who indicated that the caliber, rotors and brake pads needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 19,000.

While driving on a highway received a warning for steering failure,shortly after power steering completely failed.resulting in very hard steering at highway speeds.vehicle towed to a ford dealer who reset computer fixing problem but could not duplicate or explain why it happened. *tr

The steering power assist fault was lite up and then i lost all steering and all i could do was turn my flashers on to avoid being hit and drive off to the side of the road. *tt

This is the fourth time that it has happened to me. i have been driving down the street, when the car completely loses all power, cannot turn the wheel, cannot accelerate at all and you are completely unable to move the car. i have taken the car in every time to be serviced, they say that the computer shows that nothing is wrong, no codes show up. this past time i was 1 foot over train tracks when the car died. an oncoming train passed before i had time to restart my car. this could have been fatal and if my children where in the car i would never have been able to get them out of the car. it has happened at an intersection and driving 40 mph down a busy street, happened taking a left turn on a busy street. there are no warnings that it is about to happen. it literally just stops working. this is a serious and very dangerous defect on this car that needs to be addressed before a family is killed. *js

While driving my steering column locked up and lights on my dash indicated that the power steering and traction control were no longer working. i was forced to attempt to pull over which was nearly impossible due to my power steering no longer working. i turned my vehicle on and off 2 times (giving it time between to resent itself) before it would work properly however the lights indicating the power steering and traction control was not working remained on. i think it is absolutely ridiculous that ford refuses to fix this problem. this is the 3rd time this has happened to me. this is a major safety concern ford! fix the problem before people start to lose their lives!

While driving my steering column locked up and lights on my dash indicated that the power steering and traction control were no longer working. i was forced to attempt to pull over which was nearly impossible due to my power steering no longer working. i turned my vehicle on and off 5 times (giving it time between to resent itself) before it would work properly however i continued to have the same issues with it throughout the day. i think it is absolutely ridiculous that ford refuses to fix this problem. this is the 2nd time this has happened to me. this is a major safety concern ford! fix the problem before people start to lose their lives!

I was driving in the highway approximately 65 mph, all of the sudden the "powersteering assist failure" message popped up. i exited the highway but had a very difficult time turning the steering wheel. i turned the vehicle off and then restarted it again; the steering wheel went back to normal. this is a very dangerous issue; i have children and depend on my vehicle daily. *tr

I was driving on a major street during heavy afternoon traffic. the steering became extremely difficult and i could barely turn the wheel. the warning lights for advanced traction failure and power steering assist fault came on. i also noticed the terrain management control was no longer illuminated. i tried to turn off the road into the driveway but it was extremely difficult. i am a reasonably strong adult woman and had to use all my strength to turn the wheel even slightly while slowly moving. when i managed to get the car into a safe place i put the car in park and turned it off. when the car was started again, it returned to normal and i was able to drive it. three days later, the same thing happened with another driver while i was a passenger. the older male driver had similar difficulty steering and turning the vehicle. i took the vehicle to the ford dealership for service. they repaired the rack and pinion steering for an estimated cost of over $2000. the mileage on the vehicle was approximately 36,400 miles so about 400 miles past the warranty. we were able to get ford to reduce the cost to approximately $750, some of which was for the alignment that was necessary following the repair. this incident could have been far worse with devastating results. i am a mom and girl scout leader and transport children frequently throughout the day. at the time of the incident i had 4 children in my vehicle. *tr

Driving around a curve and the steering locked up. we swerved into the other lane and luckily didn't get hit. the power steering assist fault notification came on. *tr

I was parked at a store parking lot. i got in the car to back up and this message "powersteering assist failure" popped up on the screen and i was not able to turn the steering wheel at all. i shut the car off and then restarted it...then the power steering went back to normal. *tr

Power steering fail light came on and i lost my power steering. after killing the car, letting it sit then restarting it i started back working. *tr

Lost steering assist during turn into driveway. it was extremely difficult to manually steer the vehicle, which i was able to stop due to the low speed. the next morning it was again very difficult to steer the vehicle when i backed out of the garage, however, after stopping and starting the vehicle 2-3 times the power steering begin working again allowing me to drive the vehicle to the ford dealership. while driving the vehicle forward in their maintenance bay the steering assist failed again, at which time two computer failure codes where present, which i read and then showed to their maintenance representative. the code listed on the receipt was c200d. the second issue involves erratic shifts and loss of power when accelerating from a stop up to 35 mph. a ford dealership has completed two-three computer software upgrades. the most serious shifting problem occurs when pulling out or turning onto a roadway and there is minimal acceleration when the accelerator pedal is pressed down, and the vehicle is unable to adjust as expected to the traffic flow. this problem was first reported 02/2013 and most recently during 09/2013.

While driving the power steering shut down along with the traction control.

A seat belt/air bag warning light has been coming on intermittently. i was told that the service dealers could only investigate this when the light was on. as it comes and goes, i have not been able to take the vehicle into the dealer for a couple of months. when i did, i was told that it was no longer in warranty and i would be charged about $450. the representative said if i did not get is corrected that the air bag would not work properly thereby exposing me to risk. it seems that a situation such as this should be covered by the manufacturer indefinitely or are they willing to take the chance that their customers will not be injured for an error on their part in manufacture. i had the defect repaired at my expense but would like to have an investigation opened and possible charges against ford motor company and possibly even their dealership network.

Tl* the contact owns a 2011 ford explorer. the contact stated the steering wheel locked while driving and it became hard to turn. the power steering light illuminated as the failure occurred. the failure was experienced several times. the dealer reset the power train computer; however, the failure was not corrected. the steering wheel continued to lock while driving. the manufacturer was made aware of the failure. the failure and current mileage was 52,000.

Our first indication of steering problems happened around september 2013. a dashboard error "service advancetrac" message kept illuminating. first the dealer replaced a "sensor" that didn't fix it. then a software update, that didn't work. they then replaced the "rack and pinion", in this car i am told it is an electronic steering motor. that did fix the problem with the error message, however at times the entire dashboard and "infotainment" screen would go blank and reboot. all seemed fine for a few month's until an unexpected event occurred in january 2014. i was driving my 2011 ford explorer on thursday, january 9, 2014 on andersen air force base in guam. it was a bright, sunny day, and weather conditions were ideal. i stopped at the post office and when i turned left to enter a parking space, i noticed the steering was a little jerky. i didn't think much of it until we were leaving, and the steering continued to be choppy. when i left the parking lot, the car did not respond cleanly when i turned the wheel. i mentioned the my daughter that something was wrong, but i wasn't sure what was happening. as i entered a roundabout turn before exiting the air force base, the steering went out completely momentarily. it felt like i was driving on ice! the brakes worked properly, and i was able to slow down and navigate safely out of the turn. i had no problems driving straight, but turning was jerky. i called my husband to let him know what was happening, and i drove slowly home approximately four miles from the base. the car was turned into the dealer who "could not replicate the error". the "service advancetrac" error happened again on 22 jan , went into the dealership and i was told again that they could not replicate the error. *tr

I was driving down the street at 55 mph when the 'power steering assist fault' displayed on the dashboard interior display. the steering wheel immediately locked up & i lost complete control of the vehicle & drifted to the right. i stepped on the brakes to avoid crashing & turned the car off. once i turned the car back on the fault was no longer there & i drove home. i called the ford dealership & made an appointment to get the vehicle checked the next day. later on that same day, my wife & i had an appointment. however, when we started the vehicle up, the same fault was immediately displayed & the steering wheel locked up. i kept turning the car off & trying to restart, but the fault would not go away. i had to get my vehicle towed to the ford dealership. i did some research online only to discover that i was not the only ford owner that had this problem. several others had the same issue. this finding prompted me to look on the ford website to see if there was any recall but there is none. the ford dealership quoted me for an 'air bag safety fault', electrical & valve malfunction, after running a diagnostic test on my vehicle. i was deeply concerned because the 'air bag fault' never displayed due to the other fault. the estimated cost was over $3,000. also, i had to rent a vehicle in the interim. i asked about recalled parts & legal action when i was at the dealership but no one had any information. when i went to pick up my vehicle, the ford dealership said they would pay for the rental & they made contact with ford company. the ford company allegedly emailed the ford dealership & took $1,000 off the total cost. i have a wife & a baby. this is our only mode of transportation. i fear for the safety of my family in this make of vehicle & i would like for ford to investigate this electrical issue further & recall its parts. please help us & all others with this issue. *tr

This is the 2nd time this happened while raining. the first time,about a year ago and while driving 55 mph, the instrument cluster screen and myfordtouch screens both went black and lost power steering suddenly,but engine was still running. but, all of sudden, then power steering re-energized and made steering wheel jerk causing vehicle to skid momentarily, but i was able to maintain control of vehicle and pull over. the instrument cluster screen then had a message "check charging system." i turned vehicle off and restarted it and vehicle returned to normal. few days later, took to dealership for routine maintenance and battery and alternator were checked out as being fine. today, vehicle lost power steering while slowing to a stop to turn into driveway and felt like steering wheel locked up. had to turn steering wheel with great force to turn into driveway home and the drove about 200ft to carport and power steering never returned and had same check charging system warning message displayed on instrument cluster. turned vehicle off and power steering returned and no longer had check charging system warning message. only happens when raining and unable to reproduce for service tech because dealership says they won't test vehicle when it is raining. *tr

I was driving my explorer when the power steering went out suddenly, making it almost impossible to steer to safety. a message appeared on the dash about the problem, but i was too busy trying to steer to safety to memorize what it said. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving approximately 30 mph, the power steering failed without warning. the vehicle was not taken to a dealer or independent mechanic for diagnosis or repairs. the manufacturer was made aware of the problem. the approximate failure mileage was 37,000.

After starting the car, a warning occurred for the first time saying power steering needed service "soon". we turned the car off and restarted. the notice did not appear and my entire family continued to our destination. during the course of our ride, we did not receive another warning. then while attempting to make a turn we veered into the other lane nearly crashing into another car.due to power steering loss. the situation was extremely dangerous. *tr

Driving in the mountains at night, proceeding up a steep and icy grade, the vehicle gave a warning signal about a power steering problem and immediately the power steering unit failed. the extremely difficult steering capability of this vehicle during this failure, forced us to creep along a major highway to finish the eight miles to the nearest town. after researching this problem, i stumbled onto the nhtsa website and discovered the 2011 explorer obviously has a safety flaw and a dangerous one at that! my vehicle is in a ford service department now and the initial diagnosis is " the car received a false electrical signal and shut down the power steering". seriously, a false signal shut off the power steering capabilities???!!! they are in the middle of a "10 page checklist/re-booting of the electrical control system of my vehicle and i have absolutely no confidence this will solve a future problem of power steering capability loss, especially since i am on my fourth major computer failure in this vehicle. fyi ford engineers; the steering function of a vehicle should not be subject to an electronic signal that can deactivate the ability to control the steering of the vehicle!! *tr

Driving and all of a sudden the power steering warning light comes on and the vehicle locks up. very scary situation because i couldn't control the vehicle. i purchased this vehicle brand new??? *tr

I was rounding a curve in an intersection when the steering became impossible to steer . i managed to get it off the road and i noticed the traction controls were lit up along with the steering failure warring came on. after restarting the car everything returned to normal. *tr

I was getting ready to turn into the parking lot .. when 2 sets of lights came on ..the system indicators came up .. one indicating the power steering error and another indicating the power steering locked ... then the steering wheel became very hard to turn .. making so very hard to turn into a parking space .. someone had to push me into the parking lot out of the way .. later to call ford dealership doesn't want to assist me with this problem ... i drive a 2011 ford explorer .. the car is 2 years old . i reviewed other concerns of this matter .. is there a recall ... *tr

We purchased our 2011 ford explorer in january of 2011 and have been the exclusive users of the car ever since. our vehicle has experienced three total losses of power steering ability since july 8, 2013. when an event occurs, the "power steering failure" light comes on and the vehicle immediately becomes difficult to steer. two of the occurrences have taken place while traveling at high speed on the highway. in one instance, my wife was driving the car with our young son and struggled to control the vehicle after the failure. ford attempted to address the problem by installing two separate new steering columns into the vehicle, yet the problem persists and seems to have had collateral effects on other electrical and mechanical components of the car. i have advised ford customer service of the problem but as of 11/20/2013 i have not had any kind of affirmative response. *tr

The first time this happen my wife was driving down the road at approximately 35 to 40 mph. i was riding passenger seat. all of the sudden just going down the road. she said she couldn't steer and at that time i heard a beep. this was a message on the dash saying steering assist fault. she had a very hard time steering it around a corner we had come to. she asked if we should pull over but since we were less than a mile from the house. and how i figured we could make it has i have drove a car home when a power steering belt broke before. i told her to continue home. once home we turned car off. and then restart it. the car was back to normal and warning message went away. at the time we just considered it a fluke. then it done it again a week later going down the road again. we pulled over and again shut car off and restarted it. it was fine again. then a few day later it did in a parking lot parking. a month later it finally happened while driving on me. i was driving 45 mph going straight all the sudden the steering wheel got tight and the power steering fault came on like usual. we were on our way to the store and less than a 1/4 mile away. it was very hard to turn the car into the store parking lot. this is harder to steer than a manual steering car. do to trying to steer a power steering rack and gears on top of big 20" wheels with wide tires. for inexperienced, not a very strong person, or an elderly driver. this could be a dangerous situation on the highway on a corner. and i could see how it could cause an accident. this problem as happen also immediately when care is started. it happens at anytime it seems. you never know when it will happen again. *tr

Was driving down the road and with no warning the power steering went out and lights came on the dash. arrived at destination cut the car off and several hours later started the car and drove it with no problems. 5 months later my wife was driving the vehicle and the same thing occurred. we took it to the ford dealership they were able to reproduce the problem and said it was the steering rack electric control module. luckily she had purchased the extended warranty because at this time the car had about 40000 miles and would have cost us 1800 dollars to fix. we got the car from the dealership and about 1 week later i was driving the car 40 mph on a curvy road when again lost power steering and almost ran off the road into ditch i took the car straight to the dealership left the engine running with all the dash board lights lit up and no power steering. after filing a complaint with ford corporate a regional customer service manager called and they are now telling me that the new part they had replaced a week earlier must have been defected and are waiting on another replacement part. we informed them we no longer want the vehicle we feel it is not safe to drive and wanted to know what options we had and what ford was willing to do to keep us a satisfied customer. they offered a free extended warranty on the car (which my wife had already purchased) or we could trade it in on a new ford and by the new vehicle under the ford x-plan. *tr

The airbag indicator illuminated on my 2011 ford explorer limited so i took it to my local ford dealer. they informed me that when this light is on, the srs is deactivated as it is a closed system. the repair was done and in jan 2013 the problem arose again. it was fixed after a couple of days and returned to me, since then i have had it back 7 additional times. had i been in an accident i would not have had any of the protective equipment to help prevent serious injury or death. to date at least one pre-tensioner, a module, and a wiring harness have all been replaced. *tr

Like many other 2011 - 2014 ford explorers, my 2011 explorer limited appears to have a design flaw that allows exhaust to enter the cabin under hard acceleration (i.e. using an on-ramp, passing vehicles, etc.). whether that a/c is on or not, these noxious toxins fill the cabin. the concern is that if exhaust gets in under hard acceleration, it would seem logical that small amounts are entering at all times. this poses a serious health and safety risk to the occupants. ford failed to address the issue, saying it didn't exist until last year (2012) when they released a tsb to "fix" it. for most (per an explorer forum i belong to), the fix was temporary or didn't work. my vehicle has been in the shop numerous times, at one point for several weeks, and the problems still exists. someone needs to hold ford accountable and make them fix this serious problem. *tr

While driving, power steering assist abruptly fails, as does advance trac stability control. the vehicle becomes much harder to control. if the car is in a turn when the steering fails, the steering wheel lurches and tries to re-aim the vehicle straight ahead, disrupting the turn. dashboard warnings confirm the steering and advance trac failures. also, the turn signal sustain fails, so using the turn signal requires constant pressure on the signal arm. on average, this problem has recurred every 2000 miles, at any speed. turning the car off and restarting "fixes" the problem temporarily until the next failure. two trips to the dealer for examinations have resulted in no answers - both times the results of leaving the car for several days have been shrugged shoulders and "we couldn't duplicate the problem, and there is no trouble code. it worked fine for us." as is nothing ever was wrong with the car, and even if there were something wrong, there is no way to repair it! how the nhtsa and ford motor company can allow these vehicles to roam our highways with no recall, or even a technical service bulletin, knowing there is a chance the drivers may lose control and crash, as some already have, is a crime against vehicle safety and against the very mission statement of the nhtsa. i will be copying this complaint to my elected representative in the united states congress, who in the past has proven to be far more interested in my safety than ford or the nhtsa. *tr

After a rapid acceleration in order to get to toll speeds (65mph) the vehicle started to produce a burnt smell. thought it could be new vehicle stuff but right know its 30,000 miles and every time i go over 4000 rpm on a rapid acceleration it gives me the odor, plus the vehicle losses power on the hills. disappointing when you pay over 40,000 for a new luxury suv. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that the passenger heated seat was activated and it burned a hole through the seat on two separate occasions. the vehicle was taken to the dealer and the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 12,000 and the current mileage is 28,261. updated 01/07/14*lj updated 1/22/2014 *js updated 03/17/15*lj the consumer requested to have the case re-evaluated. updated 8/18/2015*js

On oct. 30th the steering locked up while driving on i-95 south going roughly 65 miles per hour. the steering locked and would not allow for the wheels to be turned. we were lucky it happened on a straight piece of the highway. my wife was able to slow the car in time so that the vehicle could be driven onto the side of the road slowly enough that she could keep it on the berm. the car was turned off and when she turned it back on the steering worked fine. this is the second occurrence. the first happened about a year ago. *tr

I was driving to work going about 55mph give or take 5mph when the steering went stiff and made it hard to steer through the turns. it was worse when i had to make slow turns. if i had to avoid an accident quickly i don't think i would be able to avoid it. when i got to work shut the car off turned it back on and i guess it reset because the steering came back. when i t happened again i called the brewster ford and said to turn the car off and on and that would fix the problem i rough the car to the dealer after if happened a few time but they said they wont be able to find anything since there are no errors when i brought it in it happened a few more times brought it back again the check it said they found nothing and then charged me almost $200 if finally completely went this all happened over a 1yr time period put a call into brewster ford and corporate still waiting to here from either one that was almost 2weeks ago. *tr

We purchased our 2011 explorer in july 20, 2013 with approx 43,000 miles. the first instance (8/30/13) we were leaving a friend's house, turned on the car and had no power steering for the entire ride home. this was a friday night so we were unable to take the car to the dealership. power steering came back the next morning when we restarted the vehicle. sunday (9/1/13) we were driving at approximately 40 mph when we lost power steering again. we pulled over and shut the car off. once restarted, the power steering worked again. our local dealership was contacted and could not fit us in for service until 9/9/13. the ford dealership kept our car for exactly 2 weeks trying to figure out the exact problem. inevitably, we were told that the steering gear assembly was replaced. all was fine until 10/14/13 when we once again lost power steering and "service power steering" and "terrain management system" warnings were displayed on the dash while driving at approximately 35 mph. the vehicle was taken immediately to the ford dealership yet again. we were contacted by the service department rep, who spoke with ford, to determine that the gear that was previously replaced was "defective." we are now awaiting yet again to have our car returned to us. each time this happens there is no warning and the car is extremely hard to steer. this is not only inconvenient but also a huge safety issue. we drive around two small children and my wife feels unsafe driving the vehicle because this can happen at anytime without warning. as time goes on, it has been brought to our attention that this is a fairly common problem among 2011 ford explorers through present models. unfortunately, it seems that many people have been going through this exact vicious cycle for years now. it seems that ford cannot seem to pin point the exact problem. *tr

Vehicle gas tank was filled. fuel gauge showed 3/4 full - after a brief drive (less than 20 miles) vehicle was started and fuel gauge showed less than half a tank. vehicle was put in shop for repair. on 9/17 - it was picked up on 9/20 - truck was filled up again on 9/23 and fuel gauge again showed 3/4 full.

Tl* the contact owns a 2011 ford explorer. the contact stated while driving 20 mph, the power steering warning light illuminated as the steering wheel seized. the contact applied the brakes and shut off, then restarted the vehicle as it operated as designed. the vehicle was taken to a dealer for diagnosis and the contact was informed that the electronic steering sensor would need to be replaced. the manufacturer was notified of the failure. the vehicle was not repaired. the failure and current mileage was 51,900....updated 10-24-13 *bf updated 11/1/2013 *js

When accelerating the vehicle quickly with the air conditioner on (does not matter if it's on fresh air intake or recirculation), there is a definite burnt smell the cabin of the vehicle. the problem can be duplicated at any speed, from a dead stop or accelerating during a passing maneuver. the vehicle was taken to the local dealership three time and two technical bulletins were addressed upon completion of the factory warranted technical bulletins, the odor remained. burnt smell. *js

While driving a vehicle stability fault message popped up. this was caused by the electric power steering module failing. luckily in this case my wife was able to slow the vehicle down and muscle it off the road without accident or injury. when the electric power steering fails the car is extremely difficult to steer. ford know about this system failure and refuses to recall it. *tr

Driving straight on an interstate i-82 at 70 mph.. bell chime sounded, looked at the instrument panel which displayed yellow "steer assist fault"!!! then i realized i had no power steering. off i-82 to find a ford dealer. dealer check it out and said it worked now. when it quits, pull over, stop, turn off the engine and start it again; the computer resets itself. the dealer, ford country in prosser, wa has a customer with the same problem, that is how he knew what to tell me. they have had this part on back order for 2 months. *tr

On thursday evening sept 9, 2013 i was driving east on highway 195 in nj. out of nowhere the power steering fail signal and terrain warning signal came on and immediately the power steering went out at the exact same time. i was driving 65mph in the left lane with my young daughter in the car. the steering wheel froze and barely budged, could move maybe an inch in each direction. thank god i was able to slowly get the car to the shoulder safely. this could have potentially been a dangerous and fatal accident....it was truly frightening!!! when i called ford road side assistance they took 15min just to get basic info down to send tow truck, woman was very short with me and seemed like i was bothering her. we hang up, its getting dark, my daughter is scared, then 5 min later she calls me back to tell me there is a problem. she said the local ford dealer is closed so they can tow to a secure facility overnight but there would be an additional cost. i said a few choice words and cancelled fra. thankfully i have aaa premium so i had them tow my car to my home overnight then called fra to bring to ford service dealer the following morning. ford service rep now tells me i need a new power steering rack which will cost $2,400 and is not covered. i did research online ford part only cost less than $600!!! many other complaints on here and nhtsa are investigating this continuing power steering fail issue in the 2011 explorers but until then my car which is less than 2 years old is going to cost me if i want it back. what is being done about this and future accidents that could occur with other innocent drivers?

On three occasions the car loss power steering and warning light came on in the dash. the ignition was turned off and then the engine was restarted and the power steering seem to return to normal function. car has been taken to dealer. dealer is going to replace the rack and pinion steering assy. *tr

While driving the car dies and the yellow wrench light appears. this occurred twice in one day. the first time it occurred i was just beginning to accelerate. i was able to pull over and restart the car. the second incident occurred while driving down the highway. i was able to pull over and restart the car. i immediately brought it to a ford dealer who has had the car for three days and cannot find out what is wrong. *js

I was with my family on trip driving 80 mph on the freeway when the power steering went out! there was no indication on the instrument cluster that the power steering failed so i was not prepared for this. we did run off the road and onto the shoulder and fished tail out of control. this was frightening for my family. i was ready to pass some slower vehicles when this happen and had to move quick but the power steering was out. we lost control and ended up on the shoulder. i managed to drive the car home not without sweating by struggling with the steering wheel from 3 hours away. once home, i looked this particular problem on the internet and found that there is a lot of complaints of this same problem. i also found that ford does not acknowledge this!!!! i called ford customer support the next day and i was informed that this was the first time they heard of this. hopefully no one gets hurt for ford to realize this is a defect in their vehicles! there needs to be a recall on this! *tr

While driving in town, traction control lights came on and vehicle lost all power steering. the steering rack assembly had to be replaced. *jb

Traveling at freeway speed the warning message appeared on the instrument panel before the power steering quit. when i restarted the car it appeared to have corrected the problem. on september 10th, the same warning came on the instrument panel before the power steering quit. i was traveling at 35mph. i restarted the car and it appeared to correct the problem again. when i previously took it into the dealership they said there was nothing wrong and reset the system. *tr

While driving, power steering assist abruptly fails, as does advance trac stability control. the vehicle becomes much harder to control. if the car is in a turn when the steering fails, the steering wheel lurches and tries to re-aim the vehicle straight ahead, disrupting the turn. dashboard warnings confirm the steering and advance trac failures. also, the turn signal sustain fails, so using the turn signal requires constant pressure on the signal arm. on average, this problem has recurred every 2000 miles, at any speed. turning the car off and restarting "fixes" the problem temporarily until the next failure. two trips to the dealer for examinations have resulted in no answers - both times the results of leaving the car for several days have been shrugged shoulders and "we couldn't duplicate the problem, and there is no trouble code. it worked fine for us." as is nothing ever was wrong with the car, and even if there were something wrong, there is no way to repair it! how the nhtsa and ford motor company can allow these vehicles to roam our highways with no recall, or even a technical service bulletin, knowing there is a chance the drivers may lose control and crash, as some already have, is a crime against vehicle safety and against the very mission statement of the nhtsa. i will be copying this complaint to my elected representative in the united states congress, who in the past has proven to be far more interested in my safety than ford or the nhtsa. *jb

When turning right into my work parking lot yesterday morning i received the power steering assist fault error and service advance trac error with loss of power steering. this is the second time this has happened with the first time in june driving on a highway. the warning message (audible and visual warning) come on at the same time the power steering is lost so there is no warning, it just happens and you have to hopefully be at a safe distance between another vehicle or object so you will not cause an accident. this is a known issue with ford and they do not consider it a safety problem, however, i do not feel safe driving this vehicle anymore not knowing when it could happen again and if i will be able to steer it safely with another sudden loss of power steering. this part should be recalled. *tt

Tl* the contact owns a 2011 ford explorer. the contact stated that the vehicle failed to start with the illumination of the key not detected warning message. the vehicle was towed to the contact's home where she received directions from the dealer over the phone in how to restart the vehicle. the manufacturer was not notified. the vin was not available. the approximate failure mileage was 20,000. the consumer stated the vehicle was installed with a no mechanical key start system. the ia key failed, which left the consumer stranded. the no key detected alert appeared on the dashboard. the key was fixed. however, the error message remained on the dashboard. also, the engine overheated.

During hard acceleration onto a highway or from a stop, the interior of the vehicle fills with the odor of exhaust fumes. this occurs every time and is not random. *tr

I started my car and as i was backing out of my driveway 2 warnings came up: power steering assist failure and service advance trac. at which point i lost my power steering. i turned the car off and on again and the warnings went away. i drive to work fine but i leave for my lunch break and get the same warnings and no power steering. i turn off and on several times even going back in to work to let it sit a while. try again later...same thing...no power steering. i'm stuck at work till my husband can come and get me. i've noticed that there have been numerous complaints on this same thing happening to other people and i wonder why ford has not recalled it yet. it really makes me mad that i may have to pay $1200-$1500 to get this fixed (will it even really be fixed?) for a car that is still so new. *tr

I own a 2011 ford explorer with approximately 20k miles. "power assist fault warning" code has come on a handful of times for about a year. i never thought to look into it because it happened when i first started the truck and was not driving. after restarting the truck it would go away and wouldn't come back for a couple of months. unfortunately its happening more and more often. earlier this week i was making a left hand turn when it happened again, this time right as i was making a turn. i nearly went into a ditch. i immediately took it to the dealership who did not know the cause and can only replace the powersteering rack. i hope this fixes the problem but i just cannot trust that my wife and 6 month old son will be safe in this car anymore. will be trading in this truck soon. its a shame because i really like it. *tr

Was in park in a fast food drive through and had the vehicle in park and when i put it in drive and accelerated i immediately got an error power steering assist failure and the power steering was gone and very hard to turn the wheel. luckily it was a straight drive through. i turned off the engine and restarted and the error cleared and i was able to steer again. this is the second time this has occurred with a similar scenario where the steering failed after switching to drive from park. i am not positive of the date of the first time as i did not write it down and thought it was a one time fluke but it was approximately in feb, 2013. hearing about others where this has happened while driving at speed has given me great concerns now.

Driving 65 mph on a highway when i suddenly lost the ability to steer my vehicle. i was fortunate enough to be able to maneuver the vehicle onto a shoulder, but this is certainly defect and must be recalled before someone is injured. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 60 mph, the steering wheel seized without warning and the steering wheel became hard to turn. the power steering assist light illuminated after the failure occurred. the contact shut off the vehicle for several moments before proceeded to the dealer. the dealer performed a diagnostic and advised that the steering wheel electrical box was defective. the vehicle was not repaired. the vin was not available. the manufacturer was made aware of the failure. the approximate failure and current mileage was 38,000.

While driving to work the following warnings came up. 1. power steering fault 2. service advancetrac system car became very difficult to steer, almost resulting in a major car accident as i was approaching a very tight turn on i75. upon doing some research it appears this issue is way to common, and extremely dangerous. *tr

I was traveling at 40 mph on a busy city street when all of the sudden i heard a warning bing sound and saw the power steering fault and all terrain management failure warnings on my instrument panel. lost total ability to steer the vehicle and had to put on emergency lights, stop on side of the road, turn the vehicle off and on (hoping that it would reset and resolve the issue) and doing this cleared the warnings and i was able to steer again. however, two days later the problem happened again after starting the vehicle in a parking lot and before starting to back out of the parking space. once again turning the vehicle off and on again reset the warning and regained steering ability again. *tr

Travelling on the freeway at 78 mph, an alarm sounded, followed by a message that said "power steering assist fault (or failure, i don't remember exactly which term was used)", at the same time, i suddenly had no power steering. the warning also stated "service advance trac" and an icon showing a car with skid marks behind it, displayed on the dash. had my wife, or one of my children been driving when this occured, i'm certain there would have been a serious accident. i was able to manuever off the freeway and turn into a parking lot. i had a car without power steering when i was very young, and i don't recall it being this difficult to use. i turned the car off, and googled the issue, to find i'm not the first to have this happen. after reading that it resets, i re-started my car and the power steering was back. it took a few seconds for the "service advance trac" message to clear, but it did as well. i was able to drive the car afterward, for approximately 40 miles, without further incident. this was on a friday afternoon, too late to get to a dealer. i will take it in on monday morning, first thing. *tr

While driving down the highway, there was a notification on the info center that there was an issue with the power steering. at that point i lost power steering in the vehicle and then traction control. this issue has occurred 4 times in the last month and we have already taken it to the dealership and they were unable to find out what the issue was since it is not keeping records in the computer of these issues. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated while driving 65 mph, the power steering failed on the vehicle. the contact stated he had to manually steer the vehicle. the vehicle was taken to the dealer for repair and the component was reset. the manufacturer was not made aware of the failure. the vin was unavailable. the failure mileage was about 38,000.

Please reference previous complaint confirmation number 10475098, september 11, 2012. the problem is a complete loss of power steering assist that occurs instantaneously, without warning. this problem was supposedly repaired by my ford dealer last fall (september, 2012) by reprogramming a control unit. the problem has now been recurring again, almost weekly (three times in four weeks). i feel this is a very serious safety issue. during the most recent incident, my wife was driving by herself. she does not have the strength to drive this car without power steering assist. luckily she was traveling in a straight line and could bring the car to a stop. if she had been turning a corner or rounding a curve, she would have gone off the road. i have seen on the internet that other drivers have had the same problem. i will take the car back to the dealer, but ford needs to own up to this problem and figure out a permanent fix. *tr

Why have there been no recalls on the loss of power steering??? i'm reading all of the same complaints from other 2011 ford explorer owners and am shocked!!!!! *tr

While driving home from work in pittsburgh, pa i experienced a failure in my 2011 ford explorer's power steering. apparently, the newly designed power system shut down causing a manual override for manual steering 'only'. again, very difficult to steer at a high rate of speed. i am a pa state trooper and drive as a profession. i personally struggled to keep my vehicle on the roadway and was very fortunate to safely bringmy vehicle to a stop. i cannot stress how unsafe and dangerous this defect and/or problem is. i am calling. my ford dealership tomorrow for suggestions. again, i have investigated numerous crashes and fatalities in my career and expect this problem to be reviewed at the highest level for safety. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 70 mph, the power steering and traction control warning lamps illuminated as both components failed. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 58,000.

This happened to us 2 times in 2 weeks. power steering failure light came on along with the auto trac light. at this point we lost power steering. we were on the highway and we were close to a walmart so we stopped and let the car sit and we went into walmart .when we came out the light was off and the power steering was fine. monday i was backing out of my garage and the lights went on again and no power steering. i was able to pull the car back into the garage and there it sits. i cant drive it as it is to hard for me to turn the wheel. we are taking it into the dealer friday and i called them and they have no recalls for the car and said they cant find the information i found about the power steering that was reported in 2012. i am just glad my husband was driving the first time. we have tried the car since monday and still no power steering. *tr

Has happened multiple times, steering stops working and car has to be turned off and back on to correct problem. on a trip with family on curvy road to lake tahoe it happened and we almost collided with traffic. the other cars manuvered away from us we hit the embankment no damage or injuries but my wife will not drive the car now. *tr

Power steering assist fault has happened 5 times in the last month and this is the second time i have had it at the dealer. *tr

In the past few months i have had a problem with the steering electric power assist system. the first two happened while parking, the third happen while driving on a local street and the fourth happened on 8/3/13 on i95 on my way to my son philip's 4th birthday party. i was in the left lane when the error message on my dash came up i have been driving for approx 15 minutes on i95 north going at 60 mph. i was in the left lane my steering locked up i was unable to turn, i was so scared i managed to move to right lane with help from my husband where we pulled over. we turned the car off and waited few minutes then turned it on, the message power steering assist failure came up, i pressed ok then the steering went back to normal. on 8/5/13 i brought my explorer to smith carnins in yonkers to get looked at and as of 8/9/13 they have not returned my vehicle and state that they can reproduce the error and that the computer shows no error codes. i find this to be very upsetting. i have two boys who i drive in my vehicle everyday. i fear for the safety of them and myself. what do i do? please help us. *tr

I got a power steering assist failure light, and a terrain management fault light. i had extremely limited steering ability. i drove straight to the dealership and left the car running so they could not say they were unable to duplicate the problem. i was very close to a crash and had difficulty getting out of the high speed lane to pull over. *tr

Driving down the road and a warning flashed about power steering. i had about 3 seconds to get the car to the side of the road to avoid getting killed. ford knows about this already and is doing nothing? are you kidding me??? *tr

After filling up with gas, i started and went about 6 feet and the codes of power steering assist along with a couple others came up. i tried restarted the explorer and it did the same thing. i then let it sit for 5 minutes and restarted it again. the same thing occurred. i have now brought it in and after looking into it. many people have had the same issue. i had my 1 year old son in the car and to be honest. this is a safety issue that should be taken care of by the manufacturer. if i were in the middle of an on or off ramp in a turn. what would happen? *tr

Upon backing down driveway, vehicle steering locked up and would not turn. i stopped and turned off the ignition. then restarted the vehicle. power steering returned. left driveway and proceeded to next intersection where steering failed again and locked up. this repeated once again before my husband had to drive vehicle without power steering to the dealership. *tr

The power steering goes out and then a warning appears stating a malfunction with the all terrain stability control. not only does the power steering stops working, but it feels like the vehicle is going to turn over for a couple of seconds. this has occurred three times; our ford dealership has made two attempts to repair the problem with a third attempt scheduled next week. the last event was day before yesterday while i was driving on i-26 at 70mph (speed limit) and nearly caused me to have an accident. the dealership states that they just don't know what the problem is and told me they are speaking with ford about the problem. i feel that this is a very dangerous problem and i don't think ford knows how to fix it. thank you. *tr

2011 explorer was parked, engine running. attempted to back up and unable to steer vehicle. power assist failure and power steering fail lights came on. i turned vehicle off, waiting a few minutes, turned vehicle back on, no further warning lights came on. was able to drive normally. i did not report this incident to ford. about a month later i was slowing down at an intersection and the same warning lights came on. i was able to pull over to the side with much difficulty in steering. i called my local ford dealer, they suggested i call road side assistance. i informed them this happened to me a few weeks ago and i was able to drive after turning off the car and restarting. i did just that and once again was able to drive my vehicle. i brought my vehicle to local ford dealer. two days later i received a phone call from dealer saying they were not able to reproduce the problem and i could pick up the vehicle. i informed them something was terribly wrong and they needed to do more investigating on this problem before i would pick up my vehicle. service tech said she would let the service manager know. please help. thank you. *tr

As i was driving my ford explorer one morning on a secondary road probably around 40-50mph, all of the sudden the following warnings were displayed on the dash board: "power steering assist fault" and "service advance track". these warnings made the steering wheel get extremely heavy and difficult to maneuver. i managed to pull over on the side of the road, and turned off the car for a minute. when i started it again, the warnings had