Dear Chrysler Owner:
Thank you for contacting the Center for Auto Safety (CAS) about your Chrysler LH (Intrepid, Concorde, Vision, New Yorker, LHS and 300M). Introduced in 1993, the LH made advances in design and safety, but are still subject to the quality and durability problems of past Chrysler products, including transmission, brakes and A/C defects. Redesigned in 1998, the LH has improved in quality since then to the point where the Car Book rates the 2000 Intrepid and Concorde among the 20 most reliable cars.
The best thing about the LH is its superior crashworthiness. As part of a cooperative project with the Car Book, CAS crash tested the 1993 LH at 35-mph into a wall similar to government crash tests. The LH passed with flying colors with the driver having only a 9% chance of serious injury and the passenger 12%. Although the crash test scores have slipped a little since then, they still remain in the good range. Fuel injection system leaks have led to fires and two recalls in 1993's with 3.3L and 1993-97's with 3.5L engines. The government is investigating whether Chrysler covered up this defect. Over 70,000 owners paid for repairs before the recall and are entitled to refunds. Contact CAS for more information.
When it comes to reliability, the 1993-97 LH's are not so good with a poor complaint rating by the Car Book. Transmissions that shudder, brakes that moan and howl, cars that don't start, panel gauges that go out, A/C's that don't cool, engine valve trains that self-destruct are some of the many defects in LH's. Chrysler notified dealers but not owners about these problems in Technical Service Bulletins (TSBs). CAS has listed many of the major TSBs in the enclosed Fact Sheet which tells you how to find any other TSBs on your vehicle. Chrysler extended the warranty on the evaporator coil in the A/C units of these cars to 7 years or 70,000 miles.
Inadequate/misaligned headlamps are the source of many LH-car owner's dissatisfaction. Chrysler has issued several bulletins on this problem which has also been mentioned in otherwise enthusiastic auto magazine reviews of the sedans. Fit and finish flaws have produced both complaints and a flurry of bulletins from Chrysler to its dealers. Chrysler's head of manufacturing was quoted in an automotive trade publication as being particularly unhappy with the LH-car's ill-fitting doors.
You'll find more information on these and other Chrysler LH defects below and what you can do about them plus a complaint box. Your information will help us build a strong case against Chrysler on the defects we know about and help us spot new ones.
We need you to support the Center for Auto Safety in our fight for consumer rights and against poorly designed and unsafe cars. Your contribution is tax-deductible and entitles your to our quarterly newsletter, Lemon Times. Please submit the membership form along with your contribution and complaint. If you contribute $35 or more, we will send you the current edition of The Ultimate Car Book, by Jack Gillis. Every home should have this invaluable consumer guide.
Clarence M. Ditlow
CHRYSLER LH (Concorde, Intrepid, Vision, LHS, New Yorker, 300M)
Technical Service Bulletins are listed in brackets below.
Air Conditioner: Free Repair: A/C evaporator coil, 7 yr/70,000 mile warranty; Intermittent or inoperative A/C 1993-95 All LHs (24-14-94); ATC sun sensor location 1993 Concorde, Intrepid, Vision (24-09-93); Whistling sound from climate control unit 1993 Concord, Intrepid, Vision (24-10-93); Water ingestion into heater/AC housing 1993-95 All LHs (24-04-94A); Musty A/C evaporator odor 1993-94 All LHs (24-08-94); A/C suction line rubs thru 1995-97 All LHs (08-45-96); "Beat/boom" while idling with A/C on 1993-96 All LHs (18-20-96).
Body/Paint: Info on body noise, leaks or paint, go to Chrysler Paint.
Brakes: Moan or howl from rear brakes after car has sat for 6 or more hours 1993-94 All LHs (05-20-94); ABS warning light stays on, replace pump motor relay & controller module 1995 All LHs (05-23-94); Rear brakes tick 1996-97 Concorde, Intrepid, Vision (05-07-96).
Electrical: Electrical failures due to ground circuit loss 1993 Concorde, Intrepid, Vision (08-10-93); Airbag lamp stays on, ATC defaults to defrost, panel gauges go to zero & car won't start 1995 All LHs (08-05-95); Airbag lamp stays on, door locks & panel gauges don't work 1993-94 Concorde, Intrepid, Vision, New Yorker (08-14-94); Head lamp pattern improvement 1993-94 Intrepid, LHS, New Yorker (08-38-94A); Moisture in park/turn lamps 1993-95 All LHs (08-59-94); AM radio static or interference 1993-94 All LHs (08-44-94), 1993 Concorde, Intrepid, Vision (08-04-93); Remote keyless entry discharges 1997 All LHs & 1998-99 Concorde, Intrepid, LHS, 300M (08-39-97 & 08-41-98); Remote keyless entry lack of range 1998-99 Concorde, Intrepid, LHS, 300M (08-45-98).
Engine: Exhaust oil 1993 Concorde, Intrepid, Vision (09-01-93); Engine idle piston noise 1993-94 Concorde, Intrepid, Vision (09-03-94); Buck or intermittent miss 1993 3.5L Concorde, Intrepid, Vision (18-12-94); Stumble/miss @ 2 minute intervals 1996-97 All LHs with 3.5L (18-35-96), 1996-97 All LHs with 3.3L (18-02-97); Rusty engine dip stick tube causes false oil readings 1994-97 All LHs (09-10-97); Cold weather no starts 1993-94 All LHs (18-29-94); No start 1997 All LHs (18-24-97); Valvetrain noise, replace camshaft & rocker arms 1993-96 with 3.5L All LHs (09-01-96).
Steering/Suspension: Right steering gear isolator squawks 1993-96 All LHs (19-03-97A); Car drifts/leads 1993-99 All LHs (02-03-98); Front hub click/clunk 1993-95 All LHs (02-04-95); Rear spring rattle 1993-95 All LHs (02-03-95); Front suspension squeak leak 1993-95 All LHs (02-15-94); Rear road noise improvement 1993-94 All LHs (02-21-94); Car leads right 1996-97 All LHs (02-06-97); Squeak from front strut 1998-99 All LHs (02-12-98)
Transmission: Info on Ultradrive 41TE electronic overdrive transmission, go to Ultradrive. Other: Burnt transmission fluid 1993-97 All LHs (21-01-97); 41TE/42LE transaxle shudder during torque converter lockup 1993-97 All LHs (21-05-97); 41TE/42LE 1-2 upshift shudder 1995-96 All LHs (21-11-96); 41TE/42LE design changes 1993-97 All LHs (21-18-96).
Other: Fuel system rattle 1993-94 Concorde, Intrepid, Vision (14-14-94); Cooling fan noise 1994 All LHs (07-06-94); Sunroof sunshade binds 1996-97 All LHs (23-40-97); W/S fluid spray too low 1996 All LHs (8-12-96); Moisture in tail lamp 1993-97 Intrepid (08-46-96); Passenger W/S wiper streaks 1996 All LHs (08-48-96); Polycast wheel center falls off 1993-96 Vision (22-02-96); Buzz in radio door speaker 1998-99 Concorde, Intrepid, LHS, 300M 1998-99 (08-38-98); Window sticks up 1998-99 Concorde, Intrepid, LHS, 300M (08-46-98A).
Copies of recalls may be obtained from NHTSA's Technical Reference Division at 202-366-2768.
Electrical: 110,000 1994 All LHs - Tie rod rubs thru automatic transmission wiring harness, engine stalls or starts while not in park (94V-024).
Fire: 84,600 1993 Concorde, Intrepid, Vision with 3.3L & 700,000+ 1993-97 All LHs with 3.5L - Fuel injector rail supply leak (98V-130 & 98V-184).
Suspension: 3,000 1993 Intrepid, Vision - Front lower control arm tension strut washers crack & fall off (92V-128); 402,830 1993-95 All LHs - Lower control arm attaching brackets crack & separate from engine cradle (99V215).
Other: 54 1998 Intrepid & 200+ '00 Intrepid, Concorde, 300M - Passenger airbag module (98V-049 & 99V-343); 7,580 '00 Intrepid, Concorde, LHS, 300M - Belt retractor (00V-033); 100,000+ '00 Intrepid, Concorde, LHS, 300M - Shoulder belt mounting bolt (00V-034); 601 2000 Intrepid, Concorde - Brake master cylinder (00V-180).