Chevrolet Malibu

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Auto Defects > Chevrolet



January 2000


Dear Consumer:


Thank you for contacting the Center for Auto Safety (CAS)
about problems with your General Motors N-car (Buick Skylark, Somerset;
Chevrolet Malibu; Oldsmobile Calais, Achieva, Alero, Cutlass; Pontiac
Grand Am). First introduced in 1985 as the Pontiac Grand AM, Oldsmobile
Calais and Buick Somerset Regal, N-cars have undergone a bewildering array
of changes over the years. In 1986 the Somerset Regal became the Somerset
and was joined by the Skylark. In 1988, the Somerset was dropped and the
Calais became the Cutlass Calais. In 1992, the Achieve replaced the Cutlass
Calias but was cut after the 1997 model year when GM brought out the Oldsmobile
Cutlass (just plain Cutlass) and Chevrolet Malibu. The Alero debuted as
a 1999 model. CAS has received thousands of complaints on N-car defects
such as power steering loss, stalling, sudden
acceleration, paint peel, engine fire and failure,
and
automatic transmission failures
.


In January 1992, GM announced a "service campaign" to correct
stalling on 1986-87 N-cars with 3.0 V6's. The policy
was in effect through December 31, 1992 or 100,000 miles, whichever came
first but, consumers say that "service kits" GM used to cure stalling
don't help. GM documents have linked two dangerous N-car defects, sudden
acceleration
and surge, to engine computer and
cruise control malfunctions. GM has conducted four recalls on fuel
line defects
that can cause fires. All mid-1987 through 1994
N-cars have GM's door-mounted automatic belts that can't
keep occupants inside the car if a door opens in a crash.


Among the N-cars' most expensive defects are engine
problems
: the 2.5-liter has had cracked heads and blocks (1985-86),
valve guide wear (1987), and timing gear noise (1985-90). GM has had so
many problems with the "Quad 4" engine that it extended
the warranty to 6 years/60,000 miles, waived the $100 deductible on 1987-91's
and notified owners about defective head gaskets. on 1992-93's, the "Quad
4 engine"
had cracked heads and coolant loss for which GM extended
the warranty to 7 years/100,000 miles. Other expensive defects include
automatic transmission failure (1985-90), loss of power steering when
cold (1985-88), and electronic dashboard failure (1985-88). Another expensive
defect on 1985-92 N-Cars is peeling paint. At CAS' request,
GM agreed to pay for complete repainting for paint peel and delamination
through six years and unlimited mileage but, in March 1995, GM cut this
back to 5 years.


You'll find more information on these and other N-car defects
below and what you can do about them plus a
complaint box. Your information will help
us build a strong case against GM on the defects we know about and help
us spot new ones.


We need you to support the Center for Auto Safety in our
fight for consumer rights and against poorly designed and unsafe cars.
Your contribution is tax-deductible
and entitles your to our quarterly newsletter, Lemon Times.
Please submit the membership form along with
your contribution and complaint. If you contribute $35 or more, we will send you the current edition of The Ultimate Car Book, by Jack Gillis.
Every home should have this invaluable consumer guide.


Sincerely,


Clarence M. Ditlow

Executive Director


N-CAR DEFECTS

Buick Skylark; Chevrolet Malibu; Oldsmobile Achieva, Alero, Calais,
Cutlass; Pontiac Grand Am

Technical Service Bulletins (TSBs) are listed in brackets below.


Automatic
Transmission:
TH-125 automatic can slip, leak, shift erratically,
or completely fail. For more information on transmission defects, go to
GM FWD Transmission.


Brakes:
Front caliper bolt bore corrosion 1990-92 (Oldsmobile 92-T-18, Buick 92-5-4);
Delco ABS-VI exchange program 1991-92 (Buick 92-5-2); ABS-VI/TSC exchange
program 1991-94 (GM 31-50-13B).


Engine/Driveability:
2.5L-4: Cranks/won't run 1987-89 (Buick 89-6E-1); Lower
radiator hose rubs through 1990-91 (Pont 91-6-44); Exhaust sulfur smell
1990-91 (Oldsmobile 91-T-223). 2.3/2.4L: Cold start stall,
rough idle 1995-97 (77-61-09B). 2.3 Quad 4: Timing chain
rattle on start 1987-90 (Pont 90-6-37); Replace crankshaft pulley 1988-92
(Buick 92-6-13); Head gasket 1988-91 (Buick 91-68-3); Coolant leak past
head gasket, FREE REPAIR 6yr/60,000 1988-91 (Buick 91-Pol-2A); Coolant
leak, cracked cylinder head, FREE REPAIR, 7yr/100,000 1992-93 (57-61-26A)
. 3.0-V6: Stalling "service campaign" 1986-87 (Buick
87-POL-1, Oldsmobile 87-T-40, Pont 87-SM-13); Extended crank, won't run
1994-95 (51-63-01),1993-95 (51-65-70), 1995 & Prior (61-65-23). 3.1/3.4L-V6:
Cold engine tick or rattle - replace piston/pin assembly 1994-97 Skylark,
Achieva,1997-98 Malibu, Cutlass, 1994-98 Grand Am (57-61-24A); Poor driveability
due to fuel injector deposits 1994-98 (77-63-04A); Oil odor - replace
rear main bearing seal 1994-98 (87-60-02A);. All: Miss/hesitation,
1987-93 (Chevrolet 93-35-6D); Vibration at idle, noise on acceleration
1997-98 Malibu, Cutlass (73-60-17).


Paint:
Bumps/rust spots 1994-99 (43-17-01B). For info on peeling paint,
go to GM Paint.


Steering/Suspension:
P/steering shudder 1989-91 (Oldsmobile 91-T-193); Lead/pull, torque/memory
steer, steering wheel off-center 1985-92 (Pont 92-3-3); Steering pull
1992-94 (Chevrolet 92-50-3B, Pont 93-3-10); Steering column popping noise
1992-93 (33-32-10A); Squeak/squawk from steering column bottom 1995-97
Achieva, Grand Am (73-32-09); Front suspension squawk 1993-98 Skylark,
Achieva, Grand Am (73-33-01A); Front suspension/underhood noise 1985-91
(Oldsmobile 91-T-220); Front suspension clunk/squawk 1985-91 (Buick 91-3-20);
Rattle/clunk/squeak from front - replace lower control arm or rack &
pinion steering gear 1997-98 Cutlass, Malibu (73-32-10); Transaxle mount
chirps 1990-91 with 2.5-4 or 3.3 V6 (Buick 91-7-4). For info on 1985-88
P/S loss, go to GM P/S. .


Other:
Low heater output 1989-91 (Pont 91-1-12); w/s washer fluid loss &
washer pump inoperative 1992-93 (Chevrolet 93-67-8E); engine coolant loss
1992-94 (Chevrolet 336201); extensive intermittent electrical problems
1992-93 (Pont 93-8-2); fuel filler door won't open 1991-96 (63-15-08);
Transaxle mount replacement due to excess engine pull 1992-96 (63-61-09);
Weak battery/generator, slow starting 1997-98 (83-64-16).


MAJOR SAFETY RECALLS

Copies of recalls may be obtained from NHTSA's Technical Reference Division
through the NHTSA Auto Safety Hotline at 888-327-4236.


Airbags:
48,689 1996 Achieva, Skylark - Deploys improperly (96V-211); 16,099 1997
Malibu - Passenger module not secured (97V-107).


Fire:
22,300 1987 Skylark, Grand Am, Calais, 61,765 1988-89 Skylark, Grand Am,
Calais, 3,202 1990 Skylark/Calais, 108,836 1988-89 Skylark, Grand Am,
Calais - Fuel hose leak (88V-032, 90V-042 ,90V-119, 92V-150); 37,030 1991
Skylark, Grand Am, Calais - P/window ECM shorts & overheats inside
door (92V-043); 20 1992 Skylark, Grand Am, 1,681 1994 Achieva, Skylark,
Grand Am, 245 1997 Skylark - Fails fuel tank crash standard (92V-106,
94V-122, 96V-212); 3,464 1997 Achieva, Skylark, Grand Am - Fuse block
short (97V-059); 43,204 2000 Malibu - Fuel tank leaks (99V-302).


Lights:
101 1988 Skylark - Taillights go out (87V-169); 179,390 1985-86 Somerset,
Skylark - Headlights go out without warning (88V-014); 10,000+ 1996 Achieva,
Grand Am - Emergency light failure (96V-250); 10,000+ 1996 Achieva, Grand
Am, Skylark - Interior lights turn on unexpectedly (98V-027).


Steering:
1,573 1992 Skylark - Steering column locks (91V-184); 35 1991 Grand Am
- Steering column replacement (91V-018); 424 1996 Skylark, Grand Am -
Loose steering system (96V-249); 217 1997 Alero, Grand Am - Steering wheel
comes loose (98V-320).


Other :
100,000+ 1985 Calais, Grand Am - Throttle sticks open
(86V-030); 206,651 1985-86 Calais - Hood flies up (86V-121);
261,171 1985-86 Grand Am, Calais - Door latch pillar
base cracks (87V-124); 1,851 1992 Skylark, Grand Am - Passenger
seat
slides (91V-182); 272 1992 G/Am - Wheel
separates (91V-204); 1,103 1993 Achieva, Skylark, Grand Am - Ignition
neutral start switch fractures (93V-153); 487,400 1999-00 Alero, Grand
Am - Console cover latch (00V-140).






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