WHAT YOU CAN DO
Learning of Other Complaints:
For $20-40, you can get a computer printout of complaints &/or service
bulletins from the National Highway Traffic Safety Administration (NHTSA).
Include make, model & year as the more specific the request, the less
expensive the printout. Write Technical Reference Division, NHTSA, 400
7th St SW, Washington DC 20590 & allow 3 weeks for delivery. To access
complaint summaries for particular makes, models & years, visit NHTSA's
Internet website at www.nhtsa.dot.gov.
Technical Service Bulletins
(TSBs): Hyundai publishes TSBs to help dealers diagnose
& repair problems on vehicles. Some dealers will let you view TSBs.
You can access TSB summaries via NHTSA's Website at www.nhtsa.dot.gov.
NHTSA's Technical Information Services, which can be contacted through
NHTSA's Auto Safety Hotline at 1-888-327-4236, can also send a
particular TSB once you identify it from NHTSA's Website or its computer
printout. ALLDATA provides free access to TSB summaries & sells copies
of TSBs listed on its Website. You can also buy them from HELM, Inc. Call
800-782-4356 for ordering information. For your use, we have listed some
of the more comprehensive TSBs on your vehicle. Check the above sources
for other TSBs.
Recalls & Investigations:
Call NHTSA's toll-free Auto Safety Hotline at 800-424-9393 or 888-DASH-2-DOT
(in Washington DC 202-366-0123) or visit NHTSA's website at www.nhtsa.dot.gov.
Small Claims Court:
Go to small claims for advice on
using small claims court to recover repair & other expenses. The Lemon
Book (Moyer-Bell 1990) by Ralph Nader has an entire chapter
on small claims court strategy, a state-by-state index & a chapter
on your legal rights to help you better argue your case in court. You
can order the book for $17.50 from CAS Publications.
If you have to sue Hyundai over a lemon, go to CAS-Lawyers
for a list of attorneys specializing in lemon law.
Contact Finbarr O'Neill, President and CEO, Hyundai Motor America, 10550
Talbert Ave., Fountain Valley CA 92728, or call 800.633.5151.
Using Better Business
Bureau (BBB) Arbitration: Hyundai contracts with BBB to
arbitrate requests for reimbursement of repairs, a Hyundai "buy-back"
of your vehicle, or both. The vehicle must be within 5-year/50,000-mile
limits. BBB can order a buy-back through 2 years or 24,000 miles. You
may reject the arbitrator's decision if it's a bad one and file a lemon
lawsuit. If you do accept it, Hyundai must abide by it. BBB states that
the arbitration hearing should occur within 60 days of the request date.
Call your local BBB or 800.955.5100 for arbitration hearing request forms.
For detailed advice, the Lemon Book has a whole chapter
Secret Warranty Disclosure
Four states (CA, CT, VA & WI) have laws requiring automakers to disclose
any secret warranties on their cars. Contact your state attorney general
for information or to support such laws. Little Secrets of
the Auto Industry (Moyer-Bell 1994) by CAS is devoted to
secret warranties, how to find them & use them. Little
Secrets is available for $17.50 from CAS
Supporting Hyundai Recall
Efforts: Help us force the government to protect consumers
by writing your Senators and Representative in Congress, urging them to
contact NHTSA & the Federal Trade Commission on your defects in your
Hyundai vehicle. Your local library has names of your representatives;
write them c/o US Senate (or House), Washington DC 20510 (or 20515). Find
and/or e-mail them at www.house.gov/writerep/
Support CAS' Efforts:
File a complaint with CAS which will be
used to pressure Hyundai to take responsibility for defects in its vehicles.
Become a CAS member by making a tax-deductible
contribution to help us in our fight on your behalf against Hyundai and
the other auto giants.