2002 JEEP Grand Cherokee

My 2002 Jeep is terrifying me n my 2 children. I does the violent shaking at speeds of 45 mph and visciously shakes putting the lives of not only me and my children but other inocent drivers safty in jepordy. This has to be fixd please. I have replaced my ball joints barings, had it alligend, my tires rotated and other costly repairs done out of my own pocket and still have this DEATH WOBBLE still existing.I mean the name DEATH WOBBLE aloan speaks for itself. How many lives has to b put at risk or DEATHS occur to get this DEATH WOBBLE fixd. Plz plz help us keep our lives and our childrens lives SAFE!!!!

PENDING AIRBAG RECALL- 15V-046: This is the second recall for the same reason stemming from the first recall. My compliant as it was with the first recall (when I left after completing with the AIRBAG light still on and was told the light on does not pertain to the recall) is that FCA did not as it also does not have any replacement parts in the supply pipeline nor is there any estimate of when they will become available. The last wait was over a year waiting for parts. Will my airbags deploy in case of an accident in the meantime?

PENDING FUEL TANK/HITCH RECALL: Upon researching possible alternatives for the replacement of the outer protective metal cover of the fuel tank which is prone to premature rusting out, I found that this type of defect is fairly common for Jeep models and believe it may contribute to the number of deaths and injuries caused by rear end collisions. With the outer fuel tank case rusting out it exposes the plastic tank to puncture and other damage such as but not limited to the plastic tank cracking from cold weather or road ladden objects coming in contact with it as owners may not be aware of the danger of a weakened and/or rusted out cover. I believe the pending recall did not take this circumstance into consideration when it issued the recall.

Death Wobble!!!!!! Nuff said. Front end shakes terribly at speeds around and especially above 40-45 mph if you hit a bump in the road. Hard right hand pull, steering feels like it wants to lock up.

Right now it is doing the “death rattle” and may need a new stabilizer or other work. Just got it back from two different sessions at the Jeep dealership, because water was leaking into the floor of the passenger side of the Jeep, flooding the I took it to Goodyear, they said they couldn’t find where it was leaking but thought it was the windshield. So they sent me to a body shop, who said the windshield wasn’t leaking. They sent me to a guy (Fabini) who does sunroofs. They said the sunroof was an “aftermarket one”, so they put in a brand new sunroof because the other was under a recall! But that wasn’t what was leaking either. The Glenbrook Jeep/Dodge dealership fixed several cowel leaks with metal weld material, then it leaked again after a rainstorm, then they said it was a problem with the door seals. It was a month of inconvenience. Also, after alignment the steering has been loose, and two auto repair shops and the dealership said it was “fine”, and it isn’t fine. It had to have a new head gasket–they charge me $2,000 for that at Hire’s Auto Repair. It has still had a hot smell when running. This car also had new brakes, new radiator, new charger, new thermostat several times…still has some kind of electrical problem where the right front headlight doesn’t go on high beam.It had a Jeep recall on the airbag sensor, now there is a recall on that recall, but no Jeep dealer here has the part yet, according to them. The airbag light on the dashboard stays ON, I think because of that, because at Autozone they tried to delete the code, but it is NOT a code. My daughter paid $4,500 for this car in California in 2013, but it has been nothing but a money drain, and still is! :( It

The Alloy wheels which were an add-on have corroded terribly!
Air Bag has not been fixed on a waiting list; but want to trade the truck in for something safer. What can I do?

death wobble front end

Still not fixed. The engine stalls while driving and will not restart. The car has been towed twice from the middle of the road. This is an extreme safety issue. The recent recall needs to include models back to 2002.

My wife and I purchased our vehicle from El Dorado Jeep in McKinney Texas, on 26 December 2001. The vehicle is still under warranty, and has not cost any out of pocket as of yet. The vehicle in question, a 2002 Jeep Grand Cherokee Laredo was returned to the dealer with a little more than 8000 miles and my wife indicated that there seemed to be a problem with the transmission then, with the dealer unable to find a problem. The vehicle has been returned a total of 7 times for transmission problems, and the dealer unable to find a problem. On one occasion it was returned and the transmission was removed from the vehicle, and clutches that had been burnt, were removed, but they could still not find any problem. Seals have been replaced, cables have been adjusted, and specs have been reset, but still the dealer can find no problem with the transmission. The vehicle now has a total of over 40,000 miles, my wife is still experenicing unsmooth shifting, jerking, and somtimes she states that it is trying to lock up as she is driving. This is not a figment of my wife’s imagination, I have been in the vehicle when it has done some of these things, and happens without notice. It may operate normally on one occasion, and on another you experience a problem. When will it happen and be the wrong time! The dealership, El Dorado Chevrolet Chrysler Jeep of Mckinney is owned by Stan Graff of Graff Chevrolet of Grand Prairie Texas. Upon beginning our last quest with the dealership, my wife was contacted and it was stated to her that they did not believe would be able to fix the vehicle to satisfy her and suggested putting her into a new jeep. They claim they can find nothing wrong with the transmission. They have had several people drive our vehicle and are unable to duplicate the problem. When it does duplicate, and it is not something that can be calculated, it may be that time that it is to late to fix. We have talked to others that have experienced the same thing, not just with Jeep, but other Chrysler products.

I was involved in a front end accident on December 27, 2011 with my Jeep Grand Cherokee laredo and the two front airbags never went off. The jeep was totaled. Both my son and I have suffered concusions, head and neck injuries, and I have injured my jaw which may require surgery. If the airbags went off we would not have these injuries. I have had to miss time from work and my son is missing alot of his daily activities at school because of post concusion headaches.

I have contacted the recall # 18008531403 and they tell me there is no recall. When the AC is on in the summer the dash gets reallly hot. I’m worried about a fire. The lights in the dash where the park drive and reverse do not work. In the winter the heater blows cold air and does not work. I can not drive my car now because it is too cold. I can not afford to get this repaired at dealer as it will costs thousands and I do not have the money to pay with my husband being off work.

Warped front brake rotors. See Tech. Service Bulliten 0500302B -12/16/02

The luggage rack on the top of the vehicle pulled out. The screws and the crushnut below pulled right through the hole for the screw. This was done as we were tightening a strap to hold on 2 pvc pipes on the top. The only way one can secure anything on the top is to strap it to the side rails. When the dealership said neither they nor Chrysler would help with the repair costs, I contacted the 800 number for customer service with Chrysler. The person I spoke to there was Michael. He told me straight out that they did not care. When I told them it could come off or lose it’s load on the road putting people at risk. He said the company did not care and would not help fix the problem to prevent it from happening again. This should have been a very simple fix, simply put a washer on top of the crush nut they use and the backing piece becomes too large to pull through the hole and thus gives the top a more secure footing and support. The company, however, does not want to fix the problem. They only want to put it back the way it was. It still is a hazard to anyone following if the rail comes loose and loses it’s load in transit. Not to mention that the load is lost too. I don’t want to be behind the Jeep that loses the luggage this summer. When I spoke to the body shop person about the situation, he told me that …yes, Jeep advertises the top rail as a luggage rack but that it really isn’t designed to be used as one…. What kind of a deal is that??? One person at the dealership told me that it was designed for downward pressure only. That is all well and good for putting weight on the rails, but how does one strap down the cargo to keep it up there without strapping it down using the side rails? I just can’t get over the fact that no one seems to care that this can potentially kill someone!!! Why not just repair it to not do that anymore??? Why not just stop manufacturing it that way in the first place?? The factory people said it was not a faulty manufacturing flaw. I told them, it was a design flaw and should be corrected ASAP!!! They still don’t care. PLEASE HELP!!! Before someone gets killed. Pat Brady

Rotor needs replacing every 7 months. Improper rotor was put on the vehicle to start with. I can pay to have the proper one put on now. The Cherokee shakes all over when you apply the brakes and is more difficult to stop. I have had a different rotor put on twice and chrysler will not repair it again.

Purchase date 12/02…the vehicle was recalled for a fuel filler problem to stop splash of gas while filling the tank. Thiis “fix” did not stop the problem. The vehicle was then recalled to change the gas tank. This worked but I was told that I should avoid filling the tank to the top. This works when I fill the tank but if I go to a state that does not allow self service (NJ) the attendant can and has worn the fuel.At 6,500 miles I took the vehicle back for chattering brakes (steering wheel shakes in your hands). After 2 attempts the dealer replaced the fron brakes with a brake pack issued by the manufacturer as the fix for the problem. The dealer did it again at 12,000 miles at the manufacturer cost.The problem occurred again at 20K, 30K and 39K….I paid for all of these….Finally I went to a certified and well recognized brake expert who replaced all of the brake assemblies with the “best” available…. At 47K I started to experience wheel shake when applying the brakes to slow down or panic stop from 65-70 mph.The vehicle now has now logged 51,000 miles…The brakes have to be redone.I do not “ride” the brakes, do not slam the brakes, avoid jack rabbit starts and stops and operator issues are not part of the problem.I have been told by 2 dealers that the design of the brakes is the problem and that there is really nothing that can be done. The company has burried its head in the sand, refuses to take blame for the problem and basically is telling the public to go bump.I will never again buy a Dalm/Chrysler product again.

Power steering pump failed along with the power steering hose. Mechanic said that this was an on going prblem with these vehicles because there is a shortage of hoses for this model. I was in luck because his friend had one left at his dealership and was expedited to Saint Clair that same day. If not, he didn\’t know how long it wood take. If Chrysler knows about this problem, does it take a severe injury for them to do something about it?Also, my oil pan is nearly rusted through. This has to be a defected pan because in all my years of changing oil, I never have had a pan almost rust through. This is covered under my 100,000 waranty. Should the dealer replace it without any arguments?

My engine just went in my vehicle and my dealer has refused to fix it. I have an extended warranty and gave a years worth of oil change receipts to the dealer. My car has 51,000 on it. I have only put 25,000 on the car in two years. I bought this car from Family Jeep with 25,000 miles on it. They are refusing to fix the problem and giving me a price of 6,033.00 to fix it.

Motor full of sludge. Oil changes were done by Town Motors of Parkesburg and we used recommended 5w30w oil that chrysler demands. Chrysler accepts no responsibility and has offered no help except to say I should of taken extended warranty.

In Spring of 2003, I noted that the paint on the hood, roof and driver side door was peeling off and the braking was rough at highway speeds. I brought the car to the dealer in July and the dealer replaced the rotors on the car, but stated that the paint would need approval from the District Manager of Daimler Chrysler. After speaking with the Director of Repairs at the Dealer over the next few weeks, (Metro Chrysler in Philadelphia) the dealer agreed that the car should be painted and it is covered under warranty. I was dropping off the car at the dealer in Novemeber 3, 2003, and was surprised to meet the District Manager of Damlier Chrysler, O. William Kuerhmann. After a passive inspection of the car, he stated that the paint damage was environmental and not covered by the warranty. I filed a complaint with the Delaware County Comsumer Affairs department (File # 0018658), which Chrysler refused to talk to. I was referred to the Pennsylvania State District Attorney\’s Office (case B-011879-2003), which Chrysler did respond to stating that the paint failure was do to environmental factors and would not paint the car. I would be interested in a class action, but may sue on my own. By the way, at 20,000 miles, the rotors are again failing.

In February 2004, the Jeep would jerk when moving at slow speeds and it sounded like engine was straining, a loud reving sound and it the transmission symbol was on. I took it in for repairs and was told it would be covered by warranty, but I had to pay a $100.00 deductible. In March 2004, I experienced the same problems, with the exception the symbol indicator did not come on. I was finally able to get it in for repairs in April 2004.

In December of 2003, I pulled into a Chrysler service center to have my truck serviced in NJ, because it was driving improperly, and not getting up to its normal speed properly. I did not know what the problem was until a Chrysler Jeep dealer identified transmission problems. At the time the truck only had 35,000 miles on it. I was told by a Chrysler representative that the pressure solenoids needed to be replaced. After they replaced the pressure solenoids the truck did not drive any better, consequently I returned the truck and the mechanic told me that it was normal to experience a little slipping. So I drove the truck away assuming that it would be fine and a few months later I returned to the dealership only to be experiencing a more severe problem; transmission failure! On March 3rd, 2004 while in Hillside, NJ I pulled into a parking lot. Upon sticking my key into the ignition, my truck would not start. At this point I called for help at the 800 number Chrysler provides for road side assistance, only to be told that there was nothing Chrysler could do to provide me with further assistance in the effort to tow my truck to a dealership because I had 36, 900 miles on my vehicle. I was appalled and very bewildered as to how or why Chrysler wouldn

I don\’t know the dates of service for the repairs that were done but they are on file at Bob Stone Auto Center in The Dalles, OR and Hood River Chrysler Dodge and Jeep in Hood River, OR. The worst was the AC/Heater blower started working intermittently in July of 2004. It would work for awhile and then it would quit for a couple of days. Usually when it would quit, a burning plastic smell would be present prior to the failure. I called Bob Stone in The Dalles OR first and they told me it would cost about one hundred dollars to diagnose the problem. I didn\’t have any extra money at the time so I asked the tech if there was anything I could look for myself. He told me it could be a fuse or relay and he had actually seen the wiring harness for the blower fan melt down before. I was talking to him on my cell phone at the time of the conversation en route to a friend

A Jeep Dealer diagnosed that my mid case blend door is broken on my heating/AC system. They have had 5 in their shop last month for the same problem. One vehicle with only 40,000 miles on it. Was also told by the dealer that they have made improvements on the doors because so many are failing. I feel this should be recalled because it is a major safety issue when your defroster will not work. Please respond if there is anything else that I can do to make this recall happen.

1.Replaced Rotors at 9000 miles2.worked on brakes at 14000 3.Replaced Rotors at 207004.Rotors bad again at 32000 and they wont do anything about it other than do brake job at a reduced rate.Cost new was 25,000

Seat heater stopped working. During the repair which was done with the help of a friend, we noticed that the padding around the faulty wireing was burned. The burning was caused by the wireing for the front section of the seat heater rubbing on a metal wire that is used to hold the padding in position. I have taken pictures of the damage and can submit them if needed. I know that there is a recall on seat heaters on the 2003 Grand Cherokee. I believe that the 2002 has a problem also.

All Grand Cherokees 98 – 04 have AC / heater Blend Door failure. The failure of these doors prevents heat or AC and requires a $2000 repair of removing instument cluster, replacing doors and motor, replacing instrument cluster. There is a plan B third party solution called Heater Treater and requires a few hundred dollars for purchase of the kit and several hours of skilled labor. This problem is well documented on many Jeep sites and can be searched via Grand Cherokee Blend Doors 98 – 04.

2002 jeep grand cherokee. complaint concerning chrysler safety recall- heated seat elements *gr the consumer stated both front seat heater elements were replaced after the drivers seat stopped working. the dealer refused to repair the vehicle free of charge, because the consumer's vehicle was not included in the recall. when the consumer went to another repair facility, they discovered the drivers component was charred. *jb

Consumer has an issue with the safety recall f25 for her jeep grand cherokee and reimbursement for the recall. *nj the consumer stated she was without her vehicle for 10 days to have the problem fixed. the consumer is seeking reimbursement under the recall. # 06v199000. *jb

2002 jeep grand cherokee recall for electric radiator fan. consumer states that he had these parts replaced before the recall was received. he also states they have been replaced again and the manufacturer stated the repair order the consumer submitted did not show the replacement of the parts involved in the recall. *kb the consumer stated the engine overheated and the repairs were necessary. *jb

2002 jeep grand cherokee with recall for the radiator fan. consumer stated that he received the recall notice. mechanic told him there were no parts available after he had dropped the vehicle off and left the dealership. consumer called another dealership and they stated they had the parts. *kb

Consumer complaint requesting reimbursement for electric radiator fan on 2002 grand cherokee. *ts the failure occurred while the vehicle was being driven 65 mph. the fan broke it caused damage to the radiator which caused the vehicle to overheat. *nm

2002 jeep grand cherokee developed problems with the transmission.***no answer required***. *mr this problem occurred once while the vehicle was on and once while it was off. the second incident caused $6000 worth of damage to the vehicle. *nm

While driving 30 mph hit subway puller head-on and driver's side air bag did not deploy. please provide further information.*ak

Airbag light is on , took vehicle to jeep dealer to diagnose problem and was told that there is a problem with the control module as per nhtsa id # 12v527000 however was told by chrysler as of date has a no fix solution for the problem to just keep driving the vehicle until a fix is found , so my college age son is now driving a vehicle with faulty airbags. i asked them why they could not replace the faulty module with a new one under this recall ( 12v527000 ) and was told no unless i paid for it and that chrysler would not pay for it as replacement is not what is stipulated in the recall for which they have no fix . *tr

Air bag light came on while driving. dealer said it could be caused by a number of problems.*ak

Gas pedal depressed during braking when wearing boots or larger size shoes resulting in acceleration instead of braking. several times i have pressed on the brake only to have my right portion of the tread on my size 11 construction boot was also pressing gas pedal causing the truck to accelerate. gas pedal and brake pedal seem too close together. this is my third grand cherokee('93, '96, recent '02) and only this '02 seem to have this problem. this is probably the cause of others reporting accelerating symptoms.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. the vin was not available. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. while driving at various speeds, the vehicle shook profusely. the vehicle was taken to an independent mechanic where all four ball joints, front steering gear, all four shocks, all four tires, and both rear control arms was replaced. even after the repairs, the contact was still experiencing the same failure. the vin was not available. the failure mileage was 120,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 01/05/2017*ct updated 01/17/17.*jb

Tl* the contact owns a 2002 jeep grand cherokee. while driving approximately 60 mph, the driver and passenger side air bags independently deployed and fractured the windshield. the vehicle was driven to the contact's residence. the contact sustained burns to the left arm, which required medical attention. the vin was included in nhtsa campaign number: 15v046000 (air bags). the manufacturer was not notified of the failure. the vin was invalid. the failure mileage was unknown.

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was in park with the emergency brake engaged, the vehicle rolled backwards with the contact standing outside of the vehicle holding onto the steering wheel. the contact was unable to stop the vehicle. the vehicle stopped on its own and injured the contact, but no medical attention was required. a police report was filed. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was 170,000.

Tl* the contact owns a 2002 jeep grand cherokee. while driving approximately 20 mph, the abs indicator suddenly illuminated and the braking system malfunctioned. when the brake pedal was depressed to stop the vehicle, the pedal traveled to the floor and the vehicle failed to immediately stop or slow down. the cause of the failure was not diagnosed. the vehicle was not repaired. the manufacturer was not notified of the failure. the vin was unknown. the failure mileage was 115,000.

At every stop there is a noise in the air bag compartmen

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received an interim notice for nhtsa campaign number: 15v046000 (air bags). the dealer indicated that the vehicle was unable to be repaired until the manufacturer sent the second notification letter indicating that the parts were available. the contact was unable to determine when the vehicle would be repaired. the manufacturer was not notified. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owned a 2002 jeep grand cherokee. while driving 30 mph, the front passenger and driver side air bags deployed simultaneously. after the air bags deployed, the visibility was obscured and caused the contact to crash. the contact’s neck and back were injured and required medical attention. the driver of the other vehicle sustained an inquiry to the jaw and back that required medical attention. the vehicle was towed to a dealer where the cause of the failure was not determined. the vehicle was destroyed. a police report was filed. the contact received notification of nhtsa campaign number: 15v046000 (air bags) after the failure occurred. the manufacturer was made aware of the failure. the failure mileage was 100,000.

My car was at the dealership for r06/nhtsa 15v-046 recall 3 times since march 2015. each time the item to repair the recall was on back order and recall could not be fixed. continued calls to the dealer was "they will contact me when parts are available. the last time was on october 7, 2016 still unable to fix due to back order parts. what can i do???

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. part distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Wires get hot that lead to the heater/ac fan. the insulation of wire and connector melts. this causes the heater to go off and back on intermittently and frequently unless you wiggle the wires. wiggling the connector will help for short periods of time. this occurs when the car is running(does not have to be moving) and the blower is on. i have tried to press in the connector or wiggle the connector while driving and this is a distraction. this has happened consistently beginning about a month after i bought the car. the location of the connector is under the glove box area. there are many instances on the internet that discuss this issue.

See attached diagram. i was driver of car stopped at red light . jeep grand cherokee (vin # [xxx]) engine revved at high throttle, while btsi in park. the driver may be hard of hearing, may have been distracted to hear the noise or know comes from her car, may have had windows shut and been insulated from the sound, but she changed gear from park to drive as the tires were spinning as observed by witnesses who saw or heard those tires spinning while the car was in stationary position. jeep speed forward about 70 feet to rear-impact my car and crush the rear of car inward. it distorted frame from rear to front or car, and rear impact caused damage to front of car. prior to impact, my foot depressed hard on brake because i braced or stiffened hard for impact, when i heard the squeal of tires of stationary car nearby, and people leaving a carnival were nearby. after jeep crushed my car inward, it accelerated again against my car and my efforts keep the brake pedal down, and it propelled my car forward, and then continued on its path of destruction. it wrecked my car, itself, another car, and collided with a another two cars, it hit pedestrians, caused fatality, caused injuries, knocked down parking meters, skidded dozens of feet, broke off its front tires in chunks, skidded its metal rim because that was all that was left of the tire, skidded pieces of rubber of tire, and finally got stuck after last impact, while its engine revved and its tires spun, causing yaw scraping of tires on sidewalk. _police dept found the btsi defective, and the skid marks show that the brakes were ineffective or inoperable as jeep's engine continued to accelerate. jeep driver ran from it after it got stuck because she thought it would explode. the wheels stopped spinning when the motor got shut. sudden uncontrolled acceleration, ineffective braking, defective btsi ..updated 01/04/17 *bf information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. part distribution connect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle continuously lost power without warning. the vehicle was taken to the dealer, but the cause of the failure was not diagnosed. the vehicle was not repaired. the failure mileage was 175,000.

Tl* the contact owns a 2002 jeep grand cherokee. while driving approximately 20 mph, the driver and passenger side air bags suddenly deployed without warning or impact. there were no injuries. the cause of the failure was not diagnosed. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 91,700.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle failed to start and the check engine indicator illuminated. the contact also stated that the horn did not work. the vehicle was towed to a used car lot for the first failure. the vehicle was inspected by an independent mechanic, but the contact was unsure if the vehicle had been diagnosed. the contact did not speak to a chrysler dealer regarding either failure. the contact was unsure if the used car lot from where the vehicle was purchased had contacted a dealer on her behalf. the vehicle was not repaired. the manufacturer was not made aware of either failure. the approximate failure mileage was 198,000.

I was parked with engine idling, air condition on, conversing with my adult niece, transmission in park with my left hand on steering wheel when with loud banging sounds driver side steering wheel airbag deployed in front of my face and my left upper extremity, hitting my left arm and pushing it away from me and front passenger deployed in my niece's face and right upper and lower extremity without reason. i had my seat belt on when this occurred. my left arm was injured by airbag impact leaving soft tissue damage, an abrasion, ringing in ears and neck pain. my niece suffered abrasions on her right shoulder and legs, ringing in her ears and emotional trauma. passenger compartment (glove box) and its contents was expelled hitting her legs. the center front console ash tray was effected, pushed open and its contents was also expelled. i was in much shock because of this event. incident occurred in an apartment parking lot.

The engine cranks and runs fine but after you drive for a while the engine shuts off. it happens while you are driving or coming to a stop. it is random. it usually starts back up and runs fine until next time. when the engine dies, you do not have steering assist or brake assist. it is very hard to steer it off the road. a woman may have a hard time steering it or stopping it. i don't let my wife drive our jeep much at all. it doesn't matter if you are driving in the city or on the freeway when it decides to shut off. our jeep is a 4wd with automatic transmission.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. the vin was not available. parts distribution disconnect.

Tl* the contact owned a 2002 jeep grand cherokee. while driving 35 mph, the brakes failed without warning and the vehicle crashed into an electrical pole. the air bags failed to deploy. the vehicle was destroyed. a police report was filed. the contact’s daughter sustained a broken rib, broken pelvis, three fractures to the left hand, the back shoulder bone was sticking out, and her spleen was bleeding. medical attention was required. the contact received a recall notification for nhtsa campaign number: 15v046000 (air bags). the contact had an appointment with the dealer to get the air bags replaced, but the crash occurred prior to arriving at the dealer. the manufacturer was not made aware of the failure. the failure mileage was 134,000.

On april 14, both of my front airbags deployed without reason while the car was idling stationary in drive with my foot on the brake. i was in the drivers seat and my two young boys were in the backseat. fortunately, nobody was significantly injured. i suffered a bruised knuckle, and something flew in the back seat and hit my son in the head, but no injuries were significant enough to warrant a doctors visit. the damage to the interior of my car is significant. the steering wheel and dashboard will need to be replaced, the clock on my radio has stopped working, and my change drawer is broken. i called the recall hotline almost immediately after the event and they took my claim. my case number is 314 529 09. they instructed me that they would send out an inspector to come out and look over my vehicle. they also told me not to drive my vehicle in the meantime. i have a job and a family and i need a vehicle. it has been a week, and no inspector has called me. i have called the recall hotline 4 times since the initial event, and each time they put a note in my case number and promised an inspector would call. i need to know what to do next. i need to get a replacement vehicle or have my vehicle repaired. my insurance company will not cover this repair as i have liability coverage only. my vin number is [xxx]. i am aware there are 2 recalls open on my car. the important one being recall r06 for the airbag system occupant restraint control module. this recall was addressed a few years ago but i was told that the part required to remedy the condition was not available, and that i will be contacted with a follow-up recall notice when the remedy parts are made available. i had never received this follow up recall notice. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Just had the eniter exaust system replaced due to the cats were plugged . replaced cats and all o2 sensors with factory oem's and now the car give 3 different codes , p0141, p0138, p1499 . after the codes showed up took back to shop and had to replace all the o2 senors again to the tune of $500.00 plus labor. and went to drive and get tested only to fail again, for bank 1 sensor 2 high voltage detected. now shop is telling me there was a problem with the pmc and it needs to be replaced to the tune of another $450.00 plus labor.

Tl* the contact owns a 2002 jeep grand cherokee. while attempting to fuel the vehicle, fuel spewed out. the manufacturer was notified of the failure. the vehicle was not diagnosed nor repaired. the failure mileage was 190,000.

Tl* the contact owns a 2002 jeep grand cherokee. while driving approximately 40 mph, the contact crashed into the preceding vehicle. the air bags did not deploy. the vehicle received damage to the front end. a police report was not filed. the contact received injuries to the face, but did not receive medical attention. the vehicle was not diagnosed nor repaired. the vehicle was included in nhtsa campaign number: 15v046000 (air bags). the manufacturer was not made aware of the failure. the approximate failure mileage was 185,000. parts distribution disconnect.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag light illuminated after the air bag recall repair was performed. the failure recurred, but was not diagnosed. the manufacturer was made aware of the failure and advised the contact to reach out to the local dealer that performed the recall repair. the vehicle was not repaired. the recall details were not provided. the failure mileage was approximately 169,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a manufacturer recall for the trailer hitch, the dealer was notified and indicated that the frame and trailer hitch would need to be replaced before they would provide the recall repair. the vehicle was not repaired. the manufacturer was notified and provided no solution for longer than two years. the vin and failure mileage were not available.

Death wobble in steering system at 40 mph and above.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. while driving 70 mph, the front driver and passenger air bags deployed without warning or impact. the failure damaged the windshield and dashboard. the air bag warning indicator illuminated. the driver sustained injuries to the right forearm, which did not require medical attention. the contact was able to drive the vehicle home. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags). the manufacturer was not made aware of the failure. the failure mileage was 160,709.

Ignition switch sticks and hard to turn, also have shut off while driving. starter keeps turning.

Tl* the contact owns a 2002 jeep grand cherokee. while idling at a red light, the contact's vehicle was rear ended by another vehicle. the air bags did not deploy. a police report was filed. the contact was injured and required medical attention. the vehicle was towed and later driven to a mechanic. the vehicle was not repaired. the manufacturer was notified. the vehicle was included in nhtsa campaign number: 15v046000 (air bags). the approximate failure mileage was 78,000. updated 04/05/17*lj updated 08/30/2017*js

The automatic transmission shifts out of its gear as if the locking mechanism of the shifter is not working.

I filed original oct 4 2016 nhtsa complaint and also objected to restriction nhtsa imposed upon complaint (2000 characters in total, and total mb of attachments 5mb or less) because oct 4 2016 complaint is insufficient, incomplete. nhtsa investigation requires more information from me (reports, testimony, dozens of critical police photos) necessary for nhtsa investigation of my complaint. on oct 4 2016, i demanded nhtsa investigation unit contact me by email, so that i may document data my submission to nhtsa, as part of my complaint. to date, nhtsa refuses, it has done nothing to investigate because nhtsa stonewalls me for information. nhtsa investigation units endangers public safety with deliberate lack of data, resulting in bogus non-investigation. on oct 11 2013, 2002 jeep grand cherokee laredo, vin no [xxx], had vehicle malfunction event, unintended acceleration, high speed start, high impact and high energy collisions, defective btsi (brake transmission shift interrupter), no brake throttle override, no safeguards to stop vehicle, high rate of speed crashing over and over, in throttle wide open, no software or hardware upgrade to stop or prevent unusual acceleration while in park, inability to brake vehicle to stop at such high rate of speed. tires vaporized, chunks of rubber broke, metal rim remnants of tire skidded sidewalk and street, in series of horrific collisions, documented by photos and reports which nhtsa deliberately refuses to acquire from me as part of my complaint, to manipulate the outcome of bogus and deliberately flawed pseudo-nhtsa investigation. due to height mismatch square box jeep and subcompact cars, jeep was battering ram against subcompact cars effectively without impact bars (bars to low) in such malfunction event, wreck subcompact cars, endanger lives and health of occupants of small cars who absorb impact (instead of distributed forces via impact bar), grave collisions. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I have received several safety recall notices (r06 / nhtsa 15v-046) for this vehicle. i have called my jeep dealership (garlitch north vernon, in) service department several times since feb. 15, 2016 to get the needed repair. they never call back to schedule an appointment or explain what the problem is. this has been going on for over 10 months, not a reasonable time to make a safety recall repair. can someone explain what the problem is ?

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 15v460000 (air bags) and 06v199000 (engine and engine cooling); however, the parts to do the recall repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

I reported this problem a month or so ago about the front driver's seat breaking and breaking off the vehicle frame. plus the a/c issue under the glove compartment overheats and melts the mechanism and continues to burn. when i reported the issue, no wreck was involved. since reporting the problem, the vehicle was involved in an accident and totaled. my fix apparently allowed the seat to stay on the frame but the seat still broke. fortunately, no serious injury, only sore neck and bump to the hand.

Tl* takata recall. the contact owns a 2002 jeep cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags). the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owned a 2002 jeep grand cherokee. the contact's vehicle was struck on the passenger side by another vehicle. the air bags did not deploy. a police report was filed. there were four minor injuries that required medical attention. the vehicle was destroyed and towed to a junk yard. the vehicle was included in nhtsa campaign number: 15v046000 (air bags), which could have caused the air bags not to deploy. the manufacturer was not made aware of the failure. the failure mileage was 174,000.

Driver's seat detaches from car frame. electrical blower module resistor overheats, melts, and burns. both issues are known by consumers and dealerships, so there is no way jeep/chrysler doesn't know about the design flaws and the danger. driver's seat: there is a great deal of chatter on the internet regarding the driver's seat detachment from the car frame and the reason for it. people have created various fixes that may or may not work well. as added proof, it is impossible to find a jeep grand cherokee driver's seat in any junk yard. please go look for yourself. mine totally broke while on the highway, nearly causing a wreck. it's terrible and i do not understand why there hasn't been a recall and someone held criminally liable for this. blower motor module: lots of chatter on the internet as well as to the problem and the cause. mine melted and became so hot that i couldn't touch it without burning my hand - which i did. there is a fix, but you have to buy an upgrade module which still gets hot. also, the module turns the blower in reverse, so you have to reverse the leads. it's dangerous and again, i don't understand why there hasn't been a recall on it either and someone held criminally liable.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the parts to do the repair were unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure. parts distribution disconnect. updated 01/06/17*lj updated 01/11/17.*jb

2002 jeep grand cherokee. consumer writes in regards to replacement parts not available to repair occupant restraint control module recall notice. *smd

Hello, i investigate into a traffic accident in france involving a jeep grand cherokee year 2002. the reason of the crash is unknown. the car crossed the road without any reason and crashed into a wall (the driver died in the crash). i was informed that this vehicle could be affected by inadvertent airbag deployment . i would like to know if it's possible to know the reason of orc degradation that you describe in the report # rq14001 of may 29, 2014? how to detect the orc defect and how to see it? i would to know if the orc worked correctly or not and if the frontal airbag have been deployed before or after the crash. thank you for your answers

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was stopped at a stop sign, the side curtain air bags deployed independently. the air bag warning indicator illuminated prior to the deployment. the vehicle was taken to the dealer, but was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 155,000.

In 2012 or before, prior to when i purchased the vehicle on march 20, 2012, this vehicle was subject to a recall notice. many times, and most recently in august 2020, two different dealers have not repaired the defect, and i have been advised the part is not "in stock".

One monday the 6th driving north. it was raining. so, i had full 4wheel drive engaged. a car cut me off. i was on the transition from the 5 n to the 55n. a car from the left lane cut into my lane to try and exit onto 4th street. to avoid an accident i slammed on the breaks and veered right. but the car would not stop. i pushing down on the breaks as hard as i could. the car was still accelerating and did not slow down. trying to obtain control over the vehicle i "fishtailed" from going right back to left and hit the side of the car and then hit the center divider. the car kept accelerating and i hit the center divider and flipped around. i was then facing opposite traffic towards the divider. i threw the car into park and held the breaks strong. the back wheels were still spinning out. i look down and the keys were not in the ignition. luckily, i had a spare key in the center console and shut it down. i found the keys on the ground but not anywhere near the pedals. i talked to the dealer and they said they had never heard of it. the only thing they could verify is that the key could come out wile the car is still on. according to them this happens as the key wears down or gets old.

Tl* the contact owns a 2002 jeep grand cherokee. the contact took the vehicle to an independent mechanic to have a hitch attached. the mechanic referred him to the dealer for assistance. the contact called militello motors (1029 n state st, fairmont, mn 56031, (507) 238-4444) and was informed that the vehicle had been inspected per the n47 customer satisfaction notification, and the vehicle was deemed safe. the contact had no recollection of being informed of such inspection taking place on his vehicle. the contact also spoke with the manufacturer who provided the same information. the contact stated that the fuel tank remained exposed and the hazard could potentially lead to a fire. the contact had not experienced a failure.

We were driving into our parking stall at home when our airbags deployed. as we reversed and drove forward to straighten our car in our stall we noticed the airbag light turn on suddenly and airbags automatically deployed. our entire family was in the car and kids are traumatized. super scary moment, and what if we were driving on the highway!

At start up airbag lights stay on i stop at the store and shut off the engine and start it back up the airbag lights are off. issue 2. driving down the road and start up a hill it down shifts or high rpms a fuse blows.

When i got in my jeep there was a breaking sound from under the drivers seat. i noticed the seat was rocking back and forth and when i looked underneath at the frame of the seat i saw where the frame broke in half. it is unsafe to drive now and it is my only means of transportation. i used to have a lot more faith in jeep until i looked it up and started seeing more and more people have the same problem and chrysler/jeep has not recalled it. due to this being a life threatening problem i will not buy another jeep if they don't recall it! there is plenty of life left in the vehicle but is now inoperable due to it being an extremely unsafe vehicle.

Air bag warning light stays on intermittently upon startup, usually will go out if shut off and restart, but not always. has been recalled twice already for airbag issue so am fairly confident this is the same problem still. only 89000 miles on the vehicle and is 100% garage kept. .

Fuel tank protection. i took this in for the recall which i assumed they where going to install a trailer hitch to help protect form rear end collision in packing the fuel tank. they said it didn't need one. so no additional protection was added. i also don't understand why they have the gas evaporator canister by the back bumper. its full of gas vapor. usually these are in the engine compartment. chrysler should do more to help protect this vehicle. i appreciate your assistance

Several years ago i was pulled over by a police officer because i had no tail/running/turn or brake lights. i immediately had those replaced. within a month i took my jeep in for the yearly state inspection and found that i had the same issue. i was told then, that this was a problem with this design of the jeep, they were very familiar with this problem as i told them about my recent traffic stop and having just gotten it fixed. this very serious problem has persisted extensively! no matter how many times i address the issue (and it's not the bulbs, those are rarely burnt out, it's the connection, cleaning the connection surface helps but ...) i am constantly being stopped and told i have no tail lights whatsoever, it's exhausting and a danger to my and everyone else's! ongoing problem.

While driving or stationary the engine shuts down on me. it starts again after i wait about an hour or more. i bought this car from the original owner in december 2017. she had all the recalls fixed except for the airbag. since owning this car i have only driven it 3 times. granted i took a few months to put it on the road as the weather was cold. i've had extensive work done on it. tune up, new transmission, belts, pumps, coils, hoses and sensors you name it but it continues to shut off on me. i try to take it for a spin but just putting it in reverse it shuts off. can you please look in to this?

A few instances have occurred where i will be driving and the vehicle engine will immediately shut off as the vehicle is in motion. the electrical components (radio, headlights, dashboard, etc) still function but all gauges stop working. i then have to pull over, put the vehicle in park, and then restart the vehicle. it will then start up right away. on a couple of occasions, the vehicle engine has started back up on its own without me doing anything and drives fine after that. this seems to occur mostly when i release my foot from the accelerator but has happened when i am trying to accelerate. has only happened when driving on city streets, never on a highway.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that a new radiator was installed by an independent mechanic that was made of plastic. the contact stated that the structural integrity of the oem radiator was made overseas and not by chrysler. the contact stated that the radiator burst and could not handle the pressure. the failure occurred fifteen months after the radiator was replaced by the mechanic. the failure mileage was 20,000.

The low pressure light stays on

I was driving when all of a sudden my vehicle cut off in the middle of traffic. also, sunday morning i was driving to church when my vehicle would not start. i was told my a mechanic (not on duty) that it could be my fuel pump, wiring or catalytic converter. please look into this matter as soon as possible.

Engine dies without warning while stopped and moving. the gauges go crazy. the gas gauge indicates empty even though there's half of tank full. did tune up, replaced spark plugs and ignition coil, gas filter.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 15v046000 (air bags). after the contact called berglund chrysler jeep dodge ram (2525 franklin rd sw, roanoke, va 24014, (540) 345-9881) several times. each time, the dealer stated that parts were unavailable and did not know when they would be supplied from the manufacturer to provide the recall repair. the manufacturer was notified of the parts delay. the contact had not experienced a failure. parts distribution disconnect.

On february 22, 2018 we brought our 2002 jeep cherokee in to merrick chrysler on sunrise highway in wantagh because my wife was advised of a security concern over the airbag unexpectedly deploying (which has already happened to her in an unrelated incident). after scheduling and waiting a couple of months we brought the car in and after 3 hours i was told they didn't have the parts and to call back. my wife refused to even sit in the car until it was fixed. i called the dealer and they refused to even give me a time frame on receipt of the parts or repair of the recall. within a few weeks thereafter i was at my wits end went to the dealership and purchased a newer jeep cherokee the was guaranteed not to have any problems but to this day i haven't received even a call regarding the repair which has now cost my family an additional $26,000.00, but it sure wasn't the way we wanted to get a new car. we have a gorgeous new jeep that she drives and i also purchased another car because i do not want to get hit in the head by a faulty air bag. please help us with our recall. seriously, enough is enough already. we have a gorgeous jeep in our driveway, registered and insured and undriveable, unless you can guarantee that if the airbag deploys we will have our own dealership if we live through the accident!! even more concerning is the disdain and importance with which we are treated. buy a new car they drool at your feet but god so help the poor old schmuck who shows up with some old clunker that they won't make a dime off of. please help us. its just not fair.

Right rear passenger window doesn't operate and falls open while driving; when i hit bumps in the road until the window is fully open.

The driver side seat heater gets so hot or feels like it's burning my legs.. i can only use it on low to prevent burns.. the passenger side does not work at all. (recall #09v117000) if the passenger side door is open, i cannot lock the doors, or put the windows up until it is shut. (recall #01v288000) .. periodically when i start the jeep the air bag light will stay on.. i have to pull over, turn the vehicle off, and repeat the process until it goes back off. (recall #12v527000)

When is this going to be forced on chrysler fiat, i had a recall post card about this problem and that's 3 years ago !!!! they say they are working on getting the parts and as soon as it's available we will get another notice to fix, let me just say this is bs , chrysler is basically buying their time so that the remaining vehicle for this recall to be junked or out live their years. the ntsb should be ashamed in not getting chrysler to fix this !! for god sakes it's been 3 years and still nothing, you guys are worthless and don't enforce your own recalls !

The vehicle was running and stationary in park. when the vehicle was taken out of park and into reverse it started accelerating backwards out of control. the driver pressed all the way down on the brake peddle which did not stop the vehicle. while in the midst of a collision he then put the vehicle in park and turned off the ignition. this took place in a parking lot and the vehicle went straight back into a fence.

Lleve mi carro y al parecer no lo corrigieron, me engaÑaron

My transmission is going out. i just bought the car in january and i’ve been having a transmission problem for several months. i heard there was a recall on jeep cherokee transmissions. my car won’t accelerate anymore when i drive. it won’t switch gears and rpm will shoot up to 3 or 4. it does this every time it tries to switch gears.

Takata recall- i am unable to shift gears. there’s a small nylon linkage connecting the shift lever to the transmission that has completely crumbled. i believe it’s item# 52109624ad. my car was placed in park and turned off for a few minutes then unable to shift gears once it was restarted without any warning.

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was stopped at a stop sign, the air bags inadvertently deployed without warning or impact. there were no injuries. the dealer (newnan peachtree chrysler dodge jeep ram, 53 hollz pkwy, newnan, ga 30265, (678) 369-6037) was called and stated that they would replace the control module under warranty, but not the air bags. the manufacturer informed the contact that the vehicle would be serviced per nhtsa campaign number: 15v046000 (air bags), which covered the module replacement and not the air bags. the failure mileage was 187,000.

I am stationed overseas in italy. i have an american version of a 2002 jeep grand cherokee vin: [xxx] and have a recall #06 - orc module. i have been working with a chrysler/jeep dealership here in catania italy, dealership name is merid mercedes-benz and smart chrysler, jeep located via messina, 780/a - 95126 catania italy, dealer telephone 011-39-095-403-7069. they keep ordering the wrong recall replacement parts, 4 times this has happened and they still have not received the correct part. i have missed 4 days work because of this. please help. my contact: name is [xxx] , email [xxx], tele: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

When i am going slow and taking a turn i lose my power steering while i'm taking the turn. it happens quite a bit but then it goes away after i make the turn

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the vehicle stalled without warning. the vehicle was towed to kelly jeep chrysler dodge ram (501 state ave, emmaus, pa 18049 (610) 967-2101), but the failure was unable to be determined because the vehicle was unable to start. the vehicle was not repaired. the manufacturer was notified of the failure and a case was opened. the failure mileage was approximately 55,000. the vin was unavailable.

I brought the subject vehicle in for recall items. i dealt with mr. ralph alfano of arroway. i immediately advised that i was profoundly deaf, and i may not fully understand all conversation. i was processed to have the recall work done and brought the vehicle in on november 9, 2017. during the day i spoke to the service department on my cell phone. they advised an additional part had to be installed. i could not understand fully what they were telling me, but the work was done. it turned out that they felt that they had to replace the impact sensor on the airbag, and for this they charged me $315.83. as this is related to the defective module of the recalled airbag, this should be part of the recall (and not charged to the owners of the vehicles). i ask you to intercede in this and take action to protect the consumers from being charged for this additional work. is this not part of the recall? your public notice does not fully describe the repair and parts that are included (nhtsa recall number 15v-046). please follow up and advise.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. while driving approximately 10 mph, the driver's and front passenger's air bags deployed without warning or impact. a police report was filed and there were no injuries. the dealer was not contacted. the manufacturer referenced nhtsa campaign number: 15v046000 (air bags) and referred the contact to the fca recall assistance center. the contact spoke with three representatives at fca, but no one called him back. the contact did not receive a recall notice. the air bags were not replaced. the contact received a settlement notice from tk holdings, inc. the failure mileage was 163,000. *bf consumer stated all of sudden air bags deployed on both sides without warning while driving. updated 8/21/18*jb

Tl* the contact owned a 2002 jeep grand cherokee. while driving 30 mph, the driver and passenger air bags deployed independently, which resulted in a crash. the contact rear ended another vehicle immediately after the deployment. a police report was filed. there were no injuries sustained. the vehicle was towed to the contact's residence and destroyed. chrysler dodge jeep ram of farmington, michigan (38123 10 mile rd, 48375) was made aware of the crash and referred the contact to the manufacturer. the manufacturer was made aware of the issue and provided case number: 32601427. the failure mileage was approximately 149,000. *bf updated 9/12/18*jb the voq states on 10/2/17 the driver and passenger airbags inadvertently deployed,resulting in the operator rear ending a vehicle. the cair states that "the customer's son pressed the brakes of the vehicle and the airbags deployed." updated 10/1/18*jb

My husband took our jeep for a quick 5 mins drive round our neighborhood to keep the battery charged. about one minute after he start driving g he heard a bleep noise. as he was turning back to our house the passenger airbags on both sides deployed. i checked jeep website and it stated the car had a recall r06 orc module. contacted jeep they said there is a recall since 2015 (we never received any paperwork). they refused to fix the airbags and suggest we contact dealer for completion of the recall. i contacted dealer and they say they will not touch the airbags because they have already deployed .

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 02v104000 (fuel system, gasoline), 02v032000 (fuel system, gasoline), 02v030000 (seat belts), and 15v046000 (air bags). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. frontier dodge chrysler jeep (5801 tx-327 spur, lubbock, tx) was contacted and confirmed that the parts were not available for the recall remedies. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Owner/driver turned into his driveway and pushed garage door opener to enter, but upon getting on driveway car accelerated. driver took sharp left to miss structure, 4' from his house, and careened through the yard, between two trees, down back into the street while car continued to accelerate. driver continued pressing brake and was burning rubber through the grass and street, jumped his curb across into neighbors mailbox on left side. car continues to accelerate, not responding to brakes, so fast that driver couldn't turn right onto cross street, and instead car careened over a curb into a house directly across the intersection. the vehicle came to a stop upon hitting the garage doors, pinning driver into car, unable to unlock driver door to exit. driver turned vehicle off - and witness pulled driver from car. police arrived, along with ambulance. car with body shop, and dealing with insurance, awaiting copy of police report.

Tl* the contact owned a 2002 jeep grand cherokee. while driving approximately 50 mph, the contact's vehicle crashed into a second vehicle and caused significant damage to the front end. during the crash, the air bags did not deploy. the driver sustained an injured left arm, which required medical attention. a police report was filed. the vehicle was destroyed and towed. the cause of the failure was not determined. the manufacturer and dealer were not notified of the failure. the failure mileage was 180,000.

Contacted local jeep dealer, every time they put me off saying it is not apart of the recall and will not fix my problem. makes twice they have done so.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags). the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving at 10 mph, the turn signals of the vehicle would not come on when prompted. in addition, the alarm system sounded on numerous occasions when the key was used to open the door. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 130,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the steering wheel and front passenger side air bags abruptly deployed while driving 65 mph. the vehicle was towed to the local dealer for further inspection. the vehicle was not repaired. the contact was not injured. the manufacturer was notified. the vehicle was not repaired. prior to the failure, the contact received notification of nhtsa campaign number: 15v046000 (air bags). the manufacturer stated that the parts were unavailable. the approximate failure mileage was 140,000.

Tl* the contact owns a 2002 jeep grand cherokee. while driving 40 mph, the air bag warning light illuminated. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the parts for the recall repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the failure mileage was 225,000. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was stationary, the air bag light remained illuminated. the vehicle was previously repaired per nhtsa campaign number: 15v046000 (air bags). the manufacturer was not made aware of the issue. the failure mileage was 174,059. updated 09/23/16*lj the consumer stated the airbag went out after contacting the manufacturer. the appointment was canceled. updated 10/18/2017*js

Gresham, or dodge, jeep and ram dealer quoted 3 weeks for an appointment on a voluntary safety recall notice (r06 / nhtsa 15v-046) for my vehicle. if my airbag could deploy inadvertently you'd think they'd want to bring it in right away but, guess not. i guess the company would like more lawsuits because i'm assuming everyone else is having this issue in my area. hopefully they pull their heads out their asses and make recall notices a priority or bring in some more technicians to make time for the recalls.

Air bag lights does not go off.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. while attempting to accelerate from a stop, a large truck crashed into the front passenger side of the contact's vehicle at a high rate of speed. none of the air bags deployed. a police report was filed. the contact's head struck the steering wheel and the chest plate was impacted due to the force of the crash and no air bag deployment. the front passenger sustained whiplash and slammed into the dashboard. the three child passengers in the rear were thrown over to the driver side upon impact. the children sustained whiplash. all the passengers received medical attention. months after the crash, the contact received recall notifications for nhtsa campaign numbers: 16v199000 (electrical system) and 15v046000 (air bags). the dealer was notified of the crash and the vehicle was towed to a dealer. the manufacturer was not notified. the failure mileage was not available. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag light remained illuminated. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the approximate failure mileage was 132,000. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that after the vehicle was started, the air bag warning light illuminated. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure and the vin was not included in nhtsa campaign number: 15v046000 (air bags). the failure mileage was unknown.

I was sitting at a red light and upon the light turning green i turned to the right and was about to merge into the left lane when both airbags exploded for no reason. no one was in the passenger seat at the time of the incident nor was there any other cars close by that i could have hit. the bag burst with such force that i saw stars for a second. damage left me with a bruised cheek, cut arm and bruised hand along with a sore chest pain. the smell and smoke from the air bag filled my vehicle even though i could still see it was foggy. it happened right near my home so i was able to park the car. the sound was like someone was shooting a gun at my car. the result is chrysler does have a recall on these airbags, they have my vehicle but are unable to find the parts to make repairs. the force was so hard that it damaged my whole dashboard. chrysler dealer now has my car and they are telling me they will need to do an investigation on "their recalled airbags" and do not know when or if they will be able to get my car fixed nor are they willing to provide me with transportation during this time. i am a property manager and could loose my job over their negligence.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 15v046000 (air bags); however, the parts for the recall were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the vin was invalid. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was idling at a red light with the brake pedal depressed, the passenger side air bag deployed and then immediately the driver side air bag deployed. the failure occurred without warning or impact. a police report was not filed and there were no injuries. the contact drove the vehicle home and called the insurance company. the manufacturer was not notified of the failure. the contact also stated that a recall notification for the air bags was received, but the vehicle was never repaired. the nhtsa campaign number was unknown. the approximate failure mileage was 109,000.

The power driver's seat retaining brackets have broken and have created a very unsafe driving situation. researching this breakage online reveals a widespread safety hazard that is not being dealt with by jeep. a recall should be made due to the high frequency of the breakage of a car's safety features, which i had never encountered before ... a driver's seat retaining brackets failing due to insuffieciently strong metal used by the manufacturer.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

On march 8, 2016, while driving northbound on interstate 49 in harrisonville, mo, the engine speed raced when taken off cruise control. the jeep stayed at highway speed -- above 60mph -- and even pressing the brakes did not slow down the jeep. the only way i was able to get the jeep under control was to turn off the entire engine ignition. only by exerting effort to overcome and compensate for the loss of power steering and power brakes was i able to coast to a safe stop off the highway. the tow operator who responded attempted to start the engine but found the same result – runaway engine revs. the jeep was towed to dealer service department that evening. the next morning, service advisor investigated and determined that the throttle pedal was stuck down to the floor. he loosened it by manipulation. the throttle butterfly valve was found to be stuck in the open position by a shredded piece of rubber that flaked off the resonator body intake connector. service department performed: “rubber from intake seal stuck throttle body. removed debris”. the technician showed me the piece of shredded rubber and gave it to me. i kept it, and the entire defective resonator body, in my possession. there may be other reports of runaway engine revs but this instance seems to be related to the design of the resonator intake pathway. although my jeep has 246,289 miles on it, the defect was not a result of wear but seems to be result of defective design. the intake air pathway is subject to shredding rubber parts which can come loose, enter the intake air pathway and block the throttle butterfly. this seems to be an unnecessarily hazardous design.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 06v119000 (engine and engine cooling) and 15v046000 (air bags). the parts had not been supplied by the dealer to receive the repairs for longer than six months. the manufacturer was unable to provide a reasonable time frame to schedule the repair. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was parked, the driver and passenger side air bags inadvertently deployed without warning or impact. the contact stated that the dashboard and windshield were fractured. the vehicle was not diagnosed nor repaired. the vehicle was included in nhtsa campaign number: 15v046000 (air bags). the manufacturer was not notified of the failure. the approximate failure mileage was 194,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the vehicle was not diagnosed nor repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the contact had not experienced a failure. parts distribution disconnect. updated 05/11/16*lj updated 11/20/2017*js

The power windows repeatedly break--won't operate. the front passenger side window motor/regulator has broken down twice. in addition, two other window operators have failed. the culprit: a white plastic half wheel that the cable goes around that operates the window. jeep charges $500 plus to repair each time! operating the vehicle has nothing to do with the window. it can be stationary and when you go to operate the window, it stops functioning. please note: i purchased the vehicle new, i don't have children, and there are only 111,000 miles on the vehicle. the first window stop operating in 2010, and fourth one in 2016.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while turning at a low speed, an abnormal sound emitted from the front of the vehicle. the contact discovered that the front passenger side lower ball joint was fractured. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was unknown.

2002 jeep grand cherokee. consumer writes in regards to occupant restraint control module recall notice repair issues due to lack of parts. *smd the consumer stated he has been trying to get the vehicle fixed since march 2015. *jb

2002 jeep grand cherokee. consumer writes in regards to parts not available to repair occupant restraint control module recall notice. *smd updated 04/25/16.*jb

2002 jeep grand cherokee. consumer writes in regards to replacement parts not available to repair air bag recall notice. *smd the consumer stated a few months ago, the air bag light illuminated, then a warning tone sounded every 5 to 010 minutes. *jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repairs was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Takata recall the seats stopped heating and got really hot in one spot i pulled the seat cover up and it burned a spot in me seat cover and foam underneath where the wire is run thru the seats it is on both the driver side and passenger side seats there is a recall on the heated seats on some models but not on mine but it could have burned me or my kids or could have caught the car on fire.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure. parts distribution disconnect.

My 2002 jeep grand cherokee...was driving on the main rd...and unfortunate accident occurred and my jeep hydroplaned and the car flipped and the air bag never deployed...the accident was about 3 years ago ....and know i received info in the mail...regarding there was a recall on that jeeps airbag...that never deployed in the accident....i went to the emergency room at the hospital and stayed for almost 24 hours...the jeep was totaled in the accident and know 3 years later i receive a recall...what to do know i was advised to contact you all....after i contacted the fca us llc safety recall notice . after speaking with tem they advise to send information to you. please advise of what to follow up on.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notification of nhtsa campaign number: 15v046000 (air bags). the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. the manufacturer was not notified. the contact had not experienced a failure. parts distribution disconnect.

I have been waiting for this recall part r06 forever. i can not pass the ri state inspection with out it. now i have to pray i make it to work without getting pulled over. this is not consumers problem so why am i paying the price.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact was not experiencing a failure. parts distribution disconnect. updated 04/07/16*lj updated 12/14/2017*js

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v046000 (air bags) was received in april of 2014. after contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure. ......updated 04/01/16 *bf consumer stated she no longer have any concerns about the matter updated 05/25/18*jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 15v046000 (air bags) however, the part for the recall was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the contact had not experienced a failure. parts distribution disconnect.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and the dealer was unable to supply the part for the recall repair beyond a reasonable time frame. the manufacturer was also contacted and was unable to determine when the second notice would be sent to the contact to indicate that the parts were available. the contact was unable to determine when the vehicle would be repaired. the contact had not experienced a failure. parts distribution disconnect.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and waited an extended period of time for the part from the manufacturer to be supplied to the dealer. the vehicle was taken to the dealer who provided the recall remedy. the manufacturer was contacted for several months until the dealer was able to supply the part and the repair. the vehicle was repaired according to the dealer. the contact had not experienced a failure.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notifications of nhtsa campaign number: 15v046000 (air bags) however, the parts to do the recall repair were unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. while driving at unknown speeds, the seat belt locked without warning and failed to retract. the contact had been awaiting repairs under nhtsa campaign number: 15v046000 (air bags). the vehicle was taken to the dealer. the technician verified that the parts needed for repairs were not available. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 130,000. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. updated 04/22/16*lj updated 04/26/16.*jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. parts distribution disconnect. updated 05/10/16*lj updated 5/10/16. *jb

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v046000 (air bags) was received in june of 2015. after contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the vin was unknown. the contact had not experienced a failure. parts distribution disconnect.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light remained illuminated for an extended period of time. the contact notified the dealer for months and they were not able to provide the repair within a reasonable time frame for nhtsa campaign number: 15v046000 (air bags). the manufacturer was unable to provide a time frame of when the parts would be supplied to the dealer. the failure mileage was not available. parts distribution disconnect.

Takata recall, was driving to work on a highway in minot nd, started to smell smoke and something hot smelling, then my right drivers leg was getting hot. i looked down and my drivers seat was smoking underneath. hurried to stop along the side of road, turned off seat warmer button, then opened the drivers door to clear the smoke and cool under the seat. reported this to chrysler, they stated my vin # was not on the recall list. if it caught fire--it sound be on list by now. this could be very dangerous driving down the highway if the passenger side does the same thing as drivers side did. vin# [xxx] the campaign # 09v117000 also as of today i have received recalls on airbag and engine fan--called them last year to order in minot--they state they haven't gotten yet. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light was illuminated for an extended period of time. one dealer indicated that the part was not available beyond a reasonable time frame. the contact called for weeks and was not able to obtain the part for a manufacturer recall concerning the air bags. the vehicle was taken to a second dealer who replaced the part for the air bag recall. the air bag warning light went off after the dealer's repair. the manufacturer was notified of the failure. the failure mileage was not available.

This vehicle was recalled over a year ago on recall r-06 ,15v-046 dealer has done the temporary fix that was supposed to hold until the final module was replaced. we continually get notifications this needs to be completed but the dealers state there are no parts. is nhtsa ever going to force crysler/jeep to complete this recall? it originally started in 2012 with 12v527

In early 2015 i was notified that parts would not be available until the end of the year for the airbag system recall. i have still not been notified to schedule the recall remedy. i have had a red airbag warning light on solid all of last year (2015) and currently.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light illuminated after the vehicle was serviced under nhtsa campaign number: 12v527000 (air bags). the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was 130,000. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning indicator illuminated continuously. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the parts were unavailable to perform the repairs. the manufacturer was not notified of the failure. the approximate failure mileage was 160,000. vin tool confirmed parts unavailable.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced any failures. the manufacturer was not made aware of the issue. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 03/10/16*lj the consumer stated the vehicle was repaired on 1/29/16. *jb

Occupant restraint control recall - i just had this part replaced at a jeep dealership. when i turned my vehicle on, i noticed that both the airbag and seatbelt lights are still on. i immediately went back into the dealership and spoke with the service employee and they stated that they were only authorized to replace the module and refused to tell me whether the problem was resolved or if my airbags are properly functioning. how can i know for sure if the problem has been resolved if the lights which indicated the problem are still on?

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags), however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 04/04/16*lj

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the vehicle was not repaired. the contact had not experienced a failure.

I was driving and heat stopped flowing and a/c stopped flowing. it is winter time so the front windshield was unable to defrost, leaving the windshield foggy and hazardous to drive in.

I have had ever light on my truck fixed and i still have not found the right thing. and i am seeing am not the only truck that is have that problem.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. while operating the vehicle, the air bag sensor light illuminated, which indicated that the air bag system was faulty. the cause of the failure was not diagnosed or repaired. the manufacturer was not notified. in february of 2015, the recall notice for nhtsa campaign number: 15v046000 (air bags) was received. after contacting the dealer on multiple occasions, the contact was informed that the part needed to repair the vehicle was not available and no estimated time for receiving the part could be given. the failure mileage was 168,000.

While driving the engine will shut off without warning causing a loss of control of the vehicle. the vehicle has a new battery and all electrical functions of the vehicle work except the engine. vehicle may restart after a period of time. this has happened at all speeds and driving conditions while in driving lanes. city, highway, intersections.

2002 jeep grand cherokee. consumer writes in regards to replacement parts not available to complete occupant restraint control module recall notice repairs. *smd

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light was constantly illuminated. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the faiilure mileage was approximately 200,000. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was made aware of the issues. the contact had not experienced a failure. parts distribution disconnect. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag light remained illuminated. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the approximate failure mileage was 108,000. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was parked, the air bag warning light illuminated. the vehicle was not diagnosed or repaired. the vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was 150,000. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the vin was unknown. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light constantly illuminated. the vehicle was taken to a dealer where it was diagnosed that the air bag control module had failed and needed to be replaced. the vehicle was not repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags). however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was aware of the failure. the failure mileage was approximately 142,000. vin tool confirms parts not available. updated 03/15/16*lj updated 05/11/18*jb the consumer stated the issue has been resolved on 1/28/16. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was not made aware of the issue. vin tool confirms parts unavailable. updated 03/09/16*lj

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Vehicle was in motion and kept stalling on highway and city streets. another computer was installed but didn't solve the problem. the throttle position, idle air control, and map sensors were replaced. vehicle had hard start problem and the fuel injectors and fuel filter were replaced. started vehicle in driveway and heard popping noises and it automatically shut down. the coli pack had to be replaced. numerous vacuum hoses have popped off during driving and had to be replaced. no error codes or check engine light would come on even though these things were happening. a year ago the oil pressure sending unit had to be replaced and has currently gone bad again. i have to put the truck in neutral and let it idle before i drive it or the transmission will jerk. i also have to let the truck stay cranked for 10-15 minutes before i can drive it because it takes that long for it to idle down. my driver seat controls will not work, and the passenger window will not stay up and the controls will not work. if you do research on the 2000-2004 jeep grand cherokee models, you will find the exact same issues from everyone who has owned these specific years and models. chrysler knows about the constant issues, yet the 2000-2004 models are not on the buy back list. the dealerships even have a problem trying to figure out what the problem is which is why it costs so much and the problems continue to exist. owners have had to consult with other jeep owners to work together to try to solve the problems ourselves. 2002 with only 115,000 miles on it. there would be more miles on it if problems would stop occurring with these vehicles and preventing people from driving. i put the date when it started in 2012, but constant problems are still continuing to this date and year of 2015.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the contact stated that the air bag warning light illuminated. the vehicle was taken to the dealer who diagnosed that the module needed to be replaced. the failure mileage was not available. vin tools confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light remained illuminated. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 119,000. vin tool confirms parts not available. updated 03/10/16*lj; updated 05/02/18*jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that the air bag light was illuminated and prevented the vehicle from passing an inspection. the failure mileage was unknown.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* takata recall. - the contact owns a 2002 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. while driving at 40 mph, the air bag inadvertently deployed without warning. the contact sustained bruises on her hands, but no medical attention was required. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 02/18/16*lj updated 02/22/16.*jb

Tl* the contact owns a 2002 jeep grand cherokee. while driving various speeds, the air bag light illuminated. the contact received a notification of nhtsa campaign number: 15v046000 (air bags); however, the part for the recall was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the failure mileage was unknown. vin tool confirms parts not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. vin tool confirms parts not available. updated 1/12/16 *cn

The hvac system has many faulty issues which directly effects the ability of the defroster to operate properly if at all . the blend doors as well as the recirculating door are defective. the air ducts do not blow evenly. this causes the inability of the temperature control unit to effectively defrost the windshield while driving down the highway.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 01/20/16*lj

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the dealer placed the contact on a waiting list. the manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact was not experiencing a failure. vin tool confirms parts not available. updated 01/27/16*lj updated 02/23/16.*jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. updated 1/12/16 *cn

Two concerns addressed: fuel tank recall: while this agency has come to an agreement with fca to 'remedy' the fuel tank exploding, i believe your agency did not take into consideration the contributing factor to this type of incident. the manufacturer had installed a protective metal enclosure surrounding the fuel tank models from 1993 to 2006. the problem is that the type of metal used is prone to rusting out that a vast majority of these vehicles have experienced which during a rear end collision exposes the plastic tank to crack and explode. air bag recall: again owners of the affected vehicles will have to wait many months for replacement parts to be produced. the original recall waiting for parts, owners had to wait 12 months for dealership to obtain parts.

While driving 70 mph south on interstate 5 in california my 2002 jeep grand cherokee that i've owned from new shut off without warning. the jeep no longer recognized the key. this happened in moderate traffic around 10pm and was almost rearended by a tractor trailer that had to make an abrupt maneuver to avoid me. this was the same key that came with the car from the factory. the jeep has 160,000 accident free miles and has always been maintained by jeep. there are no open recalls on it and all other recalls have been completed.

I have the light of my seatbelt on always.

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was parked, the contact observed that the fuel tank door was detached. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the vin was not provided. the approximate failure mileage was 172,000.

My car is subject to chrysler recall r06, (nhtsa recall 15v-046), issued jan 27 2015 because the airbags could inadvertently deploy while driving. however it's now 9 months later and nothing has been fixed because the "parts are not available." chrysler will not even supply a firm date that parts will become available. why not?

Tl* the contact owns a 2002 jeep grand cherokee. while turning the vehicle on, the air bag warning light illuminated. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was 80,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Blend doors broken causing no heat to driver side of the cabin. in winter driving, air is so cold it causes numbing of the drivers foot and leg which causes difficulty in moving from the accelerator to the brake. this condition occurs under all conditions, from start up to shut down. this affects the drivers ability to respond to necessary braking conditions, especially in emergency situations. cost to repair condition is in excess of $1200.00. research is that this condition occurs to the majority of vehicles with this make, model, and will reoccurs multiple times in the vehicles lifetime.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number: 15v046000 (air bags) had exceeded a reasonable amount of time for repair. the dealer was not made aware of the delay. the contact's vin was associated to the recall as of february 16, 2015. the contact stated that both the air bag and the seat belt warning lights illuminated. the manufacturer was contacted and informed that the part was not available until 2016. the vehicle was not repaired. the failure mileage was 113,000. .....updated 02/10/16 *bf *js

This recall has been open for sometime now is there a time frame that parts will come available. ???

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the seat belt and air bag warning indicators illuminated. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was 137,000.

Tl* the contact owns a 2002 jeep grand cherokee. while driving at approximately 15 mph, another vehicle crashed into the rear of the contact's vehicle. the air bags did not deploy. a police report was not filed. the contact sustained injuries to the bulging disk and sciatica that required medical attention. the vehicle was taken to an independent mechanic where it was diagnosed that the rear frame needed to be replaced. the manufacturer was not notified of the failure. the approximate failure mileage was 137,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that the air bag warning indicator illuminated continuously. the failure mileage was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number :15v046000 (air bags)however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 grand jeep cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time to provide the part to do the repair. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 02/05/16*lj

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle stalled several times without warning. the contact constantly had to coast the vehicle over to the side of the road. after several attempts, the vehicle restarted. the condition was progressing randomly without warning. the vehicle was taken to the dealer and they were not able to replicate and diagnose the failure. the vehicle was not repaired. the vehicle was not included in nhtsa campaign number: 01v288000 (electrical system). the manufacturer was notified of the failure and provided no remedy. the approximate failure mileage was 113,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v4046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 11/19/15*lj

Ever since i have owned the 2002 grand cherokee vehicle there are times when the steering becomes difficult when approaching a corner and turning the wheel.. it does not happen all the time. the steering pump was replaced several tears ago but the problem continues sporadically after the replacement it is now happening more frequently this is a accident waiting to happen i just wish i would have reported this sooner

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle lost power and the doors would not open automatically. in addition, the windows would not roll down and the trunk would not open automatically when prompted with the key. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was unknown.

Tl* the contact owns a 2002 jeep grand cherokee. after the vehicle was started, the air bag warning light illuminated. the vehicle was taken to a dealer where the technician stated that the vehicle needed to be repaired under nhtsa campaign number:15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was 320,000.

Tl* the contact owns a 2002 jeep grand cherokee. while driving at various speeds, the air bag warning light illuminated. the vehicle was taken to the dealer, but was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was 89,000. the vin was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was unavailable.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was not available. the vehicle was not repaired. the contact stated that the manufacturer exceeded a reasonable amount of time to provide the part to do the repair. the contact had not experienced a failure.

2002 jeep grand cherokee. consumer writes in regards to parts not available to repair occupant restraint control module filter circuit recall #12v-527. *smd

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags), however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. ma 10/19/15 updated 3/21/2016*js updated 03/31/16.*jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part for the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. ma 10/19/15 updated 11/18/15. *jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Last week i received a mailer for the n47 customer satisfaction notification. it advised that my best option for complying with the program would be calling the customer care hotline. i have tried many times, at various times during the day. the response has varied from "no answer" to a recording of "we are experiencing long wait times", followed by no answer. the vru also advised registering online @ myjeepauto.com. good luck with that - only a page of jeep ads and current incentives appears. the mailer advises that parts will be available sept. 15. why not advise as to when the customer care hotline, or website, will also be active - and responsive?

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repairs was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

2002 jeep grand cherokee. consumer writes in regards to parts not available to complete occupant restraint control module recall notice. *smd

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the parts needed for the repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the repair. the manufacturer was made aware of the failure. the failure mileage was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification on nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. while in park, the air bag warning light illuminated and a warning chime activated. the vehicle was not diagnosed or repaired. the failure recurred on numerous occasions. the vin was included in nhtsa campaign number: 15v046000 (air bags) however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was 160,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a notification of nhtsa id number: 12v527000 (air bags) and 15v046000 (air bags) however, the parts needed to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags) however, the part to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recalls repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. while driving 50 mph, the air bag warning light illuminated. the vehicle was not diagnosed or repaired. the failure recurred on numerous occasions. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the failure mileage was 140,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time to provide the part needed to do the repair. the manufacturer was not notified. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that the manufacturer was made aware of the issue. the contact had not experienced a failure. ma 10/6

Airbag warning light on even after completing the original recall m35. received letter from fca in february 2015 advising of need for r06/15v-046; now as of august 4/2015 the airbag light is still on. i phoned the local dealer who stated parts were still not available! what should i do to ensure my vehicle safety is not being compromised?

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the driver seat belt became inoperable. the contact stated that the seat belt buckle was sticky, which made it difficult to latch and disengage the seat belt. the failure recurred every time the seat belt was used. the vehicle was not taken to be diagnosed or repaired. the manufacturer was made aware of the issue. the failure mileage was 90,000.

I have never been notified on any of the recalls on this jeep after looking at recalls airbags can deploy when driving then see in the recall this evening on the news.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number:15v046000 (air bags)however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer had been made aware of the issue. the contact had not experienced a failure.

The engine stopped while driving took it to a mechanic and they said all fluids were filled it was just a "bad engine" i paid 2700 dollars to have engine replaced . the truck still wasn't running right it was having trouble starting took it to the mechanic and he changed the fuel pump 700 dollars . the truck still dose not run right ive had brake lines replaced that broke with no impact or accident ive been told the master cylinder needs replaced there is no brake pressure my wiring is messed up and now both my brake lights are out ive checked fuses and bulbs the truck takes several tries to start it its in the shop more than i drive it its dangerous and i never know if its going to stop in traffic or if people behind me know when im trying to stop i have 6 kids i drive to school every day and i worry about their lives every time we have to get in the jeep i feel like buying this vehicle was a huge mistake

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the repair part needed was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Air bag light illuminated. dealer stated open recall for air bag module and front sensors. no parts available. we care driving an unsafe vehicle with no support from dealer. we need a safe vehicle to drive. dealer also denied recall for faulty fuel tank in event of rear collision. we have a check engine code directly related to fuel venting/purge system. dealer will not repair. in summary we have an unsafe vehicle that has 2 potential ways of causing bodily harm.

Strong gasoline smell inside car cabin....dtc p0455 was found.....split hoses were found at the evap .canister......comment : potential flash fire inside cabin had the rear bumper [ left rear] (driver side ) of bumper been hit in an accident.

When i turn off the ignition switch the passenger airbag begins to screech as the power dissipates from the inflator module....updated 09/22/15 *bf updated 12/10/15 *js

Several months ago, i had received a manufacturer safety risk recall letter in the mail. i then called my local jeep dealer to request service to fix my vehicle. nhtsa recall number: 15v-046, manufacturer recall number: r06. they told me that these recalled parts were not yet available. they also told me that once they had became available that they would notify me by email to schedule a service appointment. i have never heard from them since. i am very concerned for my safety as well as any passengers in my vehicle.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that upon starting the vehicle, the air bag warning indicator illuminated on the instrument panel. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 195,000.

The vehicle caught fire while it was being driven down the road, it was pulled over to side of the road in a driveway. fire came from under the dash on the passengers side, and the vehicle was completely consumed by fire in approximately 10 minutes. i reported it to chrysler and they stated because of the amount miles on it they weren't responsible! updated 09/25/15*lj updated 12/08/2017*cn

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. the contact had not experienced a failure. updated 09/21/15*lj

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light remained illuminated. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed for recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 100,000. ma 10/2

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag light illuminated when the vehicle was started and continuously illuminated until the vehicle was turned off. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was 154,690.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 12v527000 (air bags) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. while starting the vehicle, the air bag warning indicator illuminated and failed to turn off immediately afterwards. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 83,600. the vin was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

I am sending this correspondence after having heard about the safety related defect concerning the fuel tank system integrity in rear-impacts or crashes in certain jeep products. i own a 2002 jeep grand cherokee that i purchased new. my 16 y/o son has driven this vehicle until now. i do not feel that he is safe driving this vehicle now because of the findings in your investigation. i contacted chrysler's fca recall info center and was told that my jeep, was not a part of this recall because, "your rear structural reinforcement is better than the ones that have the recall", (the person on the phone gave me his id #dc1571). i asked him exactly how my rear structural reinforcement is better and he admitted that he did not know. i told him my factory installed tow hitch did not cut it and that i wanted him to explain the difference in my vehicle and the ones in the recall. he could not answer and provided me with the customer service phone number so that i could file a complaint. instead i sent an email to customer service and i should have received a response within 24 hours. i am still waiting. can you please tell me for sure if your agency recommended that the category that my jeep falls into,be recalled & measures taken to somehow address the issue? i saw the today show on nbc on monday morning and it sounded like there would be a solution and chrysler would cover the cost to fix the vehicles or they would have to offer over market value on a trade in for a different vehicle, or buy back certain vehicles. can you please provide me with some answers. i could never live with myself if my inaction caused harm to one of my children or someone else that is riding with him or in an accident involving this vehicle.can you tell me how my vehicle is safer than the vehicles that were "voluntarily recalled" by chrysler?

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 15v046000 (air bags) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. the contact waited for months to receive the second notification to verify that the part was available. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 09/18/15*lj

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to repair the recall was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 09/10/15*lj

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the contact received notification of nhtsa campaign number: 15v460000 (air bags) however, the remedy was unavailable for the repair. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. the manufacturer was not notified of the failure. the approximate failure mileage was 124,500.

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was idling, the front passenger and driver side air bags deployed inadvertently. the contact and passenger suffered burns to the chest and arms that required medical attention. the metal fragment was visible however did not release the metal fragment and became trapped within the air bag. the contact also stated that two recall notifications were received for nhtsa campaign number: 15v046000 (air bags) however the part was not available for the recall repair. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 93,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (power train) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. while driving at 65 mph, the air bag warning light illuminated intermittently. in addition, the contact stated that there was a loud warning chime. the vehicle was taken to a dealer, but was not diagnosed or repaired. the failure recurred on numerous occasions. the vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was 140,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number: 15v046000 (air bags) exceeded a reasonable amount of time for repair. the status of the recall stated that a remedy was not available to remedy the recall. the contact's vin was associated with the recall on february 6, 2015. the dealer and manufacturer were not made aware of the failure. the vehicle could not be repaired. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the air bag module needed to be replaced. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the approximate failure mileage was 139,000.

There is a recall on this vehicle that has been outstanding for well over 6 months and parts are still showing "unavailable". this is quite absurd given we are talking about the operation of the seat belts on this car.....updated 11/13/15 *bf updated 1/25/16 *js

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available to schedule the recall repair within a reasonable timeframe. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was unavailable.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light constantly illuminated. the contact received notification of nhsta campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 206,000.

Airbag system(orc module i have been trying to get recalls on my jeep grand cherokee done ive dealt with the dealerships & chrysler with no result. i started recording calls& have set up a whole file just for transactions & correspondence regarding my cars recalls.i'm disabled & need my car since jan it has been in my garage. i couldn't believe my ears when i heard chryslers rep admit what they were doing to "get out of replacing recall parts" rendering my car useless i also read my car manual & it advised go straight to service, continuing to drive could result in accident or death with this warning. i called service told me to ignore was no recall open. jump ahead months showed recall but referred me to chrysler for part! i continued my battle & realized what was really going on & the rep. i spoke to confirmed what i thought was going on. he said he was so ashamed to be working for a company that would do this & repeatedly apologized as if to not be overheard.i can't fight chrysler alone.when i call for an appointment at service dealership the say part not in check with chrysler .i have a car that is a death trap sounds like they are waiting on older model cars to be traded in or got rid of so chrysler wont have to pay for recall parts! he said "your exactly right about that i feel so bad its not right & i really want to help people but i can only say what they tell us.he offered to email about my disability & maybe expedite me the part but stated it probably wouldn't help.they are holding out forcing people to drive unsafe cars or get rid of them in my case the airbag warning light is left on & will stay on until the defect is repaired. who would buy a car with the airbag warning light on & not be able to fix it! i need to get inspection and tags due or insurance will lapse.i hope you can help, best regards

Tl* the contact owns a 2002 jeep grand cherokee. while driving approximately 30 mph, the air bag warning indicator illuminated intermittently and a chime sounded. the failure occurred when driving at any given speed. the vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the approximate failure mileage was 130,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) in february of 2015; however, the part needed to do the repair was still not available. the contact felt the manufacturer exceeded a reasonable amount of time. the manufacturer was made aware of the issue. the contact had not experienced a failure.

The seat bracket on the driver side is broken. i researched this and this is a widespread issue with companies actually manufacturing thicker aftermarket brackets due to the demand for the product.

Tl* the contact owns a 2002 jeep grand cherokee. while parked, the vehicle failed to start and the key remained in the off position. the air bag warning light illuminated. the vehicle was not diagnosed or repaired. the failure recurred on numerous occasions. the vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was 150,000. updated 7/21/15*cn

Tl* the contact owns a 2002 jeep grand cherokee. while driving 40 mph, the contact heard an abnormal popping noise coming from the front end of the vehicle. the coolant light was illuminated. the contact pulled the vehicle over to the side of the road, lifted the hood, and discovered that the coolant fan was fractured. the vehicle was taken to an independent mechanic where it was diagnosed that the coolant and radiator fan needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 134,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was still not available. the contact felt the manufacturer exceeded a reasonable amount of time. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 7/8/15*cn the consumer received the recall notice, six months ago. updated 08/06/15*jb

This jeep had the 4.7l v8 engine. jeep was running fine, never had any issues with leaking fluids, etc.or any engine issues at all. went to a friends house for a couple hours and when i went to leave, the vehicle started very rough and had no power - hitting the brake to change gears would stall the engine. diagnostic testing showed no compression in the first cylinder. i was unable to pay to have my engine torn apart (keep in mind i only had this vehicle for little over a year and still owed over $1000 on something that was not driveable), but from the symptoms it seems this was caused by a dropped valve seat. i have seen numerous complaints on this issue in this engine (in jeeps and other chrysler vehicles) and am surprised that no recall has been made. i am unsure what would have happened if i was driving at 50 mph when the engine failed. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repairs were unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 7/1/15*cn

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available within a reasonable amount of time. the dealer did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact had not experienced a failure.

Re nhtsa case [xxx]: nhtsa referred me to fca today about recall notice r06. fca had mailed a important safety recall notice (r06) in feb indicating they would write later regarding when parts are available. fca's amanda aq070 indicated today the remedy still is being researched. this may now. the feb notice indicated the parts are not available and "every effort would be made to obtain these parts as quickly as possible" and i would be notified when the parts are available". it appears then that fca has completely misled me by indicating in the february letter that a permanent remedy requires parts and they would notify me when they are available. how could they make efforts to obtain parts if the remedy is still being researched? i have received no communication whatsoever from fca about any parts to remedy the r06 recall. i read in the newspaper recently that fca has been very slow to remedy past recalls. i submit that this is clearly a good example of how they mislead and delay in order to avoid covering their cost to recall and repair and make their products safe for the public. the favor of a reply would be appreciated from nhtsa but especially fca. *tr

It's killing my battery the interior light stays on when vehicle is off and power windows don't work unless driver side door is open while vehicle is on.door open lights flashes when vehicle is running however it is really shut already. i have friends with same type vehicles having same issues. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags), however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

My son was killed while he had his girlfriend drove my jeep. they ran into tree going appox.35 mph.the airbag did not go off on the passenger side and the seatbelt unlatched. he was the only one injured and died later that day. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall. the manufacturer was not notified of the issue. the contact had not experienced a failure. the vin was unavailable.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact's air bag warning indicator illuminated continuously. the failure mileage was unknown.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) and 15v046000 (air bags) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available to complete the recall repair within a reasonable timeframe. the dealer did not give a specific date for when the part would become available to schedule the repair. the vehicle was not included in nhtsa campaign number: 13v252000 (fuel system, gasoline, structure). the contact was concerned about ensuring that the manufacturer install an oem trailer hitch. the manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure.

Death wobble unable to steer control auto at 30mph and above unable to repair yet w/over $1000. spent on issue front end too sensitive unable to drive. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. while the vehicle was parked, a warning chime activated and the check gauges warning indicator illuminated. the contact mentioned that smoke started emitting from under the engine compartment. the vehicle was towed to the contact's residence. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure and the vin was not included in nhtsa campaign number: 06v199000 (engine and engine cooling). the failure mileage was 200,000.

I want to know if saftey recall for ruptured fuel tanks is still in effect for this vehicle. *tr

2002 jeep grand cherokee. consumer writes in regards to recall due to the parts being unavailable. *smd

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that after the vehicle was started, the air bag warning light illuminated. the vehicle was taken to the dealer, where it was serviced under nhtsa campaign number: 12v527000 (air bags) however, the failure recurred. the contact received notification of nhtsa campaign number: 15v046000 (air bags) but the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was 108,600.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the contact was unable to have the vehicle serviced under the recall because the part needed was unavailable. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number: 15v046000 (air bags), nhtsa campaign number: 12v527000 (air bags), nhtsa campaign number: 02v104000 (fuel system, gasoline), nhtsa campaign number: 02v032000 (fuel system, gasoline) and nhtsa campaign number: 01v374000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. the dealer stated that the parts needed for repair would not be available for months. the manufacturer was made aware of the delay. the vehicle was not repaired. the contact noticed a strong odor of fuel emitting from the vehicle. the failure mileage was unknown.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning lamp illuminated. the contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags). the contact notified the dealer and the manufacturer of the failure, but they indicated that the part needed to repair the vehicle was not available. the dealer did not provide a specific date for when the parts would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the failure mileage was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags) however, the parts needed to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving approximately 30 mph, a fuel odor was emitting from the vehicle. the vehicle was taken to an independent mechanic. the technician diagnosed that the number three cylinder for the fuel intake needed to be replaced. the manufacturer was notified of the failure and stated that the vin was not included in nhtsa campaign number: 01v374000 (fuel system, gasoline). the failure mileage was unknown. the vin was unavailable.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

As i was driving down the highway all of a sudden without any warning the front end of my jeep grand cherokee started shaking very violently. i took my foot off the gas pedal and tried to slowly apply the brakes and get the jeep off the edge of the road. it was really hard to control the car but i did manage to get it off the road. i drove back home on the edge of the road going about 30 mph with my flashers on. i took my jeep to my mechanic who replaced the stabilizer bar but it wasn't long before it happened again. i have had several parts replaced on my front end but it still continues to happen. i am really scared to drive on a highway going 55 mph anymore and don't do it unless i really have to. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags); however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

At two occasions the car suddenly accelerated as if the gas pedal was stuck. the accelerator was not obstructed by any carpet. the only way to slow the car down was by placing it into neutral and turn off the engine. after turning it back on it was still at high rpm ~5000. some time later the problem resolved it self. after many days at the jeep dealer the final diagnosis was that the issue cannot be duplicated and that the dealer refuses to do any work on this car. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 15v046000 (air bags). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

This is not about an accident or incident. the date above is approximately when i received the second notice. this is my second recall notice regarding the air bag. the first was a few years ago. as usual the letter states the parts are not available and i will be notified when they are. i called my local chrysler dealer henry brown in casa grande az. i was told the parts are still not available. what is the use of sending me all these recall notices and never getting the parts to address the problem. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 12v527000 (air bags) and 15v046000 (air bags) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 7/10/15*cn

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the parts needed were not available for an extended period of time. the dealer did not provide a specific date when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure. updated 4/16/15*cn updated 04/21/15*jb

I was sent a recall letter about a year ago and i called so that i can have this fixed. they told me that at the time they are waiting for the parts. i received another letter again i called and they tell me the same story that they don't have the part. in the mean time i am driving with an unsafe vehicle that the airbag can deployed at any time. i have asked for a time frame and they didn't give me one. i need someone to help me resolve this situation. thanks *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving at 45 mph, the air bag warning light illuminated. in addition, the contact stated that both turn signals functioned intermittently. the vehicle was taken to a dealer. the technician repaired the vehicle under nhtsa campaign number: 12v527000 (air bags). however, the failure recurred. the vehicle was then taken to an independent mechanic. the contact was unsure about what needed to be replaced. the vehicle was repaired. the manufacturer was not notified of the failure. the vin was included in nhtsa campaign number: 15v046000 (air bags). the failure mileage was 111,568.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 5/4/15*cn the consumer stated after the first recall repair, 0f 2013, was performed the vehicle started to experience electrical problems. updated 11/16/2015*js

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that after attempting to start the vehicle, the vehicle backfired and failed to start. in addition, the contact stated that warning lights on the instrument panel illuminated. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 170,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact was included in nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags) and stated that the part needed was not available. the manufacturer was contacted and was unable to determine when the part would become available. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

Tl*the contact owns a 2002 jeep grand cherokee. the contact received nhtsa campaign number: 15v046000 (air bags) however the remedy was not yet available. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the vehicle had not experienced a failure.

Tl*the contact owns a 2002 jeep cherokee. the contact stated that the vehicle failed to start intermittently. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic was unable to duplicate the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 100,000.

Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the front passenger's side seat warmer over heated. the vehicle was not diagnosed or repaired. the vehicle was not included in nhtsa campaign id number: 09v117000 (seats). the manufacturer was made aware of the failure. the approximate failure mileage was 150,000.

The air bag warning lights came on and stayed on. the dealer tells me they need to replace the air bag operating module. *tr

Television warning for bad air bag chip. *tr

Seat warmers on both sides of vehicle became really hot towards the front center portion of the seat. turned them off and when i got home i removed the leather from the seat and found bare wires that were over heating and burning through the seat cushion and backing on the leather. *tr

The ventilation system is not working correctly, in the fact that the airflow whether it is hot or cold is obstructed somehow. had this problem for quite some time and would very much like to know what my options are. yes there is a noise coming from the dashboard, sounding like a machine winding down. please help me. *js

I sent my car in to have the airbag system occupant restraint control module on my vehicle checked due to an issued recall on my vehicle. this issue was fixed as far as i know; however, during the repair, the center console of my jeep where the gear changer is was broken and not repaired by the company. i do have a picture i can send to you, but don't see an option to attach it. *dt

2002 jeep grand cherokee. consumer received recall for occupant restraint control module filter circuit and can't get fixed. *ta chrysler was refused to send the necessary software to any car repair business in bethel alaska. *jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v438000 (electrical system) however, the part needed to perform the recall repair was unavailable. the manufacturer was not notified of the issue. the contact had experienced a failure. updated 02/18/15*lj the consumer stated the vehicle shut down while driving. updated 10/2/2015*js

Chrysler has sent a recall notice for air bags to be fixed .when we left the dealer ship our airbag light was still on!!!!! they say the recall has"nothing to do with the light,and for $100 we can diagnose and see what it is" what's the purpose of a recall if you do not fix the problem??????? the shop employee said "oh the air bag may or may not work, we have no clue" why is it safe ,using normal common sense, to allow a vehicle to drive away unsafe??????? chrysler corp was of no help ,didn't care because they paid for the recall and it was not there problem after that was done!! they know the air bag problem is a wiring issue so why are they not made to figure out the exact problem??? who will be responsible in a crash if they do not deploy correctly? i\why is it legal for them to allow unsafe cars on the road???? *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving at night, both the low beam and high beam headlights flickered. the contact also stated that the instrument panel electronic gauges failed when driving. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failures. the failure mileage was 180,000.

2002 jeep grand cherokee air bag warning light stayed on after starting car. found out there is a recall via chrysler number m35 to address airbags that may inadvertently deploy due to electrical spikes to the orc module causing it to short. took the vehicle to dealer and after the work airbag warning light is still on. diagnosis was "orc module internally shorted and needs replaced" and the estimate is over $500. chrysler says that this is not part of the recall and i am responsible for the repair. *js

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the vent controls failed to work upon using the button to turn on the heat. the contact stated that the vents blew cold air repeatedly. the vehicle was taken to a repair shop who diagnosed that the recirculation door assembly needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 90,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact indicated that the air bag sensor illuminated and randomly remained lit on numerous occasions. the contact stated that the vehicle was taken to a repair shop more than once and the mechanics were not able to replicate or diagnose the failure. the vehicle was taken to an authorized dealer and was included in nhtsa campaign number: 12v527000 (air bags). the dealer did not indicate if they inspected the air bag control module to determine if the supplemental jumper harness to the air bag control module needed to be replaced. the contact stated that they filtered the occupant restraint control module circuit and the wiring jumper. the contact indicated that upon leaving the dealer, the air bas sensor continued to illuminate and that the recall repair did not remedy the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 171,516.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning indicator was illuminated. the dealer was unable to diagnose the failure. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was unknown.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light remained illuminated after servicing the vehicle under nhtsa campaign number: 12v527000 (air bags). the manufacturer was not notified of the failure. the approximate failure mileage was 183,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the passenger and driver side tie rod connecting bars were rusted to the point of corrosion and could possibly fracture. the vehicle was taken to an independent mechanic who stated that the connecting bars needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 83,551. updated 02/18/15*lj updated 4/4/2016*js updated 08/28/2017*ct

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

I started my car and put it in r car suddenly accelerated backwards i put my feet on the brake and car continued back i could not shut engine off and attempted to shift into neutral when car surged forward. again with my feet on the brake pushing as hard as i could car went through 3 walls of my home before stopping. car is total loss in possession of geico claim # [xxx] at geico tl lot in florida. i will also be filing a complaint with jeep for same, i would like to have the vehicle inspected due to a possible manufacturer malfunction. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2002 jeep grand cherokee. once the vehicle was repaired according to nhtsa campaign number: 12v527000 (air bags), the air bag sensor indicator remained illuminated. the vehicle was brought back to the dealer where it was diagnosed that there was a bad connection. the failure was resolved again, but recurred. the dealer stated that another air bag sensor was faulty, but was not covered under the recall. the manufacturer was notified of the issue. the vin was unavailable. the failure mileage was 239,000.

2002 jeep grand cherokee. consumer writes in regards to air bag not deploying during an accident. *smd the vehicle rolled over, and at least one person was injured. *jb

We received a safety recall notice, notification code m35 / nhtsa 12v-527 regarding the orc module in my 2002 jeep grand cherokee. we contacted the dealer and the dealer installed the orc module filter circuit as the recall instructed; however, the issue was not resolved and now my airbag warning light and seatbelt indicator light are illuminated on the front dash console. the issue is not resolved and the dealer claims that the orc module filter was not intended to fix any issues with the airbag and srs?dealer wanted to charge me a diagnostic fee and a repair fee. the information that was provided in the recall notice and the lack of responsibility taken by the dealer does not make any sense. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag indicator illuminated on the instrument panel. the dealer repaired the vehicle according to nhtsa campaign number: 12v527000 (air bags). when the contact picked up the vehicle, the air bag indicator was still illuminated. the contact stated that the dealer wanted to charge him for a repair that was included in the recall. the failure mileage was 111,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated while driving at various speeds, the vehicle would stall intermittently without warning. also, the contact mentioned that when driving over 50 mph the lights and gauges on the instrumental panel stutter. in addition, the vehicle jerk forward and hesitated whenever the failure occurred. the vehicle was taken to the dealer on multiple occasions. the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 35,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning indicator remained illuminated. the vehicle was included in nhtsa campaign number: 12v527000 (air bags); however, the part needed for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified. the vin was unavailable. the approximate failure mileage was 130,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning lamp illuminated intermittently on the instrument panel. the vehicle was taken to the dealer. the technician diagnosed that the air bag module was defective and would need to be replaced. the manufacturer was made aware of the failure and stated that the vin was not affected by nhtsa campaign number: 12v527000 (air bags). the vehicle was not repaired. the failure mileage was 141,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning indicator was continuously illuminated. the vehicle was repaired according to nhtsa campaign number: 12v527000 (air bags), but the failure recurred. the vehicle was not repaired and the manufacturer was not notified of the failure. the approximate failure mileage was 122,300.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 12v527000 (air bags). the dealer could not repair the vehicle for three weeks because the parts were not available. the manufacturer was notified. the contact had not experienced a failure.

Started vehicle, after a few seconds the instrument cluster became inoperative. turned off the ingnition and restarted the engine. the instrument cluster did not operate. turned off engine. tried to start the engine the next day and the battery was completely drained. charged the battery and started the engine. the instrument cluster is still inoperative. *tr

I own a 2002 jeep grand cherokee. i received a manufacturer recall notice close to one year ago. i have contacted the chrysler-jeep-dodge dealer several times. each time i attempt to schedule an appointment, i get the same response. i'm simply told, they do not have the parts in stock needed to fix the defect. along with, they haven't a clue as to when the parts will come in. according to several notices i have received throughout the year regarding the safety recall of my vehicle, this defect could cause myself to crash without warning. knowing each day i drive my vehicle, i am putting my life at risk, is very unsettling. i am just confused as to why the national traffic and motor vehicle safety act continues to send multiple safety recall notices for my vehicle. when at the same time, the responsible party to my solution, just shrugs it off like it's nothing to worry about. all because, "the parts have not come in yet", still. can you please provide me with a solution? i really do not know what i am supposed to do when the dealer is unable to remedy this defect. thank you

Tl* the contact owns a 2002 jeep grand cherokee. the contact received recall notifications for nhtsa campaign numbers: 06e011000 (fuel system, gasoline), 06e022000 (service brakes, hydraulic), and 12v527000 (air bags). the dealer stated that the parts needed to complete the repairs were not available. the contact received the recall notices months ago. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep cherokee. the contact stated that the air bag warning light was illuminated. the contact mentioned that the vehicle was recently repaired under recall nhtsa campaign id number: 12v527000 (air bags). however, the airbag warning light remained illuminated after the recall repairs. the remedy failed to repair the problem. the manufacturer was notified of the failure. the vin was unavailable. the failure mileage was unknown.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag recall under nhtsa campaign number:12v527000 (air bag) was remedied; however, the air bag warning indicator was still illuminated. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 120,000. updated 10/02/14*lj updated 03/10/2015 *js

I have contacted jeep and was told that they would not correct or authorize repair for this, even when i had the f25 safety recall notice. they repaired this problem a few years back, but their 'fix' was to install the same type of fan as was previously recalled. it failed again recently while i was in a parking lot - this time, when it broke, it slung the broken blade into the cowling and left a huge hole in this cover piece. it was a recall, for heavens' sakes - it does not seem that i should bear the cost of repairing this, since it is obviously a problem in the design of the 2002 jeep grand cherokee. one inch to the left while looking at the fan, and it would have been propelled into my head with serious injuries. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received recall notices for nhtsa campaign numbers: 12v525000 (seats) and 12v527000 (air bags) however, the parts needed for the repair were unavailable. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. while driving approximately 35 mph, the air bag warning indicator illuminated. the failure occurred seventy times. the vehicle was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 150,056.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 12v527000 (air bags); however, the part needed for the repair was unavailable. the manufacturer was not notified. the contact had not experienced a failure. updated 09/16/14*lj the consumer stated the vehicle was repaired. updated 1/15/15 *js

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

This is the only way i can find to lodge this particular complaint. i am taking my jeep in on 7/28/14 for a safety recall m35/nhtsa 12v-527. i was told that i will have to rent a car because their lot rentals are not used for recall fixes. i would like to complain vigorously! we, the consumer, are not responsible for these oversights on the part of the manufacturer, so why are we responsible for any $ output to fix them? don't refer me to the dealer. i know it is up to individual dealers. wouldn't it be a nice p.r. opportunity, for the manufacturer to pick-up these costs? i think your image needs some buffing! i am going to mail my receipt to you and see what comes of it. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

2002 jeep grand cherokee. consumer writes in regards to airbag light illuminated.*smd the consumer stated the air bag light illuminated two months after the vehicle was purchased. the air bag light was on the day, she test drove the vehicle. however, she was assured the issue would be fixed.

The 1999-2004 jeep grand cherokee seat track has a weak point on the rear scissor assembly. when you start to notice a wobble or click it means one of the tiny connecting pieces has broken. eventually the other side will also break allowing you to lift the entire seat up. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the rear brake lights failed to activate. the vehicle was taken to the dealer, who diagnosed that rear brake light wiring harness needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified of the failure. the failure mileage was 80,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving 55 mph, the vehicle jerked without warning. the contact also mentioned that the interior lights of the vehicle would remain illumined when driving at various speeds. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 104,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that after having the vehicle repaired under recall nhtsa campaign number: 12v527000 (air bags) the air bag warning light illuminated intermittently. the dealer and manufacturer were made aware of the failure. however, decline to offer an alternative remedy. the vehicle was not repaired. the failure mileage was 52,410.

Airbag recall (m35 / nhtsa 12v-527). after repairs were completed on 03/26/2014 the airbag and seatbelt warning lights still on. dealer was not able to repair the defect. on 06/16/2014 dealer still not able to identify the cause and asked for $250 to further inspect the car to determine the cause. dealer wrote on paperwork "no communication from orc need more time (and money) to diagnose. customer declined at this time". i received the first notice in jan 2013 and the official recall months later. no parts were available for months. as soon as i received the recall notice i took the vehicle to the dealer. how can it take almost two years (from fall 2012) and still no solution to the problem? it is obvious that the manufacturer is delaying the repair as much as possible to reduce overtime the number of repairs. *tr

Airbag recall (m35 / nhtsa 12v-527). after repairs were completed the airbag warning light was on. dealer stated that i had brought it in that way - not true. so i'm not sure if the problem has actually been fixed. dealer needs to complete repairs by fixing the cause of the warning light being on. *js

Sent a recall notice, but seems parts are still not available..... have airbag light on and off and afraid of bags inflating. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that immediately after re-fueling, fuel spewed out of the filler neck. the vehicle was taken to an independent mechanic where it was diagnosed that the fuel inlet valve was defective and needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 108,267.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while servicing his vehicle, he noticed that the front coil spring was severely corroded and fractured. the dealer stated that the coil spring perch was welded to the axle as a result the entire axle assembly needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 162,000.

The steering started to make a grinding noise and became difficult to drive. took right away to dealer and was told a part in the steering came apart and messed up the steering and power pump. was not safe to drive. still in garage and will cost 1340$ to fix. this is dangerous and i am glad i was only doing 35 at the time. how many others has this happened to. what if i was going faster or even on the interstate? would not have been able to control the jeep. this needs to be investigated. *tr

My daughters jeep just failed state inspection due to severe cracking of the tire next to the rim. all 4 tires are goodyear wrangler st 225/75/16 104s. the tread depth is still very good however they will not pass state inspection due to the large cracks totally around the rims. a tech at the local jeep store told me that this is a huge problem with these tires. he stated that this problem goes way back.the local goodyear dealer (sullivan tire) will not do anything to help. goodyear used to be one of the best tires, what happened? it seems that all of the other tire companies offer a much better product. no more goodyear tires for my family!!! *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa recall campaign: 12v527000 (air bags). the contact mentioned that the first notice was received in december of 2012 and a second notice was received in january of 2013. the manufacturer was contacted on numerous occasions where it was advised that the parts for the recall were not available. the dealer was unable to perform the recall repairs due to parts not being available. the contact had not experienced a failure. dr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received two recall notifications for nhtsa campaign id number: 12v527000 (air bags). the contact stated that the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for the part to become available. the contact had not experienced a failure. dr

Tl- the contact owns 1996 and 2002 jeep grand cherokee. the contact received a recall notice and took his vehicle in for repairs and was told that parts are not available. -hb

Tl* the contact owns a 2002 jeep grand cherokee. the contact's vehicle was included in nhtsa campaign number: 12v527000 (air bags) and was taken to an authorized dealer, who performed the recall repair however, the air bag sensor warning light was illuminated. the contact stated tha the air bag warning light did not illuminate prior to the recall repair being performed. the vehicle was scheduled for a diagnostic test with an authorized dealer. the manufacturer was notified of the failure. the approximate failure mileage was 129,000.

Took my vehicle to bill bryan chrysler in friutland park florida, after making appointment for saturday 5/10/14 at 8am, checked my vehicle in. my vehicle was service from 8am- 1130am air bag light was still on, new my gear shift, was cracked, i had siliconed it. now today 5/15/14 i am at work and i just notice that my emergency brake back cover was broke, now this i do not understand there was nothing wrong with my e-brake handle, i understand that this is a 2002 jeep grand cherokee, but i really don't think my vehicle should have been treated like that, i do know that there is a big problem here in the south, or maybe it's chrysler it's self but i really don't think a vehicle service, and a broken part after being returned to the customer, i do think that someone should have said something pertaining to the broken part, i would never have anything serviced by chrysler at all, the better business people should know how bill bryan chrysler in friutland park treats it's customers no matter weather it's a recall appointment or not. *tr

Nhtsa recall 12v-527 states that an electrical overstress condition could damage the occupant restraint control (orc) module, causing the air bag light to illuminate and possible air bag deployment. on april 23, 2014 the local chrysler dealer made a wiring change to address the recall notice, but the air bag light remained on. the local dealer claims that the air bag module is defective requiring approximately $450 to replace it. if the condition of the recall could cause damage to the orc module, why wasn't it included as part of the recall by chrysler? *tr

Tl- the contact owns a 2002 jeep grand cherokee. the contact stated that the passenger's side air bag warning light was constantly illuminated with or without a passenger occupying the seat. the vehicle was included in nhtsa campaign number: 12v527000 (air bags) and was repaired three times due to the recurring failure. the contact stated that the vehicle was still exhibiting the failure. the manufacturer was made aware of the issue. the failure and current mileages were unknown. kmj updated 6/27/14*cn updated 07/08/2014 *js

2002 jeep grand cherokee. consumer writes in regards to airbag and seat belt problems. *smd the consumer stated the parts finally arrived after waiting for five months, he took the vehicle to the dealer to have the air bag and seat belt light rectified, since they were on. when he arrived to pick up the vehicle, he was informed, the recall did not resolve the problem . he was informed the air bag would not properly deploy in the event of a collision, if the air bag light was on. after further diagnosis of the problem, the dealer informed him the occupant restraint control module would have to be replaced. the consumer stated the original orc module was defective, he believed it should have been covered under the recall. *jb status update. updated 06/17/14

2002 jeep grand cherokee. consumer writes in regards to a faulty air bag sensor. *smd the consumer stated the air bag illuminated back in 2011. he received a recall issue in june 2013. when he went to the dealer, he was informed the parts were not available. in february 2014, the parts arrived and the sensor was replaced. however, the light illuminated again 4 days later. the consumer returned to the dealer, and was informed the air bag sensor was bad and it needed to be replaced at a cost of$200.00. *jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 12v527000 (air bags) but was advised by the dealer that the part needed to complete the repair was not available. the contact received the first recall notice a year ago and had recently received a second recall notice for the same repair. the manufacturer was also contacted and could not provide a reasonable timeframe for when the vehicle would receive the recall repairs. the contact had not experienced a failure.

Rollover accident and no airbags deployed. left hand injured from the broken glass. unable to sleep due to the incident. recall was sent but the part was never in or issued prior to the crash. *tt

2002 jeep grand cherokee. consumer writes in regards to airbag system occupant restraint control module recall issues. *smd the dealer informed the consumer, the part was not available, due to it being on back order. *jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while traveling various speeds, the front passenger seat warmer became extremely hot then failed to function. the vehicle was taken to a private mechanic where it was found that the seat warmer had failed. the vehicle was repaired. the manufacturer was contacted about the failure and informed the contact that the vehicle was not included in nhtsa campaign number 09v117000 (seats). the failure mileage was 98,500.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag light illuminated. the vehicle was taken to the dealer where it was found that the air bag wiring harness needed to be replaced and was repaired under nhtsa campaign number 12v527000 (air bags). after the repair, the failure recurred. the manufacturer was not contacted about the failure. the failure mileage was not available. updated 07/15/14 ma the consumer stated the occupant restraint module needed to be replaced an was not covered under the recall. updated 07/18/2014 *js

Tl* the contact owns a 2002 jeep grand cherokee. the contact was driving approximately 25 mph and crashed into another vehicle. the air bags failed to deploy. the driver sustained neck and back injuries, and a police report was filed. the vehicle was destroyed and towed to an independent mechanic. the manufacturer was not notified of the defect. the approximate failure mileage was 120,000.

Tl* the contact owns a 2002 jeep grand cherokee limited. the contact was driving 25 mph when the heated seat warmer independently activated. the failure was recurring. the vehicle was not taken to the dealer for inspection of the failure or repairs. the manufacture was contacted about the failure. the failure mileage was 65,252 and the current mileage was 65,276.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle was included in nhtsa campaign id number:12v527000 (air bags) but was advised by the dealer that the part needed to complete the repair was not available. the contact had received the notice months ago and had continued to contact the dealer to no avail. the vehicle was taken to an authorized dealer who stated that the seatbelt sensor, right front sensor needed to be repaired in addition to the orc module repair pertaining to the recall. the vehicle had not been repaired and the sensor light had continued to illuminate at random for the airbag. the manufacturer was notified of the failure. the approximate failure mileage was 83082.

I called the jeep dealership in brooklyn park, mn, to schedule work related to the ocr module recall notice we received in the mail from chrysler. the jeep dealership stated they do not have the parts to perform this recall and do not know where we can go to have the work done. thus, per the written recall notice, we are completing this online complaint form. we would appreciate help to determine how we can get this recall work completed on our 2002 jeep. thank you in advance. *tr

I got in to drive my '02 jeep grand cherokee, and before turning ignition it was lightly bumped and it will go into any position. also,while going down the road, the shift selector (that changes from n d r 1 2) was lightly bumped by accident, and it moved into n. this is the safety hazard. if a jeep was sitting on an incline, and shift selector was bumped, or something. it could roll downgrade and could crash into another vehicle or another person. i could not find a recall on this. but this is dangerous. *tr

It has been a year and half since i received my first notice that my jeep had a recall. safety recall m35/nhtsa 12-527. i have contacted my jeep dealer at least four time in the last 12 months and was told there wasn't any parts for the repair or recall. how long do i have to wait for the repair as chrysler does seem to care if there are any parts to fix this recall. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated his air bag light came on and continuously stayed on. the contact stated that the manufacturer repaired the failure, however the failure recurred . the vehicle had not been repaired. the failure mileage was unknown. updated 05/12/14*lj updated 05/15/14

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving approximately 65 mph, the vehicle stalled without warning. the vehicle was unable to be restarted and was towed to an independent mechanic, who diagnosed that the crank shaft position sensor had failed. the vehicle was repaired. the manufacturer was notified of the problem. the approximate failure mileage was 175,000. !....updated 07/31/14 *bf

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning lamp illuminated. the vehicle was taken to the dealer where nhtsa campaign number: 12v527000 (air bags ) was performed the recall repairs but the air bag warning light remained illuminated after the repairs. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 90,000 and the current mileage was 125,000.

Tl* the contact owns 2002 jeep grand cherokee. the contact stated while driving various speeds, the air bag warning indicator illuminated intermittently. there was a recall under nhtsa campaign id number 12v527000 (air bags) however, the required part was unavailable to perform the repair. the manufacturer was not notified of the problem. the approximate failure mileage was 75,000. *tr

Tl- the contact owns a 2002 jeep grand cherokee. the contact stated that the driver's side seat warmer overheated. the vehicle was not taken to a dealer for diagnostic testing. the manufacturer was made aware of the failure and stated that the vehicle was not included under nhtsa campaign number: 09v117000 (seats). the vehicle was not repaired. the approximate failure and current mileage was 135,000. mah

I have been receiving recall notices for 2 years. safety recall m35/nhtsa 12v-527. every time i have tried to take my vehicle in for the repair, i am told they do not have the parts available. seems to me that they should after all this time. *tr

I work at a dealership washing cars. we just sold a 2002 jeep grand cherokee. i was running the jeep through the carwash. my foot was on the brake, and suddenly the vehicle accelerated propelling me into a wall, and the airbag deployed. i was injured in the accident and went to an urgent care. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle would independently shift gears without warning. the contact secured the vehicle in park and when she exited, the vehicle began to roll away. the contact was able to re-enter the vehicle and secure the transmission in park but to no avail. the contact had to utilize the emergency brake with force before there was any response from the vehicle. the contact scheduled an appointment to have the vehicle diagnosed by an authorized dealer. the manufacturer was notified of the failure. the approximate failure mileage was 132,632.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving 10 mph and making a left turn, the air bags deployed without warning and caused the contact to lose control of the vehicle. the contact crashed into a parked vehicle and sustained a dislocated finger. a police report was filed of the incident. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure and current mileage was 124,000.

2002 jeep grand cherokee. consumer writes in regards to air bag system recall notice and vehicle starter problems. *smd when the consumer took the vehicle to the dealer, for the recall, the dealer informed the consumer the vehicle wouldn't start. the dealer stated a starter was needed. *jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she received notification of nhtsa campaign number: 12v527000 (air bags) and attempted to have the vehicle serviced numerous times but the parts were unavailable. the vehicle was not repaired. the manufacturer was notified. the contact had not experienced a failure.

We were traveling on the highway with the heated seats on and they became extremely hot. i turned them off and stopped to let the seats cool. later in the day when i tried to use them again they would not work. and have not worked since. i checked the nhtsa site for recalls and i discovered a recall for this problem, nhtsa campaign # 09v1117000/ chrysler llc recall # j14. when i went to my local jeep dealer i was informed that my vin # was not part of the recall even though i was experiencing the exact same problem. i looked on the web site "arfc.org" and discovered there are a large number of jeep cherokee owners having the same problem. many of them had fires and/or burns, yet they are not covered by the recall. jeep clearly has a problem with their heated seats that needs to be addressed. the recall appears to be only for some repair parts from a previous recall. if chrysler had to have a recall and install repairs for their heated seats it is obvious their heating elements are problematic and they should extent the recall to cover all jeep heated seat problems. *tr

I have been attempting to have local chrysler dealership complete repair on safety recall m35/nhtsa 12v-527 for almost two years and they keep saying they are waiting on parts from manufacture. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated the vehicle was remedied under nhtsa campaign id number: 12v527000 (air bags) however, the air bag warning lamp remained illuminated. the vehicle was not taken for inspection or repairs. the manufacturer was made aware of the issue. the approximate failure mileage was 117,679.

Over 3 yrs ago i received from chrysler a safety recall notice and every time i call the jeep dealer they tell me that the parts haven't been made yet. today i received another recall notice for the occupant restraint control module and still no parts. this is should not happen and you should have the parts after all this time. this is very dangerous and i want this fixed. *tr

Neither chrysler nor a "local" dealer will supply the part needed for me to install the fix. i'm a qualified mechanic and have all the needed factory tools including the drbiii and access to tech connect. reading through the chrysler document dated november 7th 2012, i fully understand the issue (material change in the squib capacitor) and the patch chrysler is offering. the proper fix would be replacement of the defective capacitor. i am asking for the part so that i can do the fix - nothing more. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he received a recall notice for nhtsa campaign number 12v527000 (air bags) and was informed by the dealer and the manufacturer that the parts were not available. the contact had not experienced a failure. the vin was not available. ..updated 03/18/14 *bf the consumer stated the vehicle was fixed on 02/27/14

I received a jeep airbag recall notice this week and when i took it to the dealer they told me that i need an airbag now. i have had to wait over a year for the parts to come in and the dealership has tried to fix my car four times for this issue attempting to use the wrong connectors to fix the issue (they told me this on the last repair attempt). now they claim that i must pay for an airbag. i believe that their defective repair attempts or having to wait so long for parts is the reason that the airbag now needs replaced. chrysler customer service is denying my request to fix my airbag. can you provide any assistance? they have deprived me of the ability to sell my car for the last year, and now i can't sell it until this latest issue is fixed. the cost of the repair is $1600. *tr

Freedom chrysler/jeep, lexington, ky could not provide a timely scheduling to fix the issue per the recall notice. i spoke with [xxx], service department who told me i would have to bring the vehicle in for an evaluation (not needed per notice and later conversation with chrsyler group recall assistance center. [xxx] told me not all vehicle needed to be fixed and that is the reason for evaluation, also not true per recall center. asked [xxx] to spoke to the manager, he forwarded my call. service manager had a little more knowledge about the recall, i thought until he told me it would be two months until they could schedule an appointment. reason cited was the chrysler were not providing the parts, also not true. he told me he would call back with an appointment date, that was several hours ago. i called the chrysler group recall assistance center and they were great. help me schedule an appointment with another dealership. my complaint is about freedom chrysler/jeep in lexington for providing false information about the recall. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. the contact felt that since the failure was reported november 2012, there should have been a remedy available before february 2014. the contact stated that the manufacturer had exceeded a reasonable time for the repair. the contact had not experienced a failure. *tr

My vehicle is an 02 overland. my driver side heated seats no longer works. one morning it was just dead and passengers are constantly complaining about the intense heat coming from their seat. i have never been informed of this as a faulty unit but now seeing the complaints online i would like to voice my issue and have my seats checked out or disabled. i really appreciate any help you can provide. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. the contact felt that since the failure was reported in november 2012, there should have been a remedy available before february 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.

While driving on the highway at a slow rate of speed (5 mph) due to a traffic jam, my vehicle overheated. once towed off the highway, the mechanic diagnosed a fan failure for the radiator which caused the vehicle to overheat. subsequently there may be damage to the engine caused by the fan failure. i researched this and discovered a recall issued (8/2006) by daimler chrysler for the electric radiator fan (safety recall f25). i called chrysler today (case #[xxx]) and they said that this recall does not apply to my vehicle even though the recall clearly states it applies to vehicles with the "s" in the 8th position which it is. please advise on next steps. thank you. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated her recall nhtsa campaign number 12v527000 (air bags) had surpassed reasonable time for repair. both dealer and manufacture had been notified. the dealer stated that the part was not available for repair. there are no failures at this time. . ..updated 03-12-14 *bf *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for when the part would become available. the manufacturer was made aware of the problem. the contact had not experience a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she received nhtsa recall campaign number: 12v527000 (air bags) over a year ago. the dealer was notified several times but the parts were not available which she considered to be a major safety issue especially since her air bag warning lamp was illuminated. the manufacturer was made aware of the problem. the vehicle was not repaired. the failure mileage was 86,000. the current mileage was 91,000. the transmission, windows, fan relay switch, and emergency brake. also, the radiator was leaking and all of the shocks for the tail gate lift, failed. updated 02/24/14 *jb updated 3/12/14*cn

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that its been over a year since he received the recall notice nhtsa campaign number: 12v527000 (air bags). he was very concerned about his safety, since he was operating the vehicle with a risk of the air bag deploying. the manufacturer was made aware of the defect. there are no failures at this time. the current mileage was 127,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2012, there should have been a remedy available before january of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had also experienced the air bag warning light being illuminated to indicate a failure. the approximate failure mileage was 90,000 and the current mileage was 130,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated there was a recall under nhtsa campaign id number 12v527000 (air bag) and the required part was unavailable to perform the repair. the manufacturer was not notified of the problem. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a nhtsa campaign id 12v527000 (air bag) recall notice in february 2013; however, the dealer stated that the part was not available. the air bag light illuminated prior to receiving the recall notice. the contact recently called the dealer who did not have parts to remedy the recall. the failure mileage was 135,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for the part to become available. the manufacturer was notified of the problem. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag light illuminated. the vehicle was not diagnosed or repaired. the manufacturer was contacted about the failure and informed the contact that the parts for nhtsa campaign number 12v527000 (air bags) were not available. the failure mileage and vin was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she attempted to have her vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2012, there should be a remedy available before february of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.

2002 jeep grand cherokee. consumer writes in regards to parts unavailable to complete air bag system occupant restraint control module recall. *smd the consumer stated the parts have been unavailable for over a year. *jb

2002 jeep grand cherokee. consumer writes in regards to waiting two years for parts to become available to repair air bag system occupant restraint control module recall notice. *smd the consumer stated the air bag light illuminated and stayed on. *jb

Tl- the contact owns a 2002 jeep grand cherokee. the contact stated he had received a recall notice. the dealer and manufacture was contacted and stated that the part would not be available for repair. the reasonable time for repair had surpassed. the failure described in the recall had not occurred. az

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. the manufacturer was notified of the problem. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for the part to become available. the manufacturer was not made aware of the problem. the contact had not experience a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for the part to become available. the manufacturer was made aware of the problem. the contact had not experienced a failure.

Air bag light on. car was taken to chrysler dealer, ponce by pass rd # 2 ponce for recall m35/nhtsa 12v-527 the car was at dealer 4 days. they call us to pick up car , parts were no available at this time. they explain parts will be order. they told us to return back on dec 20, 2013 , they had the parts on site. car was taken to dealer but 9 hours later , they call to pick up car . they receive the wrong parts. they will re-order parts an will call for repair / replacement. at today's date they had not provide service and/or call for service. a call was placed today to [xxx] to rep. [xxx] . he told " chrysler does not known how will be fix ". information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for the part to become available. the manufacturer was not made aware of the problem. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she attempted to have her vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2012, there should be a remedy available before february of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags). the contact attempted to have the vehicle repaired and he was informed the parts were not available. the manufacturer was made aware of the part unavailability. the contact stated that the air bag warning lamp was and remained illuminated. the approximate failure mileage was 142,000. updated 05/28/14 ma the consumer stated the repair was performed according to the recall. the air big light illuminated after the recall repair. it was advised that the vehicle needed a new left front sensor. the sensor was replaced. the air bag light remained illuminated. the consumer does have the old part. updated 05/29/2014 *js

I own a 2002 jeep grand cherokee overland. recently, i have had problems with my drivers side heated seat. yesterday, it got extremely hot so i shut if off for fear of a fire or being burnt, and today it is not working at all. because of this, i am also concerned about the safety of the passenger heated seat. i found out from a dealer that there is a recall on this particular issue, but my vin number is not covered. i called chrysler customer care to discuss this, and they said they were unable to help. i feel this is a known issue and my vehicle is displaying the exact symptoms covered in this recall, yet for some unexplainable vehicle it has been excluded. the following is text from the recall: summary: chrysler is recalling 102,354 m/y 2001-2004 jeep grand cherokee vehicles with heated seats and with chrysler recall no. 06v-197 completed (03-04 m/y) or seat heater elements service replacement (01-02 my). the front seat electric heater elements could overheat. consequence: overheating could potentially cause a fire or injury. remedy: dealers will replace the front seat heater elements free of charge. the manufacturer has not yet provided an owner notification schedule. owners may contact chrysler at 1-800-853-1403. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign id number: 12v527000 (air bags), he was informed that the parts were not available. the contact felt that since the failure was reported in november 2012, there should have been a remedy available before january 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had experienced the air bag warning light failure as mentioned in the recall. the approximate failure mileage was 199,000 and the current mileage was 203,000.. ..updated 03-12-14 *bf the vehicle was repaired. updated 03/20/14

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number 12v527000 (air bags) and stated that the necessary part was unavailable to perform the repair. the contact was placed on a massive waiting list by the dealer. the manufacturer was not notified of the problem. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number: 12v527000 (air bags) had exceeded a reasonable time for repair. the manufacturer advised the part was not available for repair. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. the contact felt that since the failure was reported in november 2012, there should have been a remedy available before february 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received nhtsa recall campaign number 12v527000 (air bags) and the repair part was unavailable. the manufacturer was notified numerous times and they were unable to provide an expected date that the part would be available. the vin was unavailable. there are no failures at this time.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. the dealer advised the contact that the part was not available and that they did not know when the part would become available. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received nhtsa recall campaign number: 12v527000 (air bag) and the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for the part to be available. the manufacturer was made aware of the problem. there are no failures at this time.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bag) and attempted to have the vehicle remedied. the contact was informed that the parts needed to repair the vehicle were unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 5/4/15*cn

Tl - the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. the contact received the recall notification in november 2012. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. additionally, the contact stated that the air bag warning light was illuminated. the manufacturer was contacted and advised that the part was not available for repair. the contact had not experienced a failure.

In december of 2012, we received a recall notice from chrysler regarding the occupant restrain control (orc) of the airbag system. the airbags deploy inadvertently when over stressed. we are fortunate that this has not happened to us ...yet! on december 16,2013, one year later, i called both pamby's chrysler dealership (where we take our car for service) and the corporate offices for chrysler to report that our airbag light is now on permanently. we were and are concerned that the air bag might deploy while we are driving the vehicle and cause an accident. both pamby's and chrysler have stated that they have not received the part-one year later! i gave all of my contact information to chrysler with a promise that my concerns would be addressed via email. no one has contacted me.now i have received an additional recall for the trailer hitch as it causes fires! how long will it take to repair this? we have owned jeeps for almost forty years but with the new "we don't care about your safety" attitude, we will not buy another. thank you for your assistance. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bag) and attempted to have the vehicle remedied. the contact was informed that the parts needed to remedy the vehicle were unavailable. the manufacturer was made aware of the issue. additionally, the contact stated that the air bag warning lamp remained illuminated. the approximate failure mileage was 98,000.

Received recall notice for airbag sys occupant restraint control, have called numerous times for update and continue to be told a fix is not yet available. it is now jan 2014 and still no fix, tell me what it is going to take to get this done? would chrysler management let one of their family members drive one of the recalled vehicles? *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2012, there should have been a remedy available before january 2014. the contact mentioned that the air bag warning light was illuminated intermittently. the approximate failure mileage was 160,000 and the current mileage was 165,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2012, there should be a remedy available before january of 2014. the contact had experienced the air bag warning light failure. the contact mentioned that the air bag warning illuminated intermittently. the approximate failure mileage was 100,000 and the current mileage was 120,000.

Tl - the contact owns a 2002 jeep grand cherokee. the contact stated that the driver seat heating element over heated causing a hole to burn through the seat and the drivers jackets. the driver sustained a minor burn as a result of the failure. the vehicle was taken to the dealer. the technician diagnosed that seat heater was found to be burnt and needed to be replaced. the manufacturer was made aware of the failure who sent an engineer to inspect the vehicle. the engineer failed to find a manufacturer defect and stated that the vehicle was not included in recall nhtsa campaign number: 09v117000 (seats). the vehicle was not repaired. the failure mileage was 126,881 and the current mileage was 132,000. pm

I was sent notice 6 months or so ago, and have called kimberly chrysler 3 times with regard to the safety recall for the airbag system occupant restraint control module. i was told that i would hear from jeep as to when this would be taken care of. i read on the chrysler recall paper that if i did not get this taken care of to report this to you. i would like to have this taken care of, and i am very upset that the dealership does not think that my jeep is important enough to handle this matter. please advise. [xxx]i can't always use the phone since i am a stroke surveyor. thank you so very much and i look forward to herding from you. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I received a recall notice more than a year ago #m35/nhtsa 12v-527 regarding the orc module, but still have not been contacted by jeep. when i contacted my dealer, they said that they did not have the part yet. *tr the recall notice said to contact this address if it was not repaired in a reasonable amount of time. *tr

Submission from constituent re receiving a recall notice for his jeep grand cherokee around two (2) years ago and the problem has not been resolved. *smd when the consumer arrive at the dealer, he was informed the part was not available, despite it being confirmed on the telephone weeks prior. the recall was for the air bag light. the consumer stated the air bag light was always on, an he feared it would deploy at any time.

Airbag light is on , took vehicle to jeep dealer to diagnose problem and was told that there is a problem with the control module as per nhtsa id # 12v527000 however was told by chrysler as of date has a no fix solution for the problem to just keep driving the vehicle until a fix is found , so my college age son is now driving a vehicle with faulty airbags. i asked them why they could not replace the faulty module with a new one under this recall ( 12v527000 ) and was told no unless i paid for it and that chrysler would not pay for it as replacement is not what is stipulated in the recall for which they have no fix . *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated the recall under nhtsa campaign number: 12v527000 (air bags) had surpassed a reasonable time for repair. the dealer was contacted and stated that the parts were not available for repair. the manufacturer was not made aware of the failure. the contact also received a manufacturer recall for the fuel system and stated the parts for repair were not available either. the contact had not experienced a failure. the vehicle was not repaired.

2002 jeep grand cherokee. consumer writes in regards to air bag system occupant restraint control module recall notice. *smd when the consumer arrived at the dealer, he was informed the parts were not available.

2002 jeep grand cherokee. consumer writes in regards to air bag system occupant restraint control module recall notice. *smd the consumer stated he received the recall notice one year ago. he visited the chrysler dealer twice, only to be told the parts were not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were on back order and not available. the contact felt that since the failure was reported in november 2012, there should have been a remedy available before december 2013. the contact had not experienced a failure. *tr

Tl* the contact owns 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number 12v527000 (air bags) however, the required part was unavailable to perform the repair. the manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. the contact had not experienced a failure. updated 12-30-13 *bf

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that in november 2012, he received notification of nhtsa campaign number: 12v527000 (air bags). the contact attempted to have the vehicle repaired on numerous occasions but the dealer stated that the parts were unavailable. the vehicle was not repaired. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving approximately 45 mph, the air bag light indicator illuminated. the vehicle was taken to a dealer where the technician diagnosed that the air bag control module was damaged. the vehicle was not repaired. the manufacturer was made aware of the problem. the approximate failure mileage was 110,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while starting the ignition, the air bag warning indicator remained illuminated continuously. the contact referenced nhtsa campaign id number 12v527000 (air bags) however, the contact was unable to have the vehicle serviced under the recall because the remedy part was unavailable to perform the repair. the manufacturer was not notified of the problem. the approximate failure mileage was 180,000.

2002 jeep grand cherokee. consumer writes in regards to air bag control module recall notice and seeks reimbursement for repairs. *smd the consumer stated it has been one year, since the air bag recall was announced and chrysler has yet, to remit compensation. in june of 2012, the air bag warning light illuminated and it remained lit whenever, the vehicle was driven. the code in the ecm showed that there was an issue with one of the sensors for the orc module. as there was no alternative, the consumer was forced to replace the defective module with a new updated module. the consumer submitted his original receipt and proof of payment by mail to chrysler as instructed. rather than receiving the reimbursement within 60 days as written in the notice, he was instead contacted by chrysler who refused to pay for the replacement. he was informed that since the supplemental jumper harness was not yet available they would be unable to compensate him.

Airbag warning indicator illuminated at vehicle start up. indicator remains on continuously as described under nhtsa 12v-527. dealer stated on 6/13/13 that jeep has no fix for this issue and has no intention of correcting this issue in the future. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the manufacturer was contacted and informed the contact that the part for nhtsa campaign number 12v527000 (air bags) was not available and an arrival date could not be given. the vehicle was not repaired. the approximate failure mileage was 50,000. updated 1/07/14*lj the consumer stated as of november 2013 the parts to repair the air bag were still unavailable. updated 1/22/2014 *js

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she attempted to have the vehicle repaired under nhtsa campaign number 12v527000 (air bags) but was informed that the parts were unavailable. the manufacturer was notified of the failure and was also unable to provide an arrival date. the approximate failure mileage was 120,000.

Chrysler issued a recall on the air bag system occupant restraint control module (safety recall m35/nhtsa 12v-527 in nov of 2012. owners were notified of the recall in jan of 2013. as of today nov 20, 2013, according to my local dealer, chrysler still has not made parts available to make the repair. this is unacceptable for a defect that according to the recall could cause "inadvertent deployment of the airbags and may increase the risk of injury and the possibility of a vehicle crash." in addition in august of this year my air bag warning light came on and the dealer determined that the vehicle required replacement of the air system occupant restraint control (orc) module. chrysler refused to pay for the repair even though the recall specifically states that the orc module "has a small chance of experiencing an electrical overstress condition. should this overstress condition occur, it could damage one of the orc's computer chips. a damaged chip could cause the air bag light to illuminate..." i had to pay out-of-pocket $620.89 for the repair, which chrysler again refused to reimburse me after my follow up attempts to seek reimbursement. *tr

A vehicle recall notice was received 13 months ago advising of imminent airbag deployment in vehicles which have airbag warning lights on. this description fits my vehicle. over 13 months later, and none of the jeep dealerships in the denver area have ever received parts for this repair. i would like to file a complaint against chrysler regarding the failure to fix recalled units. 13 months is a bit extreme. and on top of that, new recalls have since been announced regarding the plastic fuel tank. i doubt that i'll ever see that repair... *tr

Air bag light on had dealer diagnose as "right front impact sensor" i have been looking to buy a jeep and this was the third one i had looked at with an airbag light on i think the sensor is faulty and should be recalled for the safety of drivers. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated he received nhtsa recall campaign number: 12v527000 (air bags) and that the parts were not available. the contact also mentioned that while driving 75 mph, the air bag warning light illuminated intermittently. the manufacturer was notified ten times. the failure mileage was 40,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. the contact received the recall notification in january of 2013. the contact stated that he had experienced the air bag warning light failure. the manufacturer was notified of the failure and stated the part availability date was unknown. the approximate failure mileage was 92,000 and the current mileage was 98,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the parts were not available to have the vehicle service per the recall. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact referenced nhtsa campaign id number 12v527000 (air bags), in which the vehicle was included and stated that the part needed for the recall service was unavailable. the authorized dealer was unable to provide an expected date for the remedy part to become available. the contact had been waiting for the part to become available for two years. the manufacturer was not notified of the problem. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact referenced nhtsa campaign id number: 12v527000 (air bags) and stated that the part needed to complete the recall service was unavailable. the dealer was unable to provide an expected date for the remedy part to become available. the manufacturer was not notified of the problem. the contact did not experience a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags). the manufacturer and dealer were contacted and stated that the parts were not available for repair and they were unable to provide a time frame for availability. the contact was concerned because the air bag warning light was illuminated. the vehicle was not repaired. the approximate failure mileage was 133,000.

J'ai un probleme de feinag a faible vites les rous qui bloque voiture pique a lavan derap veillez expliquer merci. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the parts were not available for repair to the vehicle. the contact had received the recall notification approximately six months ago. the contact had not experienced a failure. updated 12/04/13*lj

To whom this may concern, i received a first time notice about 6 months ago from chrysler, stating there was a safety recall on my vehicle, specifically the occupant restraint control (orc). the notice states that i would get a followup recall notice in the mail when i'd be able to schedule my appointment, but for the past 6 months i haven't received nothing. i have also called chrysler multiple times, and they keep saying they haven't gotten the parts yet. please give me a call at [xxx]to let me know what the status is, as this is a huge safety hazard. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I received a recall notice over 1 1/2 years ago on the jeep cherokee airbag system occupant restraint control module and every time i call the chrysler dealership they tell me it's not in yet. i find it hard to believe that something that can cause an accident has taken so long to replace. i would appreciate any help you can give me to get this resolved. it shouldn't take this long!! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I have received the official pre-recall notice informing me that the above vehicle was part of the federal government recall and that the official recall notice will be following (estimate of pre-recall notice 9/2012). i have regularly visited multiple (four) chrysler-dodge dealerships just to hear service personnel to say that there is no repair kit available from chrysler yet? is or is there not a recall and or recall replacement parts available. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she received notification of nhtsa campaign id number: 12v527000 (air bags). the contact stated that she attempted to have the vehicle repaired in the spring of 2013 but the parts were unavailable. the vehicle was not repaired. the manufacturer was notified. the contact did not experience a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 12v527000 (air bags) in the mail several months ago and stated that the dealer informed him that the parts were not available for the repair. the manufacturer was notified. the vin was not available. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. the contact received the recall notice ten months ago. the manufacturer advised that the part was not available for repair and they did not know when the part would become available. the contact did not experience a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he received notification of nhtsa campaign number: 12v527000 (air bags ) in march 2013. the contact stated that he attempted to contact the dealer to have the vehicle repaired but they stated that they did not know when the parts were going to become available. the vehicle was not repaired. the manufacturer was contacted two additional times and also stated that they did not know when the parts would be available. the contact had not experienced a failure. ..updated 12-05-13 *bf

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. the recall letter was received april 2013. the dealer advised that the part was not available for repair. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she received notification of nhtsa campaign number: 12v527000 (air bags) but was advised that the parts were not available. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received nhtsa recall campaign number: 12v527000 (air bags). the manufacturer and the dealer were contacted and stated the part was not available for repair. the air bag warning light illuminated intermittently. the vehicle was not repaired. the approximate failure mileage was 98,000. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. the air bag warning light was also illuminated. the dealer advised that the part was not available for repair to the air bags. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 136,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact attempted to make an appointment to have the vehicle serviced under nhtsa campaign number: 12v527000 (air bags). the contact was informed that the parts were unavailable. the manufacturer was notified of the incident. the approximate failure mileage was 119000.... updated 10-17-13 *bf

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that there was a recall associated with nhtsa campaign id number 12v527000 (air bags) and the part needed to complete the repair was unavailable. the authorized dealer was unable to provide an expected date for the remedy part to become available. the manufacturer was not notified of the problem. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact referenced nhtsa campaign id number 12v527000 (air bags) and stated that the part needed to perform the repair was unavailable. the manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. the contact had not experienced any failures.

This vehicle is subject to recall 12v527000. 10 months later, there is no fix from chrysler. we live in a safety inspection state. this vehicle cannot pass safety inspection with the air bag light on all the time. our past safety inspection expired 8/31/13. note that in our state, the safety inspection sticker is much larger than the registration sticker. it's easier for the police to detect expired safety than expired registration. we cannot legally drive this vehicle now & every consumer protection agency i've called tells me we have no recourse. this vehicle cannot even be sold here, except for parts!!!! we need to have something to drive while chrysler figures out how this can be fixed, but it seems they're allowed to assign the b team to this problem part-time - as long as they say they're working on it, who cares if a lot of people are stuck with long-term illegal vehicles. this is one heck of a way to treat customers, and there must be some **quick** avenue of redress for us, because we need a car now.

Tl* the contact owns 2002 jeep grand cherokee 4x4. the contact received recall notice nhtsa campaign number: 12v527000 (air bags) and attempted to make an appointment for the remedy. the contact was informed by the dealer that the part was not available. the air bag warning light was also illuminated. manufacturer was made aware of the issue. the vehicle was neither repaired nor service under the recall requirements. the approximate failure mileage was 75000. ....updated 10-21-13 *bf

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) and attempted to make an appointment for the remedy repairs. the contact was advised that the part was unavailable and there was no time frame given for availability. the contact stated that the airbag warning lamp illuminated sporadically. the vehicle was not repaired and the manufacturer was made aware of the issue. the approximate failure mileage was 45,500. ...updated 10-24-13 *bf the consumer stated the light no longer flashed it was on constantly. as of october 3, 2013 all parts were still unavailable in order to complete the recall. updated 11/4/2013 *js

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags). the manufacturer was contacted and stated that the part was not available for repair. the vehicle was not repaired. the contact had not experienced a failure but was concerned of the safety consequences. the current mileage was 125,000. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 12v527000 (air bags) in the mail several months ago and stated that the dealer informed her that the parts were not available for the repair. the vin was not available. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 12v527000 (air bags) in the mail several months ago and the dealer informed him that the parts needed to complete the recall service were not yet available. the manufacturer was not notified. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that there was a recall associated with nhtsa campaign id number 12v527000 (air bags) and the remedy part remained unavailable. the manufacturer had not been notified of the problem. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact was driving 40 mph when the heater failed. the vehicle was inspected and it was discovered that the heater control modulator was melted. the vehicle was inspected and diagnosed as needing a replacement box. the vehicle was repaired but the failure was beginning to recur. the manufacturer was made aware of the issue. the approximate failure mileage was 127,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she received notification of nhtsa campaign number 12v527000 (air bags) several months ago and was informed by the manufacturer that the parts were not yet available. the contact had not experienced a failure. the vin was unavailable.

I have a recall on my car i called the car maker the manufacturer told me that the parts were not available this is 8 month ago now my airbag light is lit i called them because the recall state this vehicles has a chance of experiencing an electrical overstress condition! it can damage one of the orc's computer chips this can cause the airbag light to light up and air bag to inadvertent deployment of front airbags increasing the risk of injury or of vehicle crash. i was told to take down to the dealer with the recall that way they can fix it. the part and labor is free of charge i called the dealer and i was told that i have to pay for it up front then reimburse the bill to the manufacturer for them to pay when they can. i do not have thousand of dollars that it will cost to fix the up front for this recall can some one tell me how to fix this problem. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving at various speeds, the air bag warning indicator illuminated intermittently. the failure also occurred during initial start up and the malfunction became progressively worse over a period of time. the contact referenced nhtsa campaign id number 12v527000 (air bags) but was advised that the part needed to complete the recall service remained unavailable. the manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. the approximated failure mileage was 72,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he received notification of nhtsa campaign number 12v527000 (air bags) several months ago but was informed by the manufacturer that the parts were not available. the manufacturer could not provide an estimated date for when the parts would become available. the contact had not experienced a failure. updated 9/17/13*cn

2002 jeep grand cherokee. consumer writes in regards to air bag system occupant restraint control module recall notice. *smd the consumer stated he received the recall notice back in january. however, the parts are not available.

Notice of problem from chrysler, some eight months ago and correction still not performed. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated while driving approximately 25 mph, the air bag warning indicator illuminated with the sound of a chime. the failure occurred continuously until the engine was turned off. there was a recall associated with nhtsa campaign id number 12v527000( air bags). the part remained unavailable. the vehicle was taken to an authorized dealer who stated the malfunction was contributed to a fray air bag impact wiring connector. the vehicle was repaired. the manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part. the approximate failure mileage was 147,200.

2002 jeep grand cherokee. consumer writes in regards to air bag recall notice. *smd the consumer stated the air bag light recently illuminated, while driving. when he contacted chrysler, he was informed they were working with a supplier.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he received notification of nhtsa campaign number 12v527000 (air bags) several months ago and was informed by the manufacturer that the parts were not available for the repair. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 12v527000 (air bags) several months ago and stated that the dealer informed her the parts were not available for the repair. the manufacturer was not notified. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. the vin was not available. the vehicle had not experienced a failure.

2002 jeep grand cherokee. consumer writes in regards to vehicle air bag system occupant restraint control module. *smd the consumer stated he received conflicting information regarding the recall. the first time he was informed the vehicle was not defective. later, he received a letter inquiring about the status of the vehicle, which indicated, there was a problem. when he contacted the dealer, he was informed, the parts were not available.

I was rear ended in my '02 jeep grand cherokee. my vehicle does have a manufactured installed trailer hitch. after the accident, it was apparent that the gas tank was still hit by the vehicle. the hitch did nothing to keep the vehicle from getting to the tank. there are visible graze marks where the vehicle hit the hitch and proceeded to the gas tank. still not feeling safe from the chrysler recall that the "hitch" will prevent a fire hazard if involved in a rear end accident. chrysler will not even look at the vehicle since it has a hitch. photos are available upon request. *tr..updated 02/13/17 *bf updated 08/08/2017*js

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) several months ago and stated that the dealer did not have the parts available for the repair. the contact stated that the expectancy for the recall service had surpassed a reasonable time frame. the manufacturer was not notified. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact referenced nhtsa campaign number 13v252000 (fuel system, gasoline, structure) and stated that it had exceeded a reasonable time for the recall service to be performed. the manufacturer advised the contact that the vin list for the affected vehicle had not yet been compiled and they were not able to advise the contact if her specific vin was included in the recall. the vin was not available. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the driver and passenger side heated electric seats were overheating abnormally. the vehicle was not taken to a dealer for diagnostic testing. the manufacturer was made aware of the failure and stated that the vehicle was not included under nhtsa campaign number: 09v117000 (seats). the vehicle was not repaired. the approximate failure mileage was 60,000 and the current mileage was 82,000.

Driving highway speeds, 65 mph, hit a small bump on the road and the steering wheel began to shake violently. i purchased the vehicle new in early 2002 and this was the first incident. since then this has happened several more time. suspect a worn steering damper.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that there was a recall associated with nhtsa campaign id number 12v527000 (air bags) however, the parts remained unavailable. the manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving various speeds, the air bag warning indicator illuminated continuously until the engine was turned off. the malfunction recurred whenever the vehicle was in operation. the vehicle was included in nhtsa campaign id number 12v527000 (air bags) however, the part remained unavailable. the manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. the approximate failure mileage was 135,000.

My power steering went out, the air conditioner quit working, the air bags light will not go off, headlights come on and off when no one is in the vehicle, the electrical sensors are inoperable, and the heated seats get too hot, or not work at all. i have yet to receive any recalls for my 2002 jeep grand cherokee overland. i would like to know why i have not received any recall notices for the problems that have prompted chrysler to issue recall notices for above issues. *tr

I received a recall m35/nhtsa 12v-527 over seven months ago, and the local dealership continues to tell me to keep calling back since the replacement parts are "not available." because this is an airbag issue, this is unacceptable! *tr

Driving my children home from new york on the 6th of july 2013, some where on the turnpike my 16 year old daughter complained about the heated seat being to hot. i told her that she should turn it off then, to witch she replied i already did dad but its still hot. she drove the rest of the trip with the seat off. as soon as we could pulled over to take a look at it we did. when we took a look at the effected area it looked like a tennis ball size blister. just to be safe i had to take her to the er and it was a 2nd degree burn!! *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated while starting the vehicle the air bag warning indicator illuminated until the engine was turned off. there was a recall associated with nhtsa campaign id number 12v527000 (air bags); however, the part was unavailable. the manufacturer was notified yet they were unable to provide an expected date to honor the recall repair. the approximate failure mileage was 70,000. updated 8/12/13 *cn

I have not been able to get service for safety recall m35/nhtsa 12v-527 airbag system occupant restraint control module. *tr

Hit from behind ,rearended,. first impact threw me forward then hit again 2nd impact broke seat back and i fell back flat into backseat.. 2 torn rotator cuffs and shoulder ball and socket damaged due to trying to hold onto wheel and maintain control of car while seat was collapsing. *tr

Tl* the contact owns a 2002 jeep grand cherokee laredo. the contact was driving 30 mph when the front brakes began smoking. the contact took the vehicle to the dealer and was told that the brake rotors, calibers and pads needed to be replaced. the vehicle was repaired. the failure mileage was 190,000. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning indicator illuminated upon engaging the ignition. there was a recall associated with nhtsa campaign id number 12v527000 (air bags), however the part was unavailable. the manufacturer was notified of the defect and they were unable to provide an expected date for the remedy part. the approximate failure mileage was 56,000.

Notified 1/3/13 of recall m35/nhtsa 12v-527. continue to experience an illuminated airbag dash light but, to date, have not had an inadvertent airbag deployment. dealer continues to say that the problem is not associated with the recall and i should simply bring the car in for repair. meanwhile, after monthly calls, the dealer continues not to have the required part for repair and offers no assurance of when the part will be available. 6 months??? for an 11 year old car. this seems an intentional delay and blatant disregard for the requirements of the ntmvsa. one can only guess as to the number of vehicles that will drop out of the repair pool if chrysler is allowed to delay interminably. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while starting the ignition, the air bag warning indicator illuminated until the engine was turned off. the failure recurred whenever the engine was in operation. there was a recall associated with nhtsa campaign id number 12v527000 (air bags); however the part was unavailable. the dealer was unable to provide an expected date for the remedy part to become available. the manufacturer was not notified of the problem. the approximate failure mileage was 150,000.

This jeep has failed me in every way possible. its unsafe and unreliable. at 68k the transmission went out in the middle of a dangerous highway almost wrecked, jeep said sorry warranty ran out at 65k. all 4 windows have fell out with a bang, multiple sensors have gone out, relay sensor, all shocks that hold up hood and lift gates have failed. radiator sprung a leak on monday and parking brake failed/broke/took it in for the airbag check on may 16 two months ago and its is one of the bad ones ..was told parts were ordered. now the light is on and wont go off..was told i have no airbag at all that will deploy... very unsafe and unfair. now its inspection time with this mess and no fix from jeep. they need to handle this and get sued...they have put my life in danger many times. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle could not pass state inspection due to the air bag warning light being illuminated. the contact received notification of nhtsa campaign number: 12v527000 (air bags) but was unable to have the vehicle repaired because the part needed to perform the recall service was not available. the manufacturer was contacted but could not provide a date in which the part would become available. the failure and current mileage was 131,449.

Tl* the contact owns a 2002 jeep grand cherokee laredo. the contact stated that the air bag warning light illuminated. the vehicle was not repaired. the manufacturer was contacted and informed the contact that the parts were not available for repairs under nhtsa campaign number 12v527000 (air bag). the failure mileage was not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that both the air bag and engine warning indicators would illuminate upon starting the vehicle. the warning indicator illuminated continuously until the vehicle was turned off. nhtsa recall campaign id number 12v527000 (air bags) was associated with the failure. the recall was scheduled to began in april of 2013 and the part was unavailable. the manufacturer was notified of the failure but was unable to provide an expected date for the remedy. the approximate failure mileage was 110,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated after receiving notification of nhtsa campaign i.d. number 12v527000 (air bag), he called the dealer to schedule an appointment for recall service. the dealer stated that they did not have parts available to remedy the vehicle defect. six months after receiving the recall notification, the manufacturer still had not provided the dealer with the necessary parts to remedy the recalled vehicles. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that they received a recall notice for nhtsa campaign number: 12v527000 (air bags) several months ago but was informed that the parts were not available for the repair. the manufacturer was not notified. the contact had not experienced a failure. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving 35 mph, the air bag light illuminated. the vehicle was taken the dealer for diagnosis but they were unable to duplicate the problem. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 80,000. *tr

My jeep has a safety recall a-02 safety recall to inspect your vehicle's vapor canister vent hose and fuel filler inlet check valve, nevertheless i was told by a chrysler dealer in mexico that it does not apply to my grand cherokee. i need to know if this is true or what can i do to have this issue resolved. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact referenced nhtsa campaign id number 12v527000 (air bags) and stated that the part remained unavailable. the manufacturer was notified three times and they were unable to provide an expected date for the remedy part to become available. the contact had not experienced a failure related to the recall.

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number 12v527000 (air bags). the contact was unable to have the vehicle serviced because the part needed to complete the recall repair continued to remain unavailable for approximately four months. the manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. the contact had not experienced a failure. ..updated 08-28-14 *bf the consumer stated it had been over a year later and the issue still was not resolved. updated 09/08/2014 *js

In december of 2010 my side airbags deployed spontaneously while turning into a shopping center in woodbridge, va. after surveying the vehicle and finding no evidence of any crash or other reason for the airbag to deploy, i took my vehicle to lustine jeep in woodbridge, va. they looked over the vehicle and told me that it could not have happened the way i described it. after fighting with chrysler they agreed to cover some of the cost of replacing the airbag. i was charged $600 total. then in november of 2012 i learned that jeep was recalling grand cherokees and libertys in my vehicles age range for exactly what i described happened to me in 2010. since that time i have spoken to numerous people from the jeep dealership and from chrysler. i have received one recall notice that told me i would be receiving a second notice once a vendor had been found to produce the new corrective part. i was also told that i could not request a refund of the $600 i was charged until i get the second notice. i was told to expect the second notice in march or april of this year but that has not happened. it is now almost june and chrysler refuses to address this. i am driving around a vehicle that could pop its airbag at any moment and i cannot get chrysler to address the money that was taken from me for a safety issue that they should have taken care of in 2010. please help. *tr

2002 jeep grand cherokee. consumer writes in regards to air bag occupant restraint control module recall notice. *smd the consumer has been unable to get the recall rectified, due to lack of parts.

Tl* the contact owns a 2002 jeep cherokee. the contact stated that while parked, the air bag warning light illuminated as the warning chime sounded. the vehicle was included in the recall under nhtsa campaign number: 12v527000 (air bags), and was taken to the dealer for recall service. the contact was then informed that the parts for the recall repair were not available. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 120,000. *tr

It is six months since notification of the and i have yet to receive the part. i have call the dealership and chrysler and neither can tell me when the part will be available. there is no explanation on why it is taking so long to get the part. my seat belt and airbag lights are on and this needs to be immediately resolved. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the vehicle was included in nhtsa campaign number: 12v527000 (air bags) however, the manufacturer stated the part for the recall repair was not available. the vehicle was not repaired. the approximate failure mileage was 120,000. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 12v527000 (air bags) five months ago and had not yet received an updated notice stating a remedy. the manufacturer was contacted and informed the contact that the part was not available. the contact had not experienced a failure.

Safety recall m35/nhtsa 12v-527 orc module airbag light is "on" and "seat belt" lights. warning lights are on and do not go off. i took the car to the dealership in roswell, n.m. and they informed me the parts were unavailable and that chrysler would contact me. to date this has not happened. the danger is a inadvertent deployment of the front airbags.. damage to the computer chip. the problem has now involved the seat belt warning lights to stay "on". *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id 12v527000 (air bags: inadvertent air bag deployment) and contacted the dealer to secure an appointment for recall service. the dealer advised the contact that the parts needed to complete the repair had not become available. the contact was concerned because the vehicle could not be service within a reasonable time frame. the contact had not experienced a failure.

Received recall several months ago. dealer says parts have not been made available. *tr

Chrysler has issued over 10 recalls on my 2002 jeep grand cherokee and have failed to complete any of the required recall service. they have not received any parts from their suppliers to replace the defective parts covered under the recall. the amount of affected vehicles are over 950.000 chrysler has still failed to resolve any of the outstanding recalls on my vehicle, and has not offered substitute transportation after 9 months that the numerous recalls were issued, and not resolved due to zero availability of replacement parts. this is a major safety liability that chrysler is conveniently ignoring updated 06/4/13*lj *tr

The chrysler group notified me jan/feb of recall for a seconds notice of accidental front and side airbag deployment, this a day after my airbag light turns on. called, got on list asap, waited, called repeatedly, will not drive. for as they stated in noticed "we are sincerely concerned about your safety". so i was as well. i bought this vehicle for these options specifically, and not have my two small children in a mid sedan surrounded by suvs. so here i am, 4 mo later still making monthly payments, insurance, registration, rejection sticker (airbag light) and no drive. this is a ridiculous time period, i should at least be allowed to have them disconnected free of charge, for my car insurance will likely rise. but at least i could use it. its basically an expensive cd player when i start it up once a week for its own good! *tr

2002 jeep grand cherokee. consumer writes in regards to occupant restraint control module recall notice. *smd the consumer stated the was an electrical sound coming from the dashboard area in the vehicle. the dealer wanted to charge the consumer $195 diagnostic fee. the consumer stated no one at the dealer wanted to assist him and open the case number. on march 6, 2013, while driving, the air bags inadvertently deployed. the consumer blacked out for a second or two, and was hit on the right rear passenger side bumper. the vehicle then slid forward as he tried to avoid hitting the left sidewall of the bridge, in which the vehicle went into a spin side ways.

2002 jeep grand cherokee. consumer writes in regards to a defective airbag system occupant restraint control module recall notice. *smd the recall notice stated, the parts were not available. after three months of not hearing from anyone, the consumer contacted the dealer, and was informed, the parts were still not available.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while parked, the air bag warning light illuminated as the warning chime began to sound. the contact received notification of nhtsa campaign number: 12v527000 (air bags) but was unable to obtain the remedy because the part needed to complete the repair was not available. the manufacturer was made aware of the issue. the vehicle was not serviced per the recall nor repaired. the approximate failure mileage was 80,000. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated after receiving a recall notice for nhtsa campaign number: 12v527000 (air bags) the contact called the dealer to make an appointment. the dealer stated the part was not available to remedy the vehicle and they had no idea when the part would be available. the contact stated it's been four months since the contact received a recall notice. the contact also called the manufacturer regarding when the part would be available. the manufacturer also did not give a date regarding when the part would be available to remedy the vehicle. the contact had not experienced a failure. ..updated 09-18-13 *bf

Tl* the contact owns a 2002 jeep grand cherokee. the contact received notification of nhtsa campaign id number 12v527000 (air bags: inadvertent bag deployment) and contacted the dealer to secure an appointment for recall service. the contact was advised by the dealer that the parts needed to complete the repair were not yet available. the dealer was unable to provide an estimated time for the recall parts to become available. the manufacturer was not contacted. the current mileage was 80,000.

2002 jeep cherokee. consumer writes in regards to air bag module recall notice and seeks reimbursement. *smd the consumer stated chrysler first informed him, he would receive a refund within 60 days, from the time he sent the invoice in, back in january. however, when the consumer contacted chrysler months later, he was informed, he would not receive a refund. recall # 12v527000.

Tl* the contact owns a 2002 jeep grand cherokee laredo. the contact stated that while driving approximately 55 mph, the driver and passenger side front air bags deployed inadvertently. the air bag warning light illuminated as the failure occurred. the contact sustained injuries to the ribs, left breast and the right arm from the air bag deployment. the contact later received notification of nhtsa campaign id number: 12v527000 (air bags) after the failure occurred. the manufacturer was made aware of the failure. the approximate failure mileage was 90,000 and the current mileage was 100, 000. updated 10/18/13*lj

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that she received notification of nhtsa campaign number: 12v527000 (air bags). the contact called the dealer and the manufacturer in an attempt to schedule an appointment for the recall service however, neither could advised the contact on when the parts needed to complete the service would become available. the vehicle was not serviced. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he received notification of nhtsa campaign id number: 12v527000 (air bags). the manufacturer was contacted but was unable to provide an expected date for the parts to become available to complete the recall repair, as mentioned in the recall summary. the contact had not experienced failure.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he received a notice for nhtsa campaign number: 12v527000 ( air bags) and was very concerned since he believed the failure specified in the notice was a very serious safety issue and the parts were not available. the dealer was not contacted. the manufacturer was made aware of his concern but they were not able to provide a time frame of when the parts would become available. the contact had not experienced a failure. the current mileage was 114,000. *tr

Recibi el primer "safety recall m35/nhtsa-12v-527 airbag system occupant restraint control module. el dealer me requiere la segunda noticacion para poder areglar el vehiculo y todavia a la fecha de hoy no le he recibido yo hice el primer complaint con ustedes el dia marzo 2013 y el numero de complaint es10503125. gracias. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving approximately 30 mph, she depressed the accelerator pedal but the vehicle would not accelerate. when the vehicle responded, it lurched forward. the vehicle was taken to an independent mechanic for diagnosis. the mechanic stated the catalytic converter would have to be replaced. after the repair, the failure continued. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 132,000. *tr

Tl* the contact owns a 2002 jeep cherokee laredo. the contact received a recall notice for nhtsa campaign number: 02v099000 (air bags). the contact attempted to have the vehicle repaired under the recall but was informed that the parts were not available. the contact also mentioned that the notice was received 3 months ago. the manufacturer was contacted. the contact had not experienced a failure.

I have owned my 2002 jeep grand cherokee laredo for 10 years. i purchased the car new from liberty auto city in libertyville, il. at 80,000 miles, i was leaving for school when i noticed my driver side window had fallen into the door. when i tried to use the switch to raise the window, it did not work. i took this car to the dealership, they knew right away that i had a problem with the window regulator, and they fixed it to the tune of $400. the dealership knew what it was because they have fixed so many, and the novice internet surfer would be able to search out this problem and find a myriad of complaints from grand cherokee and liberty owners alike. i understand a class action lawsuit was filed in california by jeep liberty drivers, and jeep has since extended the warranty on liberty windows. jeep reimbursed me $300 of the $400 dollars for this first incident. now, last sunday, i was leaving my home to work the night shift at the hospital, and i noticed the passenger window was rolled all the way down - sure enough, the same thing happened to the other window. i drove to work in a snow storm with the passenger window rolled down. now jeep will not reimburse me for the regulator, which again cost $400 to replace. again, my new jeep dealership, fletcher auto in columbia, missouri, knew exactly what the problem was because they also have seen it often with vehicles from this time period. i urge you to act to create a recall for this known defective part that has caused significant trouble and expense. i was not in danger, but i had to be at work to cover my shift, so i drove in the storm and had to leave my car in an open air unguarded parking garage with the window down all night. i believe jeep should be held accountable for this. i apologize for not providing my vin#, i am actually working in the hospital right now for another shift. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light would intermittently illuminate. in addition, the anti-theft system would malfunction. the contact received notification of nhtsa campaign id number: 12v527000 (air bags). the contact spoke with the dealer and was advised that the parts needed to complete the recall repair were not available. the dealer was not able to provide a date in which the parts would become available. the manufacturer was not contacted. the failure mileage was 101,000. *tr

I receipt safety recall m35/nhtsa 12v-527 on february 2013, every day call to the office dealer and said, i am not receipt the part. please call again. i have problem because the airbag warning light is permanent on. thank you so much for your attention and this problem. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the air bag warning light illuminated on the instrument panel. the vehicle was taken to the dealer for diagnosis. the technician stated that the occupant restraint control module was defective and would have to be replaced but the part was unavailable. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 102,000. *tr

2002 jeep grand cherokee. consumer writes in regards to air bag light malfunction in vehicle. *smd the consumer stated the air bag light illuminated and a tone would sound 2-3 times. it happened on and off for a couple of months. the vehicle was taken to the dealer. however, the technician was unable to find a problem. *jb

I was sent a letter from chrysler about my jeep grand cherokee airbag problem. in november of 2012 this vehicle, which is driven by my 20 year old daughter, had the airbag light illuminate. i contacted our mechanic here in bend, oregon and he informed me that the airbags were not functioning and that immediate attention was needed to repair this problem. i did not allow my daughter to drive the car and had the repair made at a cost of about $500.00 dollars. shortly after this repair, i received the recall notice from chrysler and talked to my mechanic who confirmed that this is exactly the repair that was made. i send chrysler the repair bill as they stated on the recall form. two weeks ago i received a phone call from chrysler informing me that the parts are not available to fix this problem and they are not sure of what is causing the problem, therefore they will not be refunded for this repair. chrysler is trying to delay or deny this very serious safety issue and i do not appreciate the way this was handled. *tr

I received a recall notice approximately two months ago saying the vehicles air bags may deploy without notice or incident. i have repeatedly called to get this corrected and have been told that the part is not available. i called the chrysler headquarters and was told that the part has not yet been manufactured and there is no timeline for when the part may come in. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the front driver, front passenger, and rear passenger side windows failed. the contact took the vehicle to a mechanic and was told that the motor for the windows failed. the vehicle was repaired. the failure mileage was 63,000 and the current mileage was 71,000. *tr

The blend doors that control the heat for defrosting the windshield for safe clear visibility break about every three years. my vehicle has had this happen three times since i bought the car new. it is always the same thing the needs to be fixed. plastic material that hold the blend doors break in the same spot. the cost averages $ 1400.00 to repair. *tr

Chrysler announced a recall of my 2002 jeep grand cherokees m35/nhtsa 12v-527 informing me that there was "a small chance of an electrical overstress could occur and if this overstress condition occur, it could cause damage to the orc computer chip causing the airbag light to illuminate, followed almost immediately by an inadvertent deployment of the front or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash." chrysler intends to repair my vehicle, however; the part is currently not available. why is it taking chrysler sooo long with producing this part??? i contacted my local chrysler dealership only to find out, the dealer had no knowledge of this recall and could not advise if my vehicle was even safe to drive. this is extremely poor customer service and needs to be resolved, asap. it would appear since this vehicle is more than 10+ years old chrysler does not have any intentions on the repair and does not want to accept liability if an accident occurs while i am driving it. again, extremely poor customer service!!!!!!! *tr

In november 2012, chrysler and you announced a recall of my and just under a million other 2002 jeep grand cherokees m35/nhtsa 12v-527. it is now three months later. about three weeks ago, i received a recall notice, telling me, firstly there was a recall (does it really take two+ months to notify me?) and that chrysler was hoping the parts for a permanent fix, currently unavailable, would be available as quickly as possible -- with absolutely no hint of how long this might be. does it really take more than three months to manufacture and distribute a part involved in a safety recall -- "a small chance of an inadvertent deployment of the front ...or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash." and, as for nhtsa, shouldn't you be prodding chrysler to hasten the completion of this recall? *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the instrument panel failed. the manufacturer was notified who stated the vin was not included in nhtsa campaign number: 01v288000 (electrical system). the vehicle was not repaired. the failure mileage was 195,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving, burning fumes were emitted into the vehicle. after inspecting the vehicle, the contact realized that a resistor under the dash board started to melt. the contact also mentioned that the heated seat and heater malfunctioned and were no longer operable. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure mileage was 160,000 and the current mileage was 167,000.

March of 2009, i told my daughters dad the electrical system were not working right. it started with the electrical door locks that work on and off for days. he came over to switch cars because i didn't feel safe in it. with in two days of him driving it, on his way home from work that night the car caught a fire. i was still making payments on a car i no longer had. i couldn't afford to continued payment and buy another car. so i try to purchase online and was scam out of $2000.00 that august. i were put in credit bureau for it and had to make arrangements to pay it off. i received a recall notice today about the orc computer chips. that can deploy causing injury and you to crash. i called the number to express my concern, the person that answer had no compassion. he first up dated my info and once he learned the car caught on fire he had nothing else to say, other then oh you no longer have the car, he got quite and said thank you for calling. good bye *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the wiring for the air conditioning unit and the heater coil resistor overheated and burned. there was a constant smell of burning heat through the interior of the vehicle. the vehicle was taken to the dealer, who advised that there were no recalls and the resistor and wiring harness needed to be replaced. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 184,893.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving 65 mph, smoke was smelled inside the cabin. the vehicle was moved to the shoulder where it was noticed that smoke was coming from the front driver seat. the contact deactivated the seat warmer and drove the vehicle home. the dealer was contacted and informed the contact that the vehicle was not included in nhtsa campaign i.d. 09v117000 (seats). the vehicle was not repaired. the failure mileage was 157,000.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number:12v527000 (air bags) had exceeded a reasonable time for repair. the manufacturer advised that the new part might be available in march of 2013. the vehicle was not repaired. the approximate failure mileage was not available and the current mileage was 120,000.

The driver's side power seat bracket had broken in two, tipping the seat to the right. *tr

Was driving and all of a sudden the air bag light and check engine light came on. now they wont go off. check engine light has been hooked up to computer but all it says is that there's an emissions leak but no one can find it. the air bag light wont go off. *tr

The driver's side power seat bracket had broken in two, tipping the seat to the right, making me over-steer very quickly to the right which i had to compensate for in order to avoid running off the road into the ditch. i have since read online that this is a common problem of metal fatigue from under strength rails. *tr

The defrost only works 50% of the time. did not work while driving down the highway at 65mph. this was extremely dangerous as i could not see through the windshield. the next day was working fine and a week later i had the same issue. i had the heater core replaced and the issue is still happening. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated the air bag light illuminated constantly. the vehicle was taken to the dealer who stated there was a recall but his vin was not included. the recall nhtsa campaign id number: 12v527000 (air bags: frontal: sensor/control module). the manufacturer was notified but did not offer any assistance since the vin was not included. the failure mileage was 150,000.

After just less than 30k miles, both front seat elements started to get overly hot, then stopped working. took into dealer, found short in bottom element. vehicle was stilll under warranty, i had also bought an extended warranty. everything for that eight way powered seat was covered but the heater element. was told it would be an $800 per seat fix. i declined to have it fixed. now i find out that there is a recall for this exact issue, but that it does not cover my vin number according to both the dealer and daimlerchrysler. it just doesn't make any sense how they can get away with this after reading all the blogs from people with this same issue and the same response from chrysler. sure could use some help getting them to stand behind their product. *tr

My ac system is faulty. hot and cold air blows at the same time. windows constantly fog up and i can't see. getting blend door codes on the climate control reader. *tr

Tl* the contact owns a 2002 jeep grand cherokee. while driving approximately 50 mph, the air bag warning light illuminated. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was made aware of the failure and advised the contact that the vehicle was not included in nhtsa campaign id number: 12v527000 (air bags). the approximate failure mileage was 213,009 and the current mileage was 213,110. the vin was not available.

Tl* the contact owns a 2002 jeep grand cherokee. while parked, the contact noticed a leak around the radiator and determined that the radiator was cracked. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic advised the contact that the ignition needed to be cleaned and the radiator would need to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 224,000 and the current mileage was 300,000.

While driving, i stepped on my brake, i heard a loud "bang" and found myself first jammed into the steering wheel/dash area, and then, once my vehicle was stopped, i was in the rear seat area. upon further investigation, i found that the rear seat brackets on my front (drivers) seat were broken through; the metal that the seat bracket is made of was broken at both rear corners, and the front bolts were pulled-through. the thin metal the bracket is made of had a couple of cracks, and overall, the seat is almost useless when it comes to driving the car in a safe manner. fortunately, when my seat broke i was not going so fast as to not be involved in an accident! if i had been on the freeway, i believe i would not be here today writing this complaint. there are no reasonable local sources to replace the bracket;(the jeep dealers want to sell a new seat for approx. 700.00, unless you want to pay $300.00+ for another seat from a wrecking yard, which will also have the same thin metal bracket). i am attempting to get it welded, but i have already been informed that this will be a temporary repair at best; the metal the bracket is made of is far too thin to handle the weight of a person using the seat for a long period of time, and will break again). help! *tr

Tl* the contact owns a 2002 jeep grand cherokee laredo. the contact stated that while driving 55 mph the vehicle stalled. the vehicle was taken to a dealer who was unable to duplicate the failure. the failure recurred several times. the failure and current mileage was 98,000.

I was driving on university approaching the stop light on 66th st in lubbock tx, as slowing down from approximately 35 mph, i heard an overwhelming loud bang come from the front of the jeep, it shook the entire vehicle it felt like i had hit someones car. i was getting leaving lubbock headed home to plainview. me and my daughter stopped at walmart where i left my vehicle idling for no more than three to ten minutes max. i came out from walmart and smoke was coming from my car. antifreeze was spilt out everywhere and the person parked next me that my car had overheated and to let it cool down before driving it again. i came back to lubbock yesterday with my daughter and i almost stalled on the highway but was able to make into the walmart parking lot. a friend pointed out the radiator fan was all busted up. the jeep will not start and is in the parking lot at the walmart on ave. q in lubbock. trying to figure out why it will not start up i believe it could be the radiator relay. *tr

2002 jeep grand cherokee. consumer states problem with front window regulators *tgw the front window regulators were replaced by an authorized jeep repair facility three times in the past 14 months. the consumer stated based on owner reports, the plastic piece on the window lift mechanism that held the cable appeared to be at least part of the problem.

'scraping' noise in front end when turning. unable to find cause, southview chevrolet said it was 'normal' in all jeeps. after searching the web, i found a discussion page for jeeps. after much research, i was told the fluid in the front axle was not full. i went to another jeep dealers, explained the problem and showed them the report. it was resolved and there were no futher issues with the axle. southview chev. is now defunct after the owner cheated clients out of millions of dollars. several more issues with my 2002 jeep grand cherokee overland are to follow... *tr

We were driving jeep on highway and all was normal. we stopped for fuel and when we started the car it idled very rough and started smoking. shut car off and upon inspection the rocker arm had been pushed through the valve cover. appears to be damage to valve but do not know extent of damage yet. engine had approx. 108,000 miles on it. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the check engine warning light illuminated. the vehicle was taken to the dealer where the failure was found in the natural vacuum leak detection pump. there was a recall related to failure, under nhtsa campaign id number: 02v032000 (component: fuel system, gasoline:delivery:hoses, lines/piping, and fittings). the manufacturer was made aware of the issue but advised the contact that the vin was not included in the recall. the current mileage was 238,465. the approximate failure mileage was 119,000. updated 8/9/12 *cn

The wheels on my vehicle are chrome plated, and have been peeling and chipping. this has caused air to leak from the the tire bead. i have had the wheels brushed and cleaned at least six times each and they still leak. at 380.00$ for a re-conditioned wheel is not a good fix since i have paid on the average of 30.00$ for repairs. i just recently noticed that their is cracking near the hub. *tt

Driving my 2002 jeep grand cherokee on 4/15/2012, i approached a stop sign and proceeded to apply the brakes. as i applied the brake pedal, it functioned as normal for maybe 2-3 seconds. the brake pedal then lost it's pressure and dropped to the floorboard. i pulled the vehicle to the side of the road and opened the hood. no evidence of brake fluid was visually apparent at the master cylinder, though the fluid was approx. 1/2" low in the reservoir. looking under the vehicle at each wheel to see if brake fluid leakage was evident at any of the caliper(s), i noticed brake fluid leaking from the stainless steel brake line fastened along the frame rail on the driver's side of the vehicle. there was no evidence of corrosion or damage of any kind, the brake lines were still bright and shiney, the way stainless appears, and there was no evidence of rust or corrosion on the frame of the vehicle either. i cannot verify that the leak was indeed coming from the brake line, as the vehicle was not on a lift for a better visual inspection. i'm questioning if the brake system has been a problem with other jeep vehicles and if anything has been documented information concerning this issue. *js

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle would stall as soon as it was started. the vehicle was taken to an independent mechanic where they advised him that they were unable to diagnose the failure but replaced the fuel pump. the failure recurred on an intermittent basis. the manufacturer was not contacted. the failure mileage was approximately 175,100. the vin was unavailable.

I as well as many other people am having problems with my power windows cords and regulators breaking i have put over $400 in one window and now have 2 more broken. chrysler states first that because i am the 4th owner they cannot help me, then states that because of my cars year (2002) and mileage (126k) they cannot help me. *tr

The drivers side front heating element started to smoke. unit was turned off quickly & has failed to operate ever since. *tr

Front end crash where i was hit by another car, neither of the front end airbags deployed, resulted in head, jaw, and neck injuries that would not have happened if airbags went off. *tr

While driving my jeep in the parking lot of tj maxx, my airbag light came on and about two seconds later both airbags deployed. there was no crash involved. *tr

Failure causes windshield to fog up and driver cannot see roadway. all ac and heater functions fail. this is the 5th failure after repeated repairs. the vehicle is unsafe to drive. *tr

I bought my 02 jeep grand cherokee in 05 with about 50,000 miles on it. sometime in 08 the blower motor started working off and on. after about 3 years i did some research and found that the most likely cause was the blower motor resister. after checking, i notice that the resistor harness had been melted. i did some more research and found that this was quite common. this should be a recall item because this is a serious fire hazard. if the wires were hot enough to melt the plastic sheathing, what's to stop it from causing a fire in an unsuspecting consumer's jeep? i was fortunate enough to have caught this early on, but if i wasn't, the cost of "what if" is not one i, my wife, or children are willing to pay. *tr

2002 jeep grand cherokee. consumer writes in regards to several expenses related to vehicle and requests reimbursement *tgw the consumer stated the front brakes which included the rotors master cylinder, left rear seal axle, bearing, snap ring had to be replaced more than once on different occasions. also, the vehicle broke down on several occasions and smoke was emitting from the vehicle on one of those occasions. it was discovered the relay fan radiator fan needed to be replaced. the transduce pressure sensor, solenoid, transmission gov and gasket were replaced at a cost of $ 530.50. *jb the consumer stated the horn began blaring for no apparent reason and then stopped working/ two days later, all the gauges in the vehicle went to zero and all the interior lights illuminated and the windows did not work. the vehicle was towed to the dealer and a diagnostics test revealed an electrical problem. updated 11/10/11*jb updated 11/22/11. *jb

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated the fan relay module failed on the vehicle. when the part failed it caused the fan for the radiator stop working and the vehicle would over heat. the vehicle was taken to the dealer who confirmed the fan relay module failed and it was defective. the contact stated the failure was a manufacturers defect. the current mileage on the vehicle was 129,682.

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the seat became burned because the heating element had a shortage and overheated. the contact sustained burns to the leg. the dealer did not offer any assistance, stating that the vehicle was not included in nhtsa campaign id number: 09v117000 (seats:front assembly:seat heater/cooler). the manufacturer was made aware of the failure. no repairs were performed. the current mileage was 74,000 and the approximate failure mileage was 73,800. updated 11/18/11*lj updated 02/29/12

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the dual heat system failed and would not allow the heat to circulate. the vehicle was taken to an independent mechanic where they advised him that the dual heating system needed to be replaced. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 110,000.

Turn signals only work intermittently. i have seen numerous reports of this as a problem with jeep grand cherokee laredo vehicles made in 2002 and 2003, possibly other years. this absolutely should be under recall. please take this into consideration. thank you. *tr

The defroster blows cold air randomly while driving in the winter. causes the windshield to fog, then freeze while driving. this is a very common issue and easy fix, but requires removing the entire dashboard assembly. to replace a $5 piece of plastic. this is a common issue and a safety problem and should be covered by the dealer. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while driving approximately 5 mph or while idling, the check engine light would illuminate and the engine would overheat. the vehicle was taken to an independent repair shop and the engine cooling fan was repaired. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number: 06v199000 (engine and engine cooling:cooling system:fan). the failure mileage was 135,000.

Faulty blend doors in 2002 jeep grand cherokee ltd a/c unit. *tr

2002 jeep grand cherokee. consumer writes in regards to defective fuel tank design *tgw the consumer believed an urgent recall was needed to protect the 2.2 million drivers who own jeeps. *jb

Tl* the contact owns a 2002 jeep grand cherokee laredo. the contact stated that the driver and passenger side heated seats would overheat and burn the back of the seat occupants legs. the vehicle was taken to the dealer who stated that the vehicle did not fall under nhtsa campaign id number: 09v117000 (seats: front assembly: seat heater/cooler). the manufacturer was not contacted and the vehicle was not repaired. the failure mileage was 0 and the current mileage was 103,000.

Recently my front driver seat on my 2002 jeep grand cherokee overland started to rock back and forth and felt very "loose". i looked under the seat and found that the very thin metal that had been connected to the seat frame/rail had fractured and one bolt had actually bored through the metal hole opening between the two assemblies. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that while refueling, fuel began to spill out of the fuel filler neck. the failure recurred whenever the vehicle was refueled. the vehicle was not taken to have the failure diagnosed. the manufacturer was notified and the contact was informed that the vehicle was not included in the recall associated with nhtsa campaign id number: 01v374000 (fuel system, gasoline:deliver). the vehicle was not repaired. the failure mileage was 180,000 and the current mileage was 186,000.

2002 jeep grand cherokee limited. may 2010 front passenger side window fell down while driving. march 2011 back driver side window fell down while driving with my 4 year old daughter on that side. went to dealer said it would cost $800 to fix both windows. the way it sounds this is happening alot. it needs to be recalled. had to drive 30 minutes in 20 degree weather home with daughter in car. something things to happen asap. to much money to be spending ever 6 months to a year. *tr

I own a 2002 jeep grand cherokee and both of the side curtain air bags deployed while i was driving. there was no impact or collision. i was making a right hand turn when the air bag light came on. immediately after that passenger side curtain air bag deployed. then a couple of seconds later the driver side curtain air bag deployed. i pulled into the store parking lot and had the car towed to a service shop. insurance investigator determined it was mechanical failure. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the driver and passenger heated electric seats were overheating abnormally. the vehicle was taken to the dealer who diagnosed that both of the front seat heating elements would need to be replaced. the manufacturer was contacted who offered no assistance. the vehicle was not repaired. the failure and current mileage was 86,480. updated 05/04/11 *bf the consumer stated t he seat became very hot and then stopped working altogether. updated 05/09/11

Noticed a failure of driver's side seat mount. seat now rocks back and forth because front of seat mounts became fatigued and failed. after doing some internet research, this seems to be a common problem with this model and should be investigated.

Front driver's seat seemed wobbly, looked under seat and bracket that holds seat to the rails is broken on front left and right side. you can now lean back and front of seat lifts up. very dangerous. if there was a crash, you could easily end up in the back seat of the car. i have looked and found many complaints about this situation with the jeeps, 1 site had over 2600 complaints in a 2 year period. i took off the side of the seat and added 2 nylon straps to hold seat down to rail. i have read many places where people have this welded back together and it breaks again. metal is very thin, not built to take strain of any kind. *tr

Tl* the contact owns a 2002 jeep grand cherokee. while driving approximately 30 mph, the contact applied pressure to the brake pedal yet the vehicle would not stop. the contact was able to change lanes to avoid a crash and the vehicle came to a stop after he continuously applied pressure to the brake pedal. the vehicle was taken to a dealer where the technician was unable to diagnose a failure. the vehicle was not repaired. the approximate failure mileage was unknown. the current mileage was 44,000. updated 3/21/11 *cn updated 03/31/11

The heated seat on my 2002 jeep grand cherokee overland overheated and burned my legs. i now leave the heated seat turned off. i took the car to the jeep dealer and they stated it needs a new seat heater assembly and will cost $800.00. i cannot afford to pay that much so i did not have it replaced. i saw a recall notice on the nhtsa web site and discussed this with the jeep dealer. the jeep dealer stated that my jeep is not covered in the recall. *tr

Clouded headlight lenses. *tr

Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the heater ducts would not function correctly due to leakage in the evaporator coil. the heater core was replaced by the dealer. after the repair, moist air emitted throughout the vents causing the windows to become foggy. the contact had concern with the health and safety hazards regarding the air quality circulated throughout the vents. the failure mileage was 65,351.

Electrical system:wiring:interior/under dash. nhtsa campaign id number : 01v288000 my 2002 jeep grand cherokee is having electrical issues of this nature. car lost directionals and heater/defroster, brake lights on highway. all electrical related. *tr

Tl*the contact owns a 2002 jeep grand cherokee. while driving approximately 45 mph the vehicle overheated. the contact drove onto the emergency lane and noticed that the antifreeze was boiling in the overflow container. the contact let the vehicle cool off and added anti freeze. the vehicle was taken to an auto repair shop. the technician stated that the radiator fan needed to be replaced. the contact was aware of a recall for the failure and was informed by the manufacturer that his vin was not included (nhtsa campaign id number: 06v199000 engine and engine cooling:cooling system:fan). the vehicle was not repaired. the approximate failure mileage was 125,000 .

Driving home from a soccer game with 3 kids and myself in a 2002 jeep. i was coming to a stop, when i lost control of the suv. the frame of the jeep broke from rust. the jeep had the underside coated when it was purchased. jeep did nothing to help solve this problem, and it had to go to the salvage yard. i will never own another jeep product. my auto body shop said the other side was almost rusted through also, so repair cost would more than it would be worth. the only thing was that moments before the break, i was going 65 on a 2 lane highway and had it broke then i would have had a really bad accident. *tr

I was driving my 2002 jeep grand cherokee when i began to take a right turn into a shopping center. suddenly, without warning, my side curtain airbag deployed with great force. i was able to slow the vehicle and then pull into a parking space without incident. upon inspection i found that there had been no impact, no damage to my vehicle in any way, except that the side airbag was now hanging down. chrysler initially refused to pay for any part of the incident, then finally agreed to pay for the airbag to be re-installed. i was made to pay for the airbag sensor ($200), the airbag console ($320) and a $100 deposit on the airbag itself. *tr

Same common problem that has occurred on thousands of chrysler/jeep grand cherokee's. the blend door actuators that regulate hot and cold air fail so that heat stops working entirely. this also means the defrost stops working which is a major safety hazard when driving in wet and cold climates like the winter months in washington state. i recently drove over one of our mountain passes and could not see anything because it was snowing and i could not defrost the windshield. the repair costs $1600 at a chrysler dealership. *tr

The support frame for the drivers side seat failed at approximately 100,000 miles. it causes the car seat to shift as there are only 3 support points instead of 4. i had a mechanic attempt to fix it but that only lasted until 150,000 miles. a moderate to high impact accident may cause the entire seat to come loose thereby nullifying any safety effect a seat belt may have to save my life. *tr

2002 jeep grand cherokee limited (wj), electrical wires melting at blower motor controller (resistor block) for heater /ac interior fan. fire hazard as this circuit is hot even when the vehicle is off. poor contact between the wire female spade connector and the blower motor controller male spade terminal caused excessive heat which resulted in the wires being charred and the blower motor controller housing melting. device is located under the dashboard on the passenger side. i am ordering a harness and heater resistor to remedy this manufacturer defect. while my car did not catch on fire, this is clearly a fire hazard that should be addressed by the manufacturer. *tr

Insurance company writes on behalf of consumer regarding airbags *tgw both air bag deployed while the consumer was driving. a recall was issued for some models regarding an incorrect passenger air bag wire harness in the air bag. *jb

This evening, while making a left turn in my 2002 jeep grand cherokee laredo, the metal base structure of the driver's seat sheered off in the right front position. this has resulted in the seat being secured to the vehicle by only the other three positions, and the seat wobbles back and forth. the vehicle is now unsafe to drive. in a collision, the failure of this seat is assured. *tr

I have a 2002 jeep grand cherokee. the seat frame broke through completely with normal wear, less than 100k miles on the car. i took the car to get it inspected and it failed because of the seat. something this serious should be recalled. *tr

Tl*the contact owns a 2002 jeep grand cherokee. while driving approximately 35 mph, the contact smelled a strong burning odor. there was a loud noise inside and outside of the vehicle. the vehicle was driven to the side of the road and the engine was turned off. the contact observed that the engine overheated. the vehicle resumed with caution to the dealer and they informed that there was a recall related to the failure under nhtsa campaign id number 06v199000 (engine and engine cooling:cooling system:fan). the vin was not included in the recall. the technician recommended that the vehicle not be driven. the vehicle was not repaired. the failure mileage was 84,162.

Dual control a/c heater unit on the jeep grand cherokee limited stop working. *tr

Tl* the contact owns a 2002 jeep grand cherokee overland. while driving 55 mph with the heater engaged, the heater failed to blow from the front passenger side blower. the vehicle was taken to an authorized dealer where the dealer advised the contact that the blend air door on the front passenger side would need replacing. the contact stated that the failure caused the defrost on the passenger side to become inoperable and would decrease visibility. the vehicle was not repaired. the approximate failure mileage was 40,000 and the current mileage was 50,000.

2002 grand cherokee jeep-fuel rail rusted and leaked fuel on exhaust manifold. caught it before a fire, replacing rail at a cost of approx $230 parts $200 labor. chrysler will not pay for repairs. *tr

My 2002 jeep grand cherokee laredo front drivers seat has broken loose while driving from the floor frame twice and the seat back twice. this is caused by under quality strength of metal and welds. form asks for a date of incident below but this has happen four times over a three to four year period. *tr

Jeep 2004 and down have water leakage on passenger and driver sides due to a/c. i have spoken with several jeep owners and they experience the same problem. this can cause mildew and mold (health problems) to build up which also leaves a very ugly smell. the amount of water is ridiculous that when you lift the carpet the water is visible and you need to suction out all the water. unknown fix to this problem. i have read that the a/c system was poorly built and this problem is existent on 90% of all jeep grand cherokee laredo. it is not a drain problem from clotting and you can see the water dripping on the outside of the vehicle. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that he started the vehicle and smoke began abnormally pouring from the engine and into the interior cabin. there was also burning fluids spewing from the radiator. the contact stated that the radiator was fractured and the vehicle was taken to a local repair facility where the vehicle was inspected by an independent mechanic. the mechanic replaced the cooling system to correct the failure. following repairs, the contact located a recall for the failure (nhtsa campaign id number: 06v199000- engine and engine cooling: cooling system: fan) however, the contacts vin was not included in the recall. the contact stated that the manufacturer would not provide any assistance. the failure and current mileage was 75,000.

I have read the recent news on the investigation into the grand cherokee gas tanks. both my wife and i own them. i have a 2001 and she has a 2002. i am very concerned over this as we both use these cars to take our daughter places. i worry about their safety. i recently changed the fuel filter on hers and until that time didn't even realize that the fuel tank is where it is or that it is made of plastic. it's apparent to me that they pose a serious risk, especially since one of the bolts on the rear sway bar is less than a quarter inch from the tank and could very easily puncture it in even a minor rear end crash. this is something you cannot ignore. there is obviously a reason they moved the tank after 2004. you have millions of ticking time bombs driving around. this could pose danger to the occupants of the vehicle that rear ends a jeep and to any by standards that try to assist in an accident situation. with the way the spare tire compartment is designed, there are a few holes that are covered with sealant that could act as a passage way for the flames, the sealant in both of our cars is old and brittle so it would offer very little resistance to anything. *tr

Defective front seat on my jeep cherokee 2002 had broken. *tr

Due to poor manufacturing and low quality parts, 1999-2004 jeep grand cherokees have been subject to breakage of interior parts controlling the heating and a/c systems, including but not limited to the blend doors and actuator. this system breakdown can occur suddenly, and can affect both the a/c and heating systems. when this occurred to my 2002 jeep grand cherokee ltd. it was in the dead of winter (dec 2009) and the weather had been extremely cold. i was unable to properly defrost my windows, causing extreme difficulty in seeing out of my windshield and right side mirror. because of this i was often having to roll down my windows--even if it was snowing--in order to drive safely to school and work. in march i took my car to a local jeep dealership to get more information on this issue and i was told by one of the service advisor that this is a known problem in many jeeps, and is seen very frequently. due to the problem being in the dash of the vehicle, the repair quote is over $1,300.00, and is not covered by my pre-owned vehicle protection plan with western general. daimler-chrysler has received thousands of complaints about this issue but refuses to recall a warranty or assist jeep owners in repairing broken parts. i am not comfortable paying $1,300 and being penalized for daimler-chrysler's mistake when, if repaired with the same parts, i could be facing this same issue again very soon! *tr

Blend doors on my 2002 jeep grand cherokee not working. *tr

Heater/ac blend doors have detached from the shaft attached to the electric motor. the doors circulate conditioned air to the cab and are responsible for defrosting the windshield. the windshield no longer defrosts causing visibility issues during the winter months. *tr

Climate control system blend door failure. *tr

Potential brake failure. the rear brake line & hose are severely rusted. why aren't they designed not to compromise safety. *tr

1. i had my jeep 2002 grand cherokee repaired then a few hours later it broke down again. when i stopped and turned it off the engine continued making noise, the coolant ran out the bottom of the vehicle and the car was hot and smelled bad. 2. i called lithia in concord, it was the radiator cooling fan and it was inoperable. they estimated the repair at $1400. i had just paid $1400 to have this car repaired, i bought the car and a warranty from lithia in december. the warranty and lithia and chrysler-daimler would not help with the repair. i finally had it towed elsewhere. 3. i am now trying to get it repaired but the radiator cooling fan is not available. it's completely out of stock and on back order from jeep. they can't make them fast enough to replace the broken ones, and this part costs over $900. however, it is not a recall item. *tr

Driving along the highway when the passenger window started to go down by itself. i had some paperwork in the car and it started blowing around, causing me to become distracted and nearly hitting another car on the highway until i was able to pull over safely. the window regulator failed, which is a common problem with the jeep grand cherokee. *tr

I have been having troubles with the blender doors closing all the time on my 2002 jeep grand cherokee limited. i have had the suv for not even 3 years and the doors have closed 4 times already. 2 months ago they closed and it cost $1,200 to fix it, now 2 months later the doors closed again today 5/27/10. this is getting out of hand. these blender doors have a defect and chrysler is not doing anything about it. *tr

I don't understand how the nhtsa can ignore the problem with the hvac blend door assembly unit on the wj jeeps. how can having no heat and no defroster not be a safety issue. i live in maine and can not afford the estimated $1200 repair to fix this widely known defect. try driving in 15 degree whether with snow on the roads and no defroster. guess what happens? your breath causes the windows to fog hence to the point on no visibility. i slid off the road after hitting a snow bank on the side because i could not see and was trying to scrape the quarter inch on frost on my window off. this is ridiculous chrysler needs to do something. *tr

Took my 2002 jeep grand cherokee into dealership to fix a window. when i picked it up they had changed some part that was a recall on my heated seats. the heated seats then burned out a module and the dealership said that it was not their problem and that it would cost $200.00 per seat to fix. i couldn't believe it. obviously i now have seats that only heat on high. *tr

Failure of both passenger and driver front window control mechanisms within 17 months of each other. replacement is $545.00 each, with two hours labor ($212.00) being charged when it took less than 1 hour to complete replacement. service was at a jeep dealership. *tr

2002 jeep grand cherokee. complaint concerning chrysler safety recall- heated seat elements *gr the consumer stated both front seat heater elements were replaced after the drivers seat stopped working. the dealer refused to repair the vehicle free of charge, because the consumer's vehicle was not included in the recall. when the consumer went to another repair facility, they discovered the drivers component was charred. *jb

The heater failed in my 2002 jeep grand cherokee. this is apparently a very common problem in this model. previously the seat heaters overheated and the power steering hose failed. *tr

Drivers side front heated seat worked intermittently at first then one time got extremely hot and no longer works. the mechanic where we purchased found the heated seat element had burned in two and the foam cushion had burnt as well. told us to contact chrysler, they said our vehicle was not included in recall. *tr

Driver's seat frame broken, 3rd time. welded twice before to repair. *tr

2002 jeep grand cherokee overland heated seat no longer works prior to it quitting, it would get very hot and have to be shut off i was advised that there was a recall & when i called the dealer they said my 2002 jeep was not inlcuded--maybe someone should look into including additional 2002 jeep cherokees-

Pressure steering hose fitting. *tr

Front drivers heated seat element got very hot and burned me and stopped working. *tr

Driver side seat lower frame broke while me driving and made me swerve left almost running off the by-pass,upon looking at my seat i revealed a cracked lower seat frame,which makes me very uncomfortable when driving, the seat is very loose. my actual weight is 210lbs 5 11" i feel that the seat should be assembled to easily handle a 250lb person. *tr

On the night of 02/05/2010 we were driving on fwy 14 nb and earlier that night was raining hard. due to the storm there was a lot of water on the freeway and i lost control of the jeep. the car began making circles and then it roll over on the right site of the freeway and the air bags failed to open. we had the seat belts on, but for this type of accident where the car became a total lost , the air bags must had been activated. luckily we are alive. we could had died and we want to prevent this happen to anyone who owned a jeep grand cherokee 2002. *tr

Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that when she tried to accelerate from the stop light, the vehicle did not respond immediately. when the contact removed her foot from the gas pedal, the vehicle lunged forward. the vehicle then began to accelerate very slowly and within a few minutes it started to drive normally. the current mileage was 162,500 and the failure mileage was 162,000. updated 3/30/2010 updated 05/06/10*jb

My heated seat on my 2002 jeep grand cherokee overland got to hot and melted the seat padding on the drivers side it dose not work and there is a recall on them and my jeep is not on the recall. *tr

My 2002 jeep cherokee limited front driver seat brackets have broken on all 4 legs where they bolt onto the floor.. i had them welded back and it appeared sturdy until the other day when i went to get into the seat... the left upper front brace broke completely thru. i called cross jeep in louisville ky, to replace this part... they said i had to pay $331 in advance and couldn't give me a very good date when the order will be filled... he pulled up current orders from dec 2009 and the eta on their seats was june 2010.. this is a major safety problem.... its like not wearing a seat belt because you are not strapped down to anything... *tr

Driver side seat totally broke, including the brackets on the bottom, and the right side of the back part of the seat. it is very dangerous, was driving on the freeway when it happened and the seat just snapped. now i'm having a hard time finding a replacement seat... *tr

My 2002 jeep grand cherokee driver's seat breaks from the frame of the vehicle. the seat was rewelded to the frame but then the rails that are attached to the vehicle broke and needed to be replaced. a jeep dealers' mechanic stated that this was a common problem with this vehicle. *tr

Whilst driving heard a snap and the front driver's seat started to wobble. the metal bracket snapped. this is a 2003 jeep grand cherokee. *tr

I would like someone to check into the type of product that chrysler (jeep) to be specific is using on their windows. i have a 2002/and 2003 jeep grand cherokee laredo at this time only one window is operable that being the passenger side, the other three windows have to be taped up, to stay up, the windows can not be fully secured which causes rain to enter the vehicle, and also dampness when sitting out overnight. this also occurs when driving at night, when i explained this problem to chrysler i was told this was not a safety issue i beg to differ trying to not have it raining on you when driving or coming in the other windows is a safety issue they explained that the vehicles were out of warranty i did not know there was a warranty on safety. the web site shows there are thousands of this particular model with the same problem a high power needs to step up and investigate the inferior products being used by this company chrysler wants to fall on deaf ears rather than back its product that is one reason that imports are a much more popular vehicle, though they also have some problems, but it seems that the foreign auto makers are willing to back their product they have pride in their selves unlike american mfgs. *tr

Visibility-defrost. *tr

Heating system in 2002 jeep grand cherokee failed. i don't have defrost, heat. have heard of numerous complaints from other cherokee owners with the same problem. *tr

Another blend door failure complaint. passenger side went out and not only does it affect the defrosting ability on that side of the windshield, a passenger has no heat either. blows cold air all the time. chrysler has known about this problem with the cheap plastic parts used to manufacture the units but don't take responsibility for doing the right thing and fixing them for free. my jeep had less than 50k on it when the failure occurred. i will never buy another chrysler product. they are despicable. *tr

Driver's side heated seat got extremely hot and has since quit working. called dealer and chrysler/jeep and both say it is not covered under the current recall #j14. i see where there are 17 under the "seat" heading of component and others under the electrical heading. this should be a recall someday and soon. *tr

My drivers seat has broken off of my car offering no support in the event of an accident. the bracket that holds the seat onto the car broke at the base where the bolts hold it onto the car. if just sitting in the seat breaks it how well will this hold up in the event of an accident? getting into an accident at a highway speed could totally break the seat off of the car and offer no help in the event of a crash. in my opinion the seat should never break off of the car. the seat and the seatbelt are the only things offering me support in the event of an accident. i have had older cars before this one with more miles that have never had this problem. *tr

Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the driver side heated seat stopped working. the failure was caused by a faulty wire. the contact viewed recall number 09v117000, seats front assembly seat heater/cooler; however, he was advised that his vin was not related although the failure was identical. the contact is concerned about the risk since someone could have been seriously injured. the failure mileage was 150,200. updated 02/19/10 *bf the consumer stated the seats started to smoke prior to the failure. updated 05/05/10.*jb

The heater / defroster stopped blowing hot air out on both passenger and driver's side of vehicle causing dangerous conditions while driving in cold conditions. i live in colorado and the other day even the inside rear view mirror was frozen and was no use. *tr

Tl* the contact owns a 2002 jeep grand cherokee laredo. while driving 40 mph the vehicle stalled without warning. the vehicle has not been diagnosed by the dealership. prior to the failure the fan relay had to be replaced several different times. the current and failure mileages were 75000.

Key won't turn in ignition, steering wheel locked, car won't shift out of park. this is the first time i've had this issue. car had to be towed to auto repair shop. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the heated seats on the driver-side burned his leg after being turned on. the vehicle was taken to the dealer for inspection. he was advised that his vehicle was excluded from recall nhtsa # 09v117000 (seats:front assembly:seat heater/cooler). the failure mileage was 71,150.

Key won't turn in ignition, steering wheel locked, car won't shift out of park. this is the first time i've had this issue. car had to be towed to auto repair shop. *tr

Tl* the contact owns a 2002 grand jeep cherokee. the driver-side heated seats burnt his legs. he took his vehicle to the dealer and was advised that his vehicle was excluded from recall # 09v117000 (seats:front assembly:seat heater/cooler). he then called the jeep manufacturer, but was not provided with any assistance. the failure mileage was 60,000. updated 01/12/10 *bf updated 01/14/10. *jb

2002 jeep grand cherokee overland 10 way heated power memory seat . the original seat heater element burnt up in winter of 2006 . the mechanic who fixed the car said that there was a noticeable burn marks on the leather underside of the seat cushion. the replacement unit burnt again in 2008. i then decided against paying for the repair again. now chrysler has recalled over a 100000 jeeps for seat problem under recall j17. i am told by chrysler my 2002 is not involved in the recall. i feel if it is not, it should be. apparently they have a problem also since the original repair was only 100 dollars and when it happened the second time it was over 300 dollars. *tr

I am paying for a 2002 jeep grand cherokee that i purchased used in 12-06. i have had a problem with the heater 6 months after i purchased it used, which the dealer would not repair. i called chrysler and no one returned my call until this month. i received a recall about the fan blades and took it into the shop. prior to the shop appointment the check engine light came on, i asked the service tech to check why the heater was not working and why the check engine light was on. he called me to tell me that the recall part was on back order and that the blend motor and doors on the heater were broken and that the leak detection pump had gone out, which would prevent me from getting it inspected. he also told me that the heater plugs were melted and it needed a wiring harness replacement. the dash gets very hot which has melted the plugs but no heat is blowing into the vehicle. this could cause a fire inside the vehicle. also the leak detection pump is an emissions problem and per federallaw has to be operating in order to pass inspection. i spoke with chrysler and asked them to repair the vehicle and they laughed at me, telling me this vehicle had been out of warranty for 4.5 years. (it was out when i purchased it.)and if it were still under warranty then they would fix it. i also asked why if the recall had been out since 2006 then why was i just now getting it, and the part was on back order which tells me that i have been driving an unsafe vehicle.he also told me that the heater being broken was not a safety issue, it is due to not having heat to defrost windows and plugs melting could cause a fire. i have checked the web and there are so many web sites that talk about these problems with the jeeps that go back to 1998- 2005. please help me i am out of work due the medical problems and i have a very tight budget. i have contacted the n.c. attorney generals office, consumer affairs, chrysler, nat. assoc. consumer affairs. at this point nothing has been done.-sharon *tr

Jeep grand cherokee blend doors. that all i have to say. the blend doors are junk. they break in every jeep gc. it's a 1500 dollar job that chrysler is aware of. it happens in all jeeps. the doors break, leaving the passenger compartment with no heat. chrysler is aware of this problem. they have issued a tech bulletin, but still they do not recall this part. this is ¿!@#$%. they know about the problem. fix it for the consumer already! *tr

Tl* the contact owns a 2002 jeep grand cherokee limited. the driver side heat activated seat would become too hot when turned on the high level. also the passenger side seat heater failed. he would only be able to adjust the heater to low which he noticed no problems with to-date. he took the vehicle to the dealership and was told that failure was common for his model type.. he referenced recall 09v117000(seats:front assembly:seat heater/cooler), but the manufacturer told him that his vehicle was not included. the vehicle had not been repaired to-date. the current mileage was 67,452. the failure mileage was approximately 60,000.

2001 jeep grand cherokee heated seat failure and fire, the heated seat stopped working on investigation of the cause it was discovered that the carbon fiber element in the seat cushion had failed and burned the surrounding foam and seat cover material. *tr

In may 2009 my passenger front window regulator went out. my local jeep dealership said that jeep makes cheap window regulator parts and this is a common problem with jeeps. yet they wanted to charge me $497.00 to fix problem. i went ahead and fixed it, because i couldn't drive around with a window rolled down everywhere i went. now 5 months later the passenger rear window has also broken, due to the same problem and the sunroof will also not close properly. i feel that if jeep admits to using cheap parts for their windows, then they should also fix them for free when they break so often. i cannot afford close to $500 per window every 6 months when they keep breaking. *tr

Tl* the contact owns a 2002 jeep grand cherokee. the drivers seat heating unit was repaired twice under warranty because it did not function properly. on one occasion the seats became incredibly hot. the vehicle was taken to the dealer, and a technician stated that he would have to pay $700.00 to replace the seat because the warranty expired. the manufacturer was contacted in reference to recall # 09v117000 (seats:front assembly:seat heater/cooler). since his vehicle identification number was excluded from the recall, he was ineligible for a free remedy. no repairs were made. the current mileage was 100,095. the failure mileage was approximately 65,000.

2002 jeep grand cherokee driver's seat frame broken in front and back. original break on the front of the frame needed to be welded back on. second break is on the front and rear of the frame. need to replace entire frame. *tr

Tl* the contact owns a 2002 jeep grand cherokee limited. the driver-side heated seat was inoperable. he then removed the driver seat and noticed that a hole was burned into the cushion. his model year was excluded from recall # 06v197000 (seats:front assembly:seat heater/cooler), so he was ineligible for a free remedy. the current and failure mileages were 76,000.

Tl* the contact owns a 2002 jeep grand cherokee. while attempting to enter the vehicle, the driver-side seat shifted out of position without intention. the vehicle was taken to a local body shop, and a mechanic concluded that the seat bracket need to be replaced. no repairs were made to the vehicle. the current and failure mileages were under 99,685.

Consumer has an issue with the safety recall f25 for her jeep grand cherokee and reimbursement for the recall. *nj the consumer stated she was without her vehicle for 10 days to have the problem fixed. the consumer is seeking reimbursement under the recall. # 06v199000. *jb

The heater on my 2002 jeep grand cherokee only works approx. 25% of the time. the person i purchased it from said it only happened to her every so often, but that it had gotten worse. since i've owned it, it has continued to get progressively worse. i'm concerned as winter is approaching and i'll need to see out the windshield and will need a heat defroster for it living here in nebraska. this is a long known problem and i'm shocked that chrysler has not recalled this problem as it poses major safety implications. i've worked on cars for 15 years and have never heard of a heater going bad. as any mechanic out there, heaters don't go bad unless the whole heater core is bad, in which case i'd have a floor full of anti-freeze, which i do not have. my jeep has not lost an ounce of fluid and runs at perfect operating temperature. it's an obvious electrical problem that jeep should be held accountable for! there are numerous posts on numerous forms with hoards of people having the same problem that jeep is charging $1500 to fix. talk about a scam!!! *tr

In the fall of 2008, my son and my wife exited the front of the vehicle and closed their doors. within a second or two, both of them heard a bang but saw nothing wrong, as they were both at the front of the vehicle and unable to see their side windows. after returning to the vehicle, my son noticed his window was not up as he had left it. he was unable to raise the window normally so a cold trip home followed. a quick investigation revealed a failed window regulator. since i was not going to pay someone a ridiculous amount to replace the part, i did it myself after finding a window regulator at a local parts store. since the vehicle was not operating when the failure of the window regulator occurred, safety was not an issue relative to operation. however, since the failure was undetected at the time, or if it had happened after walking away from the vehicle, there was obviously a safety issue relative to an unsecured vehicle. the vehicle was open to anyone or anything wanting to enter it. it also created a potential for further damage from inclement weather. in august 2009, the driver side window regulator failed. the driver and front passenger side windows had been lowered to help cool the inside prior to driving. when the windows were raised, only the front passenger window responded. the driver side window would not raise. the vehicle was driven home where i replaced the window regulator. the same part failed in both instances. this part is obviously insufficient for its purpose. a failure of the window regulator and subsequent dropping window could easily cause enough distraction to initiate a moving incident. whoever owns the jeep trademark these days needs to fix this problem and issue a recall before there is an accident, a driver returns to a ransacked vehicle or worse, there is a car jacking by an unknown and uninvited passenger. *tr

My driver side seat on my 2002 jeep grand cherokee is sagging on one side. checking on-line this is a very common problem where chrysler designed it poorly and used substandard parts. *tr

While driving home last year i rolled my driver side window up and heard a loud bang. i at first thought that someone had hit my vehicle with a large rock but then the window dropped down into the door. when i got home, i went online and found quite a few complaints about the window regulators failing in chrysler grand cherokees and the fact that chrysler is aware of the issue but refuses to cover the repair. i also found that these problems could have been prevented if they'd just used a 25 cent piece of metal instead of the plastic piece they used. because i could not afford the $400 + it would cost to have this repaired, i found the instructions online and bought the replacement regulator and replaced it myself. however, all the complaints i read about say that all the windows will fail at some point. i have neither the time or even the money to get them all replaced. i think this is something that chrysler should address. had i been on the interstate when this happened, it quite possible that the bang of the piece failing would have been enough to cause me distraction and lead to an accident. *tr

My son's 2002 jeep grand cherokee driver's seat started wobbling and then completely broke loose from the frame. he is 240 lbs and was just driving normally. over time ... the wobbling gradually got worse. the seat completely broke loose as he was accelerating after waiting for a stop light. i removed the seat to see what was wrong and saw that both brackets that are welded to the front rod that runs parallel with the front of the drivers seat were cracked and the front bolt on the door side of the drivers seat ripped right through the flimsy metal bracket on the base of the seat. this structural defect is "life threatening." he almost fell backwards into the back seat. had there been other cars coming at this intersection, he would not have been able to react. i checked the internet and saw that this seat/structural defect on jeeps goes back to 1999. how can the nhtsa and jeep/chrysler ignore this problem for years? this should be a safety recall. jeep should be held responsible for fixing this problem now. given all the blogs related to this issue ... they sure won't win in court. *tr

My window regulators keep failing one at a time in my 2002 jeep grand cherokee. the first time it happened on a major highway and there was a loud bang in which i thought i hit something. then my window fell in the door providing me no protection on i-95. most recently, in june 2009, my passenger window failed during a major electrical storm (evening of june 11, 2009 in wilmington, de) leaving myself and car soaked with no protection. *tr

We purchased a 2002 jeep grand cherokee laredo on 7/1/09. the driver's side front seat shifts forward and backward depending on the direction of travel, bumps in the road, etc., making it difficult to maintain full control of the vehicle. *tr

Three of four power window regulators have failed suddenly and without notice, all within a year of each other with the most recent being last week. each time it occurs, there is a popping sound followed by the window dropping into the door. i have so far been fortunate to only have this happen when driving at speeds <30mph and without my child or dog being in the vehicle; however, there's still that 4th window with the same faulty plastic component that has been failing. i replaced the first window regulator at full cost at the dealership when it happened last year. when the second one went out, i didn't fix it because of the cost and the fact that it was a rear window. after the third one failed, i got suspicious. the service manager at the local dealership has stated that he has seen this issue on numerous occasions mostly with the liberty model, but on the grand cherokee as well. it is obvious that chrysler is aware of the issue; however, each agent i spoke with on their help line tried to downplay the issue like it was a freak occurrence and that there was no reason for a recall. based on the research i'm now seeing online and the comments from the service manager, i know this is not the case. *tr

I have a 2002 jeep grand cherokee w/ 105,000 miles. i have been mysteriously losing coolant for about the last 5,000 miles and now my oil pressure is going to 0 when at idle. after checking on this online i find that this is not an isolated incident.this is an ongoing problem for many jeep owners and some kind of recall or factory repair should be forced asap. this problem will inevitably lead to an engine replacement.this vehicle has had numerous problems since i bought it (2nd owner) and did all the repairs myself but this repair is a major engine overhaul and significant expense. it is a shame to have this many problems with this vehicle by so many people and being blown off by the manufacturer. this jeep has been otherwise well maintained and in very good condition. any help in this matter would be greatly appreciated. *tr

I own a 2002 jeep cherokee 4x4 quad drive ,i recently broke down had to be towed. the problem was cooling fan. due to the relay switch. this is just one of many electrical problems i have with this jeep the door lock motors failed the windows failed on both driver and passenger side doors the bk hatch failed. the cost for the relay pkg was 347.59 i have yet to replace passengerside window operator and driverside door locks as they are both well over 300.00 each. this seems to be a defect as i have heard the same complaints from people that own 2002 jeep cherokees. *tr

Visibility: defroster/defogger system:windshield:blower. *tr

I own a 2002 jeep grand cherokee laredo. in the spring of 2007, my driver's side window regulator broke (the window fell, would not roll up or down). i had it replaced. in october 2007, the same thing happened to my passenger side window. in may 2008, the same to my right rear passenger window, and in sept 2008, the same to my left rear passenger window. all windows have failed within one year of each other. the final straw was today when the rear drivers side window regulator failed again. i do not have the money to fix these, and believe that chrysler should issue a recall to repair the windows. i have received an estimate of $347 per window to repair the three windows. i can't afford this and expect jeep to correct the problems. *tr

Tl*the contacts owns a 2002 jeep grand cherokee. ever since the vehicle was purchased, the contact has experienced brake failure. while driving at various speeds, the brake pedal will extend to the floor as if there were pressure loss. the contact must literally stand on the brake pedal in order to stop the vehicle. also, the wiring on the instrument panel that controls the air conditioning fan has failed. the dealer stated that the vehicle was not included in any recalls. the failure mileage was unknown.

Tl*the contact owns a 2002 jeep grand cherokee. while driving approximately 60 mph on normal road conditions, the vehicle vibrated excessively when the brake pedal was depressed. the failure was continuous and occurred without warning. the vehicle was taken to an authorized dealer and they replaced both front brake pads under warranty. the vehicle was taken to the authorized dealer and independent mechanic on separate occasions for replacement of both front brake pads and rotors at the contact's expense. there has been no resolution and the vehicle has not been properly repaired. the vin was unknown. the failure mileage was 12,000 and current mileage was 55,000.

My 2002 grand jeep cherokee's heat stopped working and i was told that the actuator doors were gone. this was determined by the dealer. now my heated seats have stopped working.the dealership gave me an estimate of about 1300.00 dollars to replace the doors. *tr

Extreme heating of driver's side heated seat with subsequent failure. *tr

My 2002 jeep cherokee started blowing heat only on the drivers side and cold air on the passenger side. the windows were constantly fogging up making driving only possible by lowering the windows to reduce fogging. now, i have no heat and the mechanic says it is my blower doors and that this happens to alot of jeeps. we had to abandon the vehicle during a snow / freezing rain even last week and then couldn't drive it for the next several days due to freezing conditions. i have replaced the heater core due to fogging windows 2 years ago and the ac had to be charged constantly to stay cool. this is dangerous to drive and you freeze during cold times. i always have to make sure precip in not expected whenever we drive this vehicle during winter months. jeep owners need help with this...! now my passenger window wont go up either. *tr

Approximately mid january, the driver's side heated seat cushion overheated and caught fire. luckily turning off the switch extinguished the fire. however it left a couple of inch long burn mark in the leather seat cover. we had been noticing "hot spots" in the heating element, and my wife had placed a fleece hood on the seat to sit on. this also received some melting but saved her from any burns. discussion with family and friends lead to the discovery of a recall involving jeep heated seats. i contacted my local dealership and was informed that my vehicle did not fall under the recall guidelines. recall was for '03 & '04 models, i have a '02. i asked if they would cover the repairs anyway as the problem was the same, they declined. i then contacted chrysler/jeep by phone. i received the same response from a representative and the supervisor. when i asked about an appeals process they said i had just been through it by talking to the supervisor. my understanding of the '03/'04 recall is that both driver and passenger seats and seat back heating elements would be replaced due to potential failure. i am concerned that just fixing the "broken part" would leave the possibility of this occurring on the other seat also. i have not replaced this as yet. we are just not using the heated seats. i am in the process of checking on various replacement options and prices such as factory parts, replacement with aftermarket parts, etc. i wonder what options are available besides paying for this repair myself? *tr

The blend doors stop operating correctly and there is no heat and no control of the air on the passenger side of the dash. dash needs to be removed to replace blend doors and mechanisms. *tr

Have a 2002 overland jeep and the heat has gone out on it for a second time. very expensive to keep fixing and was told this is common for this vehicle. *tr

2002 jeep grand cherokee, laredo, 4x4 i noticed that the vehicles hvac is not functioning correctly. this causes sometimes obstructed views in passenger side compartment . this occurs everyday when vehicle is running i'm currently in the process of repairing this defect myself. *tr

I own a 2002 jeep grand cherokee limited with 84,400 miles. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. to correct this problem, a "blend air door" is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems. *tr

My daughter was returning home to madison, al from auburn university, alabama using interstate i-65 north. just outside of birmingham, al at mile marker 170 she had a blowout of the right rear tire. the tire tread seemed to completely separate from the sidewall all around the tire. the tire was completely useless. the tire was on a jeep grand cherokee overland with full time four wheel drive, which we believe helped my daughter come to a safe stop on the highway median. the tire was a goodyear wrangler sr a p235/65 r17 dot mk87 dywr 0506. we are now very concerned about the quality of the remaining wrangler tires on this vehicle and if it is safe to continue to use them. pictures of the damaged tire and the tire itself are available. *tr

No heat on passenger side in january 2007, september 2007 no air both sides, then november 2007 no heat at all from both sides. the jeep has been in and out of the dealer all year with many issues, as employee of chrysler , i love my jeep that i purchased new, just not happy with the repair work needed all the time . *tr

$40k jeep grand cherokee limited 50k miles heater / temperature failure in responding to any settings dealer estimate for repair @$1,500.00 repair with same part as previously malfunctioned. 30 day warranty only not repaired unacceptable terms. *tr

The heater/air conditioner began working less and less efficiently. now neither will work at all, causing my family to travel unless the weather is just right. nothing the repairs cost $1400. *tr

The automatic blend doors to control the heat are broken and now only blows cold air out of my vents, my windshield now freezes up very easily and makes driving in freezing condition very dangerous. *tr

Today while driving my 2002 jeep grand cherokee overland, the heater stopped sending warm air to the driverside defroster and heat outlets (has dual zone controls). i suspected it was a problem with the "flow doors" which control the amount of warm air to enter the passenger cabin. upon researching the problem on the internet, it appears this is an identified defect affecting many jeep grand cherokee owners. the problem is apparently not correctable without replacing the "flow doors" and door actuators. i called the local dealership and they acknowledge it is a known problem and have received a technical service bulletin on the issue. estimated repair cost is $1100 plus. my opinion is that since it is a known manufacturing defect, it should be covered through a recall and at no expense to the owner. also the fix provided by chrysler dealership is known to fail prematurely after short period of operation. *tr

Passenger window motor broke. this was the third window motor to break within 2 years. *tr

2002 jeep grand cherokee overland. heater/defroster blowing cold air causing windshield to freeze up. i searched the complaints and cannot believe that there hasn't been a recall on this model vehicle. has 60 minutes or the national media been apprised of the problems with this model vehicle? this is what i believe is a serious problem. maybe not if you live in florida, but i live in connecticut. i only hope someone wakes up and addresses this issue!!!! *tr

The heater on my 2002 jeep grand cherokee blows cold air on the drivers side. *tr

The windows in this jeep have always worked great. on december 3th, we rolled the window down, but it wouldn't go up. the regulator in the passenger side front window broke and the window will not roll up. it will soon be fixed. *tr

On july 4, 2008, airbag inadvertently deployed while traveling on highway with no collision involved. the airbag deployment damaged the airbag system, right dashboard, windshield, steering wheel, glove compartment door, and air conditioning system, caused complaints to incur rental vehicle expenses, loss of use and devaluation of his vehicle, inconvenience, and caused redness and irritation to face, neck, and chest and aggravated asthma.*tr

My wife was on her way home from work when the vehicle suddenly overheated. the cooling fan blades had disintegrated, blown thought the top and bottom of the fan shroud and into the radiator causing loss of coolant. the fan shroud assembly, the radiator and the engine head gasket all had to be replaced due to overheating of the vehicle. *tr

Passenger and driver side power window actuators have failed. the passenger side failed first and was covered by an extended warranty. a few months later the driver side failed. vehicle is only 6 years old. *tr

Unintended acceleration of 2002 jeep grand cherokee, resulting in minor accident. upon putting vehicle in gear it revved and accelerated very rapidly and could not be slowed despite full brake pressure. incident resulted in major damage to 3 cars (including jeep) within a ~40 ft range. *tr

2002 jeep gc overland. for the past 20k miles blend doors do not operate properly causing terrible frosting of interior during cold weather. safety liability. *tr

Front driver side window went down and was covered under warranty. now all three remaining windows are down. all three went within the same month. this is obviously a factory defective problem and very expensive. chrysler should recall and cover this issue at their expense. *tr

This is a complaint against nhtsa. it appears that even though 100's of consumers have complained about a certain problem with the air flow blend door on jeep gc products nothing is done about it. it is obvious that this failure is a defect and not a wear and tear problem. i am sure there would be 1000¿s of complaints but not everyone knows about this site or they don¿t have a computer. it appears that this web site does nothing but allow people to vent about problems with their vehicles and nothing more is done about it or with it. our tax dollars pay these people at nhtsa and we get nothing for our money. they don't care about how much money it costs you to fix something and they don¿t care if it could possibly cause you physical injury or emotional pain because if they did then they would have determined that this problem is a defect. . this is not the first time i have been personally affected by the actions, well lack of actions by the nhtsa. i feel it is a waste of time for anyone to file a complaint with the nhtsa since they do nothing with the information you give them. have a happy holiday season all you jeep grand cherokee owners. *tr

Hvac blend door breakage leading to expensive dashboard removal for part replacement. online forums suggest this is a very common problem. jeep grand cherokee laredo 2002. *tr

I own a 02 jeep grand cherokee limited. first it started off with only hot air on my drivers side and freezing cold air on my passenger side, now its just cold all around. i took the car to the dealership and they said its a problem with the blend door system and it would cost over 1000 dollars to fix. when i looked online to find a quick fix for the problem i learned there are thousands of people with the same problem. this should be deemed a manufactures defect. *tr

2002 jeep grand cherokee, limited, 4x4 1. i noticed that vehicles hvac is not functioning correctly. could cause some obstructed views in passenger compartment from not working properly. 2. failure occurs everyday when vehicle is running 3. i'm currently in the process of repairing this defect. *tr

My 2002 jeep cherokee limited has 64,000 miles on it. the "check engine" light came on while driving. took it to jeep dealership. computer hook up indicated a transmission problem. i was told it needed a new "torque converter." had the torque converter replaced. when replacing the "torque converter", i was told the trans. plate was bad and needed to be replaced. replaced plate. computer now says the 02 sensor is bad. replaced 02 sensor. while getting to the 02 sensor, was told a bolt was rusted to trans. coolant line and broke a hole in it. had the coolant line replaced. now the jeep stalls! had to drive it back to the dealership with one foot on the gas, one on the brake to keep jeep running and not to cause and accident! now i'm told my spark plugs need replacing and fuel system cleaned. replaced spark plugs, fuel system was cleaned and replaced the idle air control motor!!! jeep stalls when putting into reverse or drive! why is the jeep stalling????? i've already dumped a pile of money into it and it's worse off than when i took it in the first place! *tr

Prior to the problem the vehicle performed as designed and then suddenly a snap noise came from the dash area and then the windows fogged while i was driving. the failure was a plastic component of the climate control vent system and the consequences are no heating of the drivers compartment and compromised comfort & visibility while driving. the only solution that the jeep dealer offers is to replace the badly designed expensive parts with equally inferior expensive oem replacement parts which are inevitably going to break again. diagnostic / repair quote $1600.00 i sought advice / info regarding my problem and discovered on my own a company in texas which makes a reliable / permanent solution for the jeep grand cherokee poorly designed dual control vent & recirc systems. i bought an after mkt repair kit from a texas co. heatertreater.com for $225. the superior designed parts are impervious to breakage like the oem jeep components and will not repeat this trouble in my vehicle like the original parts. please review heatertreater.com as useful info as to how jeep engineers should have built it and to see demonstration of the problem. my old parts are available for you to review. *tr

Inability to see through the windshield due to excessive moisture on windshield and unable to clear windshield. *tr

I was getting ready to go to work. it was cold and i needed to turn on the heat. i turned the heat on and all i got was cold air, the entire 30 miles that it takes for me to get to work. took it to the dealership and they told me that it was my blend doors and that it would cost $1500. *tr

The weather turned to snow and i needed the defrost/ heater. the passenger side only blows cold air. my visibility became so impaired i had to pull over and abandon the vehicle until the following day. i took it to my mechanic, the diagnosis is broken blend air door and recirculation door, estimate $1200.00. *tr

In the fall of 2007, the heat on the passenger side of 2002 jeep grand cherokee stopped working. i did some online research and this problem was so common that i easily found plenty of people with the exact same problem that were able to self-diagnose the problem using the jeeps internal computer to output the system faults. using the same method to enter the azc self-diagnostic mode, the climate control display output the system fault codes 52-54-56. since most of the consumers i've run into with this problem get that exact code, or have had the same problem diagnosed by a jeep dealership service department, i already know that it will cost anywhere from $1000+ to be repaired, the majority of it being labor as the entire instrument panel assembly has to be removed. to address this problem, daimler-chrysler released tsb 2400104 - new hvac sub-assembly replaces blend or recirc door components. each new sub-assembly consists of several individual components. the new sub-assemblies improve component reliability. it is recommended that the respective sub-assembly be installed if a blend air door(s), a recirculation door, a door link, or a sub-assembly housing requires replacement. these new parts cost less than $200 according to the bulletin, but i find it hard to believe that daimler-chrysler expects their customers to pick up the tab on a design flaw. especially a design flaw that is so labor intensive that even though the parts are less than $200, the final bill will be more than $1,000. a job so consuming that it wouldn't be wise to have it serviced by anything but a jeep service technician. not to mention some repair shops wont even take on the job due to the time and possible accountability of such a project. this is a major safety issue; not only because you lose the ability to defrost but of the effects extreme cold can have on a body too. the nhtsb needs to address this with daimler chrylser. *tr

Heating elements for front heated seats burned foam in both seats. heating elements no longer function causing an expensive repair. jeep build date of february 2002. manufacturers recall f17 starts with date of manufacture of september 2002. chrysler acknowledges the problem but will not expand the recall dates. *tr

As the purchaser of pre-owned 2002 jeep gc limited, have experienced front seats heater elements shorting and failure. *tr

No heat, poor defroster performance. was told the problem is the heater blend door has failed and the cost is around $`1,800.00 to repair. i started last winter with no head on the passenger side, now there is no heat on either side. defrosters not properly clearing windshield. *tr

Blend door actuator failure, safety issue!! no visibility!!! no heat on passenger side. *tr