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Learning of Other Complaints: For $20-40, you can get a computer printout of complaints &/or service bulletins from the National Highway Traffic Safety Administration (NHTSA). Include make, model & year as the more specific the request, the less expensive the printout. Write Technical Reference Division, NHTSA, 400 7th St SW, Washington DC 20590 & allow 3 weeks for delivery. To access complaint summaries for particular makes, models & years, visit NHTSA's Internet website at www.nhtsa.dot.gov. Technical Service Bulletins (TSBs): Honda publishes TSBs to help dealers diagnose & repair problems on vehicles. Some dealers will let you view TSBs. You can access TSB summaries via NHTSA's Website at www.nhtsa.dot.gov. NHTSA's Technical Information Services, 202-366-2768, can also send a particular TSB once you identify it from NHTSA's Website or its computer printout. ALLDATA provides free access to TSB summaries & sells copies of TSBs listed on its Website. You can also buy them from HELM, Inc. Call 800-782-4356 for ordering information. For your use, we have listed some of the more comprehensive TSBs on your vehicle. Check the above sources for other TSBs. Recalls & Investigations: Call NHTSA's toll-free Auto Safety Hotline at 800-424-9393 or 888-DASH-2-DOT (in Washington DC 202-366-0123) or visit NHTSA's website at www.nhtsa.dot.gov. Small Claims Court: Go to small claims for advice on using small claims court to recover repair & other expenses. The Lemon Book (Moyer-Bell 1990) by Ralph Nader has an entire chapter on small claims court strategy, a state-by-state index & a chapter on your legal rights to help you better argue your case in court. You can order the book for $17.50 from CAS Publications. Lemon Lawsuits: If you have to sue Honda over a lemon, go to CAS-Lawyers for a list of attorneys specializing in lemon law. Complaint to Honda: Write Koichi Amemiya, President, American Honda Motor Co., 1919 West Torrance Blvd., Torrence CA 90501-2746 or call Honda at 1-800-999-1009 and Acura at 1-800-382-2238. Using Better Business Bureau Arbitration: Honda uses BBB to arbitrate original owners' requests for repair reimbursement, an order that Honda "buy-back" your car, or both. Program is not legally binding on consumer, so you may reject bad decision & go to court. Call 800-955-5100 for BBB program nearest to you. The Lemon Book has a chapter to guide you through BBB Arbitration and can help get "buy-backs" & reimbursements. The Lemon Book is available from CAS for $17.50 from CAS Publications. Secret Warranty Disclosure Laws: Four states (CA, CT, VA & WI) have laws requiring automakers to disclose any secret warranties on their cars. Contact your state attorney general for information or to support such laws. Little Secrets of the Auto Industry (Moyer-Bell 1994) by CAS is devoted to secret warranties, how to find them & use them. Little Secrets is available for $17.50 from CAS Publications. Supporting Honda Recall Efforts: Help us force the government to protect consumers by writing your Senators and Representative in Congress, urging them to contact NHTSA & the Federal Trade Commission on your defects in your Honda vehicle. Your local library has names of your representatives; write them c/o US Senate (or House), Washington DC 20510 (or 20515). Find and/or e-mail them at www.house.gov/writerep/ and www.senate.gov. Support CAS' Efforts: File a complaint with CAS which will be used to pressure Honda to take responsibility for defects in its vehicles. Become a CAS member by making a tax-deductible contribution to help us in our fight on your behalf against Honda and the other auto giants. |
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